Departments
155 Memorial Drive P.O. Box 3000 Pinehurst, NC 28374 Editor, FirstHealth of the Carolinas. . . . . . . . . . . . . . . . Brenda Bouser Managing Editor . . . . . . . . . . . . . . . . . . . . . . . . . Jason Schneider Creative Director . . . . . . . . . . . . . . . . . . . . . . . . . . Jan McLean Production Director . . . . . . . . . . . . . . . . . . . . . . . . Traci Marsh
f i r s t h e al t h .o rg
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CEO’s message
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New providers
Contributing Writers
Amy Avery, Brenda Bouser, Erica Stacy
Contributing Photographer
23 FirstFacts
Don McKenzie
Board of Directors FirstHealth of the Carolinas Mr. Julian W. King, Chair Mr. H. Edward Barnes, Vice Chair Robert Bahner Jr., M.D. Mr. Alex Bowness H. David Bruton, M.D. Mr. James H. Bulthuis David M. Cowherd, M.D. John N. Ellis, M.D. Walter S. Fasolak, D.O. Mr. Hew Fulton Mrs. Carolyn D. Helms Mrs. Anna G. Hollers
Mr. David J. Kilarski Ms. Tracy Leinbach Dr. Susan R. Purser Mr. Joel Shriberg Bruce S. Solomon, D.O. William L. Stewart, M.D. Glen D. Subin, M.D. Mr. Robert E. Tweed Mr. David Woronoff
Corporate Officers Chief Executive Officer, FirstHealth of the Carolinas President, Moore Regional Hospital. . . . . . . . . . . . . . . . . Mr. David J. Kilarski Chief Financial Officer, FirstHealth of the Carolinas.
. . . . Mrs.
Chief Information Officer, FirstHealth of the Carolinas .
. . . . . . . . . . . . . . . . . . . . . . . Mr.
Chief Medical Officer FirstHealth of the Carolinas .
. . . . . . . . . . . . . . . . . . . . . . . John
Lynn S. DeJaco
David B. Dillehunt
24 Calendar 25
Support Groups
26 Letters
About the cover: Patient Rufus Glidewell and his wife, Nancy, meet with Jenifir Bruno, M.D., prior to his recent hospital discharge. The communication between physician and the patient and his family is an important part of “The Exceptional Patient Experience.”
Features 3
I am the Patient Experience
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Living the Exceptional Patient Experience
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How to …
F. Krahnert Jr., M.D.
Chief Operating Officer, FirstHealth Moore Regional Hospital. . . . . . . . . . . . . . . . Mr. Brian T. Canfield President, FirstHealth Physician Group . . . . . . . . . . . . . . Daniel R. Barnes, D.O. President, FirstHealth Richmond Memorial Hospital President, FirstCarolinaCare Insurance Company .
. . . Mr.
. . . . . . Mr.
John J. Jackson Kenneth J. Lewis
President, Foundation of FirstHealth . . . . . . . . . . . . . . . . Mrs. Kathleen Stockham President, FirstHealth Montgomery Memorial Hospital. . . . Mrs. Beth Walker Vice President, Human Resources, FirstHealth of the Carolinas . . . . . . .
. . . . . . . . . . . . . . . . . Mr.
Vice President, Finance & Support Services, FirstHealth of the Carolinas . . . . . . . . . . . . . . Vice President, Quality, FirstHealth of the Carolinas .
. . . . . . . . . . Mr.
Daniel F. Biediger Jeffrey A. Casey
. . . . . . . . . . . . . . . . . . . . . . . Mrs.
Cindy McNeill-McDonald
The not-for-profit FirstHealth of the Carolinas is headquartered in Pinehurst, N.C., and is composed of Moore Regional Hospital, Montgomery Memorial Hospital, Richmond Memorial Hospital (a division of Moore Regional Hospital), the Foundation of FirstHealth, FirstCarolinaCare Insurance Company, and Regional Health Services. Comments on FirstHealth of the Carolinas magazine or changes of address should be directed to bbouser@firsthealth.org or to (910) 715-4278.
FirstHealth of the Carolinas is published three times a year by Krames StayWell 407 Norwalk St. Greensboro, NC 27407 (336) 547-8970 President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . William G. Moore Senior Staff Accountant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sharon Tesh © Copyright 2012 by Krames StayWell, an operating company of StayWell/MediMedia USA, and FirstHealth of the Carolinas, Inc. No part of this publication may be reproduced or transmitted in any form or by any means without written permission from Krames StayWell. Articles in this publication are written by professional journalists who strive to present reliable, up-to-date health information. However, personal decisions regarding health, finance, exercise and other matters should be made only after consultation with the reader’s physician or professional adviser. All editorial rights reserved. Opinions expressed herein are not necessarily those of Krames StayWell or FirstHealth of the Carolinas. Models are used for illustrative purposes only.
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Winter 2012/2013
13 Patient Safety & Infection Control 14 Technology & the Patient Experience 16 Clara’s House
A place of compassion and respite during times of trial
19 Rounding with a Purpose 20 Your FirstHealth Hospitalist Service