Issuu

March 2012

business to business connection

1SSsUtE!

ways to

to come up for air in business

chamber

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n eventually produce little additional insight or progress. It’s called getting stale. Is there t depends on your personality. Some business owners aren’t happy unless they’re ng a hundred miles an hour. Others are more methodical and plan every move. The now your personality type, and then develop a strategy that allows you to come at least a few times a year in order to preserve your sanity, and will allow you to c h 2 0 1 2 / challenges. V o l . 1 / N o . 1 Here are seven suggestions: our batteries for the next round Mofa rbusiness

b2b contents

The Chamber Scene

Welcome and Editor's Note

staRt ReaDing take BetteR 2011 Chamber new stuff AwardscaRe of youRself Most of us get It’s easy to ignore in a routine and 7 your own health to stay there for an Smalldeal with seemingly extended periodBusiness pressing business of the Year of time (that’s the and social demands definition of a ‘rut’); surrounding owning and that includes 9 a company. But, the Business what we regularly stress that comes Person read. Expanding with the hoped-for of the Year or diversifying our rewards of business reading list allows success does take a 10 toll over2time. Before the mind to bothBusiness dissociate andof the Year another year slips associate more quickly by, take stock freely and with 12 of your personal more frequency…Artisthealth and make which fosters of the Year plans to eat better, creativity. get more exercise, 4 rest, and 16 get enough to occasionally just Volunteer: Chamber disappear from the Programs grind for a few days to clear your mind 18 and refresh your soul. 7 Ways to Come Up for Air in Business

make someone else ceo foR a week Really! Most employees complain management doesn’t understand them or what they want. So, here’s a chance for you to put them in the big chair and see what brilliance and wisdom they have to offer. It may be comical, but on the other hand, it may turn out to be enlightening…for both of you. Good ideas can come from just about anyplace.

fro m the ex p erts 34

Do something totally 1 unexpecteD… foR you Ever thought about doing something so out of the ordinary (for you), but didn’t have the guts to pull it off? Here’s your chance. Maybe it’s learning to skydive, or scuba dive. Or, just getting in the car and disappearing for a week-long road trip with no schedule and no itinerary. Sometimes we need to break through our own boundaries before we can garner the courage to do the same with our companies.

Re-tooling Your Career RewRite histoRy in a Tough While looking back Economy Revel in the

help! what's

the best

approach?

over the last year can JouRney sometimes be painful, We all hear how 29 the lessons we learn Commercial important it is to Estate from objectively Realhave goals, to keep Considerationsmembers reviewing the resolutions, and to in the decisions we made always be making and the direction we 30 progress. Sometimes Helena took our business can though, it pays to Chamber be very useful going Young just sit back and forward. Certainly, Professionals appreciate where some decisions you’ve been, what were probably you’ve learned and 33 made without the how far you’ve member knowledge we have benefit come. If you can’t highlight sba recognize now, which may have enjoy the journey, made a difference the destination two helena 36 in what we decided somehow loses 3 Business area lenders to do. But, going its significance. climate through at least a Slowing Valley down Bank to was honor REPORT semi-serious selfactually smell as the USthe Small Business Administration's evaluation about how roses helps all of us top lend 38 of the year for giving out we made business HR Resources better understand loans to Montana busidecisions last year forthe Your rewards of both nesses totaling more than Business can help us make the journey and the $6,400,000. “They value better decisions small business communit destination. they have reache throughout the 40 because out and made this numbe Conversation upcoming year.

quotable

commercial real estate considerations

pg 31 John McEwen On Helena Chamber Young Professionals

I would encourage involvement in this group to anyone: leasing requirements? Or Class B, like much of the white collar, blue collar, or no collar at all! inventory around the greater Helena area or perhaps

Class C that is often older and funkier space. Any of these may or may not have separately metered utilities, the same level of service, parking or other amenities that constitute value. The overall cost of occupancy

news

loans in the state of Mont really shows the business community that Valley Ba there for them,” says SBA District Director Joe McClu 21

Montana CoMMunity FinanCe Corporation recognized as the SBA's t performing certified deve ment company of the yea for the number of 504 loa Local business owner Dr. Wampler received 3a 504 and says she wouldn’t ha

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Contributing Authors Patricia Spencer lewis & clark library

Joe McClure U.S. Small Business Administration

Mike Casey

We are extremely excited to roll out this new publication for you, our members! After a membership survey last fall, we realized that while our members wanted the fast, electronic communications of emails, they still wanted something in their hands that gave them good information and interesting articles, was valueadded, and had a longer shelf life. And so, we present you with the very first edition of the Helena Chamber’s Business to Business (B2B) Connection! Inside you will find a different perspective on some businesses and business people, along with timely information on the Helena business climate and economy. It is a work in progress and, as with any new project, we will strive to continuously improve and add to this member

communication. We welcome your input and suggestions! Please share it with your fellow workers, employees, and customers. For this first year, we will only produce two issues to test the waters. The next issue will come to you in September. Enjoy!

trico

cathy burwell: Chamber President/ceo

Dan Bingham UM-HELENA

JIM NYS PERSONNEL PLUS!

cover and award winners’ photos by Wandering Albatross Photography

©2012 All rights reserved. The information contained within this document may not be reproduced in whole or in part without the express written permission of the Helena Area Chamber of Commerce. Every effort was made to ensure accuracy of information in this publication. However, due to the passage of time and the anomalies inherent in the publishing process, we cannot be responsible for errors or incorrect information.

e d it o r ' s n o te

very year the Chamber is challenged with the same tough task: What can we bring to our membership that provides value, enhances your membership, and is fresh and exciting? For what seems like forever, the Chamber has produced an annual printed membership directory. The directory served as the Chamber’s premier publication; however, it had one major flaw – it was outdated almost immediately after it was distributed. So beginning this year, we have focused our efforts on bringing you a new publication. The Business to Business (B2B) Connection is the result of many decisions made by our members, directors, and staff. Inside the B2B Connection you will find unique perspectives on Chamber member businesses, helpful hints and ideas on how to make your business a success, and intriguing details about Helena and the surrounding area. We hope you will find the B2B Connection to be a useful tool in your business and professional development. As always, the Chamber is open to your comments and suggestions. Please feel free to contact me at 442-4120, or drop me an email at bhouser@helenachamber. com. We hope you enjoy reading the Connection as much as we enjoyed putting it together!

barry houser: b2b editor & chamber marketing/communications director

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2011

chamber awards When it comes to understanding how to weather the storms of the local business climate, our 2011 award winners know a thing or two about how to remain successful and competitive through changing times. Whether it is selling someone a fishing rod, educating a young family on investment options, or providing aggregate materials for new construction, these business owners understand the value and importance of customer service and community engagement. For Ed Beall, Peter Sullivan, and Scott Olsen, a successful business is more than a product to sell; it is about the personal relationship based on trust developed over time with your customers. How is that trust established? Well, according to Ed, Peter, and Scott it is about hiring great employees, providing a quality service or product, and staying relevant in your field.

we salute you

2011 SMALL BUSINESS OF THE YEAR

capital sports and western wear When it comes to customer service, Capital Sports and Western Wear has dominated the local sporting goods market since opening 42 years ago, and owner Ed Beall attributes their success to their employees.

beall

owners: Ed beall, Bart Bratlien, Jay Sherley, and Dave Tobel

CAPITAL SPORTS YEARS IN BUSINESS

ccording to Ed, hiring employees who share a passion for the product is what sets a locally owned and operated business apart from the competition: “We hire people who are passionate about fishing or skiing or the outdoors, and that is what makes us successful.” Ed goes on to explain that employees with a personal interest in a particular outdoor activity share that interest, or passion, with customers, and that is what makes our customers come back time and again – in other words, “we know our area.” While Ed’s philosophy lends to establishing loyal customers, it also creates an enjoyable working atmosphere. In a time when employee turn-over has reached record highs, Capital Sports and Western Wear has several employees who have been with the store for 20 years or more. The average tenure of employees is 11 years, while a couple of workers have been with the store for more than 40 years. Ed, along with partners Dave Tobel, Bart Bratlien, and Jay Sherley, agree that the business has thrived due to its focus on customer service, and their longterm employees. The foursome also attributes their success to their ability to stay relevant in their field. Membership in a Lewistown, Montana, based buying group, Sports, Inc., has allowed them to remain competitive in a market often dominated by the big box store. Change is inevitable, especially in

average YEARS OF their EMPLOYEES' TENURE

the retail world; however, Ed advises that you can remain successful if you mitigate that change. For the crew at Capital Sports and Western Wear, mitigating change means staying abreast of current trends, changes in products, and remaining enthusiastic about the outdoors. In order to do this, each owner attends conferences and trade shows throughout the year, as well as remaining current on changing legislation governing the use of the great outdoors. Knowledge is power, and Ed attributes the success of Capital Sports and Western Wear to their ability to continually provide a quality product at a competitive price by knowledgeable staff that is also passionate about the outdoors. This is a company that is true to their mission statement of finding the best quality and highest performance products available for the outdoor enthusiast and offers them at a fair price. Clearly passionate about his job and business, Ed offers the following advice to anyone thinking about opening a small business: “Have a personal interest in what you do and be willing to commit to that interest. Have a solid financial plan, but understand that owning a business is about more than making a buck. Find a niche and do it well. Have excitement and passion for what you do.” Considering that Ed has successfully led Capital Sports and Western Wear through many storms in the local business climate since 1994, it is safe to say his advice is tried and true. 

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2011 BUSINESS PERSON OF THE YEAR

PETER SULLIVAN OF SULLIVAN FINANCIAL When Peter Sullivan opened his own business in 1963, he knew that in order to succeed in business, his customers were going to have to trust him.

eople can go anywhere for the product, but having that personal relationship with a client is what keeps people coming back,” explained Peter. Since that time, he has built a successful financial services company based on the principles of trust. “I tell the truth the first time. The client needs to trust you and you them,” he said. Trust is founded on more than believable advice; it is also based on touch, according to Peter. He said, “Touch is very important, so we hug our customers,” which in today’s fast-paced, I-neededit-yesterday society, sounds out of place. But Peter attributes his ability to be successful in business to his clients knowing that he is honest and will treat them well. “My customers know that I am concerned and compassionate, that they are not just another number,” he said. Peter relates to his customers; they know he truly is concerned about their given situation or circumstance at that moment in time. Given that Peter’s clients are long-term members of the Sullivan Financial family – one is a client of 49 years – it is safe to say that his philosophy is working. In addition to establishing a personal relationship with each client, Peter explains that it is also important to stay on top of changes in the industry, as well as the global economy. Aside

Peter

sullivan

1963

the year Peter Sullivan opens sullivan financial

longest number of years a client has been with them; also, years in business

from being a life-long student of the world, Peter attends industry-specific conferences and meetings several times a year to learn from others in his field and to gather information from vendors. When asked why he went into business in Helena, Peter explained, “I was born and raised here, I didn’t know any better.” After a momentary chuckle, he goes on to explain that in order to be successful in any business you have to have compassion, be passionate about your business and industry, and work successfully. After 49 years at the helm of one of Helena’s premier financial institutions, Peter embodies his advice each day as he walks the distance from his home to his office in his customary suit and tie with his ever-present grin, greeting each person he encounters with a warm smile and firm handshake. Peter Sullivan is a man of his word. 

I tell the truth the first time. The client needs to trust you and you them.

hug

sullivan financial's method of creating trust with clients 9

2011 BUSINESS OF THE YEAR

HELENA SAND and GRAVEL Since its inception in the 1930s, Helena Sand and Gravel has played a fundamental role in the growth of Helena in an industry that has seen a fair amount of change throughout the years.

hen George Jacoby founded the company in 1935, he did so in response to Helena’s need to rebuild after yet another devastating fire. Like the resilience of the town it helped to rebuild, Helena Sand and Gravel has stood the test of time. Since the mid-1930s, Helena Sand and Gravel has provided concrete and asphalt services to the Helena area. As the area grew, so too did the company, expanding in 1976 when Maronick Construction purchased the company, combining two local powerhouses in the construction field. In 2000 Helena Sand and Gravel purchased Big Sky Ready Mix, and in 2002 the company was purchased by Oldcastle Materials Group. The company is still managed from Helena with many of the traditions and practices established over the years. Manager Scott Olsen will tell you that despite changes in ownership, it is still fundamentally a relationship-based business. Scott will tell you that when Oldcastle Materials Group purchased Helena Sand and Gravel, they made a good company better by being able to offer more opportunities and access to resources, which in turn is reflected in the company’s level of service provided to its customers. Mergers and new owners are not the only changes this long-term Helena company has weathered through the years.

Scott olsen

1935 george jacoby founds Helena Sand and Gravel 10

1976 powerhouse created

when maronick Construction purchases the company

2000 Helena Sand and Gravel purchases Big Sky Ready Mix

Scott explained that the biggest change, and perhaps obstacle, in the industry has been the public’s perception and acceptance of sand and gravel. In order to remain successful in an industry where public perception can guide how your product is or is not used, Scott explained the importance of addressing people’s concerns and doing your due diligence as a company: “It makes you better at what you do ultimately.” The success of Helena Sand and Gravel’s Lake Helena Drive gravel operation is a prime example of how the company was able to take a negative situation and turn it into a positive partnership, earning Helena Sand and Gravel environmental awards. “We are really proud of how this project turned out,” he said. “It is just one example of how Helena Sand and Gravel strives to retain the long standing relationships with clients." Again, remaining relevant in the field is essential to remaining competitive in the local market. Scott said, “Our employees are passionate about what they do and strive to remain abreast of changes in the field and how to better serve our clients.” The company that began as a ‘gravel pit’ on the west side of Helena (now better known as Spring Meadow Lake) now builds bridges, highways, new roads and has clearly expanded to meet the needs of a changing world. 

2002 the company is purchased by OLdcastle Materials Group

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2011 ARTIST OF THE YEAR

paul graham The Helena Chamber names Paul Graham as its 2011 Artist of the Year. As a result, Paul created a stunning original oil painting depicting the Sleeping Giant landmark graced by several large bull elk. The painting, entitled “Valley of the Giants,” was raffled off in February at the Chamber’s Annual Banquet. While fans of fine art recognize Paul’s work, what many people don’t realize is he has turned his passion and talents into a successful local and regional business. He is the owner of Decorative Industrial Plating, providing fine metal finishing using materials such as chrome, copper, brass, and nickel. How did you get your start as an artist? Paul: I’ve loved art since I was old enough to draw. My first art ‘prints’ were completed in kindergarten. They were little wildlife drawings I completed using my fingerprints. I took art through grade school, high school and in college. In 1998, with the support of my wife, I decided to quit my job as the finance director of the Airport Authority and take a shot at a career in art. I never would have attempted this had I not discovered my glass and metal sculpture technique that was very unique. I sold my house and used the equity to pay off all of my debt. This gave me the ability to focus on creating and not worry about having to pay a bunch of monthly payments. What typically are your favorite subjects to paint? Paul: Most of my pieces contain wildlife. I consider them landscapes with wildlife rather than just wildlife pieces, as there is usually as much emphasis on the landscape part of the piece as there is the wildlife. For example, in the “Valley of the Giants” piece that I did for the Chamber, if you take the elk out of the painting, it would still be an interesting landscape. Is it true that before you painted “Valley of the Giants” for the Chamber, you hadn't painted a piece in nearly five years? Paul: When I discovered my glass and metal sculpture technique in 1997, I put painting on the back burner. My glass and metal combination is very unique and was well received at the shows I attended. At art shows there would be several hundred painters and bronze artists and only one “glass and metal guy.” For this reason,

Paul

Graham

I focused on that medium rather than painting. I did a few commission pieces over the last decade but hadn’t painted since 2006, prior to completing the Chamber painting. I suspected I may have to complete two or three before coming up with one I was happy with. I was pleasantly surprised at how well that painting went and how easily it came. Although I haven’t painted for quite a while, I see things much differently than I did years ago and was able to capture that in the painting. I have completed another painting since the Valley of the Giants, which I consider my finest wildlife painting ever. It is a simple painting of a loon, but I used more

bright colors than I have in the past. I focused more on the colors and painted more from my heart, which I consider a step in the right direction. My wife has asked me for a loon painting for over 10 years, so it’s definitely a step in the right direction. What about the work you do as owner of Decorative Industrial Plating? how did that business come to life? Paul: I started having my glass and metal sculpted pieces plated at Decorative Industrial Plating in 2000. This allowed me to offer nickel, copper, brass and 24K gold finishes on my pieces which both complemented them and made

them stronger. The business was struggling in 2005 and was possibly going to close. The plater, John, and I had become friends, and I asked him how I was going to plate my pieces if the shop was to close. There aren’t other shops in the country that provided all of these finishes and I would lose my control of the colors. Shipping would also be a nightmare. The business was for sale and we purchased it in 2006. The art market was struggling due to the economy and I was ready to try something new. John went from plater to the shop manager, and I let him use his 25 years of experience to work on improving the shop while I rebuilt the business. Five years later we are known across the country as one of the best “show chrome” shops left in existence. After working in my studio alone for eight years, having employees to work with was a welcome change. My artistic ability comes in handy regularly, and our plating adds the finishing touches to many projects which can be considered artwork in themselves. With a struggling economy, more shops continue to close. I’ve managed to keep our costs down and keep the door open through the slow seasons. This requires that I handle the accounting, payroll, marketing, webpage design, packing and shipping, dealing with clients, and the occasional electrical problem. We attend a few car shows around the state but weekends are too few and valuable so I like to keep travel to a minimum. Above all, it is an interesting business, we have fun, and every day brings a different project. In nearly six years, there hasn’t been one day that I haven’t looked at the clock and said “Wow, where did this day go?”  13

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news Touchmark wins international award for The {Full} Life brochure Touchmark, formerly The Waterford, recently won the Gold Award for its new The {Full} Life™ brochure at the International Council on Active Aging (ICAA) annual conference. Helena’s Touchmark on Saddle Drive is part of the Touchmark family of retirement communities. Touchmark’s brochure highlights seven individuals’ stories, which convey sentiments such as joyful, flavorful, mindful and thankful. ICAA launched a Changing the Way We Age® Campaign as part of its efforts to change perceptions of aging and overturn ageist stereotypes. About 70 submissions from companies throughout the United States and Canada were received and entries were judged by a panel of experts on the 50-plus market. Touchmark previously won one of the ICAA’s 2010 Innovator Awards for its 20in10 ... 20 Tips to Wellness You Can Do in 10 Minutes program. For more information about Touchmark on Saddle Drive, visit Touchmark.com or call (406) 449-4900. 16

volunteer Opportunities Abound With Chamber Programs Volunteering for the Chamber can benefit your business and growth as a professional in many ways. The networking possibilities are endless, and it’s a great way to build great public relations for your goods and/or services.

Helena Chamber Visitor Information Center (VIC) The VIC serves as the gateway into Helena for the thousands of people visiting our community each summer. Located in the Walmart parking lot, the VIC is largely staffed by volunteers with the Retired Senior and Volunteer Program (RSVP), but additional assistance is always welcomed. Your business can help by allowing employees to volunteer their time working at the VIC. Maybe it’s the evenings, or maybe it’s the weekends, but either way, it’s a great way to get your business name out to people visiting Helena. And best of all – it doesn’t cost you anything!

Member Services Committee If you’ve ever attended on the Chamber’s Business After Hours events, or a ribbon cutting, or even a ground-breaking, you know that these types of events just don’t happen by themselves. Volunteers with Member Services Committee ensure that these events run smoothly and are well attended. The Committee meets monthly and coordinates the planning of many of the Chamber’s regular events. From contacting businesses and business owners, to checking people in at events, working with the Committee provides many opportunities to meet the movers and shakers in the Helena business environment.

Special Events The Annual Awards Luncheon, the Annual Chamber Banquet, and unique programs like last year’s celebrity seminar with Bill Rancic from Donald Trump’s “Apprentice” show all require special attention to run smoothly. You can help out by serving on the committees that are in charge of special events.

call 442-4120 to get started!

Sporting Events The Chamber organizes the longest running youth basketball tournament in the state, the annual SWISH Tournament. SWISH usually takes place in early March and provides a tremendous economic impact on Helena. Over 80 teams participate in the tournament, with many of those teams traveling from all corners of the state. The tournament will typically help bring in close to a half million dollars to the local economy. In addition, volunteer opportunities are also available with the Chamber’s annual golf tournament, and the State High School Soccer Tournament.

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in business:

ways to come up for air 18

By: Joe McClure, District Director Montana District Office, U.S. Small Business Administration

every so often most all of us need to take a break,

even business owners

Thinking about how to deal with the same business issues, problems or even opportunities day after day can eventually produce little additional insight or progress. It’s called getting stale. Is there a cure? That depends on your personality. Some business owners aren’t happy unless they’re always going a hundred miles an hour. Others are more methodical and plan every move. The key is to know your personality type, and then develop a strategy that allows you to come up for air at least a few times a year in order to preserve your sanity, and will allow you to recharge your batteries for the next round of business challenges. Here are seven suggestions:

Find a professional or personal development conference Learning doesn’t always have to be work related. Just getting out to a new place and sharing ideas and experiences with colleagues or complete strangers can be just the ticket to breaking up the mental stalemate you may find yourself in. A two or three day conference or seminar (with travel days tacked onto each end) can provide fresh scenery, a fresh perspective and a renewed outlook.

Start reading new stuff Most of us get in a routine and stay there for an extended period of time (that’s the definition of a ‘rut’); and that includes what we regularly read. Expanding or diversifying our reading list allows the mind to both dissociate and associate more freely and with more frequency… which fosters creativity.

Take Better Care of Yourself It’s easy to ignore your own health to deal with seemingly pressing business and social demands surrounding owning a company. But, the stress that comes with the hoped-for rewards of business success does take a toll over time. Before another year slips quickly by, take stock of your personal health and make plans to eat better, get more exercise, get enough rest, and to occasionally just disappear from the grind for a few days to clear your mind and refresh your soul.

Make someone else CEO for a week Really! Most employees complain management doesn’t understand them or what they want. So, here’s a chance for you to put them in the big chair and see what brilliance and wisdom they have to offer. It may be comical, but on the other hand, it may turn out to be enlightening…for both of you. Good ideas can come from just about anyplace.

Do something totally unexpected… for you Ever thought about doing something so out of the ordinary (for you), but didn’t have the guts to pull it off? Here’s your chance. Maybe it’s learning to skydive, or scuba dive. Or, just getting in the car and disappearing for a week-long road trip with no schedule and no itinerary. Sometimes we need to break through our own boundaries before we can garner the courage to do the same with our companies.

Rewrite History While looking back over the last year can sometimes be painful, the lessons we learn from objectively reviewing the decisions we made and the direction we took our business can be very useful going forward. Certainly, some decisions were probably made without the knowledge we have now, which may have made a difference in what we decided to do. But, going through at least a semi-serious selfevaluation about how we made business decisions last year can help us make better decisions throughout the upcoming year.

Revel in the Journey We all hear how important it is to have goals, to keep resolutions, and to always be making progress. Sometimes though, it pays to just sit back and appreciate where you’ve been, what you’ve learned and how far you’ve come. If you can’t enjoy the journey, the destination somehow loses its significance. Slowing down to actually smell the roses helps all of us better understand the rewards of both the journey and the destination.

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3/22/2010 12:23:31 PM

Taking your business from plans to profits

When you’re ready to build on your achievements, our trusted experts are ready to support your personal and professional goals. Our business bankers live and work in your community and know that good relationships make us all stronger. With our customized tools and services, we can help you grow your enterprise and build a legacy of wealth and success. Helena • 350 North Last Chance Gulch Terry Spalinger, Senior Business Relationship Manager • 406-447-2008 Steve Louttit, Principal Business Relationship Manager • 406-447-2005 Sheli Jacoby, Business Associate • 406-447-2073

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www.helenaairport.com

Look For These Improvements In 2012 Second Security Checkpoint Lane Remodeled Airport Fire Station 2 Expanded Airline Terminal Ramp and Aircraft Deicing Facility New Snow Removal Equipment For Increased Winter Operations Efficiency 21

4 3

the chamber scene 5

6 22

1. Holiday Inn Express & Suites, Business After Hours; 2. Westmontâ€™s Dayspring House, Ribbon Cutting; 3. Steve Beck, Exceptional Customer Service Seminar; 4. Slate Architecture, Business Before Hours; 5. J4 Automotive, Business After Hours; 6. Panning for gold, Leadership Helena; 7. Helena Motors, Business After Hours; 8. Lewis & Clark Library, Business Before Hours; 9. Chamber staff with Bill Rancic; 10. Getting ready to golf at Bill Roberts, Chamber Golf Tournament

10 23

ExpEriEncE

Deloitte is here to serve. 350 North Last Chance Gulch Suite 301 Helena, MT 59601

Oldest Bank in MOntana

serving Montanans for 129 years 4 0 6 - 4 9 5 -1 9 0 0 www.b a n ko f t h e ro c k i e s.c o m

www.deloitte.com As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/ about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright © 2012 Deloitte Development LLC. All rights reserved. Member of Deloitte Touche Tohmatsu Limited

State-of-the-art facilities. Compassionate hometown care. Full-service, 123-bed hospital Cancer Treatment Center Women & Children’s Unit Cardiology Diagnostic Imaging Physical Rehabilitation Hospice, home health care and home medical equipment Sleep Disorders Center Behavioral Health Unit Wellness & Community Education

www.stpetes.org 24

by D r . Dan bingha m, dea n - Un i ve rs ity of Monta n a–h e lena

re-tooling your career in a tough economy

elena’s two-year college is uniquely positioned to provide a variety of educational opportunities for Helena area residents who are unexpectedly unemployed. For those seeking an expedited path back into the workforce, our online education programs include six-week training and short-term professional certifications, as well as individual class opportunities to sharpen skill sets in order to obtain employment. The curriculum at UM-Helena also supports technical degree programs and serves as a gateway for students to further their education at four- year institutions.

After losing their primary source of income, going back to school may seem impossible for some, but the Workforce Investment Act Dislocated Worker Program through the Helena Job Service may be able to help make that dream a reality. Funds may be available to assist dislocated workers who go back to school for training that will put them back in the workforce. Students may also be eligible for federal student aid from the U.S. Department of Education. In addition, employers may hire someone who has the basic qualifications needed for an open position but requires training customized to their new

job. Creative and cost-effective ways to train your workforce are more important now than ever before. In these economic times, businesses, organizations and government agencies face greater challenges to keep productivity up and costs down. UM-Helena’s customized training team works closely with employers to design training programs that will address the needs of their organization and the specific

challenges within their industry. The right training, development and education provide opportunities for dislocated workers to re-enter the workforce and for employers in increased productivity, knowledge, loyalty, and contribution. UM-Helena is dedicated to fulfilling our vision of lifelong learning and workforce development in our community.  25

PUT AAA TO WORK for Your Business

Benefits of AAA Group Membership • Reduce company travel expenses with AAA Discounts at hotels, restaurants and car rentals • Provides employees with 24-hour roadside assistance • Discounts up to 30% off AAA Insurance

• Full-service vacation planning with exclusive AAA Travel discounts • Discount on membership rates • Rewards employees for job performance

Enroll Your Company Today Michael Spatz - Group Membership Specialist mspatz@mtw.aaa.com 406-447-8117 or 800-332-6119 Ext. 8117 AAA.com/GroupMembership

St. peter’S HoSpitaL cancer treatment center

proud to Serve the helena community We care about you and our community. For over 30 years we have built our business on the idea that nice does matter. We’re always here to lend you a helping hand.

Glacier Bancorp Family 406-495-2400

| www.valleybankhelena.com

Member FDIC. Equal Housing Lender.

107 W Lawrence St Helena 406.457.0360 www.slatearchitecture.com

gateWay center, HeLena

North Montana/Main Branch - 3030 N. Montana Avenue - 495-2400 Real Estate H.O.M.E. Branch - 3171 N. Montana Avenue - 495-2520 Westside Branch - Lundy Center - 306 Euclid Avenue - 495-2480 Downtown Branch - 321 Fuller Avenue - 495-2540 Eastside Branch - 1900 9th Avenue - 495-2500 East Helena Branch - 101 Lane Avenue, East Helena - 495-2570

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Convention/Meeting Rooms Free High-Speed Internet Free Airport Shuttle 100% Non-smoking

Quality, aﬀordable health insurance solutions

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HCCU alerts

www.thecu4u.org

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406.443.5400 28

915 Kessler // 1930 Prospect // 4405 N Montana

me mb er s in t h e

help! where's the best

location?

by mike casey, trimac

commercial real estate considerations

ome of the common and basic questions brokers are asked about commercial real estate and the Helena market in particular include: What is the average rental rate for office space? What is a triple net lease? Why is one rental rate advertised and the actual cost to me as a tenant another? And so on. An informed answer depends upon a number of factors. Landlords and tenants alike are well served when they seek out the services of a qualified real estate professional, be it a realtor, lawyer or accountant. Realtors specializing in commercial space have a thorough knowledge of the market, specific expertise in legal requirements and provisions and a good feel for local economics. Language in a lease matters. For instance, you don’t want to assume that at the end of your term you can go month to month as with a residential lease so check to see if there is a holdover provision or you may be subject to another term of years. So what is the best approach? When comparing rental rates, first determine if the subject properties are of the same general classification. For example, is the space - Class A - indicating that it is not only ‘new and shiny’ but meets the federal government’s general

leasing requirements? Or Class B, like much of the inventory around the greater Helena area or perhaps Class C that is often older and funkier space. Any of these may or may not have separately metered utilities, the same level of service, parking or other amenities that constitute value. The overall cost of occupancy versus the basic advertised rental rate is critical to good decision making when it comes to shopping for commercial real estate. Commercial real estate around Helena has been in the news lately. No sooner is there a story of a large firm closing and vacating thousands of square feet of office space than there is another drawing attention to cranes over the central business district constructing a bank, law firm or mechanical upgrade. Generally, the greater Helena area served by our Chamber of Commerce is considered a relatively stable market place. We enjoy the benefits afforded to a seat of government with its robust insurance, finance, real estate, medical and other non-farm service sectors of the economy. Currently, there is a fair amount of vacancy to be absorbed but rental rates, incentives and opportunities for new and growing businesses are rising. 

Mike Casey is one of a few full time commercial real estate brokers working in this area. Casey is a former executive director of the Helena Business Improvement District, a member of the Helena Area Chamber of Commerce, the Helena Association of Realtors, and he is a commercial property owner and manager. You can contact Realtor Casey regarding this article at mcasey@trimacgroup.com

news sba recognizes two helena area lenders Valley Bank was honored as the US Small Business Administration's top lender of the year for giving out 53 loans to Montana businesses totaling more than $6,400,000. “They value the small business community because they have reached out and made this number of loans in the state of Montana really shows the business community that Valley Bank is there for them,” says SBA MT District Director Joe McClure. Montana Community Finance Corporation was recognized as the SBA's top performing certified development company of the year for the number of 504 loans. Local business owner Dr. Heidi Wampler received a 504 loan and says she wouldn’t have been able to realize her vision without it. “It allowed me to make my hospital something that I’ve always been dreaming of. I had an idea about what I wanted medicine to be but as an individual person it can only be a very small thing. With the SBA’s help and with Valley Bank it grew into something much bigger than me,” says Alpine Animal Clinic owner Dr. Heidi Wampler. MCFC gave out 16 loans totaling over $9,500,000. 29

Professionals Group Adds

“Youthful” Dynamic To helena Chamber

Three years ago, the Helena Chamber began a venture to bring its younger members into mix of events and committees we coordinate. The result was the Young Professionals group.

he YP group includes individuals ages 25-45 who are looking to grow in their chosen profession and would like to connect with their peers in the Helena area. The group has grown in size to include over 200 members. The group participates in a variety of monthly events. The events are coordinated around the three main priorities of the group: professional and leadership development, community and civic involvement, and peer networking. The Chamber’s YP group includes an Executive Committee comprised of YP members who are looking to grow their leadership skills. The Executive Committee is responsible

for planning events, finance and budget, and securing sponsorships for the group and for individual events. Kelsi Gleason, Blue Cross Blue Shield of Montana, is currently serving as the YP Executive Committee Chair. “As a two year participant of the program, I was highly aware of its value in our small community.” Among the benefits, Kelsi lists the following: (1) Expansion of your professional network; (2) Learn about business trends in your industry and others; (3) Develop your skills and abilities to contribute in the highest fashion to your organization; (4) Increase others awareness of your company or business; (5) Gain perspective from other professionals to help

you ‘think outside the box.’ John McEwen, of Rocky Mountain Credit Union, has been a participant in the YP program from the time of its creation. John now also serves on the YP Executive Committee. “I was drawn to the Young Professionals group due to the great opportunity to be a part of a group of people that are the future leaders of our community," he said. "We have created great opportunities to contribute to our community both charitably and professionally, representing the present and the future. I would encourage involvement in this group to anyone: white collar, blue collar, or no collar at all!” 

1. Chamber Night with the Helena Brewers; 2. On the Ghost Tour; 3. Working the Bucket Brigade at Symphony Under the Stars; 4. Wine Social at Benny's Bistro

f i n d u p c o m i n g e v e n t s o n l i n e ! w w w. h e l e n a c h a m b e r . c o m

2910 Prospect Avenue Helena, MT 59601 406.442.1421 www.tricocommunityfcu.com

Where You’re More Than a Member, You’re Family!

FREE Cooked-to-order Breakfast

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Evening Snack Giant Hot Tub with Sauna

Helena, MT 59601 2001 Prospect Ave 406-442-3280 Chairman Award Property www.daysinn.com/hotel/06750

Remote TV with HBO Exercise Room Smoke Free Rooms Board Room Guest Laundry

2011 Helena Area Chamber of Commerce Directory

benefits Insurance solutions for your business in 2012

Let’s face it, health insurance is expensive. But, NOT having it is also expensive. Businesses want to be able to provide affordable, quality health care for their employees and their families. Montana Chamber Choices Health Insurance Program is a unique business friendly insurance answer for small businesses and organizations across Montana. As an association health insurance program, Montana Chamber Choices brings large corporation buying power to offer lower premiums and stable rates to businesses across the state.

2012 brought new benefit options and will provide customers with an array of distinctive features that make insurance more simplified and allow employers to do what they do best, business.

Montana Chamber Choices basics

>> 10 different plan options >> 3 Health Savings Account (HSA) eligible plans >> Coverage for businesses with 2-99 employees >> Membership in the Montana Chamber of Commerce or a local, endorsed chamber

Additional benefits to provide security for families include: >> $5,000 life insurance >> $5,000 accidental death and dismemberment >> Optional voluntary life insurance >> Identity theft protection resources >> 24/7 Employee Assistance Program (EAP) >> Online advanced directives and will preparation services >> Legal assistance

Montana Chamber Choices has always been at the wellness forefront which is why we think it is important to get your wellness screenings. Appropriate health screening saves health care dollars and more importantly can save lives.

Our plans provide a wide range of preventative benefits that include: >> $100 Annual preventive dental exam >> Annual Vision Service Plan (VSP) WellVision Exam for all employees and dependents >> 100% coverage on preventative screens, such as mammograms, colonoscopies, immunizations, well child exams and more

for more information, please Visit www.chamberchoices.com

me mb er s in t h e

news eam selects big sky commerce as preferred merchant A critical function for a business is having the ability to process customer payments. Increasing demands and expectations are being placed on businesses regarding payment acceptance, compliance mandates, and associated costs. For over 60 years, the Employers Association of Montana (EAM) has been providing important benefits to hundreds of members across the state. EAM recently expanded its service offerings to include Merchant Services, and selected Big Sky Commerce as the preferred Merchant Service Provider for its members. Kevin Davis of Big Sky Commerce said, “It’s a tremendous compliment from EAM. Merchant Services, which encompasses the ability for a business to process all forms of electronic payments, continues to rapidly evolve. We look forward to bringing value-added services to the table, and to serve as a resource to EAM members right here in Montana.” EAM members can expect to receive a discount on their Merchant Services along with custom merchant account reviews and consultations.

Stay Smart. Stay relaxed. Stay impreSSed.

Complimentary Breakfast / 24-Hour Fitness Room / 24-Hour Business Center / Free Wi-Fi Pool & Spa / 42-Inch TV / Government Rates Available / 1100 Sq. Ft. Event Space

3170 N SaNderS St

HeleNa

406-442-7500

800-315-2621

www.HiexpreSS.com

Reach your financial goals! • Retirement • Income Protection • Estate Planning A great financial advisor creates a plan to help you invest in your future.

The Only Vet Clinic of Its Kind in Montana. And it ’s right here in Helena.

111 N Last Chance Gulch, Ste 3C • 443-6300 • sullivanfinancialgroup.com SECURITIES & INVESTMENT ADVISORY SERVICES OFFERED THROUGH

www.montanavetspecialists.com • 406.449.3539 • 1660 Euclid Ave 34

SULLIVAN FINANCIAL GROUP IS NOT A SUBSIDIARY OF NOR CONTROLLED BY ING FINANCIAL PARTNERS

ING FINANCIAL PARTNERS MEMBER SIPC

Easier than a Perfect day on the river.

explore your world listen to many, speak to few. -william shakespeare

Member FDIC

Providing the Essentials for Your Business PEAK FREE Business Checking SBA Loans • Merchant Services Health Savings Account

1225 Cedar ‐ 2021 N Montana Great Northern Town Center ‐ 2728 Colonial www.mtnwestbank.com

Enjoy the Internet, DVDs, audiobooks for road trips, & downloadable media at your Lewis & Clark Library.

120 S Last Chance Gulch | 447.1690 www.lewisandclarklibrary.org

MWB_Helena Chamber Ad

Peace of mind from people you trust. We’ll cover you and your business with: • Employee Benefits • Workers’ Compensation • Directors and Officers • Business Owner’s Policies • Estate Planning

Your business. Our focus. Your business is a part of the community we share. When it comes to protecting that business and your employees, talk to Western States. We’ll give you personalized service that will help you make better, smarter insurance decisions, for now and for the long-term. Because we’re an independent insurance agency, we can offer more choices and more options from more providers. Our experienced team taps into our national connections to give you the right solution, tailored to your business objectives and designed for the best protection at the right price. At Western States Insurance, we’re not just in the insurance business. We’re in the relationship business. And that makes all the difference.

1300 Cedar St. • PO Box 5207 • Helena, MT 59604 Ph: 406.442.8010 • Fax: 406.442.8353 • www.wsi-insurance.com 35

helena business

climate report employment unemployment rates

median wages 5.1%

5.2%

4.6% 4.0%

>>> Highest micropolitan city in Montana

2.6% 1.9%

dec ’06

$34,467 median $37,791 average $38,243 per capita income $51, 581 per capita Household Income

dec ’07

Recession Impact on Wages

dec ’08

dec ’09

dec ’10

business facts

78.0%

Businesses in the Helena area that have 10 or less employee

3500

dec ’11

From the Recession: in Helena “slowdown not recession” onset until the statewide low point at the end of 2009, Helena-area “inflation-corrected wages & salaries managed to grow by 3.7 percent – highest in Montana!

education of workforce in lewis & clark county

0.8% Doctorate Degree 2.7% professional Degree 5.1% associate’s Degree

6.9% master's Degree

Approximate number of businesses that are now in the entire Helena Valley

226,000

Population that lives within a 90-minute drive of Helena – the most of any Montana city

21.3% bachelor's Degree

25.4% some college

Facts to remember

90%

Helena's share of Lewis & Clark County's employment and income

6-YEAR TREND REPORT 2006–Dec 2011

HELENA: Your Montana Capital City!

Historically most stable economy of the larger cities in Montana Higher median income levels

82%

The population of Lewis & Clark County that lives in the Greater Helena Area

Many corporate offices located here 41% of local economy is state govt. jobs (62% if add in fed/local govt.)

UM Helena Airport Project: $500,000

2011's largest project permits

McDonald's: $500,000 Boeing: $500,000 State Warehouse: $560,000

2011 Statistics

Alpine Animal Hospital: $700,000 Yesco: $1.1 million

helena regional

airport

Rocky Mtn Church of Christ: $1.29 million City of Helena Transit Building: $2.5 million

Boardings were

St. Peter's Hospital (4 Projects): $2.6 million Rencher, Helena Eye, Pediatric Dentistry: $2.79 million Our Redeemer’s Lutheran Church: $3.6 million

up 5% in 2011 after being up 8% in 2010 RECORD YEAR TOTAL

First Interstate Bank: $5.04 million Browning, Kaleczyc, Berry, & Hoven: $5.11 million Capital City Health Club: $5.22 million

203,000 (over 100,000 each off and on!)

best town ever!

It’s STILL great to live in Montana’s Capital City! CREDITS: City of Helena Planning Office; L & C County Planning Office; Ron Mercer, Helena Airport; Helena Association of Realtors; Ourfactsyourfuture.org; Bestplaces.net; www.policom.com; US Census 2000; Helena Area Chamber of Commerce

hR RESOURCES Earned Income Credit Rules Change

he Tax Relief and Job Creation Act signed into law in December of 2010 provides a temporary increase in Earned Income Tax Credit (EITC) and expands the credit for workers with three or more qualifying children. These changes are temporary and apply to 2009, 2010, 2011 and 2012 tax years. Additionally, The Education Jobs and Medicaid Assistance Act of 2010 signed into law August 10, 2010, repealed the Advance EITC. It has not been available to workers since December 31, 2010. Workers who received the payments in their paychecks will need to file a tax return to claim the amount paid. In order to qualify for Earned Income Tax Credit in tax year 2012, Earned Income and adjusted gross income (AGI) must each be less than:

$45,060 ($50,270 married filing jointly) with three or more qualifying children

$41,952 ($47,162 married filing jointly) with two qualifying children

$36,920 ($42,130 married filing jointly) with one qualifying child

$13,980 ($19,190 married filing jointly) with no qualifying children

Tax Year 2012 maximum credit:

BUSINESS CATEGORY MEMBERSHIP

$5,891 with three or more qualifying children $5,236 with two qualifying children $3,169 with one qualifying child $475 with no qualifying children

Additionally, investment income must be $3,200 or less for the year. 

Reprinted with permission of Personnel Plus! Consulting Services. No other republication or external use is allowed without express permission of Personnel Plus! Consulting Services. The information is not intended to serve as a substitute for legal or other professional advice.

Electronic Wage Payments in Montana

ne of the conveniences for both employers and employees is for wages to be paid electronically. Generally speaking there are two ways to pay electronically: 1.) An electronic funds transfer (“direct deposit”) into the employee’s financial institution (a bank or credit union) account with the employee’s pay. 2.) A debit card (“pay card”) issued to the employee, and which the employer deposits the amount of the employee’s pay. Under Montana Wage and Hour rules, employers may offer employees the option of electronic direct deposit of wages, but may not require that an employee select a form of electronic transfer of funds. The employer must obtain the voluntary consent of the employee to utilize electronic funds transfers and should keep a record of that consent. Electronic payment of wages is an “opt in” proposition in Montana, not an “opt out” where an employee has to affirmatively take steps to prevent electronic payment of wages.

Debit card payroll is considered in compliance with Montana law if all of the following conditions are met: The employee has the option to receive the full amount of the wages via a check (or cash, if the employer prefers), without requiring the employee take extraordinary steps to obtain the check; the employee consents to the use of the debit card; the employer provides a clear understandable guideline identifying the charges associated with the use of the debit card; the full amount of the wages can be accessed, in cash, without incurring a fee in the initial withdrawal; and the employee receives (either in writing or electronically) an itemized list of the deductions and authorized withholdings from the wages. The employee must be able to access the funds at any time. There cannot be a fee or forfeiture if the employee does not withdraw the wages in a certain amount of time. If the debit card is only usable only at automatic teller machines, the card is not in compliance with

Phone: 406.443.3225 Fax: 406.443.1537 www.daconstruction.com page

If an employee decides not to withdraw or transfer the full amount of wages in a single initial transaction, the bank or debit card may impose a fee for subsequent transactions as long as the employer discloses the fees to the employee before the fee was incurred. If an employee who agreed to electronic wage payments, later changes their mind, the employer must honor the change as promptly as is feasible, although it may take one or two pay cycles before the change becomes effective. The Department of Labor will attempt to educate employers who attempt to force employees to select a form of electronic wage payment. If the voluntary compliance efforts are not successful, the employer may be subject to legal actions and possible fines. 

FREE

“Building Businesses in Helena for Over 35 Years” Dick Anderson Construction 3424 Highway 12 East Helena, MT 59601

Montana rules unless the ATM can disburse the full amount of the wages in a single, no-fee withdrawal. In such cases, an employer would have to “round up” the amount of the wages so that the full amount of the wages could be disbursed by the ATM.

Cooked-to-order Breakfast Evening Snack your source for

Giant Hot Tub with Sauna

Helena, MT 59601 2001 Prospect Ave 406-442-3280 Chairman Award Property

the best restaurant,

Remote TV with HBO

retail & office space in

ExerciseDowntown Room helena.

Smoke Free Rooms call us toDay! Board Room 406/457-5550 Kathy brown Guest Laundry

Love Your Space!

www.daysinn.com/hotel/06750

2011 Helena Area Chamber of Commerce Directory

Morrison-Maierle, Inc. 1 Engineering Place Helena, Montana 59602

406.442.3050

ENGINEERS SURVEYORS PLANNERS

m-m.net

Providing resources in partnership with clients to achieve their goals.

Morrison-Maierle Systems Corp. 1 Engineering Place Helena, Montana 59602

406.495.3525 NETWORKING DATABASE WEB SOLUTIONS

Applying knowledge, creativity and information technology to improve your business.

Clear Answers. Practical Solutions.

getsystems.net

SCIENTISTS

Conversation Due to the repeated destruction of Helena’s downtown by fire, a fire tower was erected on Tower hill to guard the city from future destruction. The third “Guardian of the Gulch” has been restored, renovated, and remodeled many times but still watches over the city. As the true “Guardian of the Gulch,” the fire tower bell announced curfew for area teens well into the 1930s. In 1982 the Helena City Commission formally proclaimed the Fire Tower as the city emblem.

The Fire Tower

The Kessler Brewing Company

Gary Cooper

NOrthern Pacific Railway co. The Northern Pacific had completed its main line through to the Pacific Coast by 1883, ending Helena’s perceived isolation. The line made its inaugural run through Helena, from St. Paul, Minnesota, in June of 1883. By 1885 the Northern Pacific Railway had completed a Depot on Helena’s eastside. In 1904 the facility was replaced by the“new” Union Depot designed by architect Charles A. Reed who also designed New York City’s Grand Central Terminal. 40

was born in Helena Montana on May 7, 1901, as Frank James Cooper - one of two sons of British-born parents. His father, Charles H. Cooper was a lawyer and Montana Supreme Court justice from 1919-1924. Over the years the Coopers lived in three locations in Helena - all close to Charles’ work in the area of Montana’s Capitol. During the school year young “Frank” received his public education in Helena, but he spent much time at the Cooper’s ranch north of town. The Seven-Bar-Nine Ranch near Craig, Montana was his haven - where he learned to ride, do ranch work, and form a natural bond with the Western landscape. In addition he gained experience with another part of the Western landscape - as a gear jammer (tour driver) for four summers in Yellowstone National Park.

Operated by German immigrant Nicholas Kessler, it became one of the region’s leading breweries. In 1868, Kessler purchased Charles Beeher’s interest in a brewery at Blackfoot City near Helena and quickly expanded the operation. In conjunction with the brewery, Kessler owned a brickyard on the city’s west side (currently the nationally known Bray Foundation center for ceramic arts). The family’s large brick mansion stood as a symbol of Helena’s era of prosperity until its destruction by fire in the summer of 2001.

A joke from Bill in shipping, now thatâ€™s a painkiller. Work heals. Thatâ€™s why Montana State Fund is dedicated to working with employees, employers and physicians to get injured employees back on the job as soon as medically possible. Our Return to Work programs include modified duties, physician-approved task sheets and processes for reporting. Ask your insurance agent about Return to Work programs or visit www.safemt.com.

RetuRn to WoRk PRogRams

Helena Area Chamber of Commerce 225 Cruse Ave, Suite A Helena, MT 59601

Non-Profit Org U.S. Postage PAID Helena, MT 59601 Permit No. 205

business to business connection

Half Marathon 10k

June 9

1.3 Mile Fun Run 5k

An independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.