Appendix E: Technology Staff Baseline Model
For benchmarking purposes, the following table shows how many technical staff and managers are recommended to support the computing, network, and application needs of DVC according to the Total Cost of Ownership (TCO) model that was published in the California Community College Technology II Plan (CCC_Chancellor’s_Office, 2000). For comparison, Table 9 shows the recommended Full Time Equivalent (FTE) Staff, actual FTE Staff and unmet FTE Staff needs for specific technical categories. This table is meant to serve as a benchmark comparison between the TCO Staff Baseline Model and DVC. Table 9: Information technology staffing needs for DVC Category
Assumptions
Level 1 Support (PC support)
1 staff per 150 PCs (2,000 PCs)
Application Development
2 staff per 12,000 FTES (18,000 FTES)
Network and systems administration
Recommended Baseline FTE Staff 13.33
Actual FTE Staff*
~ 5 IT department staff ~5 Non-IT department**
Unmet FTE Staff 3.33
3
1.5***
1.5
1 staff/300 PCs (2,000 PCs)
6.66
1.66
5
Web Administration
1 staff per 12,000 FTES (18,000 FTES)
1.5
0.75
0.75
Administrative Systems Support (web, users development of applications)
1 staff per 12,000 FTES (18,000 FTES)
1.5
0.75
0.75
Network Support
1 staff per 12,000 FTES (18,000 FTES)
1.5
1
0.5
Technical Management
1 manager/500 PCs (2,000 PCs)
4
1.5
2.5
31.5
17.2
14.3
TOTAL:
*These FTE staff numbers are approximations that will need further refinement for accuracy. The totals show a gap of about 14 FTE to meet the baseline recommendations for technical staff and managers. **For these computer lab technical staff, many of whom are assigned to non-technical managers, it is difficult to estimate what percent of their time is spent providing Level1 PC support versus other lab duties. ***This includes 1.0 FTE staff that reports to a non-technical manager. This Technology Staffing Baseline Model does not address the need for instructional technology staff or media services. According to the Technology Master Plan (Goal B), we will also need additional instructional technology staff.
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