2 3 RD E D I T I O N
AGED CARE GUIDE A
DPS
PUBLICATION
Western Australia Home Care | Residential Care
RESEARCH
PREPARATION
GETTING ASSESSED
FINDING PROVIDERS
MANAGING YOUR SERVICES
AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare
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most people, Joan found getting “ Like care for her husband at home really Leonie Demunk, Amana Living Customer Care
“Joan was finding it harder to care for her husband Arthur, as his needs increased. She was also finding it overwhelmingly complicated to get the added support he needed to continue living at home. My professional training and hands-on experience at Amana Living meant I was able to explain things in plain language and help her through each of the steps, just like we’ve done for thousands of other people. If you’re also finding all this a bit complicated, just call me, and we’ll sort it out together.”
Professionally trained. Naturally kind.
1300 26 26 26 | amanaliving.com.au
“
complicated. Until she called me.
Aged Care Guide
COTA message.................................................................................................................................................................................................................................................................... 2 From the CEO........................................................................................................................................................................................................................................................................ 3 Useful phone numbers and websites................................................................................................................................................................................ 4 How to use the Aged Care Guide................................................................................................................................................................................................ 6 Step 1 > Research....................................................................................................................................................................................................................................................... 9 – Research overview. ........................................................................................................................................................................................................................................... 9 – Getting started......................................................................................................................................................................................................................................................14 – My Aged Care..........................................................................................................................................................................................................................................................14 – Assessments...............................................................................................................................................................................................................................................................14 – Flow charts....................................................................................................................................................................................................................................................................16 – Support at home...............................................................................................................................................................................................................................................18 – Commonwealth Home Support Programme..........................................................................................................................................20 – Home Care Packages................................................................................................................................................................................................................................24 – Private home care...........................................................................................................................................................................................................................................39 – Veterans' support. ...........................................................................................................................................................................................................................................40 – Respite at home.................................................................................................................................................................................................................................................42 – Transition care.......................................................................................................................................................................................................................................................44 – Flexible restorative care......................................................................................................................................................................................................................45 – Wellness centres................................................................................................................................................................................................................................................46 – Transport services...........................................................................................................................................................................................................................................48 – Assistive technology..................................................................................................................................................................................................................................51 – Aged care homes.............................................................................................................................................................................................................................................56 – Applying to a home....................................................................................................................................................................................................................................65 – Waiting for residential care..........................................................................................................................................................................................................65 – Deciding on a home..................................................................................................................................................................................................................................68 – Moving into a home..................................................................................................................................................................................................................................70 – Daily living in a nursing home...............................................................................................................................................................................................74 Step 2 > Preparation....................................................................................................................................................................................................................................... 77 – Preparation overview..............................................................................................................................................................................................................................77 – Aged Care Checklist....................................................................................................................................................................................................................................79 – Cost for residential care......................................................................................................................................................................................................................81 – RAD and DAP explained....................................................................................................................................................................................................................83 – Financial advice...................................................................................................................................................................................................................................................84 – Estate planning....................................................................................................................................................................................................................................................87 Step 3 > Getting assessed.................................................................................................................................................................................................................... 90 – Getting assessed overview...........................................................................................................................................................................................................90 – What you should prepare...............................................................................................................................................................................................................90 – How long does it take?.........................................................................................................................................................................................................................92 Step 4 > Finding providers................................................................................................................................................................................................................ 94 – Finding providers overview........................................................................................................................................................................................................94 – Choosing a provider..................................................................................................................................................................................................................................95 – Placement consultants.........................................................................................................................................................................................................................96 – Directory Lists & Reference Indexes...................................................................................................................................................................... 103 – Definition of terms................................................................................................................................................................................................................................... 146 Step 5 > Managing services.........................................................................................................................................................................................................148 – Managing services overview. .............................................................................................................................................................................................. 148 – Self managing your HCP.............................................................................................................................................................................................................. 149 – Resident agreement.............................................................................................................................................................................................................................. 151 – Supported living........................................................................................................................................................................................................................................... 152 – Extra services....................................................................................................................................................................................................................................................... 153 – Cultural services............................................................................................................................................................................................................................................. 154 – Special needs groups.......................................................................................................................................................................................................................... 156 – Community Visitors Scheme................................................................................................................................................................................................ 157 – Advocacy..................................................................................................................................................................................................................................................................... 158 – Carer support...................................................................................................................................................................................................................................................... 160 – Dementia support..................................................................................................................................................................................................................................... 163 – End of life care.................................................................................................................................................................................................................................................. 165 Organisation & Business index...............................................................................................................................................................................................166 Index..............................................................................................................................................................................................................................................................................................168 www.A g e d C a re Gu ide. c o m . a u
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Contents
WESTERN AUSTRALIA Edition 23
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Aged Care Guide
WESTERN AUSTRALIA Edition 23
COTA message Transparency of information is one of the many key things COTA Australia has advocated on aged care reforms throughout the years. The Royal Commission into the Quality & Safety of Aged Care highlighted so many issues and revealed shocking stories of the experiences people have had. It set Australia on a path of serious and fundamental reform.
COTA message
Throughout this Council on the Ageing (COTA) Australia has consistently and forcefully advocated for aged care that is of high quality, transparent and based on aged care services that are delivered in a way that upholds older people’s human rights. The Royal Commission accepted many of these points and we are now seeing the development of a new rights based Aged Care Act, redesign of the support at home system to help more people remain independent in their own homes – where most people want to stay as they age - new transparent information sources like the Star Rating system, more staffing in aged care facilities and better funding for better care. The job is not yet done. But COTA Australia remains on the case in aged care reform and in many other areas that impact on your life – like health care and employment. Tackling the impacts of ageism head on. Ensuring that older people have the same rights – including access to good information to make their own decisions – without question. Finding the right aged care service for yourself, or assisting your loved one, is one of the most important things you will ever have to do. Yet it can be hard to find the information you need to help you make this decision. This Guide can assist you to find and make the right decision. It is an independent resource to make you aware of options available in your local area. You can order a hard copy to browse through and share with families or friends. Alternatively, you may go online at AgedCareGuide.com.au if that’s your preference where you can filter your searches to just those services in a local area and request a quote from the provider you select. COTA Australia, as the national peak advocacy body for people over 50 years of age, has partnered with DPS because we both value and focus on the need for you to have good information to make choices. More than that though, AgedCareGuide.com.au gives you the opportunity to leave a review of the services – be they provided in the home, in a nursing home or a retirement village. All of us like to hear from our peers or others in the same situation about what is good, bad or indifferent when making decisions. Your experience and feedback provides more invaluable information for another person in their search and decision making. I hope you will find this guide useful in your decision making and that you will share your experiences to help others in the same situation. And we will continue the work to make aged care services better and uphold your rights in all of their interactions with you.
Wishing you all the best in finding the service that is right for you. Patricia Sparrow
CEO, COTA Australia Aged Care Guide Western Australia 2024, 23rd Edition Printed October 2023 RRP $44, inc GST Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech
DPS Publishing Pty Ltd ● 1300 186 688 ● PO Box 1026, Pasadena SA 5042 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.
w w w.A gedCareGuide. c o m.au
Aged Care Guide
WESTERN AUSTRALIA Edition 23
3
From the CEO Welcome to the 23rd edition of the Aged Care
Guide Western Australia. For more than 20 years,
the Aged Care Guide, previously known as the
DPS Guide to Aged Care, has provided seniors and their families with essential information about aged care in Australia.
Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options.
To help you understand the aged care process even better we have created
easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care.
The articles in the front half of the book give detailed descriptions of the
various aged care services available and discuss any financial and legal issues you need to be aware of, as well as who can assist with expert advice around advocacy and placement.
The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers.
An extensive list of retirement living operators and private providers of homes and services are also included.
You can use the printed Aged Care Guide in conjunction with our website
– AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement
ITALO-AUSTRALIAN WELFARE & CULTURAL CENTRE INC. Celebrating 67 years of Caring for the Community Our services include: ICare Home Care Packages (L1- 4): Italian Specific; CALD & General General Welfare Services Aged Care Volunteer Visitors Scheme (Home Care: one-to-one) (Residential Care: one-to-one; groups) Community Information Seminars School Educational Program: Mainstream Italian Insertion Highly Rated Bilingual Childcare (Italian-English) [0-6 yrs] Cultural Events and Activities including the Annual Italian Festival Justice of the Peace (JP) Signing Centre [by appointment]
villages, as well as professional services and products.
Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product. Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website.
Alternatively you may wish to use our Compare & Connect tool to help you
find and compare aged care providers that best meet your needs and search criteria in your preferred area to help with the decision making process.
We are also promoting transparency in the sector and opening up dialogue between consumers and providers through Ratings and Reviews on
AgedCareGuide.com.au, which gives you the opportunity to share positive or negative stories about your aged care experience with a service and for
providers to respond to this feedback and address any potential concerns. We would like to wish you all the best as you embark on your journey in
locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care
provider, or product and service provider that you found their details in the
Aged Care Guide.
We welcome any suggestions on information we can provide in the next
edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist
in your journey. Simply email info@dps.com.au . I look forward to hearing from you.
www.A g e d C a re Gu ide. c o m . a u
Michelle Beech – CEO
The Italo-Australian Welfare & Cultural Centre Inc has been a State Peak Organisation for the Italian Community in Western Australia since its inception in 1956. Over the years, it has helped many thousands of people through its charitable fundraising events, including its numerous educational, aged care, welfare, child care, cultural and social programs and activities which are offered for the total benefit of both the Italian and Australian Communities.
We take pride in the quality of our services and in the quality of our care Head Office 209 Fitzgerald St, Perth WA 6000 T: 08 9228 2220 F: 08 9228 2221 E: centro@iawcc.org.au 9.00am to 5.00pm (M-F)
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Aged Care Guide
WESTERN AUSTRALIA Edition 23
Useful phone numbers and websites
Useful phone numbers and websites
Advocacy
Health
Advocare 1800 655 566
advocare.org.au
CarerHelp
carerhelp.com.au
Carers Australia 02 6122 9900
carersaustralia.com.au
Carers WA 1300 227 377
carerswa.asn.au
COTA (WA) 08 9472 0104
cotawa.org.au
Arthritis Australia 1800 011 041
arthritisaustralia.com.au
Beyond Blue 1300 224 636
beyondblue.org.au
Dementia Australia 1800 100 500
dementia.org.au
Dementia Behaviour Management Advisory Services (DBMAS) 1800 699 799 dementia.com.au
nationalseniors.com.au
Dementia Support Australia (DSA) 1800 699 799 dementia.com.au
Office of the Public Advocate 1300 858 455 publicadvocate.wa.gov.au
Diabetes Australia 1800 177 055
diabetesaustralia.com.au
Hearing Australia 13 44 32
hearing.com.au
National Seniors 1300 765 050
Older Person’s Advocacy Network (OPAN) 1800 700 600 opan.org.au WA Elder Abuse Helpline 1300 724 679
advocare.org.au
Cultural
Aboriginal Interpreting WA (AIWA) 1800 330 331 aiwaac.org.au Centre for Cultural Diversity in Ageing (PICAC) 03 8823 7979 culturaldiversity.com.au Ethnic Communities Council of WA 08 9227 5322 eccwa.org.au Federation of Ethnic Communities’ Councils of Australia 02 6282 5755 fecca.org.au Partners in Culturally Appropriate Care (PICAC) WA 08 9300 3165 fortisconsulting.com.au/picac Translating and Interpreting Service 13 14 50 tisnational.gov.au
Government
Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 My Aged Care 1800 200 422
dva.gov.au
myagedcare.gov.au
Services Australia - Carers & Disability 13 27 17 servicesaustralia.gov.au/carers Services Australia - Medicare 13 20 11 servicesaustralia.gov.au/medicare Services Australia - Older Australians 13 23 00 servicesaustralia.gov.au/ageing
National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500
dementia.org.au
Seniors Health Card 13 23 00 servicesaustralia.gov.au/ commonwealth-seniors-health-card
Legal
Legal Aid WA Helpline 1300 650 579
legalaid.wa.gov.au
Northern Suburbs Community Legal Centre 08 9440 1663 nsclegal.org.au Public Trustee WA 1300 746 116
publictrustee.wa.gov.au
State Administrative Tribunal 1300 306 017 sat.justice.wa.gov.au
Other
Aged Care Guide 1300 186 688
AgedCareGuide.com.au
Carer Gateway 1800 422 737
carergateway.gov.au
National Relay Service 1800 555 660
accesshub.gov.au
ned (National Equipment Database) 08 9381 0600 askned.com.au Open Arms - Veterans & Families Counselling 1800 011 046 openarms.gov.au Relationships Australia 1300 364 277 Seniors Card (WA) 1800 671 233
relationships.org.au seniorscard.wa.gov.au
w w w.A gedCareGuide. c o m.au
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Brightwater Inglewood A brand-new aged care home welcoming residents Brightwater Inglewood brings together 120 years of experience and expertise to create a community, where you, your family and friends will feel perfectly at home, while knowing you are receiving the best care and support.
Nestled within beautiful gardens and overlooking parklands and a nearby golf course, Brightwater Inglewood is home to 128 residents in eight individual houses across two levels, featuring:
Based on the concept of a social model of care, Brightwater Inglewood has been designed with individual households, each home to a small community of just 16 residents with shared spaces where you and your family and friends can come together and connect.
• State-of-the art private rooms • Spacious communal areas and intimate dining rooms • Physio and gym room, hairdresser and much more.
Exceeding Australian standards, the heating, air conditioning and ventilation system is able to exhaust indoor air at a rapid rate, instantly bringing clean, fresh air in when required. Brightwater’s care is backed up by our dedicated Research Centre and their university partners, assisting us to discover new ways to improve the wellbeing and quality of lives of our residents, care does not get any better than at Brightwater Inglewood.
For more information about Brightwater Inglewood, please visit us at www.brightwatergroup.com or ring 1300 223 968.
Aged Care Guide
How to use the ACG
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WESTERN AUSTRALIA Edition 23
How to use the Aged Care Guide
The information featured in this 23rd edition of the Aged Care Guide Western Australia will inform you on a number of considerations when choosing accommodation and care options.
The information in this Guide will help you understand aged care, in home and community care options in Australia.
The Aged Care Guide also includes a comprehensive directory of in home care services (see pages 105 –106); Home Care package providers (see pages 107–116); residential aged care homes (see pages 117–138); and facilities or services specific to your cultural background (see pages 139 –142).
How do I find what I’m looking for?
There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.
The index on page 168 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or products/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.
Welcome
to Holistic Care At Seaforth Gardens Aged Care Centre, our goal is to provide a unique experience of choice, lifestyle and belonging for all people as they age. We don’t have clients, only family. We’d love to really get to know you – your clinical, social, emotional and spiritual needs, your experiences, hobbies, likes and dislikes. This goes on to enrich our own lives and makes us who we are and what we do – providing care from the heart, since 1880. Ask us about: 24-hour permanent residential care Short term and post-hospitalisation respite care
Whatever your stage in life, you will feel at home with us.
08 9398 2116
agedcare.salvos.org.au TheSalvationArmyAgedCare w w w.A gedCareGuide. c o m.au
PB
PB
You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home. Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 103 –104. Each of these lists are in alphabetical order and you can then refer to the page referenced.
Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 139 –142.
Searching for other services . . .
If you are looking for Centre Based Care, Day Therapy Centres, or other Products and Services, you can find this in the directory section from page 142 onwards.
Visit AgedCareGuide.com.au for a complete list of services available near you.
2 3 RD E D I T I O N
A
DPS
Finding Providers
WESTERN AUSTRALIA Edition 23
AGED CARE GUIDE
109
Council (LGA*) Maps
Perth North
These maps provide you with a geographical reference to the Council areas in Western Australia.
PUBLICATION
Metro East Metro North Metro South Perth North Perth South
Western Australia
Metro
Finding Providers
140
Cultural Group Croatian
PHONE DPS (08) Web ID Mirrabooka 9207 4666 38885
Aged Care Home Name Villa Dalmacia Aged Care Facility
PHONE DPS (08) Web ID Spearwood 9418 5222 16763
Villa Dalmacia Aged Care Facility
Spearwood 9418 5222 16763
Italian
Villa Terenzio
Marangaroo 9247 0888 16656
Fair Haven Home
Armadale 9399 7173 16990
Jewish
Maurice Zeffert
Dianella 9375 4600 17018
LGBTIQ
Hall & Prior Tuohy Aged Care Home
Dutch
Manoah House
European
Italian Village Fremantle
European
Narrogin Cottage Homes
Martin 9398 5031 17009 White Gum Valley 9430 8111 16998 Narrogin 9881 1677 16991
Fmr Yugoslavian MYVISTA Balcatta
Metro North
Home Care | Residential Care Metro East Perth South
North Perth 9227 2900 16770
Macedonian Hall & Prior Leighton Aged Care Home Macedonian MYVISTA Balcatta
Mirrabooka 9207 4666 38885
Macedonian MYVISTA Mirrabooka
Italian
Aegis Shoreline
North Coogee 6268 1500 22364
NESB
Hellenic Community Aged Care
Italian
Aegis St Michael's
North Perth 9227 2900 16770
Polish
Residency by Dillons Mount Lawley
Italian
Hall & Prior Leighton Aged Care Home Italian Village Fremantle
West Perth 9328 9355 16631 White Gum Valley 9430 8111 16998
Italian
MYVISTA Balcatta
Balcatta 6393 1000 16676
Italian
MYVISTA Mirrabooka
Mirrabooka 9207 4666 38885
Italian
Residency by Dillons Mount Lawley
Midland 9274 1756 16766
Macedonian Aegis St Michael's
Balcatta 6393 1000 16676
Fmr Yugoslavian MYVISTA Mirrabooka
Italian
West Perth 9328 9355 16631 Balcatta 6393 1000 16676 Mirrabooka 9207 4666 38885 Dianella 9303 3870 16774 Mount Lawley 9271 5674 16697
Portuguese Villa Dalmacia Aged Care Facility
Spearwood 9418 5222 16763
Serbian
MYVISTA Balcatta
Serbian
MYVISTA Mirrabooka
Mirrabooka 9207 4666 38885
Vietnamese Residency by Dillons Mount Lawley
Mount Lawley 9271 5674 16697
Balcatta 6393 1000 16676
Mount Lawley 9271 5674 16697
Finding Providers
WESTERN AUSTRALIA Edition 23
Culturally Appropriate Home Care Packages Metro South Mid West Far North Mid North Mid West South South East
Regional
South
RESEARCH
PREPARATION
GETTING ASSESSED
FINDING PROVIDERS
MANAGING YOUR SERVICES
AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare
www.A g e d C a re Gu ide. c o m . a u
Table of Home Care Package (HCP) providers offering culturally appropriate services
The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.
Cultural Group African Arabic
Far North
Mid North
South East
*Local Government Area
Service Provider Comfort Keepers Perth - South of the River
PHONE (08)
9315 2200
DPS Web ID 19580
Comfort Keepers Perth - South of the River
9315 2200
Arabic
Home Caring
1300 875 377 39049
Arabic
Multicultural Services Centre of WA
9328 2699
19580
Cultural Group ATSI ATSI
Service Provider People Who Care People Who Care - Perth Metro Region
ATSI
People Who Care North Metro
ATSI
Shire of Narrogin Regional Homecare
PHONE (08)
9379 1944 9379 1944
DPS Web ID 16834 19555
9379 1944
19559
9890 0700
17751
Arabic
St Basil's Home Care Packages
6146 2585
17777
ATSI
WACHS Kimberley Aged & Community Services
9192 0333
17749
Asian
Chung Wah CC Home Care Packages
9328 3988
17754
ATSI
Warmun Community (Turkey Creek) AC Services
0427 867 245 17787
Asian
Home Caring
1300 875 377 39049
ATSI
White Oak Home Care Packages
9301 0299
Asian
Multicultural Services Centre of WA
Asian
Triple A Care
Asian
Umbrella Multicultural Community Care Services
ATSI
Bethanie Community Care Mid West
ATSI
Cockburn Care Home Care Packages
ATSI
Enrich Living Services WA Metropolitan
168
WESTERN AUSTRALIA Edition 23
Cultural Group Italian
Aged Care Home Name MYVISTA Mirrabooka
Croatian Dutch
38813
9328 2699
38813
9328 3435
17782
ATSI ATSI
9275 4411
21464
Bosnian
13 11 51
18421
Bosnian
9411 3780
17735
Bosnian
1300 202 003 17723
Bosnian
Wiluna Aged Care Services Yaandina Aged Care Centre MCWA - Aged Care With A Difference Peel Community Care
9981 8641 9182 1365
20085 17790 16706
03 9318 1111 22041 9531 2076
38762
Rainbow Multicultural Aged Care Program
9271 2026
St Simeon Healthcare
02 8645 4010 43604
ATSI
HCP Country Region| Southern Plus
1300 000 161 17776
Bosnian
St Simeon HealthCare Service (WA)
0478 184 732 38307
ATSI
Home Care | Southern Plus
1300 000 161 17729
Burmese
Chung Wah CC Home Care Packages
9328 3988
17759
Managing Services
Abbreviations............................................................................................................ 106 Aboriginal and Torres Strait Islander (ATSI) ............................................. 156 Accommodation payment ....................................................................................82 ACAS Assessment...............................................................................................15, 90 Advocacy...................................................................................................................... 158 Aged Care Assessment Team (ACAT) .......................................................15, 90 Aged care flow chart................................................................................................17 Aged care homes ......................................................................................................56 Accommodation payments .............................................................................82 Accreditation and certification......................................................................58 Charter of rights ....................................................................................................62 Complaints................................................................................................................64 Costs .............................................................................................................................81 Cultural Services ................................................................................................. 154 Daily care fee ...........................................................................................................81 Directory listings ..................................................................................... 117-138 Payment options ...................................................................................................83 Quality standards..................................................................................................58 RAD & DAP ................................................................................................................83 Applying to a home..................................................................................................64 Assessment ...................................................................................................................14 Assistive technology ................................................................................................51 Care leavers ................................................................................................................ 156 Care planning............................................................................................................ 102 Carer support ............................................................................................................ 160 Case management ................................................................................................. 100 Centre Based Care services ...................................................................................46 Directory listings ..................................................................................... 142-144 Changed behaviours ............................................................................................. 164 Checklist..........................................................................................................................79 Choosing a provider .................................................................................................95 Commonwealth Home Support Programme (CHSP) ...........................20 Urgent needs ...........................................................................................................23 Community Visitors Scheme............................................................................. 157 Consumer Directed Care.........................................................................................19 Costs for residential care........................................................................................81 Counselling services .............................................................................................. 160 Cultural services ...................................................................................................... 154 Directory listings ..................................................................................... 139-142 Culturally and Linguistically Diverse (CALD) ........................................... 156 Daily Accommodation Payment (DAP)..........................................................83 Daily care fee ................................................................................................................81 Daily living ....................................................................................................................74 Day Therapy Centres.................................................................................................46 Directory listings ................................................................................................ 144 Deciding on a home .................................................................................................68 Definition of often used terms ........................................................................ 146 Dementia support .................................................................................................. 163
WESTERN AUSTRALIA Edition 23
Directory listings .......................................................................................... 103-145 Aged care home listings ..................................................................... 117-138 Centre Based Care listings.................................................................. 142-144 Culturally appropriate homes and services ............................. 139-142 Day Therapy Centres listings........................................................................ 144 Definition of often used terms ................................................................... 146 Extra services listings ...................................................................................... 139 Home Care Packages listings............................................................ 107-116 In home care provider listings ......................................................... 105-106 Local Government Area (LGA) reference index ................................. 103 Maps............................................................................................................... 109, 118 Organisation and Business index................................................... 165-166 Products and services listings..................................................................... 145 Suburb reference index .................................................................................. 104 Town reference index ...................................................................................... 104 Disability...................................................................................................................... 156 Elder abuse ................................................................................................................. 160 End of life .................................................................................................................... 165 Estate planning...........................................................................................................87 Extra services ............................................................................................................ 153 Directory listings ................................................................................................ 139 Financial advice ..........................................................................................................84 Financial counselling ...............................................................................................87 Financially disadvantaged................................................................................. 156 Finding providers.......................................................................................................94 Flexible restorative care .........................................................................................45 Flow charts ............................................................................................................ 16-17 Getting assessed ........................................................................................................90 Getting started............................................................................................................14 Home Care flow chart..............................................................................................16 Home care .....................................................................................................................18 Home Care Packages (HCP) .................................................................................24 Approved providers .............................................................................................32 Cost ...............................................................................................................................32 Directory listings ..................................................................................... 107-116 Exit fees ......................................................................................................................35 Home Care Agreement ......................................................................................32 Priority ........................................................................................................................31 Self-managing .................................................................................................... 149 Quality and complaints .....................................................................................35 Homeless ..................................................................................................................... 156 How to use the Aged Care Guide .........................................................................6 In home care.................................................................................................................18 In home care provider listings ......................................................... 105-106 In home support ........................................................................................................18 Language .................................................................................................................... 155 LGBTIQ ........................................................................................................................... 156 Local Government Area (LGA) reference index ...................................... 103
Managing services ................................................................................................. 148 Maps.................................................................................................................... 109, 118 Means tested care fee .............................................................................................82 Mobility aids.................................................................................................................52 Moving into a home.................................................................................................70 My Aged Care ...............................................................................................................14 Organisation and Business index........................................................ 165-166 Palliative care............................................................................................................ 165 PICAC.............................................................................................................................. 155 Placement consultants ..........................................................................................96 Choosing a placement consultant...............................................................99 Resolving family disputes ................................................................................99 Prepare ............................................................................................................................75 Private home care......................................................................................................39 Products and services listings.......................................................................... 145 Public transport ..........................................................................................................49 RAD and DAP explained .........................................................................................83 RAS Assessment .........................................................................................................15 Referral code ................................................................................................................94 Refundable Accommodation Deposit (RAD)..............................................83 Regional Assessment Service (RAS)................................................................15 Research.............................................................................................................................9 Resident agreement ............................................................................................. 151 Residential Care flow chart ..................................................................................17 Respite .............................................................................................................................42 Restorative care ..........................................................................................................45 Rural & Regional clients...................................................................................... 156 Self management (HCP) ..................................................................................... 149 Short Term Restorative Care ................................................................................45 Special needs groups............................................................................................ 156 Suburb reference index ....................................................................................... 104 Support at home ........................................................................................................18 Support lines ............................................................................................................. 161 Supported living ..................................................................................................... 152 Technology ....................................................................................................................51 Town reference index ........................................................................................... 104 Transition care .............................................................................................................44 Transport services......................................................................................................48 Useful phone numbers and websites................................................................4 Vacancy ...........................................................................................................................67 Veterans ....................................................................................................................... 156 Support.......................................................................................................................40 Waitlist.............................................................................................................................65 Wellness centres.........................................................................................................46 Directory listings ..................................................................................... 142-144 Wills...................................................................................................................................87 Your rights......................................................................................................................37
17754
ATSI
Home Support Services (WA)
1800 854 300 21929
Burmese
Multicultural Services Centre of WA
9328 2699
38813
ATSI
Juniper Home Care
1300 313 000 18080
Burmese
Triple A Care
9328 3435
17782
1300 262 626 17724
ATSI
Juniper Kununurra Community Care
1300 313 000 17750
CALD
Amana Living Home Care Services
ATSI
Let's Get Care (WA)
1300 497 442 38282
CALD
Bethanie Community Care Mid West
13 11 51
18421
ATSI
Ngaanyatjarra Health Community Care Centre
0439 227 618 19624
CALD
Bethanie Community Care Perth Metro East
13 11 51
21036
Call 1300 186 688 or email sales@dps.com.au
YOUR DPS SALES TEAM www.AgedCareGuide.com.au
Matt
Ed
id Dav
www.DisabilitySupportGuide.com.au
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
www.AgedCareGuide.co m.au
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How to use the ACG
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WHAT YOU NEED TO KNOW
Research overview Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you. Aged care is a term used to describe a range of services to support older people. This could be getting some home care assistance in your own home or moving into a nursing home. But it may also refer to community services, specific health care services delivered in a day centre setting, assisted living options or even products and equipment to assist anyone over 65 years old. Accessing aged care can be complicated and confusing if you have not used support services before or don’t know where to start.
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Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you.
WE HAVE CREATED A SENSE OF BELONGING SO YOU CAN FEEL RIGHT AT HOME Rosewood is one of Perth’s leading aged care providers. We offer premium residential facilities and all-inclusive specialised care for older adults who require assistance managing their everyday duties. Both our Leederville and West Perth facilities are shining examples of best practice aged care combined with industry-leading amenities. OUR FACILITIES INCLUDE: Wellness Centre Occupational Therapy Physiotherapy
Hair Salon Group Outings Regular Social Activities & Events
rosewoodcare.org.au PH: 1300 971 771
Want to discuss your aged care options or to book a tour? Please contact us or visit our website.
www.A g e d C a re Gu ide. c o m . a u
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Different types of care include: Support at home
The path to accessing support is different for everyone. For some the need for support is gradual and starts with a little bit of help every now and then, slowly increasing to more frequent and more intense assistance to remain living independent. If you want to stay in your own home but need some support to help you manage better at home, there are a number of supports available to you depending on your circumstances.
Different care options that might be available to you include support at home through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.
Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance. Basic assistance is offered through the CHSP but if your needs exceed the level of support offered though this program, then a level 1– 4 Home Care Package can offer higher intensity support to help you stay at home.
Research
Private providers can also deliver a range of home support services. They are not Government funded and you will need to pay for services out of your own pocket. Short-term care
There are a few different support options available if you only need support for a short period of time. These options include respite care, which can be delivered in the community or in a residential care home, offering the opportunity for both you and your carer to take a short break.
At the end of a hospital stay, the Transition Care Program provides short term assistance to help improve your independence and confidence. If you have not been admitted to hospital, the Short Term Restorative Care program is a flexible option that focuses on regaining wellbeing over a short period of time. Residential aged care
Moving into residential aged care can ensure quality of life and comfort if you are no longer able to remain living independently at home. Also known as nursing or aged care homes, these facilities provide 24/7 care as well as a range of other support services and recreational activities. The cost of care in most Australian aged care homes is subsidised by the Australian Government. There are also a number of non-Government funded residential aged care homes, often referred to as supported and assisted living complexes, and you will need to cover all the cost of accommodation and care delivered.
Retirement living
Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Retirement options are not funded by the Government. Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through Government funded home support options. w w w.A gedCareGuide. c o m.au
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You made it possible to be by her side. For those precious moments. Bethanie provide a more personal standard of care in our aged care homes. We get ageing.
Call 131 151 Bethanie
At Aegis we understand trust and comfort are crucial to providing quality aged care and lifestyle. We work hard to make sure our residents have enjoyable and fulfilling lives in first class surroundings, ensuring satisfaction for both residents and their loved ones.
Family Values
Leaders in Innovation
Exceptional Quality
Founded in 1983, Aegis is proudly West Australian. Owned by two families with long standing experience in aged care and an unwavering commitment to provide the community with the best in residential aged care services. We continue to be a highly trusted and experienced service provider that focuses on exceptional quality and service.
Aegis is a leader in continuous improvement with industry leading nutrition and cultural diversity programs. Our residents enjoy many benefits including a multidisciplinary Pain Therapy program, a strong focus on ‘Excellence in Dining’ and a lifestyle program run by dedicated staff. At Aegis, our vision is to excel in providing our residents with premium wholistic care in support of a quality lifestyle.
Aegis offers a broad range of lifestyle choices through a selection of quality residences, each with a unique ambience and distinctive features. Our attention to detail is standard fare throughout our facilities. We strive to ensure our residences provide premium, hotel style accommodation, with high quality care and support appropriate to residents’ individual needs. All Aegis facilities are fully accredited by the Aged Care Quality and Safety Commission.
“I make everyone that I look after feel loved and respected, and give them their dignity. I want to make them smile and feel good about themselves.”
“This special generation of deserving frail aged, has a right to receive premium care in a first-class lifestyle environment.”
We care like family across 28 aged care facilities in WA.
Registered Nurse & Care Staff on-site 24/7.
Fresh meals prepared daily by our in-house Chef.
Activities for residents to enjoy every day.
Suburb
Facility Name
Address
Telephone
Page
Alkimos
Aegis Shorehaven
49 Scotthorn Drive
(08) 9544 3200
131
Bassendean
Aegis Bassendean
27 Hamilton Street
(08) 9279 4258
119
Bayswater
Aegis Ascot TCP
29 Neville Street
(08) 6279 1500
119
Busselton
Aegis Ellenvale
Cnr Broadwater Blvd & Bell Drive
(08) 9788 6400
133
Canning Vale
Aegis Amherst
75 Amherst Road
(08) 6154 8300
121, 123
Claremont
Aegis Alfred Carson
30 Bay Road
(08) 9230 6500
122, 123
Como
Aegis Balmoral
29 Gardner Street
(08) 9367 7333
127
Ellenbrook
Aegis Hermitage
5 Cottage Close
(08) 9297 0222
129
Ellenbrook
Aegis The Pines
167 Ponte Vecchio Boulevard
(08) 9297 9100
129
Hamilton Hill
Aegis Carrington
27 Ivermey Road
(08) 6310 3333
122
Highgate
Aegis Lincoln Park
21 Wright Street
(08) 9328 4162
131
Hilton
Aegis Hilton Park
19 Laidlaw Street
(08) 9314 0500
123
Innaloo
Aegis Shawford
8 Twyford Place
(08) 9244 8477
128
Kingsley
Aegis Woodlake
42 Woodlake Retreat
(08) 9408 2200
124
Calista
Aegis Banksia Park
20 Bright Road
(08) 9419 1244
125
Calista
Aegis Banksia Park TCP
20 Bright Road
(08) 9419 1244
125
Mandurah
Aegis Greenfields
95 Lakes Road
(08) 9535 0700
136
Melville
Aegis Melville
1 French Road
(08) 9330 1911
126
Mindarie
Aegis Anchorage
340 Anchorage Drive North
(08) 9400 1000
131
Mt Claremont
Aegis Montgomery House
1 Heritage Lane
(08) 9314 0614
121, 126
Mt Lawley
Aegis Sandstrom
44 Whatley Crescent
(08) 9271 5232
128, 131
Murdoch
Aegis Murdoch (Early 2024) 16 Fiona Wood Road, Murdoch
(08) 6254 8211
126
North Coogee
Aegis Shoreline
2 Kaleep Close
(08) 6268 1500
122
North Perth
Aegis St Michael’s
53 Wasley Street
(08) 9227 2900
131
Redcliffe
Aegis Karalee
68 Lyall Street
(08) 9277 1099
121
Redcliffe
Aegis Lakeside
33 Stanton Street
(08) 9277 1099
121
Redcliffe
Aegis Parkview
6 Drummond Street
(08) 9262 9100
121
Shoalwater
Aegis Shoalwater
72 Fourth Avenue
(08) 9527 3016
127
Spearwood
Aegis Amberley
30 Mell Road
(08) 9494 5900
122
Yokine
Aegis Stirling
32 Spencer Avenue
(08) 9375 0800
129
Western Australia’s largest residential aged care provider 90 Goodwood Parade, Burswood, WA, 6100 (08) 6254 8211 | admissions@aegiscare.com.au | www.aegiscare.com.au
AEGI-0233
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Getting started Before you can access Government subsidised aged care supports, such as in home care, community supports or moving into a nursing home, you need to register with My Aged Care and be assessed to work out exactly what level of support you need. My Aged Care
The agency looking after all Government funded aged care programs is My Aged Care. The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services, and the associated costs.
My Aged Care
You, a family member, carer or client representative can register your details with My Aged Care so that you can be assessed to access any Government subsidised services. When you first call the My Aged Care Contact Centre on 1800 200 422, an operator will register you and ask you a number of questions about your personal circumstances and care needs. These questions will be quite basic and shouldn’t take too long. All you will need when you call is your Medicare card, as this information is stored with your other details on the My Aged Care database. Examples of the questions you will be asked are: Are you currently receiving aged care services? Are you getting support from a carer or family member? Can you prepare your own meals and do housework? you need assistance taking a shower or bath and do you need Do help getting dressed? Are there any health concerns or did you have a recent fall? Do you feel lonely or isolated? Are there any safety risks in the home? The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person. My Aged Care will assign you an aged care client number and will open a central client record. This record will include the information you have provided as well as document your assessed needs and any Government funded care services you have been found eligible for.
Aged care assessments
If you are successful in your initial application with My Aged Care, the contact centre operator will refer you for an aged care assessment to determine what level of support you would benefit from the most. If the operator decides that you are eligible for basic home support through the Commonwealth Home Support Programme (CHSP) you will be assessed by a Regional Assessment Service (RAS). w w w.A gedCareGuide. c o m.au
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Otherwise, if the operator believes you require higher care support, either through a Home Care Package (HCP) or moving into an aged care home, a member of an Aged Care Assessment Team/ Service (ACAT/S) will visit you to assess you.
Regional Assessment Service (RAS)
To access basic Government funded home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by the Regional Assessment Service (RAS). For more information about CHSP go to page 20. The RAS assessment helps to identify your needs for support and any goals for retaining or regaining skills that enable you to continue living independently in the community. It is conducted free of charge and independently from service provision which ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations.
The service also provides care coordination if you have multiple providers or more complex needs.
Aged Care Assessment Team (ACAT)
If you are no longer able to manage at home without basic assistance, the Aged Care Assessment Team (ACAT) helps you, and your carers, determine what kind of care will best meet your needs. This may be a Home Care Package (see page 24) provided to you in your own home or residential care in an aged care home (see page 56). ACAT assessors are generally professionals with medical backgrounds, such as doctors, nurses, social workers, occupational therapists and other health experts. There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion of your needs. While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available. www.A g e d C a re Gu ide. c o m . a u
Assessment
RAS assessors liaise with other service providers, GPs/specialists and community support networks to make sure desired outcomes are achieved. If your care needs have increased the RAS can also plans and coordinate exit from the CHSP and transfer to other appropriate service systems including Home Care Packages and/or residential care if required.
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AGED CARE GUIDE
Home Care flow chart
You may be placed on a waitlist until a package becomes available
Government subsidised care
At anytime! You Your family or carer
Placement consultant Contact My Aged Care 1800 200 422
Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:
More complex care
Entry level
ACAT
RAS
Local council
CENTRE BASED CARE
TRANSPORT
1, 2, 3, 4
Find a provider
DAY THERAPY CARE
HOME MAINTENANCE
Select any provider
Choose your preferred approved provider
SHOPPING
MEALS
Case manager, advisor or placement consultant
HCP
CHSP
Veterans' Affairs
In urgent cases you may be able to access care before a RAS assessment
Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au
Financial advisor Health fund
self-funded home care
OR
You can find someone to help you: Aged care advisor
OR
RESPITE
MEDICATION
SUPERVISION
SHOWER
PERSONAL HYGIENE
DRESSING
WOUND CARE
ALLIED HEALTH
ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service
TRANSITION CARE
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AGED CARE GUIDE
Residential Care flow chart Government subsidised home
OR
self-funded aged care home
If your situation is urgent then the ACAT will assess you as quickly as possible
Your family or carer
At anytime! You can find someone to help you:
OR You
Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you
Placement consultant
Case manager, advisor or placement consultant
Aged care advisor Social worker Case manager Hospital discharge planner
Contact My Aged Care 1800 200 422
ACAT
Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au
These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund
Recommend Home Care Packages
Eligible for subsidised residential aged care
• RES IDENTIAL AGE D C A RE FAC I L I TY • NURSING HO M E • C A RE HO ME
Veterans’ Affairs Self funded supported accommodation
Local council
• SU P P O RT ED R ES I D EN T I A L S ERV I CES • SUP P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES
• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT
ACAT Aged Care Assessment Team
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Support at home
Support at home To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in home support or more intensive support through a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role. There is a variety of support at home options available that can meet your specific needs.
In home support To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, as well as equipment such as a ramp, walking frame or shower rail to help you live independently in your own home.
Retirement Village Community Centre Home Support
What's
Your
Plan?
VILLAGE LIVING
INDEPENDENCE
Live a vibrant village life in a convenient location. Beautiful gardens. Pet Friendly.
Stay socially connected and remain independent in your own home. We offer an extensive range of tailored home support services.
BUILDING CONNECTIONS Connect with a lively community enjoy meals, activities, events & entertainment.
How can we help you? 2 Memorial Avenue, Carlisle WA 6101 9470 1155 | community@hhcentre.org www.hhcentre.org
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Consumer Directed Care
Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require. This information should assist in choosing the best provider for you, as well as changing providers if you need. CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent. All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.
Care when you need it most.
Support at home
The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.
Because you should live your best life.
What in-home care or support do you need most?
We all need a helping hand as we age.
Reach out to our friendly team for a free consultation today.
It might be a hand with domestic assistance, cooking, medication, driving or more specialised health or respite care to help you stay independent. Whatever it is you need, our caring hands can support you to have the confidence to stay in your own home and live your best life in your community.
www.A g e d C a re Gu ide. c o m . a u
6117 3029 | southcare.org.au
Commonwealth Home Support Programme
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Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines a number of home support options into one streamlined and simplified program. These options include short term supports such as respite, transition care and short term restorative care. It also provides basic ongoing support both at home and in the community as well as access to wellness programs, day options and centre based services. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 90 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 24 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.
What is CHSP?
Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.
What types of services are provided?
CHSP services provided in the community may include: Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments
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Support at home Just Better Care is an approved provider of Aged Care services and has been supporting thousands of older Australians since 2005. We deliver the highest quality care to enable individuals to live independently and confidently within their own homes and their local communities.
Our services include: PRIVATE
Community participation
Personal care
Travel & transport
Domestic assistance
Overnight support
Private care
Dementia support
In-home nursing
Respite for carers
Post-hospital support
Palliative care support
My JBC App
Availability of some products and services may vary depending on your location.
Whether it’s help with everyday tasks, a Home Care Package or in-home nursing, Just Better Care can deliver customised support that’s
just for you.
Call 1300 930 239 justbettercare.com
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Services provided at home may include: omestic assistance – household jobs such as cleaning, clothes D washing and ironing Personal care – help with bathing, showering, dressing, or toileting ome maintenance – minor general repair and care of your house or H yard, for example, changing light bulbs or replacing tap washers ome modification – minor installation of safety aids such as alarms, H ramps and support rails in your home ursing care – a qualified nurse comes to your home and may, for N example, dress a wound or provide continence advice Some CHSP services can be provided either at a community centre or in your home, such as:
CHSP
Food services – may include providing meals at a community centre, help with shopping for food, preparing and storing food in your home, and delivering meals to your home.
Allied health support services – If you have particular health
problems you may be able to access allied health services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.
Who is CHSP for?
You can apply for home help services under the CHSP if you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently. You or your carer should contact the My Aged Care contact centre on 1800 200 422 or visit myagedcare.gov.au to apply.
Am I eligible?
To determine exactly what help you need at home, you will need a home support assessment. The assessment will be done by a representative of the Regional Assessment Service (RAS).
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A local RAS assessor will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost. Go to page 90 to read more about assessments.
If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.
Who pays for CHSP services?
Supports delivered under CHSP are subsidised by the Government, however, there generally is still a fee for each service.
www.A g e d C a re Gu ide. c o m . a u
CHSP
Urgent needs
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You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services.
Home Care Packages
To find out specific costs you should contact your service provider.
Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients
If you accessed Home And Community Care (HACC), National Respite for Carers Programme (NRCP), Day Therapy Centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required. You can find CHSP funded services starting on page 105 of the directory section or online on AgedCareGuide.com.au .
Home Care Packages
A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high level care needs. The HCP is allocated to you personally, which gives you more control over the services you receive and who delivers those services. Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.
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ANY AGE. ANY PLACE. SIMPLY HELPING YOU.
New South Wales Illawarra Sydney West Liverpool
www.A g e d C a re Gu ide. c o m . a u
02 4244 3470 02 9623 6655 0479 070 119
Queensland Cairns
0458 720 217
Western Australia Lower North Perth South East Perth
08 9371 9115 0416 205 819
Victoria Melbourne Bayside & Peninsula Inner & South Eastern Central & Northern Melb. Greater Eastern North East Outer South Eastern
03 9661 0499 0448 225 177 03 9001 8585 0406 316 334
Regional Cntrl Hghlnds & Djerriwarrh Geelong & Barwon Gippsland South & West Goulburn Valley Loddon Mallee South West
03 5341 8046 03 5261 4808 03 9799 4676 03 5795 1635 03 5486 0203 03 5381 2076
03 9574 0924
Home Care Packages
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Types of packages available
There are four types of packages delivering different levels of care:
1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs
The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs would be eligible for higher levels of residential care if they were to apply for it. If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.
Package supplements
Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example the Z Dementia Supplement is for people with dementia
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and the R Veterans’ Supplement for veterans with an accepted mental health condition. Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.
Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.
Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. For a list of HCP providers, see pages 107–116.
What services are provided?
Home Care Package services are based on your individual needs.
Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include: ersonal assistance with bathing or showering, personal hygiene and P grooming, dressing, toileting, and mobility ssistance with communication, including assistance to address A difficulties arising from impaired hearing, sight or speech, or lack of common language. This can also include assistance with the fitting of sensory communication aids, checking hearing aid batteries and assistance in using the telephone
omestic assistance for household jobs like cleaning, clothes washing D and ironing
Talking aged care isn’t easy.
Knowing where to start is. Start the discussion today with our FREE guides to demystifying aged care. There’s a lot to take in when it comes to home care and residential aged care. A little help, however, can go a long way. That’s why we’ve developed our Demystifying Home Care Guide and Demystifying Residential Care Guide. With all the latest information, these guides cover everything you need to know from assessments and eligibility criteria to costs and government funding. There’s even tips on how to apply.
To download a guide, call 1300 660 640 or visit bapt.co/guides
www.A g e d C a re Gu ide. c o m . a u
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ood services such as preparing meals or having meals delivered, F assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula ursing services, including dressing wounds by providing bandages, N dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances Assistance in taking your medications roviding mobility equipment such as crutches, walking frames, P wheelchairs and mechanical devices for lifting, bed rails, slide sheets and pressure relieving mattresses, and assistance in using those aids Home maintenance for care of your house or garden odifications to the home, and installing safety aids such as alarms, M ramps and support rails as well as advising on areas of the home that pose safety risks and suggesting solutions to mitigate those risks Transport and assistance for appointments or social activities ncouragement to take part in social and community activities that E promote and protect your lifestyle, interests and wellbeing
Services / items not provided?
The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements Paying for accommodation such as assistance with home purchase, mortgage payments or rent ayment of fees or charges for other types of care funded, or jointly P funded, by the Australian Government
ome modifications or capital items that are not related to the H consumer’s care needs Travel and accommodation for holidays
Perth's leading Disability & Aged Care In-home and Community service provider for NDIS and Home Care Packages. We are dedicated to providing quality care to you or your loved one.
Transport Shopping Assistance Domestic Services Social Support
Meal Prep Home Modifications Home & Garden Care Medication Assistance
Personal Care In-Home Respite Overnight Care Nursing Services
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ost of entertainment activities, such as club memberships and C tickets to sporting events ayment for services and items covered by the Medicare Benefits P Schedule or the Pharmaceutical Benefits Scheme
Home Care Packages
Gambling activities
Are you eligible?
To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT). The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the service, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require. The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about assessments go to page 90 or call 1800 200 422 to organise an assessment.
Priority
Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months. Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment.
Home Care Services We Offer Approved Provider Home Care Packages Private Care 24 Hour Care at Home Personal & Respite Care Nursing & Palliative Care
Providers for
DVA, Veteran Community Nursing Veteran Home Care Health Organisations
Dementia Care Medication Support Social Support & Meal Preparation Domestic Assistance & Transport Home and Garden Maintenance When care is needed, continue living at home with our support
Local Government Agencies Commonwealth Funded Agencies ACCPA (Aged and Community Care Providers Association)
24 hours a day
support@carenet.net.au www.A g e d C a re Gu ide. c o m . a u
(08) 9385 5100 / 0447 468 176
www.carenet.net.au
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When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.
Approved providers
An organisation that has been approved by the Government to provide aged care services is called an approved provider.
Home Care Packages
The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.
Home Care Agreement
This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost. Your provider will work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include: The exact types of services you will receive Who will provide which services ow much involvement the service provider will have in managing H and coordinating your services When your services are delivered
Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care
How much will it cost?
The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider.
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Welcome to Nazareth Care Geraldton
When you enter Nazareth Care, you enter a unique world of warmth and belonging. We have been providing residential aged care to the community for over one hundred years. Driven by our core values, we understand the needs of the elderly to be respected, treated with dignity and cared for with comfort and love. Our experienced team deliver exceptional care to all our residents and support to their families. We provide consistency of care, with a team focus to support care needs, lifestyle and wellbeing. OUR VALUES:
LOVE
COMPASSION
Our residential aged care homes offer: • Permanent and respite care • Individual care plans, unique to the needs of each resident • Clinical, social, emotional & spiritual support • Registered nurses on-site 24 hours a day, 7 days a week • Allied health services provided on-site • Support services for those living with dementia • Mass held daily & regular services for other denominations • Our Sisters are available to provide pastoral care
PATIENCE
Book your tour today! Call 1800 749 123 admissions.aus@nazarethcare.com
RESPECT
JUSTICE
HOSPITALITY
17 Crowtherton St Geraldton, WA 6530
Ageing is living Our Care Communities provide residential aged care which partners with you in designing your care around your individual needs and preferences. Understanding the big and the little details about how you like to live each day is important to us - so that we can help you feel at home, have the right support and live your best life in our care. We’re here to help every step of the way.
Talk with us to find out more. Scan the QR code, call 1300 437 527 or visit opalhealthcare.com.au
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The Government contributes the following amounts to each person receiving a Home Care Package (September 2023 rates): Home Care Package
Daily subsidy amount
Annual amount
Level 2
$ 49.49
$ 18,063.85
Level 3 Level 4
$ 28.14 $107.70 $163.27
$ 10,271.10
$ 39,310.50
$ 59,593.55
This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple. Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Home Care Agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.
How much you will pay
A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are (September 2023 rates): Home Care Package
Maximum basic daily fee
Fortnight amount
Level 2
$ 11.87
$ 166.18
Level 1
Level 3
Level 4
$ 11.22
$ 12.20
$ 12.53
$ 157.08
$ 170.80
$ 175.42
There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details. If your income is higher than the Age Pension you may be required to pay extra for your care.
Home Care Packages
Level 1
Home Care Packages
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How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP, is up to 50 percent of your income exceeding the maximum base rate of the Age Pension. The current Age Pension amount is $1,002.50 per fortnight for a single person or $1,096.70 with the included Maximum Pension Supplement and Energy Supplement. You can negotiate with your provider on the costs of the services and care you receive. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $6,543.66 per annum. If you have an income of more than $62,332.40 per year, you will pay an income tested care fee on a sliding scale up to a total of $13,087.39 per annum. However, no one will pay more than $78,524.69 in an income tested care fee over their lifetime (September 2023 rates). You will only pay an income tested care fee if you can afford to do so. Your income assessment will determine if you can afford to contribute towards the cost of your care.
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Home Care Packages
Your assets, including the family home, are excluded from the means testing arrangements for home care.
Exit fees
HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the Government. Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.
Quality and complaints
The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia.
Len is Lord of his front yard You too can remain the ruler of your realm with our home care services. Len never wants to leave his beloved garden, so when he struggled with the upkeep, he delegated some duties to the team at Brightwater. If you need help at home, stay in command with our home care services, whether it’s nursing, physio, or help around the house.
1300 223 968 brightwatergroup.com/home-care www.A g e d C a re Gu ide. c o m . a u
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SWITCH TO BETTER QUALITY HOME CARE
CHOOSE RIGHT AT HOME
Right at Home are leaders in quality home care and support, delivering services that allow our clients to remain safe and independent in their own home. Your local Right at Home office in Western Australia is ready to look after your family when you can’t. • 24/7 On Call & 24/7 Care Service • Supervised, Individual Care Plan • Approved Home Care Package Provider Levels 1-4 • No Home Care Package Management Fees • Complex Nursing Care
• Disability & NDIS Support • Flexible, Reliable, Certified Carers • Post-Operative Care • Hospital In The Home
Let’s start talking about living™
• Personal & Companion Care • Domestic, Shopping, Transport
The Right Care, Right at Home™
PERTH SOUTH EASTERN SUBURBS | P 08 6556 7008 | care.pses@rightathome.com.au PERTH MIDLAND | P 08 6146 0085 | care.pmid@rightathome.com.au PERTH NORTHERN SUBURBS | P 08 6202 8033 | care.pns@rightathome.com.au PERTH WEST COAST | P 08 6400 5888 | care.pwc@rightathome.com.au
www.rightathome.com.au
KALGOORLIE WHEATBELT | P 08 9035 0417 | care.kli@rightathome.com.au
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It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you.
Your rights
No matter who you are, where you live, or the types of care you need, you have rights related to your home care that should be respected by providers. You have a right to: e treated and accepted as an individual, and to have your individual b preferences respected be treated with dignity, with your privacy respected receive care that is respectful of you, and your family and home r eceive care without being obliged to feel grateful to those providing the care f ull and effective use of all human, legal and consumer rights, including the right to freedom of speech regarding your care have access to advocates and other avenues of redress
www.A g e d C a re Gu ide. c o m . a u
Home Care Packages
If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .
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e treated without exploitation, abuse, discrimination, harassment b or neglect. Under the Consumer Directed Care principles you also have the right to: set your own goals for your supports etermine the ongoing level of involvement and control you have d over your home care make decisions in relation to your care maintain your independence as much as possible c hoose the care and services that best meet your goals and assessed needs, within the limits of the resources available ave choice and flexibility in the way the care and services are h provided in your home participate in making decisions that affect you ave your representative - family member or close friend h participate in decisions relating to your care if you request it or need support to make decisions These rights mean you can live the life you want to live for as long as possible. If you think your rights are not being respected you should talk to your provider about your concerns. If this does not solve the issue you can contact the Aged Care Quality and Safety Commission.
Caring With Understanding, Kindness And Respect When life becomes a little difficult you aren’t alone, we’re here to help and there are so many ways we can do this. Our friendly team can help you design a care plan around your needs and whatever is most important to you. Then they help you select your own team, so you can always look forward to welcoming your support person into your home at a time that is best for you. Just some of the ways we could support you ❖ Companionship & Outings ❖ Transport ❖ Shopping ❖ Housework & Gardening ❖ Home Maintenance ❖ Minor Home Modifications
❖ Meal Preparation ❖ Dietary Supplements ❖ Medication Assistance ❖ Personal Care ❖ Allied Health Services ❖ Home Nursing
We have been taking care of people in the Perth community for 25 years and we would take very ofown you support too. Yougood selectcare your teamhelp so you To find out how we could youcan look forward to welcoming please contact our friendly team at your info@cpegroup.biz or call them us oninto 1300 665home 082 at a time that is best for you. www.cpegroup.biz Government approved provider of Home Care Services for ❖ My Aged Care ❖ DVA ❖ NDIS ❖ Private Care ❖
CPE-2024-half.indd 1
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Rather than a Government funded service, you may choose a private home care provider and pay for services out of your own pocket. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy. Private home care organisations provide a wide variety of services including Registered Nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking, and outings. They may also provide other types of staff, such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists, and occupational therapists. There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period, you are not required to pay for shifts you do not require. While private home care may seem expensive, you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies.
Get more out of your Home Care Package with HomeMade • Low flat fee • No hidden fees • Complete control Are you a Home Care Package recipient? Start your journey into self-management with HomeMade. We will design a support plan that suits you with support workers you choose. To find out more, scan this QR code or visit: homemadesupport.com.au Alternatively, you can call one of our friendly team on: 1300 655 688.
www.A g e d C a re Gu ide. c o m . a u
Private home care
Private home care
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Veterans’ support
Veterans’ support
If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including: domestic assistance personal care safety related home and garden maintenance respite care Services can be delivered in your own home or a residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer.
93% of our team would recommend Melville Cares to potential clients and team members.
We at Melville Cares believe older peoples' lives should be as fulfilling as at any other stage of life. Ph 08 9319 0900
We are proud to be in Melville for Melville
We offer a full range of supports and services that enable you to live well at home. From the odd transport trip to daily support for complex care needs, we have you covered.
www.melvillecares.org.au
info@melvillecares.org.au
'I couldn't go past Melville Cares for compliments. Their care is beyond words.' - Kathleen & Theresa
Over 90% of our clients would recommend us to their friends and family.
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Nursing services may include: wound care hygiene assistance To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. There is a fee you will need to pay towards the VHC program. It is cost per service, currently at a $5 per hour co-payment, however, there is a limit to how much you will pay. For instance, the maximum co‑payment for domestic assistance is $5 per week, whereas personal care is limited to $10 per week. If you can’t afford the co-payments, you can apply to have these fees waived. Contact the Veterans’ Home Care Assessment Agency on 1300 550 450 to find out what support services are available to you and how you can access them.
We are a specialist aged care provider implementing action plans that create an inclusive environment for older people from CALD backgrounds. We ensure that all older people, regardless of their cultural, linguistic or faith backgrounds, have access to a high‑quality aged care services that embraces their diverse characteristics and life experiences. We deliver Commonwealth Home Support Program and Home Care packages in Perth metropolitan areas.
Contact us 08 9444 8283 wellness@mscwa.com.au www.mscwa.com.au www.A g e d C a re Gu ide. c o m . a u
Veterans’ support
medication management
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A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Carer Gateway. Accommodation and services include: day care centres that provide respite for a half or full day; i n home respite services, including overnight, home and personal care services;
Respite at home
activity programs; a break away from home with a support worker; r espite for carers of people with dementia and challenging behaviours; r espite in an aged care home or overnight in a community setting; and respite for employed carers and for carers seeking to return to work. Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.
Centre Based Respite Care
Centre Based Respite Care (CBRC) can provide respite services to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs. Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life.
Cost
There is no charge for assistance provided at Carer Gateway, however, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay. For respite in an aged care home you will be charged the daily fee amount but do not have to pay the accommodation fee. For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider.
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Live your life the way you want to live.
Stay at home with
th i w e m o h t a y a St In-Home Aged
lists
Care Specia
Staying at home is easy with WA’s most trusted partner in Home Care. Comfort Keepers specialise in in-homecare for seniors providing a range of support services that are designed to help you live the life you want to live in the comfort of your own home.
range of Government funded packages that make in-home care and support affordable for everybody.
We take care of you in every way. Personal care, meal prep, laundry, light housekeeping, grocery shopping, transportation. The list is endless. And to make things even easier we have a
One of our Comfort Keepers team members will give you all the help and advice you and your family need to ensure you stay safe and comfortable at home.
If you want to stay at home and need a little help to do the things you want to do call us today.
North of the River
South of the River
Phone : (08) 9492 8920 Email : info@comfortkeepers.com.au Web : www.comfortkeepers.com.au
Phone : (08) 9315 2200 Email : adminsouth@comfortkeepers.com.au Web : www.comfortkeepers.com.au
In-Home Aged Care Specialists
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Regaining your independence
Transition care
To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time-limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average period of support.
Services
Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include: counselling and social work
physiotherapy
dietetics
podiatry
occupational therapy
Personal care services may include:
help with showering and dressing
speech therapy
assistance with eating and eating aids managing incontinence
Fees
transport to appointments elp with mobility h and communication
You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need to pay. For transition care received in your own home, the maximum amount is currently $12.53 per day (September 2023 rates). For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $60.86 per day, (September 2023 rates). Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables from page 117.
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Flexible restorative care To help regain your independence if you have not been admitted to hospital, the Government has introduced a flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired.
Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable. You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs. Services can be delivered at your home, in a nursing home or a combination of both. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. The daily fee is currently $12.53 for STRC received in a community setting or $60.86 if accessed in residential care or a hospital. The STRC program is not linked to any other Government funded home support and you will be able to access the program even if you’re already receiving support through the CHSP. You will not be eligible to receive the STRC program if you are currently: Receiving a Government funded Home Care package Have received transition care in the last six months Live in residential aged care You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about assessments on page 90 or call My Aged Care on 1800 200 422 for more information about STRC.
www.A g e d C a re Gu ide. c o m . a u
Flexible restorative care
The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks.
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Wellness centres
Wellness centres Wellness centres offer a range of programs and services that focus on mobility, exercise, rehabilitation and relaxation. A well-equipped wellbeing centre also provides the opportunity to address areas of concern, enhance your mobility and reduce your pain levels and risk of falls or injury. You can access a wide range of physical and emotionally rewarding activities with the guidance of allied health specialists in these centres, also known as ‘Day Therapy Centres’, ‘Health & Lifestyle Centres’ or ‘Allied Health Hubs’. Most centres offer a range of stimulating and fun activities, one-onone or in group settings, to help improve your memory, wellbeing and independence. Some allied health and wellbeing services you may be able to access include: Occupational therapy Diversional therapy Massage therapy to reduce pain and maintain overall wellbeing Physiotherapists or exercise physiologists Podiatry Hydrotherapy Dementia and cognitive support programs Personal training Exercise classes for all levels, including chair-based and dance classes Nutrition information Mat and equipment-based Pilates classes pecialised group classes for specific conditions, such as S Parkinson’s disease, multiple sclerosis, diabetes, cardiac and pulmonary rehabilitation. These Wellness or Day Therapy Centres are sometimes combined with different Centre Based Care services focused more on social inclusion and community connection. The programs and services offered through this Centre Based Care all about encouraging positive ageing and wellbeing, and work to provide you with emotional, mental and physical stimulation. w w w.A gedCareGuide. c o m.au
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Astley Care is a community not–for–profit organisation providing quality support that meets the requirements of older people and their carers to live a life enriched with fulfilment!
• We provide support from local people with a personal touch.
• Providing you with direct contact details for your dedicated Care Coordinator.
• Support at home for all your social, emotional, and physical support needs.
• Helping you with the choice to stay
independent in your home and community.
• Offering an array of support services in
the City of Gosnells, Armadale, Canning, and surrounds.
Contact us via phone, email, or in-person to learn how different we are!
OUR SERVICES INCLUDE: • domestic assistance • social support • home maintenance • respite care • private care
• shopping assistance • personal care • transport • day programs • all levels of support at home
Supporting your choice, dignity and independence in everything we do!
YOUR LOCAL PROVIDER OF QUALITY SUPPORT AT HOME 23 Astley Street, Gosnells WA Telephone: 6500 8200 www.astleycare.com.au
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Some programs may be tailored to specific groups such as people from a multicultural background or those living with certain chronic conditions such as dementia. You can enjoy a range of activities which may include daily exercise programs, arts, crafts, cooking, gardening, as well as education and learning services, group excursions and respite or overnight care. There are many benefits of Centre Based Care including: Improved social wellbeing through companionship and connection Maintaining mental health, nutrition and exercise ositive impacts on overall health and wellbeing, including reducing P symptoms of pain Support for carers and families
Transport services
Is a wellness centre suitable for me?
If you are over the age of 65 years, the services offered at a wellness centre may be the key to better physical health to help you stay strong and independent. A range of allied health specialists may be able to support your mental agility and keep you performing day-to-day tasks properly. You may be able to claim the associated costs of a wellness centre through the Regional Assessment Services (RAS) or Aged Care Assessment (ACAP) Programs. To receive an assessment, call My Aged Care at 1800 200 422, then ask for a referral code. Based on the outcome of your assessment and the package which you are eligible for through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP), health and wellness services may be subsidised by the Government. You can still access the services at a wellbeing or day therapy centre privately and pay for services as you go. To do so you would need an initial consult to identify which services you need and the amount you will pay to access them.
Transport services Getting to appointments, the shops or social events can be challenging if you don’t have a car, and even more challenging if you have mobility issues. There may be times when friends, family and neighbours are unable to help out. While transport can be part of Government funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.
Community organisations
In most communities there are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail elderly people over 65 years of age in many ways, including through transport services. These community volunteer transport services provide either direct transport or assist older people in accessing public transport. They can w w w.A gedCareGuide. c o m.au
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take you to appointments, out and about in your community, visit friends and family, or go to the shops. Most of these community schemes or groups are staffed by volunteer drivers. Depending on the organisation the services may be free or you may have to pay a small contribution towards the organisation. St John’s Ambulance Australia provides a community transport service and patient transport service in most States or Territories. These services can support older people who need to attend medical appointments or hospital, visit loved ones, attend events or family gatherings, or for grocery shopping.
Local Councils
Transport provided by local councils is usually offered through community buses or personal transport. Both will be managed by the council who often have a team of volunteers that work on a roster to run these services. Community buses generally operate on a weekly basis with many offering the convenience of door to door pickup and drop-off. As well as taking residents to shopping centres, many council-run community buses visit other services and activities, such as libraries, senior’s clubs and groups. Some councils offer personal transport for medical, wellbeing and other essential appointments. There is usually a nominal minimal charge for using the community bus which may vary depending on where it is going and whether you require a return journey. Contact your local council for transport information.
Public transport options
If you are an older person aged 60 and over and hold a Pensioner Concession Card or a Seniors Card, you may be eligible to receive free weekend travel, concession fares, or 50 percent discounts on trains, trams and buses. For further information about public transport for seniors in WA, visit the Public Transport Authority website on pta.wa.gov.au or call 08 9326 2000. www.A g e d C a re Gu ide. c o m . a u
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Assistive technology options
These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.
Improve access and safety at home
Creating a safe living space is critical to keep your independence and prevent injuries. You can improve the safety of your home by making some basic changes. Examples of some easy changes you can make at home include: Remove clutter around the home to reduce the risk of tripping over I nstall grab bars and hand rails to help you get down the stairs safely or step in and out of the shower or bathtub without injuring yourself epair or remove tripping hazards such as loose carpet, slippery R throw rugs or floorboards that stick up I nadequate lighting can also contribute to falls or injury so install brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit ven with grab rails, stairs can present a significant falling hazard. E Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed ersonal alarms that can detect falls, call for help in an emergency or P have a GPS tracker can be used to help you feel safe and secure
Create a safer home
If you require assistive technology on a permanent or long term basis for a health or ageing-related reason and are a permanent resident of Victoria, you may be eligible for the Victorian Aids and Equipment Program. The program provides subsidised aids and equipment or home and vehicle modifications to people so they can remain living safely and independently in their home for as long as possible. www.A g e d C a re Gu ide. c o m . a u
Assistive technology
The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair, or falls.
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This service is for people who cannot pay for any home modifications to assist with easily accessing their home or moving around safely. You are able to apply for the program if you are receiving a Home Care Package from the Government, but not if you live in a nursing home, if you receive other mobility support, can claim it on insurance, or if you are a hospital patient. For more information about the Victorian Aids and Equipment Program, call on 03 9096 8770.
Mobility aids can assist you
Assistive technology
There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active, and maintain your quality of life. Some of the equipment available include:
obility aids – Aids which can help to prevent falls include walking M sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters ersonal care – Including shower stools or chairs, shower hoses, P bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing or manage medications
ome safety – Some of the aids which can assist you around the H house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles
Assistive technology solutions
To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected, and have fun. Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this. Assistive technology can help you prepare your own meals independently, communicate and stay connected, move around your home and community, manage your personal care, use technology, participate in sport and recreational activities, and undertake daily tasks safely. With over 11,000 assistive technology products on the market, it can be difficult to know what the best solutions for your needs are. Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities. They can support your assistive technology choices through information and advice, allied health support as well as help with grants to get access to a range of technology items including emergency call systems, wheelchairs and scooters, kitchen and bathroom equipment, hoists and transfer aids, vehicle modifications, smart home technology, and much more. Through an online National Equipment Database (NED), you can search over 11,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au. For further information, visit ilcaustralia.org.au or call 1300 885 886. w w w.A gedCareGuide. c o m.au
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We're here to help you navigate ageing at home Surgical House offers you: A one-stop-shop for products and equipment including continence, nutrition, respiratory, wound care, pressure management, skin integrity, daily living aids and medical devices. Expertise in supplying complex medical products for people living with chronic health conditions. A showroom in Osborne Park, friendly telephone support and online ordering. Warm, knowledgeable and caring staff. Reliable shipping direct to your door. Leading healthcare brands and products.
We also work alongside your preferred home care providers to make sure you have everything you need.
Experience the Surgical House Customer Service Difference Surgical House is a WA family-owned business that has been supplying healthcare consumables and equipment since 1980. We understand how challenging it can be to navigate aged care, especially when you have chronic or complex health needs. Our friendly team is here to support you to find the best products so you can live comfortably and safely at home.
(08) 9381 4199 surgical@surgicalhouse.com.au 46 King Edward Road, Osborne Park, WA, 6017
Continence, Catheters & Accessories
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Surgical House is an NDIS Registered Provider. Enquiries from aged care and NDIS Providers are welcome.
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Aged care homes If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement.
Aged care homes
Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT). There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require an ACAT or Government approval.
Where do I start?
If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 90 for information about assessments.
The next step
After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.
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Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: asic accommodation related services such as beds, mattresses, b linen, bedside lockers and chairs general laundry and cleaning services
maintenance of buildings and grounds utilities such as electricity and water
t he provision of staff continuously on call to provide emergency assistance
ssistance with personal care such as bathing, going to the toilet, a eating and dressing assistance with mobility and communication
ssistance in obtaining specialised therapy services, or a health a practitioner service meals, including special diets
toiletry goods such as towels, washers, soap and toilet paper
Residential aged care the right way, your way. We’ve been providing personalised, high-quality care in metro and regional WA for more than 50 years. At Baptistcare, we take the time to get to know you and how you want to live your life. We offer tasty and nutritious meals prepared fresh on site daily, as well as specialised memory support for those living with dementia. If you’re considering residential care for you or your loved one, we’re sure you will find a place with us where you feel at home. Albany Brookton Busselton Byford
Gwelup Manjimup Margaret River Midland
To find out more, call 1300 660 640 or visit baptistcare.com.au
www.A g e d C a re Gu ide. c o m . a u
Mundaring Rockingham Salter Point York
Aged care homes
Homes and their services
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support for people with cognitive impairment like dementia social and recreational activities rehabilitation support
Additional services as appropriate to individual care needs where a fee may apply include: goods to assist with toileting and continence aids
therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy
r egistered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy
Aged care homes
For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings. Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit. There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 139 –142 for a list of culturally appropriate care homes and services g.
Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 117.
Accreditation and certification
All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .
Quality standards
The Aged Care Quality Standards measure quality in aged care and have a strong focus on helping consumers to make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. w w w.A gedCareGuide. c o m.au
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Finding the smile in every day At Regis, we’re here to keep you connected with the things that matter most to you. We understand that everyone’s situation is different. That’s why we’re proud to offer a diverse range of care options that are tailored to your needs, including residential aged care, home care, retirement living and day respite. For the past 30 years, we’ve been dedicated to helping senior Australians find joy and fulfillment in every day. Enquire today to find out how we can support you or your loved one.
regis.com.au | 1300 998 100
WA Aged Care Homes Regis Bunbury Regis Como Regis Embleton Regis Greenmount Regis Nedlands Regis North Fremantle Regis Port Coogee Regis Weston Regis Woodlands
WA Other Services Regis Day Therapy Centre Nedlands Regis Health and Wellness Centre Port Coogee
SCAN TO LEARN MORE
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The new Quality Standards include the following focus areas: Ongoing assessment and planning with consumers Personal care and clinical care
Services and supports for daily living Organisation’s service environment Feedback and complaints Human resources
Organisational governance Each of the standards looks at three key aspects: What is the outcome for the consumer
What are the expectations of the organisation
What are the organisational requirements to show that the standard has been met This partnership between the provider and consumer needs to work in order for the eight areas to succeed. All Government funded aged care homes and home care services are measured against these standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.
Aged care homes
Consumer dignity and choice
Midland Nursing Home has provided aged care services that are consumer-directed for over 45 years in a safe, encouraging and welcoming home that is surrounded by established gardens in the Swan Valley.
• Large home with 110 beds, with single and twin • Both pre-planned and short notice respite care share accommodation on offer • Secure living environment available for • Continuity of care with dedicated and qualified consumers that require a higher level of support staff and specialist services • Specialise in high care for both respite and • Nursing care 24 hours per day and a lifestyle permanent consumers, supporting complex care program 7 days a week needs, including those living with dementia • Qualified chefs providing fresh food prepared on-site for all meals
44 John Street, Midland WA 6056 www.A g e d C a re Gu ide. c o m . a u
contactus@midnurse.com.au
9274 3157
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Aged care homes
Charter of Rights
Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. The Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to: 1. Safe and high quality care and services; 2. be treated with dignity and respect;
3. have your identity, culture and diversity valued and supported; 4. live without abuse and neglect;
5. be informed about your care and services in a way you understand;
6. access all information about yourself, including information about your rights, care and services; 7. have control over and make choices about your care and personal and social life, including where the choices involve personal risk;
8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions; 9. your independence;
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Healthy Ageing
with Mercy Health
If you think getting older should be more about healthy ageing and not just about aged care, join the thousands of people who choose Mercy Health. With locations throughout Victoria, New South Wales, Queensland and Western Australia, you’ll find a place that feels like home: whether it’s in the crisp, eucalyptus-infused air of Victoria’s Dandenong Ranges or the golden sunshine of Cairns. We have a place for everyone. It’s that feeling when you walk in the door: that first warm, welcoming “Hello”; the close-knit sense of community and the feeling that you belong. Venture in to any of our homes and you’ll discover a community lifestyle that caters specifically to you. Care is tailored around your personal needs along with the support to enjoy or explore life experiences. At Mercy Health Residential Aged Care, we honour your story and encourage new chapters.
www.mercyhealth.com.au | 1300 253 314
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10. be listened to and understood; 11. have a person of your choice, including an aged care advocate, support you or speak on your behalf; 12. complain free from reprisal and to have your complaints dealt with fairly and promptly;
Applying to a home
13. personal privacy and to have your personal information protected; 14. exercise your rights without it adversely affecting the way you are treated. You or your representative will be asked to sign the Charter to acknowledge that your provider has given you information about your rights in relation to the aged care service under the Charter. As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still access care and services. Call the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au for more information.
Complaints
If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.
Applying to a home As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. w w w.A gedCareGuide. c o m.au
Continue a life well lived with Curtin Heritage Living. We are proud of the heritage and reputation we have in the local community and equally proud of the quality of services we provide to our community members. Welcome to Curtin Heritage Living.
Marine Views Cottesloe sets a new benchmark in residential aged care and specialised care. Situated in Perth’s premium coastal suburb, the contemporary home offers 128 stylish suites. Offering personalised care and a host of onsite amenities, Marine Views Cottesloe residents enjoy a sophisticated and comfortable home overlooking the iconic Cottesloe beach.
RiverSea Mosman Park is an award-winning home that provides specialised care for residents living with memory loss, including dementia. The home is recognised as a leader in the provision of family-centred care. With a home like environment that is secure, residents are free to explore the amenities and gardens of the facility, providing a sense of independence.
Pairing thoughtfully crafted architecture with beautifully curated interiors, Waterfront Cottesloe offers an unrivalled opportunity for luxury beachfront retirement living. Our architectural team have combined their inspiration and experience to produce a beautiful building that superbly fits its coastal location and delivers modern style with a range of forms and materials.
Shine is a community based not-for-profit provider of home-based aged care services designed to support people to remain independent in their home. Shine offers a range of services including domestic support, transport services and carer support. Our Cottesloe centre is the hub of our organisation hosting exercise and art classes and a variety of social activities.
For more information about any of our communities, contact us on 08 6458 7500 or welcome@curtinheritage.com.au curtinheritage.com.au
“I make everyone that I look after feel loved and respected, and give them their dignity. I want to make them smile and feel good about themselves.”
At aegis aged care, we care like family. From Alkimos in the north to Busselton in the south. health Murdoch Opens Early 2024
A location near you: Alkimos Aegis Shorehaven Bassendean Aegis Bassendean Busselton Aegis Ellenvale Canning Vale Aegis Amherst Claremont Aegis Alfred Carson Como Aegis Balmoral Ellenbrook Aegis Hermitage Ellenbrook Aegis The Pines Hamilton Hill Aegis Carrington
Aegis Health Murdoch is adjacent to Fiona Stanley Hospital, operating as part of a substantial integrated health Facility in delivering a wide range of innovative and person-centred health services:
Highgate Aegis Lincoln Park Hilton Aegis Hilton Park Innaloo Aegis Shawford
Medihotel
Kingsley Aegis Woodlake
The 80 bed Medihotel under contract to State Health will deliver contemporary medical and nurse led models of care for public patients. The Service will involve a multidisciplinary team of health professionals delivering sub-acute transitional stepup and step-down care.
Kwinana Aegis Banksia Park
Mental Health With a mix of 80 new public and private beds, this inpatient Mental Health Unit and integrated Day Therapy service will feature innovative, consumer focussed care services with lived experience peer support services.
Mandurah Aegis Greenfields Melville Aegis Melville Mindarie Aegis Anchorage Mt Claremont Aegis Montgomery Mt Lawley Aegis Sandstrom Murdoch Aegis Murdoch (Early 2024)
Aged Care
North Coogee Aegis Shoreline
Government approved residents in the quality 182 bed Aegis aged care facility will enjoy the privacy of their own room with private ensuite and balcony across 7 floors providing elevated expansive views across Perth as well as premium lifestyle amenities.
North Perth Aegis St Michael’s
GP & Urgent Care The Aegis Health Urgent Care Clinic will operate as a Centre of Excellence meeting the urgent care needs of the community and reducing demand on public hospital emergency departments.
Redcliffe Aegis Karalee Redcliffe Aegis Lakeside Redcliffe Aegis Parkview Shoalwater Aegis Shoalwater Spearwood Aegis Amberley Yokine Aegis Stirling
Integrated Services
Aegis Health is partnering with key providers of Radiology, Pathology and Pharmacy services on site in offering a comprehensive integrated health service in this unique southern health precinct at Murdoch Square.
www.aegiscare.com.au AEGI-0233
Aegis offers premium quality aged care and the very best in living environment and services. Above all, it’s our people who make the difference. Our staff are chosen for their compassion and empathy for the dear residents in their care. Welcome to aegis aged care, your new home where we care for you like family.
To start a conversation or book a private viewing, please call 6254 8211. Or email: admissions@aegiscare.com.au www.aegiscare.com.au
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It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.
Waiting for residential care
Nursing homes don’t always have bed vacancies available, it is likely that you will have to wait for a period of time for a bed to be made available.
Generally, bed places are offered to people on the wait list who have a health priority or have been waiting for a place and have risen to the top of the waiting list. You can be on as many waiting lists for facilities as you would like, but once you accept a vacancy offer, you will be removed from all other nursing home waiting lists. If you require a bed urgently, you may not have as much choice with the facility you move into. You may have to accept the first offer that is made to you, no matter if it is your first facility choice or not. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you. It is ideal to plan ahead and take the time to choose the facilities that you want to live in. This means no matter who offers you a bed first, you will be satisfied with the placement.
What happens when a vacancy occurs?
The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital, to let you know they have a spot available for you. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable. If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave. www.A g e d C a re Gu ide. c o m . a u
Waiting lists
Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home.
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From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Once your place in the aged care home has been confirmed, you will be provided with two or three important documents which will address all the information and details you need to know. This information should also include the Resident Agreement, the Accommodation Agreement, or an Extra Services Agreement if applicable. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.
Deciding on a home
Deciding on a home There are a number of things to consider when deciding which aged care home will best suit your needs. Deciding to move into a home can be a really big decision, so you want to make sure you choose a nursing home that not only suits your needs, but also feels like home. Making a list of your personal preferences and requirements can make it easier to shortlist aged care facilities. This list could include the care you require and lifestyle options. One of the best ways to gauge the environment and atmosphere of a nursing home is by visiting it. Contact the home you are considering to organise a tour of the facility, in most cases your family should be able to come with you. By visiting the facility, you will be able to assess whether the nursing home meets your needs and if it is a place you would be happy to live. Any questions you have can be answered by your tour guide from the aged care home. Additionally, you can have a talk with the site manager to understand how the aged care facility runs and have all your questions answered. The following is a brief checklist of areas you should consider before deciding to move in: Is the home clean, fresh and in good repair? re the staff warm and friendly? You want to be able to feel at ease A and comfortable in communicating with the staff. ow many staff work at the home and what is the night time ratio of H staff to residents? Is the home secure, particularly at night? Are there keypad locks on the doors or are CCTV cameras installed? oes the home have the provision for you to age in place and D remain as your care needs increase? Do they offer single rooms with ensuite? I f you are looking to move into a home with your spouse, is this provision available? Are clothes laundered on or off site? w w w.A gedCareGuide. c o m.au
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oes the room have access to a private phone line, internet D connection or NBN, or pay TV? re the floor coverings clean and fresh, or is there an odour A throughout the home? I s the room temperature comfortable for you, and are you able to control your own room temperature? hat personal items and furnishings can you bring into the home, W and what provisions are there for storage of personal items? I nspect the kitchen if possible, and find out if meals are cooked on site or are delivered. Are the meals flexible and will they meet your special requirements? re there spaces for you to meet with family and friends and to A celebrate special events? I f you like pets, find out if the home is pet friendly and whether they have pets at the home or a visiting pet program. Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Any additional services or amenities that are provided by aged care homes can really enhance your experience living in a facility. Beneficial services and amenities could include: Outdoor areas or gardens, if relevant, check whether they are secure A hairdressing salon or day spa An on site café A chapel or provision for church services Gymnasium Allied health services It is important to have all your queries answered, as it can really help you gauge whether a facility is the right fit for you. www.A g e d C a re Gu ide. c o m . a u
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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.
Moving into a home
The care plan will be an overview of your care needs, wishes, and outcomes you want to achieve while living in the facility. Family members and carers are welcome to assist in identifying social and care needs.
What can you bring with you?
Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains, and floor coverings, so it may be helpful to directly ask the home what you can bring with you. Below you’ll find an overview of some of the main things to consider when moving in.
Personal items
Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music, or other treasured items.
Clothing
It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.
Continence aids
Residents with higher level care needs, who require products for the management of continence, will have these provided by the aged care home. Other residents may be required to purchase these items.
Radios, TVs, computers, digital clocks
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Furniture
Moving into a home
It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.
Medication
It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins, and elixirs, which are non‑prescription items, should be declared to the staff.
Toiletries
The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.
Mobility and wheelchairs
Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.
Making the transition
Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move.
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If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care. This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse. Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones.
Who should you tell about your move?
It is recommended that you tell your family, carer, friends, neighbours, community centre or Council, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home. If you need to change doctors, you can ask to have your medical history sent to your new doctor. It is also a good idea to keep track of any health professionals you see and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.
Looking for the right level of care?
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Whether you want support to remain in your home, are looking for the community that a retirement village offers or need the security of round the clock care that a residential aged care facility provides — Southern Cross Care (WA) has been providing excellent health, wellness and accommodation services to WA’s seniors and vulnerable for over 50 years. Our services: • Residential Aged Care • Retirement Villages • Home Care • Respite Care • Homeless & Affordable Housing • Mental Health & Disability Housing • Community Mental Health BOOK IN Services FOR A TOUR TODAY To learn more: visit www.scrosswa.org.au or call our team on 1300 669 189
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Daily living in a nursing home Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home. If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a little bit for you to settle into your new life.
It’s your home
There may be some ‘common’ areas that are shared with other residents, such as the dining room and lounge room, but your room is your own.
Daily living
Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring.
Social aspects and routines
The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner, or remain in your room to enjoy your own company.
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Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.
Multiple activities
Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. Whether it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.
Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples. This means couples can continue living together even if they have different care and support needs. While most homes do not allow residents to have their personal pets, many homes now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.
Family and friends
Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please. Visit friends, enjoy family celebrations, go shopping and even go on holiday. Many nursing homes also have special areas available for private functions. This means you can still hold special events for family and friends in your nursing home.
Going on a holiday
When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule cannot be extended. www.A g e d C a re Gu ide. c o m . a u
Daily living
Partners and pets
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WHAT YOU NEED TO KNOW
Preparation There are a few things to organise before being ready for aged care services. Make a list of what support you’re currently getting, what you feel you need help with and key areas that are important to you in a provider that best align with your wishes and interests.
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If you’re wanting to access Government funded supports, the first step in starting your aged care journey is to register with My Aged Care. This can be done online or via a phone call to the My Aged Care contact centre on 1800 200 422. An operator will ask you a number of questions about your personal circumstances and care needs and set up a central client record. Examples of the questions you may be asked are:
Are you getting support from a carer or family member? Can you prepare your own meals and do housework?
o you need assistance taking a shower or bath and do you need D help getting dressed? Are there any health concerns or did you have a recent fall? Do you feel lonely or isolated?
Are there any safety risks in the home? The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person. Following this conversation you will be contacted by someone from either the Regional Assessment Service (RAS) or a local Aged Care Assessment Team (ACAT) for an assessment to determine your abilities and what level of care you require. Here is a list of documents and information you should prepare for the assessment:
edicare card and a form of identification, for instance, Department M of Veterans’ Affairs (DVA) card, driver’s license, passport, or healthcare card Notes or referrals from your doctor I nformation about previous home or aged care services you have received etails about support you receive from family, friends, or D the community repared questions and information about aged care that you wish P to discuss with the assessor so you have a better understanding about services
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ontact details for your doctor and any other health professionals C you see regularly Have a translator or Auslan interpreter pre-organised if you require it Ask a support person to be present for the assessment if you want Other factors in preparing ahead of starting aged care services include organising your finances and getting advice about how you can pay for any support at home or a place in an aged care facility. It’s also worth making sure you collect medical records, have details about medication handy, have an Advanced Care Directive in place and ensure your Will is up to date.
When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method. Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience. You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently. Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.
The provider
Is the provider for-profit or not-for-profit, church or charity based? o the owners/directors of the company have a health and/or D aged care background?
hen was the last time a complaint was made to the provider, what W about, and how was it dealt with?
re residents and their families encouraged to have input into services A offered and the quality of care?
The facility
oes the home look and smell fresh and clean, and is it in D good repair? Are the carpets and floor coverings clean? Is the inside temperature comfortable?
Does the home meet safety regulations?
Is there good and clear signage throughout the facility? Are there secure and interesting outdoor areas?
re there spaces and activities to support people living with special A needs, such as dementia?
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Do the residents appear clean and neat?
Can you stay in the facility if your needs change?
The staff
Are the staff friendly and welcoming?
Does the staff provide clear answers to your questions?
What is the mood of interaction between staff and residents?
o staff look like they take their time with residents to give them D personal attention?
hat is the ratio of nurses/care workers to residents on weekdays, W weekends, and at night-time?
The room
Aged care checklist
Is it a single or shared room?
I s the room you’re shown the actual room you’ll be moving into or is it for display only? Does the room have an ensuite or are the bathrooms shared? Are there provisions for married couples? How is the room allocation determined?
I s there access to a private phone line, internet connection, or pay TV? How is the heating/cooling controlled?
What personal effects and furnishings can you bring to the home? Are there provisions for safe storage of personal items?
Are there easily accessible alarm buttons in the room and how many?
re staff respecting resident’s privacy – do they knock before entering A a resident’s room?
Day to day living
Are there areas for families and friends to meet and celebrate special events? Can family and friends take part in activities? Are meals cooked on site or delivered?
Are menus flexible and able to meet special requirements?
What types of individual and group activities are offered and how often? Are there activities that include cultural and spiritual preferences?
Are there any activities organised together with the local community? What special events are celebrated?
Does the facility have pets on site or offer a pet visitation program?
Health and personal care
Is there a GP on site or can you continue to see a Physician of your choice? How do staff administer and monitor resident’s medicine intake? How are medical emergencies handled?
hat other services, such as speech therapy and occupational therapy, W are available on site? Is there a dietitian or nutritionist part of the care team?
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Does the facility have a wellness program?
How does the facility deal with end-of-life/palliative care? Are any provisions, such as continence pads, rationed?
Financial
What are my payment options?
What is the breakdown of the payable fees?
Can you negotiate on the fees and how they are paid?
Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 84 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests are combined, to ensure a consistent fees policy. This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The cost of care is divided into three parts – daily care fees, accommodation payments and a means tested care fee.
Daily care fee
As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy, and certain medical and pharmaceutical services. The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person. This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is generally adjusted each March and September at the same time as the Age Pension. As of September 2023, the maximum Basic Daily Fee is $60.86 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents in aged care.
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If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee. If you were a permanent resident in an aged care home, prior to 20 March 2008, you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.
Accommodation payments
Costs for residential care
Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $58,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $58,500 in assets after your payment (Rates as at September 2023).
Means tested care fee
The means tested care fee is an extra contribution on top of the other residential aged care payments, and the amount can differ from person to person. The means tested care fee will incorporate you financial assets and your income, and then determine how much you will be contributing to the cost of your personal and clinical care services. This contribution amount can fluctuate depending on if your income or assets change. There are annual and lifetime caps on the means tested care fee. There an annual cap of $32,718.57 that will apply to your means tested contribution to your care costs, together with a lifetime cap of $78,524.60 (September 2023 rates). Depending on your personal financial situation, you may not have to pay this contribution towards the cost of your care.
How much will I pay?
If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension for a single person, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. Any income tested contributions you may have made as a recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $197,735.20 (September 2023 prices). It is only counted in determining your ability to pay for your accommodation. w w w.A gedCareGuide. c o m.au
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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.
This is a single payment made to the care home and works similar to an interest-free loan. The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.
Payment Option 2: Daily Accommodation Payment (DAP)
In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of 1 October 2023, it is 8.15 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.
Payment Option 3: Combination payment of RAD and DAP
If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 8.15% / 365 = $44.65 per day (MPIR from 1 October 2023). Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator . For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor.
Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.
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Financial advice
Managing the complications of aged care Many older Australians take up an aged care bed within one month of being assessed for residential aged care. This is often triggered by an unexpected event, such as a fall, or a decline in health. The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply. Reoccurring questions such as ‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or should it be sold?’ and ‘what will happen to your Age Pension?’ can require urgent answers during what is often the busiest time of your life. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility, and filling in Centrelink forms, and things can quickly become overwhelming. Just getting a basic understanding of what forms you need to complete, when to complete them, and where to send them can be difficult.
Aged Care Financial Advice Specialists Aged care choices are complex and the decisions to be made can seem overwhelming. Making the wrong decisions can come at a high price, both emotionally and financially. Our aged care advisors specialise in identifying your unique needs and the financial issues that you and your loved ones face in relation to entering an aged care facility. Working with you we will identify what your choices are and their financial impact. We can then assist you to structure your financial affairs so that you can enter aged care knowing how to manage or even reduce your costs, maximise your Centrelink benefits and ensure that you can afford the care that is right for you. We empower you to make the right decision for your aged care needs with peace of mind. Phone: 9340 9200 and 9381 6622
Web: www.wpfp.com.au and www.destfp.com.au
Email: aldis@wpfp.com.au | geoff@wpfp.com.au | craig@destfp.com.au Our offices are located in Osborne Park and Perth.
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WA Aged Care Financial Solutions continues to deliver... Support and understanding from experts in Aged Care financial matters
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By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.
Things you ‘should not’ do
Financial advice
ecide to sell the home before understanding the Age Pension and D aged care fee impact. hoose how you will pay the aged care fees before understanding all C of your options. ake untested or inaccurate assumptions about your ability to meet M the aged care costs. llow or enable the dominant family member to influence A the decisions. I ncorrectly assume that all decisions must be made before you can get the care needed.
Instead seek help from a Certified Financial Planner who is experienced in aged care.
How an expert can help
The best financial strategies and options will depend on your specific circumstances, objectives, and situation. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients, including: Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications Maximising Government pensions Minimising nursing home fees Negotiating with aged care facilities
Important questions to ask
Some important questions you should ask before engaging the services of a financial advisor include: o they specialise or have experience with D aged care? hat licenses, credentials or other W certifications do they have?
ill they provide their advice in ‘plain W English’ and in writing?
ill they deal with the Department of W Veterans’ Affairs or Centrelink? How much do they charge?
I s the service a once-off or an ongoing service?
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You should be open with your financial advisor about your financial situation and what assets are available, so your advisor can provide the best advice for your situation. That is why, when choosing a financial advisor you should also consider their decisions are considerate and measured as opposed to emotional or impulsive, and actively listen.
What will it cost?
Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare. While financial advisor services do cost, the amount of money they can save you in the long run can make the advice and services worth it. Seeking help from an expert means they will be able to access all the benefits and schemes available for your situation that you may not have known about. If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies, and Government concession frameworks. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone. Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.
Estate planning
A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death. Estate planning is the process in which you decide what you want to happen with your estate, known as your assets, when you die. It is a plan which involves you considering who you want to be executor of your estate (the person in charge of your Will), who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke. Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes. Your Will is one of the most vital documents in this process.
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A properly drafted, up-to-date Will is the only way that you can be sure your assets will be dealt with as you wish when you die. If you die without a Will, or your Will is invalid, your estate will be treated as an ‘intestate’ and your assets will be distributed under the WA intestacy law to your surviving relatives after all your debts have been paid.
Enduring Power of Attorney and Guardianship
Most people know you should write a Will to make sure your assets are distributed according to your wishes when you die. But what happens if you are left unable to make decisions for yourself due to accident, illness or other circumstances?
Estate planning
While a family member can step in at this time and start assisting you with decision making, they may lack the legal authority to make some decisions. By making an Enduring Power of Attorney and an Enduring Power of Guardianship, you can nominate a trusted family member or friend, or an organisation in the case of an Enduring Power of Attorney, to step in and make decisions on your behalf. Once you have decided on who to appoint as an Enduring Power of Attorney and/or Enduring Power of Guardianship, the people or organisations you have nominated should be made aware of the document. It is also worth letting other people that are close to you know so they know who will be looking after those affairs when the need arises. In WA, an Enduring Power of Attorney is limited to making decisions about your finances and property only. An Attorney in WA cannot make personal, lifestyle and treatment decisions. To appoint someone to make personal, lifestyle and treatment decisions in WA, you need to make an Enduring Power of Guardianship (EPG). An Enduring Guardian can make decisions around where you live, what services you engage, and provide consent for health care services and treatment. Similarly, an Enduring Guardian cannot make any financial or property decisions on your behalf. The best time to create any official documentation is while you are healthy and still capable of managing your own affairs. You must have full legal capacity to make an Enduring Power of Attorney, Enduring Power of Guardianship or Advance Health Directive document, which means you understand what the document is and what it does. The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning. For more information, contact the Office of the Public Advocate on 1300 858 455 or visit publicadvocate.wa.gov.au, or contact the Public Trustee on 1300 746 116 or publictrustee.wa.gov.au .
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WHAT YOU NEED TO KNOW
Getting assessed
The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with. The assessment will be done by a social worker, nurse, doctor or other health professional and can take an hour or so.
Getting assessed
If the My Aged Care contact centre believes that you are eligible for basic home support you will be assessed by a professional from the Regional Assessment Service (RAS). If you require higher care support, a member of an Aged Care Assessment Team (ACAT) will visit you at home to assess you for a higher level of support at home to meet your needs or a place in a residential care home.
What should you prepare?
Some of the documents and information you should collect before your assessment include: edicare card and a form of identification, for instance, Department of M Veterans’ Affairs (DVA) card, driver’s licence, passport, or healthcare card Notes or referrals from your doctor I nformation about previous home, community or aged care services you have received Details about support you receive from family, friends, or the community repared questions and information about aged care that you wish to P discuss with the assessor so you have a better understanding about services ontact details for your doctor and any other health professionals you C see regularly Have a translator or Auslan interpreter arranged if you require one Ask a support person to be present for the assessment if you want one During a face-to-face assessment, an ACAT assessor will visit you in your home to get to know you and your circumstances and determine the types of support you need. The assessor will ask you a number of questions about any supports you receive, your current lifestyle, any health concerns or chronic illnesses, how you deal with tasks at home, if you struggling with any cognitive issues or memory loss, whether you are struggling at home or have concerns about personal safety, and any activities you engage in with family or in the community.
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Medical history Living arrangements Your support network Current services and supports you are receiving Cognitive and behavioural functions How you deal with daily tasks around the home Any health and lifestyle concerns you have Be open and transparent about your wishes and what you believe will be of assistance around the home. They might also ask your permission to talk with your doctor or specialist about the impact of any health conditions on your day-to-day life. The assessment is also an opportunity for you to ask questions. If you don’t understand something, make sure you clarify with your assessor. You shouldn’t be leaving your assessment confused or stressed. Some if the questions you may want to ask are: hat are my rights and responsibilities during this W assessment process? What services are available in my area?
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Topics that might be covered, or that you may want to bring up, during your assessment include:
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Are there support options available for my carer? What financial assistance am I eligible to receive? Are there culturally appropriate services in the area? Who can I contact if I have any questions after the assessment? If you don’t want to receive Government funded home care or go into Government funded aged care, then that is perfectly fine. There are private providers that don’t require any assessment to receive care or enter their facilities. However, you cannot receive Government funding to pay for your stay in a private nursing home.
Assessments explained
How long does it take?
The ACAT assessment will take around an hour and at the end of the meeting the assessor will discuss the results of the assessment with you. They will review the information you have provided to determine what support option best suits you. You will receive a letter within two weeks of your assessment to let you know if you have been found eligible for aged care services. This letter will also detail the types of services you will be able to access and any further information about how to access these supports. If your situation is urgent, it may only take a couple of days before you get confirmation of approval for aged care. You’ll be given a referral code linked to the type of service you are eligible to access. The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you. When you’re ready to start looking for providers to deliver the support services you have been found eligible for, you can use our online directory at AgedCareGuide.com.au for a comprehensive overview of the care options and care providers available near you. Being approved for funded supports doesn’t always mean you will be able to access services straight away. You may need to wait until a suitable package or place in an aged care home comes available, and wait times can range from a few weeks to a number of months.
What if I’m unhappy with my assessment results?
You have the final decision to accept or reject an ACAT/S recommendation. If you are unhappy with the recommendations, first talk with the person in charge of the ACAT/S; most concerns can be resolved this way. If you cannot come to an agreement, you can appeal the decision and have the assessment reviewed. To have the decision reviewed you must write to the Secretary of the Australian Department of Health within 28 days of your assessment letter arriving. The request should be answered within 90 days with a decision. If you do not agree with the Secretary’s review, you can escalate the matter further by contacting the Administrative Appeals Tribunal. While asking for a review by the Secretary is free, the Administrative Appeals Tribunal does incur a charge. w w w.A gedCareGuide. c o m.au
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Finding providers Once you have been assessed and approved for Government funded aged care, either for services in your own home or a place in an aged care home, you can start the process of finding a provider that suits your needs.
Finding providers
Your letter from My Aged Care confirming you are ready to start accessing services will include a referral code linked to the type of service you are eligible to access. If you need the support of multiple services, you will be given multiple referral codes, one for each service. The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you. Choosing which provider to trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush. You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? If accessing home care, do you want the same support worker to assist you each time and do you want to receive support on specific days or are you more flexible with time? It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences. It’s useful to create a shortlist of providers in your local area, which may help narrow down your search. When considering a potential provider take your time to do some research: ook at the provider’s website, social media pages and L online reviews heck out their credentials such as quality certifications and C industry awards o they have any past or present sanctions or notices of D non-compliance? ou can ask them directly or check the Government’s Y non-compliance finder tool at myagedcare.gov.au/ non-compliance-checker ou can use this Guide or the AgedCareGuide.com.au directory Y online to search for service providers in your area that meet your requirements. w w w.A gedCareGuide. c o m.au
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If you aren’t comfortable finding or choosing a provider by yourself, then there are experts who can help you find a nursing home that suits your needs and preferences. A placement consultant has knowledge of local aged care facilities and can make the process of entering aged care smoother. Find a placement consultant on AgedCareGuide.com.au or call 1300 903 627 to access placement services. Once you have chosen a provider, you will need to contact them to start the home care services you need or to be placed on their waiting list for a bed vacancy. During this conversation it is also essential to discuss fees and services with your new provider, so you know how much the support or aged care bed is going to cost.
When looking into home care services, here are some things to investigate and ask the provider you are considering: Do they service your area? Is the company Australian owned? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance? Does the company comply with Australian Tax Law, for example does it charge GST appropriately? o they provide documents about financial arrangements before D service begins? o they have a Service Agreement? It is important so that there’s no D misunderstanding about the service and cost to be provided. Are they flexible? After all, it is all about you. What are their recruitment processes? I s there a criminal background check performed prior to employment with an agency? oes the company provide worker’s compensation for employees? D This is important so that you are not responsible for any injuries that occur on the job. ow do they determine appropriate staff for your needs? If a company H asks where you live then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority. I s it possible to interview potential carers and make a selection after those interviews? Do you get to decide what times and days suit your needs? What is the minimum shift length? o they have male/female workers and can they cater for specific D cultural backgrounds? ho will be working in the home? Will there be regular staff providing W continuity of care or do they change shifts around? www.A g e d C a re Gu ide. c o m . a u
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I s there a professional staff member, such as a Registered Nurse, who liaises with you to create a plan that meets your needs? Who is the organisation’s main contact for you? Do you meet a Manager / Owner and then never hear from them again? hat additional support is offered within the cost of your care? For W example, are they available 24-hours a day, seven days a week.
Placement consultants
You’ll find a list of In Home Care service providers from page 105 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.
A placement consultant makes your job easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker. This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up-to-date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home. These professionals can also assist you in finding a bed placement more promptly because of their connections with aged care providers and services.
How a placement consultant can help
Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or a couple?
I s there a physical condition that is deteriorating, are mental faculties and awareness impaired? Is there acceptance or understanding of this part of the journey?
hat are the family dynamics around the placement decision and W the impact on everyone involved? w w w.A gedCareGuide. c o m.au
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Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.
Negotiate and advocate for you
The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care. Be sure about your expectations of service and what the placement consultant is able to provide, including: ace to face family meetings to discuss your situation and a respect F for the emotions of all the family members involved
Placement consultants
Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements.
Support and recommendations that cater for the specific requirements of your family and loved one
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Finding the appropriate care for your family needs in an ever changing and complex market requires specialist skills. Let Empathy Care, a wholly independent care consultancy, assist you in determining and engaging the optimum provider to meet your complex needs.
Empathy Care provides you with the solution to your care needs from the comfort and convenience of your own home.
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ounsel that prioritises family sensitivities, needs and special C requests, before asking how much money is available and getting the status of the financial situation ractical assistance with urgent placement situations – which they P often are – where reducing the typical waiting times, or arranging respite care, is a necessity.
Choosing a placement consultant
Within Western Australia, there is a range of well qualified placement consultants who can help you in your search for aged care options.
An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will rely on them understanding what you want and organising the appropriate care services to meet those needs.
Resolving family disputes
Placing a family member into care can be life changing. There are many factors – physical, social, psychological and financial – that may arise which families sometimes find too difficult to cope with by themselves. Every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts. There are specialist health professionals who offer independent, non‑judgmental services, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.
Feelings of guilt
The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time. www.A g e d C a re Gu ide. c o m . a u
Placement consultants
When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility.
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You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence. At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required. Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care. Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor. You can find placement consultants in the products and services directory on page 145 or search on AgedCareGuide.com.au
Case management
The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community. Case management may be short or long term, or episodic. It plans for both current situations and your long term needs. Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals. Health based case managers are usually a nurse, social worker or allied health professional.
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Placement consultants
Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing.
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If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager. Private case management services are supplied by experienced, tertiaryqualified case managers, to provide support services and coordination across a wide range of community and supportive health services. Waiting periods for private case management are generally reduced compared to some Government subsidised services. The duration of private case management is flexible, and may be shortterm or ongoing, depending on your needs.
How much does it cost?
The service of a private case management is not Government-subsidised in any way, so you will be charged for all services. Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them.
A t S i m p at i c a we und e r
The team at Simpatica has assisted many loved one into quality care facilities understanding the needs of each individual that this is often a difficult time, for not onl care but also their families both emotiona and how important it is to genuinely make loved ones’ needs.
The team at Simpatica has assisted many families ransitioning a loved one into quality care facilities by listening to, and understanding needs Thethe team atofSimpatica has assisted many families transitioning a each individual client.
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loved one into quality care facilities by listening to, and We understand that this is oftenunderstanding a difficult time,the needs of each individual client. We understand for not only the person in need of care but also their that this is often a difficult time, forFornot only the person in need of with care, families, both emotionally and psychologically, and Lettie Ennis assistance Rita Gaeverything tenby call Simpatica today but alsowww.simpatica.net.au their families emotionally and psychologically, Agedboth Care Specialist DIRECTOR how important it is to genuinelycare make a connection inf 0404 069 434 Aged Care Specialist a connection with your 0403 297 869 with your loved ones’ needs. and how important it is to genuinely make 0403 297 869 loved ones’ needs.
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For assistance with everything care, call Simpatica today
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Generally, an invoice for all care services purchased on your behalf will be provided to you each month. Many case managers offer no lock in contracts, meaning care can be arranged for one, several or many ongoing visits, and you only pay for what you use.
Care planning
The aim of care planning is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment. The case manager implements the care plan and this may include identifying support services that other community care agencies will provide. Services may include the purchase or hire of equipment or installation of assistive aids, such as bathroom rails, and negotiating with support agencies for delivery of services. The case manager also monitors each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.
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Council (LGA) Reference Index
The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).
Council District Albany Armadale Ashburton Augusta-Margaret River Bassendean Bayswater Belmont Beverley Boddington Boyup Brook Bridgetown-Greenbushes Brookton Broome Broomehill-Tambellup Bruce Rock Bunbury Busselton Cambridge Canning Capel Carnamah Carnarvon Chapman Valley Chittering Claremont Cockburn Collie Coolgardie Coorow Corrigin Cottesloe Cranbrook Cuballing Cue Cunderdin Dalwallinu Dandaragan Dardanup Denmark Derby-West Kimberley Donnybrook-Balingup Dowerin Dumbleyung Dundas East Fremantle East Pilbara
Page Reference Residential Home Care
132 119
114-116 110-114 114-116 132 114-116 119 110-114 119 110-114 119, 121 110-114 132 114-116 114-116 132 114-116 133 114-116 133 114-116 133 114-116 114-116 133 114-116 133 114-116 133 114-116 121 110-114 121 - 122 110-114 114-116 114-116 133 114-116 114-116 114-116 122 110-114 122 110-114 133 114-116 114-116 114-116 134 114-116 123 110-114 114-116 114-116 114-116 114-116 134 114-116 114-116 134 114-116 134 114-116 134 114-116 134 114-116 114-116 134 114-116 134 114-116 123 110-114 114-116
Council District Esperance Exmouth Fremantle Geraldton (Greater) Gingin Gnowangerup Goomalling Gosnells Halls Creek Harvey Irwin Jerramungup Joondalup Kalamunda Kalgoorlie-Boulder Karratha Katanning Kellerberrin Kent Kojonup Kondinin Koorda Kulin Kwinana Lake Grace Laverton Leonora Mandurah Manjimup Meekatharra Melville Menzies Merredin Mingenew Moora Morawa Mosman Park Mount Magnet Mount Marshall Mukinbudin Mundaring Murchison Murray Nannup Narembeen Narrogin
Page Reference Residential Home Care
134 134 123 134-135
114-116 114-116 110-114 114-116 114-116 135 114-116 135 114-116 123-124 110-114 135 114-116 135 114-116 135 114-116 114-116 124-125 110-114 125 110-114 135 114-116 135 114-116 135 114-116 136 114-116 114-116 136 114-116 136 114-116 114-116 114-116 125 110-114 136 114-116 136 114-116 114-116 136 114-116 136 114-116 136 114-116 125-126 110-114 114-116 137 114-116 114-116 137 114-116 137 114-116 126 110-114 114-116 114-116 114-116 126 110-114 114-116 137 114-116 137 114-116 137 114-116 137 114-116
Council District Nedlands Ngaanyatjarraku Northam Northampton Nungarin Peppermint Grove Perenjori Perth Pingelly Plantagenet Port Hedland Quairading Ravensthorpe Rockingham Sandstone Serpentine-Jarrahdale Shark Bay South Perth Stirling Subiaco Swan Tammin Three Springs Toodyay Trayning Upper Gascoyne Victoria Park Victoria Plains Vincent Wagin Wandering Wanneroo Waroona West Arthur Westonia Wickepin Williams Wiluna Wongan-Ballidu Woodanilling Wyalkatchem Wyndham-East Kimberley Yalgoo Yilgarn York
Page Reference Residential Home Care
126 137 137 137
110-114 114-116 114-116 114-116 114-116 110-114 114-116 126-127 110-114 114-116 137 114-116 137 114-116 137 114-116 138 114-116 127 110-114 114-116 127 110-114 114-116 127 110-114 127-129 110-114 129 110-114 129 110-114 114-116 138 114-116 114-116 138 114-116 114-116 129 110-114 114-116 131 110-114 138 114-116 114-116 131-132 110-114 138 114-116 114-116 114-116 114-116 114-116 114-116 138 114-116 114-116 138 114-116 138 114-116 114-116 138 114-116 138 114-116
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WESTERN AUSTRALIA Edition 23
Suburb & Town Reference Index
A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.
Suburb / Town Albany Alfred Cove Alkimos Applecross Armadale Ascot Aubin Grove Augusta Balcatta Bassendean Bateman Bayswater Belmont Bentley Beverley Bicton Bluff Point Booragoon Boyup Brook Bridgetown Broadwater Brookton Broome Bruce Rock Bull Creek Bunbury Busselton Byford Calista Camillo Canning Vale Carine Carlisle Carmel Carnarvon Claremont Collie Como Coolbellup Cooloongup Corrigin Cottesloe Dalwallinu Dawesville Denmark Derby Dianella
Page 132 125 131 125 119 119 122 132 127 119 125 119 119 121 132 125 134 125 132 133 133 133 133 133 125 133 133 127 125 119 121 127 129 125 133 122 133 127 122 127 134 123 134 136 134 134 128
Suburb / Town Donnybrook Dudley Park Dumbleyung Duncraig East Fremantle East Perth Eaton Edgewater Ellenbrook Embleton Emu Point Esperance Exmouth Ferndale Fitzroy Crossing Forrestfield Fremantle Geraldton Glendalough Gnowangerup Goomalling Gosnells Greenfields Greenmount Guildford Gwelup Halls Creek Halls Head Hamilton Hill Harvey High Wycombe Highgate Hilton Inglewood Innaloo Jolimont Joondalup Joondanna Kalgoorlie Karrinyup Katanning Kellerberrin Kelmscott Kensington Kingsley Kinross Kojonup
Page 134 136 134 124 123 126 134 124 129 119 132 134 134 121 134 125 123 135 128 135 135 123 136 126 129 128 135 136 122 135 125 131 123 128 128 121 124 128 135 128 135 136 119 127 124 125 136
Suburb / Town Kondinin Kununoppin Kununurra Lake Grace Laverton Leederville Lesmurdie Lockyer Maddington Madeley Mandurah Manjimup Marangaroo Margaret River Martin Maylands Meadow Springs Meekatharra Melville Menora Merredin Merriwa Middle Swan Midland Mindarie Mirrabooka Moora Morawa Morley Mosman Park Mount Barker Mount Claremont Mount Lawley Mount Pleasant Mundaring Murdoch Myaree Nannup Narembeen Narrogin Nedlands Ngaanyatjarra-Giles Noranda Norseman North Coogee North Fremantle North Perth
Page 136 138 138 136 136 131 125 132 123 131 136 136 131 132 124 119 136 136 126 128 137 131 129 129 131 128 137 137 119 126 137 121 128 126 126 126 126 137 137 137 126 137 119 134 122 123 131
Suburb / Town Northam Northampton Osborne Park Pemberton Pinjarra Port Denison Port Kennedy Quairading Ravensthorpe Redcliffe Rivervale Rockingham Roebourne Rossmoyne Salter Point Scarborough Shelley Shoalwater Singleton South Bunbury South Hedland South Perth Southern Cross Spearwood Spencer Park Subiaco Success Three Springs Treeby Wagin Waikiki Wanneroo Waroona Wembley West Leederville West Perth White Gum Valley Willagee Willetton Wilson Wongan Hills Woodlands Wyalkatchem Yakamia Yanchep Yokine York
Page 137 137 128 136 137 135 127 137 138 121 121 127 135 121 127 128 121 127 127 133 137 127 138 122 132 129 122 138 122 138 127 132 138 121 121 127 123 126 122 122 138 129 138 132 132 129 138
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See Definition of Terms page 146
Advertisers only PHONE (08)
DPS Web Advert Page ID IFC, 111, 120 17724
Notes
CHS
In Home Care Services
105
PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al
WESTERN AUSTRALIA Edition 23
Amana Living Home Care Services
1300 262 626 9 9
Astley Care In Home Services
6500 8230
99 999999999 99 99 999999999 Baptistcare Home Care Great Southern 1300 660 640 99999 999 99999 Baptistcare Home Care Perth Metro 1300 660 640 99999 999 99999 Baptistcare Home Care South West 1300 660 640 99999 999 99999 Baptistcare Home Care Wheatbelt 1300 660 640 99999 999 99999 Bethanie CHSP Services Mid West 13 11 51 9 9 99 999 9 999 Bethanie CHSP Services Perth Metro East 13 11 51 9 9 99 99 9 99 Bethanie CHSP Services Perth Metro North 13 11 51 9 9 99 99 9 99 Bethanie CHSP Services Perth Metro South 13 11 51 9 9 999999 9999 Bethanie CHSP Services South West 13 11 51 9 9 99 999 9 999 Brightwater at Home 1300 223 968 9 9 999999999 99 Note 1 Care Net Community Nursing 9385 5100 9 999999999999 Catholic Homes - Home Care Services 1300 244 000 9 9 99 999 99999 Note 2 Catholic Homes - Products and Services 1300 244 000 9 Chung Wah CC Commonwealth Home Support Prog 9328 3988 9 9 99 9 9 999 Chung Wah CC Home Care Packages 9328 3988 9 9 99 999 9 999 Class Professionals 9409 1094 9 9 999 9 999 Comfort Keepers CHSP Perth 9492 8920 9 9 9 9 Comfort Keepers Perth - South of the River 9315 2200 9 99999 999999999 Comfort Keepers Perth North/Hills/Mandurah 9492 8920 9 9 999 999999999 Comfort Keepers WA 9492 8920 9 99999 999999999 Coolibah Care Home Services 9535 0300 9 9 99 999999999 CPE Group 1300 665 082 99 999999999999 Dementia Services | Southern Plus 1300 000 161 9 9 99 999999999 Focused Care 9302 1737 99 99 99999 999 Harold Hawthorne Com'ty Centre Home Support Serv 9470 1155 9 9 99 999 9 999 Homage Australia Pty Ltd 1300 705 029 9 99 9999 999 Home Care South West | Southern Plus 1300 000 161 9 99 999999 99999 Home Care | Southern Plus 1300 000 161 9 99 99 999 999 9 Italo-Australian Welfare & Cultural Centre 9228 2220 9 99 999999999 (ICare Community Services) Juniper Commonwealth Home Support Program 6363 6324 9 9 99 99 9 999 Just Better Care WA 1300 587 823 9 99 99999 999 KompleteCare WA 9329 4955 9 99 99999 999 Mable 1300 736 573 9 999999999999 Note: 1. Includes Transition Community Care (TCC) for clients at home.
51 21920 27, 57 20375 27, 57 17746 27, 57 17747 27, 57 20729 11 19507 11 21037 11 19509 11 19508 11 19506 5, 35 17728 31 20700 26, 78 38334 26, 78 38925 154 20092 154 17754 105 64084 43 38606 43 19580 43 18430 43 38892 7 19581 38 21918 73 19551 38501 18 21212 36 63536 73 19523 73 17729 3 17799 23, IBC 20696 21 61871 28 63153 39, 150 22109
2. Services include Short Term Restorative Care (STRC)
RESIDENTIAL CARE SUPPORT
IN-HOME CARE
https://agedcareguide.com.au/class-professionals
(08) 9409 1094
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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In Home Care Services See Definition of Terms page 146
Notes
PHONE (08)
CHS
Advertisers only
WESTERN AUSTRALIA Edition 23
PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al
106
Melville Cares Home Support
9319 0900
Multicultural Services Centre of WA
9328 2699
99 99
Multicultural Services Centre of WA
9444 8283
My Flex Companionship Program for Dementia
9 99 99999 99 9427 7500 99999999999 999 6393 1000 9 999999999999 0449 678 535 9 1300 363 802 9 99999999 999 9035 0417 9 999999999999 6146 0085 9 999999999999999 6202 8033 9 9 9999999999999 6556 7008 9 999999999999 6400 5888 9 999999999999 07 3054 1360 99999999999 9 9 9253 5555 9 9 99 999 9 999 9371 9115 9 99 99999 999 Note 1 0416 205 819 9 9 9 999 9450 6233 9 9 99 999 9 999 1300 669 189 999 9999 999 9385 3406 9 99 999999999 9301 0299 9 999999999 9 999
My Flex Home Care MYVISTA Home Care Navigate Aged Care Solutions Right at Home - WA Right at Home Kalgoorlie Wheatbelt Right at Home Perth Midland Right at Home Perth Northern Suburbs Right at Home Perth South Eastern Suburbs Right at Home Perth West Coast Right at Home RightCare Shine Community Care Simply Helping Lower North Perth Simply Helping South East Perth Southcare Home Care Services Southern Cross Care WA St Louis Home Care White Oak Home Care Services
999 99
9
999999999 999 99999
9427 7500
DPS Web Advert Page ID 40 38241 41 38813 41 47780 30 38916 30 19142 119 18042 161 25138 36 63499 36 61807 36 38327 36 22378 36 63496 36 62674 36 22069 64D, 113 38472 25 21495 25 64150 19 20067 73 47846 39057 34 63633
Note: 1. Includes services for clients with dementia and/or disabilities ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Abbreviations
(HC)................................................................................High Care (LC).................................................................................. Low Care AC..................................................................................Aged Care ACAT.........................................Aged Care Assessment Team ACF.................................................................Aged Care Facility Aged Care Service............................... Aged Care Service(s) Apts.......................................................................... Apartments Assoc......................................................................... Association ATSI................................... Aboriginal, Torres Strait Islander Aust.......................................................................... Australia(n) CALD..........................Culturally and Linguistically Diverse CBC................................................................ Centre Based Care CC...................................Community Care/Care Community CDC.................................................... Consumer Directed Care CHSP............Commonwealth Home Support Programme Cncl.................................................................................... Council Cnr........................................................................................Corner Com’ty...................................................................... Community Coop.......................................................................... Cooperative Corp.......................................................................... Corporation CS...........................................................Community Service(s) Ct............................................................................................ Court Ctr......................................................................................... Centre D...........................................................................................Divider DAP.................................... Daily Accommodation Payment
HSP/S.......................... Home Support Program/Service(s) HSS................................................ Home Support Services(s) IBC.................................................................. Inside Back Cover DBMAS........................ Dementia Behaviour Management IFC................................................................. Inside Front Cover Advisory Service IHC.......................................................................... In Home Care Dem.............................................................................. Dementia IL.................................................................Independent Living Dis.................................................................................. Disability ILU............................................... Independent Living Unit(s) Dist......................................................................................District Indep...................................................................... Independent DRC..............................................................Day Respite Centre IT........................................................ Information Technology DTC..............................................................Day Therapy Centre LGA................................................ Local Government Area(s) DVA.....................................Department of Veterans’ Affairs LGBTIQ.......................... Lesbian Gay Bisexual Transgender Intersex Questioning Estn.................................................................................... Eastern LHD........................................................... Local Health District Fac....................................................................................... Facility Lwr........................................................................................Lower Fmr......................................................................................Former Maint......................................................................Maintenance Gdns.................................................................................Gardens Mem..............................................................................Memorial HC or H/Care............................................................ Home Care Metro.....................................................................Metropolitan HS or H/Serv................................................ Health Service(s) MPHS...................................... Multi Purpose Health Service HCC......................................................Home Care Community MPS........................................................Multi Purpose Service HCP...................................................... Home Care Package(s) Mt.........................................................................................Mount HCP 1..........................................Home Care Package Level 1 NH or N/Home................................................. Nursing Home HCP 2..........................................Home Care Package Level 2 N/hood............................................................ Neighbourhood HCP 3..........................................Home Care Package Level 3 NESB.............................Non English Speaking Background HCP 4..........................................Home Care Package Level 4 NRAS......................National Rental Affordability Scheme HCS..........................................................Home Care Service(s) Nth(n)........................................................................ North(ern) HCSS............................... Home & Carer Support Service(s) NW............................................................................. North West HL......................................................................... Healthy Living OBC............................................................. Outside Back Cover Hlth......................................................................................Health PAG.................................................Planned Activity Group(s) Hosp................................................................................ Hospital Pk.............................................................................................. Park
Prog........................................................................... Program(s) Pt...............................................................................................Port Pnt.......................................................................................... Point RAC........................................................ Residential Aged Care RAD..........................Refundable Accommodation Deposit RAS.......................................... Regional Assessment Service RC...................................................................... Residential Care Reg.................................................................................. Regional Res...............................................................................Residential RLU................................................. Retirement Living Unit(s) RV.................................................................Retirement Village SBRT.............................Severe Behaviour Response Teams SE........................................................................ South East(ern) Serv............................................................................... Service(s) SL.....................................................................Supported Living Soc......................................................................................... Social SRS...................................... Supported Residential Services SSG.................................................... Social Support Group(s) Sth......................................................................................... South Sthn............................................................................... Southern STRC........................................... Short Term Restorative Care Supp..........................................................Support/Supported SW.................................................................... South West(ern) Tce.......................................................................................Terrace TCP............................................... Transition Care Program(s) VHC.......................................................... Veterans’ Home Care Vlg....................................................................................... Village W/Centre........................................................ Wellness Centre Wstn................................................................................ Western
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Finding Providers
Home Care Packages directory – Approved Providers Approved Home Care Package (HCP) providers deliver home care and support services to members of the community who live at home. If you’ve been approved for a Government funded HCP of any type you may approach any approved HCP provider to provide the services you need. Some providers may only service one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers in Western Australia. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.
Metro Metro East Metro North Metro South Perth North Perth South
The reference tables are organised in five metropolitan regions: Metro East, Metro North, Metro South, Perth North, and Perth South. Metropolitan listings start on page 110. Tables organised into the five regional areas of Far North, Mid North, Mid West, South and South East then follow on page 114.
Regional
Far North Mid North Mid West South South East
The lists below and on the next page are a quick reference guide to help you find in which group council districts in metropolitan are listed. For example Claremont LGA is grouped under Perth North.
HCP Metropolitan Council districts Council District
Metro Region
Council District
Metro Region
Armadale
Metro South
Melville
Perth South
Bassendean
Perth North
Mosman Park
Perth North
Bayswater
Perth North
Mundaring
Metro East
Belmont
Perth South
Nedlands
Perth North
Cambridge
Perth North
Peppermint Grove
Perth North
Canning
Perth South
Perth
Perth North
Claremont
Perth North
Rockingham
Metro South
Cockburn
Metro South
Serpentine-Jarrahdale
Metro South
Cottesloe
Perth North
South Perth
Perth South
East Fremantle
Perth South
Stirling
Perth North
Fremantle
Perth South
Subiaco
Perth North
Gosnells
Metro East
Swan
Metro North
Joondalup
Metro North
Victoria Park
Perth South
Kalamunda
Metro East
Vincent
Perth North
Kwinana
Metro South
Wanneroo
Metro North
107
H O M E
HCPs Western Australia
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P A C K A G E S
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WESTERN AUSTRALIA Edition 23
HCP Regional Council districts Council District
Region
Council District
Albany
South
Esperance
Council District
Region
South East
Narembeen
Mid West
Far North
Exmouth
Far North
Narrogin
South
Augusta-Margaret River
South
Gingin
Mid West
Ngaanyatjarraku
Mid North
Beverley
Mid West
Gnowangerup
South
Northam
Mid West
Boddington
South
Goomalling
Mid West
Northampton
Mid North
Boyup Brook
South
Greater Geraldton
Mid West
Nungarin
Mid West
Bridgetown-Greenbushes
South
Halls Creek
Far North
Perenjori
Mid West
Brookton
South
Harvey
South
Pingelly
South
Broome
Far North
Irwin
Mid West
Plantagenet
South
South
Port Hedland
Far North
Ashburton
Region
Broomehill-Tambellup
South
Jerramungup
Bruce Rock
Mid West
Kalgoorlie-Boulder
South East
Quairading
Mid West
Bunbury
South
Karratha
Far North
Ravensthorpe
South East
Busselton
South
Katanning
South
Sandstone
Mid North
Capel
South
Kellerberrin
Mid West
Shark Bay
Mid North
Carnamah
Mid West
Kent
South
Tammin
Mid West
Carnarvon
Mid North
Kojonup
South
Three Springs
Mid West
Chapman Valley
Mid West
Kondinin
South
Toodyay
Mid West
Chittering
Mid West
Koorda
Mid West
Trayning
Mid West
Collie
South
Kulin
South
Upper Gascoyne
Mid North
Victoria Plains
Mid West
Coolgardie
South East
Lake Grace
South
Coorow
Mid West
Laverton
Mid North
Wagin
South
Corrigin
South
Leonora
Mid North
Wandering
South
Cranbrook
South
Mandurah
South
Waroona
South
Cuballing
South
Manjimup
South
West Arthur
South
Cue
Mid North
Meekatharra
Mid North
Westonia
Mid West
Cunderdin
Mid West
Menzies
South East
Wickepin
South
Dalwallinu
Mid West
Merredin
Mid West
Williams
South
Dandaragan
Mid West
Mingenew
Mid West
Wiluna
Mid North
Dardanup
South
Moora
Mid West
Wongan-Ballidu
Mid West
Denmark
South
Morawa
Mid West
Woodanilling
South
Derby-West Kimberley
Far North
Mount Magnet
Mid North
Wyalkatchem
Mid West
Donnybrook-Balingup
South
Mount Marshall
Mid West
Wyndham-East Kimberley
Far North
Dowerin
Mid West
Mukinbudin
Mid West
Yalgoo
Mid North
Dumbleyung
South
Murchison
Mid North
Yilgarn
South East
York
Mid West
Dundas
South East
Murray
South
East Pilbara
Far North
Nannup
South
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WESTERN AUSTRALIA Edition 23
109
Council (LGA*) Maps
Perth North
These maps provide you with a geographical reference to the Council areas in Western Australia. Metro East Metro North Metro South Perth North Perth South
Metro
Metro North
Metro East Perth South
Metro South Mid West Far North Mid North Mid West South South East
Regional
Far North
South
Mid North
South East
*Local Government Area
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How to read the HCP table
The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au . The same type of care and services are provided under each HCP level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural or remote areas t. The Cultural Environment g indicates providers offering services for people from culturally diverse backgrounds. Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you. These icons help you find the packages that are most suitable for you.
8
Metro East Metro North Metro South Perth North Perth South
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Perth Metropolitan SERVICE PROVIDER
Living Home Care Packages Metro Acacia WA Home Care Packages Alzheimer's Living Home Care Services Amana Amaroo Village Gosnells Amaroo@Home Care Home Care Packages Astley Metropolitan Home Care Packages Avivo: Baptistcare Home Care Perth Metro Bedingfeld Lodge Bethanie Community Care Perth Metro East Bethanie Community Care Perth Metro North Bethanie Community Care Perth Metro South Better Living Home Care Packages (WA) Brightwater at Home
Home Care Packages Levels
t
Packages for people who live in rural, remote or isolated areas
g
R
Packages for Veterans
Cultural Environment
Home Care Packages Supplement
PHONE (08)
1234 8ZtR 1300 667 788 1234 8Z 1300 262 626 1234 8ZetRg 1300 653 967 1234 8 1300 653 967 1234 8 6500 8210 1234 8ZeYR 1300 428 486 1234 8ZeR 1300 660 640 1234 8Zet 9531 1622 1234 8ZR 13 11 51 1234 8ZeRg 13 11 51 1234 8ZeRg 13 11 51 1234 8ZeR 1300 307 344 1234 8Z 1300 223 968 1234 8ZeRg
DPS Web Advert Page ID
Notes
9291 0105
18771 61735 CALD
IFC, 111, 120 17724 20115 20028 51 17745 17755 27, 57 17746 17139
CALD
11 21036
CALD
11 17798 11 17796 22201
CALD, LGBTIQ
Bethanie provide a more personal standard of care in our aged care homes. We get ageing.
5, 35 17728
Finding Providers
Annie lost her hearing, “ When she began to lose her connection with Jack, too. I just had to do something. Nezha Delorme, Amana Living Client Services Manager
“Annie had a stroke and lost her hearing. It became so hard for her to communicate with her friends and family, and it was especially hard on her husband, Jack, who loves her dearly and is her prime carer. During my training I’d learned how relationships can become strained as physical or communication difficulties arise. So, with the help of our IT team, we created a solution. We got an iPad for Annie and showed them how to use dictation software that converted Jack’s spoken words into text. It brought so much happiness back into their lives. And into mine.”
Professionally trained. Naturally kind.
1300 26 26 26 | amanaliving.com.au
“
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These icons help you find the packages that are most suitable for you.
8
Metro East Metro North Metro South Perth North Perth South
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Perth Metropolitan SERVICE PROVIDER
PHONE (08)
Home Care Packages Levels
t
Packages for people who live in rural, remote or isolated areas
R
Packages for Veterans
Home Care Packages Supplement
Notes
g
Cultural Environment
DPS Web Advert Page ID
0487 871 155 1234 64329 CCareSi BonNetMeals Home Services 9385 5100 31 20700 Carealot Home Health Services/South West Rural Respite Services 9284 7562 1234 8ZeR 16711 1234 8ZetR Carinya Care Services TCP Community Care 9438 5500 1234 8 Transition Care Packages 19570 Catholic Homes - Home Care Services Metropolitan 1300 244 000 1234 8Zetg Note 1 26, 78 21188 Chorus Home & Community Care Services 1800 264 268 1234 8ZeYtR 18081 Chung Wah CC Home Care Packages 9328 3988 Asian, CALD 154 17754 1234 8ZeYRg Claro Aged Care & Disability Services 1300 303 770 1234 ZeYtRg CALD 22122 Cockburn Care Home Care Packages 9411 3780 1234 8Zeg ATSI 17735 Comfort Keepers Perth - South of the River 9315 2200 1234 8ZeRg Note 2 43 19580 Comfort Keepers Perth North/Hills/Mandurah 9492 8920 1234 8ZeRg CALD 43 18430 Community Vision Home Care Services 1800 968 754 17742 1234 8ZeR Community Vision Home Care Services 1800 968 754 1234 8ZeR 61725 Community Vision Home Care Services 1800 968 754 1234 8ZeR 61726 Continuity Care Australia Pty Ltd 1800 012 273 1234 8ZeYtR 63349 Coolibah Care Home Services 9535 0300 1234 8ZeR 7 19581 Country Mile Home Care 0476 035 233 21843 1234 8ZetR CPE Group 1300 665 082 1234 8Z 38 21918 CURA In-Home Care 9382 1983 1234 8Zeg Note 3 17779 Deaf Connect 07 3892 8500 1234 8Z 44326 Dementia Together 0426 279 519 64328 1234 8ZR ECHO Home Care Packages 9271 7011 1234 8Z 17726 Enrich Living Services WA Metropolitan 1300 202 003 1234 8ZeYRg ATSI, NESB 17723 Focused Care 9302 1737 1234 8ZeR 38501 Godrich Health Care 6153 1528 1234 8ZeYR 21943 Happy Living Home Care Packages 1300 911 728 62822 1234 8ZetR Harmilla Care 6249 7066 1234 8Z 38968 HCA Home WA 1300 422 111 1234 8ZeYR 38173 Helping Hands Physio 6156 7590 1234 62599 HenderCare (WA) 1300 764 433 1234 8ZeR 20727 Home Care Assistance West Coast Perth 9385 5675 21344 1234 8Z Home Care | Southern Plus 1300 000 161 1234 8ZeYRg ATSI 73 17729 Home Caring 1300 875 377 1234 8Zeg Note 4 39049 Home Chef 9378 2544 1234 8 21361 Home Instead Perth North & South 6310 0400 1234 8Z 19010 Home Instead Regional Western Australia 6310 0400 38876 1234 8Z 3. European, Jewish, Macedonian, Malaysian, Maltese, South African, Turkish Note: 1. CALD, Italian; Short Term Restorative Care, Day Therapy Centre and Private Services available 2. African, Arabic, European, Italian, LGBTIQ, South African
4. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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Metro East Metro North Metro South Perth North Perth South
WESTERN AUSTRALIA Edition 23
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Perth Metropolitan SERVICE PROVIDER
Home Care Packages Levels
113
Home Care Packages Supplement
Notes
PHONE (08)
DPS Web Advert Page ID
Support Services (WA) 1800 854 300 1234 8ZetRg ATSI, CALD 21929 Home Home Care 9247 0888 1234 8 21956 IACIndependent Village Retirement Living 9497 3200 38896 Italo-Australian Welfare & Cultural Centre (ICare Community Services) 9228 2220 1234 8 Note 1 3 17799 1234 8ZeRg JE Murray Home 9399 6800 1234 8ZeY 16905 Juniper Home Care 1300 313 000 1234 8Zetg ATSI 23, IBC 18080 Just Better Care Perth & South Perth 6119 9137 1234 8Z 21 61872 Just Better Care WA 1300 587 823 21 61871 1234 8Z KinCare WA 1300 110 254 1234 8ZetR 18076 KompleteCare WA 9329 4955 1234 8Z 28 63153 Let's Get Care (WA) 1300 497 442 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 38282 Lite n' Easy 13 15 12 1234 8 49557 MCWA - Aged Care With A Difference 03 9318 1111 Note 2 22041 1234 8ZetRg Melville Cares Home Support 9319 0900 1234 8ZeR 40 38241 MercyCare Community & Home Support Services 1800 637 299 1234 8ZeR 17731 Multicultural Services Centre of WA 9328 2699 1234 8Zeg Note 3 43 38813 My Flex Home Care 9427 7500 1234 8Z 30 19142 MYVISTA Home Care 6393 1000 Note 4 119 18042 1234 8Zg Pearl Home Care - Perth WA 6167 5610 1234 8 60986 People Who Care 9379 1944 1234 8ZeYRg ATSI, CALD, LGBTIQ 16834 People Who Care - Mandurah Region 9535 3433 1234 8ZeYR 20074 People Who Care - Perth Metro Region 9379 1944 1234 8ZeYRg ATSI, CALD, LGBTIQ 19555 People Who Care North Metro 9379 1944 ATSI, CALD, LGBTIQ 19559 1234 8ZeYRg Rainbow Multicultural Aged Care Program 9271 2026 1234 8ZeRg Note 5 17759 Right at Home - WA 1300 363 802 1234 8Zt Note 6 36 63499 Right at Home Kalgoorlie Wheatbelt 9035 0417 1234 8ZeYtR Note 6 36 61807 at Home Perth Midland 6146 0085 1234 8ZR Note 6 36 38327 Right Right at Home Perth Northern Suburbs 6202 8033 Note 6 36 22378 1234 8ZR Right at Home Perth South Eastern Suburbs 6556 7008 1234 8Zt Note 6 36 63496 Right at Home Perth West Coast 6400 5888 1234 8ZR Note 6 36 62674 Right at Home RightCare 07 3054 1360 1234 8ZR Note 6 36 22069 Rise Aged Care Services 6274 3737 64334 1234 8ZeYR Rise Home Care Services 6274 3700 1234 8ZeYR 18769 Shine Community Care 9253 5555 1234 8ZR 64D, 113 38472 Simply Helping South East Perth 0416 205 819 12 25 64150 8 Southcare Home Care Packages 9450 6233 1234 8Zeg CALD 19 17775 Southern Districts Support 9498 4800 21813 1234 8ZetR St Bart's Home Care 126 17794 8ZeYR Note:1. CALD,European, Italian, Southern European, Spanish 3. Arabic, Asian, Burmese,9323CALD,5168Indian 1234 5. CALD, European, NESB, Slavic 2. CALD, European, LGBTIQ, Slavic
EMPOWERING OLDER PEOPLE TO LIVE INDEPENDENTLY IN THEIR
OWN HOME
4. CALD, Croatian, Italian, Korean, Macedonian
6. Oxygen and Enteral Feeding Supplement
Shine is a not for profit provider of in home aged care services. Call 08 9253 5555 or visit shinecommunity.com.au
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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Metro East Metro North Metro South Perth North Perth South
114
WESTERN AUSTRALIA Edition 23
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Perth Metropolitan SERVICE PROVIDER
Home Care Packages Levels
Home Care Packages Supplement
Notes
PHONE (08)
DPS Web Advert Page ID
Home Care Packages 6146 2585 1234 8Zeg Note 1 17777 StSt Basil's WA Community Transport Service 9334 1300 1 21207 St John Jude's Home Care 9279 4343 38926 1234 8Z St Louis Home Care 9385 3406 1234 8Z 39057 St Simeon Healthcare 02 8645 4010 1234 8ZetRg European, Filipino, Slavic 43604 St Simeon HealthCare Service (WA) 0478 184 732 1234 8Ztg Note 2 38307 SwanCare At Home 6250 0300 1234 8Z 71, 130 20415 The Carers Home Care Services 9331 5866 21479 1234 8Z The CareSide 1300 854 080 1234 8ZetR 38183 TPG Aged Care 9408 1100 1234 8ZeR 21885 Triple A Care 9328 3435 1234 8Zeg Note 3 17782 Umbrella Multicultural Community Care Services Inc 9275 4411 1234 8Zeg Note 4 21464 Vege2go 0450 876 088 63754 1234 8 White Oak Home Care Packages 9301 0299 1234 8ZeYRg ATSI, CALD 20085 White Oak Home Care Services 34 63633 YNA Your Nursing Agency Home Care Package Services (WA) 930113 10029999 1234 8ZR 22197 8R Note:1. Arabic, CALD, Greek, Italian, Macedonian, Western European 3. Asian, Burmese, CALD, Indian,1234 Sinhalese, Sri Lankan, Tamil 2. Bosnian, Croatian, Former Yugoslavian, Serbian, Slavic
4. Asian, CALD, European, South African
Far North Mid North Mid West South South East
Finding Providers
WESTERN AUSTRALIA Edition 23
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Western Australia SERVICE PROVIDER
Living Home Care Packages Metro Acacia Acacia Living Home Care Packages Mid West/Geraldton Acacia Home Care Packages Peel/Mandurah Acacia Living Living Home Care Packages South West Acacia Living Care Packages Wheatbelt/Jurien Bay ACCC Home CareHomeServices Alzheimer's WA Home Care Packages Amana Living Home Care Services Amaroo Village Gosnells Amaroo@Home Denmark Avivo: Regional Home Care Packages Baptistcare Home Care Great Southern Baptistcare Home Care Perth Metro Baptistcare Home Care South West Baptistcare Home Care Wheatbelt Bedingfeld Lodge Belong at Home Bethanie Community Care Mid West Bethanie Community Care Perth Metro South
Home Care Packages Levels
Home Care Packages Supplement
PHONE (08)
1234 8ZtR 9999 1100 1234 8ZetR 9291 0105 1234 8ZR 9791 7543 1234 8Z 9652 0492 23 8ZtR 9841 8668 1234 8ZeR 1300 667 788 1234 8Z 1300 262 626 1234 8ZetRg 1300 653 967 1234 8 1300 653 967 1234 8 1300 428 486 1234 8ZetR 1300 660 640 1234 8Zet 1300 660 640 1234 8Zet 1300 660 640 1234 8Zet 1300 660 640 1234 8Zet 9531 1622 1234 8ZR 9720 5100 1234 8ZetR 13 11 51 1234 8ZetRg 13 11 51 1234 8ZeR
Notes
9291 0105
DPS Web Advert Page ID 18771 17062 19573 21187 21463 19158 61735
CALD
IFC, 111, 120 17724 20115 38381 19504 27, 57 20375 27, 57 17746 27, 57 17747 27, 57 20729 17139 17741
ATSI, CALD
11 18421 11 17796
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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Far North Mid North Mid West South South East
WESTERN AUSTRALIA Edition 23
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Western Australia SERVICE PROVIDER
Community Care South West Bethanie at Home Brightwater Si Bon Meals CCapecare Home Support & Care Services Carealot Home Health Services/South West Rural Respite Services Carinya Care Services Care Catholic Homes - HomeTCPCareCommunity Chorus Home & Community CareServicesServicesRegional Comfort Keepers Perth North/Hills/Mandurah Community Vision Home Care Services Community Vision Home Care Services Community Vision Home Care Services Continuity Care Australia Pty Ltd Coolibah Care Home Services Country Mile Home Care CPE Group Dementia Together Enrich Living Services WA Metropolitan Enrich Living Services WA Regional Esperance Home Care Hall & Prior Clarence Estate Home Care Hands Physio Helping (WA) HenderCare Care Assistance West Coast Perth Home Care Packages Country Region| Southern Plus Home Care South West | Southern Plus Home Home Home Caring Home Chef Regional Western Australia JuniperInstead Care Juniper Home Kununurra Community Care JustKinCareBetterWACare WA Let's Get Care (WA) Lite n' Easy MCWA - Aged Care With A Difference MercyCare Community & Home Support Services Morrissey Homestead Flex Home Care MyNgaanyatjarra Health Community Care Centre Norseman Hospital
Note: 1. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese 2. CALD, European, LGBTIQ, Slavic, Turkish
PHONE (08)
Home Care Packages Levels
115
Home Care Packages Supplement
Notes
DPS Web Advert Page ID
11 17733 1234 8ZetRg CALD 1300 223 968 1234 8ZeRg CALD, LGBTIQ 5, 35 17728 0487 871 155 1234 64329 9750 2000 1234 8ZtR 17778 9284 7562 1234 8ZetR 16711 9438 5500 1234 8 Transition Care Packages 19570 1300 244 000 1234 8Zetg CALD, Italian 26, 78 38333 1800 264 268 1234 8ZeYtR 18081 9492 8920 1234 8ZeRg CALD 43 18430 1800 968 754 1234 8ZeR 17742 1800 968 754 1234 8ZeR 61725 1800 968 754 1234 8ZeR 61726 1800 012 273 1234 8ZeYtR 63349 9535 0300 1234 8ZeR 7 19581 0476 035 233 1234 8ZetR 21843 1300 665 082 1234 8Z 38 21918 0426 279 519 64328 ZR 1300 202 003 1234 8ZeYRg ATSI, NESB 17723 1300 202 003 1234 8ZeYtR 20718 9083 1800 1234 8ZetR 17743 9841 5999 234 19516 8ZtR 6156 7590 1234 62599 1300 764 433 1234 8ZeR 20727 9385 5675 1234 8Z 21344 1300 000 161 1234 8ZeYtRg ATSI, CALD 73 17776 1300 000 161 1234 8Ze 73 19523 1300 875 377 1234 8Zeg Note 1 39049 9378 2544 1234 8 21361 6310 0400 1234 8Z 38876 1300 313 000 1234 8Zetg ATSI 23, IBC 18080 1300 313 000 1234 8Zetg ATSI 23, IBC 17750 1300 587 823 1234 8Z 21 61871 1300 110 254 1234 8ZetR 18076 1300 497 442 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 38282 13 15 12 1234 8 49557 03 9318 1111 1234 8ZetRg Note 2 22041 1800 637 299 1234 8ZeR 17731 9725 4699 1234 8Zg Note 3 54982 9427 7500 1234 8Z 30 19142 0439 227 618 34 Note 4 19624 8etg 9039 9200 1 18738 8t 13 11 51
3. Filipino, German, Italian, Nepalese, Spanish 4. ATSI - Packages only for ATSI clients within 11 Communities in this region; NATSIFAC funding services offered
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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116
WESTERN AUSTRALIA Edition 23
These icons help you find the packages that are most suitable for you.
8
Far North Mid North Mid West South South East
General packages suitable for all eligible clients
Z
Packages for people with dementia
e
Packages for people who are financially or socially disadvantaged
Y
Packages for people with housing needs and at risk of homelessness
A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Western Australia SERVICE PROVIDER
Home Care - Bunbury WA Pearl Pearl Home Care - Perth WA Peel Care PeopleCommunity Who Care People Who Care - Mandurah Region Quambie Home Care Services Right at Home - WA Right at Home Kalgoorlie Wheatbelt Right at Home Perth Midland Right at Home RightCare Rise Aged Care Services Share & Care Community Services Group Inc. Shire of Dowerin Home & Community Care Shire of Narrogin Regional Homecare Helping South East Perth Simply West Community Care Home Care Services South Districts Support StSouthern WA Community Transport Service St John Jude's Home Care St Simeon St Simeon Healthcare Service (WA) The Carers HealthCare The CareSideHome Care Services Umbrella Multicultural Community Care Services Inc Vege2go WACHS Kimberley Aged & Community Services Warmun Community (Turkey Creek) Aged Care Services Wiluna Aged Care Services Yaandina Aged Care Centre
t
Packages for people who live in rural, remote or isolated areas
Home Care Packages Levels
R
Packages for Veterans
Home Care Packages Supplement
Notes
PHONE (08)
g
Cultural Environment
DPS Web Advert Page ID
0402 727 313 1234 8
1234 8 9531 2076 1234 8g 9379 1944 1234 8ZeYRg 9535 3433 1234 8ZeYR 9733 3660 1234 8Z 1300 363 802 1234 8Zt 9035 0417 1234 8ZeYtR 6146 0085 1234 8ZR 07 3054 1360 1234 8ZR 6274 3737 1234 8ZeYR 9622 5195 1234 8et 9631 1060 1234 8 9890 0700 1234 8Zetg 0416 205 819 12 8 9782 4050 124 8Z 9498 4800 1234 8ZetR 9334 1300 1 9279 4343 1234 8Z 02 8645 4010 1234 8ZetRg 0478 184 732 1234 8Ztg 9331 5866 1234 8Z 1300 854 080 1234 8ZetR 9275 4411 1234 8Zeg 0450 876 088 1234 8 9192 0333 1234 8tg 0427 867 245 1234 8etg 9981 8641 234 8Zetg 9182 1365 1234 8ZtRg
62001
6167 5610
Note: 1. Bosnian, Chinese, Croatian, Dutch, Egyptian, Filipino, German, Greek, Hungarian, Indian, Italian, Lebanese, Macedonian, Maltese, Polish, Russian, Serbian, Sri Lankan, Ukrainian, Vietnamese – Transport conditions apply 2. Oxygen and Enteral Feeding Supplement supplied. 3. Bosnian, Croatian, European, Filipino, Former Yugoslavian, German, Polish, Russian, Serbian, Slavic
60986 Note 1
38762
ATSI, CALD, LGBTIQ
16834 20074 17128
Note 2
36 63499
Note 2
36 61807
Note 2
36 38327
Note 2
36 22069 64334 17752 17116
ATSI
17751 25 64150 21380 21813 21207 38926
Note 3
43604
Note 4
38307 21479 38183
Note 5
21464 63754
Note 6
17749
ATSI
17787
ATSI
17790
ATSI
16706
4. Bosnian, Croatian, Former Yugoslavian, Serbian, Slavic 5. Asian, CALD, European, South African 6. ATSI - Packages for clients in remote Aboriginal communities in the Kimberleys & also considered in towns where there is a service provider gap
SWITCH TO BETTER QUALITY HOMECARE CHOOSE RIGHT AT HOME KALGOORLIE WHEATBELT Right at Home Kalgoorlie Wheatbelt 69 Hannan Street, Kalgoorlie 6430 WA P 08 9035 0417 | E care.kli@rightathome.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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WESTERN AUSTRALIA Edition 23
How to read the residential tables
If you also use
www.AgedCareGuide.com.au
then this number is the unique identifier
s W C DT F b gH
Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e
P
Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name
Notes
PHONE (08)
ABC Council
DPS Advertisement Web Page Reference ID
If service providers have an advertisement the page number of the advert is listed here in red.
Suburb 1234 Facility name
117
123 Sample Rd
P 91 50
1234 5678
C D TF
61 10001
There are also special notes for some service providers in black.
Home/Facility details
Home/Facility contact information
Special notes
Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.
s W C D T F b g H
Booked Respite Beds
Extra Services
Pets on Premises
Secure Dementia Unit
Secure Garden
Specialist Palliative Care
Transition Care Beds
Culturally Specific
Retirement Living Onsite
Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.
Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.
Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.
Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.
Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.
Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.
Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.
Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.
Residential aged care homes Western Australian
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118
WESTERN AUSTRALIA Edition 23
Council (LGA*) Maps
Perth North
These maps provide you with a geographical reference to the Council areas in Western Australia. Metro East Metro North Metro South Perth North Perth South
Metro
Metro North
Metro East Perth South
Metro South Mid West Far North Mid North Mid West South South East
Regional
Far North
South
Mid North
South East
*Local Government Area
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WESTERN AUSTRALIA Edition 23
ARMADALE to BELMONT
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
119
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
ARMADALE Council Armadale 6112 Armadale Place Care Community
21 Angelo St
1300 842 924
Fair Haven Home
73 26 26 s 78 78 78 s
C
TF TF D TF D TF
33D, OBC 16701
15 Pine Tree Cl
9399 7173
Independent Village Retirement Living 12 Coombe Ave
9497 3200
JE Murray Home
16 Deerness Way
9497 3200
63 Ypres Rd
1300 262 626
40 40
F
IFC, 111, 120 16872
Juniper Sarah Hardey
222 Cammillo Rd
1300 313 000
89 Clifton St
1800 637 299
C D TF C TF
23, IBC 17076
MercyCare Res Aged Care Kelmscott
64 64 45 45
27 Hamilton St
9279 4258
80 52
D TF
12-13, 65D 16709
Aegis Ascot Transitional Care Program
29 Neville St
6279 1500
2 Essex St
1300 262 626
Hall & Prior Mertome AC/Ret Village
30 Winifred Rd
6462 7200
Osboine Contemporary Aged Care
39 Newton St
9272 9227
Ritcher Lodge
480-482 Guildford Rd
9272 8733
T b D TF C TF C D TF
12-13, 65D 16700
Amana Living St George's Care Centre
30 80 70 70 38 s 106 106 45 45
Juniper City of Bayswater Hostel
21 Embleton Ave
1300 313 000
Regis Embleton
46 Broun Ave
1300 998 100
70 70 78 36
CDT
Third Ave East
0419 856 664
92
23A Redgum Way
1300 313 000
40 40
77 Camboon Rd
1300 313 000
66 66
2 Waterway Cres
0419 856 664
164 164
TF
21101
1300 244 111
96 96
D TF
26, 78 63901
Camillo 6111 Amana Living Thomas Scott Hostel
Kelmscott 6111
BASSENDEAN Council
g H Dutch H
16990 38896 16905
17065
Bassendean 6054 Aegis Bassendean
BAYSWATER Council Bayswater 6053
Embleton 6062
C
F
Maylands 6051 CraigCare Maylands
Morley 6062 Juniper Carramar
BELMONT Council
38893
H
18043 CALD
g
17058 23, IBC 18420 59 16810
F
16708
Note 1
DT F
Noranda 6062 Juniper Ella Williams
IFC, 111, 120 17053
DT
H
23, IBC 17019 23, IBC 16842
Ascot 6104 CraigCare Ascot Waters
Belmont 6104 Catholic Homes Sister Mary Glowrey RC 12 Lapage St Note: 1. Residents with challenging behaviours / mental health issues
Support that’s in harmony with your heritage myvista.com.au
30 YEARS OF CARE
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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WESTERN AUSTRALIA Edition 23
every single Amana Living “ Behind customer, is our team of over 1,500 professionals.
“
120
Stephanie Buckland, CEO
“Amana Living supports thousands of older people with the care and support services they need in their own homes, or one of ours. From our carers to maintenance officers, nurses to therapists, every member of our team is carefully selected for their kind nature, and professionally trained to meet our high standards. As a not-for-profit organisation, providing the best possible care for each and every customer is our total focus.”
Professionally trained. Naturally kind.
1300 26 26 26 | amanaliving.com.au
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WESTERN AUSTRALIA Edition 23
P
BELMONT continued to CANNING
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
121
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
BELMONT Council continued Redcliffe 6104 Aegis Karalee
68 Lyall St
9277 1099
Aegis Lakeside
33 Stanton St
9277 1099
Aegis Parkview
6 Drummond St
9262 9100
Brightwater Redcliffe
23 Johnson Rd
1300 223 968
61 27 79 50
29 27 79 50
14 Cleaver Tce
9277 2735
52
45 Bishop St
13 11 51
112 112 s
1 Heritage Lane
9314 0614
Koh-I-Noor Contemporary Care
32 Pangbourne St
9387 5854
MercyCare Residential AC Wembley
18 Barrett St
Villa Pelletier Southern Cross Care (WA) 48 Ruislip St
Rivervale 6103 Hall & Prior Belmont Aged Care Home
12-13, 65D 16647
D TF TF D TF TF
12-13, 65D 16726 12-13, 65D 18448 5, 35 17162 Dementia support available
TF
CAMBRIDGE Council
16695
Jolimont 6014 Bethanie Subiaco
D TF
11 19933
80 80
TF
12-13, 65D 20748
D TF C D TF
16650
1800 637 299
80 80 126 81
1300 000 161
40
Mount Claremont 6010 Aegis Montgomery House
W
Wembley 6014
West Leederville 6007
H Note 1
73 16668
TF
CANNING Council
17021
Bentley 6102 Juniper Annesley
4-10 Hayman Rd
Juniper Charles Jenkins Transition Care 4-10 Hayman Rd Juniper Cygnet
4-10 Hayman Rd
Juniper Hilltop
4-10 Hayman Rd
Juniper Trinity
4-10 Hayman Rd
SwanCare Kingia
5 Allen Ct
SwanCare Ningana
3 Allen Ct
SwanCare Tandara
73 Jarrah Rd
SwanCare Waminda
1 Adie Ct
Canning Vale 6155
74 80 6363 6710 P 60 60 1300 313 000 42 42 1300 313 000 57 57 1300 313 000 52 52 6250 0250 85 67 6250 0250 131 98 s 6250 0250 75 6250 0250 120 120 s 1300 313 000
D TF D TF
D TF b D TF TF C TF
133 131 81 81
Aegis Amherst
75 Amherst Rd
6154 8300
Joseph Banks Aged Care Facility
58 Canna Dr
9251 5400
91 Hybanthus Rd
6228 0400
126 126 s
Adventist Care
31 Webb St
9354 4133
Margaret Hubery House SCC (WA)
36 Fifth Ave
1300 000 161
60 58 65 55
2 Houtmans St
1300 000 161
57 57
Rossmoyne 6148
Note: 1. Secure dementia beds for female residents only
2. Independent living available on site
Basic daily fee only
H H H
23, IBC 21887 23, IBC 17024 23, IBC 16994 23, IBC 17082 71, 130 19139 71, 130 38882
H Note 2 H Couples suite
71, 130 16793 71, 130 16665 12-13, 65D 20749
H
17068
WC D TF
H
16996
C
TF D TF
H H
62 16653
C
F
H
73 17002
Shelley 6148 Joseph Cooke House SCC (WA)
23, IBC 16641
D TF TF
Ferndale 6148 Howard Solomon Residential Estate
b
H
73 16884
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
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WESTERN AUSTRALIA Edition 23
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CANNING continued to COCKBURN
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
122
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
CANNING Council continued Willetton 6155 6 Caprice Pl
6350 7210
42 42 s
TF
Catholic Homes Castledare Res Care
108 Fern Rd
9356 4100
Hall & Prior Agmaroy Aged Care Home
115 Leach Hwy
9458 1524
73 73 60 10 s
TF D TF
Aegis Alfred Carson
30 Bay Rd
9230 6500
Mercy Place Mont Clare
9 Dean St
1300 631 085
The Queenslea
1 Shenton Rd
6280 1900
90 90 73 73 120
TF TF D TF
248 Lyon Rd
0433 387 760
102 102 s
31 Waverley Rd
1300 262 626
Aegis Carrington
27 Ivermey Rd
6310 3333
Bethanie Illawong
1 Rodd Pl
13 11 51
Canning Lodge
Wilson 6107
CLAREMONT Council
Visiting pet therapy
17100 26, 78 16894
H
16847
Claremont 6010
COCKBURN Council
12-13, 65D 16704 63 19535 54-55 38797
Aubin Grove 6164 Regents Garden Aubin Grove
Coolbellup 6163 Amana Living Coolbellup Hale Hostel
D TF
H
60 20365
40 40
F
H
IFC, 111, 120 16814
117 74 39 39
TF
238 228 139 139
D TF D TF D TF D TF
W
Hamilton Hill 6163
12-13, 65D 16651
North Coogee 6163 Aegis Shoreline
16 Bennett Ave
6268 1500
Regis Port Coogee
72 Pantheon Ave
1300 998 100
Aegis Amberley
30 Mell Rd
9494 5900
Villa Dalmacia Aged Care Facility
27 Gorham Way
9418 5222
114 88 70 46 s
27 Pearson Dr
1300 669 189
73 73
C D TF
5 Abelia Rd
1300 842 924
120 120
TF
Spearwood 6163
Success 6164 Frank Prendergast House SCC (WA)
Treeby 6164 Treeby Parklands Care Community
11 16997
H CALD, Italian
g
12-13, 65D 22364 59 21945 12-13, 65D 18740
Croatian, Italian, Portuguese
g H
16763
73 16762 33D, OBC 38881
1300 437 527 | opalhealthcare.com.au
A FRESH APPROACH TO AGED CARE. 1 SHENTON ROAD CLAREMONT I 0484 002 574 I THE QUEENSLEA.COM.AU RESIDENTIAL AGED CARE
SERVICED APARTMENTS
WELLNESS CENTRE
CHILDCARE
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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WESTERN AUSTRALIA Edition 23
COTTESLOE to GOSNELLS
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
123
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
COTTESLOE Council Claremont 6010
TF TF D TF
12-13, 65D 16704
6280 1900
90 90 73 73 120
40 Marine Pde
6458 7500
128 128
D TF
64D, 113 62834
10 Windsor Rd
6279 3636
Southern Plus East Fremantle Respite Serv 15 Wolsely Rd
1300 669 189
Southern Plus East Fremantle SCC (WA) 15 Wolsely Rd
1300 000 161
58 58 83 83 83 83
D TF WC D TF WC D TF
162 Holland St
0472 784 690
41
19 Laidlaw St
9314 0500
136 116
23 Harvest Rd
1300 998 100
109 109
95 Samson St
9430 8111
P 101 101 s
D TF
Aegis Amherst
75 Amherst Rd
6154 8300
Joseph Banks Aged Care Facility
58 Canna Dr
9251 5400
133 131 81 81
D TF TF
Amaroo Buckley Caring Centre
60 Stalker Rd
1300 653 967
Amaroo McMahon Caring Centre
74 Lissiman St
1300 653 967
Seaforth Gardens Aged Care Centre
2542 Albany Hwy
1300 111 227
128 128 96 61 61 s
D TF D TF TF
185 Maddington Rd
1800 637 299
50 50
D TF
Aegis Alfred Carson
30 Bay Rd
9230 6500
Mercy Place Mont Clare
9 Dean St
1300 631 085
The Queenslea
1 Shenton Rd
Cottesloe 6011 Marine Views Cottesloe
EAST FREMANTLE Council
63 19535 54-55 38797
East Fremantle 6158 Braemar House
FREMANTLE Council
CALD
g
16694 73 38645 73 21971
Fremantle 6160 Residency by Dillons Fremantle
Hilton 6163 Aegis Hilton Park
North Fremantle 6159 Regis North Fremantle
White Gum Valley 6162 Italian Village Fremantle
GOSNELLS Council
Women only facility
TF
12-13, 65D 16638
D TF CD
38995
59 16798
F European, Italian
g
16998
Canning Vale 6155
Gosnells 6110
Maddington 6109 MercyCare Res Aged Care Maddington
12-13, 65D 20749
H
17068
H
16696 16703 6 17165 16729
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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WESTERN AUSTRALIA Edition 23
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs GOSNELLS continued to JOONDALUP
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
124
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
GOSNELLS Council continued Martin 6110 100 100 33 33
Juniper Hayloft
1 Lewis Rd
1300 313 000
Manoah House
86 Mills Rd West
9398 5031
27 Beddi Rd
1300 262 626
Catholic Homes Trinity Residential Care 7 Beddi Rd
9260 1100
60 52 39 39
19 Pioneer Dr
1300 631 085
Brightwater Oxford Gardens
30 Regents Park Rd
1300 223 968
MercyCare Res Aged Care Joondalup
21 Aldwych Way
1800 637 299
Aegis Woodlake
40 Woodlake Retreat
9408 2200
Barridale Lodge
89 Barridale Dr
9309 1145
Bethanie Kingsley
190 Twickenham Dr
13 11 51
Dr Mary Surveyor Centre Kingsley
18 Hocking Rd
9309 7000
23, IBC 20754
D TF C TF
gH
D TF F
H H
IFC, 111, 120 16648
33 33
TF
H
63 17039
61 59 105 101
D TF C TF
5, 35 16849
D TF
12-13, 65D 18456
JOONDALUP Council
CALD, Dutch
124 17009
Duncraig 6023 Amana Living Lady McCusker Home
Edgewater 6027 Edgewater Mercy Hostel
Joondalup 6027
Kingsley 6026 102 98 24 24 37 37 129 129 s
W
T
D TF
26, 78 16684
17089
17151 11 17004 19118
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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WESTERN AUSTRALIA Edition 23
P
JOONDALUP continued to MELVILLE
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
125
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
JOONDALUP Council continued Kinross 6028 1300 262 626
96 96
24 Valencia Rd
9293 5248
138 Lewis Rd 53 Hawkevale Rd
Amana Living Kinross Care Community 71 Kinross Dr
D TF
IFC, 111, 120 16875
65
C D TF
66-67 16765
1300 000 161
65 65
C D TF
6372 0400
160 160
Amana Living Lesmurdie Parry Care Centre 74 Warlingham Dr
1300 262 626
Sunshine Park Aged Care
10 Brady Rd
9291 6100
Villa Maria Hostel
173 Lesmurdie Rd
1300 631 085
40 40 36 36 36
20 Bright Rd
9419 1244
KALAMUNDA Council Carmel 6076 Valencia Aged Care
Forrestfield 6058 Jeremiah Donovan House SCC (WA)
High Wycombe 6057 Karingal Green Health and Aged Care
Lesmurdie 6076
W
H Note 1
19932
TF D TF C TF C TF
KWINANA Council
73 16851
IFC, 111, 120 16869
H H H
66-67 16675 63 16669
Calista 6167 9419 1244
143 109 25 25
94 Kitchener Rd
1300 842 924
120
C D TF
33D, OBC 22367
Riverway
1300 842 924
132
TF
33D, OBC 16702
2 Amur Pl
0433 387 760
108 64
Carinya of Bicton
220 Preston Point Rd
9438 5500
Carinya on Bristol
41 Bristol Ave
9438 5333
58 57 s 40 20
0433 387 760
100 100 40 40 44 44 s 18 18 102 102 s 62 51
Aegis Banksia Park
Aegis Banksia Park Transition Care Program 20 Bright Rd
12-13, 65D 16649
D TF DT b
MELVILLE Council
12-13, 65D 17073
Alfred Cove 6154 Alfred Cove Care Community
Applecross 6153 Applecross Shore Care Community
Bateman 6150 Regents Garden Res Care Bateman
D TF
Bicton 6157
Booragoon 6154 Regents Garden Four Seasons Booragoon 495 Marmion St
Bull Creek 6149 Amana Living Frederick Guest Hostel
25 Gleddon Rd
1300 262 626
Amana Living Lefroy Care Centre
22 Lefroy Rd
1300 262 626
Amana Living Transition Care
22 Lefroy Rd
1300 918 295
RAAFA Alice Ross-King Care Centre
2 Bull Creek Dr
9324 0000
RAAFA Gordon Lodge Note: 1. Only birds as pets are allowed
Bull Creek Dr
9311 4500
W
Chinese
g
60 16855
C D TF C TF
16689
TF
60 16721
F C D TF b D C D TF D TF
20747
H
IFC, 111, 120 16813 IFC, 111, 120 17007 IFC, 111, 120 18462 21508
H
16877
1300 437 527 | opalhealthcare.com.au
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
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WESTERN AUSTRALIA Edition 23
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MELVILLE continued to PERTH
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
126
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
MELVILLE Council continued Melville 6156 1 French Rd
9330 1911
80 32
D TF
16 Fiona Wood Rd Discovery Way (access via Wagtail Cl)
6254 8211
182 182
1300 842 924
141
F D TF
15 Cottrill St
1300 842 924
49
Braemar Cooinda
31 Moorhouse St
6279 3636
Braemar Village
24-32 Charsley St
6279 3636
108 108 52 52
Amana Living Transition Care
99 McCabe St
1300 496 481
Hall & Prior Freshwater Bay A/C Home
67 Palmerston St
9384 5280
Hall & Prior Mosman Park AC Home
57 Palmerston St
9384 5280
RiverSea Mosman Park
1 Wallace Lane
9382 7500
46 46 35 44
22 Coongan Ave
1300 998 100
127 90
C D TF
2 Fenton St
1300 660 640
40 40
TF
1 Heritage Lane
9314 0614
80 80
TF
12-13, 65D 20748
Regis Nedlands
116 Monash Ave
1300 998 100
116 Monash Ave
1300 998 100
D TF F
59 16816
Regis Weston
141 141 119 119
Catholic Homes Archbishop Goody Res A/C 29 Goderich St
6208 6000
James Watson Centre - St Bart's
7 Lime St
9323 5100
Regis Nedlands
116 Monash Ave
1300 998 100
Regis Weston
116 Monash Ave
1300 998 100
Aegis Melville
Murdoch 6150 Aegis Murdoch Murdoch Gardens Care Community
Myaree 6154 Melville Parkside Care Community
C
Willagee 6156
Opening early 2024 12-13, 65D 64303 33D, OBC 16732
TF D TF TF
MOSMAN PARK Council
12-13, 65D 16886
H
g g
Note 1
33D, OBC 17107
CALD
20751
CALD
17159
Mosman Park 6012 2 4 s 9 44
TF D TF D TF
MUNDARING Council
b
H
IFC, 111, 120 21026 Dementia support available
16659
Dementia support available
16644
64D, 113 17059
H
Greenmount 6056 Regis Greenmount
Mundaring 6073 Baptistcare Yallambee
NEDLANDS Council
59 16853 27, 57 16874
H
Mount Claremont 6010 Aegis Montgomery House
Nedlands 6009
PERTH Council
Dementia care available
59 16799
East Perth 6004
Nedlands 6009
Note: 1. Non secure dementia care, resident's pets welcome (conditions apply)
40 40 40 s 141 141 119 119
C
TF TF D TF F
26, 78 17163 Note 2
126 17077 59 16816
Dementia care available
59 16799
2. Facility specifically for men experiencing, or at risk of homelessness, low income, or prematurely aged
We're by your side.
P 9323 5100 E enquiries@stbarts.org.au W stbarts.org.au
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
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WESTERN AUSTRALIA Edition 23
P
PERTH continued to STIRLING
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
127
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
PERTH Council continued West Perth 6005 Hall & Prior Leighton Aged Care Home
40 Florence St
9328 9355
Rosewood West Perth
67 Cleaver St
1300 971 771
The Richardson
32 Richardson St
9381 2800
Bert England Lodge
111 Woodbridge Dr
13 11 51
MercyCare Res Aged Care Rockingham
1 Tanby Pl
1800 637 299
18 Olivenza Cr
13 11 51
Baptistcare Gracehaven
2 Westralia Gdns
1300 660 640
Hall & Prior Rockingham A/Care Home
14 Langley St
72 s 151 92 92
TF TF TF
C
ROCKINGHAM Council
Italian, Macedonian
g
16631 9 17027 54-55 38483
Cooloongup 6168 44 44 54 54
11 17154
D TF TF
Port Kennedy 6172
17087
160 132 s
C D TF
H
11 16720
D TF C TF
H
27, 57 16806
9527 1757
98 98 40 6
72 Fourth Ave
9527 3016
169 131
D TF
12-13, 65D 16773
190 Foreshore Dr
1300 130 013
144 144
D TF
63163
2-10 Oakwood Cr
1300 223 968
61 59
D TF
5, 35 16744
18 Turner Rd
1300 660 640
68 68
D TF
H
27, 57 17033
Aegis Balmoral
29 Gardner St
9367 7333
30 McNabb Loop
13 11 51
H
Hall & Prior McDougall Park A/C Home
18 Ley St
9313 1700
Michael Lee Centre Como
80-82 Henley St
9365 2900
Regis Como
36 Talbot Ave
1300 998 100
D TF D TF TF D TF F
12-13, 65D 16888
Bethanie Como
197 148 99 99 52 4 s 130 130 s 68 34
9367 4870
53
D TF
100 86 110 110
Bethanie Waters
Rockingham 6168
Shoalwater 6169 Aegis Shoalwater
Singleton 6175 Singleton Community Aged Care
Waikiki 6169 Brightwater The Oaks
SERPENTINE-JARRAHDALE Council
Dementia support available
16640
Byford 6122 Baptistcare Graceford
SOUTH PERTH Council Como 6152
Kensington 6151 Hall & Prior Kensington Park A/C Home 62 Gwenyfred Rd
Salter Point 6152 Amana Living Peter Arney Home
1 Gentilli Way
1300 262 626
Baptistcare Gracewood
20 Roebuck Dr
1300 660 640
Hall & Prior Concorde Aged Care Home 25 Anstey St
9367 7559
91 5 s
11 Nugent St
6393 1000
102 102
29 Silica Rd
1300 842 924
145 145
W
STIRLING Council
Dementia support available
16655 16672 59 16796
Dementia support available
D TF D TF
South Perth 6151
11 20750
16652
IFC, 111, 120 16811
H H
27, 57 17079 Note 1
16686
D TF
g H Note 2
119 16676
D TF
g
CALD
33D, OBC 21254
TF
C
g
Balcatta 6021 MYVISTA Balcatta
Carine 6020 Carine Parkside Care Community
Note: 1. Chinese - Dementia support available
2. Bosnian, CALD, Croatian, Former Yugoslavian, Italian, Macedonian, Serbian
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
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WESTERN AUSTRALIA Edition 23
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs STIRLING continued
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
128
1st time user? See page 117
Notes
DPS Advertisement Web Page Reference ID
CALD, NESB
16774
Note 1
17018
STIRLING Council continued Dianella 6059 Hellenic Community Aged Care
2B Hellenic Dr
9303 3870
Maurice Zeffert
119 Cresswell Rd
9375 4600
96 92 s 86 70
2 Rawlins St
9443 3155
60 60
F
16867
Baptistcare David Buttfield Centre
649 North Beach Rd
1300 660 640
72-74 Huntriss Rd
13 11 51
Brenda Hughes
678 North Beach Rd
9445 7030
St. Francis Hostel
678 North Beach Rd
9445 7030
D TF D TF D TF TF
27, 57 16749
Bethanie Gwelup
100 95 112 112 P 41 41 41 41
Brightwater Inglewood
2A Walter Road West
1300 223 968
150 Dundas Rd
1300 223 968
TF D TF
5, 35 63065
Brightwater The Village
128 128 63 49
Aegis Shawford
8 Twyford Pl
9244 8477
39 Hertha Rd
13 11 51
D TF
12-13, 65D 16743
Bethanie Geneff Brightwater Birralee
155 Odin Rd
1300 223 968
102 98 38 38 60 60
D TF D TF
Glendalough 6016 Glendalough Home for the Aged
Gwelup 6018
Inglewood 6052
Innaloo 6018
13 11 51
Bethanie Joondanna (Osborne House)
13 11 51
5 Osborne St
24 24 s 36 23
11 21867
H Note 2
16680 63490
H
5, 35 16758
H
TF b
Joondanna 6060 Bethanie Joondanna (Edinboro House) 130 Edinboro St
g g
11 17029 Note 3
5, 35 16692 11 16947
C
11 17044
Karrinyup 6018 Amana Living Karrinyup Moline House 7 Deanmore Rd
1300 262 626
Juniper Chrystal Halliday Res Aged Care 27 Prisk St
1300 313 000
60 60 120 120
Menora 6050
F D TF
H H
IFC, 111, 120 16880
D TF DT
H H
16850 23, IBC 16804
g H Note 4
119 38885
Acacia Living Group, Menora Gardens A/C 51 Alexander Dr
9436 2151
Juniper Elimatta
45 Alexander Dr
1300 313 000
178 178 42 42
3 Doncaster Rd
9207 4666
112 112
TF
Aegis Sandstrom
44 Whatley Cr
9271 5232
Juniper Riverslea
TF T
W
Mirrabooka 6061 MYVISTA Mirrabooka
Mount Lawley 6050 100 Guildford Rd
1300 313 000
Juniper St David's Res Aged Care Home 17-19 Lawley Cr
1300 313 000
Residency by Dillons Mount Lawley
9271 5674
48 43 43 46 46 44 15
1300 262 626
64 64
22 Wheatcroft St
0406 564 446
105 105 s
Koh-I-Noor Contemporary Care
32 Pangbourne St
9387 5854
MercyCare Res Aged Care Wembley
18 Barrett St
1800 637 299
80 80 126 81
51-53 Second Ave
C
TF
Osborne Park 6017 Amana Living James Brown Care Centre 171 Albert St
Wembley 6014
Note: 1. Jewish - Fully Kosher, Synagogue onsite 2. Bariatric room fully furnished
W
12-13, 65D 16643 23, IBC 17060 23, IBC 17051
g
16697
Note 5
F
IFC, 111, 120 16843
D TF
60 20366
D TF C D TF
16650
Scarborough 6019 Regents Garden Condocare
23, IBC 16898
3. Dementia support available 4. Bosnian, CALD, Croatian, Former Yugoslavian, Italian, Macedonian, Serbian - Respite available
H Note 6
17021
5. Chinese, Italian, Polish, Vietnamese 6. Secure dementia beds for female residents only
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
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WESTERN AUSTRALIA Edition 23
P
STIRLING continued to VICTORIA PARK
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
129
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
STIRLING Council continued Woodlands 6018 Regis Woodlands
10 Sabina St
1300 998 100
122 121
D TF
59 21102
32 Spencer Ave
9375 0800
135 75
D TF
12-13, 65D 16728
45 Bishop St
13 11 51
112 112 s
D TF
11 19933
62 58 79 8 s 32 s
Yokine 6060 Aegis Stirling
SUBIACO Council Jolimont 6014 Bethanie Subiaco
Subiaco 6008 39 Hamersley Rd
1300 223 968
Hall & Prior Hamersley Aged Care Home 441 Rokeby Rd
Brightwater Onslow Gardens
9381 6542
Hall & Prior St Lukes Aged Care Home
429 Rokeby Rd
9381 8061
Aegis Hermitage
5 Cottage Cl
9297 0222
Aegis The Pines
167 Ponte Vecchio Blvd
9297 9100
SWAN Council
W
C
Note 1
TF TF
F
5, 35 16691
Dementia support available
16657
Dementia support available
16883
Ellenbrook 6069 120 96 78 56
Guildford 6055 Catholic Homes St Vincent’s Res Care
224 Swan St West
9279 5055
Guildford Village
34 Swan St East
9279 7755
86 86 45 38
6 Eveline Rd
9278 9200
120 120
Baptistcare Morrison Gardens
1A North St
1300 660 640
Hall & Prior Tuohy Aged Care Home
22 Morrison Rd
9274 1756
Midland Nursing Home
44 John St
9274 3157
73 73 s 48 s 110 25 s
4-10 Hayman Rd
74 80 6363 6710 P 60 60 1300 313 000 42 42 1300 313 000 57 57 1300 313 000 52 52 6250 0250 85 67 6250 0250 131 98 s 6250 0250 75 6250 0250 120 120 s
C
Middle Swan 6056 Middle Swan Residential Care
12-13, 65D 19138
TF TF
26, 78 16767
12-13, 65D 16760
16678 22366
T
Midland 6056
VICTORIA PARK Council
D TF D TF
D TF g C TF b g WC D TF
ATSI
27, 57 17038
Note 2
16766 61 16633
Bentley 6102 Juniper Annesley
Juniper Charles Jenkins Transition Care 4-10 Hayman Rd Juniper Cygnet
4-10 Hayman Rd
Juniper Hilltop
4-10 Hayman Rd
Juniper Trinity
4-10 Hayman Rd
SwanCare Kingia
5 Allen Ct
SwanCare Ningana
3 Allen Ct
SwanCare Tandara
73 Jarrah Rd
SwanCare Waminda
1 Adie Ct
Carlisle 6101
1300 313 000
Hall & Prior Windsor Park A/Care Home 110 Star St
9472 9488
Mercy Place Lathlain
1300 631 085
114 s 64 56
9367 4870
53
63 Archer St
Kensington 6151 Hall & Prior Kensington Park A/Care Home 62 Gwenyfred Rd Note: 1. Dementia support available 2. LGBTIQ; Dementia support available
3. Independent living available on site 4. ATSI; Dementia support available
D TF D TF
H
b
TF TF D TF
Basic daily fee only
23, IBC 21887 23, IBC 17024
H H H
D TF b D TF TF C TF C
23, IBC 16641
23, IBC 16994 23, IBC 17082 71, 130 19139 71, 130 38882
H Note 3 H Couples suite g
71, 130 16793 71, 130 16665
Note 4
16771 63 16646
Dementia support available
16652
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
130
Aged Finding Care Providers Guide
WESTERN AUSTRALIA Edition 23
Enriching your Aged Care Journey SwanCare is a leading residential aged care service provider based just 15 minutes from the
Perth CBD. For those no longer able to live independently at home, SwanCare’s four residential aged care centres cater to a broad range of services including clinical, dementia, palliative, respite and complex care needs such as PEG, NGT, MND and more.
At SwanCare, our sense of community is important. We offer a range of social engagement activities, catering to all levels of ability, with residents and families invited to participate in activity planning.
As a premier provider of aged care services since 1961, residents can rest assured that they will receive a high level of professional and compassionate care, delivered by an award-
winning, highly skilled team of staff members. The wealth of knowledge contained within our
trusted team, and the dedication they show in caring for all residents, allows families to feel confident in choosing SwanCare.
To discuss how SwanCare can make the transition into residential aged care an enriching experience, contact Admissions Manager, Leanne LeBrun, on 08 6250 0250 or by emailing care@swancare.com.au.
swancare.com.au Retirement Living | Home Care | Residential Aged Care
PB
Finding Providers
WESTERN AUSTRALIA Edition 23
P
VINCENT to WANNEROO
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs
131
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
VINCENT Council East Perth 6004 Catholic Homes Archbishop Goody Residential Aged Care James Watson Centre - St Bart's
29 Goderich St
6208 6000
40
7 Lime St
9323 5100
40 40 s
21 Wright St
9328 4162
46 46
TF
12-13, 65D 17023
5 Britannia Rd
1300 971 771
120 120
C D TF
9 17005
Aegis Sandstrom
44 Whatley Cr
9271 5232
100 Guildford Rd
1300 313 000
Juniper St David's Res Aged Care Home 17-19 Lawley Cr
1300 313 000
TF T
12-13, 65D 16643
Juniper Riverslea Residency by Dillons Mount Lawley
51-53 Second Ave
9271 5674
48 43 43 46 46 44 15
Aegis St Michael's
53 Wasley St
9227 2900
Casson House
2-10 Woodville St
9328 8422
St Rita's Aged Care Facility
25 View St
9328 8871
Hall & Prior Leighton Aged Care Home
40 Florence St
9328 9355
Rosewood West Perth
67 Cleaver St
1300 971 771
The Richardson
32 Richardson St
9381 2800
Highgate 6003 Aegis Lincoln Park
C
Leederville 6007 Rosewood Leederville
Mount Lawley 6050
C
26, 78 17163
TF TF
126 17077
Note 1
23, IBC 17060 23, IBC 17051
TF
g
Note 2
16697
102 66 70 1 47 23
F F TF
g
Note 3
12-13, 65D 16770
72 s 151 92 92
TF TF TF
g
North Perth 6006
West Perth 6005
C
17020 16769 Italian, Macedonian
16631 9 17027 54-55 38483
IT’S AGED CARE, ELEVATED. 32 RICHARDSON ST WEST PERTH I 0436 960 453 I THERICHARDSON.COM.AU RESIDENTIAL AGE CARE
WELLNESS & REHABILITATION CENTRE
HEATED INDOOR POOL
WANNEROO Council Alkimos 6038 49 Scotthorn Dr
9544 3200
134 134
D TF
95 Imperial Cct
1300 223 968
110 110
D TF
Juniper John Bryant
95 Rawlinson Dr
1300 313 000
Villa Terenzio
33 Kent Rd
9247 0888
42 42 128 59
D TF D TF D TF TF D TF
Aegis Shorehaven
Madeley 6065 Brightwater Madeley
Marangaroo 6064
Merriwa 6030 RAAFA Karri and Tuart Lodge
RAAFA Estate, 19 Hughie Edwards Dr 9400 3800
RAAFA Vivian Bullwinkel Lodge
Cambrai VIllage, 85 Hester Ave 9206 6000
110 110 s 79 79 s
340 Anchorage Dr North
102 102
Mindarie 6030 Aegis Anchorage
9400 1000
Note: 1. Facility specifically for men experiencing, or at risk of homelessness, low income, or prematurely aged
12-13, 65D 22363 5, 35 16710
H
Visiting pets program 23, IBC 17014
g
2. Chinese, Italian, Polish, Vietnamese
Italian
16656
H H Visiting pets program
16736 18464
12-13, 65D 18053 3. Italian, Macedonian
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Finding Providers
WESTERN AUSTRALIA Edition 23
P
METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs WANNEROO continued
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
132
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
WANNEROO Council continued Wanneroo 6065 Jacaranda Lodge Wanneroo
55 Belgrade Rd
9306 2311
Regents Garden Res Resort Lake Joondalup 33 Drovers Pl
0406 564 446
Wanneroo Community Nursing Home
9 Amos Rd
9306 2088
629 Two Rocks Rd
13 11 51
Yanchep 6035 Bethanie Beachside
65 65 D TF 100 68 s W TF 65 33 CD F
H H
60 16750
160 80
H
11 18720
T
C D TF
Finding Providers
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura Bed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
ALBANY to BOYUP BROOK
16751
WESTERN AUSTRALIA Edition 23
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
16797
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
ALBANY Council Albany 6330 2 Bethel Way
1300 660 640
85 85
D TF
67 Mermaid Ave
9844 1105
58
D TF
66-67 17026
11 Townsend St
1300 313 000
100 100
D TF
23, IBC 22176
Annie Bryson McKeown Aged Care
2 Angove Rd
9844 1105
55 Hardie Rd
9841 5999
F D TF
66-67 17149
Hall & Prior Clarence Estate A/C Home
39 86 52 s
Beaufort Rd
0419 856 664
85 4
Baptistcare Bethel
Emu Point 6330 Gwen Hardie Aged Care
Lockyer 6330 Juniper Korumup
Spencer Park 6330
Yakamia 6330 CraigCare Albany
AUGUSTA-MARGARET RIVER Council
W
C
C D TF
27, 57 17156
H
16757 Note 1
g
16885
Augusta 6290 Augusta Multi Purpose Service
Cnr Donovan St & Blackwood Ave 9758 3222
Margaret River 6285
24 16 s
21 Farrelly St
1300 660 640
38 30
1 Sewell St
9646 3200
14
Boyup Brook Multi Purpose Service
12 Hospital Rd
9765 0222
Boyup Brook Multi Purpose Service
58 Bridge St
9765 1327
12 P 17
Baptistcare Mirrambeena
BEVERLEY Council
16685
F D TF
27, 57 17032
H
Beverley 6304 Beverley Health Service
17080
BOYUP BROOK Council Boyup Brook 6244
F
16857 SRS
16857
Note: 1. CALD - Secure site; Pastoral care
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Finding Providers
WESTERN AUSTRALIA Edition 23
BRIDGETOWN-GREENBUSHES to COLLIE
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
133
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
BRIDGETOWN-GREENBUSHES Council Bridgetown 6255 P
Bridgetown Hospital
Cnr Peninsula Rd & Pioneer St 9782 1222
Geegeelup Aged Care Facility
3 Scott St
9761 1366
32 32
F TF
27 Whittington St
1300 660 640
43 5
D TF
20 Dickson Dr
1300 000 161
55 39
DT
35 Dunstall St
9061 0222
6
Bunbury Gardens Care Community
39 Hayes St
1300 842 924
Catholic Homes Ocean Star Res Care
207 Ocean Dr
9796 6600
Regis Bunbury
926 Woodrow St
1300 998 100
Wattle Hill Care
2 Wattle St
9721 4100
68 42 95 62
37 Hastie St
13 11 51
81 35
BROOKTON Council
19129 Visiting pet program
17015
Brookton 6306 Baptistcare Kalkarni
BROOME Council
27, 57 16730
Broome 6725 Germanus Kent House SCC (WA)
BRUCE ROCK Council
ATSI
g
73 17030
Bruce Rock 6418 Bruce Rock Memorial Health Service
BUNBURY Council
F
16845
TF C T D TF DT
33D, OBC 16690
Bunbury 6230 10 s 42 s 93 62
South Bunbury 6230 Bethanie Elanora
D TF
H
26, 78 16768 59 17085 16663 11 16939
H
1300 437 527 | opalhealthcare.com.au
BUSSELTON Council Broadwater 6280 Aegis Ellenvale
Cnr Broadwater Blvd & Bell Dr 9788 6400
Capecare Busselton
20 Ray Ave
9750 2000
140 140 118 106 s
D TF D TF
H
16742
450 Bussell Hwy
1300 660 640
99 99
D TF
H
27, 57 16698
9941 0555
36
9734 0222
64 62 s
Busselton 6280 Baptistcare William Carey Court
CARNARVON Council
12-13, 65D 20368
Carnarvon 6701 Carnarvon Health Campus Gnullingoo Mia Cleaver St
COLLIE Council
sW
62685
F
Collie 6225 ValleyView Residence
3-5 Vernon St
D TF
Dementia specific gardens
19141
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Finding Providers
WESTERN AUSTRALIA Edition 23
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs CORRIGIN to GERALDTON (GREATER)
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
134
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
CORRIGIN Council Corrigin 6375 Corrigin Health Service
F
16673
9063 2502
4 10 9 s
Cnr Myers St & Strickland Dr
9661 0200
9
F
16705
111 Eaton Dr
13 11 51
160 100
D TF
11 16775
50 Scotsdale Rd
9848 0600
18 4 s
TF
16844
37 Sutherland St
1300 313 000
26 10
565 Forrest Rd
1300 313 000 P 24
49 Kirkwood St
Corrigin Health Service Wogerlin House 7 Lynch St
9063 0333
DALWALLINU Council
20755
Dalwallinu 6609 Dalwallinu Health Service
DARDANUP Council Eaton 6232 Bethanie Fields
W
DENMARK Council Denmark 6333 Denmark Multi Purpose Service
DERBY-WEST KIMBERLEY Council Derby 6728 Juniper Numbala Nunga
Fitzroy Crossing 6765 Juniper Guwardi Ngadu
C
DONNYBROOK-BALINGUP Council
g
ATSI
23, IBC 16639
g
ATSI
23, IBC 17028
Donnybrook 6239 Hall & Prior Tuia Lodge
30 Allnutt St
9732 3500
40 40
34 McIntyre St
9863 5222
4
1 Talbot St
9039 9200
P 4
17 Eyre St
9072 3222
90 90 s
Lyon St
9949 3666
3
17 Crowtherton St
9923 5000
62703
T
DUMBLEYUNG Council Dumbleyung 6350 Dumbleyung Health Service
F
DUNDAS Council
16779
Norseman 6443 Norseman Hospital
18738
ESPERANCE Council Esperance 6450 Esperance Aged Care Facility
EXMOUTH Council
C D TF
16636
2 s
F
16848
110 110 s
C D TF
32D 17069
Exmouth 6707 Exmouth Multi Purpose Service
GERALDTON (GREATER) Council Bluff Point 6530 Nazareth House Geraldton
Nazareth Care GERALDTON
Aged care from the heart
Book your tour today!
Call 1800 749 123
admissions.aus@nazarethcare.com
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Finding Providers
WESTERN AUSTRALIA Edition 23
GERALDTON (GREATER) continued to KATANNING PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
135
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
GERALDTON (GREATER) Council continued Geraldton 6530 Geraldton Shore Care Community
159 Fitzgerald St
1300 842 924
Juniper Hillcrest
40 Onslow St
1300 313 000
90 52 80 80
33D, OBC 16658
TF CDT
23, IBC 16993
1300 437 527 | opalhealthcare.com.au
GNOWANGERUP Council Gnowangerup 6335 Gnowangerup Hospital Mallee Springs A/C Broomhill -Gnowangerup Rd 9827 2222
8
2
19126
GOOMALLING Council Goomalling 6460 Forrest St
9629 0100
12
F
440 Neighbour St
9168 6524
28
F
3 Knowles St
9729 0499
70 70
48 Blenheim Rd
9927 0200
13 12 s
Amana Living Edward Collick Home
173 Wilson St
1300 050 938
Victoria Park N/H & Hostel SCC (WA)
1 Croesus St
1300 000 161
89 89 51 51
58 Hampton St
9182 1365
20 20 s
T
Juniper Bethshan
7 Piesse St
1300 313 000
Katanning Hospital & Health Service
11-31 Kobeelya Ave
9821 6222
26 24 s 16 16 s
TF
Goomalling Health Service
HALLS CREEK Council
17056
Halls Creek 6770 Halls Creek People's Church A/C Fac
HARVEY Council
ATSI
g
16992
Harvey 6220 Hocart Lodge
IRWIN Council
C D TF
16995
H
Port Denison 6525 Dongara/Eneabba/Mingenew Multi Purpose Service
KALGOORLIE-BOULDER Council
17086
F
Kalgoorlie 6430
KARRATHA Council
D TF C TF
g H Note 1
IFC, 111, 120 16787
ATSI
16706
73 16764
Roebourne 6718 Yaandina Aged Care Centre
KATANNING Council
g
Katanning 6317
Note: 1. ATSI - 12 beds specifically for ATSI residents
F
23, IBC 17157 18062
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Finding Providers
WESTERN AUSTRALIA Edition 23
P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs KELLERBERRIN to MEEKATHARRA
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
136
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
KELLERBERRIN Council Kellerberrin 6410 Dryandra Aged Care
45 Leake St
9045 4400
Kellerberrin Memorial Health Service
51-63 Gregory St
9045 6222
Kojonup Hospital Lechenaultia House
Spring St
9831 2222
Springhaven Lodge
15 Barracks Pl
130 Graham St
47 4
66-67 61878
C D TF b F
KOJONUP Council
19132
Kojonup 6395 9831 2800
6 2 22 s
F F
9894 1222
5
3
F
16777
Cnr Stubbs St & Memorial Dr 9890 2222
6
1
F
16776
2 Beria Rd
9088 2600
8
F
18737
35 Hudson Dr
1300 223 968
131 131
D TF
5, 35 16723
95 Lakes Rd
9535 0700
106 64
D TF
12-13, 65D 17036
1 Hungerford Ave
1300 631 085
83 52
C
TF
63 16645
Amana Living Wearne House
7 Leslie St
1300 262 626
Bethanie Peel
2 MacIaggan Turn
13 11 51
Coolibah Care Residential
30 Third Ave
9535 0300
Mandurah Coast Care Community
83 Boundary Rd
1300 842 924
47 41 50 50 136 132 s 54
F C D TF C D TF D TF
Acacia Living Group, Meadow Springs AC 82 Oakmont Ave
9535 0200
RAAFA Estate, 41 Portrush Pde 9582 5300
87 87 96 96 s
F TF
59 Ipsen St
1300 660 640
65 35
Railway Cr
9776 4000
5
5 s
Savage St
9981 0600
7
6 s
KONDININ Council
19127 Nurse on call 24/7
16681
Kondinin 6367 Kondinin Health Service
LAKE GRACE Council Lake Grace 6353 Lake Grace Health Service
LAVERTON Council Laverton 6440 Laverton Multi Purpose Service
MANDURAH Council Dudley Park 6210 Brightwater The Cove, Mandurah
Greenfields 6210 Aegis Greenfields
Halls Head 6210 Mercy Place Mandurah
Mandurah 6210
Meadow Springs 6210 RAAFA McNamara Lodge
MANJIMUP Council
H
IFC, 111, 120 16873
H
7 17022
11 17052 33D, OBC 16637 17063 16740
H
Manjimup 6258 Baptistcare Moonya
Pemberton 6260 Pemberton Northcliffe MPS
MEEKATHARRA Council
D TF
27, 57 16864
F
18742
Meekatharra 6642 Meekatharra Hospital
g
ATSI
17067
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Finding Providers
WESTERN AUSTRALIA Edition 23
P
MERREDIN to QUAIRADING
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs
137
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
MERREDIN Council Merredin 6415 Merredin Health Serv Berringa Lodge
84 Haig Rd
9081 3222
46 Kitchener Rd
9081 3222
10 9 10 10 s
TF
17153
Merredin Health Serv Moorditj Mia
F
17000
Dandaragan St
9651 0222
22 15 s
F
16674
1 Caulfield St
9971 0200
14 14 s
F
16865
4 Bedingfeld Rd
9531 1622
70 70 s
D TF
17139
Carey St
9756 3800
9
F
18741
Ada St
9064 6222
13 6 s
F
16783
Narrogin Cottage Homes
50 Felspar St
9881 1677
Residency by Dillons Narrogin
52 Williams Rd
9881 2244
50 50 s 50 7
D TF C TF
Wanarn Community, Main Rd 8955 8068
18
C
Juniper Bethavon
107 Duke St
1300 313 000
47-57 Burgoyne St
1300 313 000
C TF C D TF
23, IBC 17155
Juniper The Residency
33 33 45 33
103 Stephen St
9934 0200
8
8 s
F
17001
Langton Rd
9892 1222
39 25 s
D TF
17074
200 Forrest Cir
9174 1522
56 40 s
T
16759
19 Harris St
9645 2222
6 6
MOORA Council Moora 6510 Moora Health Service
MORAWA Council Morawa 6623 Morawa Perenjori Multi Purpose Serv
MURRAY Council Pinjarra 6208 Bedingfeld Lodge
NANNUP Council
W
Nannup 6275 Nannup Multi Purpose Service
NAREMBEEN Council Narembeen 6369 Narembeen Health Service
NARROGIN Council Narrogin 6312
NGAANYATJARRAKU Council
g H European
16991 16630
Ngaanyatjarra-Giles 6431 Kungkarrangkalpa Aged Care Facility
NORTHAM Council
TF
g
ATSI - NATSIFAC funded care
17224
Northam 6401
NORTHAMPTON Council
23, IBC 16671
Northampton 6535 Northampton Health Service
PLANTAGENET Council Mount Barker 6324 Plantagenet Cranbrook Health Service
PORT HEDLAND Council South Hedland 6722 Karlarra Residential Aged Care Facility
QUAIRADING Council Quairading 6383 Quairading Health Service
Quairading Health Serv Parker House Cnr Jennaberring Rd & Loudon St 9645 1455
3 6
F F
16752 17064
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Finding Providers P
REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs RAVENSTHORPE to YORK
WESTERN AUSTRALIA Edition 23
PHONE (08)
s W C DT F b gH
Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e
138
Notes
1st time user? See page 117
DPS Advertisement Web Page Reference ID
RAVENSTHORPE Council Ravensthorpe 6346 Ravensthorpe Health Service
9838 2211
4
Cnr Thomas & Mayrhofer Sts 9954 3200
9
Leake St
9683 0222
7
6 Arnott St
9861 1755
18 18
15 Eastcott St
9733 1355
45 43 s
74 Martin St
F
18739
9
F
17081
5
F
16882
THREE SPRINGS Council Three Springs 6519 North Midlands Multi Purpose Service
TRAYNING Council Kununoppin 6489 Kununoppin Health Service
WAGIN Council Wagin 6315 Waratah Lodge
16664
WAROONA Council Waroona 6215 Pam Corker House
WONGAN-BALLIDU Council
C D TF
17049
H
Wongan Hills 6603 14
F
16707
9692 1222
11
F
16667
50 Ivanhoe Rd
1300 313 000
25 25
Coolgardie Rd
9081 2222
8
8
F
17017
20 Redmile Rd
1300 660 640 9641 0200
D TF
27, 57 20699
York Health Service & Pioneer Memorial Lodge Trew Rd
26 26 21
Wongan Hills Health Service & Lovegrove Lodge Cnr Ackland & Mitchell St 9691 1222
WYALKATCHEM Council Wyalkatchem 6485 Wyalkatchem Health Service
9 Honour Ave
WYNDHAM-EAST KIMBERLEY Council Kununurra 6743 Juniper Gerdewoonem
g
YILGARN Council
ATSI
23, IBC 20367
Southern Cross 6426 Southern Cross Health Service
YORK Council York 6302 Baptistcare Balladong Gardens
17055
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
PB
Finding Providers
WESTERN AUSTRALIA Edition 23
PHONE (08)
Acacia Living Group, Menora Gardens AC
51 Alexander Dr
Amana Living Lady McCusker Home
27 Beddi Rd
Amana Living Peter Arney Home
1 Gentilli Way
Bedingfeld Lodge
4 Bedingfeld Rd
Menora 6050 9436 2151 178 178
W DTF W DTF W DTF Pinjarra 6208 9531 1622 70 70 s W DTF Eaton 6232 13 11 51 160 100 W DTF Jolimont 6014 13 11 51 112 112 s W DTF Carnarvon 6701 9941 0555 36 sW F Spencer Park 6330 9841 5999 86 52 s W DTF Ferndale 6148 6228 0400 126 126 s W C DTF High Wycombe 6057 6372 0400 160 160 W TF Midland 6056 9274 3157 110 25 s W C DTF Aubin Grove 6164 0433 387 760 102 102 s W DTF Booragoon 6154 0433 387 760 100 100 W TF Wanneroo 6065 0406 564 446 100 68 sW TF Scarborough 6019 0406 564 446 105 105 s W DTF East Fremantle 6158 1300 669 189 83 83 W C DTF East Fremantle 6158 1300 000 161 83 83 W C DTF
H H H
Duncraig 6023 1300 262 626 60 52 Salter Point 6152 1300 262 626 100 86
Bethanie Fields
111 Eaton Dr
Bethanie Subiaco
45 Bishop St
Carnarvon Health Campus Gnullingoo Mia
Cleaver St
Hall & Prior Clarence Estate AC Home
55 Hardie Rd
Howard Solomon Residential Estate
91 Hybanthus Rd
Karingal Green Health and Aged Care
53 Hawkevale Rd
Midland Nursing Home
44 John St
Regents Garden Aubin Grove
248 Lyon Rd
Regents Garden Four Seasons Booragoon
495 Marmion St
Regents Garden Res Resort Lake Joondalup 33 Drovers Pl Regents Garden Scarborough Condocare
22 Wheatcroft St
Southern Plus East Fremantle Respite Serv
15 Wolsely Rd
Southern Plus East Fremantle SCC (WA)
15 Wolsely Rd
Definitions see page 165
Size
All extra service providers are also listed in the directory on pages 117 –138
s W C DT F b H
of Sin Facilit gle y (B B e Boo edroom ds/Pla ked ces s w Extr Respit ith En ) suit a Se e Be es Pet rvices ds s on Sec Premis ure es D Sec emen ure ti a U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds L i vi ng O nsit e
See page 146 a for definitions
Aged Care Homes with Extra Services
139
DPS
Advert Web Page ID 16850
IFC, 111, 120 16648 IFC, 111, 120 16811 17139 11 16775 11 19933 62685 16757 16996
H
19932 61 16633
H
60 20365
H
60 16750
60 16721 60 20366 73 38645 73 21971
D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
Finding Providers
WESTERN AUSTRALIA Edition 23
Culturally Appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services
The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.
Cultural Group ATSI
PHONE DPS Aged Care Home (08) Web ID Name Amana Living Kalgoorlie Edward Collick Home Kalgoorlie 1300 050 938 16787
Cultural Group CALD
Aged Care Home Name Braemar Cooinda
DPS Web ID Willagee 6279 3636 20751
ATSI
Baptistcare Morrison Gardens
Midland 1300 660 640 17038
CALD
Braemar House
East Fremantle 6279 3636 16694
ATSI
Germanus Kent House SCC (WA)
Broome 1300 000 161 17030
CALD
Braemar Village
Willagee 6279 3636 17159
ATSI
Hall & Prior Windsor Park Aged Care Home
Carlisle 9472 9488 16771
CALD
Carine Parkside Care Community
Carine 1300 842 924 21254
ATSI
Halls Creek People's Church Aged Care Facility Halls Creek 9168 6524 16992
CALD
CraigCare Albany
Yakamia 0419 856 664 16885
ATSI
Juniper Gerdewoonem
Kununurra 1300 313 000 20367
CALD
Hellenic Community Aged Care
Dianella 9303 3870 16774
ATSI
Juniper Guwardi Ngadu
Fitzroy Crossing 1300 313 000 17028
CALD
Manoah House
Martin 9398 5031 17009
PHONE (08)
ATSI
Juniper Numbala Nunga
Derby 1300 313 000 16639
CALD
MYVISTA Balcatta
Balcatta 6393 1000 16676
ATSI
Kungkarrangkalpa Aged Care Facility Ngaanyatjarra-Giles 8955 8068 17224
CALD
MYVISTA Mirrabooka
Mirrabooka 9207 4666 38885
ATSI
Meekatharra Hospital
Meekatharra 9981 0600 17067
CALD
Ritcher Lodge
Bayswater 9272 8733 17058
ATSI
Yaandina Aged Care Centre
Roebourne 9182 1365 16706
Chinese
Hall & Prior Concorde Aged Care Home
South Perth 9367 7559 16686
Bosnian
MYVISTA Balcatta
Balcatta 6393 1000 16676
Chinese
Regents Garden Residential Care Bateman
Bateman 0433 387 760 16855
Bosnian
MYVISTA Mirrabooka
Mirrabooka 9207 4666 38885
Chinese
Residency by Dillons Mount Lawley
CALD
Aegis Shoreline
North Coogee 6268 1500 22364
Croatian
MYVISTA Balcatta
Mount Lawley 9271 5674 16697 Balcatta 6393 1000 16676
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
PB
Finding Providers
140
WESTERN AUSTRALIA Edition 23
Cultural Group Croatian
Aged Care Home Name MYVISTA Mirrabooka
PHONE (08)
DPS Web ID Mirrabooka 9207 4666 38885
Cultural Group Italian
Aged Care Home Name Villa Dalmacia Aged Care Facility
DPS Web ID Spearwood 9418 5222 16763
Croatian
Villa Dalmacia Aged Care Facility
Spearwood 9418 5222 16763
Italian
Villa Terenzio
Marangaroo 9247 0888 16656
Dutch
Fair Haven Home
Armadale 9399 7173 16990
Jewish
Maurice Zeffert
Dianella 9375 4600 17018
Dutch
Manoah House
Martin 9398 5031 17009
LGBTIQ
Hall & Prior Tuohy Aged Care Home
Midland 9274 1756 16766
European
Italian Village Fremantle
White Gum Valley 9430 8111 16998
European
Narrogin Cottage Homes
PHONE (08)
Macedonian Aegis St Michael's
North Perth 9227 2900 16770
Narrogin 9881 1677 16991
Macedonian Hall & Prior Leighton Aged Care Home
West Perth 9328 9355 16631
Fmr Yugoslavian MYVISTA Balcatta
Balcatta 6393 1000 16676
Macedonian MYVISTA Balcatta
Balcatta 6393 1000 16676
Fmr Yugoslavian MYVISTA Mirrabooka
Mirrabooka 9207 4666 38885
Macedonian MYVISTA Mirrabooka
Mirrabooka 9207 4666 38885
Italian
Aegis Shoreline
North Coogee 6268 1500 22364
NESB
Hellenic Community Aged Care
Italian
Aegis St Michael's
North Perth 9227 2900 16770
Polish
Residency by Dillons Mount Lawley
Italian
Hall & Prior Leighton Aged Care Home
West Perth 9328 9355 16631
Portuguese Villa Dalmacia Aged Care Facility
Italian
Italian Village Fremantle
Italian
MYVISTA Balcatta
Italian
MYVISTA Mirrabooka
Italian
Residency by Dillons Mount Lawley
Dianella 9303 3870 16774 Mount Lawley 9271 5674 16697 Spearwood 9418 5222 16763
White Gum Valley 9430 8111 16998
Serbian
MYVISTA Balcatta
Balcatta 6393 1000 16676
Balcatta 6393 1000 16676
Serbian
MYVISTA Mirrabooka
Mirrabooka 9207 4666 38885
Vietnamese Residency by Dillons Mount Lawley
Mount Lawley 9271 5674 16697
Mirrabooka 9207 4666 38885 Mount Lawley 9271 5674 16697
Finding Providers
WESTERN AUSTRALIA Edition 23
Culturally Appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services
The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.
Cultural Group African
Service Provider Comfort Keepers Perth - South of the River
9315 2200
DPS Web ID 19580
PHONE (08)
Cultural Group ATSI
Service Provider People Who Care
9379 1944
DPS Web ID 16834
PHONE (08)
Arabic
Comfort Keepers Perth - South of the River
9315 2200
19580
ATSI
People Who Care - Perth Metro Region
9379 1944
19555
Arabic
Home Caring
1300 875 377 39049
ATSI
People Who Care North Metro
9379 1944
19559
Arabic
Multicultural Services Centre of WA
9328 2699
38813
ATSI
Shire of Narrogin Regional Homecare
9890 0700
17751
Arabic
St Basil's Home Care Packages
6146 2585
17777
ATSI
WACHS Kimberley Aged & Community Services
9192 0333
17749
Asian
Chung Wah CC Home Care Packages
9328 3988
17754
ATSI
Warmun Community (Turkey Creek) AC Services
0427 867 245 17787
Asian
Home Caring
1300 875 377 39049
ATSI
White Oak Home Care Packages
9301 0299
20085
Asian
Multicultural Services Centre of WA
9328 2699
38813
ATSI
Wiluna Aged Care Services
9981 8641
17790
Asian
Triple A Care
9328 3435
17782
ATSI
Yaandina Aged Care Centre
9182 1365
16706
Asian
Umbrella Multicultural Community Care Services
9275 4411
21464
Bosnian
MCWA - Aged Care With A Difference
03 9318 1111 22041
ATSI
Bethanie Community Care Mid West
13 11 51
18421
Bosnian
Peel Community Care
9531 2076
38762
ATSI
Cockburn Care Home Care Packages
9411 3780
17735
Bosnian
Rainbow Multicultural Aged Care Program
9271 2026
17759
ATSI
Enrich Living Services WA Metropolitan
1300 202 003 17723
Bosnian
St Simeon Healthcare
02 8645 4010 43604
ATSI
HCP Country Region| Southern Plus
1300 000 161 17776
Bosnian
St Simeon HealthCare Service (WA)
0478 184 732 38307
ATSI
Home Care | Southern Plus
1300 000 161 17729
Burmese
Chung Wah CC Home Care Packages
9328 3988
17754
ATSI
Home Support Services (WA)
1800 854 300 21929
Burmese
Multicultural Services Centre of WA
9328 2699
38813
ATSI
Juniper Home Care
1300 313 000 18080
Burmese
Triple A Care
9328 3435
17782
ATSI
Juniper Kununurra Community Care
1300 313 000 17750
CALD
Amana Living Home Care Services
1300 262 626 17724
ATSI
Let's Get Care (WA)
1300 497 442 38282
CALD
Bethanie Community Care Mid West
13 11 51
18421
ATSI
Ngaanyatjarra Health Community Care Centre
0439 227 618 19624
CALD
Bethanie Community Care Perth Metro East
13 11 51
21036
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
PB
Finding Providers
WESTERN AUSTRALIA Edition 23
Cultural Group CALD
Service Provider Bethanie Community Care Perth Metro North
CALD
Bethanie Community Care South West
141
13 11 51
DPS Web ID 17798
Cultural Group Filipino
Service Provider Morrissey Homestead
9725 4699
DPS Web ID 54982
13 11 51
17733
Filipino
Peel Community Care
9531 2076
38762
PHONE (08)
PHONE (08)
CALD
Brightwater at Home
1300 223 968 17728
Filipino
St Simeon Healthcare
02 8645 4010 43604
CALD
Catholic Homes - Home Care Services Metropolitan
1300 244 000 21188
Fmr Yugoslavian MCWA - Aged Care With A Difference
03 9318 1111 22041
CALD
Catholic Homes - Home Care Services Regional
1300 244 000 38333
Fmr Yugoslavian Rainbow Multicultural Aged Care Program
9271 2026
CALD
Chung Wah CC Home Care Packages
9328 3988
Fmr Yugoslavian St Simeon Healthcare
02 8645 4010 43604
CALD
Claro Aged Care & Disability Services
1300 303 770 22122
Fmr Yugoslavian St Simeon HealthCare Service (WA)
0478 184 732 38307
CALD
Comfort Keepers Perth North/Hills/Mandurah
9492 8920
German
9382 1983
17754 18430
CURA In-Home Care
17759
17779
CALD
HCP Country Region| Southern Plus
1300 000 161 17776
German
Morrissey Homestead
9725 4699
54982
CALD
1800 854 300 21929
German
Peel Community Care
9531 2076
38762
9228 2220
German
St Simeon Healthcare
02 8645 4010 43604
CALD
Home Support Services (WA) Italo-Australian Welfare & Cultural Centre (ICare Community Services [HCP Program/In Home Care]) Let's Get Care (WA)
1300 497 442 38282
Greek
Home Caring
1300 875 377 39049
CALD
MCWA - Aged Care With A Difference
03 9318 1111 22041
Greek
Peel Community Care
9531 2076
38762
CALD
Multicultural Services Centre of WA
9328 2699
38813
Greek
St Basil's Home Care Packages
6146 2585
17777
CALD
MYVISTA Home Care
6393 1000
18042
CALD
People Who Care
9379 1944
16834
CALD
People Who Care - Perth Metro Region
9379 1944
19555
CALD
People Who Care North Metro
9379 1944
19559
CALD
Rainbow Multicultural Aged Care Program
9271 2026
17759
CALD
Southcare Home Care Packages
9450 6233
17775
CALD
St Basil's Home Care Packages
6146 2585
17777
CALD
Triple A Care
9328 3435
17782
CALD
Umbrella Multicultural Community Care Services Inc
9275 4411
21464
CALD
White Oak Home Care Packages
9301 0299
20085
Cambodian Chung Wah CC Home Care Packages
9328 3988
17754
Chinese
Chung Wah CC Home Care Packages
9328 3988
17754
Chinese
Home Caring
1300 875 377 39049
Chinese
Peel Community Care
9531 2076
Croatian
MCWA - Aged Care With A Difference
03 9318 1111 22041
Italian
Croatian
MYVISTA Home Care
6393 1000
Italian
CALD
17799
38762 18042
Hindi
Home Caring
1300 875 377 39049
Hungarian
Peel Community Care
9531 2076
38762
Hungarian
Rainbow Multicultural Aged Care Program
9271 2026
17759
Indian
Chung Wah CC Home Care Packages
9328 3988
17754
Indian
Home Caring
1300 875 377 39049
Indian
Multicultural Services Centre of WA
9328 2699
38813
Indian
Peel Community Care
9531 2076
38762
Indian
Triple A Care
9328 3435
17782
Indo-Chinese Chung Wah CC Home Care Packages
9328 3988
17754
Italian
Catholic Homes - Home Care Services Metropolitan
1300 244 000 21188
Italian
Catholic Homes - Home Care Services Regional
1300 244 000 38333
Italian
Comfort Keepers Perth - South of the River
9315 2200
19580 17779
Italian
CURA In-Home Care
9382 1983
Italian
Home Caring Italo-Australian Welfare & Cultural Centre (ICare Community Services [HCP Program/In Home Care]) MCWA - Aged Care With A Difference
1300 875 377 39049
03 9318 1111 22041
9228 2220
17799
Croatian
Peel Community Care
9531 2076
38762
Italian
Morrissey Homestead
9725 4699
54982
Croatian
Rainbow Multicultural Aged Care Program
9271 2026
17759
Italian
MYVISTA Home Care
6393 1000
18042
Croatian
St Simeon Healthcare
02 8645 4010 43604
Italian
Peel Community Care
9531 2076
38762
Croatian
St Simeon HealthCare Service (WA)
0478 184 732 38307
Italian
Rainbow Multicultural Aged Care Program
9271 2026
17759
Dutch
CURA In-Home Care
9382 1983
17779
Italian
St Basil's Home Care Packages
6146 2585
17777
Dutch
Peel Community Care
9531 2076
38762
Jewish
CURA In-Home Care
9382 1983
17779
Estn European Rainbow Multicultural Aged Care Program
9271 2026
17759
Korean
Chung Wah CC Home Care Packages
9328 3988
17754
Egyptian
Peel Community Care
9531 2076
38762
Korean
MYVISTA Home Care
6393 1000
18042
European
Comfort Keepers Perth - South of the River
9315 2200
19580
Latvian
Rainbow Multicultural Aged Care Program
9271 2026
17759
European
9382 1983
17779
Lebanese
Peel Community Care
9531 2076
38762
9228 2220
17799
LGBTIQ
Brightwater at Home
1300 223 968 17728
European
CURA In-Home Care Italo-Australian Welfare & Cultural Centre (ICare Community Services [HCP Program/In Home Care]) MCWA - Aged Care With A Difference
03 9318 1111 22041
European
Rainbow Multicultural Aged Care Program
9271 2026
European
St Simeon Healthcare
02 8645 4010 43604
European
Umbrella Multicultural Community Care Services Inc
9275 4411
21464
Filipino
Chung Wah CC Home Care Packages
9328 3988
17754
European
17759
LGBTIQ
Comfort Keepers Perth - South of the River
9315 2200
LGBTIQ
Let's Get Care (WA)
1300 497 442 38282
LGBTIQ
MCWA - Aged Care With A Difference
03 9318 1111 22041
LGBTIQ
People Who Care
9379 1944
16834
LGBTIQ
People Who Care - Perth Metro Region
9379 1944
19555
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background
19580
PB
Finding Providers
142
WESTERN AUSTRALIA Edition 23
Culturally Appropriate Home Care Packages continued Cultural Group LGBTIQ
9379 1944
DPS Web ID 19559
Cultural Group Slavic
Service Provider MCWA - Aged Care With A Difference
DPS Web ID 03 9318 1111 22041
Macedonian CURA In-Home Care
9382 1983
17779
Slavic
Rainbow Multicultural Aged Care Program
9271 2026
Macedonian MCWA - Aged Care With A Difference
03 9318 1111 22041
Slavic
St Simeon Healthcare
02 8645 4010 43604
Macedonian MYVISTA Home Care
6393 1000
18042
Slavic
St Simeon HealthCare Service (WA)
0478 184 732 38307
Macedonian Peel Community Care
9531 2076
38762
South African Comfort Keepers Perth - South of the River
Service Provider People Who Care North Metro
PHONE (08)
PHONE (08)
9315 2200
17759
19580
Macedonian Rainbow Multicultural Aged Care Program
9271 2026
17759
South African CURA In-Home Care
9382 1983
17779
Macedonian St Basil's Home Care Packages
6146 2585
17777
South African Umbrella Multicultural Community Care Services Inc
9275 4411
21464
Malaysian
Chung Wah CC Home Care Packages
9328 3988
17754
9382 1983
17779
Malaysian
CURA In-Home Care
9382 1983
17779
Maltese
9228 2220
17799
CURA In-Home Care
9382 1983
17779
Maltese
MCWA - Aged Care With A Difference
03 9318 1111 22041
Sthn European CURA In-Home Care Italo-Australian Welfare & Cultural Centre (ICare Sthn European Community Services [HCP Program/In Home Care]) Sthn European Rainbow Multicultural Aged Care Program
9271 2026
17759
Spanish
9382 1983
17779
9228 2220
17799
9725 4699
54982
CURA In-Home Care Italo-Australian Welfare & Cultural Centre (ICare Community Services [HCP Program/In Home Care]) Morrissey Homestead
Maltese
Peel Community Care
9531 2076
38762
Nepalese
Morrissey Homestead
9725 4699
54982
NESB
Enrich Living Services WA Metropolitan
1300 202 003 17723
NESB
Let's Get Care (WA)
1300 497 442 38282
Sri Lankan
Peel Community Care
9531 2076
38762
Rainbow Multicultural Aged Care Program
9271 2026
17759
Sri Lankan
Triple A Care
9328 3435
17782
Nthn European Rainbow Multicultural Aged Care Program
9271 2026
17759
Tamil
Triple A Care
9328 3435
17782
Polish
Peel Community Care
9531 2076
38762
Thai
Chung Wah CC Home Care Packages
9328 3988
17754
Polish
Rainbow Multicultural Aged Care Program
9271 2026
17759
Turkish
CURA In-Home Care
9382 1983
17779
Polish
St Simeon Healthcare
02 8645 4010 43604
Turkish
MCWA - Aged Care With A Difference
03 9318 1111 22041
Russian
MCWA - Aged Care With A Difference
03 9318 1111 22041
Ukrainian
MCWA - Aged Care With A Difference
03 9318 1111 22041
Peel Community Care
9531 2076
38762
Rainbow Multicultural Aged Care Program
9271 2026
17759 17754
NESB
Spanish Spanish
Russian
Peel Community Care
9531 2076
38762
Ukrainian
Russian
Rainbow Multicultural Aged Care Program
9271 2026
17759
Ukrainian
Russian
St Simeon Healthcare
02 8645 4010 43604
Vietnamese Chung Wah CC Home Care Packages
9328 3988
Serbian
MCWA - Aged Care With A Difference
03 9318 1111 22041
Vietnamese Home Caring
1300 875 377 39049
Serbian
Peel Community Care
9531 2076
38762
Vietnamese Peel Community Care
9531 2076
Serbian
Rainbow Multicultural Aged Care Program
9271 2026
17759
Wstn European CURA In-Home Care
9382 1983
17779
9271 2026
17759
6146 2585
17777
Serbian
St Simeon Healthcare
02 8645 4010 43604
Wstn European Rainbow Multicultural Aged Care Program
Serbian
St Simeon HealthCare Service (WA)
0478 184 732 38307
Wstn European St Basil's Home Care Packages
Singaporean Chung Wah CC Home Care Packages
9328 3988
17754
Sinhalese
9328 3435
17782
Triple A Care
Finding Providers
38762
Centre Based Care (CBC) See Definition of Terms page 146
SUBURB
Acacia Living Group Turquoise Coast Respite Centre Acacia Living Group, Geraldton Respite Centre ACCC Home Care Services Alzheimer's WA Ella's House - Mandurah Alzheimer's WA Hawthorn House - Albany Alzheimer's WA Mary Chester House - Shenton Park Amana Living Club Alexander Heights (Day Centre)
PHONE (08)
CHS PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp o
rt
WESTERN AUSTRALIA 2023/24
9 9 Spencer Park 9841 8668 9 Greenfields 1300 667 788 9 Albany 9841 3755 9 Shenton Park 1300 667 788 9 Alexander Heights 9343 6048 9 Jurien Bay 9652 0499 Geraldton 9999 1100
Notes
DPS Web Advert Page ID 63636
999999 21978 999999 19158 999999 21498 99 999 20081 99 999 Includes limited overnight respite services 20756 99 999 IFC, 111, 120 22388 99 9999
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Coverr
PB
Finding Providers
See Definition of Terms page 146
SUBURB
PHONE (08)
CHS
Centre Based Care (CBC)
PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort
WESTERN AUSTRALIA Edition 23
Notes
DPS Web Advert Page ID IFC, 111, 120 63523
99 9999 IFC, 111, 120 20396 9 99 999 Amana Living Club Kinross (Day Centre) Kinross 9462 8535 9 IFC, 111, 120 20395 99 9999 Amana Living Club Lefroy (Day Centre) Bull Creek 9424 6625 9 IFC, 111, 120 20394 99 9999 Amana Living Club Quinns Rocks (Day Centre) Quinns Rocks 9305 9017 9 IFC, 111, 120 22389 99 9999 Astley House Day Club Gosnells 6500 8250 9 47 20713 9999999 Day & evening programs 19140 Belong at Home Social Centres Collie 9720 5100 9 9 9 99 Bethanie Social Centre Bunbury - Maali Centre Carey Park 13 11 51 9 11 19474 9999999 Bethanie Social Centre Eaton Eaton 13 11 51 9 11 19468 9999999 Bethanie Social Centre Kwinana Kwinana 13 11 51 9 99999999 11 18721 Bethanie Social Centre Port Kennedy Port Kennedy 13 11 51 9 11 19467 999 999 Bethanie Social Centre South Perth South Perth 13 11 51 9 99999999 11 19136 Bethanie Social Centre West Perth West Perth 13 11 51 9 11 19135 9999999 Bran Nue Dae Respite Centre Broome | Southern Plus Broome 1300 000 161 9 73 19524 9999999 20082 Chorus Kitchen (Meals on Wheels Service) Palmyra 9339 7225 9 9 9 20083 Chorus Social Groups Bull Creek 1800 264 268 9 9 99 Chung Wah CC Commonwealth Home Support Programme Northbridge 9328 3988 9 999 154 20092 999 Chung Wah CC Community and Respite Hub Balcatta 9328 3988 9 154 20088 9999999 CALD, NESB Chung Wah CC Home Care Packages Northbridge 9328 3988 9 9999 999 154 17754 17737 City of Swan Community Care Services Midland 9267 9055 9 99 9999 16827 Cockburn Care Social Clubs Hamilton Hill 9411 3780 9 99 9999 21044 Community Vision Woodvale Social Club Woodvale 1800 968 754 9 9999 999 Coolibah Care Respite Services Mandurah 9535 0300 9 7 38240 9999999 38853 DADAA Fremantle Fremantle 9430 6616 99 38854 DADAA Lancelin Lancelin 9655 2808 99 38855 DADAA Midland Midland 9250 7633 99 20719 Enrich Living Services Day Respite Program West Perth 1300 202 003 9 999999 17743 Esperance Home Care Esperance 9083 1800 9 9 99999 Harold Hawthorne Social Activities Centre Carlisle 9470 1155 9 99999999 18 21211 38857 Hyden Community Respite Centre Hyden 9880 5553 999 999 Jeremiah Donovan House Respite Centre | Southern Plus Forrestfield 1300 000 161 9 73 19463 9999999 Note 1 Juniper Kununurra Community Care Kununurra 1300 313 000 9 99999999 23, IBC 17750 Juniper Northam Community Care Northam 9621 2829 9 23, IBC 63432 9 Juniper Sutton Community Centre Bentley 6363 6311 9 23, IBC 16745 9 99 Juniper Wyndham Day Centre Wyndham 1300 313 000 9 23, IBC 17011 9 99 38860 Killara Adult Day Care & Respite Centre Northam 9622 5765 9 9999999 Melville Cares Friendship Groups Willagee 9319 0900 9 99999999 40 38242 20070 MercyCare Davis House Respite Centre Wembley 1800 637 299 9 99999999 Evening and overnight respite available 61785 MercyCare Harman Park Community Centre Belmont 6381 7150 9 999 999 Multicultural Services Centre of WA Morley 9328 2699 9 41 38813 99 99 19624 Ngaanyatjarra Health Community Care Centre Blackstone 0439 227 618 9 99 9999 16834 People Who Care Guildford 9379 1944 9 99 Amana Living Club Bassendean (Day Centre)
Amana Living Club Catherine King (Day Centre)
Ashfield 1300 020 161 9
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Osborne Park 9424 6949
Note: 1. Day and overnight services for dementia specific clients ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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Finding Providers
Centre Based Care (CBC) See Definition of Terms page 146
Mandurah 9535 3433
DPS Web Advert Page ID 20074
Guildford 9379 1944
19555
SUBURB
People Who Care - Mandurah Region People Who Care - Perth Metro Region People Who Care Community Visitors Scheme People Who Care Guildford Social Centre Rise Aged Care Services Rise Social Centres Shine Community Care Shire of Dowerin Home & Community Care Shire of Narrogin Regional Homecare South West Community Care Social & Wellness Centre South West Rural Respite Services (SWRRS) Friendship Club Southern Districts Support CHSP Services St Basil's Centre Based Respite Stirling Community Connecting to Community Tony Quinlan Respite Centre| Southern Cross Care (WA) Triple A Care Umbrella Multicultural Community Care Services Inc Wiluna Aged Care Services
PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort
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Notes
CHS
144
9 99 9 Guildford 9379 1944 9 9 99 Guildford 9379 1944 9 9 99 Middle Swan 6274 3737 9 99 99999 Overnight respite available Perth 6274 3700 9 9999999 Cottesloe 9253 5555 9 99999999 Dowerin 9631 1060 9 9 99 Narrogin 9890 0700 9 9999999 Australind 9782 4000 9 9 9999 Mosman Park 9284 7562 9 9999999 Armadale 9498 4800 9 9999999 Dianella 6146 2585 9 99999999 North Beach 9205 7632 9 99 999 Hilton 1300 000 161 9 99999999 Note 1 Perth 9328 3435 9 9 99 Belmont 9275 4411 9 99 9999 Wiluna 9981 8641 9 9999999
37388 21030 64334 20075 64D, 113 38472 17116 17751 19174 16711 21935 21485 21201 73 19533 17782 21464 17790
Note: 1. Day and overnight services for dementia specific clients
Finding Providers
Day Therapy Centres SUBURB
PHONE (08)
Com pl Die ement titia ary Div n & Nu Thera ersi pis trit Exe onal T ionist t h rcis er Hyd e Ther apist roth apis Occ erap t upa y Se Phy tiona rvices l Th sio Pod therap erapis t iatr ist Psy ist cho Reg logy/C iste ou Soc red Nu nsellin ial W rse g Spe orker ech The rap ist
WESTERN AUSTRALIA Edition 23
Notes
ACCC Home Care Services
Spencer Park 9841 8668
Bethanie Day Therapy Centre South Bunbury
South Bunbury
13 11 51
Bethanie on the Park Day Therapy Centre
Menora
13 11 51
Catholic Homes - Wellness Centres
Guildford 1300 244 000
Consano Pelvic Health Centre
Guildford 9274 5666
Enrich Living Services Therapy Centre Bunbury
Bunbury 1300 202 003 9 999
Enrich Living Services Therapy Centre Busselton
Bunbury 1300 202 003 9 999
IAC Day Therapy Centre
Marangaroo 9247 0888
Juniper Chrystal Halliday Residential Aged Care
Karrinyup 1300 313 000
Juniper Rowethorpe
Bentley 6363 6311
Regis Day Therapy Centre
Nedlands 1300 998 100
Regis Health and Wellness Centre Port Coogee
North Coogee 1300 998 100
Rise Exercise & Wellness Therapy Services
Koongamia 6274 3700
South West Community Care Social & Wellness Centre Southern Plus Health & Wellness Centre East Fremantle VisAbility
9
99
9 9
999 999 999 9 999 999 999 999 999 999 999
9
DPS Web Advert Page ID 19158 11 19469 11 19470
9 99 99 9 9
9 Australind 9782 4000 999 9 East Fremantle 1300 000 161 9 99999 9 Victoria Park 9311 8202 9 9 99 9 99
26, 78 19521 47700 22381 22380 19540 23, IBC 16898 23, IBC 16745 Allied Health & Therapy Services 59 16802 Social groups activities available 59 63525 20397 19174 73 21971 19175
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Coverr
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Products & Services
PHONE (08)
Advert Page
DPS Web ID
1300 244 000 1300 150 050 1300 140 050 0449 678 535 9228 2220 9444 8283 0403 297 869 9323 5100 0414 772 977
26, 78 159 159 161 3 41 101 126 97
38925 37983 37463 63285 996 47780 62671 38135 38884
ADVOCACY AND INFORMATION Catholic Homes - Products and Services COTA Holidays COTA Membership Home Care and Residential Care Consultant Italo-Australian Welfare & Cultural Centre Inc Multicultural Services Centre of WA Simpatica - Care Inspired Consultancy St Barts Care Finder - Assistance with Care and Housing Stress Less Aged Care Consultancy
ASSESSMENTS Amana Living McCusker Nurse Service North Amana Living McCusker Nurse Service South Care Net Community Nursing Services Catholic Homes - Products and Services Dementia Support Australia WA Italo-Australian Welfare & Cultural Centre Inc Multicultural Services Centre of WA My Flex Disability Right at Home - WA Right at Home RightCare
9424 6396 IFC, 111, 120 37626 9424 6697 IFC, 111, 120 37979 9385 5100 31 37795 1300 244 000 26, 78 38925 1800 699 799 162 37379 9228 2220 3 996 9328 2699 41 12849 9427 7500 30 48486 1300 363 802 36 63499 07 3054 1360 36 22069
ASSISTIVE TECHNOLOGY Guardian Safety Pendants Surgical House Continence Products & Accessories
6336 9448 9381 4199
50 53
63994 37546
CASE MANAGEMENT Care Net Community Nursing Services Catholic Homes - Products and Services Dementia Support Australia WA Focused Care Italo-Australian Welfare & Cultural Centre Inc Multicultural Services Centre of WA My Flex Disability My Flex Training Right at Home - WA Right at Home RightCare St Barts Care Finder - Assistance with Care and Housing Stress Less Aged Care Consultancy
9385 5100 1300 244 000 1800 699 799 9302 1737 9228 2220 9328 2699 9427 7500 9427 7518 1300 363 802 07 3054 1360 9323 5100 0414 772 977
31 26, 78 162 3 41 30 30 36 36 126 97
37795 38925 37379 38501 996 12849 48486 37371 63499 22069 38135 38884
DEMENTIA ADVISORS Amana Living McCusker Nurse Service North Amana Living McCusker Nurse Service South Dementia Support Australia WA Home Care and Residential Care Consultant Home Care Dementia Services| Southern Plus Multicultural Services Centre of WA My Flex Disability
9424 6396 IFC, 111, 120 37626 9424 6697 IFC, 111, 120 37979 1800 699 799 162 37379 0449 678 535 161 63285 1300 000 161 73 37980 9444 8283 41 47780 9427 7500 30 48486 9385 5100 9228 2220
31 3
37795 996
PHONE (08)
Advert Page
DPS Web ID
9427 7500 9427 7518 0403 297 869
30 30 101
48486 37371 62671
9231 5100 9427 7500
165 30
61716 48486
1300 130 050 6143 2565 1300 827 229 9340 9200
159 100 85 84
37982 37605 37606 37125
6336 9448 1300 000 161 9228 2220 9381 4199
50 73 3 53
63994 19523 996 4187
9385 5100 1300 244 000 9328 2699 9427 7500 1300 363 802 07 3054 1360
31 26, 78 41 30 36 36
37795 38925 12849 48486 63499 22069
6336 9448 9427 7500 9381 4199
50 30 53
63994 38073 4187
1300 404 547 9291 3064 0449 678 535 9328 2699 6143 2565 0403 297 869 0414 772 977
98 98 161 41 100 101 97
63814 37735 63285 12849 37776 62671 38884
0431 795 686
73
38165
6336 9448 1300 000 161 9228 2220 9381 4199
50 73 3 53
63994 19523 996 4187
3 41 19
38501 996 12849 20068
EDUCATION AND TRAINING continued My Flex Disability My Flex Training Simpatica - Care Inspired Consultancy
END OF LIFE Bowra & O'Dea Prepaid Funerals My Flex Disability
FINANCIAL SERVICES COTA Insurance Relacs Financial Advisors WA Aged Care Financial Solutions WP Financial Planners & Destination Financial Planning
HEALTHCARE EQUIPMENT Guardian Safety Pendants Home Care South West | Southern Plus Italo-Australian Welfare & Cultural Centre Inc Surgical House Healthcare Consumables & Equipment
MEDICATION MANAGEMENT Care Net Community Nursing Services Catholic Homes - Products and Services Multicultural Services Centre of WA My Flex Disability Right at Home - WA Right at Home RightCare
MOBILITY AND EQUIPMENT Guardian Safety Pendants My Flex Care Assisted Travel Surgical House Healthcare Consumables & Equipment
PLACEMENT CONSULTANTS Care Matcher National Empathy Care Home Care and Residential Care Consultant Multicultural Services Centre of WA Relacs Placement Consultants Simpatica - Care Inspired Consultancy Stress Less Aged Care Consultancy
REAL ESTATE AND MOVING Southern Plus Realty | Southern Cross Care (WA)
EDUCATION AND TRAINING Care Net Community Nursing Services Italo-Australian Welfare & Cultural Centre Inc
Products & Services
145
SAFETY AND SECURITY Guardian Safety Pendants Home Care South West | Southern Plus Italo-Australian Welfare & Cultural Centre Inc Surgical House Healthcare Consumables & Equipment
VISITORS AND VOLUNTEERS Focused Care Italo-Australian Welfare & Cultural Centre Inc Multicultural Services Centre of WA Southcare Social Support
9302 1737 9228 2220 9328 2699 9450 6233
D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover
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Finding Providers
Definition of terms
24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services. Aged Care On Site – The retirement village has an aged care facility at the same location.
ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers.
Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Service required. CALD – Services offered to culturally and linguistically diverse older aged people and their carers.
Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care packages or privately funded supports, as a genuine alternative to a nursing home. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.
Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.
Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative.
Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green
Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically, for example monthly. This is not a refundable payment.
Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.
Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.
Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning.
Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.
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Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres).
Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.
Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers.
Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. (CBC – personal care offered while client is at the centre.)
Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.
RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services.
Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.
Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis.
Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation.
Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc.
Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.
Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Supported Residential Service (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).
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WHAT YOU NEED TO KNOW
Managing services
Throughout your aged care journey, there may come a time where you need to make changes to the services you are receiving.
Managing Services
This may be because you’re going on a holiday or need to go into hospital and don’t need any services to be delivered while you’re away. Perhaps your needs have changed and your current supports no longer suit you. Or maybe you would like to change providers, either because you’re moving to a different area or because you’re not entirely happy with your current provider. The process of making changes to your current services depends on the type of support you are receiving. However the first step should be to talk with your current provider. Service providers have an ongoing responsibility to make sure you receive quality care and to respect your rights and preferences. They should monitor the services they provide under your care plan to ensure your needs and goals are being met. If there are significant changes in your care needs they can help you through the process of reviewing your supports. Reviewing your needs and supports may mean that you need to have another aged care assessment. For example if you were originally assessed as having low level care needs but your mobility has decreased over time and you would like to access higher level supports. You can request a reassessment by your local ACAT to determine if you’re eligible for higher level care. You must be reassessed to move on from CHSP supports and between different levels of Home Care Packages. Depending on the services you’re already receiving you may need to consider other options such as:
eviewing your care plan to identify alternative support options R and priorities, for example replacing informal supports with formal supports or consider additional support services such as support on weekends Purchasing additional private services
tilising residential care, either as short-term respite to complement U your package or as a long-term option If your current provider cannot offer the services or changes you want you can switch to a different provider that can meet your needs. When choosing a new provider:
ake the time to research a new provider to make sure they can meet T your needs ontact My Aged Care to get a new referral code to give to your new C provider and agree on a date to switch your services otify your current provider, in writing, to let them know you will be N terminating your services with them and from what date
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Self-managing your HCP
The person who knows best about you and your needs, is you. After making decisions for yourself throughout your adult life, it makes sense that you would want to maintain that control by self‑managing your Home Care Package (HCP). You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager that would commonly deal with your package on your behalf and direct the care and support you receive. As a consumer, you have every right to exercise that freedom to self‑manage your package. Some people who self-manage their own package find they have more choice and control over their HCP than before. Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require. When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services.
Working in partnership
Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services. Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process. You will work in partnership with your provider to decide how involved you want to be when it comes to managing your care. This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising. When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role. For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self‑manage their package. www.A g e d C a re Gu ide. c o m . a u
Self-managing your Home Care Package
Be mindful that your current provider may charge an exit fee to cover any administrative costs. Exit fees may vary between providers and the amount should be clearly indicated in your care agreement.
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Connect with independent support workers that fit your flow. Mable is where you can choose from more than 13,000 approved and active independent support workers. With a wide range of profiles, find support that comes to you, when it suits you.
Find aged care support on mable.com.au
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Resident Agreement
The Resident Agreement is a legal agreement between you and your aged care home. Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home. Your Resident Agreement should include the following:
the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay;
ny circumstances where you might be asked to leave and how the a aged care home will help you find somewhere more appropriate; our rights and responsibilities as a resident in your new aged care y home; your aged care home’s responsibilities to you as a resident;
ow the aged care home will deal with any complaints you, your h carer, friends or family may make; and
ny other matters agreed between you and the aged care home’s a manager, within the requirements of the Aged Care Act 1997.
Signing the agreement
If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities. Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it. If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you is clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreement. If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.
Can I withdraw from the Resident Agreement?
Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing. You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days. Changes can only be made to the agreement if both you and your aged care home agree. www.A g e d C a re Gu ide. c o m . a u
Resident Agreement
any extra services you’ve agreed to receive, and their costs;
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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home, as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.
Care Communities
Supported living
Some supported living communities promote themselves as ‘Care Communities’. These are unique villages with the look and feel of a retirement village and the care of a nursing home. Run by approved providers, you can access Government funding for home care services offered in the comfort of your own self-contained home in the village or purchase private home care services through the provider..
No asset-testing or ACAT assessments
Acquiring one of these homes, which is not Government funded, is surprisingly easy. There is no need for asset testing or income testing, and also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. If you already receive home support benefits before moving to a supported living community you can stay with your current provider.
Staff at supported living communities
Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing. Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including, regular health checks, medication management, wound and skin care, palliative in home care, illness prevention, pharmaceutical support a nd medication reminders.
Maintain your social life
While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities.
Choosing a supported living community
There are various factors which may determine your transition to a particular supported living community. It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.
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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options, and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food, and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes. Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.
Some of the extra services you might be offered include: A bigger room
internet
daily newspaper
satellite TV
phone
choice of meals
selection of beverages including wines, beer, and spirits special therapies such as massage or aromatherapy leisure/entertainment facilities
Fees
Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.
Additional services
All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. Aged care homes that offer extra services are listed in the residential table starting on page 139. www.A g e d C a re Gu ide. c o m . a u
Extra services
In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services.
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Cultural services
Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs. With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds. Meeting the needs of the nation’s older people from CALD backgrounds has been a growing focus of the Australian Government. Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians, which has led to the Government’s introduction of a number of initiatives.
Cluster facilities
Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language.
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Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents. The aim of clustering is to: nhance the quality of care provided to residents from CALD E backgrounds in residential aged care facilities romote and facilitate access to residential aged care facilities for P people from CALD backgrounds nable residents to observe religious, spiritual, cultural and E personally significant events Improve communication between staff and residents aintain dietary customs according to the CALD backgrounds of M residents’ religious and cultural preferences
There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.
Partners in Culturally Appropriate Care
Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. The PICAC initiative has resulted in: ore aged care service providers delivering culturally appropriate M care to older CALD people etter access for older CALD people to culturally appropriate B residential and community care services lder CALD people having a greater capacity to make informed O decisions about residential and community based aged care To find out more about PICAC across Western Australia, contact WA PICAC member, Fortis Consulting, by calling 08 9300 3165.
Breaking language barriers
Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds. A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50. See pages 139 –142 for a list of aged care homes and home care package providers in WA who can meet the needs of people from a range of cultures. www.A g e d C a re Gu ide. c o m . a u
Cultural services
rovide social and activity programs that appropriately cater for the P needs and interests of CALD residents
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Special needs groups
There are a number of groups of people that the Government recognises as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care:
Special needs groups
boriginal and Torres Strait Islander (ATSI) – The care needs of older A ATSI people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. See page 139 for an overview of service providers that have indicated to cater for ATSI clients. are leavers – A care leaver is a person who, as a child or youth, C spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care.
Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.
ulturally and Linguistically Diverse people (CALD) – Aged care C services that cater specifically for people who are culturally and linguistically diverse might have staff that speak a foreign language, have specific cultural activities or meet spiritual needs. The ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’ strategy helps providers deliver quality care and aims to make culturally appropriate aged care more accessible. See page 139 for a list of culturally appropriate homes and services.
isability – If you have a disability, are over 65 years of age and D currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.
inancially disadvantaged – If you have genuine difficulty paying F aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived.
omeless – If you are currently homeless, or if you’re at risk of H becoming homeless, there are Government funded services that can help solve your housing problems, or assist with financial or legal issues. GBTIQ – Through the National LGBTI Ageing and Aged Care L Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same options in aged care that are available to all Australians.
ural & Regional clients – Services offered in rural and regional areas R will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.
eterans – Veterans have a ‘special needs’ status to support complex V medical requirements including high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. Contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au for information about support for veterans.
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Community Visitors Scheme
Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community.
The initiative from the Department of Health uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion. As Australia’s population ages and people are living longer, the CVS is becoming incredibly important for social interaction and life changing engagement. The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility which prevents them from participating in social activities, or other personal issues that might make it difficult to engage socially.
What service is provided?
Under the Scheme, a volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under the CVS:
residential volunteer visits a participant for a one-on-one visit at A a residential aged care facility.
roup residential volunteers visit a small group of residents at a G residential aged care facility who have similar interests, like gardening or knitting. home care volunteer visits a CVS recipient with an approved Home A Care Package at their home once a week for one-on-one interaction. Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, access your personal or care record information, provide any form of nursing or personal care, or follow up a complaint about your care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat. To be eligible for the CVS, you have to be an older Australian who is at risk of or experiences loneliness, isolation or cultural loneliness. However, you have to be receiving Government subsidised residential aged care or a Home Care Package to be eligible for visits. For further information about the program in Victoria, contact the Southern Migrant and Refugee Centre (SMRC) on 03 9767 1900 or visit smrc.org.au/community-visitors-scheme. www.A g e d C a re Gu ide. c o m . a u
Community Visitors Scheme
One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst older Australians through companionship.
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Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.
Advocacy
Advocacy
If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you. An aged care advocate can assist you to exercise choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can:
Help you understand your rights and responsibilities Listen to your concerns and discuss your options
Support you and give you confidence in addressing a concern
Raise a concern with the service provider or speak on your behalf Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decisionmaking, and elder abuse prevention and response Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide telephone advice, community education and other assistance for older people. The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate in Western Australia or visit at opan.com.au . w w w.A gedCareGuide. c o m.au
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WE’RE ON A MISSION
TO ADVANCE THE RIGHTS, INTERESTS AND FUTURES OF AUSTRALIANS AS WE AGE.
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Elder abuse
There are heartbreaking stories of older people being mistreated by the people they trust and who are closest to them. Like the case of the 85 year old gentleman who appointed a distant relative as his Power of Attorney. He was neglected, unable to return to his own home, and large amounts of money was taken out of his bank account without his permission. Or the woman who became depressed and fearful because her addict son abused her verbally and psychologically, took her possessions, and isolated her socially. Elder abuse is defined as any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend.
Carer support
The abuse may be physical, social, financial, psychological, or sexual, and can include mistreatment and neglect. Elder abuse can happen to anyone. A report from the World Health Organisation (WHO) suggests that the number of people experiencing elder abuse could be as high as one in ten. As our population ages, the number of people affected by elder abuse is also expected to rise. If you need information or advice about elder abuse, contact the National ELDERHelp line on 1800 353 374.
Carer support There are over 2.65 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing – as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government.
Support groups and counselling services
Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia). Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, and a place to share experiences and advice. w w w.A gedCareGuide. c o m.au
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Carer support groups are completely confidential and can also help you to: Discover new information
Get along to education or training workshops Participate and get involved in activities
Carer support
Head along to relaxing outings
Support lines
There are also a number of support lines and websites to assist carers just like you in looking after older people. Some helpful support services include:
arer Gateway – 1800 422 737 – helps you find local support services, C gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers
ational Dementia Helpline – 1800 100 500 – provides information N and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia arers Australia – 02 6122 9900 – runs support programs including C short term counselling for carers with qualified counsellors
elationships Australia – 1300 364 277 – offers a range of services R such as counselling and mediation, by phone, online and face-to-face Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling
To find out more about financial support for carers, contact Services Australia online on servicesaustralia.gov.au or call 13 27 17.
Helping you to navigate your aged care journey Placement and Consulting Services for people needing care or services within the aged care system: Residential Care
Retirement Village Living
Home Care Packages
CHSP
Private Services
Vanessa Fitzgerald Aged Care Placement Consultant & Counsellor
Specialist Counselling Services for the elderly and their loved ones: People / Carers of those living with Dementia
Grief and Loss
Carer Stress
General Life Challenges
Depression or anxiety
Call: 0449 678 535 Suite 6, 1/204 Balcatta Rd, Balcatta www.A g e d C a re Gu ide. c o m . a u
e: vanessa@navigateagedcaresolutions.com.au www.navigateagedcaresolutions.com.au
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Memory change – is it dementia? Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you? Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications. See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However, major changes in memory are not normal at any age and should be taken seriously.
Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are:
Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour
Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally
Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning
Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems
The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.
Dementia and aged care
For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response. Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.
Where can I get help?
Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. www.A g e d C a re Gu ide. c o m . a u
Dementia support
What is dementia?
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There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500 or dementia.org.au, or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.
Changed behaviours
Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses.
Dementia support
Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them. Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. Changed behaviours may include: Anxiety
Eating difficulties
Hallucinations
Repetitive questioning
Depressed mood Restlessness Aggression
Sleep disturbance
Inappropriate toileting
Specialised support
Repeated calling out Wandering Hoarding
Resistive to care
Unwanted sexualised behaviour
Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions. The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, and dietitians. DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .
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End of life care
The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms. Palliative care is divided into three subgroups:
1. P rimary care – For people who only require services from their primary health care professional(s).
2. I ntermediate care – Advice is provided by specialist palliative care services but care is still given by health care professional(s).
3. C omplex care – This group requires care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care. There are a number of different services that can offer extra support both at home or in a nursing home setting.
Services to help at home
Services that may help you to stay in the comfort of your own home can include:
A qualified nurse to dress a wound or provide continence advice;
End of life care
Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support.
Household jobs like cleaning, clothes washing and ironing;
elp with bathing or showering, dressing, hair care and going to H the toilet;
eals and other food services – assistance with preparing and eating M meals, or help for those with special diets; and Helping to travel to shopping centres or appointments.
Thinking about planning ahead?
Today we are encouraged to plan ahead. Pre-planning your funeral gives you the assurance that your choices will be acted upon. Pre-paying your funeral gives you a fixed price so your family won’t be faced with the burden of any increases to these costs. Feel true peace of mind knowing that the emotional and financial stress of arranging your funeral will be taken care of. Seniors Card members receive $250* off the total cost of the Pre-Paid Plan. *T&C’s Apply
PROUDLY WA FAMILY OWNED www.A g e d C a re Gu ide. c o m . a u
| 9231 5100 | BOWRAODEA.COM.AU
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Palliative care in a nursing home
For palliative care in a residential aged care setting, the Government has developed a series of guidelines, which provides support and guidance to residential aged care facilities in providing palliative care.
End of life care
The Guidelines for a Palliative Approach in Residential Aged Care outline three forms of palliative care in residential aged care, which include:
palliative approach – Aims to improve the quality of life A for residents with a life limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain, and handling their physical, cultural, psychological, social and spiritual needs. The underlying philosophy is a positive and open attitude towards death and dying. pecialised palliative service provision – Involves referral to a S specialised palliative team or health care practitioner.
nd of life (terminal) care – This form of palliative care is appropriate E when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.
Family and friends
Providing end of life care can be particularly intense for family and friend carers. While managing their own grief and the grief of others, carers will be providing high level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services, talk to your GP or contact your community health centre.
Managing Services
This section only includes organisations and businesses who have chosen to promote with Aged Care Guide ORGANISATION
PHONE (08)
Aegis Aged Care Group
6254 8200
aegis@aegiscare.com.au
aegiscare.com.au
Amana Living
1300 262 626
info@amanaliving.com.au
amanaliving.com.au
Association for Christian Senior Citizens Homes 9398 7374
admin@manoah.org.au
manoah.org.au
Astley Care Inc
6500 8200
admin@astleycare.com.au
astleycare.com.au
Baptistcare WA
1300 660 640
customer@baptistcare.com.au
baptistcare.com.au
WEBSITE (www.)
Bethanie
13 11 51
info@bethanie.com.au
bethanie.com.au
Bowra & O'Dea Funeral Directors
9231 5100
admin@bowraodea.com.au
bowraodea.com.au
Brightwater Care Group Ltd
1300 223 968
welcome@brightwatergroup.com
brightwatergroup.com
Care Matcher
1300 404 547
eamonn.fitzpatrick@carematcher.com.au
carematcher.com.au
Care Net Community Nursing
9385 5100
support@carenet.net.au
carenet.net.au
Catholic Homes Incorporated
1300 244 111
catholichomes@catholichomes.com
catholichomes.com
Chung Wah Community Care
9328 3988
enquiry@chungwahcc.org.au
chungwahcc.org.au
Class professionals
9409 1094
admin@classprofessionals.com.au
classprofessionals.com.au
Comfort Keepers
9492 8920
info@comfortkeepers.com.au
comfortkeepers.com.au
Coolibah Care
9535 0300
info@coolibah.org.au
coolibah.org.au
COTA
8232 0422
cotasa@cotasa.org.au
cotasa.org.au
SRS Supported Residential Service
Resi
Organisation & Business Reference Index listed alphabetically
den In H tial Age ome dC Hom Care Se are / SR S eC rvic Cent are Pack es re B ages Day ased Ca The re Prod rapy Ce n ucts and tre Serv ices
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Advert Page 12-13, 65D
9 9 9 9 9 9 IFC, 111, 120 124 9 47 999 27, 57 999 11 99999 165 9 5, 35 999 102 9 31 99 9 26, 78 999 99 154 999 105 9 43 99 7 9999 159 9
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Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with Aged Care Guide ORGANISATION
PHONE (08)
CPE Group
1300 665 082
info@cpegroup.biz
cpegroup.biz
Curtin Heritage Living
6458 7555
info@curtinheritage.com.au
curtinheritage.com.au
Dementia Support Australia
1800 699 799
dsa@dementia.com.au
dementia.com.au
Empathy Care Pty Ltd
9291 3064
info@empathycare.com.au
empathycare.com.au
Focused Care
9302 1737
info@focusedcare.com.au
focusedcare.com.au
Guardian Safety Pendants
6336 9448
info@guardiansp.com.au
guardiansp.com.au
WEBSITE (www.)
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99 9999 99
Advert Page 38 64D, 113
9 9 9 9
9 9 Homage Australia Pty Ltd 1300 705 029 careadvisory@homage.com.au homage.com.au 9 Italo-Australian Welfare & Cultural Centre Inc 9228 2220 centro@iawcc.org.au 99 9 Juniper 1300 313 000 juniper@juniper.org.au juniper.org.au 99999 Just Better Care Australia 1300 587 823 info@justbettercare.com justbettercare.com 99 KompleteCare Community & Home Care Services 8265 5696 enquiriessa@kompletecare.com.au kompletecare.com.au 99 Mable 1300 736 573 info@mable.com.au mable.com.au 9 Melville Cares Inc 9319 0900 info@melvillecares.org.au melvillecares.org.au 999 Mercy Health 1300 478 776 information@mercy.com.au mercyhealth.com.au 9 Midland Nursing Home 9274 3157 midnurse@midnurse.com.au 9 Multicultural Services Centre WA 9444 8283 wellness@mscwa.com.au mscwa.com.au 999 9 My Flex Health 9427 7500 info@myflexhealth.com.au myflexhealth.com.au 99 9 MYVISTA 9207 4666 info@myvista.com.au myvista.com.au 999 Navigate Aged Care Solutions 0449 678 535 vanessa@navigateagedcaresolutions.com.au navigateagedcaresolutions.com.au 9 Nazareth Care 03 9830 5022 admin.camberwell@nazarethcare.com sistersofnazareth.com/region/australasian-region 9 Opal HealthCare 1300 842 924 communications@opalhealthcare.com.au opalhealthcare.com.au/residential-aged-care 9 Oryx 9381 2800 contact@oryxcommunities.com.au oryxcommunities.com 9 Regents Garden Group 6007 3125 admin@regentsgarden.com.au regentsgarden.com.au 9 Regis Aged Care 1300 998 100 advice@regis.com.au regis.com.au 9 9 Relacs Pty Ltd 6143 2565 info@relacs.net.au relacs.net.au 9 Right at Home Australia 1300 363 802 info@rightathome.com.au rightathome.com.au 99 9 Rosewood Care Group 1300 971 771 info@rosewood.org.au rosewoodcare.org.au 9 Roshana Care Group 9279 9888 admin@roshana.com.au roshana.com.au 9 Seventh-day Adventist Care 9354 4133 wa_arc@adventist.org.au adventistcare.org.au 9 Simpatica 0403 297 869 info@simpatica.net.au simpatica.net.au 9 Simply Helping National Office 1800 998 866 info@simplyhelping.com.au simplyhelping.com.au 99 Southcare Inc 9450 6233 enquiries@southcare.org.au southcare.org.au 99 9 Southern Cross Care (WA) 1300 669 189 info@scrosswa.org.au southerncrosscarewa.org.au 999999 St Bartholomew's House 9323 5100 enquiries@stbarts.org.au stbarts.org.au 9 9 9 St Jude's Health Care Service 9279 4343 info@stjudes.com.au stjudes.com.au 9 9 St Louis Home Care 9385 3406 homecare@stlouisestate.com.au stlouisestatehomecare.com.au 99 Stress Less Aged Care Consultancy 0414 772 977 info@stresslessagedcare.com.au stresslessagedcare.com.au 9 Surgical House 9381 4199 surgical@surgicalhouse.com.au surgicalhouse.com.au 9 SwanCare 6250 0000 Natalie.Hodi@swancare.com.au swancare.com.au 9 9 The Salvation Army Aged Care 1300 111 227 acp.enquiries@aue.salvationarmy.org agedcare.salvos.org.au 9 WA Aged Care Financial Solutions 1300 827 229 info@agedcarefswa.com agedcarefswa.com 9 White Oak Home Care Services 9301 0299 info@whiteoak.com.au whiteoak.com.au 99 WP Financial Planners 9340 9200 info@wpfp.com.au wpfp.com.au 9 Harold Hawthorne Community Centre
SRS Supported Residential Service
9470 1155
reception@hhcentre.org
hhcentre.org
162 98 50 18 36 3 23, IBC 21 28 39, 150 40 63 61 41 30 119 161 32D 33D, OBC 54-55 60 59 100 36 9 66-67 62 101 25 19 73 126
97 53 71, 130 6 85 34 84
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Abbreviations............................................................................................................. 106 Aboriginal and Torres Strait Islander (ATSI).............................................. 156 Accommodation payment.....................................................................................82 ACAS Assessment...............................................................................................15, 90 Advocacy...................................................................................................................... 158 Aged Care Assessment Team (ACAT)........................................................15, 90 Aged care flow chart.................................................................................................17 Aged care homes .......................................................................................................56 Accommodation payments..............................................................................82 Accreditation and certification......................................................................58 Charter of rights.....................................................................................................62 Complaints.................................................................................................................64 Costs..............................................................................................................................81 Cultural Services.................................................................................................. 154 Daily care fee............................................................................................................81 Directory listings...................................................................................... 117-138 Payment options....................................................................................................83 Quality standards...................................................................................................58 RAD & DAP.................................................................................................................83 Applying to a home...................................................................................................64 Assessment....................................................................................................................14 Assistive technology.................................................................................................51 Care leavers................................................................................................................. 156 Care planning............................................................................................................. 102 Carer support............................................................................................................. 160 Case management.................................................................................................. 100 Centre Based Care services....................................................................................46 Directory listings...................................................................................... 142-144 Changed behaviours.............................................................................................. 164 Checklist...........................................................................................................................79 Choosing a provider..................................................................................................95 Commonwealth Home Support Programme (CHSP) ............................20 Urgent needs............................................................................................................23 Community Visitors Scheme............................................................................. 157 Consumer Directed Care..........................................................................................19 Costs for residential care.........................................................................................81 Counselling services............................................................................................... 160 Cultural services....................................................................................................... 154 Directory listings...................................................................................... 139-142 Culturally and Linguistically Diverse (CALD)............................................ 156 Daily Accommodation Payment (DAP)...........................................................83 Daily care fee.................................................................................................................81 Daily living .....................................................................................................................74 Day Therapy Centres..................................................................................................46 Directory listings................................................................................................. 144 Deciding on a home..................................................................................................68 Definition of often used terms......................................................................... 146 Dementia support................................................................................................... 163
n n n n n n n n n n n
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WESTERN AUSTRALIA Edition 23
Directory listings........................................................................................... 103-145 Aged care home listings...................................................................... 117-138 Centre Based Care listings................................................................... 142-144 Culturally appropriate homes and services.............................. 139-142 Day Therapy Centres listings......................................................................... 144 Definition of often used terms.................................................................... 146 Extra services listings....................................................................................... 139 Home Care Packages listings............................................................. 107-116 In home care provider listings.......................................................... 105-106 Local Government Area (LGA) reference index.................................. 103 Maps................................................................................................................ 109, 118 Organisation and Business index.................................................... 165-166 Products and services listings...................................................................... 145 Suburb reference index................................................................................... 104 Town reference index....................................................................................... 104 Disability....................................................................................................................... 156 Elder abuse.................................................................................................................. 160 End of life..................................................................................................................... 165 Estate planning............................................................................................................87 Extra services............................................................................................................. 153 Directory listings................................................................................................. 139 Financial advice...........................................................................................................84 Financial counselling................................................................................................87 Financially disadvantaged................................................................................. 156 Finding providers........................................................................................................94 Flexible restorative care..........................................................................................45 Flow charts............................................................................................................. 16-17 Getting assessed.........................................................................................................90 Getting started.............................................................................................................14 Home Care flow chart..............................................................................................16 Home care ......................................................................................................................18 Home Care Packages (HCP) ..................................................................................24 Approved providers..............................................................................................32 Cost................................................................................................................................32 Directory listings...................................................................................... 107-116 Exit fees.......................................................................................................................35 Home Care Agreement.......................................................................................32 Priority.........................................................................................................................31 Self-managing..................................................................................................... 149 Quality and complaints......................................................................................35 Homeless...................................................................................................................... 156 How to use the Aged Care Guide..........................................................................6 In home care..................................................................................................................18 In home care provider listings.......................................................... 105-106 In home support.........................................................................................................18 Language..................................................................................................................... 155 LGBTIQ............................................................................................................................ 156 Local Government Area (LGA) reference index....................................... 103
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Managing services.................................................................................................. 148 Maps.................................................................................................................... 109, 118 Means tested care fee..............................................................................................82 Mobility aids..................................................................................................................52 Moving into a home..................................................................................................70 My Aged Care................................................................................................................14 Organisation and Business index........................................................ 165-166 Palliative care............................................................................................................. 165 PICAC............................................................................................................................... 155 Placement consultants ...........................................................................................96 Choosing a placement consultant................................................................99 Resolving family disputes.................................................................................99 Prepare.............................................................................................................................75 Private home care......................................................................................................39 Products and services listings.......................................................................... 145 Public transport...........................................................................................................49 RAD and DAP explained..........................................................................................83 RAS Assessment..........................................................................................................15 Referral code.................................................................................................................94 Refundable Accommodation Deposit (RAD)...............................................83 Regional Assessment Service (RAS).................................................................15 Research..............................................................................................................................9 Resident agreement.............................................................................................. 151 Residential Care flow chart...................................................................................17 Respite..............................................................................................................................42 Restorative care...........................................................................................................45 Rural & Regional clients....................................................................................... 156 Self management (HCP)...................................................................................... 149 Short Term Restorative Care.................................................................................45 Special needs groups............................................................................................. 156 Suburb reference index........................................................................................ 104 Support at home.........................................................................................................18 Support lines.............................................................................................................. 161 Supported living...................................................................................................... 152 Technology.....................................................................................................................51 Town reference index............................................................................................ 104 Transition care..............................................................................................................44 Transport services.......................................................................................................48 Useful phone numbers and websites.................................................................4 Vacancy............................................................................................................................67 Veterans........................................................................................................................ 156 Support........................................................................................................................40 Waitlist.............................................................................................................................65 Wellness centres..........................................................................................................46 Directory listings...................................................................................... 142-144 Wills....................................................................................................................................87 Your rights......................................................................................................................37
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Call 1300 186 688 or email sales@dps.com.au
YOUR DPS SALES TEAM www.AgedCareGuide.com.au
Matt
Ed
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www.DisabilitySupportGuide.com.au
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We’re here to help every step of the way. Talk with us to find out more. Scan the QR code, call 1300 437 527 or visit opalhealthcare.com.au