Aged Care Guide Victoria 2023-2024 by DPS Publishing

2 3 RD E D I T I O N

AGED CARE GUIDE A

DPS

PUBLICATION

Victoria

Home Care |

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Circle of trust When you join an Arcare community, you’ll experience our unique Relationship-First Approach, that is centred around the needs of the resident, and is driven by valuable inputs from the resident, their family and a dedicated group of carers. This commitment to continuity of care fosters great communication, friendships and trust.

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Circle of understanding Each of our residents’ have spent a lifetime developing unique and special charactaristics. To make them feel right at home, our incredible carers tailor their activities to ensure each resident’s individual needs are catered for, no matter what time of the day it is. This is all part of our own Relationship-First Approach, that celebrates friendship and trust.

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Aged Care Guide

VICTORIA 2023/24

COTA message Transparency of information is one of the many key things COTA Australia has advocated on aged care reforms throughout the years. The Royal Commission into the Quality & Safety of Aged Care highlighted so many issues and revealed shocking stories of the experiences people have had. It set Australia on a path of serious and fundamental reform.

COTA message

Throughout this Council on the Ageing (COTA) Australia has consistently and forcefully advocated for aged care that is of high quality, transparent and based on aged care services that are delivered in a way that upholds older people’s human rights. The Royal Commission accepted many of these points and we are now seeing the development of a new rights based Aged Care Act, redesign of the support at home system to help more people remain independent in their own homes – where most people want to stay as they age - new transparent information sources like the Star Rating system, more staffing in aged care facilities and better funding for better care. The job is not yet done. But COTA Australia remains on the case in aged care reform and in many other areas that impact on your life – like health care and employment. Tackling the impacts of ageism head on. Ensuring that older people have the same rights – including access to good information to make their own decisions – without question. Finding the right aged care service for yourself, or assisting your loved one, is one of the most important things you will ever have to do. Yet it can be hard to find the information you need to help you make this decision. This Guide can assist you to find and make the right decision. It is an independent resource to make you aware of options available in your local area. You can order a hard copy to browse through and share with families or friends. Alternatively, you may go online at AgedCareGuide.com.au if that’s your preference where you can filter your searches to just those services in a local area and request a quote from the provider you select. COTA Australia, as the national peak advocacy body for people over 50 years of age, has partnered with DPS because we both value and focus on the need for you to have good information to make choices. More than that though, AgedCareGuide.com.au gives you the opportunity to leave a review of the services – be they provided in the home, in a nursing home or a retirement village. All of us like to hear from our peers or others in the same situation about what is good, bad or indifferent when making decisions. Your experience and feedback provides more invaluable information for another person in their search and decision making. I hope you will find this guide useful in your decision making and that you will share your experiences to help others in the same situation. And we will continue the work to make aged care services better and uphold your rights in all of their interactions with you. Wishing you all the best in finding the service that is right for you. Patricia Sparrow

CEO, COTA Australia

AgedCareGuide.com.au

COTA message.................................................................................................................................................................................................................................................................... 2 From the Managing Editor....................................................................................................................................................................................................................... 4 How to use the Aged Care Guide................................................................................................................................................................................................ 5 Useful phone numbers and websites................................................................................................................................................................................ 6 Aged care explained.............................................................................................................................................................................................................................................. 7 Steps to aged care...................................................................................................................................................................................................................................................... 8 – Research.............................................................................................................................................................................................................................................................................10 – Prepare..................................................................................................................................................................................................................................................................................12 – Getting assessed...............................................................................................................................................................................................................................................13 – Finding providers. ...........................................................................................................................................................................................................................................16 – Managing services.........................................................................................................................................................................................................................................17 Getting started............................................................................................................................................................................................................................................................. 19 – My Aged Care..........................................................................................................................................................................................................................................................19 – Assessments...............................................................................................................................................................................................................................................................20 – Referral code.............................................................................................................................................................................................................................................................21 Home care flow chart...................................................................................................................................................................................................................................... 24 Support at home....................................................................................................................................................................................................................................................... 25 – Commonwealth Home Support Programme..........................................................................................................................................26 – Home Care Packages................................................................................................................................................................................................................................30 – Self-managing your Home Care Package.......................................................................................................................................................45 – Private home care...........................................................................................................................................................................................................................................46 – Respite at home.................................................................................................................................................................................................................................................50 – Transition care.......................................................................................................................................................................................................................................................51 – Flexible restorative care......................................................................................................................................................................................................................52 – Centre Based Care..........................................................................................................................................................................................................................................53 – Day Therapy Centres.................................................................................................................................................................................................................................54 Community Visitors Scheme........................................................................................................................................................................................................... 55 Transport services.................................................................................................................................................................................................................................................. 56 Continence............................................................................................................................................................................................................................................................................ 57 Assistive technology. ....................................................................................................................................................................................................................................... 58 Aged care flow chart........................................................................................................................................................................................................................................ 62 Aged care homes..................................................................................................................................................................................................................................................... 63 – Homes and their services................................................................................................................................................................................................................62 – Quality standards.............................................................................................................................................................................................................................................65 – Cost for residential care......................................................................................................................................................................................................................69 – RAD and DAP explained....................................................................................................................................................................................................................72 – Applying to a home....................................................................................................................................................................................................................................75 – Daily living in a nursing home...............................................................................................................................................................................................85 – Resident Agreement.................................................................................................................................................................................................................................91 Aged Care Checklist........................................................................................................................................................................................................................................... 95 Frequently Asked Questions........................................................................................................................................................................................................... 99 Extra services................................................................................................................................................................................................................................................................... 93 Residential respite............................................................................................................................................................................................................................................104 Special needs groups..................................................................................................................................................................................................................................106 Cultural services....................................................................................................................................................................................................................................................108 Supported Residential Services............................................................................................................................................................................................112 Supported Living.................................................................................................................................................................................................................................................116 Retirement living.................................................................................................................................................................................................................................................117 – Types of villages............................................................................................................................................................................................................................................ 118 – Fees and charges......................................................................................................................................................................................................................................... 119 Placement consultants............................................................................................................................................................................................................................125 Case management............................................................................................................................................................................................................................................128 Financial advice......................................................................................................................................................................................................................................................129 Selling and moving.........................................................................................................................................................................................................................................135 Estate planning.......................................................................................................................................................................................................................................................136 Advocacy...............................................................................................................................................................................................................................................................................139 Carer support...............................................................................................................................................................................................................................................................140 Dementia support..............................................................................................................................................................................................................................................143 Directory Lists & Reference Indexes - Directory contents page........................................................................147 This section includes all the lists and reference tables to make finding a home or service so much easier: maps, ACAS regions, Suburb & Town index, Council Districts referencing. Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services.

Contents

VICTORIA 2023/24

Aged Care Guide

VICTORIA 2023/24

From the Managing Editor Welcome to the 23rd edition of the Aged Care

Guide Victoria. For more than 20 years, the Aged Care Guide, previously known as the

DPS Guide to Aged Care, has provided seniors

and their families with essential information about aged care in Australia. Our print and online publications are an essential tool to help you

understand and access aged care services – from home and community care through to residential care accommodation and retirement living options.

To help you understand the aged care process even better we have created

easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care.

The articles in the front half of the book give detailed descriptions of the

various aged care services available and discuss any financial and legal issues you need to be aware of, as well as who can assist with expert advice around advocacy and placement.

Servicing the community with care • Community based support services provided throughout metropolitan Melbourne. • Maintaining independence and quality of life. • Services including personal care, home care, respite, overnight care, 24 hour care and home and garden maintenance. • Services available 24 hours per day, 7 days per week. • Now offering Level 1-4 Home Care Packages.

Omni-Care Pty Ltd Ground Flr, 110 Chifley Dr Preston, Victoria 3072 Ph: 03 9484 8102 Fax: 03 9484 8134 info@omni-care.com.au www.omni-care.com.au

The directory section at the back provides a comprehensive list of all

Australian Government subsidised residential accommodation and approved home care package providers.

An extensive list of retirement living operators and private providers of homes and services are also included.

You can use the printed Aged Care Guide in conjunction with our website

– AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products.

Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product.

Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website.

Alternatively you may wish to use our Compare & Connect tool to help you

find and compare aged care providers that best meet your needs and search criteria in your preferred area to help with the decision making process.

We are also promoting transparency in the sector and opening up dialogue between consumers and providers through Ratings and Reviews on

AgedCareGuide.com.au, which gives you the opportunity to share positive or negative stories about your aged care experience with a service and for

providers to respond to this feedback and address any potential concerns. We would like to wish you all the best as you embark on your journey in

locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care

provider, or product and service provider that you found their details in the

Aged Care Guide.

We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further

assist in your journey. Simply email margot.white@dps.com.au . I look forward to hearing from you.

Margot White – Managing Editor

The articles up to page 145 will help you become better informed about aged care, community care and retirement living.

The Aged Care Guide also includes a comprehensive directory of residential aged care homes (see pages 156 –196); retirement accommodation (see pages 199 –201); home care packages (see pages 202 –213); and facilities or services specific to your cultural background (see pages 213 –223).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

The index on page 232 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or products/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order. You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home. Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 152 –154. Each of these lists are in alphabetical order and you can then refer to the page referenced.

Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 213 –223.

Searching for other services . . . Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

EAST GIPPSLAND

KINGSTON

FRANKSTON

GREATER DANDENONG

KNOX

MONASH

BOROONDARA

BANYULE

WHITEHORSE

MANNINGHAM

NILLUMBIK

MAROONDAH

CASEY

YARRA RANGES

If you are looking for In Home Care Services, Day Therapy Centres, Centre Based Care, or other Products and Services, you can find this in grid form in the directory section from page 223 onwards. 15 10

TOWONG

SOUTH GIPPSLAND BASS COAST

YARRA RANGES

FRANKSTON

GREATER DANDENONG

MONASH

EAST GIPPSLAND

South East

WELLINGTON

MANSFIELD

SOUTH GIPPSLAND

BAW BAW

BASS COAST

MURRINDINDI

QUEENSCLIFFE

MITCHELL

COLAC-OTWAY

SURF COAST

South West

WARRNAMBOOL

MACEDON RANGES

GREATER GEELONG

MOORABOOL

HEPBURN

BALLARAT

GOLDEN PLAINS

CORANGAMITE

PYRENEES SOUTHERN GRAMPIANS

HORSHAM

West WEST WIMMERA

CALD

Calvary Hallam Calvary Kingston Gardens

CALD

Calvary Sandhurst

CALD

Calvary Scottvale

Aged Care Home Name Allbright Manor

PHONE DPS (03) Web ID Croydon North 9726 0588 18279

Doncaster East 13 22 78

21820

Footscray 13 22 78

16529

Hallam 1800 527 272 16414

Chinese

Baptcare The Orchards Community

Springvale South 1800 527 272 15525

Chinese

Baptcare Westhaven Community

Carrum Downs 1800 527 272 15679

Chinese

Bethel Aged Care

Dandenong 1800 527 272 15979

Chinese

Bethel Aged Care - Anzac Lodge

CALD

Calvary Springvale

Springvale 1800 527 272 16404

Chinese

Calvary St Judes

Narre Warren North 1800 527 272 17965

Chinese

Mill Park 8467 2222 18829 Coburg North 9353 5000 16484

Bupa Templestowe

Templestowe 1800 718 348 20561

Burwood Lodge SRS

Burwood East 9886 8777 18979

CALD

Calvary Viewhills Manor

Endeavour Hills 1800 527 272 16208

Chinese

Calvary Springvale

Springvale 1800 527 272 16404

CALD

Casey Aged Care

Narre Warren 9705 4200 18610

Chinese

Elderly Chinese Home

Parkville 9328 4558 16507

CALD

Casey Manor

Narre Warren South 9428 2800 15946

Chinese

Hope Aged Care Brunswick

CALD

Cobden Health

CALD

CraigCare Mornington

Chinese

Lifeview The Willows

Wheelers Hill 1800 543 384 16024

Chinese

Menarock LIFE Camberwell

Camberwell 1300 096 971 18304

Della dale Aged Care

Ringwood North 1800 001 717 16590

Chinese

On Luck Chinese Nursing Home

Avondale Heights 9325 0000 16086

Chinese

Doutta Galla Footscray Doutta Galla Grantham Green

CALD CALD

Brunswick 9380 8028 16485

Cobden 5595 3100 15835 Mount Martha 0416 304 711 16410

Doutta Galla Avondale Heights

CALD CALD

Donvale 9844 6000 15967

Regis Alawarra Lodge

Blackburn South 1300 998 100 19113

Footscray 9687 6744 18702

Chinese

Regis Inala Lodge

Blackburn South 1300 998 100 16599

St Albans 9364 5235 16494

Chinese

Royal Freemasons Bendigo

Kangaroo Flat 1300 176 925 21124

Doutta Galla Lynch's Bridge

Kensington 9376 2111 16512

Chinese

Royal Freemasons Footscray Aged Care

Footscray 1300 176 925 16561

Doutta Galla Queens Park

Moonee Ponds 9372 8888 15595

Chinese

Royal Freemasons Gregory Lodge

Flemington 1300 176 925 16497

CALD

Doutta Galla Woornack

Sunshine 9312 0111 15606

Chinese

The Alexander Aged Care Centre

Clayton 9548 7366 16582

CALD

Doutta Galla Yarraville Village

Yarraville 9687 8233 15608

Chinese

Victorian Elderly Chinese Hostel

Ascot Vale 9370 8288 16519

CALD

Edward Street Nursing Home

Upper Ferntree Gully 9753 5064 16591

Croatian

Arcare Burnside

Burnside 1300 272 273 16094

CALD

Estia Health Knoxfield

Knoxfield 1300 682 833 15564

Croatian

Arcare Civic Manor

Epping 1300 272 273 18282

CALD

Grand Cedar Aged Care

Ashwood 9428 2800 63986

CALD

Harmony Village Shepparton

Shepparton 5831 7921 15917

CALD

Iris Grange SRS

Heidelberg 9458 1311 18960

CALD

Iris Manor

Ashburton 9813 8566 16185

CALD

Margriet Manor

Kilsyth 9728 7400 16255

Croatian Croatian Croatian Croatian Croatian

Arcare Maidstone

Maidstone 1300 272 273 18636

Arcare Reservoir

Reservoir 1300 272 273 16358

Arcare Sydenham

Sydenham 1300 172 514 16168

Calvary Vonlea Manor

Norlane 1800 527 272 16409

Cumberland Manor Residential Aged Care Sunshine North 9311 7079 16560

CALD

Martin Luther Homes AC Facility

The Basin 9760 2100 16619

Croatian

Estia Health Ardeer

Ardeer 1300 682 833 16557

CALD

Mayflower Reservoir Aged Care

Reservoir 9460 2480 16449

Croatian

St Basil's Homes for the Aged

Fawkner 9358 4444 16491

CALD

Mercy Place Dandenong

Dandenong 1300 096 428 16466

CALD

Mercy Place Templestowe

Templestowe Lower 1300 096 428 16583

Croatian

Tabulam & Templer Homes for the Aged

Dutch

Acacia Gardens

Bayswater 8720 1333 16361 Ringwood East 9870 0982 15707

Healesville 5969 9968 16621

Dutch

Arcare Hillside

Sydenham 1300 297 185 15682

Mooroolbark RAC Facility

Mooroolbark 9723 9650 18654

Dutch

Arcare Knox

Wantirna South 1300 272 273 16593

CALD

Northern Gardens

CALD

Monda Lodge Hostel

CALD

Coburg North 9428 2800 17966

Dutch

Drysdale Grove Aged Care Facility

Northside RAC Facility

Forest Hill 8804 2732 18653

Dutch

Lifeview Argyle Court

CALD

Oaklea Hall

Hughesdale 9428 2800 16628

Dutch

Lifeview Emerald Glades

Emerald 1800 543 384 16428

CALD

Overbeek Lodge

Estn European Lifeview Willow Wood

Cranbourne 1800 543 384 18513

CALD

Parkdale Aged Care

CALD

Rosewood Gardens Aged & Dis Care

CALD

Royal Freemasons Footscray Aged Care

CALD

Royal Freemasons Monash Gardens

CALD

Royal Freemasons Springtime Sydenham

CALD

Twin Parks Aged Care Centre

CALD

Waverley Hill SRS

Cambodian Calvary Springvale Chinese

Adare Care

Kilsyth 9728 7450 19013 Parkdale 9428 2800 16460

232

VICTORIA 2023/24

Cultural Group Chinese

CALD

MOYNE

ARARAT

LODDON

CENTRAL GOLDFIELDS

NORTHERN GRAMPIANS

BULOKE YARRIAMBIACK

HINDMARSH

MILDURA

SOUTH GIPPSLAND QUEENSCLIFFE

SURF COAST

GREATER GEELONG

OTWAY

MITCHELL

HUME MELTON

WYNDHAM

MACEDON RANGES

MOUNT ALEXANDER

MOORABOOL

HEPBURN

ENTRAL LDFIELDS

OLDEN LAINS

BALLARAT

BASS COAST

FRANKSTON CASEY

CARDINIA

YARRA RANGES

MURRINDINDI

BAW BAW

MANSFIELD

LATROBE

WELLINGTON

ALPINE

D STRATHBOGIE

BENALLA GREATER BENDIGO LODDON

North West

SWAN HILL

TOWONG INDIGO

WANGARATTA

GREATER SHEPPARTON CAMPASPE

MOIRA NNAWARRA

PHONE DPS (03) Web ID Mount Eliza 1800 527 272 16415

Aged Care Home Name Calvary George Vowell

CALD

LATROBE

TOWONG

ALPINE

INDIGO

North East WANGARATTA

BENALLA GREATER BENDIGO

CAMPASPE

GREATER SHEPPARTON

STRATHBOGIE

GLEN EIRA

KINGSTON 15 10 kilometres

5 0

Metropolitan Area BAYSIDE

MOIRA GANNAWARRA

EAST GIPPSLAND

WODONGA

WHITEHORSE

TON

BOROONDARA

ING NN STO

YARRA MELBOURNE MARIBYRNONG

HOBSONS BAY WYNDHAN

Victoria

Local Government Areas

Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

FRANKSTON

CASEY

KNOX

MAROONDAH

COLAC-OTWAY

MANNINGHAM

NILLUMBIK WHITTLESEA

WARRNAMBOOL

HUME

Reproduced by permission of the Department of Sustainablility and Environment

www.land.vic.gov.au/vicmap

GLENELG

QUEENSCLIFFE

SURF COAST MOYNE

SOUTHERN GRAMPIANS

HORSHAM WEST WIMMERA CASEY

KINGSTON

WYNDHAN

Local Government Areas

ILL

Aged Care Guide

214

Cultural Group CALD

15 10 kilometres

5 0

WODONGA

Metropolitan Area BAYSIDE

N TO NN ING STO

HOBSONS BAY

GLEN EIRA

MONASH

WHITEHORSE BOROONDARA MELBOURNE

GREATER DANDENONG

KNOX

MAROONDAH NILLUMBIK

MANNINGHAM BANYULE

WHITTLESEA

DAREBIN

YARRA

MORELAND HUME

MOONEE VALLEY

MARIBYRNONG

MELTON

151

Culturally Appropriate Aged Care Homes continued

This map provides you with a geographical reference to the LGA regions in Regional Victoria.

MOUNT ALEXANDER

FRANKSTON CASEY

CARDINIA WYNDHAM

GREATER GEELONG

CORANGAMITE

ARARAT

NORTHERN GRAMPIANS

YARRIAMBIACK

HINDMARSH

MILDURA YARRA RANGES

LES

Victoria

BIK ITT

AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

LUM

BRIMBANK

ALITY PSEst.QU1999

Residential Care | Retirement Living

NIL

Home Care |

MO PE RN NIN ING SU TO LA N

ILL

AgedCareGuide.com.au

VICTORIA 2023/24

Regional Victoria map 2011 MORELAND MELTON© The State of Victoria, Department of Sustainability and Environment, BRIMBANK BANYULE DISCLAIMER: The contents of this publication remain at all times the property DAREBIN of the State of Victoria and cannot be MOONEE VALLEY reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance placed on any information provided by this publication.

MANSFIELD

BAW BAW

MITCHELL

HUME MELTON

MACEDON RANGES

MOUNT ALEXANDER

MOORABOOL

HEPBURN

BALLARAT

CENTRAL GOLDFIELDS

PYRENEES

GOLDEN PLAINS

GREATER BENDIGO

LODDON

YARRA RANGES

STRATHBOGIE

MURRINDINDI

BENALLA CAMPASPE

GREATER SHEPPARTON

MOIRA

PUBLICATION BULOKE

DPS

SWAN HILL

GANNAWARRA

AGED CARE GUIDE Victoria

LATROBE

ALPINE

WELLINGTON

kilometres

5 0

WODONGA

INDIGO

WANGARATTA

HOBSONS BAY WYNDHAN

Metropolitan Area BAYSIDE

ING

GLEN EIRA

STO NN

YARRA

MELBOURNE

MORELAND

DAREBIN

MARIBYRNONG

BRIMBANK MELTON

Local Government Areas

LES

Victoria

BIK

2 3 RD E D I T I O N

ITT

MOONEE VALLEY

HUME

ILL

LUM

WHITTLESEA

Visit AgedCareGuide.com.au for a complete list of services available near you.

Drysdale 5251 1230 18621 Chelsea 1800 543 384 16431

Estn European Martin Luther Homes AC Facility

The Basin 9760 2100 16619

Ashburton 9886 0005 16125

Estn European Martin Luther Homes Care Apartments©

Footscray 1300 176 925 16561

Estn European Mayflower Reservoir Aged Care

Mulgrave 1300 176 925 16618

Estn European The Alexander Aged Care Centre

Sydenham 1300 176 925 16566

Egyptian

The Basin 9760 2100 21894 Reservoir 9460 2480 16449 Clayton 9548 7366 16582

Arcare Civic Manor

Epping 1300 272 273 18282

Reservoir 8470 9888 16301

Egyptian

Arcare Sydenham

Sydenham 1300 172 514 16168

Wheelers Hill 9590 0510 19009

Egyptian

Arcare Waterview

Craigieburn 1300 272 273 20251

Springvale 1800 527 272 16404

European

Acacia Gardens

Ringwood East 9870 0982 15707

Wantirna South 9801 7110 20581

European

Arcare Parkview Malvern East

Malvern East 1300 272 273 21325

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

Aged Care Guide

Abbreviations............................................................................................................ 149 ACAS regions ............................................................................................................. 149 Aboriginal and Torres Strait Islander (ATSI) ............................................. 106 Accommodation payment ....................................................................................69 ACAS Assessment.......................................................................................................20 Advocacy...................................................................................................................... 139 Aged Care Assessment Service (ACAS) ..........................................................20 Aged care explained....................................................................................................7 Aged care homes ......................................................................................................63 Accommodation payments .............................................................................69 Accreditation and certification......................................................................65 Charter of rights ....................................................................................................66 Complaints................................................................................................................66 Costs .............................................................................................................................69 Cultural Services ................................................................................................. 108 Daily care fee ...........................................................................................................69 Directory listings ..................................................................................... 156-196 Payment options ...................................................................................................72 Quality standards..................................................................................................65 RAD & DAP ................................................................................................................72 Applying to a home..................................................................................................75 Assessment ...................................................................................................................19 Assistive technology ................................................................................................58 Care communities................................................................................................... 116 Care leavers ................................................................................................................ 106 Carer support ............................................................................................................ 140 Case management ................................................................................................. 128 Centre Based Care services ...................................................................................53 Directory listings ................................................................................................ 226 Changed behaviours ............................................................................................. 144 Checklist..........................................................................................................................95 Commonwealth Home Support Programme (CHSP) ...........................26 Urgent needs ...........................................................................................................29 Community Visitors Scheme................................................................................55 Consumer Directed Care.........................................................................................26 Continence.....................................................................................................................57 Costs for residential care........................................................................................69 Counselling services .............................................................................................. 141 Cultural services ...................................................................................................... 108 Directory listings ..................................................................................... 213-223 Culturally and Linguistically Diverse (CALD) ........................................... 106 Daily Accommodation Payment (DAP)..........................................................72 Daily care fee ................................................................................................................69 Daily living ....................................................................................................................85 Day Therapy Centres.................................................................................................54 Directory listings ..................................................................................... 226-228 Deciding on a home .................................................................................................77 Definition of often used terms ........................................................................ 148 Dementia..................................................................................................................... 143 Dementia support .................................................................................................. 144 Directory listings ..................................................................................................... 147 Aged care home listings ..................................................................... 156-196 Centre Based Care listings............................................................................. 226 Culturally appropriate homes and services ............................. 213-223

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VICTORIA 2023/24

Directory listings continued Day Therapy Centres listings............................................................. 226-228 Definition of often used terms ................................................................... 148 Extra services listings ...................................................................................... 197 Home Care Packages listings............................................................ 202-213 In home care provider listings ......................................................... 223-225 Local Government Area (LGA) reference index ................................. 154 Maps............................................................................................................... 150-151 Organisation and Business index................................................... 230-231 Products and services listings.......................................................... 228-229 Suburb reference index ....................................................................... 152-154 Supported living listings ............................................................................... 199 Supported Residential Services listings..................................... 197-198 Town reference index ........................................................................... 152-154 Retirement accommodation listings ........................................... 199-201 Disability...................................................................................................................... 106 Elder abuse ................................................................................................................. 140 Estate planning........................................................................................................ 137 Extra services ............................................................................................................ 103 Direcory listings .................................................................................................. 197 FAQ's..................................................................................................................................99 Financial advice ....................................................................................................... 129 Financial counselling ............................................................................................ 134 Financially disadvantaged................................................................................. 107 Finding providers.......................................................................................................16 Getting assessed ........................................................................................................13 Getting started............................................................................................................19 Home Care flow chart..............................................................................................24 Home care .....................................................................................................................25 Home Care Packages (HCP) .................................................................................30 Approved providers .............................................................................................35 Cost ...............................................................................................................................36 Directory listings ..................................................................................... 202-213 Exit fees ......................................................................................................................41 Home Care Agreement ......................................................................................35 Priority ........................................................................................................................34 Self-managing .......................................................................................................45 Quality and complaints .....................................................................................42 Homeless ..................................................................................................................... 107 How to use the Aged Care Guide .........................................................................5 In home care.................................................................................................................25 In home care provider listings ......................................................... 223-225 In home support ........................................................................................................25 Language .................................................................................................................... 111 LGBTIQ ........................................................................................................................... 107 Local Government Area (LGA) reference index ...................................... 154 Managing services ....................................................................................................17 Maps.................................................................................................................... 150-151 Means tested care fee .............................................................................................70 Mobility aids.................................................................................................................59 Moving house ........................................................................................................... 136 Moving into a home.................................................................................................81 My Aged Care ...............................................................................................................19

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Organisation and Business index........................................................ 230-231 PICAC.............................................................................................................................. 110 Placement consultants ....................................................................................... 125 Choosing a placement consultant............................................................ 126 Resolving family disputes ............................................................................. 128 Prepare ............................................................................................................................12 Private home care......................................................................................................46 Products and services listings............................................................... 228-229 Questions........................................................................................................................99 RAD and DAP explained .........................................................................................72 RAS Assessment .........................................................................................................20 Referral code ................................................................................................................21 Refundable Accommodation Deposit (RAD)..............................................72 Regional Assessment Service (RAS)................................................................20 Research..........................................................................................................................10 Resident agreement ................................................................................................91 Residential Care flow chart ..................................................................................62 Residential respite ................................................................................................. 104 Respite ..................................................................................................................50, 104 Centre Based Respite Care ...............................................................................50 Restorative care ..........................................................................................................52 Retirement living.................................................................................................... 117 Choosing a village ............................................................................................. 123 Departure/exit fee............................................................................................. 120 Deposit or entry contribution ..................................................................... 118 Directory listings ..................................................................................... 199-201 Fees and charges ................................................................................................ 119 Ownership.............................................................................................................. 118 Types of villages.................................................................................................. 118 Rural & Regional clients...................................................................................... 107 Self management (HCP) ........................................................................................45 Seller advocate......................................................................................................... 134 Selling your home .................................................................................................. 134 Short Term Restorative Care ................................................................................52 Special needs groups............................................................................................ 106 Steps to accessing aged care ...............................................................................10 Suburb reference index ............................................................................ 152-154 Support at home ........................................................................................................25 Support lines ............................................................................................................. 141 Supported living ..................................................................................................... 116 Directory listings ................................................................................................ 199 Supported Residential Services...................................................................... 112 Directory listings ..................................................................................... 197-198 Technology ....................................................................................................................58 Town reference index ................................................................................ 152-154 Transition care .............................................................................................................51 Transport services......................................................................................................56 Useful phone numbers and websites................................................................6 Vacancy ...........................................................................................................................76 Veterans ....................................................................................................................... 107 Support.......................................................................................................................54 Waitlist.............................................................................................................................75 Wills................................................................................................................................ 137

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Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

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Matt

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How to use the Aged Care Guide

The information featured in this 23rd edition of the Aged Care Guide Victoria will inform you on a number of considerations when choosing accommodation and care options.

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How to use the Aged Care Guide

MO PE RN NIN ING SU TO LA N

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Useful phone numbers and websites Advocacy

Useful phone numbers and websites

CarerHelp

Carers Australia 02 6122 9900 Carers Victoria 1800 514 845

carerhelp.com.au carersaustralia.com.au

COTA Information Service 1300 135 090

carersvictoria.org.au cotavic.org.au

COTA Victoria 03 9655 2100

Elder Rights Advocacy 1800 700 600 National Seniors 1300 765 050

Dementia Support Australia (DSA) 1800 699 799 dementia.com.au

dementia.org.au

seniorsrights.org.au

Centre for Cultural Diversity in Ageing (PICAC) 03 8823 7979 culturaldiversity.com.au

Ethnic Communities Council of Victoria 03 9354 9555 eccv.org.au

Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au Translating and Interpreting Service 13 14 50 tisnational.gov.au

Government

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au

Service Victoria

Dementia Behaviour Management Advisory Services (DBMAS) 1800 699 799 dementia.com.au

era.asn.au

Cultural

My Aged Care 1800 200 422

dementia.org.au

cotavic.org.au

nationalseniors.com.au

Department of Veterans’ Affairs 1800 838 372

Dementia Australia 1800 100 500

National Continence Helpline 1800 330 066 continence.org.au

Older Person’s Advocacy Network (OPAN) 1800 700 600 opan.org.au Seniors Rights Victoria 1300 368 821

Health

dva.gov.au

myagedcare.gov.au service.vic.gov.au

Services Australia - Aged Care Line 1800 227 475 servicesaustralia.gov.au/ageing Services Australia - Carers & Disability 13 27 17 servicesaustralia.gov.au/carers

Services Australia - Medicare 13 20 11 servicesaustralia.gov.au/medicare Services Australia - Older Australians 13 23 00 servicesaustralia.gov.au/ageing

National Dementia Helpline 1800 100 500

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal

Consumer Affairs Victoria 1300 558 181 consumer.vic.gov.au

Office of the Public Advocate 1300 309 337 publicadvocate.vic.gov.au State Trustees VIC 1300 138 672 Victoria Legal Aid 1300 792 387

statetrustees.com.au legalaid.vic.gov.au

Victorian Civil and Administrative Tribunal (VCAT) 1300 018 228 vcat.vic.gov.au

Other

Carer Gateway 1800 422 737

carergateway.gov.au

National Relay Service 1800 555 660

infrastructure.gov.au

Relationships Australia 1300 364 277

relationships.org.au

Communication and Assistive Technology (ComTEC) (ILU Victoria) 03 9633 6945 yooralla.com.au/services/ communication-and-assistive-technology/comtec

Open Arms - Veterans & Families Counselling 1800 011 046 openarms.gov.au

Residents of Retirement Villages Victoria 03 9015 8402 rrvv.org.au Seniors Card (VIC) 1300 797 210

seniorsonline.vic.gov.au

SWEP (Statewide Equipment Program) 1300 747 937 swep.bhs.org.au Volunteering Victoria 03 9052 4524 volunteeringvictoria.org.au

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AgedCareGuide.com.au

Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you. Aged care is a term used to describe a range of services to support older people. This could be getting some home care assistance in your own home or moving into a nursing home. But it may also refer to community services, specific health care services delivered in a day centre setting, assisted living options or even products and equipment to assist anyone over 65 years old.

Support at home

The path to accessing support is different for everyone. For some the need for support is gradual and starts with a little bit of help every now and then, slowly increasing to more frequent and more intense assistance to remain living independent. If you want to stay in your own home but need some support to help you manage better at home, there are a number of supports available to you depending on your circumstances. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program. Others may only need short term supports to help them get back on their feet, such as respite or after a hospital stay. Both respite and transition care options can be provided by community care services in your own home through the Commonwealth Home Support Programme, or in a residential aged care home.

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Residential aged care

Steps to accessing aged care

There are also people that can no longer safely live on their own or are unable to return to their own home after a medical crisis and are in need of urgent alternative accommodation. These people will be looking for a suitable aged care home that meets their needs and preferences. Entry into a Government funded aged care home requires an aged care assessment by and Aged Care Assessment Service (ACAS). Another option are private aged care homes. These do not receive any Government funding and you won’t need to be assessed before you’re ale to move in.

Retirement living

Retirement villages are different from nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. You can buy or rent accommodation and daily care is generally not included. However some providers may offer some support services at an additional charge or you can apply for Government funded home supports.

Steps to accessing aged care

Because each journey is unique with every person starting the process at a different stage and progressing at a different pace, we have created a quick guide to help you access a range of useful information. You’ll find more detail about these steps to aged care on the next few pages or head to AgedCareGuide.com.au to find more information, no matter what stage you’re at.

Research

Learn about the different types of care and discover what options are available to you.

Aged Care Guide Victoria 2023/24, 23rd Edition Printed August 2023 RRP $66, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

Prepare

Get an understanding of what you need to consider and prepare ahead of starting any aged care services.

Getting assessed

An aged care assessment will help decide what level of support you require so you can get the care that best meets your needs.

Finding providers

Find providers to deliver a range of products and services meeting your needs and requirements.

Managing services

Read about managing your supports, for example when your needs change, your supports no longer suit you or you would like to change providers.

DPS Publishing Pty Ltd ● 1300 186 688 ● PO Box 1026, Pasadena SA 5042 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

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Research Accessing aged care can be complicated and confusing if you have not used support services before or don’t know where to start.

Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you. Different types of care include: Support at home

Different care options that might be available to you include support at home through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program. Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance. Basic assistance is offered through the CHSP but if your needs exceed the level of support offered though this program, then a level 1– 4 Home Care Package can offer higher intensity support to help you stay at home.

Research

Private providers can also deliver a range of home support services. They are not Government funded and you will need to pay for services out of your own pocket. Short-term care

There are a few different support options available if you only need support for a short period of time. These options include respite care, which can be delivered in the community or in a residential care home, offering the opportunity for both you and your carer to take a short break. At the end of a hospital stay, the Transition Care Program provides short term assistance to help improve your independence and confidence. If you have not been admitted to hospital, the Short Term Restorative Care program is a flexible option that focuses on regaining wellbeing over a short period of time.

Residential aged care

Moving into residential aged care can ensure quality of life and comfort if you are no longer able to remain living independently at home. Also known as nursing or aged care homes, these facilities provide 24/7 care as well as a range of other support services and recreational activities. The cost of care in most Australian aged care homes is subsidised by the Australian Government. There are also a number of non-Government funded residential aged care homes, often referred to as supported and assisted living complexes, and you will need to cover all the cost of accommodation and care delivered.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Retirement options are not funded by the Government. Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through Government funded home support options.

CELEBRATING YOU

Residential Aged Care | HomeCare | Retirement Living

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Prepare

There are a few things to organise before being ready for aged care services. Make a list of what support you’re currently getting, what you feel you need help with and key areas that are important to you in a provider that best align with your wishes and interests. If you’re wanting to access Government funded supports, the first step in starting your aged care journey is to register with My Aged Care. This can be done online or via a phone call to the My Aged Care contact centre on 1800 200 422. An operator will ask you a number of questions about your personal circumstances and care needs and set up a central client record. Examples of the questions you may be asked are: Are you currently receiving aged care services? Are you getting support from a carer or family member? Can you prepare your own meals and do housework? o you need assistance taking a shower or bath and do you need help D getting dressed? Are there any health concerns or did you have a recent fall?

Prepare

Do you feel lonely or isolated? Are there any safety risks in the home? The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person. Following this conversation you will be contacted by someone from either the Regional Assessment Service (RAS) or a local Aged Care Assessment Service (ACAS) for an assessment to determine your abilities and what level of care you require. Here is a list of documents and information you should prepare for the assessment: edicare card and a form of identification, for instance, Department of M Veterans’ Affairs (DVA) card, driver’s license, passport, or healthcare card Notes or referrals from your doctor Information about previous home or aged care services you have received Details about support you receive from family, friends, or the community repared questions and information about aged care that you wish to P discuss with the assessor so you have a better understanding about services ontact details for your doctor and any other health professionals you C see regularly Have a translator or Auslan interpreter pre-organised if you require it Ask a support person to be present for the assessment if you want Other factors in preparing ahead of starting aged care services include organising your finances and getting advice about how you can pay for any support at home or a place in an aged care facility. It’s also worth making sure you collect medical records, have details about medication handy, have an Advanced Care Directive in place and ensure your Will is up to date.

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Getting assessed

The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with. The assessment will be done by a social worker, nurse, doctor or other health professional and can take an hour or so. If the My Aged Care contact centre believes that you are eligible for basic home support you will be assessed by a professional from the Regional Assessment Service (RAS).

The assessor will ask you a number of questions about any supports you receive, your current lifestyle, any health concerns or chronic illnesses, how you deal with tasks at home, if you struggling with any cognitive issues or memory loss, whether you are struggling at home or have concerns about personal safety, and any activities you engage in with family or in the community. Topics that might be covered, or that you may want to bring up, during your assessment include: Medical history Living arrangements Your support network Current services and supports you are receiving Cognitive and behavioural functions How you deal with daily tasks around the home Any health and lifestyle concerns you have Be open and transparent about your wishes and what you believe will be of assistance around the home. They might also ask your permission to talk with your doctor or specialist about the impact of any health conditions on your day-to-day life. The assessment is also an opportunity for you to ask questions. If you don’t understand something, make sure you clarify with your assessor. You shouldn’t be leaving your assessment confused or stressed. Some if the questions you may want to ask are: What are my rights and responsibilities during this assessment process? What services are available in my area? Are there support options available for my carer? What financial assistance am I eligible to receive? Are there culturally appropriate services in the area? Who can I contact if I have any questions after the assessment? Following your assessment, you will receive a letter from the Government letting you know if you have been approved for aged care services and what supports are funded.

Getting assessed

If you require higher care support, a member of an Aged Care Assessment Service (ACAS) will visit you at home to assess you for a higher level of support at home to meet your needs or a place in a residential care home.

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Finding providers Once you have been assessed and approved for Government funded aged care, either for services in your own home or a place in an aged care home, you can start the process of finding a provider that suits your needs. Your letter from My Aged Care confirming you are ready to start accessing services will include a referral code linked to the type of service you are eligible to access. If you need the support of multiple services, you will be given multiple referral codes, one for each service. The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you.

Finding providers

Choosing which provider to trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush. You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? If accessing home care, do you want the same support worker to assist you each time and do you want to receive support on specific days or are you more flexible with time? It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences. It’s useful to create a shortlist of providers in your local area, which may help narrow down your search. When considering a potential provider take your time to do some research: Look at the provider’s website, social media pages and online reviews Check out their credentials such as quality certifications and industry awards Do they have any past or present sanctions or notices of non-compliance? ou can ask them directly or check the Government’s non-compliance finder Y tool at myagedcare.gov.au/non-compliance-checker ou can use this Guide or the AgedCareGuide.com.au directory online to Y search for service providers in your area that meet your requirements. If you aren’t comfortable finding or choosing a provider by yourself, then there are experts who can help you find a nursing home that suits your needs and preferences. A placement consultant has knowledge of local aged care facilities and can make the process of entering aged care smoother. Find a placement consultant on AgedCareGuide.com.au or call 1300 903 627 to access placement services. Once you have chosen a provider, you will need to contact them to start the home care services you need or to be placed on their waiting list for a bed vacancy. During this conversation it is also essential to discuss fees and services with your new provider, so you know how much the support or aged care bed is going to cost.

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Managing services Throughout your aged care journey, there may come a time where you need to make changes to the services you are receiving. This may be because you’re going on a holiday or need to go into hospital and don’t need any services to be delivered while you’re away. Perhaps your needs have changed and your current supports no longer suit you. Or maybe you would like to change providers, either because you’re moving to a different area or because you’re not entirely happy with your current provider.

Service providers have an ongoing responsibility to make sure you receive quality care and to respect your rights and preferences. They should monitor the services they provide under your care plan to ensure your needs and goals are being met. If there are significant changes in your care needs they can help you through the process of reviewing your supports. Reviewing your needs and supports may mean that you need to have another aged care assessment. For example if you were originally assessed as having low level care needs but your mobility has decreased over time and you would like to access higher level supports. You can request a reassessment by your local ACAS to determine if you’re eligible for higher level care. You must be reassessed to move on from CHSP supports and between different levels of Home Care Packages. Depending on the services you’re already receiving you may need to consider other options such as: eviewing your care plan to identify alternative support options and R priorities, for example replacing informal supports with formal supports or consider additional support services such as support on weekends Purchasing additional private services tilising residential care, either as short-term respite to complement your U package or as a long-term option If your current provider cannot offer the services or changes you want you can switch to a different provider that can meet your needs. When choosing a new provider: ake the time to research a new provider to make sure they can meet T your needs ontact My Aged Care to get a new referral code to give to your new C provider and agree on a date to switch your services otify your current provider, in writing, to let them know you will be N terminating your services with them and from what date Be mindful that your current provider may charge an exit fee to cover any administrative costs. Exit fees may vary between providers and the amount should be clearly indicated in your care agreement.

Managing services

The process of making changes to your current services depends on the type of support you are receiving. However the first step should be to talk with your current provider.

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Getting started Before you can access Government subsidised aged care supports, such as in home care, community supports or moving into a nursing home, you need to register with My Aged Care and be assessed to work out exactly what level of support you need. My Aged Care

The agency looking after all Government funded aged care programs is My Aged Care. The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services, and the associated costs.

When you first call the My Aged Care Contact Centre on 1800 200 422, an operator will register you and ask you a number of questions about your personal circumstances and care needs. These questions will be quite basic and shouldn’t take too long. All you will need when you call is your Medicare card, as this information is stored with your other details on the My Aged Care database. Examples of the questions you will be asked are: Are you currently receiving aged care services? Are you getting support from a carer or family member? Can you prepare your own meals and do housework? you need assistance taking a shower or bath and do you need Do help getting dressed? Are there any health concerns or did you have a recent fall? Do you feel lonely or isolated? Are there any safety risks in the home? The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person. My Aged Care will assign you an aged care client number and will open a central client record. This record will include the information you have provided as well as document your assessed needs and any Government funded care services you have been found eligible for.

Aged care assessments

If you are successful in your initial application with My Aged Care, the contact centre operator will refer you for an aged care assessment to determine what level of support you would benefit from the most. If the operator decides that you are eligible for basic home support through the Commonwealth Home Support Programme (CHSP) you will be assessed by a Regional Assessment Service (RAS). Otherwise, if the operator believes you require higher care support, either through a Home Care Package (HCP) or moving into an aged care home,

My Aged Care

You, a family member, carer or client representative can register your details with My Aged Care so that you can be assessed to access any Government subsidised services.

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a member of an Aged Care Assessment Service (ACAS) will visit you to assess you.

Regional Assessment Service (RAS)

To access basic Government funded home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by the Regional Assessment Service (RAS). For more information about CHSP go to page 26. The RAS assessment helps to identify your needs for support and any goals for retaining or regaining skills that enable you to continue living independently in the community. It is conducted free of charge and independently from service provision which ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations.

Assessment

RAS assessors liaise with other service providers, GPs/specialists and community support networks to make sure desired outcomes are achieved. If your care needs have increased the RAS can also plans and coordinate exit from the CHSP and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.

Aged Care Assessment Service (ACAS)

If you are no longer able to manage at home without basic assistance, the Aged Care Assessment Service (ACAS) helps you, and your carers, determine what kind of care will best meet your needs.

This may be a Home Care Package (see page 30) provided to you in your own home or residential care in an aged care home (see page 63).

ACAS assessors are generally professionals with medical backgrounds, such as doctors, nurses, social workers, occupational therapists and other health experts.

There is no charge for the assessment as the ACAS is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion of your needs.

How the assessment works

An assessor from your local RAS or ACAS will visit you in your home or in hospital to assess your needs.

They will ask you questions about your personal situation, health, and if you’re already receiving some support. This is to work out how much and what sort of help you require with daily and personal activities, and to determine the best care option for your situation.

You might like to have some support, a partner, relative or friend, present during the assessment. If you are of non-English speaking background and require an interpreter, this can be arranged before the assessment. With your approval, the RAS or ACAS will also contact your local doctor to gain more information on your medical history to assist with the assessment process.

The assessor will discuss the result of the assessment with you, detailing your needs and goals, what services are needed to achieve those and the options that would be most suitable for your circumstances.

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If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait or you may want to consider private services (read more on page 26). While an ACAS cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions.

Referral code

Once you have been assessed and found eligible for services, whether they’re for CHSP, a Home Care Package, Transition Care or to get a place in a nursing home, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. They’ll also be able to claim the funding allocated to you. The referral code is linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service.

A provider won’t be able to start charging you fees until they begin delivering services to you or you have accepted a place in an aged care home. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. In the meantime, you may be allocated an interim package at a lower level or choose to selffund your supports. You will receive a letter from My Aged Care to advise you when you can start services or have been allocated an available package. To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available.

Not satisfied with the assessment?

If you are unhappy with the recommendations made by the RAS or ACAS assessor, first talk with the person in charge of the assessment team as most concerns can be resolved this way. If you are still not satisfied with the outcome you can appeal the decision and have the assessment reviewed. To have the decision reviewed you must write to the Secretary of the Australian Department of Health within 28 days of your assessment letter arriving. The request should be answered within 90 days with a decision. If you do not agree with the Secretary’s review, you can escalate the matter further by contacting the Administrative Appeals Tribunal. While asking for a review by the Secretary is free, the Administrative Appeals Tribunal does incur a charge. Call My Aged Care on 1800 200 422 or visit myagedcare.gov.au for more information or if you would like to organise a RAS or ACAS assessment.

Assessment

If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider.

AGED CARE GUIDE

Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime! You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAS

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your DPS Guide to Aged Care for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

You can find someone to help you: Aged care advisor

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAS Aged Care Assessment Service CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

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To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in home support or more intensive support through a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

In home support To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, as well as equipment such as a ramp, walking frame or shower rail to help you live independently in your own home.

Support at home

The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

SWITCH TO BETTER QUALITY HOMECARE

CHOOSE RIGHT AT HOME

Right at Home are leaders in quality homecare and support, delivering services that allow our clients to remain safe and independent in their own home. Your local Right at Home office in Southwest Victoria is ready to look after your family when you can’t. • 24/7 On Call & 24/7 Care Service

• Flexible, Reliable, Certified Carers

• Supervised, Individual Care Plan

• Post-Operative Care

• Approved Home Care Package Provider Levels 1-4

• Personal & Companion Care

• No Home Care Package Management Fees

• Hospital In The Home*

• Domestic, Shopping, Transport

* Check your local Right at Home office to see if they • Disability & NDIS Support* deliver these services

• Complex Nursing Care

Let’s start talking about living™

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Right at Home deliver services catering to government funded and private pay clients in Southwest Victoria

www.rightathome.com.au Call now 1300 363 802

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Commonwealth Home Support Programme

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require. This information should assist in choosing the best provider for you, as well as changing providers if you need. CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent. All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.

Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines a number of home support options into one streamlined and simplified program. These options include short term supports such as respite, transition care and short term restorative care. It also provides basic ongoing support both at home and in the community as well as access to wellness programs, day options and centre based services. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 20 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 30 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

Support at home Just Better Care is an approved provider of Aged Care services and has been supporting thousands of older Australians since 2005. We deliver the highest quality care to enable individuals to live independently and confidently within their own homes and their local communities.

Our services include: PRIVATE

Community participation

Personal care

Travel & transport

Domestic assistance

Overnight support

Private care

Dementia support

In-home nursing

Respite for carers

Post-hospital support

Palliative care support

My JBC App

Availability of some products and services may vary depending on your location.

Whether it’s help with everyday tasks, a Home Care Package or in-home nursing, Just Better Care can deliver customised support that’s

just for you.

Call 1300 930 239 justbettercare.com

Come home to Calvary

Guided by Calvary’s 135 year history in health care, you will have peace of mind with access to quality care.

Residential Aged Care

Retirement Living

Home Care

Calvary is recognised as a continuing source of healing, hope and nurturing to the people we serve. Our personalised approach ensures every person receives the attention and care that they need. All of our care is delivered with dignity and is designed to improve your health and wellbeing.

Find out how you can receive the care you want by visiting our website or calling us today:

1800 52 72 72 www.calvarycare.org.au

VICTORIA 2023/24

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What types of services are provided?

Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments Services provided at home may include: omestic assistance – household jobs such as cleaning, clothes D washing and ironing Personal care – help with bathing, showering, dressing, or toileting ome maintenance – minor general repair and care of your house or H yard, for example, changing light bulbs or replacing tap washers ome modification – minor installation of safety aids such as alarms, H ramps and support rails in your home ursing care – a qualified nurse comes to your home and may, for N example, dress a wound or provide continence advice Some CHSP services can be provided either at a community centre or in your home, such as:

Food services – may include providing meals at a community centre, help with shopping for food, preparing and storing food in your home, and delivering meals to your home.

Allied health support services – If you have particular health

problems you may be able to access allied health services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

You can apply for home help services under the CHSP if you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently. You or your carer should contact the My Aged Care contact centre on 1800 200 422 or visit myagedcare.gov.au to apply.

Am I eligible?

To determine exactly what help you need at home, you will need a home support assessment. The assessment will be done by a representative of the Regional Assessment Service (RAS). A local RAS assessor will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost. Go to page 20 to read more about RAS assessments.

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS.

Commonwealth Home Support Programme

CHSP services provided in the community may include:

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This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

Supports delivered under CHSP are subsidised by the Government, however, there generally is still a fee for each service.

Home Care Packages

You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. To find out specific costs you should contact your service provider.

Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients

If you accessed Home And Community Care (HACC), National Respite for Carers Programme (NRCP), Day Therapy Centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required. You can find CHSP funded services starting on page 223 of the directory section or online on AgedCareGuide.com.au .

Home Care Packages

A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high level care needs. The HCP is allocated to you personally, which gives you more control over the services you receive and who delivers those services. Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

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ANY AGE. ANY PLACE. SIMPLY HELPING YOU.

New South Wales Illawarra Sydney West Liverpool

02 4244 3470 02 9623 6655 0479 070 119

Queensland Cairns

0458 720 217

Western Australia Lower North Perth

08 9371 9115

Victoria Melbourne Bayside & Peninsula Inner & South Eastern Central & Northern Melb. Greater Eastern North East Outer South Eastern

03 9661 0499 0448 225 177 03 9001 8585 0406 316 334

Regional Cntrl Hghlnds & Djerriwarrh Geelong & Barwon Gippsland South & West Goulburn Valley Loddon Mallee South West

03 5341 8046 03 5261 4808 03 9799 4676 03 5795 1635 03 5486 0203 03 5381 2076

03 9574 0924

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Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs

The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you.

Home Care Packages

The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. The ACAS assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs would be eligible for higher levels of residential care if they were to apply for it. If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.

Package supplements

Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example the Z Dementia Supplement is for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition. Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. For a list of HCP providers, see pages 202–213.

What services are provided?

Home Care Package services are based on your individual needs. Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include: ersonal assistance with bathing or showering, personal hygiene and P grooming, dressing, toileting, and mobility ssistance with communication, including assistance to address A difficulties arising from impaired hearing, sight or speech, or lack of common language. This can also include assistance with the fitting of sensory communication aids, checking hearing aid batteries and assistance in using the telephone

At Opal HealthCare, building personal relationships with our residents and families is at the heart of our model of care. Our primary responsibility is to support you to live the life you want. With homes located across metro and regional Victoria, our Care Communities will provide you with a sense of place and belonging.

We’re here to help every step of the way. Talk with us to find out more. Scan the QR code, call 1300 437 527 or visit opalhealthcare.com.au

Let’s travel the journey together At MACG, everything we do is for our residents. As skilled and passionate professionals, family owned and operated for over 25 years, we specialise in providing high quality care in a welcoming, homelike environment. Our residents enjoy a rich and varied lifestyle, one designed for socialising and emotional wellbeing.

Our 24-hour care teams build strong, meaningful relationships with our residents. This enables us to provide high quality permanent, respite, palliative and complex care. Family values proudly sit at the centre of everything we do. Afterall, home is where the heart is.

Enquiries are always welcome.

Ashwood

Carrum Downs

Hughesdale

Narre Warren South

Boronia

Coburg North

Narre Warren

Parkdale

Grand Cedar Aged Care (03) 9811 5600 Boronia Residential Aged Care (03) 9762 1877

Carrum Downs Aged Care (03) 9784 2800 Northern Gardens (03) 9350 5033

Oaklea Hall (03) 9569 0988 Casey Aged Care (03) 9705 4200

Casey Manor (03) 9703 0188

Traralgon

Traralgon Aged Care (03) 5176 0759

Parkdale Aged Care (03) 9580 0499

Enquiries welcome (03) 9428 2800 or visit www.maacg.com.au

VICTORIA 2023/24

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omestic assistance for household jobs like cleaning, clothes D washing and ironing ood services such as preparing meals or having meals delivered, F assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula ursing services, including dressing wounds by providing bandages, N dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances Assistance in taking your medications roviding mobility equipment such as crutches, walking frames, P wheelchairs and mechanical devices for lifting, bed rails, slide sheets and pressure relieving mattresses, and assistance in using those aids odifications to the home, and installing safety aids such as alarms, M ramps and support rails as well as advising on areas of the home that pose safety risks and suggesting solutions to mitigate those risks Transport and assistance for appointments or social activities ncouragement to take part in social and community activities that E promote and protect your lifestyle, interests and wellbeing

Services / items not provided?

The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements Paying for accommodation such as assistance with home purchase, mortgage payments or rent ayment of fees or charges for other types of care funded, or jointly P funded, by the Australian Government

ome modifications or capital items that are not related to the H consumer’s care needs Travel and accommodation for holidays

ost of entertainment activities, such as club memberships and C tickets to sporting events ayment for services and items covered by the Medicare Benefits P Schedule or the Pharmaceutical Benefits Scheme Gambling activities

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Service (ACAS). The ACAS helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the service, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home.

Home Care Packages

Home maintenance for care of your house or garden

Home Care Packages

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They will identify the right services for your needs and the level of care you require. The ACAS will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about ACAS go to page 20 or call 1800 200 422 to organise an assessment.

Priority

Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months. Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

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Approved providers

Home Care Packages

An organisation that has been approved by the Government to provide aged care services is called an approved provider. The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Home Care Agreement

This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost. Your provider will work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include: The exact types of services you will receive Who will provide which services

Home Care Packages with HenderCare Are you considering a Home Care Package and looking for an established and caring provider? Since 2004, HenderCare has been supporting older Australians to stay in their own homes.

ESTABLISHED & EXPERIENCED CARE Scan the QR code for us to contact you.

1300 764 433 hello@hendercare.com.au

ROVE D

We can also provide support through private aged care.

Home Care Package P

VIDE

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ow much involvement the service provider will have in managing H and coordinating your services When your services are delivered

Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider. The Government contributes the following amounts to each person receiving a Home Care Package (July 2023 rates): Home Care Package

Daily subsidy amount

Annual amount

Level 1

$ 28.14

$ 10,271.10

Level 2

$ 49.49

$ 18,063.85

Level 3

$107.70

$ 39,310.50

Level 4

$163.27

$ 59,593.55

Get more out of your Home Care Package with HomeMade • Low flat fee • No hidden fees • Complete control Are you a Home Care Package recipient? Start your journey into self-management with HomeMade. We will design a support plan that suits you with support workers you choose. To find out more, scan this QR code or visit: homemadesupport.com.au Alternatively, you can call one of our friendly team on: 1300 655 688.

AgedCareGuide.com.au

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple. Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Home Care Agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are (July 2023 rates): Home Care Package

Maximum basic daily fee

Fortnight amount

Level 1

$ 10.88

$ 152.32

Level 2

$ 11.50

$ 161.00

Level 3

$ 11.83

$ 165.62

Level 4

$ 12.14

$ 169.96

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For more than 30 years, AccessCare has been empowering older Australians to continue living independently in their own homes. We provide our clients with customised support, and offer everything from help around the house, transportation to medical appointments and social outings, through to comprehensive Home Care Packages and in-home nursing. AccessCare is supported by the Kingston City Council, so our team can offer unmatched local knowledge, professional advice and care management.

High quality in-home care

To find out how we can support you, please contact our team: 1300 819 200 accesscare.org.au

• •

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There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details. If your income is higher than the Age Pension you may be required to pay extra for your care. How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP, is up to 50 percent of your income exceeding the maximum base rate of the Age Pension.

You can negotiate with your provider on the costs of the services and care you receive. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $6,341.32 per annum (July 2023 rates). If you have an income of more than $60,268.00 per year, you will pay an income tested care fee on a sliding scale up to a total of $12,682.70 per annum. However, no one will pay more than $76,096.50 in an income tested care fee over their lifetime (July 2023 rates). You will only pay an income tested care fee if you can afford to do so. Your income assessment will determine if you can afford to contribute towards the cost of your care. Your assets, including the family home, are excluded from the means testing arrangements for home care.

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the Government. Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

Home Care Packages

The current Age Pension amount is $971.50 per fortnight for a single person or $1,064.00 with the included Maximum Pension Supplement and Energy Supplement.

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Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards.

Home Care Packages

The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Your rights

No matter who you are, where you live, or the types of care you need, you have rights related to your home care that should be respected by providers. You have a right to: e treated and accepted as an individual, and to have your individual b preferences respected be treated with dignity, with your privacy respected receive care that is respectful of you, and your family and home r eceive care without being obliged to feel grateful to those providing the care f ull and effective use of all human, legal and consumer rights, including the right to freedom of speech regarding your care have access to advocates and other avenues of redress e treated without exploitation, abuse, discrimination, harassment b or neglect. Under the Consumer Directed Care principles you also have the right to: set your own goals for your supports etermine the ongoing level of involvement and control you have d over your home care make decisions in relation to your care maintain your independence as much as possible c hoose the care and services that best meet your goals and assessed needs, within the limits of the resources available

You Will See the Difference & Be Impressed

Woman’s Way Cleaning Services have been operating over 35 years and is owner operated giving our clients the personalised touch. Woman’s Way is a NDIS Registered Provider and Registered with many Aged Care facilities assisting the elderly and disabled clients with all their housekeeping & cleaning requirements. Woman’s Way is fully Insured Service Provider for household tasks. Our cleaning service offers a high standard of cleaning, giving particular attention to the smaller details often overlooked by other cleaners. We are very meticulous and take great pride in our work, together with our honesty and reliability; we endeavor to give our clients the best cleaning results possible. • We provide house cleaning, changing bed linen, washing clothes, ironing and any other housekeeping duties. • We understand every client has different needs, that’s why we contact them to discuss their cleaning requirements, preferred date, and time of service. • All our staff have a Police Check and are thoroughly screened prior to commencement. They are experienced and are flexible to the needs of the client.

• Woman’s Way staff always wear a uniform to be easily identifiable. • We service the Southeast, Eastern, Western and Northern suburbs of Melbourne. • Our Woman’s Way Cleaning touch will leave your home sparkling clean, freeing up your valuable time. • Customer satisfaction is of the upmost importance. Woman’s Way is confident it can provide you with the service you require.

Allow us to take away the stress of your cleaning.

Tina Minas Director

0413 092 769 womansway@optusnet.com.au

PO Box 1367, Waverley Gardens, VIC, 3170

womansway@optusnet.com womanswaycleaning.com.au

Katie Gerges Business Manager

0431 081 699 katie.gerges10@gmail.com

Connect with independent support workers that fit your flow. Mable is where you can choose from more than 13,000 approved and active independent support workers. With a wide range of profiles, find support that comes to you, when it suits you.

Find aged care support on mable.com.au

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ave choice and flexibility in the way the care and services are h provided in your home participate in making decisions that affect you ave your representative - family member or close friend h participate in decisions relating to your care if you request it or need support to make decisions These rights mean you can live the life you want to live for as long as possible.

Self-managing your HCP The person who knows best about you and your needs, is you. After making decisions for yourself throughout your adult life, it makes sense that you would want to maintain that control by self‑managing your Home Care Package (HCP). You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager that would commonly deal with your package on your behalf and direct the care and support you receive. As a consumer, you have every right to exercise that freedom to self‑manage your package. Some people who self-manage their own package find they have more choice and control over their HCP than before. Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require. When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services.

Working in partnership

Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services. Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process. You will work in partnership with your provider to decide how involved you want to be when it comes to managing your care.

Self-managing your HCP

If you think your rights are not being respected you should talk to your provider about your concerns. If this does not solve the issue you can contact the Aged Care Quality and Safety Commission.

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This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising. When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role. For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self‑manage their package.

Private home care

Private home care Rather than a Government funded service, you may choose a private home care provider and pay for services out of your own pocket. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy. Private home care organisations provide a wide variety of services including Registered Nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking, and outings. They may also provide other types of staff, such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists, and occupational therapists. There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period, you are not required to pay for shifts you do not require. While private home care may seem expensive, you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies. When looking into home care services, here are some things to investigate and ask the provider you are considering: Do they service your area? Is the company Australian owned? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance?

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Does the company comply with Australian Tax Law, for example does it charge GST appropriately? o they provide documents about financial arrangements before D service begins? o they have a Service Agreement? It is important so that there’s no D misunderstanding about the service and cost to be provided. Are they flexible? After all, it is all about you. I s there a criminal background check performed prior to employment with an agency? oes the company provide worker’s compensation for employees? D This is important so that you are not responsible for any injuries that occur on the job. ow do they determine appropriate staff for your needs? If a company H asks where you live then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority. I s it possible to interview potential carers and make a selection after those interviews? Do you get to decide what times and days suit your needs? What is the minimum shift length? o they have male/female workers and can they cater for specific D cultural backgrounds? ho will be working in the home? Will there be regular staff providing W continuity of care or do they change shifts around? I s there a professional staff member, such as a Registered Nurse, who liaises with you to create a plan that meets your needs?

Private home care

What are their recruitment processes?

Who is the organisation’s main contact for you? Do you meet a Manager / Owner and then never hear from them again? hat additional support is offered within the cost of your care? For W example, are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers from page 223 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

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Home Care Provider

(03) 8820 0000 Active Community Group

We provides quality home care support and wellbeing services for the seniors of diverse backgrounds and cultures in the community in a cost-effective manner. We are here to answer your questions and assist you to navigate your home care options.

www.activecg.com.au

info@activecg.com.au

1/F, 4 Watts Street, Box Hill, VIC 3128

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Onsite & Outreach Services

(03) 9899 9933

365Wellbeing Allied Health

We Provide Quality Care and Affordable Prices For Our Clients Our goal is to deliver quality of care in a courteous, respectful, and compassionate manner. We hope you will allow us to care for you and be your first and best choice for healthcare. We will work with you to develop individualised care plans, including management of chronic diseases. We are committed to being the region's premier healthcare network providing person-centered and holistic approaches with onsite and outreach services that inspires clinical and service excellence.

Our Services

Physiotherapy Occupational Therapy

Podiatry

Dietitian

(03) 9899 9933 www.365wellbeing.com.au info@365wellbeing.com.au G/F, 4 Watts Street, Box Hill Vic 3128

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A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Carer Gateway. Accommodation and services include: day care centres that provide respite for a half or full day; i n home respite services, including overnight, home and personal care services;

Respite at home

activity programs; a break away from home with a support worker; r espite for carers of people with dementia and challenging behaviours; r espite in an aged care home or overnight in a community setting; and respite for employed carers and for carers seeking to return to work. Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Centre Based Respite Care (CBRC) can provide respite services to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs. Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life.

Cost

There is no charge for assistance provided by Carer Gateway, however, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay. For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider. Read more about accessing respite in an aged care home on page 104.

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Regaining your independence To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time-limited and therapy focused care which can be delivered in your own home or in a home-like ‘live-in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Service (ACAS).

Services

Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include: counselling and social work dietetics occupational therapy Personal care services may include: help with showering and dressing assistance with eating and eating aids managing incontinence

physiotherapy podiatry speech therapy transport to appointments elp with mobility h and communication

Fees

You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need to pay. For transition care received in your own home, the maximum amount is currently $12.14 per day (July 2023 rates), which is 17.5 percent of the single Age Pension. For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $58.98 per day, or 85 percent of the single Age Pension (July 2023 rates). Access to transition care is offered on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables from page 156.

Transition care

Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average period of support.

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Flexible restorative care

To help regain your independence if you have not been admitted to hospital, the Government has introduced a flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired.

Flexible restorative care

The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service. The ultimate aim is to avoid you having to access ongoing in home care services or residential care.

Tailored to your needs

The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable. You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs. Services can be delivered at your home, in a nursing home or a combination of both.

Cost and access

You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. The maximum amount you’ll be asked to pay to access STRC for services in your own home is currently $12.14 per day, or $58.98 per day in a residential care setting (July 2023 rates). The STRC program is not linked to any other Government funded home support and you will be able to access the program even if you’re already receiving support through the CHSP. You will not be eligible to receive the STRC program if you are currently: Receiving a Government funded Home Care Package Have received transition care in the last six months Live in residential aged care

You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Service (ACAS) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAS on page 20 or call My Aged Care on 1800 200 422 for more information about STRC.

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Centre Based Care services Centre Based Care (CBC) offers care in a ‘centre’ setting and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, as well as your carers. Some of the types of CBC services offered may include:

roup excursions/outings conducted by centre staff but held away G from the centre Light refreshments as well as meals ransport associated with getting to and from the centre as well as T for outings/excursions/day trips Respite for carers Overnight care Allied health services

What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, occupational therapy, access to podiatry, and physiotherapy. Some centres may provide meals and a range of other services such as hairdressing, social support or continence and toileting support. Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help, and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social group, and respite care. CBC fees and charges may vary from centre-to-centre, with some CBCs charging a daily fee to cover everything from transport to group excursions/outings, and meals or light refreshments. Ensure you enquire about the fees and charges involved before using CBC services. For a list of CBC services, see page 226.

Centre Based Care

ocial support provided in a group setting through structured and S diversionary activities

Day Therapy Centres

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Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 140 Day Therapy Centres Australia-wide offering: physiotherapy

social work

speech therapy

transport to and from the DTC

diversional therapy

and many other services

occupational therapy

podiatry

preventative and/or personal therapies

food at the DTC

DTC can assist to either recover or maintain a level of independence. Generally, the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy services like those listed, you will need to find out if you’re eligible via a RAS assessment. Call My Aged Care on 1800 200 422 for an assessment, ask for a referral code, and then choose the DTC you want. You’ll find a list of DTC on pages 226 –228 of this Guide.

Veterans’ support

If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. Call the Veterans’ Home Care Assessment Agency on 1300 550 450 to find out what support services are available to you and how you can access them.

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Community Visitors Scheme Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community.

The initiative from the Department of Health uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion. As Australia’s population ages and people are living longer, the CVS is becoming incredibly important for social interaction and life changing engagement. The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility which prevents them from participating in social activities, or other personal issues that might make it difficult to engage socially.

What service is provided?

Under the Scheme, a volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under the CVS:

residential volunteer visits a participant for a one-on-one visit at A a residential aged care facility.

roup residential volunteers visit a small group of residents at a G residential aged care facility who have similar interests, like gardening or knitting. home care volunteer visits a CVS recipient with an approved Home A Care Package at their home once a week for one-on-one interaction. Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, access your personal or care record information, provide any form of nursing or personal care, or follow up a complaint about your care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat. To be eligible for the CVS, you have to be an older Australian who is at risk of or experiences loneliness, isolation or cultural loneliness. However, you have to be receiving Government subsidised residential aged care or a Home Care Package to be eligible for visits. For further information about the program in Victoria, contact the Southern Migrant and Refugee Centre (SMRC) on 03 9767 1900 or visit smrc.org.au/community-visitors-scheme.

Community Visitors Scheme

One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst older Australians through companionship.

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Transport services Getting to appointments, the shops or social events can be challenging if you don’t have a car, and even more challenging if you have mobility issues. There may be times when friends, family and neighbours are unable to help out. While transport can be part of Government funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.

Community organisations

Transport services

In Victoria, there are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail elderly people over 65 years of age in many ways, including through transport services. These community volunteer transport services provide either direct transport or assist older people in accessing public transport. They can take you to appointments, out and about in your community, visit friends and family, or go to the shops. Most of these community schemes or groups are staffed by volunteer drivers. Depending on the organisation the services may be free or you may have to pay a small contribution towards the organisation. St John’s Ambulance Australia provides a community transport service and patient transport service in most States or Territories. These services can support older people who need to attend medical appointments or hospital, visit loved ones, attend events or family gatherings, or for grocery shopping.

Local Councils

Victoria’s local councils frequently offer transport in two forms – community buses and personal transport. Some councils operate community buses on a weekly basis with many offering the convenience of door to door pickup and drop-off. As well as taking residents to shopping centres, many council-run community buses visit other services and activities, such as libraries, senior’s clubs and groups. Some councils offer personal transport for medical, wellbeing and other essential appointments. There is usually a nominal minimal charge for using the community bus which may vary depending on where it is going and whether you require a return journey. Contact your local council for transport information.

Public transport options

If you are an older person aged 60 and over and hold a Pensioner Concession Card or a Victorian Seniors Card, you may be eligible to receive free weekend travel, concession fares, or 50 percent discounts on trains, trams and buses. For further information about public transport for seniors, visit the Public Transport Victoria website on ptv.vic.gov.au/tickets/myki/concessions-andfree-travel/seniors or call 1800 800 007.

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Understanding and managing continence problems With one in four Australians experiencing bladder and/or bowel control problems, incontinence is nothing to be ashamed of. Common problems include leakage from the bladder and/or bowel, urgency, waking frequently at night to pass urine, and constipation. The good news about incontinence is that, in most cases, it can be either cured or better managed so it doesn’t disrupt your everyday life.

What is incontinence?

There are two types of continence problems:

rinary incontinence, this could involve ‘leaking’ when you laugh, U sneeze, or cough, or complete loss of control over your bladder

If you have either, you should talk to your doctor for professional advice on how to manage the condition.

Where to get help?

If you’re experiencing bladder or bowel control issues it’s important to have a continence assessment to rule out any underlying medical problems. Speak to your GP or call the National Continence Helpline on 1800 330 066 for more information. They can provide information and advice, connect you to a wide range of professionals who can help with continence management and help you understand what different continence aids and subsidies may be available to you.

Products for incontinence

There are a lot of products available that can help with managing your incontinence, no matter the severity. These products include disposable or reusable pads and pants, mattress and chair protectors, catheters, and more. If you need extra assistance, you can engage the help of a continence nurse advisor, who can discuss your needs and help you find products that will best manage your incontinence. If you receive support through the Commonwealth Home Support Programme (CHSP), you can access continence advisory services, or if you have a Home Care Package (HCP), you may be able to receive funding from the Government for incontinence aids. Additionally, the Government’s Continence Aids Payment Scheme (CAPS) is available to people with permanent or severe incontinence. You cannot access CAPS if you receive a Home Care Package. Visit the Department of Health website at health.gov.au for more information.

Continence

aecal incontinence, referring to bowel leakage or involuntary bowel F movements but may also include excessive wind or straining

Assistive technology

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Assistive technology options The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Improve access and safety at home

Creating a safe living space is critical to keeping your independence and preventing injuries. You can improve the safety of your home by making some basic changes. Examples of some easy changes you can make at home include: Remove clutter around the home to reduce the risk of tripping over

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I nstall grab bars and hand rails to help you get down the stairs safely or step in and out of the shower or bathtub without injuring yourself epair or remove tripping hazards such as loose carpet, slippery R throw rugs or floorboards that stick up I nadequate lighting can also contribute to falls or injury so install brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit ven with grab rails, stairs can present a significant falling hazard. E Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed ersonal alarms that can detect falls, call for help in an emergency or P have a GPS tracker can be used to help you feel safe and secure

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, help you with personal care, and make it easier for you to remain socially active, maintaining your quality of life. Some of the equipment available includes: obility aids – Aids which can help to prevent falls including M walking sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters

Assistive technology

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ersonal care – Including shower stools or chairs, shower hoses, P bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing or to manage medications ome safety – Some of the aids which can assist you around the H house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles

Technology

Assistive technology

There are a number of gadgets, devices and technologies that can help older Australians keep their independence and make life much simpler around the home. These might include safety devices or personal alert systems, these devices allow you to call for help by alerting family or emergency services if you fall or become unwell and are especially handy for people who live alone or go long periods without social interaction. Smartwatches can also offer similar safety functions, having the potential to help in your daily life in a variety of different ways, from instant calls and messaging, to an abundance of applications that can help with things such as medication reminders and GPS tracking. Other gadgets that have hit the market that may be beneficial are assistive technologies and voice and activated functions to control devices around the home as well as being able to monitor daily routines.

Assistive technology solutions

To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected, and have fun. Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this. Assistive technology can help you prepare your own meals independently, communicate and stay connected, move around your home and community, manage your personal care, use technology, participate in sport and recreational activities, and undertake daily tasks safely. With over 11,000 assistive technology products on the market, it can be difficult to know what the best solutions for your needs are. Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities. They can support your assistive technology choices through information and advice, allied health support as well as help with grants to get access to a range of technology items including emergency call systems, wheelchairs and scooters, kitchen and bathroom equipment, hoists and transfer aids, vehicle modifications, smart home technology, and much more. Through an online National Equipment Database (NED), you can search over 11,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au. For further information, visit ilcaustralia.org.au or call 1300 885 886.

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AGED CARE GUIDE

Residential Care flow chart Government subsidised home

self-funded aged care home

If your situation is urgent then the ACAS will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAS

Consult your DPS Guide to Aged Care for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RESIDENTIAL AGE D C A RE FAC I L I TY • NURS ING HO M E • C A RE HO M E

Veterans’ Affairs Self funded supported accommodation

Local council

• SU PP O RT ED R ES I D EN T I A L S ERV I CE • SUP P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT

ACAS Aged Care Assessment Service

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Aged care homes If you are unable to continue living independently at home, you may choose to move into an aged care home.

Aged care homes

The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a Government funded aged care home requires approval by an Aged Care Assessment Service (ACAS). There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAS or Government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAS assessment. See page 20 for information about ACAS.

The next step

After being approved by an ACAS for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you.

CHIRNSIDE VIEWS AGED CARE

COMFORT

DIGNITY

PRIVACY

315 Manchester Road, Chirnside Park Vic 3116 | Phone: 8521 7000 | www.chirnsideviews.com.au

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It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost.

COMFORT, DIGNITY, PRIVACY Park Lane Croydon is committed to providing quality care in a supportive, safe and homelike environment while maintaining individual privacy, dignity, choice and independence.

Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: asic accommodation related services such as beds, B mattresses, linen, bedside lockers and chairs General laundry and cleaning services Maintenance of buildings and grounds Utilities such as electricity and water

295-299 Maroondah Hwy Croydon, Vic 3136

(03) 9726 1100 www.parklaneagedcare.com.au

he provision of staff continuously on call to provide T emergency assistance ssistance with personal care such as bathing, going to the A toilet, eating and dressing Assistance with mobility and communication ssistance in obtaining specialised therapy services, or a A health practitioner service Meals, including special diets Toiletry goods such as towels, washers, soap and toilet paper Support for people with cognitive impairment like dementia Social and recreational activities Rehabilitation support Additional services as appropriate to individual care needs where a fee may apply include: Goods to assist with toileting and continence aids

COMFORT, DIGNITY, PRIVACY Willowbrae Melton is committed to providing quality care in a supportive, safe and homelike environment while maintaining individual privacy, dignity, choice and independence.

116 Centenary Ave, Melton Vic 3337

(03) 8746 3000 www.willowbrae.com.au

Therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy egistered nurses to assess, plan and manage care, including R complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings. Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit.

Menarock

LIFE

Live LIFE the way you like Compassion, Comfort, Care

Live Life at Menarock Life

Providing supportive care to our residents is our primary goal. Our model of Life Care is both personal to each of our residents and supported by skilled staff. Good care requires experience and skill and our homes are lead by registered nurses with more registered nurses in attendance 24 hours a day, seven days a week.

You should live the life you want to live. Our Live Life program designs activities around you. When moving into Menarock Life we will be interested in learning more about you. We will ask you to tell us all about yourself; your interests, likes and dislikes.

We also style individual care plans to match your needs. These plans are reviewed regularly by our nursing staff to ensure they continually provide the support you need. Our Life Care program includes regular physiotherapy, podiatry and dietary plans to meet your own unique needs.

You can choose activities to do independently, with family and friends or with groups of like-minded people, in our purpose and spacious activities areas. All our residences have well maintained and spacious outdoor gardens and activity areas.

Menarock Life aged care locations Camberwell Lower Templestowe Glen Waverley

Heathmont Pakenham Highett

p: 1300 096 971

Upper Beaconsfield Shepparton

Upper Ferntree Gully Templestowe

e: enquiries@menarock.com.au

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There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. For a list

of culturally appropriate care homes and services g see pages 213 –223.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 147.

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

Quality standards

The Aged Care Quality Standards were introduced in 2019 as a new measure of quality in aged care. The eight new standards have a much stronger focus on consumers to help them make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life.

Deloraine Aged Care is a 64-bed ageing in place family-owned residential aged care facility in the heart of Greensborough. Deloraine is spacious and tastefully decorated throughout with quality fittings and furniture. Our location features: ❖ Extensive leisure/lifestyle program and facility bus for outings. ❖ Lovely gardens, balconies and courtyard areas. ❖ Nutritious and appetising meals from our kitchen ❖ On-site hairdressing salon ❖ On-site laundry ❖ Fully staffed by qualified nurses who are present 24 hours a day to provide quality care.

Whether your loved one requires permanent care, respite care or palliative care – at Deloraine you are always welcome

The new Quality Standards include the following focus areas: Consumer dignity and choice Ongoing assessment and planning with consumers Personal care and clinical care Services and supports for daily living Organisation’s service environment Feedback and complaints Human resources Organisational governance

P: (03) 9433 3444 14 -18 Adeline St, Greensborough VIC 3088 E: enquiriesdeloraine @goldage.com.au www.goldage.com.au

Aged Care Guide

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Each of the standards looks at three key aspects: What is the outcome for the consumer What are the expectations of the organisation What are the organisational requirements to show that the standard has been met The new standards revolve around consumers, their families and the staff providing care. This partnership between the provider and consumer needs to work in order for the eight areas to succeed. All Government funded aged care homes and home care services are measured against the new standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

Aged care homes

Charter of Rights

Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. The Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to safe and quality aged care services and that they are treated with dignity and respect. You should receive a copy of the Charter signed by your provider, and you or your representative will be asked to sign the Charter to acknowledge that your provider has given you information about your rights in relation to the aged care service under the Charter. As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still access care and services. Call the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au for more information.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

We believe in life’s little luxuries and pursuing the things you love. Each of our residents is accepted as an individual, treated with warmth and respect, and encouraged to express culture and custom. Expect exemplary care tailored to your needs and expectations.

Our care choices include: • respite care • permanent residential care • couple’s accommodation • individualised and group activities supporting mobility, reablement, health and wellbeing • menu options catering for individual and cultural needs.

Your family is our family. For the team at Oak Towers Aged Care, care is our calling. We are passionate about making a difference in the lives of the people who call Oak Towers home. We take the time to get to know what’s important to you, and your loved one, including their care needs, interests and worries. Then, we design a holistic care and lifestyle program to enrich their physical, mental, and spiritual health. In our warm and welcoming community, your loved one will enjoy nutritious meals cooked onsite daily, beautiful courtyard gardens, friendly live-in pets, and a range of fun activities. But, most importantly, your loved one can continue doing the things they enjoy most with peace of mind that support is on hand when they need it.

Let us take care of you and yours.

Book a tour today! Call 1800 900 001 or visit cofc.com.au/oak-towers *Correct at the time of printing

We can provide: • Residential care • Respite care • Palliative care • Dementia care

• Pastoral care

4.4 STAR GOOGLE RATING*

OAK TOWERS AGED CARE

139 Atherton Road, Oakleigh VIC 3166

VICTORIA 2023/24

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Costs for residential care

Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Both your income and financial assets affect your entitlements. The income and asset tests are combined, to ensure a consistent fees policy. This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The cost of care is divided into three parts: Daily care fees Means tested care fee On the following pages we explain each of these in more detail.

Daily care fee

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy, and certain medical and pharmaceutical services. The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person. This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is generally adjusted each March and September at the same time as the Age Pension. As of July 2023, the maximum Basic Daily Fee is $58.98 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents in aged care. If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

Accommodation payments

Accommodation payments are different from daily care fees. It’s a payment for the bed or room you will occupy in the aged care home, separately from any care you receive.

Aged care costs

Accommodation payments

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Aged care costs

These payments can be made as a lump sum or spread out over regular payments and are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $57,000 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $57,000 in assets after your payment (Rates as at July 2023).

Means tested care fee

The means tested care fee is an extra contribution on top of the other residential aged care payments, and the amount can differ from person to person. The means tested care fee will incorporate your financial assets and your income, and then determine how much you will be contributing to the cost of your personal and clinical care services. This contribution amount can fluctuate depending on if your income or assets change. There are annual and lifetime caps on the means tested care fee. There is an annual cap of $31,706.83 that will apply to your means tested contribution to your care costs, together with a lifetime cap of $76,096.50 (July 2023 rates). Depending on your personal financial situation, you may not have to pay this contribution towards the cost of your care.

Welcome

to Holistic Care At The Salvation Army Aged Care, our goal is to provide a unique experience of choice, lifestyle and belonging for all people as they age. We don’t have clients, only family. We’d love to really get to know you - your experiences, hobbies, likes and dislikes. This goes on to enrich our own lives and makes us who we are and what we do - providing care from the heart, since 1880. Ask us about:  24-hour permanent residential care  Short term and post-hospitalisation respite care  Support in your own home.

Whatever your stage in life, you will feel at home with us.

1300 111 227

agedcare.salvos.org.au TheSalvationArmyAgedCare

VICTORIA 2023/24

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If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension for a single person, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. Any income tested contributions you may have made as a recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $193,219.20 (March 2023 prices). It is only counted in determining your ability to pay for your accommodation. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 129 for more information on financial advice.

LOCATED AT: 1720 Dandenong Road, Clayton, Victoria 3168 TELEPHONE: 03 9548 7366

| www.taac.com.au

Aged care costs

How much will I pay?

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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

RAD and DAP explained

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan. The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of 1 July 2023, it is 7.90 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 7.90% / 365 = $43.29 per day (MPIR from 1 July 2023). Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator . For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

Tailored support for you and your loved ones Brotherhood of St. Laurence Aged Care For over 80 years the Brotherhood of St. Laurence (BSL) has worked in the community supporting people of all ages to live the life they choose. At BSL Aged Care we take the time to get to know you and your loved ones and work with you to tailor a plan to suit your individual needs. Whether you’re looking for in-home support, quality residential care, or day and overnight respite care, we’ll help you find a solution that works for you.

1300 147 147

agedcare@bsl.org.au

agedcare.bsl.org.au

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Applying to a home As soon as you have been approved by an Aged Care Assessment Service (ACAS) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

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Waiting for residential care

Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Generally, bed places are offered to people on the wait list who have a health priority or have been waiting for a place and have risen to the top of the waiting list. You can be on as many waiting lists for facilities as you would like, but once you accept a vacancy offer, you will be removed from all other nursing home waiting lists. If you require a bed urgently, you may not have as much choice with the facility you move into. You may have to accept the first offer that is made to you, no matter if it is your first facility choice or not. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

Waiting lists

Nursing homes don’t always have bed vacancies available, so it is likely that you will have to wait for a period of time for a bed to become available.

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It is ideal to plan ahead and take the time to choose the facilities that you want to live in. This means no matter who offers you a bed first, you will be satisfied with the placement.

What happens when a vacancy occurs?

Waiting lists

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital, to let you know they have a spot available for you. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable. If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave. From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Once your place in the aged care home has been confirmed, you will be provided with two or three important documents which will address all the information and details you need to know. This information should also include the Resident Agreement, the Accommodation Agreement, or an Extra Services Agreement if applicable. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Empowering You To Make Informed Choices

“The Right Information At The Right Time!”

Tell Your Story

ALITY PSEst.QU1999

Publications Easy to read information about navigating your care journey, plus a provider directory for your area.

Websites

Compare Your Options

Stay informed on aged care and disability support, including provider listings and information guides.

Save time online by comparing up to five care and support options in one easy to use process.

Read and leave reviews for online facilities and service providers you’ve used.

www.agedcareguide.com.au www.disabilitysupportguide.com.au

AgedCareGuide.com.au

Deciding on a home There are a number of things to consider when deciding which aged care home will best suit your needs. Deciding to move into a home can be a really big decision, so you want to make sure you choose a nursing home that not only suits your needs, but also feels like home. Making a list of your personal preferences and requirements can make it easier to shortlist aged care facilities. This list could include the care you require and lifestyle options. One of the best ways to gauge the environment and atmosphere of a nursing home is by visiting it. Contact the home you are considering to organise a tour of the facility, in most cases your family should be able to come with you. By visiting the facility, you will be able to assess whether the nursing home meets your needs and if it is a place you would be happy to live. Any questions you have can be answered by your tour guide from the aged care home. Additionally, you can have a talk with the site manager to understand how the aged care facility runs and have all your questions answered.

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Live your best life with us. Located across Melbourne and Geelong, our bright and modern residential aged care homes offer a unique range of facilities and services. From tranquil homes in rural settings, to state-of-the-art high-rise aged care, one of TLC’s homes will suit your lifestyle. Our homes feature on-site medical centres where our team of general practitioners, visiting specialists, and allied health professionals care for our residents and the local community. Our residents also enjoy a unique range of facilities and services including cafés, state-of-the-art gymnasiums, hydrotherapy pools, virtual reality cinemas and beauty salons. We provide respite, permanent and memory support care in spacious private rooms with adjoining ensuites.

Call 132 852 to arrange a personalised tour tlcagedcare.com.au

Altona North • Armstrong Creek • Belmont • Donvale Fitzroy North • Frankson North • Hallam • Mordialloc Noble Park • Wallington • Whittlesea

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The following is a brief checklist of areas you should consider before deciding to move in: Is the home clean, fresh and in good repair? re the staff warm and friendly? You want to be able to feel at ease A and comfortable in communicating with the staff. ow many staff work at the home and what is the night time ratio H of staff to residents? Is the home secure, particularly at night? Are there keypad locks on the doors or are CCTV cameras installed? oes the home have the provision for you to age in place and D remain as your care needs increase?

Deciding on a home

Do they offer single rooms with ensuite? I f you are looking to move into a home with your spouse, is this provision available? Are clothes laundered on or off site? oes the room have access to a private phone line, internet D connection or NBN, or pay TV? re the floor coverings clean and fresh, or is there an odour A throughout the home? I s the room temperature comfortable for you, and are you able to control your own room temperature? hat personal items and furnishings can you bring into the home, W and what provisions are there for storage of personal items? I nspect the kitchen if possible, and find out if meals are cooked on site or are delivered. Are the meals flexible and will they meet your special requirements? re there spaces for you to meet with family and friends and to A celebrate special events? I f you like pets, find out if the home is pet friendly and whether they have pets at the home or a visiting pet program. Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Any additional services or amenities that are provided by aged care homes can really enhance your experience living in a facility. Beneficial services and amenities could include: Outdoor areas or gardens, if relevant, check whether they are secure A hairdressing salon or day spa An on site café A chapel or provision for church services Gymnasium Allied health services It is important to have all your queries answered, as it can really help you gauge whether a facility is the right fit for you.

Healthy Ageing

with Mercy Health

If you think getting older should be more about healthy ageing and not just about aged care, join the thousands of people who choose Mercy Health. With locations throughout Victoria, New South Wales, Queensland and Western Australia, you’ll find a place that feels like home: whether it’s in the crisp, eucalyptus-infused air of Victoria’s Dandenong Ranges or the golden sunshine of Cairns. We have a place for everyone. It’s that feeling when you walk in the door: that first warm, welcoming “Hello”; the close-knit sense of community and the feeling that you belong. Venture in to any of our homes and you’ll discover a community lifestyle that caters specifically to you. Care is tailored around your personal needs along with the support to enjoy or explore life experiences. At Mercy Health Residential Aged Care, we honour your story and encourage new chapters. Start your healthy ageing journey with us today.

www.mercyhealth.com.au

At The Alba Care Suites, we’ve designed a residential aged care community in which high clinical standards are matched by a warm, personal touch. Your wellbeing and quality of life are our focus. • 24/7 nursing care

• Memory support

• Ageing in place

• Palliative care

The Alba Care Suites 114 Albert Road, South Melbourne VIC 3205 thealbasuites.com.au

Where your needs are front and centre. Call 1300 794 970 to book your private inspection.

VICTORIA 2023/24

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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains, and floor coverings, so it may be helpful to directly ask the home what you can bring with you. Below you’ll find an overview of some of the main things to consider when moving in.

Personal items

Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music, or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of continence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged by the home prior to use.

Moving into a home

The care plan will be an overview of your care needs, wishes, and outcomes you want to achieve while living in the facility.

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Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins, and elixirs, which are non‑prescription items, should be declared to the staff.

Moving into a home

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care. This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse. Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, community centre or Council, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home. If you need to change doctors, you can ask to have your medical history sent to your new doctor. It is also a good idea to keep track of any health professionals you see and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.

Considering aged care for a loved one? At Bupa Aged Care, whether for respite short-stay care or as a new home, our experienced registered nurses and carers aim to provide the care each resident needs, in the way they prefer.

Care is first and foremost We embrace and support residents to live their day their way, with teams dedicated to their wellbeing. People rarely expect to need aged care, but if your family does, we’ll guide you through the steps. To book a visit with one of our 23 homes throughout Melbourne and regional Victoria, call us on 1800 718 357 or visit bupaagedcare.com.au/region/vic to explore our homes. Admission to one of our Bupa Aged Care homes is subject to availability and your care needs.

for you! A place that’s right

Baptcare has 15 aged care communities in metropolitan Melbourne and regional Victoria. y Residential respite care y Permanent residential care y Palliative care y Freshly prepared, nutritious meals

y Registered nurse on site 24 hours a day, 7 days a week y

Allied health practitioners

y Lifestyle activities y Lounge, dining and recreational areas.

Call 13 22 78 baptcare.org.au

RESIDENTIAL

Aged Care

VICTORIA 2023/24

AgedCareGuide.com.au

Daily living in a nursing home Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home. If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a little bit for you to settle into your new life. Providing a caring and supportive environment, staff in a nursing home are there to make life easier for you. Many residents have reported they actually enjoy an enhanced quality of life and improved social life, since they moved.

It’s your home

There may be some ‘common’ areas that are shared with other residents, such as the dining room and lounge room, but your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.

Social aspects and routines

The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner, or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times. The important thing to remember is that by moving into a nursing home you’ll receive the help and support you need to improve your quality of life.

Daily living

You will benefit from receiving help with some tasks you’ve found difficult to do and you will have peace of mind that should anything happen, you will receive immediate attention and the situation will be managed well.

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Multiple activities

Daily living

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. Whether it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.

Partners

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples. This means couples can continue living together even if they have different care and support needs.

Pets

While most homes do not allow residents to have their personal pets, a lot now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please – visit friends, enjoy family celebrations, go shopping and even go on holiday. Many nursing homes also have special areas available for private functions. This means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule can not be extended.

VMCH, we’re here for you. VMCH (Villa Maria Catholic Homes) is a Catholic, for-purpose organisation supporting people of all ages, abilities, faiths and backgrounds. We can support you to live your best life on your terms.

• • • • • •

Get in touch with our friendly team 1300 698 624 | vmch.com.au

Help at Home (Home Care Packages) Residential Aged Care Retirement Living Carer Support Allied Health Disability Services.

Welcome to Allity Aged Care We are a network of 70 Homes located across Victoria, New South Wales, Queensland and South Australia. The collective experience of our local and national staff and management teams make us one of the most respected and established providers within the Australian aged care industry. Allity is part of the Bolton Clarke Group. Bolton Clarke is Australia’s largest independent, notfor-profit provider of home care, retirement living and residential aged care, operating nationally and internationally. The organisation has a proud history dating back to Australia’s first home nursing service which began 135 years ago in Melbourne with a single nurse on a bicycle. Proud to be called Home – Every Allity Home is exactly what the name implies – a place where our residents can continue to share every day experiences with their families, make it their own and maintain active and rewarding lifestyles in a meaningful way.

Making every day the best it can be

Avonlea Aged Care 3–7 Patty St, Mentone (03) 9545 4800 Located in the picturesque seaside suburb of Mentone, Avonlea offers modern and comfortable accommodation and peaceful gardens within a friendly community atmosphere.

Bayside Aged Care 5 McDonald St, Mordialloc (03) 8543 3100 Located 500m to the beach and 300m to the local shopping village, our Home specialises in dementia care. Residents enjoy the privacy and security of their own bedroom and ensuite in a warm, family atmosphere.

Camberwell Green Aged Care 12–14 Hunter Rd, Camberwell (03) 9888 6133 This newly renovated Signature class Home offers aspirational lifestyle and quality services of residential aged care in a small boutique apartment-style environment.

Claremont Terrace Aged Care

Montclaire Aged Care

231 McKinnon Rd, McKinnon (03) 9964 9000

18 Montclair Ave, Brighton (03) 9596 8858

This newly-renovated Signature Home offers unique and stylish apartments with access to pool, gardens, courtyards and balconies. The Home is known for its exceptional dining experiences, offering choices like no other.

Located in Brighton, this heritage listed Home is unique, offering elegant private single and couple rooms with ensuites. This Extra Service Home provides peaceful garden courtyards and a variety of intimate sitting areas.

Glendale Aged Care

Princeton View Aged Care

265 Heaths Rd, Werribee (03) 8742 8888

29 Heathfield Rd, Brighton East (03) 8591 0200

Glendale offers specialist care for people living with dementia. The Home is unique in its architectural style offering the privacy of generous apartments with ensuite bathrooms and onsite café.

Freshly renovated Signature Home with the elegance of manor style architecture. Offering onsite barista café, stylish lounge, alfresco spaces and a variety of luxurious single and couple rooms with superior furnishings.

Greenview Aged Care

Riddell Gardens Aged Care

33–37 Mitcham Rd, Donvale (03) 8841 0800

Corner Spavin Dr & Riddell Rd, Sunbury (03) 9218 5200

Greenview is a sophisticated Signature class Home that is newly renovated, offering single rooms with private ensuites and a selection of elegant social spaces to enjoy with family and friends.

Riddell Gardens in Sunbury has an atmosphere of traditional country charm offering large single rooms with ensuites. Residents can relax and enjoy the peaceful enclosed courtyard abundant with flora and fauna.

Highwood Court Aged Care

Riverwood Aged Care

359 Warrigal Rd, Burwood (03) 8831 0500

990 Padman Drive, West Albury (03) 6023 9700

A stylishly renovated Premium Home offering a contemporary home-like environment. There are enclosed courtyards, a quiet library, social lounges and a selection of newly refurbished single rooms with private ensuites.

Country comfort and city style with the convenience of shopping centres and services close by, the Home provides a warm and welcoming environment where family and friends are an integral part of the Home’s special community.

Lexington Gardens Aged Care

Tannoch Brae Aged Care

18 Villa Rd, Springvale (03) 9574 6699

46 Aldershot Rd, St Albans Park (03) 5248 5814

A Premium Home completed with 38 new room extensions, offering enhanced dining and hospitality experiences. Onsite café and a variety of different bedroom options with private ensuites.

Located in St Albans Park, designed to ensure comfort and quality care in a home-like environment. The Home offers a peaceful enclosed courtyard, a variety of quiet sitting areas and spacious rooms with ensuites.

Lilydale Aged Care

Templestowe Manor Independent Living and Aged Care

475 Swansea Rd, Lilydale (03) 9739 3300 A newly refurbished state-of-the-art Home located on the picturesque shores of Lillydale Lake. Stylish and modern communal areas and a variety of single and companion rooms designed to ensure comfort and security.

Medina Manor Aged Care

410–418 Thompsons Rd, Lower Templestowe (03) 9850 8877 A Signature Home that presents quality internal furnishings and landscaped gardens. 20 independent living units co-located with residential aged care with newly refurbished apartment style suites.

200A Smith St, Thornbury (03) 9290 6400

Trevi Court Aged Care 95 Bulla Rd, Essendon (03) 9374 3500

Located within the heart of Melbourne’s North West, offering large private rooms with ensuites. The Home specialises in caring for people living with dementia by staff specifically trained in dementia care.

Encompassing a friendly community atmosphere where family and friends are always welcome. Spacious, vibrant and classic in style this Home offers the privacy of spacious rooms with ensuite facilities and a variety of quiet sitting areas.

www.allity.com.au

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“Over 52 years of caring for our senior citizens” Dorothy Impey Home is known for providing high quality care services to the senior citizens of the local area for over 52 years. The home is surrounded by beautiful landscaped gardens with some rooms taking advantage of the skyline views of Pascoe Vale South. A 24-hour nurse-call system throughout our home allows for easy access to nursing and care staff. Resident personal clothing is also laundered on-site by our staff. Meals are cooked on the premises, using locally sourced produce and catering to the needs of residents.

Our daily activities program offers a variety of activities including daily exercises, games, arts and crafts, music, outings, church services, barbecues and an Italian coffee club.

Rooms All rooms are large single rooms measuring 31m2 (inc. ensuite) with floor to ceiling cupboard storage.

Residents can enjoy the convenience of local businesses and public transport nearby. The Pascoe Vale RSL is just 110 metres away!

Your private ensuite consists of a shower, toilet, wash basin, large vanity cabinet with mirror and light, small radiator and motion sensor lighting for safety and convenience.

Home features

Home services

• Undercover BBQ area • Raised vegetable gardens • Movie projection screen • Coffee shop • Pet therapy with birds, chickens & dogs • In-house library services • Pool table • Internet, Foxtel & Telephone connection (additional fees and charges apply to use these services)

Tel: (03) 8102 2400

• General practitioners • Geriatrician • Physiotherapist • Podiatrist • Nutritionist • Dietitian • Dentist • Optometrist • Hearing Australia • Hairdresser & beautician • Speech Pathologist

317A O’Hea Street, Pascoe Vale South, Vic, 3044

www.dorothyimpeyhome.org.au

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Resident Agreement The Resident Agreement is a legal agreement between you and your aged care home. Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home. Your Resident Agreement should include the following: the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; ny circumstances where you might be asked to leave and how the a aged care home will help you find somewhere more appropriate; our rights and responsibilities as a resident in your new aged y care home; your aged care home’s responsibilities to you as a resident; ow the aged care home will deal with any complaints you, your h carer, friends or family may make; and ny other matters agreed between you and the aged care home’s a manager, within the requirements of the Aged Care Act 1997.

Before signing

Signing a Resident Agreement is a big step towards receiving the care and support you need, so you need to be sure that the document contains everything you need to live well in a nursing home. As a legal document, it sets the boundaries on what you will receive and entitled to while in aged care. Your Resident Agreement will also include your individualised care plan for your stay in a nursing home. This care plan will outline all the services and supports you will receive, as well as their costs and how they will be delivered. Make sure to discuss with your provider about what services and supports you require to live comfortably in aged care.

When do I sign?

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.

Resident Agreement

any extra services you’ve agreed to receive, and their costs;

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Can I withdraw from the Resident Agreement?

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing. You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days. If you’ve made any other payments to your provider during that time, you are entitled to a refund. Changes can only be made to the agreement if both you and your aged care home agree.

What if I need help understanding the agreement?

Resident Agreement

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it. If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you is clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreement. The proposed agreements may not automatically include all the things that you think are important, so it is a good idea to check. If you’re having language difficulties because the agreement is not written in your preferred language, you can contact the Australian Government Translating and Interpreting Service (TIS) on 13 14 50. If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.

What if I don’t want to sign?

You don’t have to sign a physical agreement with a provider if you don’t want to. But you can still enter aged care and receive services and care, even if you don’t physically sign the Resident Agreement. Instead, you can enter a verbal agreement with your new aged care provider. Your provider will make a record of your verbal agreement to living in aged care, as well as your wish not to sign a Resident Agreement.

Rights and responsibilities

Your rights and responsibilities will be the same as those of every other resident. Your Resident Agreement will outline what responsibilities and rules you need to follow while living in your new facility , as well as the responsibilities of your aged care facility towards you and your care. To make sure your rights and responsibilities are protected, there is legislation that all aged care homes funded by the Government must follow. The Charter of Residents’ Rights and Responsibilities will be displayed in your aged care home, or you can ask your home for a copy when they offer you your Resident Agreement.

Aged Care That Feels Like Home Homestyle provide a quality of care and life that is the next best thing to living in your own home. We have 10 homes conveniently located in Melbourne and Geelong all offering our core philosophy of promoting independence while fostering a caring environment. If you or your loved one are looking for care, please contact our admissions team to discuss your individual situation, we can advise you on the many options available. Call 1300 104 663 or visit homestyleagedcare.com.au

Permanent & Respite 24/7 Registered Nurses Specialised Dementia Care Tailored Leisure Programs Onsite Chef Prepared Meals

Scan this code to ﬁnd out more!

Call find us to out m 03 8 573 4 ore 888

Aged Care with you at its heart If you are looking for an aged care home that provides quality, safe and genuine care, then mecwacare is perfect for your next stage in life. Welcoming community

Vibrant lifestyle programs

Experienced and caring staff

Modern, quality and comfortable facilities

Safe and secure environment

Over 64 years of experience

Fresh meals by in-house chef

Not-for-profit organisation

Registered nurses rostered on every shift

•

Altona North Ballan Ballarat Bacchus Marsh Caulfield North Flemmington Geelong Glen Iris Hoppers Crossing Malvern Mont Albert Mornington Prahran Richmond Safety Beach Shoreham Traralgon Westmeadows

mecwacare.org.au

Proudly a not-for-profit, non-denominational charitable organisation

060623

Freecall 1800 163 292

Our residential aged care locations:

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Aged care checklist When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method. Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.

Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based? o the owners/directors of the company have a health and/or D aged care background?

hen was the last time a complaint was made to the provider, what W about, and how was it dealt with?

re residents and their families encouraged to have input into services A offered and the quality of care?

The facility

oes the home look and smell fresh and clean, and is it in D good repair? Are the carpets and floor coverings clean? Is the inside temperature comfortable?

Does the home meet safety regulations?

Is there good and clear signage throughout the facility? Are there secure and interesting outdoor areas?

re there spaces and activities to support people living with special A needs, such as dementia? Do the residents appear clean and neat?

Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming?

Do the staff provide clear answers to your questions?

What is the mood of interaction between staff and residents?

o staff look like they take their time with residents to give them D personal attention?

hat is the ratio of nurses/care workers to residents on weekdays, W weekends, and at night-time?

Aged care checklist

You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently.

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The room

Is it a single or shared room?

I s the room you’re shown the actual room you’ll be moving into or is it for display only? Does the room have an ensuite or are the bathrooms shared? Are there provisions for married couples? How is the room allocation determined?

I s there access to a private phone line, internet connection, or pay TV? How is the heating/cooling controlled?

What personal effects and furnishings can you bring to the home? Are there provisions for safe storage of personal items?

Aged care checklist

re there easily accessible alarm buttons in the room and A how many?

re staff respecting residents’ privacy – do they knock before A entering a resident’s room?

Day to day living

re there areas for families and friends to meet and celebrate A special events? Can family and friends take part in activities? Are meals cooked on site or delivered?

Are menus flexible and able to meet special requirements?

hat types of individual and group activities are offered and W how often?

Are there activities that include cultural and spiritual preferences? re there any activities organised together with the A local community? What special events are celebrated?

Does the facility have pets on site or offer a pet visitation program?

Health and personal care

I s there a GP on site or can you continue to see a physician of your choice?

How do staff administer and monitor residents’ medicine intake? How are medical emergencies handled?

hat other services, such as speech therapy and occupational W therapy, are available on site? Is there a dietitian or nutritionist as part of the care team? Does the facility have a wellness program?

How does the facility deal with end-of-life/palliative care? Are any provisions, such as continence pads, rationed?

Financial

What are my payment options?

What is the breakdown of the payable fees?

Can you negotiate on the fees and how they are paid?

• Encouraging independence • Caring with respect • Maintaining dignity We are proud to ‘Serve Those Who Served’, and while priority is given to military veterans and war widows, we warmly welcome people from all walks of life. Being a not-for-profit organisation, all income goes to create the best possible services for you or your loved one. We deliver evidence-based practice that honours the resident’s views and preferences. We recruit staff who show kindness so that care for all residents, including those with cognitive impairment or those coming to the end of their lives, is carried out with warmth and compassion. Vasey RSL Care is a trusted name in aged care – come and find out why.

Call us today for a friendly chat or to arrange your visit. Brighton: (03) 9596 7485

Brighton East: (03) 9519 3400

Bundoora: (03) 9466 9615

Frankston South: (03) 9787 2844

T: 1300 602 108 | E: office@vaseyrslcare.org.au | W: www.vaseyrslcare.org.au

Residential Aged Care / Respite Care

Residential Aged Care

Care beyond age Your new phase in life is filled with purpose and possibilities

At Respect, we believe that everyone deserves the highest quality of care, regardless of their age. With modern facilities, caring staff, and comprehensive services, we offer exceptional care to residents across Tasmania, Victoria, and New South Wales. Join the many families who trust Respect to provide compassionate care and experience peace of mind knowing your loved ones are in good hands. Choose Respect for a better quality of life for your loved ones.

To book a tour call: 1300 144 144 or visit respect.com.au Alcheringa Swan Hill

Avonlea Nhill

Coates St Arnaud

Cohuna Village Cohuna

Lyrebird Village Drouin

Mitchell House Morwell

St John’s Wangaratta

Tongala Memorial Tongala

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Frequently asked questions about moving into an aged care home Making the transition to residential aged care can be daunting and a life‑changing experience.

How will I know when it’s time to move into a nursing home?

Making the decision to move into a nursing home comes at different times and for a variety of different reasons, all depending on the person, their care needs, their support network, or financial status. Common reasons for making the move from home to a nursing home can be: nsuitable personal care in your own home – this can mean that U you require higher personal care support than you are able to access at home through either home care support services or the care of family and friends. fter a crisis – whether it be a fall or medical episode, a crisis of any A kind can certainly play a part in making the decision to move into a nursing home to ensure you get the 24 hour support and care you need.

emporary respite or short-term recovery – access respite in a T nursing home when your carer is away for a period of time or while you recover from surgery before moving back into your own home after you have fully recovered. Remember it is important to find the right nursing home for you so before you sign the dotted line, why not visit and inspect a few different options and make sure you talk to people at the nursing home you are considering.

Is there a trial period to see whether I like the home? It is important to make sure you are happy with the nursing home you are moving into and be confident it will meet your needs because it is going to be your new home. ‘Trialing’ a nursing home by booking in for temporary residential respite will give you a taste of what life is like living in the nursing home and may help you in making that final decision of if it is the right home for you. It may also be beneficial to visit the nursing home at different times and on different days to see what staffing levels are like, what activities are on, and to talk to different people about the place.

How will I know if the home is of good quality?

There are a number of ways that you can look into the quality of a nursing home, ranging from sourcing other people’s personal experiences right through to experiencing it for yourself.

Frequently asked questions

It’s important you make the move confidently and know what to expect. Here we answer a few common questions about moving into an aged care facility.

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Some of the best ways that you can get an idea on the quality of a nursing home is by: peaking to people living in the home – if you are visiting or on a S tour, take the time to talk to other residents and even staff about their thoughts and experiences of the nursing home.

egister for respite – booking yourself in for some respite in a nursing R home is a great way to get a feel for a place and the people within it.

Frequently asked questions

ook to the Aged Care Quality and Safety Commission – this L governing body assesses and reviews all Australian nursing homes against set standards of care which are available online and accessible by you or a loved one.

onsumer ratings – on our website AgedCareGuide.com.au we have C launched an online consumer ratings engine which allows you to view real people’s ratings and reviews of individual nursing homes and the nursing home responses, all in one place.

How long can I stay at an aged care facility?

You are able to stay at an aged care home for as long as you want or need. However, you may have to leave a facility sooner than expected if you require additional nursing support or if your current home cannot provide the services you need.

Am I free to ‘come and go’ as I please?

You are able to leave your aged care facility for up to 52 nights in a financial year. This is called ‘social leave’. While you will still have to pay your daily fees and income tested fees, the Australian Government will continue to pay the appropriate subsidies to your aged care home on your behalf. This 52 day allocation period cannot be increased.

What if I need to go to hospital?

The time you spend in hospital will not count towards your social leave, but you’ll still have to pay your usual fees and payments. The Government will continue to pay appropriate subsidies to your aged care home while you are in hospital.

Under what circumstances can I leave my current aged care home to move to another?

You may wish to leave your current aged care home to move to another if: ou have been accepted to another aged care home which may Y better suit your health care needs; or If you have been asked to leave.

Can the aged care home ask me to leave?

An aged care home might ask you to leave, with 14 days notice, if: They are closing;

They can’t provide the type of accommodation and care you need; ou haven’t paid your fees within 42 days after they fall due for Y reasons within your control; or

I f you intentionally cause serious damage to the aged care home or to another resident or employees.

Home Care

Home Care • Supporting your independence • Caring with respect • Offering dignity Home Care Package funding covers the assistance you need to maintain your way of life, with confidence, to stay in your own home as long as you feel able. Vasey RSL Care is a not-for-profit organisation: all income goes to create the best possible services for those in our care and service fees are kept to a minimum. If you don’t yet have a home care funding package or don’t qualify for one, self-funded home care is available. We offer home care services across Melbourne and surrounds. Whether you need help with shopping, cleaning, personal care, your garden or something else, whatever the struggles are, our Home Care staff are here to help.

If you or your loved one is beginning to need a bit of extra help at home, call us today for a friendly chat or to find out more. T (03) 9810 5570

T: 1300 602 108 | E: office@vaseyrslcare.org.au | W: www.vaseyrslcare.org.au

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C helte n ham M A N O R Gre enwo o d M A N O R

Let our family care for your family

Who we are

BOOK AATOUR BOOK T OUR SO WE SO WECAN CA NSHOW SHOW YOU AROUND! YOU A ROUND!

• We are a family owned business • We have proudly set the standard delivering premium care and comfort to Victorian families for over 25 years • We absolutely love what we do

Features Include

How we help you • We are aged care specialists who appreciate and understand the needs of the elderly • We invest in highly trained staff to ensure your loved ones have the support, certainty and comfort they need • We pride ourselves on our quality of food, fresh produce and menu diversity

Why you would enjoy living with us

• Fully Accredited • 24 Hour Nursing Services • Large Rooms and Couples Apartments • Quality Menu Choices • Diverse Lifestyle Program • Café Cheltenham

• You will appreciate belonging to a caring community • You can pursue your passions, with a wide range of activities to compliment your new lifestyle • You will feel confident and secure all your needs are being met • For your social enrichment we welcome your family and friends to visit anytime

• Physio Program • Theatre • Hair Salon • Facility Bus

Gre enwo o d

C helten ham

3172 617 Lower Dandenong Road, Dingley VIC 3172 Contact Sherrin Sherrin (03) (03) 9551 9551 5676 5676 Contact office@greenwoodmanor.com.au office@greenwoodmanor.com.au

10 –12 Bendigo Bendigo Street, Street, Cheltenham Cheltenham VIC VIC 3192 3192 10-12 Contact Contact Tina Tina (03) (03) 9584 9584 1111 1111 admissions@cheltenhammanor.com.au office@cheltenhammanor.com.au

DPS ID 16132

DPS ID 15569

www.greenwoodmanor.com.au

www.cheltenhammanor.com.au

MANOR

Quality • Family • Caring

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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options, and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food, and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes. Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.

Some of the extra services you might be offered include: A bigger room

Internet

Daily newspaper

Satellite TV

Phone

Choice of meals

Selection of beverages including wines, beer, and spirits Special therapies such as massage or aromatherapy Leisure/entertainment facilities

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are delivered. Aged care homes that offer extra services are listed in the residential table starting on page 156.

Extra services

In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services.

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Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Service (ACAS), except in emergencies. See page 20 for more information about ACAS.

Residential respite

Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACAS. When you have received approval by the ACAS, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision. You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

Cost

The cost for respite in a Government funded aged care home is the same Basic Daily Fee as for a permanent resident of the home. This amount is currently $56.87 per day (July 2023 rates), which is the equivalent of 85 percent of the single maximum base rate of the Age Pension, regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. There is no income and assets test or additional accommodation charge to access respite in an aged care home. This only applies to permanent residents of an aged care home. For respite in an ‘extra services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information about respite options and how to access them, contact the Carer Gateway on 1800 422 737. Go to page 50 to read about respite options in your own home or community.

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Carlton

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Croydon

Rathdowne Place Drummond Place

The Oaks

MELBOURNE

Kilsyth Walmsley

Albert Park The Grace The Alba

Vermont South Glen Waverley Campbell Place

Geelong Geelong Grove

Mornington Racecourse Grange Peninsula Grange Morven Manor

Victoria Grange

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Special needs groups There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care. You will find more information on each group below.

Aboriginal and Torres Strait Islander (ATSI)

Special needs groups

The care needs of older Aboriginal or Torres Strait Islander (ATSI) people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. All care homes should care for all people regardless of their background although some homes are specifically for ATSI clients. See pages 213 –223 for an overview of aged care homes and service providers that have indicated to cater for ATSI clients.

Care leavers

A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care. A large number of these care leavers are now reaching an age where they need to consider moving into aged care. Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

Culturally and Linguistically Diverse (CALD) people Some aged care services are designed specifically for people who are culturally and linguistically diverse. They might have staff that speak a foreign language, specific cultural activities, or meet spiritual needs.

To support the needs of older people from CALD backgrounds, the Government has introduced the ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’. This strategy helps aged care providers to deliver quality care and aims to make culturally appropriate aged care more accessible. See pages 213 –223 for a list of culturally appropriate homes and services.

Disability

In Australia, one in five people live with some form of disability and this number increases with age. There are many different types of disability including physical, intellectual, sensory, learning, psychiatric, or a combination of any of these. Some of these may be pre-existing disabilities, they can be disabilities due to health conditions like a stroke, or be part of the ageing process, such as dementia. If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

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Financially disadvantaged

If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived. Financial hardship assistance applications will be considered on your overall financial circumstance including your total income and assets, your eligibility for a pension, and whether you have income or assets which you can use to pay your care fees.

Homeless

If you are currently homeless, or if you’re at risk of becoming homeless, there may be Government funded services available to you that can help solve your housing problems, or assist with financial or legal issues. The Homeless Supplement aims to better support the viability of residential aged care homes providing care to people who have a history of, or are at risk of, homelessness.

LGBTIQ

Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to improve the ageing and aged care experience of lesbian, gay, bisexual, transgender, intersex, and questioning (LGBTIQ) people. It aims to ensure this group has access to the same opportunities and options in aged care that are available to all Australians. The Rainbow Tick Accreditation program recognises the commitment of aged and community care organisations that have implemented LGBTIQ inclusive service, while providing assurance to LGBTIQ consumers and staff that an organisation will be responsive to their needs. On pages 213 –223 you’ll find a list of homes and services providing LGBTIQ appropriate services.

Rural & Regional clients

If you live in a rural or regional area it may be harder to access the aged care services that you need. Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

Veterans

Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. The Veterans’ Home Care program can help with in home support and the Veterans’ Supplement aims to improve access to residential aged care for veterans with mental health conditions. For more information, contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au .

At Lifeview we believe in reducing the barriers to care – it’s about quality of life. Lifeview homes are Rainbow Tick accredited and inclusive for all – everyone is free to age with grace, dignity, choice and and without fear of discrimination. Our compassionate, educated staff offer offer specialist specialist care care for for all all residents including those from from LGBTIQ community. the LGBTI community. With award winning lifestyle and hospitality programs programs we we pride ourselves on living life to the fullest.

Victorian locations:

Chelsea, Cranbourne, Emerald and Wheelers Hill. To find out more or to book a tour of one of our homes call us on 1800 LIFEVIEW or visit www.lifeview.com.au

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Grace of Mary & St Andrew’s Aged Care Family, community, and celebration Our home’s philosophy centres around Family, Community, and Celebration of the Greek & Greek/Cypriot heritage. Our holistic approach to ‘person‑centred’ care is about embracing the Greek way of life, and celebrating residents’ culture. We understand the importance of cultural differences; our care is built around the ethos of celebrating life, culture, and individuality. We see it as a privilege to be trusted by you, with the care of your loved one.

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The Community of Cypriots of the Northern Suburbs of Melbourne Inc P: (03) 9408 8169 / (03) 9311 9143 www.cypacs.com.au

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Care that speaks to

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Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs. For example, people who migrated from southern and eastern Europe in the 1950s and ‘60s, or from Asian countries in the 1970s and ‘80s, and who are now in need of aged and community care services, will be much more comfortable and secure receiving care from people who understand their specific cultural needs. It is expected that over the next three decades, people from diverse and cultural backgrounds in aged care will increase by 200 percent in Australia. With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds. It is also common for people from non-English speaking backgrounds who have developed dementia to forget the English language they have learnt and revert to their original mother tongue even though they may have lived in Australia for many years. Reverting back to your mother tongue can be confusing, isolating and frustrating for the person, but also raise communications issues with family, friends, and aged care workers.

Feel at home with TTHA

Instantly feel at home! Our generously sized rooms provide luxurious pet friendly living. Offering a cultural home, we provide an enormous variety of lifestyle activities and catering choices including European style food to meet all individual needs. We Offer: • Community Cafe - Open 5 days - Wed - Sun • Independent Living Units adjacent to the home • Permanent Care • Respite Care • Home Care • Memory Support • Palliative Care Residential Aged Care

Call: (03) 8720 1333 Email: ttha@ttha.org.au Visit: ttha.org.au 31 - 41 Elizabeth St Bayswater VIC 3153

A growing focus

Meeting the needs of the nation’s older people from Culturally and Linguistically Diverse (CALD) backgrounds has been a growing focus of the Australian Government. The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing experience. Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians which has led to the Government’s introduction of a number of initiatives specific to CALD elders and their care. Some of the government-led initiatives were introduced with the aim of providing better care to CALD Australians, and thus bettering their ageing experience.

AgedCareGuide.com.au

This includes the CALD Aged Care Strategy Review (2017) and a series of dementia films and a mobile app for CALD seniors and their families to “cut through communication and cultural challenges” to help reduce the delay in diagnosis seen in CALD seniors, and to lift awareness in familiar languages.

Cluster facilities

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language. Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents. The aim of clustering is to:

nhance the quality of care provided to residents from CALD E backgrounds in residential aged care facilities

romote and facilitate access to residential aged care facilities for P people from CALD backgrounds

nable residents to observe religious, spiritual, cultural and personally E significant events Improve communication between staff and residents

aintain dietary customs according to the CALD backgrounds of M residents’ religious and cultural preferences

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rovide social and activity programs that appropriately cater for the P needs and interests of CALD residents.

ABOUT OUR HOMES Bethel Aged Care & Anzac Lodge is one of Melbourne’s most respected residential aged care providers. With locations in Coburg North and Mill Park, we provide outstanding person-centred care, exceptional accommodation, lifestyle and dining experiences.

MILL PARK: 03 8467 2222

Our care homes are owned and operated by a medical doctor, managed by a team of highly qualified and experienced professionals, including Registered Nurses. Our facilities are designed and maintained to the highest standards and provide a welcoming, clean and safe environment for our residents and their families.

OUR FACILITIES • Fully accredited residential aged care • Generous care staff levels, low staff turnover • Short-term, Respite, Permanent, Memory Support & Palliative Care • Nutritious meals cooked onsite • Utilising the latest dementia and falls detection technology • Wi-Fi internet access • Satellite TV channels such as RAI & TV2000 Italia • Low means & supported residents welcomed • Entering aged care doesn’t necessarily mean selling your house – there are other options available.

Both facilities are enjoyed by people from a wide range of cultural backgrounds, with our Coburg North facility being especially popular with the area’s ageing Italian community.

COBURG NORTH: 03 9353 5000

www.bethelagedcare.au

SPECIAL PROMOTION

Experience the best of aged care. Get 1 FREE* week of respite care when you book a stay of 2 or more weeks at Bethel Aged Care. Mention this ad to claim this promotion. *T&C’s apply

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Some mainstream residential aged care facilities have informal ‘clusters’ that cater for the needs of older people from diverse backgrounds.

Cultural services

There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group. However, if you don’t move into a culturally specific aged care facility, you can still access care and services that you need through all available aged care providers that will be sensitive to your cultural needs.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. The PICAC initiative has resulted in:

ore aged care service providers delivering culturally appropriate M care to older CALD people etter access for older CALD people to culturally appropriate B residential and community care services

lder CALD people having a greater capacity to make informed O decisions about residential and community based aged care Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care.

Pursue the things you love We believe in life’s little luxuries and pursuing the things you love. Each of our residents is accepted as an individual, treated with warmth and respect, and encouraged to express culture and custom. Expect exemplary care tailored to your needs and expectations. Our care choices include: • respite care • permanent residential care • couple’s accommodation • individualised and group activities supporting mobility, reablement, health and wellbeing • menu options catering for individual and cultural needs. Call us today to book a tour and meet with our friendly team.

Belvedere Aged Care

41- 43 Fintonia Rd Noble Park VIC 3174 Belvedere AC Vic 2023-Half-V2.indd 1

(03) 9574 1355 info@belvedere.com.au belvedere.com.au 17/7/23 11:13 am

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To find out more contact the Victorian PICAC partner, Centre for Cultural Diversity in Ageing on 03 8823 7979.

Breaking language barriers

A significant proportion of the Australian population speak a primary language other than English. It is vital staff in the aged and community care sector have sufficient awareness and understanding of the needs of patients from diverse cultural groups, and what constitutes an effective culturally appropriate service. Health professionals are encouraged to ensure all health and personal care plans and reviews identify and support the cultural, linguistic and spiritual needs of care recipients. The use of professional interpreting services when health and personal care plans are developed and reviewed may also be valuable. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50. See pages 213 –223 for a list of aged care homes and home care package providers in Victoria who can meet the needs of people from a range of cultures.

Unlock the power of ageing well at home CO.AS.IT. AGED CARE offers a variety of services to help individuals maintain their independence and wellbeing, whether they are eligible for a package or require individual services. The following services are available: • Domestic assistance • Personal care • Flexible respite • Social support groups • Individual social support

• Nursing • Gardening • Home maintenance • Aids & Equipment

CO.AS.IT. AGED CARE is also a COMMONWEALTH HOME SUPPORT PROGRAM provider and can assist with individual services for those who are not eligible for a package. With a staff fluent in English and, in most cases, Italian, their exceptional service combines professionalism with an Italian flair.

culture and care with an Italian flair 189 Faraday Street, Carlton VIC 3053 ph. +61 (3) 9349 9000 | www.coasit.com.au

Cultural services

Through its members, the initiative also provides information and resources to consumers and supports them to provide feedback about the services they receive to improve aged care systems and supports.

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Supported Residential Services

Supported Residential Services (SRS) are generally private businesses that provide accommodation and care for residents similar to residential aged care but on a fee basis.

Supported Residential Services

They are not funded by the Australian Government and therefore not governed by the Aged Care Act of 1997. This also means you don’t need an Aged Care Assessment Service (ACAS) assessment to access care in an SRS. They must, however, be registered with the Queensland Government and are monitored to ensure they provide certain standards of care and accommodation. SRS are private low level category aged care homes providing the same services as government funded homes but without the requirement of accommodation payments. They range from small sites accommodating as few as five people to larger facilities with up to 80 residents. SRS are required to provide services that respect the rights of residents, safely administer medications, provide well-balanced meals and a safe home-like environment. The care they provide usually includes assistance with: Showering

Dressing

Toileting

Physical and emotional support

Personal hygiene

Meals and medication

Some SRS also provide nursing or allied health services. The fees, standards and services provided by SRS varies, so it is important to look at as many as possible to ensure you find the one that best suits your needs in terms of level of care and services. There must be at least one staff member for every 30 residents, extra staff to provide adequate levels of care for residents, and sufficient staff (at least one) on site overnight to respond to residents’ care needs and to ensure the safety of residents. SRS are able to set their own fees and charges. The range of fees can be anywhere from about 85 percent of the pension up to $1,000 per week or more. What services are available? While SRS do not receive direct government funding, you may be able to access some government funded services and community services. These services may include allied health, mental health, disability services, Veterans’ Affairs and neighbourhood houses. As an SRS resident, you’ll need to meet the same eligibility criteria for government funded services as other people in the community. You will not be eligible for home support services that are already provided by the SRS, such as delivered meals, home care, home maintenance and personal care. You may be eligible for other services such as home nursing, social support and allied health. The SRS manager or personal care coordinator will know how to access these services or you can ask your local council or community health service.

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Respite

Most SRS provide respite care and while they charge for respite they do not require a formal assessment by the Aged Care Assessment Service (ACAS). The Department of Veterans’ Affairs (DVA) provides its gold and white card holders who have been assessed through its Veterans’ Home Care program with 28 days of respite per annum in an SRS. The DVA also covers the full cost for convalescent care at an SRS.

SRS

Up to three weeks convalescent care per annum is available after a hospital stay. Other state based community services may provide full or partial funding for respite at an SRS.

What should I look for in an SRS? A good SRS:

Provides for your needs

Respects your individuality and promotes independence

rovides a supportive environment for you and your family P and friends

I nvites input from you, your family and friends about the care and services you receive Uses current practices to care for and support you.

Costs

All fees and charges you have to pay, as well as how any changes to fees and charges will be conveyed to you, must be included in your residential and services agreement. Costs can vary greatly, depending on the standard of accommodation, whether you have a single or shared room, and the services you need. The only fees and charges an SRS can ask you to pay are:

ees for accommodation and personal support services – F these are not set by the Government and can range from most or all of your pension plus rent assistance per week to $1,000 or more per week. ecurity deposits – these cover any damage by you or your S visitors, or unpaid fees. The most that can be charged is one month’s fees.

ees in advance – these are payments made before due date F but the most the proprietor can accept is the equivalent of one month’s fees. Reservation fees – this might be charged if you wish a proprietor to keep a place for your in the SRS until you move in, but it can’t be more than two weeks’ fees. n establishment fee – covers the cost of assessing your A needs and setting up your support plan and can’t be more than two weeks’ fees.

I tems or services purchased at the SRS – some SRS charge a single fee to cover all your needs and others will charge a basic fee and you pay for optional extras like hairdressing.

Supported Residential Services (SRS) - Community Information Session - Dementia care - Short term respite - Long term accommodation - Day Care with Diversional Therapy - Aged Care related services

CENTRE ENTRY

FRONT RECEPTION

DINING HALL

ACTIVITY HALL

CENTRAL COURTYARD

LOUNGE AREA

SINGLE ROOM

ENSUITE

1-3 Strabane Ave, Mont Albert North VIC 3129 0402 872 818 (English, Mandarin, Cantonese) info@PrimeAgedCare.com.au Prime Aged Care www.PrimeAgedCare.com.au

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Finding the smile in every day

At Regis, we believe a good life is built on great relationships. That’s why we’ve been nurturing trusted connections with our employees, clients, residents and their families for nearly 30 years. Through our range of tailored aged care services, we are committed to helping people realise their wellbeing goals and lead meaningful lives. We focus on every person as an individual so we can provide the best possible care and help them find the smile in every day. Talk to us today and discover the Regis difference.

regis.com.au | 1300 998 100

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Victoria Aged Care Homes Regis Alawarra Lodge Regis Armadale Regis Blackburn Regis Brighton Regis Cranbourne Regis Dandenong North Regis East Malvern Regis Fawkner

Regis Frankston Regis Inala Lodge Regis Macleod Regis Ontario Regis Ringwood Regis Rosebud Regis Sandringham Regis Shenley Manor Regis Sunraysia

Victoria Other Services Regis Home Care Eastern Metro Mildura Regis Day Respite Mildura Regis Day Therapy Centre Inala Village

Regis Day Respite Inala Village Regis Retirement Living Inala Village

SCAN TO LEARN MORE ABOUT REGIS

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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home – as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.

Care Communities

Supported living

A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home. Run by approved providers, you can access Government funding for Home Care Packages or privately funded home care services, with support provided in the comfort of your own self-contained home in the village.

No asset-testing or ACAS assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. As with a retirement village, there is no need for asset testing or income testing. There is also no need for an assessment by the Aged Care Assessment Service (ACAS) that nursing homes require. Furthermore, since there are generally no waiting lists, you are able to move in straight away. If you already receive home support benefits before moving to a supported living community you can stay with your current provider. Care benefits can also be arranged if you’re in need of a care package.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities. Friends and family are always welcome to pop in for visits, meals, family celebrations and to make use of the many facilities. If you don’t feel like cooking at home, the dining room is available as an alternative and can be a great way to catch up with friends and neighbours.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community. For instance, do you prefer a smaller environment, or would you rather be in a larger place with more activities?

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Another factor which may help you come to a decision is whether the facility has amenities that are important to you, such as a gym, recreation centre, library, or a chapel. Food and health is also a major determining factor in the supported living community you choose to reside at. Before coming to a decision, ask the following questions:

Is the food appealing? What kinds of food are served? Do you have the option of eating in your room? Is it nutritious and appetising?

Are there different food options available? How are health problems handled?

ow does the community handle both emergency and H non‑emergency problems?

Would you be required to move elsewhere for medical care?

It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

Retirement living and your choices If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village. Seek expert advice from a financial advisor and don’t be afraid to contact the village resident’s committee with any questions you may have. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.

Independent living

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

Retirement living

I f you develop a medical condition, will you be able to remain in the supported living community?

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Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 30 to read more about Home Care Packages or page 63 for information about aged care homes.

Types of villages

There are two types of retirement villages:

Retirement living

Resident funded village Donor funded village

Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus. The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements. Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry. To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded.

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In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Fees and charges

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.

Retirement living

If you enter into a binding arrangement with the village, the deposit will be part of the purchase price.

Thinking about the future?

Whether you’re looking for a loved one or for yourself, we can answer your needs!

Parkglen Retirement Community is a friendly, well established retirement village situated in Keysborough, near Dandenong, Melbourne. With stylish independent living units, you’ll find a home here to suit your every need. Set on over eight acres of superbly landscaped gardens, residents can enjoy the scenery, all with exterior home maintenance and gardening taken care of. A grand Oak tree, originally planted when Parkglen was built stands at the centre offering shade with dappled sunlight and is surrounded by sunny private spaces where residents can relax. Residents can join in a host of activities on offer in the community centre, as well as having their privacy respected. With everything taken care of, new friendships and hobbies have time to flourish and grow. At the entrance to the Village, and surrounded by all the facilities within the community centre, are our bright and relaxing apartments supporting assisted care living.

Call us now on 1300 117 147 Parkglen Half 2022.indd 1

All apartments are spacious, feature private ensuites and have pleasant garden views. You live privately in your apartment but receive the benefit of hotel-style services including 3 nutritious daily meals prepared by our in-house chef and weekly house-keeping. At Parkglen we offer short and long-term accommodation with a number of recently renovated single and double room apartments available. Accommodation is available for a minimum stay of 7 days. 24 hours notice is required for cancellation of bookings. We do not offer weekend only or emergency respite. Services include housekeeping, laundry, meals and 24/7 patient attendant care via emergency pagers. Additional services are available on a fee for service basis, and can include shopping assistance and transport. Our services are considered low supported care whilst promoting independence.

www.parkglen.com.au 26/4/22 3:07 pm

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Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Can’t afford to buy?

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed.

Retirement living

You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

Finding the right village When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider: inances: Know your budget, what you can afford and what other F ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over. ifestyle: Think carefully about how you spend your time now and L how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one. upport: One of the attractions of a retirement village is the peace S of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance. ocation: When looking at locations, you may want to consider L whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you. menities: Villages now offer a massive range of amenities including A libraries, restaurants, community rooms and barbeque areas.

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AdventCare is a caring and well-respected Community based Aged Care Organisation that is guided by Christian values of the Seventh-day Adventist Church, catering for people from all backgrounds. We provide excellent care and outstanding services within a homely environment.

AdventCare Whitehorse Our home sits within beautiful natural bushland with our own bubbling creek. Stroll along our boardwalk and enjoy the scenery and tranquil sounds of birds and other wildlife. We are conveniently located within close proximity to Blackburn Lake, local cafés and major shopping centre and bus and on-site parking is available. At our Whitehorse home we have a dedicated Memory Support Unit for specialised Dementia Care.

Enjoy a coffee, cake, or lunch in our new in- house café, book the private dining room for special family occasions or utilise our outdoor BBQ area.

Our new Luxurious suites are now open

AdventCare Yarra Ranges Our Yarra Ranges home is located in picturesque Warburton in the Yarra Ranges, minutes from local cafes and tourist attractions. Surrounded by abundant flora and fauna the Home backs onto the Yarra River and has direct access to the Yarra River Walk. Residents have the choice of many activities organised on a weekly basis. There is always something happening, whether it is shopping trips, excursions to places of interest or clubs.

AdventCare is a place to truly be yourself and to call home.

Excellent care and outstanding service within a Christian environment Accommodation options we offer: • Residential Aged Care • Independent living units • Respite Care • Rental Units

• Dementia Care • Palliative Care

Contact our Admissions Officer on (03) 9259 2130 if you have any queries. You can also visit our website at www.adventcare.org.au AdventCare Whitehorse

163-165 Central Road, Nunawading VIC 3131 E: whitehorse@adventcare.org.au P: 03 9259 2000

AdventCare Yarra Ranges

5 Woods Point Road, Warburton VIC 3799 E: yarra.ranges@adventcare.org.au P: 03 9566 4400

AdventCare Independent Living Units (ILUs) Situated at Blackburn, Nunawading and Warburton Contact: ILU Manager E: units@adventcare.org.au

P: 03 9259 2106

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Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs. ther accommodation: Your or your partner’s needs may change O in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs might change, you can still live in the same community.

Choosing a village

When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment.

Also, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle, and are based upon courtesy and a mutual understanding between residents and management.

Life in a village

Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose. Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner. While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.

Independence

A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of mind. Furthermore, management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning. If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 25.

Sense of community

Most retirement villages have a great sense of community and while you are encouraged to participate in activities and join social events, it’s not obligatory to go to everything on offer.

Retirement living

Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions.

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Depending on the village, some of these activities may include aerobics, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, and craft groups; plus outings to galleries, movies, events and places of interest. Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular activities among some residents.

Before signing on the ‘dotted line’ . . .

The idea of downsizing and living in a retirement living community may be appealing, but there are certain factors which should be considered prior to making the transition from your home to ‘the village’. Retirement village contracts are complex legal documents that can be hard to comprehend for someone without professional training.

Retirement living

So, it’s important to understand your rights and responsibilities and obligations under the contract, before you sign. There are different types of contracts that residents and operators enter into depending on the arrangements in place in the village. You are more likely to make the right choices if you know what you want. Don’t rush into making a commitment and seek expert advice and answers to all of your questions.

Village checklist

To make the process a little easier, we’ve created a checklist of factors for you to consider prior to signing a retirement village contract: ave you fully discussed your decision to move to a retirement H village with family, friends, or advisors? ave you looked at a sufficient number of villages to be able to H compare the services and facilities? nsure you have the full details of all applicable charges and what E they cover before entering a village. hat type of contractual arrangement is in place? i.e. is the village W Strata Title, long term lease or licence, Company Title, Unit Trust, Periodic Tenancy etc. Are there upfront costs? Is healthcare provided? How respectful are the staff of village residents’ privacy? How secure and safe is the village? Are pets and guests allowed? Is residential aged care accommodation available? Have you received a copy of the village rules? How are disputes resolved within the village? What happens if you wish to re-sell or re-lease the unit? Remember: Before signing a retirement living contract, take all of the documents and any questions you may have about the village to a legal practitioner or financial advisor who understands the legal and financial implications of retirement village contracts. Go to pages 199 –201 for a list of retirement accommodation options.

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Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker. This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up-to-date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances:

Placement consultants

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• or someone you love find suitable housing solutions • reduce the anxiety associated with the move Initial enquiry • minimise the stress family Judy Warren: 0411on757 185relationships or judy@moveubytlc.com.au

Our skill lies in helping to minimise stress and anxiety.

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Georgie Landau: 0412 247 453

10/5/22 1:12 pm

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Is there acceptance or understanding of this part of the journey?

hat are the family dynamics around the placement decision and W the impact on everyone involved? Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available.

Placement consultants

By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care. Be sure about your expectations of service and what the placement consultant is able to provide, including: ace to face family meetings to discuss your situation and a respect F for the emotions of all the family members involved Support and recommendations that cater for the specific requirements of your family and loved one ounsel that prioritises family sensitivities, needs and special C requests, before asking how much money is available and getting the status of the financial situation ractical assistance with urgent placement situations – which they P often are – where reducing the typical waiting times, or arranging respite care, is a necessity.

Choosing a placement consultant

Within Victoria, there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility.

An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will rely on them understanding what you want and organising the appropriate care services to meet those needs.

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Resolving family disputes

Placing a family member into care can be life changing. There are many factors – physical, social, psychological and financial – that may arise which families sometimes find too difficult to cope with by themselves. Every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts. There are specialist health professionals who offer independent, non‑judgmental services, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution. You can find placement consultants in the products and services directory on pages 228 –229 or search on AgedCareGuide.com.au

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community. Case management may be short or long term, or episodic. It plans for both current situations and your long term needs. Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals. Health based case managers are usually a nurse, social worker or allied health professional.

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The type of care will depend on your individual needs. Some may only require coordination of support services such as home care. If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

Managing the complications of aged care Many older Australians take up an aged care bed within one month of being assessed for residential aged care and this is often triggered by an unexpected event, such as a fall, or a decline in health

Financial advice

Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing.

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Financial advice

This means you, your partner or your family must make important decisions amidst the emotional and logistical upheaval you face in a very short period.

Financial considerations

The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities. Reoccurring questions such as ‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or should it be sold?’ and ‘what will happen to your Age Pension?’ can require urgent answers during what is often the busiest time of your life. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility, and filling in Centrelink forms, things can quickly become overwhelming. Just getting a basic understanding of what forms you need to complete, when to complete them, and where to send them can be a difficult path to navigate.

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Paying for your care

You then need to consider important issues such as: How to pay for any accommodation payments Whether to sell the family home or rent it out How to maximise or keep the pension

This is happening all at a time when your main concern is finding a suitable place for your loved one to receive the care they need. It’s important to take your time researching the options available and get answers to all your questions before making any decisions about how to pay for care. By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

ecide to rent the home before everyone discusses and accepts D the consequences. ecide to sell the home before understanding the Age Pension and D aged care fee impact. hoose how you will pay the aged care fees before understanding all C of your options. ake untested or inaccurate assumptions about your ability to meet M the aged care costs. llowing or enabling the dominant family member to influence A the decisions. I ncorrectly assume that all decisions must be made before you can get the care needed.

Instead seek help from a Certified Financial Planner who is experienced in aged care.

How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives, and situation. A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow, and investment planning. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients. Some of these elements include: Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications

Financial advice

Things you ‘should not’ do

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Maximising Government pensions Minimising nursing home fees

Financial advice

Negotiating with aged care facilities Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include: o they specialise or have experience with aged care D financial issues? What licenses, credentials or other certifications do they have? Will they provide you with an outline of all your options? Will they provide their advice in ‘plain English’ and in writing? ill they deal with Department of Veterans’ Affairs or Centerlink W on your behalf? How much do they charge? Is the service a once-off or an ongoing service? When searching for a financial advisor, asking these questions can help you find the right person to assist you in accessing aged care and ensure you are able to meet all your personal goals.

Specialising in financial advice for Aged Care • Choices in relation to the family home and other investments • Analyse affordability • Maximise DVA/Centrelink pension • Provide assistance with Centrelink paperwork • Provide analysis of estate planning matters

Lauren Ainsworth & Evelyn Ali P: (03) 9374 1133 E: finance@moneyplan.com.au W: www.moneyplan.com.au Suite 22b, Level 2, 80 Keilor Rd, ESSENDON NORTH VIC 3041

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You should be open with your financial advisor about your financial situation and what assets are available, so your advisor can provide the best advice for your situation.

Financial advice

That is why, when choosing a financial advisor you should also consider their personal attributes as an expert, such as how impartial and balanced their advice is, whether their advice and decisions are considerate and measured as opposed to emotional or impulsive, if they are easily able to explain complex information to you, and if they show interest and engagement in your personal situation. You can find finacial advisors in the products and services directory on page 228 –229 or search on AgedCareGuide.com.au

What will it cost?

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare. While financial advisor services do cost, the amount of money they can save you in the long run can make the advice and services worth it. Seeking help from an expert means they will be able to access all the benefits and schemes available for your situation that you may not have known about and been able to access if you navigated the aged care system yourself.

ACCREDITED AGED CARE PROFESSIONAL™ Let us make entry of your loved-one into Aged Care as stress free as possible Bob Nixon

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Our team of specialist Aged Care Advisors can help you with: Understanding the charges relating to Aged Care

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You are as close to us as your telephone or computer. We can join family members together anywhere in telephone or video conference calls. Nixon Financial Services Pty Ltd ABN 45 128 864 568 is a Corporate Authorised Representative of Sentry Advice Pty Ltd AFSL Number 227748. Bob Nixon and Michelle Abela are Authorised Representatives of Nixon Financial Services Pty Ltd and each have attained the status of an Accredited Aged Care Professional™.

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If you cannot afford financial services, you can access Government financial counselling services for free.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies, and Government concession frameworks.

Selling and moving

They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs. Services are funded by State, Territory and Federal Governments and are provided free of charge. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone. Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Sell your home ‘stress free’ Having made the decision to leave the family home to enter an aged care home or retirement village, how and where do you begin with selling what may be your biggest asset? Most people use a real estate agent to sell their property. This means you can take advantage of the experience and expertise of a professional to achieve the best selling price. The agent will manage the sales process for you, from marketing your property, to holding open inspection days and managing enquiries from potential buyers. They often have access to more potential buyers through their own database and can also negotiate the sales price on your behalf.

Seller advocates

Some of the stress of the sales process can be removed by engaging the services of a seller advocate to deal with the real estate agent. The seller advocate assesses your property’s worth, selects an appropriate target market and advises on the sale method. The advocate then interviews and selects an agent based on your requirements. This ensures your budget is not exceeded and that your expectations are met. The seller advocate can also negotiate the agent’s fee and sale price.

AgedCareGuide.com.au

This service reduces the contact between the seller and the real estate agent and ensures that the property’s set price range is attained with no nasty, unexpected surprises at any stage. The seller advocate’s fee is a percentage taken from the real estate agent’s fee, so there is no direct cost to the seller.

Tips to selling ‘stress free’

Here is some advice to selling ‘stress free’; common ‘selling mistakes’; and the benefits of ‘downsizing’ the home to maximise your quality of life. Do your research – what is the house really worth? hink about the presentation of the home – are you going to sell it T furnished or empty? hat methods of sale and marketing will you employ? Will the home W be auctioned or will you accept expressions of interest? Will the sale of your home impact on pensions? eek professional advice from a seller advocate, as well as a financial S and legal advisor.

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Specialising in Aged Care Real Estate A free advocacy service assisting families when selling their home At Real Estate Care Service, there is absolutely no extra cost to use our vendor advocacy services and we keep you informed through the entire process We work with our vendors every step of the way, from preparing the property for sale right through to settlement Our hands on approach includes sourcing the right agent within the agency and handling all negotiations on your behalf, to ensure a stress-free and great result for your property Real Estate professionals, with over 10 years of experience, working within the aged care industry

www.realestatecareservice.com.au info@realestatecareservice.com.au

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De-stressing your move People who are downsizing, moving in to a smaller unit or having to move into a nursing home often have 50 years or more of accumulated goods and belongings. Many people who are moving need packers, removalists, unpackers, sorters/de-clutterers, assistants, confidants, coordinators, cleaners and gardeners all rolled up into one. If you need help, the best avenue is to speak to a case manager, social worker, placement consultant or contact a business that specialises in practical assistance with all aspects of relocating. Services often include: De-cluttering and sorting through household contents

Estate planning

orting the saleable items, identifying valuables, determining items S to be discarded, compiling all documents Compiling an inventory of the contents and arranging valuations Assisting people to relocate into alternative accommodation Clearing the home or unit prior to sale or tenancy termination Gathering bequeathed items, photographs and memorabilia elivering valuables and important documents to the D appropriate person Delivering unsaleable goods to charities, and removing rubbish oordinating real estate agent, auction house, cleaner, gardener, C repairs and all other services I t is also important to update your Will regularly and especially if there are any changes in your circumstances or big life events. Unpacking your belongings in your new home Install electronic devices like a TV or computer and hang pictures. A professional relocation business may help alleviate all the emotional and physical work involved in relocating yourself, a loved one or friend into an aged care facility.

Estate planning A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death. Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate, known as your assets, when you die. It is a plan which involves you considering who you want to be in charge of your Will, who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters

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if you were to lose capacity during your lifetime, for example by way of dementia or stroke. Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes. A properly drafted, up‑to‑date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.

Executors and administrators

In Victoria, the executor of the Will generally need to apply for a Grant of Representation through the Supreme Court for permission to take control of the estate. If there is no Will, a next of kin or relative can make an application for Letters of Administration to the Supreme Court to receive control of the estate.

The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning. To find out more information, visit the State Trustees VIC website, statetrustees.com.au, or contact the Office of the Public Advocate on publicadvocate.vic.gov.au.

A ‘living Will’

Most people know you should write a Will to make sure your loved ones are provided for when you die, but what happens if you are left unable to make decisions for yourself due to accident, illness or other circumstances? By creating an Enduring Power of Attorney and nominating a trusted friend, family member or organisation, you put in place an effective plan to enable someone of your choosing to step in on your behalf when you are unable to make your own decisions. Think of it as a ‘living Will’. In Victoria, an Enduring Power of Attorney can manage your financial, lifestyle and personal affairs. Medical decisions can only be made for you if they are also your medical treatment decision maker. An Advance Care Directive should also be created to outline your medicalwishes, this should be provided to your medical treatment decision maker. The best time to create an Enduring Power of Attorney is while you are healthy and still capable of managing your affairs.

Choosing your own Attorney

It is important to understand what a difference it can make to have a wellchosen Attorney. If you lose the ability to make important decisions whether they be medical, lifestyle, financial or personal, and you do not have an Enduring Power of Attorney or Advance Care Directive, there may be conflict over who should make these decisions on your behalf. Looking after your affairs requires responsibility, experience and the ability to deal with such matters. Often a spouse or family friend is appointed. Once an Enduring Power of Attorney has been executed, people or organisations nominated should be made aware of the document. It is advisable that people closely involved with your affairs should also be notified.

Estate planning

In Victoria, if you die without a valid Will, your estate will be treated as ‘dying intestate’ and your assets will be distributed under the Victorian intestacy law to your surviving relatives.

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Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can: Help you understand your rights and responsibilities Listen to your concerns and discuss your options Support you and give you confidence in addressing a concern Raise a concern with the service provider or speak on your behalf Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decisionmaking, and elder abuse prevention and response Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people. The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.org.au .

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you.

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Elder abuse

There are heartbreaking stories of older people being mistreated by the people they trust and who are closest to them. Like the case of the 85 year old gentleman who appointed a distant relative as his Power of Attorney. He was neglected, unable to return to his own home, and large amounts of money was taken out of his bank account without his permission. Or the woman who became depressed and fearful because her addict son abused her verbally and psychologically, took her possessions, and isolated her socially. Elder abuse is defined as any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend.

Carer support

The abuse may be physical, social, financial, psychological, or sexual, and can include mistreatment and neglect. Elder abuse can happen to anyone. A report from the World Health Organisation (WHO) suggests that the number of people experiencing elder abuse could be as high as one in ten. As our population ages, the number of people affected by elder abuse is also expected to rise. If you need information or advice about elder abuse, contact the National ELDERHelp line on 1800 353 374 call OPAN on 1800 700 600 to speak with an aged care advocate in your State or Territory.

Carer support There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life and physical and mental wellbeing, as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government.

Support groups

Caring is a very rewarding role to undertake, however, caring can also be very demanding. Caring for somebody can nearly be a full-time job, it’s easy to become out of touch with friends or family. Going to carer support groups provides time to relax, have some fun, and connect with others outside of your caring duties.

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Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need, such as Parkinson’s or dementia. Support groups are an opportunity for you to connect with other carers who understand and have experienced the pressures of being a carer, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to: Discover new information Go to education or training workshops Participate and get involved in activities Head along to relaxing outings

Counselling services

A professional counsellor can provide advice on any situation you are facing, or even just listen to the struggles of everyday life. Depending on what you require, counselling can help with behaviour management, coping strategies, loss and grief, and any relationship challenges. Since stressful situations can’t always be avoided, a counselling program can help you deal with different hurdles in a more productive way and help you face the caring role feeling supported and with renewed energy.

Support lines

There are also a number of support lines and websites to assist carers, just like you, in looking after older people. Some helpful support services include: arer Gateway – 1800 422 737 – phone and online resource to help C you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers ational Dementia Helpline – 1800 100 500 – provides information N and advice about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia arers Australia – 02 6122 9900 – runs support programs including C short term counselling for carers with qualified counsellors elationships Australia – 1300 364 277 – offers a range of services R like counselling and mediation by phone, online, and face-to-face Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling To find out more about financial support for carers, contact Services Australia online or call 13 27 17.

Carer support

Counselling is another great option to manage some of the pressures you may experience as a carer.

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Memory change – is it dementia? Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you? Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications. See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However, major changes in memory are not normal at any age and should be taken seriously. Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are:

Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response. Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.

Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future.

Dementia support

What is dementia?

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There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500 or dementia.org.au, or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses. Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them.

Dementia support

Changed behaviours may include: Anxiety Depressed mood Hallucinations Restlessness Aggression Sleep disturbance Inappropriate toileting Eating difficulties Repeated calling out Repetitive questioning Wandering Hoarding Resistance to care Unwanted sexualised behaviour

Specialised support

Dementia Behaviour Management Advisory Service (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions. The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice. DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, and dietitians. DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .

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Specialised Dementia Care HERITAGE EPPING | 25 Willandra Drive, Epping, Victoria

Small Home Model

Assistive Technology

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This 14-resident home will adopt a highly ﬂexible and personalised daily care and support lifestyle.

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Our workforce will be equipped with the right skills and knowledge to enable meaningful connections and person-centred care.

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g n i n e Op NOVEMBER 2023

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Lifeview Residential Care

Aged Care Guide Home2Home

Lifeview is a family focused community, providing care and wellness in a supportive, social environment. Residents enjoy peace of mind and live well through engagement, warm hospitality and lifestyle choices. Australian owned and operated we offer permanent, and respite care in the eastern and south eastern suburbs of Melbourne.

Lifeview’s homes feature Home2Home our own small house, relationship-based model of care, where multi-skilled staff (housemates), work with the same group of residents all the time. Home2Home enables staff to spend more meaningful time within their household, creating better continuity of care and building on already established relationships. Home2Home also assists residents to remain as independent as they desire, to have a say in how the home is run, what meals they would like to see on the menu, and what activities they wish to participate in.

Active Vibrant Living Lifeview focuses on promoting resident wellbeing and quality of life through best practice lifestyle programming, intergenerational engagement and a culture of inclusion, fun and positivity.

A Rainbow Tick accredited organistation, Lifeview is Lesbian, Gay, Bisexual, Transgender, Intersex and Queer friendly for residents, staff and volunteers. We are committed to ensuring older Australians are able to age with grace, dignity, choice and without fear of prejudice.

We believe in making laughter and fun a priority, you are never too old to have fun. Our energetic and creative social support team organise a monthly calendar of events, with meaningful activities scheduled seven days a week, designed to capture the interests of all residents. The program also features special events and theme days, tailored exclusively to each home. Our social activities program is diverse and inclusive. We encourage you to book a private tour with us at a time that suits you, Monday to Saturday, to see the Lifeview difference for yourself.

Lifeview’s residences are designed to help people live active lives with plenty of social activities and community involvement. This, coupled with our exceptional care and warm, welcoming environment, is what Lifeview is all about. All rooms in Lifeview’s homes are single with en suite, giving residents their own secure private space. Pets are also welcome at Lifeview.

Lifeview Residential Care P: 1800 543 384 E: office@lifeview.com.au www.lifeview.com.au Lifeview Argyle Court 81- 83 Argyle Avenue Chelsea VIC 3196 Lifeview Emerald Glades 15 Emerald-Monbulk Road Emerald VIC 3782 Lifeview The Willows 171-175 Jells Road Wheelers Hill VIC 3150 Lifeview Willow Wood 135 Duff Street Cranbourne VIC 3977

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Directories, Lists & Reference Indexes

Definition of Often Used Terms ................................................................................................................................................................................................................148 Aged Care Assessment Service Regions ....................................................................................................................................................................................149 Details of Aged Care Assessment Service (ACAS) including the Local Government Areas they service

Abbreviations . .........................................................................................................................................................................................................................................................................149 Council District (LGA) Maps ................................................................................................................................................................................................................150 -151 Suburb & Town Reference Index ...............................................................................................................................................................................................152 -154

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Directories, Lists and Reference Indexes

Council/Local Government Area (LGA) Reference Index ..............................................................................................................................154 Residential Table – How to read & Icon definitions ...............................................................................................................................................155 Explanation of how to use the Residential tables and icons representing different services

Aged Care Homes (Residential Care Listings) .....................................................................................................................................................156 -196 Residential aged care facilities and their features, listed by Councils (LGAs) and then Suburbs Greater Melbourne Metropolitan.....................................................................................................................................................................................................................156 -181 Regional Victoria..................................................................................................................................................................................................................................................................182-196

Extra Services Aged Care Homes (Advertisers only) ..........................................................................................................................................................197 Supported Residential Services (SRS)................................................................................................................................................................................. 197-198 Supported & Assisted Living. ..........................................................................................................................................................................................................................199 Retirement Accommodation (Advertisers only)............................................................................................................................................................199 -201 List of organisations detailing their retirement sites and services

Home Care Packages ......................................................................................................................................................................................................................................202 -213 List of Approved Home Care Package providers delivering services in metropolitan and country areas Metro and regional council region index ..........................................................................................................................................................................................202 -203 How to read the HCP table ............................................................................................................................................................................................................................................203 Greater Melbourne Metropolitan.....................................................................................................................................................................................................................204 -209 Regional Victoria.................................................................................................................................................................................................................................................................209 -213

Culturally Appropriate Services ...................................................................................................................................................................................................213 -223 List of culturally appropriate services referenced by their cultural group Culturally Appropriate Aged Care Homes . .......................................................................................................................................................................................213 -217 Culturally Appropriate Home Care Packages . ...............................................................................................................................................................................218 -223

In Home Care Services ..................................................................................................................................................................................................................................223-225 List of organisations that provide assistance with daily living activities for clients in their home

Centre Based Care ............................................................................................................................................................................................................................................................226 List of respite, services and activities for social/recreational support in a ‘centre setting’

Day Therapy Centres . ......................................................................................................................................................................................................................................226-228 List of allied health/therapy services for physical or psychological support in a ‘centre setting’

Products & Services (Advertisers only))..........................................................................................................................................................................................228-229 List of organisations that provide aged care related services & products for consumers and industry users

Organisation & Business Index (Advertisers only)...................................................................................................................................................... 230 -231 List of organisations advertising in this guide with contact details and the products/services they provide

Index..........................................................................................................................................................................................................................................................................................................232 DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Service, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.

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Definition of terms

24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Service (ACAS) – Assess and approve older people for Australian Government subsidised aged care services. Aged Care On Site – The retirement village has an aged care facility at the same location.

ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers.

Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Service required. CALD – Services offered to culturally and linguistically diverse older aged people and their carers.

Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care packages or privately funded supports, as a genuine alternative to a nursing home. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative.

Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green

Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically, for example monthly. This is not a refundable payment.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.

Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning.

Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

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Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres).

Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.

Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers.

Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. (CBC – personal care offered while client is at the centre.)

Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services.

Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.

Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis.

Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation.

Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc.

Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.

Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Supported Residential Service (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

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ACAS Regions

Aged Care Assessment Services (ACAS) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAS services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.

METROPOLITAN AREAS

Western Metropolitan ACAS North West

Manningham, Monash, Whitehorse

Western Metropolitan ACAS Western

Eastern Metropolitan ACAS Central East Eastern Metropolitan ACAS Outer East Knox, Maroondah, Yarra Ranges

North Eastern Metropolitan ACAS St Vincents

Hume, Melbourne, Moonee Valley, Moreland Brimbank, Hobsons Bay, Maribyrnong, Melton, Wyndham

REGIONAL AREAS

Boroondara, Darebin (part), Yarra

Barwon South Western Regional ACAS Geelong

Banyule (part), Darebin (part), Nillumbik, Whittlesea

Gippsland Regional ACAS Bairnsdale

Northern Metropolitan ACAS Bundoora Northern Metropolitan ACAS Heidelberg

Southern Metropolitan ACAS Caulfield Glen Eira, Port Phillip, Stonnington

Southern Metropolitan ACAS Kingston Bayside, Greater Dandenong, Kingston

Southern Metropolitan ACAS Mt Eliza Cardinia, Casey, Frankston, Mornington Peninsula

Abbreviations

Ararat, Ballarat, Golden Plains, Hepburn, Hindmarsh, Horsham, Moorabool, Northern Grampians, Pyrenees, West Wimmera, Yarriambiack

Hume Regional ACAS Shepparton Greater Shepparton, Mitchell, Moira, Murrindindi, Strathbogie

Hume Regional ACAS Wangaratta

Alpine, Benalla, Indigo, Mansfield, Towong, Wangaratta, Wodonga

Loddon Mallee Regional ACAS Bendigo

Latrobe

Buloke, Campaspe, Central Goldfields, Gannawarra, Greater Bendigo, Loddon, Macedon Ranges, Mount Alexander, Swan Hill

Wellington

Mildura

East Gippsland

Gippsland Regional ACAS Morwell

Banyule (part)

(HC)......................................................................... High Care (LC)........................................................................... Low Care AC........................................................................... Aged Care ACAS.............................. Aged Care Assessment Service ACF.......................................................... Aged Care Facility Aged Care Service........................ Aged Care Service(s) Apts................................................................... Apartments Assoc.................................................................. Association ATSI............................ Aboriginal, Torres Strait Islander Aust................................................................... Australia(n) CALD................... Culturally and Linguistically Diverse CBC......................................................... Centre Based Care CC............................Community Care/Care Community CDC............................................. Consumer Directed Care CHSP..... Commonwealth Home Support Programme Cncl..............................................................................Council Cnr................................................................................. Corner Com’ty................................................................Community Coop................................................................... Cooperative Corp....................................................................Corporation CS.................................................... Community Service(s) Ct..................................................................................... Court Ctr.................................................................................. Centre D....................................................................................Divider DAP............................. Daily Accommodation Payment DBMAS.................Dementia Behaviour Management Advisory Service

Colac-Otway, Greater Geelong, Queenscliffe, Surf Coast

Grampians Regional ACAS

Gippsland Regional ACAS Sale

Loddon Mallee Regional ACAS Mildura

Gippsland Regional ACAS Warragul

Warrnambool ACAS

Baw Baw

Gippsland Regional ACAS Wonthaggi Bass Coast, South Gippsland

Dem....................................................................... Dementia Dis........................................................................... Disability Dist...............................................................................District DRC.......................................................Day Respite Centre DTC.......................................................Day Therapy Centre DVA..............................Department of Veterans’ Affairs Estn............................................................................. Eastern Fac................................................................................ Facility Fmr...............................................................................Former Gdns..........................................................................Gardens HC or H/Care..................................................... Home Care HS or H/Serv......................................... Health Service(s) HCC............................................... Home Care Community HCP................................................Home Care Package(s) HCP 1...................................Home Care Package Level 1 HCP 2...................................Home Care Package Level 2 HCP 3...................................Home Care Package Level 3 HCP 4...................................Home Care Package Level 4 HCS...................................................Home Care Service(s) HCSS.........................Home & Carer Support Service(s) HL.................................................................. Healthy Living Hlth...............................................................................Health Hosp..........................................................................Hospital HSP/S................... Home Support Program/Service(s) HSS......................................... Home Support Services(s) IBC........................................................... Inside Back Cover IFC.......................................................... Inside Front Cover

Corangamite, Glenelg, Moyne, Southern Grampians, Warrnambool

Contact phone number for all offices: 1800 200 422

IHC................................................................... In Home Care IL.......................................................... Independent Living ILU........................................ Independent Living Unit(s) Indep............................................................... Independent IT................................................. Information Technology LGA......................................... Local Government Area(s) LGBTIQ................... Lesbian Gay Bisexual Transgender Intersex Questioning LHD.................................................... Local Health District Lwr................................................................................. Lower Maint............................................................... Maintenance Mem.......................................................................Memorial Metro..............................................................Metropolitan MPHS............................... Multi Purpose Health Service MPS.................................................Multi Purpose Service Mt..................................................................................Mount NH or N/Home.......................................... Nursing Home N/hood..................................................... Neighbourhood NESB......................Non English Speaking Background NRAS............... National Rental Affordability Scheme Nth(n)................................................................. North(ern) NW.......................................................................North West OBC...................................................... Outside Back Cover PAG..........................................Planned Activity Group(s) Pk....................................................................................... Park Prog.....................................................................Program(s) Pt........................................................................................Port

Pnt....................................................................................Point RAC..................................................Residential Aged Care RAD...................Refundable Accommodation Deposit RAS................................... Regional Assessment Service RC............................................................... Residential Care Reg........................................................................... Regional Res........................................................................Residential RLU.......................................... Retirement Living Unit(s) RV.......................................................... Retirement Village SBRT......................Severe Behaviour Response Teams SE................................................................. South East(ern) Serv........................................................................ Service(s) SL..............................................................Supported Living Soc.................................................................................. Social SRS................................. Supported Residential Service SSG..............................................Social Support Group(s) Sth.................................................................................. South Sthn.........................................................................Southern STRC.................................... Short Term Restorative Care Supp...................................................Support/Supported SW............................................................. South West(ern) Tce................................................................................ Terrace TCP........................................ Transition Care Program(s) VHC................................................... Veterans’ Home Care Vlg................................................................................ Village W/Centre................................................. Wellness Centre Wstn......................................................................... Western

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Metropolitan Melbourne map

This map provides you with a geographical reference to the LGA regions in the wider Metropolitan area of Melbourne.

A NILLUMBIK

BANYULE MANNINGHAM

MAROONDAH

YARRA RANGES

ONDARA

YARRA RANGES

CASEY

HORSHAM

MORNINGTON PENINSULA

KINGSTON

GLEN EIRA

TO N

FRANKSTON

GREATER DANDENONG

KNOX MONASH

WHITEHORSE

NG ST ON NI

P RT

WEST WIMMERA

NORTHERN GRAMPIANS

ID YS BA

IP LL

ARARAT SOUTHERN GRAMPIANS

HOBSONS BAY

MARIBYRNONG BRIMBANK

MOONEE VALLEY

BULOKE

PYRENEES

G GLENELG

CORANGAMIT

WYNDHAM

MOYNE

MELTON

HUME

Western

MELBOURNE

BOROONDARA YARRA

DAREBIN MORE

LAND

WHITTLESEA

BANYULE

FRANKSTON

HINDMARSH

MAROONDAH MANNINGHAM

NILLUMBIK

Northern

GREATER DANDENONG

AND

YARRIAMBIACK

KINGSTON

CASEY

Southern

KNOX

MONASH

SWAN HILL CARDINIA

MILDURA

Eastern

WHITEHORSE

WARRNAMBOOL

COLAC

© The State of Victoria, Department of Sustainability and Environment, 2011 Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

Reproduced by permission of the Department of Sustainablility and Environment www.land.vic.gov.au/vicmap

DISCLAIMER: The contents of this publication remain at all times the property of the State of Victoria and cannot be reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance placed on any information provided by this publication.

GLENELG

WEST WIMMERA

MOYNE

ARARAT

WARRNAMBOOL

COLAC-OTWAY

SURF COAST

GREATER GEELONG

MOORABOOL

BASS COAST

SOUTH GIPPSLAND

kilometres

TOWONG

WELLINGTON

EAST GIPPSLAND

South East

ALPINE

North East

LATROBE

BAW BAW

WODONGA

INDIGO WANGARATTA

MANSFIELD

BENALLA

MURRINDINDI

STRATHBOGIE

MITCHELL

QUEENSCLIFFE

MACEDON RANGES

MOUNT ALEXANDER

GREATER BENDIGO

HEPBURN BALLARAT

GOLDEN PLAINS

PYRENEES

CENTRAL GOLDFIELDS

CORANGAMITE

South West

SOUTHERN GRAMPIANS

HORSHAM

NORTHERN GRAMPIANS

GREATER SHEPPARTON

NG TO N

GLEN EIRA

ST ON

FRANKSTON

GREATER DANDENONG

MONASH

WHITEHORSE

KINGSTON

BOROONDARA

KNOX

CASEY

MAROONDAH

This map provides you with a geographical reference to the LGA regions in Regional Victoria. MANNINGHAM

NILLUMBIK

YARRA RANGES

Regional Victoria map

West CAMPASPE

Metropolitan Area BAYSIDE

LODDON

MOIRA

YARRA

HINDMARSH

GANNAWARRA

WYNDHAN

HOBSONS BAY

MELBOURNE

BULOKE

SWAN HILL

Local Government Areas

MARIBYRNONG

2011 MORELAND MELTON© The State of Victoria, Department of Sustainability and Environment, BRIMBANK BANYULE DISCLAIMER: The contents of this publication remain at all times the property DAREBIN of the State of Victoria and cannot be MOONEE VALLEY reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance www.land.vic.gov.au/vicmap placed on any information provided by this publication.

TP OR

YARRIAMBIACK

North West

MILDURA

Victoria

Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

WHITTLESEA

Reproduced by permission of the Department of Sustainablility and Environment

HUME

COLAC-OTWAY

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Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a suburb/town is not listed please refer to the next closest suburb.

Suburb / Town

Albert Park

Page 177

Suburb / Town

Blackburn South

Page 178

Suburb / Town

Cobden

Page 187

Emerald

Page 160

Alexandra

193

Bonbeach

167

Cobram

192

Endeavour Hills

161

Alphington

163

Boort

191

Coburg

174

Epping

179

Altona Meadows

165

Boronia

168

Coburg North

175

Essendon

174

Altona North

165

Box Hill

178

Cohuna

187

Essendon North

174

Anglesea

194

Bright

183

Colac

187

Euroa

194

Apollo Bay

186

Brighton

157

Coleraine

194

Fawkner

166

Ararat

183

Brighton East

157

Collingwood

180

Ferntree Gully

168

Ardeer

160

Broadmeadows

166

Coolaroo

166

Fitzroy North

175

Armadale

177

Brunswick

174

Corryong

195

Flemington

172

Armstrong Creek

188

Brunswick East

174

Cowes

184

Flora Hill

185

Ascot Vale

174

Brunswick West

174

Craigieburn

166

Footscray

170

Ashburton

158

Bundoora

156

Cranbourne

161

Forest Hill

178

Ashwood

172

Bunyip

160

Cranbourne East

161

Foster

194

Aspendale

167

Burnside

172

Creswick

189

Frankston

136

Avoca

193

Burwood

172

Croydon

170

Frankston North

164

Avondale Heights

174

Burwood East

178

Croydon North

171

Frankston South

164

Bacchus Marsh

192

Cairnlea

160

Dandenong

162

Gardenvale

164

Bairnsdale

187

California Gully

185

Dandenong North

162

Geelong

188

Ballan

192

Camberwell

158

Darley

192

Gisborne

191

Ballarat

183

Camperdown

187

Daylesford

190

Gladstone Park

166

Ballarat East

183

Canadian

183

Delacombe

183

Glen Iris

159

Ballarat North

183

Canterbury

159

Delahey

160

Glen Waverley

172

Balnarring

175

Capel Sound

175

Diamond Creek

176

Glenroy

175

Balwyn

158

Carlton

171

Dimboola

190

Golden Square

185

Balwyn North

158

Carnegie

164

Dingley Village

167

Greensborough

156

Bannockburn

189

Carrum Downs

164

Donald

186

Greenvale

166

Baranduda

196

Casterton

189

Doncaster

169

Grovedale

188

Bayswater

168

Castlemaine

192

Doncaster East

169

Hallam

161

Bayswater North

170

Caulfield

164

Donvale

169

Hamilton

194

Beaconsfield Upper

160

Caulfield North

164

Doveton

161

Hamlyn Heights

188

Beaufort

193

Caulfield South

164

Drouin

185

Hampton

157

Beechworth

190

Charlemont

188

Drysdale

188

Hampton Park

161

Bell Park

188

Charlton

186

Dunolly

186

Hastings

175

Belmont

188

Chelsea

167

East Melbourne

171

Hawthorn

159

Benalla

185

Cheltenham

157

Eastwood

187

Hawthorn East

159

Bendigo

185

Chirnside Park

180

Echuca

186

Healesville

181

Bentleigh

164

Clarinda

167

Edenhope

196

Heathcote

185

Bentleigh East

164

Clayton

172

Edithvale

167

Heathmont

171

Berwick

161

Clayton South

167

Eildon

193

Heidelberg

156

Birchip

186

Clifton Hill

180

Elsternwick

164

Heidelberg West

156

Blackburn

178

Clyde North

161

Eltham

176

Heyfield

196

AgedCareGuide.com.au

VICTORIA 2023/24

Suburb / Town

Heywood

Page 189

Suburb / Town

Maidstone

Page 170

Highett

157

Maldon

Highton

188

Hopetoun

153

Suburb / Town

Neerim South

Page 185

Rochester

Page 186

192

New Gisborne

191

Romsey

191

Malvern

177

Newborough

190

Rosanna

156

196

Malvern East

177

Newcomb

188

Rosebud

176

Hoppers Crossing

179

Manangatang

195

Newport

166

Rowville

168

Horsham

190

Mansfield

191

Nhill

190

Roxburgh Park

166

Hughesdale

173

Marshall

188

Noble Park

162

Rupanyup

196

Inglewood

191

Maryborough

186

Norlane

188

Rushworth

186

Inverloch

184

McKenzie Hill

192

North Bendigo

186

Rutherglen

190

Ironbark

185

McKinnon

164

North Geelong

189

Rye

176

Irymple

191

Meadow Heights

166

Northcote

163

Safety Beach

176

Ivanhoe

156

Melbourne

172

Numurkah

192

Sale

196

Jacana

166

Melton

172

Nunawading

169

San Remo

184

Jeparit

190

Melton South

172

Nyah West

195

Sandringham

158

Junction Village

161

Mentone

168

Oakleigh

173

Sea Lake

186

Kangaroo Flat

185

Merbein

191

Oakleigh East

173

Sebastopol

184

Kaniva

196

Mildura

191-192

Oakleigh South

168

Seymour

192

Keilor Downs

160

Mill Park

179

Ocean Grove

189

Shepparton

193

Keilor East

174

Minyip

196

Officer

160

Shepparton North

194

Kensington

172

Mirboo North

194

Omeo

187

Shoreham

176

Kerang

187

Moe

190

Orbost

187

Skipton

187

Kew

159

Mont Albert

159

Ouyen

191

Somerville

176

Keysborough

162

Mont Albert North

178

Pakenham

161

South Melbourne

177

Kialla

193

Montrose

181

Parkdale

168

South Morang

179

Kilmore

192

Moolap

188

Parkville

172

Springvale

162

Kilsyth

171

Moonee Ponds

174

Pascoe Vale

175

Springvale South

162

Kingsville

170

Mooroolbark

181

Pascoe Vale South

175

St Albans

160

Knoxfield

168

Mooroopna

193

Paynesville

187

St Albans Park

189

Koo Wee Rup

160

Mordialloc

168

Penshurst

192

St Arnaud

193

Korumburra

194

Mornington

176

Plenty

177

St Helena

156

Kyabram

186

Mortlake

192

Point Cook

179

Stawell

193

Kyneton

191

Morwell

190

Point Lonsdale

189

Sunbury

166

Lake Wendouree

183

Mount Beauty

183

Port Fairy

193

Sunshine

160

Lakes Entrance

187

Mount Clear

184

Port Melbourne

177

Sunshine North

160

Lalor

179

Mount Eliza

176

Portarlington

189

Sunshine West

160

Langwarrin

164

Mount Martha

176

Portland

189

Surrey Hills

159

Lara

188

Mount Waverley

173

Prahran

177

Swan Hill

195

Leongatha

194

Mulgrave

173

Preston

163

Sydenham

160

Leopold

188

Murrumbeena

164

Rainbow

190

Tallangatta

195

Lilydale

181

Myrtleford

183

Red Cliffs

192

Tarneit

179

Lorne

194

Nagambie

194

Reservoir

163

Tatura

194

Lower Plenty

156

Narre Warren

161

Richmond

180

Templestowe

170

Lynbrook

161

Narre Warren North

161

Ringwood

171

Templestowe Lower

170

Lysterfield

168

Narre Warren South

161

Ringwood East

171

Terang

187

Macleod

156

Nathalia

192

Ringwood North

169

The Basin

168

Maffra

196

Natimuk

190

Robinvale

195

Thornbury

163

Aged Care Guide

154

Suburb / Town

Timboon

Page 187

Tongala

VICTORIA 2023/24

Suburb / Town

Violet Town

Page 194

Suburb / Town

Werribee

Page 180

Wodonga

Page 196

186

Wallington

189

West Wodonga

196

Wonthaggi

184

Toorak

177

Wangaratta

195

Westmeadows

166

Woodend

191

Torquay

194

Wantirna

169

Wheelers Hill

173

Wycheproof

186

Trafalgar

185

Wantirna South

169

Whittington

189

Wyndham Vale

180

Traralgon

191

Warburton

181

Whittlesea

179

Yackandandah

190

Trentham

190

Warracknabeal

196

Willaura

183

Yarra Junction

181

Tyabb

176

Warragul

185

Williams Landing

180

Yarram

196

Upper Ferntree Gully

169

Warrnambool

195

Williamstown

166

Yarraville

170

Vermont

171

Wattle Glen

177

Winchelsea

195

Yarrawonga

192

Vermont South

179

Wendouree

184

Windsor

177

Yea

193

Aged Care Guide

VICTORIA 2023/24

Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District

Page Reference Residential Home Care

Council District

Page Reference Residential Home Care

Council District

Page Reference Residential Home Care

189-190 209-213

Murrindindi

193

Alpine

183

209-213

Hepburn

Ararat

183

209-213

Hindmarsh

190

Nillumbik

176-177 204-209

Ballarat

183

209-213

Hobsons Bay

165-166 204-209

Northern Grampians

193

209-213

Banyule

156

204-209

Horsham

190

209-213

Port Phillip

177

204-209

Bass Coast

184

209-213

Hume

166

204-209

Pyrenees

193

209-213

Baw Baw

185

209-213

Indigo

190

209-213

Queenscliffe

193

209-213

Bayside

157-158 204-209

Kingston

167-168 204-209

Shepparton (Greater)

Benalla

185

209-213

Knox

168-169 204-209

South Gippsland

194

209-213

Latrobe

190-191 209-213

Southern Grampians

194

209-213

Boroondara

158-159 204-209

Loddon

191

209-213

Stonnington

177

204-209

Brimbank

160

204-209

Macedon Ranges

191

209-213

Strathbogie

194

209-213

Buloke

186

209-213

Manningham

169-170 204-209

Surf Coast

194-195 209-213

Campaspe

186

209-213

Mansfield

191

209-213

Swan Hill

195

209-213

Cardinia

160-161 204-209

Maribyrnong

170

204-209

Towong

195

209-213

Casey

161

204-209

Maroondah

170-171 204-209

Wangaratta

195

209-213

Central Goldfields

186

209-213

Melbourne

171-172 204-209

Warrnambool

195

209-213

Colac-Otway

186-187 209-213

Melton

172

204-209

Wellington

196

209-213

Corangamite

187

209-213

Mildura

191

209-213

West Wimmera

196

209-213

204-209

Mitchell

192

209-213

Whitehorse

178-179 204-209

Bendigo (Greater)

Dandenong (Greater)

209-213

Darebin

163

204-209

Moira

192

209-213

Whittlesea

179

204-209

East Gippsland

187

209-213

Monash

172-173 204-209

Wodonga

196

209-213

Frankston

164

204-209

Moonee Valley

174

204-209

Wyndham

179-180 204-209

Gannawarra

187

209-213

Moorabool

192

209-213

Yarra

180

209-213

Moreland

174-175 204-209

Yarra Ranges

180-181 204-209

Yarriambiack

196

Geelong (Greater) Glen Eira

164-165 204-209

Mornington Peninsula

175-176 204-209

Glenelg

189

209-213

Mount Alexander

192

Golden Plains

189

209-213

Moyne

192-193 209-213

209-213

204-209 209-213

AgedCareGuide.com.au

VICTORIA 2023/24

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

155

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (03)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Service (ACAS) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes Metropolitan Melbourne

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BANYULE

VICTORIA 2023/24

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

156

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

BANYULE Council Bundoora 3083 9495 3188

9495 3240

30 12

Vasey RSL Care Bundoora

Northern Health Bundoora Centre, 1231 Plenty Rd Bundoora Extended Care Centre, 1231 Plenty Rd 5 Tower Ave

9466 9615

VMCH Bundoora Aged Care Residence

1424-1428 Plenty Rd

1300 698 624

90 90 s 91 50

Bupa Greensborough

264 Diamond Creek Rd

1800 718 348

Deloraine Aged Care

14-18 Adeline St

9433 3444

Grace Villa, Greensborough

Unit 4, 25-33 Grimshaw St

9432 2855

Trinity Manor Greensborough

226-230 Elder St

9091 5200

Benetas The Views at Heidelberg

2-6 Lower Plenty Rd

1300 236 382

Iris Grange SRS

569 Upper Heidelberg Rd

9458 1311

413-415 Waterdale Rd

1300 682 833

45 45 s

250 Waterdale Rd

1300 133 414

178 178 s

Calvary Lower Plenty Garden Views

390 Main Rd

1800 527 272

Chatsworth Terrace Supported RC

430 Main Rd

9439 4013

Baptcare Strathalan Community

50 Braidhill Rd

13 22 78

Regis Macleod

118 Somers Ave

1300 998 100

Assisi Aged Care

230 Rosanna Rd

9455 1199

Calvary Rosanna Views

269-271 Lower Plenty Rd

1800 527 272

Ian Brand Nursing Home Merv Irvine Nursing Home

Greensborough 3088

Heidelberg 3084

90 64 38 s 91 63 s 112 112 s

103 103 s P 43

TF TF D TF C D TF T

Heidelberg West 3081 Estia Health Heidelberg

Ivanhoe 3079 BlueCross Ivanhoe

Lower Plenty 3093

90 90 P 46

17709

TF TF C D TF C D TF

Note 1

18646

Note 2

97, 101 15609 87 16340 83 16278 65 16328

NESB

22210

Note 3

121 16324

CALD

18960 18 15612

TF b

16212

D TF

22-23, OBC 16321

28 17963 19341

See SRS table on pages 197-198

Macleod 3085 124 124 s 63 33

TF TF

150 142 s 96 76 s

D TF b g C TF

Rosanna 3084

St Helena 3088 Leith Park Retirement Living - St Helena 339 St Helena Rd

9433 1100

Liscombe House

9433 1100

339 St Helena Rd

81 75 s 81 73 s

Note: 1. Services for residents with mental health illnesses & degenerative neurological diseases 2. Strong focus on supporting war widows and veterans

TF D TF

84 16446 Note 4

114-115 16448

Italian

16320 28 16195

38849 16297

3. Secure facility - keypads on all external doors 4. Dementia care available

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

VICTORIA 2023/24

BAYSIDE

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

157

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

BAYSIDE Council Brighton 3186 61 61 s W 24 24 s

Arcare Brighton

58 Cochrane St

1300 272 273

BlueCross Sheridan Hall Brighton

10 Marion St

1300 133 414

Calvary Elanora

7 Mair St

1800 527 272

Hamble Court SRS

108 Martin St

Montclaire Aged Care

18 Montclair Ave

Regis Brighton

161 Male St

Vasey RSL Care Brighton

21 Downes Ave

P 29 9596 8858 40 39 1300 998 100 65 65 9596 7485 40 40 s

Brighton East 3187

9596 2400

Mayflower Brighton Aged Care

7 Centre Rd

9591 1100

Princeton View Aged Care

29 Heathfield Rd

8591 0200

Sunnyhurst Gardens

29-31 Union St

9596 4040

Vasey RSL Care Brighton East

709-723 Hawthorn Rd

9519 3400

Cheltenham 3192

TF TF TF

400 Warrigal Rd

Arcare Cheltenham BlueCross Autumdale Cheltenham Manor Eastwood Hostel St James Terrace SRS

Note 1

16131 114-115 16234

Note 2

H SL on site g

35 9 TF 161A Centre Dandenong Rd 1300 272 273 90 90 TF g 13 Eagland Rd 1300 133 414 45 45 s TF 10-12 Bendigo St 9584 1111 153 153 W TF 400 Warrigal Rd 9265 1002 60 58 s T 296 Warrigal Rd 9583 9999 P 54 See SRS table on pages 197-198

Allambee Nursing Home

22-23, OBC 19004

88-89 16178

TF D TF T

150 150 s D TF 128 128 TF See SRS table on pages 197-198 P 22 128 128 s D F

IFC-1 16469 28 16473

See SRS table on pages 197-198

German, Latvian

97, 101 16432 15532 88-89 18644

Note 3

16129

Note 2

97, 101 19948

9265 1155

18648 German, Greek

IFC-1 16430 22-23, OBC 15567 102 15569 16456

Note 4

15599

See SRS table on pages 197-198

Note 5

18359

See SRS table on pages 197-198

Note 6

19890

Hampton 3188 Hampton House SRS

158 Ludstone St

9598 6611

Raynes Park Court SRS

455 Bluff Rd

9533 1111

12 Maxflo Ct

1300 096 971

P 40 P 38

Highett 3190 Menarock LIFE Highett

Note: 1. 24 hour on-site supervision; interconnecting rooms for couples 2. Strong focus on supporting war widows and veterans 3. Asian, Australian, Indian, Italian, Jewish, Sri Lankan - Secure dementia care available

Residential Aged Care & Respite Care T: 1300 602 108 (Option 6)

60 9 s

64D 16472

4. Registered NDIS service provider 5. 24 hour emergency call system; dementia care available in secure environment 6. NDIS provider; Day Care Centre available

Home Care T: (03) 9810 5570

Welcome to a caring community

C helten ham MANOR

This quality facility offers a home-like environment with landscaped and courtyard gardens. Tasteful interior décor adds to the warm comfortable ambience of the living environment.

23/6/22 11:05 am

(03) 9584 1111 cheltenhammanor.com.au

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BAYSIDE continued to BOROONDARA

VICTORIA 2023/24

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

158

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

BAYSIDE Council coninued Sandringham 3191 140 140 s 84 64 s 65 65 120 120 s 57 57

Abberfield Aged Care Facility

378 Bluff Rd

9559 4900

BlueCross Karinya Grove

3 Aberdeen Rd

1300 133 414

Fairway Bayside Aged Care

195 Bluff Rd

9599 4199

Mercy Place Fernhill

18-22 Fernhill Rd North

1300 096 428

Regis Sandringham

37 Bay Rd

1300 998 100

264 High St

See SRS table on pages 197-198 P 60 See SRS table on pages 197-198 P 41 1300 591 464 90 90 s D TF 1300 591 464 92 92 s F

15573

D TF D TF C D TF D TF F

22-23, OBC 18666 15560 Pastoral care available

79 15542

114-115 16193

BOROONDARA Council Ashburton 3147 Iris Manor

Rosewood Gardens Aged & Disability Care 436 Warrigal Rd Samarinda Ashburton Aged Services

286 High St

Samarinda Lodge

286 High St

Balwyn 3103 The Connault Luxury Aged Care Living

41-45 Yarrbat Ave

Trinity Manor Balwyn

8-14 Pretoria St

VMCH St Catherine's Aged Care Residence 1 Clayton Rd

9813 8566

9886 0005

1100 Burke Rd

P 40 30 s 77 77 s 1300 698 624 89 89

C F C D TF F

9859 9541

120 104 s

D TF

100 100 s TF 65 65 C D TF 93 93 s TF 45 43 C TF 102 82 W TF 75 53 s C D TF 100 70 D F 60 60 F

9830 1466

9091 5200

Camberwell 3124 Baptcare Hedley Sutton Community

19 Canterbury Rd

13 22 78

Benetas Broughton Hall

2 Berwick St

1300 236 382

BlueCross The Gables

629 Riversdale Rd

1300 133 414

Camberwell Green Aged Care

12-14 Hunter Rd

9888 6133

Lynden Aged Care

49 Lynden St

9809 7000

Menarock LIFE Camberwell

15 Cornell St

1300 096 971

Nazareth House Camberwell

16 Cornell St

1800 749 123

Regis Shenley Manor 440 Camberwell Rd 1300 998 100 Uniting AgeWell Camberwell 8 Joffre St 9809 1558 62 Community, Condare Court Note: 1. CALD, NESB - Secure dementia care available 2. CALD, Greek, Italian - NDIS approved provider

Nazareth Care CAMBERWELL

Note 1

16185

Note 2

16125 16381 20272

Balwyn North 3104 Eva Tilley Memorial Home

g g

Aged care from the heart

T TF

SL on site

16005 16307 87 16309

16349 84 16345

121 16368 22-23, OBC 17929 88-89 20854

16312 Chinese, European

64D 18304 65D 16352 114-115 16370

14-15 16351

Book your tour today!

Call 1800 749 123

admissions.aus@nazarethcare.com

AgedCareGuide.com.au

VICTORIA 2023/24

BOROONDARA continued

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

159

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

BOROONDARA Council continued Canterbury 3126 27 Shierlaw Ave

8809 4000

175 175

9-15 Kent St

8573 4812

138

Hawthorn Grange

7-9 Hunter St

9819 5423

See SRS table on pages 197-198

Hawthorn's Victoria Gardens

1 New St

9819 6941

P 54 P 31 120 120

D TF

14-15 38409

30 12 92 92

D TF TF

18650

Faversham House

D TF

Glen Iris 3146 mecwacare Noel Miller Centre

Hawthorn 3122

Uniting AgeWell Hawthorn Community 27-29 Wattle Rd

8840 2700

98-100 Camberwell Rd

9804 0410

St Vincent's Care Hawthorn

4 King St

1800 778 767

Baptcare Karana Community

55 Walpole St 79 Stevenson St

Kew Gardens Aged Care

22-24 Gellibrand St

Kew SRS/SRF

48 Sackville St

Parkland Close Supportive Care Home

10-14 Childers St

Prague House

253 Cotham Rd

St Vincent's Care Kew

104 Studley Park Rd

Mont Albert 3127 Mont Albert Manor

401 Elgar Rd

93 87 s C TF 49 49 s TF 9261 8600 100 100 W TF 7014 9575 P 51 See SRS table on pages 197-198 9853 3330 P 25 See SRS table on pages 197-198 9231 8600 45 45 C 1800 778 767 122 122 F 13 22 78

1300 133 414

9890 6074

P 23

15681

See SRS table on pages 197-198

15696

NDIS approved provider

See SRS table on pages 197-198

Kew 3101 BlueCross Highgrove

9, 94 15583

C D TF

Hawthorn East 3123 Auburn House

86 16353

11 16311 84 16343

22-23, OBC 18934 19044 62165 18762

NDIS clients welcome

16382 11 21120 15968

NDIS clients welcome

Surrey Hills 3127 Arcare Surrey Hills

18 Florence Rd

1300 272 273

BlueCross Broughtonlea

9-17 Broughton Rd

1300 133 414

51 51 97 97 s

F TF

IFC-1 21326 22-23, OBC 15987

Live well with choice and peace of mind Home Care I Residential Care I Independent Living 1300 783 435

unitingagewell.org

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BRIMBANK to CARDINIA

VICTORIA 2023/24

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

160

1st time user? See page 155

Notes

DPS Advertisement Web Page Reference ID

BRIMBANK Council Ardeer 3022 Estia Health Ardeer

30 North St

1300 682 833

St Andrew's Hostel

98 Forrest St

9311 9143

55 15 45 45

Cairnlea 3023

T D TF

g g

Note 1

18 16557

Note 2

108 63291

Note 3

20883

g H Slavic, Ukrainian

16552

7378 8188

60 60 s

344 Taylors Rd

9116 4100

102 102 s

C D TF

138-150 Odessa Ave

9367 7722

50 50 s

28-32 Magnolia St

9364 5235

44 44

181 Furlong Rd

9365 4300

90 90 s

TF C D TF

BlueCross Western Gardens

40 Anderson Rd

1300 133 414

Doutta Galla Woornack

6-8 Killara St

9312 0111

90 90 s 63 63

Mekong Cairnlea Vietnamese Aged Care 133 Cairnlea Dr

Delahey 3037 Kalyna Care

Keilor Downs 3038 Rosary Home

St Albans 3021 Doutta Galla Grantham Green Fronditha Care St Albans Residential Aged Care

Sunshine 3020

TF TF

Sunshine North 3020

16517

TF g CALD, NESB g H Greek

16494 16556 22-23, OBC 16081

CALD, NESB

15606

TF D TF

Note 4

16560

Cumberland Manor Residential Aged Care 25-27 Wiltshire St

9311 7079

VMCH St Bernadette's Aged Care Residence 17 Park Dr

1300 698 624

74 42 s 96 94 s

2 Killara St

9312 3111

65 23

Greek, Maltese

Arcare Hillside

50 Community Hub

1300 272 273 1300 272 273

g g g

IFC-1 15682

31 Trickey Ave

TF D TF D TF D TF

Note 5

Arcare Sydenham

70 70 120 120 50 4 137 137

Note 6

IFC-1 16168

Sunshine West 3020 Hope Aged Care Sunshine

Sydenham 3037

Royal Freemasons Springtime Sydenham 41 Manchester Dr

1300 176 925

Watergardens

352 Sydenham Rd

0408 062 460

3-9 Salisbury Rd

1300 096 971

60 35 s

C D TF

22 A'Beckett Rd

5629 6096

58 57 s

C D TF

15 Emerald-Monbulk Rd

1800 543 384

60 60

235 Rossiter Rd

5997 9679

60 44 s

C D TF b

20A Tivendale Rd

1300 130 013

189 189

CARDINIA Council

87 16596 16559

CALD - Multicultural diversity 16566 145 19897

Beaconsfield Upper 3808 Menarock LIFE Upper Beaconsfield

Bunyip 3815 Hillview Bunyip Aged Care

Emerald 3782 Lifeview Emerald Glades

Koo Wee Rup 3981 Steven Doyle

Officer 3809 Cardinia Community Aged Care

Note: 1. Croatian, Filipino, German, Greek, Maltese, Polish, Vietnamese 2. European, Greek - Respite Care High/Low 3. Vietnamese - Dementia friendly facility 4. Croatian, Filipino, Italian, Macedonian, Maltese, Polish, Serbian - Dementia care available

D TF

64D 16625 16390

H g

Note 7

107, 147 16428

Note 8

16503 63154

5. Dutch, German, Italian, Maltese 6. Croatian, Egyptian, German, Italian, Macedonian, Maltese 7. Dutch, Italian, LGBTIQ, Russian, Western European 8. National Carer Respite Program offered

AgedCareGuide.com.au

VICTORIA 2023/24

CARDINIA continued to CASEY

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

161

Notes

PHONE (03)

1st time user? See page 155

DPS Advertisement Web Page Reference ID

CARDINIA Council continued Pakenham 3810 90 90 s 116 116 s 90 90 s

D TF D TF F

1300 698 624

140 56 120 120 s 76 76

D TF D TF C D TF

61 Laker Blvd

5929 2100

95 95

135 Duff St

1800 543 384

116 116

1 Residence Dr

5995 5693

120 120

2A Chestnut Rd

9554 1200

100 60

55 Heatherton Rd

1800 527 272

Berwick House SRS

21 Kays Ave

9703 1214

Calvary Hallam

47-49 Belgrave-Hallam Rd 1800 527 272

Coptic Village Hostel

18 St Kyrillos Pl

9796 3018

Homewood

8 Young Rd

8779 1600

18 Sherwood Rd

1300 998 100

149 97

Lynbrook Park Aged Care

42 Olive Rd

8903 3200

Mercy Place Lynbrook

500 Evans Rd

1300 096 428

121 121 96 96 s

300 Golf Links Rd

9705 4200

146 66

D TF

Bupa Berwick

359 Narre Warren North Rd 1800 718 348

120 100

Calvary St Judes

381-403 Narre Warren North Rd 1800 527 272

TF TF

CALD

28 17965

g H Note 4

33D 15946

Menarock LIFE Pakenham

11 McGregor Rd

1300 096 971

Millhaven Lodge

54-64 Princes Hwy

5943 3000

VMCH Shanagolden AC Residence

153-177 Webster Way

1300 698 624

CraigCare Berwick

21-25 Parkhill Dr

0416 304 711

Melville Grange

80 Melville Park Dr

9768 9599

VMCH Berwick Aged Care Residence

89-93 Avebury Dr

CASEY Council

64D 19006

H Note 1 H

15576 87 20555

Berwick 3806

Clyde North 3978 Luson Bloom Lifeview Willow Wood Langford Grange

Endeavour Hills 3802 Calvary Viewhills Manor

P 27

Junction Village 3977 Regis Cranbourne

Casey Aged Care

445 Ormond Rd

9428 2800

Note: 1. Private respite beds available any time - no Aged Care Assessment needed 2. ATSI, Eastern European, European, Greek, LGBTIQ, Western European

107, 147 18513

19015

TF g 44 44 TF g 180 180 s WC D TF b

CALD

28 16208

Note 3

15699

CALD

28 16414

Arabic

16395 77 15945

D TF

114-115 16392

D TF C D TF

18558

Narre Warren South 3805

Note 2

93 16033

Narre Warren North 3804

Casey Manor

See SRS table on pages 197-198

Lynbrook 3975

Narre Warren 3805

189 22182

CDT C

Hallam 3803

87 16502

D TF

Doveton 3177 Chestnut Gardens Aged Care

16423 93 15678

D TF

Cranbourne 3977 Cranbourne East 3977

Keypad secure facility

45 45 3. NDIS services available to residents 4. CALD - Dementia care available

79 18309

CALD

33D 18610 83 15957

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs DANDENONG (GREATER)

VICTORIA 2023/24

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

162

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

DANDENONG (GREATER) Council Dandenong 3175 Calvary Scottvale

71 Scott St

Estia Health Dandenong

147-151 David St

Eunice Seddon

32 Potter St

Mayfair Lodge SRS

80 Stud Rd

Mercy Place Dandenong

82 McCrae St

Rosewood Downs SRS

24 Railway Pde

110 64 s 1300 682 833 60 36 s 9034 4824 60 60 s 9792 4604 P 44 1300 096 428 120 120 s 9701 3234 P 72

Outlook Gardens Aged Care Facility

504 Police Rd

9795 7566

Regis Dandenong North

5 Bakers Rd

1300 998 100

Arcare Keysborough

85 Stanley Rd

1300 272 273

Estia Health Keysborough

15 Stanley Rd

1300 682 833

Belvedere Aged Care

41-43 Fintonia Rd

Fermont Lodge SRS

29-31 Fintonia Rd

Galilee SRS

382-384 Princes Hwy

Noble Gardens

55 Thomas St

Noble Manor

33 Frank St

Noble Park Lodge

3 Noble St 22B Yarraman Rd

60 52 s W TF 9546 3322 P 31 See SRS table on pages 197-198 9794 6881 P 21 See SRS table on pages 197-198 8514 1888 130 130 s C D TF 8514 1400 160 160 s WC D TF 1800 642 273 108 108 g 9554 0700 68 68 TF 9265 7999 30 3

Calvary Springvale

340-344 Springvale Rd

1800 527 272

Lexington Gardens Aged Care

18 Villa Rd

8513 5510

201 Clarke Rd

1800 527 272

D TF TF

CALD

28 15979 18 16458 19828 18760

See SRS table on pages 197-198

D TF

See SRS table on pages 197-198

CALD

79 16466

Note 1

17975

Dandenong North 3175 95 95 s 171 123

D TF D TF

91 91 62 58

D TF TF

Keysborough 3173

Noble Park 3174

Uniting AgeWell Noble Park Community 1312 Heatherton Rd Yarraman Nursing Home

73 2 s 98 98

Springvale South 3172 Note: 1. Services for DVA and TAC clients included

15526 Italian, Maltese

2. Greek, Indian, Italian, Sri Lankan

72 72 s

IFC-1 19895

Pastoral care available

18 17967 67, 110 16467 18752 18755 77 15594 7 18455

Indian

21673 14-15 16400

Visiting pet program

Note 3

TF TF

CALD

3. CALD, Cambodian, Chinese, Vietnamese

114-115 15949

Note 2

9574 1355

Springvale 3171

Calvary Kingston Gardens

18649 28 16404 88-89 16011 28 15525

AgedCareGuide.com.au

VICTORIA 2023/24

s W C DT F b gH

PHONE (03)

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

163

12-14 Como St

9497 2027

P 27

Baptcare Strathalan Community

50 Braidhill Rd

13 22 78

Regis Macleod

118 Somers Ave

1300 998 100

BlueCross Westgarth

121-127 Westgarth St

1300 133 414

Heritage Northcote

14-24 Pearl St

0460 432 049

St Joseph's Home Northcote

112B St Georges Rd

9489 8444

BlueCross Hilltop

7-17 Montague St

1300 133 414

Darebin Lodge SRS

116-118 Tyler St

9471 0190

Uniting AgeWell Preston Community

78 Bruce St

9658 5400

Arcare Reservoir

Cnr Plenty & Gremel Rds

1300 272 273

Aurrum Aged Care Reservoir

1 Aberdeen St

9469 7555

Embracia Reservoir

65A Glasgow Ave

9469 5555

Mayflower Reservoir Aged Care

56 Elliot St

9460 2480

Mercy Place Keon Park (Reservoir)

15 Tunaley Pde

1300 096 428

The Ashley Aged Care

17-21 Ashley St

9469 1600

Twin Parks Aged Care Centre

33-47 Blake St

8470 9888

DAREBIN

1st time user? See page 155

Notes

DPS Advertisement Web Page Reference ID

Note 1

19799

DAREBIN Council Alphington 3078 Arnica Lodge

See SRS table on pages 197-198

Macleod 3085 124 124 s 63 33

TF TF

80 72 s 75 51 51

C D TF TF C TF

89 69 s P 31 104 104

Northcote 3070

Preston 3072

Reservoir 3073

Thornbury 3071 Fronditha Care Thornbury Res AC

335 Station St

9495 2300

Medina Manor Aged Care

200A Smith St

9290 6400

St Paul's Hostel

15-17 Strettle St

9484 9488

Note: 1. Also caters for younger adults with mental health issues and/or disabilities 2. Dementia care available 3. Double suites available 4. Respite accommodation, Dementia care offered

69 69 129 109 s 104 104 s 110 110 96 96 s 63 61 s 135 133 s 120 120 44 44 60 60 s

84 16446 Note 2

114-115 16448

Note 3

22-23, OBC 18634 145 63381

See SRS table on pages 197-198

H Note 4

16375

Note 5

22-23, OBC 16339

Note 6

16161 14-15 38410

TF F g Croatian, Italian D T F g Note 7 C D T F g European, Italian T F g Note 8 D TF H D TF C T F b g H CALD D TF D TF D TF

Greek

IFC-1 16358 15972 16200 16449 79 20280 16318 145 16301 16300 88-89 16295 16363

5. Interconnecting rooms/suites 6. Services for residents with acquired brain injuries, intellectual disabilities or substance issues 7. Greek, Italian, Macedonian, Serbian 8. CALD, Eastern European, Greek, Italian, Macedonian, Slavic

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs FRANKSTON to GLEN EIRA

VICTORIA 2023/24

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

164

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

FRANKSTON Council Carrum Downs 3201 Avondrust Lodge

1105 Frankston-Dandenong Rd 9788 9020

Calvary Bayview

1295 Frankston-Dandenong Rd 1800 527 272

Calvary Sandhurst

20 Herbert Rd

1800 527 272

Carrum Downs Aged Care

80 William Rd

9428 2800

Carrum Downs Nursing Home

1135 Frankston-Dandenong Rd 1300 375 287

120 120 s 90 90

16399 C D T F g H CALD 28 16468 T F g CALD CALD 28 15679 TF g Dementia care available 33D 16470 TF 16189 TF b H

50 46 60

Frankston 3199 Angus Martin House

382-384 Nepean Hwy

Autumn Aged Care Skye Lodge

175 McMahons Rd

Benetas St Paul's Terrace

2B Towerhill Rd

Frankston Nursing Home

8-12 Nolan St

Regis Frankston

93 Ashleigh Ave

P 45 1300 428 886 140 140 1300 236 382 80 80 1300 375 287 51 51 1300 998 100 106 90

23 Forest Dr

8779 1700

180 180 s

C D TF

77 18696

Baptcare Peninsula View Community

24-28 Moorooduc Hwy

13 22 78

85 Overport Rd

9787 2844

Village Baxter Manor

8 Robinsons Rd

5971 1349

TF C D TF D TF

84 16411

Vasey RSL Care Frankston South

106 96 s 120 120 s 64 62

74 Potts Rd

8329 3100

144 144

9034 4824

See SRS table on pages 197-198

15667

D TF F TF b D TF b

38531

Frankston North 3200 Forest Lodge

Frankston South 3199

Langwarrin 3910 Langwarrin Community Aged Care

121 21206 16009 114-115 16496

Note 1

97, 101 16416 16398 62010

D TF

Welcome to a caring community

23/6/22 11:05 am

Bentleigh 3204 34-36 Clairmont Ave

1300 682 833

45 45

Mooraleigh Hostel

748 Centre Rd

8572 4800

Warrawee Community

854A Centre Rd

9570 2211

29 16 90 90 s

T TF

Mayflower Brighton Aged Care

7 Centre Rd

9591 1100

Princeton View Aged Care

29 Heathfield Rd

8591 0200

Sunnyhurst Gardens

29-31 Union St

9596 4040

Vasey RSL Care Brighton East

709-723 Hawthorn Rd

9519 3400

Estia Health Bentleigh

Bentleigh East 3165

Brighton East 3187

Note: 1. Strong focus on supporting war widows and veterans 2. Enrolled Nurses onsite 24/7; Psychogeriatric specific services

150 150 s D TF 128 128 TF See SRS table on pages 197-198 P 22 128 128 s D F

18 16444 16182

Note 2

16176 15532

H g

88-89 18644 Note 3

16129

Note 1

97, 101 19948

3. Asian, Australian, Indian, Italian, Jewish, Sri Lankan; Secure dementia care available; four apartments also on site

Residential Aged Care & Respite Care T: 1300 602 108 (Option 6)

Home Care T: (03) 9810 5570

AgedCareGuide.com.au

VICTORIA 2023/24

GLEN EIRA continued to HOBSONS BAY

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

165

1st time user? See page 155

Notes

DPS Advertisement Web Page Reference ID

Note 1

IFC-1 18635

GLEN EIRA Council continued Carnegie 3163 Arcare Carnegie

47 Rosanna St

Finchley Court

1168 Dandenong Rd

Glenhuntly Terrace SRS

164 Grange Rd

Residential Home Carnegie

1 Wahgoo Rd

118 118 9569 6699 P 20 0438 315 798 P 48 8517 5999 120 120

Caulfield Manor SRS

1019 Glenhuntly Rd

9569 2600

Gary Smorgon House

2-8 Freeman St

8517 5999

HammondCare Caulfield Residential Care 294 Kooyong Rd

1800 776 112

1300 272 273

D TF

See SRS table on pages 197-198

18501

See SRS table on pages 197-198

16147

Jewish

63297

See SRS table on pages 197-198 P 30 120 120 s D

g g

Note 2

16034

Note 3

19343

Note 4

17953

110 110 TF 40 40 C T 38 38 s TF 138 138 s W D TF 41 F

Note 5

IFC-1 20293

Caulfield 3162

T TF b

Caulfield North 3161 Arcare Caulfield

141 Kooyong Rd

1300 272 273

Benetas Lovell House

389 Alma Rd

1300 236 382

BlueCross Sheridan Hall Caulfield

6 Northcote Ave

1300 133 414

Emmy Monash Aged Care

518-526 Dandenong Rd

8508 9300

mecwacare Jubilee House

52 Northcote Ave

8573 4812

349-351A North Rd

1800 718 348

127 125 s

C D TF

Graceland Manor

508 Glenhuntly Rd

9528 2623

Victoria by the Park

27 Victoria St

9524 2111

45 45 s 70 70

509 Kooyong Rd

9596 6922

231 McKinnon Rd

9576 7922

130 130

21 Railway Pde

8564 1060

90 70

Allanvale Private Nursing Home

38 Ascot St South

9119 5900

Benetas St George's

13-19 Howard St

1300 236 382

Estia Health Altona Meadows

297 Queen St

1300 682 833

51 s 154 154 90 76

TF T

Altona Gardens Care Community

28-30 Rymill Ct

1300 842 924

Marina

385 Blackshaws Rd

8374 6000

mecwacare Squires Place

375-379 Mason St

8573 4812

Caulfield South 3162 Bupa Caulfield

Elsternwick 3185

Gardenvale 3185 Caulfield House SRS

P 30

121 16436

22-23, OBC 18766 Note 3

9, 94 38644 Greek, Italian, Jewish

83 16246 16166

TF TF

See SRS table on pages 197-198

16450

18642 Note 6

18291

McKinnon 3204 Claremont Terrace Aged Care

Murrumbeena 3163 Brimlea Aged Care

HOBSONS BAY Council

Swimming Pool

88-89 16294 15663

Altona Meadows 3028

Altona North 3025

Note: 1. Greek, Italian, South African 2. European, Jewish - Visiting allied health practitioners 3. Jewish

C C

Pets may be accepted

121 16550 18 16569

62 TF 190 190 s WC D TF 60 Fb g

4. All cottages in Caulfield Village are dementia specific designed 5. German, Polish, South African 6. Palliative care; Mental Health support.

7 16555

32D, IBC 16564 77 16567 Note 7

9, 94 20889

7. Greek, Italian

Aged Care Guide

VICTORIA 2023/24

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs HOBSONS BAY continued to HUME

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

166

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

HOBSONS BAY Council continued Newport 3015 120 90 40

Calvary Trugo Place

120 Mason St

1800 527 272

Westgate Aged Care Facility

4 William St

9391 9222

2 Wintringham Rd

9034 4824

60 60 s

66 Coleraine St

9309 7562

32 32

15 Mladen Ct

1300 682 833

60 60 s

251 Waterview Blvd

1300 272 273

96 96

Regis Fawkner

101F Major Rd

1300 998 100

St Basil's Homes for the Aged

24-36 Lorne St

Williamstown 3016 Wintringham Hostel Williamstown

HUME Council

28 62702

TF TF

16528 Note 1

16554

Turkish

15601

Broadmeadows 3047 Ottoman Village Aged Care

Coolaroo 3048 Estia Health Coolaroo

Craigieburn 3064 Arcare Waterview

TF b g

18 15684

TF g

Note 2

IFC-1 20251

D TF g C D TF b g

Italian

114-115 16474

9358 4444

76 28 150 150 s

Note 3

16491

14 South Circular Rd

9338 0111

82 17

C D TF

855 Mickelham Rd

9070 8300

90 90 s

2-6 Robinson St

9302 4002

32 32

90 Lightwood Cr

1300 842 924

D TF

32D, IBC 16172

3 Wedgewood Rd

9303 6333

132 63

D TF

19898

Calvary Goonawarra

19-25 Anderson Rd

1800 527 272

28 15978

Riddell Gardens Aged Care

Cnr Spavin Dr & Riddell Rd

9218 5200

TF TF

Baptcare Brookview Community

130 Dimboola Rd

13 22 78

mecwacare Vincent House

125-135 Kenny St

8573 4812

90 90 s 30 30

D TF

Fawkner 3060

Gladstone Park 3043 Hope Aged Care Gladstone Park

Greenvale 3059 Corpus Christi Community

Jacana 3047 McLellan House Residential Care

Meadow Heights 3048 Meadow Heights Care Community

Roxburgh Park 3064 Moran Roxburgh Park

Sunbury 3429

Westmeadows 3049

Note: 1. Pets considered, conditions apply 2. Egyptian, Greek, Italian, Maltese 3. Arabic, Croatian, Greek, Italian, Macedonian, Serbian, Sri Lankan

TF T

16490

Note 4

16505

Note 5

18645

88-89 16083 84 20847 9, 94 16518

4. Men only - Specialist facility for marginalised men with addiction or complex health needs/history of homelessness 5. Psychogeriatric specific services

1300 437 527 | opalhealthcare.com.au

AgedCareGuide.com.au

VICTORIA 2023/24

s W C DT F b gH

PHONE (03)

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

167

38-40 Station St

9580 9824

P 30

Bupa Bonbeach

53-59 Broadway

1800 718 348

Calvary Bonbeach

440 Station St

1800 527 272

BlueCross Chelsea Manor

7-11 Beardsworth Ave

1300 133 414

BlueCross Gardenia

87 Argyle Ave

1300 133 414

Lifeview Argyle Court

81-83 Argyle Ave

1800 543 384

KINGSTON

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

KINGSTON Council Aspendale 3195 Sandy Lodge SRS

18765

See SRS table on pages 197-198

Bonbeach 3196 96 74 s

C D TF TF

70 70 s 73 49 s 45 45

C D TF C TF C TF

Chelsea 3196

Cheltenham 3192

83 16464

CALD

28 16465 22-23, OBC 16230 22-23, OBC 16453

Allambee Nursing Home

400 Warrigal Rd

Arcare Cheltenham

161A Centre Dandenong Rd 1300 272 273

BlueCross Autumdale

13 Eagland Rd

Cheltenham Manor

10-12 Bendigo St

Eastwood Hostel

400 Warrigal Rd

St James Terrace SRS

296 Warrigal Rd

35 9 TF 90 90 TF g 1300 133 414 45 45 s TF 9584 1111 153 153 W TF 9265 1002 60 58 s T 9583 9999 P 54 See SRS table on pages 197-198

21-27 Inverness St

1300 236 382

90 50 s

C D TF

Fronditha Care Clayton Residential Aged Care 94 Springs Rd

9239 2100

150 150

C D TF

617 Lower Dandenong Rd

9551 5676

46 46

10-12 Northcliffe Rd

1300 096 428

34 34

12 Maxflo Ct

1300 096 971

60 9 s

Note 1

9265 1155

107, 147 16431 18648

German, Greek

IFC-1 16430 22-23, OBC 15567 102 15569 16456

Note 2

15599

Clarinda 3169 Benetas Clarinda on the Park

Clayton South 3169 Dingley Village 3172 Greenwood Manor

Edithvale 3196 Mercy Place Northcliffe

Highett 3190 Menarock LIFE Highett Note: 1. Dutch, European, Greek, LGBTIQ

Gre e nwo o d MANOR

2. Registered NDIS service provider

121 62235

Greek

15524

102 16132

79 15533

64D 16472

Greenwood Manor offers a home-like environment with landscaped and courtyard gardens. Tasteful refurbished interior décor adds to the warm comfortable ambience of the living environment.

(03) 9551 5676

greenwoodmanor.com.au

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs KINGSTON continued to KNOX

VICTORIA 2023/24

PHONE (03)

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168

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

KINGSTON Council continued Mentone 3194 Avonlea Aged Care

3-7 Patty St

Grand Villa Mentone

66-70 Nepean Hwy

Mercy Place Corben

9-15 Brindisi St

70 70 9585 0733 P 42 1300 096 428 46 46

Bayside Aged Care

5 McDonald St

8543 3100

BlueCross Elly Kay

45-51 Elliot St

1300 133 414

Mercy Place Nixon

27 Chute St

1300 096 428

Whitewater

84 White St

9957 2000

1055 Centre Rd

1300 133 414

50 50 s

43-45 Herbert St

9428 2800

52 31 s

Clarendon Grange

40 Stud Rd

9720 2245

Polish Retirement Home

3 Percival St

9720 3575

47 47 30 29 s 118 86

151 100 s 60 25

D TF C TF

Note 5

33D 16601 15714

C D TF

g Note 6 g H Italian

9545 4800

See SRS table on pages 197-198

Note 1

15741

D TF

Pet friendly

79 15570

Mordialloc 3195 40 90 90 s 36 36 147

Oakleigh South 3167 BlueCross Oakleigh

Parkdale 3195 Parkdale Aged Care

KNOX Council

88-89 15683

88-89 15568

TF C D TF b C D TF D TF

22-23, OBC 16463 Pet friendly

79 15522 77 63927 22-23, OBC 21080

Note 2 33D 16460

Bayswater 3153

Tabulam & Templer Homes for the Aged 31-41 Elizabeth St

8720 1333

Boronia 3155

TF TF C D TF

93 15553

g Note 3 g H Note 4

16577 108 16361

Autumn Aged Care - Clovelly Cottage

16 Stewart St

1300 428 886

Boronia Residential Aged Care

7 Coogee St

9428 2800

Ferntree Gardens SRS

30 Forest Rd

9752 2170

Glengollan Village

97 Underwood Rd

9758 1093

P 32 90 68 s

428 Scoresby Rd

1300 682 833

52 48

Note 7

18 15564

1273 Wellington Rd

9752 9455

50 50 s

Note 8

15561

18 Le John St

8799 2000

119 119

D TF

Martin Luther Homes Aged Care Facility 67 Mount View Rd

9760 2100

Martin Luther Homes Care Apartments© 67 Mount View Rd

9760 2100

83 83 14 14

D TF TF

Ferntree Gully 3156

Knoxfield 3180 Estia Health Knoxfield

Lysterfield 3156 Isomer Aged Care

Rowville 3178 Homestyle Rowville Manor

The Basin 3154

Note: 1. Multicultural facility; four emergency respite beds available; five beds for dementia care; house Doctor on call 2. CALD - Dementia care available 3. Polish, Russian, Ukrainian 4. Austrian, Croatian, German, Hungarian, Latvian, Polish, Russian, Swiss, Ukrainian 5. CALD - Dementia care available

16604

16229

93 61582

g H Note 9 g Note 10

16619 21894

6. Italian, Maltese - Visiting allied health practitioners; mental health supported services available 7. CALD, European, Filipino, Italian, Polish 8. Arabic, Bengali, Fijian, Greek, Hindi, Italian, Muslim, Polish, Turkish 9. CALD, Eastern European, European, German 10. Austrian, Eastern European, European, German, Swiss

Welcome to a caring community

Facility Locations: Hughesdale | Narre Warren | Narre Warren South | Carrum Downs Coburg North | Parkdale | Traralgon | Boronia | Ashwood Enquiries Welcome (03) 9428 2800 or visit www.maacg.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background MAACG strip 2022-V1.indd 1 23/6/22 11:05 am SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

VICTORIA 2023/24

KNOX continued to MANNINGHAM

PHONE (03)

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

169

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

KNOX Council continued Upper Ferntree Gully 3156 Edward Street Nursing Home

2-6 Edward St

9753 5064

Menarock LIFE Upper Ferntree Gully VMCH Willowbrooke Aged Care Residence

14-18 Tarana Ave

1300 096 971

9A Willow Rd

1300 698 624

Arpad Aged Care

9 Garrisson Gr

9801 0855

Wantirna Views Care Community

100 Harold St

1300 842 924

Wantirna 3152

30 30 45 3 s 49 48 s 60 60 122

C C C

Wantirna South 3152 Adare Care

1405 High Street Rd

Arcare Knox

478 Burwood Hwy

Arcare Knox - The Lodge

478 Burwood Hwy

Latvian Aged Care Facility

60 Fraser Cr

Royal Freemasons Centennial Lodge

13 Lewis Rd

VMCH Wantirna Aged Care Residence

355 Stud Rd

P 45 119 110 1300 272 273 28 28 9800 2977 54 54 s 1300 176 925 75 60 1300 698 624 96 96

371 Manningham Rd

1300 902 023

MannaCare Doncaster Melaleuca Lodge 383 Manningham Rd

1300 902 023

TF TF

g H Hungarian

9801 7110

1300 272 273

MANNINGHAM Council

CALD - Visiting pet program

TF TF TF

D TF TF C D TF D TF C D TF

16591

64D 16608 87 16576

g g

15552 32D, IBC 16585

Note 1

20581

Note 2

IFC-1 16593 IFC-1 21239

g H European, Latvian

15565 16602 87 15969

Doncaster 3108 MannaCare Cassia House

Doncaster East 3109 13 22 78

90 90 s 60 60 s

107 Andersons Creek Rd

Calvary Millward

31 Blackburn Rd

1800 527 272

Doncaster Manor Supported Care Home 52-54 George St

9841 7250

P 23 P 38 85 120 104 126 126

15558

150 150

Baptcare The Orchards Community

16589

C D TF g H Chinese, Greek, Italian H

28 15669

See SRS table on pages 197-198

Note 3

20022

See SRS table on pages 197-198

Note 4

18627

TF TF

84 21820

Donvale 3111 Alexandra Gardens SRS

42 Old Warrandyte Rd

9842 9971

Greenview Aged Care

33-37 Mitcham Rd

8841 0800

On Luck Chinese Nursing Home

177-179 Tindals Rd

9844 6000

The Heights

39-41 Mitcham Rd

8841 8100

163-165 Central Rd

9259 2000

182 182 s

D TF

Della dale Aged Care

17 Derwent St

1800 001 717

Warrandyte Gardens Care Community

205 Warrandyte Rd

1300 842 924

30 8 s 107 51

C D TF WC TF

Nunawading 3131 AdventCare Whitehorse

Ringwood North 3134

Note: 1. Chinese - Palliative care available 2. Dutch, German, Irish, Italian 3. 24 hour assisted care; weekly fee; no accommodation payment or in-going fees

TF D TF WC D TF

88-89 15941

Note 5

77 20254

g H CALD g

15967

CALD, NESB

122 15555 16590 32D, IBC 16595

4. Four double rooms; Registered Nurse Div 1 available and on call after hours 5. Asian, Chinese, Indo-Chinese, Indonesian, Malaysian, Singaporean, Vietnamese

Aged Care Guide

VICTORIA 2023/24

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MANNINGHAM continued to MAROONDAH

PHONE (03)

s W C DT F b gH

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170

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

MANNINGHAM Council continued Templestowe 3106 Arcare Templestowe

75 King St

1300 272 273

BlueCross Silverwood

105 Porter St

1300 133 414

Bupa Templestowe

222 Serpells Rd

1800 718 348

Charlesbrook Aged Care

1 Innisfallen Ave

9814 8200

Menarock LIFE Templestowe

81-85 Porter St

1300 096 971

Newmans on the Park

33 Newmans Rd

9814 8100

Templestowe Grove Care Community

1 Chivers Rd

1300 842 924

Templestowe Lower 3107

117 117 61 61 s 142 71 71 s 64 64 s 109 89 s 83 83 s

F C TF C TF D TF C TF TF TF

78 78 s

TF TF

BlueCross Ashby Fronditha Care Lower Templestowe Residential Aged Care Greenslopes SRS

23-31 Ashford St

1300 133 414

11 Omar St

8850 5111

236 Greenslopes Dr

Menarock LIFE Lower Templestowe

7 Elberta Ave

Mercy Place Templestowe

16 Herlihys Rd

Templestowe Manor Aged Care

410-418 Thompsons Rd

P 40 1300 096 971 50 1300 096 428 52 9850 8877 60

60 60

9852 1800

36 49 52 s 60

MARIBYRNONG Council

IFC-1 22018

22-23, OBC 16221 Note 1

16119 64D 16587 18661 32D, IBC 16079 22-23, OBC 16219 Greek

TF TF TF

17964 18305

See SRS table on pages 197-198

C C C

83 20561

64D 16164

CALD

79 16583 88-89 21042

Footscray 3011

1300 176 925

127 127 s 88 75 s 120 120 s 60 6

C T F b g H Chinese, Vietnamese 84 16529 18702 C D T F g CALD, NESB Note 2 70 16475 TF C D T F g CALD, Chinese, Vietnamese 16561

9680 0400

31 Hampstead Rd

1300 272 273

90 88 s

52 Somerville Rd

9687 8233

Ferndale Gardens

229-239 Bayswater Rd

9729 4699

Heritage Gardens

325-329 Canterbury Rd

0408 062 460

BlueCross Tarralla

9 Jackson St

Bupa Croydon

120-124 Maroondah Hwy

Croydon Grove Care Community

40 Chevalier Dr

75 72 s 1800 718 348 84 37 s 1300 842 924 60 9845 8500 105 105 s 9722 8844 P 45

Baptcare Westhaven Community

50 Pickett St

13 22 78

Doutta Galla Footscray

48 Geelong Rd

9687 6744

James Barker House Aged Care Centre

64 Buckley St

1300 111 227

Royal Freemasons Footscray Aged Care 25 Mephan St

Kingsville 3012 Uniting AgeWell Kingsville Community 319 Geelong Rd

Maidstone 3012 Arcare Maidstone

Yarraville 3013 Doutta Galla Yarraville Village

14-15 19901

D TF

Note 3

47 46

CALD, NESB

114 114 121 121

D TF D TF

MAROONDAH Council

IFC-1 18636 15608

Bayswater North 3153

Croydon 3136

Donwood Community Aged Care Services 11 Diana St Dorset Lodge SRS

362 Dorset Rd

1300 133 414

Note: 1. Chinese, Greek, Italian, South African 2. Care for socially/financially disadvantaged residents or homeless/at risk of homelessness

TF D TF T D TF

See SRS table on pages 197-198

93 16581 145 15698 22-23, OBC 16073 83 16592 32D, IBC 63121

15557 Note 4

16165

3. Croatian, German, Greek, Italian, Maltese, Spanish 4. Secure garden; transition care beds available

AgedCareGuide.com.au

VICTORIA 2023/24

MAROONDAH continued to MELBOURNE

PHONE (03)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

171

1st time user? See page 155

Notes

DPS Advertisement Web Page Reference ID

Note 1

18279

MAROONDAH Council continued Croydon North 3136 See SRS table on pages 197-198 P 40 104 104 s F

Allbright Manor

31-35 Exeter Rd

9726 0588

Park Lane Croydon

295-299 Maroondah Hwy

9726 1100

27-29 The Greenway

1300 096 971

47 47 s

48 Liverpool Rd

9723 9444

P 45 78 78 s 45 45 s 55 55 s 120

Heathmont 3135 Menarock LIFE Heathmont

Kilsyth 3137 Gracevale Grange SRS

Kirkbrae Presbyterian Homes Aged Care 794 Mount Dandenong Rd

9724 5200

Margriet Manor

722 Mount Dandenong Rd

9728 7400

Overbeek Lodge

736 Mount Dandenong Rd

9728 7450

Walmsley Aged Care

500 Greeves Dr

9726 1200

Ringwood 3134 Blue Willows Residential Aged Care

74 Warrandyte Rd

Estia Health Ringwood

211-217 Wantirna Rd

Olivet Care Ringwood

7-9 Rupert St

Regis Ringwood

294 Maroondah Hwy

Ringwood East 3135

63, 64 18822 64D 17970

C D TF Note 2

16008

H g H Note 3 g H CALD H Note 4

181 15563

See SRS table on pages 197-198

TF C D TF C D TF TF

See SRS table on pages 197-198 P 58 169 169 s C D TF 9131 5500 135 135 s D TF 1300 998 100 66 31 F 9870 6655

P 36 P 40 69 69

9870 0982

Jasmine Lodge

56 Mount Dandenong Rd

9879 3702

RALAC Lionsbrae

29 Everard Rd

9870 7523

Della dale Aged Care

17 Derwent St

1800 001 717

Warrandyte Gardens Care Community

205 Warrandyte Rd

1300 842 924

770 Canterbury Rd

9873 5300

99 79 s

497 Rathdowne St

9240 7000

161 161

D TF

22 Verona Lane

1300 096 428

110 98

WC D TF

See SRS table on pages 197-198 See SRS table on pages 197-198

Ringwood North 3134 30 8 s 107 51

Vermont 3133

MELBOURNE Council

73, 80, 105 16174

18 16090 Note 5

114-115 16573

Note 6

15707 20739

C D TF C D TF WC TF

19013

16627

35 Mount Dandenong Rd

16255

16002

1300 682 833

Acacia Gardens

Vermont Aged Care

Note 7

15566

CALD, NESB

16590 32D, IBC 16595 16360

Carlton 3053 Rathdowne Place Aged Care

East Melbourne 3002 Mercy Place East Melbourne

Note: 1. Asian, Chinese - Chinese on staff, Asian influence of food. 2. Secure dementia care available 3. CALD; Eden in Oz registered home 4. 24-hour Memory support household

73, 80, 105 20591 79 19020

5. Dementia care available 6. Armenian, Asian, Dutch, European, French, German, Greek, Italian, Jewish, Northern European, Singaporean, Western European 7. Includes services to homeless people and/or at risk of homelessness

1300 437 527 | opalhealthcare.com.au

Aged Care Guide

VICTORIA 2023/24

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MELBOURNE continued to MONASH

PHONE (03)

s W C DT F b gH

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172

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

MELBOURNE Council continued Flemington 3031 1 Little Princes St

9034 4824

21 21

44 Market St

9376 2111

58 46 s

C D TF

45 Moubray St

1300 176 925

207 207 s

Elderly Chinese Home

125-129 Manningham St

9328 4558

Mercy Place Parkville

1 Willam St

1300 096 428

47 47 140 114

TF C D TF

2 Nicol Ave

1300 272 273

88 88

116 Centenary Ave

8746 3000

60 60 s

Estia Health Melton South

34-42 Brooklyn Rd

1300 682 833

Sutton Park Aged Care

126-134 Exford Rd

8099 7700

103 103 113 106 s

C D TF TF

Grand Cedar

61-63 High Street Rd

Grand Cedar Aged Care

61-63 High Street Rd

VMCH Ashwood

58 Queens Pde

75 75 9428 2800 P 75 75 s 1300 698 624 90

Highwood Court Aged Care

359 Warrigal Rd

8831 0500

Royal Freemasons Elizabeth Gardens

2-8 Elizabeth St

1300 176 925

Bupa Clayton

12 Burton Ave

1800 718 348

The Alexander Aged Care Centre

1720 Dandenong Rd

9548 7366

McLean Lodge

Kensington 3031 Doutta Galla Lynch's Bridge

Melbourne 3004 Royal Freemasons Coppin Centre

Parkville 3052

MELTON Council

16513

D TF b

CALD, NESB

16512

Note 1

15708

Chinese

16507

H Pastoral care available

79 18977

Burnside 3023 Arcare Burnside

Melton 3337 Willowbrae Melton

Melton South 3338

MONASH Council

IFC-1 16094

Note 2

63, 64 16558

18 16134

Note 3

16210

Ashwood 3147 9811 5600

C C

TF TF

33D 20882 33D 63986

87 63581

Burwood 3125 75 68 38

Clayton 3168

VMCH Corpus Christi Aged Care Residence 80 Clayton Rd

1300 698 624

155 155 s 90 90 120 120

C D TF C D TF W TF

60 60 102 102 52 52 49 2 s 170

F TF TF C D TF W D TF

Glen Waverley 3150 Calvary The Highbury

684 Highbury Rd

1800 527 272

Campbell Place Aged Care

131-141 Coleman Pde

1300 290 597

Estia Health Glen Waverley

2B Grace St

1300 682 833

Menarock LIFE Glen Waverley

982 High Street Rd

1300 096 971

Waverley Valley Care Community

29-33 Chesterville Rd

1300 842 924

Note: 1. Includes 30 transition care beds for clients discharged from hospital 2. Croatian, Italian, Maltese, Polish 3. Interconnecting rooms available

88-89 16117

TF TF

15559

Dementia care available

83 19236

Note 4

71 16582 87 17913

28 38308

H H

73, 80, 105 16612 18 20234 64D 16570 32D, IBC 15709

4. Asian, Chinese, Eastern European, European, Greek, Hindi, Indian, Indo-Chinese, Irish, Italian, LGBTIQ, Northern European, Turkish, Western European

AgedCareGuide.com.au

VICTORIA 2023/24

MONASH continued

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

173

PHONE (03)

1st time user? See page 155

Notes

DPS Advertisement Web Page Reference ID

Note 1

33D 16628

MONASH Council continued Hughesdale 3166 4-8 Earlstown Rd

9428 2800

46 46

BlueCross Scotchmans Creek

450 Waverley Rd

1300 133 414

Calvary The Regent

35-39 Regent St

1800 527 272

133 133 s

Oakern Lodge SRS

14 Bales St

9807 2443

BlueCross Hansworth

181 Hansworth St

1300 133 414

Royal Freemasons Monash Gardens

355 Wellington Rd

1300 176 925

Oaklea Hall

Mount Waverley 3149

P 12

22-23, OBC 19166

D TF TF

28 39073 18285

See SRS table on pages 197-198

Mulgrave 3170

VMCH John R Hannah Aged Care Residence 68 Wattle Gr

1300 698 624

Oakleigh 3166 Oak Towers Aged Care Service

D TF TF TF

Note 2

22-23, OBC 16074

g H Note 3 H

16618 87 15562

68 16629

139 Atherton Rd

8574 4000

134 134 s

C D TF

23A Elizabeth St

1300 682 833

110

C D TF

1055 Centre Rd

1300 133 414

50 50 s

123-127 Whalley Dr

9795 9154

161 161

171-175 Jells Rd

1800 543 384

2 Collegium Ave

8513 1900

946-952 Ferntree Gully Rd

9590 0510

242 Jells Rd

8545 1400

Oakleigh East 3166 Estia Health Oakleigh East

90 90 s 97 97 74 74 s

Oakleigh South 3167 BlueCross Oakleigh

Wheelers Hill 3150 Cumberland View Aged Care Living Whalley Drive Lifeview The Willows Nellie Melba Retirement Village Aged Care - Ryman Healthcare Waverley Hill SRS Weary Dunlop Retirement Village Aged Care - Ryman Healthcare Note: 1. CALD - Dementia care available 2. Dementia care also available

3. CALD - Multicultural community 4. Greek, Italian - Secure facility

Note 4

22-23, OBC 21080

WC D TF 60 60 C T F g Note 5 138 138 s D TF b H

P 45

See SRS table on pages 197-198

82 82 s

C D TF b

18 16571

5. Chinese, Greek, Indian, LGBTIQ, Sri Lankan, Western European

CALD

173 16118 107, 147 16024 22321 19009 21121

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MOONEE VALLEY to MORELAND

VICTORIA 2023/24

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

174

1st time user? See page 155

Notes

DPS Advertisement Web Page Reference ID

Chinese

16519

MOONEE VALLEY Council Ascot Vale 3032 77 Hurtle St

9370 8288

31 31

BlueCross Riverlea

57 Intervale Dr

1300 133 414

Doutta Galla Avondale Heights

120 North Rd

9325 0000

Embracia Moonee Valley

76-86 North Rd

8579 4800

Ron Conn Nursing Home

33 Westminster Dr

9034 4824

75 75 s 108 94 s 161 161 s 60 60 s

C TF C D TF C D TF C

Arcadia Aged Care

120 McCracken St

8378 3300

Arcare Essendon

33 Raleigh St

1300 272 273

Trevi Court Aged Care

95 Bulla Rd

9374 3500

103 103 s 120 120 s 54

D TF F TF

46-48 Royal Ave

9379 3322

McLean Lodge

1 Little Princes St

9034 4824

Royal Freemasons Gregory Lodge

2/58 Newmarket St

1300 176 925

Cyril Jewell House

68 Hassett Cr

9331 6581

Holloway Aged Care Services

1 Rotary Dr

9331 2733

Keilor East Manor Care Community

188A Sterling Dr

1300 842 924

Victorian Elderly Chinese Hostel

Avondale Heights 3034

Essendon 3040

Essendon North 3041 Royal Avenue Retirement Lodge

P 31

22-23, OBC 16243

g g

CALD, NESB

16086

European, Italian

20253 16085 68 17902

IFC-1 22019 88-89 16177 Note 1

See SRS table on pages 197-198

18764

Flemington 3031 21 21 73 61

45 70 58 65

TF TF C TF D TF

Keilor East 3033

Mekong Keilor East Vietnamese Aged Care 8 Trott Pl

9331 5366

13 48 52 s 2 s

D TF

Chinese, Greek, Italian

16497

Note 2

16478 16509 32D, IBC 16479

Vietnamese

16514

See SRS table on pages 197-198 P 40 138 51 s WC TF 45 45 F g H CALD, NESB

18565

15595

30 P 27 110 105

16508

Moonee Ponds 3039 Corandirk House SRS

74A Maribyrnong Rd

9326 2000

CraigCare Moonee Ponds

88 Holmes Rd

0416 304 711

Doutta Galla Queens Park

2-8 Hutcheson St

9372 8888

Boyne Russell House

184 Victoria St

9381 1900

Brunswick Lodge SRS

17 Loyola Ave

9388 0144

Hope Aged Care Brunswick

34 Lux Way

9380 8028

5 Parkview Ave

9383 4244

25 23 s

Aurrum Aged Care Brunswick

17 Egginton St

8378 5400

Benetas Gladswood Lodge

15 Waxman Pde

1300 236 382

60 24 51 s

Bupa Coburg

24 Sutherland St

1800 718 348

Wintringham Gilgunya

23 Harding St

9034 4824

MORELAND Council

16513

16003

Brunswick 3056

Brunswick East 3057 Aboriginal Community Elders Services Brunswick West 3055

Coburg 3058

Note: 1. NDIS participants welcome; No drugs or alcohol allowed on premises 2. Services for residents with mental health issues & degenerative neurological diseases

75 66 s 51 51

18757

See SRS table on pages 197-198

D TF

Arabic, Chinese, Greek, Italian 16485

TF b g

ATSI

16498

CALD

16476

TF T DT

121 16521 83 16128

16116

AgedCareGuide.com.au

VICTORIA 2023/24

MORELAND cont'd to MORNINGTON PENINSULA PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

175

1st time user? See page 155

Notes

DPS Advertisement Web Page Reference ID

g g

Note 1

109 16484

Note 2

33D 17966

D TF g C D TF b g

Italian

114-115 16474

Note 3

16491

MORELAND Council continued Coburg North 3058 120 90 60 42

Bethel Aged Care - Anzac Lodge

2-12 Anzac Ave

9353 5000

Northern Gardens

867 Sydney Rd

9428 2800

Regis Fawkner

101F Major Rd

1300 998 100

St Basil's Homes for the Aged

24-36 Lorne St

9358 4444

76 28 150 150 s

217-241 Queens Pde

8638 9100

123 123

Benetas Colton Close

19 York St

BlueCross Glengowrie

54 Box Forest Rd

BlueCross Monterey

858 Pascoe Vale Rd

CraigCare Plumpton Villa Glenroy

7 Lewis St

Glenville Lodge SRS

36 Lytton St

Villa Del Sole Aged Care Residence

73 William St

117 117 1300 133 414 90 90 s 1300 133 414 114 103 s 0416 304 711 126 126 9300 2570 P 36 9953 6666 52 52 s

D TF TF

Fawkner 3060

Fitzroy North 3068 Clifton Views

Glenroy 3046

Pascoe Vale 3044

1300 236 382

CraigCare Pascoe Vale

1A Virginia St

0416 304 711

Mayflower Edith Bendall

11 Park St

9379 0079

317A O'Hea St

8102 2400

Dorothy Impey Home

121 16477

DT C D TF TF C TF b g C

140 140 60 15

C D TF D TF

92 92 s

Pascoe Vale South 3044

77 21156

D TF

22-23, OBC 16126 22-23, OBC 16220

Note 4

16137

Note 5

16043

Italian

16524

Keypad secure facility

19051 16506 90 15666

Welcome to a caring community

23/6/22 11:05 am

Balnarring 3926 75 75

8-16 Capel Ave

1800 527 272

Carinya Residential Aged Care

34A Balaka St

Regis Rosebud Village Glen AC Res Capel Sound

1 Wyuna St 34A Balaka St

P 26 26 1300 998 100 126 112 5986 4422 196 196

TF D TF D TF D TF

86 Victoria St

5979 0333

90 90

D TF

Arcare Balnarring

51 Balnarring Rd

1300 272 273

Calvary Capel Sands

Capel Sound 3940 5950 4795

Hastings 3915 The Bays Aged Care

Note: 1. CALD, Chinese, European, Filipino, Hindi, Indian, Italian, Nepalese, Sri Lankan, Tamil 2. CALD, Italian - Dementia care available 3. Arabic, Croatian, Greek, Italian, Macedonian, Serbian, Sri Lankan

IFC-1 62816

CALD

28 16613

Note 6

16420 114-115 16426

16419 16501

4. Greek, Italian, Polish - Keypad secure facility 5. Services for residents who are disabled, brain injured & those with psychiatric issues 6. Psychogeriatric specific services

Aged Care Guide

VICTORIA 2023/24

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MORNINGTON PENINSULA cont'd to NILLUMBIK PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

176

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

MORNINGTON PENINSULA Council continued Mornington 3931 Autumn Aged Care - Bentons Lodge

197 Bentons Rd

5975 4911

Benetas Corowa Court

752 Esp

1300 236 382

mecwacare Park Hill

160 Mornington-Tyabb Rd

8573 4812

Peninsula Grange Aged Care

2 Booker Ave

1300 291 013

Racecourse Grange Aged Care 428 Racecourse Rd Uniting AgeWell Andrew Kerr Care Com'ty 67-69 Tanti Ave

1300 282 604

Village Glen Aged Care Res Mornington 827-829 Nepean Hwy

5958 6800

5975 6334

170 122 120 120 69 69 102 102 127 127 117 117 s 92 90

Mount Eliza 3930 Calvary George Vowell

Cnr Cobb Rd & Nepean Hwy 1800 527 272

Eliza Park SRS

157 Mount Eliza Way

9787 3515

P 43

20250

D TF CDT C D TF C TF b C TF b F D TF

121 16406 9, 94 16614

H H

73, 80, 105 19906 73, 80, 105 21180 14-15 16424 38590

CALD

D TF WC D TF

CALD - Keypad secure facility

28 16415 18787

Mount Martha 3934 118 51 140 140

CraigCare Mornington

688 Nepean Hwy

0416 304 711

Mornington Bay Care Community

185 Racecourse Rd

1300 842 924

Mercy Place Rosebud

12-14 Cairns Ave

1300 096 428

Rosebrook Aged Care

441 Waterfall Gully Rd

5982 6200

36-40 Weir St

1800 527 272

111 Country Club Dr

8573 4812

Royal Freemasons Mount Martha Valley 130 Country Club Dr

1300 176 925

43 125 125 s

3905 Frankston-Flinders Rd

8573 4812

22 Graf Rd

1300 842 924

130 130

D TF

30 The Crescent

1300 842 924

100 100

C D TF

Diamond Creek Care Community

203 Broad Gully Rd

1300 842 924

Kilara House

124 Main Hurstbridge Rd

8418 2664

130 85 s P 25

Angels Care Australia

11 Drysdale Ave

St Vincent's Care Eltham

43 Diamond St

1800 264 357 P 10 1800 778 767 126 118

Bupa Greensborough

264 Diamond Creek Rd

1800 718 348

Deloraine Aged Care

14-18 Adeline St

9433 3444

Grace Villa, Greensborough

Unit 4, 25-33 Grimshaw St

9432 2855

Trinity Manor Greensborough

226-230 Elder St

9091 5200

Rosebud 3939

Rye 3941 Calvary Rye Sands

30 30 91 91 s

Safety Beach 3936 mecwacare Calwell Manor

Shoreham 3916 mecwacare Annie's Court

Somerville 3912 Somerville Gardens Care Community

Tyabb 3913 Western Port Bay Care Community

NILLUMBIK Council

16410

32D, IBC 16233

TF D TF

79 16412

28 21921

TF D TF b

9, 94 61615

9, 94 61618

18315

16387

Note 1

32D, IBC 16223 32D, IBC 38595

Diamond Creek 3089 32D, IBC 20901

D TF

Note 2

See SRS table on pages 197-198

NDIS Support

15751

See SRS table on pages 197-198

SL on site

55116

Eltham 3095

11 16337

TF TF D TF C D TF

83 16278

Greensborough 3088

Note: 1. Dementia care in Memory Support Wing

90 64 38 s 91 63 s 112 112 s

2. Couples rooms with interconnecting doors

65 16328

NESB

16212 22210

AgedCareGuide.com.au

VICTORIA 2023/24

NILLUMBIK continued to STONNINGTON

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

177

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

NILLUMBIK Council continued Plenty 3090 321-327 Diamond Creek Rd

9431 9500

120 120

45 Silvan Rd

1300 682 833

91 53 s

18-30 Richardson St

9690 3166

45 Moubray St

1300 176 925

207 207 s

79 Swallow St

9034 4824

35 35

Emerald Hill Residence

203 Napier St

9633 9200

Napier Street Aged Care Services

179 Napier St

9696 9229

The Alba Care Suites

114 Albert Rd

0458 032 728

146 146 s 62 62 s 95 95

Bupa Windsor

102-104 Union St

1800 718 348

Residential Home Windsor

K11 Union St

8517 5999

41 156 156

607-613 Dandenong Rd

1300 998 100

77 65

9-15 Kent St

8573 4812

1245 Malvern Rd

8573 4812

Arcare Malvern East

1997 Malvern Rd

Arcare Nirvana Avenue

78 Nirvana Ave

Arcare Parkview Malvern East

1287 Dandenong Rd

Balmoral House SRS

71-75 Waverley Rd

BlueCross Cresthaven

1A The Avenue

Regis East Malvern

400 Waverley Rd

93 93 1300 272 273 30 1300 272 273 64 64 s 9572 3012 P 21 1300 133 414 103 103 s 1300 998 100 153 137 s

Aurrum Aged Care Plenty Estia Health Wattle Glen

PORT PHILLIP Council

20249

Wattle Glen 3096

Veteran specific

D TF

18 16327

Albert Park 3206 South Port Residential Home

Melbourne 3004 Royal Freemasons Coppin Centre

Port Melbourne 3207 Port Melbourne Hostel

South Melbourne 3205

D TF b

Greek

15589

Note 1

15708 16245

20860

D TF F

16175 73, 80, 105 63998

Windsor 3181

TF TF

STONNINGTON Council

83 16201

Jewish

15726

Armadale 3143 Regis Armadale

D TF

114-115 19696

138

C D TF

9, 94 15583

101

9, 94 19385

Glen Iris 3146 mecwacare Noel Miller Centre

Malvern 3144 mecwacare Malvern Centre

Malvern East 3145

Prahran 3181

1300 272 273

mecwacare Trescowthick Centre

70 Charles St

8573 4812

VMCH O’Neill House

101 Lewisham Road North 1300 698 624

60 60 22 22

Toorak 3142 33 Lansell Rd

1300 133 414

47 47 s

Bupa Windsor

102-104 Union St

1800 718 348

Residential Home Windsor

K11 Union St

8517 5999

41 156 156

BlueCross Darnlee

Windsor 3181

Note: 1. Includes 30 transition care beds for clients discharged from hospital

2. Greek, Irish, Polish, South African

F F TF

g g g

Note 2

IFC-1 20296

Italian, South African

IFC-1 15587

European

IFC-1 21325 15936

See SRS table on pages 197-198

TF D TF

22-23, OBC 38516

TF TF

9, 94 16433

22-23, OBC 15613

TF TF

83 16201

114-115 15585

87 62789

Jewish

15726

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs WHITEHORSE

VICTORIA 2023/24

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

178

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

WHITEHORSE Council Blackburn 3130 Covenant House SRS

181 Canterbury Rd

Regis Blackburn

40 Central Rd

P 24 1300 998 100 190 157

Regis Alawarra Lodge

220 Middleborough Rd

1300 998 100

Regis Inala Lodge

220 Middleborough Rd

1300 998 100

BlueCross Box Hill

48 Dorking Rd

1300 133 414

Uniting AgeWell Box Hill Community

75 Thames St

9843 2200

Highwood Court Aged Care

359 Warrigal Rd

8831 0500

Royal Freemasons Elizabeth Gardens

2-8 Elizabeth St

1300 176 925

Burwood Lodge SRS

336 Blackburn Rd

9886 8777

John Flynn - Ryman Healthcare

4 Foundation Blvd

8849 8799

P 23 114

Cnr Mahoneys Rd & Northside Residential Aged Care Facility Burwood Hwy

8804 2732

Uniting AgeWell Strathdon Community 17 Jolimont Rd

9845 3111

167

401 Elgar Rd

9890 6074

P 23

See SRS table on pages 197-198

NDIS clients welcome

15968

13-25 Strabane Ave

8573 4812

TF b

Under construction

9, 94 16580

163-165 Central Rd

9259 2000

182 182 s

D TF

Arcare Surrey Hills

18 Florence Rd

1300 272 273

BlueCross Broughtonlea

9-17 Broughton Rd

1300 133 414

51 51 97 97 s

F TF

22-23, OBC 15987

770 Canterbury Rd

9873 5300

99 79 s

16360

9878 1628

114-115 16598

Note 1

D TF

Blackburn South 3130 99 99 84 50

DT D TF

g Chinese, Malaysian 114-115 19113 g H Chinese, Malaysian 114-115 16599

216 216 s 120 120

D TF D TF

Box Hill 3128

Burwood 3125 75 68 38

CALD

22-23, OBC 22295 14-15 15550 88-89 16117

TF TF

Burwood East 3151

See SRS table on pages 197-198

TF b

Forest Hill 3131

Mont Albert 3127 Mont Albert Manor

18726

See SRS table on pages 197-198

15559

Note 2

18979

SL on site

63144 18653

C D T F g Note 3 C T F b H Note 4

14-15 16594

Mont Albert North 3129 mecwacare Simon Price Ctr

Nunawading 3131 AdventCare Whitehorse

Surrey Hills 3127

Vermont 3133 Vermont Aged Care

Note: 1. Dedicated Deaf Wing with Auslan trained staff 2. Chinese - Secure dementia care offered

g H CALD

122 15555 IFC-1 21326

3. CALD - Interim facility for residents with challenging behaviours associated with mental health needs 4. Additional 30 transition care beds through Eastern Health - ph: (03) 9845 3122

AgedCareGuide.com.au

VICTORIA 2023/24

WHITEHORSE continued to WYNDHAM

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

179

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

WHITEHORSE Council continued Vermont South 3133 BlueCross Livingstone Gardens

39 Livingstone Rd

1300 133 414

Victoria Grange Aged Care

502-514 Burwood Hwy

1300 291 015

210 210 s 104 104

22-23, OBC 16624

D TF TF b

WHITTLESEA Council

H Note 1

73, 80, 105 17811

Bundoora 3083 9495 3188

9495 3240

30 12

Vasey RSL Care Bundoora

Northern Health Bundoora Centre, 1231 Plenty Rd Bundoora Extended Care Centre, 1231 Plenty Rd 5 Tower Ave

9466 9615

VMCH Bundoora Aged Care Residence

1424-1428 Plenty Rd

1300 698 624

90 90 s 91 50

Arcare Civic Manor

7 Civic Dr

1300 272 273

Epping Meadows Care Community

202 McDonalds Rd

1300 842 924

Estia Health Epping Vic

30 Epping Rd

1300 682 833

Grace of Mary Greek Cypriot Hostel

190-200 McDonalds Rd

9408 8169

Heritage Epping

25 Willandra Dr

0460 432 049

Oxa Care

513 High St

8402 0809

51 Pinetree Cr

13 22 78

120

Bethel Aged Care

600 Plenty Rd

8467 2222

BlueCross The Boulevard

70 Heaths Ct

1300 133 414

121 121 90 84 s

TF C D TF

Bupa South Morang

18-22 McGlynn Ave

1800 718 348

Estia Health Plenty Valley

806 Plenty Rd

1300 682 833

Estia Health South Morang

879 Plenty Rd

1300 682 833

San Carlo Homes for the Aged

970 Plenty Rd

9404 1490

65 67 63 s 119 119 s 136 100 s

Ian Brand Nursing Home Merv Irvine Nursing Home

Epping 3076

Lalor 3075 Baptcare Wattlegrove Community

Whittlesea 3757

Note 2

18646

Note 3

97, 101 15609 87 16340

120 120 D TF g 131 83 WC D TF g 70 40 s TF g 42 42 D TF g 148 148 D TF b 240 240 s F

Note 4 Macedonian European, Greek

Sunlight

43 Laurel St

8775 1100

30-32 Fir St

9719 1600

180 180 74 62

312-318 Derrimut Rd

8573 4812

9 Hewett Dr

9394 2500

118 118

142 Sunset Views Blvd

9559 0400

120 120 s

WYNDHAM Council

32D, IBC 16334 108 16304 145 21182 63340 84 61714

TF b

Whittlesea Lodge Aged Care

IFC-1 18282

Greek, Italian, Macedonian 18 16306

Mill Park 3082

South Morang 3752

17709

TF TF C D TF C D TF

T TF C D TF b D TF g

Note 5

109 18829 22-23, OBC 18698 83 16331 18 15977 18 18998

Italian

16319

WC D TF TF

77 17806

9, 94 18994

C D TF

93 19896

D TF

93 62203

16326

Hoppers Crossing 3029 mecwacare John Atchison Centre

Point Cook 3030 Point Cook Manor

Tarneit 3029 Sunset Views Manor

Note: 1. Pastoral services available 2. Services for residents with mental health illnesses & degenerative neurological diseases 3. Strong focus on supporting war widows and veterans

4. Croatian, Egyptian, Greek, Italian, Macedonian, Maltese 5. CALD, Chinese, Filipino, Greek, Hindi, Indian, Italian, Macedonian, Malaysian, Nepalese, Singaporean, Tamil; Couples rooms available subject to availability.

Aged Care Guide

VICTORIA 2023/24

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs WYNDHAM continued to YARRA RANGES

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

180

1st time user? See page 155

Notes

DPS Advertisement Web Page Reference ID

Note 1

84 16530

WYNDHAM Council continued Werribee 3030 Baptcare Wyndham Lodge Community 120 Synnot St

13 22 78

150 150 s 72 72 220 100 74 s 108 94 s 80 80

D TF D C TF C D TF C D TF D TF

Estia Health Werribee

8-10 Russell St

1300 682 833

Glendale Aged Care

265 Heaths Rd

8742 8888

Manor Court Werribee Aged Care

5 Hogan Gr

9742 0699

Mercy Place Wyndham

39 Deutgam St

1300 096 428

St Vincent's Care Werribee

240 Hoppers Lane

1800 778 767

16 Charsworth Way

1300 874 2273

126 126 s

TF b

38-39 63771

9742 7201

14-15 17814

Williams Landing 3027 TriCare Williams Landing AC Res

Wyndham Vale 3024 Uniting AgeWell Manor Lakes Community 15 Buffalo Cr

18 16133 88-89 16493 180 16510 Pastoral care available

79 16525 11 21119

Permanent | Respite | Dementia Care 5 Hogan Grove, Werribee 3030

www.manorcourt.org.au

03 9742 0699

YARRA Council Alphington 3078 Arnica Lodge

P 27

12-14 Como St

9497 2027

160 Gold St

1300 148 148

117 114 s

3 Cambridge St

9417 6021

217-241 Queens Pde

8638 9100

mecwacare Rositano House

273 Church St

8573 4812

Riverside House

2 River St

9231 0970

315 Manchester Rd

8521 7000

144 144 s

15 Emerald-Monbulk Rd

1800 543 384

60 60

Note 2

19799

Clifton Hill 3068 BSL Aged Care Clifton Hill

Collingwood 3066 Cambridge House

74 61657

16367

123 123

D TF

77 21156

30 30 30 8

9, 94 16378

Fitzroy North 3068 Clifton Views

Richmond 3121

Note 3

18651

YARRA RANGES Council Chirnside Park 3116 Chirnside Views

Emerald 3782 Lifeview Emerald Glades

Note: 1. Memory support unit for residents with mild cognitive impairment 2. We also cater for younger adults with mental health issues and/or disabilities

63, 64 38785

D TF C

3. Psychogeriatric specific services 4. Dutch, Italian, LGBTIQ, Russian, Western European

Note 4

107, 147 16428

AgedCareGuide.com.au

VICTORIA 2023/24

YARRA RANGES continued

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

181

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

YARRA RANGES Council continued Healesville 3777 Aurrum Aged Care Healesville

27 Smith St

5962 6628

Holmwood Aged Care

17-23 Lalors Rd

5962 4321

Monda Lodge Hostel

32-36 McGregor Ave

5969 9968

48 Liverpool Rd

9723 9444

120 110 s 85 35 30 30

Kilsyth 3137 Gracevale Grange SRS

P 45 78 78 s 45 45 s 55 55 s 120

C C

TF TF

9724 5200

Margriet Manor

722 Mount Dandenong Rd

9728 7400

Overbeek Lodge

736 Mount Dandenong Rd

9728 7450

Walmsley Aged Care

500 Greeves Dr

9726 1200

475 Swansea Rd

9739 3300

1273 Wellington Rd

9752 9455

50 50 s

72-76 Kerr Cres 991 Mount Dandenong Tourist Rd

1300 096 428

48 24

1300 096 428

106 106 s

15-19 Baradine Rd

1300 133 414

Mooroolbark Residential Aged Care Facility 73A Cambridge Rd

9723 9650

72 70 s 30 30

C D TF D TF

30 30 45 3 s 49 48 s

Lilydale Aged Care

Lysterfield 3156 Isomer Aged Care

Montrose 3765 Mercy Place Boronia Mercy Place Montrose

Mooroolbark 3138 BlueCross Baradine

Upper Ferntree Gully 3156 Edward Street Nursing Home

2-6 Edward St

9753 5064

Menarock LIFE Upper Ferntree Gully

14-18 Tarana Ave

1300 096 971

VMCH Willowbrooke Aged Care Residence 9A Willow Rd

1300 698 624

Warburton 3799 AdventCare Yarra Ranges Estia Health Yarra Valley

TF C D TF C D TF TF C

181 16588

Note 1

16621

Note 2

16008

H g H Note 3 g H CALD H Note 4

181 15563

C C

16255 19013 73, 80, 105 16174 88-89 16622

Pastoral care available

Note 6

TF TF TF

CALD

g H CALD

21 Hoddle St

1300 682 833

82 82 s

C D TF

79 16023

22-23, OBC 19072

42 42 s

15561

Note 5

79 16626

C D TF D TF

5966 4400

Note: 1. CALD - Interim facility for residents with challenging behaviours associated with mental health needs 2. Secure dementia care available 3. CALD - Eden in Oz registered home 4. 24-hour Memory support household

ATSI

5 Woods Point Rd

Yarra Junction 3797

19899

See SRS table on pages 197-198

Kirkbrae Presbyterian Homes Aged Care 794 Mount Dandenong Rd

Lilydale 3140

CALD

g g g

18654 16591 64D 16608 87 16576 122 16574 18 16575

5. Arabic, Bengali, Fijian, Greek, Hindi, Italian, Muslim, Polish, Turkish 6. CALD - Interim facility for residents with challenging behaviours associated with mental health needs; Visting pet program

Aged Care Guide

182

VICTORIA 2023/24

How to read the residential tables

then this number is the unique identifier

s W C DT F b gH

If you also use

www.AgedCareGuide.com.au

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (03)

ABC Council

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

DPS Advertisement Web Page Reference ID

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Service (ACAS) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes Regional Victoria

AgedCareGuide.com.au

VICTORIA 2023/24

ALPINE to BALLARAT

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

183

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

ALPINE Council Bright 3741 1 Rotary Dr

5755 0150

40 40

2-8 Hollands St

5754 3521

20 18

Barwidgee Lodge

30 O'Donnell Ave

5751 9348

Myrtleford Lodge Aged Care

73 Prince St

5752 2222

30 30 81 81 s

70 Lowe Street

70 Lowe St

5352 9316

Garden View Court

88 Lowe St

5352 9316

Gorrinn House

27 Albert St

5352 2654

45 27 24 24 60 60

C TF C C D TF

Parkland House

Delacombe Way

5354 9316

Willaura Hospital Nursing Home

Delacombe Way

5354 9316

10 10 2

Bill Crawford Lodge

1101 Dana St

Calvary Kirralee

207 Richards St

Pineview Residential Care

324 Nicholson St

Steele Haughton Unit

102 Ascot Street South

Talbot Place

1205 Dana St

The Support People Pty Ltd

405A Pleasant St

30 16 1800 527 272 100 34 5332 2121 P 66 5320 3595 20 20 5320 3620 30 14 5331 6634 P 65

Eureka Village Hostel

16-40 Balmoral Dr

5320 3620

Geoffrey Cutter Centre

Kenny St

5320 3620

Mercy Place Ballarat

60 Corbett St

Hawthorn Village

Mount Beauty 3699 Kiewa Valley House

Myrtleford 3737

ARARAT Council

15850

H D TF

15885

TF TF

15549 Note 1

15989

Ararat 3377

Willaura 3379

15539 15906 15905

15929

63397

D TF C TF

16145

BALLARAT Council Ballarat 3350 5320 3620

28 15777 22214

See SRS table on pages 197-198

TF TF

Note 2

16167 15783

See SRS table on pages 197-198

63311

D TF D TF

15908

1300 096 428

45 45 60 14 112 112

703 Norman St

5320 3620

60 60

124-126 Spencer St

1300 176 925

90 42

305 Smythes Rd

1800 718 348

144 144 s

218 Mill St

1800 749 123

145 145 s

Ballarat East 3350 15535 79 20856

Ballarat North 3350 Hailey House

Canadian 3350 Royal Freemasons Ballarat

Delacombe 3356 Bupa Ballarat

Lake Wendouree 3350 Nazareth House Ballarat

Note: 1. Italian - Visiting Allied Health professionals

2. Psychogeriatric specific services

Nazareth Care BALLARAT

Aged care from the heart

15904

g H European

18983

83 21363

D TF

65D 15895

Book your tour today!

Call 1800 749 123

admissions.aus@nazarethcare.com

Aged Care Guide P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs BALLARAT continued to BASS COAST

VICTORIA 2023/24

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

184

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

BALLARAT Council continued Mount Clear 3350 112 Whitehorse Rd

1300 682 833

120 120

D TF

Jack Lonsdale Lodge

232 Spencer St

5320 3620

117 Morgan St

5320 3620

D TF b TF

15674

James Thomas Court

60 20 34 27

Calvary Kelaston

2-4 Park St

1800 527 272

28 17854

WB Messer Hostel

302 Gillies St

5320 3620

45 45

TF TF

Banfields Aged Care

192 Thompson Ave

5951 2500

BlueCross Grossard Court

1A Leslie Ave

1300 133 414

Melaleuca Aged Care

1 Watchorn Rd

5952 3267

90 90 80 80 s 37 37 s

D TF b C D TF TF

119 Cashin St

1300 842 924

110 110 s

C D TF

32D, IBC 16154

20 Davis Point Rd

5678 5311

29 29 s

15773

Kirrak House

55 Baillieu St West

5671 3250

48 Baillieu St West

5672 1716

TF TF

15944

Rose Lodge

30 22 98 98 s

Estia Health Mount Clear

Sebastopol 3356

Wendouree 3355

BASS COAST Council

Memory Support Area

18 38614

15902

15580

Cowes 3922

Inverloch 3996 Inverloch Coast Care Community

San Remo 3925 Griffiths Point Lodge Hostel

Wonthaggi 3995

Note: 1. Interconnecting rooms available

20279 Note 1

22-23, OBC 18633 15764

15761

1300 437 527 | opalhealthcare.com.au

AgedCareGuide.com.au

VICTORIA 2023/24

BAW BAW to BENDIGO (GREATER)

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

185

1st time user? See page 155

Notes

DPS Advertisement Web Page Reference ID

Note 1

84 16237

BAW BAW Council Drouin 3818 Baptcare Amberlea Community

5 Pearson Rd

13 22 78

Lyrebird Village for the Aged

6-20 Neerim St

5625 6400

91 85 s WC D TF b 115 115 s CD F

29-39 Main Neerim Rd

5628 1226

40-42 School Rd

5637 4100

51 51 s

Baptcare Abbey Gardens Community

15 Tarwin St

13 22 78

Cooinda Lodge

41 Landsborough St

5623 0761

Fairview Village Residential Care

30 Sargeant St

5623 2752

123 123 s 42 5 s 68 68 s

C D TF b C TF C TF

Benalla Health Morrie Evans Wing

45-53 Coster St

5761 4206

Cooinda

1-35 Kilfeera Rd

5761 3300

Estia Health Benalla

73 Samaria Rd

1300 682 833

Royal Freemasons Benalla

107 Thomas St

1300 176 925

30 30 s 83 83 s 60 30 s 120 120

Calvary Mirridong

92-100 McIvor Rd

1800 527 272

Estia Health Bendigo

9 Brown St

1300 682 833

Honeysuckle Reg Hlth Bendigo Campus 47 Harpin St

5444 4050

Simpkin House

8 Gibson St

1300 545 643

Stella Anderson NH

26 Gibson St

1300 545 643

Uniting AgeWell Strath-Haven Com'ty

131-149 Condon St

5434 3000

Neerim South 3831 Tarago Views Aged Care

Trafalgar 3824 Andrews House

Warragul 3820

BENALLA Council

15766

15790

15826 Note 1

84 20897 15765 15763

Benalla 3672

BENDIGO (GREATER) Council

15884

TF D TF b C TF D TF

15847

18 15890 38816

Bendigo 3550 54 65 40 60 94

20 57 40 60

California Gully 3556

C C

28 15658

TF TF

18 15629 18343

F D TF C TF C TF

Note 2

16203 15631 14-15 15634

112 Upper California Gully Rd 1300 236 382

67 67

64 Somerville St

1300 176 925

62 62

C D TF b

16198

Carsharlton House

Stoneham St

1300 545 643

Stoneham St

1300 545 643

36-42 Specimen Hill Rd

1300 096 428

120 120 s

F C TF b C D TF

61665

Golden Oaks Mercy Health Bethlehem Home for the Aged

45 45 53 4

39 Hospital St

5431 0900

42 38 s

41-47 Victoria St

1300 682 833

70 30

C D TF

Benetas St Laurence Ct Kangaroo Flat

6-8 Wesley St

1300 236 382

Royal Freemasons Bendigo

61 Alder St

1300 176 925

50 50 144 144

Benetas St Laurence Court Eaglehawk

Flora Hill 3550 Royal Freemasons Flora Hill

Golden Square 3555

Heathcote 3523 Heathcote Health RAC

Ironbark 3550 Estia Health Victoria Heights

Kangaroo Flat 3555

Note: 1. Interconnecting rooms available

2. Psychogeriatric specific services

121 16140

15621 Pastoral care available

79 15618 15867

TF Respite care available

18 17961 121 16141

D TF

Chinese, Vietnamese

21124

Aged Care Guide

VICTORIA 2023/24

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs BENDIGO (GREATER) continued to COLAC-OTWAY PHONE (03)

s W C DT F b gH

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186

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

BENDIGO (GREATER) Council continued North Bendigo 3550 1300 545 643

152 152 s 60

26 Duncan St

5477 7100

12 12

15628

4 Learmonth St

5477 6800

13 13

21135

Goodwin Village Donald

22 Camp St

5497 1304

Riverview Aged Care

1A Aitken Ave

5478 6230

38 38 s 12

T TF

33-43 McClelland Ave

5070 2155

20 20 s

19 Grandview St

5478 0700

30 10 s

D TF

15640

Bupa Echuca

7 Fehring Lane

1800 718 348

Cnr Haverfield & Service Sts

5485 5465

CD D TF

83 20255

Glanville Village

120 120 s 60 60 s

Sheridan Aged Care

96 Fenaughty St

5857 0209

Warramunda Village Hostel

5 Warramunda Dr

5852 2611

Wharparilla Lodge

21 Hartshorn Dr

5480 5000

42 42 s 82 82 s 92 92 s

D TF b C D TF D TF

1 Pascoe St

5484 4400

60 48 s

D TF b

14 High St

5851 8000

36 36 s

Bupa Bendigo

208 Holdsworth Rd

Joan Pinder - part of Gibson St Complex 26 Gibson St

1800 718 348

BULOKE Council

TF TF

83 16224 61664

Birchip 3483 Birchip Nursing Home

Charlton 3525 Charlton Aged Care

Donald 3480

Sea Lake 3533 Kaleesa Nursing Home

Wycheproof 3527 Grandview Lodge

CAMPASPE Council

15911

15534 Note 1

15655

Echuca 3564

Kyabram 3620

Rochester 3561 Rochester & Elmore Dist HS

Rushworth 3612 Waranga Health

Tongala 3621

15652 15632

H SL on site

RM McHale Hostel by Respect

18 Purdey St

5859 0800

18 Purdey St

5859 0800

40 40 s 30 28 s

20 Havelock St

5468 2900

19 19

110 110 s 30 30 45 22

D TF F C TF

D TF D TF

17971 15637 15887

Tongala Memorial

CENTRAL GOLDFIELDS Council

15660

H H

98 21144 98 15695

Dunolly 3472 Dunolly Residential Community

Maryborough 3465 Havilah on Harkness

11 Harkness St

5461 7300

Havilah on Palmerston

25 Palmerston St

5459 0150

Maryborough Residential Community Cnr Nightingale & Palmerston Sts 5461 0341

COLAC-OTWAY Council

15624

TF b H H

15903 20557 15626

Apollo Bay 3233 Otway Health Residential Care Note: 1. Dementia friendly care available

75 McLachlan St

5237 8500

21 17

16194

AgedCareGuide.com.au

VICTORIA 2023/24

COLAC-OTWAY continued to GANNAWARRA

PHONE (03)

s W C DT F b gH

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REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

187

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

COLAC-OTWAY Council continued Colac 3250 Calvary Barongarook Gardens

8-32 Murray St

1800 527 272

Corangamarah

2-28 Connor St

5232 5422

Mercy Place Colac

83-99 Queen St

1300 096 428

CORANGAMITE Council

60 60 s 68 27 107 103 s

Fb C D TF C D TF

36 8 s 40 40

C C

28 16256 15818

Note 1

H Pastoral care available

79 16536

Camperdown 3260 Merindah Lodge Aged Care Facility

York St

5593 7366

Sunnyside House

1 Adeney St

5593 1263

5 Victoria St

5595 3100

60 55 s

Beaufort & Skipton HS Skipton Campus 2 Blake St

5340 1100

20 20 s

TF b

15892

T T

15810

Cobden 3266 Cobden Health

Skipton 3361 Terang 3264

15821

TF TF

15840

D TF

May Noonan Centre

3 Foley St

5557 8888

Mount View Aged Care Facility

13 Austin Ave

5592 0222

40 40 s 15 15

21 Hospital Rd

5558 6000

14 4

Bairnsdale Parklands Care Community

79 Harnham Dr

1300 842 924

Maddocks Gardens RAC

125 McKean St

5150 3659

90 90 90 80 s

TF b D TF

55 Timbarra Dr

1800 718 348

91 91

Timboon 3268 Timboon & Dist Healthcare Serv RC

15835

15832 Non-dedicated respite

EAST GIPPSLAND Council

CALD

19021

Bairnsdale 3875

Eastwood 3875 Bupa Eastwood

Lakes Entrance 3909

32D, IBC 15786 15770 83 19790

Calvary Lakes Entrance

23 Alexandra Ave

1800 527 272

Lakes Entrance Care Community

Uplands Ave

1300 842 924

66 50 76 76

C D TF b C TF b

32D, IBC 15664

12 Easton St

5159 0100

14 14

TF b

15789

Lochiel House

115 Stanley St

5154 6613

Waratah Lodge Nursing Home

104 Boundary Rd

5154 6678

20 20 s 17 5

3-5 Fort King Rd

1300 842 924

Cohuna District Hosipital RAC

144-158 King George St

5456 5300

Cohuna Village

38 Augustine St

5456 2338

16 45 45

Baptcare Northaven Community

84-86 Shadforth St

13 22 78

Glenarm Nursing Home

13 Burgoyne St

5450 9278

Omeo 3898 Omeo Dist Health Lewington House

Orbost 3888

Paynesville 3880 Paynesville Gardens Care Community

GANNAWARRA Council

b b

28 15793

Dementia care available

15767 15782

C D TF b

32D, IBC 15776

TF b D TF

15625

Cohuna 3568

Kerang 3579

Note: 1. Restorative care program available

56 56 s 30 30

C D TF TF

98 15872 84 16553 15623

Aged Care Guide

VICTORIA 2023/24

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs GEELONG (GREATER)

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

188

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

GEELONG (GREATER) Council Armstrong Creek 3217 Warralily Gardens

2-28 Freda Rd

0437 695 587

120 120

Cnr Anakie Rd & Barton St

7037 5100

100 100

55 Barrabool Rd

1800 718 348

5243 6688

60 60 105 105 s 40 40 51 51

4215 5217

108 60

Bell Park 3215 CRO Care

77 20888

D TF

Belmont 3216 Bupa Barrabool

The Belmont 235 High St Uniting AgeWell Kalkee Com'ty Murray 9 Spring St Uniting AgeWell Kalkee Com'ty Nangatta 206 High St

5297 3300 5243 9566

Charlemont 3217 Alan David Lodge

382 Torquay Rd

20911

83 16279

C TF C D TF b TF C D TF

77 15935 14-15 16181

14-15 16541 16196

TF b

Drysdale 3222 33-37 Wyndham St via East St 5251 1230

100 100 s

299 Latrobe Tce

1300 842 924

104 104

C D TF

32D, IBC 19005

Belmont Grange

34-36 Church St

5243 8522

24-34 Smith St

1800 527 272

Estia Health Grovedale

6A Perrett St

1300 682 833

Luson The Vue

15-29 Reserve Rd

5292 9555

F TF C D TF C D TF

93 20583

Calvary Balmoral Grove

85 83 110 98 120 114 120 120

12-14 Beulah St

8573 4812

Charles Brownlow - AC - Ryman Healthcare 1 Vintner Ct

1800 314 425

Highton Gardens Care Community

209 South Valley Rd

1300 842 924

80 80 99 99

D TF b C TF

1 Investigator Dr

5220 8437

120 78 s

C D TF

15817

Estia Health Leopold

52-60 Ash Rd

1300 682 833

1-13 Ferguson Rd

5250 2301

TF D TF

18 16539

Kensington Grange

75 75 100 100

7 Moylan Loop

1300 096 428

92 92

H Pastoral care available

79 15807

30 Resort Blvd

1800 718 348

108 108 s

C D TF

Dementia community

83 15809

15 Murray St

5248 6622

See SRS table on pages 197-198

Note 1

Baptcare Coasthaven Community

45 Robin Ave

13 22 78

Calvary Vonlea Manor

1-9 Moran Pl

1800 527 272

Drysdale Grove Aged Care Facility

Geelong 3220 Kardinia Parkside Care Community

Grovedale 3216

Hamlyn Heights 3215 mecwacare Elstoft House

D TF

Costa House

Leopold 3224

Marshall 3216 Mercy Place Rice Village

Moolap 3224 Bupa Bellarine Lakes

Newcomb 3219 Whitehaven Assisted Care Facility

P 42

18621

28 15686

18 15816 189 22181 9, 94 16544

Highton 3216

Lara 3212

Dutch, Greek, Italian

SL on site

63145 32D, IBC 16214

93 15814

19375

Norlane 3214

Note: 1. Access to allied health practitioners as required, 24 Hour nursing care

90 90

TF C D TF

2. Croatian, Greek, Italian, Serbian, Spanish

84 21847

Note 2

28 16409

AgedCareGuide.com.au

VICTORIA 2023/24

GEELONG (GREATER) continued to HEPBURN

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

189

1st time user? See page 155

Notes

DPS Advertisement Web Page Reference ID

Note 1

16183

GEELONG (GREATER ) Council continued North Geelong 3215 Wallace Lodge / Blakiston Lodge McKellar Ctr

45-95 Ballarat Rd

4215 5217

198 30

D TF b

Sea Views Manor

77-83 Tareeda Way

5256 2866

144 144 s

D TF

93 16032

5 Knowles Gr

1300 272 273

90 90

IFC-1 20292

80 Willis St

1300 272 273

100 100

IFC-1 16531

Calvary Roccoco

355-357 Wilsons Rd

1800 527 272

46 Aldershot Rd

5248 5814

50 50

TF TF

28 15806

Tannoch Brae Aged Care

C C

88-89 15701

2-18 Homestead Ave

0498 018 632

264 264 s

C D TF

77 15581

31-33 Thompson St

5248 8760

90 90 s

C D TF

189 18296

Ocean Grove 3226

Point Lonsdale 3225 Arcare Point Lonsdale

Portarlington 3223 Arcare Portarlington

St Albans Park 3219

Wallington 3222 Homestead Estate

Whittington 3219 Luson Eden Park

Luson believes in a better version of aged living where we provide only the best care in our boutique homes. Call to book a tour of our Geelong homes on (03) 9087 1030 or visit luson.com.au Our Geelong Locations:

The Vue 15-29 Reserve Rd, Grovedale, VIC 3216

Eden Park 31 - 33 Thompson Street, Whittington, VIC 3219

GLENELG Council Casterton 3311 Edgarley Assisted Living

85 Jackson St

5581 1211

Glenelg House Residential Aged Care

63-69 Russell St

5554 2555

45 45 30 20

21 Barclay St

5527 0555

45 37

Bupa Portland

83 Wellington Rd

1800 718 348

Harbourside Lodge

141-151 Bentinck St

5521 0300

Seaview House Residential Care SRS

2 Otway Ct

5521 1919

120 30 22 P 58

71 McPhillips Rd

1300 682 833

Creswick Aged Care Facility

1 Napier St

5345 9175

John Curtin Aged Care

5 Cushing Ave

5345 9999

Heywood 3304 Heywood Rural Health RAC

D TF

Portland 3305

H Note 2

F TF

ATSI, European

15804 15598 17962

T TF

83 19787

120 120 s

C D TF

18 18824

30 13 s 65 65

D TF D TF

15829 20632

See SRS table on pages 197-198

GOLDEN PLAINS Council Bannockburn 3331 Estia Health Bannockburn

HEPBURN Council Creswick 3363

Note: 1. Secure dementia care, restorative care beds, secure Mental Health care

2. Joined rooms for couples available

LGBTIQ

15931 15900

190

Aged Care Guide

VICTORIA 2023/24

HEPBURN continued to LATROBE

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs PHONE (03)

1st time user? See page 155

Notes

DPS Advertisement Web Page Reference ID

g g

LGBTIQ

15930

Note 1

20252

HEPBURN Council continued Daylesford 3460 Daylesford Aged Care Facility

13 Hospital St

5321 6517

Hepburn House

1 Hepburn Rd

5348 8100

30 24 60 56 s

22-24 Victoria St

5421 7275

35 33 s

TF b g

LGBTIQ

15922

Wimmera Hlth Care Group Dimboola NH 32-36 Anderson St

5363 7100

26 26

3 Shared Rooms

15523

2 Charles St

5396 5500

15 11

TF b

15538

Avonlea

68-72 MacPherson St

5391 1348

45-49 Nelson St

5391 4271

T C D TF b

98 15779

Iona Digby Harris Nursing Home

45 43 26 22

2 Swinbourne Ave

5396 3300

20 16

Sunnyside Lutheran RV

6 Trinity Dr

5382 0034

Wimmera HC Group Kurrajong Lodge

2 Arnott St

5381 9271 5381 9307

75 75 s 36 36 s 50 3

5363 4401

41 31

Trentham 3458 Trentham Aged Care Facility

HINDMARSH Council

Dimboola 3414 Jeparit 3423 Jeparit Hospital Complex

Nhill 3418

Rainbow 3424 Rainbow Hospital

HORSHAM Council

Note 2

15537 15853

Horsham 3400

Wimmera Hlth Care Group Wimmera NH 1-9 Robinson St

Natimuk 3409 Natimuk Centre

6 Schurmann St

TF T TF

15891

15898 15928 15705

D TF

INDIGO Council Beechworth 3747 Beechworth Health Service RAC

52 Sydney Rd

5728 0335

Blackwood Cottage

52 Sydney Rd

5728 0330

60 60 s 15 15

168 High St

02 6033 6200

40 24

15973

20 Isaacs Ave

02 6028 0100

77 77 s

15728

Latrobe Valley Village

5 Ollerton Ave

5127 7476

1C Haigh St

1300 176 925

15769

Royal Freemasons Moe

99 99 s WC D TF b 144 144 D F

Rutherglen 3685 Glenview Residential Aged Care

Yackandandah 3749 Yackandandah Health

LATROBE Council

TF b TF

Note 3

16041

Note 4

16042

Moe 3825

Morwell 3840

96 96 51 45 P 40 56 56 s

Baptcare Heritage Manor Community

147-163 Maryvale Rd

13 22 78

Baptcare St Hilary's Community

16 Elgin St

13 22 78

Gracedale Lodge SRS

1-4 Linden Ct

5134 8403

Mitchell House

127 Vary St

5133 9099

17 Amaroo Way

1800 527 272

Newborough 3825 Calvary Narracan Gardens

Note: 1. LGBTIQ - Accredited with the Rainbow Tick for the LGBTIQ community 2. Includes psychogeriatric specific services & Montessori dementia principles

167 120

C D TF b C TF

See SRS table on pages 197-198

38491 Note 5

84 18700 84 15798

Note 6

17974

98 15604

C D TF

28 15791

3. Changing Minds - Montessori program 4. Services through Older Person’s Mental Health Service

5. Interconnecting rooms available 6. Services for residents with mental health issues

AgedCareGuide.com.au

VICTORIA 2023/24

LATROBE continued to MILDURA

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

191

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

LATROBE Council continued Traralgon 3844

C C

9428 2800

112 120 120 10 2 120 120 s 67 67 50 42

31 Kiniry St

5451 5200

25 25

TF b

15639

20 Havelock St

5468 2900

19 19

TF b

15624

3 Hospital St

5431 7000

35 35

15620

8 Neal St

1300 236 382

78 54 s

C D TF

121 15654

Bupa Kyneton

2 Edgecombe St

1800 718 348

27-35 Epping St

5421 3600

T D TF

83 19336

Respect RM Begg Kyneton Aged Care

90 90 87 s

176-180 Station Rd

5428 1348

78 78 s

2 Sullivans Rd

1800 718 348

112 100 s

Bindaree Retirement Centre

86 Highett St

5775 8875

Buckland House Nursing Home

Loch St

5775 8863

42 42 s 30 6

C D TF C TF

1039 Karadoc Ave

5024 7474

43 43

Lot 2 Main Ave North

5025 1200

93 93 s

C D TF b

100 100 100 s 108 63 70 27

C T C D TF D TF D TF

30 16 s 20 20 s

D TF F

Benetas Dalkeith Gardens

49-53 Hazelwood Rd

1300 236 382

Bupa Traralgon

96 Park Lane

1800 718 348

Latrobe Reg Hosp NH (Macalister)

10 Village Ave

5173 8324

Margery Cole RC Services

1 Matthews Cres

5132 3500

mecwacare O'Mara House

15 Hunter Rd

8573 4812

Traralgon Aged Care

67-69 Liddiard Rd

LODDON Council

F TF D TF b C D TF TF C TF

121 15797

83 20256 19022

Note 1

15754

9, 94 15775 33D 15788

Note 2

Boort 3537 Boort District Health Service AC

Dunolly 3472 Dunolly Residential Community

Inglewood 3517 Inglewood & Districts HS RAC

MACEDON RANGES Council Gisborne 3437 Benetas Gisborne Oaks

Kyneton 3444

New Gisborne 3438 Warrina Aged Care

Woodend 3442 Bupa Woodend

MANSFIELD Council

15593

H Dementia care available

17931 83 15619

Mansfield 3722

MILDURA Council

15849 15723

Irymple 3498 Oasis Aged Care

Merbein 3505 Chaffey Aged Care

Mildura 3500 Bupa Mildura

514 Deakin Ave

1800 718 348

Princes Court Ltd

27-29 Princes St

5022 1022

Regis Ontario

382-404 Ontario Ave

1300 998 100

Regis Sunraysia

253 Tenth St

1300 998 100

Canon TD Martin Nursing Home

28 Britt St

5092 1111

Pattinson House Hostel

63 Hughes St

5092 1111

Ouyen 3490

Note: 1. Psychogeriatric specific services

2. Dementia Care, Specialised Palliative Care / Day Respite program

15662

Note 3

18628 83 19789 15649 114-115 15646 114-115 15643 15645 Registered Nurse on call

20353

3. 24/7 Registered Nursing on call

Aged Care Guide P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs MILDURA continued to MOYNE

VICTORIA 2023/24

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

192

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

MILDURA Council continued Red Cliffs 3496 4-8 Calotis St

5024 1104

75 71 s

15644

BlueCross Willowmeade

70 Kilmore-Lancefield Rd

1300 133 414

Anderson Rd

5734 2000

C D TF TF

22-23, OBC 19073

Kilmore & Dist Hlth Caladenia NH

80 74 s 60 40

Barrabill House

1 Bretonneux St

5793 6170

3 Bretonneux St

5735 2200

TF D TF

15862

Karingal Seymour

30 22 60 60 s

Cobram Regional Care

16 Campbell Rd

5871 9100

Irvin House

1 Odwyer Ave

5871 0852

80 80 s 30 15

C D TF C TF

20 20 20 20

TF b

15858

30 27 34 34 s

C C

TF TF b

15863

28 28 30 28 28 28 132 132 s

D TF F TF TF b

15924

30 s 58 58 s

TF TF

15530

31 30

Jacaranda Village

MITCHELL Council Kilmore 3764

Seymour 3660

MOIRA Council

15925

15575

Cobram 3644

Nathalia 3638 Banawah Nursing Home

36-44 McDonell St

5866 9444

Barwo Homestead

8 Federation St

5866 2574

Karinya Nursing Home

2 Katamatite Rd

5862 0451

Pioneers Memorial Lodge

13 Katamatite Rd

5862 0444

Allawah RC (Yarrawonga Health)

42 Hume St

5743 8111

Karana RC (Yarrawonga Health)

33 Piper St

5743 8111

Warrina RC (Yarrawonga Health)

28 Piper St

5743 8111

Woods Point Aged Care

75-85 Orr St

5744 3400

6 Clarinda St

5367 9627

VMCH Providence Aged Care Residence 9 Griffith St

1300 698 624

15919 15859

15926

Numurkah 3636

Yarrawonga 3730

MOORABOOL Council

15918

15851 16121 18286

Bacchus Marsh 3340 Grant Lodge Residential Aged Care

Ballan 3342

87 16548

mecwacare Ballan Hostel

33 Cowie St

8573 4812

mecwacare Ballan Nursing Home

33 Cowie St

8573 4812

9, 94 63303

142 Cornish St

5471 3468

135 55 s

C D TF b

15657

1 Chapel St North

5475 2000

28 24

C D TF

15659

25 Maldon Rd

1300 272 273

93 93

IFC-1 62815

30 Shaw St

5599 2901

40 40 s

D TF

15719

146 Cobb St

5552 3001

17 5 s

9, 94 63136

MOUNT ALEXANDER Council Castlemaine 3450 Dhelkaya Health: Castlemaine Hlth RC

Maldon 3463 Maldon Hospital

McKenzie Hill 3451 Arcare Castlemaine

MOYNE Council Mortlake 3272 Aberlea

Penshurst 3289 Penshurst NH & Kolor Lodge

15843

AgedCareGuide.com.au

VICTORIA 2023/24

MOYNE continued to SHEPPARTON (GREATER)

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

193

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

MOYNE Council continued Port Fairy 3284 Moyne Health Belfast House

97 Regent St

5568 0100

Moyne Health Moyneyana House

31 College St

5568 0100

30 22 s 52 52 s

15 Bon St

5770 2100

50 50 s

5 High St

5774 2711

51 37

15860

45 Station St

5736 0400

25 21

15857

27 27 s 30 14

F TF

98 15913

100 100 s 36 30

D TF TF b

MURRINDINDI Council

C C

15838

TF TF

15841

Alexandra 3714 Kellock Lodge

Eildon 3713 Darlingford Upper Goulburn NH

Yea 3717 Yea & District Memorial Hospital

NORTHERN GRAMPIANS Council

Dementia care available

15923

St Arnaud 3478 Coates Home

Cnr Long & James Sts

5477 3300

Kara Court Nursing Home

52 North Western Rd

5477 2134

Eventide Homes Inc.

111 Patrick St

5358 2027

Macpherson Smith Residential Care

37 Sloane St

5358 8502

10 Templeton St

5465 1202

30 28 s

28 Havelock St

5349 1601

27 21 s

C D TF b

15544

2 Blake St

5340 1100

20 20 s

TF b

15892

5 Knowles Gr

1300 272 273

90 90

15 Waranga Dr

5832 0800

65 65 s

Sheridan Aged Care

96 Fenaughty St

5857 0209

Warramunda Village Hostel

5 Warramunda Dr

5852 2611

42 42 s 82 82 s

30-50 Knight St

5832 0800

101 101 s

Grutzner House

Monash St

5832 2540

Harmony Village Shepparton

14-34 Zurcas Lane

5831 7921

Menarock LIFE Shepparton

29-35 Pine Rd

1300 096 971

Mercy Place Shepparton (Ave Maria)

25 Graham St

1300 096 428

Mercy Place Shepparton (South)

351-359 Archer St

1300 096 428

Tarcoola Village

9 Batman Ave

5832 0800

20 8 79 62 62 s 91 91 s 96 66 s 177 177 s

C D TF TF C D TF C D TF TF D TF

Stawell 3380

PYRENEES Council

15546

15907 Note 1

15536

Avoca 3467 Avoca Residential Community

Beaufort 3373 Beaufort & Skipton Health Serv

Skipton 3361 Beaufort & Skipton Health Serv

QUEENSCLIFFE Council

15933

Point Lonsdale 3225 Arcare Point Lonsdale

SHEPPARTON (GREATER) Council

IFC-1 20292

Kialla 3631 Kialla Gardens Village

Kyabram 3620

Mooroopna 3629 Mooroopna Place

Shepparton 3630

Note: 1. Includes Transition Care Program (TCP) - phone: (03) 5358 8535

2. Psychogeriatric specific services

18962

15652

D TF b C D TF

15632 15854

H Note 2

g H CALD, NESB

15939 15917 64D 15844

79 15927

16123

79 18287

Aged Care Guide

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs SHEPPARTON (GREATER) cont'd to SURF COAST PHONE (03)

VICTORIA 2023/24

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

194

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

SHEPPARTON (GREATER) Council continued Shepparton North 3631 95 Ford Rd

5820 6200

30 30 s

Moyola Lodge

60 Hunter St

5824 2274

Parkvilla Aged Care Facility

64-68 Park St

5824 8400

43 43 s 15 13

C D TF TF b

9 O'Connell Rd

5682 0800

68 60 s

15824

Alchera House

6-8 Gordon St

5654 2752

35 Carinya Cr

5655 2125

Hillside Lodge

77 Bridge St

5654 2733

TF TF TF

15756

Carinya AC & Retirement Living

20 16 60 58 s 30 30 s

Koorooman House

Sloan Ave

5667 5547

Woorayl Lodge

71-73 McCartin St

5662 2053

27 Giles St

1800 527 272

Rumbalara Elders Facility

Tatura 3616

SOUTH GIPPSLAND Council

ATSI

g H

20416 15920

Note 1

15865

Foster 3960 Prom Country Aged Care

Korumburra 3950

Leongatha 3953

Mirboo North 3871 Calvary Strzelecki House

C C

36 36 40 40 s

Note 2

15771 15794

TF D TF

15757 28 15759

12 12 39 39 s

C C

TF b TF

59 59 s 50 50 s 44 44 s

C D TF TF b D TF

SOUTHERN GRAMPIANS Council

15823

Coleraine 3315 Valley View Nursing Home

71 McLeod St

5553 2007

Wannon Hostel

72-74 Pilleau St

5553 2080

Eventide Lutheran Homes & Hamilton Vlg 72 Ballarat Rd

5571 0444

Grange Residential Care Service

17-19 Gray St

5551 8257

The Birches

14 Tyers St

5551 8329

146 Cobb St

5552 3001

17 5 s

36 Kennedy St

5795 0200

75 75 s

D TF

22 Church St

5736 2900

47 42 s

5798 1324

64 52

C D TF

15914

5 Weir St

1800 527 272

28 17932

1 Albert St

5289 4300

20 16 s

15703

6-11 Kooringa Pl

1800 527 272

28 16535

Hamilton 3300

Penshurst 3289 Penshurst NH & Kolor Lodge

STRATHBOGIE Council

15837 15839

15803 15802 15828 15843

Euroa 3666 GraniteHill Aged Care Facility

Nagambie 3608 Nagambie HealthCare RAC

Violet Town 3669 Honeysuckle Reg Hlth Violet Town Campus 46 Cowslip St

SURF COAST Council

TF b

15864

H 6 Acute beds available

16070

Anglesea 3230 Calvary Cordelia Grove

Lorne 3232 Lorne Nursing Home

Torquay 3228 Calvary Elouera

Note: 1. Two beds dedicated for transition care

2. Enrolled Nurse on site overnight

AgedCareGuide.com.au

VICTORIA 2023/24

SURF COAST continued to WARRNAMBOOL

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

195

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

SURF COAST Council continued Torquay 3228 continued 99 99 s 96 96

D TF D TF

5267 1200

55 46 s

D TF b

5051 8111

5 Monash Ave

5033 9400

30 26 s

Robinvale Dist HS Riverside Campus

128 Latje Rd

5051 8111

Robinvale Dist HS Robinvale Campus

128 Latje Rd

5051 8111

30 20 s 14 10

Alcheringa

2-14 Boree Dr

5032 9169

Logan Lodge

29 High St

5033 9800

20 Kiell St

Bolga Court Lakeview Nursing Home

Ocean Mist Aged Care Facility

370 Grossmans Rd

5261 6709

VMCH Star of the Sea AC Residence

1290 Horseshoe Bend Rd

1300 698 624

8 Gosney St

Winchelsea 3241 Hesse Rural Health Service RAC

SWAN HILL Council

Greek, Italian

20257 87 21118

15813

Manangatang 3546 Robinvale Dist HS Manangatang Campus 37-39 Pioneer St

15647

Nyah West 3595 Jacaranda Lodge

Robinvale 3549

15869

15774 15656

Swan Hill 3585 74 74 s 45 45

C D TF C TF

98 15888

02 6076 3200

34 20 s

15880

7 Lakeside Dr

02 6071 5200

25 Barree St

02 6071 5200

36 36 15 5

TOWONG Council

15866

Corryong 3707 Corryong Health Mittamatite Lodge

Tallangatta 3700

WANGARATTA Council

15848

15881

TF b

Wangaratta 3677 Illoura Residential Aged Care

32-50 College St

5721 0310

Rangeview Private Nursing Home

15-17 Mason St

5721 7111

St Catherine's

59-69 Ryley St

5721 2243

St John's

138 Williams Rd

5721 4214

Lyndoch Living

10 Hopkins Rd

5561 9300

Mercy Place Warrnambool

16 Hopetoun Rd

1300 096 428

Warrnambool Place Care Community

170 Raglan Pde

1300 842 924

Warrnambool Riverside Care Com'ty

62-76 Huntingfield Dr

1300 842 924

WARRNAMBOOL Council

66 64 60 72 72 s 146 146 s

C D TF b TF C TF C D TF

Note 1

15879 15882 15845

H Pastoral care available

98 15878

Warrnambool 3280

Note: 1. Includes access to Transition Care Program - phone: (03) 5722 5390

15834 198 186 s W C D T F b g H ATSI Pastoral care available 79 19045 120 120 C D TF b 32D, IBC 15827 45 13 C D TF 32D, IBC 15610 84 84 D F

1300 437 527 | opalhealthcare.com.au

Aged Care Guide P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs WELLINGTON to YARRIAMBIACK

VICTORIA 2023/24

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

196

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

WELLINGTON Council Heyfield 3858 14 Licola Rd

5147 0103

51 47 s

TF b

15768

J.H.F McDonald Wing

Maffra Hospital, 48 Kent St

5147 0100

Cnr George & Kent Sts

5147 0103

C C

TF TF

15792

Stretton Park

30 42 42 s

Ashleigh House

20-24 Bergen Cr

5144 4484

Royal Freemasons Sale

28 Surkitt Bvd

1300 176 925

Sale Gardens Care Community

12-14 Sale-Maffra Rd

1300 842 924

Wilson Lodge

155 Guthridge Pde

5147 0103

75 75 s 144 144 65 50 46

C D TF D TF C TF b C TF

Crossley House Hostel

14 Nicol St

5182 0222

St Elmo's Nursing Home

Devon St

5182 0222

30 30 s 30 30 s

128-134 Elizabeth St

5585 9800

40 22 s

Laurina Lodge

Maffra 3860

Sale 3850

Yarram 3971

WEST WIMMERA Council

15760 15825 21122 32D, IBC 15787 15796 15822

TF DT

15721

Edenhope 3318 Edenhope & Dist Memorial Hospital

Kaniva 3419 Archie Gray Nursing Home Arthur Vivian Close Hostel

Cnr Roache & Farmers South Sts 5391 4222

11 11 10 10

C C

15531

H g g

LGBTIQ

15901

LGBTIQ

15780

Note 1

15781

Cnr Joseph & Phillip Sts

5392 4222

265 Baranduda Blvd

02 6043 9999

102 102 s

C D TF b

11-19 Melrose Dr

1800 718 348

114 104

83 15883

240 Felltimber Creek Rd

1300 682 833

80 80

18 17901

5083 2000

24 24 s

15697

1 McLeod St

5385 7463

38 18

TF b

2 Swinbourne Ave

5396 3300

20 16

89 Cromie St

5385 5700

23 2 s

5396 1200

59 51 s

WODONGA Council Baranduda 3691 Westmont Homestead

West Wodonga 3690 Bupa Wodonga

Wodonga 3690 Estia Health Wodonga

YARRIAMBIACK Council Hopetoun 3396 Rural Northwest Health Hopetoun Campus 12 Mitchell Pl

Minyip 3392 Dunmunkle Lodge

Rainbow 3424 Rainbow Hospital

Rupanyup 3388 Rupanyup Hospital & Nursing Home

Warracknabeal 3393 Rural Northwest Health Yarriambiack Lodge 18B Dimboola Rd

Note: 1. 32 Dementia Cottages; 10 Respite Beds; 2 Transition Care Beds and has Connecting rooms

15909 15853

15545

16077

AgedCareGuide.com.au

VICTORIA 2023/24

See page 155 a for definitions

All extra service providers are also listed in the directory on pages 155 –196 PHONE (03)

Arcare Brighton Baptcare Amberlea Community Belvedere Aged Care Cheltenham Manor Cumberland View AC Living Epping Meadows Care Community Greenwood Manor Homewood Marina Mercy Place East Melbourne Mornington Bay Care Community Noble Manor Sunlight The Heights VMCH Corpus Christi AC Residence Warrandyte Gardens Care Community Waverley Valley Care Community

58 Cochrane St

s W C DT F b H

Size of Sin Facilit gle y (B B e Boo edroom ds/Pla ked ces s w Extr Respit ith En ) suit a Se e Be es Pet rvices ds s on Sec Premis ure es D Sec emen ure ti a U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds L i vi ng O nsit e

Aged Care Homes with Extra Services (Advertisers only)

197

Brighton 3186 1300 272 273 61 61 sW Drouin 3818 13 22 78 91 85

TF 5 Pearson Rd s W C DTF b 41-43 Fintonia Rd Noble Park 3174 9574 1355 60 52 sW TF 10-12 Bendigo St Cheltenham 3192 9584 1111 153 153 W TF 123-127 Whalley Dr Wheelers Hill 3150 9795 9154 161 161 W C DTF 202 McDonalds Rd Epping 3076 1300 842 924 131 83 W C DTF 617 Lower Dandenong Rd Dingley Village 3172 9551 5676 46 46 W TF 8 Young Rd Hallam 3803 8779 1600 180 180 s W C DTF b 385 Blackshaws Rd Altona North 3025 8374 6000 190 190 s W C DTF 22 Verona Lane East Melbourne 3002 1300 096 428 110 98 W C DTF 185 Racecourse Rd Mount Martha 3934 1300 842 924 140 140 W C DTF 33 Frank St Noble Park 3174 8514 1400 160 160 s W C DTF 43 Laurel St Whittlesea 3757 8775 1100 180 180 W C DTF 39-41 Mitcham Rd Donvale 3111 8841 8100 126 126 W C DTF 80 Clayton Rd Clayton 3168 1300 698 624 120 120 W TF H 205 Warrandyte Rd Ringwood North 3134 1300 842 924 107 51 W C TF 29-33 Chesterville Rd Glen Waverley 3150 1300 842 924 170 W DTF

DPS

Advert Web Page ID IFC-1 16469 84 16237

67, 110 16467 102 15569 173 16118 32D, IBC 16334 102 16132 77 15945 77 16567 79 19020 32D, IBC 16233 77 18455 77 17806 77 20254 87 17913 32D, IBC 16595 32D, IBC 15709

AgedCareGuide.com.au

VICTORIA 2023/24

Supported Residential Services (SRS) Acacia Gardens Adare Care Alexandra Gardens SRS Allbright Manor Angels Care Australia Angus Martin House Arnica Lodge Balmoral House SRS Berwick House SRS Blue Willows Residential Aged Care Brunswick Lodge SRS Burwood Lodge SRS Caulfield House SRS Caulfield Manor SRS Chatsworth Terrace Supported RC Corandirk House SRS Covenant House SRS Darebin Lodge SRS

35 Mount Dandenong Rd 1405 High Street Rd 42 Old Warrandyte Rd 31-35 Exeter Rd 11 Drysdale Ave 382-384 Nepean Hwy 12-14 Como St 71-75 Waverley Rd 21 Kays Ave 74 Warrandyte Rd 17 Loyola Ave 336 Blackburn Rd 509 Kooyong Rd 1019 Glenhuntly Rd 430 Main Rd 74A Maribyrnong Rd 181 Canterbury Rd 116-118 Tyler St

Size of Sing SRS (B le B eds/ Cod edroom Places) ed K eyp with E a Cou nsu ite ples d Acc om Dive mo rsio da n Med al Ther tion apy icat i Non on Sup erv Sec is ure Reg Dem ion iste e n tia C red N are Res iden urse ts’ P e Res pite ts Con side Pro red gra m

ad f mnhps

PHONE (03) Notes Ringwood East 3135 9870 0982 36 25 ad m s Wantirna South 3152 9801 7110 45 45 d h s Note 1 Donvale 3111 9842 9971 38 34 adfmnhps Croydon North 3136 9726 0588 40 40 d m n h s Note 2 Eltham 3095 1800 264 357 10 5 d mnhps Frankston 3199 9034 4824 45 39 adfm p Alphington 3078 9497 2027 27 11 ad m p s Note 3 Malvern East 3145 9572 3012 21 m s Hallam 3803 9703 1214 27 6 d mn s Note 4 Ringwood 3134 9870 6655 58 55 dfmnhps Brunswick 3056 9388 0144 27 25 d m h s Note 5 Burwood East 3151 9886 8777 23 5 a d m h p s Note 6 Gardenvale 3185 9596 6922 30 24 f m n p s Note 1 Caulfield 3162 9569 2600 30 30 a d m n h p s Note 5 Lower Plenty 3093 9439 4013 46 45 a d f m n h p s Note 5 Moonee Ponds 3039 9326 2000 40 19 dfmn s Blackburn 3130 9878 1628 24 20 d mn s Preston 3072 9471 0190 31 10 Note 7

Note: 1. Palliative care available 2. Chinese, Asian influence of food 3. Also caters for younger adults with mental health issues and/or disabilities Definitions see page 148

4. NDIS services available to residents 5. Visiting allied health practitioners 6. Chinese; Secure dementia care offered

DPS WEB Advert Page ID 15707 20581 18627 18279 55116 15667 19799 15936 15699 16002 18757 18979 18291 16034 19341 18565 18726 16161

7. Services for residents with acquired brain injuries, intellectual disabilities or substance issues IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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Supported Residential Services (SRS) PHONE (03)

Doncaster Manor Dorset Lodge SRS Eliza Park SRS Fermont Lodge SRS Ferntree Gardens SRS Finchley Court Galilee SRS Glenhuntly Terrace SRS Glenville Lodge SRS Gracedale Lodge SRS Gracevale Grange SRS Grand Villa Mentone

52-54 George St 362 Dorset Rd 157 Mount Eliza Way 29-31 Fintonia Rd 30 Forest Rd 1168 Dandenong Rd 382-384 Princes Hwy 164 Grange Rd 36 Lytton St 1-4 Linden Ct 48 Liverpool Rd 66-70 Nepean Hwy

ad f mnhps

Notes

DPS WEB Advert Page ID 20022 16165 18787 18752 15714 18501 18755 16147 16043 17974 16008 15741

Doncaster East 3109 9841 7250 23 23 dfmnh s Croydon 3136 9722 8844 45 45 a f m n p s Note 1 Mount Eliza 3930 9787 3515 43 10 d mn s Noble Park 3174 9546 3322 31 mn p Ferntree Gully 3156 9752 2170 32 24 d m n h s Note 2 Carnegie 3163 9569 6699 20 20 d mn s Noble Park 3174 9794 6881 21 10 d mn s Carnegie 3163 0438 315 798 48 6 d m ps Glenroy 3046 9300 2570 36 36 d m s Note 3 Morwell 3840 5134 8403 40 8 d mn s Note 4 Kilsyth 3137 9723 9444 45 45 a d f m h p s Note 5 Mentone 3194 9585 0733 42 40 a d m n h p s Note 6 Templestowe Lower Greenslopes SRS 236 Greenslopes Dr 18305 3107 9852 1800 40 36 d f m n p s Note 7 Hamble Court SRS 108 Martin St Brighton 3186 9596 2400 29 29 16131 adfmn s Hampton House SRS 158 Ludstone St Hampton 3188 9598 6611 40 27 Note 5 18359 adfm h s Hawthorn Grange 7-9 Hunter St Hawthorn 3122 9819 5423 54 54 15681 a d f m n h s Note 8 Hawthorn's Victoria Gardens 1 New St Hawthorn 3122 9819 6941 31 27 15696 d f m n h p s Note 9 Iris Grange SRS 569 Upper Heidelberg Rd Heidelberg 3084 9458 1311 43 41 18960 adfmnhps Iris Manor 264 High St Ashburton 3147 9813 8566 60 60 16185 a d f m n h s Note 7 Jasmine Lodge 56 Mount Dandenong Rd Ringwood East 3135 9879 3702 40 38 20739 adfmnhps Kew SRS/SRF 48 Sackville St Kew 3101 7014 9575 51 44 62165 adfm h s Kilara House 124 Main Hurstbridge Rd Diamond Creek 3089 8418 2664 25 6 NDIS Support 15751 a fmnh s Mayfair Lodge SRS 80 Stud Rd Dandenong 3175 9792 4604 44 44 18760 dfmn s Milford Hall 18 Ames Ave Carnegie 3163 9824 7412 9 5 15700 adfmnhps Mont Albert Manor 401 Elgar Rd Mont Albert 3127 9890 6074 23 15 NDIS clients welcome 15968 dfmn ps Oakern Lodge SRS 14 Bales St Mount Waverley 3149 9807 2443 12 18285 d mn s Note 7 Parkland Close Supportive Care Home 10-14 Childers St Kew 3101 9853 3330 25 8 d f m n h p s NDIS clients welcome 18762 Pineview Residential Care 324 Nicholson St Ballarat 3350 5332 2121 66 44 22214 d s Note 10 Prime Aged Care 1-3 Strabane Ave Mont Albert 3129 9890 4488 113 64113 27 dfmnh s Raynes Park Court SRS 455 Bluff Rd Hampton 3188 9533 1111 38 38 19890 adfm p s Note 9 Rosewood Downs SRS 24 Railway Pde Dandenong 3175 9701 3234 72 48 17975 d f m n p s Note 11 Rosewood Gardens Aged & Dis Care 436 Warrigal Rd Ashburton 3147 9886 0005 41 41 16125 a d f m n h s Note 9 Royal Avenue Retirement Lodge 46-48 Royal Ave Essendon North 3041 9379 3322 31 31 Note 12 18764 dfmn ps Sandy Lodge SRS 38-40 Station St Aspendale 3195 9580 9824 30 26 18765 d m s Seaview House Residential Care SRS 2 Otway Ct Portland 3305 5521 1919 58 48 20632 d mn s St James Terrace SRS 296 Warrigal Rd Cheltenham 3192 9583 9999 54 49 Note 9 15599 ad mnh s Sunnyhurst Gardens 29-31 Union St Brighton East 3187 9596 4040 22 22 16129 a d f m h p s Note 5 The Support People Pty Ltd 405A Pleasant St Ballarat 3350 5331 6634 65 50 63311 d m Waverley Hill SRS 946-952 Ferntree Gully Rd Wheelers Hill 3150 9590 0510 45 45 19009 adfmnhps Whitehaven Assisted Care Facility 15 Murray St Newcomb 3219 5248 6622 42 42 Note 13 19375 d mn ps Note: 1. Secure garden; transition care beds available 7. Visiting health professionals 11. Services for DVA and TAC clients 2. Visiting allied health practitioners; mental health supported services available 8. Alternative phone contact: 0417 149 700; 12. NDIS participants welcome; No drugs allied health services available or alcohol allowed on premises 3. Services for residents who are disabled, brain injured & those with psychiatric issues 9. NDIS approved provider 13. Access to allied health practitioners 4. Services for residents with mental health issue as required 10. Includes palliative care; Registered Nurse on call 5. Secure dementia care available 6. Multicultural facility; emergency respite available; dementia care; house Doctor on call Definitions see page 148 IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

Supported & Assisted Living 11 Drysdale Ave

Charles Brownlow RV - Ryman Healthcare

1 Vintner Ct

Easy Life Home Care

68 Great Ryrie St

Wharparilla Lodge

21 Hartshorn Dr

John Flynn RV - Ryman Healthcare

45 Burwood Hway

Mayflower Brighton - RV

7 Centre Rd

Morgan Glen Iris

14 Elizabeth St

Parkglen Assisted Care

360 Cheltenham Rd

Parkglen Respite Serv - Long Term

360 Cheltenham Rd

Parkglen Short/Long Term Accommodation

360 Cheltenham Rd

Raelene Boyle RV - Ryman Healthcare

2 Vida St

rainbow care and support

45 Mulgrave Bvd

Rushall Park

20 Rushall Cr

Rylands of Hawthorn

349 Riversdale Rd

Rylands of Kew

2 Malmsbury St

The Connault Luxury AC Living

41-45 Yarrbat Ave

The Support People Pty Ltd

405A Pleasant St

Wharparilla Lodge

21 Hartshorn Dr

Australian Unity Independent & Assisted Living

61706 49105 17971 61707 21147 86 61649 119 21696 119 61674 119 61673 61818 63595 16315 61825 61826 16005 63311 17971

AgedCareGuide.com.au Type

Fees/Costs

DPS Web Notes Advert Page ID

AREA PHONE (03)

VILLAGE

99 Laughlin & Central Independent Living Units Nunawading 9259 2106 99 Yarra Ranges Warburton 5966 4400 9 Yarra Ranges Independent Living Units Warburton 9259 2106 99 Templestowe Manor Retirement Living Templestowe Lower 9850 8877 9 Cumberland View Retirement Living Wheelers Hill 9795 9166 9 Campbell Place Retirement Community Glen Waverley 1300 294 536 9 Drummond Place Retirement Community Carlton 0409 616 613 9 Geelong Grove Retirement Community Marshall 5244 9700 9 Morven Manor Retirement Community Mornington 1300 271 389 9 Peninsula Grange Retirement Community Mornington 1300 295 763 9 The Grace Albert Park Lake Retirement South Melbourne 0477 775 786 9 Community The Oaks Retirement Community Croydon 1300 859 303 9 Victoria Grange Retirement Community Vermont South 1300 282 617 9 Walmsley Retirement Community Kilsyth 1300 859 303 9 Bendigo Independent Living Units

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r On men Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation* ADVENTCARE to AUSTRALIAN UNITY INDEPENDENT & ASSISTED LIVING

Arton Group

55116

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

VICTORIA 2023/24

Allity

5 99

9 9999 Highton 3216 5260 8099 35 9999 99 9 Heathmont 3135 9876 9830 2 9 Echuca 3564 5480 5000 14 999 99 Burwood East 3151 8849 8799 96 999 99 9 Brighton East 3187 9591 1100 84 9 99 9 Glen Iris 3146 1300 667 444 62 99999 9 Keysborough 3173 1300 117 147 54 99999 9 Keysborough 3173 1300 117 147 16 9999 Keysborough 3173 1300 117 147 16 9999 9 Aberfeldie 3040 8317 4800 27 9999999 9 Kalkallo 3064 0403 874 840 15 99 9 9 Fitzroy North 3068 9481 9300 15 9 99 Hawthorn East 3123 9015 8000 84 999 9 9 Kew 3101 9015 7000 69 999 9 9 Balwyn 3103 9830 1466 30 999999999 Ballarat 3350 5331 6634 9 9 99 Echuca 3564 5480 5000 14 999 99 Eltham 3095 1800 264 357

Definitions see pages 148

ORGANISATION AdventCare

DPS Web ID

Advert Page

PHONE (03)

Angels Care Australia

199

Sup po r 24/ ted Liv 7 Em ing 24 / ergen Total cy 7S Com uperv Call isor mu D o m ni t y F acil es O n ti c S e r v i ti e s Site ice Pur Resta s cha u ran t Reg se iste r e Ren d Nu rse tal Sm all P ets We lcom e

VICTORIA 2023/24

Golden Square 9259 2106

9 999 9 999 999 999 999 999 99 99 9 999 99 99 999 99

9 9 Note 1 122 21358 999 Note 1 122 21357 122 16574 99 Note 2 122 21359 9 9 88-89 15748 9 173 21224 99 999 73, 80, 105 21376 99 73, 80, 105 21129 99 73, 80, 105 20667 99 73, 80, 105 20668 99 73, 80, 105 21130 73, 80, 105 38192

99 99 99

73, 80, 105 18790 73, 80, 105 20666 73, 80, 105 20665

Note: 1. Approval must be given for small pets in writing from AdventCare Management

2. 8Whole of Life Lease ILUs on site; Approval must be given for small pets in writing from AdventCare Management

* This section only includes organisations who have chosen to advertise

Definitions see page 148

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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Type

AREA PHONE (03)

VILLAGE

9 Karana Retirement Living Residences Kew 13 22 78 9 Peninsula View Retirement Residences Frankston South 13 22 78 9 Strathalan Retirement Living Macleod 13 22 78 9 The Orchards Retirement Living Doncaster East 13 22 78 9 Westhaven Community Retirement Living Footscray 13 22 78 99 Affordable Independent Living Units Canterbury 0408 140 423 99 Hester Canterbury Canterbury 1300 667 444 9

999 99 99 999 999 9 BASScare 99 99 Morgan Glen Iris Glen Iris 1300 667 444 99 9 Benetas Bridgewater Lake Roxburgh Park 0419 028 518 9 9 Dalkeith Heights Independent Living Traralgon 5175 0955 9 999 St John’s Rise Retirement Village Mooroolbark 1300 236 382 9 99 BlueCross Grossard Court Retirement Living Cowes 1300 133 414 9 999 Sheridan Hall Caulfield Retirement Living Caulfield North 9523 5778 99 999 Brotherhood of St. Laurence Aged Care Fitzroy Independent Living Units Fitzroy 1300 147 147 99 9 Calvary Balmoral Mews Retirement Village Grovedale 1800 527 272 9 999 Barongarook Gardens Retirement Village Colac 1800 527 272 9 999 Sydney Williams Retirement Village Doncaster East 1800 527 272 9 99 Churches of Christ Arcadia Apartments Essendon 1800 199 740 9 99 Bethany Close Retirement Village Ormond 1800 199 740 9 Chesterville Retirement Village Cheltenham 1800 199 740 9 9 Emmaus Lodge Murrumbeena 1800 199 740 99 Grant Street Retirement Village Oakleigh 1800 199 740 9 9 mecwacare Berwick Brae Gardens Retirement Village Berwick 8573 4916 9 99 Ballan Retirement Village Ballan 9275 3388 9 John Atchison Retirement Living Hoppers Crossing 8573 4916 9 9 999 Pascoe Vale Gardens Retirement Village Pascoe Vale 8573 4916 9 9 99 Robin Syme Malvern Malvern 9831 9876 9 999 Medical and Aged Care Group Casey Manor Retirement Village Narre Warren South 9428 2800 9 999 Mercy Health Golden Rise Bendigo Golden Square 1300 112 732 9 99 Mercy Place Apartments Parkville Parkville 9385 9446 9 999 Mercy Place Colac Colac 5233 5600 99 999 Mercy Place Rice Village Geelong 5247 2200 9 99 Shepparton Independent Living Units Shepparton 0484 916 544 9 99 St Margaret's Community Retirement Village Reservoir 0439 014 831 9 99 Parkglen Assisted Care Keysborough 1300 117 147 9 9 Respite Services - Long Term Keysborough 1300 117 147 9 9 Retirement Community Keysborough 1300 117 147 999 999 Short/Long Term Accommodation Keysborough 1300 117 147 9 9 Hedley Sutton Retirement Living

Camberwell

Note: 1. Supported Living on site 2. Rental accommodation for people aged 65 and over who are financially disadvantaged; emergency call system monitoring fee is not included in the maintenance cost

* This section only includes organisations who have chosen to advertise

Fees/Costs

DPS Web Notes Advert Page ID

BAPTCARE to PARKGLEN ORGANISATION Baptcare

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

13 22 78

9 9 9 9 9 9 9

9 9 Note 1 9 9 9 9 9 99 9 Note 1 99

84 20613 84 20612 84 61715 84 20614 84 16235 84 20615 86 16286 86 20912 86 61649 121 63290 121 20605 121 62105

99 22-23, OBC 62208 99 22-23, OBC 62207 74 16273 999 28 20659 99 28 20660 99 28 20658 99 68 19710 99 68 19709 99 68 21512 99 68 15995 9 9 Note 2 68 15996 99 9, 94 19356 99 9, 94 63135 99 9, 94 22386 9 9 9, 94 20777 999 9, 94 61613

99 9 99 Note 3 999 Note 1 99 Note 1 9 99 Note 1

33D 15946

Note 1

119 21696

Note 1

119 61674

79 62022 79 20599 79 21230 79 21231 79 21351 79 16282

119 19271 Note 4

119 61673

3. Pets may be suitable, upon approval of Management 4. Extra services available

Definitions see page 148

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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VICTORIA 2023/24

Type

Respect Aged Care

Tabulam & Templer Homes for the Aged (TTHA) TriCare Uniting AgeWell

Vasey RSL Care VMCH

Fees/Costs

DPS Web Notes Advert Page ID

REGIS AGED CARE to VMCH ORGANISATION Regis Aged Care

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

201

AREA PHONE (03)

VILLAGE

Blackburn South 1800 609 799 99

114-115 20761 99 99 98 20117 Deakin Village Tongala 5859 0800 99 9 98 20430 Memorial Drive Retirement Village Tongala 5859 0800 9 9 99 98 15878 St John's Village Self Care Units & The Terrace Wangaratta 5721 4214 9 99 99 98 20661 Swan Hill Village Swan Hill 5032 1159 9 99 9 9 98 62233 The Terrace Wangaratta 0419 913 951 9 99 Tabulam & Templer Homes Retirement Living Bayswater 8720 1333 99 108 21354 999 99 Hayville Retirement Community Box Hill South 9890 0171 9 38-39 18560 99 99 14-15 20600 Amarco Apartments Kingsville 9680 0500 9 999 9 14-15 16351 Condare Court ILUs Camberwell 9845 3139 99 999 99 14-15 18609 Costa Court Independent Living Units Belmont 5243 9566 9 999 99 Independent Retirement Living, Victoria Victoria 1300 783 435 99 999 9 999 Note 1 14-15 21521 14-15 16180 Kalkee Independent Living Units Belmont 5243 9566 999 999 99 14-15 38662 Manningtree Hawthorn Hawthorn 1800 001 047 9 9 999 9 99 Note 1 14-15 15693 Nangare Independent Living Units Burwood 9845 3139 9 9 99 14-15 20580 Strathdon Independent Living Units Forest Hill 9845 3139 9 9 99 Valkstone Independent Living Units Bentleigh 9845 3139 9 9 99 Note 1 14-15 15692 14-15 17889 White Hills Haven White Hills 5434 3000 99 9 99 Yernga Independent Living Units Mount Waverley 9845 3139 9 99 99 Note 1 14-15 17890 Note 2 97, 101 15982 Ex-Service Accommodation Hawthorn 1300 602 108 99 87 20603 Athelstan Retirement Apartments Camberwell 1300 698 624 9 99 99 87 20910 Barnsbury Retirement Apartments Deepdene 1300 698 624 9 99 99 87 18799 Corpus Christi Retirement Village Clayton 1300 698 624 9 999 99 87 61635 Marcellin Retirement Village Kyneton 1300 698 624 9 9 9 87 61634 McAuley Retirement Village Trentham 1300 698 624 9 9 9 87 16105 Parkview Retirement Village Eltham 1300 698 624 9 99 87 16095 Providence Retirement Village Bacchus Marsh 1300 698 624 99 999 999 87 20243 Shanagolden Retirement Village Pakenham 1300 698 624 9 999 9 9 87 20963 St Joseph's Mews Retirement Apartments Hawthorn 1300 698 624 9 99 99 87 20245 St Thomas' Retirement Village Greensborough 1300 698 624 9 99 99 87 20576 St. Catherine’s Serviced Apartments Balwyn 1300 698 624 9 99 9 9 87 16045 St. Joseph’s Place Retirement Village Brunswick West 1300 698 624 9 99 87 20244 Star of the Sea Retirement Village Torquay 1300 698 624 9 999 99 Regis Inala Village

Note: 1. Pets may be suitable, upon approval of Management

2. Rental units for veterans, widows or widowers of Australian/Allied Forces & ex-service community members of any age

* This section only includes organisations who have chosen to advertise

Definitions see page 148

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

P A C K A G E S

Home Care Packages directory – Approved Providers Approved Home Care Package providers deliver home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers, in Greater Metropolitan Melbourne & Regional areas.

Melbourne city Eastern metro Northern metro Southern metro Western metro

C A R E

VICTORIA 2023/24

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables for Metropolitan Melbourne are organised in five regions: Melbourne city, Eastern metro, Northern metro, Southern metro and Western metro. The Regional Victoria table consists of the North East, North West, South East, South West and West regions. The list below is a quick reference guide to help you find in which group council districts are listed. For example Whitehorse LGA is grouped under Eastern metro, whereas Moyne Council District is listed in the Regional Victorian grouping South West.

North East region North West region South East region South West region West region

H O M E

HCPs Metropolitan & Regional areas PB

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202

Page 150 is a colour coded map of Greater Metropolitan Melbourne to show you which council districts are grouped together. You'll find a colour coded map of Regional Victoria areas on page 151.

Metropolitan Melbourne Regions Council District

Region

Council District

Region

Banyule

Northern

Maroondah

Eastern

Bayside (VIC)

Southern

Melbourne

Boroondara

Northern

Melton

Western

Brimbank

Western

Monash

Eastern

Cardinia

Southern

Moonee Valley

Western

Casey

Southern

Moreland

Western

Darebin

Northern

Mornington Peninsula

Southern

Frankston

Southern

Nillumbik

Northern

Glen Eira

Southern

Port Phillip

Southern

Greater Dandenong

Southern

Stonnington

Southern

Hobsons Bay

Western

Whitehorse

Eastern

Hume

Western

Whittlesea

Northern

Kingston (VIC)

Southern

Wyndham

Western

Knox

Eastern

Yarra

Northern

Manningham

Eastern

Yarra Ranges

Eastern

Maribyrnong

Western

Regional Victoria Regions Council District

Region

Council District

Region

Alpine

North East

Bass Coast

South East

Ararat

West

Baw Baw

South East

Ballarat

West

Benalla

North East

AgedCareGuide.com.au

Regional Victoria Regions continued Council District

Region

Council District

Region North East

Buloke

North West

Moira

Campaspe

North West

Moorabool

Central Goldfields

North West

Mount Alexander

North West

Colac-Otway

South West

Moyne

South West

Corangamite

South West

Murrindindi

North East

East Gippsland

South East

Northern Grampians

West

Gannawarra

North West

Pyrenees

West

Glenelg

South West

Queenscliffe

South West

South Gippsland

South East South West

West

Golden Plains

West

Greater Bendigo

North West

Southern Grampians

Greater Geelong

South West

Strathbogie

North East

Greater Shepparton

North East

Surf Coast

South West

Hepburn

West

Swan Hill

North West

Hindmarsh

West

Towong

North East

Horsham

West

Unincorporated

[Not set]

Indigo

North East

Wangaratta

North East

Latrobe (VIC)

South East

Warrnambool

South West

Loddon

North West

Wellington

South East

Macedon Ranges

North West

West Wimmera

Mansfield

North East

Wodonga

North East

Mildura

North West

Yarriambiack

West

Mitchell

North East

West

How to read the HCP table

The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au . The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services, and medication assistance. The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Z and the Veterans’ Supplement R, are offered to eligible persons only.

Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural, remote or isolated areas t. The Cultural Environment g indicates providers offering services for people from culturally diverse backgrounds. Based on your care needs, an ACAS assessment will determine what level of care you are eligible for and if any supplements apply to you.

203

H O M E

HCPs Metropolitan & Regional areas

VICTORIA 2023/24

C A R E

P A C K A G E S

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These icons help you find the packages that are most suitable for you.

Melbourne city Eastern metro Northern metro Southern metro Western metro

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care Packages Levels

PHONE (03)

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

Notes

Cultural Environment

DPS Web Advert Page ID

Community Elders Services 9383 4244 1234 8Zetg Note 1 16498 nnn Aboriginal Care & Health 9070 9931 1234 8Ze 21831 nnnnn Absolute Accent Home Care 8720 1338 Note 2 108 21355 1234 8ZeRg nnnnn Access Health & Community Richmond 9810 3000 12 Note 3 18187 8g nnn AccessCare 1300 819 200 1234 8Zg ATSI, CALD, LGBTIQ 37 17601 n ACCS North & West 1800 953 963 1234 8Zg Note 4 17683 n n n ACCS South & East 1800 953 963 1234 8Zg Note 4 18170 n n Active Community Group 8820 0000 1234 8ZeYRg Note 5 48-49 61989 nnnnn Age Up Health 1300 254 326 1234 8ZeR 61667 nnnnn Alfred Home Care Packages 9076 6864 1234 8ZRg Note 6 17599 n annecto at Home Support Northern Region (VIC) 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ 17652 n n annecto at Home Support South Eastern Region (VIC) 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17660 n n annecto at Home Support Western Region (VIC) 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ 19909 n n At Your Service Home Care 1300 952 860 1234 8ZeYRg Note 7 38565 nnnnn Auspire Care VIC 1300 433 983 1234 8Zeg Note 8 38603 n nnn Australian Multicultural Community Services (AMCS) 9689 9170 1234 8ZeRg CALD 34 20697 nnnnn Australian Vietnamese Women's Association - Baybrook 9428 9078 1234 8Ze 61239 nnnnn AVWA Home Care Services East & South 2699 1234 8Zg Vietnamese 38615 nnnnn AVWA Planned Activity Groups North and HCP North-East-South 9546 9078 1234 8Zg Vietnamese 18976 nnnnn AVWA Planned Activity Groups West and Home Care Packages West 9428 9396 1922 1234 8Zg Vietnamese 17705 nnnnn Baldwin Living HomeServe Victoria 6221 5483 1234 8ZR 62246 n BallyCara HomeCare VIC 1300 037 542 1234 8g Italian 38771 n n Baptcare Home Help Eastern Metro 13 22 78 84 18620 1234 8ZeYR nn Baptcare Home Help Northern Metro 13 22 78 1234 8ZeYRg Maltese 84 17583 n n Baptcare Home Help Southern Metro 13 22 78 1234 8ZeYR 84 17667 n Baptcare Home Help Western Metro 13 22 78 1234 8ZetRg Maltese 84 17716 n n BASScare Home Care 8809 0050 1234 8Ze 86 62221 n Bayside City Council Aged & Disability Services 9599 4444 1234 8ZR Note 9 21795 n Benetas Home Care East 1300 236 382 1234 8ZeYRg Note 10 121 17577 nn Benetas Home Care North West 1300 236 382 1234 8ZeYRg Note 10 121 17608 n n n Benetas Home Care South 1300 236 382 1234 8ZeYtRg Note 10 121 17703 n Better Living Home Care Packages (VIC) 1300 307 344 1234 8ZeYRg Note 11 19001 nnnnn

Note: 1. ATSI - Koori Community Aged Care Packages services available 2. Arabic, CALD, Eastern, Northern, Southern & Western European, Indian, LGBTIQ, NESB 3. Asian, CALD, Dutch, Indian, Turkish, Vietnamese 4. Bosnian, Croatian, Macedonian, Slavic 5. Arabic, Asian, CALD, Chinese, German, Indo-Chinese, Malaysian, Singaporean, South Asian, Vietnamese

6. ATSI, CALD, LGBTIQ, NESB - Access to Interpreters for all languages 7. CALD, European, South Asian 8. African, CALD, European, Islamic, Muslim, NESB, Slavic, Sri Lankan; Oxygen Supplement 9. Allied health professional available 10. ATSI, CALD, LGBTIQ, NESB 11. CALD, Chinese, European, German, Italian

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

Melbourne city Eastern metro Northern metro Southern metro Western metro

VICTORIA 2023/24

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Community Services nnnnn BlueCross Community Care Packages East Melbourne Region n BodeWell Community Care Packages North Melbourne Region n n BodeWell Community Care Packages South Melbourne Region n BodeWell Community Care Packages West Melbourne Region n BodeWell Bolton Clarke, Support nnnnn Brotherhood ofAtSt.Home Home Care Packages nnnnn Calvary Home CareLaurence nnnnn Care Connect VIC - Metro Melbourne nnnnn Care Services Australia nnnnn Chinese Community Social Services Centre (CCSSCI) HCP nnnnn Claro Aged Care & Disability Services nnnnn CO.AS.IT. Aged Care Packages (VIC) nnnnn Colbrow Care nnnnn Comfort Home Care nnnnn Comm Care nnnnn Continuity Care Australia Pty Ltd nnnnn Cumberland View Home Care n n EACH Home Care Packages (VIC) nnn Empower Homecare (EPHC) n nn Enrich Living Services VIC nnnnn Farris Care Services n nnn FCCVI Home & Community Care nnn Feros Care/ At-home aged care in Victoria n Friends Home Care Services VIC nnnnn FiveFive Good Good Friends NDIS Services nnnnn Fronditha Care Packages nnnnn genU HomeCareCareHomePackages nnnnn Great Service Home Care (VIC) nnnnn Guardian Healthcare Services nnnnn HammondCare At Home Melbourne nn Happy Living Home Care Packages nnnnn HCA Home VIC nnnnn healthAbility Home Care Packages nn n Note: 1. Includes packages for DVA & homeless clients

Home Care Packages Levels

205

Home Care Packages Supplement

PHONE (03)

1300 133 414 1234 8ZeRg 1300 726 291 1234 8ZeR 1300 726 291 1234 8ZeR

1300 726 291 1234 8ZeRg

Notes

DPS Web Advert Page ID

CALD

22-23, OBC 17642 IFC-1 19915 IFC-1 38177

NESB, Sri Lankan IFC-1 19264

1300 726 291 1234 8ZeR

IFC-1 19265

1300 147 147 1234 8ZeYR

74 17584

1300 221 122 1234 8Ze

1800 527 272 1234 8ZetR

17935 28 16056

1800 692 464 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17609 1300 455 322 1234 8Z

38987

Chinese 17578 1234 8Zeg 1300 303 770 1234 ZeYtRg CALD 22122 9349 9000 1234 8Zeg Italian 111 17661 8548 5453 1234 8ZeR 20268 02 7258 7211 1234 8Zt 38406 9803 3504 1234 8ZeYtRg Asian, European 38435 1800 012 273 1234 8ZeYtR 63349 9790 0555 1234 8Ze 173 21143 1300 003 224 1234 8ZeYR Note 1 19330 9942 7106 1234 8Z 22297 1300 202 003 1234 8ZeR 17674 1800 572 401 1234 8 46449 9687 9011 1234 8g Asian, CALD, Filipino 18997 1300 418 418 1234 8eR 20734 1300 787 581 1234 8Z 22263 1300 787 581 1234 8Z 49179 9552 4100 1234 8ZeYtRg CALD, Greek, NESB 17596 1300 558 368 1234 8ZeYtRg ATSI, CALD, LGBTIQ 19528 1300 122 020 1234 8 64024 1300 978 009 1234 8Z 61583 1800 826 166 1234 8ZetR 22260 1300 911 728 1234 8ZetR 62822 1300 422 111 1234 8ZetR 38171 9430 9100 1234 8ZetR 19011 8848 0288

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

206

VICTORIA 2023/24

These icons help you find the packages that are most suitable for you.

Melbourne city Eastern metro Northern metro Southern metro Western metro

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

PHONE (03)

Packages for Veterans

Home Care Packages Supplement

Notes

Cultural Environment

DPS Web Advert Page ID

Ageing Place Mornington (and home care office) 5978 9700 1234 8ZeR 79 38880 n Healthy (VIC) 1300 764 433 1234 8ZeR 35 21741 nnnnn HenderCare Home Care Assistance South East Melbourne 9005 1159 21933 1234 8ZeR n n Home Caring 1300 875 377 1234 8Zeg Note 1 39049 nnnnn Home Instead Melbourne Blackburn & Eastern Suburbs 9877 3773 1234 8Z 20864 n Home Instead Melbourne Inner East 9913 7710 1234 8Z 20866 nn Home Instead Melbourne Inner South & Bayside 9576 8545 1234 8 20870 n n Home Instead Melbourne Outer East & Glen Waverley 9754 4861 1234 8Z 20867 n Home Instead Melbourne Outer North East 9439 6676 1234 8Z 38530 nn Home Instead Melbourne Outer North East 9439 6676 124 61856 8Ze nn Home Instead Senior Care Footscray 9317 5204 1234 8Z 49351 n n Home Physio Melbourne 1800 166 167 1234 8 46601 nnnnn Home Support Services (VIC) 1800 854 300 21928 1234 8ZetR nnnnn Hume City Council Aged Care Services 9205 2200 1234 8Z 17668 n integratedliving Australia Victoria 1300 782 896 1234 8ZetR 21237 n IPC Health Aged Care Services 9296 1200 1234 8ZeRg ATSI, CALD, LGBTIQ 17654 n Iris Manor 9813 8566 1234 8ZRg CALD, NESB 16185 nnn IWAA Home Care Services (VIC) 0435 878 173 1234 8Zeg Note 2 38679 nnnnn Jewish Care In-Home Services 8517 5999 1234 8ZeRg Jewish 20298 nnnn Just Better Care Hume & Southern Riverina 5873 2034 1234 8Zt 27 20453 n Just Better Care Melbourne Bayside & South East Melbourne 9596 2444 1234 8Zg Note 3 27 38512 n n Just Better Care Melbourne Mornington 5972 1860 1234 8Z 27 38510 n Just Better Care Melbourne North West & Inner East 9070 3436 27 38502 n n Just Better Care Melbourne Outer East & Melbourne Outer North East 5972 1860 1234 8Z 27 61580 1234 8Z nnn Just Better Care Melbourne West 9059 9800 1234 8Z 27 62080 n Just Better Care VIC 1300 587 823 1234 8Z 27 19815 nnnnn Just Better Care Western Victoria 5381 1432 1234 8Z 27 38511 n Just For U Care 9578 3024 1234 8Zeg Jewish, NESB 21830 nnnnn Kal'ang Respite Care Centre Aboriginal Corporation 07 4124 7780 1234 8ZeYg Note 4 17392 nnnnn KinCare VIC 1300 110 254 1234 8ZetR 16051 nnnnn Latrobe Community Health Service 1800 242 696 1234 8ZeYtR 21531 nnnnn Let's Get Care (VIC) 1300 497 442 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 38280 nnnnn Life Without Barriers VIC 1800 792 359 1234 8ZetRg ATSI, CALD, LGBTIQ 20848 nnnnn Like Our Own 1800 687 696 1234 8Zg Note 5 38470 n Lite n' Easy 13 15 12 1234 8 Fee for service available 49557 nnnnn Note: 1. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese 3. Arabic, Filipino, Greek, Polish, Russian 5. CALD, Greek, Hindi, LGBTIQ, NESB, Russian 2. Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish

4. ATSI, Asian, LGBTIQ; Medication Assistance

AgedCareGuide.com.au

Melbourne city Eastern metro Northern metro Southern metro Western metro

VICTORIA 2023/24

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care Packages Levels

PHONE (03)

207

Home Care Packages Supplement

Notes

DPS Web Advert Page ID

Home Care 9070 4746 123 39059 8 nnnnn Lively Local Guardians Home Care Self Managed Specialists 7067 0555 1234 8Z 38858 n Community Care 1300 902 023 1234 8ZeRg Note 1 18319 nn MannaCare Mayflower Home Care 9591 1100 61679 1234 8Z nnn MCWA - Aged Care With A Difference 9318 1111 1234 8ZetRg Note 2 22041 nnnnn mecwacare Home Care Packages 8573 4980 1234 8ZeYRg CALD 9, 94 17917 nnnnn Melbourne City Council Ageing & Inclusion Services 9658 9658 234 17648 8ZeYR n Health Home Care Geelong 5240 7300 1234 8ZeYR 79 61708 n Mercy Health Home Care Hughesdale 9557 0811 1234 8ZeYR 79 18510 nnn Mercy Mercy Health Home Care Lynbrook 9797 3900 CALD, LGBTIQ 79 17604 1234 8ZeYRg n Mercy Health Home Care Parkville 9385 9444 1234 8ZeYRg CALD 79 18984 n n n Mercy Health Home Care Reservoir 8414 6050 1234 8ZeYRg Greek, Italian 79 17590 nn n Merri Health Home Care Packages 8319 7430 1234 8ZeYRg CALD, LGBTIQ 19329 n n n MiCare Home Care Packages -Victoria 1300 064 064 1234 8ZetRg Note 3 18308 nnnnn MiCare Home Care Packages Southern 1300 064 064 Note 3 17573 1234 8ZeRg n nnn Monash Health Community Support Options 9792 7747 1234 8ZeYtRg Note 4 17673 n Moonee Valley City Council Aged & Disability Services 9243 8748 1234 8ZeYRg Note 5 17633 n Morcare Services 9800 4433 1234 8Zetg Note 6 38425 nnnnn Northern Health 9495 3144 1234 8ZtR 47043 nn n Northern Health Home Care Packages 9495 3219 1234 8ZeRg ATSI, CALD, LGBTIQ, NESB 16338 n n Olivet Care Home Care Services 9131 5500 63027 1234 8Z n Omni-Care 9484 8102 234 4 16036 8Z nnnnn Parkglen Home Care Services 1300 117 147 1234 8ZeR 119 21697 nnnnn PCCV Home Care Packages 9569 4020 1234 8ZetRg CALD, Polish 17576 nnnnn Pearl Home Care - Melbourne East 0411 848 233 1234 8Z 63086 nn n Pearl Home Care - Melbourne West Victoria 0432 810 603 1234 8Zt 63025 n n Pearl Home Care - Mornington Peninsula VIC 5906 5830 63596 1234 8 n Pearl Home Care - North East Melbourne Vic 9939 7540 1234 8Z 62144 n Home Care - South Yarra VIC 0410 678 266 1234 8Z 63577 n n Pearl Pearl Home Care Melbourne Central 9124 3744 1234 Z 63023 n Pearl Home Care North Melbourne Victoria 1300 030 356 1234 8Z 63024 n Health Home Care Packages 5970 2001 1234 8ZeYtRg ATSI, LGBTIQ 17706 n Peninsula People First Healthcare 9402 9533 Note 6 38676 1234 8ZeYtRg nnnnn Prestige Inhome Care Melbourne 1300 103 010 1234 8Z 20261 nnnnn Prompt Care Home Care Packages Metropolitan VIC 21435 nnnnn PRONIA Aged Care Services Eastern/Northern Metro Region 180085604724444273 1234 8ZetR CALD, Greek 22268 1234 8ZeRg nnnnn PRONIA Aged Care Services Southern/Western Metro Region 9388 9998 1234 8ZeRg CALD, Greek 18396 n nn rainbow care and support 0403 874 840 1234 63595 nnnnn Regis Home Care Eastern Metro 1300 188 740 114-115 21584 1234 8ZeYR nnnn Right at Home RightCare 07 3054 1360 1234 8ZR Note 7 25 22069 nnnnn Royal Freemasons Home Care 1800 756 091 1234 8ZeYtR 17651 nnnnn Note: 1. Arabic, Asian, Greek, Indian 4. ATSI, CALD, LGBTIQ, NESB; Oxygen & Feeding supplements 7. Oxygen and Enteral Feeding Supplement 2. CALD, European, LGBTIQ, Slavic, Turkish, Ukrainian 3. Arabic, Asian, CALD, European, LGBTIQ, Latin American, NESB

5. CALD; Meals on Wheels available 6. African, Asian, Chinese, Indian, Korean

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

208

VICTORIA 2023/24

These icons help you find the packages that are most suitable for you.

Melbourne city Eastern metro Northern metro Southern metro Western metro

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

Notes

PHONE (03)

Cultural Environment

DPS Web Advert Page ID

Community Care 9793 0028 1234 8ZeYRg Note 1 21812 nnnn RusCare Sacred Heart Local 8530 8300 Dutch, Spanish 17603 1234 8Zeg n nnn SAI Home & Community Care 8785 0999 1234 8g CALD, Indian, Sri Lankan 21002 n Salvos Home Care VIC 1300 111 227 1234 8Ze 70 17671 nnnnn Samarinda Home-Based Services 9058 6068 1234 8Z 21723 nn Senior Helpers Southeast Melbourne 8524 7699 1234 8Z 61604 nnn Senior Helpers Casey 9133 4056 1234 8Z 20312 nn n Seniors Community Care 5977 6966 22124 1234 8ZR n n Sequel Home Care 9499 1200 1234 8Z 22114 nnnnn SereneCare 1300 773 174 1234 8ZeYR 61689 nnnnn Silver Chain 1300 650 803 1234 8ZeR 37569 nnnnn Simply Helping Geelong & Barwon 5261 4808 1234 8Z 31 21881 n Simply Helping Goulburn Valley 5795 1635 1234 8Zt 31 21883 nn Southern Cross Care (SA, NT & VIC) Inc Home Care Victoria 1800 852 772 ATSI, CALD, LGBTIQ 62801 1234 8Zg n 1300 735 653 1234 8ZeYRg CALD 19907 nnnnn Spectrum Care - Home Care VIC 1800 778 767 1234 8Z 11 22001 nnnnn StStarVincent's Home Care 1800 266 664 1234 8ZeR 22038 n Star Health Care 9763 8009 1234 8 61573 nnnnn StevenResidential 9686 1234 8ZetR 16503 n SunburyDoyleand Cobaw Community Health Home Care Packages 5997 5421 6061 ATSI 22254 1234 8ZeRg n Tender Loving Cuisine Australia Pty Ltd 1800 801 200 1234 8 63101 nnnnn The CareSide 1300 854 080 1234 8ZetR 38183 nnnnn TSC Home & Community Care 5566 1234 8Zg Note 2 38303 nnnnn United Spanish Latin American Welfare Centre Home Care Packages 9898 9318 2949 1234 8ZeYg Note 3 22039 nnnnn Uniting AgeWell Andrew Kerr Home Care 5975 6334 14-15 62242 1234 8ZeR n Uniting AgeWell Melbourne East Metro Home Care 8845 1800 1234 8ZetR 14-15 17582 nn Uniting AgeWell Melbourne North West Metro Home Care 9111 9595 1234 8Zeg CALD 14-15 17880 n n n Uniting AgeWell Melbourne South Home Care 9089 1900 1234 8ZeRg CALD 14-15 17689 n Vasey RSL Home Care 9810 5570 1234 8ZeR 97, 101 17680 nnnn VASS Aged Care & Disability Support Services Note 4 21460 nnnnn Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider) 045093598762861088 1234 8Zeg 63754 1234 8 nnnnn Village Baxter Community Care 5971 6380 1234 8ZeRg Note 5 21734 n Village Glen Flexicare Home Support 1300 435 394 1234 8Z 38591 n Vision Australia - Home Care Package (VIC) 1300 847 466 1234 8etRg Note 6 17632 nnnnn VMCH Ballarat 1300 698 624 1234 8 87 64079 nnnnn Note: 1. Arabic, European, Jewish, Muslim, Polish, Russian, South Asian, Ukrainian 4. Arabic, Assyrian, CALD, Lebanese, NESB, Turkish - Includes multilingual staff 2. Asian, CALD, Chinese, Indo-Chinese, Malaysian, Singaporean, South Asian, Vietnamese 3. CALD, Hispanic, Latin American, NESB, Spanish

5. ATSI, Bosnian, Croatian, Egyptian, Filipino, Greek, Italian 6. CALD - Priority for clients who are blind or have low vision

AgedCareGuide.com.au

Melbourne city Eastern metro Northern metro Southern metro Western metro

VICTORIA 2023/24

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care Packages Levels

Home Care Packages Supplement

PHONE (03)

Echuca 1300 698 624 1234 8 nnnnn VMCH Home Care Services Eastern/Northern Metro Region 1300 698 624 1234 8ZeYRg nn VMCH Home Care Services Southern Metro Region 1300 698 624 1234 8Zeg n VMCH Home Care Services Western Metro Region 1300 698 624 1234 8ZeRg n n VMCH Moe 1300 698 624 1234 8 nnnnn VMCH VMCH Shepparton 1300 698 624 1234 8 nnnnn VMCH Wangaratta 1300 698 624 1234 8 nnnnn VMCH Wantirna nnnnn Weary Dunlop Retirement Village - Aged Care - Ryman Healthcare 130085456981400624 1234 8 1234 8ZR n Wintringham Home Care Packages Metropolitan VIC 9034 4824 1234 8ZeYR nnnnn Woman's Way Cleaning Services Pty Ltd 0413 092 769 1234 8 nnnnn YNA Your Nursing Agency Home Care Services (VIC) 8823 0500 1234 8 n

North East region North West region South East region South West region West region

Notes

DPS Web Advert Page ID 87 64083

CALD

87 17666

ATSI, CALD

87 17631

CALD, Maltese

87 18640 87 64078 87 64080 87 64081 87 64082 21121 17645 43 60383 22107

AgedCareGuide.com.au

VICTORIA 2023/24

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Care & Health nn Absolute ACCS Barwon n Up Health nn nn Agealpine@home Community Care Services n at Home Support Grampians Region n n annecto at Home Support Loddon Mallee Region n annecto Multicultural Community Services (AMCS) n Australian Baldwin Living Victoria n Baptcare HomeHomeServe Barwon South West nnn Baptcare Home Help Gippsland Bairnsdale n Baptcare Home Help Gippsland Morwell n Baptcare Home Help Hume nn Baptcare Home Help n Bartay Agency Help Loddon Mallee Western n Bass Coast Health Home Care Packages (Flexihealth) n Beaufort & Skipton Health Service Beaufort Campus n nn Beaufort & Skipton Health Service Skipton Campus n Bellarine Community Health Home Care Packages n Bendigo Health Community Care Services nn n Benetas Home Care Gippsland n Benetas Home Care Rural North West nn nn Better Living Home Care Packages (VIC) nnnnn Brotherhood of St. Laurence Home Care Packages n n

Note: 1. Bosnian, Croatian, Macedonian, Slavic

209

2. ATSI, CALD, LGBTIQ, NESB

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (03)

9070 9931

1234 8Ze

1800 953 963 1234 8Ztg 1300 254 326 1234 8ZeR

DPS Web Advert Page ID 21831

Note 1

22244 61667

1234 8ZetRg CALD, German, Italian 17634 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ 20879 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17684 9689 9170 1234 8ZeRg CALD 34 20697 6221 5483 1234 8ZR 62246 13 22 78 1234 8ZeYtRg CALD, NESB 84 17614 13 22 78 1234 8ZeYtR 84 18624 13 22 78 1234 8ZeYtR 84 18625 13 22 78 1234 8ZeYtR 84 18619 13 22 78 1234 8ZeYtR 84 17628 5427 0338 1234 8 18313 5671 3476 1234 8ZeYtRg ATSI, LGBTIQ 17692 5349 1600 1234 8ZeR 15544 5340 1100 1234 8ZeR 15892 1800 007 224 1234 8Z 20582 5454 7833 1234 8ZetR 17629 1300 236 382 1234 8ZeYtRg Note 2 121 17720 1300 236 382 1234 8ZeYtRg Note 2 121 17718 1300 307 344 1234 8ZeYRg Note 3 19001 1300 147 147 1234 8ZeYR 74 17584 5755 0142

3. CALD, Chinese, European, German, Italian

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

210

VICTORIA 2023/24

These icons help you find the packages that are most suitable for you.

North East region North West region South East region South West region West region

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Home Care - Gippsland n Calvary Connect VIC nn nn Care Central Gippsland Health Home Support n Central Highlands Rural Health - Home Care Services n n City of Greater Geelong Care Services n Claro Aged Care & DisabilityCommunity nnn CO.AS.IT. Aged Care PackagesServices (VIC) n Cobden Health n Colac Otway Shire Older Persons & Ability Support Services n Colbrow Care n Comm Care nnnnn Community Interlink (VIC) Home Care nn Care Australia Pty Ltd nnnnn Continuity Cooinda n Corryong Health Community Services n DWECH Home & Community Care Services n EGHS n Fairviewat Home Home Care Packages n FCCVI HomeVillage& Community n Feros Care/ At-home aged careCarein Victoria n nn Five Good Friends Home Care Services VIC nn Five Good Friends NDIS Services nn Home Care Packages (VIC) nn nn genU Gippsland Lakes Complete Health Home Care Packages n Grampians Ballarat Home Care Packages n Great OceanHealth Road Health Apollo Campus (HCP) n Great Ocean Road Lorne Campus (HCP) n Great Service HomeHealth Care nnnnn GSHS Home Care Services n Guardian Healthcare Services nnnnn HCA Home VIC n n Heathcote Health Residential Aged Care n HenderCare (VIC) nnnnn Hesse Rural Health Community Care nn Heywood Rural HealthServiceResidential Aged Care n Home Caring nnnnn Home Instead Horsham n

Note: 1. Asian, CALD, Filipino - Includes Filipino dialects: Cebuano, Ilongo, Kapampangan

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

PHONE (03)

1800 527 272 1234 8ZetR

Notes

Cultural Environment

DPS Web Advert Page ID 28 18125

1800 692 464 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17609

21131 1234 8 5321 6544 234 20247 8ZetRg LGBTIQ 5272 5272 1234 8ZeYR 17615 1300 303 770 1234 ZeYtRg CALD 22122 9349 9000 1234 8Zeg Italian 111 17661 5595 3100 1234 8ZetRg CALD - Diabetes Educator 15835 5232 9420 1234 8Zet 19345 8548 5453 1234 8ZeR 20268 9803 3504 1234 8ZeYtRg Asian, European 38435 1300 203 203 1234 8Zetg ATSI, CALD 17626 1800 012 273 1234 8ZeYtR 63349 5761 3300 1234 8ZeYtR 15847 02 6076 3260 1234 8t 15855 5521 7535 1234 8etg ATSI 21457 5352 9328 1234 8ZetR 21458 5623 2752 1234 8ZtR 38201 9687 9011 1234 8g Note 1 18997 1300 418 418 1234 8eR 20734 1300 787 581 1234 8Z 22263 1300 787 581 1234 8Z 49179 1300 558 368 1234 8ZeYtRg ATSI, CALD, LGBTIQ 19528 5152 0075 1234 8ZeYtRg ATSI 19331 5320 3010 1234 8ZetR 17625 5237 8500 1234 8Z 63351 5237 8575 1234 8Z 38566 1300 122 020 1234 8 64024 5654 2757 1234 8Zet 38618 1300 978 009 1234 8Z 61583 1300 422 111 1234 8ZetR 38171 5431 0900 1234 8Z 15867 1300 764 433 1234 8ZeR 35 21741 5267 1200 1234 8Zt 17637 5527 0544 1234 8ZetRg ATSI, European 17962 1300 875 377 1234 8Zeg Note 2 39049 5381 0701 1234 8ZetR Note 3 61854 5143 8155

2. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese

3. Oxygen Supplement also available

AgedCareGuide.com.au

North East region North West region South East region South West region West region

VICTORIA 2023/24

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Support Services (VIC) n Home Honeysuckle Regional Health Violet Town Campus

n indigo@home Community Care Services n living Gippsland (VIC) n integrated Australia Victoria nnnnn integratedliving Aged Care Services nn Intereach Care Geelong n JustJust Better Care Gippsland n Just Better Better Hume & Southern Riverina nn Just Better Care Care VIC nnnnn Kal'ang Respite nnnnn Karen Watson Care Centre Aboriginal Corporation n KinCare VIC nnnnn Latrobe Community Health Service nnnnn Let's Get Care (VIC) nnnnn Life Without Barriers VIC nnnnn Lite n' Easy nnnnn Lively Home Care n Lutheran Aged Care Home Care Services (VIC) n Living n Lyndoch - Aged Care With A Difference nnnnn MCWA Home Care Services n MDHSS mecwacare Care Packages nnnnn Mercy HealthHome Care Ballarat nn Mercy Health Home Care Colac n Mercy Health Home Care Geelong n Mercy Health Home Care Gippsland n Mercy Health Home Home Shepparton nn Merri Health Home CareCarePackages n MHA Care Home & Community Care Services n Home Care Packages -Victoria n MiCare Home Care Packages Latrobe/Gippsland n MiCare Moyne Health Services Home Care Packages n Nagambie HealthCare Home Care Services n NCN Health Cobram Home Care Packages n Aged Care n New Northern Health n Regional Health Community Home Support Services n Orbost Home Care Packages nn PCCV Home Care nn Pearl Home Care - Ballarat n Pearl n Pearl Home Care - Geelong and Bellarine Peninsula

Note: 1. Oxygen Supplement also available 2. ATSI, Asian, LGBTIQ - Medication Assistance 3. Also provide Short Term Restorative Care and CHSP Flexible In Home Respite

Home Care Packages Levels

211

Home Care Packages Supplement

PHONE (03)

Notes

1800 854 300 1234 8ZetR

DPS Web Advert Page ID 21928

15914 1234 8t 5728 0215 1234 8Z 21769 1300 782 896 1234 8ZetR 64156 1300 782 896 1234 8ZetR 21237 1300 488 226 1234 8ZetR Note 1 18274 5222 1518 1234 8Zt 27 62217 4114 3000 1234 8Zt 27 38513 5873 2034 1234 8Zt 27 20453 1300 587 823 1234 8Z 27 19815 07 4124 7780 1234 8ZeYg Note 2 17392 5358 7400 1234 8Zetg LGBTIQ 17675 1300 110 254 1234 8ZetR 16051 1800 242 696 1234 8ZeYtR 21531 1300 497 442 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 38280 1800 792 359 1234 8ZetRg ATSI, CALD, LGBTIQ 20848 13 15 12 1234 8 Fee for service available 49557 9070 4746 123 39059 8 02 6060 4000 1234 8Zt Note 3 14156 5561 9394 1234 8ZeYtRg ATSI 15834 9318 1111 1234 8ZetRg Note 4 22041 5158 0243 1234 8Zet 17623 8573 4980 1234 8ZeYRg CALD 9, 94 17917 4372 9800 1234 8ZeYtR 79 17641 5233 5603 1234 8ZeYtR 79 20606 5240 7300 1234 8ZeYR 79 61708 5142 9299 1234 8ZeYtRg CALD, NESB 79 17640 5831 2960 1234 8ZeYtRg CALD, NESB 79 19963 8319 7430 1234 8ZeYRg CALD, LGBTIQ 19329 5742 1111 1234 8 21782 1300 064 064 1234 8ZetRg Note 5 18308 1300 064 064 1234 8ZetRg Note 5 17681 5568 0100 1234 8ZetR 17568 5736 2900 1234 8ZtR 38674 5871 0900 1234 8ZetRg CALD 19002 5427 2002 1234 8Zet 22131 9495 3144 1234 8ZtR 47043 5154 6623 1234 8ZeYtR 38553 9569 4020 1234 8ZetRg CALD, Polish 17576 8731 1696 1234 8Z 40 63886 8731 1696 1234 8g Note 6 63826 8731 1696 1234 8Z 63087 5798 1324

4. CALD, European, LGBTIQ, Slavic, Turkish 5. Arabic, Asian, CALD, European, LGBTIQ, Latin American, NESB 6. ATSI, African, Arabic, CALD, European, LGBTIQ, Latin American, Muslim, NESB, Slavic

Aged Care Guide

212

VICTORIA 2023/24

These icons help you find the packages that are most suitable for you.

North East region North West region South East region South West region West region

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

PHONE (03)

Notes

Cultural Environment

DPS Web Advert Page ID

First Healthcare 9402 9533 1234 8ZeYtRg Note 1 38676 nnnnn People Inhome Care Melbourne 1300 103 010 1234 8Z 20261 nn Prestige Prompt Care Home Care Packages Regional VIC 1800 472 273 21447 1234 8ZetR nn rainbow care and support 0403 874 840 63595 1234 nnn n REDHS Home Care Packages 5484 4465 1234 8ZetR 38526 n Regis Home Care Mildura 1300 188 740 1234 8ZeR Note 2 114-115 19333 n Right at Home RightCare 07 3054 1360 1234 8ZR Note 3 25 22069 nnnnn Right at Home Southwest Victoria 4510 8919 Note 3 25 63492 1234 8Z nn Royal Freemasons Home Care 1800 756 091 1234 8ZeYtR 17651 nnnnn Rumbalara Positive Ageing & Disability Services 5822 2866 1234 8Zetg ATSI 17638 nn Rural City of Wangaratta Aged & Community Care 1300 982 662 1234 8ZetRg ATSI, CALD, LGBTIQ 17672 n Community Care 9793 0028 1234 8ZeYRg Note 4 21812 n RusCare Senior Helpers Southeast Melbourne 8524 7699 61604 1234 8Z n SereneCare 1300 773 174 61689 1234 8ZeYR nnnnn Shepparton Villages Home Care & Support Services 5832 0800 1234 8ZR Note 5 22315 n Helping Geelong & Barwon 5261 4808 1234 8Z 31 21881 nn Simply Helping Gippsland South & West 9799 4676 1234 8Zt 31 21882 n Simply Simply Helping Goulburn Valley 5795 1635 31 21883 1234 8Zt nn Steven Doyle 5997 9686 1234 8ZetR 16503 n Sunbury and Cobaw Community Health Home Care Packages 5421 6061 1234 8ZeRg ATSI 22254 n Surf Coast Shire Council Aged & Disability Services 5261 0600 ATSI 19347 n Tender Loving Cuisine Australia Pty Ltd g 1800 801 200 63101 1234 8 n n The CareSide 38183 nnnnn United Spanish Latin American Welfare Centre Home Care Packages 130093188542949080 1234 8ZetR Note 6 22039 1234 8ZeYg nnnnn Uniting AgeWell Barwon Home Care 4249 0000 1234 8ZR 14-15 17694 n Uniting AgeWell Gippsland Home Care 5152 9699 1234 8ZetR 14-15 19183 n Uniting AgeWell Grampians Community Transport 5326 0701 14-15 63573 1234 8 n Uniting AgeWell Hume Home Care 8527 5880 1234 8ZetR 14-15 63283 n AgeWell Loddon Mallee North Home Care 4026 7000 1234 8ZeYtR 14-15 17630 n n Uniting AgeWell Loddon Mallee South Home Care 5454 2100 1234 8Ztg CALD, LGBTIQ 14-15 17711 nn nn Uniting AgeWell Melbourne North West Metro Home Care 9111 9595 1234 8Zeg CALD 14-15 17880 n n Uniting Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider) 0450 876 088 63754 1234 8 nnnnn Vision Australia - Home Care Package (VIC) 1300 847 466 1234 8etRg Note 7 17632 n nn VMCH Ballarat 1300 698 624 1234 8 87 64079 nnnnn VMCH Echuca 1300 698 624 1234 8 87 64083 nnnnn

Note: 1. ATSI, African, Arabic, Asian, CALD, LGBTIQ, Muslim, Pacific Islander 2. Oxygen and Enteral Feeding Supplement 3. Oxygen and Enteral Feeding Supplement 4. Arabic, European, Jewish, Korean, Muslim, Polish, Russian, South Asian, Ukrainian

5. Short Term Restortive Care (STRC) available 6. CALD, Hispanic, Latin American, NESB, Spanish 7. CALD - Priority for clients who are blind or have low vision

AgedCareGuide.com.au

North East region North West region South East region South West region West region

VICTORIA 2023/24

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Home Care Services Barwon Region n VMCH Home Care Services Gippsland Region n VMCH Home Care Services Grampians Region nn VMCH VMCH Home Care Services Hume Region

Home Care Packages Levels

213

Home Care Packages Supplement

PHONE (03)

Notes

1300 698 624 1234 8Zeg

ATSI

DPS Web Advert Page ID 87 18310

1300 698 624 1234 8ZeYtRg ATSI, CALD

87 17624

1300 698 624 1234 8ZeYtRg ATSI, CALD

87 18324

1300 698 624 1234 8

87 64078

1300 698 624 1234 8

87 64081

1300 698 624 1234 8ZeYR

n Home Care Services Loddon Mallee Region n VMCH Moe nnnnn VMCH Shepparton nnnnn VMCH Wangaratta nnnnn VMCH VMCH nnnnn WDHSWantirna Home Care Packages n West Wimmera Service Community Packages n Wimmera HealthHealth Community Options n n Wintringham HomeCareCareGroupPackages n Wintringham Home Care Packages Barwon n n Wintringham Home Care Packages Grampians Hume n n YNA Your Nursing Agency Home Care Services (VIC)

87 17658

1300 698 624 1234 8ZeYtRg ATSI, CALD

87 18325

1300 698 624 1234 8

87 64080

1300 698 624 1234 8

87 64082

1234 8ZetRg 5391 4371 1234 8ZetRg 5381 9336 1234 8ZeYtR 9034 4824 1234 8ZeYtR 9034 4824 1234 8ZeYtR 9034 4824 1234 8ZeYtR 8823 0500 1234 8 5551 8306

ATSI

17621

CALD

17708

Meals on Wheels available 17676 20263 21461 20264 22107

AgedCareGuide.com.au

VICTORIA 2023/24

Culturally Appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.

Cultural Group Arabic

Aged Care Home Name Coptic Village Hostel

PHONE (03)

DPS Web ID Hallam 9796 3018 16395

Cultural Group Australian

Aged Care Home Name Sunnyhurst Gardens

Arabic

Hope Aged Care Brunswick

Brunswick 9380 8028 16485

Austrian

The Basin 9760 2100 21894

Arabic

Isomer Aged Care

Lysterfield 9752 9455 15561

Austrian

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333 16361

Arabic

St Basil's Homes for the Aged

Fawkner 9358 4444 16491

Bengali

Isomer Aged Care

Lysterfield 9752 9455 15561

Armenian

Acacia Gardens

Ringwood East 9870 0982 15707

CALD

AdventCare Whitehorse

Nunawading 9259 2000 15555

Asian

Acacia Gardens

Ringwood East 9870 0982 15707

CALD

AdventCare Yarra Ranges

Warburton 5966 4400 16574

Asian

Allbright Manor

Croydon North 9726 0588 18279

CALD

Aurrum Aged Care Brunswick

Brunswick West 8378 5400 16476

Asian

On Luck Chinese Nursing Home

Donvale 9844 6000 15967

CALD

Aurrum Aged Care Healesville

Healesville 5962 6628 19899

Asian

Sunnyhurst Gardens

Brighton East 9596 4040 16129

CALD

Avondrust Lodge

Carrum Downs 9788 9020 16399

Asian

The Alexander Aged Care Centre

Clayton 9548 7366 16582

CALD

Bethel Aged Care

Mill Park 8467 2222 18829

ATSI

Aboriginal Com'ty Elders Services

Brunswick East 9383 4244 16498

CALD

Bethel Aged Care - Anzac Lodge

ATSI

Heywood Rural Health RAC

Heywood 5527 0555 17962

CALD

BlueCross Box Hill

Box Hill 1300 133 414 22295

ATSI

Holmwood Aged Care

Healesville 5962 4321 16588

CALD

Boronia Residential Aged Care

Boronia 9428 2800 16601

ATSI

Lifeview Willow Wood

Cranbourne 1800 543 384 18513

CALD

Calvary Bayview

Carrum Downs 1800 527 272 16468

ATSI

Lyndoch Living

Warrnambool 5561 9300 15834

CALD

Calvary Bonbeach

Bonbeach 1800 527 272 16465

ATSI

Rumbalara Elders Facility

Shepparton North 5820 6200 20416

CALD

Calvary Capel Sands

Capel Sound 1800 527 272 16613

DPS Web ID Brighton East 9596 4040 16129 PHONE (03)

Coburg North 9353 5000 16484

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

Aged Care Guide

214

VICTORIA 2023/24

Culturally Appropriate Aged Care Homes continued Cultural Group CALD

Aged Care Home Name Calvary George Vowell

PHONE (03)

DPS Web ID Mount Eliza 1800 527 272 16415

Cultural Group Chinese

Aged Care Home Name Allbright Manor

DPS Web ID Croydon North 9726 0588 18279

CALD

Calvary Hallam

Hallam 1800 527 272 16414

Chinese

Baptcare The Orchards Community

Doncaster East 13 22 78

21820

CALD

Calvary Kingston Gardens

Springvale South 1800 527 272 15525

Chinese

Baptcare Westhaven Community

Footscray 13 22 78

16529

CALD

Calvary Sandhurst

Carrum Downs 1800 527 272 15679

Chinese

Bethel Aged Care

Mill Park 8467 2222 18829

CALD

Calvary Scottvale

Dandenong 1800 527 272 15979

Chinese

Bethel Aged Care - Anzac Lodge

CALD

Calvary Springvale

Springvale 1800 527 272 16404

Chinese

Bupa Templestowe

Templestowe 1800 718 348 20561

CALD

Calvary St Judes

Narre Warren North 1800 527 272 17965

Chinese

Burwood Lodge SRS

Burwood East 9886 8777 18979

CALD

Calvary Viewhills Manor

Endeavour Hills 1800 527 272 16208

Chinese

Calvary Springvale

Springvale 1800 527 272 16404

CALD

Casey Aged Care

Narre Warren 9705 4200 18610

Chinese

Elderly Chinese Home

Parkville 9328 4558 16507

CALD

Casey Manor

Narre Warren South 9428 2800 15946

Chinese

Hope Aged Care Brunswick

CALD

Cobden Health

Cobden 5595 3100 15835

Chinese

Lifeview The Willows

Wheelers Hill 1800 543 384 16024

CALD

CraigCare Mornington

Mount Martha 0416 304 711 16410

Chinese

Menarock LIFE Camberwell

Camberwell 1300 096 971 18304

CALD

Della dale Aged Care

Ringwood North 1800 001 717 16590

Chinese

On Luck Chinese Nursing Home

Donvale 9844 6000 15967

CALD

Doutta Galla Avondale Heights

Avondale Heights 9325 0000 16086

Chinese

Regis Alawarra Lodge

Blackburn South 1300 998 100 19113

CALD

Doutta Galla Footscray

Footscray 9687 6744 18702

Chinese

Regis Inala Lodge

Blackburn South 1300 998 100 16599

CALD

Doutta Galla Grantham Green

St Albans 9364 5235 16494

Chinese

Royal Freemasons Bendigo

CALD

Doutta Galla Lynch's Bridge

Kensington 9376 2111 16512

Chinese

Royal Freemasons Footscray Aged Care

Footscray 1300 176 925 16561

CALD

Doutta Galla Queens Park

Moonee Ponds 9372 8888 15595

Chinese

Royal Freemasons Gregory Lodge

Flemington 1300 176 925 16497

CALD

Doutta Galla Woornack

Sunshine 9312 0111 15606

Chinese

The Alexander Aged Care Centre

Clayton 9548 7366 16582

PHONE (03)

Coburg North 9353 5000 16484

Brunswick 9380 8028 16485

Kangaroo Flat 1300 176 925 21124

CALD

Doutta Galla Yarraville Village

Yarraville 9687 8233 15608

Chinese

Victorian Elderly Chinese Hostel

Ascot Vale 9370 8288 16519

CALD

Edward Street Nursing Home

Upper Ferntree Gully 9753 5064 16591

Croatian

Arcare Burnside

Burnside 1300 272 273 16094

CALD

Estia Health Knoxfield

Knoxfield 1300 682 833 15564

Croatian

Arcare Civic Manor

Epping 1300 272 273 18282

CALD

Grand Cedar Aged Care

Ashwood 9428 2800 63986

Croatian

Arcare Maidstone

Maidstone 1300 272 273 18636

CALD

Harmony Village Shepparton

Shepparton 5831 7921 15917

Croatian

Arcare Reservoir

Reservoir 1300 272 273 16358

CALD

Iris Grange SRS

Heidelberg 9458 1311 18960

Croatian

Arcare Sydenham

Sydenham 1300 172 514 16168

CALD

Iris Manor

Ashburton 9813 8566 16185

Croatian

Calvary Vonlea Manor

Norlane 1800 527 272 16409

CALD

Margriet Manor

Kilsyth 9728 7400 16255

Croatian

Cumberland Manor Residential Aged Care Sunshine North 9311 7079 16560

CALD

Martin Luther Homes AC Facility

The Basin 9760 2100 16619

Croatian

Estia Health Ardeer

Ardeer 1300 682 833 16557

CALD

Mayflower Reservoir Aged Care

Reservoir 9460 2480 16449

Croatian

St Basil's Homes for the Aged

Fawkner 9358 4444 16491

CALD

Mercy Place Dandenong

Dandenong 1300 096 428 16466

Croatian

Tabulam & Templer Homes for the Aged

CALD

Mercy Place Templestowe

Templestowe Lower 1300 096 428 16583

Dutch

Acacia Gardens

Ringwood East 9870 0982 15707

CALD

Monda Lodge Hostel

Healesville 5969 9968 16621

Dutch

Arcare Hillside

Sydenham 1300 297 185 15682

CALD

Mooroolbark RAC Facility

Mooroolbark 9723 9650 18654

Dutch

Arcare Knox

Wantirna South 1300 272 273 16593

CALD

Northern Gardens

Coburg North 9428 2800 17966

Dutch

Drysdale Grove Aged Care Facility

Drysdale 5251 1230 18621

Lifeview Argyle Court

Chelsea 1800 543 384 16431

Lifeview Emerald Glades

Emerald 1800 543 384 16428

Bayswater 8720 1333 16361

CALD

Northside RAC Facility

Forest Hill 8804 2732 18653

Dutch

CALD

Oaklea Hall

Hughesdale 9428 2800 16628

Dutch

CALD

Overbeek Lodge

Kilsyth 9728 7450 19013

Estn European Lifeview Willow Wood

Cranbourne 1800 543 384 18513

CALD

Parkdale Aged Care

Parkdale 9428 2800 16460

Estn European Martin Luther Homes AC Facility

The Basin 9760 2100 16619

CALD

Rosewood Gardens Aged & Dis Care

Ashburton 9886 0005 16125

The Basin 9760 2100 21894

CALD

Royal Freemasons Footscray Aged Care

Footscray 1300 176 925 16561

Estn European Mayflower Reservoir Aged Care

Reservoir 9460 2480 16449

CALD

Royal Freemasons Monash Gardens

Mulgrave 1300 176 925 16618

Estn European The Alexander Aged Care Centre

Clayton 9548 7366 16582

CALD

Royal Freemasons Springtime Sydenham

Sydenham 1300 176 925 16566

Egyptian

Arcare Civic Manor

Epping 1300 272 273 18282

CALD

Twin Parks Aged Care Centre

Reservoir 8470 9888 16301

Egyptian

Arcare Sydenham

Sydenham 1300 172 514 16168

CALD

Waverley Hill SRS

Wheelers Hill 9590 0510 19009

Egyptian

Arcare Waterview

Craigieburn 1300 272 273 20251

Cambodian Calvary Springvale

Springvale 1800 527 272 16404

European

Acacia Gardens

Ringwood East 9870 0982 15707

Wantirna South 9801 7110 20581

European

Arcare Parkview Malvern East

Malvern East 1300 272 273 21325

Chinese

Adare Care

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

AgedCareGuide.com.au

VICTORIA 2023/24

Cultural Group European

Aged Care Home Name Bethel Aged Care - Anzac Lodge

European

Caulfield Manor SRS

European

Embracia Moonee Valley

European

215

PHONE (03)

DPS Web ID Coburg North 9353 5000 16484

Cultural Group Greek

Aged Care Home Name Bupa Templestowe

DPS Web ID Templestowe 1800 718 348 20561 PHONE (03)

Caulfield 9569 2600 16034

Greek

Calvary Vonlea Manor

Norlane 1800 527 272 16409

Avondale Heights 8579 4800 20253

Greek

CraigCare Plumpton Villa Glenroy

Glenroy 0416 304 711 16137

Embracia Reservoir

Reservoir 9469 5555 16200

Greek

Drysdale Grove Aged Care Facility

Drysdale 5251 1230 18621

European

Estia Health Knoxfield

Knoxfield 1300 682 833 15564

Greek

Estia Health Ardeer

Ardeer 1300 682 833 16557

European

Grace of Mary Greek Cypriot Hostel

Epping 9408 8169 16304

Greek

Estia Health Epping Vic

Epping 1300 682 833 16306

European

Heywood Rural Health RAC

Heywood 5527 0555 17962

Greek

Estia Health Oakleigh East

Oakleigh East 1300 682 833 16571

European

Latvian Aged Care Facility

Wantirna South 9800 2977 15565

Greek

Fronditha Care Clayton RAC

Clayton South 9239 2100 15524

European

Lifeview Argyle Court

Chelsea 1800 543 384 16431

Greek

Fronditha Care Lwr Templestowe RAC Templestowe Lower 8850 5111 17964

European

Lifeview Willow Wood

Cranbourne 1800 543 384 18513

Greek

Fronditha Care St Albans RAC

St Albans 9365 4300 16556

European

Martin Luther Homes AC Facility

The Basin 9760 2100 16619

Greek

Fronditha Care Thornbury RAC

Thornbury 9495 2300 16300

European

The Basin 9760 2100 21894

Greek

Grace of Mary Greek Cypriot Hostel

European

Menarock LIFE Camberwell

Camberwell 1300 096 971 18304

Greek

Hope Aged Care Brunswick

Brunswick 9380 8028 16485

European

Royal Freemasons Ballarat

Canadian 1300 176 925 18983

Greek

Hope Aged Care Sunshine

Sunshine West 9312 3111 16559

European

St Andrew's Hostel

Ardeer 9311 9143 63291

Greek

Isomer Aged Care

Lysterfield 9752 9455 15561

European

The Alexander Aged Care Centre

Clayton 9548 7366 16582

Greek

Lifeview Argyle Court

Chelsea 1800 543 384 16431

Fijian

Isomer Aged Care

Lysterfield 9752 9455 15561

Greek

Lifeview The Willows

Wheelers Hill 1800 543 384 16024

Filipino

Bethel Aged Care

Mill Park 8467 2222 18829

Greek

Lifeview Willow Wood

Cranbourne 1800 543 384 18513

Filipino

Bethel Aged Care - Anzac Lodge

Coburg North 9353 5000 16484

Greek

Mayflower Reservoir Aged Care

Reservoir 9460 2480 16449

Filipino

Cumberland Manor Residential Aged Care Sunshine North 9311 7079 16560

Greek

Mecwacare Squires Place

Altona North 8573 4812 20889

Filipino

Estia Health Ardeer

Ardeer 1300 682 833 16557

Greek

Ocean Mist Aged Care Facility

Torquay 5261 6709 20257

Epping 9408 8169 16304

Filipino

Estia Health Knoxfield

Knoxfield 1300 682 833 15564

Greek

Rosewood Gardens Aged & Dis Care

Ashburton 9886 0005 16125

French

Acacia Gardens

Ringwood East 9870 0982 15707

Greek

Royal Freemasons Gregory Lodge

Flemington 1300 176 925 16497

German

Acacia Gardens

Ringwood East 9870 0982 15707

Greek

South Port Residential Home

Albert Park 9690 3166 15589

German

Arcare Brighton

Brighton 1300 272 273 16469

Greek

St Andrew's Hostel

Ardeer 9311 9143 63291

German

Arcare Caulfield

Caulfield North 1300 272 273 20293

Greek

St Basil's Homes for the Aged

Fawkner 9358 4444 16491

German

Arcare Cheltenham

Cheltenham 1300 272 273 16430

Greek

The Alexander Aged Care Centre

Clayton 9548 7366 16582

German

Arcare Hillside

Sydenham 1300 297 185 15682

Hindi

Bethel Aged Care

Mill Park 8467 2222 18829

German

Arcare Knox

Wantirna South 1300 272 273 16593

Hindi

Bethel Aged Care - Anzac Lodge

German

Arcare Maidstone

Maidstone 1300 272 273 18636

Hindi

Isomer Aged Care

Hindi

The Alexander Aged Care Centre

German

Arcare Sydenham

Sydenham 1300 172 514 16168

German

Estia Health Ardeer

Ardeer 1300 682 833 16557

German

Martin Luther Homes AC Facility

German

Coburg North 9353 5000 16484 Lysterfield 9752 9455 15561 Clayton 9548 7366 16582

Hungarian Arpad Aged Care

Wantirna 9801 0855 15552

The Basin 9760 2100 16619

Hungarian Tabulam & Templer Homes for the Aged

Bayswater 8720 1333 16361

The Basin 9760 2100 21894

Indian

Arcare Keysborough

Keysborough 1300 272 273 19895

German

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333 16361

Indian

Bethel Aged Care

Mill Park 8467 2222 18829

Greek

Acacia Gardens

Ringwood East 9870 0982 15707

Indian

Bethel Aged Care - Anzac Lodge

Coburg North 9353 5000 16484

Greek

Arcare Carnegie

Carnegie 1300 272 273 18635

Indian

Lifeview The Willows

Wheelers Hill 1800 543 384 16024

Greek

Arcare Cheltenham

Cheltenham 1300 272 273 16430

Indian

Noble Park Lodge

Noble Park 1800 642 273 21673

Greek

Arcare Civic Manor

Epping 1300 272 273 18282

Indian

Sunnyhurst Gardens

Brighton East 9596 4040 16129

Greek

Arcare Keysborough

Keysborough 1300 272 273 19895

Indian

The Alexander Aged Care Centre

Clayton 9548 7366 16582

Greek

Arcare Maidstone

Maidstone 1300 272 273 18636

Indo-Chinese On Luck Chinese Nursing Home

Donvale 9844 6000 15967

Greek

Arcare Malvern East

Malvern East 1300 272 273 20296

Indo-Chinese The Alexander Aged Care Centre

Clayton 9548 7366 16582

Greek

Arcare Waterview

Craigieburn 1300 272 273 20251

Indonesian On Luck Chinese Nursing Home

Donvale 9844 6000 15967

Greek

Aurrum Aged Care Reservoir

Reservoir 9469 7555 15972

Irish

Arcare Knox

Greek

Baptcare The Orchards Community

21820

Irish

Arcare Malvern East

Greek

Bethel Aged Care

Mill Park 8467 2222 18829

Irish

The Alexander Aged Care Centre

Greek

Bupa Caulfield

Caulfield South 1800 718 348 16246

Italian

Acacia Gardens

Doncaster East 13 22 78

Wantirna South 1300 272 273 16593 Malvern East 1300 272 273 20296 Clayton 9548 7366 16582 Ringwood East 9870 0982 15707

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

Aged Care Guide

216

VICTORIA 2023/24

Culturally Appropriate Aged Care Homes continued Cultural Group Italian

Aged Care Home Name Arcare Burnside

PHONE (03)

DPS Web ID Burnside 1300 272 273 16094

Cultural Group Italian

Aged Care Home Name The Alexander Aged Care Centre

DPS Web ID Clayton 9548 7366 16582

Italian

Arcare Carnegie

Carnegie 1300 272 273 18635

Italian

Villa Del Sole Aged Care Residence

Glenroy 9953 6666 16524

Italian

Arcare Civic Manor

Epping 1300 272 273 18282

Jewish

Acacia Gardens

Ringwood East 9870 0982 15707

Italian

Arcare Hillside

Sydenham 1300 297 185 15682

Jewish

Bupa Caulfield

Caulfield South 1800 718 348 16246

Italian

Arcare Keysborough

Keysborough 1300 272 273 19895

Jewish

Caulfield Manor SRS

PHONE (03)

Caulfield 9569 2600 16034

Italian

Arcare Knox

Wantirna South 1300 272 273 16593

Jewish

Emmy Monash Aged Care

Italian

Arcare Maidstone

Maidstone 1300 272 273 18636

Jewish

Gary Smorgon House

Caulfield 8517 5999 19343

Italian

Arcare Nirvana Avenue

Malvern East 1300 272 273 15587

Jewish

Residential Home Carnegie

Carnegie 8517 5999 63297

Italian

Arcare Reservoir

Reservoir 1300 272 273 16358

Jewish

Residential Home Windsor

Windsor 8517 5999 15726

Caulfield North 8508 9300 16450

Italian

Arcare Sydenham

Sydenham 1300 172 514 16168

Jewish

Sunnyhurst Gardens

Brighton East 9596 4040 16129

Italian

Arcare Waterview

Craigieburn 1300 272 273 20251

Latvian

Arcare Brighton

Brighton 1300 272 273 16469

Italian

Assisi Aged Care

Rosanna 9455 1199 16320

Latvian

Latvian Aged Care Facility

Italian

Aurrum Aged Care Reservoir

Reservoir 9469 7555 15972

Latvian

Tabulam & Templer Homes for the Aged

Italian

Baptcare The Orchards Community

21820

LGBTIQ

Archie Gray Nursing Home

Italian

Bethel Aged Care

Mill Park 8467 2222 18829

LGBTIQ

Arthur Vivian Close Hostel

Kaniva 5392 4222 15780

Italian

Bethel Aged Care - Anzac Lodge

Coburg North 9353 5000 16484

LGBTIQ

Creswick Aged Care Facility

Creswick 5345 9175 15931

Italian

Bupa Caulfield

Caulfield South 1800 718 348 16246

LGBTIQ

Daylesford Aged Care Facility

Daylesford 5321 6517 15930

Italian

Bupa Templestowe

Templestowe 1800 718 348 20561

LGBTIQ

Hepburn House

Daylesford 5348 8100 20252

Italian

Calvary Vonlea Manor

Norlane 1800 527 272 16409

LGBTIQ

Lifeview Argyle Court

Italian

CraigCare Plumpton Villa Glenroy

Glenroy 0416 304 711 16137

LGBTIQ

Lifeview Emerald Glades

Emerald 1800 543 384 16428

Italian

Cumberland Manor Residential Aged Care Sunshine North 9311 7079 16560

LGBTIQ

Lifeview The Willows

Wheelers Hill 1800 543 384 16024

Italian

Drysdale Grove Aged Care Facility

Drysdale 5251 1230 18621

LGBTIQ

Lifeview Willow Wood

Cranbourne 1800 543 384 18513

Italian

Embracia Moonee Valley

Avondale Heights 8579 4800 20253

LGBTIQ

The Alexander Aged Care Centre

Clayton 9548 7366 16582

Italian

Embracia Reservoir

Reservoir 9469 5555 16200

LGBTIQ

Trentham Aged Care Facility

Trentham 5421 7275 15922

Italian

Estia Health Epping Vic

Epping 1300 682 833 16306

Macedonian Arcare Civic Manor

Epping 1300 272 273 18282

Italian

Estia Health Knoxfield

Knoxfield 1300 682 833 15564

Macedonian Arcare Sydenham

Sydenham 1300 172 514 16168

Italian

Estia Health Oakleigh East

Oakleigh East 1300 682 833 16571

Macedonian Aurrum Aged Care Reservoir

Reservoir 9469 7555 15972

Italian

Ferntree Gardens SRS

Ferntree Gully 9752 2170 15714

Macedonian Bethel Aged Care

Mill Park 8467 2222 18829

Italian

Glengollan Village

Ferntree Gully 9758 1093 16229

Macedonian Cumberland Manor Residential Aged Care Sunshine North 9311 7079 16560

Italian

Hope Aged Care Brunswick

Brunswick 9380 8028 16485

Macedonian Epping Meadows Care Community

Epping 1300 842 924 16334

Italian

Isomer Aged Care

Lysterfield 9752 9455 15561

Macedonian Estia Health Epping Vic

Epping 1300 682 833 16306

Italian

Lifeview Emerald Glades

Emerald 1800 543 384 16428

Macedonian Mayflower Reservoir Aged Care

Reservoir 9460 2480 16449

Italian

Mayflower Reservoir Aged Care

Reservoir 9460 2480 16449

Macedonian St Basil's Homes for the Aged

Fawkner 9358 4444 16491

Italian

Mecwacare Squires Place

Altona North 8573 4812 20889

Malaysian

Bethel Aged Care

Mill Park 8467 2222 18829

Italian

Myrtleford Lodge Aged Care

Myrtleford 5752 2222 15989

Malaysian

On Luck Chinese Nursing Home

Donvale 9844 6000 15967

Italian

Northern Gardens

Coburg North 9428 2800 17966

Malaysian

Regis Alawarra Lodge

Blackburn South 1300 998 100 19113

Italian

Ocean Mist Aged Care Facility

Torquay 5261 6709 20257

Malaysian

Regis Inala Lodge

Blackburn South 1300 998 100 16599

Italian

Regis Dandenong North

Dandenong North 1300 998 100 15949

Maltese

Arcare Burnside

Burnside 1300 272 273 16094

Italian

Regis Fawkner

Fawkner 1300 998 100 16474

Maltese

Arcare Civic Manor

Epping 1300 272 273 18282

Italian

Rosewood Gardens Aged & Dis Care

Ashburton 9886 0005 16125

Maltese

Arcare Hillside

Sydenham 1300 297 185 15682

Italian

Royal Freemasons Gregory Lodge

Flemington 1300 176 925 16497

Maltese

Arcare Maidstone

Maidstone 1300 272 273 18636

Italian

San Carlo Homes for the Aged

South Morang 9404 1490 16319

Maltese

Arcare Sydenham

Sydenham 1300 172 514 16168

Italian

St Basil's Homes for the Aged

Fawkner 9358 4444 16491

Maltese

Arcare Waterview

Craigieburn 1300 272 273 20251

Italian

Sunnyhurst Gardens

Brighton East 9596 4040 16129

Maltese

Cumberland Manor Residential Aged Care Sunshine North 9311 7079 16560

Doncaster East 13 22 78

Wantirna South 9800 2977 15565 Bayswater 8720 1333 16361 Kaniva 5391 4222 15901

Chelsea 1800 543 384 16431

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Cultural Group Maltese

Aged Care Home Name Estia Health Ardeer

Cultural Aged Care Home Group Name Singaporean Bethel Aged Care

DPS Web ID Mill Park 8467 2222 18829

Maltese

Ferntree Gardens SRS

Maltese

Hope Aged Care Sunshine

Ferntree Gully 9752 2170 15714

Singaporean On Luck Chinese Nursing Home

Donvale 9844 6000 15967

Sunshine West 9312 3111 16559

Slavic

Kalyna Care

Delahey 9116 4100 16552

Maltese

Regis Dandenong North

Dandenong North 1300 998 100 15949

Slavic

Mayflower Reservoir Aged Care

Reservoir 9460 2480 16449

Men only

Corpus Christi Community

Greenvale 9070 8300 16505

South AfricanArcare Carnegie

Carnegie 1300 272 273 18635

Muslim

Isomer Aged Care

Lysterfield 9752 9455 15561

South AfricanArcare Caulfield

Caulfield North 1300 272 273 20293

Nepalese

Bethel Aged Care

Nepalese

Bethel Aged Care - Anzac Lodge

NESB

DPS Web ID Ardeer 1300 682 833 16557 PHONE (03)

PHONE (03)

Mill Park 8467 2222 18829

South AfricanArcare Malvern East

Malvern East 1300 272 273 20296

Coburg North 9353 5000 16484

South African Arcare Nirvana Avenue

Malvern East 1300 272 273 15587

Della dale Aged Care

Ringwood North 1800 001 717 16590

South African Bupa Templestowe

Templestowe 1800 718 348 20561

NESB

Doutta Galla Avondale Heights

Avondale Heights 9325 0000 16086

Spanish

Arcare Maidstone

Maidstone 1300 272 273 18636

NESB

Doutta Galla Footscray

Footscray 9687 6744 18702

Spanish

Calvary Vonlea Manor

Norlane 1800 527 272 16409

NESB

Doutta Galla Grantham Green

St Albans 9364 5235 16494

Sri Lankan

Arcare Keysborough

Keysborough 1300 272 273 19895

NESB

Doutta Galla Lynch's Bridge

Kensington 9376 2111 16512

Sri Lankan

Bethel Aged Care - Anzac Lodge

Coburg North 9353 5000 16484

NESB

Doutta Galla Queens Park

Moonee Ponds 9372 8888 15595

Sri Lankan

Lifeview The Willows

Wheelers Hill 1800 543 384 16024

NESB

Doutta Galla Woornack

Sunshine 9312 0111 15606

Sri Lankan

St Basil's Homes for the Aged

NESB

Doutta Galla Yarraville Village

Yarraville 9687 8233 15608

Sri Lankan

Sunnyhurst Gardens

NESB

Grace Villa, Greensborough

Greensborough 9432 2855 16212

Swiss

The Basin 9760 2100 21894

NESB

Harmony Village Shepparton

Shepparton 5831 7921 15917

Swiss

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333 16361

NESB

Iris Manor

Ashburton 9813 8566 16185

Tamil

Bethel Aged Care

Mill Park 8467 2222 18829

Ringwood East 9870 0982 15707

Tamil

Bethel Aged Care - Anzac Lodge

Clayton 9548 7366 16582

Turkish

Isomer Aged Care

Nthn European Acacia Gardens Nthn European The Alexander Aged Care Centre

Fawkner 9358 4444 16491 Brighton East 9596 4040 16129

Coburg North 9353 5000 16484 Lysterfield 9752 9455 15561

Polish

Arcare Burnside

Burnside 1300 272 273 16094

Turkish

Ottoman Village Aged Care

Polish

Arcare Caulfield

Caulfield North 1300 272 273 20293

Turkish

The Alexander Aged Care Centre

Clayton 9548 7366 16582

Polish

Arcare Malvern East

Malvern East 1300 272 273 20296

Ukrainian

Kalyna Care

Delahey 9116 4100 16552

Polish

CraigCare Plumpton Villa Glenroy

Glenroy 0416 304 711 16137

Ukrainian

Polish Retirement Home

Bayswater 9720 3575 16577

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333 16361

Broadmeadows 9309 7562 15601

Polish

Cumberland Manor Residential Aged Care Sunshine North 9311 7079 16560

Ukrainian

Polish

Estia Health Ardeer

Ardeer 1300 682 833 16557

Vietnamese Baptcare Westhaven Community

Footscray 13 22 78

Polish

Estia Health Knoxfield

Knoxfield 1300 682 833 15564

Vietnamese Calvary Springvale

Springvale 1800 527 272 16404

Polish

Isomer Aged Care

Lysterfield 9752 9455 15561

Vietnamese Estia Health Ardeer

Ardeer 1300 682 833 16557

Polish

Polish Retirement Home

Bayswater 9720 3575 16577

Vietnamese Mekong Cairnlea Vietnamese AC

Cairnlea 7378 8188 20883

Polish

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333 16361

Vietnamese Mekong Keilor East Vietnamese AC

Keilor East 9331 5366 16514

Russian

Lifeview Emerald Glades

Emerald 1800 543 384 16428

Vietnamese On Luck Chinese Nursing Home

Donvale 9844 6000 15967

Russian

Polish Retirement Home

Bayswater 9720 3575 16577

Vietnamese Royal Freemasons Bendigo

Russian

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333 16361

Vietnamese Royal Freemasons Footscray Aged Care

Serbian

Aurrum Aged Care Reservoir

Reservoir 9469 7555 15972

Wstn European Acacia Gardens

Serbian

Calvary Vonlea Manor

Norlane 1800 527 272 16409

Wstn European Lifeview Emerald Glades

Emerald 1800 543 384 16428

Serbian

Cumberland Manor Residential Aged Care Sunshine North 9311 7079 16560

Wstn European Lifeview The Willows

Wheelers Hill 1800 543 384 16024

Serbian

St Basil's Homes for the Aged

Wstn European Lifeview Willow Wood

Cranbourne 1800 543 384 18513

Singaporean Acacia Gardens

Fawkner 9358 4444 16491 Ringwood East 9870 0982 15707

Wstn European The Alexander Aged Care Centre

16529

Kangaroo Flat 1300 176 925 21124 Footscray 1300 176 925 16561 Ringwood East 9870 0982 15707

Clayton 9548 7366 16582

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Culturally Appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group African

Service Provider Auspire Care VIC

DPS Web ID 1300 433 983 38603

Cultural Group ATSI

Service Provider Bass Coast Hlth HC Packages (Flexihealth)

5671 3476

African

Morcare Services

9800 4433

38425

ATSI

Benetas Home Care East

1300 236 382 17577

African

Pearl Home Care - Ballarat

8731 1696

63826

ATSI

Benetas Home Care Gippsland

1300 236 382 17720

PHONE (03)

DPS Web ID 17692

African

People First Healthcare

9402 9533

38676

ATSI

Benetas Home Care North West

1300 236 382 17608

Arabic

Accent Home Care

8720 1338

21355

ATSI

Benetas Home Care Rural North West

1300 236 382 17718

Arabic

Active Community Group

8820 0000

61989

ATSI

Benetas Home Care South

1300 236 382 17703

Arabic

Home Caring

1300 875 377 39049

ATSI

Care Connect VIC

1800 692 464 17609

Arabic

IWAA Home Care Services (VIC)

0435 878 173 38679

ATSI

Community Interlink (VIC) Home Care

1300 203 203 17626

Arabic

Just Better Care Melb Bayside & SE Melb

9596 2444

38512

ATSI

DWECH Home & CC Services

5521 7535

Arabic

MannaCare Community Care

1300 902 023 18319

ATSI

genU Home Care Packages (VIC)

1300 558 368 19528

Arabic

MiCare Home Care Packages -Victoria

1300 064 064 18308

ATSI

Gippsland Lakes Complete Hlth HC Packages

5152 0075

19331

Arabic

MiCare Home Care Packages Southern

1300 064 064 17573

ATSI

Heywood Rural Health RAC

5527 0555

17962

Arabic

Pearl Home Care - Ballarat

8731 1696

ATSI

IPC Health Aged Care Services

9296 1200

17654

63826

21457

Arabic

People First Healthcare

9402 9533

38676

ATSI

Kal'ang Respite Care Ctr Aboriginal Corp

07 4124 7780 17392

Arabic

RusCare Community Care

9793 0028

21812

ATSI

Let's Get Care (VIC)

1300 497 442 38280

Arabic

VASS AC & Dis Support Services

9359 2861

21460

ATSI

Life Without Barriers VIC

1800 792 359 20848

Armenian

Pearl Home Care - Ballarat

8731 1696

63826

ATSI

Lyndoch Living

5561 9300

15834

Asian

Access Health & Community Richmond

9810 3000

18187

ATSI

Monash Hlth Com'ty Support Options

9792 7747

17673

Asian

Active Community Group

8820 0000

61989

ATSI

Northern Health Home Care Packages

9495 3219

16338

Asian

Comm Care

9803 3504

38435

ATSI

Pearl Home Care - Ballarat

8731 1696

63826

Asian

FCCVI Home & Community Care

9687 9011

18997

ATSI

Peninsula Health Home Care Packages

5970 2001

17706

Asian

Home Caring

1300 875 377 39049

ATSI

People First Healthcare

9402 9533

38676

Asian

Kal'ang Respite Care Ctr Aboriginal Corp

07 4124 7780 17392

ATSI

Rumbalara Positive Ageing & Dis Serv

5822 2866

17638

Asian

MannaCare Community Care

1300 902 023 18319

ATSI

Rural City of Wangaratta Aged & CC

1300 982 662 17672

Asian

MiCare Home Care Packages -Victoria

1300 064 064 18308

ATSI

Southern Cross Care (SA, NT & VIC) Inc HC Victoria

1800 852 772 62801

Asian

MiCare Home Care Packages Southern

1300 064 064 17573

ATSI

Sunbury and Cobaw Com'ty Hlth HC Packages

9744 4455

22254

Asian

Morcare Services

9800 4433

ATSI

Surf Coast Shire Cncl Aged & Dis Serv

5261 0600

19347 21734

38425

Asian

Pearl Home Care - Ballarat

8731 1696

63826

ATSI

Village Baxter Community Care

5971 6380

Asian

TSC Home & Community Care

9898 5566

38303

ATSI

VMCH HC Serv Loddon Mallee Region

1300 698 624 18325

Assyrian

Pearl Home Care - Ballarat

8731 1696

63826

ATSI

VMCH HC Serv Southern Metro Region

1300 698 624 17631

Assyrian

People First Healthcare

9402 9533

38676

ATSI

VMCH HC Services Barwon Region

1300 698 624 18310

Assyrian

VASS AC & Dis Support Services

9359 2861

21460

ATSI

VMCH HC Services Gippsland Region

1300 698 624 17624

ATSI

Aboriginal Com'ty Elders Services

9383 4244

16498

ATSI

VMCH Home Care Services Hume Region

1300 698 624 18324

ATSI

AccessCare

1300 819 200 17601

ATSI

WDHS Home Care Packages

5551 8306

17621

ATSI

Alfred Home Care Packages

9076 6864

17599

Auslan

Pearl Home Care - Ballarat

8731 1696

63826

ATSI

annecto at Home Supp Grampians Region

1800 266 328 20879

Austrian

Pearl Home Care - Ballarat

8731 1696

63826

ATSI

annecto at Home Supp Loddon Mallee Region

1800 266 328 17684

Bengali

Pearl Home Care - Ballarat

8731 1696

63826

ATSI

annecto at Home Supp Nthn Region (VIC)

1800 266 328 17652

Bengali

People First Healthcare

9402 9533

38676

ATSI

annecto at Home Supp Sth Estn Region (VIC)

1800 266 328 17660

Bhutanese

Pearl Home Care - Ballarat

8731 1696

63826

ATSI

annecto at Home Supp Wstn Region (VIC)

1800 266 328 19909

Bosnian

ACCS Barwon

1800 953 963 22244

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Cultural Group Bosnian

Service Provider ACCS North & West

DPS Web ID 1800 953 963 17683

Cultural Group CALD

Service Provider Mercy Health Home Care Parkville

9385 9444

DPS Web ID 18984

Bosnian

ACCS South & East

1800 953 963 18170

CALD

Mercy Health Home Care Shepparton

5831 2960

19963 19329

PHONE (03)

Bosnian

IWAA Home Care Services (VIC)

0435 878 173 38679

CALD

Merri Health Home Care Packages

8319 7430

Bosnian

MCWA - Aged Care With A Difference

9318 1111

22041

CALD

MiCare HC Packages Latrobe/Gippsland

1300 064 064 17681

Bosnian

Pearl Home Care - Ballarat

8731 1696

63826

CALD

MiCare Home Care Packages -Victoria

1300 064 064 18308

Bosnian

People First Healthcare

9402 9533

38676

CALD

MiCare Home Care Packages Southern

1300 064 064 17573

Bosnian

Village Baxter Community Care

5971 6380

21734

CALD

Monash Hlth Com'ty Support Options

9792 7747

17673

Burmese

MiCare Home Care Packages -Victoria

1300 064 064 18308

CALD

Moonee Valley City Cncl Aged & Dis Serv

9243 8748

17633

Burmese

Pearl Home Care - Ballarat

8731 1696

63826

CALD

NCN Health Cobram HC Packages

5871 0900

19002

CALD

Accent Home Care

8720 1338

21355

CALD

Northern Health Home Care Packages

9495 3219

16338

CALD

Access Health & Community Richmond

9810 3000

18187

CALD

PCCV Home Care Packages

9569 4020

17576

CALD

AccessCare

1300 819 200 17601

CALD

Pearl Home Care - Ballarat

8731 1696

63826

CALD

Active Community Group

8820 0000

61989

CALD

People First Healthcare

9402 9533

38676

CALD

Alfred Home Care Packages

9076 6864

17599

CALD

PRONIA AC Serv Eastern/Northern Metro Region

8560 4444

22268 18396

CALD

alpine@home Community Care Services

5755 0142

17634

CALD

PRONIA AC Serv Southern/Western Metro Region

9388 9998

CALD

annecto at Home Supp Grampians Region

1800 266 328 20879

CALD

Rural City of Wangaratta Aged & CC

1300 982 662 17672

CALD

annecto at Home Supp Loddon Mallee Region

1800 266 328 17684

CALD

SAI Home & Community Care

8785 0999

CALD

annecto at Home Supp Nthn Region (VIC)

1800 266 328 17652

CALD

Southern Cross Care (SA, NT & VIC) Inc HC Victoria

1800 852 772 62801

CALD

annecto at Home Supp Sth Estn Region (VIC)

1800 266 328 17660

CALD

Spectrum

1300 735 653 19907

CALD

annecto at Home Supp Wstn Region (VIC)

1800 266 328 19909

CALD

TSC Home & Community Care

9898 5566

21002

38303

CALD

Auspire Care VIC

1300 433 983 38603

CALD

United Spanish Latin American Welfare Ctr HCPs

9318 2949

22039

CALD

Australian Multicultural Com'ty Serv (AMCS)

9689 9170

20697

CALD

Uniting AgeWell Loddon Mallee Sth HC

5454 2100

17711

CALD

Baptcare Home Help Barwon Sth West

13 22 78

17614

CALD

Uniting AgeWell Melb Nth West Metro HC

9111 9595

17880

CALD

Benetas Home Care East

1300 236 382 17577

CALD

Uniting AgeWell Melbourne South HC

9089 1900

17689

CALD

Benetas Home Care Gippsland

1300 236 382 17720

CALD

VASS AC & Dis Support Services

9359 2861

21460

CALD

Benetas Home Care North West

1300 236 382 17608

CALD

Vision Aust - HC Package (VIC)

1300 847 466 17632

CALD

Benetas Home Care Rural North West

1300 236 382 17718

CALD

VMCH HC Serv Eastern/Northern Metro Region

1300 698 624 17666

CALD

Benetas Home Care South

1300 236 382 17703

CALD

VMCH HC Serv Loddon Mallee Region

1300 698 624 18325

CALD

Better Living HC Packages (VIC)

1300 307 344 19001

CALD

VMCH HC Serv Southern Metro Region

1300 698 624 17631

CALD

BlueCross Community Services

1300 133 414 17642

CALD

VMCH HC Serv Western Metro Region

1300 698 624 18640

CALD

Care Connect VIC

1800 692 464 17609

CALD

VMCH HC Services Gippsland Region

1300 698 624 17624

CALD

Claro AC & Disability Services

1300 303 770 22122

CALD

VMCH Home Care Services Hume Region

1300 698 624 18324

CALD

Cobden Health

5595 3100

CALD

West Wimmera HS Com'ty Packages

5391 4371

17708

CALD

Community Interlink (VIC) Home Care

1300 203 203 17626

Cambodian Pearl Home Care - Ballarat

8731 1696

63826

CALD

FCCVI Home & Community Care

9687 9011

18997

Chinese

Active Community Group

8820 0000

61989

CALD

Fronditha Care Home Care Packages

9552 4100

17596

Chinese

At Your Service Home Care

1300 952 860 38565

CALD

genU Home Care Packages (VIC)

1300 558 368 19528

Chinese

Better Living HC Packages (VIC)

1300 307 344 19001

15835

CALD

IPC Health Aged Care Services

9296 1200

17654

Chinese

Chinese Com'ty Soc Serv Ctr (CCSSCI) HC Packages

8848 0288

CALD

Iris Manor

9813 8566

16185

Chinese

Home Caring

1300 875 377 39049

CALD

IWAA Home Care Services (VIC)

0435 878 173 38679

Chinese

MiCare HC Packages Latrobe/Gippsland

1300 064 064 17681

CALD

Let's Get Care (VIC)

1300 497 442 38280

Chinese

MiCare Home Care Packages -Victoria

1300 064 064 18308

CALD

Life Without Barriers VIC

1800 792 359 20848

Chinese

MiCare Home Care Packages Southern

1300 064 064 17573

CALD

Like Our Own

1800 687 696 38470

Chinese

Morcare Services

9800 4433

17578

38425

CALD

MCWA - Aged Care With A Difference

9318 1111

22041

Chinese

Pearl Home Care - Ballarat

8731 1696

63826

CALD

Mecwacare Home Care Packages

8573 4980

17917

Chinese

People First Healthcare

9402 9533

38676

CALD

Mercy Health Home Care Gippsland

5142 9299

17640

Chinese

TSC Home & Community Care

9898 5566

38303

CALD

Mercy Health Home Care Lynbrook

9797 3900

17604

Croatian

Accent Home Care

8720 1338

21355

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Culturally Appropriate Home Care Packages continued Cultural Group Croatian

Service Provider ACCS Barwon

DPS Web ID 1800 953 963 22244

Cultural Service Group Provider Fmr Yugoslavian MCWA - Aged Care With A Difference

9318 1111

DPS Web ID 22041

Croatian

ACCS North & West

1800 953 963 17683

Fmr Yugoslavian Pearl Home Care - Ballarat

8731 1696

63826

Croatian

ACCS South & East

1800 953 963 18170

French

Accent Home Care

8720 1338

21355

Croatian

At Your Service Home Care

1300 952 860 38565

French

MiCare Home Care Packages -Victoria

1300 064 064 18308

Croatian

MCWA - Aged Care With A Difference

9318 1111

French

Pearl Home Care - Ballarat

8731 1696

63826

PHONE (03)

22041

PHONE (03)

Croatian

Pearl Home Care - Ballarat

8731 1696

63826

German

Accent Home Care

8720 1338

21355

Croatian

People First Healthcare

9402 9533

38676

German

Active Community Group

8820 0000

61989

Croatian

Village Baxter Community Care

5971 6380

21734

German

alpine@home Community Care Services

5755 0142

17634

Dutch

Accent Home Care

8720 1338

21355

German

Better Living HC Packages (VIC)

1300 307 344 19001

Dutch

Access Health & Community Richmond

9810 3000

18187

German

MiCare Home Care Packages -Victoria

1300 064 064 18308

Dutch

MiCare HC Packages Latrobe/Gippsland

1300 064 064 17681

German

Pearl Home Care - Ballarat

8731 1696

63826

Dutch

MiCare Home Care Packages -Victoria

1300 064 064 18308

Greek

Accent Home Care

8720 1338

21355

Dutch

MiCare Home Care Packages Southern

1300 064 064 17573

Greek

At Your Service Home Care

1300 952 860 38565

Dutch

Pearl Home Care - Ballarat

8731 1696

63826

Greek

Auspire Care VIC

1300 433 983 38603

Dutch

Sacred Heart Local

8530 8300

17603

Greek

Fronditha Care Home Care Packages

9552 4100

17596

Estn European Accent Home Care

8720 1338

21355

Greek

Home Caring

1300 875 377 39049

Estn European Auspire Care VIC

1300 433 983 38603

Greek

Just Better Care Melb Bayside & SE Melb

9596 2444

Estn European Pearl Home Care - Ballarat

8731 1696

63826

Greek

Like Our Own

1800 687 696 38470

Egyptian

0435 878 173 38679

Greek

MannaCare Community Care

1300 902 023 18319

IWAA Home Care Services (VIC)

38512

Egyptian

Pearl Home Care - Ballarat

8731 1696

63826

Greek

Mercy Health Home Care Reservoir

8414 6050

Egyptian

People First Healthcare

9402 9533

38676

Greek

MiCare HC Packages Latrobe/Gippsland

1300 064 064 17681

Egyptian

Village Baxter Community Care

5971 6380

21734

Greek

MiCare Home Care Packages -Victoria

1300 064 064 18308

Estonian

Pearl Home Care - Ballarat

8731 1696

63826

Greek

MiCare Home Care Packages Southern

1300 064 064 17573

European

Accent Home Care

8720 1338

21355

Greek

Pearl Home Care - Ballarat

8731 1696

63826

17590

European

At Your Service Home Care

1300 952 860 38565

Greek

People First Healthcare

9402 9533

38676

European

Auspire Care VIC

1300 433 983 38603

Greek

PRONIA AC Serv Eastern/Northern Metro Region

8560 4444

22268

European

Better Living HC Packages (VIC)

1300 307 344 19001

Greek

PRONIA AC Serv Southern/Western Metro Region

9388 9998

18396

European

Comm Care

9803 3504

38435

Greek

Village Baxter Community Care

5971 6380

21734

European

Heywood Rural Health RAC

5527 0555

17962

Hindi

Home Caring

1300 875 377 39049

European

MCWA - Aged Care With A Difference

9318 1111

22041

Hindi

Like Our Own

1800 687 696 38470

European

MiCare HC Packages Latrobe/Gippsland

1300 064 064 17681

Hindi

Pearl Home Care - Ballarat

8731 1696

63826

European

MiCare Home Care Packages -Victoria

1300 064 064 18308

Hindi

People First Healthcare

9402 9533

38676

European

MiCare Home Care Packages Southern

1300 064 064 17573

Hispanic

Pearl Home Care - Ballarat

8731 1696

63826

European

Pearl Home Care - Ballarat

8731 1696

Hispanic

United Spanish Latin American Welfare Ctr HCPs

9318 2949

22039

63826

European

RusCare Community Care

9793 0028

21812

Hungarian

Accent Home Care

8720 1338

21355

Fijian

Pearl Home Care - Ballarat

8731 1696

63826

Hungarian

Pearl Home Care - Ballarat

8731 1696

63826

Filipino

At Your Service Home Care

1300 952 860 38565

Indian

Accent Home Care

8720 1338

21355

Filipino

Auspire Care VIC

1300 433 983 38603

Indian

Access Health & Community Richmond

9810 3000

18187

Filipino

FCCVI Home & Community Care

9687 9011

18997

Indian

Home Caring

1300 875 377 39049

Filipino

Just Better Care Melb Bayside & SE Melb

9596 2444

38512

Indian

MannaCare Community Care

1300 902 023 18319

Filipino

MiCare Home Care Packages -Victoria

1300 064 064 18308

Indian

MiCare Home Care Packages Southern

1300 064 064 17573

Filipino

MiCare Home Care Packages Southern

1300 064 064 17573

Indian

Morcare Services

9800 4433

38425

Filipino

Pearl Home Care - Ballarat

8731 1696

63826

Indian

Pearl Home Care - Ballarat

8731 1696

63826

Filipino

Village Baxter Community Care

5971 6380

21734

Indian

People First Healthcare

9402 9533

38676

Finnish

Pearl Home Care - Ballarat

8731 1696

63826

Indian

SAI Home & Community Care

8785 0999

21002

8720 1338

21355

Indo-Chinese Active Community Group

8820 0000

61989

Fmr Yugoslavian Accent Home Care

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

AgedCareGuide.com.au

VICTORIA 2023/24

Cultural Service Group Provider Indo-Chinese Pearl Home Care - Ballarat Indo-Chinese TSC Home & Community Care

221

8731 1696

DPS Web ID 63826

Cultural Group Lebanese

Service Provider People First Healthcare

9402 9533

DPS Web ID 38676

9898 5566

38303

Lebanese

RusCare Community Care

9793 0028

21812

PHONE (03)

Indonesian Pearl Home Care - Ballarat

8731 1696

63826

Lebanese

VASS AC & Dis Support Services

9359 2861

21460

Indonesian People First Healthcare

9402 9533

38676

LGBTIQ

Accent Home Care

8720 1338

21355

Irish

Pearl Home Care - Ballarat

8731 1696

63826

LGBTIQ

AccessCare

1300 819 200 17601

Islamic

Auspire Care VIC

1300 433 983 38603

LGBTIQ

Alfred Home Care Packages

9076 6864

Islamic

Pearl Home Care - Ballarat

8731 1696

63826

LGBTIQ

annecto at Home Supp Grampians Region

1800 266 328 20879

17599

Islamic

People First Healthcare

9402 9533

38676

LGBTIQ

annecto at Home Supp Loddon Mallee Region

1800 266 328 17684

Italian

Accent Home Care

8720 1338

21355

LGBTIQ

annecto at Home Supp Nthn Region (VIC)

1800 266 328 17652

Italian

alpine@home Community Care Services

5755 0142

17634

LGBTIQ

annecto at Home Supp Sth Estn Region (VIC)

1800 266 328 17660

Italian

At Your Service Home Care

1300 952 860 38565

LGBTIQ

annecto at Home Supp Wstn Region (VIC)

1800 266 328 19909

Italian

Auspire Care VIC

1300 433 983 38603

LGBTIQ

Bass Coast Hlth HC Packages (Flexihealth)

5671 3476

Italian

BallyCara HomeCare VIC

1300 037 542 38771

LGBTIQ

Benetas Home Care East

1300 236 382 17577

Italian

Better Living HC Packages (VIC)

1300 307 344 19001

LGBTIQ

Benetas Home Care Gippsland

1300 236 382 17720

Italian

CO.AS.IT. Aged Care Packages (VIC)

9349 9000

17661

LGBTIQ

Benetas Home Care North West

1300 236 382 17608

Italian

Home Caring

1300 875 377 39049

LGBTIQ

Benetas Home Care Rural North West

1300 236 382 17718

17692

Italian

MCWA - Aged Care With A Difference

9318 1111

22041

LGBTIQ

Benetas Home Care South

1300 236 382 17703

Italian

Mercy Health Home Care Reservoir

8414 6050

17590

LGBTIQ

Care Connect VIC

1800 692 464 17609

Italian

MiCare HC Packages Latrobe/Gippsland

1300 064 064 17681

LGBTIQ

Central Highlands Rural Hlth - HC Serv

5321 6544

Italian

MiCare Home Care Packages -Victoria

1300 064 064 18308

LGBTIQ

genU Home Care Packages (VIC)

1300 558 368 19528

Italian

MiCare Home Care Packages Southern

1300 064 064 17573

LGBTIQ

IPC Health Aged Care Services

9296 1200

20247 17654

Italian

Pearl Home Care - Ballarat

8731 1696

63826

LGBTIQ

Kal'ang Respite Care Ctr Aboriginal Corp

07 4124 7780 17392

Italian

People First Healthcare

9402 9533

38676

LGBTIQ

Karen Watson

5358 7400

Italian

RusCare Community Care

9793 0028

21812

LGBTIQ

Let's Get Care (VIC)

1300 497 442 38280

Italian

Village Baxter Community Care

5971 6380

21734

LGBTIQ

Life Without Barriers VIC

1800 792 359 20848

Japanese

MiCare Home Care Packages -Victoria

1300 064 064 18308

LGBTIQ

Like Our Own

1800 687 696 38470

17675

Japanese

Pearl Home Care - Ballarat

8731 1696

63826

LGBTIQ

MCWA - Aged Care With A Difference

9318 1111

22041

Jewish

Jewish Care In-Home Services

8517 5999

20298

LGBTIQ

Mercy Health Home Care Lynbrook

9797 3900

17604

Jewish

Just For U Care

9578 3024

21830

LGBTIQ

Merri Health Home Care Packages

8319 7430

19329

Jewish

Pearl Home Care - Ballarat

8731 1696

63826

LGBTIQ

MiCare Home Care Packages -Victoria

1300 064 064 18308

Jewish

RusCare Community Care

9793 0028

21812

LGBTIQ

MiCare Home Care Packages Southern

1300 064 064 17573

Korean

MiCare Home Care Packages Southern

1300 064 064 17573

LGBTIQ

Monash Hlth Com'ty Support Options

9792 7747

17673

Korean

Morcare Services

9800 4433

38425

LGBTIQ

Northern Health Home Care Packages

9495 3219

16338

Korean

Pearl Home Care - Ballarat

8731 1696

63826

LGBTIQ

Pearl Home Care - Ballarat

8731 1696

63826

Korean

RusCare Community Care

9793 0028

21812

LGBTIQ

Peninsula Health Home Care Packages

5970 2001

17706

Latin American MiCare HC Packages Latrobe/Gippsland

1300 064 064 17681

LGBTIQ

People First Healthcare

9402 9533

38676

Latin American MiCare Home Care Packages -Victoria

1300 064 064 18308

LGBTIQ

Rural City of Wangaratta Aged & CC

1300 982 662 17672

Latin American MiCare Home Care Packages Southern

1300 064 064 17573

LGBTIQ

Southern Cross Care (SA, NT & VIC) Inc HC Victoria

1800 852 772 62801

Latin American Pearl Home Care - Ballarat

8731 1696

63826

LGBTIQ

Uniting AgeWell Loddon Mallee Sth HC

5454 2100

17711

Latin American United Spanish Latin American Welfare Ctr HCPs

9318 2949

22039

Macedonian Accent Home Care

8720 1338

21355

Latvian

Accent Home Care

8720 1338

21355

Macedonian ACCS Barwon

1800 953 963 22244

Latvian

Pearl Home Care - Ballarat

8731 1696

63826

Macedonian ACCS North & West

1800 953 963 17683

Latvian

RusCare Community Care

9793 0028

21812

Macedonian ACCS South & East

1800 953 963 18170

Lebanese

Accent Home Care

8720 1338

21355

Macedonian MCWA - Aged Care With A Difference

9318 1111

22041

Lebanese

IWAA Home Care Services (VIC)

0435 878 173 38679

Macedonian Pearl Home Care - Ballarat

8731 1696

63826

Lebanese

MiCare Home Care Packages -Victoria

1300 064 064 18308

Macedonian People First Healthcare

9402 9533

38676

Lebanese

Pearl Home Care - Ballarat

8731 1696

Macedonian RusCare Community Care

9793 0028

21812

63826

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

Aged Care Guide

222

VICTORIA 2023/24

Culturally Appropriate Home Care Packages continued Cultural Group Malaysian

Service Provider Accent Home Care

8720 1338

DPS Web ID 21355

Cultural Group NESB

Service Provider United Spanish Latin American Welfare Ctr HCPs

9318 2949

DPS Web ID 22039

Malaysian

Active Community Group

8820 0000

61989

NESB

VASS AC & Dis Support Services

9359 2861

21460

Malaysian

Pearl Home Care - Ballarat

8731 1696

63826

Nthn European Accent Home Care

8720 1338

21355

Malaysian

People First Healthcare

9402 9533

38676

Nthn European At Your Service Home Care

1300 952 860 38565

PHONE (03)

Malaysian

TSC Home & Community Care

9898 5566

38303

Nthn European Auspire Care VIC

1300 433 983 38603

Maltese

Accent Home Care

8720 1338

21355

Nthn European Pearl Home Care - Ballarat

8731 1696

63826

Maltese

At Your Service Home Care

1300 952 860 38565

Pacific Islander Accent Home Care

8720 1338

21355

Maltese

Baptcare Home Help Northern Metro

Pacific Islander Pearl Home Care - Ballarat

8731 1696

63826

13 22 78

17583

Maltese

Baptcare Home Help Western Metro

13 22 78

17716

Pacific Islander People First Healthcare

9402 9533

38676

Maltese

MCWA - Aged Care With A Difference

9318 1111

22041

Pakistani

Pearl Home Care - Ballarat

8731 1696

63826

Maltese

Pearl Home Care - Ballarat

8731 1696

63826

Polish

Accent Home Care

8720 1338

21355

Maltese

People First Healthcare

9402 9533

38676

Polish

At Your Service Home Care

1300 952 860 38565

Maltese

RusCare Community Care

9793 0028

21812

Polish

Auspire Care VIC

1300 433 983 38603

Maltese

VMCH HC Serv Western Metro Region

1300 698 624 18640

Polish

Just Better Care Melb Bayside & SE Melb

9596 2444

38512

Muslim

Auspire Care VIC

1300 433 983 38603

Polish

PCCV Home Care Packages

9569 4020

17576

Muslim

IWAA Home Care Services (VIC)

0435 878 173 38679

Polish

Pearl Home Care - Ballarat

8731 1696

63826

Muslim

Pearl Home Care - Ballarat

8731 1696

63826

Polish

RusCare Community Care

9793 0028

21812

Muslim

People First Healthcare

9402 9533

38676

Portuguese Pearl Home Care - Ballarat

8731 1696

63826

Muslim

RusCare Community Care

9793 0028

21812

Russian

Accent Home Care

8720 1338

21355

Nepalese

Pearl Home Care - Ballarat

8731 1696

63826

Russian

Just Better Care Melb Bayside & SE Melb

9596 2444

38512

NESB

Accent Home Care

8720 1338

21355

Russian

Like Our Own

1800 687 696 38470

NESB

Alfred Home Care Packages

9076 6864

17599

Russian

MCWA - Aged Care With A Difference

9318 1111

22041

NESB

annecto at Home Supp Loddon Mallee Region

1800 266 328 17684

Russian

Pearl Home Care - Ballarat

8731 1696

63826

NESB

annecto at Home Supp Sth Estn Region (VIC)

1800 266 328 17660

Russian

RusCare Community Care

9793 0028

21812

NESB

Auspire Care VIC

1300 433 983 38603

Samoan

Pearl Home Care - Ballarat

8731 1696

63826

NESB

Baptcare Home Help Barwon Sth West

Scandinavian Accent Home Care

8720 1338

21355

NESB

Benetas Home Care East

1300 236 382 17577

Scandinavian Pearl Home Care - Ballarat

8731 1696

63826

NESB

Benetas Home Care Gippsland

1300 236 382 17720

Serbian

MCWA - Aged Care With A Difference

9318 1111

22041

NESB

Benetas Home Care North West

1300 236 382 17608

Serbian

Pearl Home Care - Ballarat

8731 1696

63826

13 22 78

17614

NESB

Benetas Home Care Rural North West

1300 236 382 17718

Singaporean Active Community Group

8820 0000

61989

NESB

Benetas Home Care South

1300 236 382 17703

Singaporean Pearl Home Care - Ballarat

8731 1696

63826

NESB

BodeWell CC Packages Sth Melb Region

1300 726 291 19264

Singaporean People First Healthcare

9402 9533

38676

NESB

Care Connect VIC

1800 692 464 17609

Singaporean TSC Home & Community Care

9898 5566

38303 63826

NESB

Fronditha Care Home Care Packages

9552 4100

17596

Sinhalese

Pearl Home Care - Ballarat

8731 1696

NESB

Iris Manor

9813 8566

16185

Slavic

ACCS Barwon

1800 953 963 22244

NESB

Just For U Care

9578 3024

21830

Slavic

ACCS North & West

1800 953 963 17683

NESB

Let's Get Care (VIC)

1300 497 442 38280

Slavic

ACCS South & East

1800 953 963 18170

NESB

Like Our Own

1800 687 696 38470

Slavic

Auspire Care VIC

1300 433 983 38603

NESB

Mercy Health Home Care Gippsland

5142 9299

17640

Slavic

MCWA - Aged Care With A Difference

9318 1111

22041

NESB

Mercy Health Home Care Shepparton

5831 2960

19963

Slavic

Pearl Home Care - Ballarat

8731 1696

63826

NESB

MiCare HC Packages Latrobe/Gippsland

1300 064 064 17681

South African IWAA Home Care Services (VIC)

0435 878 173 38679

NESB

MiCare Home Care Packages -Victoria

1300 064 064 18308

South African Pearl Home Care - Ballarat

8731 1696

63826

NESB

MiCare Home Care Packages Southern

1300 064 064 17573

South African People First Healthcare

9402 9533

38676

NESB

Monash Hlth Com'ty Support Options

9792 7747

17673

South Asian Active Community Group

8820 0000

61989

NESB

Northern Health Home Care Packages

9495 3219

16338

South Asian At Your Service Home Care

1300 952 860 38565

NESB

Pearl Home Care - Ballarat

8731 1696

63826

South Asian Pearl Home Care - Ballarat

8731 1696

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

63826

AgedCareGuide.com.au

VICTORIA 2023/24

Cultural Service Group Provider South Asian RusCare Community Care

PHONE (03)

9793 0028

DPS Web ID 21812

Cultural Group Turkish

Service Provider Accent Home Care

223

8720 1338

DPS Web ID 21355 18187

PHONE (03)

South Asian TSC Home & Community Care

9898 5566

38303

Turkish

Access Health & Community Richmond

9810 3000

Sthn European Accent Home Care

8720 1338

21355

Turkish

IWAA Home Care Services (VIC)

0435 878 173 38679

Sthn European Auspire Care VIC

1300 433 983 38603

Turkish

MCWA - Aged Care With A Difference

9318 1111

22041

Southern European Pearl Home Care - Ballarat

8731 1696

63826

Turkish

Pearl Home Care - Ballarat

8731 1696

63826

Spanish

Accent Home Care

8720 1338

21355

Turkish

People First Healthcare

9402 9533

38676

Spanish

At Your Service Home Care

1300 952 860 38565

Turkish

VASS AC & Dis Support Services

9359 2861

21460

Spanish

Auspire Care VIC

1300 433 983 38603

Ukrainian

Accent Home Care

8720 1338

21355

Spanish

MiCare Home Care Packages -Victoria

1300 064 064 18308

Ukrainian

MCWA - Aged Care With A Difference

9318 1111

22041

Spanish

MiCare Home Care Packages Southern

1300 064 064 17573

Ukrainian

Pearl Home Care - Ballarat

8731 1696

63826

Spanish

Pearl Home Care - Ballarat

8731 1696

63826

Ukrainian

RusCare Community Care

9793 0028

21812

Spanish

Sacred Heart Local

8530 8300

17603

Vietnamese Access Health & Community Richmond

9810 3000

18187

Spanish

United Spanish Latin American Welfare Ctr HCPs

9318 2949

22039

Vietnamese Active Community Group

8820 0000

61989

Sri Lankan

Auspire Care VIC

1300 433 983 38603

Vietnamese At Your Service Home Care

1300 952 860 38565

Sri Lankan

BodeWell CC Packages Sth Melb Region

1300 726 291 19264

Vietnamese AVWA HC Services East & South

9546 2699

38615

Sri Lankan

MiCare Home Care Packages -Victoria

1300 064 064 18308

Vietnamese AVWA PAG Nth and HC Packages North-East-South

9428 9078

18976

Sri Lankan

MiCare Home Care Packages Southern

1300 064 064 17573

Vietnamese AVWA PAG West and HC Packages West

9396 1922

17705

Sri Lankan

Pearl Home Care - Ballarat

8731 1696

Vietnamese Home Caring

1300 875 377 39049

63826

Sri Lankan

People First Healthcare

9402 9533

38676

Vietnamese MiCare Home Care Packages -Victoria

1300 064 064 18308

Sri Lankan

SAI Home & Community Care

8785 0999

21002

Vietnamese Pearl Home Care - Ballarat

8731 1696

63826

Swiss

Pearl Home Care - Ballarat

8731 1696

63826

Vietnamese People First Healthcare

9402 9533

38676

Tamil

Pearl Home Care - Ballarat

8731 1696

63826

Vietnamese TSC Home & Community Care

9898 5566

38303

38676

21355

Tamil

People First Healthcare

9402 9533

Wstn European Accent Home Care

8720 1338

Thai

At Your Service Home Care

1300 952 860 38565

Wstn European At Your Service Home Care

1300 952 860 38565

Thai

Pearl Home Care - Ballarat

8731 1696

63826

Wstn European Auspire Care VIC

1300 433 983 38603

Thai

People First Healthcare

9402 9533

38676

Wstn European Pearl Home Care - Ballarat

8731 1696

Tongan

Pearl Home Care - Ballarat

8731 1696

63826

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

AgedCareGuide.com.au

In Home Care Services See Definition of Terms page 148

Accent Home Care

8720 1338

108 21355

AccessCare Active Community Group AMCS Home Care Services Australian Unity Home Care Services Ballan Health and Care Services Baptcare Coasthaven Community Baptcare Nursing & Allied Health BASScare Home Care BASScare Meals on Wheels Note: 1. Pet care, Emergency after hours service

CHS

9899 9933

DPS Web Advert Page ID 48-49 64126

PHONE (03)

365 Wellbeing Allied Health

PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision son Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

VICTORIA 2023/24

Notes

9 99 99999 9 999 1300 819 200 9 9 99999999 999 Note 1 8820 0000 999999999999999 9689 9170 9 99 99999 999 CALD 1300 160 170 9 99999999999 999 5366 7999 9 13 22 78 9 13 22 78 9 9 9 9 9 8809 0050 9 9 999 9 999 9880 4703 9 9 Note 2 9

37 17601 48-49 61989 34 20697 73, 80, 105 41062 9, 94 17635 84 21847 84 20595 86 62221 86 38767

2. Meals on Wheels only, shopping excluded

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

See Definition of Terms page 148

PHONE (03)

PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

In Home Care Services

VICTORIA 2023/24

Notes

CHS

224

99 99 99999 999 24 hour care available Benetas Home Care Gippsland 1300 236 382 9 99 99 99999 999 24 hour care available Benetas Home Care North West 1300 236 382 9 9 99 99999 999 24 hour care available Benetas Home Care Rural North West 1300 236 382 9 99 99 99999 999 24 hour care available Benetas Home Care South 1300 236 382 9 9 99 99999 999 24 hour care available BodeWell Community Care VIC Privately Funded 1300 726 291 9 99 99 9 999 Services Brotherhood of St. Laurence Home Care Packages 1300 147 147 9 999999 9 999 Includes overnight respite Calvary Home Care - Gippsland 1800 527 272 9 99999 999999999 Calvary Home Care - Metro Melbourne 1800 527 272 9 9999 999999999 Calvary Home Maint & Modifications 1300 660 022 9 9 CO.AS.IT. Home Care Services (VIC) 9349 9000 9 9 99 9 999 Healthy Ageing Place Mornington 5978 9700 9 99999 999 9 999 (and home care office) HenderCare (VIC) 1300 764 433 9 99999 999999999 Note 1 HomeMade Support 1300 655 688 9 999999999999 Just Better Care VIC 1300 587 823 9 99 99999 999 Mable 1300 736 573 9 999999999999 Magical Care Home Care Services 9701 8828 9 99 99999 999 mecwacare - Home Care Services South West 5333 0900 999999999999999 Region (includes Ballarat) BASScare Social Support Services

9880 4709

Benetas Home Care East

1300 236 382 9 9

mecwacare - Home Nursing & Care Services Barwon Region mecwacare Home Care Services Ballan mecwacare Home Care Services Gippsland Region (includes Bass Coast) mecwacare Home Care Services North West Metro (includes Melbourne) mecwacare Home Care Services South East Metro mecwacare Home Care Services South East Region mecwacare Home Nursing & Care Services Mornington Mercy Health Home Care Ballarat Mercy Health Home Care Colac Mercy Health Home Care Geelong Mercy Health Home Care Gippsland Mercy Health Home Care Hughesdale Mercy Health Home Care Lynbrook Mercy Health Home Care Parkville Mercy Health Home Care Reservoir Mercy Health Home Care Shepparton Omni-Care Parkglen Home Care Services Pearl Home Care

5271 4888 8573 4980 8573 4980

99 99 9 99999 9 99999

99999 999 999999999 999999999

DPS Web Advert Page ID 86 20282 121 17577 121 17720 121 17608 121 17718 121 17703 IFC-1 17897 74 17584 28 18125 28 16056 28 37128 111 21739 79 38880 35 21741 36, 44 62750 27 19815 36, 44 22109 63558 9, 94 20869 9, 94 63138 9, 94 22257 9, 94 38874

9, 94 19964 9 999999999999999 9, 94 21526 8573 4980 9 999999999999999 9, 94 17918 5841 5454 9 999999999999999 9, 94 63139 5981 7888 9 99999 99999 999 79 17641 4372 9800 9 99999 999999999 79 20606 5233 5603 9 99999 999999999 79 61708 5240 7300 9 99999 99999 999 79 17640 5142 9299 9 99999 999999999 79 18510 9557 0811 9 99999 999999999 9797 3900 9 99999 999999999 Includes Dementia Advisory Service 79 17604 79 18984 9385 9444 9 99999 999999999 79 17590 8414 6050 9 99999 999999999 79 19963 5831 2960 9 99999 999999999 4 16036 9484 8102 9 99 999 9 999 119 21697 1300 117 147 9 999999999999 40 63886 8731 1696 99999 999999999 8573 4980

Note: 1. Includes services for clients with mental health issues

AgedCareGuide.com.au

See Definition of Terms page 148

PHONE (03)

CHS

In Home Care Services

PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

VICTORIA 2023/24

Notes

225

DPS Web Advert Page ID 225 37938

9 114-115 21584 999999999999 25 22069 Right at Home RightCare 07 3054 1360 99999999999 9 9 25 63492 Right at Home Southwest Victoria 4510 8919 9 99999999 999 Salvos Home Care VIC 1300 111 227 Note 1 70 17671 9 99 999999999 Simply Helping Bayside Peninsula 9574 0924 31 21876 9 99 99999 999 Note 2 31 62773 Simply Helping Central and Northern Melbourne 9661 0499 9 99 999 9 999 Simply Helping Central Highlands & Djerriwarrh 5341 8046 31 21880 9 99 99999 999 Note 2 Simply Helping Geelong & Barwon 5261 4808 Note 2 31 21881 9 99 99999 999 Simply Helping Gippsland South & West 9799 4676 31 21882 9 99 999 9 999 Note 2 Simply Helping Goulburn Valley 5795 1635 31 21883 9 99 99999 999 Note 2 Simply Helping Greater Eastern Melbourne 0448 225 177 31 21877 9 99 99 9 999 Note 2 Simply Helping Inner & South Eastern Melbourne 9574 0924 31 21878 9 99 99999 999 Note 2 Simply Helping Loddon Mallee 5486 0203 31 20278 9 99 999 9 999 Note 2 Simply Helping North East Melbourne 9001 8585 31 21879 9 99 99999 999 Note 2 31 62774 Simply Helping Outer South Eastern Melbourne 0406 316 334 9 99 99999 999 Simply Helping South West (VIC) 5381 2076 31 21884 9 99 99999 999 Note 2 11 21964 St Vincent's Care - Home Care Melbourne 1800 778 767 9 99999999 999 SL 61573 Star Residential Care 9763 8009 9 9 99 9 999 14-15 62242 Uniting AgeWell Andrew Kerr Home Care 5975 6334 9 9 99 9 99 14-15 61761 Uniting AgeWell Bendigo Respite Services 5454 2100 9 99 14-15 63573 Uniting AgeWell Grampians Community Transport 5326 0701 9 9 14-15 63283 Uniting AgeWell Hume Home Care 8527 5880 9 9 99 99 9 14-15 21522 Uniting AgeWell Respite and Carer Support 1300 783 435 9 99 14-15 62239 Uniting AgeWell Short-Term Restorative Care (VIC) 9658 5609 9 9 9 9 9 STRC 87 64079 VMCH Ballarat 1300 698 624 9 99 99999 99999 87 64083 VMCH Echuca 1300 698 624 9 99 99999 99999 87 64078 VMCH Moe 1300 698 624 9 99 99999 99999 87 20859 1300 698 624 VMCH Private Home Care Services 9 99 99 9 999 Overnight services available 87 64080 VMCH Shepparton 1300 698 624 9 99 99999 99999 87 64081 VMCH Wangaratta 1300 698 624 9 99 99999 99999 87 64082 VMCH Wantirna 1300 698 624 9 99 99999 99999 43 60383 Woman's Way Cleaning Services Pty Ltd 0413 092 769 9 9 Plena Healthcare

Regis Home Care Eastern Metro

13 60 33

1300 188 740 9

Note: 1. Includes access to mobility equipment & assistive technology

2. Includes services for clients living with dementia/disabilities; post hospital support

Aged Care Guide

Centre Based Care (CBC) See Definition of Terms page 148

SUBURB

Active Community Group

DPS Web Advert Page ID 48-49 61989

Notes

9 9 99 84 20575 99 9 999 Bentleigh 13 22 78 9 84 20574 9 9999 Overnight respite 17955 Frankston 8803 9460 9 Day/overnight service 121 99 9999 Glenroy 9306 1343 9 121 17956 99 9999 Day/overnight service Springvale 9399 9262 9 121 16142 9 999 Overnight respite Sunshine 1300 236 382 9 99 121 16584 999 Fitzroy 1300 147 147 9 Services for frail aged clients & their carers 74 21737 9999999 Canterbury 9880 4709 9 86 17899 9 999 Rosanna 9349 9000 9 111 21740 9 999 Canterbury 8809 4979 9 86 17900 99 999 Balwyn North 9880 4751 9 86 20281 9 99 Malvern East 9564 5100 9 9, 94 19959 99 9999 Pakenham 5941 2315 9 9, 94 19966 9 9999 Melbourne 9428 2800 9 9999999 Fee for service applicable 33D 20566 Lynbrook 9797 3900 9 79 18497 99 999 Shepparton 5831 2960 9 79 21352 99 9999 Geelong 8731 1696 40 63886 99999999 Mornington 5975 6334 9 14-15 62242 9 9 Strathdale 5454 2100 9 14-15 61761 99 Overnight respite Forest Hill 7503 7200 9 Day respite 14-15 19355 999 99 Belmont 7503 7200 9 14-15 18350 9 9 Day respite Hawthorn 7503 7200 9 14-15 17870 99 99 Day respite & carer support Kingsville 7503 7200 9 14-15 17881 99 999 Note 1 Noble Park 7503 7200 9 Day respite & carer support 14-15 17887 99 999 Melbourne 1300 783 435 9 14-15 21522 99 Overnight respite White Hills 5454 2100 9 14-15 19014 9 9999 Overnight respite Victoria 13 93 75 9 14-15 21524 9999999 Day respite & carer support Bendigo 5434 3000 9 Overnight respite 14-15 15634 99 9999 Wantirna South 1300 698 624 9 87 21362 9 999 Box Hill 8820 0000

Baptcare Brindabilla Day Centre

Ashwood

Baptcare Southaven Day Centre Benetas Hurlingham Respite Services Benetas Kilby House Respite Centre Benetas Springvale Day Respite Prog Benetas Sunshine Day Respite Prog BSL Soc Connection and In-Home Supp Canterbury Centre CO.AS.IT. Soc Support/Planned Activity Groups (VIC) Maranoa House Dementia Day Care Ctr and Club Marwal Centre mecwacare Barry Fenton Centre mecwacare Rivendell House Mercy Health Respite Serv Shepparton Mercy Health Respite Serv Lynbrook Mercy Health Respite Serv Shepparton Pearl Home Care Uniting AgeWell Andrew Kerr HC Uniting AgeWell Bendigo Respite Serv Uniting AgeWell Forest Hill AgeWell Ctr Uniting AgeWell Geelong AgeWell Ctr Uniting AgeWell Hawthorn AgeWell Ctr Uniting AgeWell Kingsville AgeWell Ctr Uniting AgeWell Noble Pk AgeWell Ctr Uniting AgeWell Respite and Carer Support, Victoria Uniting AgeWell Seven Hills Com'ty Respite House Uniting AgeWell Soc Connection Serv Victoria Uniting AgeWell Strath-Haven Day Respite Ctr VMCH Multicultural Wellness Centre

PHONE (03)

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

VICTORIA 2023/24

CHS

226

13 22 78

Note: 1. Social support services for dementia specific & frail aged clients

Aged Care Guide

Day Therapy Centres SUBURB

Aboriginal Com'ty Elders Services Access Health & Community Ashburton

PHONE (03)

Brunswick East 9383 4244 Ashburton 9810 3000

Access Health & Com'ty Balwyn North

Balwyn North 9810 3000

Access Health & Community Doncaster

Doncaster East 9810 3000

Access Health & Community Hawthorn

Hawthorn 9810 3000

Active Community Group

Box Hill 8820 0000

AGAPI Care Inc.

Preston 9471 1231

Com pl Die ement titia ary Div n & Nu Thera ersi pis trit Exe onal T ionist t h rcis er Hyd e Phys apist roth iolo Occ erap gist upa y Se Phy tiona rvices l Th sio Pod therap erapis t iatr ist Psy ist cho Reg logy/C iste ou Soc red Nu nsellin ial W rse g Spe orker ech The rap ist

VICTORIA 2023/24

Notes

9 999 9 9 9 9

9 9

DPS Web Advert Page ID 16498

999 999 22083 999 9 9 Diabetes education available 38575 9 Diabetes education available 22082 99999 9 38574 9999999 48-49 61989 9999 9 45921 9999999

AgedCareGuide.com.au

Day Therapy Centres SUBURB

Angels Care Australia Balwyn Evergreen Ctr Active Living Prog Baptcare Eastern Day Therapy Centre Baptcare Strathalan Day Therapy Ctr Baptcare Westhaven Therapy Centre Bendigo Health Allied Health Groups Boort District Health Service AC Canterbury Centre Caulfield Community Health Service Central Bayside Com'ty HS Parkdale Central Highlands Rural Hlth - HC Serv Connect Health & Community Corryong Health Mittamatite Lodge Costa House Donwood Com'ty Ctr & Physiotherapy Serv DPV Health Broadmeadows DPV Health Craigieburn DPV Health Meadow Heights Eastern Health Allied HS Edenhope & Dist Memorial Hospital Euroa Health Com'ty and Allied HS Gippsland Lakes Complete Hlth HC Packages Glenarm Nursing Home healthAbility Box Hill healthAbility Eltham Honeysuckle Reg Hlth Violet Town Campus Jewish Care Active Living Centre Link Health & Community Chadstone Link Health & Community Clayton Link Health & Com'ty Glen Waverley Link Health & Community Oakleigh Link Hlth & Com'ty Oakleigh Recreation Ctr Lorne Nursing Home Macedon Ranges Hlth PAG Macedon Ranges Health Services MannaCare Doncaster Rehabilitation Serv Mansfield Dist Hosp Visiting Nurses Serv Marwal Centre MDHS Community Care Services mecwacare Barry Fenton Centre Melton City Cncl Soc Supports Groups Mercy Health Wellness Centre Merri Health Allied Health services Note: 1. Includes support services for Aphasia clients 2. Includes support services for Parkinson's clients

PHONE (03)

Eltham 1800 264 357

Com pl Die ement titia ar y Div n & Nu Thera ersi pis trit Exe onal T ionist t her rcis Hyd e Phys apist iolo rot Occ herap gist upa y Se Phy tiona rvices l Th sio Pod therap erapis t iatr ist Psy ist c ho Reg logy/C iste ou Soc red Nu nsellin ial W rse g Spe orker e ch The rap ist

VICTORIA 2023/24

Notes

DPS Web Advert Page ID 55116

9999 22051 9 9 84 20594 Kew 13 22 78 9 9 84 20593 Macleod 13 22 78 999 84 19327 Sunshine 13 22 78 99 17629 Kennington 5454 7833 9 999 999 999 15639 Boort 5451 5200 9 9 99 9 86 17899 Canterbury 9880 4709 9 99 22274 Caulfield 9076 6666 9 99999 999 Diabetes education available 22157 Parkdale 8587 0200 9 9999 9 9 20247 Daylesford 5321 6544 9 9 999 999 Bentleigh East 9575 5333 9 999999999 Community nursing services available 22064 15880 Corryong 02 6076 3231 99 999 9 15817 Lara 5220 8472 9 9999 Exercise groups also available 22211 Croydon 9845 8584 9 22188 Broadmeadows 1300 234 263 999 999 999 22187 Craigieburn 1300 234 263 9 9 999 99 22078 Meadow Heights 1300 234 263 9 9 999 9 38545 Healesville 1300 130 381 9999999 99 15531 Edenhope 5585 9800 9 9 19326 Euroa 5795 0224 99999 19331 Lakes Entrance 5155 8367 999 999 999 15623 Kerang 5450 9278 99 999 9 9 Mobility equipment for hire 38521 Box Hill 9430 9100 9 9 9999 99 21754 Eltham 9430 9100 9 9 9999 99 15914 Violet Town 5798 1324 9 99 9 19328 Windor 8517 5999 99 99 9 38534 Chadstone 1300 552 509 9 9 999 9 9 Note 1 Note 2 38535 Clayton 1300 552 509 9 9 999 9 9 38536 Glen Waverley 1300 552 509 9 99999 9 9 Note 3 38537 Oakleigh 1300 552 509 9 9 999 9 9 38538 Oakleigh 1300 552 509 9 9 999 9 9 15703 Lorne 5289 4316 9 999 99 38527 Gisborne 5428 0300 9 9 999 99 121 61836 Gisborne 5428 0300 9 9 9 9999999 18135 Doncaster 1300 902 023 9 999 22149 Mansfield 5775 8800 9 99 999 999 Diabetes education available Balwyn North 9880 4751 86 20281 9 9 38622 Maryborough 5461 0333 9 9 999 999 Malvern East 9564 5100 9, 94 19959 9 9 21783 Melton 9747 7200 9 Reservoir 8414 6050 Note 4 79 21078 9 62209 1300 637 744 999 999 9 Balwyn 9836 9681

227

3. Includes support services for Diabetes clients 4. Falls prevention, strength and balance groups, rehabilitation gymnasium

Aged Care Guide

VICTORIA 2023/24

Day Therapy Centres SUBURB

PHONE (03)

Northcote 9114 2890

Motion Myotherapy NDCH Com'ty Nursing, Allied Hlth & NDIS Serv Orbost Regional Health CBC Peninsula Hlth Soc Support Groups Regis Home Care Eastern Metro Regis Inala Village Day Therapy Ctr Royal Freemasons Footscray Day Therapy Ctr Royal Freemasons Springtime Sydenham Royal Freemasons Wellness Service South West Healthcare Allied HS St Vincent's Care Serv Eltham Day Therapy Ctr Sunbury and Cobaw Com'ty Hlth HC Packages Tallangatta HS Soc Support Groups Uniting AgeWell Allied Hlth and Therapy Programs Uniting AgeWell Forest Hill AgeWell Ctr Uniting AgeWell Hawthorn AgeWell Ctr Uniting AgeWell Northcote AgeWell Ctr Uniting AgeWell Oakleigh AgeWell Ctr VMCH Wellbeing Centre WDHS Physical Activity & Soc Supp Group Note: 1. Healthy Heart & Lungs program offered 2. Includes rehabilitation services

Kerang 5451 0200

Com pl Die ement titia ar y Div n & Nu Thera ersi pis trit Exe onal T ionist t h rcis er Hyd e Phys apist roth iolo Occ erap gist upa y Se Phy tiona rvices l Th sio Pod therap erapis t iatr ist Psy ist c ho Reg logy/C iste ou Soc red Nu nsellin ial W rse g Spe orker e ch The rap ist

228

Notes

22142

9 9 9

999 9 9 Note 1 Orbost 5154 6623 9 99 9999 Frankston 1300 665 781 9 999 9 Blackburn South 1300 188 740 9 Blackburn South 1300 998 100 Note 2 9 9 Footscray 9452 2307 99 999 Sydenham 9452 2307 9 Melbourne 1800 756 091 9 Warrnambool 5563 4000 9 9 999 999 Eltham 1800 778 767 9 999 9 9 Sunbury 9744 4455 9 999999 9 Tallangatta 02 6071 5238 9 9 9999999 Note 3 Note 4 Victoria 7503 7200 9 999 Forest Hill 7503 7200 Note 5 9 999 Hawthorn 7503 7200 9 Note 4 9 99 Northcote 7503 7200 Note 4 9 99 9 Oakleigh 7503 7200 9 Note 5 9 99 Wantirna South 1300 698 624 9 9 999 9 9 Hamilton 5551 8540 9 9 999 999 3. Asthma & Diabetes education services 4. Strength and wellness, assessments for home safety

PHONE (03)

38554 38875 114-115 21584 114-115 20874 22253 16566 16429 18180 11 16337 22254 38569 14-15 21520 14-15 19355 14-15 17870 14-15 17871 14-15 17872 87 17687 38608

5. Strength and wellness, assessments for home safety, aids and equipment

Aged Care Guide

Products & Services

DPS Web Advert Page ID 61942

VICTORIA 2023/24

Advert Page

DPS Web ID

ADVOCACY AND INFORMATION

Products & Services

PHONE (03)

Advert Page

DPS Web ID

ASSESSMENTS

ACA PrimeCare Financial Planning

1300 853 875

129

38141

Active Community Group

8820 0000

48-49

61989

Active Community Group

8820 0000

48-49

61989

Calvary Home Care - Metro Melbourne

1800 527 272

16056

Calvary Home Care - Metro Melbourne

1800 527 272

16056

Dementia Support Australia VIC

1800 699 799

142

37235

COTA Holidays

1300 150 050

138

37983

Healthy Ageing Place Mornington (and HC office)

5978 9700

38880

COTA Membership

1300 140 050

138

37463

HenderCare Nursing Services

1300 764 433

38127

Healthy Ageing Place Mornington

5978 9700

38880

Mercy Health

1300 478 776

37284

Mercy Health

1300 478 776

37284

Plena Healthcare

13 60 33

225

37938

Mercy Health Com'ty Nursing Service

1300 478 776

37857

Right at Home RightCare

07 3054 1360

22069

moveU

0411 757 185

125

37229

Right at Home Southwest Victoria

4510 8919

63492

Real Estate Care Service

1300 759 709

135

37050

VMCH Carers Supp Serv (Eastern Metro)

1300 698 624

37853

VitalCALL

1300 360 808

63095

VMCH Short Term Restorative Care

1300 698 624

38056

VMCH

1300 698 624

2105

Well Placed Care

9070 8171

127

38111

VMCH Carers Supp Serv (Eastern Metro)

1300 698 624

37853

Well Placed Care

9070 8171

127

38111

AgedCareGuide.com.au

VICTORIA 2023/24

DPS Web ID

Products & Services

ASSISTIVE TECHNOLOGY

FINANCIAL SERVICES continued

24/7 Personal Alarm Serv - MePACS

1800 685 329

Active Community Group

8820 0000

Calvary Home Care - Metro Melbourne

229

PHONE (03)

Advert Page

DPS Web ID

37143

OzPlan Financial Services

9078 6454

130

38041

48-49

61989

Real Estate Care Service

1300 759 709

135

37050

1800 527 272

16056

Well Placed Care

9070 8171

127

38111

Calvary Home Maint & Modifications

1300 660 022

37128

MEDICATION MANAGEMENT

Guardian Safety Pendants

08 6336 9448

63994

Active Community Group

8820 0000

48-49

61989

1800 527 272

16056

Products & Services

PHONE (03)

Advert Page

1300 360 808

63095

Calvary Home Care - Metro Melbourne Mercy Health Com'ty Nursing Service

1300 478 776

37857

Active Community Group

8820 0000

48-49

61989

Right at Home RightCare

07 3054 1360

22069

Calvary Home Care - Metro Melbourne

1800 527 272

16056

TriCare Aged Care Specialist Team

1300 874 2273

38-39

38100

Dementia Support Australia VIC

1800 699 799

142

37235

VMCH

1300 698 624

2105

Healthy Ageing Place Mornington (and HC office)

5978 9700

38880

Mercy Health

1300 478 776

37284

1800 685 329

37143

Right at Home RightCare

07 3054 1360

22069

Active Community Group

8820 0000

48-49

61989

Right at Home Southwest Victoria

4510 8919

63492

Calvary Home Care - Metro Melbourne

1800 527 272

16056

TriCare Aged Care Specialist Team

1300 874 2273

38-39

38100

Calvary Home Maint & Modifications

1300 660 022

37128

VMCH Carers Supp Serv (Eastern Metro)

1300 698 624

37853

Guardian Safety Pendants

08 6336 9448

63994

Well Placed Care

9070 8171

127

38111

ACA PrimeCare Financial Planning

1300 853 875

129

38141

Active Community Group

8820 0000

48-49

61989

Care Matcher National

1300 404 547

128

63814

Calvary Home Care - Metro Melbourne

1800 527 272

16056

moveU

0411 757 185

125

37229

Dementia Support Australia VIC

1800 699 799

142

37235

TriCare Aged Care Specialist Team

1300 874 2273

38-39

38100

Healthy Ageing Place Mornington (and HC office)

5978 9700

38880

9070 8171

127

38111

Lifeview RC Diversity & Inclusion

1800 543 384 107, 147 38040

Well Placed Care

9070 8171

1300 759 709

135

37050

VitalCALL

CASE MANAGEMENT

DEMENTIA ADVISORS

127

MOBILITY AND EQUIPMENT 24/7 Personal Alarm Serv - MePACS

PLACEMENT CONSULTANTS

Well Placed Care

REAL ESTATE AND MOVING

38111

Real Estate Care Service 24/7 Personal Alarm Serv - MePACS

1800 685 329

37143

Active Community Group

8820 0000

48-49

61989

Calvary Home Care - Metro Melbourne

1800 527 272

16056

EDUCATION AND TRAINING

SAFETY AND SECURITY

Active Community Group

8820 0000

48-49

61989

Omni-Care Training

9484 8102

38106

Plena Healthcare

13 60 33

225

37938

1300 360 808

63095

Calvary Home Maint & Modifications

1300 660 022

37128

Guardian Safety Pendants

08 6336 9448

63994

Active Community Group

8820 0000

48-49

61989

Healthy Ageing Place Mornington (and HC office)

5978 9700

38880

Calvary Home Care - Metro Melbourne

1800 527 272

16056

VitalCALL

1300 360 808

63095

TriCare Aged Care Specialist Team

1300 874 2273

38-39

38100

9070 8171

127

38111

Active Community Group

8820 0000

48-49

61989

Benetas In Home Nursing & Support

1300 236 382

121

37866

ACA PrimeCare Financial Planning

1300 853 875

129

38141

Calvary Home Care - Metro Melbourne

1800 527 272

16056

Active Community Group

8820 0000

48-49

61989

HenderCare Nursing Services

1300 764 433

38127

COTA Insurance

1300 130 050

138

37982

Mercy Health Com'ty Nursing Service

1300 478 776

37857

Moneyplan Australia

9374 1133

132

37543

Nixon Financial Serv - AC Advisors

1300 930 084

133

38055

Active Community Group

8820 0000

48-49

61989

CO.AS.IT. Visitation Prog & Com'ty Visitors Scheme

0481 603 705

111

21747

VitalCALL

END OF LIFE

Well Placed Care

FINANCIAL SERVICES

SKIN AND WOUND CARE

VISITORS AND VOLUNTEERS

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

VICTORIA 2023/24

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with Aged Care Guide ORGANISATION

PHONE (03)

WEBSITE (www.)

AccessCare

1300 819 200

info@accesscare.org.au

accesscare.org.au

Active Community Group

8820 0000

info@activecg.com.au

activecg.com.au

AdventCare

9259 2106

info@adventcare.org.au

adventcare.org.au

Allanvale Private Nursing Home

9119 5900

info@carewestgroup.com.au

carewestgroup.com.au

Allity

02 9431 1000

agedcare@allity.com.au

allity.com.au

Anzac Lodge

9353 5000

enquiries@anzaclodge.com.au

bethelagedcare.au

Arcare

1300 272 273

marketing@arcare.com.au

arcare.com.au

Arton Group

8831 3855

enquiries@castaliagroup.com.au

castaliagroup.com.au

info@amcservices.org.au

amcservices.org.au

Australian Multicultural Community Services 9689 9170

Resi de n Sup tial Age port dC Reti ed & A are / SR ssist rem S Hom ent Liv ed Livi ng ing e Ca In H re Pack ome age Cent Care Se s re B r vi c Day ased Ca es The r e Prod rapy Ce ntre ucts and S er v ices

230

9 9 9 9 9 9

Australian Unity Independent & Assisted Living 1300 160 170 retirementliving@australianunity.com.au australianunity.com.au/assisted-living 9

99 99999

Advert Page 37 48-49 122 7

88-89

99 99 99 999 99999

IFC-1

109 173 34 73, 80, 105

84 9 109 9 67, 110 Belvedere Aged Care 9574 1355 info@belvedere.com.au belvedere.com.au 9 Benetas 1300 236 382 customercentre@benetas.com.au benetas.com.au 121 9 999999 BlueCross Community & Residential Services 1300 133 414 admissions@bluecross.com.au bluecross.com.au 22-23, OBC 9 99 Boroondara Aged Services Society 8809 4000 admissions@basscare.org.au basscare.org.au 86 9999999 Brotherhood of St. Laurence Aged Care 1300 147 147 agedcare@bsl.org.au agedcare.bsl.org.au 74 9 9999 Bupa Aged Care 1800 718 357 agedcare@bupa.com.au bupaagedcare.com.au 83 9 28 Calvary Community Care 1800 527 272 ccc@calvarycare.org.au calvarycare.org.au 9 999 9 Care Matcher 1300 404 547 eamonn.fitzpatrick@carematcher.com.au carematcher.com.au 128 9 Cheltenham Manor 9584 1111 office@cheltenhammanor.com.au cheltenhammanor.com.au 9 102 Chirnside Views 8521 7000 enquiries@chirnsideviews.com.au chirnsideviews.com.au 63, 64 9 Chubb Fire & Security 13 15 98 info@chubb.com.au chubb.com.au 58 9 Churches of Christ 1800 900 001 creative@cofcqld.com.au cofc.com.au/seniorslifestyles 9 68 9 111 CO.AS.IT. Italian Assistance Association (VIC) 9349 9000 coasit@coasit.com.au coasit.com.au 999 9 Coburg Home for the Aged 8102 2400 dotimp@dorothyimpeyhome.org.au dorothyimpeyhome.org.au 9 90 COTA 1300 140 050 info@cotamembership.org.au cotamembership.org.au 138 9 Deloraine Aged Care 9433 3444 enquiriesdeloraine@goldage.com.au goldage.com.au 65 9 Dementia Support Australia 1800 699 799 dsa@dementia.com.au dementia.com.au 142 9 Estia Health Residential Services 1300 682 833 admissions@estiahealth.com.au estiahealth.com.au 18 9 Grace of Mary Greek Cypriot Hostel 9408 8169 graceofmary@northerncypriotagedcare.com.au northerncypriotagedcare.com.au 9 108 Greenwood Manor 9551 5676 office@greenwoodmanor.com.au greenwoodmanor.com.au 9 102 Guardian Safety Pendants 08 6336 9448 info@guardiansp.com.au guardiansp.com.au 61 9 35 HenderCare 1300 764 433 hello@hendercare.com.au hendercare.com.au 99 9 Heritage Care 9722 5870 admissions@heritagecare.com.au heritagecare.com.au 145 9 Holmwood Aged Care 5962 4321 info@holmwood.com.au holmwood.com.au 181 9 Homestyle Aged Care Services 9559 0400 enquiry@homestyleagedcare.com.au homestyleagedcare.com.au 9 93 Just Better Care Australia 1300 587 823 info@justbettercare.com justbettercare.com 27 99 Kirkbrae Presbyterian Homes 9724 5200 admin@kirkbrae.org.au kirkbrae.org.au 181 9 9 Lifeview Residential Care 1800 543 384 office@lifeview.com.au lifeview.com.au 107, 147 9 9 Luson Aged Care 9087 1030 hello@luson.com.au luson.com.au 189 9 Baptcare

9831 7222

info@baptcare.org.au

baptcare.org.au

Bethel Aged Care

8467 2222

enquiries@bethelac.com.au

bethelagedcare.au

SRS Supported Residential Service

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with Aged Care Guide ORGANISATION

PHONE (03)

WEBSITE (www.)

Mable

1300 736 573

info@mable.com.au

mable.com.au

Magical Care

9701 8828

ndis1319@gmail.com

maxabilityconsultants.com.au

Manor Court Werribee Aged Care

9742 0699

office@manorcourt.org.au

manorcourt.org.au

mecwacare

1800 163 292

enquiries@mecwacare.org.au

mecwacare.org.au

Medical & Aged Care Group

9428 2800

admissions@maacg.com.au

aged-care.maacg.com.au

Menarock Life

9898 1000

mycare@menarock.com.au

menarocklife.com.au

MePACS

1800 685 329

mepacssales@phcn.vic.gov.au

mepacs.com.au

Mercy Health

1300 478 776

information@mercy.com.au

mercyhealth.com.au

Moneyplan Australia

9374 1133

finance@moneyplan.com.au

moneyplan.com.au

moveU

0411 757 185

info@moveubytlc.com.au

Nazareth Care

9830 5022

admin.camberwell@nazarethcare.com

Nixon Financial Services

1300 930 084

help@agedcareadvisors.com.au

Omni Care

9484 8102

info@omni-care.com.au

Opal HealthCare

1300 842 924 communications@opalhealthcare.com.au

OzPlan Financial Services

9078 6454

reception@ozplan.com.au

ozplan.com.au

Park Lane Croydon

9726 1100

enquiries@parklaneagedcare.com.au

parklaneagedcare.com.au

Parkglen Pearl Home Care Geelong and Bellarine Peninsula Plena Healthcare

9798 1633

enquiries@parkglen.com.au

parkglen.com.au

8731 1696

accounts.phcg@pearlhomecare.com.au

pearlhomecare.com.au

13 60 33

info@plenahealthcare.com.au

plenahealthcare.com.au

Premier Aged Care

9548 7366

contactus@thealexanderagedcare.com.au

omni-care.com.au

9 9

Advert Page 36, 44

9 9

180

99999 9 9

9, 94

9 999999 9 9

9890 4488

info@primeagedcare.com.au

Prime Care Financial Planning

1300 853 875

enquire@primecarefinancial.com.au

primecarefinancial.com.au

primeagedcare.com.au

Real Estate Care Service

1300 759 709

info@realestatecareservice.com.au

realestatecareservice.com.au

Regis Aged Care

1300 998 100

advice@regis.com.au

regis.com.au

Respect Aged Care

1300 144 144

info@respect.com.au

respect.com.au

Right at Home Australia

1300 363 802

info@rightathome.com.au

rightathome.com.au

Simply Helping

1800 998 866

info@simplyhelping.com.au

simplyhelping.com.au

St Vincent's Care Services

1800 778 767

svcs.info@svha.org.au

svcs.org.au

Star Residential Care

9763 8009

service@starresidentialcare.com.au

starresidentialcare.com.au

Tabulam & Templer Homes for the Aged

8720 1333

ttha@ttha.org.au

ttha.org.au

The Salvation Army Aged Care

1300 111 227

acp.enquiries@aue.salvationarmy.org

agedcare.salvos.org.au

TLC Aged Care

9458 7777

marketing@tlcagedcare.com.au

tlcagedcare.com.au

TriCare

07 3360 9000

marketing@tricare.com.au

tricare.com.au

Uniting AgeWell

1300 783 435

info@unitingagewell.org

unitingagewell.org

Vasey RSL Care

1300 602 108

office@vaseyrslcare.org.au

vaseyrslcare.org.au

Well Placed Care

03 9070 8171

enquiries@wellplacedcare.com.au

wellplacedcare.com.au

Willowbrea Melton

8746 3000

enquiries@willowbrae.com.au

willowbrae.com.au

VMCH

1800 036 377

vmch@vmch.com.au

vmch.com.au

Woman's Way Cleaning Services

0413 092 769

womansway@optusnet.com.au

womanswaycleaning.com.au

9 9 9 9 9 9 9 9 9

64D

9 9

9 9999 999

79 132 125 133 4 32D, IBC 130 63, 64 119 40

9 9 9

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thealexanderagedcare.com.au 9

Prime Aged Care

SRS Supported Residential Service

9 9 9 9

moveubytlc.com.au sistersofnazareth.com/region/ 9 australasian-region agedcareadvisors.com.au opalhealthcare.com.au

231

VICTORIA 2023/24

225 71 113

999 9 99 99 99 99 999 99

9 9

129 135 114-115 98

9 9

9 9 99999 99 9 999999 99

25 31 11 108 70 77 38-39 14-15 97, 101 127 63, 64 87 43

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

232

Aged Care Guide

Abbreviations............................................................................................................. 149 ACAS regions.............................................................................................................. 149 Aboriginal and Torres Strait Islander (ATSI).............................................. 106 Accommodation payment.....................................................................................69 ACAS Assessment.......................................................................................................20 Advocacy...................................................................................................................... 139 Aged Care Assessment Service (ACAS)...........................................................20 Aged care explained....................................................................................................7 Aged care homes .......................................................................................................63 Accommodation payments..............................................................................69 Accreditation and certification......................................................................65 Charter of rights.....................................................................................................66 Complaints.................................................................................................................66 Costs..............................................................................................................................69 Cultural Services.................................................................................................. 108 Daily care fee............................................................................................................69 Directory listings...................................................................................... 156-196 Payment options....................................................................................................72 Quality standards...................................................................................................65 RAD & DAP.................................................................................................................72 Applying to a home...................................................................................................75 Assessment....................................................................................................................19 Assistive technology.................................................................................................58 Care communities................................................................................................... 116 Care leavers................................................................................................................. 106 Carer support............................................................................................................. 140 Case management.................................................................................................. 128 Centre Based Care services....................................................................................53 Directory listings................................................................................................. 226 Changed behaviours.............................................................................................. 144 Checklist...........................................................................................................................95 Commonwealth Home Support Programme (CHSP) ............................26 Urgent needs............................................................................................................29 Community Visitors Scheme................................................................................55 Consumer Directed Care..........................................................................................26 Continence......................................................................................................................57 Costs for residential care.........................................................................................69 Counselling services............................................................................................... 141 Cultural services....................................................................................................... 108 Directory listings...................................................................................... 213-223 Culturally and Linguistically Diverse (CALD)............................................ 106 Daily Accommodation Payment (DAP)...........................................................72 Daily care fee.................................................................................................................69 Daily living .....................................................................................................................85 Day Therapy Centres..................................................................................................54 Directory listings...................................................................................... 226-228 Deciding on a home..................................................................................................77 Definition of often used terms......................................................................... 148 Dementia...................................................................................................................... 143 Dementia support................................................................................................... 144 Directory listings...................................................................................................... 147 Aged care home listings...................................................................... 156-196 Centre Based Care listings.............................................................................. 226 Culturally appropriate homes and services.............................. 213-223

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VICTORIA 2023/24

Directory listings continued Day Therapy Centres listings.............................................................. 226-228 Definition of often used terms.................................................................... 148 Extra services listings....................................................................................... 197 Home Care Packages listings............................................................. 202-213 In home care provider listings.......................................................... 223-225 Local Government Area (LGA) reference index.................................. 154 Maps................................................................................................................ 150-151 Organisation and Business index.................................................... 230-231 Products and services listings........................................................... 228-229 Suburb reference index........................................................................ 152-154 Supported living listings................................................................................ 199 Supported Residential Services listings...................................... 197-198 Town reference index............................................................................ 152-154 Retirement accommodation listings............................................ 199-201 Disability....................................................................................................................... 106 Elder abuse.................................................................................................................. 140 Estate planning......................................................................................................... 137 Extra services............................................................................................................. 103 Direcory listings................................................................................................... 197 FAQ's...................................................................................................................................99 Financial advice........................................................................................................ 129 Financial counselling............................................................................................. 134 Financially disadvantaged................................................................................. 107 Finding providers........................................................................................................16 Getting assessed.........................................................................................................13 Getting started.............................................................................................................19 Home Care flow chart..............................................................................................24 Home care ......................................................................................................................25 Home Care Packages (HCP) ..................................................................................30 Approved providers..............................................................................................35 Cost................................................................................................................................36 Directory listings...................................................................................... 202-213 Exit fees.......................................................................................................................41 Home Care Agreement.......................................................................................35 Priority.........................................................................................................................34 Self-managing........................................................................................................45 Quality and complaints......................................................................................42 Homeless...................................................................................................................... 107 How to use the Aged Care Guide..........................................................................5 In home care..................................................................................................................25 In home care provider listings.......................................................... 223-225 In home support.........................................................................................................25 Language..................................................................................................................... 111 LGBTIQ............................................................................................................................ 107 Local Government Area (LGA) reference index....................................... 154 Managing services.....................................................................................................17 Maps.................................................................................................................... 150-151 Means tested care fee..............................................................................................70 Mobility aids..................................................................................................................59 Moving house............................................................................................................ 136 Moving into a home..................................................................................................81 My Aged Care................................................................................................................19

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Organisation and Business index........................................................ 230-231 PICAC............................................................................................................................... 110 Placement consultants ........................................................................................ 125 Choosing a placement consultant............................................................. 126 Resolving family disputes.............................................................................. 128 Prepare.............................................................................................................................12 Private home care......................................................................................................46 Products and services listings............................................................... 228-229 Questions........................................................................................................................99 RAD and DAP explained..........................................................................................72 RAS Assessment..........................................................................................................20 Referral code.................................................................................................................21 Refundable Accommodation Deposit (RAD)...............................................72 Regional Assessment Service (RAS).................................................................20 Research...........................................................................................................................10 Resident agreement.................................................................................................91 Residential Care flow chart...................................................................................62 Residential respite.................................................................................................. 104 Respite...................................................................................................................50, 104 Centre Based Respite Care................................................................................50 Restorative care...........................................................................................................52 Retirement living..................................................................................................... 117 Choosing a village.............................................................................................. 123 Departure/exit fee.............................................................................................. 120 Deposit or entry contribution...................................................................... 118 Directory listings...................................................................................... 199-201 Fees and charges................................................................................................. 119 Ownership.............................................................................................................. 118 Types of villages.................................................................................................. 118 Rural & Regional clients....................................................................................... 107 Self management (HCP).........................................................................................45 Seller advocate.......................................................................................................... 134 Selling your home................................................................................................... 134 Short Term Restorative Care.................................................................................52 Special needs groups............................................................................................. 106 Steps to accessing aged care................................................................................10 Suburb reference index............................................................................. 152-154 Support at home.........................................................................................................25 Support lines.............................................................................................................. 141 Supported living...................................................................................................... 116 Directory listings................................................................................................. 199 Supported Residential Services....................................................................... 112 Directory listings...................................................................................... 197-198 Technology.....................................................................................................................58 Town reference index................................................................................. 152-154 Transition care..............................................................................................................51 Transport services.......................................................................................................56 Useful phone numbers and websites.................................................................6 Vacancy............................................................................................................................76 Veterans........................................................................................................................ 107 Support........................................................................................................................54 Waitlist.............................................................................................................................75 Wills................................................................................................................................. 137

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Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

www.DisabilitySupportGuide.com.au

Matt

id Dav

Ageing is living Our Care Communities provide residential aged care which partners with you in designing your care around your individual needs and preferences. Understanding the big and the little details about how you like to live each day is important to us - so that we can help you feel at home, have the right support and live your best life in our care. We’re here to help every step of the way.

Talk with us to find out more. Scan the QR code, call 1300 437 527 or visit opalhealthcare.com.au