Aged Care Guide NSW & ACT 2022 by DPS Publishing

2 2 ND E D I T I O N

AGED CARE GUIDE A

DPS

PUBLICATION

New South Wales & ACT

Home Care |

Residential Care | Retirement Living AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALITY PSEst.QU1999

ANG6920

New England

Richmond Richmond Hawkesbury Blue Mountains

Northern Northern Beaches Beaches

North The Ponds Ponds The

Penrith

Warriewood Warriewood

Glenhaven Glenhaven

Turramurra Turramurra

Castle Hill Hill Castle

Forestville Forestville

^ Gordon Gordon

Penrith

^opening 2022

Winston Hills Hills Winston

Caddens

Rooty Hill Hill Rooty

Parramatta Parramatta

Glebe Glebe

SydneyCity City Sydney Liverpool

Malabar

South South Hurstville Hurstville

Jannali Jannali

Park Oran Park Residential Care opening late 2020

Rushcutters Rushcutters Bay Bay

Woollahra

Kirrawee Kirrawee

Minto

Malabar

Taren Point Taren Point

Cronulla Cronulla

Campbelltown South Sydney

Key Retirement Living Bulli

Residential Care

Woonona Woonona

Home Care Regions

Wollongong Port Kembla

Bowral Bowral

Dapto Dapto

Further South Nowra Further South Nowra

Call 1300 111 278 anglicare.org.au

Port Kembla

Experience the Anglicare difference At Anglicare, we’re all about providing you with life-enriching support, now and in the future. We are a Christian not-for-profit organisation with over 160 years of experience in supporting residents and clients across the Greater Sydney, Illawarra, New England and far South Coast regions, so you can be sure that we have a service that meets your needs.

Anglicare can support you in many ways: Residential care homes

Retirement living

Respite

Home care

25 Homes

Social groups, in-home and centre-based respite across the Greater Sydney and Illawarra regions

25 Villages

Government-funded and private services located across the Greater Sydney, Illawarra, New England and far South Coast regions

Other aged care services

Dementia and mental healthcare, palliative care, nutrition, falls prevention, clinical research, and lifestyle support

Social and affordable housing More affordable accommodation options for those in need

Pastoral care

Spiritual and emotional support

Community services

Food and financial assistance, migrant and refugee services, counselling and mental health

Contents

Aged Care Guide

NSW & ACT 2022

From the Managing Editor....................................................................................................................................................................................................................... 4 COTA message.................................................................................................................................................................................................................................................................... 6 How to use the Aged Care Guide................................................................................................................................................................................................ 8 Aged care explained.............................................................................................................................................................................................................................................. 9 Useful phone numbers and websites........................................................................................................................................................................... 12 My Aged Care.................................................................................................................................................................................................................................................................. 13 Regional Assessment Service (RAS).................................................................................................................................................................................. 14 Aged Care Assessment Team (ACAT)............................................................................................................................................................................. 15 Home care flow chart...................................................................................................................................................................................................................................... 18 Support at home....................................................................................................................................................................................................................................................... 19 - Commonwealth Home Support Programme...........................................................................................................................................20 - Home Care Packages..................................................................................................................................................................................................................................25 - Private home care. ...........................................................................................................................................................................................................................................40 - Respite at home...................................................................................................................................................................................................................................................43 - Short Term Restorative Care........................................................................................................................................................................................................44 - Transition care.........................................................................................................................................................................................................................................................46 - Centre Based Care............................................................................................................................................................................................................................................47 - Day Therapy Centres. .................................................................................................................................................................................................................................48 - Veterans’ support..............................................................................................................................................................................................................................................48 - Community Visitors Scheme.......................................................................................................................................................................................................49 Assistive technology. ....................................................................................................................................................................................................................................... 50 Continence............................................................................................................................................................................................................................................................................ 54 Transport services.................................................................................................................................................................................................................................................. 56 Nutrition..................................................................................................................................................................................................................................................................................... 57 Aged care flow chart........................................................................................................................................................................................................................................ 60 Aged care homes..................................................................................................................................................................................................................................................... 61 - Cost for residential care........................................................................................................................................................................................................................68 - Payment options: RAD and DAP.........................................................................................................................................................................................72 - Applying to a home......................................................................................................................................................................................................................................75 - Waiting for residential care............................................................................................................................................................................................................75 - Deciding on a home....................................................................................................................................................................................................................................76 - Moving into a home....................................................................................................................................................................................................................................80 - Daily living in a nursing home.................................................................................................................................................................................................86 - Resident agreement.................................................................................................................................................................................................................................. 91 - Residential respite............................................................................................................................................................................................................................................92 - Extra services..............................................................................................................................................................................................................................................................95 Frequently asked questions............................................................................................................................................................................................................. 96 Aged care checklist. ............................................................................................................................................................................................................................................ 98 Cultural services....................................................................................................................................................................................................................................................102 Special needs groups................................................................................................................................................................................................................................ 104 Supported living...................................................................................................................................................................................................................................................106 Retirement living........................................................................................................................................................................................................................................... 108 Placement consultants.......................................................................................................................................................................................................................... 118 Financial advice......................................................................................................................................................................................................................................................122 Selling and moving.........................................................................................................................................................................................................................................130 Estate planning.......................................................................................................................................................................................................................................................133 Carer support...............................................................................................................................................................................................................................................................135 Advocacy...............................................................................................................................................................................................................................................................................137 Dementia support..............................................................................................................................................................................................................................................139 End of life care...........................................................................................................................................................................................................................................................142 *Profile.......................................................................................................................................................................................................................................................................................144 Directory Lists & Reference Indexes – Directory contents page........................................................................145 This section includes all the lists and reference tables to make finding a home or service so much easier: ACAT regions, Council Districts referencing, Suburb & Town, Area maps, Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services. * Some advertisers choose a profile format to promote their organisation/aged care facility. These are paid advertisements.

Uniting aged care services support you at every stage. As one of the largest and most trusted aged care providers in NSW and the ACT, we offer a full range of services for older people. Home care Our wide range of flexible and personalised services help you to remain independent and stay in your home, and in your community, for longer. Retirement and independent living When you’re ready to downsize, we’ll take care of your home maintenance while you relax in the comfort, community and security of a Uniting retirement village. Residential aged care Our aged care homes help older people to feel safe and nurtured with customised 24/7 support, dementia care, respite care and access to allied health services.

Enquire now 1800 864 846 uniting.org/aged-care © Copyright Uniting NSW.ACT 2021 21-RHC-508.DEC21

Aged Care Guide

NSW & ACT 2022

From the Managing Editor

Welcome to the 22nd edition of the Aged Care Guide New South Wales & ACT.

For more than 20 years, the Aged Care Guide, previously known as the DPS Guide to Aged Care, has provided seniors and their families with essential information about aged care in Australia. Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options. To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care. The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement. The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers. An extensive list of retirement living operators and private providers of homes and services are also included. You can use the printed Aged Care Guide in conjunction with our website – AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products. Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product. Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website. Alternatively you may wish to use our Compare & Connect tool to help you find and compare aged care providers that best meet your needs and search criteria in your preferred area to help with the decision making process. We are also promoting transparency in the sector and open up dialogue between consumers and providers through Ratings and Reviews on AgedCareGuide.com.au, which gives you the opportunity to share positive or negative stories about your aged care experience with a service and for providers to respond to this feedback and address any potential concerns. We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the Aged Care Guide. We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist in your journey. Simply email margot.white@dps.com.au . I look forward to hearing from you.

Aged Care Guide New South Wales & ACT 2022 22nd Edition Printed February 2022 RRP $66, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

Margot White – Managing Editor

DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

Your kind of aged care If you’re considering residential aged care for someone you love, think of Anglicare first. With over 70 years’ experience in caring for older people we’ve earned a reputation as a leading not-for-profit provider. Rhythm of Life approach with personalised care, preferences and interests incorporated into each day.

Lifestyle activities and programs organised by a dedicated team

Respite and palliative care

Flexible breakfast hours

Chaplaincy and pastoral care

Care staff available 24 hours a day

Residential care locations Sydney: • Minto (opening 2022) • Castle Hill • Forestville • Oran Park • Gordon (opening 2022) • Parramatta • Penrith • Jannali • Richmond • Kingswood • Rooty Hill • Malabar Residential care locations South Coast: • Dapto • Nowra

• • • • • •

Rushcutters Bay South Hurstville Taren Point The Ponds Warriewood Winston Hills

• Woonona

We can assist you in navigating the transition into residential aged care. For more information please contact us. 1300 111 278 anglicare.org.au

Aged Care Guide

NSW & ACT 2022

COTA message “COTA Australia is the peak national advocacy body for older

Australians across all areas of Government policy. In aged care we

have been at the leading edge of reform pressure for over a decade. We are the leading advocate for much greater consumer choice and control in aged care. We had a major input to the Royal Commission into Aged Care Quality and Safety and to the Federal Government’s response to the Commission’s Final Report.

The aged care reform process has been underway for a while, starting with the Labor

Government’s 2012 ‘Living Longer Living Better’ package which heavily ramped up home

care packages and introduced ‘consumer directed care’. This was followed by the Coalition Government’s 2018 Federal Budget package ‘More Choices for a Longer Life’, which COTA Australia partnered in developing.

The Royal Commission was called in October 2018 and the Commission presented its Final Report on 26 February 2021, with the Government responding in the Federal Budget on

11 May 2021. In the 2021/22 Budget, the Government has committed almost $18 billion extra

COTA message

over the next four years to increase the supply and funding of both home care and residential care, provide extra support for family carers and for people with dementia and their carers, and much more.

There will be at least 80,000 new home care packages by mid-2023, bringing the total number to 276,000 – more than the number of residential beds; and the current home care waiting list will be gone. A new home care program will be developed by 2023 that will design individual packages for each person.

In residential care there will be more staff spending more time with residents, better food where that’s not the case now, stronger clinical care standards, a new funding formula,

and prices set by an independent authority. All providers will experience much greater

transparency and exposure about services, fees, staffing quality measures and consumer experience.

Most excitingly, by 2024 the bed licences system will be abolished and people will have

control of their residential care funding. This will also mean good providers can expand their services without needing bed licences.

Another COTA initiative is a program of 500 Community Care Finders around Australia to help people navigate aged care and be connected to services. There will also be a doubling of the number of consumer advocates.

Amidst all this change an independent, unbiased resource such as this Aged Care Guide,

together with the online directory AgedCareGuide.com.au, assists you to make the best aged

care choices for your specific circumstances and can help you take greater control of your care. COTA Australia’s partnership with DPS is also focused on improving consumer information and choice about services and providing opportunities for direct consumer feedback and comment on services.

By creating a platform on which you can choose between providers, and by giving you the

opportunity to leave a review of any service or village, DPS is helping strengthen consumer information and choice. This has always been a goal for DPS since its inception.”

Ian Yates AM – Chief Executive Council on the Ageing (COTA) Australia

CELEBRATING YOU Home Care | Residential Aged Care | Retirement Living

Call today

1800 778 767

Aged Care Guide

NSW & ACT 2022

How to use the Aged Care Guide

The articles up to page 143 will help you become better informed about aged care, community care and retirement living. The Aged Care Guide also includes a comprehensive directory of residential aged care homes (for NSW see pages 155 –200, for ACT see pages 201–202); retirement accommodation (see pages 204 –209); home care packages (for NSW & ACT see pages 210 –227); and facilities or services specific to your cultural background (see pages 228 –234).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services. The index on page 256 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or product/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order. You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home. Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 151–154. Each of these lists are in alphabetical order and you can then refer to the page referenced. Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 228 –234.

Searching for other services . . .

If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products and Services, you can find this in grid form in the directory section (see pages 235 –253). Visit AgedCareGuide.com.au for a complete list of services available near you. 2 2 ND E D I T I O N

DPS

Aged Care Guide

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AGED CARE GUIDE

Table of aged care homes/residential care facilities offering culturally appropriate services TWEED KYOGLE

BYRON

LISMORE

BALLINA

RICHMOND VALLEY

TENTERFIELD

MOREE PLAINS

GLEN INNES SEVERN

CLARENCE VALLEY

WALGETT

COFFS HARBOUR ARMIDALE

NARRABRI

NAMBUCCA

TAMWORTH KEMPSEY

GUNNEDAH

WALCHA PORT MACQUARIE-HASTINGS

WARREN BOGAN

BELLINGEN

URALLA

COONAMBLE

LIVERPOOL PLAINS

GILGANDRA

COBAR

WARRUMBUNGLE UPPER HUNTER NARROMINE DUBBO MUS

MID WESTERN

HAY

BATHURST

LITHGOW

BLAYNEY

COOLAMON

WOLLONGONG

UPPER LACHLAN

See Sydney Inset

WINGECARRIBEE SHELLHARBOUR

GOULBURNMULWAREE

JUNEE

KIAMA SHOALHAVEN

COOTAMUNDRAGUNDAGAI LOCKHART

CENTRAL COAST

WOLLONDILLY

HILLTOPS

TEMORA

NARRANDERA

YASS VALLEY

WAGGA WAGGA SNOWY VALLEYS

FEDERATION BERRIGAN

PORT STEPHENS MAITLAND NEWCASTLE LAKE MACQUARIE

HAWKESBURY

BLUE MOUNTAINS OBERON

WEDDIN

LEETON MURRUMBIDGEE

EDWARD RIVER

DUNGOG

CESSNOCK

COWRA

MURRAY RIVER

MID COAST

OOK

SINGLETON

CABONNE ORANGE

FORBES

BLAND

GRIFFITH

LBR WEL

PARKES

LACHLAN

CARRATHOOL

ACT

QUEANBEYANPALERANG

GREATER HUME EUROBODALLA

ALBURY

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.

INVERELL GWYDIR

BREWARRINA

Cultural Group African

Aged Care Home Name Bupa St Ives

Arabic

Belmore Place Care Community

Lakemba 0409 573 394 14320

Arabic

Bupa Greenacre

Greenacre 1800 718 348 14306

Arabic

Canterbury Place Care Community

Campsie 0409 573 394 14266

Arabic

Hall & Prior Fairfield Nursing Home

Arabic

BEGA VALLEY

Home Care |

Residential Care | Retirement Living AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALITY PSEst.QU1999

WENTWORTH BALRANALD

Greater Sydney Metropolitan

Aurrum Aged Care Kincumber

Kincumber 0417 335 622 13085

CALD

Aurrum Aged Care Norah Head

Norah Head 0417 335 622 13686

CALD

Aurrum Aged Care Terrigal Drive

PHONE DPS Web ID (02) Erina 0417 335 622 13823

Erina 0417 335 622 21217

Fairfield 9728 1144 13227

CALD

Aurrum Wyoming

Hixson Garden Aged Care

Bankstown 9791 9609 20108

CALD

Bankstown Terrace Care Community

Maronite Sisters Village Dulwich Hill

Dulwich Hill 9558 2115 18566

CALD

Bathurst Riverview Care Community

Maronite Sisters Village Marrickville

Marrickville 9558 2115 13136

CALD

Belmore Place Care Community

Lakemba 0409 573 394 14320

Arabic

SummitCare Smithfield

Smithfield 9755 7333 13140

CALD

Berkeley Vale Care Community

Berkeley Vale 0408 265 643 13267

Armenian

Alexander Aged Care

Asian

Brookvale 9938 1514 13877

ACDMA Aged Hostel

Canley Vale 9754 1343 13534

Asian

Arete Health Care Lansdowne

Asian

CALD CALD CALD

Bossley Parkside Care Community

Campsie 9789 4587 21065

CALD

Byron Aged Care

Ferndale Gardens Aged Care Facility

Mortdale 9570 5555 14291

CALD

Cameron Park Care Community

Heiden Park Lodge

Carramar 8197 9325 13211

CALD

Carino Care at Rockdale

Asian

Huntingdon Gardens Aged Care Facility

Asian

St George Aged Care Centre

Assyrian

Bossley Parkside Care Community

Assyrian

Bexley 8080 3850 14265 Bexley 8566 1400 13747

Wyoming 0417 335 622 13851

Blacktown Terrace Care Community Booroongen Djugun ACF

Cabramatta 9724 3545 12943

CASS Residential Aged Care Facility

Asian Asian

Bankstown 0409 573 394 22164 Bathurst 0428 419 574 13276

Blacktown 0429 956 768 21093 Greenhill via Kempsey 6560 2120 13854

CALD

Chiswick Manor Care Community

CALD

Coffs Harbour Grange Care Community

Bossley Park 0409 573 394 13261 Byron Bay 6685 6728 13301 Cameron Park 0408 265 643 19826 Banksia 9567 5333 13565 Chiswick 0409 573 394 19827 Coffs Harbour 0497 664 171 18791

Bossley Park 0409 573 394 13261

CALD

Denhams Beach Care Community

SummitCare Smithfield

Smithfield 9755 7333 13140

CALD

Dubbo Homestead Care Community

Assyrian

The Manor Fairfield East

Fairfield East 9724 7377 61628

CALD

Hixson Garden Aged Care

Bankstown 9791 9609 20108

ATSI

Bilyara Hostel

Cowra 6341 1666 13599

CALD

Katoomba Views Care Community

Katoomba 0428 419 574 13278

Boggabri 6749 7000 14338

CALD

Killara Glades Care Community

Boggabri John Prior Multi Purpose Serv

ATSI

Booroongen Djugun ACF

ATSI

Brewarrina Multi Purpose Service

KOPWA Maitland Grange Care Community

Rutherford 0408 265 643 13011

Marco Polo Unanderra Care Services

Unanderra 4272 7700 13587

Meadowbank Grove Care Community

West Ryde 0428 419 574 14293

CALD CALD

ATSI ATSI

Jerilderie Multi Purpose Service Mareeba Aged Care Rose Mumbler Village Sapphire Coast Community Aged Care

Northern Sydney

ATSI

St Andrew's Village

South Eastern Sydney

ATSI

Whiddon Belmont

Southern NSW

South Western Sydney

South Western NSW

Inner Western Sydney

Western NSW

Western Sydney

ATSI

Whiddon Bourke

CALD

Abel Tasman Village

Killara 0408 265 643 13378

CALD CALD

Gilgandra 6817 8744 13600 Gilgandra 6817 8777 13056

Australian Capital Territory

Dubbo 0428 419 574 14204

Brewarrina 6830 5000 18847

Cooee Lodge Hostel Jack Towney Hostel

Northern NSW

Denhams Beach 0409 573 394 13180

Greenhill via Kempsey 6560 2120 13854

ATSI ATSI ATSI

Regional NSW CENTRAL DARLING

Aged Care Home Name Aurrum Aged Care Erina

Arabic

ATSI UNINCORPORATED NSW

BROKEN HILL

Cultural Group CALD CALD

Arabic

ATSI

SNOWY MONARO

PHONE DPS Web ID (02) St Ives 1800 718 348 21922

256

NSW & ACT 2022

Culturally Appropriate Aged Care Homes

PUBLICATION

BOURKE

Aged Care Guide

228

NSW & ACT 2022

These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT).

New South Wales & ACT

How to use the Aged Care Guide

The information featured in this 22nd edition of the Aged Care Guide New South Wales & ACT will inform you on a number of considerations when choosing accommodation and care options.

Roseville 9412 0284 13524

Jerilderie 03 5886 6700 14330

CALD

Murwillumbah Greens Care Com'ty

Murwillumbah 0497 664 171 12999

Maclean 6645 2966 13007

CALD

Narrabeen Glades Care Community

Warriewood 0428 419 574 13555

North Nowra 4428 9400 13298

CALD

Narrandera Homestead Care Com'ty

Bega 6492 7777 13257

CALD

Narraweena Grove Care Community

Ballina 6620 5800 13751

CALD

Norah Head Care Community

Belmont 1300 738 388 13963

CALD

Orange Grove Care Community

Bourke 1300 738 388 13285

CALD

Portland Tabulam Health Centre

Chester Hill 9645 3388 13214

CALD

Quakers Hillside Care Community

Narrandera 0409 573 394 13896 Narraweena 0428 419 574 13001 Toukley 0408 265 643 13142 Orange 0428 419 574 13194 Portland 6359 2666 13369 Quakers Hill 0428 419 574 13567

CALD

Adria Care

Stirling 6288 0198 12857

CALD

Raymond Terrace Gardens Care Com'ty Raymond Terrace 0408 265 643 13139

CALD

Anglicare Thomas Street Lodge

Parramatta 1300 111 278 14003

CALD

Rocky Point Residence

CALD

Annandale Grove Care Community

Annandale 0409 573 394 13873

CALD

RSL LifeCare Bill McKenzie Gardens

CALD

Ashfield Terrace Care Community

Ashfield 0409 573 394 13200

CALD

RSL LifeCare Sir Leslie Morshead Manor

CALD

Auburn Glen Care Community

Auburn 0409 573 394 12961

CALD

Rutherford Park Care Community

Beverley Park 7909 0778 20587 Page 1300 232 564 12849 Lyneham 1300 232 564 12845 Rutherford 0408 265 643 20776

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

Aged Care Guide

Index

Abbreviations............................................................................................................ 150 Aboriginal and Torres Strait Islander (ATSI) ............................................. 104 Advocacy...................................................................................................................... 137 Aged Care Assessment Team (ACAT) ...............................................................15 Appeal .........................................................................................................................15 Assessment ..............................................................................................................15 Referrals .....................................................................................................................15 Regions .................................................................................................................... 150 Aged care checklist ...................................................................................................98 Aged care explained....................................................................................................9 Aged care homes ...............................................................................................10, 61 Accommodation payments .............................................................................71 Accreditation and certification......................................................................64 Charter of Rights ...................................................................................................65 Complaints................................................................................................................67 Costs .............................................................................................................................68 Cultural home listings .......................................................................... 228-230 Daily care fees .........................................................................................................68 Directory listings ..................................................................................... 156-202 Homes and their services .................................................................................62 How much will I pay............................................................................................71 Means tested care fee ........................................................................................71 Payment options ...................................................................................................72 Quality standards..................................................................................................65 RAD & DAP ................................................................................................................72 Where do I start .....................................................................................................61 Applying to a home..................................................................................................75 Assessments ......................................................................................................... 14-15 Assistive technology options ..............................................................................50 Assistive technology solutions ......................................................................52 Independent Living Centres ...........................................................................53 Mobility aids ............................................................................................................52 Care leavers ................................................................................................................ 104 Carer support ............................................................................................................ 135 Counselling services ......................................................................................... 135 Support groups and lines .............................................................................. 135 Centre Based Care services ...................................................................................47 Directory listings ..................................................................................... 246-251 Commonwealth Home Support Programme (CHSP) ............................20 Am I eligible? ..........................................................................................................24 Directory listings ..................................................................................... 235-245 Types of services provided ...............................................................................23 Urgent needs ...........................................................................................................24 What is CHSP? .........................................................................................................20 Who is CHSP for? ...................................................................................................23 Who pays for CHSP services?..........................................................................24 Community Visitors Scheme................................................................................49 Consumer Directed Care.........................................................................................19 Continence.....................................................................................................................54 Costs for residential care........................................................................................68 Accomodation payments .................................................................................71 Daily care fees .........................................................................................................68 How much will I pay............................................................................................71 Means tested care fee ........................................................................................71

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

NSW & ACT 2022

Culturally and Linguistically Diverse (CALD) people........................... 104 Directory listings .................................................................................... 228-234 Cultural services ...................................................................................................... 102 Directory listings .................................................................................... 228-234 Partners in Culturally Appropriate Care ................................................ 102 Daily Accommodation Payment (DAP)..........................................................72 Daily living in a nursing home ...........................................................................86 Day Therapy Centres.................................................................................................48 Directory listings ................................................................................................ 252 Deciding on a home .................................................................................................76 Definition of often used terms ............................................................. 146-147 Dementia support .................................................................................................. 139 Changed behaviours ........................................................................................ 140 Specialised support .......................................................................................... 140 Directory index......................................................................................................... 145 Aged care home listings ..................................................................... 156-202 Centre Based Care listings.................................................................. 246-251 Council reference index .................................................................................. 151 Culturally appropriate homes and services ............................. 228-234 Day Therapy Centres listings........................................................................ 252 Extra services listings ...................................................................................... 203 Home Care Packages listings............................................................ 214-227 In home care provider listings ......................................................... 235-245 Local Government Area (LGA) reference index ................................. 151 Organisation & Business index........................................................ 254-255 Products & Services listings ......................................................................... 253 Retirement accommodation listings ........................................... 204-209 Suburb reference index ....................................................................... 152-154 Supported & Assisted Living listings ...................................................... 202 Town reference index ........................................................................... 152-154 Disability...................................................................................................................... 104 End of life .................................................................................................................... 142 Palliative care in a nursing home ............................................................. 143 Residents with dementia .............................................................................. 143 Services to help at home ............................................................................... 142 Estate planning........................................................................................................ 133 Enduring Power of Attorney and Guardianship ............................... 134 Extra services ...............................................................................................................95 Directory listings ................................................................................................ 203 Financial advice ....................................................................................................... 122 Financial counselling ....................................................................................... 127 How an expert can help ................................................................................. 122 Paying for your care.......................................................................................... 122 Financially disadvantaged................................................................................. 105 Flexible restorative care .........................................................................................44 Frequently asked questions .................................................................................96 Home Care flow chart..............................................................................................18 Home Care Packages (HCP) ..................................................................................25 Approved providers .............................................................................................31 Are you eligible? ....................................................................................................28 Cost ...............................................................................................................................34 Directory listings ..................................................................................... 214-227 Exit fees ......................................................................................................................36 Home Care Agreement ......................................................................................31 How much you will pay .....................................................................................35 Package supplements ........................................................................................27 Priority ........................................................................................................................31

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Home Care Packages (HCP) continued Quality and complaints .....................................................................................37 Self-managing your HCP ..................................................................................39 Services not provided .........................................................................................28 Services provided..................................................................................................27 Types of packages ................................................................................................26 Homeless ..................................................................................................................... 105 How to use the Aged Care Guide .........................................................................8 In home support ........................................................................................................19 Directory listings ..................................................................................... 235-245 LGBTIQ ........................................................................................................................... 105 Moving into a home.................................................................................................80 My Aged Care ...............................................................................................................13 Nutrition .........................................................................................................................57 Placement consultants ........................................................................................ 118 Case management ............................................................................................ 120 Choosing a placement consultant............................................................ 119 How a placement consultant can help .................................................. 118 Negotiate and advocate for you ................................................................ 119 Private home care......................................................................................................40 RAD and DAP explained .........................................................................................72 Refundable Accommodation Deposit (RAD)..............................................72 Regional Assessment Service (RAS)................................................................14 Assessment ..............................................................................................................14 Referrals .....................................................................................................................14 Regaining your independence ...........................................................................46 Resident agreement ................................................................................................91 Residential Care flow chart ..................................................................................60 Respite .......................................................................................................... 10, 43, 92 At home......................................................................................................................43 Centre Based Respite Care ...............................................................................43 Cost .......................................................................................................................44, 94 Eligibility....................................................................................................................43 Residential respite................................................................................................92 Restorative care ..........................................................................................................44 Retirement living............................................................................................10, 108 Choosing a village ............................................................................................. 115 Departure/exit fee............................................................................................. 112 Deposit or entry contribution ..................................................................... 111 Directory listings ..................................................................................... 204-209 Fees and charges ................................................................................................ 111 Finding the right village ................................................................................ 112 Ownership.............................................................................................................. 111 Types of villages.................................................................................................. 108 Vacating .................................................................................................................. 111 Rural & Regional clients...................................................................................... 105 Short Term Restorative Care ................................................................................44 Special needs groups............................................................................................ 104 Support at home .................................................................................................. 9, 19 Supported living ..................................................................................................... 106 Directory listings ................................................................................................ 202 Transition care .............................................................................................................46 Transport services......................................................................................................56 Useful phone numbers and websites.............................................................12 Veterans' support ...........................................................................................48, 105 Waiting for residential care..................................................................................75 Waiting lists .............................................................................................................75

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Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

02-ACG-NSW-Tables-2022-E.indd 256

Matt

Mari

www.DisabilitySupportGuide.com.au

1/2/22 3:22 pm

AgedCareGuide.com.au

Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you. What is aged care?

Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific health care services delivered in a day centre setting, assisted living options as well as products and equipment available to assist older people. Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the Aged Care Guide for more detail.

Support at home

If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCPs) program.

Life, as you like it ‘That’s Frank. He helps me with gardening and odd jobs around the place.’ We know it’s important to our aged care clients to have regular and familiar support workers. And that’s why we will provide a team you know you can rely on. Home Care Packages – Care for you, Designed by You. To tailor a home care package, call 1800 935 483 or agedcareservices@lwb.org.au

Aged care explained

NSW & ACT 2022

Aged Care Guide

NSW & ACT 2022

Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance. Basic assistance is offered through the CHSP. See page 20 for information about how the CHSP may be able to assist you. If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. Find out more about HCPs on page 25. A comprehensive list of Government funded services is included in this Aged Care Guide as well as a wide range of private services.

Respite care

Aged care explained

Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and community care services in your own home, provided under the Commonwealth Home Support Programme (CHSP). See page 43 for more information about home and community respite care or page 92 for respite in a residential aged care facility.

Residential aged care

If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort. Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government. Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Team (ACAT). See page 61 for information about residential aged care, how to access it and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as supported and assisted living complexes. See page 106 for more information.

Retirement living

Retirement villages are not to be confused with nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by an operator and residents enter into a lease type arrangement so they can live there for as long as they wish. Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through Government funded home support options. See page 108 for advice on retirement accommodation.

Communities with Heart

Tulich was founded in 1995 but our story starts almost 30 years earlier. Maurice Tulich acquired land that was used to grow fruit and vegetables in Prestons from his grandfather. That land became the site of Blue Hills Village, the first community in a long-held Tulich family dream.

Today the Tulich family is involved in six prestigious retirement and aged care communities in New South Wales, each dedicated to the ongoing independence of every resident.

Our communities offer a seamless continuum of care, keeping couples with different needs together and eliminating the need for relocation in later life.

With four locations across NSW, we believe there is the perfect one just right for you. Please call us today at any one of our communities to find out more and start enjoying your retirement sooner.

OUR COMMUNITIES

The Royce and Royce Manor

Penrith – 02 4744 6000

TheRoyce.com.au

Kintyre Living and Lodge

Dubbo – 02 6884 2500

KintyreDubbo.com.au

Durham Green Village and Manor

Menangle – 02 4634 8000

DurhamGreen.com.au

Blue Hills Village and Manor

Prestons – 02 8784 2400

BlueHillsVillage.com.au

Aged Care Guide

NSW & ACT 2022

Useful phone numbers and websites Advocacy

Health

Useful phone numbers and websites

ACT Disability, Aged and Carer Advocacy Service (ADACAS) 02 6242 5060 CarerHelp 1800 242 636

Carers Australia 1800 422 737 COTA ACT 02 6282 3777

COTA NSW 02 9286 3860

adacas.org.au carerhelp.com.au

Dementia Behaviour Management Advisory Service (DBMAS) 1800 699 799 dementia.com.au Dementia Support Australia (DSA) 1800 699 799 dementia.com.au

carersaustralia.com.au

National Continence Helpline 1800 330 066 continence.org.au

cotaact.org.au

dementia.org.au

cotansw.com.au

NSW Ageing and Disability Abuse Helpline 1800 628 221

ageingdisabilitycommission.nsw.gov.au

Older Person’s Advocacy Network (OPAN) 1800 700 600 opan.org.au Seniors Rights Service (NSW) 1800 424 079 seniorsrightsservice.org.au

Cultural

Ethnic Communities’ Council of NSW 02 9319 0288 eccnsw.org.au

National Dementia Helpline 1800 100 500 Seniors Health Card 13 23 00

serviceaustralia.gov.au

Legal

LawAccess NSW 1300 888 529 Legal Aid ACT 1300 654 314

lawaccess.nsw.gov.au

NSW Trustee and Guardian 1300 364 103

legalaidact.org.au tag.nsw.gov.au

Older Person’s ACT Legal Service (OPALS) 02 6205 3535 legalaidact.org.au/opals

Multicultural Communities Council of Illawarra 02 4229 7566 eccnsw.org.au

Public Advocate - ACT Human Rights Commission 02 6205 2222 hrc.act.gov.au/public-advocate

Translating and Interpreting Service 13 14 50 tisnational.gov.au

Other

Partners in Culturally Appropriate Care (PICAC) 02 4229 7566 picacalliance.org

Government

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au

Service New South Wales 13 77 88

Assistive Technology Australia 02 9912 5800 Carer Gateway 1800 422 737

at-aust.org.au

carergateway.gov.au

National Relay Service 1800 555 660

infrastructure.gov.au

myagedcare.gov.au

Open Arms - Veterans & Families Counselling 1800 011 046 openarms.gov.au

service.nsw.gov.au

Seniors Card (ACT) 02 6282 3777

actseniorscard.org.au

Department of Veterans’ Affairs 1800 838 372 My Aged Care 1800 200 422

Public Trustee and Guardian (ACT) 02 6207 9800 ptg.act.gov.au

dva.gov.au

Services Australia - Aged Care Line 1800 227 475 serviceaustralia.gov.au

Services Australia - Carers & Disability 13 27 17 servicesaustralia.gov.au Services Australia - Medicare 13 20 11 servicesaustralia.gov.au Services Australia - Older Australians 13 23 00 servicesaustralia.gov.au

Seniors Card Service (NSW) 13 77 88 www.seniorscard.nsw.gov.au Seniors Information Service (NSW) 13 77 88 service.nsw.gov.au

NSW & ACT 2022

AgedCareGuide.com.au

My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care. The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services, and the associated costs. To receive assistance, you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services.

Visit myagedcare.gov.au or call 1800 200 422 for more information.

Referral code

Once you’ve been assessed and found eligible for services, whether they’re for a Home Care Package, Transition Care or to access a nursing home, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. They’ll be also able to access the funding allocated to you. The referral code is linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service. If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider. A provider won’t be able to start charging you fees until they begin delivering services to you or you have accepted a place in an aged care home. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. In the meantime, you may be allocated an interim package at a lower level or choose to self-fund your supports. You will receive a letter from My Aged Care to advise you when you have been allocated an available package. To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available.

My Aged Care

My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided.

Aged Care Guide

NSW & ACT 2022

Regional Assessment Service (RAS)

To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS. The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.

What services does RAS provide?

The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.

How the assessment works

An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.

Referrals

The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 20 or call My Aged Care on 1800 200 422 to request a RAS assessment.

NSW & ACT 2022

AgedCareGuide.com.au

Aged Care Assessment Team (ACAT)

This may be a Home Care Package (see page 25) provided to you in your own home or residential care in an aged care home (see page 61). The ACAT is staffed by doctors, nurses, social workers, occupational therapists and other health professionals.

How the assessment works

A member of your local ACAT will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAT will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAT when making your appointment.

Referral code

If the ACAT considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code if you haven’t been given one.

Not satisfied with the ACAT?

If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAT. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAT explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAT assessment.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the ACAT helps you, and your carers, determine what kind of care will best meet your needs.

Making every day the best it can be www.allity.com.au

Welcome to Allity Aged Care We are a network of 43 Homes located across Victoria, New South Wales, Queensland and South Australia. The collective experience of our local and national staff and management teams make us one of the most respected and established providers within the Australian aged care industry. We are committed to making every day the best it can be for everyone around us. This is all encompassing; in the way we provide individualised support for our residents’ ongoing health and wellness; the development of our staff and in our focus on building strong community networks. Proud to be called Home – every Allity Home is exactly what the name implies – a place where our residents can continue to share every day experiences with their families, make it their own and maintain active and rewarding lifestyles in a meaningful way.

Nestled in peaceful surrounds in Sydney’s South West, Bass Hill offers secure single and shared rooms in an intimate and homely environment. The Home has an unrivalled reputation for providing the highest standards of individualised care.

Bayside NSW Aged Care 136 Marconi Road, Bonnells Bay ( 02) 4973 6799 Bayside offers spacious single and shared rooms with a specialised dementia-specific neighbourhood. The Home features a variety of landscaped gardens for residents to enjoy and encourage social activity with friends, family and fellow neighbours.

B15706

When life’s day-to-day tasks become increasingly challenging, we have the expertise to help you or a family member make informed choices that best suits each individual’s circumstances. Whether the need is short-term assistance or long-term care, we look forward to providing you with the guidance and forward planning to make the transition to care with confidence.

Bass Hill Aged Care 119 Robertson Road, Bass Hill ( 02) 9644 6122

Making every day the best it can be | www.allity.com.au

Beechwood Aged Care 3-17 Albert Street, Revesby ( 02) 8774 5400

Pemulwuy Aged Care 11 Pastoral Circuit, Pemulwuy ( 02) 8863 9000

Beautifully renovated one level residence offering its own hair salon and café, with spacious single and companion rooms, all designed with large private ensuites. A variety of sunny internal courtyards and gardens provide space to enjoy privacy or the company of friends and family.

Located 30 kilometres west of Sydney’s Central Business District, Pemulwuy is a brand new, purpose-built Home offering affordable Premium quality accommodation and an aspirational living environment and service offering unlike any other.

Brentwood Aged Care 28 Glebe Street, Parramatta ( 02) 9635 1114

Pendle Hill Aged Care 2 Wyena Road, Pendle Hill ( 02) 9631 1066

Located in the heart of Parramatta, Brentwood is renowned for its welcoming family-orientated atmosphere. The Home offers a selection of single and shared rooms and has a secure dementiaspecific neighbourhood for sensitive care needs.

Located in Sydney’s Western Suburbs, Pendle Hill has an unrivalled reputation for services to the community spanning 30 years. The Home offers all levels of permanent and respite care with a selection of single or shared rooms with courtyard views.

Calare Aged Care 124 March Street, Orange ( 02) 6362 2311

Redleaf Manor Aged Care 16 Flavelle Street, Concord ( 02) 8762 6000

Calare is an established Home, well known in the Orange community for its expertise in supporting people living with Dementia. Residents have the choice of single or shared rooms, all with an abundance of natural light.

Exquisitely renovated and extended, Redleaf Extra Service Home is a statement of luxury in the quality of finishes and furnishings. The modern design and integration of technology work together to meet the needs of our residents today and beyond.

Coastal Waters Aged Care 100 The Wool Road, Worrowing Heights ( 02) 4443 0077

Rosemore Aged Care 18 Kingsgrove Road, Belmore ( 02) 9718 6156

Situated near the shores of Jervis Bay on the NSW South Coast, residents enjoy the inviting environment of seaside living. The Home offers single and shared rooms all designed with ensuites. A secure dementia-specific neighbourhood provides support for residents in need of specialised care.

A well established Home in Sydney’s South West, Rosemore has a strong reputation for providing the highest level of individualised care. The Home offers a selection of shared rooms for those preferring companionship and social interaction.

Greenwood Aged Care 9-17 Hinemoa Avenue, Normanhurst ( 02) 9372 3400

Willandra Aged Care 19-21 George Street, Marrickville ( 02) 9569 4117

Located in the leafy precinct of Sydney’s Upper North Shore, this aspirational Signature Home exudes sophistication yet projects the warmth and character of an elegant home. Greenwood offers a luxurious level of finishes and furnishings in your room and shared spaces like no other.

Centred around a sunny and charming courtyard, residents can enjoy their activities in a warm and tranquil atmosphere. The Home offers single and spacious shared rooms. Multilingual staff are on-hand to assist with the needs of non-English speaking residents.

Gosling Creek Aged Care 1503 Forest Road, Orange ( 02) 6369 9800 Gosling Creek is a newly designed Home in keeping with the traditional country homestead. The Home offers spacious single bedrooms designed with ensuites and direct access to courtyards or landscaped gardens.

Making every day the best it can be | www.allity.com.au

AGED CARE GUIDE

Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime! You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAT

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

You can find someone to help you: Aged care advisor

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

NSW & ACT 2022

AgedCareGuide.com.au

Support at home

Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in home support or more intensive support through a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

In home support To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, as well as equipment such as a ramp, walking frame or shower rail to help you live independently in your own home. The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider.

Support at home

To help you live independently in your own home and community for as long as possible, there are many home care products and services available.

Commonwealth Home Support Programme

Aged Care Guide

NSW & ACT 2022

Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require. This information should assist in choosing the best provider for you, as well as changing providers if you need. CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent. All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.

Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are: Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 14 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 25 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

Home Care Residential Aged Care Retirement Living

NSW

Since 1911, not-for-profit RSL LifeCare has been developing connected and vibrant communities, for veterans and seniors with personalised care and services that suit your lifestyle. RSL LifeCare operates 27 Retirement Villages and 28 Residential Aged Care facilities, comprising of new and already established communities. We offer Home Care services across NSW and ACT, helping you stay independent and safe in your own home or one of ours. RSL LifeCare remains true to its mission – to provide peace, security and care to veterans and all senior Australians.

Call 1300 232 564 or visit rsllifecare.org.au

SERVICES WE OFFER INCLUDE: Home Care Retirement Living Residential Aged Care Veteran Services

AgedCareGuide.com.au

NSW & ACT 2022

What types of services are provided?

CHSP services provided in the community may include:

Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments

Services provided at home may include:

omestic assistance – household jobs such as cleaning, clothes D washing and ironing

Personal care – help with bathing, showering, dressing, or toileting

ome maintenance – minor general repair and care of your house or H yard, for example, changing light bulbs or replacing tap washers

ursing care – a qualified nurse comes to your home and may, for N example, dress a wound or provide continence advice Some CHSP services can be provided either at a community centre or in your home, such as:

Food services – If you are finding it difficult to prepare meals,

services may include providing meals at a community centre, help with shopping for food, preparing and storing food in your home, and delivering meals to your home.

Allied health support services – If you have particular health

problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

In Home Services • • • •

Personal Care Social Support Meal Prep Domestic Assistance • Help with Transport

In Home Care Support

You are central to all we do! Commencing when you engage us, when we match you with a support worker and continuing as your circumstances change. WE ARE THE PREFERRED ALTERNATIVE

www.centralishomecare.com.au

Sydney Suburbs 02 8315 2811

CHSP

ome modification – minor installation of safety aids such as alarms, H ramps and support rails in your home

Aged Care Guide

NSW & ACT 2022

Am I eligible?

You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). A local RAS assessor will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost. Go to page 14 to read more about RAS assessments.

Urgent needs

CHSP

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

CHSP is subsidised by the Government, however, there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next.

ADS CARE (Aged & Disability Services) provides care support services to elderly, adults living with a disability or illness and families requiring a helping hand. ADS CARE is family-orientated and takes a strong personcentred approach and are committed to helping people live independently in their own homes with dignity and comfort.

· · · · ·

Personal Care Meal preparation Transport Community access In-home respite

· · · · ·

Dementia & disability care Sleepovers Household & domestic support Palliative Care Support Support Coordination

Greater Sydney & Mid-Western Sydney

24 / 7

SERVICE

02 8677 0093 · info@adscare.com.au · www.adscare.com.au

NSW & ACT 2022

AgedCareGuide.com.au

How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. To find out specific costs you should contact your service provider.

Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients

If you accessed Home And Community Care (HACC), National Respite for Carers Programme (NRCP), Day Therapy Centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required. You can find CHSP funded services starting on page 235 of the directory section or online on AgedCareGuide.com.au .

Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided.

Home Care Packages

Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee.

There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high level care needs.

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care

Home Care Packages

Aged Care Guide

NSW & ACT 2022

The HCP is allocated to you personally which gives you more control over the services you receive and who delivers those services. Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs

The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs will be eligible for higher levels of residential care if they were to apply for it. If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.

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Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example the Z Dementia Supplement is for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition. Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. For a list of HCP providers, see pages 214 –227.

What services are provided?

Home Care Package services are based on your individual needs.

Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include:

ersonal assistance with bathing or showering, personal hygiene and P grooming, dressing, toileting, and mobility

ssistance with communication, including assistance to address A difficulties arising from impaired hearing, sight or speech, or lack of common language. Can also assist with the fitting of sensory communication aids, checking hearing aid batteries and assistance in using the telephone omestic assistance for household jobs like cleaning, clothes D washing and ironing

Home Care Packages

Package supplements

ood services such as preparing meals or having meals delivered, F assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula

It's

time to

liveQetter

It's time for home care that doesn't just provide services, but improves your life. From cleaning & transport to pet care & yoga, we can help you stay independent and connected with family and friends. We're rethinking home care. Isn't it time you did? Call your local Care Coordinator on 1800 530 530 to access home care services or visit livebetter.org.au

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ursing services, including dressing wounds by providing bandages, N dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances Assistance in taking your medications

roviding mobility equipment such as crutches, walking frames, P wheelchairs and mechanical devices for lifting, bed rail slide sheets and pressure relieving mattresses, and assistance in using those aids Home maintenance for care of your house or garden

odifications to the home, like installing safety aids such as alarms, M ramps and support rails and advising on areas of the home that pose safety risks and suggesting solutions to mitigate those risks Transport and assistance for appointments or social activities

Home Care Packages

ncouragement to take part in social and community activities that E promote and protects your lifestyle, interests and wellbeing

Services / items not provided?

The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements

Paying for accommodation such as assistance with home purchase, mortgage payments or rent ayment of fees or charges for other types of care funded, or jointly P funded, by the Australian Government ome modifications or capital items that are not related to the H consumer’s care needs Travel and accommodation for holidays

ost of entertainment activities, such as club memberships and C tickets to sporting events

ayment for services and items covered by the Medicare Benefits P Schedule or the Pharmaceutical Benefits Scheme Gambling activities

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT). The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require. The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services. For more details about ACAT go to page 15 or call 1800 200 422 to organise an assessment.

Supporting your independence Why Anglicare? For over 75 years, Anglicare has helped older people remain independent through providing quality in-home care services. We are honoured to be invited into our client’s homes, and we don’t take this opportunity lightly. We employ care workers with heart, who are carefully selected and expertly trained and supported by Anglicare. We understand that everyone’s needs are different, so we offer a wide range of personalised home care services across Greater Sydney, Illawarra, New England and the South Coast including:

Meal support

Housework and home maintenance

Transport services

Pet care

Personal care

Dementia care

Respite and social support

Cognitive programs

Shopping support

Products & home modifications

Pastoral Care

Nursing & allied health

Anglicare Social and Wellness Centres

• Frenchs Forest • Glenhaven • Jannali

• Longueville • Malabar • Minto

Call 1300 111 278 anglicare.org.au/at-home

• Penrith • Richmond • Rooty Hill

• Sadleir • Tamworth • Mt Ousley

• Whalan • Winmalee • Wollongong

ANG6937

Our centres provide fun days of planned activities for older people, and a respite break for carers. Offering warm, comfortable and friendly environments, we have 15 centres located across Greater Sydney, Illawarra and New England:

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Better together

There are some places that make you feel comfortable as soon as you arrive, because it’s like coming home. When you’re part of our Wellbeing Communities, we take care of the small things that lift you up so you can focus on reaching your goals. Because when we’re together, we’re better.

To find out more, visit: australianunity.com.au/aged-care

NSW Wellbeing Communities

Constitution Hill Aged Care

Sienna Grange Aged Care

Set amongst landscaped gardens, this purpose-built residence has been designed to offer you a comfortable lifestyle at whatever pace you choose.

Located in the beautiful coastal town of Port Macquarie, this brand new architecturally designed residence is ideal for those who love open space and fresh air.

3 Centenary Avenue, Northmead NSW 2152 1300 294 518

32 Oxley Drive, Port Macquarie NSW 2444 1300 290 598

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Priority

Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months. Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice.

You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider. The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Home Care Agreement

This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost. Your provider may work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include: The exact types of services you will receive Who will provide which services ow much involvement the service provider will have in managing H and coordinating your services When your services are delivered

Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

Home Care Packages

You have 56 days from the date you were assigned a package to find a provider and commence services.

Dream team Each of our residents’ have spent a lifetime developing unique and special charactaristics. To make them feel right at home, our incredible carers tailor their activities to ensure each resident’s individual needs are catered for, no matter what time of the day it is. This is all part of our own Relationship-First Approach, that celebrates friendship and trust.

Book a private tour Call 1300 ARCARE or visit arcare.com.au

Circle of trust When you join an Arcare community, you’ll experience our unique Relationship-First Approach, that is centred around the needs of the resident, and is driven by valuable inputs from the resident, their family and a dedicated group of carers. This commitment to continuity of care fosters great communication, friendships and trust.

Book a private tour Call 1300 ARCARE or visit arcare.com.au

Huntingdon Gardens Aged Care Modern NEW residential aged care in Heart of St George area Register your interest now — (02) 9597 1655 or (02) 8080 3850 info@huntingdongardens.com.au

www.huntingdongardens.com.au

Huntingdon Gardens has been providing lifestyle assistance and care in a warm, open and friendly environment for over 45 years. Our facility offers Assisted Living Residential Care and Assisted Living Dementia Specific Care and Extra Services in compliance with the highest standards. Beyond just being a place of residence, we pride ourselves on creating and providing a personal and home-like environment. We offer not only physical assistance but also fulfilling your EMOTIONAL and SPIRITUAL NEEDS. At Huntingdon Gardens, you can continue to enjoy life to the fullest:

•

Our residents have the freedom to enjoy a variety of leisure activities, such as weekly sports day, music therapy and chore Thursdays, as well as access to services like a Café with a beautiful alfresco dining area

•

State-of-the-art gymnasium with a range of fitness and wellness equipment

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In-house cinema featuring a 130 inch screen powered by the latest in projection technology – movie sessions will run daily

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In-house theatre equipped with premium acoustic and surround sound technology for special events and entertainment

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Pain and wellness clinic staffed by a registered physiotherapist and exercise physiologist

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Convenient on-site pathologist and pathology collection equipment

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Private dining room (function room) which residents and visiting friends and families can book for private functions like birthday celebrations

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Beautifully designed gardens and courtyards with resting areas throughout the facility

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Reflection room or chapel to provide all residents the freedom to practice their religious beliefs

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Innovative German designer porcelain tableware (Schönwald Donna Senior range) specifically designed for seniors to aid dining mobility, coordination and enjoyment

•

Luxury mini Coach for regular outings

Register your interest now, Call Director of Nursing Feng Ph: 0419 694 677. We provide 24/7 care in this ‘state of the art’ facility. Offering entertainment, leisure and lifestyle in a safe environment. Proudly Managed by Trinity Management Services P/L

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NSW & ACT 2022

Mortdale In the Heart of the St George Area

Ferndale Gardens has been designed to provide lifestyle assistance and care in a comfortable and well appointed environment. Our emphasis is to maintain the dignity and independence of each individual within a personal and homelike atmosphere. Professional qualified staff ensure the best nursing and personal care 24 hours a day.

Design features • Café and Gift Store • Hairdressing salon • Gymnasium • Cinema/kiosk • Function room • Consultants room • Chapel • Library

• Laundry • Luxury mini bus • Mini bowling green • Mini golf • Quality on site chefs preparing nutritious meals • Physiotherapy, speech therapy, diversional therapy and podiatry • Tai chi • Social activities • Religious services • Bus and shopping outings • Generous single or twin suites are fully air conditioned and have a private ensuite • Kitchenette and bar fridge • Wall mounted televisions • Electric beds • Private telephone and internet access

FERNDALE GARDENS Director of Nursing: 02 9570 5555 @ Ferndale Gardens 33 Jersey Avenue, Mortdale 2223 E admin@ferndalegardens.com.au Proudly Managed by Trinity Management Services P/L

• LOW CARE • HIGH CARE • DEMENTIA CARE • RESPITE CARE • EXTRA SERVICES

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Home Care Packages

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How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider. The Government contributes the following amounts to each person receiving a Home Care Package (20 September 2021 rates): Home Care Package

Daily subsidy amount

Annual amount

Level 1

$ 24.73

$ 9,026.45

Level 2

$ 43.50

$ 15,877.50

Level 3

$ 94.66

$ 34,550.90

Level 4

$143.50

$ 52,377.50

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple.

Your approved Home Care Package provider for genuine self-management. With a low package management fee of just 15%. By choosing to self-manage with HomeMade, you’ll enjoy: ▶ Decision-making power over services you choose ▶ Choose and build relationships with support workers you feel comfortable with ▶ You decide how to spend your funds, which service providers to engage and the cost that works for you For many older Australians, simply knowing who’s coming into their home each day is reason enough to self-manage.

To find out more, visit homemadesupport.com.au or simply call our friendly team on 1300 655 688.

Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Home Care Agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are (1 January 2022 rates): Home Care Package

Maximum basic daily fee

Fortnight amount

Level 1

$ 9.88

$ 138.32

Level 2

$ 10.44

$ 146.16

Level 3

$ 10.74

$ 150.36

Level 4

$ 11.02

$ 154.28

There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details. If your income is higher than the Age Pension you may be required to pay extra for your care. How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses.

Home Care Packages

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NSW & ACT 2022

Home Care Packages

Aged Care Guide

NSW & ACT 2022

However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP, is up to 50 percent of your income exceeding the maximum base rate of the Age Pension. As of 20 September 2021 the Age Pension amount is $882.20 per fortnight for a single person. You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,758.45 per annum (1 January 2022 rates). If you have an income of more than $54,990 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,516.92 per annum. However, no one will pay more than $69,101.75 in an income tested care fee over their lifetime (1 January 2022 rates). Your assets, including the family home, are excluded from the means testing arrangements for home care.

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider.

If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds.

This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider.

If you no longer require your HCP, these unspent funds will be returned to the Government. Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider.

Home Care Packages

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In-home, Social & Lifestyle Support Just Better Care supports older Australians to liveindependently and confidently within their own home and local community. Whether it’s help with everyday tasks, or a Home Care Package, Just Better Care can deliver customised support that’s just for you.

Community participation

Personal care

Travel & transport

Dementia support

In-home nursing

Respite for carers

Domestic assistance

Overnight support

Post-hospital Palliative support care support

Contact your friendly, local team today. Call 1300 587 823 | justbettercare.com

Choose a Home Care Provider just for you - Scan our guide.

Do you have a Home Care Package? By choosing to self-manage, you can join the many thousands of older Aussies using the Mable website to connect directly with independent support workers. With Mable, you’re able to:

Choose your independent support workers

so you’ll always know who’s coming into your home.

Choose which services you need

from the wide range people offer through the website.

Choose when you receive those services so you can fit support around your schedule.

Choose with confidence

knowing all workers have the relevant Police and reference checks. Better still, you could get up to double the hours of care by self-managing.

To learn more about the benefits of self-managing and how to get started, scan the QR code or visit mable.com.au

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If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you.

Self-managing your Home Care Package The person who knows best about you and your needs, is you. Living independently your whole life, it makes sense that you might want to maintain that control by self‑managing your Home Care Package (HCP). You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager that would commonly deal with your package and direct the care and support you receive. As a consumer, you have every right to exercise that freedom to selfmanage your package.

Some people who self-manage their own package find they have more choice and control over their HCP than before.

Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require.

When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services. Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services.

Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process.

You will work in partnership with your provider to decide on how involved you want to be when it comes to managing your care. This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising. When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role.

For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self‑manage their package.

Self-managed Home Care Package

If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

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Private home care

Rather than a Government funded service, you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private providers deliver the same types of services as Government funded providers. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy.

Private home care

There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require. While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies. When considering private home care services here are some things to investigate and ask: Does the provider service your area or do they outsource? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance? o they have a Service Agreement? It is important so that there’s no D misunderstanding about the service and cost to be provided. Are they flexible? After all, it is all about you. Do you get to decide what times and days suit your needs? I s there a criminal background check performed prior to employment with an agency? How do they determine appropriate staff for your needs? I s it possible to interview potential carers and make a selection after those interviews? o they have male/female workers and can they cater for specific D cultural backgrounds? And what is the minimum shift length? ho will be working in the home? Will there be regular staff W providing continuity of care or do they change shifts around? I s there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client? Who is the organisation’s main contact for you? hat additional support is offered within the cost of your care? W For example, are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers from page 235 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

There’s more to the ontefiore xperience Choose the support and services you need to live with choice, dignity and wellbeing from one of Australia’s leading aged care specialists – trusted Residential Care for respite and permanent stays, flexible Help at Home and our new luxury retirement living development, M by Montefiore. Residential Care Award-winning Montefiore Residential Care campuses in Randwick, Woollahra and Hunters Hill offer private, ensuite rooms, beautiful grounds, silver service dining and an extensive program of wellness and leisure activities. Quality care and clinical services include 24/7 nursing cover and staff ratios up to double the industry average. Permanent and respite accommodation ranges from low-level to innovative dementia support and nursing home care.

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Help at Home Help at Home by Montefiore offers you choice and industry leading care in the comfort of your own home – household support, qualified nursing care, allied health including physiotherapy and occupational therapy, companionship and more. Whatever your budget or needs, we will provide your own Care Coordinator to put together an individually tailored program for government subsidised Consumer Directed Care (CDC) and NDIS packages and private fee-for-service options.

R E S I D EN T IA L CA R E

1800 978 711

MONTEFIORE.ORG.AU

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A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Carer Gateway. Accommodation and services include: day care centres that provide respite for a half or full day; i n home respite services, including overnight, home and personal care services; a break away from home with a support worker; r espite for carers of people with dementia and challenging behaviours; r espite in an aged care home or overnight in a community setting; and respite for employed carers and for carers seeking to return to work.

Eligibility

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed. Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs. Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life. All centres are staffed by a qualified coordinator and experienced CBRC community workers. Experienced staff can assist with information and access to other services.

Respite at home

activity programs;

Aged Care Guide

NSW & ACT 2022

Cost

There is no charge for assistance provided at Carer Gateway, however, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay. For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider. Read more about accessing respite in an aged care home on page 92.

Flexible restorative care

Flexible restorative care To help regain your independence if you have not been admitted to hospital, the Government has introduced a flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable. Services can be delivered at your home, in a nursing home or a combination of both. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAT on page 15 or call My Aged Care on 1800 200 422 for more information about STRC.

RSL LifeCare's friendly and experienced local team are dedicated to providing you with a choice of home care services. We deliver tailored services to meet your specific needs, allowing you to maintain your independence and a healthy body and mind.

Cleaning

Shopping

Transport

Personal Care

Home Nursing Care

Gardening

...And many more services to choose from to cater for your needs. To find out more information about our Home Care services contact us today.

Call 1300 853 146 or visit rsllifecare.org.au

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Regaining your independence To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average of support.

Transition care

Services

Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include: counselling and social work dietetics

occupational therapy

physiotherapy

podiatry

speech therapy

Personal care services may include:

help with showering and dressing

assistance with eating and eating aids managing incontinence

transport to appointments

help with mobility and communication

Fees

You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need to pay. For transition care received in your own home, the maximum amount is currently $11.02 per day (1 January 2022 rates), which is 17.5 percent of the single Age Pension. For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $53.56 per day, or 85 percent of the single Age Pension (1 January 2022 rates). Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables from page 156.

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Centre Based Care services Centre Based Care (CBC) offers care in a ‘centre’ setting and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, as well as your carers.

ocial support provided in a group setting through structured and S diversionary activities roup excursions/outings conducted by centre staff but held away G from the centre Light refreshments as well as meals ransport associated with getting to and from the centre as well as T for outings/excursions/day trips Respite for carers Overnight care Allied health services

What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, occupational therapy, access to podiatry, and physiotherapy. Some centres may provide meals and a range of other services such as hairdressing, social support or continence and toileting support. Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help, and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia groups, social groups, and respite care. CBC fees and charges may vary from centre-to-centre, with some CBCs charging a daily fee to cover everything from transport to group excursions/outings, and meals or light refreshments. Ensure you enquire about the fees and charges involved before using CBC services. For a list of CBC services, see pages 246 –251.

Centre Based Care

Some of the types of CBC services offered by some providers across Australia may include:

Day Therapy Centres

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Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 140 Day Therapy Centres Australia-wide offering: physiotherapy

social work

speech therapy

transport to and from the DTC

diversional therapy

and many other services.

occupational therapy

podiatry

preventative and/or personal therapies

food at the DTC

DTC can assist to either recover or maintain a level of independence. Generally, the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy service like those listed, you will need to find out if you’re eligible via RAS assessment. Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you want. You’ll find a list of DTC on page 252 of this Guide.

Veterans’ support

If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. So if you’re a veteran or a war widow or widower please call the Veterans’ Home Care line on 1300 550 450 to find out what support services are available to you and how you can access them.

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Community Visitors Scheme Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community.

The initiative from the Department of Health uses volunteer visitors to meet with people through the CVS on a regular basis to provide friendship and social inclusion. The service focuses purely on companionship, and the volunteer will not provide personal assistance like cleaning, personal care, or nursing. The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility which prevents them from participating in social activities, or other personal issues that might make it difficult to engage socially.

What service is provided?

A volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under CVS: residential volunteer visits a participant for a one-on-one visit at a A residential aged care facility. roup residential volunteers visit a small group of residents at G a residential aged care facility who have similar interests, like gardening or knitting. home care volunteer visits a CVS recipient with an approved Home A Care Package at their home once a week for one-on-one interaction. Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, or provide any form of nursing or personal care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat. In NSW and ACT, the scheme is coordinated by the Southern Migrant and Refugee Centre (SMRC). For further information, visit their website, smrc.org.au/community-visitors-scheme, or call 03 9767 1900.

Community Visitors Scheme

One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst aged care service recipients through companionship.

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Assistive technology options The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems.

Assistive technology

Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Improve access and safety at home

Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords, some of the most common causes of injury in people over 65 are in and around the home. You can improve the safety of your home by making some basic changes: emove clutter around the home to reduce the risk of tripping over. R Keep hallways and staircases clear from clutter and make sure you check outside areas for clutter and tripping hazards as well. I nstall grab bars and hand rails to help you get down the stairs safely or step in and out of the shower or bathtub without injuring yourself. epair or remove tripping hazards such as loose carpet, slippery R throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention. I nadequate lighting can also contribute to falls or injury so install brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit. Make sure you have easy access to bedside lamps and consider using motion sensor lights to create better guidance for moving around your house at night. ven with grab rails, stairs can present a significant falling hazard. E Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level. ersonal alarms that can detect falls, call for help in an emergency P or have a GPS tracker can be used to help you feel safe and secure in your own home or when you’re out in the community.

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Gadgets and devices

There are a number of gadgets, devices and technologies that can help older Australians keep their independence and make life much simpler around the home. These might include safety devices or personal alert systems, these devices allow you to call for help by alerting family or emergency services if you fall or become unwell and are especially handy for people who live alone or go long periods without social interaction.

Assistive technology

Smartwatches can also offer similar safety functions, having the potential to help in your daily life in a variety of different ways, from instant calls and messaging, to an abundance of applications that can help with things such as medication reminders and GPS tracking. Other gadgets that have hit the market that may be beneficial are assistive technologies and voice and activated functions to control devices around the home as well as being able to monitor daily routines.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active, and maintain your quality of life. Some of the equipment available include:

obility aids – Aids which can help to prevent falls include walking M sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters. ersonal care – Including shower stools or chairs, shower hoses, P bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing or manage medications.

ome safety – Some of the aids which can assist you around the H house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles.

Assistive technology solutions

To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected, and have fun. Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this: Prepare your own meals and eat or drink independently Communicate and stay connected

Move around your home and community

Manage your own personal care such as bathing or dressing Use your computer, tablet, or phone

Participate in sports and other recreational activities Control your appliances such as your TV and lights Undertake daily tasks safely

Be more independent in your own home and when out and about

With over 11,000 assistive technology products on the market, it can be difficult to know what the best solutions for your needs are. Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities. You can visit an ILC to test products and equipment and select those most suitable before purchase. In NSW and ACT, Assistive Technology Australia supports people with their assistive technology choices through information and advice, allied health support as well as access to grants for individuals to get access to a range of technology items including: Emergency call systems Wheelchairs and scooters

Kitchen equipment

Seating, beds, and mattresses

Telephones

Hoists and transfer aids

howering, toileting, and S dressing aids

Smart home technology

Vehicle modifications

Through an online National Equipment Database (NED), you can search over 11,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au . For further information, email help@at-aust.org or call 1300 885 886.

Assistive technology

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Understanding and managing continence problems With one in four Australians experiencing bladder and/or bowel control problems, incontinence is nothing to be ashamed of. Common problems include leakage from the bladder and/or bowel, urgency, waking frequently at night to pass urine, and constipation. Whilst incontinence affects people of all ages and genders, it is more common in women, with studies showing 80% of people with urinary incontinence are women, and problems become more common as you age. The good news about incontinence is that, in most cases, it can be either cured or better managed so it doesn’t disrupt your everyday life.

What is incontinence?

Continence

There are two types of incontinence:

rinary incontinence, which can appear in different levels of severity, U for instance, it could involve ‘leaking’ when you laugh, sneeze, or cough, or it could mean complete loss of control over your bladder aecal incontinence, referring to bowel leakage or involuntary bowel F movements but may also include excessive wind or straining.

If you have either, you should talk to your doctor for professional advice on how to manage the condition. While incontinence can appear at any stage of your life, the risk of developing incontinence is more increased in older people. Generally, incontinence is linked to other health conditions, such as dementia, diabetes, heart conditions, or prostate problems.

Create good habits

It’s important to keep good bladder and bowel habits to reduce the risk of incontinence. The Continence Foundation of Australia recommends making changes to your diet and lifestyle that can make all the difference in managing your incontinence. Drink six to eight glasses of fluid a day, as shying away from drinking to try to stop bladder control issues can actually exacerbate the problem. Make sure there’s enough fiber in your diet and limit tea, coffee and alcohol. Take your time to empty your bladder properly, don’t strain or go to the toilet ‘just in case’. Incorporating exercise in your daily routine can have a good effect on your bowel movements and strengthen your pelvic floor. The pelvic floor muscles support the bladder and bowel and play an important role in bladder and bowel control.

Where to get help?

If you’re experiencing bladder or bowel control issues it’s important to have a continence assessment to rule out any underlying medical problems.

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Speak to your GP or call the National Continence Helpline on 1800 330 066 for more information.

Products for incontinence

There are a lot of products available these days that can help with managing your incontinence, no matter the severity. These products include disposable or reusable pads and pants, mattress and chair protectors, catheters, and more. Most of these continence aids can be found in supermarkets and pharmacies for purchase. If you need extra assistance, you can engage the help of a continence nurse advisor, who can discuss your needs and help you find products that will best manage your incontinence. If you receive support through the Commonwealth Home Support Programme (CHSP), you can access continence advisory services, or if you have a Home Care Package (HCP), you may be able to receive funding from the Government for continence aids. Additionally, the Government’s Continence Aids Payment Scheme (CAPS) is available to people with permanent or severe incontinence. You cannot access CAPS if you receive a Home Care Package. Visit the Department of Health website at health.gov.au for more information.

Order Products Access all the healthcare products and information you need for the clients, patients or residents you support. With warehouses in every state, your orders for continence, wound care, skincare, nutrition and disability-related health products will be quickly delivered to anywhere in Australia.

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Continence

They can provide information and advice, connect you to a wide range of professionals who can help with continence management, and help you understand what different continence aids and subsidies may be available to you.

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Transport services Getting to appointments, the shops or social events can be challenging if you don’t have a car, and even more challenging if you have mobility issues. There may be times when friends, family and neighbours are unable to help out. While transport can be part of Government funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.

Community organisations

Transport services

In New South Wales (NSW) and ACT, there are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail elderly people over 65 years of age in many ways, including through transport services. These community volunteer transport services provide either direct transport or assist older people in accessing public transport. They can take you to appointments, out and about in your community, visit friends and family, or go to the shops. Most of these community schemes or groups are staffed by volunteer drivers. Depending on the organisation the services may be free or you may have to pay a small contribution towards the organisation. St John’s Ambulance Australia provides a community transport service and patient transport service in most States or Territories. These services can support older people who need to attend medical appointments or hospital, visit loved ones, attend events or family gatherings, or for grocery shopping.

Local Councils

New South Wales and ACT’s local councils frequently offer transport in two forms – community buses and personal transport. Some council’s operate community buses on a weekly basis with many offering the convenience of door to door pickup and drop-off. There is usually a nominal minimal charge for using the community bus which may vary depending on where it is going and whether you require a return journey. Additionally, some councils offer personal transport for medical, wellbeing and other essential appointments, and are usually provided by council volunteers. Contact your local council for information about transport in your area.

Other transport options for seniors

You may be eligible for free or cheaper public transport in NSW and the ACT if you hold a Pensioner Concession Card, Seniors Card, Veterans’ Gold Card or Health Care Card, or are an ACT senior over the age of 70. NSW and ACT Governments both operate a Taxi Subside Scheme that assists people who are unable to use public and community transport due to disability or significant mobility restriction. Contact Transport NSW on 13 15 00 or online at transportnsw.info . In ACT call Access Canberra on 13 22 81 or visit accesscanberra.act.gov.au .

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The importance of nutrition

Good nutrition is important at any age but it becomes even more important as you get older. Food is such an important part of the human experience, but it can be harder to continue enjoying food when your body doesn’t process what you enjoy the same way it did when you were younger. Maintaining a healthy body is all about making good choices such as being active and eating healthy, which also assists with living independently for longer.

Making the right food choices doesn’t mean you can’t still indulge and enjoy your favourite treats. It’s all about balance.

Good nutrients can reduce the risk of developing a lot of diseases and illnesses, like weakening muscles and bones, or chronic health problems, such as high blood pressure, diabetes, high cholesterol, or osteoporosis.

Since your immune system already weakens as you age, it’s important to put as many preventative measures in place as possible.

Food and your body

Food is a huge source of fuel for the body to keep it moving and energised, it’s important to “fill the tank” with what your body needs.

As you age, your calorie intake will decrease. This can be a bit difficult because you still need to maintain the same amount of nutrients, if not increase them.

Taste and smell can also decrease as you age, so to counterbalance that you need more flavourful food or pleasant smelling food to increase your appetite.

Changes in your diet for optimum nutrients

If you aren’t getting enough vitamins from your food, it may be worth talking to your doctor about adding specific supplements into your diet to help you get to the levels you need. However, never substitute supplements for food, they should only be used to assist. Eating nutrient-rich foods could include vegetables and fruits, beans, lentils, nuts and seeds, low-fat dairy, and lean meat.

These types of foods are rich in vitamins, minerals, proteins, carbohydrates and fats that are vital to an ageing body. Fibre is another essential for older people in maintaining a healthy digestive system, which is also beneficial to good cholesterol levels.

Minimising salt intake and reducing processed food is also important. Junk food generally has a lot of calories but no nutritional value. Keeping hydrated is also very important and vital to a healthy body.

The best option for reaching optimum nutrition goals is to create an action plan for healthy eating. Consult your doctor or dietitian to organise the best fit for you.

Nutrition

Poor nutrition can result in weight loss or weight gain, and impact the security of your immune system making the likelihood of catching illnesses, like the flu, more common.

FINDING THE SMILE IN EVERY DAY

At Regis, we believe a good life is built on great relationships. That’s why we’ve been nurturing trusted connections with our employees, clients, residents and their families for nearly 30 years. Through our range of tailored aged care services, we are committed to helping people realise their wellbeing goals and lead meaningful lives.

REGIS.COM.AU | 1300 998 100

We focus on every person as an individual so we can provide the best possible care and help them find the smile in every day. Talk to us today and discover the Regis difference. NSW Aged Care Homes Regis Belmore Regis Port Macquarie Regis Elermore Vale Regis Port Stephens Regis Hornsby Regis Rose Bay Regis Hurstville

AGED CARE GUIDE

Residential Care flow chart Government subsidised home

self-funded aged care home

If your situation is urgent then the ACAT will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAT

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURS ING HO ME • C A RE HO M E

Veterans’ Affairs Self funded supported accommodation

• SU PP O RT ED R ES I D EN T I A L S ERV I CES • SUP P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES

ACAT Aged Care Assessment Team

Local council

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT

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If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT). There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAT or Government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 15 for information about ACAT.

Is your parent unsure about residential aged care? A short stay can help make things clearer.

What if a parent needs more care? We have tips to help you make the right decision.

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Are you confused about the cost? We can help you understand residential aged care fees. We can assist you in navigating the transition into residential aged care. For more information, please contact us. 1300 111 278 anglicare.org.au

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Aged care homes

The next step

After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: asic accommodation related services such as beds, mattresses, b linen, bedside lockers and chairs general laundry and cleaning services

maintenance of buildings and grounds utilities such as electricity and water

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Our care offering means residents can access all levels of care, including dementia and palliative care, delivered 24/7 in the comfort and privacy of their own home. Aspire Aged Care enables your loved one to live with freedom and purpose and supported by Love, Decency & Kindness throughout their ageing journey. The cost of care can be privately or government funded (where eligible) and we have dedicated staff to help residents secure and maximise this funding wherever possible.

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Our One Move Promise®

Our One Move Promise® means once residents move into an LDK village, they will never have to leave. We’re also committed to bringing couples back together and have had the pleasure of doing so on multiple occasions, where one partner initially moved into a nursing home and was separated from their loved one.

Experience our care for yourself

With a privately funded respite stay you and your loved one can see if Aspire suits your needs. Our private respite care program provides you with the reassurance that you will be able to have a break from caring for your loved one knowing they are safe, well cared for and supported 24/7 with Love, Decency & Kindness during their respite stay. Stays range from two to six weeks, providing you with the flexibility you need.

CO-LOCATED AT

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t he provision of staff continuously on call to provide emergency assistance

ssistance with personal care such as bathing, going to the toilet, a eating and dressing assistance with mobility and communication

ssistance in obtaining specialised therapy services, or a health a practitioner service meals, including special diets

toiletry goods such as towels, washers, soap and toilet paper support for people with cognitive impairment like dementia social and recreational activities rehabilitation support

Additional services as appropriate to individual care needs where a fee may apply include:

Aged care homes

goods to assist with toileting and continence aids

therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy

r egistered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy

For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings. Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit. There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 228 –234 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 156.

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

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Quality standards

The Aged Care Quality Standards were introduced in 2019 as a new measure of quality in aged care. The eight new standards have a much stronger focus on consumers to help them make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The new Quality Standards include the following focus areas: Consumer dignity and choice

Ongoing assessment and planning with consumers Personal care and clinical care

Services and supports for daily living Organisation’s service environment Human resources

Organisational governance Each of the standards looks at three key aspects: What is the outcome for the consumer

What are the expectations of the organisation

What are the organisational requirements to show that the standard has been met The new standards revolve around consumers, their families and the staff providing care. This partnership between the provider and consumer needs to work in order for the eight areas to succeed. All Government funded aged care homes and home care services are measured against the new standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

Charter of Rights

Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. The Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to: 1. S afe and high quality care and services; 2. b e treated with dignity and respect; 3. h ave your identity, culture and diversity valued and supported; 4. l ive without abuse and neglect;

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offersOffering residential aged careaged centres Sydney’s Strathfield, residential carein across Sydney offers residential aged care centres –in Sydney’s Strathfield, Marrickville and Chatswood, and in Oberon. Strathfield – Marrickville Chatswood Marrickville and Chatswood, and NSW in Oberon. and regionally in Oberon All of our aged care centres offer exceptional care and of choice andhome indepenWe that afreedom residential aged should All believe ofencourage our aged care centres offercare exceptional care for residents in all areas of daily life. bedence as much like a residents own home as possible. and encourage freedom of choice and indepenWe respect the dignityin and right of of daily choice dence for residents all areas life.for each We believe residential resident in all that areasa of daily life.aged care home should be asthat much like a resident’s ownhome home as a residential aged clinical care AllWe of believe our centres offer exceptional and possible. With that in mind, we respect the dignity should care. be asWe much like a resident’s own home pastoral encourage independence and as of each and every resident. possible. With that in mind, we respect the partner with Residents individually and if theydignity of eachtheir andloved everyones, resident. choose to ensure allensure needs are Our innovative monitoring systems thatmet. all residents have programs tailored to their The delivery andsystems continuity of care Ourpersonalised innovative monitoring ensure that isall individual needs. Those special supported ourprograms best inwith class technology. A holistic residents by have tailored to care theirneeds, including dementia, are provided with specific view of daily care, assessments, medications andcare individual needs. Those with special care needs, to ensure they arefor comfortable all times. activities is dementia, available family, your GPcare including areResidents, providedat with specific and servicesat on to authorised ensure theysupporting are comfortable all demand. times. We offer residential aged care and respite care Our centresemergency offer respite care, including (including respite). is emergency a mix of We offer residential aged careThere and respite care orsingle holiday respite care and permanent aged care. and shared rooms. (including emergency respite). There is a mix of Each facility offers a mix of single and shared rooms. single and shared rooms.

Each of our centres meets the needs of their local community. Aged Care Services is local Columbia committed to recognising Each of ouris Columbia centres meets the needs ofand their committed to recognising and respecting the respecting the diversity of all our residents. community. Columbia Aged Care Services is cultural diversity of allcare of our elderly residents. We provide best possible, taking into committed tothe recognising and respecting the consideration theofculture andelderly linguistic needs of cultural diversity all of our residents. In addition to English speaking residents, the Acacia our residents. and Strathdale Centres cater for small groups of In addition English residents, the Acacia We have a to wide rangespeaking of activities available Greek, Chinese, Portuguese, Russian and Korean and Strathdale Centres cater for small groups for residents, from in house individual activitiesof residents Greek, Chinese, Portuguese, andout Korean and events, through to takingRussian residents to residents community events Enjoy the peace of and mindactivities. that comes with a high standard care of including therapy and recreational Enjoy peace mind comes with aa high Enjoy the theof peace of mind that that comes with high services at a Columbia Aged Care Centre. standard of care including therapy and recreational standard of care including therapy and recreational •services Meals at cooked fresh onsite each services aa Columbia Aged Centre. at Columbia Aged Care Care day Centre. •• An RN 24/7 Meals cooked fresh onsite each day  Meals are cooked fresh onsite •• Bus trips24/7 for residents An RN A Registered is on duty 24/7 •• Art Therapy atNurse each site Bus trips for residents  Art therapy and bus trips •• Over 50 years care Therapy at aged each site experience Art Over 50 years of experience • Over 50 years aged care experience

Please our Relationship (02)7800 9764to 7800 or our centres Please contact our contact Relationship Manager Manager on (02) on 9764 view oremail visit www.columbiaagedcare.com.au watch video about ourour centres. Please contact our Relationship Manager on (02) 9764 7800 to view centres relationship.manager@cnh.com.au totoorganise aa tour of one of our centres. or visit www.columbiaagedcare.com.au to watch a video about our centres. To learn more visit www.columbiaagedcare.com.au Strathdale Centre at Strathfield Acacia Centre at Marrickville 64-70 Albert Road, Strathfield NSW 2135 442- 448 Marrickville Road, NSW 2204 Strathdale Centre at Strathfield Acacia Centre atMarrickville Marrickville Phone: (02) 9764 7800 64-70 Albert Road, Strathfield NSW 2135 Fax: (02) Phone: (02)9764 97643496 7800 E: strathdale@cnh.com.au Fax: (02) 9764 3496 E: strathdale@cnh.com.au

Phone: (02) 8000 NSW 2204 442- 448 Marrickville Road,9089 Marrickville Fax: (02) Phone: (02)9089 90898099 8000 E:Fax: acacia@cnh.com.au (02) 9089 8099 E: acacia@cnh.com.au

Willowood Centre at Chatswood 297 Mowbray Road, Chatswood NSW 2067 Willowood Centre at Chatswood

Oberon Village at Oberon 115Oberon Albion Street, Oberon NSW 2787 Village at Oberon

Phone: (02) 8644 1400NSW 2067 297 Mowbray Road, Chatswood Fax: (02) 8644 Phone: (02) 86441499 1400 E: willowood@cnh.com.au Fax: (02) 8644 1499 E: willowood@cnh.com.au

Phone: (02)Oberon 6339 1000 115 Albion Street, NSW 2787 Fax: (02) 6339 Phone: (02) 63391099 1000 E:Fax: oberon@cnh.com.au (02) 6339 1099 E: oberon@cnh.com.au

NSW & ACT 2022

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5. b e informed about your care and services in a way you understand; 6. a ccess all information about yourself, including information about your rights, care and services; 7. h ave control over and make choice about your care and personal and social life, including where the choices involve personal risk; 8. h ave control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions; 9. your independence; 10. b e listened to and understood;

12. c omplain free from reprisal and to have your complaints dealt with fairly and promptly; 13. p ersonal privacy and to have your personal information protected; 14. e xercise your rights without it adversely affecting the way you are treated. You should receive a copy of the Charter signed by your provider, and you or your representative will be asked to sign the Charter to acknowledge that your provider has given you information about your rights in relation to the aged care service under the Charter. As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still access care and services. Call the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au for more information.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

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Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care

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11. h ave a person of your choice, including an aged care advocate, support you or speak on your behalf;

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Costs for residential care

Aged care costs

Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 122 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests are combined, to ensure a consistent fees policy. This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The cost of care is divided into three parts – daily care fees, accommodation payments and a means tested care fee.

Daily care fee

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities.

89 Fremantle Drive, Stirling ACT CARE Set amongst landscaped grounds, Adria Care is a warm and welcoming community of people from all around the world. We pride ourselves on cultural diversity and celebration, and offer a wide range of activities to cater for all interests. Adria Care fosters individuality and independence, providing support and assistance to enable residents to live in a comfortable and secure environment. Adria Care is located in the Canberra suburb of Stirling and offers residential care for 42 residents, incorporating 2 respite rooms, and Special Care. The Village also contains 36 independent living villas. All villas have 2 bedrooms, a courtyard and a garden, and residents enjoy a peaceful and welcoming community lifestyle.

Our services Nursing Care, Meals, Cleaning, Laundry, Activities and Spiritual needs.

Languages spoken Croatian, German, Italian, Turkish, Spanish, Filipino, Tongan, Chinese, Vietnamese, Nepalese, Malaysian, Thai and Dutch.

Our aim is to provide a caring, safe, home-like atmosphere, reflecting your rights to dignity, respect, privacy, safety and the best quality of life.

p: 02 6288 0198 Adria Village Half-b.indd 1

e: admin@adria.org.au

www.adria.org.au 18/12/20 4:09 pm

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The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person. This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is generally adjusted each March and September at the same time as the Age Pension. As of 1 January 2022, the maximum Basic Daily Fee is $53.56 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents in aged care. If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

Basic Daily Fees – prior to 20 March 2008

If you were a permanent resident in an aged care home, prior to 20 March 2008, you will continue to be subject to the pre 20 March 2008 rules governing the Basic Daily Fee unless you are discharged from permanent aged care for a continuous 28 days.

Aged care costs

In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy, and certain medical and pharmaceutical services.

Aged Care Guide

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Exceptional Aged Care by Exceptional People Exceptional Aged Care by Exceptional People

IBIS CARE ~ Providing aged care with integrity, safety choice to the St aged George & Sutherland Shire IBISand CARE ~ Providing care with integrity, two beautiful homes located at Blakehurst and Miranda, Ibis Care provide safetyWithand choice to the St George & Sutherland Shire exceptional aged care where residents are supported with dedicated 24 hour care, With two engaging beautifullifestyle homes located Blakehurst Miranda,meals. Ibis Care provide activitiesatand nutritiousand home-style exceptional aged care where residents are supported with dedicated 24 hour care, Our team of expert and compassionate staff focus on each individual and what’s engaging lifestyle activities and nutritious home-style meals. important to them in their daily lives. Maintaining local connections and remaining Our in team of expert and compassionate staff focus each Covid individual and what’s active the community is encouraged at ibis Care, evenonduring restricted times. important to them in their daily lives. Maintaining local connections and remaining

Call now to book a tour or visit our website for more information.

active in the community is encouraged at Ibis Care, even during Covid restricted times.

Call now to book a tour or visit our website for more information.

B L A K E H U R S T

M I R A N D A

20-24 Cheddar St Blakehurst NSW 2221

2c Karimbla Road Miranda NSW 2228

KEEHHUURRS ST T BB LL AA K 02 9546 2159 St 20-24 Cheddar 20-24 Cheddar St Blakehurst NSW 2221 Blakehurst NSW 2221

029546 95462159 2159 02

www.ibiscare.com.au

www.ibiscare.com.au www.ibiscare.com.au

M IA RN AD NA D A M I R 02 9540 4799 Road 2c Karimbla 2c Karimbla Road Miranda NSW 2228 Miranda NSW 2228

9540 4799 02 02 9540 4799

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Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $51,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $51,500 in assets after your payment (Rates as at 1 January 2022).

Means tested care fee

The means tested care fee will incorporate you financial assets and your income, and then determine how much you will be contributing to the cost of your personal and clinical care services. This contribution amount can fluctuate depending on if your income or assets change. There are annual and lifetime caps on the means tested care fee. There is an annual cap of $28,792.36 that will apply to your means tested contribution to your care costs, together with a lifetime cap of 69,101.75 (1 January 2022 rates). Depending on your personal financial situation, you may not have to pay this contribution towards the cost of your care.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension for a single person, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. Any income tested contributions you may have made as a recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $175,239.20 (January 2022 prices). It is only counted in determining your ability to pay for your accommodation.

Aged care costs

The means tested care fee is an extra contribution on top of the other residential aged care payments, and the amount can differ from person to person.

Aged Care Guide

NSW & ACT 2022

Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

RAD and DAP explained

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan. The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of 1 January 2022, it is 4.04 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 4.04% / 365 = $22.13 per day (MPIR from 1 January 2022). Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator . For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

Where Enjoying Life Matters Just because your loved one needs a little extra support with daily activities, it shouldn't mean their quality of life declines in the process. At Hardi, we believe that enjoying life matters regardless of age. Whether it's having a hot breakfast every day, or regular outings on the Hardi bus - our teams try their best to make sure that life is enjoyed each and every day.

FREE CALL: 1800 333 536

WWW.HARDIAGEDCARE.COM.AU

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Applying to a home As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

Applying to a home

NSW & ACT 2022

Waiting for residential care

Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Generally, bed places are offered to people on the wait list who have a health priority or have been waiting for a place and have risen to the top of the waiting list. You can be on as many waiting lists for facilities as you would like, but once you accept a vacancy offer, you will be removed from all other nursing home waiting lists. If you require a bed urgently, you may not have as much choice with the facility you move into. You may have to accept the first offer that is made to you, no matter if it is your first facility choice or not. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

Waiting lists

Nursing homes don’t always have bed vacancies available, it is likely that you will have to wait for a period of time for a bed to be made available.

Aged Care Guide

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It is ideal to plan ahead and take the time to choose the facilities that you want to live in. This means no matter who offers you a bed first, you will be satisfied with the placement.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital, to let you know they have a spot available for you. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable.

Deciding on a home

If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave. From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Once your place in the aged care home has been confirmed, you will be provided with two or three important documents which will address all the information and details you need to know. This information should also include the Resident Agreement, the Accommodation Agreement, or an Extra Services Agreement if applicable. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Deciding on a home There are a number of things to consider when deciding which aged care home will best suit your needs. Deciding to move into a home can be a really big decision, so you want to make sure you choose a nursing home that not only suits your needs, but also feels like home. Making a list of your personal preferences and requirements can make it easier to shortlist aged care facilities. This list could include the care you require and lifestyle options. One of the best ways to gauge the environment and atmosphere of a nursing home is by visiting it. Contact the home you are considering to organise a tour of the facility, in most cases your family should be able to come with you. By visiting the facility, you will be able to assess whether the nursing home meets your needs and if it is a place you would be happy to live. Any questions you have can be answered by your tour guide from the aged care home. Additionally, you can have a talk with the site manager to understand how the aged care facility runs and have all your questions answered.

Care just for you.

In Residential Aged Care, we give you personalised care and attention - getting to know you and your individuals needs.

Personalised care Tailored meals & services Individual care plans Allied health services Recreational spaces & activities

Call 1300 232 564 or visit rsllifecare.org.au

Deciding on a home

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The following is a brief checklist of areas you should consider before deciding to move in: Is the home clean, fresh and in good repair? re the staff warm and friendly? You want to be able to feel at ease A and comfortable in communicating with the staff. ow many staff work at the home and what is the night time ratio H of staff to residents? Is the home secure, particularly at night? Are there keypad locks on the doors or are CCTV cameras installed? oes the home have the provision for you to age in place and D remain as your care needs increase? Do they offer single rooms with ensuite? I f you are looking to move into a home with your spouse, is this provision available? Are clothes laundered on or off site? oes the room have access to a private phone line, internet D connection or NBN, or pay TV? re the floor coverings clean and fresh, or is there an odour A throughout the home? I s the room temperature comfortable for you, and are you able to control your own room temperature?

ENGADINE • SYLVANIA • KELLYVILLE • ROXBURGH PARK

We’ll work in partnership with you, your family, GP and other allied health professionals to enable you to make the best of every moment. We offer: • personalised care, lifestyle and wellness programs • professional clinical care with registered nurses on duty 24/7 • dementia support programs • a homely environment where you’ll feel like you belong • an onsite chef preparing fresh, nutritious meals daily

To find out more call us for a chat on 1300 544 944 AGED CARE EXCELLENCE SINCE 1956

morangroup.com.au

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hat personal items and furnishings can you bring into the home, W and what provisions are there for storage of personal items? I nspect the kitchen if possible, and find out if meals are cooked on site or are delivered. Are the meals flexible and will they meet your special requirements? re there spaces for you to meet with family and friends and to A celebrate special events? I f you like pets, find out if the home is pet friendly and whether they have pets at the home or a visiting pet program. Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Any additional services or amenities that are provided by aged care homes can really enhance your experience living in a facility. Beneficial services and amenities could include: Outdoor areas or gardens, if relevant, check whether they are secure A hairdressing salon or day spa An on site café A chapel or provision for church services Gymnasium Allied health services It is important to have all your queries answered, as it can really help you gauge whether a facility is the right fit for you.

Our resort style facility has been purpose built for seniors and is a beautiful place to live with a full range of accommodation options, care programs and 24/7 nursing care. 6 Rannoch Avenue, Maclean, 2463

Service and facilities • Suites; single rooms with ensuites; rooms with kitchenettes and ensuite rooms for couples • 24 hour nursing care • Coffee shop on premises • Hairdressing • Physiotherapy • Podiatry • Respite, dementia and palliative care • All meals cooked in our A rated kitchen

• Wonderful social program with in house movies, activities, bus outings and entertainment

Mareeba values the involvement of relatives and friends and encourages their participation in social activities. Visits to Mareeba can be arranged by contacting the friendly team.

• LGBTI Safe Place Accredited

T: 02 6645 2966 F: 02 6645 2736

E: office@mareebaagedcare.com.au www.mareebaagedcare.com.au

MAR073_1221

Award winning Mareeba Aged Care is a fully accredited residential aged care facility providing great comfort and security to residents and their families.

Deciding on a home

NSW & ACT 2022

Aged Care Guide

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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

Moving into a home

The care plan will be an overview of your care needs, wishes, and outcomes you want to achieve while living in the facility. Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains, and floor coverings, so it may be helpful to directly ask the home what you can bring with you. Below you’ll find an overview of some of the main things to consider when moving in.

Personal items

Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music, or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of continence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged by the home prior to use.

Aged care from the heart

Welcome to Nazareth Care Tamworth

When you enter a Nazareth House, you enter a unique world of warmth and belonging. At Nazareth Care, we have been providing residential aged care to the community for over one hundred years. Driven by the mission of the Sisters of Nazareth, we understand the needs of the elderly – to be respected, treated with dignity and cared for with comfort and love. Our sisters live on-site at every Nazareth House; they work together with our experienced team to deliver exceptional care for all our residents and support to their families. We provide consistency of care with a team focus to support care needs, lifestyle and wellbeing.

Our residential aged care homes offer: ● Permanent and respite care ● Individual care plans, unique to the needs of each resident ● Clinical, social, emotional & spiritual support ● Dedicated memory support unit ● Mass held daily & regular services for other denominations ● Our sisters are always available to assist with palliative care

Our Values: Love Compassion Patience Respect Justice Hospitality

Book your tour today! Call 1800 749 123 admissions.aus@nazarethcare.com

Nazareth House Tamworth 104 Manilla Road Tamworth NSW 2340

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Moving into a home

Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins, and elixirs, which are non‑prescription items, should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Comfort, dignity and experience Let us show you what we have learnt about care

Aged care and retirement options Book a tour with us today!

Call 1800 246 637 or visit www.chomes.com.au

75 years experience in care Dementia and respite care available Person-centred Spiritual Care

Christadelphian Homes | 1800 246 637 | www.chomes.com.au

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Making the transition

Moving into a home

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care. This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse. Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, community centre or Council, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home. If you need to change doctors, you can ask to have your medical history sent to your new doctor. It is also a good idea to keep track of any health professionals you see and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.

PEAKHURST LODGE 16-18 Henry Lawson Drive Peakhurst NSW 2210

T: 9533 4089

RUBY MANOR

10 Ruby St, Carramar NSW 2163

T: 9723 7166

ALKIRA GARDENS 2 Animbo St, Miranda NSW 2228

T: 8578 1688

ROCKY POINT RESIDENCE

Excellence in Residential Aged Care SINCE 1983 24x7 Person Centred Care Modern and homely residences Diverse wellness and lifestyle program Delicious freshly cooked meals LOVE HOPE FAITH

PEOPLE PASSION

151-157 Rocky Point Rd Beverley Park NSW 2217

T: 7909 0778

PEMBROKE LODGE 57-61 Pembroke Rd, Minto NSW 2566

T: 9603 7911 HEAD OFFICE: 9153 8224 www.ourladyofchina.org.au info@ourladyofchina.org.au

PROFESSIONALISM

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Empowering Independence at Home

any people as they grow older want to stay living in their own home but may not be aware of the services available to empower them to remain independent. However, it is important to know that there is help available in the form of a Home Care Package.

A Home Care Package is a Government funded coordinated plan of services to help you live more independently. There are four package levels available ranked from basic care needs to high-level care needs. Depending on your care requirements, an aged care assessor will determine the appropriate level package to meet your current needs. You then choose a service provider who will tailor a package of services for you. In the case of Janette Evans, having a Home Care Package has empowered her to remain independent whilst living in her own home. Janette currently lives on her own in the Macarthur region of Greater Western Sydney. After she endured five small strokes and having arthritis, her balance and body function have been affected. Because of this, Janette is limited in her ability to complete some general duties around her home, including cleaning and gardening. Realising she needed extra help, Janette applied for a Home Care Package.

home care provider, Meditech has an outstanding team of people whose commitment and dedication embody our distinctive client-focused service delivery. “Anything I have needed, Meditech have gone above and beyond to assist me. I cannot speak highly enough of their staff. As I get older and require more services, I am very confident that I can rely on Meditech to support me and provide me with the help I will need.” We currently provide services across Sydney, the Central Coast, and Newcastle. Clients can receive services through government subsidies, self-funded private paid services, or a combination of both options. Meditech will support you to live independently in your home, providing a range of services including: • Professional case management and support coordination • Well-trained, reliable staff • Domestic assistance • Meal preparation • Personal care • Clinical Nursing services • Transport services • Social support • Community access • Allied Health services • Maintenance, cleaning, and gardening services We charge a low 12% administration fee and no exit fees, leaving more of your package available for services. We are available 24 hours a day, 7 days a week, meaning someone is always available to take your call. A case manager will also be provided to help you manage your services and funding. We promote enablement and independence for all our clients, making sure they are actively involved in their care plan. To discuss how Meditech can help you, please contact our friendly staff on:

Acquiring funding for a Level 1 Home Care Package, Janette has been empowered with new independence.

Sydney Office, please call 02 9764 4488 or email enquiries@meditechstaffing.com.au

“Because of my arthritis, I can’t grip properly, so I need help with my cleaning and gardening. Having a Meditech support worker come to my home every week has been amazing. They do a thorough a job – my house is clean, and my garden is maintained. I am so happy with all my services.”

Central Coast Office, please call 02 9159 0051 or email gosford@meditechstaffing.com.au

Whether you are currently living in your own home like Janette, in a retirement village, or residing in an independent living unit, a Home Care Package will support you to continue to live independently for as long as you are able. Choosing the right care provider is crucial to maximising your Home Care Package funding and tailoring a plan of services to meet your care needs. Meditech Staffing is here to help. As an experienced and widely respected approved

Campbelltown Office,please call 02 9159 0033 or email campbelltown@meditechstaffing.com.au For more information please visit our website: www.meditechstaffing.com.au

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Daily living in a nursing home

Daily living

Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home. If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a little bit for you to settle into your new life. Providing a caring and supportive environment, staff in a nursing home are there to make life easier for you, many residents have reported they actually enjoy an enhanced quality of life and improved social life, since they moved. You will benefit from receiving help with some tasks you’ve found difficult to do and you will have peace of mind that should anything happen, you will receive immediate attention and the situation will be managed well.

It’s your home

There may be some ‘common’ areas that are shared with other residents, such as the dining room and lounge room, but your room is your own.

There are moments in life’s journey when you need to turn to someone you can trust. Like the moment you decide to explore options for retirement living. The moment you need residential aged care for yourself or a loved one. Or the moment you need a little care and support to continue living independently in your own home. Because wherever you are on life’s journey, you can trust in Anglican Care.

1800 733 553 www.anglicancare.com.au

HOME CARE I RETIREMENT LIVING I RESIDENTIAL CARE

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Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture.

Social aspects and routines

The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner, or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times. The important thing to remember is that by moving into a nursing home you’ll receive the help and support you need to improve your quality of life.

Embrace the future together with Mercy Health at one of our two aged care homes or in your own home in regional NSW

Mercy Place Albury, just beside Mercy Health Albury 578 Poole Street, Albury Take the next step with us today Call 1300 410 791 (Monday to Friday, between 8:30am-7:00pm)

For more information visit mercyhealth.com.au

Mercy Place Mount St Joseph’s 61 Campbell Street, Young

Daily living

Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.

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Multiple activities

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. Whether it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.

Partners

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples.

Daily living

This means couples can continue living together even if they have different care and support needs.

Pets

While most homes do not allow residents to have their personal pets, a lot now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please – visit friends, enjoy family celebrations, go shopping and even go on holiday. Many nursing homes also have special areas available for private functions. This means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule can not be extended.

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Shop online with confidence

Visit DPS Shop online today for that special gift, or browse our growing range of products that help make independent living at home easier.

shop.dps.com.au

Discover the ultimate in aged care living Cranbrook Care’s family of premier aged care residences are architecturally designed, situated in idyllic locations and provide our residents with excellence in care and services.

Neutral Bay, Lower North Shore

Kanwal, Central Coast

Multi award winning aged care residence overlooking Sydney Harbour, setting new standards in residential aged care.

Modern aged care residence with a peaceful setting amongst the trees and gardens.

Call 9953 0000

Call 4392 4111

Bella Vista, Hills District

Abbotsford, Inner West

A brand new state of the art aged care residence overlooking the picturesque Castle Hill Country Club Golf Course.

A brand new state of the art aged care residence, idyllically located on the waterfront.

Call 9672 6155

Call 9712 0100

For more information on our residences or our private in-home care services, visit cranbrookcare.com.au

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Resident Agreement The Resident Agreement is a legal agreement between you and your aged care home. Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home. Your Resident Agreement should include the following: the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; ny circumstances where you might be asked to leave and how the a aged care home will help you find somewhere more appropriate; our rights and responsibilities as a resident in your new aged y care home; your aged care home’s responsibilities to you as a resident; ow the aged care home will deal with any complaints you, your h carer, friends or family may make; and ny other matters agreed between you and the aged care home’s a manager, within the requirements of the Aged Care Act 1997.

When do I sign?

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.

Can I withdraw from the Resident Agreement?

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing. You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days. If you’ve made any other payments to your provider during that time, you are entitled to a refund. Changes can only be made to the agreement if both you and your aged care home agree.

What if I need help understanding the agreement?

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it.

Resident Agreement

any extra services you’ve agreed to receive, and their costs;

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If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you is clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreement. The proposed agreements may not automatically include all the things that you think are important, so it is a good idea to check. If you’re having language difficulties because the agreement is not written in your preferred language, you can contact the Australian Government Translating and Interpreting Service (TIS) on 13 14 50. If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.

Residential respite

Rights and responsibilities

Your rights and responsibilities will be the same as those of every other resident. To make sure your rights and responsibilities are protected, there is legislation that all aged care homes funded by the Government must follow. The Charter of Residents’ Rights and Responsibilities will be displayed in your aged care home, or you can ask your home for a copy when they offer you your Resident Agreement.

Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT), except in emergencies. See page 15 for more information about ACAT. Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACAT. When you have received approval by the ACAT, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision. You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly.

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Retire on your own terms Live life to the fullest in our Wellbeing Communities We believe that growing older shouldn’t have to mean sitting on the sidelines. People who join our Wellbeing Communities want to live life to the fullest. That’s why we can help you take care of the everyday things, like home maintenance and security, so that you can focus on the big things. Plan ahead with confidence, knowing that if your needs change in the future, we can meet them in the one community. You’ll enjoy priority access to onsite health care, support and personalised advice from our team.

Find your nearest Australian Unity Wellbeing Community

Our locati

Queensland Brisbane

Our wellbeing communities are open for COVID-safe inspections.

Port Macquarie • Sienna Grange A • Sienna Grange R • The Governors R

Retirement communities: A range of retirement living options, architecturally-designed for healthy ageing: from three-bedroom villas, to luxury units or serviced apartments –all with services and support available, whether you need it now or in the future.

Bateau Bay Prec • Elderslee Retirem • Kiah Lodge Reti • Karagi Court Re

1300 160 170 australianunity.com.au/assisted-living/ retirement-communities AU1404_211117

Cromer Precinc • Willandra Village Retirement Com

New South Wales

All-inclusive Wellbeing Communities: A range of retirement living options, care apartments and small-scale aged care in one location, so that you don’t need to move if your needs change.

Woolloongabba • St Luke’s Green • St Luke’s Green

Northmead Pre • Constitution Hill • Constitution Hill

Sydney

Hunters Hill Pr • The Heritage of

Penshurst Prec • Greglea Retirem

Canberra

Victoria

Australian Capital Territory

Kogarah Precin • St Patrick’s Gree • St Patrick’s Gree

Maroubra Preci • St Brigid’s Green • St Brigid’s Green

Bondi Precinct, • Lifestyle Manor

Melbourne

Bowral Precinc • Mt Eymard Retir Australian Unity Residences Capital Cities

Residential respite

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You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

Cost

The cost for respite in a Government funded aged care home is the same Basic Daily Fee as for a permanent resident of the home. This amount is currently $53.56 per day (1 January 2022 rates), which is the equivalent of 85 percent of the single maximum base rate of the Age Pension, regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. There is no income and assets test or additional accommodation charge to access respite in an aged care home. This only applies to permanent residents of an aged care home. For respite in an ‘extra services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information about respite options and how to access, contact the Carer Gateway on 1800 422 737. Go to page 43 to read about respite options in your own home or community.

Private Respite Care in Canberra Feel assured taking a break, knowing that your loved one is safe, cared for and supported 24/7 with Love, Decency & Kindness. During your loved one’s stay in their own premium, spacious, self-contained studio apartment, they will receive the personalised care and support they require delivered by our dedicated care team who take the time to truly understand your loved one. We offer privately funded, short stay respite care for two to six weeks, with no ACAT assessment required.

For bookings or to learn more visit LDK.com.au or call 1300 535 000

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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options, and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food, and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes. Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.

Some of the extra services you might be offered include: A bigger room

internet

daily newspaper

satellite TV

phone

choice of meals

selection of beverages including wines, beer, and spirits special therapies such as massage or aromatherapy leisure/entertainment facilities

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. See page 203 for a list of aged care homes that offer extra services.

Extra services

In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services.

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Frequently asked questions about moving into an aged care home Making the transition to residential aged care can be daunting and a life‑changing experience.

Frequently asked questions

It’s important you make the move confidently and know what to expect. Here we answer a few common questions about moving into an aged care facility.

How will I know when it’s time to move into a nursing home?

Making the decision to move into a nursing home comes at different times and for a variety of different reasons, all depending on the person, their care needs, their support network, or financial status. Common reasons for making the move from home to a nursing home can be: nsuitable personal care in your own home – this can mean that U you require higher personal care support than you are able to access at home through either home care support services or the care of family and friends. fter a crisis – whether it be a fall or medical episode, a crisis of any A kind can certainly play a part in making the decision to move into a nursing home to ensure you get the 24 hour support and care you need.

emporary respite or short-term recovery – access respite in a T nursing home when your carer is away for a period of time or while you recover from surgery before moving back into your own home after you have fully recovered. Remember it is important to find the right nursing home for you so before you sign the dotted line, why not visit and inspect a few different options and make sure you talk to people at the nursing home you are considering.

Is there a trial period to see whether I like the home? It is important to make sure you are happy with the nursing home you are moving into and be confident it will meet your needs because it is going to be your new home. ‘Trialing’ a nursing home by booking in for temporary residential respite will give you a taste of what life is like living in the nursing home and may help you in making that final decision of if it is the right home for you. It may also be beneficial to visit the nursing home at different times and on different days to see what staffing levels are like, what activities are on, and to talk to different people about the place.

How will I know if the home is of good quality?

There are a number of ways that you can look into the quality of a nursing home, ranging from sourcing other people’s personal experiences right through to experiencing it for yourself.

Scan the QR code to find out more about this provider

Considering aged care for a loved one? At Bupa Aged Care, whether for respite short-stay care or as a new home, our experienced registered nurses and carers aim to provide the care each resident needs, in the way they prefer. Care is first and foremost We embrace and support residents to live their day their way, with teams dedicated to their wellbeing. People rarely expect to need aged care, but if your family does, we’ll guide you through the steps. To book a visit with one of our 24 homes throughout Sydney and regional New South Wales, call us on 1800 718 357 or visit bupaagedcare.com.au/region/NSW Admission to one of our Bupa Aged Care homes is subject to availability and your care needs.

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Some of the best ways that you can get an idea on the quality of a nursing home is by: peaking to people living in the home – if you are visiting or on a S tour, take the time to talk to other residents and even staff about their thoughts and experiences of the nursing home.

egister for respite – booking yourself in for some respite in a nursing R home is a great way to get a feel for a place and the people within it.

onsumer ratings – on our website AgedCareGuide.com.au we have C launched an online consumer ratings engine which allows you to view real people’s ratings and reviews of individual nursing homes and the nursing home responses, all in one place.

How long can I stay at an aged care facility?

You are able to stay at an aged care home for as long as you want or need. However, you may have to leave a facility sooner than expected if you require additional nursing support or if your current home cannot provide the services you need.

Am I free to ‘come and go’ as I please?

You are able to leave your aged care facility for up to 52 nights in a financial year. This is called ‘social leave’. While you will still have to pay your daily fees and income tested fees, the Australian Government will continue to pay the appropriate subsidies to your aged care home on your behalf. This 52 day allocation period cannot be increased.

What if I need to go to hospital?

The time you spend in hospital will not count towards your social leave, but you’ll still have to pay your usual fees and payments. The Government will continue to pay appropriate subsidies to your aged care home while you are in hospital.

Under what circumstances can I leave my current aged care home to move to another?

You may wish to leave your current aged care home to move to another if: ou have been accepted to another aged care home which may y better suit your health care needs; or if you have been asked to leave.

Can the aged care home ask me to leave?

An aged care home might ask you to leave, with 14 days notice, if: they are closing;

they can’t provide the type of accommodation and care you need; ou haven’t paid your fees within 42 days after they fall due for y reasons within your control; or

i f you intentionally cause serious damage to the aged care home or to another resident or employees.

Frequently asked questions

ook to the Aged Care Quality and Safety Commission – this L governing body assesses and reviews all Australian nursing homes against set standards of care which are available online and accessible by you or a loved one.

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Aged care checklist When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method. Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.

Aged care checklist

You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently. Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based? o the owners/directors of the company have a health and/or D aged care background?

hen was the last time a complaint was made to the provider, what W about, and how was it dealt with?

re residents and their families encouraged to have input into services A offered and the quality of care?

The facility

oes the home look and smell fresh and clean, and is it in D good repair? Are the carpets and floor coverings clean? Is the inside temperature comfortable?

Does the home meet safety regulations?

Is there good and clear signage throughout the facility?

Are there secure and interesting outdoor areas?

re there spaces and activities to support people living with special A needs, such as dementia? Do the residents appear clean and neat?

Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming?

Does the staff provide clear answers to your questions?

What is the mood of interaction between staff and residents?

o staff look like they take their time with residents to give them D personal attention?

hat is the ratio of nurses/care workers to residents on weekdays, W weekends, and at night-time?

We’ll support you to live life well. When living in your own home is no longer an option, you’re most welcome to make our home yours and live in safety and comfort. Residential care is a natural next step in life for thousands of Australians every year. With us, your life continues on your terms – you decide when to get up, eat, socialise and relax.

We will arrange the services important to you Every resident is unique. We’ll work with you to create a personal care plan for your exact needs. Those needs will be met by our team of carers, lifestyle officers, spiritual and wellbeing coordinators, registered nurses, and any specialists needed.

Dedicated to quality care The Aged Care Quality Standards provide reassurance that you’ll be treated with kindness, dignity and respect. We continually evaluate our training, systems and processes and strive to exceed these standards.

We are for people, not for profit Southern Cross Care has supported older people in NSW and the ACT for over 50 years. As a not-for-profit organisation, we’re solely focused on providing the best care we can.

Experience our service with respite care We have 30 homes, so there could be one close by in your community. You can arrange a short stay in a home before making any decision. We’ll be happy to arrange this for you, please ask when you call.

1800 870 427 sccliving.org.au

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SUMMITCARE

SummitCare Baulkham Hills 2020 Winner for Outstanding Specialised Business And multiple finalists for: Specialised Business Professional Services Health Improvement Services -

WARMTH WORTH WELLBEING

Healthy Ageing &

SummitCare Baulkham Hills P: (02) 8865 3600 E: baulkhamhills@summitcare.com.au

SummitCare St Marys P: (02) 9673 6999 E: stmarys@summitcare.com.au

SummitCare Liverpool P: (02) 9602 9044 E: liverpool@summitcare.com.au

SummitCare Smithfield P: (02) 9755 7333 E: smithfield@summitcare.com.au

SummitCare Canley Vale P: (02) 9728 1200 E: canleyvale@summitcare.com.au

SummitCare Wallsend P: (02) 4944 1500 E: wallsend@summitcare.com.au

HOME OF THE YEAR 2020

SummitCare Penrith P: (02) 4721 2512 E: penrith@summitcare.com.au

SummitCare Randwick P: (02) 9398 4511 E: randwick@summitcare.com.au

SummitCare Waverley P: (02) 9387 3872 E: waverley@summitcare.com.au

Our highly qualified staff provide 24/7 care and specialise in palliative and dementia care - SummitCare accepts high care respite and offers residential care to our growing communities across Sydney and Newcastle. Our homes are designed to offer spacious living areas, external and internal courtyards with beautifully landscaped gardens for our residents to enjoy. SummitCare achieved high commendations for our approach to palliative care through the Future of Ageing Awards 2020.

Family-owned business with a focus on care and services to the ageing community. We also offer: • • • •

www.summitcare.com.au

Couples suites Freshly prepared nutritious meals, cooked on-site Resident-focused leisure and lifestyle activities Concessional and DVA welcome.

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The room

Is it a single or shared room? I s the room you’re shown the actual room you’ll be moving into or is it for display only? Does the room have an ensuite or are the bathrooms shared? Are there provisions for married couples? How is the room allocation determined? I s there access to a private phone line, internet connection, or pay TV? How is the heating/cooling controlled? What personal effects and furnishings can you bring to the home? Are there provisions for safe storage of personal items?

re staff respecting resident’s privacy – do they knock before A entering a resident’s room?

Day to day living

re there areas for families and friends to meet and celebrate A special events? Can family and friends take part in activities? Are meals cooked on site or delivered? Are menus flexible and able to meet special requirements? hat types of individual and group activities are offered and W how often?

Are there activities that include cultural and spiritual preferences? re there any activities organised together with the A local community? What special events are celebrated?

Does the facility have pets on site or offer a pet visitation program?

Health and personal care

I s there a GP on site or can you continue to see a Physician of your choice?

How do staff administer and monitor resident’s medicine intake? How are medical emergencies handled?

hat other services, such as speech therapy and occupational W therapy, are available on site? Is there a dietitian or nutritionist part of the care team? Does the facility have a wellness program?

How does the facility deal with end-of-life/palliative care? Are any provisions, such as continence pads, rationed?

Financial

What are my payment options?

What is the breakdown of the payable fees?

Can you negotiate on the fees and how they are paid?

Aged care checklist

re there easily accessible alarm buttons in the room and A how many?

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Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience.

This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs. With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds.

Cultural services

Meeting the needs of the nation’s older people from culturally and linguistically diverse (CALD) backgrounds has been a growing focus of the Australian Government. Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians which has led to the Government’s introduction of a number of initiatives.

Cluster facilities

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language. Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents. The aim of clustering is to: nhance the quality of care provided to residents from CALD E backgrounds in residential aged care facilities romote and facilitate access to residential aged care facilities for P people from CALD backgrounds nable residents to observe religious, spiritual, cultural and personally E significant events Improve communication between staff and residents aintain dietary customs according to the CALD backgrounds of M residents’ religious and cultural preferences rovide social and activity programs that appropriately cater for the P needs and interests of CALD residents Some mainstream residential aged care facilities have informal ‘clusters’ that cater for the needs of older people from diverse backgrounds. There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities.

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The PICAC initiative has resulted in:

ore aged care service providers delivering culturally appropriate M care to older CALD people

Cultural services

etter access for older CALD people to culturally appropriate B residential and community care services

lder CALD people having a greater capacity to make informed O decisions about residential and community based aged care

To find out more about PICAC New South Wales and the ACT, call the Multicultural Communities Council of Illawarra on 02 4229 7566.

Breaking language barriers

Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds.

A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients.

The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50.

See pages 228 –234 for a list of aged care homes and home care package providers who can meet the needs of people from a range of cultures.

Residential GaRdens foR the spanish speakinG fRail aGed ltd Residential Gardens is a not-for-profit organisation, the only one in Australia with a focus on the Spanish speaking community in Residential Care. Residential Gardens promotes the highest possible quality of life, independence and dignity. We take pride in our work and dedication to making a difference in the lives of the residents. The facility provides for 106 residents in a mix of bedrooms, with many private facilities. Features include:

 Separate and sensitively  

designed dementia area Physiotherapy room Wellness room

   

Rehabilitation centre Cafe Hairdresser Dining

   

Activity rooms Theatre room Courtyard Landscaped gardens

An extensive range of services are provided including:  Residential Care   A variety of activities program Palliative Care  Day Care  Home Care Services  Access to Allied Health Services  Respite Care

420 Woodstock Ave, Rooty Hill, NSW, 2766 E: info@residentialgardens.com.au

 

 Wintergarden  Outdoor entertaining area  Large Multifunction Room

Private Home Care Services Home Care Packages Level 1 to 4

P: (02) 8887 5555 F: (02) 8887 5500 www.residentialgardens.com.au

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Special needs groups There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care. You will find more information on each group below.

Aboriginal and Torres Strait Islander (ATSI)

Special needs groups

The care needs of older Aboriginal or Torres Strait Islander (ATSI) people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. All care homes should care for all people regardless of their background although some homes are specifically for ATSI clients. See pages 228 –234 for an overview of aged care homes and service providers that have indicated to cater for ATSI clients.

Care leavers

A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care. A large number of these care leavers are now reaching an age where they need to consider moving into aged care. Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

Culturally and Linguistically Diverse (CALD) people Some aged care services are designed specifically for people who are culturally and linguistically diverse. They might have staff that speak a foreign language, specific cultural activities, or meet spiritual needs.

To support the needs of older people from CALD backgrounds, the Government has introduced the ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’. This strategy helps aged care providers to deliver quality care and aims to make culturally appropriate aged care more accessible. See pages 228 –234 for a list of culturally appropriate homes and services.

Disability

In Australia, one in five people live with some form of disability and this number increases with age. There are many different types of disability including physical, intellectual, sensory, learning, psychiatric, or a combination of any of these. Some of these may be pre-existing disabilities, they can be disabilities due to health conditions like a stroke, or be part of the ageing process, such as dementia. If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

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Financially disadvantaged

If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived. Financial hardship assistance applications will be considered on your overall financial circumstance including your total income and assets, your eligibility for a pension, and whether you have income or assets which you can use to pay your care fees.

Homeless

The Homeless Supplement aims to better support the viability of residential aged care homes providing care to people who have a history of, or are at risk of, homelessness.

LGBTIQ

Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex, and questioning (LGBTIQ) people have access to the same opportunities and options in aged care that are available to all Australians. It is designed not only to raise awareness of the issues, but also improve the ageing and aged care experience of LGBTIQ people, and recognising and valuing the diversity of this group. The Rainbow Tick Accreditation program recognises the commitment of aged and community care organisations that have implemented LGBTIQ inclusive service delivery. Rainbow Tick Accreditation provides assurance to LGBTIQ consumers and staff that an organisation will be responsive to their needs. On pages 228 –234 you’ll find a list of homes and services providing LGBTIQ appropriate services.

Rural & Regional clients

If you live in a rural or regional area it may be harder to access the aged care services that you need. Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

Veterans

Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. The Veterans’ Home Care program can help with in home support and the Veterans’ Supplement aims to improve access to residential aged care for veterans with mental health conditions. For more information, contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au .

Special needs groups

If you are currently homeless, or if you’re at risk of becoming homeless, there may be Government funded services available to you that can help solve your housing problems, or assist with financial or legal issues.

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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home – as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.

Supported living

Care Communities

A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home. Run by approved providers, you can access Government funding for Home Care Packages or privately funded home care services, with support provided in the comfort of your own self-contained home in the village.

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. As with a retirement village, there is no need for asset testing or income testing. There is also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. Furthermore, since there are generally no waiting lists, you are able to move in straight away. If you already receive home support benefits before moving to a supported living community you can stay with your current provider. Care benefits can also be arranged if you’re in need of a care package.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities. Friends and family are always welcome to pop in for visits, meals, family celebrations and to make use of the many facilities. If you don’t feel like cooking at home, the dining room is available as an alternative and can be a great way to catch up with friends and neighbours.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community.

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Another factor which may help you come to a decision is whether the facility has amenities that are important to you, such as a gym, recreation centre, library, or a chapel. Food and health is also a major determining factor in the supported living community you choose to reside at. Before coming to a decision, ask the following questions: Is the food appealing? What kinds of food are served? Do you have the option of eating in your room? Is it nutritious and appetising? Are there different food options available? How are health problems handled? ow does the community handle both emergency and H non‑emergency problems? I f you develop a medical condition, will you be able to remain in the supported living community? Would you be required to move elsewhere for medical care? It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

Supported living

For instance, do you prefer a smaller environment, or would you rather be in a larger place with more activities?

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Retirement living and your choices If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village. Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.

Retirement living

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.

Independent living

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 25 to read more about Home Care Packages or page 61 for information about aged care homes.

Types of villages

There are two types of retirement villages: Resident funded village Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus. The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements.

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Canberra’s vibrant new Seniors’ Living Village

Greenway Views® is our first purpose-built LDK Seniors’ Living® village in Canberra, providing you the vibrancy and freedom of a retirement village and the peace of mind knowing you can access all levels of exceptional on-site care, if or when you need it.

Your village

Care your way

Situated in Greenway, Canberra, and surrounded by beautiful natural vistas and uninterrupted views of the Brindabellas, Greenway Views has been designed with your every need in mind. You’ll find everything you need just moments from your doorstep with an on-site café, grocer, auditorium, restaurant, bar and more. There is also ample shopping and dining options within close proximity to the village.

When Greenway Views is your home, you have access to 24/7 care delivered with Love, Decency & Kindness by our dedicated on-site team. You can also access a range of funding options to reduce your out of pocket expenses. Our onsite specialists work with our residents to understand and access funding they may be eligible for. Our care offering means that if or when you need care, it’s available to you in the comfort and privacy of your home, offering low through to high care.

Your home Greenway Views has 380+ purposebuilt apartments, providing private, secure living, which you can furnish with your treasures and truly make your own. There is a range of apartment sizes to suit your preferences, including 1, 2 & 3 bedrooms. Live as you’ve always done and welcome your friends, family, or grandkids into your home - you can even bring your furry friend to live with you.

Experience Greenway Views for yourself. Call us on 1300 535 000 or visit LDK.com.au

LDK’s One Move Promise® Our One Move Promise® means once you call an LDK village home, you’ll never have to leave. This means that couples can stay together, and we’ve already had the pleasure of reuniting many couples, where one partner had initially moved to a separate community to access higher care and was separated from their loved one. It means you and your loved one can both call Greenway Views home.

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With BaptistCare, it’s a welcome home...

Residential Aged Care Homes, NSW & ACT At BaptistCare, we understand that everyone has individual needs. That’s why we work with you and your family to ensure that our home becomes yours. Our client liason team is here to guide you, step-by-step, and answer your questions at a time when you most need our help. Because at BaptistCare you’re always welcome.

1300 275 227

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The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements. Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry. To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price. In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Fees and charges

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment.

Retirement living

Deposit or entry contribution?

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These include good management, attractiveness and the services and amenities available to enhance retirement living.

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Can’t afford to buy?

Retirement living

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

Finding the right village When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider: inances: Know your budget, what you can afford and what other F ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over. ifestyle: Think carefully about how you spend your time now and L how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one. upport: One of the attractions of a retirement village is the peace S of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance. ocation: When looking at locations, you may want to consider L whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you.

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RSL LifeCare retirement villages are homes with heart and soul. Where family and friends are always welcome, and you have time to really enjoy life. Time to pursue your hobbies, discover new activities, or enjoy a quiet walk. Where you can do as much or as little as you like. Our caring Village Managers are dedicated to enriching your everyday and available to provide emergency assistance should you need it. RSL LifeCare operates 27 Retirement Villages across NSW and ACT, comprising of brand new homes and already established communities. To find out more information about your new home and community contact us today.

Call 1300 232 564 or visit rsllifecare.org.au

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menities: Villages now offer a massive range of amenities A including libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs. ther accommodation: Your or your partner’s needs may change O in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs might change, you can still live in the same community.

When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment. Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions. Also, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle, and are based upon courtesy and a mutual understanding between residents and management.

Life in a village

Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose. Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner. While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.

Independence

A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of mind. Furthermore, management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning. If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 19.

Retirement living

Choosing a village

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Retirement living

Sense of community

Most retirement villages have a great sense of community and while you are encouraged to participate in activities and join social events, it’s not obligatory to go to everything on offer. Depending on the village, some of these activities may include aerobics, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, and craft groups; plus outings to galleries, movies, events and places of interest. Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular activities among some residents.

Before signing on the ‘dotted line’ . . .

The idea of downsizing and living in a retirement living community may be appealing, but there are certain factors which should be considered prior to making the transition from your home to ‘the village’. Retirement village contracts are complex legal documents that can be hard to comprehend for someone without professional training. So, it’s important to understand your rights and responsibilities and obligations under the contract, before you sign. There are different types of contracts that residents and operators enter into depending on the arrangements in place in the village. You are more likely to make the right choices if you know what you want.

Peninsula Village

YOUR LIFE, YOUR CHOICE, OUR COMMUNITIES

Peninsula Villages is a group of three stunning Central Coast retirement villages, offering seniors and those with high care needs a fresh approach to supported living in beautifully appointed village-style environments. Offering a number of distinct levels of care including: ■ Independent living

■ Respite care

■ Aged care

■ Home community services

■ Dementia care

■ Home care packages

■ Palliative care

■ Social activities

There’s something to suit the needs of every senior community member on the Central Coast.

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Don’t rush into making a commitment and seek expert advice and answers to all of your questions.

Village checklist

To make the process a little easier, we’ve created a checklist of factors for you to consider prior to signing a retirement village contract:

Retirement living

ave you fully discussed your decision to move to a retirement H village with family, friends, or advisors? ave you looked at a sufficient number of villages to be able to H compare the services and facilities? nsure you have the full details of all applicable charges and what E they cover before entering a village. hat type of contractual arrangement is in place? i.e. is the village W Strata Title, long term lease or licence, Company Title, Unit Trust, Periodic Tenancy etc. Are there upfront costs? Is healthcare provided? How respectful are the staff of village residents’ privacy? How secure and safe is the village? Are pets and guests allowed? Is residential aged care accommodation available? Have you received a copy of the village rules? How are disputes resolved within the village? What happens if you wish to re-sell or re-lease the unit? Remember: Before signing a retirement living contract, take all of the documents and any questions you may have about the village to a legal practitioner or financial advisor who understands the legal and financial implications of retirement village contracts. Go to pages 204 –209 for a list of retirement accommodation options.

Come home to Calvary. 1300 66 00 22 calvarycommunitycare.org.au

Home Care Services | In-Home Nursing | Personal Care

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A placement consultant makes your job easier

Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker.

Placement consultants

This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up-to-date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or a couple?

I s there a physical condition that is deteriorating, are mental faculties and awareness impaired? Is there acceptance or understanding of this part of the journey?

hat are the family dynamics around the placement decision and W the impact on everyone involved? Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

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Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care.

ace to face family meetings to discuss your situation and a respect F for the emotions of all the family members involved Support and recommendations that cater for the specific requirements of your family and loved one

ounsel that prioritises family sensitivities, needs and special C requests, before asking how much money is available and getting the status of the financial situation ractical assistance with urgent placement situations – which they P often are – where reducing the typical waiting times, or arranging respite care, is a necessity.

Choosing a placement consultant

Within New South Wales and the ACT, there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility. An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will rely on them understanding what you want and organising the appropriate care services to meet those needs.

Placement consultants

Be sure about your expectations of service and what the placement consultant is able to provide, including:

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Resolving family disputes

Placing a family member into care can be life changing. There are many factors – physical, social, psychological and financial – that may arise which families sometimes find too difficult to cope with by themselves. Every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts. There are specialist health professionals who offer independent, non‑judgmental services, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Placement consultants

Feelings of guilt

The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time. You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence. At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required. Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care. Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor. You can find placement consultants in the products and services directory on page 253 or search on AgedCareGuide.com.au

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community. Case management may be short or long term, or episodic. It plans for both current situations and your long term needs. Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals. Health based case managers are usually a nurse, social worker or allied health professional. Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing. The type of care will depend on your individual needs. Some may only require coordination of support services such as home care.

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If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, If you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

Private case management

Private case management services are supplied by experienced, tertiaryqualified case managers, to provide support services and coordination across a wide range of community and supportive health services.

The duration of private case management is flexible, and may be shortterm or ongoing, depending on your needs. Examples of when private case management may be an option are if you are returning home from hospital, recovering from an illness, or simply to help you continue to live safely and independently at home. In some cases, such as if a person is cognitively impaired, the public trustee may assign a private case manager to organise their care.

Care planning

The aim of care planning is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment. The case manager implements the care plan and this may include identifying support services that other community care agencies will provide. Services may include the purchase or hire of equipment or installation of assistive aids, such as bathroom rails, and negotiating with support agencies for delivery of services. The case manager also monitors each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.

How much does it cost?

The service of a private case management is not Government-subsidised in any way, so you will be charged for all services. Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them. Generally, an invoice for all care services purchased on your behalf will be provided to you each month. Many case managers offer no lock in contracts, meaning care can be arranged for one, several or many ongoing visits, and you only pay for what you use.

Placement consultants

Waiting periods for private case management are generally reduced compared to some Government subsidised services.

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Expert financial advice imperative At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care.

The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities.

These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Just getting a basic understanding of what forms you need to complete, when to complete them, and where to send them can be a difficult path to navigate.

Financial advice

Paying for your care

You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need.

By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives, and situation. A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow, and investment planning. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients. Some of these elements include: Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications Maximising Government pensions Minimising nursing home fees Negotiating with aged care facilities Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

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Transitioning to a care facility can be challenging for the whole family. There are many decisions to make and the options can be confusing.

Aged Care Financial Advisers (ACFA) have the knowledge and experience to support you and your family as you navigate the Aged Care system and achieve the best outcome. We can guide you in your Aged Care journey and help you choose an option that best suits your unique circumstances. We focus on service, answer your questions and look to provide you with information that is comprehensive. At ACFA we are proud of our inclusive and proactive approach that gives you peace of mind in knowing how you can best afford your preferred Aged Care service or facility and be reassured your family will be looked after. Derek Armstrong Masters Financial Planning 1300 554 393 info@acfadvisers.com.au

Aged Care Advisers www.acfadvisers.com.au

Derek Armstrong (ASIC No.244641) is an Authorised Representative of Paragem Pty Ltd, AFSL 297276

SUPPORTING FAMILIES ACROSS AUSTRALIA Derek Full Page_final one.indd 1

12/1/22 1:02 pm

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Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include: o they specialise or have experience with aged care D financial issues? Will they provide you with an outline of all your options? Will they provide their advice in ‘plain English’ and in writing? ill they deal with Department of Veterans’ Affairs or Centerlink on W your behalf? Is the service a once-off or an ongoing service?

What will it cost?

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey.

Financial advice

Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

Managing the complications of aged care

Many older Australians take up an aged care bed within one month of being assessed for residential aged care, this is often triggered by an unexpected event, such as a fall, or even a decline in the health of one member of a couple, affecting both of them. This means you, your partner or your family must make important decisions amidst the emotional and logistical upheaval you face in a very short period.

Reoccurring questions such as ‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or should it be sold?’ and ‘what will happen to your Age Pension?’ can require urgent answers during what is often the busiest time of your life. Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility, and filling in Centrelink forms, things can quickly become overwhelming.

Things you ‘should not’ do

ecide to rent the home before everyone discusses and accepts D the consequences.

ecide to sell the home before understanding the Age Pension and D aged care fee impact.

hoose how you will pay the aged care fees before understanding all C of your options. ake untested or inaccurate assumptions about your ability to meet M the aged care costs. llowing or enabling the dominant family member to influence A the decisions.

I ncorrectly assume that all decisions must be made before you can get the care needed.

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Our specialist aged care financial advisers help families make informed choices and achieve their desired outcomes at every stage of a very emotional journey. We assist by:

Explaining the aged 1. care system to help you find the right home

Working out the costs 2. and the choices you have to cover them

3. Organising finances

for now and the future

Completing and lodging the various forms, responding 4. to questions and monitoring progress to achieve your desired outcome

Offering additional support if 5. things change which may impact pension and aged care costs

“You truly have been our saviour with all your assistance and compassion regarding mum and dad’s affairs, we can’t thank you enough. Through all the sadness and stress we have endured, you gave us peace of mind that everything would sort out. I can honestly say I have no hesitation in recommending you and your team for anyone needing aged care financial advice.” Jane, daughter

1300 366 932 Alteris Financial Group Pty Ltd ABN 59 133 479 115 holder of AFSL No. 402370

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Instead seek help from a Certified Financial Planner who is experienced in aged care. An expert can help clarify what options are available to you and work through the benefits and disadvantages of each option.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services to help you work through this. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies, and Government concession frameworks.

Services are funded by State, Territory and Federal Governments and are provided free of charge. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone. Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Aged care cost – What you ought to know One-quarter of your retirement is expected to be ‘care years’ where help may be needed with daily living activities. Nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care. Most people want to remain independent throughout retirement and to stay in control of where and how they live. Your ability to do so may depend on your health and physical well-being. As we age, some things become harder to do on our own. If your ability to live independently starts to decline and you need help with daily living activities such as cooking, cleaning, and personal care, you may need to move into residential care. The costs for residential care are divided into three categories: Cost of accommodation Daily care fees Extra services

The daily care fees can be up to $111,000 per year, but a large portion is paid by the Government. The contribution you would pay is between $19,071 and $47,159 depending on your financial means (as assessed by Services Australia).

Financial advice

They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs.

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For most people however, the biggest concern is how to pay the large amounts quoted for a room. These range from around $100,000 to $2 million but will commonly be between $400,000 - $600,000. These lump sum payments are called Refundable Accommodation Deposits – RADs. Seeking financial advice on what options you have for payment and funding strategies may help to minimise your stress. Let’s examine some of the facts around accommodation payments.

Fact 1 – This is not lost money

The first thing to know about RADs (paid since 1 July 2014) is that they are fully refundable when you leave care, unless you allow the service provider to deduct other fees to help with your cashflow.

Financial advice

Repayment is also guaranteed by the Federal Government if paid to an approved provider. This is an important thing to check when you are selecting a care provider.

Fact 2 – You don’t have to pay the lump sum

Accommodation payments are quoted as a lump sum but are also converted to an equivalent Daily Accommodation Payment (DAP). The interest rate used for this conversion is 4.04% (for entry from 1 January 2022). For example, a RAD of $400,000 is converted to a DAP of $44.27 per day. If you accept a place in a residential service, you can choose whether to pay the full RAD, the full DAP, or any combination of the two. You don’t need to make this choice until 28 days after moving into care and the service is not able to pressure you to choose any particular option.

Fact 3 – Even if you have less assets than the published RAD, it may be affordable

If you don’t have enough assets to pay the RAD the first step may be to see if you qualify for Government concessions as a low-means resident – this would require your share of assessable assets to be less than $175,239.20. If you don’t qualify you will need to find a way to fund the full accommodation payment requested by the service. If you don’t have enough assets, paying a part RAD and part DAP may help, but only if you have surplus cashflow to pay the DAP. One further strategy option is to pay as much of the RAD as you can afford and then instruct the service provider to take the DAP (on the unpaid amount) out of the RAD you have paid. This option leaves your income to meet daily care fees and living expenses but reduces the RAD refunded when you leave. This can help you fund the accommodation payment to access the care you need.

Fact 4 – There is no pressure to act quickly or sign documents

Understand that each group you may be dealing with, be it the hospital, social worker, aged care facility or Services Australia (Centrelink / My Aged

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All decisions do not need to be made before you can get the care needed – there is no rush. Do not feel pressured into signing documents, completing forms or make decisions straight away Seek advice first, as sometimes opportunities present themselves to improve your situation before you complete these forms – it can be hard to unscramble an egg!

Fact 5 – You should get advice – and not all advisers are ‘equal’

Identify an experienced and Accredited Aged Care Professional who can help you make the right decisions, outline the options available to you and the benefits and consequences of each decision you are considering. They can support you during stressful and tumultuous times, like mediating any family discussions, or help you create a clear aged care plan. Additionally, a financial advisor can review your financial situation and find what you can afford, develop strategies to improve your financial position, explain any Centrelink payments and Aged Care Fee impacts, and review your estate plan to avoid any future issues. Disclaimer: The examples provided are illustrative only and contain information that is general in nature. It does not take into account the objectives, financial situation or needs of any particular person. You need to consider your financial situation and needs before making any decisions based on this information. Rates are current as at 1 January 2022. The information for this article has been submitted by Dianne Chalk (CFP®), from Chalk Financial Planning, Accredited Aged Care Professionals (TM) Authorised

Reverse mortgages

If you are finding it difficult to pay an accommodation payment to enter an aged care facility and are afraid you may have to sell your home in order to make the payment, you may want to consider a reverse mortgage. Reverse mortgages, or equity release loans, are generally available to residential property owners over 60 years of age, and they allow a person to release funds using the equity in their house. These funds can then be used as an income stream, or to borrow against, for personal lifestyle needs such as travel, home improvements, medical bills or to pay for aged care services or accommodation payments. There are a number of advantages in using a reverse mortgage to fund an accommodation payment. Some of these include:

etaining the family home. This is particularly important if the R spouse of the person entering care wishes to continue living in the home. bility to pay the accommodation payment quickly. This A saves substantial interest charges to the aged care facility as generally the interest charged on the loan will be lower than that charged by the aged care facility.

Financial advice

Care) has a desire to assist you, they do not put all the pieces of your puzzle together.

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I t is also possible to pay an accommodation payment in part (or full) via a periodic payment to the aged care facility. Although the interest charged may be higher, there are considerable cash flow benefits.

How do reverse mortgages work?

While a traditional mortgage requires a person to make payments on the home loan, payments on a reverse mortgage loan are only due when a person decides to sell, leave the home or in the event of their death. When their home is eventually sold, they can pay back the amount of the loan as well as the interest owing. No income is needed to qualify for reverse mortgage loans and no regular repayments are required. The interest is added on to the loan account and the debt is repaid when the property is sold later or when the last surviving borrower dies.

Selling and moving

Am I eligible?

In order to secure a reverse mortgage home loan, you must first meet specific requirements. Most lenders will not offer a reverse mortgage until you are 65 years or older. Generally, however, you must be at least 60 years of age and using the home as your primary residence, and must not be renting out the home.

Choosing the right loan

It is important to choose the right reverse mortgage home loan which is most appropriate for you. Seeking impartial advice from Centrelink and a financial planner can help you to consider all of your options and ensure that the accommodation payment is structured to avoid any unnecessary reduction in pension. It is also recommended that you consult family members before determining whether a reverse mortgage loan is right for you.

Sell your home ‘stress free’ Having made the decision to leave the family home to enter an aged care home or retirement village, how and where do you begin with selling what may be your biggest asset? When it comes to selling your home, some of the stress can be removed by engaging the services of a seller advocate to deal with the real estate agent. By helping you through every step of the selling process, the seller advocate can help you get the best price for your home. The seller advocate assesses your property’s worth, selects an appropriate target market and advises on the sale method. The advocate then interviews and selects an agent based on your requirements. This ensures your budget is not exceeded and that your expectations are met. The seller advocate can also negotiate the agent’s fee and sale price. This service reduces the contact between the seller and the real estate agent and ensures that the property’s set price range is attained with no nasty, unexpected surprises at any stage.

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The seller advocate’s fee is a percentage taken from the real estate agent’s fee, so there is no direct cost to the seller.

Selling and moving

A seller advocate can also organise and manage the presentation of your home. Everything from a quick tidy up to a renovation or makeover can be handled by them. Landscaping, gardening, building, and decorating, re-fitting, rubbish removal – you name it. They know how to increase the appeal and value of your home. And, if there are items you wish to sell, the seller advocate can arrange to have them valued and auctioned.

Tips to selling ‘stress free’

Here is some advice to selling ‘stress free’; common ‘selling mistakes’; and the benefits of ‘downsizing’ the home to maximise your quality of life. Do your research – what is the house really worth?

hink about the presentation of the home – are you going to sell it T furnished or empty?

hat methods of sale and marketing will you employ? Will the home W be auctioned or will you accept expressions of interest? Will the sale of your home impact on pensions?

eek professional advice from a seller advocate, as well as a financial S and legal advisor.

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De-stressing your move People who are downsizing, moving in to a smaller unit or having to move into a nursing home often have 50 years or more of accumulated goods and belongings. The situation can be even more difficult for people who are on their own or where family are interstate and not available to help.

De-stressing your move

Many people who are moving need packers, removalists, unpackers, sorters/de-clutterers, assistants, confidants, coordinators, cleaners and gardeners all rolled up into one. The stress of both finding professional assistance and then coordinating can be overwhelming. If you need help, the best avenue is to speak to a case manager, social worker, placement consultant or contact a business that specialises in practical assistance with all aspects of relocating. Services often include: e-cluttering and sorting through household contents and D personal possessions orting the saleable items, identifying valuables, determining items S to be discarded, compiling all documents Compiling an inventory of the contents and arranging valuations Assisting people to relocate into alternative accommodation Clearing the home or unit prior to sale or tenancy termination Gathering bequeathed items, photographs and memorabilia elivering valuables, financial, legal and personal papers to the D appropriate person Delivering unsaleable goods to various charities Removing all rubbish items from the entire property oordinating real estate agent, auction house, cleaner, gardener, C repairs and all other services npacking your belongings in your new home and placing your U furniture in position Install electronic devices like a TV or computer and hang pictures. There are so many things to prepare and organise when you move into aged care. A professional relocation business may help alleviate all the emotional and physical work involved in relocating yourself, a loved one or friend into an aged care facility.

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Estate Planning A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death. Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate, known as your assets, when you die. It is a plan which involves you considering who you want to be in charge of your Will, who you want to benefit from your estate, your funeral wishes, and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke.

A properly drafted, up‑to‑date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.

Executors

In New South Wales, an executor of an estate will need to receive a Grant of Probate to administer the estate and handle the disposal of any assets. If you die without a valid Will, or your Will is invalid, your estate will be treated as an ‘intestate’ and a suitable administrator will be appointed by the Supreme Court. In the ACT, the administrator of the Will must apply for a Grant of Probate through the Supreme Court for permission to take control of the estate. If there is no Will, a next of kin can request for the role as administrator of the estate, however, they need to apply to the Supreme Court to receive control of the estate. In NSW and ACT, if you get married your Will is automatically revoked. On the other hand, getting a divorce does not revoke your Will, but it does revoke any rights or distributions to your former spouse. If you decide to make a Will through a DIY Estate Planning kit, it can save you money now, but can often add to the costs of your estate administration. The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning. To find out more information, visit the website of the NSW Trustee & Guardian in NSW at tag.nsw.gov.au , or in ACT contact the ACT Trustee & Guardian on ptg.act.gov.au.

Estate planning

Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes.

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Enduring Power of Attorney – a ‘living Will’

Enduring Power of Attorney

Most people know you should write a Will to make sure your loved ones are provided for when you die, but what happens if you are left unable to make decisions for yourself due to accident, illness, or other circumstances? It is a popular misconception that a family member can step in at this time as they may lack the legal authority to do so. By creating an Enduring Power of Attorney and nominating a trusted friend, family member, or organisation, you put in place an effective plan to enable someone of your choosing to step in on your behalf when you are unable to make your own decisions. Think of it as a ‘living Will’. An Enduring Power of Attorney can only manage your assets and financial matters. They cannot made any decisions around medical treatment or lifestyle. If you wish for someone to make medical treatment or lifestyle decisions on your behalf, it is recommended you nominate some one in your Advance Care Directive. The best time to create an Enduring Power of Attorney is while you are healthy and still capable of managing your affairs.

Choosing your own attorney

It is important to understand what a difference it can make to have a well-chosen Attorney. If you lose the ability to make important decisions, whether they be medical, lifestyle, financial, or legal, and you do not have an Enduring Power of Attorney or Advance Care Directive, there may be conflict over who should make these decisions on your behalf. Family and carers may be uncertain about who can or should make decisions for you. Often they may not understand the full implications of the choices that they are offered. Looking after your affairs requires responsibility, experience, and the ability to deal with such matters. Often a spouse or family friend is appointed. Although, increasingly in the case of important documents like an Enduring Power of Attorney, trustee companies are appointed because of their professional expertise. Once an Enduring Power of Attorney has been executed, people or organisations nominated should be made aware of the document. It is advisable that people closely involved with your affairs should also be notified.

Where to start?

Each Australian State and Territory has separate Powers of Attorney legislation. For more information and necessary forms you should contact the Trustee or Advocate services in your State or Territory.

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Carer support There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing – as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government. Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia). Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to: Discover new information

Get along to education or training workshops Participate and get involved in activities Head along to relaxing outings

Support lines

There are also a number of support lines and websites to assist carers just like you in looking after older people. Some helpful support services include:

arer Gateway – 1800 422 737 – phone and online resource to help C you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers ational Dementia Helpline – 1800 100 500 – provides information N and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia arers Australia – 1800 242 636 – runs support programs including C short term counselling for carers with qualified counsellors elationships Australia – 1300 364 277 – offers a range of services R such as counselling and mediation, by phone, online and face-to-face

Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

To find out more about financial support for carers, contact Services Australia online on servicesaustralia.gov.au or call 13 27 17.

Carer support

Support groups and counselling services

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Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can:

Help you understand your rights and responsibilities Listen to your concerns and discuss your options

Support you and give you confidence in addressing a concern

Raise a concern with the service provider or speak on your behalf

dvice is generally provided on consumer rights, human rights, aged A care rights and responsibilities, financial exploitation, substitute decision-making, and elder abuse prevention and response Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people. The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au .

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you.

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Memory change – is it dementia? Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you? Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness, or medications. See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However, major changes in memory are not normal at any age and should be taken seriously.

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are: Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response. Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social, and mental wellbeing.

Dementia support

What is dementia?

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Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500 or dementia.org.au or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Dementia support

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function, or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses. Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them. Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. Changed behaviours may include: Anxiety Depressed mood Hallucinations Restlessness Aggression Sleep disturbance Inappropriate toileting Eating difficulties Repeated calling out Repetitive questioning Wandering Hoarding Resistive to care Unwanted sexualised behaviour

Specialised support

Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions.

AgedCareGuide.com.au

The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention, and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. The Dementia Behaviour Management Advisory Service (DBMAS) aims to: Improve the quality of life and care for people with dementia and their carers;

p-skill, assist and support aged care providers in improving care for U people with dementia and related behaviours; and nsure care services for people with dementia are responsive to their E individual and diverse needs and circumstances. DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, dietitians, and nurse practitioners. Providing a nationally consistent service, DBMAS support is tailored not only for the individual but also responds to the specific and diverse needs of the community, residential, and acute environment, while building capacity and knowledge within the aged care sector.

Behaviour Support Plans? We’re ready to help! Every aged care resident* who needs support for changes in behaviour requires an ongoing Behaviour Support Plan. Our team of consultants has prepared everything you need including stepby-step guides, assessment forms and factsheets.

Making everyone’s life better

Well-prepared Behaviour Support Plans mean Better Supported People. Access our free comprehensive BSP toolkit now.

Access the BSP Toolkit here dementia.com.au/bsp Funded by the Australian Government A service led by HammondCare * From 1 September 2021, the amended Aged Care Act and Quality of Care Principles 2014 require providers to have a Behaviour Support Plan (BSP) in place for each resident who requires support for changes in behaviour.

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Dementia support

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The Severe Behaviour Response Teams (SBRT) is a national mobile workforce of staff including nurse practitioners, nurses, allied health, and specialist staff. They can provide timely expertise and advice to Government funded approved residential aged care providers who need assistance with addressing the needs of people with severe and very severe Behavioural and Psychological Symptoms of Dementia (BPSD). SBRTs can assist with: assessing the causes of the behaviours assist care staff until the immediate crisis is resolved develop a care plan to address and deal with behaviours provide follow up assistance as needed

End of life care

DBMAS has procedures in place to decide when the SBRT is the best service option or when DBMAS can provide the right support. DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 13 14 50 and ask them to contact the DBMAS service. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .

End of life care Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms. Palliative care is divided into three subgroups: 1. Primary care – For people who only require services from their primary health care professional(s). 2. Intermediate care – Advice is provided by specialist palliative care services but care is still given by health care professional(s). 3. C omplex care – This group requires care from specialist practitioners. Patients are commonly referred to specialist palliative care services where they will receive the required care. There are a number of different services that can offer extra support both at home or in a nursing home setting.

Services to help at home

Services that may help you to stay in the comfort of your own home can include: a qualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing;

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elp with bathing or showering, dressing, hair care and going to h the toilet; eals and other food services – assistance with preparing and eating m meals, or help for those with special diets; and helping to travel to shopping centres or appointments.

Palliative care in a nursing home

For palliative care in a residential aged care setting, the Government has developed a series of guidelines, which provides support and guidance to residential aged care facilities in providing palliative care.

palliative approach – Aims to improve the quality of life A for residents with a life limiting illness. This can be done by reducing their suffering through early identification, assessment and treatment of pain, and handling their physical, cultural, psychological, social and spiritual needs. The underlying philosophy is a positive and open attitude towards death and dying. pecialised palliative service provision – Involves referral to a S specialised palliative team or health care practitioner. nd of life (terminal) care – This form of palliative care is appropriate E when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Residents with dementia

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time. Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions or communicate their wishes regarding care. This may mean that any such decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

Providing end of life care can be particularly intense for family and friend carers. While managing their own grief and the grief of others, carers will be providing high level physical and emotional support that a patient needs at the end of life. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services, talk to your GP or contact your community health centre.

End of life care

The Guidelines for a Palliative Approach in Residential Aged Care outline three forms of palliative care in residential aged care, which include:

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St. Simeon Village

Aged Care Guide

St Simeon Village & Healthcare Home Care Services Most of us don’t want to think about needing support when we get older, but it is important to know our options. Ageing well is about being prepared, understanding the choices available and having flexible personcentred care. We at St Simeon Village & Healthcare are here to do just that. We offer a wide range of Government funded services, additionally we also offer Private services. St Simeon Healthcare are funded for and can assist you with all levels of Home Care Packages as well the Commonwealth Home Support Programme (CHSP) Our Home Care Services include: • Plan and prepare meals • Assist with shopping • Assist with transport such as appointments and social outings • Pick-up prescriptions • Gardening and lawn mowing

• • • • • •

Assistance with personal hygiene Physio and mobility aids Domestic Assistance Medication prompting Allied Health In Home Respite

At St Simeon Healthcare we specialise in diversity, with carers who are bilingual and can meet your cultural needs, why not call us today and see how we can help you.

For further information please contact our Home Care Team on (02) 8645 4010 or email homecare@stsimeon.org.au St. Simeon Healthcare 261 Hyatts Road Plumpton NSW 2761 Phone: (02) 8645 4010 Fax: (02) 8645 4013 E: homecare@stsimeon.org.au www.stsimeon.org.au

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DEFINITION OF OFTEN USED TERMS............................................................................................................................................................................ 146 –147

Directories,

COUNCIL DISTRICT (LGA) MAPS........................................................................................................................................................................................... 148 –149

Lists and

List of definitions with an explanation of terms used in this Guide

AGED CARE ASSESSMENT TEAM REGIONS. ........................................................................................................................................................................ 150 Details of every Aged Care Assessment Team (ACAT) including Name and Local Government Areas they service

ABBREVIATIONS................................................................................................................................................................................................................................................................ 150 COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX............................................................................................ 151 List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated

SUBURB & TOWN REFERENCE INDEX. ......................................................................................................................................................................... 152–154 List of suburbs and towns which have residential or home care

RESIDENTIAL HOW TO READ & ICON DEFINITIONS............................................................................................................................................... 155 Explanation of how to use Residential tables and icons representing different services

AGED CARE HOMES (RESIDENTIAL CARE LISTINGS).......................................................................................................................... 156 –202 Residential aged care facilities listed by Councils (LGAs) and then Suburbs

Greater Sydney Metropolitan.................................................................................................................................................................................................................. Regional New South Wales. ......................................................................................................................................................................................................................

156 –179 180 –200

Australian Capital Territory......................................................................................................................................................................................................................... 201–202

SUPPORTED & ASSISTED LIVING. ......................................................................................................................................................................................................... 202 EXTRA SERVICES AGED CARE HOMES (Advertisers only)........................................................................................................................................ 203 RETIREMENT ACCOMMODATION (Advertisers only). .................................................................................................................................... 204 –209 List of organisations and their retirement sites and services

HOME CARE PACKAGES...................................................................................................................................................................................................................... 210 –227 List of home care services in metropolitan and country areas

How to read the HCP table.......................................................................................................................................................................................................................................... 210 Metro and Regional council regions. ................................................................................................................................................................................................................ 211 Map..................................................................................................................................................................................................................................................................................... Greater Sydney Metropolitan.................................................................................................................................................................................................................. Australian Capital Territory & Regional New South Wales. ......................................................................................................................................

212 –213

214 –219 220 –227

CULTURALLY APPROPRIATE SERVICES. .................................................................................................................................................................... 228 –234

List of culturally appropriate services referenced by their cultural group

Aged Care Homes. ..............................................................................................................................................................................................................................................

228 –230

Home Care Packages. ....................................................................................................................................................................................................................................... 231–234

IN HOME CARE SERVICES. ................................................................................................................................................................................................................ 235 –245

List of organisations that provide assistance with daily living activities for clients in their home

CENTRE BASED CARE............................................................................................................................................................................................................................... 246 –251 List of respite, services and activities for social/recreational support in a ‘centre setting’

DAY THERAPY CENTRES...................................................................................................................................................................................................................................... 252 List of allied health/therapy services for physical/psychological support in a ‘centre setting’

PRODUCTS & SERVICES (Advertisers only)....................................................................................................................................................................................... 253 List of organisations that provide aged care related services & products for consumers and industry users

ORGANISATION & BUSINESS INDEX (Advertisers only)............................................................................................................................. 254 –255 List of advertising organisations’ contact details and the products/services they provide

INDEX. ................................................................................................................................................................................................................................................................................................. 256 DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Team, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.

Reference Indexes

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Definition of terms 24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services. Aged Care On Site – The retirement village has an aged care facility at the same location. ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers. Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care Packages as a genuine alternative to a nursing home. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met. Centre Based Care (CBC) – Services, respite, and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative. Commonwealth Respite and Carelink Centres – These centres provide carers with support by linking them to information, counselling, respite, and other services. Communal facilities – Shared facilities for residents such as community hall, swimming pool, or bowling green Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered, and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically i.e. monthly. This is not a refundable payment. Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities.

Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food, and services for an additional charge. Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs, and gutter cleaning. May include window cleaning. Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex, and Questioning residents. Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres). Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication. Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers. Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management, and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding, and toiletting. (CBC – personal care offered while client is at the centre.) Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home. RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation.

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Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services. Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village. Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village or purchase on a freehold basis. Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre, or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation.

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Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size, and care needs. Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day, or recreational centre. Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support.

Secure Dementia Unit – Secure specialised ward, wing, or unit for people with dementia and/or challenging behaviours.

Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding.

Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities, and council rates etc.

Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care

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NSW & ACT 2022

These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT). TWEED KYOGLE

INVERELL GWYDIR

BREWARRINA

BOURKE

BALLINA

RICHMOND VALLEY

TENTERFIELD

MOREE PLAINS

BYRON

LISMORE

GLEN INNES SEVERN

CLARENCE VALLEY

WALGETT

COFFS HARBOUR ARMIDALE

NARRABRI

NAMBUCCA

TAMWORTH

COONAMBLE

KEMPSEY

GUNNEDAH

WALCHA PORT MACQUARIE-HASTINGS

WARREN BOGAN

BELLINGEN

URALLA

LIVERPOOL PLAINS

GILGANDRA

COBAR

WARRUMBUNGLE UPPER HUNTER NARROMINE DUBBO

S MU

MID WESTERN

SINGLETON

ORANGE

FORBES CARRATHOOL

COWRA BLAND

BATHURST

LITHGOW

BLAYNEY

NARRANDERA

COOLAMON

BLUE MOUNTAINS

WOLLONDILLY

HILLTOPS

WOLLONGONG

UPPER LACHLAN

LOCKHART

MURRAY RIVER BERRIGAN

KIAMA SHOALHAVEN

YASS VALLEY

WAGGA WAGGA SNOWY VALLEYS

FEDERATION

See Sydney Inset

WINGECARRIBEE SHELLHARBOUR

GOULBURNMULWAREE

JUNEE COOTAMUNDRAGUNDAGAI

EDWARD RIVER

LAKE MACQUARIE

CENTRAL COAST

OBERON

WEDDIN

TEMORA

NEWCASTLE

HAWKESBURY

LEETON MURRUMBIDGEE

PORT STEPHENS MAITLAND

CESSNOCK CABONNE

HAY

DUNGOG

PARKES

LACHLAN

GRIFFITH

R LLB WE

MID COAST

K OO

ACT

QUEANBEYANPALERANG

GREATER HUME EUROBODALLA

ALBURY SNOWY MONARO

BEGA VALLEY

UNINCORPORATED NSW

Regional NSW BROKEN HILL

CENTRAL DARLING

WENTWORTH BALRANALD

Greater Sydney Metropolitan

Australian Capital Territory

Inner Western Sydney

Northern NSW

Northern Sydney

Southern NSW

South Eastern Sydney

South Western NSW

South Western Sydney

Western NSW

Western Sydney

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Sydney Inset

THE HILLS

HORNSBY NORTHERN BEACHES

BLACKTOWN

KU-RING-GAI

PENRITH PARRAMATTA

RYDE

WARRINGAH

WILLOUGHBY

CUMBERLAND FAIRFIELD

See Sydney Detail Inset

CANTERBURYBANKSTOWN

LIVERPOOL

CAMDEN

CAMPBELLTOWN

SUTHERLAND

Sydney Detail Inset LANE COVE HUNTERS HILL

MOSMAN NORTH SYDNEY

CANADA BAY

Sydney

STRATHFIELD BURWOOD

INNER WEST

SYDNEY

WAVERLEY RANDWICK

BAYSIDE GEORGES RIVER

WOOLLAHRA

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ACAT Regions

Aged Care Assessment Team (ACAT) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.

METROPOLITAN AREAS

REGIONAL AREAS

Blue Mountains/Nepean ACAT

Blue Mountains, Hawkesbury, Lithgow, Penrith

Far West ACAT

Balranald, Broken Hill, Central Darling, Wentworth

Armidale, Glen Innes Severn, Gunnedah, Gwydir, Inverell, Liverpool Plains, Moree Plains, Narrabri, Tamworth, Tenterfield, Uralla, Walcha

Central Coast ACAT

Hunter ACAT

Northern NSW ACAT

New England ACAT

Cessnock, Dungog, Lake Macquarie, Maitland, Muswellbrook, Newcastle, Port Stephens, Singleton, Upper Hunter

Ballina, Byron, Clarence Valley, Kyogle, Lismore, Richmond Valley, Tweed

Illawarra/Shoalhaven ACAT

Bega Valley, Eurobodalla, GoulburnMulwaree, Queanbeyan-Palerang, Snowy‑Monaro, Upper Lachlan, Yass Valley

Bayside, Georges River, Randwick, Sutherland, Sydney (part), Waverley, Woollahra

Lower Mid North Coast ACAT

Western NSW ACAT

South Western Sydney LHD ACAT

Bellingen, Coffs Harbour, Kempsey, Nambucca, Port Macquarie-Hastings

Central Coast

Northern Sydney LHD ACAT

Hornsby, Hunters Hill, Ku-ring-gai, Lane Cove, Mosman, North Sydney, Northern Beaches, Ryde, Willoughby

Kiama, Shellharbour, Shoalhaven, Wollongong

South Eastern Sydney LHD ACAT

Mid Coast

Camden, Campbelltown, Canterbury‑Bankstown, Fairfield, Liverpool, Wingecarribee, Woollondilly

Sydney Inner West ACAT

Burwood, Canada Bay, Canterbury-Bankstown, Inner West, Strathfield, Sydney (part)

Western Sydney LHD ACAT

Mid North Coast ACAT Murrumbidgee ACAT

Albury, Berrigan, Bland, Carrathool, Coolamon, Cootamundra-Gundagai, Edward River, Federation, Greater Hume, Griffith, Hay, Hilltops, Junee, Leeton, Lockhart, Murray River, Murrumbidgee, Narrandera, Snowy Valleys, Temora, Wagga Wagga

Blacktown, Cumberland, Parramatta, The Hills

Abbreviations (HC)......................................................................... High Care (LC)........................................................................... Low Care AC........................................................................... Aged Care ACAT..................................Aged Care Assessment Team ACF.......................................................... Aged Care Facility Aged Care Service........................ Aged Care Service(s) Apts................................................................... Apartments Assoc.................................................................. Association ATSI............................ Aboriginal, Torres Strait Islander Aust................................................................... Australia(n) CALD................... Culturally and Linguistically Diverse CBC......................................................... Centre Based Care CC............................Community Care/Care Community CDC............................................. Consumer Directed Care CHSP..... Commonwealth Home Support Programme Cncl..............................................................................Council Cnr................................................................................. Corner Com’ty................................................................Community Coop................................................................... Cooperative Corp....................................................................Corporation CS.................................................... Community Service(s) Ct..................................................................................... Court Ctr.................................................................................. Centre D....................................................................................Divider DAP............................. Daily Accommodation Payment

DBMAS.................Dementia Behaviour Management Advisory Service Dem....................................................................... Dementia Dis........................................................................... Disability Dist...............................................................................District DRC.......................................................Day Respite Centre DTC.......................................................Day Therapy Centre DVA..............................Department of Veterans’ Affairs Estn............................................................................. Eastern Fac................................................................................ Facility Fmr...............................................................................Former Gdns..........................................................................Gardens HC or H/Care..................................................... Home Care HS or H/Serv......................................... Health Service(s) HCP................................................Home Care Package(s) HCP 1...................................Home Care Package Level 1 HCP 2...................................Home Care Package Level 2 HCP 3...................................Home Care Package Level 3 HCP 4...................................Home Care Package Level 4 HCS...................................................Home Care Service(s) HCSS.........................Home & Carer Support Service(s) HL.................................................................. Healthy Living Hlth...............................................................................Health Hosp..........................................................................Hospital HSP/S................... Home Support Program/Service(s) HSS......................................... Home Support Services(s)

Southern NSW ACAT

Bathurst, Blayney, Bogan, Bourke, Brewarrina, Cabonne, Cobar, Coonamble, Cowra, Dubbo, Forbes, Gilgandra, Lachlan, Mid Western, Narromine, Oberon, Orange, Parkes, Walgett, Warren, Warrumbungle, Weddin

ACT

Australian Capital Territory ACAT Australian Capital Territory

Contact phone number for all offices: 1800 200 422

IBC........................................................... Inside Back Cover IFC.......................................................... Inside Front Cover IHC................................................................... In Home Care IL.......................................................... Independent Living ILU........................................ Independent Living Unit(s) Indep............................................................... Independent IT................................................. Information Technology LGA......................................... Local Government Area(s) LGBTIQ................... Lesbian Gay Bisexual Transgender Intersex Questioning LHD.................................................... Local Health District Lwr................................................................................. Lower Maint............................................................... Maintenance Mem.......................................................................Memorial Metro..............................................................Metropolitan MPHS............................... Multi Purpose Health Service MPS.................................................Multi Purpose Service Mt..................................................................................Mount NH or N/Home.......................................... Nursing Home N/hood..................................................... Neighbourhood NESB......................Non English Speaking Background NRAS............... National Rental Affordability Scheme Nth(n)................................................................. North(ern) NW.......................................................................North West OBC...................................................... Outside Back Cover PAG..........................................Planned Activity Group(s) Pk....................................................................................... Park Prog.....................................................................Program(s)

Pt........................................................................................Port Pnt....................................................................................Point RAC..................................................Residential Aged Care RAD...................Refundable Accommodation Deposit RAS................................... Regional Assessment Service RC............................................................... Residential Care Reg........................................................................... Regional Res........................................................................Residential RLU.......................................... Retirement Living Unit(s) RV.......................................................... Retirement Village SBRT......................Severe Behaviour Response Teams SE................................................................. South East(ern) Serv........................................................................ Service(s) SL..............................................................Supported Living Soc.................................................................................. Social SRS................................. Supported Residential Service SSG..............................................Social Support Group(s) Sth.................................................................................. South Sthn.........................................................................Southern STRC.................................... Short Term Restorative Care Supp...................................................Support/Supported SW............................................................. South West(ern) Tce................................................................................ Terrace TCP........................................ Transition Care Program(s) VHC.................................................. Veterans’ Home Care Vlg................................................................................ Village W/Centre................................................. Wellness Centre Wstn......................................................................... Western

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Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District ACT Albury Armidale Ballina Balranald Bathurst Bayside Bega Valley Bellingen Berrigan Blacktown Bland Blayney Blue Mountains Bogan Bourke Brewarrina Broken Hill Burwood Byron Cabonne Camden Campbelltown Canada Bay Canterbury-Bankstown Carrathool Central Coast Central Darling Cessnock Clarence Valley Cobar Coffs Harbour Coolamon Coonamble Cootamundra-Gundagai Cowra Cumberland Dubbo Dungog Edward River Eurobodalla Fairfield Federation Forbes

Page Reference Residential Home Care

201-202 180 180 180 180 181 156 181 181 181 157 181 182 157-158 182 182 182 182 158 182 182 158 158 158-159 159-160 183 160-162

220-229 220-229 220-229 220-229 220-229 220-229 214-219 220-229 220-229 220-229 214-219 220-229 220-229 214-219 220-229 220-229 220-229 220-229 214-219 220-229 220-229 214-219 214-219 214-219 214-219 220-229 214-219 220-229 183 220-229 183 220-229 183 220-229 183-184 220-229 184 220-229 184 220-229 184 220-229 184 220-229 162 214-219 184 220-229 185 220-229 185 220-229 185 220-229 162-163 214-219 185 220-229 185 220-229

Council District

Page Reference Residential Home Care

Georges River Gilgandra Glen Innes Severn Goulburn-Mulwaree Greater Hume Griffith Gunnedah Gwydir Hawkesbury Hay Hilltops Hornsby Hunters Hill Inner West Inverell Junee Kempsey Kiama Ku-ring-gai Kyogle Lachlan Lake Macquarie Lane Cove Leeton Lismore Lithgow Liverpool Liverpool Plains Lockhart Maitland Mid Coast Mid Western Moree Plains Mosman Murray River Murrumbidgee Muswellbrook Nambucca Narrabri Narrandera Narromine Newcastle North Sydney Northern Beaches

163-164 185 185-186 186 186 186 186 186 164 186 187 164-166 166 166, 168 187 187 187 187 168-169 187 188 188-189 169 189 189 169 170 189 190 190 190-191 191 191 170 191 191 191 191-192 192 192 192 192-193 170 171-172

214-219 220-229 220-229 220-229 220-229 220-229 220-229 220-229 214-219 220-229 220-229 214-219 214-219 220-229 220-229 220-229 220-229 214-219 220-229 220-229 220-229 214-219 220-229 220-229 214-219 214-219 220-229 220-229 220-229 220-229 220-229 220-229 214-219 220-229 220-229 220-229 220-229 220-229 220-229 220-229 220-229 214-219 214-219

Council District Oberon Orange Parkes Parramatta Penrith Port Macquarie-Hastings Port Stephens Queanbeyan-Palerang Randwick Richmond Valley Ryde Shellharbour Shoalhaven Singleton Snowy Monaro Snowy Valleys Strathfield Sutherland Sydney Tamworth Temora Tenterfield The Hills Tumbarumba Tweed Upper Hunter Upper Lachlan Uralla Wagga Wagga Walcha Walgett Warren Warrumbungle Waverley Weddin Wentworth Willoughby Wingecarribee Wollondilly Wollongong Woollahra Yass Valley

Page Reference Residential Home Care

193 194 194 172-173 173-174 194 195 195 174 195 174-175 195 196 196 196-197 197 175 175-176 176-177 197 197 197 177

220-229 220-229 220-229 214-219 214-219 220-229 220-229 220-229 214-219 220-229 214-219 220-229 220-229 220-229 220-229 220-229 214-219 214-219 214-219 220-229 220-229 220-229 214-219 220-229 198 220-229 198 220-229 198 220-229 198 220-229 199 220-229 199 220-229 199 220-229 199 220-229 199 220-229 178 214-219 199 220-229 199 220-229 178 214-219 179 214-219 179 214-219 199-200 220-229 179 214-219 200 220-229

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NSW & ACT 2022

Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.

Suburb / Town

Abbotsford

Page 158

Suburb / Town

Belmore

Page 159

Suburb / Town

Cabramatta

Page 163

Coraki

Page 195

Ainslie Albion Park

201

Belrose

195

Berkeley

171

Calwell

201

Corlette

195

199

Camden

158

Corowa

185

Albion Park Rail

195

Berkeley Vale

160

Cameron Park

188

Corrimal

200

Albury

180

Berridale

196

Campbell

201

Cowra

184

Allambie Heights

171

Berrigan

181

Campbelltown

158

Cronulla

175

Alstonville

180

Berry

196

Campsie

159

Crookwell

198

Annandale

166

Beverley Park

163

Canley Vale

163

Croydon

158, 166

Armidale

180

Bexley

156

Canowindra

182

Culburra Beach

196

Arncliffe

156

Bingara

186

Carcoar

182

Culcairn

186

Ashfield

166

Blacktown

157

Cardiff

188

Cundletown

190

Ashford

187

Blakehurst

163

Cardiff Heights

188

Curtin

201

Auburn

162

Blayney

182

Carlingford

172

Daceyville

156

Austral

170

Boggabri

192

Carramar

163

Dalmeny

185

Avalon Beach

171

Bolton Point

188

Casino

195

Dapto

200

Ballina

180

Bomaderry

196

Castle Hill

Darlinghurst

176

Balmain

166

Bombala

196

Casula

170

Dean Park

157

Balranald

180

Bonalbo

187

Catalina

185

Delegate

197

Bangalow

182

Bondi Beach

178

Caves Beach

188

Denhams Beach

185

Bangor

175

Bonnells Bay

188

Cessnock

183

Deniliquin

185

Banksia

156

Bonnyrigg

162

Charlestown

188

Denman

191

Bankstown

159

Booragul

188

Charmhaven

160

Doonside

157

Banora Point

198

Boorowa

187

Chatswood

178

Dorrigo

181

Baradine

199

Bossley Park

162

Cherrybrook

165

Drummoyne

159

Barden Ridge

175

Botany

156

Chester Hill

159, 162

Dubbo

184

Barham

191

Bourke

182

Chipping Norton

170

Dulwich Hill

168

Barraba

197

Bowenfels

169

Chiswick

159

Dundas

172

Basin View

196

Bowral

179

Clemton Park

159

Dunedoo

199

Bass Hill

159

Braidwood

195

Cobar

183

Dungog

185

Bateau Bay

160

Brewarrina

182

Coffs Harbour

183

Dural

Batehaven

185

Brighton-Le-Sands

156

Coleambally

191

Earlwood

159

Batemans Bay

185

Broken Hill

182

Collarenebri

199

East Gosford

160

Bathurst

181

Bronte

178

Collaroy

171

East Maitland

190

197

Brookvale

171

Concord

159

Eastwood

Broulee

185

Condobolin

188

Eden

181

Batlow Baulkham Hills

172, 177

165, 177

172, 174

Bayview

171

Bruce

201

Coniston

200

Edensor Park

163

Beecroft

164

Bulahdelah

190

Coolah

199

Edgecliff

179

Bega

181

Bundanoon

179

Coolamon

184

Edgeworth

188

Belconnen

201

Bundarra

198

Cooma

197

Eleebana

188

Bellevue Hill

179

Burradoo

179

Coonabarabran

199

Elermore Vale

192

Bellingen

181

Burwood

158

Coonamble

184

Elizabeth Bay

176

Belmont

188

Burwood Heights

158

Cooranbong

188

Emmaville

185

Belmont North

188

Byron Bay

182

Cootamundra

184

Emu Plains

173

AgedCareGuide.com.au

NSW & ACT 2022

Suburb / Town

153

Page 175

Suburb / Town

Lake Haven

Page 161

Suburb / Town

Haberfield

Page 168

Suburb / Town

Engadine

Moama

Page 191

Epping

172

Hamilton

192

Lakemba

160

Mollymook

196

Erina

160

Hamlyn Terrace

189

Lane Cove

169

Molong

182

Ermington

172

Hammondville

170

Lane Cove North

Mona Vale

171

Eugowra

182

Harden

187

Largs

190

Monash

201

Fairfield

163

Harris Park

172

Laurieton

194

Moonbi

197

Fairfield East

163

Hawks Nest

190

Lavington

180

Moree

191

Farrer

201

Hay

186

Leeton

189

Mortdale

164

Figtree

200

Heathcote

175

Leichhardt

168

Moruya

185

Fingal Bay

195

Henty

186

Leura

158

Mosman

170

Finley

181

Hillston

183

Lewisham

168

Moss Vale

179

Five Dock

159

Holbrook

186

Lidcombe

162, 172

Moulamein

191

Forbes

185

Holt

201

Lightning Ridge

199

Mount Hutton

189

Forestville

171

Hornsby

165

Lilyfield

168

Mount Warrigal

195

Forster

190

Horsley

200

Lindfield

168

Mudgee

191

Frederickton

187

Howlong

185

Lisarow

161

Mullumbimby

182

Galston

165

Hughes

201

Lismore

189

Murrurundi

198

Garden Suburb

188

Hunters Hill

166

Lithgow

169

Murwillumbah

198

Garran

201

Hurstville

163

Little Bay

174

Muswellbrook

191

Georges Hall

159

Illawong

175

Liverpool

170

Nambucca Heads

192

Gerringong

187

Inverell

187

Lockhart

190

Narrabeen

171

Gilead

158

Jannali

175

Lyneham

201

Narrabri

192

Gilgandra

185

Jerilderie

191

Macksville

191

Narrabundah

201

Gladesville

166, 174

Jesmond

192

Maclean

183

Narrandera

192

Glen Innes

186

Jindera

186

Macquarie Hills

189

Narraweena

171

Glenfield

158

Junee

187

Macquarie Park

174

Narromine

192

Glenhaven

177

Kaleen

201

Maitland

190

Neutral Bay

170

Glenroy

180

Kanahooka

200

Malabar

174

New Lambton

192

Gloucester

190

Kandos

191

Manilla

197

Newcastle West

193

Goonellabah

189

Kanwal

161

Manly

171

Nimbin

189

Katoomba

157

Manly Vale

171

Norah Head

161

177

Marayong

157

Noraville

161

181

Maroubra

174

Normanhurst

165

Marrickville

168

North Boambee Valley

183

Gordon

168, 201

Goulburn

186

Kellyville

Grafton

183

Kelso

Grasmere

158

Kemps Creek

Greenacre

160, 175

170, 173

169, 178

Kensington

174

Marsfield

174

North Kellyville

177

Greenhill via Kempsey

187

Kiama

187

Matraville

174

North Manly

172

Greenway

201

Killara

168

Mayfield

192

North Nowra

196

Greenwich

169

Killarney Vale

161

Mayfield East

192

North Parramatta

173

Grenfell

199

Kincumber

161

Mayfield West

192

North Richmond

164

Greystanes

162

Kings Langley

157

Menangle

179

North Rocks

177

Kingscliff

198

Merewether

192

North Ryde

174

Guildford

162

Kingswood

173

Merimbula

181

North St Marys

173

Gulargambone

184

Kirrawee

176

Merriwa

198

North Sydney

170

Gulgong

191

Kogarah

156, 163

Merrylands West

162

North Tamworth

197

Gundagai

184

Kurrajong

164

Milton

196

North Turramurra

169

Gunnedah

186

Kurri Kurri

183

Minto

158

Northbridge

178

Guyra

180

Kyogle

187

Miranda

176

Northmead

173

Gymea Bay

175

Lake Cargelligo

188

Mittagong

179

Norwest

177

Griffith

186, 201

Aged Care Guide

154

Suburb / Town

Nowra

Page 196

Nyngan

NSW & ACT 2022

Suburb / Town

Rose Bay

Page 178

Suburb / Town

Tanilba Bay

Page 195

Warabrook

Page 193

182

Rosehill

173

Taralga

198

Waratah

193

Oatlands

173

Oatley

164

Roselands

160

Taree

190

Warialda

186

Roseville

169, 178

Taren Point

176

Warilla

195

Oberon

193

Rushcutters Bay

177

Tarrawanna

200

Warrawee

169

Old Bar

190

Russell Lea

159

Tea Gardens

190

Warrawong

200

Oran Park

158

Rutherford

190

Temora

197

Warren

199

Orange

194

Ryde

175

Tenterfield

197

Warriewood

172

Rylstone

191

Teralba

189

Waterfall

176

Paddington

176, 179

Padstow

160

Salamander Bay

195

Terrey Hills

172

Waterloo

177

Padstow Heights

160

Sandgate

193

The Ponds

157

Wauchope

194

Page

202

Sans Souci

156, 164

The Rock

190

Waverley

178

Pambula

181

Scone

198

Thirlmere

179

Wee Waa

192

Parkes

194

Seaforth

172

Thirroul

200

Wellington

184

Parramatta

173

Seven Hills

157

Thornleigh

165

Wentworth

199

Peak Hill

194

Shell Cove

195

Thurgoona

180

Wentworth Falls

158

Peakhurst

164

Shellharbour

195

Tingha

180

West Albury

180

Pemulwuy

162

Shoal Bay

195

Tocumwal

181

West Gosford

161

Pendle Hill

162, 173

Singleton

196

Toormina

184

West Kempsey

187

Pennant Hills

165

Singleton Heights

196

Toronto

189

West Pennant Hills

166, 177

Penrith

173

Smithfield

163

Tottenham

188

West Ryde

175

Penshurst

164

South Coogee

174

Toukley

161

West Wyalong

181

Petersham

168

South Grafton

183

Trangie

192

Westmead

Picton

179

South Hurstville

164

Trundle

194

Weston

202

Plumpton

157

South Nowra

196

Tullamore

194

Willoughby

178

Point Clare

161

South West Rocks

187

Tumbarumba

197

Windsor

164

Port Kembla

200

Spring Creek

194

Tumbi Umbi

161

Wingham

191

Port Macquarie

194

Springwood

158

Tumut

197

Winston Hills

173

Portland

169

St Georges Basin

196

Tuncurry

191

Wollongong

200

Pottsville

198

St Ives

169

Tura Beach

181

Woolgoolga

184

Prestons

170

St Johns Park

163

Turramurra

169

Woollahra

179

Punchbowl

160

St Marys

174

Tweed Heads

198

Woolwich

166

Quakers Hill

157

Stanmore

168

Tweed Heads South

198

Woongarrah

161

Queanbeyan

195

Stanwell Park

200

Tweed Heads West

198

Woonona

200

Quirindi

189

Stirling

202

Ulmarra

183

Worrowing Heights

196

Raleigh

181

Stockton

193

Umina Beach

161

Woy Woy

161

Randwick

174

Strathfield

175

Unanderra

200

Wyee

189

Raymond Terrace

195

Stroud

190

Uralla

198

Wyoming

162

Red Hill

202

Suffolk Park

182

Urana

185

Yagoona

160

Redfern

176

Summer Hill

168

Urbenville

197

Yamba

183

Redhead

189

Surry Hills

177

Vaucluse

178

Yass

200

Revesby

160

Sussex Inlet

196

Wagga Wagga

199

Yennora

163

Rhodes

159

Sutherland

176

Wahroonga

166, 169

Yeoval

182

Richmond

164

Swansea

189

Walcha

199

Yoogali

186

Rockdale

156

Sylvania

176

Walgett

199

Young

187

Rooty Hill

157

Tamworth

197

Wallsend

193

162, 173

AgedCareGuide.com.au

NSW & ACT 2022

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

155

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (02)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care New South Wales & ACT

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BAYSIDE

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

156

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

BAYSIDE Council Arncliffe 2205 171 Wollongong Rd

9556 6900

130 92

20-22 Woodford Rd

9567 5333

Bexley Aged Care Centre

82-84 Connemarra St

9587 7610

Bupa Bexley

741-743 Forrest Rd

Estia Health Bexley

3 Eddystone Rd

8318 1100

Fairmont Aged Care

20 Dunmore St

9567 2279

Homewood Care

60 Regent St

9503 1800

Macquarie Lodge Aged Care Centre

C D TF

Banksia 2216 Carino Care at Rockdale

Scalabrini Bexley

28-34 Harrow Rd

St George Aged Care Centre

3-5 Verdun St

8566 1400

60 69 145 38 120 171 177 111

31 Edgehill Ave

9316 9544

106

2 Reading Rd

8922 6000

1-3 Gwea Ave

1800 870 427

58 58

Catholic Healthcare Bethlehem House

30 Montgomery St

1800 225 474

Estia Health Kogarah

74-76 Rocky Point Rd

9053 1800

St Patrick's Green

40 Chapel St

9097 9175

The Laurels Hostel

45 English St

9588 4312

29 72 97 27

Huntingdon Gardens Aged Care Facility 1-11 Connemarra St

1800 718 348

8080 3850 1800 722 522

Botany 2019 Heritage Botany

Brighton-Le-Sands 2216 Calvary Brighton-Le-Sands

Daceyville 2032 Southern Cross Care Daceyville Res AC

Uniting Bruce Sharpe Rockdale

Chinese, Filipino, Russian 156 14288 14310 Asian, Italian

33D-33 14265 13558

Asian, Greek, Macedonian

13747

Note 2

13207

Greek

12939

26, 69 13629

TF T

110 Frederick St

1800 864 846

188 Chuter Ave

9545 4799

38 38

96D 13181

F s D TF WC D F C TF

48 52 52

Note: 1. CALD, Macedonian - Non secure dementia care offered

Greek, Italian

29 66 92 27

Sans Souci 2219 IRT Thomas Holt Sans Souci Gardens

97D 14231

99 13473

Rockdale 2216 9567 3641

Greek

D TF

Kogarah 2217

Hall & Prior Menaville Aged Care Home 121 Frederick St

22, 74 13703

D TF C D TF g 79 D TF g 8 s D TF b g 37 TF 113 s W D TF g 93 TF 15 C D TF g s s

13565

Note 1

TF b g

Bexley 2207

62 13803

2. Croatian, European, Greek

Greek

96D 13188 93 20740 13514 22, 74 13791

3 13787 114 13701

Home preparation & relocation specialists

We pride ourselves in offering you a beginning to end, reliable and compassionate range of services that make the process of preparing and moving stress free.

1300 HELP ME

info@movingon.com.au

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Moving On-strip.indd 1 16/12/21 1:05 pm SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

BLACKTOWN to BLUE MOUNTAINS

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

157

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

BLACKTOWN Council Blacktown 2148 Blacktown Aged Care

190 Stephen St

9622 1966

Blacktown Terrace Care Community

37 Kildare Rd

0429 956 768

Catholic Healthcare St Hedwig Village

140 Reservoir Rd

1800 225 474

St Dominic's Home for the Elderly

171 Walters Rd

9831 2054

Uniting Mullauna Blacktown

61 Bungarribee Rd

1800 864 846

134 149 126 50 65

28 108 63 50 s 65

TF b D T F g CALD T F g H European, German g Maltese T g H CALD

Dean Park 2761 St Elizabeth Home

1 Symonds Rd

8818 8500

114 82

D TF

84 Earle St

9622 3606

55 22

56 Elsom St

8834 6100

78 42

116-132 Quakers Rd

9678 8200

146 90

Doonside 2767 Calvary Henley Manor

Kings Langley 2147 Adventist Aged Care Kings Langley

Plumpton 2761 Southern Cross Care St Francis’ Res AC

122 Hyatts Rd

1800 870 427

St Simeon Village

261 Hyatts Rd

9675 3285

50 50 51 51

35 Hambledon Rd

0428 419 574

127 79

Anglicare Melva McDonald Lodge

11 Mavis St

1300 111 278

Minchinbury Manor

Cnr John St & Rupertswood Rd 9832 5800

Quakers Hill 2763 Quakers Hillside Care Community

Our Lady of Consolation Aged Care Serv 32 Evans Rd

9832 5400

Residential Gdns for Spanish Speaking Frail Aged 420 Woodstock Ave

8887 5555

90 145 303 106

1 Crews Rd

9624 1088

104 14

4 View St

1300 111 278

104 104

Seven Hills 2147 Seven Hills Aged Care Anglicare Dudley Foord House

13223 3 13222 13352 14203

D TF

g H Polish

14311

TF TF

g H CALD g Note 1

99 13258 144 12918

CALD

IBC, OBC 13567

D TF

90 D TF 100 WC D TF 293 s D TF 72 s F

The Ponds 2769

26, 69 13221

13920

Rooty Hill 2766

IBC, OBC 21093

Marayong 2148 Holy Family Services

Hungarian

73 13259

IFC-1, 5, 29, 61 21085 157 14208 13137

Latin American, Spanish 103 12914 73 13757

TF b H Note 2

Personalised aged care from a multi-award winning provider

IFC-1, 5, 29, 61 21593

Call today to book a tour 02 9832 5800 minchinburymanor.com.au Rooty Hill NSW 2766

Fully refurbished with a new addition Trusted family facility Dedicated long serving staff

BLUE MOUNTAINS Council Katoomba 2780 Katoomba Views Care Community

2 Penault Ave

0428 419 574

Note: 1. CALD, Croatian, Former Yugoslavian, Macedonian, NESB, Russian, Serbian, Slavic, Ukrainian

D TF

2. Dementia care available

CALD

IBC, OBC 13278

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

NSW & ACT 2022

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BLUE MOUNTAINS continued to CANADA BAY

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

158

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

BLUE MOUNTAINS Council continued Leura 2780 BaptistCare Morven Gardens

5-19 Morven Rd

1300 275 227

Martyn Claver Aged Care

200 Megalong St

4784 1281

71 46 3

Springwood 2777 Buckland Aged Care Services

39 Hawkesbury Rd

Springwood Greens Care Community

79 Hawkesbury Rd

Springwood Greens Assisted Living

79 Hawkesbury Rd

Uniting Springwood

2 Lewin St

144 144 0428 419 574 64 0428 419 574 P 62 1800 864 846 136 98

6 Bodington Dr

1800 225 474

4752 2500

TF TF

13797

13166 CALD

IBC, OBC 13190

IBC, OBC 21242 3 13752

Wentworth Falls 2782 Catholic Healthcare Bodington Res AC

110 13350

C D TF C TF

s s

120 112

BURWOOD Council

26, 69 13507

Burwood 2134 Ainsley Nursing Home

23A-25 Grantham St

9124 9201

Bernard Chan Nursing Home

58-60 Weldon St

8741 0288

60 45

14 Claremont Rd

9747 1911

64 4

D TF C TF

TF F

Burwood Heights 2136 Hall & Prior Clover Lea Nursing Home

Croydon 2132 77-79 Cheltenham Rd

9747 4277

127 127 58 15 s

78-82 Old Hume Hwy

4655 2531

176 72

Catholic Healthcare Holy Spirit AC Croydon 6 Brighton St St Ezekiel Moreno Nursing Home

1800 225 474

CAMDEN Council

g g

Note 1

13233

Chinese

13266 22, 74 13192

TF g

26, 69 13915 Note 2

13872

Camden 2570 Estia Health Camden

Grasmere 2570 90 Werombi Rd

1300 590 590

387

20 Grice St

1300 111 278

80 80

1 Hyde Pde

13 44 78

60 60

70 Glendower St

4633 1100

164 32

81 Belmont Rd

1300 738 388

555 395

Anglicare Porter Lodge

2 Sark Gr

1300 111 278

Pembroke Lodge

57-61 Pembroke Rd

9603 7911

100 100 s 108 74 s

D TF b D TF b

65 St Albans St

9712 0100

85 85

D TF

Carrington Residential Aged Care

Oran Park 2570 Anglicare Barry Marsh House

96D 13026

TF C D TF

IFC-1, 5, 29, 61 21544

CAMPBELLTOWN Council

22299

Campbelltown 2560 IRT Macarthur

Gilead 2560 Estia Health Kilbride

Glenfield 2167 Whiddon Easton Park

Minto 2566

CANADA BAY Council

114 13072

96D 14001

WC D TF

14205 IFC-1, 5, 29, 61 21991 83 13774

Abbotsford 2046 Bayswater Gardens

Note: 1. Chinese, European, Greek, Indian, Italian, Polish, Sri Lankan

2. Croatian, Filipino, Greek, Italian

90 21234

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

CANADA BAY cont'd to CANTERBURY-BANKSTOWN PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

159

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

CANADA BAY Council continued Chiswick 2046 Chiswick Manor Care Community

2 Windward Pde

0409 573 394

114 107

D TF

116 99 85

D TF D TF

Concord 2137 Redleaf Manor Aged Care

16 Flavelle St

8762 6000

St Mary's Villa Concord

56 Burton St

8741 1400

Drummoyne 2047 PAC Drummoyne

12-14 Clements St

1800 722 679

The Village by Scalabrini

5 Mary St

1800 722 522

29 Park Rd

9713 6815

65 65 s 126 126

Parkview Nursing Home

RFBI Concord Community Village

4A Cavell Ave

1800 181 959

62 62

Russell Lea 2046 Carino Care at Russell Lea

72-74 Russell St

9713 9481

Italian

g g

22161 14004 13674

b F

CANTERBURY-BANKSTOWN Council

19256 18936

Rhodes 2138

IBC, OBC 19827 16-17 18292

DT D TF

Five Dock 2046

CALD

Italian

13561

Bankstown 2200 Bankstown Terrace Care Community

14-20 Eldridge Rd

Hixson Garden Aged Care

1A Hixson St

Uniting Bankstown

41 Meredith St

0409 573 394 9791 9609 1800 864 846

155 155 100 40 50 50

D T F g CALD C T F b g Arabic, CALD C T b H

Bass Hill 2197 Bass Hill Aged Care

119 Robertson Rd

9644 6122

Weeroona Aged Care Centre

14 Trebartha St

9645 3220

Regis Belmore

27 Redman Pde

1300 998 100

Rosemore Aged Care

18 Kingsgrove Rd

9718 6156

CASS Residential Aged Care Facility

67-75 Fifth Ave

9789 4587

Canterbury Place Care Community

20 Albert St

70 104 104 66 78

222 Waldron Rd

9645 3388

Bankstown City AC Chester Hill Village

83 Jocelyn St

9645 9500

Note 1

58-59 13878

Note 2

16-17 13706

63 63 85

TF TF

g g

Note 3

21065

Note 4

IBC, OBC 14266

68 58 50 48

CALD

13214

C D TF C

1 Tedbury St

1800 718 348

144 144 s

D TF

46 48 48

F g D TF b g

Clemton Park 2206 Bupa Clemton Park

Earlwood 2206 Chow Cho-Poon Nursing Home

113-115 Homer St

9559 4088

Greek Orthodox Com'ty Home for the Aged 2 Woolcott St

9718 7195

Georges Hall 2198 Advantaged Care Georges Manor

111 Bellevue Ave

8713 0800

Bankstown City AC Gillawarna Village

145 Rex Rd

8717 0000

Note: 1. Greek; Dementia care available 2. Chinese, Fijian, Greek, Italian, Samoan, Tongan, Vietnamese; Dementia support available

62 12978

g g

Chester Hill 2162 Abel Tasman Village

3 13849

TF TF

Campsie 2194 0409 573 394

20108

16-17 13863

D TF TF

Belmore 2192

IBC, OBC 22164

143 143 s W D TF 150 150 CD F

14221 97D 20774 Chinese

14224

Greek

13334 18495 13865

3. Asian, Chinese, Indonesian, Vietnamese 4. Arabic, Chinese, Greek, Korean

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CANTERBURY-BANKSTOWN continued to CENTRAL COAST PHONE (02)

NSW & ACT 2022

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

160

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

CANTERBURY-BANKSTOWN Council continued Greenacre 2190 140 150 76

Bupa Greenacre

171 Boronia Rd

1800 718 348

Estia Health Bankstown

74 Chiswick Rd

8709 9200

Belmore Place Care Community

35 Yerrick Rd

0409 573 394

RFBI Lakemba Masonic Village

72 Sproule St

1800 181 959

52 50 50

28 Alma Rd

1800 246 637

100

11 Queensbury Rd

1800 246 637

140 56

Lakemba 2195

Padstow 2211 Casa Mia Aged Care

Punchbowl 2196

8766 2000

Bankstown City AC Yallambee Village

34 Hydrae St

9773 7466

Beechwood Aged Care

3-17 Albert St

8774 5400

143 143 s 112 56 46 46

Catholic Healthcare Holy Spirit AC Revesby 13 Neptune St

1800 225 474

Roselands 2196 Leigh Place Aged Care

12-18 Leigh Ave

8522 5800

96D 13008 Note 1

IBC, OBC 14320 13609 82 18961

D TF

82 13753

20742

C D TF D F D TF

13099

Revesby 2212

97D 14306

D TF s

2 Waterloo Rd

St Charbel's Care Centre

Arabic, Vietnamese

TF g T b

Padstow Heights 2211 Southhaven Aged Care

TF D TF

68 53

Yagoona 2199

16-17 13273 26, 69 18568

D TF

12980

82 Allum St

1800 718 348

146 138 s

C D TF

97D 20372

17 Bias Ave

1800 718 348

51 80 81 32

C D TF D TF CDT CDT

97D 13004

1800 864 846

101 80 99 32

8 Lorraine Ave

0408 265 643

159 88

C D TF

5 Stratford Ave

1300 202 290

40 40

19 Victoria St

1800 722 679

39 39

Aurrum Aged Care Erina

351 Terrigal Dr

0417 335 622

Aurrum Aged Care Terrigal Drive

351 Terrigal Dr

0417 335 622

HammondCare Erina

341 Terrigal Dr

1800 776 112

Tarragal House

107 Karalta Rd

4365 5066

Woodport Aged Care Centre

120-140 The Entrance Rd

4365 2660

182 71 74 102 140

Bupa Bankstown

CENTRAL COAST Council Bateau Bay 2261 Bupa Bateau Bay

Southern Cross Care Reynolds Court RAC 7 Bias Ave

1800 870 427

Uniting Nareen Gardens Bateau Bay

1800 864 846

5 Yakalla St

Uniting Nareen Gardens Ldg Bateau Bay 10 Yakalla St

Berkeley Vale 2261 Berkeley Vale Care Community

Charmhaven 2263 Lake Haven Court Aged Care Facility

East Gosford 2250 PAC Gosford

Erina 2250

Note: 1. Arabic, CALD, Chinese, Filipino, Korean; Residents with challenging behaviours welcome

150 s 71 s 42 4 W 134

99 13637

3 12998 3 18261 CALD

18247

13397

H D TF TF DT TF TF

IBC, OBC 13267

g g

CALD

13823

CALD

21217 13027 13590

62 13107

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

CENTRAL COAST continued

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

161

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

CENTRAL COAST Council continued Kanwal 2259 Arcare Kanwal

2 Pearce Rd

1300 272 273

Kanwal Gardens Care Community

100 Wahroonga Rd

0408 265 643

William Cape Gardens

40 Pearce Rd

4392 4111

Killarney Vale 2261

140 140 121 52 121 103 s

0408 265 643

1A Scaysbrook Dr

0417 335 622

92 30

12-16 Christopher Cr

1800 181 959

65 65

4328 8300

120 120

0417 335 622

53 51

4397 1344

76 76

TF b

128 23 12

C D TF TF

76 6 123

C D TF TF

Killarney Vale Care Community

1 Daniel Cl

Kincumber 2251 Lake Haven 2263 RFBI Lake Haven Masonic Village

15 The Ridgeway

Aurrum Aged Care Norah Head

60 Soldiers Point Dr

Noraville 2263 Vietnam Veterans Keith Payne VC Hostel 1 Evans Rd

Point Clare 2250 BaptistCare Orana Centre

193-201 Brisbane Water Dr 1300 275 227

Hall & Prior Aubrey Downer Aged Care

23 Sunnyside Ave

4324 2068

Norah Head Care Community

63 Palomar Pde

0408 265 643

Wallarah Point Care Community

153 Main Rd

0408 265 643

220 Hansens Rd

0417 827 456 P 70

Tumbi Umbi 2261 Umina Beach 2257 Peninsula Villages Umina Beach

13085

13610

18868

CALD

13686

Note 1

13043 110 13665 22, 74 12988

CALD

IBC, OBC 13142 IBC, OBC 38936

SRS

61823

4344 9199

283 251 s

D TF

116 14039

Yallambee Ave

4349 2300

94 94

D TF

12989

171 Mataram Rd

1800 733 553

66 66

D TF

86 19160

139 102 84 84

D TF DT

13105

Woongarrah 2259 Anglican Care Warnervale Gardens

CALD

91 Pozieres Ave

West Gosford 2250 Yallambee Lodge

IBC, OBC 12879

Toukley 2263

Glengara Aged Care Apartments

13311

Norah Head 2263

IBC, OBC 12962

TF TF

CDT

Lisarow 2250 The Orchards Aged Care

C C

32-32D 19382 90 18120

Cnr Cornish Ave & Wyong Rd 1300 202 290

Filipino, Indian

68 68 162

Killarney Court Aged Care Facility

Aurrum Aged Care Kincumber

D TF C TF W D TF

Woy Woy 2256 Blue Wave Living

6 Kathleen St

4344 2599

HammondCare Woy Woy

286 Railway St

1800 776 112

Note: 1. Vietnam Veteran residents given priority

13825

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs CENTRAL COAST continued to FAIRFIELD

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

162

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

CENTRAL COAST Council continued Wyoming 2250 Adelene Retirement Village

1 Birch Rd

4325 3693

Chamberlain Gardens Aged Care

53-67 Chamberlain Rd

1800 246 637

Aurrum Wyoming

80 Chamberlain Rd

0417 335 622

Auburn Glen Care Community

54 Northumberland Rd

0409 573 394

Gallipoli Home

11 Gelibolu Pde

9136 3000

IRT Berala On The Park

13-19 St Johns Ave

13 44 78

St Vincent's Care Services Auburn

21 Alice St

CUMBERLAND Council

95 57 s 145 141 s 60 27 s

TF D TF C TF

32 102 102 125 107 s 102 101 s

12955

82 17866

CALD

13851

F D TF D TF D TF

g g

CALD

IBC, OBC 12961

Note 1

21096

C D TF C

Auburn 2144

1800 778 767

Chester Hill 2162 Abel Tasman Village

222 Waldron Rd

9645 3388

Bankstown City Aged Care Chester Hill Village 83 Jocelyn St

9645 9500

68 58 50 48

Greystanes 2145 Estia Health Merrylands

42 Cumberland Rd

9631 1837

Genista Aged Care Facility

185 Old Prospect Rd

9896 7500

Southern Cross Care Greystanes RAC

5 Whitegum Pl

1800 870 427

131 84 41 41

Garden View Aged Care

9649 8829

70 22

124 Paton St

9632 2785

72 11 s 118 118

8863 9000

130 130

C D TF

1800 005 484

132 132 80 80 73

C D TF D TF b TF b C D TF TF D TF

Pemulwuy 2145 Pemulwuy Aged Care

11 Pastoral Ct

Pendle Hill 2145 Fresh Hope Care Ashwood Res Care Serv 230-290 Dunmore St Melrose Lodge

123-157 Bungaree Rd

8197 9300

Pendle Hill Aged Care

2 Wyena Rd

9631 1066

Westmead 2145 Bolton Clarke Cabrini, Westmead

83-85 Amos St

1300 076 566

Uniting Westmead Res Aged Care

1 Caroline St

1800 864 846

120 92 114 114

8786 1888

88 88

0409 573 394

96 10 113 113

14221 96D 13700

FAIRFIELD Council

14186

73 14281

21 Mary St

1800 870 427

13214

TF b

Southern Cross Care John Woodward RAC 45 Barcom St

CALD

99 13452

9632 2496

Merrylands West 2160

7 13338

Cnr Bursill St & Railway Tce

Lidcombe 2141 Canberra Nursing Home

H Note 2

TF D TF

Guildford 2161 Guildford Aged Care

114 13861

13201

TF D TF

14252 99 13208

16-17 20689 13193

H H

13095 16-17 14058 14334 3 21333

Bonnyrigg 2177 Indochinese Aged Care Services

680A Cabramatta Rd West

Bossley Park 2176 Bossley Parkside Care Community

56 Quarry Rd

SWIAA Village

84-88 Restwell Rd

Note: 1. Egyptian, Indian, Lebanese, Pakistani, Turkish 2. Beds available for residents with Huntington's Disease

9426 1400

3. Cambodian, Chinese, Indo-Chinese, Vietnamese 4. Assyrian, CALD, Italian

Note 3

18842

T F g Note 4 C D T F b g H Italian

IBC, OBC 13261

13772

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

FAIRFIELD continued to GEORGES RIVER

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

163

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

FAIRFIELD Council continued Cabramatta 2166 161 168 48

Arete Health Care Lansdowne

25 Lovoni St

9724 3545

St Sergius Aged Care

1 Gilbert St

9727 9844

ACDMA Aged Hostel

2 First Ave

9754 1343

SummitCare Canley Vale

47 Freeman Ave

9728 1200

Heiden Park Lodge

16 Matthews St

8197 9325

Ruby Manor

10 Ruby St

9723 7166

39 Sweethaven Rd

9774 6777

140 100 s

D TF

125 The Crescent

9728 1144

93 6

D TF

Arabic, Vietnamese

91 Bligh St

9724 7377

92 11

Note 3

61628

AVACS Nursing Home

783-785 The Horsley Dr

8234 8853

21081

11 Nyora Ave

9755 7333

F g TF b g

Note 4

SummitCare Smithfield

68 68 85 3

Note 5

100 13140

24-32 Runcorn St

9823 3855

144 60

TF D TF

Canley Vale 2166 79 79 92

TF g TF b g

85 85 90 60

D TF g D TF b

Carramar 2163

Edensor Park 2176 Advantaged Care Edensor Gardens

Fairfield 2165 Hall & Prior Fairfield Nursing Home

Fairfield East 2165 The Manor Fairfield East

Smithfield 2164

St Johns Park 2176 Cardinal Stepinac Village

Yennora 2161 St Vincent's Care Services Yennora

1 Tara Cl

1800 778 767

GEORGES RIVER Council

g Asian g H Note 1

141 141 s

Asian, Chinese

12943 13220 13534

Note 2

100 14308

Asian

13211 83 18486 21990

g H Croatian, European

22, 74 13227

14260 7 13210

D TF

Beverley Park 2217 151-157 Rocky Point Rd

7909 0778

77 45

Estia Health Blakehurst

392-394 Princes Hwy

9171 3300

IBIS Care Blakehurst

16-24 Cheddar St

9546 2159

105 99 104 86

Hall & Prior Shangri-La Nursing Home

107 Carrington Ave

9580 4333

Lucy Chieng Aged Care Centre

8-14 Romani Ave

8558 8088

Regis Hurstville

53-59 Gloucester Rd

1300 998 100

Catholic Healthcare Bethlehem House

30 Montgomery St

1800 225 474

Estia Health Kogarah

74-76 Rocky Point Rd

9053 1800

St Patrick's Green

40 Chapel St

9097 9175

The Laurels Hostel

45 English St

9588 4312

Rocky Point Residence

Blakehurst 2221

Note: 1. Macedonian, Russian, Serbian, Ukrainian 2. Cambodian, Chinese, Vietnamese

70 13260

22, 74 13553

53 70 96 30

29 72 97 27

F s D TF WC D F C TF

29 66 92 27

3. Assyrian, Chinese, European, Spanish, Vietnamese 4. Vietnamese; Respite care available

83 20587 96D 13275

Hurstville 2220

Kogarah 2217

CALD

TF b g

F TF

Chinese

19165 58-59 12933 26, 69 13629

Greek

96D 13188 93 20740 13514

5. Arabic, Assyrian, CALD, Italian, Spanish

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs GEORGES RIVER continued to HORNSBY

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

164

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

GEORGES RIVER Council continued Mortdale 2223 33 Jersey Ave

9570 5555

136 106

7-11 Mimosa St

9580 4953

73 13

IRT Peakhurst

24 Turpentine Ave

13 44 78

Peakhurst Lodge

16-18 Henry Lawson Dr

9533 4089

Uniting Banks Lodge Peakhurst

93 Baumans Rd

1800 864 846

Uniting Nunyara Peakhurst

8-12 Neilson Ave

1800 864 846

Uniting Roberts Lodge Peakhurst

168-178 Boundary Rd

1800 864 846

92 110 114 78 64

Ferndale Gardens Aged Care Facility

Oatley 2223 Carino Care at Oatley

D TF

82 s 39 s 110 67 64

DT D TF b CDT D TF C T b

Penshurst 2222 9A-11 Hawk St

9570 8912

Hall & Prior Georges Estate

1 Centre St

9427 8978

72 29 112 112

188 Chuter Ave

9545 4799

38 38 50 50 44 44

South Hurstville 2221 Anglicare Mary Andrews Res Care

857-861 King Georges Rd

1300 111 278

Catholic Healthcare St Bede's Home

2 Russell Lane

1800 225 474

T DT

83 14013 3 13869 3 13959

3 13710 Chinese; Women only

13126 22, 74 19935 114 13701

114 14043

D TF b g

Sans Souci 2219 IRT Thomas Holt Sans Souci Gardens

12926

D TF b

Peakhurst 2210

Fairlea @ Penshurst

33D-33 14291

Note 1

IFC-1, 5, 29, 61 20537 26, 69 13628

HAWKESBURY Council Kurrajong 2758 Kurrajong & District Com'ty Nursing Home 129 Old Bells Line of Rd

4573 1701

North Richmond 2754 RSL LifeCare Ron Middleton VC Gardens 1 Wirraway Ave

1300 232 564

80 80

D TF

1300 111 278

60 128 30 s 134 134

D TF D TF D TF

Richmond 2753 Anglicare Carol Allen House

133 Londonderry Rd

Hawkesbury Living

116 March St

4578 2966

Uniting Hawkesbury Richmond

23 Chapel St

1800 864 846

Windsor 2756 Fitzgerald Aged Care

1 Rum Corp Lane

4577 2800

48 48

134 Beecroft Rd

9876 3471

77 1

HORNSBY Council

13966

F H

21, 45, 77, 113 20497 IFC-1, 5, 29, 61 13123 13566

3 13016

TF b

12949

D TF b

13272

Beecroft 2119 Beecroft Nursing Home Note: 1. Asian, European, Italian

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

HORNSBY continued

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

165

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

HORNSBY Council continued Castle Hill 2154 Anglicare Brian King Gardens

Hilliard Dr

1300 111 278

Anglicare Donington Court

Clarke Dr

1300 111 278

Anglicare Farrer Brown Court

Cnr Gough Dr & David Rd

1300 111 278

Anglicare The Donald Coburn Centre

Blue Gums Way

1300 111 278

Anglicare Warrina Residential Care

2 Hilliard Dr

1300 111 278

Castle Hill Aged Care Home

42-46 Darcey Rd

9680 8330

238 123 133 136 128 48

3-5 Kitchener Rd

9479 8015

120 116

1800 718 348

Cherrybrook 2126 Cherrybrook Christian Care Centre

204 123 133 136 128 48 s

D TF TF D TF TF F D TF

1 Stonelea Ct

Dural Aged Care Facility

705-717 Old Northern Rd

8410 0000

Lady of Grace Aged Care

454 Old Northern Rd

9634 1354

102 74 145 43 8

9653 4900

74 74

9476 3161

24 24 70 70 59 59

Galston 2159 RSL LifeCare Mark Donaldson VC House 301 Galston Rd

Hornsby 2077 Christophorus House Retirement Village 396 Peats Ferry Rd Regis Hornsby Whiddon Hornsby

245-247 Peats Ferry Rd

1300 998 100

2 Lowe Rd, Ku-ring-gai Hospital Gnds 1300 738 388

Normanhurst 2076

IFC-1, 5, 29, 61 13184 IFC-1, 5, 29, 61 20534 Chinese

18888 13242

97D 13427 21086 Italian, Spanish

13964

C D TF

21, 45, 77, 113 14314

F TF

13028

s C

58-59 12878 13796

1800 864 846

2A The Crescent

9875 4811

38 3

Chinese

13870

3 Hillmont Ave

1800 722 679

67 60

Chinese, European

14352

9-17 Hinemoa Ave

Uniting Bowden Brae Gardens

1-7 Frith Ave

9372 3400

Pennant Hills 2120 Thornleigh 2120 PAC Thornleigh

IFC-1, 5, 29, 61 20533

107 107 127 111

Greenwood Aged Care

Heritage Pennant Hills

C D TF TF F

IFC-1, 5, 29, 61 20535

H H

D TF

Dural 2158 Bupa Dural

IFC-1, 5, 29, 61 19048

16-17 14248

D TF C D TF

3 13263

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs HORNSBY continued to INNER WEST

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

166

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

HORNSBY Council continued Wahroonga 2076

Thomas & Rosetta Agst Aged Care Serv 1614 Pacific Hwy

9450 8320

Wahroonga House

31 Pacific Hwy

9847 2400

Wahroonga Place Care Community

17 Pacific Hwy

0408 265 643

96 122 57 76 90 124 70

33 Highs Rd

1800 864 846

40 40

20-34 Ashburn Pl

1800 246 637

104 57 41 41

Adventist Aged Care Wahroonga

79 Mount Pleasant Ave

9487 0600

Catholic Healthcare McQuoin Park

35 Pacific Hwy

1800 225 474

HammondCare Wahroonga

3-9 Woonona Ave South

1800 776 112

Tallwoods Corner Aged Care Service

1 Myra St

9847 3800

69 s 122 57 66 s W 88 119 W 5

TF D TF D TF TF D TF D TF D

West Pennant Hills 2125 Uniting Wirreanda West Pennant Hills

14274

H H

26, 69 13792 20686 167 19282 13513

13586 CALD

3 18242

HUNTERS HILL Council

IBC, OBC 13010

Gladesville 2111 Ashburn House Aged Care

Twilight Aged Care Glades Bay Gardens 16 Punt Rd

9817 0722

Hunters Hill 2110

Montefiore Residential Care Hunters Hill 120 High St

8345 9135

Twilight Aged Care Hunters Hill Village 8 D'Aram St

9816 1239

50 52 333 35

9346 1500

40 40

Catholic Healthcare St Anne's Aged Care 1 De Milhau Rd

1800 225 474

Catholic Healthcare St Joseph Aged Care 41 Gladesville Rd

1800 225 474

Woolwich 2110 JMV Woolwich

11 Gladstone Ave

44 52 317 s 21 s

INNER WEST Council

82 13702

sW D TF s C TF F F D TF C F

14243 26, 69 13547 26, 69 13376

Jewish

41 13838

21534

13031

Annandale 2038 76 Johnston St

0409 573 394

Ashfield Baptist Homes

31 Clissold St

9797 3600

Ashfield Terrace Care Community

8-10 Clissold St

0409 573 394

Bupa Ashfield

126-128 Frederick St

1800 718 348

PAC Ashfield

40 Charlotte St

1800 722 679

The Willows Private Nursing Home

84 Orpington St

9798 6889

Uniting Abrina Ashfield

19-21 Victoria St

1800 864 846

Uniting Quong Tart Ashfield

48 Arthur St

1800 864 846

136 133 60 138 40 63 63

13 Thames St

9818 2355

Annandale Grove Care Community

Ashfield 2131 60 s 133 74

s s

D TF D TF C D TF D TF TF

T T

Balmain 2041 Montrose Aged Care Centre

44 44

127 127 58 15 s

D TF C TF

Croydon 2132 Catholic Healthcare Holy Spirit AC Croydon 6 Brighton St St Ezekiel Moreno Nursing Home Note: 1. Croatian, Filipino, Greek, Italian

77-79 Cheltenham Rd

1800 225 474 9747 4277

CALD

13054 CALD

IBC, OBC 13200 97D 13232 13680

Note 1

g g g

2. Men only; Services for disadvantaged residents with drug, alcohol or mental health issues

IBC, OBC 13873

13131

Chinese

3 13235

Chinese

3 18922

Note 2

62 14211 26, 69 13915

Note 1

13872

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Luxury Aged Care Residence ...in the heart of Wahroonga

Tallwoods Corner. Welcome to the family. We offer exceptional 24 hour nursing care for those requiring: High Care

Respite Care

Palliative Care

We are a boutique, family run service who strive to provide you, your families and friends with the best care, comfort, luxury and state of the art amenities. With over 40 years experience in Aged Care, huge amounts of passion for what we do and the best team of highly qualified and dedicated professionals, we strive to exceed all your needs and expectations. Your happiness, comfort and wellbeing is how we judge our success! • Boasting 76 large single rooms with ensuite bathrooms • All bedrooms with cable TV, air con, internet access and leafy views • A wealth of lifestyle activities including bus outings and exercise classes • Physiotherapy offered on-site with tailored assessment plans • Movie cinema and hairdressing salon on-site • Wide selection of fresh gourmet meals prepared daily • Beautiful landscaped gardens and spacious outdoor areas We pride ourselves on our exceptional admissions support service. So, if you or a loved one are looking to make the transition into residential care, please contact us today on (02) 9847 3800 or email us at info@tallwoodscorner.com.au for all the help and information you need.

1 Myra Street, Wahroonga

Walking distance from Waitara train station

www.tallwoodscorner.com.au

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs INNER WEST continued to KU-RING-GAI

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

168

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

INNER WEST Council continued Dulwich Hill 2203 Maronite Sisters Village Dulwich Hill

208 Wardell Rd

9558 2115

Maybanke Aged Care Centre

80 Wardell Rd

9560 4457

47 8 38 38

D TF C TF

Arabic

Italian

Haberfield 2045

18566 62 13262

St Vincent's Care Services Haberfield

7 Tillock St

1800 778 767

Uniting Annesley Haberfield

1 Haberfield Rd

1800 864 846

50 50 85 75

237 Marion St

1800 864 846

130 130

Catholic Healthcare Lewisham N/Home 1B Thomas St

1800 225 474

Catholic Healthcare Lewisham R/Hostel 1C Thomas St

1800 225 474

46 28 40 28

1800 864 846

93 22

9569 4117

53 54 6 41 41 62

60 New Canterbury Rd

1800 864 846

48 48

66 Cambridge St

0409 573 394

Note 3

73 9 80

TF TF

Chinese, Filipino, Korean

Leichhardt 2040 Uniting The Marion Leichhardt

448 Marrickville Rd

9089 8000

Maronite Sisters Village Marrickville

28 Marrickville Ave

9558 2115

Uniting Thomas Roseby Ldg Marrickville 388-390 Illawarra Rd Willandra Aged Care

1800 864 846

19-21 George St

26, 69 39044 3 13834

TF TF T TF

Petersham 2049 Uniting Locke Haven Petersham

26, 69 12898

CDT

Marrickville 2204 Acacia Centre

3 18255

D TF DT

Lilyfield 2040 16 Fredbert St

Psychiatric specific facility 3 13068

CDT

Lewisham 2049

Uniting Aldersgate Lilyfield

7 13456

g g

Note 1

66 13708

Arabic

13136

Note 2

3 13149 16-17 13074 3 13239

Stanmore 2048 Stanmore Place Care Community

Summer Hill 2130 Windermere Aged Care Facility

5 Henson St

9797 7222

Wyoming Aged Care

47 Grosvenor Cr

9798 8311

Anglicare Roden Cutler Lodge

10D Edward St

1300 111 278

Twilight Aged Care Horton House

1A Ravenswood Ave

IBC, OBC 13556 13071 73 13102

KU-RING-GAI Council Gordon 2072 8886 2100

Killara 2071

107 45 45 s

Killara Glades Care Community

95 Stanhope Rd

0408 265 643

Pathways Killara Gardens

17 Greengate Rd

9418 5200

83 35 105 105

27 Tryon Rd

9416 1767

76 8

Lindfield 2070 Whitehall Aged Care Facility

Note: 1. Chinese, Greek, Portuguese; Dementia care available

2. Greek, Italian, Vietnamese

C C

W W

F F C

IFC-1, 5, 29, 61 13481

TF TF

TF b

13479

CALD

IBC, OBC 13378 12924 13569

3. CALD; Residents with challenging behaviours welcome

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

KU-RING-GA continued to LITHGOW

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

169

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

KU-RING-GAI Council continued North Turramurra 2074 HammondCare North Turramurra RC

10 Murrua Rd

LDK Seniors' Living - The Landings

440 Bobbin Head Rd

North Turramurra Residential Aged Care 402 Bobbin Head Rd Turramurra House

34 Curagul Rd

146 1300 535 000 P 10 1800 870 427 113 9144 2444 57 1800 776 112

146 s 10 113 57

Roseville 2069 KOPWA Ltd

16 Trafalgar Ave

9412 0284

Pathways Ashley House

97 Ashley St

9412 2451

TF D TF WC TF C

58 58 40

St Ives 2075 1800 864 846

98 98 50 50

D TF CDT

1800 864 846

80 60

Bupa St Ives

120 Killeaton St

1800 718 348

Uniting Kari Court St Ives

251-257 Mona Vale Rd 1322 Pacific Hwy

Turramurra 2074 Uniting Northaven Turramurra

Wahroonga 2076 Adventist Aged Care Wahroonga

79 Mount Pleasant Ave

Catholic Healthcare McQuoin Park

35 Pacific Hwy

1800 225 474

HammondCare Wahroonga

3-9 Woonona Ave South

1800 776 112

Tallwoods Corner Aged Care Service

1 Myra St

9487 0600

9847 3800

Thomas & Rosetta Agst Aged Care Serv 1614 Pacific Hwy

9450 8320

Wahroonga House

31 Pacific Hwy

9847 2400

Wahroonga Place Care Community

17 Pacific Hwy

0408 265 643

96 122 57 76 90 124 70

69 s 122 57 66 s W 88 119 W 5

Warrawee 2074 1496 Pacific Hwy

9144 6958

104 104 s

Hall & Prior Glenwood Aged Care Home 34 Greenwich Rd

9436 1707

56 3

9428 2466

Mark Moran Warrawee

13750

LANE COVE Council

TF D TF D TF TF D TF D TF D

63, 94, 109 38814

99 13169 13088

CALD

Note 1

13524 13279 97D 21922 3 13255 3 13141 14274

H H

26, 69 13792 20686 167 19282 13513

13586 CALD

IBC, OBC 13010

65D 62753

22, 74 12963

22, 74 14258

Greenwich 2065 Lane Cove 2066 Uniting Kamilaroi Lane Cove

155 Longueville Rd

1800 864 846

Uniting St Columba's Lane Cove

15 Figtree St

1800 864 846

79 23 74 74 42 42

3 Felton Ave

1800 225 474

93 93

2A Col Drewe Dr

6354 2666

61 60

38 Maple Cr

6352 3313

84 84

20 Green St

6359 2666

22 22

Hall & Prior Caroline Chisholm AC Home 274 Burns Bay Rd

3 14264 3 13538

Lane Cove North 2066 Catholic Healthcare St Peter's Res AC

D TF

LITHGOW Council

26, 69 19244

Bowenfels 2790 Three Tree Lodge

Lithgow 2790 Cooinda Aged Care

Portland 2847 Portland Tabulam Health Centre Note: 1. African, Jewish, South African

D TF b

13589

C D TF b

12967

CALD, Chinese

13369

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs LIVERPOOL to NORTH SYDNEY

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

170

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

LIVERPOOL Council Austral 2179 65 Edmondson Ave

1800 722 522

64 61 182 93

76 Marsh Pde

1300 253 324

144 124

C D TF

26, 69 61869

199 Epsom Rd

1800 722 522

150 150

13557

HammondCare Res Care Bond House

Judd Ave

1800 776 112

Judd Ave

1800 776 112

12973

HammondCare Res Care Southwood HammondCare Res Care The Meadows

Judd Ave

1800 776 112

HammondCare Res Care The Pines

Judd Ave

1800 776 112

100 83 40 40

85 Bakers Lane

1800 225 474

64 64

C D TF

173 Elizabeth Dr

9602 9044

99 33 33

TF T

RSL LifeCare John Edmondson VC Gdns 130 Tenth Ave Scalabrini Austral

8777 2000

Casula 2170 Catholic Healthcare Holy Spirit Casula

sWC D TF Fb

Chipping Norton 2170 Scalabrini Chipping Norton

Hammondville 2170 66 83 40 40

Kemps Creek 2178 Catholic Healthcare Emmaus Res AC

s s

Liverpool 2170 SummitCare Liverpool 173

Uniting Bernard Austin Lodge Liverpool 14 Boundary Rd

1800 864 846

DT DT DT

Prestons 2170 Advantaged Care Prestons Lodge

18 Melaleuca Pl

8763 8333

Blue Hills Manor

25-27 Tulich Ave

8784 2400

132 100 s W 67 67

D TF F

MOSMAN Council

21, 45, 77, 113 20213

13559

13254 12971

12972

26, 69 13212 CALD

100 14207 3 13860 20741

11 38398

Mosman 2088 Bupa Mosman

18-20 Bardwell Rd

1800 718 348

Hall & Prior Montana Nursing Home

36-38 Harbour St

8969 2600

Hall & Prior Sirius Cove Aged Care Home 17 Clanalpine St

9960 7555

Montana Nursing Home

36 Harbour St

8969 2600

Twilight Aged Care Glengarry

1A Ellamatta Ave

9969 0907

Uniting The Garrison Mosman

13 Spit Rd

1800 864 846

64 64 55 64 44 60

1 13 44 60

C s

97D 12923

TF TF

F W TF s C D TF

NORTH SYDNEY Council

22, 74 62699 22, 74 13550 13720 13625

3 13539

Neutral Bay 2089 Lansdowne Gardens

11 Manns Ave

9953 0000

91 79

4 Clark Rd

9346 1500

117 95

North Sydney 2060 JMV North Sydney

90 18963

D TF

14036

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

NORTHERN BEACHES

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

171

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

NORTHERN AAA CouncilBEACHES continuedCouncil Allambie Heights 2100 Allambie Heights Village

3 Martin Luther Pl

9975 5800

Scalabrini Allambie Heights

167 Allambie Rd

1800 722 522

42 41 82 23

14-16 John St

9973 0900

80 56

Aveo Minkara Aged Care

10A Minkara Rd

1800 316 924

Calvary Bayview Gardens

90 Annam Rd

9999 1591

51 6 73 19

TF D TF

Calvary Corymbia

51 Childs Cct

1800 527 272

Uniting Wesley Gardens Belrose

2B Morgan Rd

1800 864 846

100 317 221

TF D TF

16 Victor Rd

9938 1514

69 29

D TF

Elizabeth Jenkins Place Aged Care Ctr

8 Homestead Ave

9454 0400

Pacific Lodge Aged Care Centre

8 Homestead Ave

9982 8090

126 118 50 50

D TF F

Avalon Beach 2107 Avalon House

Bayview 2104

Belrose 2085

Brookvale 2100 Alexander Aged Care

Collaroy 2097

Forestville 2087

1800 864 846

120 64

Estia Health Manly Vale

5-13 King St

9951 0400

Manly Vale Aged Care

Cnr Condamine & Gordon St

9949 1911

82 82 100

D TF C TF b

Mona Vale House

33 Bassett St

9910 7900

Mona Vale View Care Community

2 Jenkins St

0428 419 574

Seabeach Gardens

26 Darley St East

9997 6383

RSL LifeCare RAC at RSL ANZAC Village

90 Veterans Pde

1300 232 564

Wesley Taylor Narrabeen

156 Ocean St

2 51 6 2

Narrabeen 2101 9913 7040

400 400 s W 74 74

Narraweena 2099 Narraweena Grove Care Community

71A McIntosh Rd

0428 419 574

54 3

g H Armenian

13877

IFC-1, 5, 29, 61 20536

47 Birkley Rd

28 62 49 33

3 13076

H H

Manly 2095

1800 225 474

62095

F F

1800 005 484

Catholic Healthcare George Mockler Hse 99 Elimatta Rd

13274

62 20564

Fresh Hope Care Alexander Campbell Hse 51 Cook St

Mona Vale 2103

12996

40 40 35 33

Manly Vale 2093

13205

D TF C TF

1300 111 278

Uniting Wesley Heights Manly

13742

D TF

45 Cook St

Anglicare Brian Watt Lodge

13602

F D TF F TF

13501 3 12966 96D 13818 73 13801 26, 69 13387

18534 Croatian, Greek

D TF TF

62 13358

13714 21, 45, 77, 113 13585

H H g

IBC, OBC 13138

13075 CALD, Italian

IBC, OBC 13001

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

NSW & ACT 2022

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs NORTHERN BEACHES continued to PARRAMATTA PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

172

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

NORTHERN BEACHES Council continued North Manly 2100 Manly Hillside Care Community

4 Austral Ave

0428 419 574

35 4

D TF

550 Sydney Rd

1800 718 348

76 76

C D TF

97D 21134

42 Booralie Rd

9450 1719

104 85

D TF

13932

119 68 130 130 55 6

Seaforth 2092 Bupa Seaforth

Terrey Hills 2084 Terrey Hills Nursing Home

Warriewood 2102 Anglicare Marcus Loane House

14 Macpherson St

1300 111 278

Arcare Warriewood

23 Warriewood Rd

1300 272 273

Narrabeen Glades Care Community

184 Garden St

0428 419 574

C D TF F TF

Women only

IFC-1, 5, 29, 61 20539

32-32D 21817 CALD

IBC, OBC 13280

IBC, OBC 13555

1st class lounge At Australia’s only true 5 -star aged care group, you will enjoy chef prepared meals as well as the finest living environments. Call 1300 ARCARE or visit arcare.com.au

PARRAMATTA Council Baulkham Hills 2153 BaptistCare Aminya Centre

6 Goolgung Ave

1300 275 227

Bupa Baulkham Hills

4 The Cottell Way

1800 718 348

SummitCare Baulkham Hills

5 Bass Dr

8865 3600

123 144 144 s 186

3 Dalmar Pl

9857 2800

74 74

40A Stewart St

9858 4999

66 66

162-166 Balaclava Rd

9805 1655

96 55

C D TF

13858

64-66 Norfolk Rd

9877 4300

105 105 s

C D TF

96D 20822 3 18840

Carlingford 2118 Wesley Rayward Carlingford Wesley Tebbutt Dundas St Catherine's Aged Care Services

Epping 2121 Estia Health Epping

Ermington 2115 Uniting Arrunga Ermington

334-342 Kissing Point Rd

97D 20563

D TF D TF b g D

7-11 Crown St

9637 8480

Our Lady Aged Care Centre

Lvl 1, 40 Alice St

8831 0000

50 50 90 90

21 Mary St

9649 8829

70 22

Lidcombe 2141

100 20596 20210

13213

101 101

Fairlea @ Harris Park

CALD

1800 864 846

Harris Park 2150

Canberra Nursing Home

110 12875

D TF

Dundas 2117 Eastwood 2122

C TF C D TF TF

Chinese

18512 21988 13201

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

PARRAMATTA continued to PENRITH

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

173

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

PARRAMATTA Council continued North Parramatta 2151 Courtlands Aged Care

15 Gloucester Ave

1800 246 637

Northcourt Aged Care

7 Saunders St

1800 246 637

Southern Cross Care Marian N/Home

2A Fleet St

1800 870 427

Uniting Lilian Wells North Parramatta

2B Fennell St

1800 864 846

144 35 75 72

3 Centenary Ave

1300 294 518

23 Prindle St

Anglicare Thomas Street Lodge

43A Thomas St

Brentwood Aged Care NSW

28 Glebe St

Fb F D TF CDT

121 97

D TF

1300 272 273

110 110

1300 111 278

142 82

D TF D TF

Northmead 2152 Constitution Hill Aged Care

Oatlands 2117 Arcare Oatlands

Parramatta 2150 9635 1114

Pendle Hill 2145 Melrose Lodge

123-157 Bungaree Rd

8197 9300

Pendle Hill Aged Care

2 Wyena Rd

9631 1066

132 132 80 80 73

145 Good St

9637 8480

Fresh Hope Care Ashwood Res Care Serv 230-290 Dunmore St

1800 005 484

Rosehill 2142 Fairlea @ Rosehill

82 14283 99 13798 3 13958 30 14246 32-32D 20775

F CALD

C D TF D TF b TF b

Westmead 2145

82 13189

IFC-1, 5, 29, 61 14003 16-17 13852 13193

H H

13095 16-17 14058 Chinese

13127

120 92 114 114

C D TF TF

0428 419 574

116 116 92 92

TF D TF

1-3 Emerald St

1800 864 846

100 100

85 Bakers Lane

1800 225 474

64 64

C D TF

Anglicare Newmarch House

50-52 Manning St

1300 111 278

29 George St

4736 7955

102 102 77 10

D TF C TF

IFC-1, 5, 29, 61 20377

Heritage Kingswood

183 Boronia Rd

9833 5600

123 123

21091

Bolton Clarke Cabrini, Westmead

83-85 Amos St

1300 076 566

Uniting Westmead Res Aged Care

1 Caroline St

1800 864 846

Anglicare Woodberry Residential Care

129 Lanhams Rd

1300 111 278

Winston Hillside Care Community

226 Windsor Rd

Winston Hills 2153

PENRITH Council

14334 3 21333

IFC-1, 5, 29, 61 13581 IBC, OBC 21031

Emu Plains 2750 Uniting Edinglassie Emu Plains

Kemps Creek 2178 Catholic Healthcare Emmaus Res AC

Kingswood 2747

North St Marys 2760 Boronia House St Marys

Penrith 2750 Anglicare Lemongrove Gardens Res Care 32 Gascoigne St

1300 111 278

Mountainview Aged Care

57 Mulgoa Rd

4721 3411

RSL LifeCare Governor Phillip Manor

64 Glebe Pl

SummitCare Penrith

366 Jamison Rd

4721 2512

The Royce Manor

123 Mulgoa Rd

4720 5633

Thornton Park Residential Aged Care

72-78 Empire Ct

1800 870 427

Uniting Edinglassie Lodge Penrith

40 Village Cres

1800 864 846

1300 232 564

59 99 82 105 128 100 69

59 6 43 s 32 128 s 100 69 s

3 13178

TF C TF b D TF H T F b g CALD D T F g CALD, LGBTIQ C TF H DT

26, 69 13212

13417

IFC-1, 5, 29, 61 13204 73 14187 21, 45, 77, 113 13039 100 12958 11 38776 99 21090 3 13457

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs PENRITH continued to RYDE

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

174

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

PENRITH Council continued St Marys 2760 57 Saddington St

9673 6999

126 24

St Josephs AC Facility for Religious

2 Kensington Rd

9663 4077

St. Basil's Kensington

95-97 Todman Ave

9313 7129

45 12 55

1420 Anzac Pde

8197 6100

SummitCare St Marys

CALD

TF b g

RANDWICK Council

100 12881

Kensington 2033

Little Bay 2036 Mark Moran Little Bay

Malabar 2036 Anglicare Dorothy Boyt House

65D 18531

IFC-1, 5, 29, 61 14250

F F TF D TF

97D 13003

288 Maroubra Rd

1800 718 348

Southern Cross Care Kildare Res AC

216 Maroubra Rd

1800 870 427

St Brigid's Green

220 Maroubra Rd

8097 1775

90 80 25 25 66 66

60 Lawson St

1800 225 474

40 40

Catholic Healthcare Brigidine House

7 Coogee Bay Rd

1800 225 474

Milford House

2-4 Milford St

9398 3659

Montefiore Residential Care Randwick

36 Dangar St

8345 9135

Mount St Joseph's Home

70 Market St

9398 9166

SummitCare Randwick

15 Frenchmans Rd

9398 4511

30 45 276 62 94

Matraville 2036 Catholic Healthcare St James Villa

13197

D TF

1300 111 278

8345 9135

Greek

31 Raglan St

Maroubra Shores RC Mngd by Montefiore 768 Anzac Pde

19186

155 155 s

Maroubra 2035 Bupa Maroubra

TF TF

41 14354 99 14163

H H

93 20017 26, 69 13048

Randwick 2031 30 25 W 276 s W 60

South Coogee 2034 Southern Cross Care South Coogee RAC 39 Gregory St

F F D TF C

26, 69 13813 13726 Jewish

41 18212 13715 100 14254

1800 870 427

41 41

D TF

9805 1655

96 55

C D TF

13858

1800 246 637

104 57 41 41

sW D TF s C TF

82 13702

C TF C D TF WC D TF

110 13678

D TF

RYDE Council

99 13450

Eastwood 2122 St Catherine's Aged Care Services

162-166 Balaclava Rd

Gladesville 2111 Ashburn House Aged Care

20-34 Ashburn Pl

Twilight Aged Care Glades Bay Gardens 16 Punt Rd

9817 0722

Macquarie Park 2113 BaptistCare Cooinda Court

159 Balaclava Rd

1300 275 227

BaptistCare Dorothy Henderson Lodge

157 Balaclava Rd

1300 275 227

BaptistCare Shalom Centre

159-165 Balaclava Rd

1300 275 227

68 68 80 66 163

16 Vincentia St

1800 870 427

61 61

Marsfield 2122 Southern Cross Care Marsfield Res AC

North Ryde 2113 New Horizons Aged Care Facility

53-63 Badajoz Rd

9490 1000

14243

110 13650 110 13360

99 14328 14344

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

RYDE continued to SUTHERLAND

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

175

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

RYDE Council continued Ryde 2112 Calvary Ryde Retirement Community

678 Victoria Rd

1800 222 000

Estia Health Ryde

94 Bowden St

9809 3068

S.Antonio Da Padova Nursing Home

7 North Rd

9809 2211

Uniting Thomas Bowden Ryde

279 Morrison Rd

1800 864 846

115 52 40 112 62 47 47

8 Sherbrooke Rd

0428 419 574

114

Bupa Greenacre

171 Boronia Rd

1800 718 348

Estia Health Bankstown

74 Chiswick Rd

8709 9200

140 150 76

C D TF b TF g D TF g T

117 14011

D TF F D TF

Italian

Note 1

TF D TF

Arabic, Vietnamese

96D 13704 13560 3 13537

West Ryde 2114 Meadowbank Grove Care Community

STRATHFIELD Council

IBC, OBC 14293

Greenacre 2190

Strathfield 2135 Goondee Aged Care

13 Jersey Rd

9747 4933

Jesmond Aged Care

81-85 Albert Rd

9124 9200

Meredith House Aged Care Facility

30-32 Meredith St

9746 9767

Strathdale Centre

64-70 Albert Rd

9764 7800

63 17 96 16 63 126 39

15 Bangaroo St

1300 275 227

130 44

11 Barden Rd

9532 2888

62 62

SUTHERLAND Council

97D 14306 96D 13008 12964

Indian, Sri Lankan

14035 13744

Note 2

66 13593

Bangor 2234 BaptistCare Warena Centre

D TF

Barden Ridge 2234 Advantaged Care at Barden Lodge

Cronulla 2230 Pathways Cronulla Pines

31-35 Sturt Rd

8522 1000

Pathways Cronulla Seaside

2 Girrilang Rd

9523 3430

Stella Maris Aged Care

6 Coast Ave

8522 1200

144 144 40 1 73 73

99 Caldarra Ave

9548 7777

156 156

128 Coonong Rd

9524 4954

15 The Avenue

1800 778 767

351 Fowler Rd

9543 7333

Engadine 2233 Moran Engadine

Gymea Bay 2227 Gymea Bay Aged Care

Heathcote 2233 St Vincent's Care Services Heathcote

213 210

Heritage Illawong

15 Lenna Pl

Note: 1. CALD; Post hospital aged rehabilitation & dementia care available

1300 111 278

20178

D TF F TF

20481

D TF

78 20009

175, 176 14286

13187 13738

7 14032

C D TF

13551

127 68

C D TF

IFC-1, 5, 29, 61 14184

Jannali 2226 Anglicare Mildred Symons House

110 13582

D TF

Illawong 2234

2. Korean, Russian; Dementia care available

Family owned & operated Maximum 40 residents Registered Nurses 24/7 Residential, Dementia, Respite & Palliative Care

(02) 9524 4954 128 Coonong Rd Gymea Bay NSW apexagedcare.com.au

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs SUTHERLAND continued to SYDNEY

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

176

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

SUTHERLAND Council continued Kirrawee 2232 Catholic Healthcare Percy Miles Villa

227-235 Forest Rd

1800 225 474

IRT Thomas Holt Kirrawee

1-25 Acacia Rd

9545 4799

The Palms Aged Care

454 President Ave

9521 2963

Alkira Gardens

2 Animbo St

8578 1688

HammondCare Miranda Res Care

19 Kiama St

1800 776 112

IBIS Care Miranda

2C Karimbla Rd

9540 4799

Juliana Village

58 Miranda Rd

9541 3400

Miranda Aged Care Facility

268 Port Hacking Rd

9124 9231

Miranda 2228

42 42 148 115 s 72 23 s

F D TF TF

90 92 76 71 80

D TF b DT H F T T F g Dutch TF

52 92 25 71 42

Sutherland 2232 Bupa Sutherland

42 Auburn St

1800 718 348

Lark Ellen Aged Care

133 Jannali Ave

9521 2855

Southern Cross Care Nagle Res AC

144-150 Flora St

1800 870 427

Carino Care at Sylvania

406 Princes Hwy

9522 8581

Moran Sylvania

29 Sylvania Rd

9532 6222

Wesley Vickery Sylvania

101 Port Hacking Rd

9522 2997

144 40 40 40

Sylvania 2224

Taren Point 2229 Anglicare Goodhew Gdns + Bay Breeze 2-28 Alexander Ave Garrawarra Centre

Old Princes Hwy

12995 83 21067 20482 70 13630 13645 13722 97D 20562 175, 176 13961 99 13341 13000 78 18875

19003

IFC-1, 5, 29, 61 20538

1300 111 278

123 123

8545 4700

104 40

C D TF

Family owned & operated Maximum 40 residents Registered Nurses 24/7 Residential, Dementia, Respite & Palliative Care

114 13346

TF TF D TF

71 9 TF b 181 181 W D TF 69 69 s C Fb

Waterfall 2233

26, 69 13342

13697

(02) 9521 2855 133 Jannali Ave Sutherland NSW apexagedcare.com.au

SYDNEY Council Darlinghurst 2010 Catholic Healthcare Vincentian AC HammondCare Darlinghurst

1800 225 474 30 30 Your family is our family C 118 Darlinghurst Rd 1800 776 112 42 42 41-43 Stanley St

Elizabeth Bay 2011 St Luke's Care Lulworth House

21816

13743

154 92

74 Brown St

1800 722 679

100 71

D TF

47 Redfern St

9305 9100

72 72

Redfern 2016 Annie Green Court

9356 0400

73 Roslyn Gdns

Paddington 2021 PAC The Terraces Paddington

26, 69 13621

Note: 1. Services for homeless residents, those at risk of homelessness & financially/socially disadvantaged residents

13679

H Note 1

20693

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

SYDNEY continued to THE HILLS

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

177

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

SYDNEY Council continued Rushcutters Bay 2011 1300 111 278

116 116

IFC-1, 5, 29, 61 13480

Catholic Healthcare Gertrude Abbott AC 180 Albion St

1800 225 474

26, 69 14242

Catholic Healthcare The Sister Anne Court 182 Albion St

1800 225 474

D TF TF TF

Anglicare Elizabeth Lodge

46 Bayswater Rd

Surry Hills 2010

Charles Chambers Court

11 Hunt St

8241 6300

100 24 68 68 60 60

182 Young St

9310 2778

61 61

123 144 144 s 186

C TF C D TF TF

Waterloo 2017 Frederic House

THE HILLS Council

26, 69 13132

Note 1

13253

Men only

13252

Baulkham Hills 2153 BaptistCare Aminya Centre

6 Goolgung Ave

1300 275 227

Bupa Baulkham Hills

4 The Cottell Way

1800 718 348

SummitCare Baulkham Hills

5 Bass Dr

8865 3600

Anglicare Brian King Gardens

Hilliard Dr

1300 111 278

Anglicare Donington Court

Clarke Dr

1300 111 278

Anglicare Farrer Brown Court

Cnr Gough Dr & David Rd

1300 111 278

Anglicare The Donald Coburn Centre

Blue Gums Way

1300 111 278

Anglicare Warrina Residential Care

2 Hilliard Dr

1300 111 278

Castle Hill Aged Care Home

42-46 Darcey Rd

Castle Hill 2154

9680 8330

238 123 133 136 128 48

Dural 2158 Bupa Dural

1 Stonelea Ct

1800 718 348

Dural Aged Care Facility

705-717 Old Northern Rd

8410 0000

Lady of Grace Aged Care

454 Old Northern Rd

9634 1354

204 123 133 136 128 48 s

102 74 145 43 8

D TF TF D TF TF F D TF C D TF TF F

Glenhaven 2156 Arcare Glenhaven

93 Glenhaven Rd

Carinya House

1A Mills Rd

1300 272 273 9849 5100

Kellyville 2155 BaptistCare The Gracewood Centre

120 120 60 60 s 128

2 Free Settlers Dr

1300 275 227

35 Goodison St

9881 4222

23 Speers Rd

1800 718 348

Bella Vista Gardens

16 Fairway Dr

9672 6155

MacKillop House

2 Firewheel Place

1300 169 949

142 126 s W 105 105

33 Highs Rd

1800 864 846

40 40

North Kellyville 2155 Moran Kellyville

122 120

North Rocks 2151 Bupa North Rocks

124

Norwest 2153

110 12875 97D 20563 CALD

100 20596 IFC-1, 5, 29, 61 19048 IFC-1, 5, 29, 61 20535

H H

IFC-1, 5, 29, 61 20533 IFC-1, 5, 29, 61 13184 IFC-1, 5, 29, 61 20534 Chinese

18888 97D 13427 21086

Italian, Spanish

13964 32-32D 21324

D TF C D TF b

18890

D TF

110 21555 78 18876

97D 17807

TF D TF

90 20237 26, 69 38837

West Pennant Hills 2125 Uniting Wirreanda West Pennant Hills

Note: 1. Services for homeless residents, those at risk of homelessness & financially/socially disadvantaged residents

3 18242

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs WAVERLEY to WILLOUGHBY

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

178

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

WAVERLEY Council Bondi Beach 2026 47-51 O'Brien St

9365 9365

53 53

365 Bronte Rd

1800 778 767

Beresford Hall

1 Cranbrook Rd

8388 8000

Regis Rose Bay

84 Newcastle St

1300 998 100

Advantaged Care Bondi Waters

D TF

19822

106 106

D TF

7 21092

81 75 66 44

WC D TF TF

20174

Bronte 2024 St Vincent's Care Services Bronte

Rose Bay 2029

Vaucluse 2030 Hall & Prior Vaucluse Aged Care Home Mark Moran Vaucluse

13 Young St

9337 3235

Cnr Old South Head Rd & Laguna St 9366 7000

63 12 91 91

Waverley 2024 Bupa Queens Park

142 Carrington Rd

1800 718 348

Charingfield Aged Care Community

282A Bronte Rd

9369 5444

SummitCare Waverley

321 Bronte Rd

9387 3872

Uniting Illowra Waverley

195 Birrell St

1800 864 846

22, 74 13086

TF D TF

s sW

71 55 55 67 5 42 42

Dementia care available 58-59 13563

WILLOUGHBY Council

TF D TF TF DT

65D 20480

97D 12994 13601 CALD

100 14054 3 14292

Chatswood 2067 Dougherty Apartments

1 Victor St

9419 3000

Willoughby Community Hostel

1 Warrah St

9417 8443

Willoughby Village

36 Douglas Ave

9417 3328

Willowood Centre

297 Mowbray Rd

8644 1400

70 40 60 90

70 40 32 30

D TF

1800 225 474

93 93

D TF

Catholic Healthcare St Paul's Res AC

27 Eastern Valley Way

1800 225 474

Pathways Sailors Bay

170 Sailors Bay Rd

9917 7100

40 40 116 112

KOPWA Ltd

16 Trafalgar Ave

9412 0284

Pathways Ashley House

97 Ashley St

9412 2451

Roseville 2069 58 58 40

Willoughby 2068 Bupa Willoughby

71-79 Sydney St

1800 718 348

Estia Health Willoughby

202 Mowbray Rd

9958 8290

85 74 55

Chinese, Japanese

3 Felton Ave

Northbridge 2063

13372 13459

Lane Cove North 2066 Catholic Healthcare St Peter's Res AC

13636

26, 69 19244

26, 69 20427 20685

TF D TF

66 18210

CALD

13524 13279 97D 18965 96D 14275

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

WINGECARRIBEE to WOOLLAHRA

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

179

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

WINGECARRIBEE Council Bowral 2576 4862 8900

123 60 71 71

1800 927 744

90 70

2 Charlotte St

4868 6200

167 159

300 Range Rd

4871 1085

143

36 Yarrawa Rd

4868 6200

138 138 s

153 Menangle Rd

4634 8000

104 24

615 Thirlmere Way

4683 6900

102 82

C D TF

1300 232 564

65 52

D TF

8326 7700

60 60

2-6 Albert St

1800 778 767

39 37

74 Brown St

1800 722 679

100 71

23 Nelson St

8345 9135

50 50 53 53

Anthem Care

25 Retford Rd

4862 8500

Bowral House

87-89 Kangaloon Rd

Bundanoon 2578 Warrigal Bundanoon

20 Hill St

Burradoo 2576 Harbison Burradoo

Moss Vale 2577 Harbison Moss Vale

WOLLONDILLY Council

18877

D TF

13808

14282

Mittagong 2575 Abbey House

D TF D TF

18533

13930

C D TF

14296

Menangle 2568 Durham Green Manor and Lodge

Picton 2571 RSL LifeCare John Goodlet Manor

Thirlmere 2572 RSL LifeCare Agris Hutrof House

25 Estonian Rd

WOOLLAHRA Council

D TF

11 38399

21, 45, 77, 113 13353

g H Estonian

21, 45, 77, 113 13597

Bellevue Hill 2023 Drayton House

6-8 Cranbrook Rd

Edgecliff 2027 St Vincent's Care Services Edgecliff

Paddington 2021 PAC The Terraces Paddington

Uniting Ronald Coleman Ldg Woollahra 88 Wallis St

1800 864 846

21866

7 13502

D TF

Woollahra 2025 Montefiore Res Care Woollahra Manor

C D TF

13679

H g

Jewish

41 13032 3 13709

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs ALBURY to BALRANALD

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

180

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

ALBURY Council Albury 2640 Fresh Hope Care Borella House

333 Borella Rd

1800 005 484

Mercy Place Albury

578 Poole St

1300 096 428

636 Logan Rd

6057 1500

Murray Vale Shalem

342 Wagga Rd

6025 4889

Southern Cross Care Lavington Res AC

286 Warren St

64 64 s 114 114 s

13527

F F

87 13015

90 86

13826

1800 870 427

60 60 35 35

D TF TF

289 Elizabeth Mitchell Dr

6057 4100

80 80

Lutheran Aged Care Dellacourt

42 Nicholson Pl

6060 4000

Lutheran Aged Care Yallaroo

1 Stafford Rd

6060 4000

Riverwood Aged Care

990 Padman Dr

6023 9700

122 122 s 60 60 29 29

C D TF D TF C TF

Autumn Lodge Aged Care Armidale

50 Butler St

6772 7533

Bupa Armidale

112 Brown St

1800 718 348

RFBI Armidale Masonic Village

86 Box Hill Dr

1800 181 959

114 114 s 63 17 s 62 62

D TF C TF D TF b

44-48 Sole St

6738 4000

Glenroy 2640 Calvary Albury & District

Lavington 2641

Thurgoona 2640 Estia Health Albury

West Albury 2640

ARMIDALE Council

H H

13325 99 18233 96D 19361

TF H H H

13661 13789 16-17 13326

Armidale 2350

Guyra 2365 Guyra Multi Purpose Service

McLean Care Kolora Residential Care Serv 8 Prisk St

6779 1922

17 17 32 32

s s

13997 Guyra Rd

6723 3266

6628 1944

51 51 90 88

97D 12928 13592

TF T

18941

18889

s s

D TF C D TF

115 s 149 s 120 s 115 s

D TF D TF C D TF D TF

Tingha 2369 Tingha Multi Purpose Service

13049

BALLINA Council

13642

Alstonville 2477 Adventist Senior Living Alstonville ACF 77 Pearces Creek Rd BaptistCare Maranoa Centre

15 The Avenue

1300 275 227

Bupa Ballina

148 North Creek Rd

1800 718 348

Crowley Care

154 Cherry St

1300 139 099

RSL LifeCare Florence Price Gardens

7/7 Hackett Lane

6681 9000

St Andrew's Village

59 Bentinck St

6620 5800

Balranald Multipurpose Service

41-43 Court St

03 5071 9800

Balranald Retirement Hostel

24 Mayall St

03 5020 1035

Ballina 2478

BALRANALD Council

123 151 120 123

13470 110 13864 97D 19791

H H g H ATSI, LGBTIQ

14223 21, 45, 77, 113 14280 13751

Balranald 2715 16 8 15 14

TF TF

18928 13300

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

BATHURST to BLAND

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

181

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

BATHURST Council Bathurst 2795 Catholic Healthcare Macquarie Care Ctr 8 Gormans Hill Rd

1800 225 474

Catholic Healthcare St Catherine's Bathurst 51 Gormans Hill Rd

1800 225 474

RFBI Bathurst Masonic Village

200 Stewart St

1800 181 959

146 40 18 130 130 45

15 Ilumba Way

1300 738 388

111 111

Bathurst Riverview Care Community

93 Stanley St

0428 419 574

Kelso 2795 Whiddon Kelso

BEGA VALLEY Council

T F g CALD C D TF D TF TF b H C D TF

IBC, OBC 13276 26, 69 13669 26, 69 14135 13613 14228

Bega 2550 Sapphire Coast Community Aged Care

24 Hill St

6492 7777

g H ATSI

Eden 2551 1800 864 846

28 28 85 85

D TF C TF

10 Short St

1300 232 564

68 68

3 Merigan St

6495 8600

72 68

D TF

1300 232 564

66 66

D TF

38 Watson St

1800 181 959

14 Beech St

6692 7700

27 16

191 Old Pacific Hwy

1800 181 959

58 58

Amaroo Aged Care Berrigan

51-53 Davis St

03 5885 2731

Berrigan Multi Purpose Service

47-49 Davis St

03 5888 5300

30 30 10 10

26 Dawe Ave

03 5883 9600

Tocumwal Lions Community Hostel

21-23 Jerilderie St

03 5874 3650

Tocumwal Multi Purpose Service

6-12 Adams St

64 Ungarie Rd

RSL LifeCare Roy Wotton Gardens

166 Bimmil St

1300 232 564

Uniting Eden

22 Barclay St

Merimbula 2548 RSL LifeCare Albert Moore Gardens

Pambula 2549 Imlay House

Tura Beach 2548 RSL LifeCare Hugh Cunningham Gardens 2B Tura Beach Dr

BELLINGEN Council

13257 21, 45, 77, 113 13377 3 18874

21, 45, 77, 113 13520 13097

21, 45, 77, 113 14298

13284

Bellingen 2454 RFBI Bellingen Masonic Village

TF b

Dorrigo 2453 Dorrigo Multi Purpose Service

12876

D TF b

20228

D TF D TF

13304

75 75

C D TF

13265

T TF

13810

03 5874 2166

21 21 10 10

1800 181 959

63 61

D TF b

13067

Raleigh 2454 RFBI Raleigh Urunga Masonic Village

BERRIGAN Council Berrigan 2712

Finley 2713 Finley Regional Care

Tocumwal 2714

BLAND Council

18895

18894

West Wyalong 2671 RFBI West Wyalong Masonic Village

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs BLAYNEY to CABONNE

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

182

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

BLAYNEY Council Blayney 2799 Blayney Multi Purpose Service

1 Osman St

6368 9000

1 Queen St

6368 3388

20 16 28 26

s s

TF b

13364

Lee Hostel

13319

5 Eulamore St

6367 3000

22 22

13635

15 Hoskins St

6835 1700

36 32

Bourke Multi Purpose Service

26 Tarcoon St

6870 8888

Whiddon Bourke

29 Darling St

1300 738 388

15 15 12 12

56 Doyle St

6830 5000

12 10

Aruma Lodge

229 Beryl St

08 8088 1630

Harold Williams Home

267 Eyre St

08 8080 1850

St Anne's Nursing Home

238 Piper St

08 8080 1850

58 9 40 40 121 42

s s s

6 Byron Bay Rd

1300 763 583

64 52

sWC

6685 6728

Carcoar 2791 Uralba Retirement Village

BOGAN Council Nyngan 2825 Nyngan Multi Purpose Service

18903

CDT

BOURKE Council Bourke 2840

BREWARRINA Council

18900

ATSI, CALD

13285

ATSI

18847

Brewarrina 2839 Brewarrina Multi Purpose Service

BROKEN HILL Council Broken Hill 2880

BYRON Council

13303

C TF C TF C D TF

20186 13548

Bangalow 2479 Feros Village Bangalow

Byron Bay 2481

14290

Byron Aged Care

1 Butler St

Feros Village Byron Bay

Cnr Cowper & Marvell Sts

1300 763 583

41 41 40 40

1 Reservoir Rd

1800 225 474

54 36

C D TF

6639 2300

66 65

C D TF

6344 1592

63 49

62 13147

6850 4000

12 4

18931

12 Bells Lane

6366 8097

28 28

3-7 Lord St

5852 4600

25 13

Mullumbimby 2482 Catholic Healthcare Coolamon Villa

Suffolk Park 2481 RSL LifeCare Patrick Bugden VC Gardens 182-184 Broken Head Rd

CABONNE Council

D TF

CALD

13301 13038 26, 69 12983

21, 45, 77, 113 14053

Canowindra 2804 Moyne Aged Care Centre

161 Nangar Rd

Eugowra 2806 Eugowra Memorial Multi Purpose Service Hill St

Molong 2866 Prunus Lodge

D TF

Yeoval 2868 Yeoval Aged Care

TF b

13287 13098

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

CARRATHOOL to COFFS HARBOUR

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

183

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

CARRATHOOL Council Hillston 2675 48D Burns St

6967 2727

18 18

13335

Abernethy Nursing Home

2 Mount View Rd

4993 3100

19 Wine Country Dr

Jacaranda Grove Hostel

2 Mount View Rd

4993 3100

Mountain View Lodge Hostel

28 Jurd St

4993 3000

RFBI Cessnock Masonic Village

30A West Ave

1800 181 959

F C D TF D F DT D TF b

13236

Calvary Cessnock Retirement Com'ty

52 296 42 45 65

412 Lang St

1800 181 959

91 91

1800 225 474

Lachlan Lodge RACF

CESSNOCK Council Cessnock 2325 1800 222 000

Kurri Kurri 2327 RFBI Kurri Kurri Masonic Village

52 168 s 42 s 45 s 65 s

117 13490 13535 13340

12877

C D TF b

48 48 54 54 63 63 110

s s

F C D TF D TF C D TF

D TF b g C D TF

CLARENCE VALLEY Council

13617

Grafton 2460 Catholic Healthcare St Francis RAC Grafton 226 Arthur St Clarence Village - Dougherty Villa

206 Arthur St

6643 2377

Southern Cross Care St Catherine's Villa 126 North St

1800 870 427

Whiddon Grafton

125 Crown St

1300 738 388

Mareeba Aged Care

6 Rannoch Ave

6645 2966

Whiddon Maclean

27 Union St

1300 738 388

118 80 60 56

12 Bent St

6642 3255

84 4

30 Lynhaven Cr

6644 5475

32 32

4 Freeburn St

1800 864 846

95 95

CDT

2 Nullamutt St

6836 3059

33 18

6652 1494

147 45 112 123 49 61

Maclean 2463

South Grafton 2460 Hall & Prior Grafton Aged Care Home

Ulmarra 2462 Rathgar Lodge

Yamba 2464 Uniting Caroona Yamba

COBAR Council

26, 69 13503 13296 99 13540 13828 ATSI, LGBTIQ

79 13007 13805

22, 74 14247

D TF

13638 3 13573

Cobar 2835 Lilliane Brady Village

COFFS HARBOUR Council

13764

Coffs Harbour 2450 Calvary The Brelsford

45 Victoria St

Catholic Healthcare St Augustine's AC

6-10 Bonville St

1800 225 474

Catholic Healthcare St Joseph's Res AC

37 Azalea Ave

1800 225 474

Coffs Harbour Grange Care Community 50 Lakes Dr

0497 664 171

Legacy on Victoria Residential Aged Care 55 Victoria St

1300 534 229

RFBI Coffs Harbour Masonic Village

1800 181 959

33 Mackays Rd

21 TF 112 C D TF 123 s WC D TF 7 s C F

North Boambee Valley 2450 Fresh Hope Care Coffs Haven Res Care Serv 18 Sand St

1800 005 484

100 100 s

T DT

C D TF

14210

26, 69 13546 26, 69 12905

CALD

H H

IBC, OBC 18791 13191 13648 14217

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs COFFS HARBOUR continued to DUBBO

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

184

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

COFFS HARBOUR Council continued Toormina 2452 3 Marian Pl

6658 6133

101 101 s

Woolgoolga & District Aged Care Centre 49 High St

6654 0022

66 66

6927 3477

Mater Christi Aged Care

D TF

13814

13646

C D TF

13305

6927 3303

33 33 12 12

140-148 Castlereagh St

6822 3193

30 30

13985

47 Bourbah St

6827 4200

13 13

6942 3511 1800 870 427

61 45 55 55

50 Tor St

6944 2066

19 17

Bilyara Hostel

1 Holman Pl

6341 1666

Weeroona Aged Care Residence

10 Comerford St

6342 3333

82 82 95 36

s D TF sWC D TF

315 Macquarie St

5852 4700

Woolgoolga 2456

COOLAMON Council Coolamon 2701 Allawah Lodge Aged Care Facility

Cnr Mirrool & Stinson Sts

Coolamon-Ganmain Multi Purpose Serv Doctor Buchanan Dr

18925

COONAMBLE Council Coonamble 2829 Koonambil Aged Care

Gulargambone 2828 Gulargambone Multi Purpose Service

COOTAMUNDRA-GUNDAGAI Council

13237

D TF D TF

14194

Cootamundra 2590 Cootamundra Nursing Home

121 Mackay St

Southern Cross Care Cootamundra RAC 14 Scott Ave

Gundagai 2722 Uralba Hostel

COWRA Council

99 13022

13021

Cowra 2794

DUBBO Council

g H ATSI

13599 13093

Dubbo 2830 Bracken House

Catholic Healthcare Holy Spirit AC Dubbo 6 Tony McGrane Pl

1800 225 474

Catholic Healthcare St Mary's Villa Dubbo 46 Darling St

1800 225 474

Dubbo Homestead Care Community

80 Muller St

0428 419 574

Kintyre Lodge

2 Glenabbey Dr

6884 2500

Orana Gardens Residential Aged Care

81 Windsor Pde

6841 4100

RFBI Dubbo Masonic Village

2A Capstan Dr

1800 181 959

RSL LifeCare Bill Newton VC Gardens

28 Lansdowne Dr

1300 232 564

74 62 49 80 81 125 70 60

74 s 62 49 6 s 81 105 s 70 60

Wellington 2820 Maranatha House

127-137 Whiteley St

6845 3088

80 80

C D TF D TF F C D TF D TF TF

T b D TF

C D TF

13641 26, 69 13914 26, 69 13622 CALD

IBC, OBC 14204 11 61790 61662 21855

21, 45, 77, 113 20692 13800

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

DUNGOG to GLEN INNES SEVERN

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

185

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

DUNGOG Council Dungog 2420 RSL LifeCare Lara Aged Care

1300 232 564

65 53

1800 870 427

Calton Rd

64 Hospital Rd

D TF

21, 45, 77, 113 13182

50 50

D TF

99 13321

1800 225 474

95 95

D TF

26, 69 13323

1 Guy Lane

13 44 78

40 40

114 13163

65-69 Heath St

4471 6091

80 80

TF b

1800 005 484

92 92

EDWARD RIVER Council

Deniliquin 2710 Southern Cross Care Orana Res Aged Care 59 Napier St

EUROBODALLA Council Batehaven 2536 Catholic Healthcare Maranatha Lodge

Batemans Bay 2536 IRT Crown Gardens

Broulee 2537 Banksia Villages

Catalina 2536 Fresh Hope Care The Glen Res Care Serv 16 Correa Pl

D TF

19726

s s

D TF D F

96D 13866

D TF

Dalmeny 2546 Estia Health Dalmeny

25-29 Noble Pde

4476 8744

IRT Dalmeny

4 Ruth Pl

13 44 78

105 91 80 42

269 Beach Rd

0409 573 394

130 80

35-39 River St

13 44 78

31 31

Corowa Hospital Nursing Home

53 Guy St

6033 7666

Southern Cross Care Karinya Res AC

125 Guy St

1800 870 427

31 5 84 84

91-97 Sturt St

6026 6800

21 21

Princess St

6930 9200

21 19

1800 225 474

130 130

Denhams Beach 2536 Denhams Beach Care Community

Moruya 2537 IRT Moruya

FEDERATION Council

13868

114 13228

H CALD

IBC, OBC 13180 114 13718

Corowa 2646

Howlong 2643 Oolong Aged Care

Urana 2645 Urana Multi Purpose Service

FORBES Council

13029

C D TF D TF

99 13634

H g

European

13332

13359

D TF

26, 69 13224

Forbes 2871 Catholic Healthcare Jemalong Res Village 240 Edward St

GILGANDRA Council Gilgandra 2827 Cooee Lodge Hostel

2 Townsend Dr

6817 8744

Gilgandra Multi Purpose Service

6 Chelmsford Ave

6880 5900

Jack Towney Hostel

3-5 Stocking Cr

6817 8777

50 50 19 19 13 13

6734 7900

13 13

GLEN INNES SEVERN Council

s s s

g H ATSI

13600

ATSI

13056

14216

Emmaville 2371 Vegetable Creek Multi Purpose Service 13-33 Glen Innes Rd

13862

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs GLEN INNES SEVERN continued to HAY

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

186

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

GLEN INNES SEVERN Council continued Glen Innes 2370 RFBI Glen Innes Masonic Village

175 Lambeth St

1800 181 959

Roseneath Aged Care Centre

205 Meade St

6732 2043

51 51 75 47

GOULBURN-MULWAREE Council

13412

13705

Goulburn 2580 Gill Waminda Aged Care Centre

4 Mary St

4823 4300

RFBI Goulburn Masonic Village

10 Long St

1800 181 959

Southern Cross Care Tenison RAC Goulburn 19 Upper Sterne St

1800 870 427

Warrigal Goulburn

1800 927 744

7 St Aubyn Rd

GREATER HUME Council

103 43 30 160

91 43 s 30 108 s

62 13330

D TF C D TF D TF C D TF

13675

99 18854 13723

Culcairn 2660 51-55 Balfour St

6029 8203

22 22

7 Keighran St

6929 4999

12 2

18767

Holbrook Health Service

30 Bowler St

6036 2522

47-55 Bowler St

6036 2817

F TF

13052

Holbrook Hostel

16 16 21 21

80 Creek St

6026 3799

21 21

Pioneers Lodge

15-23 Sidlow Rd

6960 2500

Uniting Griffith

67-71 Erskine Rd

1800 864 846

95 67 80

650 Oakes Rd

6962 7700

90 68

McLean Care Mackellar Alkira

35-45 Marquis St

6742 9100

McLean Care Mackellar Apex Road

2 Apex Rd

6741 5400

41 41 79 31

Culcairn Multi Purpose Service

Henty 2658 Henty Multi Purpose Service

13063

Holbrook 2644

Jindera 2642 Jindera Gardens Hostel

GRIFFITH Council

13331 European

14329

Griffith 2680

Yoogali 2680 Scalabrini Griffith

12992

D TF b TF

3 14259 13543

GUNNEDAH Council Gunnedah 2380

GWYDIR Council

TF C D TF b

13045

14287

Bingara 2404 21 14 28 28

TF CDT

18942

C D TF TF

12901

6728 9000

36 36 15 15

6993 1680

24 24

Bingara Multi Purpose Service

8 Copeton Dam Rd

6728 0100

Touriandi Lodge

4 Bora Rd

6724 2199

Naroo Frail Aged Care Facility

152 Long St

6729 1314

Warialda Multi Purpose Service

144-146 Long St

258-260 Coke St

Warialda 2402

HAY Council

13091

18940

Hay 2711 Haydays Retirement Hostel

TF b

13572

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

HILLTOPS to KYOGLE

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

187

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

HILLTOPS Council Boorowa 2586 Boorowa Multi Purpose Service

62-80 Dry St

6380 2100

Burrowa House Aged Care

79 Ford St

6385 3773

17 13 20 20

53 Scott St

6380 6600

TF T

13809

20 20

14356

TF D TF

87 12900

13051

Harden 2587 Murrumburrah-Harden Health Service

Young 2594 Mercy Place Mount St Joseph's

61 Campbell St

1300 096 428

Southern Cross Care Young Res AC

60-65 Demondrille St

1800 870 427

63 59 83

6725 4223

18 18

6721 7300

138 76

C D TF

s s

INVERELL Council

13328

99 13033

Ashford 2361 Sunhaven Hostel

10-14 Kneipp St

Inverell 2360 McLean Care Inverell Residential Care Services 67 Killean St

JUNEE Council

14357

Junee 2663 Cooinda Court Aged Care Facility

24-28 Commins St

6924 2588

Junee Multi Purpose Service

67 Broadway St

6924 8200

30 30 30 28

80-114 Macleay St

6561 0900

175 129

6560 2120

60 60

6566 5872

80 70

1800 718 348

82 66 58 89 89

KEMPSEY Council

T TF

13552

D TF

19811

18846

Frederickton 2440 Macleay Valley House

Greenhill via Kempsey 2440 Booroongen Djugun Aged Care Facility 337-351 River St

South West Rocks 2431 Calvary The Mariner

110 Gregory St

West Kempsey 2440 Bupa Kempsey

71-97 Cochrane St

Cedar Place Aged Care

58 Cochrane St

6563 1177

Vincent Court

88 Leith Street

6562 6062

D TF

ATSI, CALD

13854 19221 97D 12957

TF TF C D TF

13384

20 20 100 80

CDT

3 13917

134 134 s

C D TF

13855

KIAMA Council

13385

Gerringong 2534 Uniting Boronia Gerringong

33 Greta St

1800 864 846

Uniting Gerringong

33 Greta St

1800 864 846

Kiama 2533 Blue Haven Illawarra

14a Bonaira St

4203 4055

2 Hospital Rd

6665 4100

KYOGLE Council

3 38514

Bonalbo 2469 Bonalbo Multi Purpose Service

P 15 15

38443

Kyogle 2474 Kyogle Multi-Purpose Service Whiddon Kyogle

Kyogle Memorial Hosp, 6630 0400 199 Summerland Way 207-253 Summerland Way 1300 738 388

28 40 40

TF TF

18891 13965

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs LACHLAN to LAKE MACQUARIE

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

188

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

LACHLAN Council Condobolin 2877 1300 232 564

78 54

C D TF

Uabba St

6898 0200

16 14

13165

Lot 10 Moondana St

6891 6200

18850

1300 738 388

53 53

C D TF

Calvary Nazareth Retirement Community Vincent St

1800 222 000

21 Lentara Rd

1800 864 846

D TF C TF

H H

117 13145

Uniting Narla Belmont North

50 50 72 48

12 The Ridgeway

1300 221 122

89 89

18265

136 Marconi Rd

4973 6799

124 68

D TF

Anglican Care CA Brown Lodge

87 Toronto Rd

1800 733 553

Anglican Care McIntosh Court

Toronto Rd

1800 733 553

126 126 s 63 63

D TF D TF

RSL LifeCare William Beech Gardens

2 Madline St

Lake Cargelligo 2672 Lake Cargelligo Multi Purpose Service

Tottenham 2873 Tottenham Multi Purpose Service

LAKE MACQUARIE Council

21, 45, 77, 113 14233

Belmont 2280 Whiddon Belmont

10 Gibson St

Belmont North 2280

Bolton Point 2283 Bolton Clarke Bolton Point

Bonnells Bay 2264 Bayside NSW Aged Care

Booragul 2284

Cameron Park 2285 Cameron Glen Supported Living Village 40 Harris St Cameron Park Care Community

60 Northlakes Dr

P 73 73 0408 265 643 120 120 4958 8880

C C D TF

Cardiff 2285 HammondCare Cardiff Residential Care 158 Macquarie Road

1800 776 112

90 90

131 Main Rd

4954 1700

60 60

1800 870 427

51 51

4943 3675

102 58

4977 0148 4977 0148

40 40 123 74

1800 181 959

131 127

1800 222 000

52 52

1800 864 846

Caves Beach 2281 Southern Cross Care Mawson Court RAC 80 Caves Beach Rd

Charlestown 2290 Amaroo Aged Care Facility

66 Dudley Rd

Adventist Senior Living Alton Lodge

549-551 Freemans Dr

Adventist Senior Living Avondale House 10 Central Rd

Edgeworth 2285 RFBI Hawkins Masonic Village

3 Northville Dr

Eleebana 2282 Calvary St Francis Retirement Community Gleeson Cr

Garden Suburb 2289 Uniting Garden Suburb

7 Myall Rd

3 13125

86 13487

86 14355 SL CALD

107 22126 IBC, OBC 19826 20976

D TF

20171

99 14315

F F

13271

C TF C D TF

18424

Cooranbong 2265

13963

16-17 12891

Cardiff Heights 2285 Groves House

ATSI, CALD

14267

13160

D TF

117 13748

CDT

3 12960

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

LAKE MACQUARIE continued to LIVERPOOL PLAINS PHONE (02)

189

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

LAKE MACQUARIE Council continued Hamlyn Terrace 2259 Hakea Grove Aged Care

102 Louisiana Rd

4346 0100

Uniting Starrett Lodge Hamlyn Terrace

35-45 Louisiana Rd

1800 864 846

60 44 150 66 80 80

1800 776 112

99 99

Catholic Healthcare Our Lady of Loreto Gdns 1 Minnesota Rd

1800 225 474

Macquarie Hills 2285 HammondCare Res Care Macquarie Hills 158-160 Macquarie Rd

26, 69 13824

D TF D TF CDT

20461 3 13832

38838

Mount Hutton 2290 Anglican Care Greenmount Gardens

4 Bristol Cl

Tingira Hills Care Community

3 Violet Town Rd

Tingira Hills Care Community

3 Violet Town Rd

42 42 0408 265 643 182 120 0408 265 643 P 47 47

120 Redhead Rd

1300 738 388

175 50

1800 870 427

32 32

16 Cumberland St

4040 1911

97 30

Anglican Care Kilpatrick Court

152 Brighton Ave

1800 733 553

Fig Tree Point Aged Care Facility

7 Harris St

4950 4133

30 Forest Rd

1300 275 227

134 124

6953 1266

38 8 46 46 50 50

1800 733 553

F C D TF C

Redhead 2290 Whiddon Redhead

Toronto 2283 147 131 s 80 54

Wyee 2259 Bethshan Gardens Centre

LEETON Council

IBC, OBC 12927 IBC, OBC 21241 13728

99 13168

12968 86 21500

TF TF

WC D TF

110 13066

Teralba 2284 Waterview Aged Care Facility

86 13606

Swansea 2281 Southern Cross Care Tenison RAC Swansea 201-203 Northcote Ave

H H H SL

13225

Leeton 2705 Carramar Aged Care Facility Leeton

Cnr Wade & Palm Aves

RFBI Leeton Masonic Village

91 Karri Rd

Southern Cross Care Assumption Villa RAC 84 Brobenah Rd

1800 181 959 1800 870 427

s s

LISMORE Council

13019

D TF DT b F

13607 99 13302

Goonellabah 2480 80 80 63 20 151 87

Uniting Caroona Jarman Goonellabah

65-101 Rous Rd

1800 864 846

Uniting Caroona Kalina Goonellabah

65-101 Rous Rd

1800 864 846

Uniting Caroona Marima Goonellabah

65-101 Rous Rd

1800 864 846

RSL LifeCare Fromelles Manor

45 McKenzie St

1300 232 564

St Joseph's Nursing Home Lismore

20 Dalley St

6627 9356

63 63 130 70

35 Cullen St

6689 1400

10 Tebbutt St

6741 2222

68 53

T DT

Lismore 2480

Nimbin 2480 Nimbin Multi Purpose Service

s s

C TF C D TF

3 13575 Italian

3 14257 3 14256 21, 45, 77, 113 20495

Italian

12982 13951

LIVERPOOL PLAINS Council Quirindi 2343 Eloura

D TF

13713

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs LOCKHART to MID COAST

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

190

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

LOCKHART Council Lockhart 2656 55A Hebden St

6920 5610

23 23

13310

9 Emily St

6060 4000

30 30

C D TF

19149

1800 005 484

111 50

64 Dunmore Rd

1300 738 388

43 43

Calvary Mt Carmel Retirement Com'ty

9 Dwyer St

1800 222 000

RFBI Benhome Masonic Village

30 Regent St

1800 181 959

41 41 124

Maitland Grange Care Community

28 Broughton St

0408 265 643

Rutherford Park Care Community

4 Dietrich Cl

0408 265 643

80 6 132

27-31 Crawford St

1800 733 553

60 Princes St

1800 733 553

75 75 40 40

s s

D TF C F

117 13739

D TF C D TF b

96D 19213

Woodhaven Aged Care

The Rock 2655 Lutheran Aged Care Emily Gardens

MAITLAND Council East Maitland 2323 Fresh Hope Care Green Hills Res Care Serv 52-54 Stronach Ave

Largs 2320 Whiddon Largs

s C

Maitland 2320

F TF

C D TF D TF

MID COAST Council

13128

F D

Rutherford 2320

13313

117 13717

H g g

13529 CALD

IBC, OBC 13011

CALD

IBC, OBC 20776

Bulahdelah 2423 Anglican Care Cedar Wharf Lodge

Cundletown 2430 Anglican Care Bishop Tyrrell Place

Calvary St Paul's Retirement Community 54 River St

1800 222 000

Forster 2428 BaptistCare Kularoo Centre

Cnr Kularoo Dr & Boundary St 1300 275 227

Estia Health Forster

105 The Southern Pkwy

6555 5699

160 152 s 100 100

Gloucester 2422 Anglican Care Mirrabooka Place

1-25 Clement St

Hillcrest Nursing Home Gloucester

Church St

6538 5048

50 47 60

2 Mirreen St

4997 0767

64 41

39-59 Medowie Rd

6553 3973

80 80

51-53 Cowper St

4994 5433

31 31

Alkira Lodge

2A Bushland Dr

6592 0000

Anglican Care Storm Village

109 Cowper St

1800 733 553

Estia Health Taree

424 Wingham Rd

6539 3700

Karingal Gardens

9 Bligh St

6539 5700

89 117 121 100

42 Spinifex Ave

4919 7000

1800 733 553

Hawks Nest 2324 RSL LifeCare Peter Sinclair Gardens Banyula Lodge

Stroud 2425 Stroud Community Lodge

Taree 2430

Tea Gardens 2324 Estia Health Tea Gardens

89 s 90 s 121 100 s

106 106 s

86 12932 86 19568

110 13541

F D TF

86 38831

C D TF

21, 45, 77, 113 13295

Old Bar 2430

13354

12912

D TF b C

13294

F D TF b D F D TF D TF b

14335

86 14084 96D 18539 20478 96D 19910

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

MID COAST continued to NAMBUCCA

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

191

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

MID COAST Council continued Tuncurry 2428 Estia Health Tuncurry

4 Bonventi Cl

6554 7522

GLAICA House

22 Flora Pde

6554 5521

Wingham 2429 Whiddon Wingham

129 49 146 140 s

TF C D TF C

12 Primrose St

1300 738 388

82 34

27-31 Mayne St

6374 2222

25 25

93-95 Angus Ave

1300 232 564

19 19

MID WESTERN Council

96D 14294 13309

13070

13078

21, 45, 77, 113 13532

D TF TF C D TF

13057 IBC, OBC 12997

13365

Gulgong 2852 Wenonah Lodge

Kandos 2848 RSL LifeCare ADA Cottage

Mudgee 2850 Kanandah

21 Douro St

6378 6400

Mudgee Grove Care Community

3 Menchin St

0428 419 574

Whiddon Mudgee

44 Court St

1300 738 388

90 90 48 10 69 69

24 Fitzgerald St

6357 6100

24 24

10 Victoria Tce

1300 738 388

96 88

D TF

13226

98 Punt Rd

03 5453 2080

55 55

C D TF

13327

Menarock LIFE Moama

63 Regent St

1300 096 971

82 Regent St

1800 870 427

TF D TF

14285

Southern Cross Care Moama Res AC

50 17 56 56

38 Turora St

03 5888 9555

17 17

6954 4202

19 19

33-39 Southey St

03 5886 6700

12 11

Denman Multi Purpose Service

51-53 Ogilvie St

6547 3999

Merton Court Hostel

45 Ogilvie St

6547 2684

13 13 17 17

TF T

1800 222 000

65 65

H Dementia care available

6598 5000

95 18

Rylstone 2849 Rylstone Multi Purpose Service

MOREE PLAINS Council

14052

Moree 2400 Whiddon Moree

MURRAY RIVER Council Barham 2732 Murray Haven Homes

Moama 2731

Moulamein 2733 Edward River Gardens

MURRUMBIDGEE Council

99 14351

C D TF

13508

13598

Coleambally 2707 Cypress View Lodge

16-24 Kookaburra Ave

Jerilderie 2716 Jerilderie Multi Purpose Service

MUSWELLBROOK Council

ATSI

14330

Denman 2328

Muswellbrook 2333 Calvary Muswellbrook Retirement Com'ty 15 Cassidy Ave

NAMBUCCA Council

12974 13443 117 13716

Macksville 2447 Autumn Lodge Aged Care

1-3 Short St

D TF

13282

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs NAMBUCCA continued to NEWCASTLE

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

192

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

NAMBUCCA Council continued Nambucca Heads 2448 Riverside Gardens Aged Care

20 Riverside Dr

Uniting Pacifica Nambucca Heads

11 Short St

1800 864 846

97 97 86 86

6749 7000

16 16

C TF C D TF

14034

12896

6598 5000

D TF CDT

NARRABRI Council

18559

3 20224

Boggabri 2382 Boggabri John Prior Multi Purpose Service 10 Wee Waa St

Narrabri 2390

ATSI

14338

Whiddon Narrabri Jessie Hunt

84 Gibbons St

1300 738 388

Whiddon Narrabri Robert Young

52 Gibbons St

1300 738 388

45 4 53 53

River St

1300 738 388

30 30

Narrandera Homestead Care Community 54 Lethbridge Dr

0409 573 394

RSL LifeCare Teloca House

1300 232 564

79 6 61 61

134-138 Cathundril St

6889 1611

47 47

28 Harris St

5881 9200

18 18

13967

D TF

58-59 21947

Wee Waa 2388 Whiddon Wee Waa

NARRANDERA Council

14284

Narrandera 2700 120 Audley St

NARROMINE Council

TF TF

CALD

IBC, OBC 13896 21, 45, 77, 113 13320

Narromine 2821 Timbrebongie House

Trangie 2823 Trangie Multi Purpose Health Service

CDT

NEWCASTLE Council

13058

Elermore Vale 2287 Regis Elermore Vale

156 Cardiff Rd

1300 998 100

Uniting Koombahla Elermore Vale

138 Lake Rd

1800 864 846

120 120 108 76

137A Lindsay St

1800 864 846

101 Mordue Pde

Mayfield Aged Care

115 Crebert St

Uniting Irwin Hall Mayfield

13-15 Section St

3 18557

71 71

3 13816

1800 733 553

86 82

D TF

86 13060

4967 1060

13794

1800 864 846

109 67 38 38

4016 4160

66 66

1300 253 320

55 55

1800 733 553

Hamilton 2303 Uniting Lindsay Gardens Hamilton

Jesmond 2299 Anglican Care Jesmond Grove

Mayfield 2304

Mayfield East 2304 Fronditha Care Hippocrates Res Aged Care 30 Crebert St

Mayfield West 2304 Charles O'Neill

1 Wilson St

TF b

Merewether 2291 46 John Pde

4963 4300

55 55 42 20

222 Kings Rd

1800 225 474

50 45

Anglican Care Scenic Lodge Merewether 251 Scenic Dr Carpenter Court Aged Care Centre

New Lambton 2305 Catholic Healthcare St John's Villa

3 13393 19169

26, 69 13162

TF TF

86 19866

26, 69 13477

62 13446

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

NEWCASTLE continued to OBERON

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

193

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

NEWCASTLE Council continued Newcastle West 2302 RSL LifeCare - Badcoe House

510 King St

1300 232 564

240 Maitland Rd

1800 222 000

135 87

C D TF

128 Fullerton Rd

1800 722 679

124 100 s

CDT

T F b g CALD D TF TF C D TF H

Sandgate 2304 Calvary St Joseph's Retirement Com'ty

Stockton 2295 PAC Stockton

Wallsend 2287 SummitCare Wallsend

7 Bent St

Wallsend Aged Care Facility

Cnr Longworth Ave & Bean St 4924 6320

Wallsend Manor Aged Care

8 McNaughton Ave

4038 1800

Woodlands Lodge

100 Lake Rd

4965 2200

142 98 6 91 51 72

1300 275 227

153 153

4944 1500

Warabrook 2304 BaptistCare Warabrook Centre

24 Casuarina Cct

Waratah 2298 Bethel Aged Care Facility

30 Lorna St

Bupa Waratah

219 Christo Rd

4047 5990 1800 718 348

Calvary St Martin de Porres Retire Com'ty 26 Lorna St

1800 222 000

HammondCare Waratah

15 Tinonee Rd

1800 776 112

Maroba Lodge

15 Myall Rd

4935 0300

Maroba Manor

58 Edith St

4935 0300

75 108 41 232 55 100

21, 45, 77, 113 39053

s 41 s 232 55 80

g H Note 1 H

117 13245 14048 100 18866 13489 193 21736 13453

DTF

110 13544

TF TF

13912

C F CDT D TF D TF

97D 18530 117 13758 13451

13344 13345

BOOK YOUR PRIVATE TOUR TODAY

A NEW ERA IN AGED CARE

4044 4323

Residential accommodation, respite and dementia services. 8 McNaughton Avenue, Wallsend NSW 2287 Ph: 02 4038 1800 | wallsendmanor.com.au

OBERON Council Oberon 2787 Oberon Multi Purpose Service

67-75 North St

6336 6700

Oberon Village

115 Albion St

6339 1000

Note: 1. Eastern European, European

16 2 70 54

F D TF

13368 66 20806

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

NSW & ACT 2022

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs ORANGE to PORT MACQUARIE-HASTINGS

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

194

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

ORANGE Council Orange 2800 Ascott Gardens

83 Spring St

Calare Aged Care

124 March St

Catholic Healthcare St Francis RAC Orange 85-89 Clinton St

6362 2201 6362 2311 1800 225 474

78 52 53 77 99 148

D TF b C D TF D TF H C TF D T F g CALD D TF

53 77 61 138

13366 16-17 14353 26, 69 13367

Gosling Creek Aged Care

1503 Forest Rd

6369 9800

Orange Grove Care Community

152 Sieben Dr

0428 419 574

Uniting Wontama Orange

30-38 Byng St

1800 864 846

130 Huntley Rd

6363 3750

60 60

BaptistCare Niola Centre

29 Bushman St

1300 275 227

Rosedurnate Aged Care Centre

46 Orange St

Southern Cross Care Parkes Res AC

2-10 Middleton St

1800 870 427

48 18 70 49 62 62

2 Frazer Ave

6869 1400

10 10

44 Brookview St

6892 1900

13289

1 Hinkler St

6892 6400

12 12

18849

6559 8777

106 52 59 59

Spring Creek 2800 Benjamin Short Grove

IBC, OBC 13194 3 13109 20694

Note 1

PARKES Council

16-17 21033

Parkes 2870 6862 2300

D TF b C TF TF

Peak Hill 2869 Frazer Court Hostel

110 13144 62 13707 99 13288

13632

Trundle 2875 Trundle Multi Purpose Service

Tullamore 2874 Tullamore Multi Purpose Service

PORT MACQUARIE-HASTINGS Council Laurieton 2443 Laurieton Lakeside Aged Care Residence 349 Ocean Dr Whiddon Laurieton

57 Peach Gr

1300 738 388

Bethany Aged Care Centre

2-6 Gray St

6583 7600

Emmaus Res Care Port Macquarie

16 Colonel Barney Dr

6589 9800

Garden Village Port Macquarie

7 Garden Cr

6582 8923

Maryknoll House - Port Macquarie

Lochinvar Pl

6584 1996

Mount Carmel House - Port Macquarie

Lochinvar Place

6584 3449

TF C D TF

Port Macquarie 2444

RSL LifeCare Arthur Blackburn VC Gardens 821 Ocean Dr

1300 232 564

Regis Port Macquarie

10 Sherwood Rd

1300 998 100

Sienna Grange Aged Care

32 John Oxley Dr

1300 290 598

St Agnes' House - Port Macquarie

Lochinvar Place

6583 3811

Uniting Mingaletta Port Macquarie

7 Sherwood Rd

1800 864 846

142A Cameron St

6585 2811

68 116 142 42 21 80 100 68 63 131

64 116 105 s 42 s 21 80 100 68 63 s 131

139 77

Note: 1. Services for homeless residents, those at risk of homelessness/financially & socially disadvantaged residents

F F TF D TF F TF D TF

12979 13962 62 13264

TF D TF C TF

Wauchope 2446 Bundaleer Care Services

Dementia care available

13821 12959 13494 13496

21, 45, 77, 113 20779

H H

30 21088

14340

58-59 13822 13493 3 20223

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

PORT STEPHENS to SHELLHARBOUR

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

195

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

PORT STEPHENS Council Corlette 2315 Regis Port Stephens

40 Bagnall Beach Rd

1300 998 100

150 90

Fingal Bay 2315 Bill King Aged Care Facility

44 Farm Rd

4981 1611

Raymond Terrace 2324 Raymond Terrace Gardens Care Com'ty 15 Sturgeon St North

4 Muller St

80 80

1800 864 846

60 60

CDT

Shoal Bay 2315 Harbourside Haven Nursing Home & Hostel 89A Shoal Bay Rd

151

1800 222 000

41 41

4842 9000

27 27

4984 1811

Tanilba Bay 2319 Calvary Tanilba Shores Retirement Com'ty 71 Tanilba Ave

C D TF

0408 265 643

Salamander Bay 2317 Uniting Salamander Bay

QUEANBEYAN-PALERANG Council

58-59 12910

D TF

13911

H CALD

IBC, OBC 13139

3 13249

14333

117 13909

Braidwood 2622 Braidwood Multi Purpose Service

73 Monkittee St

Queanbeyan 2620 BaptistCare George Forbes House

Cnr Collett & Erin Sts

Heritage Queanbeyan

7 Campbell St

Warrigal Queanbeyan

111 Campbell St

1300 275 227 6297 1811 1800 927 744

13380

85 85 s 88 124 124

D TF D TF D TF

RICHMOND VALLEY Council

110 13576 13577 13373

Casino 2470

1300 738 388

30 30 73 73 64 24

63 Surry St

1300 275 227

45 45

95 Daintree Dr

1800 927 744

2 Pine St

Richmond Lodge

67 Barker St

6662 1937

Southern Cross Care St Michael's RAC

62 Centre St

1800 870 427

Whiddon Casino

Gitana St

99 13740

C D TF

110 12984

151 95

D TF

17865

1800 927 744

149 89

D T F b g H Dutch, Italian, Macedonian

13664

5 Rowland Ave

1800 927 744

40 40

50 Harbour Blvd

1800 927 744

128 128

C D TF b

19894

7-23 Wallaroo Dr

1800 864 846

100 100

3 19992

1 Arcadia St

1800 927 744

100

Coraki 2471 BaptistCare Mid Richmond Centre

12986

C D TF D TF C TF

SHELLHARBOUR Council

13922

Albion Park 2527 Warrigal Mt Terry

Albion Park Rail 2527 Warrigal Albion Park Rail

Mount Warrigal 2528 Warrigal Mt Warrigal

Shell Cove 2529 Warrigal Shell Cove

Shellharbour 2529 Uniting Elanora Shellharbour

Warilla 2528 Warrigal Warilla

Note: 1. Croatian, Greek, Italian, Macedonian, Serbian

14033

D T F b g H Note 1

13699

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs SHOALHAVEN to SNOWY MONARO

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

196

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

SHOALHAVEN Council Basin View 2540 130 The Wool Rd

1800 181 959

50 50

RFBI Berry Masonic Village

41 Albany St

1800 181 959

Uniting Berry

10 Victoria St

1800 864 846

40 40 106 76

43 Brinawarr St

0409 573 394

60 6

976 Culburra Rd

13 44 78

78 40

130 Princes Hwy

13 44 78

141 101 s

RFBI Basin View Masonic Village

TF b

13811

DT b C D TF

13616

Berry 2535

Bomaderry 2541 Shoalhaven Place Care Community

s s

Culburra Beach 2540 IRT Culburra Beach

Milton 2538 IRT Sarah Claydon

Mollymook 2539 Cnr Princes Hwy & Illet St

1300 272 273

90 70

Fresh Hope Care Clelland Lodge

201 Illaroo Rd

1800 005 484

Rose Mumbler Village

55 Judith Dr

4428 9400

4 Brereton St

13 44 78

Arcare Mollymook

CALD

IBC, OBC 13333

114 14230

D TF

114 13531

32-32D 62090

123 123 s 21 19 s

C D TF

13511

D TF C D TF DT TF

North Nowra 2541

Nowra 2541

3 19887

ATSI

13298

RSL LifeCare Jonathan Rogers GC House 124 Wallace St

1300 232 564

Uniting Osborne House Nowra

54-60 Osborne St

1800 864 846

Uniting Osborne Nowra

54-60 Osborne St

1800 864 846

79 68 107 29

189 Old Southern Rd

1300 111 278

64 2

Cnr Meriton St & Loralyn Ave

13 44 78

89 81

114 13746

18 Iverison Rd

4441 1666

70 70

D TF

13608

100 The Wool Rd

4443 0077

126

IRT Greenwell Gardens

79 s 60 101 23

South Nowra 2541 Anglicare Jean Ross House

Sussex Inlet 2540 Inasmuch Community Res Aged Care

Worrowing Heights 2540 Coastal Waters Aged Care

SINGLETON Council

114 13148 21, 45, 77, 113 18782 3 21329 3 13756 IFC-1, 5, 29, 61 13874

St Georges Basin 2540 IRT St Georges Basin

H H H H

16-17 14337

F TF

117 14235

Singleton 2330 Calvary Cooinda Retirement Community 42 Bathurst St Mercy Services Residential Aged Care

1800 222 000

34 34 44 7

24 Combo Lane

6572 2499

Uniting Alroy House Singleton

128 Blaxland Ave

1800 864 846

Uniting Elizabeth Gates Singleton

128 Blaxland Ave

1800 864 846

49 49 78 62

7 Jindalee St

6456 3039

14 14

Bombala Multi Purpose Service

126-128 Wellington St

6458 5777

Southern Cross Care Currawarna RAC

1 Joseph St

10 10 32 32

Singleton Heights 2330

C D TF C T

SNOWY MONARO Council

13790 3 12975 3 13179

Berridale 2628 Snowy River Hostel

Bombala 2632 1800 870 427

13571

19202

99 13623

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

SNOWY MONARO continued to TENTERFIELD

PHONE (02)

s W C DT F b gH

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REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

197

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

SNOWY MONARO Council continued Cooma 2630 1 Binalong St

6452 1669

40 40

15 Craigie St

6459 8000

10 10

6941 4333

Mitchell Street

Catholic Healthcare Blakeney Lodge Uniting Tumut

Yallambee Lodge Cooma

13516

13464

19 14

18924

6948 9600

41 39

13017

27-29 Carey St

1800 225 474 1800 864 846

TF TF

26, 69 13299

112 Lambie St

30 26 99

TF T

18860

13044

Delegate 2633 Delegate Multi Purpose Service

SNOWY VALLEYS Council

Batlow 2730 Batlow-Adelong Multi Purpose Service 61-81 Pioneer St

Tumbarumba 2653 Tumbarumba Multi Purpose Service

Tumut 2720

TAMWORTH Council

3 13089

Barraba 2347 Barraba Multi Purpose Service

Edward St

6782 2500

Richardson House

24 Gotha St

6782 1563

16 16 21 21

112 Court St

6785 4000

40 40

52 Churchill Dr

1800 181 959

87 87

D TF b

Cnr Tribe & Peel Sts

1800 864 846

60 60

Bupa Tamworth

68-74 Bligh St

1800 718 348

Nazareth House Tamworth

80-104 Manilla Rd

1800 749 123

RFBI Tamworth Masonic Village

14-16 Kitchener St

1800 181 959

105 90 90 62 62

TF D TF DT b

Manilla 2346 Manilla Hospital & Health Service

Moonbi 2353 RFBI Moonbi Masonic Village

North Tamworth 2340 Uniting Alblas Lodge Tamworth

Tamworth 2340

13047

Nazareth Care

Book your tour today!

Aged care from the heart

Call 1800 749 123

– Tamworth –

Nazareth_Strip_2022-NSW-V2.indd TEMORA Council

13604 3 13926 97D 12993 81 13568 13605

5/11/21 12:24 pm

Temora 2666 Whiddon Temora

180 Kitchener Rd

1300 738 388

76 76

TENTERFIELD Council

C D TF

13143

C D TF F

14219

Tenterfield 2372 Haddington Nursing Home

126 Duncan St

6736 4444

Millrace Hostel

422 Rouse St

6736 2622

46 23 36 36

45 Beaury St

6634 1600

Urbenville 2475 Urbenville Multi Purpose Service

s s

13725 13356

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs TWEED to URALLA

NSW & ACT 2022

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

198

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

TWEED Council Banora Point 2486 Bolton Clarke Darlington

126 Leisure Dr

1300 076 566

Bolton Clarke Winders Lodge

26 Winders Pl

1300 076 566

Bupa Banora Point

18 Ballymore Ct

1800 718 348

Southern Cross Care St Martha's RAC

3-7 Leisure Dr

1800 870 427

Feros Village Wommin Bay

McKissock Dr

1300 763 583

Uniting Kingscliff

24A Kingscliff St

1800 864 846

90 40 103 40

90 40 97 40

Kingscliff 2487 70 70 86 59

D TF F C D TF TF

s s

0497 664 171

44 44 109 91 86 12

41-51 Ballina St

1800 718 348

151

7-9 Florence Pl

0497 664 171

120 120

437 Tweed Valley Way

6672 3435

Heritage Lodge Aged Care

194-198 Byangum Rd

5631 1200

Murwillumbah Greens Care Community Ingram Pl

Tweed Heads 2485 Tweed River Care Community

Tweed Heads South 2486 Raffles Aged Care

Peregrine Dr, Off 2 Falcon Way 07 5506 1200

Southern Cross Care St Joseph's RAC

1-9 Blundell Blvd

1800 870 427

Bangalor Retreat

27 Stott St

07 5599 9803

Tweed Valley Care Community

Carramar Dr

0497 664 171

99 12919

13081 3 13243

TF TF C D TF

Pottsville 2489 Bupa Pottsville Beach

13633 97D 13116

CD C T

Murwillumbah 2484 Greenhills Lodge

13106

H H

98 80 s 101 101

TF D TF

101 101 111 42

D TF D TF

UPPER HUNTER Council

13883 CALD

IBC, OBC 12999 97D 19237

TF D TF

Tweed Heads West 2485

13042

CALD

IBC, OBC 18792 13246

99 12904

64D 14010 CALD

IBC, OBC 13087

Merriwa 2329 Gummun Place Hostel

14-18 Marquet St

6521 7010

Merriwa Multi Purpose Service

Mackenzie St

6532 5000

16 16 15 15

6-10 Haydon St

6546 6668

24 24

13444

18593

13442

D TF TF

C D TF

Murrurundi 2338 Murravale Retirement Home

Scone 2337 HammondCare Strathearn House

75 Gundy Rd

1800 776 112

HammondCare Strathearn Village

Unit 2/2-4 Stafford St

1800 776 112

64 28 46 47

71 Laggan Rd

4832 2437

45 36

49-53 Bunnaby St

4840 2167

23 21

2 Thunderbolts Way

6723 7008

11 11

39 King St

6778 6380

36 36

UPPER LACHLAN Council

21552 13737

Crookwell 2583 Viewhaven Lodge

Taralga 2580 Phillip RH Chalker Sunset Lodge

URALLA Council

12922

13382

Bundarra 2359 Grace Munro Aged Care Centre

Uralla 2358 McMaugh Gardens Aged Care Centre

13812

13050

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

WAGGA WAGGA to WOLLONGONG

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

199

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

WAGGA WAGGA Council Wagga Wagga 2650 BaptistCare Caloola Centre

Suite 1, Plumpton Rd

1300 275 227

Catholic Healthcare – The Haven Res AC 156 Bourke St

1800 225 474

Gumleigh Gardens Residential Aged Care 29-35 Shaw St

6931 0409

Loreto Home of Compassion

33 Bardia St

6971 5715

RSL LifeCare Remembrance Village

50-56 McKell Ave

1300 232 564

The Mary Potter Nursing Home

6 Lewisham Ave

6932 3011

Wagga Wagga Aged Care Community

Spring St

03 9581 0100

PAC Walcha

2E Hill St

6777 4400

Walcha Multi Purpose Service

11F Middle St

75 148 44 76 83 80 94

101 44 17 s 83 s 60 s 94

WALCHA Council

D TF D TF D TF D TF C D TF D TF b F

110 14232 26, 69 13584

13660 13806 21, 45, 77, 113 13308 13921 38799

Walcha 2354 6777 4200

31 31 15 15

62 Walgett St

6756 4800

10 8

Lightning Ridge Multi Purpose Service 25 Pandora St

6820 5700

28 10

8 8

13523

WALGETT Council

18939

18901

18848

TF b

12902

13898

14222

13053

Collarenebri 2833 Collarenebri Multi Purpose Service

Lightning Ridge 2834 Walgett 2832 Walgett Multi Purpose Service

141 Fox St

6817 9400

Whiddon Walgett

116 Fox St

1300 738 388

18956

WARREN Council Warren 2824 Warren Multi Purpose Service

Doctor Kater Dr

6847 5400

30 30

5-9 Macquarie St

5849 9000

13 7

111-135 Martin St

6377 9100

20 16

12-14 Neate St

6842 0888

78 1

29-33 Digilah St

6370 3000

25 19

80-96 Cowra Rd

6349 1700

34 30

31-37 Murray St

03 5027 3384

65 65

211 Northcliffe Dr

1800 225 474

32 2

WARRUMBUNGLE Council

Baradine 2396 Baradine Multi Purpose Service

Coolah 2843 Coolah Multi Purpose Service

Coonabarabran 2357 Cooinda Aged Care Facility

Dunedoo 2844 Dunedoo Multi Purpose Service

C D TF b

14237

13055

14307

C D TF

13286

WEDDIN Council Grenfell 2810 Grenfell Multi Purpose Service

WENTWORTH Council Wentworth 2648 Murray House Wentworth Aged Care

WOLLONGONG Council Berkeley 2506 Catholic Healthcare St Mary's Res AC

26, 69 13307

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

NSW & ACT 2022

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs WOLLONGONG continued to YASS VALLEY

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

200

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

WOLLONGONG Council continued Coniston 2500 Warrigal Coniston

91 Bridge St

1800 927 744

C D TF

Corrimal 2518 Illawarra Diggers Aged & Com'ty Care

8 Blundell Pde

4225 4700

Dapto 2530 Anglicare Piper House Residential Care 4 Lindsay Evans Pl

105 105 s 111 111

120 101 101 81 70

TF D TF TF

Figtree 2525 12 Suttor Pl

4271 6855

Greenhill Manor

190 Princes Hwy

4239 5400

Hillside at Figtree

190 Princes Hwy

4239 5400

Horsley 2530

25 Quarry St

13 44 78

40 40

1A Railway Cres

4291 3000

44 44

D TF

74-80 Caldwell Ave

13 44 78

100 100 s

D TF

114 21062

13510 26, 69 13084

DT D TF DT D TF

Stanwell Park 2508

Tarrawanna 2518 Thirroul 2515 10 Tasman Pde

1800 005 484

34 16

Catholic Healthcare Villa Maria Centre

15A Blackman Pde

1800 225 474

Marco Polo Unanderra Care Services

70 Waples Rd

4272 7700

Uniting Farmborough Unanderra

91 Waples Rd

1800 864 846

96 96 166 86 108 85

Unanderra 2526

Warrawong 2502 1 Eyre Pl

4276 3212

100 100 s

IRT Diment Towers

39-45 Staff St

13 44 78

IRT Links Seaside

1 Ross St

13 44 78

63 62 s 153 153 s

Anglicare Eileen Armstrong House

20 Alice St

1300 111 278

IRT Woonona

4 Popes Rd

13 44 78

Marco Polo Woonona Care Services

11 Watergum Way

4222 9500

RSL LifeCare Thomas Eccles Gardens

26 Mount St

6226 1899

Yass Valley Aged Care

41 Castor St

6226 2030

Multicultural Aged Care Illawarra

11 19725

160 160 s

Port Kembla 2505

Fresh Hope Care McCauley Lodge

20134

13 44 78

William Beach Gardens at IRT Kanahooka 286 Kanahooka Rd

IRT Tarrawanna

96D 13110

Kanahooka 2530

Kennett Home

IFC-1, 5, 29, 61 14263

90 90

HammondCare Horsley Residential Care Level 1/116 Shone Avenue 1800 776 112

IRT Five Islands

14289 13129

D TF

1300 111 278

Estia Health Figtree

Macedonian

Wollongong 2500

Woonona 2517

114 13073

D TF

60 201 142 s W 168 159

D TF D TF D TF

YASS VALLEY Council

19119

114 12906 13351

Note 1

13587 3 13919 14297

H H

114 14202 114 19168 IFC-1, 5, 29, 61 13244

114 13120

21, 45, 77, 113 13379

20784

Yass 2582

Note: 1. CALD, European, Italian, LGBTIQ

82 82 65 57

D TF C F

13381

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

ACT

PHONE (02)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

ACT Aged Care Homes listed by Councils (LGAs) and then Suburbs

201

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

ACT Council Ainslie 2602 Goodwin House Ainslie

35 Bonney St

6175 5001

108 108 s

D TF

2 Joy Cummings Pl

13 44 78

100 100 s

D TF

114 19424

1800 222 000

100 100

D TF

117 18213

43 Were St

1800 927 744

144 144 s

D TF

20639

2 White Cr

1800 870 427

40 40

D TF

99 19279

C D TF

21, 45, 77, 113 12846

Belconnen 2617 IRT Kangara Waters

Bruce 2617 Calvary Haydon Retirement Community 2 Jaeger Cct

Calwell 2905 Warrigal Calwell

Campbell 2612 Southern Cross Care Campbell Res AC

Curtin 2605

12856

38 Theodore St

6285 1917

115 115 s

Goodwin Village Farrer

22 Marshall St

6175 5128

Pines Living

272 Beasley St

6196 8000

100 100 130 110

TF T

7 Boake Pl

1800 870 427

70 70

D TF

99 12863

200 Woodcock Dr

1800 864 846

83 73

3 21375

260 Soward Way

1300 535 000

380

45 Blaxland Cr

1300 275 227

138

138 Hardwick Cr

1800 181 959

53 53

RSL LifeCare Fred Ward Gardens

Farrer 2607

Garran 2605 Southern Cross Care Ozanam Res AC

Gordon 2906 Uniting Amala Gordon

Greenway 2900 Aspire Aged Care by LDK

Griffith 2603 BaptistCare Griffith Centre

Hughes 2605

TF b

12858 20838

63, 94, 109 38373

TF b

110 20428

Holt 2615 RFBI Holt Masonic Village

H Site undergoing redevelopment H

12842

12852

6283 4999

176 176 s

6242 2500

6247 3988 1300 232 564

114 32 79 79

15 & 27 Cockcroft Ave

6178 7200

187 154

D TF

12860

Jindalee Aged Care Residence

277 Goyder St

6239 6800

301 Goyder St

6295 1044

D TF C D TF

12844

Mountain View Aged Care Centre

169 64 67 67

PAC Canberra St Andrew's Village

95 Groom St

Kaleen 2617 RSL LifeCare Pine Borough Mona Tait Gdns 160 Ellenborough St

D TF

Lyneham 2602 Canberra Aged Care

48 Archibald St

RSL LifeCare Sir Leslie Morshead Manor 26 Archibald St

C D TF C TF

Monash 2904 Goodwin Village Monash

21, 45, 77, 113 61775

Narrabundah 2604

12843

g H CALD

21, 45, 77, 113 12845

62 12862

Looking for an alternative to a nursing home? We have the solution. Visit LDK.com.au or call 1300 535 000 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

202

Aged Care Guide

NSW & ACT 2022

ACT continued

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

PHONE (02)

1st time user? See page 155

DPS Advertisement Web Page Reference ID

ACT Council continued Page 2614 RSL LifeCare Bill McKenzie Gardens

23 Burkitt St

1300 232 564

Villaggio Sant' Antonio Res Aged Care

35 Burkitt St

6255 1794

Red Hill 2603

137 136 83 79 s

D TF D TF

111 Carnegie Cr

1300 275 227

65 65

Adria Care

89 Fremantle Dr

6288 0198

Warrigal Stirling

41 Fremantle Dr

1800 927 744

42 42 144

C D TF C TF

Uniting Eabrai Weston

12 Namatjira Dr

1800 864 846

Uniting Mirinjani Weston

11 Namatjira Dr

1800 864 846

BaptistCare Carey Gardens

Stirling 2611

Weston 2611 21 21 124 124

g H CALD g H CALD

21, 45, 77, 113 12849 12864 110 12841

68 12857

g H Note 1

20135 3 12861

DT CDT

Note: 1. CALD, Chinese, Croatian, Eastern European, German

Aged Care Guide

3 12848

PHONE (02)

Sup por 24/ ted Liv 7 Em ing 24 / ergen Total cy 7S Com uperv Call isor mu Dom nity F acil es On tic Serv ities Site ice Pur Resta s cha u ran t Reg se iste r e Ren d Nu rse tal Sm all P ets We lcom e

NSW & ACT 2022

DPS Web ID

Padstow Heights 2211

8708 4700

144 9999999

21819

Cameron Park 2285

4958 8880

Supported & Assisted Living Beauty Point Retirement Resort

33 Bernard Rd

Cameron Glen Supported Living Village

40 Harris St

Crowley Care

154 Cherry St

Freedom Banora Point by Aveo

2-4 Terranora Rd

Banora Point 2486 1800 316 924

Freedom Coffs Harbour by Aveo

92 Taloumbi Rd

Coffs Harbour 2450 1800 316 924

Freedom Tamworth by Aveo

51 Marius St

Freedom Tweed Heads by Aveo

1-3 Soorley St

Group Homes Australia Hunters Hill

29 Earl St

Hunters Hill 2110 1300 204 876

Group Homes Australia Northern Beaches

98 Alameda Way

Warriewood 2102 1300 204 876

Group Homes Australia Rose Bay

685 New South Head Rd

Group Homes Australia St Ives

Various locations in

Group Homes Australia Vaucluse

111 New South Head Rd

Vaucluse 2030 1300 204 876

Group Homes Australia Waverley

46 Carrington Rd

Waverley 2024 1300 204 876

Hunters Hill Lodge

43 Gladesville Rd

Living Choice Leisure Lea Gardens

201-207 Epping Rd

Minto Gardens

2 Sark Gr

Respite at Group Homes Australia

Various locations in

Sydney 2000 1300 204 876

Springwood Greens Assisted Living

79 Hawkesbury Rd

Springwood 2777 0428 419 574

Sunrise Supported Living Forster/Tuncurry

11A Chapmans Rd

The Palazzo

5 Mary St

Tingira Hills Care Community

3 Violet Town Rd

Mount Hutton 2290 0408 265 643

Warrigal Shell Cove

50 Harbour Blvd

Shell Cove 2529 1800 927 744

Ballina 2478 1300 139 099

Tamworth 2340 1800 316 924 Tweed Heads 2485 1800 316 924

Rose Bay 2029 1300 204 876 St Ives 2075 1300 204 876

Hunters Hill 2110

9879 6355

Marsfield 2122

8878 4903

Minto 2566 1300 111 278

Tuncurry 2428

5528 5001

Drummoyne 2047 1800 722 522

Advert Page

9 9

999999 45 9 9 88 9999999 9 50 9999999 9 55 9999999 9 72 9999999 9 10 9999 999 8 9999 999 8 9999 999 8 9999 999 8 99 9 999 8 99 9 999 50 9999999 9 10 999999 110 99 9 9 1 9999 999 62 9 99 99 78 9999999 9 16 9 9999 9 47 9999 99 9 6 999999 9 73

107 22126 14223 18012 19609 20926 18010 38891 21161 21162 20225 22044 22045 13240 20674 IFC-1, 5, 29, 61 62687 38991 IBC, OBC 21242 18996 22161 IBC, OBC 21241 19894

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

PHONE (02)

Merewether 2291 1800 733 553 55 55

Anglican Care Scenic Lodge Merewether

251 Scenic Dr

Anglicare Dorothy Boyt House

31 Raglan St

Ashburn House Aged Care

20-34 Ashburn Pl

BaptistCare Shalom Centre

159-165 Balaclava Rd

Bayswater Gardens

65 St Albans St

Bella Vista Gardens

16 Fairway Dr

Bethshan Gardens Centre

30 Forest Rd

Wyee 2259 1300 275 227

Calvary Haydon Retirement Community

2 Jaeger Cct

Bruce 2617 1800 222 000

Chiswick Manor Care Community

2 Windward Pde

Coffs Harbour Grange Care Community

50 Lakes Dr

Courtlands Aged Care

15 Gloucester Ave

Durham Green Manor and Lodge

153 Menangle Rd

Elizabeth Jenkins Place Aged Care Centre

8 Homestead Ave

Ferndale Gardens Aged Care Facility

33 Jersey Ave

Greenhill Manor

190 Princes Hwy

Hall & Prior Georges Estate

1 Centre St

Hillside at Figtree

190 Princes Hwy

Figtree 2525 4239 5400

Huntingdon Gardens Aged Care Facility

1-11 Connemarra St

Bexley 2207 8080 3850

IBIS Care Blakehurst

16-24 Cheddar St

Blakehurst 2221 9546 2159

IRT Kangara Waters

2 Joy Cummings Pl

Belconnen 2617

13 44 78

IRT Links Seaside

1 Ross St

Wollongong 2500

13 44 78

IRT Sarah Claydon

130 Princes Hwy

Milton 2538

13 44 78

IRT Woonona

4 Popes Rd

Woonona 2517

13 44 78

Killara Glades Care Community

95 Stanhope Rd

Lansdowne Gardens

11 Manns Ave

Neutral Bay 2089 9953 0000

Mareeba Aged Care

6 Rannoch Ave

Maclean 2463 6645 2966

Mark Moran Little Bay

1420 Anzac Pde

Little Bay 2036 8197 6100

Mark Moran Vaucluse

Size

Advertisers only listed below All extra service providers are also listed in the directory on pages 156 –202

Malabar 2036 1300 111 278 Gladesville 2111 1800 246 637 Macquarie Park 2113 1300 275 227 Abbotsford 2046 9712 0100 Norwest 2153 9672 6155

Chiswick 2046 0409 573 394 Coffs Harbour 2450 0497 664 171 North Parramatta 2151 1800 246 637 Menangle 2568 4634 8000 Collaroy 2097 9454 0400 Mortdale 2223 9570 5555 Figtree 2525 4239 5400 Penshurst 2222 9427 8978

Killara 2071 0408 265 643

Cnr Old South Head Rd & Laguna St Vaucluse 2030 9366 7000

Minchinbury Manor

Cnr John St & Rupertswood Rd Rooty Hill 2766 9832 5800

Montefiore Residential Care Randwick

36 Dangar St

Randwick 2031 8345 9135

Moran Engadine

99 Caldarra Ave

Engadine 2233 9548 7777

Moran Kellyville

35 Goodison St

North Kellyville 2155 9881 4222

Moran Sylvania

29 Sylvania Rd

Sylvania 2224 9532 6222

Redleaf Manor Aged Care

16 Flavelle St

Concord 2137 8762 6000

RSL LifeCare John Edmondson VC Gardens

130 Tenth Ave

Austral 2179 8777 2000

RSL LifeCare RAC at RSL ANZAC Village

90 Veterans Pde

Narrabeen 2101 1300 232 564

Seven Hills Aged Care

1 Crews Rd

Seven Hills 2147 9624 1088

St Brigid's Green

220 Maroubra Rd

Maroubra 2035 8097 1775

St Patrick's Green

40 Chapel St

Kogarah 2217 9097 9175

St Vincent's Care Services Edgecliff

2-6 Albert St

Edgecliff 2027 1800 778 767

Tallwoods Corner Aged Care Service

1 Myra St

Tweed River Care Community

7-9 Florence Pl

William Cape Gardens

40 Pearce Rd

Wahroonga 2076 9847 3800 Tweed Heads 2485 0497 664 171

* This section only includes organisations who have chosen to advertise

Kanwal 2259 4392 4111

s W C DT F b H

of Sin Facilit gle y (B B e Boo edroom ds/Pla ked ces s w Extr Respit ith En ) suit a Se e Be es Pet rvices ds s on Sec Premis ure es D Sec emen ure ti a U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds L i vi ng O nsit e

See page 155 a for definitions

Aged Care Homes with Extra Services

203

W TF 62 W TF 104 57 s W DTF 163 W C DTF 85 85 s W DTF 142 126 s W DTF H 134 124 W C DTF 100 100 W DTF H 114 107 W DTF 123 123 s W C DTF 144 W D FbH 104 24 W DTF H 126 118 W DTF H 136 106 W DTF 98 70 W TF 112 112 W 81 70 W TF 171 113 s W DTF 104 86 W TF 100 100 s W DTF H 153 153 s W DTF H 141 101 s W DTF H 201 142 s W DTF H 83 35 W F 91 79 s W DTF 118 80 s W DTF b 155 155 s W DTF 91 91 s W DTF H 145 100 W C DTF 276 276 s W DTF 156 156 W DTF 122 120 W DT 181 181 W DTF 116 W DTF 64 61 s W C DTF H 400 400 s W DTF H 104 14 W TF b 66 66 W DTF H 97 92 WCD F H 39 37 sW TF 76 66 sW TF 120 120 W DTF 121 103 s W DTF

Definitions see pages 146-147

DPS

Advert Web Page ID 86 19866

IFC-1, 5, 29, 61 14250 82 13702 110 13360 90 21234 90 20237 110 13066 117 18213 IBC, OBC 19827 IBC, OBC 18791 82 13189 11 38399 62 20564 33D-33 14291 11 61791 22, 74 19935 11 19725 33D-33 14265 70 13260 114 19424 114 19168 114 13531 114 13120 IBC, OBC 13378 90 18963 79 13007 65D 18531 65D 20480 157 14208 41 18212 78 20009 78 18876 78 18875 16-17 18292 21, 45, 77, 113 20213 21, 45, 77, 113 13585 73 13757 93 20017 93 20740 7 13502 167 19282 IBC, OBC 18792 90 18120

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NSW & ACT 2022

Retirement Accommodation listed alphabetically by their Organisation* ADRIA CARE to AUSTRALIAN UNITY INDEPENDENT & ASSISTED LIVING ORGANISATION Adria Care

Adria Care

Allity

Riverwood Retirement Living

Anglican Care

Alum View Retirement Living

VILLAGE

CA Brown Retirement Living Carey Bay Retirement Living Greenmount Gardens Retirement Living Northwood Retirement Living Storm Retirement Living Toronto Retirement Living Anglicare

Caddens Village Donald Robinson Village Flinders Village Glenhaven Green Goodwin Village Gordon Quarter Hopetoun Village Lemongrove Gardens Village Mary Andrews Village Minto Gardens Mowll Village Nuffield Village Oran Park Village Rohini Village Rooty Hill Village St Davids Village St Johns Village St Lukes Village St Stephens Village The Ponds Village Warriewood Brook Warrina Village Woodberry Village Woolooware Shores

Australian Unity Independent & Assisted Living

Constitution Hill Retirement Community Elderslee Retirement Community Greglea Retirement Community Karagi Court Retirement Community Kiah Lodge Retirement Community Lifestyle Manor Retirement Community Mt Eymard Retirement Community Sienna Grange Retirement Community

Type

Features

Fees/Costs

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

204

DPS Web Notes Advert Page ID

AREA PHONE (02) Stirling 6288 0198

68 12857 9 99999 9 West Albury 6021 8888 9 16-17 19950 999 Bulahdelah 1800 733 553 9 86 21934 9 9 Booragul 1800 733 553 9 86 21499 99 99 9 Carey Bay 1800 733 553 9 86 13486 99 99 9 Mount Hutton 1800 733 553 9 86 22063 99 9999 Tenambit 1800 733 553 9 86 21190 9 9 Taree 1800 733 553 9 86 19513 99 9 Toronto 1800 733 553 9 86 21343 99 99 Caddens 1300 111 278 9 999 99 IFC-1, 5, 29, 61 20621 Kirrawee 1300 111 278 9 9 9 9 IFC-1, 5, 29, 61 14349 Castle Hill 1300 111 278 99 99 9 9 IFC-1, 5, 29, 61 13461 Glenhaven 1300 111 278 9 9 9 9 IFC-1, 5, 29, 61 18959 Woollahra 1300 111 278 9 9 9 9 IFC-1, 5, 29, 61 13482 Gordon 1300 111 278 9 IFC-1, 5, 29, 61 38967 999 9 Castle Hill 1300 111 278 99 99 9 9 IFC-1, 5, 29, 61 13509 Penrith 1300 111 278 9 99 9 9 IFC-1, 5, 29, 61 38973 South Hurstville 1300 111 278 9 99 9 9 IFC-1, 5, 29, 61 13640 Minto 1300 111 278 9 62687 999 9 9 Note 1 Castle Hill 1300 111 278 99 99 9 9 IFC-1, 5, 29, 61 13277 Castle Hill 1300 111 278 99 99 9 9 IFC-1, 5, 29, 61 13216 Oran Park 1300 111 278 9 99 9 9 IFC-1, 5, 29, 61 19886 Turramurra 1300 111 278 99 9 9 9 IFC-1, 5, 29, 61 13466 Rooty Hill 1300 111 278 9 999 9 9 IFC-1, 5, 29, 61 38966 Forestville 1300 111 278 99 99 9 9 IFC-1, 5, 29, 61 13484 Glebe 1300 111 278 9 9 9 9 IFC-1, 5, 29, 61 13485 Dapto 1300 111 278 99 99 9 9 IFC-1, 5, 29, 61 13554 Penrith 1300 111 278 99 9 9 9 IFC-1, 5, 29, 61 13483 The Ponds 1300 111 278 9 999 9 9 IFC-1, 5, 29, 61 20622 Warriewood 1300 111 278 9 99 9 9 IFC-1, 5, 29, 61 18958 Castle Hill 1300 111 278 9 99 99 IFC-1, 5, 29, 61 13229 Winston Hills 1300 111 278 99 99 9 9 IFC-1, 5, 29, 61 12954 Taren Point 1300 111 278 9 99 9 9 IFC-1, 5, 29, 61 14261 Northmead 1300 294 519 9 30 20664 9999 99 Bateau Bay 1300 899 301 9 30 12874 9 9 9 Penshurst 9579 6444 999 30 12887 9 Bateau Bay 1300 899 301 9 30 12886 9 9 9 Bateau Bay 1300 899 301 9 30 12885 9 9 9 Bondi 9389 2777 9 30 18987 99 Bowral 1300 858 750 9 99 99 30 12895 Port Macquarie 1300 899 759 9 30 18988 999

Note: 1. SL also on site; Advert pages IFC-1, 5, 29, 61 * This section only includes organisations who have chosen to advertise

Definitions see pages 146 -147

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

Retirement Accommodation listed alphabetically by their Organisation* AUSTRALIAN UNITY INDEPENDENT & ASSISTED LIVING continued to IBIS CARE ORGANISATION Australian Unity Independent & Assisted Living continued

The Heritage of Hunters Hill

Port Macquarie 1300 149 290 9

Willandra Village and Bungalows Retire Com'ty BaptistCare NSW & ACT

Aminya Village Angus Bristow Village Maranoa Village The Gracewood Retirement Village Yarra Rossa Warena Village Watermark Willandra Village

Calvary Retirement Communities Dalton Gardens Ephesus Retirement Community Haydon Retirement Community Mt Carmel Village Muswellbrook Village Nazareth Village St Francis Village St Joseph's Village St Luke's Village Tanilba Shores Village Tours Terrace Village Cameron Glen Management Catholic Healthcare

Cameron Glen Supported Living Village Aquinas Court Retirement Village Bishop McCabe Retirement Village Charles O'Neill Retirement Village Emmaus Retirement Village Jemalong Retirement Village McQuoin Park Retirement Village St Hedwig Village St Mary's Retirement Village St Peter's Green Retirement Village The Bailly Retirement Village The Brighton Retirement Village The Haven Retirement Living

Christadelphian Aged Care

Courtlands Retirement Village

Cranbrook Care

Cranbrook Residences

Greengate

St Brigid's Green St Patrick's Green

IBIS Care

Blakehurst Villas

Features

Fees/Costs

DPS Web Notes Advert Page ID

AREA PHONE (02)

VILLAGE

The Governor's Retirement Community

Type

205

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

NSW & ACT 2022

Hunters Hill 1300 650 640 9 Cromer 1300 295 832 9

Baulkham Hills 8896 3905

9 99 99 999 9 99 999 999 99 9 99 99 99

9 Elderslie 4648 7170 9 Alstonville 6698 5718 9 Kellyville 1800 116 550 9 Red Hill 1800 512 116 9 Bangor 4658 0882 9 Wagga Wagga 6925 8660 9 Macquarie Park 9346 1340 99 Ryde 1800 222 000 9 Lambton 1800 222 000 9 Bruce 1800 222 000 9 999 Maitland 1800 222 000 9 9 Muswellbrook 1800 222 000 9 999 Belmont North 1800 222 000 9 9 Eleebana 1800 222 000 9 9 Sandgate 1800 222 000 9 9 Cooks Hill 1800 222 000 9 Tanilba Bay 1800 222 000 99 9 Hamilton South 1800 222 000 9 Cameron Park 4958 8880 9 9999 Springwood 1800 225 474 9 999 Towradgi 1800 225 474 9 9 9 Mona Vale 1800 225 474 99 99 Kemps Creek 1800 225 474 9 999 Forbes 1800 225 474 9 99 Wahroonga 1300 221 271 9 999 Blacktown 1800 225 474 9 99 Berkeley 1800 225 474 9 999 Lane Cove North 1800 225 474 9 9999 Orange 1800 225 474 99 99 9 Croydon 1800 225 474 9 9999 Wagga Wagga 1800 225 474 99 99 North Parramatta 9683 8003 9 99 Norwest 9672 6866 9 999 Maroubra 8097 1775 9 9 999 Kogarah 9097 9175 9 9 999 Blakehurst 9546 2159 9 99

30 18986

30 14304

9 9 9 9 9 9 999 9 999 99 999 9 9 99 99 99 99 99 99 99 99 99 99 99 Note 1 999 999 9 9 999 9 9 9 9 9 999 999 9 9 999 9 9 9 9 9 99 99 99

110 13522

30 18990 110 20895 110 19143 110 20133 110 61678 110 13171 110 21132 110 13515 117 13318 117 12937 117 18213 117 21347 117 21346 117 21345 117 21348 117 13729 117 12936 117 21349 117 12938 107 22126 26, 69 18569 26, 69 13884 26, 69 20811 26, 69 20808 26, 69 61868 26, 69 20812 26, 69 21049 26, 69 20809 26, 69 20814 26, 69 20810 26, 69 20607 26, 69 39052 82 21465 90 21507 93 20017 93 20740 70 20970

Note: 1. SL also on site * This section only includes organisations who have chosen to advertise

Definitions see pages 146 -147

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

206

NSW & ACT 2022

Type

VILLAGE

Birch Villa Braeside Culburra Beach Dalmeny Diment Towers Edwina Greenwell Gardens Harbourside Henry Brooks Estate at IRT Kanahooka Howard Court at IRT Pioneer Place Kangara Waters Links Seaside Macarthur Moruya Parkside at IRT Pioneer Place Peakhurst Sarah Claydon Seaview St Georges Basin Tarrawanna Gardens The Clyde Thomas Holt Kilpatrick Court Thomas Holt Kirrawee Thomas Holt Stafford Court Towradgi Park Towradgi Park Lodge William Beach Gardens at IRT Kanahooka Woonona

LDK Senoirs' Living

Greenway Views The Landings

Mark Moran Group

Mark Moran Vaucluse

Montefiore

M by Montefiore

Opal HealthCare

Tingira Hills Care Community

Peninsula Village

Fees/Costs

DPS Web Notes Advert Page ID

IRT to RSL LIFECARE ORGANISATION IRT

Features

Retirement Accommodation listed alphabetically by their Organisation*

Ambleside Village Morisset Park Cooinda Village Umina Beach Peninsula Villages Umina Beach

Retreat Care

Bangalor Retreat

RSL LifeCare

Bayside @ Byron Bimbimbie Park Chauvel Village Cherrybrook Gardens

AREA PHONE (02) Corrimal

13 44 78

114 13092 9 9 9 Keiraville 13 44 78 9 114 13133 9 9 Culburra Beach 13 44 78 9 114 14230 999 9 Dalmeny 13 44 78 9 114 13228 99 9 Wollongong 13 44 78 99 114 14202 99 9 Corrimal 13 44 78 9 114 13108 9 9 Nowra 13 44 78 9 114 13148 99 9 Kiama 13 44 78 9 114 13161 9 9 Kanahooka 13 44 78 9 114 38993 999 9 Wollongong 13 44 78 9 114 13151 9 9 Belconnen 13 44 78 9 114 19424 99 9 Wollongong 13 44 78 9 114 19168 99 9 Campbelltown 13 44 78 99 999 114 13072 99 Moruya 13 44 78 9 114 13718 999 9 Wollongong 13 44 78 9 114 21489 99 9 Peakhurst 13 44 78 99 114 14043 99 9 9 Milton 13 44 78 99 114 13531 99 9 Woonona 13 44 78 9 114 13156 9 9 St Georges Basin 13 44 78 9 114 13746 999 9 Tarrawanna 13 44 78 9 114 13158 9 9 Batemans Bay 13 44 78 9 114 13761 9 9 Sutherland 9545 4799 9 114 19829 9 9 9 Kirrawee 9545 4799 9 114 13346 99 9 Jannali 9545 4799 9 114 20914 9 9 9 Towradgi 13 44 78 99 114 13090 9 9 Towradgi 13 44 78 9 114 13175 9 9 Kanahooka 13 44 78 99 999 114 13073 9 Woonona 13 44 78 99 114 13120 99 9 Greenway 1300 535 000 9 99999 9 9 63, 94, 109 61764 North Turramurra 1300 840 215 9 9999 9 9 63, 94, 109 38817 Vaucluse 9366 7000 9 65D 20480 99 99 Randwick 1800 952 229 9 41 38600 9 99 Mount Hutton 0408 265 643 9 99 99 Note 1 IBC, OBC 12927 Morisset Park 4344 9199 9 116 20518 99 99 Umina Beach 4344 9199 9 116 13491 9 99 Umina Beach 4344 9199 99 116 14039 99 9 9 Tweed Heads West 07 5599 9803 999 9999999 64D 14010 Suffolk Park 6639 2313 9 9999 9 9 21, 45, 77, 113 21938 Merimbula 6495 1421 99 99 999 21, 45, 77, 113 20952 Goonellabah 6624 5010 99 99 999 21, 45, 77, 113 18574 Cherrybrook 9481 0578 9 9 99 21, 45, 77, 113 18935

Note: 1. SL also on site * This section only includes organisations who have chosen to advertise

Definitions see pages 146 -147

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

Type

VILLAGE

AREA PHONE (02)

Coral Park

Page 6123 9000

Dumaresq Village El Alamein Village Ironwood Village Kokoda Village Le Hamel Village Linton Village Long Khanh Lakefront Village Long Tan Village Ocean Drive - Pozières Retirement Village RSL ANZAC Retirement Village Retirement Village Dubbo Retirement Village North Richmond Retirement Village Penrith Robert White Village Rowland Village Sanananda Park Soldier Settlers Villages Taara Gardens Tea Gardens Grange The Grange Lifestyle Village The Lakes of Cherrybrook Tobruk Village Southern Cross Care (NSW & ACT) Cardinal Gilroy Village Cootamundra Village Fatima Court Freemason Village Garran Village George O'Neill Court Haseler Court John Cahill Village Karinya Village Kildare Court Marsfield Village Mawson Court Ozanam Village Palm Villa Patrick Minahan Village Plumpton Village Reynolds Court Santa Monica Village South Coogee Village * This section only includes organisations who have chosen to advertise

Fees/Costs

DPS Web Notes Advert Page ID

RSL LIFECARE continued to SOUTHERN CROSS CARE ORGANISATION RSL LifeCare continued

Features

Retirement Accommodation listed alphabetically by their Organisation*

207

9 999 Nowra 4422 4488 9 9999 Lyneham 0437 476 700 99 999 Dungog 4992 2144 9 9 Ballina 6681 9000 9 99 Port Macquarie 6584 1258 9 9 99 Yass 6226 1899 9 9999 Canton Beach 4396 4288 9 9 99 Newcastle 4009 4109 9 99 Port Macquarie 5555 5014 9 99 Narrabeen 1300 232 564 9 99 Dubbo 6882 8663 9 999 North Richmond 4502 8712 9 999 Penrith 4748 9320 9 999 Condobolin 6895 6500 9 9 9 Galston 9653 4920 99 99 Tura Beach 6495 9923 9 9 Griffith 0419 781 701 99 99 Thirlmere 0418 265 416 99 999 Tea Gardens 4997 2262 9 99 Wagga Wagga 6926 4400 9 99 Cherrybrook 9875 3146 9 99 Austral 8777 2000 9 999 Merrylands West 1800 870 427 9 99 Cootamundra 1800 870 427 9 99 Caringbah 1800 870 427 9 9 Harden 1800 870 427 99 9 Garran 1800 870 427 9 99 Braddon 1800 870 427 9 Braddon 1800 870 427 9 Yarralumla 1800 870 427 9 Corowa 1800 870 427 9 99 Maroubra 1800 870 427 9 9 Marsfield 1800 870 427 9 99 Caves Beach 1800 870 427 9 99 Garran 1800 870 427 9 99 Lavington 1800 870 427 9 9 9 Marrickville 1800 870 427 9 9 Plumpton 1800 870 427 9 99 Bateau Bay 1800 870 427 9 99 Manly Vale 1800 870 427 9 9 South Coogee 1800 870 427 9 99 Definitions see pages 146 -147

999 999 999 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 99 99 9 9 9 9 9 9 9 9 9 9 99 99 99 99 99

21, 45, 77, 113 20951

99 999 99 99 99 99 9 9 9 9 9 9 99 9 99 99 9

99 13474

21, 45, 77, 113 20799 21, 45, 77, 113 20841 21, 45, 77, 113 21203 21, 45, 77, 113 20797 21, 45, 77, 113 20498 21, 45, 77, 113 21939 21, 45, 77, 113 12884 21, 45, 77, 113 39051 21, 45, 77, 113 38466 21, 45, 77, 113 38184 21, 45, 77, 113 38187 21, 45, 77, 113 20801 21, 45, 77, 113 38465 21, 45, 77, 113 38185 21, 45, 77, 113 20796 21, 45, 77, 113 20962 21, 45, 77, 113 20553 21, 45, 77, 113 20798 21, 45, 77, 113 20214 21, 45, 77, 113 19888 21, 45, 77, 113 12890 21, 45, 77, 113 20802 99 13455 99 38631 99 38635 99 12863 99 18856 99 21481 99 18858 99 38637 99 38647 99 38649 99 38648 99 38627 99 38650 99 13475 99 38633 99 38484 99 19281 99 38636

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Aged Care Guide

NSW & ACT 2022

Type

VILLAGE ORGANISATION Southern Cross Care (NSW & ACT) St Aloysius Village continued St Joseph's Village

St Martha's Village Temora Village Thirroul Village Thomas Dunlea Court Thornton Park Village Village, Parkes WE O'Brien Court Young Village St Vincent's Care Services

Auburn Retirement Living Heathcote

The Salvation Army Aged Care

Macquarie Lodge Retirement Village Warringah Place Retirement Village Woodport Retirement Village

Tulich Family Communities

Blue Hills Village Durham Green Village Kintyre Living Lifestyle Village The Royce

Uniting Independent Living

Amala Bankstown Uniting Centre Bowden Brae Bramley Caroona Goonellabah Chapman Close Clifton Coombah Epping Copeland Gardens Farmborough Grove Forest Hawkesbury Richmond Helene Walter Casino Independent Living Kankama Liverpool Kentgrove Killarney Mosman Lakeview Shellharbour Manning Mayflower Edina Bondi Junction Mayflower Gerringong

Features

Fees/Costs

Retirement Accommodation listed alphabetically by their Organisation* SOUTHERN CROSS CARE continued to UNITING INDEPENDENT LIVING

DPS Web Notes Advert Page ID

AREA PHONE (02) Moama 1800 870 427 9

Tweed Heads South 1800 870 427 9 Banora Point 1800 870 427 9 Temora 1800 870 427 9

Thirroul 1800 870 427 9

Kirrawee 1800 870 427 9 Penrith 1800 870 427 9 Parkes 1800 870 427 9

Campbell 1800 870 427 9 Young 1800 870 427 9

Auburn 1800 778 767 9

Heathcote 1800 778 767 9 Arncliffe 1300 456 227 9 Collaroy 9971 1933

9 9 Prestons 8784 2400 9 Menangle 4634 8000 9 Dubbo 6884 2500 9 Penrith 4720 5633 9 Gordon 1800 864 846 9 Bankstown 1800 864 846 9 Normanhurst 1800 864 846 9 Beecroft 1800 864 846 9 Goonellabah 1800 864 846 9 Chatswood 1800 864 846 9 Crookwell 1800 864 846 9 Epping 1800 864 846 9 Beecroft 1800 864 846 9 Unanderra 1800 864 846 9 Peakhurst 1800 864 846 9 Richmond 1800 864 846 9 Casino 1800 864 846 99 Liverpool 1800 864 846 9 Kenthurst 1800 864 846 9 Mosman 1800 864 846 9 Shellharbour 1800 864 846 9 Nowra 1800 864 846 9 Bondi Junction 1800 864 846 9 Gerringong 1800 864 846 9 Erina 4365 9368

99 99 9 9 9 999 99 9 999 99 999 999 999 9999 999 999 999 9999 999 99 999 99 999 9 99 99 99 99 999 9 9 999 99 99 99 99 9 99

99 9 9 99 99 99

99 21003

9 99 9 9 9 99 99 999

99 38634

99 38629 99 38630 99 18855 99 19280 99 13465 99 38371 99 18857 99 38632 7 21418 7 14032 62 20834 62 14214 62 20832 11 14238 11 18918

99 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 Note 1 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

11 20778 11 38775 3 20624 3 18957 3 19733 3 21253 3 13292 3 13693 3 13420 3 13432 3 13436 3 18916 3 13500 3 20828 3 13396 3 18240 3 13643 3 20706 3 13913 3 13659 3 13691 3 13418

Note: 1. Site currently undergoing redevelopment

* This section only includes organisations who have chosen to advertise

Definitions see pages 146 -147

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

NSW & ACT 2022

Type

Fees/Costs

DPS Web Notes Advert Page ID

UNITING INDEPENDENT LIVING continued ORGANISATION Uniting Independent Living continued

Features

Retirement Accommodation listed alphabetically by their Organisation*

209

AREA PHONE (02)

VILLAGE

Mayflower Pendle Hill Mayflower Rockdale Mayflower Wentworthville Mullauna Nareen Gardens Bateau Bay Nareen Terrace, Hamlyn Terrace Nareena Figtree Narla Salamander Bay St Aidan's Court St Andrew's

Old Toongabbie 1800 864 846 9 Rockdale 1800 864 846 9

Wentworthville 1800 864 846 9 Blacktown 1800 864 846 9

Bateau Bay 1800 864 846 9

Hamlyn Terrace 1800 864 846 9 Figtree 1800 864 846 9

Belmont North 1800 864 846 9

Salamander Bay 1800 864 846 9 Narrabundah 1800 864 846 9

North Tamworth 1800 864 846 9

The Garrison

Mosman 1800 864 846 9

Tredinnick Wesley Heights Westmead

Forestville 1800 864 846 9 Manly 1800 864 846 9

Westmead 1800 864 846 9

Wirreanda

West Pennant Hills 1800 864 846 9

99 999 9 999 9 99 999 9 99 99 99 99 999 999

9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

3 13395 3 13518 3 13414 3 18239 3 18226 3 20492 3 13419 3 20491 3 20489 3 12872 3 18227 3 19735 3 13694 3 19732 3 20830 3 12883

Australia’s Favourite Retirement Guide ALITY PSEst.QU1999

- retirement planning - 2 guides in 1 - lifestyle options - big4 tourist park feature - health & wellbeing - home care - managing finances

www.yourretirementLiving.com.au * This section only includes organisations who have chosen to advertise

Definitions see pages 146 -147

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

210

HCPs New South Wales & ACT

H O M E C A R E

P A C K A G E S

Aged Care Guide

NSW & ACT 2022

Home Care Packages directory – Approved Providers Home Care Package (HCP) approved providers provide home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any Home Care Package approved provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers in NSW and ACT. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The list on page 211 is a quick reference guide to help you find in which group council districts are listed. For example Central Coast LGA is grouped under Northern Sydney. The colour coded maps on pages 212 –213 show you which council districts are grouped together.

How to read the HCP table The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au. The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services, and medication assistance. The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural, remote or isolated areas t. The Cultural Environment g indicates providers offering services for people from culturally diverse backgrounds. Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you.

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NSW & ACT 2022

211

The index below provides you with an alphabetical list of Councils and the regions they are grouped in.

Council District Bayside Blacktown Blue Mountains

Sydney Metro South Eastern Sydney

Council District

Sydney Metro

Council District

Hawkesbury

Western Sydney

Penrith

Western Sydney

Hornsby

Northern Sydney

Randwick Ryde

Sydney Metro Western Sydney South Eastern Sydney

Western Sydney

Hunters Hill

Northern Sydney

Burwood

Inner Western Sydney

Inner West

Inner Western Sydney

Strathfield

Inner Western Sydney

Northern Sydney

Camden

South Western Sydney

Ku-ring-gai

Northern Sydney

Sutherland

South Eastern Sydney

Campbelltown

South Western Sydney

Lane Cove

Northern Sydney

Sydney

Inner Western Sydney

Canada Bay

Inner Western Sydney

Lithgow

Western Sydney

The Hills

Western Sydney

Canterbury-Bankstown

Inner Western Sydney

Liverpool

South Western Sydney

Waverley

South Eastern Sydney

Central Coast

Northern Sydney

Mosman

Northern Sydney

Willoughby

Cumberland

Western Sydney

North Sydney

Northern Sydney

Wingecarribee

South Western Sydney

Northern Sydney

Fairfield

South Western Sydney

Northern Beaches

Northern Sydney

Wollondilly

South Western Sydney

Georges River

South Eastern Sydney

Parramatta

Western Sydney

Woollahra

South Eastern Sydney

Council District ACT Albury

Regional NSW ACT South Western NSW

Council District

Regional NSW

Council District

Regional NSW

Forbes

Western NSW

Newcastle

Northern NSW

Gilgandra

Western NSW

Oberon

Western NSW

Armidale

Northern NSW

Glen Innes Severn

Northern NSW

Orange

Western NSW

Ballina

Northern NSW

Goulburn-Mulwaree

Southern NSW

Parkes

Western NSW

Balranald

Western NSW

Greater Hume

South Western NSW

Port Macquarie-Hastings

Northern NSW

Bathurst

Western NSW

Griffith

South Western NSW

Port Stephens

Northern NSW

Bega Valley

Southern NSW

Gunnedah

Northern NSW

Queanbeyan-Palerang

Southern NSW

Bellingen

Northern NSW

Gwydir

Northern NSW

Richmond Valley

Northern NSW

Berrigan

South Western NSW

Hay

South Western NSW

Shellharbour

Southern NSW

Bland

South Western NSW

Hilltops

South Western NSW

Shoalhaven

Southern NSW

Blayney

Western NSW

Inverell

Northern NSW

Singleton

Northern NSW

Bogan

Western NSW

Junee

South Western NSW

Snowy Monaro

Southern NSW

Bourke

Western NSW

Kempsey

Northern NSW

Snowy Valleys

South Western NSW

Brewarrina

Western NSW

Kiama

Southern NSW

Tamworth

Broken Hill

Western NSW

Kyogle

Northern NSW

Temora

Byron

Northern NSW

Lachlan

Western NSW

Tenterfield

Cabonne

Western NSW

Lake Macquarie

Northern NSW

Tumbarumba

Carrathool

Northern NSW South Western NSW Northern NSW South Western NSW

South Western NSW

Leeton

South Western NSW

Tweed

Northern NSW

Central Darling

Western NSW

Lismore

Northern NSW

Upper Hunter

Northern NSW

Cessnock

Northern NSW

Liverpool Plains

Northern NSW

Upper Lachlan

Southern NSW

Clarence Valley

Northern NSW

Lockhart

South Western NSW

Uralla

Northern NSW

Cobar

Western NSW

Maitland

Northern NSW

Wagga Wagga

Northern NSW

Coffs Harbour

South Western NSW

Mid Coast

Northern NSW

Walcha

Northern NSW

Coolamon

South Western NSW

Mid Western

Western NSW

Walgett

Western NSW

Coonamble

Western NSW

Moree Plains

Northern NSW

Warren

Western NSW

South Western NSW

Murray River

South Western NSW

Warrumbungle

Western NSW

Weddin

Western NSW

Cootamundra-Gundagai Cowra

Western NSW

Murrumbidgee

South Western NSW

Dubbo

Western NSW

Muswellbrook

Northern NSW

Wentworth

Western NSW

Northern NSW

Nambucca

Northern NSW

Wollongong

Southern NSW

Narrabri

Northern NSW

Yass Valley

Southern NSW

Dungog Edward River

South Western NSW

Eurobodalla

Southern NSW

Narrandera

South Western NSW

Federation

South Western NSW

Narromine

Western NSW

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These maps provide you with a geographical reference to the LGA areas in New South Wales (NSW) including Australian Capital Territory (ACT). TWEED KYOGLE

INVERELL GWYDIR

BREWARRINA

BOURKE

BALLINA

RICHMOND VALLEY

TENTERFIELD

MOREE PLAINS

BYRON

LISMORE

GLEN INNES SEVERN

CLARENCE VALLEY

WALGETT

COFFS HARBOUR ARMIDALE

NARRABRI

NAMBUCCA

TAMWORTH

COONAMBLE

KEMPSEY

GUNNEDAH

WALCHA PORT MACQUARIE-HASTINGS

WARREN BOGAN

BELLINGEN

URALLA

LIVERPOOL PLAINS

GILGANDRA

COBAR

WARRUMBUNGLE UPPER HUNTER NARROMINE DUBBO

S MU

MID WESTERN

SINGLETON

ORANGE

FORBES CARRATHOOL

COWRA BLAND

BATHURST

LITHGOW

BLAYNEY

NARRANDERA

COOLAMON

BLUE MOUNTAINS

WOLLONDILLY

HILLTOPS

WOLLONGONG

UPPER LACHLAN

LOCKHART

MURRAY RIVER BERRIGAN

KIAMA SHOALHAVEN

YASS VALLEY

WAGGA WAGGA SNOWY VALLEYS

FEDERATION

See Sydney Inset

WINGECARRIBEE SHELLHARBOUR

GOULBURNMULWAREE

JUNEE COOTAMUNDRAGUNDAGAI

EDWARD RIVER

LAKE MACQUARIE

CENTRAL COAST

OBERON

WEDDIN

TEMORA

NEWCASTLE

HAWKESBURY

LEETON MURRUMBIDGEE

PORT STEPHENS MAITLAND

CESSNOCK CABONNE

HAY

DUNGOG

PARKES

LACHLAN

GRIFFITH

R LLB WE

MID COAST

K OO

ACT

QUEANBEYANPALERANG

GREATER HUME EUROBODALLA

ALBURY SNOWY MONARO

BEGA VALLEY

UNINCORPORATED NSW

Regional NSW BROKEN HILL

CENTRAL DARLING

WENTWORTH BALRANALD

Greater Sydney Metropolitan

Australian Capital Territory

Inner Western Sydney

Northern NSW

Northern Sydney

Southern NSW

South Eastern Sydney

South Western NSW

South Western Sydney

Western NSW

Western Sydney

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Sydney Inset

THE HILLS

HORNSBY NORTHERN BEACHES

BLACKTOWN

KU-RING-GAI

PENRITH PARRAMATTA

RYDE

WARRINGAH

WILLOUGHBY

CUMBERLAND FAIRFIELD

See Sydney Detail Inset

CANTERBURYBANKSTOWN

LIVERPOOL

CAMDEN

CAMPBELLTOWN

SUTHERLAND

Sydney Detail Inset LANE COVE HUNTERS HILL

MOSMAN NORTH SYDNEY

CANADA BAY

Sydney

STRATHFIELD BURWOOD

INNER WEST

SYDNEY

WAVERLEY RANDWICK

BAYSIDE GEORGES RIVER

WOOLLAHRA

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These icons help you find the packages that are most suitable for you.

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

PHONE (02)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

Notes

Cultural Environment

DPS Web Advert Page ID

Care 1300 365 248 1234 8Z 21850   3653Bridges Home Care Packages 1300 327 434 1234 8ZeYtR 20764  Abel TasmanCommunity Community Care 9645 3388 22118 1234 8Z  Adssi In-home Support Home Care Packages 1300 578 478 1234 8Zeg ATSI, CALD, LGBTIQ 13889  Advance Diversity Services Help at Home Services 9136 4788 1234 8Zg Note 1 14045   allcare 1300 377 074 1234 8ZetR 35 62018  Alliance Community (NSW) 1300 769 155 1234 8ZeR 18529   Anglican Care Home Care Central Coast Region 1800 733 553 1234 8ZR 86 19235  Anglicare At Home Southern Region 1300 111 278 1234 8ZetRg CALD IFC-1, 5, 29, 61 13230  Anglicare At Home Sydney Metropolitan Region 1300 111 278 1234 8ZeR IFC-1, 5, 29, 61 14097  ANHF Home Care Services 9784 0868 1234 8Zeg Chinese, Vietnamese 19304  annecto at Home Support Inner West Sydney 1800 266 328 1234 8Zetg ATSI, CALD, LGBTIQ 21546  annecto at Home Support Nepean 1800 266 328 ATSI, CALD, LGBTIQ 21548 1234 8Zetg  annecto at Home Support South East Sydney 1800 266 328 1234 8Zetg ATSI, CALD, LGBTIQ 21550   annecto at Home Support South West Sydney 1800 266 328 1234 8Zetg ATSI, CALD, LGBTIQ 21551  annecto at Home Support Western Sydney 1800 266 328 1234 8Zetg ATSI, CALD, LGBTIQ 20772   At Home Services Feros Care Central Coast (NSW) 1300 763 583 1234 8 21469  At Home Services Feros Care Inner West Sydney 1300 763 583 1234 8 21472  Services Feros Care Northern Sydney 1300 763 583 1234 8ZeR 20731   AtAt Home Services Feros Care South East Sydney 1300 763 583 1234 8 21473   At Home Home Services Feros Care South West Sydney 1300 763 583 1234 8 21474   Athena Nursing Care 0416 439 554 61783 1234 8Z  AusCare Home & Community Care 1300 455 322 1234 8Z 38987  Australian Chinese Community Association City Centre 9281 1377 1234 8ZeYg Note 2 14143   Australian Chinese Community Association Northern Centre 9412 3488 1234 8ZeYg Note 2 22012   Australian Chinese Community Association Western Centre 3 18277   Australian Unity Home Care Serv Alleena & Warrambucca Reg 130096877978981606 1234 8ZeYg Note ATSI 30 21063 1234 8ZeRg   Australian Unity Home Care Service Calare Region 1300 160 170 1234 8ZetR 30 22220  Australian Unity Home Care Service Central Coast Region 1300 160 170 1234 8ZeR 30 22236   Australian Unity Home Care Service Daramulen Region 1300 797 606 1234 8ZeRg ATSI 30 20987   Australian Unity Home Care Service Eastern Sydney Region 160 170 1234 8ZeYR 30 21341   Australian Unity Home Care Service Inner South West Region 1300 1300 160 170 30 22234 1234 8ZeR   Australian Unity Home Care Service Inner West Region 1300 160 170 1234 8ZeYR 30 19850   Australian Unity Home Care Service Macquarie Region 160 170 1234 8ZeR 30 22235   Australian Unity Home Care Service Ngangana & Wiradjuri Reg 1300 797 606 1234 8ZeYtRg ATSI 30 22227  Australian Unity Home Care Service Northern Sydney Region 1300 1300 160 170 1234 8ZeR 30 22240   Note: 1. Arabic, Chinese, European, Macedonian, Russian 2. Chinese, Indo-Chinese, Korean, LGBTIQ 3. Asian, CALD, Chinese, Indo-Chinese, LGBTIQ ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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These icons help you find the packages that are most suitable for you.

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

Unity Home Care Service South West Sydney Region  Australian Unity Home Care Service Southern Sydney  Australian Australian Home Care Service Wangary Region   Australian Unity Home Care Service Western Sydney Region  Australian Unity Home Care Services  Baldwin LivingUnityHomeServe NSW  Bankstown City Aged Care Home   Bannister In Home Care (NSW) Based Services  BaptistCare At Home NSW  Beauty Point Retirement Resort   Bethel Home Care  Connected Community Services Home Care Packages  Better Better Care   Better In-Home Home Care Packages (NSW)  BoltonLiving Central Coast At Home Support  Bolton Clarke Gold Coast & Tweed Heads At Home Support  Bolton Clarke Hunter At Home Support  Bolton Clarke Illawarra At Home Support  Bolton Clarke  Bower YNAClarke Sydney At Home Support  Bungree Aboriginal Association Home Care Packages  Calvary Community Care Sydney  Canterbury City Community Centre Home Care Packages  Connect NSW  Care Community Care Home Care Packages  Carrington Care  CASS Healthcare Home Care Services Central Coast  Catholic Healthcare Home Care Services Central West  Catholic Healthcare Home Care Serv Nepean/Blue Mountains  Catholic Healthcare Home Care Services Sydney   Catholic Sydney Home Care Packages   CatholicCare CatholicCare Wollongong Your Life Your Way  CCNB   CHNC Home Care Packages  Parramatta Council Community Care Services  CityCoastofCommunity Connections  Note: 1. CALD, Chinese, Indo-Chinese, Korean, Vietnamese

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (02)

1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 160 170 1800 911 989 8717 0180 1300 368 991 1300 275 227 8708 4700 9797 3600 9024 5500 9051 1000 1300 307 344 1300 665 444 1300 221 122 1300 665 444 1300 665 444 1300 665 444 9222 9638 4350 0100 1300 660 022 9750 9344 1800 692 464 1300 590 590 9718 7305 1800 225 474 1800 225 474 1800 225 474 1800 225 474 13 18 19 4254 9342 1300 002 262 9645 3700 9806 5121 4343 1888

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 24 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Packages for Veterans

8ZeYR 8ZeYR 8ZeRg 8ZeR 8ZR 8ZR 8ZeR 8Ze 8ZeYtR 8 8 8Zeg 8ZeR 8Z 8ZeRg 8ZetR 8Z 8ZetRg 8ZetRg 8ZR 8g 8ZeR 8ZeRg 8ZeYR 8Zetg 8ZeYRg 8ZtR 8ZtR 8ZtR 8ZtRg 8ZeYRg 8ZeYtg 8ZeYR 8e 8 8ZeY

Cultural Environment

DPS Web Advert Page ID 30 19841 30 22228

ATSI

30 13938 30 22233 30 20189 22073 14095 20709 110 13893 21819 13054

NESB

20465 22006 22198

CALD, LGBTIQ

21320 18364 18365

CALD, LGBTIQ

21321

CALD, LGBTIQ

19825 19241

ATSI

13890 117 18129

CALD

21476 17997

CALD

13135

Note 1

14144 26, 69 18953 26, 69 13779 26, 69 18949

Arabic, Russian

26, 69 13778

CALD, Italian, Vietnamese 13973 NESB

13903 14149 22276 21589

Fees for service available 13886

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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NSW & ACT 2022

These icons help you find the packages that are most suitable for you.

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

Home Care Packages Levels

PHONE (02)

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

Notes

Home Care 8964 8856 1234 8Zt  Comfort Interlink Home Care 1300 203 203 1234 8Zetg ATSI  Community Concept Care 1800 266 237  ConnectAbility Australia - Aged Care Services - Senior Solutions 4962 1000 1234 8Ze 1234 8ZeR  CORE Community Services 8717 1500 Note 1 1234 8Zeg   EACH Community Services 9744 8017 1234 8g Note 2  Home Care Packages (NSW) 1300 003 224 1234 8ZetRg CALD   EACH Living Services NSW 1300 202 003 1234 8Z  Enrich Call Nursing 9600 6612 1234 8  First Home Care Services NSW 1300 787 581 1234 8ZetR  FiveFocusGoodConnectFriendsMulticultural Home Care Packages Program 4627 1188 1234 8Zeg CALD  Gallipoli Home - Home Care Packages 9136 3009 1234 8g Note 3   GHA@Home 1300 204 876 1234 8Z  Gilgai Aboriginal Home Care Packages 9832 3825 ATSI 1234 8eg  GWC Community Services Inner West, North & S/E Sydney 9516 2188 1234 8Zeg Greek  GWC Community Services South Western Sydney 9516 2188 1234 8Zeg Greek   GWC Community Services Western Sydney 9516 2188 1234 8Zeg CALD, Greek  HammondCare At Home Central Coast 1800 826 166 1234 8ZetR Note 4  HammondCare At Home Central West/Mudgee 1800 826 166 1234 8ZetR  HammondCare At Home Northern Sydney 1800 826 166 1234 8ZetR  HammondCare At Home South East Sydney 1800 826 166 1234 8ZetR Note 4  HammondCare At Home South West Sydney 1800 826 166 1234 8ZetR   HammondCare At Home Western Sydney 1800 826 166 1234 8ZetR  Happy Living Home Care Packages 1300 911 728 1234 8ZetR  Harbison Burradoo 4868 6200 2 8  HCA Home NSW 1300 422 111 1234 8ZeR  Help at Home by Montefiore 1800 251 537 Note 5 1234 8ZeRg   HenderCare (NSW & ACT) 1300 764 433 1234 8ZtR  Hills Nursing 1300 131 393 1234 8ZtR   Holdsworth Community 9302 3600 1234 8  Home Care Assistance Sydney City & East 9158 3880 1234 8Z   Home Caring 1300 875 377 1234 8Zeg Note 6  Home Instead Central Coast 4342 3477 1234 8  Home Instead Gold Coast 07 5591 2444 1234 8Zt  Home Instead Nepean & Blacktown 4722 2256 1234 8  Note: 1. Arabic, Asian, Assyrian, European, Muslim 3. Arabic, Bosnian, Islamic, Muslim, Turkish 5. Hungarian, Italian, Jewish, Polish, Russian 2. Chinese, Indo-Chinese, Vietnamese

4. In Home Flexible/Overnight Respite & Cottage Respite available

Cultural Environment

DPS Web Advert Page ID 38406 18844 38948 21665 14061 14159 20137 20862 21574 22261 14166 61991 38424 13999 14145 21213 18271 14092 18596 14136 18598 14094 21029 62822 14282 22391 41 20057 21955 19902 21640 38497 39049 18801 20937 22096

6. Arabic, Asian, Greek, Hindi, Indian, Italian

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217

These icons help you find the packages that are most suitable for you.

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

Home Care Packages Levels

PHONE (02)

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

Notes

Cultural Environment

DPS Web Advert Page ID

Instead Sutherland Shire 9526 2659 1234 8 18803   Home Instead Sydney Eastern Suburbs 1300 791 172 1234 8 22089   Home Home Instead Sydney Hornsby & Hills District 9980 2226 22093 1234 8   Home Support Services (NSW) 1800 854 300 1234 8ZetRg ATSI, CALD 21871  HomeCaring - Dementia Caring Australia 1300 875 377 1234 8ZR 21972  integratedliving Australia New South Wales 1300 782 896 1234 8ZetR 13980   Interchange Australia Home Care Packages 1300 112 334 1234 8Z 21582  IRT Home Care South East Sydney 13 44 78 1234 8ZeYR 114 13907   IRT Home Care South West Sydney 13 44 78 1234 8ZeYR 114 13727  IWAA Home Care Services (NSW) 8764 6425 1234 8ZeYtRg Note 1 38678  JewishCare (NSW) Home Support Services 1300 133 660 1234 8g Note 2 14137   Just Better Care NSW 1300 587 823 1234 8Z 37 18583  KinCare NSW 1300 110 254 18253 1234 8ZetR  KNC Home Care Packages 9988 4966 1234 8Z 22191  KOPWA Community Services 9412 0270 1234 8Zeg Note 3 19807  Let's Get Care (NSW) 1300 497 442 1234 8ZeYtR 38281  Meditech Staffing: Home Care Packages 9764 4488 1234 8ZeR 84-85 38305  Multicultural Care Home Care Packages 9718 6199 1234 8ZeYRg CALD, NESB 13895  Northern Settlement Services Multicultural Aged Care Serv 4969 3399 1234 8Zeg CALD, LGBTIQ, NESB 14154  Our Lady of Consolation Home Care Services 9832 5418 1234 8eRg ATSI, CALD 13984  Oxley Home Care 9986 2266 1234 8ZeR 19151  PAC Central Coast Home Care Services 1800 722 679 61773 1234 8  PAC Eastern Suburbs Home Care Services 1800 722 679 1234 8 21941   PAC Inner West Home Care Services 1800 722 679 1234 8e 20508  Sydney Home Care Services 1800 722 679 1234 8e 20511  PACPAWANorthern Community Care Home Care Packages 9716 0036 1234 8ZeRg Note 4 14175  Pearl Home - Greater Parramatta NSW 0452 663 090 1234 8Z 61772  Pearl Home Care - Sydney Eastern Suburbs 0411 943 996 1234 8Z 62146   Pearl Home Care Care - Sydney Inner West NSW 1300 011 018 1234 8Z 61999  Home Care - Sydney North West NSW 0426 971 231 1234 8Z 62000  Pearl Home Care - Sydney Outer West 8004 7137 1234 8Z 51757   Pearl People First Healthcare 03 9402 9533 ATSI, CALD, LGBTIQ 38676 1234 8ZeYtRg  Prestige Inhome Care Packages Sydney 9387 1039 1234 8Z 38923  Regal Health 9264 4555 1234 8Z 19819  RFBI Care at Home 1300 848 076 1234 8Ze 39030   Note: 1. Arabic, Bosnian, CALD, Islamic, Muslim, 3. African, Chinese, Italian, LGBTIQ 2. CALD, Eastern European, Hungarian, Jewish, Russian

4. CALD, Eastern European, European, Polish, Slavic

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NSW & ACT 2022

These icons help you find the packages that are most suitable for you.

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients

Packages for people with dementia

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Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

PHONE (02)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Cultural Environment

Home Care Packages Supplement

Care at Home - South Western Sydney 1300 848 076 1234 8Z  RFBI Care at Home Central Coast 1300 848 076 1234 8Ze  RFBI Right at Home Macarthur Penrith 4708 3032 1234 8Z  Right at Home Padstow St George 8735 0025 1234 8Z   Right at Home RightCare 07 3054 1360 1234 8ZR  Right at Home Sydney Central and Eastern Suburbs 9137 1232 1234 8Z  Right at Home Sydney Inner West 8123 4045 1234 8Z  at Home Sydney Lower North Shore 9137 8561 1234 8Z  Right at Home Sydney Norwest 8660 0065 1234 8Z   Right at Home Sydney Ryde 9137 0582 1234 8   Right at Home Sydney The Hills 8660 0064 1234 8Z   Right at Home Sydney Upper North Shore 9063 9471 1234 8Z  Right RSL LifeCare at Home Central Narrabeen 1300 853 146 1234 8ZeR   Salvation Army Aged Care Arncliffe 9556 6900 1234 8ZeYR  Senior Helpers Wollongong 4200 1386 1234 8Z  Southern Cross Aged Support Services 1800 989 000 1234 8eY   Southern Cross Care Home Care Hunter & Central Coast 1800 870 427 1234 8ZeYtR  Southern Cross Care Home Care Lower Hunter 1800 870 427 1234 8ZeYtR  Southern Cross Care Home Care Northern & Inner Sydney 1800 870 427 1234 8ZeYR  Southern Cross Care Home Care South East Sydney 1800 870 427 1234 8ZeYR  Southern Cross Care Home Care South West Sydney 1800 870 427 1234 8ZeYR  Southern Cross Care Home Care Western Sydney 1800 870 427 1234 8ZeYtR  Southern Cross Care Home Services 1800 870 427 1234 8Z  Southern Highlands Home Care (SHHC) 4861 1329 1234 8  St Luke's Care Home and Community Services 0305 1234 8ZeR  St Sergius Day Centre/Social Support/Transport/Home Care Pkgs 9356 9727 9844 1234 8Zeg  St Simeon Healthcare (NSW) 8645 4010 1234 8g   St Vincent's Care Services Community Living 1800 778 767 1234 8  St Vincent's Care Services Home Care NSW 1800 778 767 1234 8ZeR  St. Basil's In Home Care 9784 3280 1234 8ZeYg  Start Nursing Services 8883 3207 1234 8ZeYRg  Summa Care NSW/ACT 1800 226 342 1234 8ZeYtR  Sydney Multicultural Community Services 9663 3922 1234 8ZeRg  SydWest Multicultural Services Aged Care Services 9621 6633 1234 8Zeg  Note: 1. Oxygen and Enteral Feeding Supplement 3. Greek; Includes services for homeless clients in ACT 5. Arabic, CALD, South Asian 2. CALD, Eastern European, NESB, Slavic

Packages for Veterans

DPS Web Advert Page ID

Notes

39031 21393 Note 1

36 38322

Note 1

36 38323

Note 1

36 22069

Note 1

36 38682

Note 1

36 62676

Note 1

36 61809

Note 1

36 38320

Note 1

36 62675

Note 1

36 38329 36 61813 21, 45, 77, 113 19853 62 13803 38421 14152 99 38661 99 38660 99 38652 99 38658 99 38653 99 38654 99 21527 38449 14087

CALD, NESB Note 2

22027 144 22026 7 14032 7 22000

Note 3

21537

CALD

38518 38289

Note 4

14220

Note 5

13981

4. CALD, Chinese, Italian, LGBTIQ, Spanish

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219

These icons help you find the packages that are most suitable for you.

Inner Western Sydney Northern Sydney South Eastern Sydney South Western Sydney Western Sydney

General packages suitable for all eligible clients



Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Sydney Metropolitan SERVICE PROVIDER

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (02)

The Benevolent Society - CC - South West Sydney/Southern Highlands 1800 236 762

1234 1234 1234 1234 1234 234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

8ZeYtg ATSI, CALD ATSI, CALD 8ZeYg 8ZeYtg ATSI, CALD ATSI, CALD 8ZeYg Note 1 8ZeYg CALD, LGBTIQ 8Zg Note 2 8ZeR Arabic 8Zg 8 8ZeYtR 8 8Z 8ZeR 8ZeYtRg ATSI, CALD 8Zet 8ZR 8ZeYRg Note 3 8ZeR 8Ze 8ZeYRg Note 4 8ZeYRg CALD 8eR 8t 8Z ATSI 8Zeg ATSI 8etg 8ZeYRg Note 5

Society - HCP - Eastern Suburbs 1800 236 762   TheThe Benevolent Benevolent Society HCP Hawkesbury/Blue Mountains 236 762  The Benevolent Society - HCP - Southern Sydney/Inner West 1800 1800 236 762   The Benevolent Society - Home Care Packages 1800 236 762   The Co-operative Life 9698 7194  The Salvation Army Community Care (NSW)  Tripoli & Mena Association HCPs and Commonwealth Supp Prog 130097581111366227   Uniting Domestic Assistance NSW & ACT 1800 864 846  Uniting Home and Community Care NSW 1800 864 846  Uniting Seniors Gym 1800 864 846  Uniting Veterans' Home Care and Nursing NSW & ACT 1800 864 846  UPA Sydney Home Care Services 8197 9306  VMCH Home Care Services Regional Northern NSW 1300 698 624  Warrigal Home Services Southern Highlands 1800 927 744  Wendy's Home Care 5999  Wesley Mission Home & Carer Supp Serv West/South West Syd 4587 4977  Wesley Mission Home & Carer Support Services Central Coast 8887 4352 3880  Wesley Mission Home & Carer Support Services Nepean 4966  Wesley Mission Home & Carer Support Services North Sydney 8887 9907 1481   Wesley Mission Home Care Inner West Sydney 9641 7088   Wesley Mission Home Care South East Sydney 8522 2200   Whiddon Central West Community Care 1300 738 388  Whiddon South West Sydney Community Care 1300 738 388  Wyanga Aboriginal Aged Care Program 9319 7175   Yarrabee Community Aged Care 6686 9855  Your Aged Care at Home 8764 3669  Note: 1. ATSI, CALD; Includes meal delivery service 3. Arabic, Chinese, Greek, Indian, Italian 5. Arabic, CALD, Eastern European, Muslim, NESB 2. Fee for service available

Packages for Veterans

Cultural Environment

DPS Web Advert Page ID 20684 18970 14062 14064 14063 38414 62 38376 13982 3 61704 3 61691 3 61705 3 61702 19565 19318 13783 19272 13986 22170 21318 13927 13931 14151 14228 14205 14142 18892 14103

4. Arabic, CALD, Greek, Italian, South Asian

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220

NSW & ACT 2022

These icons help you find the packages that are most suitable for you.

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

Community Home Care Packages  3Bridges Adventist Senior Living Home Care Services  Allawah  allcare Lodge Aged Care Facility  Anglican Care Home Care Hunter Region  Anglican Care Home Care Manning Region  Anglicare At Home Southern Region  annecto at Home Support ACT  at Home Support Far West NSW  annecto at Home Support Mid North Coast  annecto At Home Services Feros Care Canberra  Services Feros Care Far North Coast (NSW)  AtAt Home Home Services Feros Care Hunter  At Home Services Feros Care Illawarra  At Home Services  Athena Nursing CareFeros Care Mid North Coast (NSW)  Healthcare - Hunter Nursing  Aurora Aurora Healthcare - Mayo Home Nursing  AusCare Home & Community Care  Unity Home Care Service Bundjalung Region  Australian Unity Home Care Service Calare Region  Australian Unity Home Care Service Central Coast Region  Australian Unity Home Care Service Daramulen Region  Australian Unity Home Care Service Far North Coast NSW Region  Australian Australian Home Care Service Far North Coast Region  Australian Unity Home Care Service Far West NSW Region   Australian Unity Home Care Service Farrer Region   Australian Unity Home Care Service Hunter Valley Region   Australian Unity Home Care Service Illawarra North Region  Australian Unity Home Care Service Illawarra South Region  Australian Unity Home Care Service Lachlan Region   Australian Unity Home Care Service Lwr Mid North Coast NSW Reg  Australian Unity Home Care Service New England Region   Australian Unity Unity Care Service Newcastle Region  Australian Unity Home Care Service Ngangana & Wiradjuri Region   Australian Unity Home Home Care Service Northern New England Region  Note: 1. ATSI, CALD, French, German

Home Care Packages Levels

4977 0004 6927 3521 1300 377 074 1800 733 553 1800 733 553 1300 111 278 1800 266 328 1800 266 328 1800 266 328 1300 763 583 1300 763 583 1300 763 583 1300 763 583 1300 763 583 0416 439 554 4959 6711 6539 0777 1300 455 322 1300 797 606 1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 160 170 1300 797 606 1300 160 170

Packages for Veterans

Home Care Packages Supplement

Notes

PHONE (02)

1300 327 434

Packages for people who live in rural, remote or isolated areas

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

DPS Web Advert Page ID

8ZeYtR 8 8t 35 8ZetR 86 8ZeR 86 8t 8ZetRg CALD IFC-1, 5, 29, 61 8ZeYtg ATSI, CALD, LGBTIQ, NESB ATSI, CALD, LGBTIQ 8Zetg ATSI, CALD, LGBTIQ 8Zetg 8 8Ze 8 8 8Z 8Z ATSI, CALD 8tRg Note 1 8ZtRg 8Z 30 8ZetRg ATSI 30 8ZetR 30 8ZeR ATSI 30 8ZeRg 30 8ZetR ATSI 30 8ZetRg 30 8ZetR 30 8ZetR 30 8ZetRg ATSI 30 8ZeYR 30 8ZeYtR 30 8ZetR 30 8ZetR 30 8ZetR 30 8ZeR 30 8ZeYtRg ATSI 30 8ZetR

20764 38480 13305 62018 13820 13297 13230 21545 21056 21547 21475 18268 21470 21471 20010 61783 22029 18843 38987 13785 22220 22236 20987 22218 19287 22223 22221 19849 21340 22232 22226 22215 22216 22237 22227 19851

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NSW & ACT 2022

221

These icons help you find the packages that are most suitable for you.

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

Unity Home Care Service Southern Highlands Region  Australian Unity Home Care Service Sturt Region  Australian Unity Home Care Service Upper Mid North Coast NSW  Australian Unity Home Care Service Weja Region  Australian Australian Home Care Service Western Plains Region  Australian Unity Unity Home Care Services  Awabakal Aged  Banksia VillagesCare  Bannister In Home Care (NSW)  BaptistCare At Home ACT  At Home NSW  BaptistCare Home Care Packages  BBCR Better Living Home Care Packages (ACT)  Hostel   Bilyara Blue Haven Care  Boggabri JohnIn Home Service  Bolton Clarke FarPriorNorthMultiCoastPurpose Support  Bolton Clarke Gold Coast & Tweed(NSW)HeadsAt Home  Bolton Clarke Hunter At Home Support At Home Support  Bolton Clarke Illawarra At Home Support  Bolton Clarke Port Macquarie At Home Support  Booroongen Djugun Aged Care Facility  Bundaleer Care Services  Calvary Community Care ACT  Community Care Hunter  Calvary Community Care Manning Taree  Calvary Community Care  Canowindra Connect NSW  Care Community Care  Carexcell Shire Council Multi Service Outlet  Carrathool Care  CASS Healthcare Home Care Services Central West  Catholic Healthcare Home Care Services Hunter  Catholic Catholic Home Care Services Mid North Coast  Catholic Healthcare Home Care Services Orana  Catholic Healthcare Healthcare Home Care Services Riverina Murray  Note: 1. ATSI, Chinese, Muslim, Vietnamese 2. Meals on Wheels services available

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (02)

1300 160 170 1300 160 170 1300 160 170 1300 797 606 1300 160 170 1300 160 170 1300 174 908 4471 6621 1300 368 991 1300 275 227 1300 275 227 4422 7422 1300 307 344 6341 1666 4203 4055 6749 7000 1300 775 227 1300 221 122 1300 665 444 1300 665 444 1300 665 444 6560 2100 6585 2811 1300 660 022 1300 660 022 1300 660 022 07 5523 0311 1800 692 464 6651 1649 6961 7600 9718 7305 1800 225 474 1800 225 474 1800 225 474 1800 225 474 1800 225 474

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 1234 1234 1234 1234 1234 1234 24 24 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

DPS Web Advert Page ID

30 8ZetR 30 8ZetR 30 8ZetR 30 8ZetRg ATSI 30 8ZetR 30 8ZR ATSI 8ZeRg 8Zt 8Ze 110 8ZeYtRg Note 1 110 8ZeYtR ATSI, CALD, LGBTIQ 8Zetg 8Z ATSI 8Zetg 8ZeR ATSI 8tg 8ZetRg CALD, LGBTIQ 8ZetR 8Z 8ZetRg CALD, LGBTIQ 8ZetRg CALD, LGBTIQ ATSI, CALD 8tg 8ZeYtR 117 8ZeR 117 8ZeR 117 8ZeR ATSI 8Zeg 8ZeYR ATSI 8Ztg Note 2 8Ze 8ZeYRg Note 3 26, 69 8ZtR 26, 69 8ZtR 26, 69 8ZetR 26, 69 8ZtR 26, 69 8ZtR

22225 22222 22217 13976 13983 20189 13730 13868 20709 17218 13893 14130 38353 13599 13904 14338 21323 18364 18365 21321 21322 13854 14340 18538 13731 13996 13952 17997 18867 21626 14144 13779 19855 13777 13781 18572

3. CALD, Chinese, Indo-Chinese, Korean, Vietnamese

Aged Care Guide

222

NSW & ACT 2022

These icons help you find the packages that are most suitable for you.

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

 

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

Wollongong Your Life Your Way  CatholicCare Cessnock Home Care & Support Services  Comfort  CommunityHomeCareCareOptions  Community Gateway Kempsey  Community Gateway Nowra  Community Gateway Wollongong  Community Interlink Home Care  Community Options - Home Care Packages Community Services #1

Care  Concept ConnectAbility Australia - Aged Care Services - Senior Solutions  Cooinda Aged Care Facility  Coolamon-Ganmain  CPL Aged Care ServicesMultiNSWPurpose Service  Crowley Care  CÜRA Home Care Packages  Cypress View Lodge  Dungog & District Neighbourcare  Dyirri-Bang-Gu Aboriginal Corporation Aged Care Service  EACH Home Care Packages (NSW)  Enrich Living Services ACT  Enrich Living Services NSW  Envigor Home Care  Finley Regional Care  Five Good FriendsCareHomeComplete Services NSW   Forrest Community ServicesCareGriffith  Forrest Community Services Tumut  Forrest Community Services Wagga Wagga  Glen Innes Severn Council Life Choices - Support Services  GoCo Care  Goodooga Health Service Community Care  Goodwin Home Care   GWC Community Services Hunter  GWC Community Services Illawarra  At Home ACT Note: 1. Chinese,HammondCare Croatian, Spanish

Home Care Packages Levels

4019 9700 8964 8856 6650 2000 1300 657 473 1300 657 473 1300 657 473 1300 203 203 6295 8800 6126 4700 1800 266 237 4962 1000 6842 0888 6927 3303 1800 275 753 1300 139 099 07 5527 8011 6954 4202 4992 3348 6964 0518 1300 003 224 1300 202 003 1300 202 003 1300 368 446 03 5883 9600 1300 787 581 6964 0088 6947 9144 6932 3009 6730 2500 6740 2240 6820 6200 6175 5650 9516 2188 9516 2188 1800 826 166

Packages for Veterans

Home Care Packages Supplement

Notes

PHONE (02)

4254 9342

Packages for people who live in rural, remote or isolated areas

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 4 1234 1234 1234 234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 12 1234 1234 1234 1234

Cultural Environment

DPS Web Advert Page ID

8ZeYtg NESB 8Ze 8Zt 8Zet 8Zet 8Zet CALD 8Zetg ATSI 8Zetg 8ZeR 8ZeYtRg Note 1 8Ze 8ZeR 8ZtR 8t 8Z 8ZetR ATSI, CALD, LGBTIQ, NESB 8Zeg 8Zet 8Zet ATSI 8Zetg 8ZetRg CALD CALD 8eYtg 8Z 8ZR 8Zt 8ZetR 8t 8Zt 8t ATSI 8Zetg 8ZetRg ATSI ATSI 8tg 8ZtR Greek 8Zg Greek 8eg 8ZetR

13903 21214 38406 14161 13924 22013 13933 18844 38974 38640 38948 21665 14237 18925 21587 14223 17404 13598 13929 13950 20137 17219 20862 20627 13265 22261 19219 13949 13771 14133 14164 13957 17221 21215 18272 22016

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223

These icons help you find the packages that are most suitable for you.

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

PHONE (02)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

At Home Central West/Mudgee 1800 826 166 1234 8ZetR  HammondCare At Home Coffs Harbour 1800 826 166 1234 8ZetR  HammondCare At Home Far West 1800 826 166 1234 8ZetR  HammondCare At Home Hunter 1800 826 166 1234 8ZetR  HammondCare HammondCare At Home Illawarra 1800 826 166 1234 8ZetR  HammondCare At Home Merimbula 1800 826 166 1234 8ZetR  HammondCare At Home Scone 1800 826 166 1234 8ZetR  HammondCare At Home Shoalhaven 1800 826 166 1234 8ZetR  HammondCare At Home South Coast 1800 826 166 1234 8ZetR  Happy Living Home Care Packages 1300 911 728 1234 8ZetR  Home NSW 1300 422 111 1234 8ZeR  HCAHenderCare & ACT) 1300 764 433 1234 8ZtR  Home Care -(NSW St Agnes' Care & Lifestyle 5525 3600 1234 8ZetR  Home Care Assistance Hunter 4089 3000 1234 8ZetR  Home Care Assistance Newcastle North Coast 6646 3527 1234 8ZeYtR  Home Caring 1300 875 377 1234 8Zeg  Home Instead Gold Coast 07 5591 2444 1234 8Zt  Home Instead Mid North Coast 6583 9944 1234 8  Home Instead Newcastle 4945 4316 1234 8Z  Home Instead Wollongong 4295 6829 1234 8  Home Nursing Group 1300 698 693 1234 8Zet  Home Support Services (NSW) 1800 854 300 1234 8ZetRg  - Dementia Caring Australia 1300 875 377 1234 8ZR   HomeCaring Community Services 4937 4555 1234 8Zt  Hunter Illawarra Aboriginal Corporation Home Care 4228 1585 2 8eg  Inasmuch Community Residential Aged Care 4441 1666 1234 8Zt  integratedliving Australia Australian Capital Territory 1300 782 896 1234 8ZetR  Australia New South Wales 1300 782 896 1234 8ZetR  integratedliving Australia Home Care Packages 1300 112 334 1234 8Z  Interchange Aged Care Services 1300 488 226 1234 8Zet  Intereach IRT Home Care ACT 13 44 78 1234 8ZeYR  Care Far South Coast 13 44 78 1234 8ZeYtR  IRTIRT Home Care Illawarra 13 44 78 1234 8ZeYR  IRT Home Home Care South Coast 13 44 78 1234 8ZeYtR  ItSoWel Home Support Services 4228 8222 1234 8  Jack Towney Hostel 6817 8777 1234 8Zetg  Note: 1. Servicing clients with cognitive issues 2. Arabic, Asian, Greek, Hindi, Italian

Notes

Cultural Environment

DPS Web Advert Page ID 18596 22021 22017 14093 14091 22053 22022 18597 21309 62822 22391 21955 14126 21931

Note 1

21932

Note 2

39049 20937 18802 38500 21505 20221

ATSI, CALD

21871 21972 21653

ATSI

13905 13608 21311 13980 21582 18274 114 17223 114 38469 114 13968 114 13786 21643

ATSI

13056

Aged Care Guide

224

NSW & ACT 2022

These icons help you find the packages that are most suitable for you.

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

Multi Purpose Service  Jerilderie Just Better Care ACT   JustKinCareBetterACTCare NSW  KinCare NSW  Kirinari Services  KNC HomeTransport Care Packages  Kyogle Multi-Purpose Service  Let's Get Care (NSW)  Life Without Barriers NSW/ACT   Lifebridge Australia  Lifetime Connect Limited - Aged Com'ty Wellness Nambucca Valley  LiveBetter Community Services NSW   Lutheran Aged Care Home Care Services (NSW)  Magenta Community Services | Northern Rivers Region  Maitland Community Care Services  Marco Polo Woonona Care Services  MCCI Home & Community Care Services  McLean Care Home & Community Services  Meditech Staffing: Home Care Packages   Mercy Health Home Care Albury  Mercy Health Home Care Canberra  Health Home Care Young  Mercy Mercy Services Home Care Packages  Merton  MidCoastCourtAssistHostel  NAC Aged Care Home Support   Newcastle District Nursing Services  Nimbin Multi Purpose Service  Northern Settlement Services Multicultural Aged Care Services  NovaCare Home Care Packages  NSW Home Support Services  NVC  Omnicare Alliance Home Care Service  PAC ACT Home Care Services  PAC Hunter Home Care Services  Note: 1. Asian, CALD, European, LGBTIQ, NESB

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (02)

03 5886 6700 6280 4070 1300 587 823 1300 110 254 1300 110 254 6041 2299 9988 4966 6630 0400 1300 497 442 1800 935 483 1800 043 186 6568 2522 1800 580 580 6060 4000 07 4633 4967 4932 5755 4222 9500 4229 7566 1300 791 660 9764 4488 6024 9508 6256 9600 6384 1010 4962 6680 6547 2684 1300 658 830 6226 3799 4953 8444 6689 1400 4969 3399 1300 363 654 1300 770 118 6598 5000 1300 336 488 1800 722 679 1800 722 679

2 1234 1234 1234 1234 1234 1234 1 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1 1234 1234 1234 1234 1234 1234 1234

Packages for Veterans

8tg 8Z 8Z 8ZetR 8ZetR 8 8Z 8 8ZeYtR 8ZetR 8ZeYtR 8etg 8ZetR 8Zt 8Z 8 8Z 8Zg 8Zetg 8ZeR 8ZeYtR 8ZeRg 8ZeYtR 8ZeYRg 8ZetR 8ZetR 8Zetg 8ZR 8 8Zeg 8Zet 8ZetR 8ZeYt 8 8e 8et

Cultural Environment

DPS Web Advert Page ID

ATSI

14330 37 18774 37 18583 14096 18253 38851 22191 18891 38281 9 62686 21603

ATSI, CALD, LGBTIQ

14105 27 13947 13939 38355 38917 20784

CALD, LGBTIQ

22014

ATSI

20483 84-85 38305 87 19324

ATSI

87 19323 87 14086

LGBTIQ

14171 13443 21317

ATSI, CALD, LGBTIQ

18278 19 38979 13951

Note 1

14154 13735 19269 38441 62097 21942 20509

AgedCareGuide.com.au

NSW & ACT 2022

225

These icons help you find the packages that are most suitable for you.

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

PHONE (02)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

Notes

Cultural Environment

DPS Web Advert Page ID

Home Care Services 1800 722 679 1234 8et 21071  PACPAC Illawarra Home Care Services 1800 722 679 1234 8et 20510  PeopleNewFirstEngland Healthcare 03 9402 9533 1234 8ZeYtRg Note 1 38676  Pinnacle Community Cootamundra 6942 7786 1234 8t 21667  Pinnacle Community Services Services Temora 6977 1326 ATSI, CALD, LGBTIQ, NESB 21666 1234 8ZeYtRg  Port Stephens Veterans and Citizens Aged Care Ltd 1800 620 356 1234 8Z 21606  Regal Health 9264 4555 1234 8Z 19819  RFBI Care at Home 1300 848 076 1234 8Ze 39030   RFBI Care at Home ACT 1300 848 076 1234 8Ze 21382   RFBI Care at Home Lower Hunter 1300 848 076 1234 8Ze 21383  RFBI Care at Home Mid North Coast 1300 848 076 1234 8Ze 21400  RFBI Care at Home New England 1300 848 076 1234 8Zet 21389  RFBI Care at Home Orana 1300 848 076 1234 8Ze 21860  Right at Home Brisbane North 07 3518 8820 1234 8Z 36 61802  Right at Home Hunter & Port Stephens 4039 3006 Note 2 36 61811 1234 8Z  Right at Home Newcastle 4067 5202 124 Note 2 36 61810 8Z  Right at Home Northern Rivers 5622 6015 1234 8Z Note 2 36 61805  Right at Home RightCare 07 3054 1360 1234 8ZR Note 2 36 22069  Right at Home RightCare 07 3054 1360 1234 8ZR Note 2 36 22069  at Home Southern NSW 5963 2600 1234 8ZtR Note 2 36 22068   Right LifeCare at Home Central - Tea Gardens, Dungog, Hawks Nest 1300 853 146 1234 8ZeR 21, 45, 77, 113 38178  RSLRSL LifeCare Home North - Casino, Kyogle, Lismore 1300 853 146 1234 8ZeR 21, 45, 77, 113 38181  RSL LifeCare atat Home - Mullumbimby, Byron Bay, Ballina 1300 853 146 1234 8ZeR 21, 45, 77, 113 19852  RSL LifeCare at Home North Coffs Harbour/Urunga/Tamworth/Armidale 1300 853 146 1234 8ZeR 21, 45, 77, 113 21316  RSL LifeCare at Home NthNth -- Tweed Heads/Gold Coast/Murwillumbah 1300 853 146 21, 45, 77, 113 22336 1234 8ZeR  RSL LifeCare at Home South - ACT, Queanbeyan & Yass 1300 853 146 1234 8ZeR 21, 45, 77, 113 20192   RSL LifeCare at Home South - Kandos 1300 853 146 1234 8Zt 21, 45, 77, 113 13533  RSL LifeCare at Home South - Merimbula, Bega, Eden 1300 853 146 1234 8t 21, 45, 77, 113 13974  RSL LifeCare at Home Sth - Wagga Wagga/Griffith/Gundagai/Narrandera 1300 853 146 1234 8ZeR 21, 45, 77, 113 20194  Rumbalara Positive Ageing & Disability Services 03 5822 2866 1234 8Zetg ATSI 17638   Salvation Army Aged Care Plus Port Macquarie 6583 7600 1234 8ZeYR 62 13264  Sapphire Coast Community Aged Care 6492 7777 1234 8ZetRg Note 3 13257  Senior Helpers Wollongong 1386 1234 8Z 38421  Snowy Monaro Regional Council Com'ty Support Services HCPs 4200 6451 1059 13935 234 8Zt  Southern Cross Aged Support Services 1800 989 000 1234 8eY 14152   Southern Cross Care Home Care Far North Coast 1800 870 427 1234 8ZeYtR 99 13740  Note: 1. ATSI, Arabic, CALD, LGBTIQ, Pacific Islander 2. Oxygen and Enteral Feeding Supplement 3. ATSI; Includes access to mobility equipment & assistive technology ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

226

NSW & ACT 2022

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ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

PHONE (02)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

Cross Care Home Care Lower Hunter 1800 870 427 1234 8ZeYtR  Southern Cross Care Home Care Nepean 1800 870 427 1234 8ZeYtR  Southern Cross Care Home Care Northern 1800 870 427 1234 8ZeYtR  Southern Cross Care Home Care Southern 1800 870 427 1234 8ZeYR  Southern Southern Cross Care Home Care Western 1800 870 427 1234 8ZeYtR  Southern Cross Care Home Services 1800 870 427 1234 8Z   Southern Highlands Home Care (SHHC) 4861 1329 1234 8  St Andrew's Village 6686 1500 1234 8ZetRg  St Carthage's Community Care 0000 1234 8g  St Sergius Day Centre/Social Support/Transport/Home Care Pkgs 6620 9727 9844 1234 8Zeg  St. Basil's In Home Care 9784 3280 1234 8ZeYg  Start Nursing Services 8883 3207 1234 8ZeYRg  Summa Care NSW/ACT 1800 226 342 1234 8ZeYtR  Sunrise Supported Tuncurry Home Care Services 5528 5001 1234 8ZeYtR  Tablelands CommunityLivingSupport 6778 6350 1234 8Zetg  Tenterfield Total Care  The Benevolent Society - Home Care Pkgs - New England/Tamworth 180067362364947762 1234 8Z 1234 8ZeYtg  The Co-operative Life 9698 7194 234 8g  The Cooperative Life 9698 7194 234 8Z  The Salvation Army Community Care (ACT) 6270 3126 1234 8ZeR  The Salvation Army Community Care (NSW) 1300 111 227 1234 8ZeR  Tottenham Multi Purpose Service 6891 6200 12 8t  Tullamore Multi Purpose Service 6892 6400 12 8t  Uniting AgeWell Loddon Mallee North Home Care 03 4026 7000 1234 8ZeYtR   Uniting Domestic Assistance NSW & ACT 1800 864 846 1234 8  Uniting Home and Community Care ACT 1800 864 846 1234 8ZeYtR  Home and Community Care NSW 1800 864 846 1234 8ZeYtR  Uniting Seniors Gym 1800 864 846 1234 8   Uniting Veterans' Home Care and Nursing NSW & ACT 1800 864 846 1234 8Z  Uniting West Home Care Services 6361 3322 1234 8ZtR  UPAUPA Central Dubbo Home Care Services 5852 4753 1234 8Zt  UPA Newcastle Care Services 4965 2200 1234 8  UPA North CoastHome 1300 026 594 1234 8ZeYR  UPA Riverina MurrayHomeHomeCareCareServicesServices 6057 7250 1234 8Zt  UPA Sydney Home Care Services 8197 9306 1234 8ZeR  UPA Wagga Wagga Home Care Services 6921 3219 1234 8Z  Note: 1. Greek; Includes services for homeless clients in ACT 2. Fee for service available

Notes

Cultural Environment

DPS Web Advert Page ID 99 38660 99 38659 99 38657 99 38656 99 38655 99 21527 38449

ATSI, LGBTIQ

13751

Italian

13934

CALD, NESB

22027

Note 1

21537

CALD

38518 38289 18996

ATSI

13928 21579

ATSI, CALD

20769

CALD, LGBTIQ

38414 21047 62 62193

Note 2

62 38376 18850 18849 17630 3 61704 3 61690 3 61691 3 61705 3 61702

STRC program available 14155 19563 21249 13994 13894 19565 20771

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These icons help you find the packages that are most suitable for you.

ACT Northern NSW South Western NSW Southern NSW Western NSW

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in ACT & Regional New South Wales SERVICE PROVIDER

Lachlan Community Care  Upper Multi Purpose Service  Urbenville Home Care Services Regional Northern NSW  VMCH Albion Park Rail  Warrigal Warrigal Services Queanbeyan  Warrigal Home Home Services Southern Highlands  Warrumbungle Care Coolah  Warrumbungle Community  Wenonah LodgeCommunity Care Coonabarabran  Wesley Mission Far North Coast  Wesley Mission Home Care Illawarra  Whiddon Central West Community Care  Whiddon Far North Coast Community Care  Whiddon Hunter Community Care  Whiddon Kyogle  Whiddon Mid North Coast Community Care  Whiddon New England Community Care  Whiddon Tweed Heads Community Care  Yarrabee Community Aged Care  Yass Valley Aged Care  Yeoval Aged Care  Note: 1. Dutch, Italian, Macedonian

Home Care Packages Levels

6634 1600 1300 698 624 1800 927 744 1800 927 744 1800 927 744 6378 5130 6849 2200 6374 2088 6588 1745 8522 2200 1300 738 388 1300 738 388 1300 738 388 1300 738 388 1300 738 388 1300 738 388 1300 738 388 6686 9855 6226 2030 5852 4600

Packages for Veterans

Home Care Packages Supplement

Notes

PHONE (02)

4832 2399

Packages for people who live in rural, remote or isolated areas

1234 1 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

DPS Web Advert Page ID

8ZeYtR 8 8ZeYtRg ATSI, CALD Note 1 8eg 8Zet 8Zet 8ZetR 8ZetR 8Zet 8ZetR 8et 8t 8t 8t 8t 8t 8t LGBTIQ 8g ATSI 8etg 8Z Fee for service available 8Zt

38496 13356 19318 13664 13782 13783 21647 21609 13078 13991 22169 14228 13828 13728 13965 13070 14284 20142 18892 13381 13098

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Culturally Appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

Cultural Group African

Aged Care Home Name Bupa St Ives

Cultural Group CALD

Aged Care Home Name Aurrum Aged Care Erina

Arabic

Belmore Place Care Community

Lakemba 0409 573 394 14320

CALD

Aurrum Aged Care Kincumber

Kincumber 0417 335 622 13085

Arabic

Bupa Greenacre

Greenacre 1800 718 348 14306

CALD

Aurrum Aged Care Norah Head

Norah Head 0417 335 622 13686

Arabic

Canterbury Place Care Community

Campsie 0409 573 394 14266

CALD

Aurrum Aged Care Terrigal Drive

Arabic

Hall & Prior Fairfield Nursing Home

Fairfield 9728 1144 13227

CALD

Aurrum Wyoming

Arabic

Hixson Garden Aged Care

Bankstown 9791 9609 20108

CALD

Bankstown Terrace Care Community

Bankstown 0409 573 394 22164

Arabic

Maronite Sisters Village Dulwich Hill

Dulwich Hill 9558 2115 18566

CALD

Bathurst Riverview Care Community

Bathurst 0428 419 574 13276

Arabic

Maronite Sisters Village Marrickville

Marrickville 9558 2115 13136

CALD

Belmore Place Care Community

Lakemba 0409 573 394 14320

Arabic

SummitCare Smithfield

Smithfield 9755 7333 13140

CALD

Berkeley Vale Care Community

Berkeley Vale 0408 265 643 13267

Armenian

Alexander Aged Care

Brookvale 9938 1514 13877

CALD

Blacktown Terrace Care Community

Asian

ACDMA Aged Hostel

Canley Vale 9754 1343 13534

CALD

Booroongen Djugun ACF

Asian

Arete Health Care Lansdowne

Cabramatta 9724 3545 12943

CALD

Bossley Parkside Care Community

Asian

CASS Residential Aged Care Facility

Campsie 9789 4587 21065

CALD

Byron Aged Care

Asian

Ferndale Gardens Aged Care Facility

Mortdale 9570 5555 14291

CALD

Cameron Park Care Community

Asian

Heiden Park Lodge

Carramar 8197 9325 13211

CALD

Carino Care at Rockdale

Banksia 9567 5333 13565

Asian

Huntingdon Gardens Aged Care Facility

Bexley 8080 3850 14265

CALD

Chiswick Manor Care Community

Chiswick 0409 573 394 19827

Asian

St George Aged Care Centre

Bexley 8566 1400 13747

CALD

Coffs Harbour Grange Care Community

Assyrian

Bossley Parkside Care Community

Bossley Park 0409 573 394 13261

CALD

Denhams Beach Care Community

Assyrian

SummitCare Smithfield

Smithfield 9755 7333 13140

CALD

Dubbo Homestead Care Community

Assyrian

The Manor Fairfield East

Fairfield East 9724 7377 61628

CALD

Hixson Garden Aged Care

Bankstown 9791 9609 20108

ATSI

Bilyara Hostel

Cowra 6341 1666 13599

CALD

Katoomba Views Care Community

Katoomba 0428 419 574 13278

ATSI

Boggabri John Prior Multi Purpose Serv

Boggabri 6749 7000 14338

CALD

Killara Glades Care Community

ATSI

Booroongen Djugun ACF

Greenhill via Kempsey 6560 2120 13854

CALD

KOPWA

ATSI

Brewarrina Multi Purpose Service

Brewarrina 6830 5000 18847

CALD

Maitland Grange Care Community

Rutherford 0408 265 643 13011

ATSI

Cooee Lodge Hostel

Gilgandra 6817 8744 13600

CALD

Marco Polo Unanderra Care Services

Unanderra 4272 7700 13587

ATSI

Jack Towney Hostel

Gilgandra 6817 8777 13056

CALD

Meadowbank Grove Care Community

West Ryde 0428 419 574 14293

ATSI

Jerilderie Multi Purpose Service

Jerilderie 03 5886 6700 14330

CALD

Murwillumbah Greens Care Com'ty

Murwillumbah 0497 664 171 12999

ATSI

Mareeba Aged Care

Maclean 6645 2966 13007

CALD

Narrabeen Glades Care Community

Warriewood 0428 419 574 13555

ATSI

Rose Mumbler Village

North Nowra 4428 9400 13298

CALD

Narrandera Homestead Care Com'ty

Narrandera 0409 573 394 13896 Narraweena 0428 419 574 13001

DPS Web ID St Ives 1800 718 348 21922 PHONE (02)

DPS Web ID Erina 0417 335 622 13823 PHONE (02)

Erina 0417 335 622 21217 Wyoming 0417 335 622 13851

Blacktown 0429 956 768 21093 Greenhill via Kempsey 6560 2120 13854 Bossley Park 0409 573 394 13261 Byron Bay 6685 6728 13301 Cameron Park 0408 265 643 19826

Coffs Harbour 0497 664 171 18791 Denhams Beach 0409 573 394 13180 Dubbo 0428 419 574 14204

Killara 0408 265 643 13378 Roseville 9412 0284 13524

ATSI

Sapphire Coast Community Aged Care

Bega 6492 7777 13257

CALD

Narraweena Grove Care Community

ATSI

St Andrew's Village

Ballina 6620 5800 13751

CALD

Norah Head Care Community

Toukley 0408 265 643 13142

ATSI

Whiddon Belmont

Belmont 1300 738 388 13963

CALD

Orange Grove Care Community

Orange 0428 419 574 13194

ATSI

Whiddon Bourke

Bourke 1300 738 388 13285

CALD

Portland Tabulam Health Centre

Portland 6359 2666 13369

CALD

Abel Tasman Village

Chester Hill 9645 3388 13214

CALD

Quakers Hillside Care Community

CALD

Adria Care

Stirling 6288 0198 12857

CALD

Raymond Terrace Gardens Care Com'ty Raymond Terrace 0408 265 643 13139

CALD

Anglicare Thomas Street Lodge

Parramatta 1300 111 278 14003

CALD

Rocky Point Residence

CALD

Annandale Grove Care Community

Annandale 0409 573 394 13873

CALD

RSL LifeCare Bill McKenzie Gardens

CALD

Ashfield Terrace Care Community

Ashfield 0409 573 394 13200

CALD

RSL LifeCare Sir Leslie Morshead Manor

CALD

Auburn Glen Care Community

Auburn 0409 573 394 12961

CALD

Rutherford Park Care Community

Quakers Hill 0428 419 574 13567 Beverley Park 7909 0778 20587 Page 1300 232 564 12849 Lyneham 1300 232 564 12845 Rutherford 0408 265 643 20776

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

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Cultural Group CALD

Aged Care Home Name Shoalhaven Place Care Community

DPS Web ID Bomaderry 0409 573 394 13333

Cultural Group Chinese

Aged Care Home Name Windermere Aged Care Facility

CALD

Southern Cross Care St Francis’ RAC

Plumpton 1800 870 427 13258

Croatian

Adria Care

CALD

Springwood Greens Care Community

Springwood 0428 419 574 13190

Croatian

Cardinal Stepinac Village

CALD

St Simeon Village

Plumpton 9675 3285 12918

Croatian

Heritage Botany

CALD

Stanmore Place Care Community

Stanmore 0409 573 394 13556

Croatian

Mona Vale View Care Community

Mona Vale 0428 419 574 13138

CALD

SummitCare Baulkham Hills

Baulkham Hills 8865 3600 20596

Croatian

St Ezekiel Moreno Nursing Home

Croydon 9747 4277 13872

CALD

SummitCare Liverpool 173

Liverpool 9602 9044 14207

Croatian

St Simeon Village

CALD

SummitCare Penrith

Penrith 4721 2512 12958

Croatian

The Willows Private Nursing Home

CALD

SummitCare Smithfield

Smithfield 9755 7333 13140

Croatian

Warrigal Warilla

Warilla 1800 927 744 13699

CALD

SummitCare St Marys

St Marys 9673 6999 12881

Dutch

Juliana Village

Miranda 9541 3400 13645

CALD

SummitCare Wallsend

Wallsend 4944 1500 18866

Dutch

Warrigal Albion Park Rail

CALD

SummitCare Waverley

Waverley 9387 3872 14054

Estn European Adria Care

CALD

The Royce Manor

PHONE (02)

Penrith 4720 5633 38776

DPS Web ID Summer Hill 9797 7222 13071 PHONE (02)

Stirling 6288 0198 12857 St Johns Park 9823 3855 14260 Botany 9316 9544 13207

Plumpton 9675 3285 12918 Ashfield 9798 6889 13131

Albion Park Rail 1800 927 744 13664 Stirling 6288 0198 12857

Estn European Calvary St Joseph's Retirement Com'ty

Sandgate 1800 222 000 13245

CALD

Tweed River Care Community

Tweed Heads 0497 664 171 18792

Egyptian

Gallipoli Home

CALD

Tweed Valley Care Community

Tweed Heads West 0497 664 171 13087

Estonian

RSL LifeCare Agris Hutrof House

Thirlmere 1300 232 564 13597

CALD

Uniting Mullauna Blacktown

Blacktown 1800 864 846 13222

European

Ainsley Nursing Home

Burwood 9124 9201 13233

CALD

Villaggio Sant' Antonio Res Aged Care

Page 6255 1794 12864

European

Calvary St Joseph's Retirement Com'ty

Sandgate 1800 222 000 13245

CALD

Wahroonga Place Care Community

Wahroonga 0408 265 643 13010

European

Cardinal Stepinac Village

CALD

Whiddon Belmont

Belmont 1300 738 388 13963

European

Catholic Healthcare St Hedwig Village

Blacktown 1800 225 474 13221

CALD

Whiddon Bourke

Mortdale 9570 5555 14291

Auburn 9136 3000 21096

St Johns Park 9823 3855 14260

Bourke 1300 738 388 13285

European

Ferndale Gardens Aged Care Facility

Cambodian Indochinese Aged Care Services

Bonnyrigg 8786 1888 18842

European

Heritage Botany

Botany 9316 9544 13207

Cambodian SummitCare Canley Vale

Canley Vale 9728 1200 14308

European

Jindera Gardens Hostel

Jindera 6026 3799 14329

Chinese

Acacia Centre

Marrickville 9089 8000 13708

European

Marco Polo Unanderra Care Services

Chinese

ACDMA Aged Hostel

Canley Vale 9754 1343 13534

European

Oolong Aged Care

Chinese

Adria Care

Stirling 6288 0198 12857

European

PAC Thornleigh

Chinese

Ainsley Nursing Home

Burwood 9124 9201 13233

European

The Manor Fairfield East

Chinese

Belmore Place Care Community

Lakemba 0409 573 394 14320

Fijian

Rosemore Aged Care

Belmore 9718 6156 13706

Chinese

Bernard Chan Nursing Home

Burwood 8741 0288 13266

Filipino

Arcare Kanwal

Kanwal 1300 272 273 19382

Chinese

Canterbury Place Care Community

Campsie 0409 573 394 14266

Filipino

Belmore Place Care Community

Chinese

CASS Residential Aged Care Facility

Campsie 9789 4587 21065

Filipino

Fairmont Aged Care

Chinese

Castle Hill Aged Care Home

Castle Hill 9680 8330 18888

Filipino

St Ezekiel Moreno Nursing Home

Chinese

Chow Cho-Poon Nursing Home

Earlwood 9559 4088 14224

Filipino

The Willows Private Nursing Home

Chinese

Fairlea @ Harris Park

Harris Park 9637 8480 18512

Filipino

Windermere Aged Care Facility

Chinese

Fairlea @ Penshurst

Penshurst 9570 8912 13126

Fmr Yugoslavian St Simeon Village

Chinese

Fairlea @ Rosehill

Rosehill 9637 8480 13127

German

Adria Care

Chinese

Fairmont Aged Care

Bexley 9567 2279 14288

German

Catholic Healthcare St Hedwig Village

Chinese

Heritage Pennant Hills

Greek

Acacia Centre

Pennant Hills 9875 4811 13870

Unanderra 4272 7700 13587 Howlong 6026 6800 13332 Thornleigh 1800 722 679 14352 Fairfield East 9724 7377 61628

Lakemba 0409 573 394 14320 Bexley 9567 2279 14288 Croydon 9747 4277 13872 Ashfield 9798 6889 13131 Summer Hill 9797 7222 13071 Plumpton 9675 3285 12918 Stirling 6288 0198 12857 Blacktown 1800 225 474 13221 Marrickville 9089 8000 13708

Chinese

Indochinese Aged Care Services

Bonnyrigg 8786 1888 18842

Greek

Ainsley Nursing Home

Chinese

Lucy Chieng Aged Care Centre

Hurstville 8558 8088 19165

Greek

Bupa Bexley

Chinese

PAC Thornleigh

Thornleigh 1800 722 679 14352

Greek

Calvary Brighton-Le-Sands

Chinese

Portland Tabulam Health Centre

Portland 6359 2666 13369

Greek

Canterbury Place Care Community

Chinese

Rosemore Aged Care

Belmore 9718 6156 13706

Greek

Estia Health Bexley

Chinese

SummitCare Canley Vale

Canley Vale 9728 1200 14308

Greek

Estia Health Kogarah

Kogarah 9053 1800 13188

Chinese

The Manor Fairfield East

Fairfield East 9724 7377 61628

Greek

Greek Orthodox Com'ty Home for Aged

Earlwood 9718 7195 13334

Chinese

Uniting Abrina Ashfield

Ashfield 1800 864 846 13235

Greek

Heritage Botany

Chinese

Uniting Quong Tart Ashfield

Ashfield 1800 864 846 18922

Greek

Mona Vale View Care Community

Chinese

Willowood Centre

Chatswood 8644 1400 18210

Greek

Regis Belmore

Burwood 9124 9201 13233 Bexley 1800 718 348 14231 Brighton-Le-Sands 8922 6000 12939 Campsie 0409 573 394 14266 Bexley 8318 1100 13181

Botany 9316 9544 13207 Mona Vale 0428 419 574 13138 Belmore 1300 998 100 13878

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

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Cultural Group Greek

Aged Care Home Name Rosemore Aged Care

PHONE (02)

DPS Web ID Belmore 9718 6156 13706

Cultural Group LGBTIQ

Aged Care Home Name Marco Polo Unanderra Care Services

Greek

St Ezekiel Moreno Nursing Home

Croydon 9747 4277 13872

LGBTIQ

Mareeba Aged Care

Greek

St George Aged Care Centre

Bexley 8566 1400 13747

LGBTIQ

St Andrew's Village

Ballina 6620 5800 13751

Greek

St. Basil's Kensington

Kensington 9313 7129 13197

LGBTIQ

The Royce Manor

Penrith 4720 5633 38776

Greek

The Willows Private Nursing Home

Greek

Warrigal Warilla

Greek

Willandra Aged Care

Ashfield 9798 6889 13131 Warilla 1800 927 744 13699 Marrickville 9569 4117 13074

Macedonian Carino Care at Rockdale

DPS Web ID Unanderra 4272 7700 13587 PHONE (02)

Maclean 6645 2966 13007

Banksia 9567 5333 13565

Macedonian St George Aged Care Centre Macedonian St Sergius Aged Care

Hungarian St Elizabeth Home

Dean Park 8818 8500 13352

Macedonian St Simeon Village

Burwood 9124 9201 13233

Macedonian Warrigal Albion Park Rail

Bexley 8566 1400 13747 Cabramatta 9727 9844 13220 Plumpton 9675 3285 12918

Indian

Ainsley Nursing Home

Indian

Arcare Kanwal

Kanwal 1300 272 273 19382

Macedonian Warrigal Coniston

Coniston 1800 927 744 14289

Indian

Gallipoli Home

Auburn 9136 3000 21096

Macedonian Warrigal Warilla

Warilla 1800 927 744 13699

Indian

Jesmond Aged Care

Indo-Chinese Indochinese Aged Care Services

Albion Park Rail 1800 927 744 13664

Strathfield 9124 9200 14035

Maltese

St Dominic's Home for the Elderly

Blacktown 9831 2054 13223

Bonnyrigg 8786 1888 18842

NESB

St Simeon Village

Plumpton 9675 3285 12918

Indonesian CASS Residential Aged Care Facility

Campsie 9789 4587 21065

Pakistani

Gallipoli Home

Italian

Ainsley Nursing Home

Burwood 9124 9201 13233

Polish

Ainsley Nursing Home

Burwood 9124 9201 13233

Italian

Bossley Parkside Care Community

Bossley Park 0409 573 394 13261

Polish

Holy Family Services

Marayong 9678 8200 14311

Italian

Carino Care at Russell Lea

Italian

Estia Health Bexley

Italian

Russell Lea 9713 9481 13561

Portuguese Acacia Centre

Auburn 9136 3000 21096

Marrickville 9089 8000 13708

Bexley 8318 1100 13181

Russian

Fairmont Aged Care

Bexley 9567 2279 14288

Ferndale Gardens Aged Care Facility

Mortdale 9570 5555 14291

Russian

St Sergius Aged Care

Cabramatta 9727 9844 13220

Italian

Huntingdon Gardens Aged Care Fac

Bexley 8080 3850 14265

Russian

St Simeon Village

Plumpton 9675 3285 12918

Italian

Lady of Grace Aged Care

Dural 9634 1354 13964

Russian

Strathdale Centre

Strathfield 9764 7800 13593

Italian

Marco Polo Unanderra Care Services

Unanderra 4272 7700 13587

Samoan

Rosemore Aged Care

Belmore 9718 6156 13706

Italian

Narraweena Grove Care Community

Narraweena 0428 419 574 13001

Serbian

St Sergius Aged Care

Cabramatta 9727 9844 13220

Italian

Rosemore Aged Care

Belmore 9718 6156 13706

Serbian

St Simeon Village

Italian

S.Antonio Da Padova Nursing Home

Ryde 9809 2211 13560

Serbian

Warrigal Warilla

Italian

St Ezekiel Moreno Nursing Home

Croydon 9747 4277 13872

Slavic

St Simeon Village

Italian

St Joseph's Nursing Home Lismore

Lismore 6627 9356 12982

South African Bupa St Ives

St Ives 1800 718 348 21922

Italian

St Mary's Villa Concord

Concord 8741 1400 19256

Spanish

Lady of Grace Aged Care

Dural 9634 1354 13964

Italian

St Vincent's Care Services Haberfield

Haberfield 1800 778 767 13456

Spanish

Residential Gardens for Spanish Speaking

Rooty Hill 8887 5555 12914

Italian

SummitCare Smithfield

Smithfield 9755 7333 13140

Spanish

SummitCare Smithfield

Smithfield 9755 7333 13140

Italian

SWIAA Village

Bossley Park 9426 1400 13772

Spanish

The Manor Fairfield East

Fairfield East 9724 7377 61628

Italian

The Willows Private Nursing Home

Ashfield 9798 6889 13131

Sri Lankan

Ainsley Nursing Home

Italian

Uniting Caroona Kalina Goonellabah

Goonellabah 1800 864 846 14257

Sri Lankan

Jesmond Aged Care

Strathfield 9124 9200 14035

Italian

Warrigal Albion Park Rail

Albion Park Rail 1800 927 744 13664

Tongan

Rosemore Aged Care

Belmore 9718 6156 13706

Italian

Warrigal Warilla

Warilla 1800 927 744 13699

Turkish

Gallipoli Home

Auburn 9136 3000 21096

Italian

Willandra Aged Care

Marrickville 9569 4117 13074

Ukrainian

St Sergius Aged Care

Japanese

Willowood Centre

Chatswood 8644 1400 18210

Ukrainian

St Simeon Village

Jewish

Bupa St Ives

Jewish

Montefiore Residential Care Hunters Hill

Jewish

Montefiore Res Care Randwick

Randwick 8345 9135 18212

Vietnamese CASS Residential Aged Care Facility

Campsie 9789 4587 21065

Jewish

Montefiore Residential Care Woollahra Manor Woollahra 8345 9135 13032

Vietnamese Hall & Prior Fairfield Nursing Home

Fairfield 9728 1144 13227

Korean

Belmore Place Care Community

Lakemba 0409 573 394 14320

Vietnamese Indochinese Aged Care Services

Campsie 0409 573 394 14266

Vietnamese Rosemore Aged Care

Korean

Canterbury Place Care Community

Korean

Strathdale Centre

Korean

Windermere Aged Care Facility

Latin American Residential Gardens for Spanish Speaking Lebanese

Gallipoli Home

St Ives 1800 718 348 21922 Hunters Hill 8345 9135 13838

Plumpton 9675 3285 12918 Warilla 1800 927 744 13699 Plumpton 9675 3285 12918

Burwood 9124 9201 13233

Cabramatta 9727 9844 13220 Plumpton 9675 3285 12918

Vietnamese AVACS Nursing Home

Smithfield 8234 8853 21081

Vietnamese Bupa Greenacre

Greenacre 1800 718 348 14306

Bonnyrigg 8786 1888 18842 Belmore 9718 6156 13706

Strathfield 9764 7800 13593

Vietnamese SummitCare Canley Vale

Canley Vale 9728 1200 14308

Summer Hill 9797 7222 13071

Vietnamese The Manor Fairfield East

Fairfield East 9724 7377 61628

Rooty Hill 8887 5555 12914

Vietnamese Willandra Aged Care

Marrickville 9569 4117 13074

Auburn 9136 3000 21096

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

AgedCareGuide.com.au

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Culturally Appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group African

Service Provider KOPWA Community Services

African

People First Healthcare

Cultural Group ATSI

Service Provider Australian Unity Home Care Service Weja

DPS Web ID 1300 797 606 13976

ATSI

Awabakal Aged Care

1300 174 908 13730

14045

ATSI

BaptistCare At Home ACT

1300 275 227 17218

1800 225 474 13778

ATSI

BBCR Home Care Packages

4422 7422

14130

PHONE (02)

9412 0270

DPS Web ID 19807

03 9402 9533 38676

PHONE (02)

Arabic

Advance Diversity Services Help at Home Services

Arabic

Catholic Healthcare Home Care Services Sydney

Arabic

CORE Community Services

8717 1500

14061

ATSI

Bilyara Hostel

6341 1666

13599

Arabic

Gallipoli Home - Home Care Packages

9136 3009

61991

ATSI

Boggabri John Prior Multi Purpose Service

6749 7000

14338

Arabic

Home Caring

1300 875 377 39049

ATSI

Booroongen Djugun Aged Care Facility

6560 2120

13854

Arabic

IWAA Home Care Services (NSW)

38678

ATSI

Bungree Aboriginal Association HCPs

4350 0100

13890

Arabic

People First Healthcare

03 9402 9533 38676

ATSI

Canowindra Community Care

Arabic

SydWest Multicultural Services Aged Care Services

9621 6633

13981

ATSI

Carexcell Community Care

Arabic

Tripoli & Mena Assoc HCPs and C/wealth Supp Prog

9758 1366

13982

ATSI

Community Interlink Home Care

1300 203 203 18844

Arabic

Wesley Mission Home & Carer Supp Serv North Sydney

9907 1481

13927

ATSI

CÜRA Home Care Packages

07 5527 8011 17404

Arabic

Wesley Mission Home & Carer SS West/SW Sydney

8887 4977

13986

ATSI

Dyirri-Bang-Gu Aboriginal Corp AC Service

6964 0518

13950

Arabic

Your Aged Care at Home

8764 3669

14103

ATSI

Gilgai Aboriginal Home Care Packages

9832 3825

13999

Asian

Australian Chinese Community Assoc Western Centre

9687 8981

18277

ATSI

Glen Innes Severn Council Life Choices

6730 2500

14133

9136 4788

8764 6425

07 5523 0311 13952 6651 1649

18867

Asian

CÜRA Home Care Packages

07 5527 8011 17404

ATSI

GoCo Care

6740 2240

14164

Asian

Home Caring

1300 875 377 39049

ATSI

Goodooga Health Service Community Care

6820 6200

13957

Asian

Northern Settlement Services Multicultural ACS

4969 3399

14154

ATSI

Home Support Services (NSW)

Assyrian

CORE Community Services

8717 1500

14061

ATSI

Illawarra Aboriginal Corporation Home Care

4228 1585

13905

Assyrian

People First Healthcare

03 9402 9533 38676

ATSI

Jack Towney Hostel

6817 8777

13056

ATSI

Adssi In-home Support Home Care Packages

1300 578 478 13889

ATSI

Jerilderie Multi Purpose Service

1800 854 300 21871

03 5886 6700 14330

ATSI

annecto at Home Support ACT

1800 266 328 21545

ATSI

Lifetime Connect Aged Com'ty Wellness Nambucca Vly 6568 2522

ATSI

annecto at Home Support Far West NSW

1800 266 328 21056

ATSI

McLean Care Home & Community Services

ATSI

annecto at Home Support Inner West Sydney

1800 266 328 21546

ATSI

Mercy Health Home Care Canberra

6256 9600

19323

ATSI

annecto at Home Support Mid North Coast

1800 266 328 21547

ATSI

NAC Aged Care Home Support

6226 3799

18278

ATSI

annecto at Home Support Nepean

1800 266 328 21548

ATSI

Our Lady of Consolation Home Care Services

9832 5418

13984

ATSI

annecto at Home Support South East Sydney

1800 266 328 21550

ATSI

People First Healthcare

ATSI

annecto at Home Support South West Sydney

1800 266 328 21551

ATSI

Pinnacle Community Services Temora

1800 266 328 20772

14105

1300 791 660 20483

03 9402 9533 38676 6977 1326

21666

ATSI

annecto at Home Support Western Sydney

ATSI

Rumbalara Positive Ageing & Disability Services

ATSI

Aurora Healthcare - Hunter Nursing

4959 6711

22029

ATSI

Sapphire Coast Community Aged Care

6492 7777

13257

ATSI

Aurora Healthcare - Mayo Home Nursing

6539 0777

18843

ATSI

St Andrew's Village

6620 5800

13751

ATSI

Australian Unity HCS Alleena/Warrambucca

1300 797 606 21063

ATSI

Tablelands Community Support

6778 6350

13928

ATSI

Australian Unity Home Care Service Bundjalung

1300 797 606 13785

ATSI

The Benevolent Society CC S/W Sydney/Sthn Highlands 1800 236 762 20684

ATSI

Australian Unity Home Care Service Daramulen

1300 797 606 20987

ATSI

The Benevolent Society HCP Eastern Suburbs

1800 236 762 18970 1800 236 762 14062

03 5822 2866 17638

ATSI

Australian Unity Home Care Service Far North Coast

1300 160 170 19287

ATSI

The Benevolent Society HCP Hawkesbury/Blue Mtns

ATSI

Australian Unity Home Care Service Hunter Valley

1300 160 170 19849

ATSI

The Benevolent Society HCP New England/Tamworth 1800 236 762 20769

ATSI

Australian Unity HCS Ngangana/Wiradjuri

1300 797 606 22227

ATSI

The Benevolent Society HCP Sthn Sydney/Inner West 1800 236 762 14064

ATSI

Australian Unity Home Care Service Wangary

1300 797 606 13938

ATSI

The Benevolent Society Home Care Packages

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

1800 236 762 14063

Aged Care Guide

232

NSW & ACT 2022

Cultural Group ATSI

Service Provider VMCH Home Care Services Regional Northern NSW

Cultural Group CALD

Service Provider Northern Settlement Services Multicultural ACS

4969 3399

DPS Web ID 14154

ATSI

Wyanga Aboriginal Aged Care Program

9319 7175

14142

CALD

Our Lady of Consolation Home Care Services

9832 5418

13984

ATSI

Yarrabee Community Aged Care

6686 9855

18892

CALD

PAWA Community Care Home Care Packages

9716 0036

14175

Bengali Bosnian

People First Healthcare

03 9402 9533 38676

CALD

People First Healthcare

CÜRA Home Care Packages

07 5527 8011 17404

CALD

Pinnacle Community Services Temora

6977 1326

21666

Bosnian

Gallipoli Home - Home Care Packages

9136 3009

61991

CALD

St Sergius Day Centre/Social Support/Transport/HCPs

9727 9844

22027

Bosnian

IWAA Home Care Services (NSW)

8764 6425

38678

CALD

St Simeon Healthcare (NSW)

8645 4010

22026

Bosnian

People First Healthcare

03 9402 9533 38676

CALD

Start Nursing Services

8883 3207

38518

Burmese

SydWest Multicultural Services Aged Care Services

CALD

Sydney Multicultural Community Services

9663 3922

14220

CALD

Adssi In-home Support Home Care Packages

1300 578 478 13889

CALD

Anglicare At Home Southern Region

1300 111 278 13230

CALD

SydWest Multicultural Services Aged Care Services

9621 6633

13981

CALD

The Benevolent Society CC Sth West Syd/Sthn Highlands 1800 236 762 20684

CALD

annecto at Home Support ACT

1800 266 328 21545

CALD

The Benevolent Society HCP Eastern Suburbs

1800 236 762 18970

CALD

annecto at Home Support Far West NSW

1800 266 328 21056

CALD

The Benevolent Society HCP Hawkesbury/Blue Mtns

1800 236 762 14062

CALD

annecto at Home Support Inner West Sydney

1800 266 328 21546

CALD

The Benevolent Society HCP New England/Tamworth 1800 236 762 20769

CALD

annecto at Home Support Mid North Coast

1800 266 328 21547

CALD

The Benevolent Society HCPs Sthn Sydney/Inner West 1800 236 762 14064

CALD

annecto at Home Support Nepean

1800 266 328 21548

CALD

The Benevolent Society Home Care Packages

CALD

annecto at Home Support South East Sydney

1800 266 328 21550

CALD

The Co-operative Life

CALD

annecto at Home Support South West Sydney

1800 266 328 21551

CALD

VMCH Home Care Services Regional Northern NSW

CALD

annecto at Home Support Western Sydney

1800 266 328 20772

CALD

Wesley Mission Home Care Inner West Sydney

9641 7088

13931

CALD

Aurora Healthcare - Hunter Nursing

4959 6711

22029

CALD

Your Aged Care at Home

8764 3669

14103

CALD

Aurora Healthcare - Mayo Home Nursing

6539 0777

18843

Chinese

Advance Diversity Services Help at Home Services

9136 4788

14045

CALD

Australian Chinese Community Assoc Western Centre

9687 8981

18277

Chinese

ANHF Home Care Services

9784 0868

19304

4422 7422

DPS Web ID 1300 698 624 19318 PHONE (02)

9621 6633

13981

PHONE (02)

03 9402 9533 38676

1800 236 762 14063 9698 7194

38414

1300 698 624 19318

CALD

BBCR Home Care Packages

14130

Chinese

Australian Chinese Community Assoc City Centre

9281 1377

14143

CALD

Bolton Clarke Central Coast At Home Support

1300 665 444 21320

Chinese

Australian Chinese Community Assoc Northern Centre

9412 3488

22012

CALD

Bolton Clarke Far North Coast (NSW) At Home Support 1300 775 227 21323

Chinese

Australian Chinese Community Assoc Western Centre

9687 8981

18277

CALD

Bolton Clarke Illawarra At Home Support

1300 665 444 21321

Chinese

BaptistCare At Home ACT

CALD

Bolton Clarke Port Macquarie At Home Support

1300 665 444 21322

Chinese

CASS Care

9718 7305

14144

CALD

Bolton Clarke Sydney At Home Support

1300 665 444 19825

Chinese

Community Services #1

6126 4700

38640

CALD

Booroongen Djugun Aged Care Facility

8717 1500

14061

6560 2120

13854

Chinese

CORE Community Services

9750 9344

21476

Chinese

CÜRA Home Care Packages

1300 590 590 13135

Chinese

EACH Community Services

1300 275 227 17218

CALD

Canterbury City Com'ty Centre Home Care Packages

CALD

Carrington Community Care Home Care Packages

CALD

CASS Care

9718 7305

14144

Chinese

Home Caring

CALD

CatholicCare Sydney Home Care Packages

13 18 19

13973

Chinese

KOPWA Community Services

9412 0270

19807

CALD

Community Gateway Wollongong

1300 657 473 13933

Chinese

Northern Settlement Services Multicultural ACS

4969 3399

14154

CALD

CÜRA Home Care Packages

07 5527 8011 17404

Chinese

People First Healthcare

CALD

EACH Home Care Packages (NSW)

1300 003 224 20137

Chinese

Sydney Multicultural Community Services

9663 3922

14220

CALD

Enrich Living Services ACT

1300 202 003 17219

Chinese

Wesley Mission Home & Carer SS West/Sth West Syd

8887 4977

13986

CALD

Focus Connect Multicultural Home Care Packages

4627 1188

14166

Chinese

Wesley Mission Home & Carer Supp Serv Nth Syd

9907 1481

13927

CALD

GWC Community Services Western Sydney

9516 2188

18271

Croatian

Community Services #1

6126 4700

38640

CALD

Home Support Services (NSW)

1800 854 300 21871

Croatian

CÜRA Home Care Packages

07 5527 8011 17404

CALD

IWAA Home Care Services (NSW)

Croatian

People First Healthcare

03 9402 9533 38676

8764 6425

38678

07 5527 8011 17404 9744 8017

14159

1300 875 377 39049

03 9402 9533 38676

CALD

JewishCare (NSW) Home Support Services

Croatian

SydWest Multicultural Services Aged Care Services

CALD

Lifetime Connect Aged Com'ty Wellness Nambucca Vly 6568 2522

14105

Dutch

CÜRA Home Care Packages

07 5527 8011 17404

CALD

MCCI Home & Community Care Services

4229 7566

22014

Dutch

Warrigal Albion Park Rail

1800 927 744 13664

CALD

Multicultural Care Home Care Packages

9718 6199

13895

Estn European CÜRA Home Care Packages

07 5527 8011 17404

CALD

NAC Aged Care Home Support

6226 3799

18278

Estn European JewishCare (NSW) Home Support Services

1300 133 660 14137

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

9621 6633

13981

AgedCareGuide.com.au

NSW & ACT 2022

Cultural Service Group Provider Estn European PAWA Community Care Home Care Packages

233

9716 0036

DPS Web ID 14175

Cultural Service Group Provider Indonesian People First Healthcare

Estn European St Simeon Healthcare (NSW)

8645 4010

22026

Islamic

Gallipoli Home - Home Care Packages

9136 3009

61991

Estn European Your Aged Care at Home

8764 3669

14103

Islamic

IWAA Home Care Services (NSW)

8764 6425

38678

8764 6425

38678

Islamic

People First Healthcare

03 9402 9533 38676

Islamic

Your Aged Care at Home

8764 3669

14103

PHONE (02)

DPS Web ID 03 9402 9533 38676 PHONE (02)

Egyptian

IWAA Home Care Services (NSW)

Egyptian

People First Healthcare

Egyptian

Your Aged Care at Home

8764 3669

14103

Italian

Advance Diversity Services Help at Home Services

9136 4788

14045

European

CORE Community Services

8717 1500

14061

Italian

CatholicCare Sydney Home Care Packages

13 18 19

13973

European

PAWA Community Care Home Care Packages

9716 0036

14175

Italian

CÜRA Home Care Packages

07 5527 8011 17404

Filipino

CÜRA Home Care Packages

07 5527 8011 17404

Italian

Help at Home by Montefiore

1800 251 537 20057 1300 875 377 39049

03 9402 9533 38676

Filipino

Northern Settlement Services Multicultural ACS

4969 3399

14154

Italian

Home Caring

Filipino

SydWest Multicultural Services Aged Care Services

9621 6633

13981

Italian

KOPWA Community Services

9412 0270

19807

07 5527 8011 17404

Italian

Northern Settlement Services Multicultural ACS

4969 3399

14154

18843

Italian

People First Healthcare

07 5527 8011 17404

Italian

St Carthage's Community Care

6620 0000

13934

9663 3922

14220

Fmr Yugoslavian CÜRA Home Care Packages French

Aurora Healthcare - Mayo Home Nursing

French

CÜRA Home Care Packages

French

Northern Settlement Services Multicultural ACS

4969 3399

14154

Italian

Sydney Multicultural Community Services

German

Aurora Healthcare - Mayo Home Nursing

6539 0777

18843

Italian

Warrigal Albion Park Rail

German

CÜRA Home Care Packages

Greek

Advance Diversity Services Help at Home Services

Greek

CÜRA Home Care Packages

Greek

GWC Community Services Hunter

9516 2188

Greek

GWC Community Services Illawarra

Greek

GWC Community Serv Inner West, Nth & Sth East Syd

6539 0777

03 9402 9533 38676

1800 927 744 13664

Italian

Wesley Mission Home & Carer SS West/Sth West Syd

8887 4977

13986

Italian

Wesley Mission Home & Carer Supp Serv North Syd

9907 1481

13927

Japanese

CÜRA Home Care Packages

07 5527 8011 17404

21215

Jewish

Help at Home by Montefiore

1800 251 537 20057

9516 2188

18272

Jewish

JewishCare (NSW) Home Support Services

1300 133 660 14137

9516 2188

14145

Korean

Australian Chinese Community Assoc City Centre

07 5527 8011 17404 9136 4788

14045

07 5527 8011 17404

9281 1377

14143

Greek

GWC Community Services South Western Sydney

9516 2188

21213

Korean

Australian Chinese Community Assoc Northern Centre

9412 3488

22012

Greek

GWC Community Services Western Sydney

9516 2188

18271

Korean

CASS Care

9718 7305

14144

Greek

Home Caring

1300 875 377 39049

Korean

CÜRA Home Care Packages

Greek

People First Healthcare

03 9402 9533 38676

Latin American CÜRA Home Care Packages

Greek

St. Basil's In Home Care

9784 3280

21537

Latvian

Your Aged Care at Home

8764 3669

14103

Greek

Wesley Mission Home & Carer SS West/Sth West Syd

8887 4977

13986

Lebanese

CORE Community Services

8717 1500

14061

Greek

Wesley Mission Home & Carer Supp Serv North Syd

9907 1481

13927

Lebanese

IWAA Home Care Services (NSW)

8764 6425

38678

1300 875 377 39049

Lebanese

People First Healthcare

Lebanese

Your Aged Care at Home

LGBTIQ

Adssi In-home Support Home Care Packages

1300 578 478 13889

13981

LGBTIQ

annecto at Home Support ACT

1800 266 328 21545

07 5527 8011 17404 07 5527 8011 17404

Hindi

Home Caring

Hindi

Northern Settlement Services Multicultural ACS

Hindi

People First Healthcare

Hindi

SydWest Multicultural Services Aged Care Services

Hungarian

CÜRA Home Care Packages

07 5527 8011 17404

LGBTIQ

annecto at Home Support Far West NSW

1800 266 328 21056

Hungarian

Help at Home by Montefiore

1800 251 537 20057

LGBTIQ

annecto at Home Support Inner West Sydney

1800 266 328 21546

Hungarian

JewishCare (NSW) Home Support Services

1300 133 660 14137

LGBTIQ

annecto at Home Support Mid North Coast

1800 266 328 21547

Indian

Home Caring

1300 875 377 39049

LGBTIQ

annecto at Home Support Nepean

1800 266 328 21548

Indian

Northern Settlement Services Multicultural ACS

14154

LGBTIQ

annecto at Home Support South East Sydney

1800 266 328 21550

Indian

People First Healthcare

03 9402 9533 38676

LGBTIQ

annecto at Home Support South West Sydney

1800 266 328 21551

Indian

Wesley Mission Home & Carer SS West/Sth West Syd

8887 4977

13986

LGBTIQ

annecto at Home Support Western Sydney

1800 266 328 20772

Indian

Wesley Mission Home & Carer Supp Serv North Syd

9907 1481

13927

LGBTIQ

Australian Chinese Community Assoc City Centre

9281 1377

4969 3399

14154

03 9402 9533 38676 9621 6633

4969 3399

03 9402 9533 38676 8764 3669

14103

14143

9281 1377

14143

LGBTIQ

Australian Chinese Community Assoc Northern Centre

9412 3488

22012

Indo-Chinese Australian Chinese Community Assoc Northern Centre 9412 3488

22012

LGBTIQ

Australian Chinese Community Assoc Western Centre

9687 8981

18277

Indo-Chinese Australian Chinese Community Assoc Western Centre

9687 8981

18277

LGBTIQ

BBCR Home Care Packages

4422 7422

14130

Indo-Chinese CASS Care

9718 7305

14144

LGBTIQ

Bolton Clarke Central Coast At Home Support

Indo-Chinese EACH Community Services

9744 8017

14159

LGBTIQ

Bolton Clarke Far North Coast (NSW) At Home Support 1300 775 227 21323

Indo-Chinese Australian Chinese Community Assoc City Centre

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

1300 665 444 21320

Aged Care Guide

234

NSW & ACT 2022

Cultural Group LGBTIQ

Service Provider Bolton Clarke Illawarra At Home Support

DPS Web ID 1300 665 444 21321

Cultural Group Polish

Service Provider PAWA Community Care Home Care Packages

9716 0036

DPS Web ID 14175

LGBTIQ

Bolton Clarke Port Macquarie At Home Support

1300 665 444 21322

Polish

SydWest Multicultural Services Aged Care Services

9621 6633

13981

LGBTIQ

Bolton Clarke Sydney At Home Support

1300 665 444 19825

Russian

Advance Diversity Services Help at Home Services

9136 4788

14045

LGBTIQ

CÜRA Home Care Packages

07 5527 8011 17404

Russian

Catholic Healthcare Home Care Services Sydney

1800 225 474 13778

LGBTIQ

KOPWA Community Services

9412 0270

19807

Russian

CÜRA Home Care Packages

07 5527 8011 17404

LGBTIQ

Lifetime Connect Aged Com'ty Wellness Nambucca Vly

6568 2522

14105

Russian

Help at Home by Montefiore

1800 251 537 20057

LGBTIQ

MCCI Home & Community Care Services

4229 7566

22014

Russian

JewishCare (NSW) Home Support Services

1300 133 660 14137

LGBTIQ

Mercy Services Home Care Packages

4962 6680

14171

Russian

Northern Settlement Services Multicultural ACS

PHONE (02)

4969 3399

14154

LGBTIQ

NAC Aged Care Home Support

6226 3799

18278

Russian

St Simeon Healthcare (NSW)

8645 4010

22026

LGBTIQ

Northern Settlement Services Multicultural ACS

4969 3399

14154

Samoan

Northern Settlement Services Multicultural ACS

4969 3399

14154

LGBTIQ

People First Healthcare

03 9402 9533 38676

Serbian

CÜRA Home Care Packages

07 5527 8011 17404

LGBTIQ

Pinnacle Community Services Temora

6977 1326

21666

Singaporean CÜRA Home Care Packages

07 5527 8011 17404

LGBTIQ

St Andrew's Village

6620 5800

13751

Singaporean People First Healthcare

03 9402 9533 38676

LGBTIQ

Sydney Multicultural Community Services

9663 3922

14220

Slavic

PAWA Community Care Home Care Packages

9698 7194

38414

Slavic

St Simeon Healthcare (NSW)

LGBTIQ

The Co-operative Life

LGBTIQ

Whiddon Tweed Heads Community Care

Macedonian Advance Diversity Services Help at Home Services

1300 738 388 20142 9136 4788

14045

South African IWAA Home Care Services (NSW) South African People First Healthcare

9716 0036

14175

8645 4010

22026

8764 6425

38678

03 9402 9533 38676

Macedonian CÜRA Home Care Packages

07 5527 8011 17404

South Asian SydWest Multicultural Services Aged Care Services

9621 6633

13981

Macedonian People First Healthcare

03 9402 9533 38676

South Asian Wesley Mission Home & Carer Supp Serv North Syd

9907 1481

13927

Spanish

9136 4788

14045

6126 4700

38640

Macedonian St Simeon Healthcare (NSW)

8645 4010

22026

Advance Diversity Services Help at Home Services

Macedonian Warrigal Albion Park Rail

1800 927 744 13664

Spanish

Community Services #1

Malaysian

People First Healthcare

03 9402 9533 38676

Spanish

CÜRA Home Care Packages

Maltese

Advance Diversity Services Help at Home Services

14045

Spanish

Northern Settlement Services Multicultural ACS

4969 3399

14154

Maltese

People First Healthcare

03 9402 9533 38676

Spanish

Sydney Multicultural Community Services

9663 3922

14220

Maltese

SydWest Multicultural Services Aged Care Services

Sri Lankan

People First Healthcare

03 9402 9533 38676

Muslim

BaptistCare At Home ACT

Tamil

People First Healthcare

03 9402 9533 38676

9136 4788 9621 6633

13981

1300 275 227 17218

07 5527 8011 17404

Muslim

CORE Community Services

8717 1500

14061

Tamil

SydWest Multicultural Services Aged Care Services

9621 6633

13981

Muslim

Gallipoli Home - Home Care Packages

9136 3009

61991

Thai

CORE Community Services

8717 1500

14061

Muslim

IWAA Home Care Services (NSW)

8764 6425

38678

Thai

People First Healthcare

Muslim

People First Healthcare

Tongan

Northern Settlement Services Multicultural ACS

4969 3399

14154

Muslim

Your Aged Care at Home

Turkish

Gallipoli Home - Home Care Packages

9136 3009

61991

8764 6425

38678

03 9402 9533 38676 8764 3669

14103

NESB

annecto at Home Support ACT

Turkish

IWAA Home Care Services (NSW)

NESB

Better Connected Community Services HCPs

9024 5500

20465

Turkish

People First Healthcare

NESB

CatholicCare Wollongong Your Life Your Way

4254 9342

13903

Ukrainian

St Simeon Healthcare (NSW)

NESB

CÜRA Home Care Packages

NESB

Multicultural Care Home Care Packages

9718 6199

NESB

Northern Settlement Services Multicultural ACS

4969 3399

1800 266 328 21545

03 9402 9533 38676

03 9402 9533 38676 8645 4010

22026

Vietnamese ANHF Home Care Services

9784 0868

19304

13895

Vietnamese Australian Chinese Community Assoc Western Ctr

9687 8981

18277

14154

Vietnamese BaptistCare At Home ACT

07 5527 8011 17404

1300 275 227 17218

NESB

Pinnacle Community Services Temora

6977 1326

21666

Vietnamese CASS Care

9718 7305

14144

NESB

St Sergius Day Centre/Social Support/Transport/HCPs

9727 9844

22027

Vietnamese CatholicCare Sydney Home Care Packages

13 18 19

13973

NESB

St Simeon Healthcare (NSW)

8645 4010

22026

Vietnamese CORE Community Services

8717 1500

14061

NESB

Your Aged Care at Home

8764 3669

14103

Vietnamese EACH Community Services

9744 8017

14159

Nthn European CÜRA Home Care Packages

07 5527 8011 17404

Vietnamese Home Caring

Pacific Islander CÜRA Home Care Packages

07 5527 8011 17404

Vietnamese Northern Settlement Services Multicultural ACS

Pacific Islander People First Healthcare

03 9402 9533 38676

Vietnamese People First Healthcare

Pacific Islander Your Aged Care at Home

8764 3669

14103

Polish

CÜRA Home Care Packages

07 5527 8011 17404

Polish

Help at Home by Montefiore

1800 251 537 20057

1300 875 377 39049 4969 3399

14154

03 9402 9533 38676

Vietnamese Wesley Mission Home & Carer Supp Serv North Syd

9907 1481

13927

Vietnamese Your Aged Care at Home

8764 3669

14103

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

AgedCareGuide.com.au

See Definition of Terms pages 146 -147

PHONE (02)

24/7 Disability and Community Care Services

0497 700 247

365 Care

1300 365 248

3Bridges Community Home Care Packages

1300 327 434

A.C.T. Occupational Therapy

0422 760 092

ADS Home Care Services

8677 0093

Adssi In-home Support Home Care Packages

1300 578 478

Adssi In-home Support Home Maint/Mods

1300 578 478

Advance Diversity Services Help at Home Services

9136 4788

Advance Diversity Services Multicultural Day Care

9567 2133

Adventist Senior Living Home Care Services

4977 0004

Albury Wodonga Health District Nursing Serv Albury 6051 7408 All Parental Care Australia

9520 2966

Allawah Lodge Aged Care Facility

6927 3521

allcare

1300 377 074

Alliance Community (NSW)

1300 769 155

Alternative Answers

0414 608 341

Anglicare At Home Southern Region

1300 111 278

Anglicare At Home Sydney Metropolitan Region

1300 111 278

annecto My Support NSW-ACT

1800 266 328

Ascent Community Care

6778 3503

Athena Nursing Care

0416 439 554

Attune Hearing (NSW, QLD, VIC, SA & WA)

1300 736 702

Aurora Healthcare - Hunter Nursing

4959 6711

Aurora Healthcare - Mayo Home Nursing

6539 0777

AusCare Home & Community Care

1300 455 322

AusCare Home & Community Care

1300 455 322

Australian Red Cross Aged Care Services ACT

6234 7660

Australian Red Cross Social Support Program NSW 9229 4111 Australian Unity Home Care Services

1300 160 170

Awabakal Aged Care

1300 174 908

Banksia Villages

4471 6091

Bankstown City AC Georges River Home Serv

8717 0199

Bankstown City Aged Care Home Based Services

8717 0180

Bannister In Home Care (NSW)

1300 368 991

BaptistCare At Home ACT

1300 275 227

BaptistCare At Home NSW

1300 275 227

BaptistCare Home Modifications & Maintenance

1300 275 227

BBCR Brokerage / Private Care Services

4422 7422

BBCR Home Maintenance Program

4443 7681

BBCR In Home Care Services

4443 3434

CHS

In Home Care Services

PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

NSW & ACT 2022

Notes

235

DPS Web Advert Page ID 40770

9 9 9 999 9 999999999999 99 99 999999999 9 24 99 99999 99 999 99 999999 9 999 Note 1 9 9 9 99 99 9 999 Note 2 9 9 99 9 9 9 999 9 999 9 9 99 99 9999 999 99 9 99999 999 Includes meal delivery 35 99 99 99999 999 99 9 9 9 9 IFC-1, 5, 29, 61 99 999999999999 Note 3 IFC-1, 5, 29, 61 99 999999999999 Note 4 9 99999 999999999 9 99 999 9 99 99 99999 9 99 999 99999999 99 999999999999 9 99 999999999 9 99 999999999 9 9 99 Note 5 99 9 Note 6 30 99 999999 99 99 99 99 999 99 99 99 99999 999 99 99 999 99999 9 9 999 999999999 9 99999 999 110 9 999999999999999 110 9 999999999999999 110 Services exclude gardening 9 9 99 99 99 99999 9 9 9 99 Flexible respite available

Note: 1. Includes mobility equipment & assistive technology 2. Includes services for clients with disabilities 3. CALD; Services for dementia/complex needs and support for carers

21850 20764 40001 38978 13889 37103 14045 21731 38480 22247 19266 13305 62018 18529 40950 13230 14097 21549 21597 61783 40084 22029 18843 38987 38987 22203 38812 20189 13730 13868 21057 14095 20709 17218 13893 38014 19301 19303 62068

4. Services for dementia/complex needs and support for carers 5. Includes meal delivery service & daily telephone support through Telecross 6. Services provided as daily telephone support through Telecross

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

In Home Care Services

Notes

DPS Web Advert Page ID 21633

PHONE (02)

CHS

See Definition of Terms pages 146 -147

NSW & ACT 2022

236

Bega Valley Meals on Wheels

6492 4146

Belong Blue Mountains Katoomba N/hood Ctr

4782 1117

9 99 9 999 99 9 99 9 999 Includes home modification services 99 9 99 999 9 9 99 99 Note 1 9 99 999 99999 99 9 99 9 99 9 999 9999 999 99 99 999999999 9 999 9999 999 9 999999999999 9 999999999999 9 999999999999 9 99 999999999 9 99 99 9 999 99 999999 9 999 Includes meal delivery 9 9999999 999 999 Includes overnight services 99 999999999999 9 99 999 9 999 Note 2 99999 99 9 999 9 99999 999999999 9 999 9 999 Note 3 9 9 99 999 Note 4 99 99 99 Note 5 117 99 99 99999 999 117 99 99 99999 999 117 99 99 99999 999 117 99 99 9999 9 9 117 99 99 999999999 117 9 9 9 9 9 99 99 999999999 99 99 999999999 9 99 9 99 9 9 9 9999 999 9 9 9999 999 Services for disability clients available 9 9 9 9999 99 9 999 9999 99 9 99 99 99999 99 9 9 9 9999

Belong Blue Mountains Lwr Mountains N/hood Ctr 4739 1164 Belong Blue Mountains Mid Mountains N/hood Ctr 4759 2592 Benhome Home Care Services

1800 181 959

Berrigan District Home & Community Support Serv 03 5883 2044 Best Practice Nursing Agency

1300 687 733

Better Connected Com'ty Services Home Care Pkgs 9024 5500 Better In-Home Care

9051 1000

Better Living Home Care Packages (ACT)

1300 307 344

Better Living Home Care Packages (NSW)

1300 307 344

Bilyara Hostel

6341 1666

Biripi Aboriginal Aged & Community Care

6550 0788

Bland Home & Community Care Services

6979 0287

Blue Haven In Home Care

4203 4055

Bolton Clarke At Home Support (NSW)

1300 665 444

Bolton Clarke Gold Coast/Tweed Heads At Home Supp 1300 221 122 Booroongen Djugun Aged Care Facility

6560 2103

Bower YNA

9222 9638

Braithwaite Speech & Learning Clinic

9797 1880

Bundaleer Care Services

6585 2811

Bungree Aboriginal Assoc Home Care Packages

4350 0100

Byron Shire Respite Service

6685 1921

Cabonne Shire Council Home & Community Care

6344 1199

Calvary Community Care ACT

1300 660 022

Calvary Community Care Hunter

1300 660 022

Calvary Community Care Manning Taree

1300 660 022

Calvary Community Care Riverina

1300 660 022

Calvary Community Care Sydney

1300 660 022

Calvary Home Maintenance & Modifications

1300 660 022

Canterbury City Com'ty Centre Home Care Pkgs

9750 9344

Care Connect NSW

1800 692 464

Care Connect QLD

1800 692 464

Care For Family

9343 0880

Care Next Door

9666 7930

Care1

1300 422 731

Carehaven Services ACT

0406 357 790

Carehaven Services NSW

0406 746 458

Careseekers

1300 765 465

Carrathool Shire Council Multi Service Outlet

6961 7600

Note: 1. Includes services for disabled clients and their carers 2. Includes meal delivery service & outreach food programs for ATSI clients 3. Includes access to equipment/assistive technology & specialised transport service for ATSI clients

21658 38509 38508 13529 21634 38440 20465 22006 38353 22198 13599 13995 13998 13904 20768 18364 13854 19241 19572 14340 13890 21588 21635 18538 13731 13996 18537 18129 37128 21476 17997 18033 61642 19299 19252 38541 38542 21553 21626

4. Includes services for carers of clients with disabilities 5. Includes meal delivery & community transport services

AgedCareGuide.com.au

See Definition of Terms pages 146 -147

PHONE (02)

Carrington Community Care CASS Residential Aged Care Facility Catholic Healthcare Home Care Services

1300 590 590 9789 4587 1800 225 474

Catholic Healthcare Home Care Serv Sthn Highlands 1800 225 474 Catholic Healthcare Respite & Social Supp Serv

1800 225 474

CatholicCare Sydney Home Support Services

13 18 19

CatholicCare Wollongong Your Life Your Way

4254 9342

CCA NSW

9858 3222

CCNB

1300 002 262

Centralis Home Care

8315 2811

City of Parramatta Council Community Care Serv

9806 5121

Claro Aged Care & Disability Services (VIC)

1300 303 770

Co.As.It. Home Care Packages (NSW)

9564 0744

COA Sydney Home Support Services

9389 0035

Coast Community Connections

4343 1888

Communities@Work Seniors/Community Transport 6293 6500 Community Care Options

6650 2000

Community Connect Transport

9490 9500

Community Gateway Kempsey

1300 657 473

Community Gateway Nowra

1300 657 473

Community Gateway Wollongong

1300 657 473

Community Options - C/wealth Home Supp Prog

6295 8800

Community Services #1

6126 4700

ConnectAbility Australia - ACS - Senior Solutions

4962 1000

Cooma Challenge Home Support Services

6452 2156

CORE Community Services

8717 1500

COTA Home Maintenance Service

1300 658 842

CPL Aged Care Services NSW

1800 275 753

Cranbrook at Home Crowley Care

9458 9950 1300 139 099

Crows Nest Centre

9439 5122

Cumberland City Cnl Seniors & Disability Serv

8757 9041

CÜRA Home Care Packages

07 5527 8011

Deaf Services and the Deaf Society

07 3892 8500

Dementia & Aged Care Services - Central Coast

1800 322 767

Dementia & Aged Care Serv Southern Highlands

1800 322 767

Dementia Australia NSW

9805 0100

Dungog & District Neighbourcare

4992 3348

EACH Community Services

9744 8017

Note: 1. 2. 3. 4.

CHS

In Home Care Services

NSW & ACT 2022

99 9 99 99 99 99 99 9 99 9 9 9 9 9 99 9 99 99 99 99 99 99 99 99 99 99 9 99 9 99 9 99 99 9 9 9 99 9

Services for hoarding clients; mental health respite for carers Transport only available if part of social support services Includes meal delivery services & services for multicultural clients Includes services for financially disadvantaged & CALD clients; 24 hour care also available

Notes 999 Flexible Respite

237

DPS Web Advert Page ID 13135

99 999 9 9 99 9 9 26, 69 99 999 9 999 26, 69 99 999 9 999 Note 1 26, 69 99 999 9 999 Note 2 999999999999 999999999999 9 99 Note 3 99 99999 999 23 99 9999 999 99 9 Includes meal delivery services 9 999 9 999 Note 4 99 999 9 999 99 9 9 99 Note 5 99 999 9 999 Includes home modification services 99 9 99 99 9 999 9 999 9 Note 6 99 999 9 999 99 999 9 999 99 999 9 999 99 99 99 99 99 999 99 99 9 99 9 99 9 9 9 99 99 999 9 999 Includes home modification services 136 9 99 99 9 999 90 999999999999 999999999 999 9 9 99 Includes meal delivery service 9 99 Note 7 99 999 9 999 999999 9 99 9 99 9 99 99 99 9 99 9 99 99 999999999 99 999 9 999

21065 19320 19856 19273 21571 13903 38872 14149 61799 21589 22122 13971 38434 13886 21662 14161 38417 13924 22013 13933 38976 38640 21665 21636 14061 37738 21587 21506 14223 38420 21677 17404 44326 61899 61901 14042 13929 14159

5. Includes meal delivery & home modifications services 6. Services for older frail clients or younger clients with a disability & their carers 7. Includes programs for frail aged/disabled/ATSI clients & their carers; meal delivery & transport services available for CALD clients

Aged Care Guide

See Definition of Terms pages 146 -147

PHONE (02)

Empower Healthcare

03 9583 1364

Encara

1300 761 965

Enrich Living Services ACT

1300 202 003

Enrich Living Services NSW

1300 202 003

Envigor Home Care

1300 368 446

Eremea

1300 118 880

Eurobodalla Meals on Wheels & Out and About Serv 4474 4464 Feros Care Home Care NSW

1300 763 583

First Call Nursing

9600 6612

Focus Connect Multicultural Home Care Packages

4627 1188

Forbes & District Meals On Wheels

6851 4204

Forbes Shire Council Home & Community Care

6852 4388

GHA@Home

1300 204 876

Gilgai Aboriginal Home Care Packages

9832 3825

Gilgandra Shire Council Community Care Services

6817 8750

Glen Innes Severn Council Life Choices Supp Serv

6730 2500

GoCo Care

6740 2240

Goodwin Home Care

6175 5650

Goulburn Mulwaree Cnl Respite & Social Supp

4823 4498

Griffith Meals on Wheels

6962 9997

HammondCare At Home ACT

1800 826 166

HammondCare At Home Blue Mountains

1800 826 166

HammondCare At Home Central Coast

1800 826 166

HammondCare At Home Central West/Mudgee

1800 826 166

HammondCare At Home Far West

1800 826 166

HammondCare At Home Hunter

1800 826 166

HammondCare At Home Illawarra

1800 826 166

HammondCare At Home Kyogle

1800 826 166

HammondCare At Home Merimbula

1800 826 166

HammondCare At Home Northern Sydney

1800 826 166

HammondCare At Home Port Macquarie

1800 826 166

HammondCare At Home Scone

1800 826 166

HammondCare At Home Shoalhaven

1800 826 166

HammondCare At Home South Coast

1800 826 166

HammondCare At Home South East Sydney

1800 826 166

HammondCare At Home South West Sydney

1800 826 166

HammondCare At Home Western Sydney

1800 826 166

Happy Living Home Care Packages

1300 911 728

HCA Home NSW

1300 422 111

Note: 1. Access to mobility equipment & assistive technology 2. Home modification services 3. Priority to ATSI clients in Western Sydney/Nepean areas

NSW & ACT 2022

In Home Care Services

CHS

238

Notes

DPS Web Advert Page ID 55321

9 9 999999999999999 999999999999999 9 99 99999 999 Note 1 99 99 999999999 Overnight respite available 9 9 9 99 99999999 999 99 9999 999 9 99 99 9 999 9 9 9 99 999 9 999 Note 2 9 999999999999 9 99 999 9 999 Note 3 99 9 99 Note 4 99 99 999999999 9 99 999 9 999 Note 5 99 99 999 99999 Note 6 9 9 99 Service does not include shopping 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 999999 9 9 9 99 99 999 999 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 99 99 999 9 9 9 999999 99 99 9 99 99999999

49136 17219 20862 20627 20759 22037 22289 21574 14166 38757 38758 38424 13999 38493 14133 14164 17221 22036 38433 22016 38401 14092 18596 22017 14093 14091 38402 22053 14136 38403 22022 18597 21309 18598 14094 21029 62822 22391

4. Meal delivery & community transport; access to mobility equipment/assistive technology 5. Meal delivery & community transport services 6. Services for clients in ACT, South Coast (NSW) and Southern Highlands (NSW)

AgedCareGuide.com.au PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

NSW & ACT 2022

In Home Care Services See Definition of Terms pages 146 -147

1800 251 537

HenderCare (NSW & ACT)

1300 764 433

Hills Community Care Services Hills Nursing

9761 7600 1300 131 393

HMC Multicultural Seniors Social Support Services 4960 8248 Holbrook Health Service

6036 2787

Holdsworth Community

9302 3600

Home Care Assistance Newcastle Hunter

4089 3000

Home Care Assistance Sydney City & East

9158 3880

Home Caring Home Instead Central Coast Home Instead Gold Coast Home Instead Hurstville & Bankstown

1300 875 377 4342 3477 07 5591 2444 8608 2900

Home Instead Lower North Shore & Syd North West 9908 7206 Home Instead Mid North Coast

6583 9944

Home Instead Nepean & Blacktown

4722 2256

Home Instead Newcastle

4945 4316

Home Instead Sutherland Shire

9526 2659

Home Instead Sydney Eastern Suburbs

1300 791 172

Home Instead Sydney Hornsby & Hills District

9980 2226

Home Instead Sydney Inner South West

9194 4146

Home Instead Sydney Nth Shore & Nthn Beaches

9144 2322

Home Instead Wollongong

4295 6829

Home Modifications Australia (MOD.A)

0412 921 221

Home Nursing Group

1300 698 693

Home Support Services (NSW)

1800 854 300

Homecare Australia

1300 769 620

HomeMade Support

1300 655 688

Hunter Community Services

4937 4555

integratedliving Australia New South Wales

1300 782 896

Interchange Australia Home Care Packages

1300 112 334

Intereach Aged Care Services

1800 052 222

IRT Home Care ACT

13 44 78

IRT Home Care Far South Coast

13 44 78

IRT Home Care Illawarra

13 44 78

ItSoWel Home Support Services

4228 8222

IWAA Home Care Services (NSW)

8764 6425

JewishCare (NSW) Home Support Services JNC Social Support Services

1300 133 660 8570 1400

CHS

PHONE (02)

Help at Home by Montefiore

Notes

239

DPS Web Advert Page ID 41 20057

9 999999999999 9 99999 999 99999 Note 1 9 99999 9 999 Note 2 9 999999999999 9 9 999 Includes services for CALD clients 9 9 99 9 9 99 Includes meal delivery services 9 99 999999999 9 99 999999999 9 99 9999 999 9 99 99999999 9 99 999999999 9 99 9999 9 9 99 99999999 9 99 99999999 9 99 99999999 9 99 99999999 9 99 99999999 9 99 99999999 9 99 99999999 9 99 99999999 9 99 99999999 9 99 99999999 Includes home modifications 9 9 9 99999999 999 9 99 999999999 99 9 99 999 34, 38 9 999999999999 99 9999999 999 Note 3 99 99 99999 999 99 9 9 99 Note 4 9 99 99999 999 Note 5 114 99 99 99999 999 114 99 99 99999 999 114 99 99 99999 999 99 9 999 9 999 9 99 999999 99 99 9 999 99999 9 999

Note: 1. Includes services for clients with mental health issues 2. Includes meal delivery & community transport services 3. Includes home modification services & access to mobility equipment/assistive technology for aged/disabled clients

21955 21664 19902 21608 13052 21640 21931 38497 39049 18801 20937 61858 22094 18802 22096 38500 18803 22089 22093 22095 22091 21505 19818 20221 21871 42114 62750 21653 13980 21582 18274 17223 38469 13968 21643 38678 14137 21651

4. Includes services for younger disabled clients and their carers 5. Includes short term or emergency carer support for clients in Riverina/Murray Region, phone 1800 052 222

Aged Care Guide

In Home Care Services

Notes Note 1

DPS Web Advert Page ID 21641

PHONE (02)

CHS

See Definition of Terms pages 146 -147

NSW & ACT 2022

240

Junee Community Centre Services

6924 2666

Just Better Care ACT

6280 4070

Just Better Care NSW

1300 587 823

99 99 999 9 99 9 99 99999 999 9 99 99999 999 9 999999999999 99 99999999 999 Note 2 99 99999999 999 Includes transition care services 9 999999999999 99 9 Note 3 99 99 99999 999 9 99 99 9 99 Note 4 9 99 999 99999 99 99 999 99999 9 999 9 999 99999 Includes meal delivery services

Kate Cares

9387 6100

KinCare ACT

1300 110 254

KinCare NSW

1300 110 254

Kinder Caring Home Nursing

1300 796 675

Kirinari Transport Services

6041 2299

KNC Home Care Packages

9988 4966

Kogarah Community Services

9553 6506

Life Without Barriers NSW/ACT

1800 935 483

Lifebridge Australia Lifetime Connect Limited Aged Com'ty and Wellness Coffs Harbour Lifetime Connect Limited Aged Com'ty Wellness Nambucca Valley Like Family

1800 043 186 6652 9563 6568 2522 1800 545 332

LINC Home Support Services

6354 5911

Live it up with NurseWatch

9331 3344

LiveBetter Community Services NSW

1800 580 580

Mable

1300 736 573

Maitland Community Care Services

4932 5755

MCCI Home & Community Care Services

4229 7566

McLean Care Home & Community Services

1300 791 660

Meditech Help in the Home

9764 4488

Mercy Health Home Care Albury

6024 9508

Mercy Health Home Care Canberra

6256 9600

Mercy Health Home Care Young

6384 1010

Mercy Services Community Transport Service

4961 3113

Mercy Services Home Care Packages

4962 6680

MidCoast Assist

1300 658 830

Ministry of Cleaning

0470 450 390

mobility Aged Care

1300 438 227

Mosman Municipal Council Services for Seniors

9978 4128

MRNC Community Home Support Program

6682 4334

Multicultural Care Home Care Services

9718 6199

Multicultural Care Short Term Restorative Care

9718 6199

Murray River Council Community Programs Murrumburrah-Harden Health Service My Nurse

1300 087 004 6380 6600 1300 868 334

37 18774 37 18583 18085 14096 18253 37268 38851 22191 21630 9 62686

9 999 9 999 99999 Includes meal delivery services 99 9999 999 9 99 9 Includes meal delivery services 9 9 9 9999 99 27 9 99999 99999 999 34, 38 9 999999999999 9 99 99 9 99 99 99 999 9 999 Includes meal delivery service 99 99 9 9 999 Services for frail aged/disabled clients 84-85 999999999999999 87 9 99999 9999 999 87 99 999 9999 999 87 9 9 999 99999 999 Note 5 9 9 Note 6 99 99 999999999 9 99 99 9 999 9 9 9 9 9999 9 99 9 9 99 Includes meal delivery service 99 99 99 999 99 99 99 9 999 99 999999 99999 9 99 999 Includes meal delivery service 9 9 99 9 99

Note: 1. Includes meal delivery services & services for disabled clients and their carers 2. Includes transition care services, hospital support & region specific dementia programs 3. Services for aged/disabled residents in Albury, Corowa & Greater Hume areas 4. Includes services for frail aged/disabled/CALD clients & their carers; Neighbour Aid Program & dementia specific services

21603 21583 14105 42108 38300 22278 13947 22109 38917 22014 20483 38305 19324 19323 14086 22035 14171 21317 61787 61859 38419 21655 13895 21973 38411 14356 38806

5. Includes services for home modifications 6. Services for frail aged/disability and their carers in Lake Macquarie & Newcastle areas

AgedCareGuide.com.au

In Home Care Services PHONE (02)

CHS

See Definition of Terms pages 146 -147

NSW & ACT 2022

Myrtle Cottage

9426 3100

NAC Aged Care Home Support

6226 3799

Newcastle District Nursing Services

4953 8444

Nimbin Aged Care & Respite Services

6689 1709

Northern Settlement Services Multicultural ACS

4969 3399

99 9 99 9 99 99 99 9 99 9 9 9 9 99 9 99 99 99 99 99 99 99 99 99 99 99

Nourish'd

0434 878 004

NovaCare Home Care Packages

1300 363 654

NSW Home Support Services

1300 770 118

NVC

6598 5000

Omnicare Home Modifications/Maintenance Serv 1300 336 488 Omnicare, Meals Service Port Macquarie

6584 1463

Our Lady of Consolation Home Care Services

9832 4599

Ourcare Services In Home Care

6571 2300

Oxley Home Care

9986 2266

PAC ACT Home Care Services

1800 722 679

PAC Central Coast Home Care Services

1800 722 679

PAC Eastern Suburbs Home Care Services

1800 722 679

PAC Hunter Home Care Services

1800 722 679

PAC Illawarra Home Care Services

1800 722 679

PAC Inner West Home Care Services

1800 722 679

PAC New England Home Care Services

1800 722 679

PAC Northern Sydney Home Care Services

1800 722 679

PAC Southern Highlands Home Care Services

1800 722 679

PAWA Community Care Home Care Packages

9716 0036

Pearl Home Care - Greater Parramatta NSW

0452 663 090

Pearl Home Care - St George and Sutherland

0459 753 738

Pearl Home Care - Sydney Eastern Suburbs

0411 943 996

Pearl Home Care - Sydney Inner West NSW

1300 011 018

Pearl Home Care - Sydney North West NSW Pearl Home Care - Syd Nthn Beaches and Lower North Shore Pearl Home Care - Sydney Outer West

0426 971 231

People First Healthcare

03 9402 9533

8407 9169 8004 7137

Pinnacle Community Services Cootamundra

6942 7786

Pinnacle Community Services Leeton

6953 6660

Pinnacle Community Services Temora

6977 1326

Plena Healthcare

13 60 33

Port Stephens Veterans and Citizens Aged Care

1800 620 356

Premium Aged & Community Services

1300 826 219

Prestige Inhome Care Packages Sydney

9387 1039

Programmed Care NSW & ACT

13 10 95

99 99 99 99 99 9 9 9 99 9 9 99 9

Notes Note 1

241

DPS Web Advert Page ID 38200

9 99 99 99 99 19 99 99999999 9 9 99 Note 2 99 9 999 999 Meal delivery service 9 9 99 99999 999 9 9 999999999999 9 9 Includes home modification services 9 9 999999 9 99 Note 3 99 999 9 999 9 999 9 999 99 999 9 999 99 99999 999 99 99999 999 99 999 9 999 99 99999 999 99 99999 999 99 99999 999 99 99999 999 99 99 9 999 999999999999 9 999999999999 999999999999 999999999999 999999999999 999999999999 99 999999999 9 999 9 999 99 99 Includes meal delivery service 99 999999999 Note 4 9 99999999 999 99 999 9 999 99 999999999 999999 99999

Note: 1. Services provided as telephone group support & access to other program outings 2. Includes respite for carers of ATSI clients

18278 38979 21656 14154 53721 13735 19269 38441 22167 22166 13984 21572 19151 21942 61773 21941 20509 21071 20508 20510 20511 21070 14175 61772 62145 62146 61999 62000 51755 51757 38676 21667 22070 21666 37938 21606 37539 38923 38983

3. Includes services for clients with Younger Onset Dementia 4. Includes meal delivery & community transport services

Aged Care Guide

See Definition of Terms pages 146 -147

PHONE (02)

RaiCare Health Specialist

9533 0100

Regal Health

9264 4555

Residential Gardens Home Care Services

8887 5555

RFBI Care at Home

1300 848 076

RFBI Care at Home - South Western Sydney

1300 848 076

RFBI Care at Home ACT

1300 848 076

RFBI Care at Home NSW

1300 848 076

Right at Home Brisbane North

07 3518 8820

Right at Home Hunter & Port Stephens

4039 3006

Right at Home Macarthur Penrith

4708 3032

Right at Home Newcastle

4067 5202

Right at Home Northern Rivers

5622 6015

Right at Home Padstow St George

8735 0025 07 3054 1360

Right at Home Southern NSW

5963 2600

Right at Home Syd Central and Estn Suburbs

9137 1232

Right at Home Sydney Inner West

8123 4045

Right at Home Sydney Lower North Shore

9137 8561

Right at Home Sydney Norwest

8660 0065

Right at Home Sydney Ryde

9137 0582

Right at Home Sydney The Hills

8660 0064

Right at Home Sydney Upper North Shore

9063 9471

Royalty Scope Nursing Services

9538 2379

RSL LifeCare at Home Central - Narrabeen RSL LifeCare at Home Central - Tea Gardens, Dungog, Hawks Nest RSL LifeCare at Home North - Casino, Kyogle, Lismore RSL LifeCare at Home North - Coffs Harbour, Urunga, Tamworth, Armidale RSL LifeCare at Home North - Mullumbimby, Byron Bay, Ballina RSL LifeCare at Home North - Tweed Heads, Gold Coast, Murwillumbah RSL LifeCare at Home South - ACT, Queanbeyan & Yass RSL LifeCare at Home South - Kandos RSL LifeCare at Home South - Merimbula, Bega, Eden RSL LifeCare at Home South - Wagga Wagga, Griffith, Gundagai, Narrandera Rumbalara Positive Ageing & Disability Services Sapphire Coast Community Aged care SCCBH Home Maintenance Services

1300 853 146 1300 853 146 1300 853 146 1300 853 146

99 99 Note 1 99999 999999999 9 999999999999 9 99 999999999 9 9 99 99999 9 999999999999 Note 2 9 999999999999 Note 2 9 999999999999 9 999999999999 9 999999999999 9 999999999999 9 999999999999 9 999999999999 9 9 999999999999 9 999999999999 9 9 999999999999 9 999999999999 9 999999999999 9 999999999999 9 99 999999999 9 99 9999 99 9 999999999999 9 999999999999 9 999999999999 9 999999999999

1300 853 146

9 9 9 9 9

1300 853 146

1300 853 146 1300 853 146 1300 853 146 1300 853 146

03 5822 2866 6492 7777 08 8080 1850

Notes

0410 288 511

RCC Aged & Disability Support Services

Right at Home RightCare

In Home Care Services

NSW & ACT 2022

CHS

242

999999999999 999999999999 99999999 999 999999999999 999999999999

999999999999 9 9 9 99 999999999 99999 Note 3 9 9

Note: 1. Services exclude lawn mowing and meal preparation 2. Includes transition care services & extended transport services

DPS Web Advert Page ID 37916 21668 19819 103 21066 39030 39031 21382 21393 36 61802 36 61811 36 38322 36 61810 36 61805 36 38323 36 22069 36 22068 36 38682 36 62676 36 61809 36 38320 36 62675 36 38329 36 61813 56323 21, 45, 77, 113 19853 21, 45, 77, 113 38178 21, 45, 77, 113 38181 21, 45, 77, 113 21316 21, 45, 77, 113 19852 21, 45, 77, 113 22336 21, 45, 77, 113 20192 21, 45, 77, 113 13533 21, 45, 77, 113 13974 21, 45, 77, 113 20194 17638 13257 38444

3. Includes meal delivery, access to mobility equipment/assistive technology

AgedCareGuide.com.au

See Definition of Terms pages 146 -147

PHONE (02)

Scope Home Access

1300 765 887

Senior Helpers Wollongong

4200 1386

Simply Helping Illawarra

4244 3470

Simply Helping Sydney West

1300 524 470

Snowy Monaro Regional Cnl Com'ty SS ComPacks Prog 6455 4010 Snowy Monaro Regional Cnl Com'ty Supp Serv HCPs 6451 1059 Southern Cross Aged Support Services

1800 989 000

Southern Cross Care Home Services

1800 870 427

Southern Highlands Home Care (SHHC)

4861 1329

St Andrew's Village

6686 1500

St Carthage's Community Care

6620 0000

St Luke's Care Home and Community Services

9356 0305

St Luke's Private Home Care

9356 0305

St Simeon Healthcare

8645 4010

St Vincent's Care Services Home Care Sydney

1800 778 767

St. Basil's In Home Care

9784 3280

Start Nursing Services

8883 3207

Stryder Community Transport

9816 5000

Summa Care NSW/ACT

1800 226 342

Sunrise Supported Living Tuncurry Home Care Serv 5528 5001 Sydney Community Services Home Care Services

9427 6425

Sydney Physios and Allied Health

9620 9897

SydWest Multicultural Services Aged Care Services 9621 6633 Tablelands Community Support TabTimer - helping to keep people on time Tenterfield Total Care

6778 6350 1300 822 846 6736 4947

The Benevolent Society - CHSP HSS - Central West 1800 236 762 The Benevolent Society - CHSP HSS - Far Nth Coast 1800 236 762 The Benevolent Society - CHSP HSS - Nepean/ 1800 236 762 Blue Mountains/Hawkesbury The Benevolent Society - CHSP HSS - New England 1800 236 762 The Benevolent Society - CHSP HSS - Northern Syd 1800 236 762 The Benevolent Society - CHSP HSS - South East Syd 1800 236 762 The Benevolent Society - CHSP HSS - Western Syd 1800 236 762 The Benevolent Society - CC - Sth Wst Syd/ 1800 236 762 Sthn Highlands The Benevolent Society - HCP - Hawkesbury/ 1800 236 762 Blue Mtns The Benevolent Society - HCP- Sthn Syd/Inner West 1800 236 762 The Benevolent Society - Home Care Packages

1800 236 762

The Benevolent Society - HCP - Eastern Suburbs

1800 236 762

DPS Web Notes Advert Page ID 21657 Includes home modifications

CHS

In Home Care Services

243

NSW & ACT 2022

99 9999 999 99 99999 999 Note 1 99 99 9 999 9 999999999 99 99 999999999 Note 2 99 9 99 9 999 9 99 999999999 9 99 99 9 999 Includes meal delivery services 999999999999999 Includes meal delivery services 9 9 9 9 999 9 99 999 9 999 9 99 99999 999 9 99999 9 999 9 99999999 999 9 999999999999 9 9999 99 9 9 9 9 99 9 99 999 9 999 9 999999999999 99 99999 99 999 Note 2 9 99 99 9 999 Note 3 99 9 99 9 999 Note 4 99 9 9 9 9 99 99999 999 Note 2 Assistance with housing 9 9 9 9 9 Assistance with housing 9 9 9 Assistance with housing 9 9 9 9 9 9 9 9 999 Assistance with housing 9 9 9 99 9 9 9 99 9 9 9 9

Note: 1. Includes services for clients with dementia and/or disabilities 2. Includes meal delivery & community transport services

9 9 9

99 99 99 99

9 9 999 999 9 9

9 9 9 9

999 99 99 Includes meal delivery services 99

38421 42 21256 42 38805 19291 13935 14152 99 21527 38449 13751 13934 14087 20787 144 43604 7 21965 21537 38518 62047 38289 18996 22174 61863 13981 13928 19268 21579 39009 39008 39000 39010 39002 38997 39004 20684 14062 14064 14063 18970

3. Includes services for frail aged/disabled CALD clients and their carers 4. Includes Tablelands Community Transport - phone: (02) 6778 6450

Aged Care Guide

See Definition of Terms pages 146 -147

PHONE (02)

The Benevolent Society - HCP - New England/ 1800 236 762 Tamworth The Benevolent Society - Nthn Beaches Food Serv 1800 236 762 The Benevolent Society - Private H/Care Syd Metro 1800 236 762 The Benevolent Society - STRC - Nepean

1800 236 762

The Co-operative Life

9698 7194

The Salvation Army Community Care (ACT)

6270 3126

The Salvation Army Community Care (NSW)

1300 111 227

Uniting Domestic Assistance NSW & ACT

1800 864 846

Uniting Healthy Living For Seniors - ACT & West

1800 864 846

Uniting Healthy Living For Seniors - Central Coast 1800 864 846 Uniting Healthy Living For Seniors - Hunter 1800 864 846 Uniting Healthy Living For Seniors - Illawarra, 1800 864 846 Shoalhaven & South Coast Uniting HL For Seniors - Nth Coast & New England 1800 864 846 Uniting HL For Seniors - Northern Sydney

1800 864 846

Uniting HL For Seniors - South East Sydney

1800 864 846

Uniting HL For Seniors - Sydney Central

1800 864 846

Uniting HL For Seniors - Western Syd and Nepean

1800 864 846

Uniting Home and Community Care ACT

1800 864 846

Uniting Home and Community Care NSW

1800 864 846

Uniting Seniors Gym

1800 864 846

Uniting Veterans' HC and Nursing NSW & ACT

1800 864 846

UPA Dubbo Home Care Services

5852 4753

UPA Riverina Murray Home Care Services

6057 7250

UPA Wagga Wagga Home Care Services

6921 3219

Upper Lachlan Community Care

4832 2399

Vision Australia (ACT)

1300 847 466

Vision Australia Home Support Services (NSW)

1300 847 466

Warrigal Albion Park Rail

1800 927 744

Warrigal Calwell

1800 927 744

Warrigal Home Services Queanbeyan

1800 927 744

Warrigal Stirling

1800 927 744

Warrumbungle Community Care Coolah

6378 5130

Warrumbungle Community Care Coonabarabran

6849 2200

Wendy's Home Care

4587 5999

Wenonah Lodge

6374 2088

Wesley Mission Far North Coast

6588 1745

Wesley Mission Home & Carer SS Central Coast

4352 3880

Wesley Mission Home & Carer SS Mid North Coast

6588 1705

Wesley Mission Home & Carer SS Nepean

8887 4966

In Home Care Services

NSW & ACT 2022

Notes

CHS

244

9 9 99 9 9 99 99 99 99 99 99 99 99 99 99 99 99 99 99 99

99 9 99 99 99 9

99 99

9 999

DPS Web Advert Page ID

20769 Meals Only

999 Note 1

39011

9999 99 999999999 Note 2 999999999 Note 2

38414 62 62193 62 38376 3 61704

9 9 9 9 9 9 9 9 9 999999999 999999999

3 61698 3 61697 3 61696 3 61700 3 61699 3 61693 3 61695 3 61692 3 61694 3 61690 3 61691 Virtual Gym classes provided

99 999 9 9 9 9 99999 99 99999 9 99 999999 99 99 999999999999 Note 3 9 9 Note 4 9 99 9 9 99 9 999 9 99999 999 9 9 99 9 99 9 99 99999 999 9 999 99 999 Meal delivery service also available 9 999 99 999 Meal delivery service also available 9 9 99 9 999 99 9 99 99 99 999999999999 Note 5 9 99 9 9 999 9 99 9 9 99 9 999

Note: 1. Short term health professional interventions 2. Includes access to mobility equipment & assistive technology 3. Includes self care aids & assistive technology for clients with blindness or low vision

38996 39012

3 61705 3 61702 19563 13894 20771 38496 21576 21578 13664 20639 13782 20135 21647 21609 19272 13078 13991 22170 22173 21318

4. Includes self care aids & assistive technology for clients with blindness or low vision; gardening excluded 5. Includes meal delivery & Short Term Restorative Care (STRC) services

AgedCareGuide.com.au

In Home Care Services

Wesley Mission Home & Carer SS North Sydney

PHONE (02)

CHS

See Definition of Terms pages 146 -147

9907 1481

9 9 9 9 9 9

Wesley Mission Home & Carer SS Wst & Sth Wst Syd 8887 4977 Wesley Mission Home Care Illawarra

8522 2200

Wesley Mission Home Care Inner West Sydney

9641 7088

Wesley Mission Home Care South East Sydney Wesley Mission Home Modification & Maintenance Service Whiddon Easton Park

8522 2200 1300 086 906

Whiddon Grafton

1300 738 388

Whiddon Hornsby

1300 738 388

Whiddon Kyogle

1300 738 388

Whiddon Laurieton

1300 738 388

Whiddon Maclean

1300 738 388

Whiddon Moree

1300 738 388

Whiddon Narrabri Jessie Hunt

1300 738 388

Whiddon Redhead Community Care

1300 738 388

Whiddon Tweed Heads Community Care

1300 738 388

Whiddon Wingham

1300 738 388

Wollondilly Support & Community Care (IC Care)

1300 738 388

4677 2524

Wyanga Aboriginal Aged Care Program

9319 7175

Yass Valley Aged Care

6226 2030

Your Aged Care at Home

8764 3669

Your Side Australia Aged Care Services

NSW & ACT 2022

1300 134 332

9 9 9 9

Note: 1. Services for dementia specific frail aged clients 2. Includes access to mobility equipment & assistive technology

Notes

99 9 9 99 9

9 9 9 9 9 9 9 9 9 9 9

245

DPS Web Advert Page ID 13927

99 9 99 99 9 999 99 9 999 99999 999 Note 1 9 9 999 9 9 99 9 999 9 99 9 999 9 99 9 999 9 99 9 999 9 99 9 999 9 99 9 999 9 99 9 999 9 99 9 999 9 99 9 999 9 99 9 999 9 99 9 999 9 99 Includes meal delivery services 99 999999999 Shopping excluded 9 99999999 999 Note 2 999999 9 999 Note 3

13986 22169 13931 14151 20209 14205 13828 13796 13965 13962 13805 13226 14034 13728 20142 13070 21648 14142 13381 14103 21644

3. Includes services for carers of CALD clients and/or people with dementia; home modifications, access to mobility equipment/assistive technology available

Aged Care Guide

NSW & ACT 2022

Centre Based Care (CBC) See Definition of Terms pages 146 -147

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

246

Carss Park 1300 327 434

Adssi In-home Support Camp Breakaway

San Remo 1300 578 478

21595

SUBURB

PHONE (02)

CHS

3Bridges Community Carer Support & Respite Service

DPS Web Advert Page ID 20764

Notes

9 9999999 9 9999999 Adssi In-home Support Social Support Groups Tuggerah 1300 578 478 9 9 999 Overnight services available Advance Diversity Services Multicultural Day Care Program Bexley 9567 2133 9 9 999 Anglican Care Alkira Respite & Day Therapy Centre Booragul 1800 733 553 9 86 9999999 Anglican Care East Lake Macquarie Dementia Service Belmont 1800 733 553 9 86 9999999 Emergency respite available Anglicare At Home Eleebana Cottage Winmalee 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Note 1 Anglicare At Home Social & Wellness Ctr Frenchs Forest Frenchs Forest 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Glenhaven Glenhaven 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Illawarra Mount Ousley 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Jannali Jannali 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Longueville Longueville 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Malabar Malabar 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Penrith Penrith 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Richmond Richmond 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Rooty Hill Rooty Hill 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Sadleir Sadleir 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Tamworth Tamworth 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Whalan Whalan 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Anglicare At Home Social & Wellness Centre Winmalee Winmalee 1300 111 278 9 IFC-1, 5, 29, 61 9999999 Annabel House Dementia Respite Day Care Randwick 9315 7726 9 9999999 Ascent Community Care Uralla 6778 3503 9 999 Australian Chinese Community Association City Centre Surry Hills 9281 1377 9 99 9999 Australian Chinese Community Assoc Northern Centre Chatswood 9412 3488 9 9999999 Australian Chinese Community Assoc Western Centre Parramatta 9687 8981 9 99999999 Bankstown City Aged Care Betty Sussman Centre Georges Hall 8717 0180 9 99 99 Services for dementia specific clients BaptistCare Social Club Cootamundra Cootamundra 1300 275 227 9 110 999999 BaptistCare Social Club Cowra Cowra 1300 275 227 9 110 999 999 BaptistCare Social Club Elderslie Elderslie 1300 275 227 9 110 99 999 BaptistCare Social Club Hunter Wallsend 1300 275 227 9 110 999999 BaptistCare Social Club Kellyville Kellyville 1300 275 227 9 110 999999 BaptistCare Social Club Leeton Leeton 1300 275 227 9 110 999999 BaptistCare Social Club Parkes Parkes 1300 275 227 9 110 999999 BaptistCare Social Club Red Hill Red Hill 1300 275 227 9 110 9999999 BaptistCare Social Club Taree Taree 1300 275 227 9 110 999999 Also known as Blue Gum Cottage BaptistCare Social Club Temora Temora 1300 275 227 9 110 999999 BaptistCare Social Club Wagga Wagga Wagga Wagga 1300 275 227 9 110 9999999 Day/overnight service available BaptistCare Social Club Willoughby Willoughby 1300 275 227 9 110 9999999 BaptistCare Willmette Overnight Care North Kellyville 1300 275 227 9 110 9999999 Note 2 Bathurst Seymour Centre Bathurst 6332 1449 9 99 999 BBCR Groups 4443 3434 9 99 999 Note: 1. Overnight weekend cottage respite service available

38429 21731 21260 21259 18943 14079 18863 14070 14060 19864 19863 18947 14078 62219 62204 62227 19260 14077 21601 21597 14143 22012 18277 18200 21558 21566 21251 19885 19144 21559 19200 21250 19116 21556 19146 20205 19145 21631 19302

2. Overnight respite service for frail aged and clients with dementia

AgedCareGuide.com.au

Centre Based Care (CBC) See Definition of Terms pages 146 -147

Bega Valley Meals on Wheels Belong Blue Mountains Katoomba Neighbourhood Ctr Belong Blue Mountains Lower Mountains N/hood Ctr Belong Blue Mountains Mid Mountains N/hood Ctr Bill King Aged Care Facility Blue Haven Social Groups Bombala Community Centre Bonnyrigg Heights Seniors Wellness Centre Burger Centre Burrangiri Aged Care and Respite Centre Byron Shire Respite Service Calvary Community Care Chiara Respite Cottage Calvary Community Care Riverina Respite Cottage Calvary Community Care St Luke's Social Centre Calvary Com'ty Care Star of the Sea Respite Cottage Canterbury City Com'ty Centre Home Care Packages Carrington Care Overnight Respite River Cottage CASS Care CASS Coniston Day Centre CASS Hurstville Day Centre Catholic Healthcare Chantal Respite Cottage Catholic Healthcare Korean Day Centres Catholic Healthcare Lebanese Day Centres Catholic Healthcare Waitara Day Centre Catholic Healthcare Warnervale Wellness Centre Catholic Healthcare Waterloo Day Centre Catholic Healthcare Willoughby Day Centre CCA NSW Cedric House Chester Hill Seniors Wellness Centre COA Sydney Home Support Services Communities@Work Seniors & Com'ty Transport Prog Community & Cultural Connections (CCCI) Social Supp Community Gateway Centre Based Care ConnectAbility Australia Ltd. - ACS - Senior Solutions Constitution Hill Wellbeing & Day Respite Centre Cooma Challenge Home Support Services CORE Community Services CPL Aged Care Services NSW

247

Bega 6492 4146

21633

PHONE (02)

CHS

Sanctuary Point 4443 3434

DPS Web Advert Page ID 19300

SUBURB

BBCR Paradise Cottage

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

NSW & ACT 2022

Notes

9 9999999 99 9 99 Katoomba 4782 1117 9 9 9 99 Blaxland 4739 1164 9 9 9 99 Lawson 4759 2592 9 9 99 Fingal Bay 4981 1611 9999999 Kiama 4203 4055 9 99 999 Bombala 6458 4620 9 999 99 Bonnyrigg Heights 9753 3400 9 99 99 Note 1 Randwick 8345 9147 9 99 9999 Respite for Carers available Rivett 6288 1488 9 99999 Brunswick Heads 6685 1921 9 9999999 Note 2 Lakelands 1300 660 022 9 9999999 Wagga Wagga 1300 660 022 9 9999999 Day and overnight respite available Cooks Hill 1300 660 022 9 9999999 Forster 1300 660 022 9 9999999 Day and overnight respite available Lakemba 8021 1235 9 9 Grasmere 1300 590 590 9 9999999 Campsie 9718 7305 9 99999999 Coniston 9789 4587 9 9 999 Hurstville 9789 4587 9 9 999 Waitara 1800 225 474 9 9999999 Day and overnight services Meadowbank 1800 225 474 9 999 99 Thornleigh 1800 225 474 9 9999999 Waitara 1800 225 474 9 9999999 Hamlyn Terrace 1800 225 474 9 9999999 Waterloo 1800 225 474 9 9999999 Willoughby 1800 225 474 9 9999999 Eastwood 9858 3222 9 9 99 Includes services for CALD clients Tweed Heads 07 5523 0311 9 99 Chester Hill 9753 3400 9 9999999 Note 3 Woollahra 9389 0035 9 9 99 Greenway 6293 6500 9 9 9 Marrickville 8507 2027 9 99 Note 4 Wollongong 1300 657 473 9 99999999 Warabrook 4962 1000 9 9 99 Northmead 1300 294 518 9 999999 Cooma 6452 2156 9 9999999 Fairfield 8717 1500 9 99 99 Ballina 1800 275 753 9 999 999 Note 5

Note: 1. Services for Chinese & Vietnamese dementia specific clients 2. Includes respite services for carers of clients with challenging behaviours 3. Services for Chinese & Vietnamese clients; includes day program for dementia clients & Working Carers Program

21658 38509 38508 13911 21570 21562 21565 41 21535 62 12869 21588 117 19284 117 18536 117 19286 117 19285 21476 13135 14144 21581 21580 26, 69 18951 26, 69 20176 26, 69 20175 26, 69 19322 26, 69 20168 26, 69 19278 26, 69 19321 38872 38517 19854 38434 21662 22163 21596 21665 30 14246 21636 14061 21587

4. Servicing Arabic, Chinese, Turkish, Vietnamese clients 5. Services for frail aged clients and those with dementia; Includes overnight respite.

Aged Care Guide

Centre Based Care (CBC) See Definition of Terms pages 146 -147

SUBURB

PHONE (02)

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

NSW & ACT 2022

CHS

248

Notes

9999999 99 Cumberland City Council Seniors & Disability Services Merrylands 8757 9041 9 999 EACH Community Services Croydon 9744 8017 99 999 Focus Connect Multicultural Home Care Packages Campbelltown 4627 1188 9 99 999 Note 1 Fresh Hope Care Magnolia Cottage North Nowra 1800 005 484 9 9999999 Gilgai Aboriginal Home Care Packages Hebersham 9832 3825 9 9 9 999 GoCo Care Gunnedah 6740 2240 9 9 9 9 Goodwin Day Clubs - Crace, Monash and Queanbeyan Queanbeyan 6175 5650 9 999 999 Goodwin Monash Day Club Monash 6178 7280 9 99 99 Goulburn Mulwaree Cnl Respite & Soc Supp Groups Goulburn 4823 4478 9 999 99 Greenfield Park Seniors Wellness Centre Greenfield Park 9753 3400 9 99 99 Servicing Chinese & Vietnamese clients Griffith Aged Support Service Griffith 6962 4515 9 9 9 Guilford Wellness Centre Seniors & Disability Services Guildford 8757 9041 9 99 999 Note 2 Guyra Home Support Services Guyra 6770 7127 9 9 99 HammondCare Jean Marion Cottage Social Club Narara 1800 826 166 9 99999999 Short term overnight respite service HammondCare Lucinda Cottage Social Club Wahroonga 1800 826 166 9 99999999 Note 3 HammondCare Richard Geeves Social Club North Turramurra 1800 826 166 9 99999999 Note 4 HammondCare South West Sydney Social Club Hammondville 8788 3737 9 99999999 Short term overnight respite service HammondCare Wattlebird Cottage Social Club Manly 1800 826 166 9 99999999 Note 4 Harbourside Haven Nursing Home & Hostel Shoal Bay 4984 1811 999999 Hills Community Care Respite & Day Programs Baulkham Hills 9761 5706 9 999 999 Note 5 HMC Bateau Bay Morisset Multi Seniors Hlth & W/Centre Killarney Vale 4960 8248 9 9 999 Note 6 HMC Greek Seniors Health & Wellness Centre-Hamilton Hamilton 4960 8248 9 9 999 CALD HMC Holy Apostles Multi Seniors Hlth & W/Centre Hamilton 4960 8248 9 9 999 HMC Italian Multicultural Seniors & Wellness Centre Waratah 4960 8248 9 9 999 HMC Macedonian Seniors Hlth & W/Centre-Broadmeadow Broadmeadow 4960 8248 9 9 999 CALD HMC Multi Seniors Hlth & W/Centre-Port Stephens Nelson Bay 4960 8248 9 9 99 CALD HMC Multicultural Friendship Group Warratah 4960 8248 9 9 99 HMC Multicultural Friendship Group-Maitland East Maitland 4960 8248 9 9 99 CALD HMC Multicultural Seniors Hlth & W/Centre- Morisset Morisset 4960 8248 9 9 99 CALD HMC Multicultural Seniors Hlth & W/Centre-Cardiff Cardiff 4960 8248 9 9 999 CALD HMC Multicultural Seniors Hlth & W/Centre-Toronto Toronto 4960 8248 9 9 99 CALD HMC Multicultural Seniors Hlth & W/Centre-Waratah Waratah 4960 8248 9 9 999 CALD HMC Newcastle Multi Seniors Hlth & W/Centre-Mayfield Mayfield 4960 8248 9 9 999 CALD HMC Polish Multicultural Seniors & Wellness Centre Broadmeadow 4960 8248 9 9 999 HMC Ukrainian Multicultural Seniors & Wellness Ctr Adamstown 4960 8248 9 9 999 Holdsworth Community Woollahra 9302 3600 9 99 999 Note 7 Hunter Community Services Kurri Kurri 4937 4555 9 99 Cranes Community Support Programs

Crows Nest Centre

Note: 1. 2. 3. 4.

Grafton 6642 7257

Crows Nest 9439 5122

Some services for dementia specific/disabled CALD clients Includes services for younger disabled clients & Arabic dementia clients Short term or overnight respite for carers of frail aged/dementia clients Services for dementia specific clients; Short term overnight respite service

9 9 9

DPS Web Advert Page ID 21639 38420 21677 14159 14166 13775 13999 14164 21729 12860 22036 21564 21660 21670 20715 19122 19257 21567 19251 19121 14333 21678 39040 21611 39038 39042 21607 21617 39034 21614 21615 21616 21618 21613 21612 39035 39041 21640 21653

5. Services for aged CALD & dementia specific clients 6. Includes services for CALD aged/younger disabled clients 7. Includes dementia specific services through Club Holdsworth

AgedCareGuide.com.au PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

NSW & ACT 2022

Centre Based Care (CBC) See Definition of Terms pages 146 -147

North Gosford 1300 782 896

DPS Web Advert Page ID 21621

Woy Woy 1300 782 896

21620

integratedliving Australia Activity Centre Woy Woy integratedliving Australia W/ness & Activity Ctr Gorokan integratedliving Australia Wellness & Activity Centre Raymond Terrace Interchange Australia Home Care Packages Intereach Aged Care Services ItSoWel Social Support & Respite Groups JNC Aged Services JNC Respite Services Kalparrin Day Centre Karinya Dementia Day Centre Kingsgrove Community Aid Centre Inc KNC Social Groups & Wellness Programs Kogarah Community Services Lifebridge Australia LINC Home Support Services Liverpool Multicultural Day Centre Lucy Chieng Aged Care Centre Macedonian Welfare Association Respite & Day Centres Marrangbah Cottage MCCI Social & Community Participation Mercy Care Centre Young Mercy Services Tighes Hill Day Centre Mercy Services West Wallsend Day Centre Merrylands Wellness Centre Seniors & Disability Services MidCoast Assist Centre Based Care Morton Day Centre Social Support Groups Mosman Municipal Council Services for Seniors MRNC Community Home Support Program Multicultural Care Centre Based Respite Murray River Council Community Programs Murray Vale Shalem Myrtle Cottage Nimbin Aged Care & Respite Services Northern Rivers Aboriginal Aged Respite Service NovaCare Ailsa Craig Respite Cottage NovaCare Milpara Social Centre Omnicare Greenmeadows Day Centre Soc Supp Groups Omnicare Bain Park Day Centre Social Support Groups Omnicare Laurieton Day Centre Omnicare Parklands Cottage Social Support Groups

PHONE (02)

CHS

SUBURB

integratedliving Australia Activity Centre Gosford

249

Notes

9 99 9999 9 99 9999 Gorokan 1300 782 896 9 99 9999 Raymond Terrace 1300 782 896 9 99 9999 Bowral 1300 112 334 9 999 Note 1 Deniliquin 1300 488 226 9 9999999 Wollongong 4228 8222 9 99999999 Maroubra 9349 8200 9 9 99 Maroubra 9349 8200 9 9 99 Concord 9743 6549 9 9999999 Services for dementia specific clients Belmore 9718 5853 9 9 Kingsgrove 9150 7823 9 99 Arabic, Chinese, Italian St Ives 9988 4966 9 99 Kogarah 9553 6506 9 99 9 Kingscliff 1800 043 186 9 99999999 Lithgow 6352 3360 9 9999999 Hoxton Park 9827 2265 9 9999 99 Hurstville 8558 8098 9 99 999 Services for dementia specific clients Illawarra 4275 2266 9 99 999 Note 2 Taree South 6550 0788 9 9999 99 Wollongong 4229 7566 9 99 9999 Young 6382 8444 9 9999 99 Includes services for dementia specific clients Tighes Hill 4961 2686 9 999 99 Note 3 West Wallsend 4944 1944 9 999 99 Note 3 Merrylands 8757 9041 9 9 9 Forster 1300 658 830 9 9999999 Port Macquarie 1300 336 488 9 99999999 Mosman 9978 4128 9 9 9 Evans Head 6682 4334 9 9 999 Campsie 9718 6199 9 9 999 Moama 1300 087 004 9 9 99 Lavington 6025 4889 9 99 99 Includes services for dementia specific clients Ingleburn 9426 3100 9 9999999 Nimbin 6689 1709 9 99 Ballina 6681 5717 9 99 999 Hamilton 4961 6264 9 9999999 Note 4 Merewether 4963 6356 9 999 99 Port Macquarie 1300 336 488 9 99999999 Wauchope 1300 336 488 9 99999999 Lake Cathie 1300 336 488 9 99999999 West Kempsey 1300 336 488 9 99 9

Note: 1. Includes services for younger disabled clients and their carers 2. Services for frail aged/dementia clients & younger people with disabilities

21622 38348 21582 18274 21642 21652 21650 19319 21624 38889 38786 21630 21603 38300 21625 19165 21671 21592 22015 87 20424 22033 22032 21610 22165 21637 38419 21655 21543 38411 13325 38200 21656 38468 19298 22030 21674 21676 21675 22168

3. Services for frail aged/older persons & those with a disability 4. Short term day respite or emergency overnight respite

Aged Care Guide

Centre Based Care (CBC) See Definition of Terms pages 146 -147

Rooty Hill 9832 5470

DPS Web Advert Page ID 13137

Singleton 6571 2300

21573

SUBURB

Our Lady of Consolation Aged Care Services Ourcare Services Active Lifestyle Centre PAC Eastern Suburbs Centre Based Respite PAC Hunter Centre Based Respite PAC Inner West Centre Based Respite PAC New England Centre Based Respite PAC Theodora's Place Day Respite Ctr Peninsula Village Respite & Social Support Pinnacle Community Services Cootamundra Pinnacle Community Services Temora RCC Aged & Disability Support Services Residential Gardens Day Care Centre RSL LifeCare Day Centre Narrabeen Snowy Monaro Regional Council Com'ty Supp Serv HCPs So Wai Seniors Wellness Centre Southern Cross Care Casino Day Centre Southern Cross Care Home Care Hunter & Central Coast Southern Cross Care Home Care Nepean Southern Cross Care Home Care Northern Southern Cross Care Home Care Southern Southern Cross Care Home Care Western Southern Cross Care Home Care Western Sydney St Carthage's Day Club St Catherine's Community Care Services St Sergius Day Centre / Social Support / Transport / Home Care Packages Stanley Hunt Seniors Wellness Centre Strathfield Aged Day Care Program SummitCare Baulkham Hills SummitCare Canley Vale SummitCare Liverpool 173 SummitCare Penrith Wellbeing Day Centre SummitCare Randwick SummitCare Smithfield SummitCare St Marys SummitCare Wallsend SummitCare Waverley Sydney Community Services Social Support Program Sydney Multicultural Community Services Note: 1. 2. 3. 4.

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

NSW & ACT 2022

PHONE (02)

CHS

250

Notes

9 999 999 9 999 9 99 Paddington 1800 722 679 99 999 Stockton 1800 722 679 9 99 999 Ashfield 1800 722 679 9 99 999 Walcha 1800 722 679 9 999999 Hughes 6283 4999 9 99 999 Note 1 Umina Beach 4344 9199 9 116 99 9999 Note 2 Cootamundra 6942 7786 9 9 99 Temora 6977 1326 9 9999999 Note 3 Riverwood 9533 0100 9 9 99 Rooty Hill 8887 5555 9 99999999 103 Narrabeen 8978 4327 9 21, 45, 77, 113 99 999 Berridale 6451 1059 9 999 99 Burwood 8741 0228 9 9999999 Note 4 Casino 1800 870 427 9 99 9 9 Bateau Bay 1800 870 427 9 99 9 9 Parkes 1800 870 427 9 99 9 9 Casino 1800 870 427 9 99 9 9 Deniliquin 1800 870 427 9 99 9 9 Parkes 1800 870 427 9 99 9 9 Plumpton 1800 870 427 9 99 9 9 East Lismore 6620 0000 9 99 999 Note 5 Eastwood 8875 0919 9 999999 Cabramatta 9727 9844 9 9999999 CALD, NESB Ultimo 9211 9838 9 9999999 Note 6 Homebush 9748 9661 9 9 999 Includes services for Russian clients Baulkham Hills 1300 685 548 100 99999999 Canley Vale 1300 685 548 100 99999999 Liverpool 1300 685 548 100 99999999 Penrith 1300 685 548 100 99999999 Randwick 1300 685 548 100 99999999 Smithfield 1300 685 548 100 99999999 St Marys 1300 685 548 100 99999999 Wallsend 1300 685 548 100 99999999 Waverley 1300 685 548 100 99999999 Hunters Hill 9817 0101 9 99 999 Note 7 Daceyville 9663 3922 9 99 99999

Includes services for clients with dementia and/or Behavioural & Psychological Symptoms of Dementia (BPSD) Includes services for dementia clients and/or their carers Includes services for dementia specific clients & younger people with disabilities Services for Chinese, South Asian & Vietnamese elderly clients with dementia

21941 20509 20508 20510 12852 14039 21667 21666 21668 12914 20530 13935 19868 20161 38661 38659 38657 38656 38655 38654 21599 19617 22027 19305 19261 20596 14308 14207 12958 14254 13140 12881 18866 14054 21649 14220

5. Includes services for Italian specific and dementia specific clients 6. Services for Chinese clients; includes day program for dementia clients 7. Includes services for frail aged/disabled CALD clients & their carers

AgedCareGuide.com.au

See Definition of Terms pages 146 -147

SUBURB

SydWest Multicultural Services Aged Care Services Tablelands Community Support Tenterfield Total Care The Benevolent Society - Greenwood Cottage The Benevolent Society - Rosemore Cottage Tripoli & Mena Association Home Care Packages and Commonwealth Support Program Uniting Healthy Living For Seniors - Central Coast Uniting Healthy Living For Seniors - Hunter Uniting Healthy Living For Seniors - Illawarra, Shoalhaven & South Coast Uniting Healthy Living For Seniors - North Coast & New England Uniting Healthy Living For Seniors - Northern Sydney Uniting Healthy Living For Seniors - South East Sydney Uniting Healthy Living For Seniors - Sydney Central Uniting Healthy Living For Seniors - Wstn Syd and Nepean Uniting Health Living For Seniors - ACT & West Uniting War Memorial Hospital UPA Riverina Murray Social Support & Day Clubs Villaggio Sant' Antonio RAC Wallarah Point Care Community Waratah Respite Centre Coffs Harbour Waratah Respite Centre Woolgoolga (Seagulls) Warrigal Social Warrigal Social Goulburn Werri-Nina Centre Wesley Mission Seniors Social Hub Central Coast Wesley Mission Seniors Social Hub Newcastle Wesley Mission Seniors Social Hub South West Sydney Wollondilly Support & Community Care (IC Care)

PHONE (02)

CHS

Centre Based Care (CBC)

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

NSW & ACT 2022

Notes

9 9 9 99 999 Note 2 Tenterfield 6736 4947 9 9999999 Bexley 1800 236 762 9 9 Monterey 1800 236 762 9 99999 Overnight respite available Lakemba 9759 3436 9 9999999 Note 3 Tuggerah 1800 864 846 9 9 9 99 Garden Suburb 1800 864 846 9 9 9 99 Unanderra 1800 864 846 9 9 9 99 Blacktown 9621 6633

Note 1

251

DPS Web Advert Page ID 13981 13928

Uralla 6778 6350

99 9 99 Chatswood 1800 864 846 9 9 9 99 Lilyfield 1800 864 846 9 9 9 99 Lilyfield 1800 864 846 9 9 9 99 Springwood 1800 864 846 9 9 9 99 Deakin 1800 864 846 9 9 9 99 Waverley 1800 864 846 9 999 99 Henty 6929 3244 9 9 9 Page 6255 1794 9 999999 Toukley 0408 265 643 9 99999999 Coffs Harbour 6648 3610 9 999999 Note 4 Woolgoolga 6654 0766 9 999999 Short term overnight respite available Albion Park Rail 1800 927 744 9 99 99 Goulburn 1800 927 744 9 999999 Cooma 6455 4000 9 9 99 Tuggerah 4352 3880 9 999 99 Note 5 Newcastle West 4352 3880 9 99 99 Fairfield 4352 3880 9 99 99 Picton 4677 2524 9 9 99

21579 19212 18968 13982 3 61697 3 61696 3 61700 3 61699

Port Macquarie 1800 864 846

Note: 1. Includes services for frail aged/disabled CALD clients and their carers 2. Includes Carers Support programs for frail aged/dementia/disabled ATSI Elders 3. Services for frail aged Arabic clients; includes day respite for Carers Support Program

3 61693 3 61695 3 61692 3 61694 3 61698 3 20542 21598 12864 IBC, OBC 38936 21627 21628 18260 19267 21563 20207 22171 22172 21648

4. Short term overnight residential respite available at Maureen Guthrie Cottage 5. Services for frail aged clients & those with dementia

Aged Care Guide

SOUTH AUSTRALIA & NT 2022

Day Therapy Centres SUBURB

PHONE (02)

Albury Wodonga Health Community Allied Health

Albury 6058 1800

Anglican Care Alkira Respite & Day Therapy Centre

Booragul 1800 733 553

Anglicare At Home Soc & Wellness Ctr Frenchs Forest

Frenchs Forest 1300 111 278

Anglicare Health Centre

Castle Hill 1300 111 278

Burger Centre

Randwick 8345 9147

Condobolin Independent Living Centre

Condobolin 6890 1500

Constitution Hill Wellbeing & Day Respite Centre

Northmead 1300 294 518

Cooinda Aged Care Facility Dementia Australia NSW Dementia & Memory Community Centre Far South Coast Dementia Australia NSW Dementia & Memory Community Centre Mid North Coast Dementia Australia NSW Dementia & Memory Resource Centre Hunter Dementia Australia NSW Dementia & Memory Resource Centre North Ryde Goodwin Health and Wellness Centres, Crace and Monash Goodwin Monash Health & Wellness Centre Grenfell Community Health Centre HammondCare Hammondville Residential Care The Meadows HammondCare Strathearn Village

Coonabarabran 6842 1996 Bega 6492 6158

McLean Care Mackellar Apex Road Mercy Care Centre Young

Crace 6175 5650 Monash 6175 5668 Grenfell 6349 1777 Hammondville 8788 3906 Scone 6545 1255 1300 782 896 1300 782 896 1300 782 896 1300 782 896 1300 782 896

Inverell 6721 7300 Gunnedah 6741 5400 Young 6382 8444

Our Lady of Consolation Aged Care Services

Rooty Hill 9832 4599

PAC Inner West Day Therapy Centre Peninsula Village Wellness Centre

Paddington 1800 722 679 Stockton 1800 722 679 Ashfield 1800 722 679 Umina Beach 4344 9199

RSL LifeCare Day Centre Narrabeen

Narrabeen 8978 4327

Southern Cross Care Merrylands Day Centre

Merrylands 1800 870 427

St Catherine's Community Care Services

9 999 99 99 9 999 999999 999 9 9 99 9 99 999 999 9

Eastwood 8875 0919

Stella Maris Aged Care

Cronulla 8522 1200

Uniting Seniors Gym

Chatswood 1800 864 846

999 9

9 99

9 9

99 9 9

DPS Web Advert Page ID 22248 86 21260 IFC-1, 5, 29, 61 14079 IFC-1, 5, 29, 61 14090

Hydro-cise available

41 21535 19867

Fee for some services is applicable 30 14246 14237

18257 18258

9 9 9

North Ryde 9888 4268

Ingleburn 9426 3100

PAC Hunter Day Therapy Centre

9 9

Hamilton 4962 7000

Myrtle Cottage PAC Eastern Suburbs Day Therapy Centre

Notes

Port Macquarie 6584 7444

integratedliving Australia Wellness & Activity Ctr Gorokan Gorokan integratedliving Australia Wellness & Activity Centre Raymond Terrace Raymond Terrace integratedliving Australia Wellness Centre Ballina Ballina integratedliving Australia Wellness Centre Muswellbrook Muswellbrook integratedliving Australia Wellness Centre Newcastle Newcastle McLean Care Inverell Residential Care Services

Com pl Die ement titia ar y Div n & Nu Thera ersi pis trit Exe onal T ionist t h rcis er Hyd e Ther apist roth apis Occ erap t upa y Se Phy tiona rvices l Th sio Pod therap erapis t iatr ist Psy ist c ho Reg logy/C iste ou Soc red Nu nsellin ial W rse g Spe orker e ch The rap ist

252

19249 19248

9 9

99 999 999 99 99 9 9 9 9 999 999 999 99

9 9 99 99 9 99 9 99 9 99 9 99 9 9 999 9 99 99 9 9 9 99 999 999 999 999 999 999 9 99 9 99 9 999999 9 9 9 9 9 9

21255

9 9 999

12860 19250 12971 13737

21622 38348 38350 38347 38349

14357

999

87 20424

9 9

14287 38200 13137

9 9 9

21941 20509 20508 116 14039

21, 45, 77, 113 20530 99 20162 19617

13738 Note 1

3 61705

Note: 1. Virtual Gym classes offered through CHSP or private funding

AgedCareGuide.com.au

NSW & ACT 2022

Products & Services

PHONE (02)

Advert Page

DPS Web ID

Products & Services

253

PHONE (02)

Advert Page

DPS Web ID

FINANCIAL SERVICES continued

ADVOCACY AND INFORMATION Balance Retirement & Aged Care Specialists Catholic Healthcare Community Services NSW-ACT Assistance with Care & Housing for the Aged COTA Holidays

1300 556 287

125

37111

Joseph Palmer & Sons Aged Care Advisers NSW

03 9601 6847

129

37843

1800 225 474

26, 69

37842

Uniting Assistance with Care & Housing

1800 864 846

61703

1300 150 050

136

37983

COTA Membership

1300 140 050

136

37463

1800 685 329

61625

Joseph Palmer & Sons Aged Care Advisers NSW

03 9601 6847

129

37843

ADS Home Care Services

8677 0093

38978

Uniting Assistance with Care & Housing

1800 864 846

61703

Independence Australia

1300 788 855

62148

SPACETALK Life Watch

1300 087 423

62096

St Simeon Healthcare

8645 4010

144

43604

8677 0093

38978

Calvary Home Maintenance & Modifications

1300 660 022

117

37128

Independence Australia

1300 788 855

62148

8645 4010

144

43604

1300 788 855

62148

8645 4010

144

43604

ASSESSMENTS Dementia Support Australia ACT

1800 699 799 138, 141 38124

Dementia Support Australia NSW

1800 699 799 138, 141 37175

Right at Home Australia

1300 363 802

5431

Uniting Assistance with Care & Housing

1800 864 846

61703

ASSISTIVE TECHNOLOGY 24/7 Personal Alarm Service - MePACS (NSW/ACT)

1800 685 329

61625

8677 0093

38978

Calvary Home Maintenance & Modifications

1300 660 022

117

37128

SPACETALK Life Watch

1300 087 423

62096

St Simeon Healthcare

8645 4010

144

43604

ADS Home Care Services

CASE MANAGEMENT

HEALTHCARE EQUIPMENT 24/7 Personal Alarm Service - MePACS (NSW/ACT)

MOBILITY AND EQUIPMENT ADS Home Care Services

St Simeon Healthcare

PATIENT CARE EQUIPMENT Independence Australia St Simeon Healthcare

PLACEMENT CONSULTANTS Aged Care Canberra Specialists

1300 350 093

38015

Balance Retirement & Aged Care Specialists

1300 556 287

125

37111

Joseph Palmer & Sons Aged Care Advisers NSW

03 9601 6847

129

37843

ADS Home Care Services Catholic Healthcare Community Services NSW-ACT Assistance with Care & Housing for the Aged Dementia Support Australia ACT

8677 0093

38978

1800 225 474

26, 69

37842

1800 699 799 138, 141 38124

Balance Retirement & Aged Care Specialists

1300 556 287

125

37111

Dementia Support Australia NSW

1800 699 799 138, 141 37175

Moving On

1300 435 763

131

37115

Right at Home Australia

1300 363 802

5431

Uniting Assistance with Care & Housing

1800 864 846

61703

Uniting Assistance with Care & Housing

1800 864 846

61703

24/7 Personal Alarm Service - MePACS (NSW/ACT)

1800 685 329

61625

DEMENTIA ADVISORS

REAL ESTATE AND MOVING

SAFETY AND SECURITY

Dementia Support Australia ACT

1800 699 799 138, 141 38124

Calvary Home Maintenance & Modifications

1300 660 022

117

37128

Dementia Support Australia NSW

1800 699 799 138, 141 37175

SPACETALK Life Watch

1300 087 423

62096

St Simeon Healthcare

8645 4010

144

43604

1300 788 855

62148

8645 4010

144

43604

FINANCIAL SERVICES Aged Care Financial Advisers (ACFA)

1300 554 393

123

38147

Alteris Financial Group

1300 366 932

126

37920

Independence Australia

Balance Retirement & Aged Care Specialists

1300 556 287

125

37111

St Simeon Healthcare

COTA Insurance

1300 130 050

136

37982

SKIN AND WOUND CARE

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

NSW & ACT 2022

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with Aged Care Guide ORGANISATION

PHONE (02)

WEBSITE (www.)

Adria Care

6288 0198

admin@adria.org.au

adria.org.au

ADS Care

8677 0093

info@adscare.com.au

adscare.com.au

Aged Care Financial Advisers (ACFA)

8860 9159

info@acfadvisers.com.au

agedcarefinancialadvisers.com.au

1300 377 074

info@allcare.org.au

allcare.org.au

9431 1000

agedcare@allity.com.au

allity.com.au

Alteris Financial Group

1300 366 932

care@alteris.com.au

alteris.com.au

Anglican Care

1800 733 553

accareenquiry@anglicancare.com.au

anglicancare.com.au

Anglicare

1300 111 278

info@anglicare.org.au

anglicare.org.au

9521 2855

info@apexagedcare.com.au

apexagedcare.com.au

Arcare Australian Unity Independent & Assisted Living Balance Aged Care Specialists

1300 272 273

marketing@arcare.com.au

BaptistCare NSW & ACT

1300 275 227

ask@baptistcare.org.au

baptistcare.org.au

Bupa Aged Care

1300 245 993

info@bupacare.com.au

bupaagedcare.com.au

Calvary Retirement Communities

1300 660 022

retirement@calvarycare.org.au

calvarycare.org.au

4958 8880

info@cameronglen.com.au

cameronglen.com.au

Catholic Healthcare

1800 225 474

salesadmissions@chcs.com.au

catholichealthcare.com.au

Centralis Home Care

8315 2811

admin@centralishomecare.com.au

centralishomecare.com.au

1800 246 637

admissions@chomes.com.au

chomes.com.au

9764 7800

relationship.manager@cnh.com.au

columbiaagedcare.com.au

1300 140 050

info@cotamembership.org.au

cotamembership.org.au

9929 0011

contact@cranbrookcare.com.au

cranbrookcare.com.au

Dementia Support Australia

1800 699 799

dsa@dementia.com.au

dementia.com.au

Estia Health Residential Services

1300 682 833

admissions@estiahealth.com.au

estiahealth.com.au

Fairmont Aged Care

9567 2279

info@fairmontac.com

fairmontagedcare.com.au

Ferndale Gardens Aged Care

9570 5555

admin@ferndalegardens.com.au

ferndalegardens.com.au

Greengate

9097 9175

info@greengate.com.au

greengate.com.au

Hall & Prior Aged Care

08 9321 1388

info@hallprior.com.au

hallprior.com.au

Hardi Aged Care

1800 333 536

hardi@hardiagedcare.com.au

hardiagedcare.com.au

Huntingdon Gardens Aged Care

9880 7455

info@huntingdongardens.com.au

huntingdongardens.com.au

IBIS Care

9547 2400

admin@ibispl.com.au

ibiscare.com.au

1300 788 855

theteam@independenceaustralia.com

independenceaustralia.com

13 44 78

customerservice@irt.org.au

irt.org.au

Joseph Palmer & Sons

03 9601 6800

agedcare@jpalmer.com.au

jpalmer.com.au/services/aged-care

Just Better Care Australia

1300 587 823

info@justbettercare.com

justbettercare.com

LDK Seniors' Living

1300 535 000

hello@ldk.com.au

ldk.com.au

All Care Health Services Group Allity

Apex Aged Care

Cameron Glen Management

Christadelphian Aged Care Columbia Aged Care Services COTA Cranbrook Care

Independence Australia Group IRT

SRS Supported Residential Service

arcare.com.au australianunity.com.au/ 1300 160 170 residentialmarketing@australianunity.com.au assisted-living 8814 7307 info@bfs.net.au balanceagedcarespecialists.net.au

Resi de n Sup tial Age port dC Reti ed & A are / SR ssist rem S Hom ent Liv ed Livi ng ing e Ca In H re Pack ome age Cent Care Se s re B r vi c Day ased Ca es The r e Prod rapy Ce ntre ucts and S er v ices

254

Advert Page 68

9 9

99 9

16-17

9 99 99 9999999 9 9 9 99999

32-32D 30

9999

110

117 107

26, 69 23 82 66

136 90

138, 141 96D 156 33D-33

93 22, 74 73 33D-33

9 999 99 9

55 114

9 9

125 97D

9999 99 9 9999 9 9 9 9 9 9 9 9

126 86 IFC-1, 5, 29, 61 175, 176

9 9 9 9 9 9 9 9

123 35

9 9 9

129 37 63, 94, 109

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with Aged Care Guide ORGANISATION

PHONE (02)

WEBSITE (www.)

Life Without Barriers NSW/ACT

1800 935 483

info@lwb.org.au

lwb.org.au

LiveBetter Community Services

1800 580 580

info@livebetter.org.au

livebetter.org.au

Mable

1300 736 573

info@mable.com.au

mable.com.au

Mareeba Aged Care

6645 2966

admin@mareebaagedcare.com.au

Mark Moran Little Bay

8197 6100

littlebay@markmoran.com.au

Mark Moran Vaucluse

9366 7000

vaucluse@markmoran.com.au

Mark Moran Warrawee

9144 6958

warrawee@markmoran.com.au

9 markmoran.com.au/littlebay 9 markmoran.com.au/locations/vaucluse 9 markmoran.com.au/warrawee 9

Meditech Staffing

9764 4488

community@meditechstaffing.com.au

meditechstaffing.com.au

MePACS

1800 685 329

mepacssales@phcn.vic.gov.au

mepacs.com.au

Mercy Health

1300 478 776

information@mercy.com.au

mercyhealth.com.au

9832 5800

contact@minchinburymanor.com.au

minchinburymanor.com.au

Montefiore

1800 978 711

info@montefiore.org.au

montefiore.org.au

Moran Group

8272 0000

moran@morangroup.com.au

morangroup.com.au

Moving On In Life

1300 435 763

info@movingon.com.au

Nazareth Care

03 9830 5022

admin.camberwell@nazarethcare.com

4953 8444

info@ndns.com.au

movingon.com.au sistersofnazareth.com/region/ australasian-region ndns.com.au

Opal HealthCare

1300 362 481

communications@opalagedcare.com.au

opalhealthcare.com.au

Peninsula Village

1800 650 070

agedcare@penvill.com.au

peninsulavillage.com.au

Regis Aged Care

1300 998 100

advice@regis.com.au

regis.com.au

8887 5555

info@residentialgardens.com.au

residentialgardens.com.au

Retreat Care

07 5656 1000

info@retreatcare.com.au

retreatcare.com.au

Right at Home Australia

1300 363 802

info@rightathome.com.au

rightathome.com.au

RSL LifeCare

1300 853 146

administration@rsllifecare.org.au

rsllifecare.org.au

Simply Helping

1800 998 866

info@simplyhelping.com.au

simplyhelping.com.au

Southern Cross Care (NSW & ACT)

1800 870 427

enquiries@sccliving.org.au

sccliving.org.au

SPACETALK Life Watch

1300 087 423

life@spacetalkwatch.com

spacetalkwatch.com

St Simeon Healthcare

9675 3285

info@stsimeon.org.au

stsimeon.org.au

St Vincent's Care Services

1800 778 767

svcs.info@svha.org.au

svcs.org.au

SummitCare

1300 685 548

info@summitcare.com.au

summitcare.com.au

9847 3800

info@tallwoodscorner.com.au

tallwoodscorner.com.au

The Salvation Army Aged Care

1300 111 227

acp.enquiries@aue.salvationarmy.org

agedcare.salvos.org.au

The Sisters of Our Lady of China

9153 8224

info@ourladyofchina.org.au

ourladyofchina.org.au

1300 350 093

hello@thirdagematters.com.au

thirdagematters.com.au

8784 2400

info@bluehillsvillage.com.au

tulich.com.au

1800 864 846

ask@uniting.org

uniting.org

4038 1800

info@wallsendmanor.com.au

wallsendmanor.com.au

Minchinbury Manor

NDNS

Residential Gardens for Spanish Speaking

Tallwoods Corner Aged Care

Third Age Matters Tulich Family Communities Uniting NSW & ACT Wallsend Manor Aged Care

SRS Supported Residential Service

255

NSW & ACT 2022

Advert Page 9

99 99 9

27 34, 38

mareebaagedcare.com.au

79 65D

65D 65D

84-85

9 9 9 9 9

9999

87 157

99999

41 78

9 9 999 9 9 9 9 9 9

9 9 9 9 9 9 9

131 81

9 99

IBC, OBC 116 58-59

103 64D

36 99 9 9 9 9 9 9 21, 45, 77, 113 42 9 99 99999 51 9 144 99 9 7 999 100 9 167

9999

62 83

9 9 9 9

9 999999

11 3 193

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

256

Aged Care Guide

Index

Abbreviations............................................................................................................. 150 Aboriginal and Torres Strait Islander (ATSI).............................................. 104 Advocacy...................................................................................................................... 137 Aged Care Assessment Team (ACAT)................................................................15 Appeal..........................................................................................................................15 Assessment...............................................................................................................15 Referrals......................................................................................................................15 Regions..................................................................................................................... 150 Aged care checklist....................................................................................................98 Aged care explained....................................................................................................9 Aged care homes................................................................................................10, 61 Accommodation payments..............................................................................71 Accreditation and certification......................................................................64 Charter of Rights....................................................................................................65 Complaints.................................................................................................................67 Costs..............................................................................................................................68 Cultural home listings........................................................................... 228-230 Daily care fees..........................................................................................................68 Directory listings...................................................................................... 156-202 Extra service listings......................................................................................... 203 Homes and their services..................................................................................62 How much will I pay............................................................................................71 Means tested care fee.........................................................................................71 Payment options....................................................................................................72 Quality standards...................................................................................................65 RAD & DAP.................................................................................................................72 Where do I start......................................................................................................61 Applying to a home...................................................................................................75 Assessments.......................................................................................................... 14-15 Assistive technology options...............................................................................50 Assistive technology solutions.......................................................................52 Independent Living Centres............................................................................53 Mobility aids.............................................................................................................52 Care leavers................................................................................................................. 104 Carer support............................................................................................................. 135 Counselling services.......................................................................................... 135 Support groups and lines............................................................................... 135 Centre Based Care services....................................................................................47 Directory listings...................................................................................... 246-251 Commonwealth Home Support Programme (CHSP).............................20 Am I eligible?...........................................................................................................24 Directory listings...................................................................................... 235-245 Types of services provided................................................................................23 Urgent needs............................................................................................................24 What is CHSP?..........................................................................................................20 Who is CHSP for?....................................................................................................23 Who pays for CHSP services?...........................................................................24 Community Visitors Scheme................................................................................49 Consumer Directed Care..........................................................................................19 Continence......................................................................................................................54 Costs for residential care.........................................................................................68 Accomodation payments..................................................................................71 Daily care fees..........................................................................................................68 How much will I pay............................................................................................71 Means tested care fee.........................................................................................71

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

NSW & ACT 2022

Culturally and Linguistically Diverse (CALD) people........................... 104 Directory listings ..................................................................................... 228-234 Cultural services....................................................................................................... 102 Directory listings ..................................................................................... 228-234 Partners in Culturally Appropriate Care................................................. 102 Daily Accommodation Payment (DAP)...........................................................72 Daily living in a nursing home............................................................................86 Day Therapy Centres..................................................................................................48 Directory listings................................................................................................. 252 Deciding on a home..................................................................................................76 Definition of often used terms.............................................................. 146-147 Dementia support................................................................................................... 139 Changed behaviours......................................................................................... 140 Specialised support........................................................................................... 140 Directory index.......................................................................................................... 145 Aged care home listings...................................................................... 156-202 Centre Based Care listings................................................................... 246-251 Council reference index................................................................................... 151 Culturally appropriate homes and services.............................. 228-234 Day Therapy Centres listings......................................................................... 252 Extra services listings....................................................................................... 203 Home Care Packages listings............................................................. 214-227 In home care provider listings.......................................................... 235-245 Local Government Area (LGA) reference index.................................. 151 Organisation & Business index......................................................... 254-255 Products & Services listings.......................................................................... 253 Retirement accommodation listings............................................ 204-209 Suburb reference index........................................................................ 152-154 Supported & Assisted Living listings....................................................... 202 Town reference index............................................................................ 152-154 Disability....................................................................................................................... 104 End of life..................................................................................................................... 142 Palliative care in a nursing home.............................................................. 143 Residents with dementia............................................................................... 143 Services to help at home................................................................................ 142 Estate planning......................................................................................................... 133 Enduring Power of Attorney and Guardianship................................ 134 Extra services................................................................................................................95 Directory listings................................................................................................. 203 Financial advice........................................................................................................ 122 Financial counselling........................................................................................ 127 How an expert can help.................................................................................. 122 Paying for your care........................................................................................... 122 Financially disadvantaged................................................................................. 105 Flexible restorative care..........................................................................................44 Frequently asked questions..................................................................................96 Home Care flow chart..............................................................................................18 Home Care Packages (HCP)...................................................................................25 Approved providers..............................................................................................31 Are you eligible?.....................................................................................................28 Cost................................................................................................................................34 Directory listings...................................................................................... 214-227 Exit fees.......................................................................................................................36 Home Care Agreement.......................................................................................31 How much you will pay......................................................................................35 Package supplements.........................................................................................27 Priority.........................................................................................................................31

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Home Care Packages (HCP) continued Quality and complaints......................................................................................37 Self-managing your HCP...................................................................................39 Services not provided..........................................................................................28 Services provided...................................................................................................27 Types of packages .................................................................................................26 Homeless...................................................................................................................... 105 How to use the Aged Care Guide..........................................................................8 In home support.........................................................................................................19 Directory listings...................................................................................... 235-245 LGBTIQ............................................................................................................................ 105 Moving into a home..................................................................................................80 My Aged Care................................................................................................................13 Nutrition..........................................................................................................................57 Placement consultants......................................................................................... 118 Case management............................................................................................. 120 Choosing a placement consultant............................................................. 119 How a placement consultant can help................................................... 118 Negotiate and advocate for you................................................................. 119 Private home care......................................................................................................40 RAD and DAP explained..........................................................................................72 Refundable Accommodation Deposit (RAD)...............................................72 Regional Assessment Service (RAS).................................................................14 Assessment...............................................................................................................14 Referrals......................................................................................................................14 Regaining your independence............................................................................46 Resident agreement.................................................................................................91 Residential Care flow chart...................................................................................60 Respite ........................................................................................................... 10, 43, 92 At home.......................................................................................................................43 Centre Based Respite Care................................................................................43 Cost........................................................................................................................44, 94 Eligibility.....................................................................................................................43 Residential respite................................................................................................92 Restorative care...........................................................................................................44 Retirement living.............................................................................................10, 108 Choosing a village.............................................................................................. 115 Departure/exit fee.............................................................................................. 112 Deposit or entry contribution...................................................................... 111 Directory listings...................................................................................... 204-209 Fees and charges................................................................................................. 111 Finding the right village................................................................................. 112 Ownership.............................................................................................................. 111 Types of villages.................................................................................................. 108 Vacating................................................................................................................... 111 Rural & Regional clients....................................................................................... 105 Short Term Restorative Care.................................................................................44 Special needs groups............................................................................................. 104 Support at home................................................................................................... 9, 19 Supported living...................................................................................................... 106 Directory listings................................................................................................. 202 Transition care..............................................................................................................46 Transport services.......................................................................................................56 Useful phone numbers and websites..............................................................12 Veterans' support............................................................................................48, 105 Waiting for residential care..................................................................................75 Waiting lists..............................................................................................................75

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Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

www.DisabilitySupportGuide.com.au

Matt

Mar

At Opal HealthCare, building personal relationships with our residents and families is at the heart of our model of care. Our primary responsibility is to support you to live the life you want. With homes located across metro and regional New South Wales, our Care Communities will provide you with a sense of place and belonging.