Aged Care Guide Tasmania 2023 by DPS Publishing

2 0 TH E D I T I O N

AGED CARE GUIDE A

DPS

PUBLICATION

Tasmania

Home Care |

Residential Care | Retirement Living

ISSN 2652 − 709X

AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALITY PSEst.QU1999

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TAS Other Services Regis Home Care Tasmania South Regis Home Care Tasmania North Regis Norwood Retirement Village Regis Day Respite Tasmania North Regis Day Respite Tasmania South

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regis.com.au | 1300 998 100

SCAN TO LEARN MORE

AgedCareGuide.com.au

COTA message.................................................................................................................................................................................................................................................................... 2 How to use the Aged Care Guide................................................................................................................................................................................................ 3 Useful phone numbers and websites................................................................................................................................................................................ 4 Aged care explained.............................................................................................................................................................................................................................................. 6 Steps to aged care...................................................................................................................................................................................................................................................... 7 – Research................................................................................................................................................................................................................................................................................. 8 – Prepare...................................................................................................................................................................................................................................................................................... 9 – Getting assessed...............................................................................................................................................................................................................................................10 – Finding providers. ...........................................................................................................................................................................................................................................11 – Managing services.........................................................................................................................................................................................................................................12 Getting started............................................................................................................................................................................................................................................................. 13 – My Aged Care..........................................................................................................................................................................................................................................................13 – Assessments...............................................................................................................................................................................................................................................................14 – Referral code.............................................................................................................................................................................................................................................................15 Home care flow chart...................................................................................................................................................................................................................................... 18 Support at home....................................................................................................................................................................................................................................................... 19 – Commonwealth Home Support Programme..........................................................................................................................................20 – Home Care Packages................................................................................................................................................................................................................................23 – Self-managing your Home Care Package.......................................................................................................................................................34 – Private home care...........................................................................................................................................................................................................................................35 – Respite at home.................................................................................................................................................................................................................................................36 – Transition care.......................................................................................................................................................................................................................................................37 – Flexible restorative care......................................................................................................................................................................................................................38 – Veterans’ support............................................................................................................................................................................................................................................39 – Day Therapy Centres.................................................................................................................................................................................................................................39 – Centre Based Care..........................................................................................................................................................................................................................................40 Community Visitors Scheme........................................................................................................................................................................................................... 41 Assistive technology. ....................................................................................................................................................................................................................................... 42 Transport services.................................................................................................................................................................................................................................................. 43 Aged care flow chart........................................................................................................................................................................................................................................ 44 Aged care homes..................................................................................................................................................................................................................................................... 45 – Quality standards.............................................................................................................................................................................................................................................49 – Cost for residential care......................................................................................................................................................................................................................50 – RAD and DAP explained....................................................................................................................................................................................................................54 – Applying to a home....................................................................................................................................................................................................................................55 – Waiting for residential care..........................................................................................................................................................................................................55 – Deciding on a home..................................................................................................................................................................................................................................56 – Moving into a home..................................................................................................................................................................................................................................58 – Daily living in a nursing home...............................................................................................................................................................................................60 Extra services................................................................................................................................................................................................................................................................... 61 Residential respite................................................................................................................................................................................................................................................ 62 Special needs groups...................................................................................................................................................................................................................................... 63 Cultural services........................................................................................................................................................................................................................................................ 64 Supported Living..................................................................................................................................................................................................................................................... 65 Retirement living..................................................................................................................................................................................................................................................... 66 Placement consultants................................................................................................................................................................................................................................ 70 Financial advice.......................................................................................................................................................................................................................................................... 73 Advocacy................................................................................................................................................................................................................................................................................... 76 Carer support................................................................................................................................................................................................................................................................... 80 Dementia support.................................................................................................................................................................................................................................................. 81 End of life care............................................................................................................................................................................................................................................................... 83 Directory Lists & Reference Indexes – Directory contents page............................................................................ 85 This section includes all the lists and reference tables to make finding a home or service so much easier: maps, ACAT regions, Suburb & Town index, Council Districts referencing. Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services.

Contents

TASMANIA 2023/24

Aged Care Guide

TASMANIA 2023/24

COTA message Transparency of information is one of the many key things COTA Australia has advocated on aged care reforms throughout the years. The Royal Commission into the Quality & Safety of Aged Care highlighted so many issues and revealed shocking stories of the experiences people have had. It set Australia on a path of serious and fundamental reform.

COTA message

Throughout this Council on the Ageing (COTA) Australia has consistently and forcefully advocated for aged care that is of high quality, transparent and based on aged care services that are delivered in a way that upholds older people’s human rights. The Royal Commission accepted many of these points and we are now seeing the development of a new rights based Aged Care Act, redesign of the support at home system to help more people remain independent in their own homes – where most people want to stay as they age - new transparent information sources like the Star Rating system, more staffing in aged care facilities and better funding for better care. The job is not yet done. But COTA Australia remains on the case in aged care reform and in many other areas that impact on your life – like health care and employment. Tackling the impacts of ageism head on. Ensuring that older people have the same rights – including access to good information to make their own decisions – without question. Finding the right aged care service for yourself, or assisting your loved one, is one of the most important things you will ever have to do. Yet it can be hard to find the information you need to help you make this decision. This Guide can assist you to find and make the right decision. It is an independent resource to make you aware of options available in your local area. You can order a hard copy to browse through and share with families or friends. Alternatively, you may go online at AgedCareGuide.com.au if that’s your preference where you can filter your searches to just those services in a local area and request a quote from the provider you select. COTA Australia, as the national peak advocacy body for people over 50 years of age, has partnered with DPS because we both value and focus on the need for you to have good information to make choices. More than that though, AgedCareGuide.com.au gives you the opportunity to leave a review of the services – be they provided in the home, in a nursing home or a retirement village. All of us like to hear from our peers or others in the same situation about what is good, bad or indifferent when making decisions. Your experience and feedback provides more invaluable information for another person in their search and decision making. I hope you will find this guide useful in your decision making and that you will share your experiences to help others in the same situation. And we will continue the work to make aged care services better and uphold your rights in all of their interactions with you. Wishing you all the best in finding the service that is right for you. Patricia Sparrow

CEO, COTA Australia

AgedCareGuide.com.au

TASMANIA 2023/24

How to use the Aged Care Guide

The articles up to page 83 will help you become better informed about aged care, community care and retirement living.

The Aged Care Guide also includes a comprehensive directory of residential aged care homes (see pages 87 – 93); retirement accommodation (see page 93); home care packages (see pages 94 – 96); and facilities or services specific to your cultural background (see pages 97– 98).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

The index on page 104 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or products/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order. You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home.

Locality search: If you know the Council District, suburb or town, then use the cross reference index on page 86. Each of these lists are in alphabetical order and you can then refer to the page referenced. Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 97– 98.

Searching for other services . . .

If you are looking for In Home Care Services, Day Therapy Centres, Centre Based Care, or other Products and Services, you can find this in grid form in the directory section from page 98 onwards.

Visit AgedCareGuide.com.au for a complete list of services available near you.

2 0 TH E D I T I O N

Aged Care Guide

TASMANIA 2023/24

AGED CARE GUIDE A

DPS

Currie Whitemark Grassy

FLINDERS

This map provides you with a geographical reference to the LGA areas in Tasmania.

Tasmania

Cultural Group ATSI

North Western Northern Southern Stanley

Wy ny

ard

Smithton

T OR

DORSET Scottsdale

LATROBE

St Helens

LAUNCESTON

BREAK O‘DAY

Launceston Deloraine

Longford

Rosebery

Poatina

Fingal

NORTHERN MIDLANDS Bicheno

Ross Swansea

CENTRAL HIGHLANDS

GLAMORGANSPRING BAY

Oatlands Bothwell

SOUTHERN MIDLANDS

Ouse

Kempton

Hamilton

Triabunna Orford

BRIGHTON

Maydena

SORELL

RCH

New Norfolk

CLARENCE

GLE

DERWENT VALLEY

HOBART

Dunalley

Kingston Huonville

Geeveston

TASMAN Cygnet

KINGBOROUGH

HUON VALLEY

ISSN 2652 − 709X

AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

Dover

Alonnah

PHONE DPS (03) Web ID Lindisfarne 6243 3100 15507

Cultural Group CALD

PHONE DPS (03) Web ID St Leonards 6339 1205 15503

Southern Cross Care Rivulet

South Hobart 6221 2200 15465

Glenorchy 6277 8800 15512

Queen Victoria Home Residential Care

Lindisfarne 6243 3100 15507

CALD

Southern Cross Care Yaraandoo

Southern Cross Care Ainslie Low Head

Low Head 6208 5100 15432

LGBTIQ

Glenview Community Services

Glenorchy 6277 8800 15512

Southern Cross Care Glenara Lakes

Youngtown 6343 6777 15446

LGBTIQ

Queen Victoria Home Residential Care

Lindisfarne 6243 3100 15507

Southern Cross Care Guilford Young Grove

Sandy Bay 6225 1025 15511

CALD CALD

CALD

Aged Care Home Name Southern Cross Care Mount Esk

Uniting AgeWell Latrobe Community, Strathdevon Latrobe 7038 0400 15485 Glenview Community Services

CALD CALD

CALD

Southern Cross Care Sandown Apartments

Sandy Bay 6216 7100 15477 Somerset 6435 1010 15436

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group Arabic Asian

Campbell Town

Queenstown

WEST COAST

ALITY PSEst.QU1999

Scamander

Westbury

Zeehan

Strahan

Aged Care Home Name Queen Victoria Home Residential Care

ATSI CALD

Table of Home Care Package (HCP) providers offering culturally appropriate services

Exeter

WEST TAMAR

KENTISH

MEANDER VALLEY

Residential Care | Retirement Living

104

Culturally Appropriate Home Care Packages

ie rn Bu

uin

rst

CENTRAL COAST Sheffield

WARATAH-WYNYARD

Bridport

GEORGE TOWN

BURNIE

CIRCULAR HEAD

Home Care |

Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.

KING ISLAND

PUBLICATION

AgedCareGuide.com.au

TASMANIA 2023/24

Culturally Appropriate Aged Care Homes

Nubeena

Service Provider Home Caring

PHONE DPS (03) Web ID 1300 875 377 39049

Cultural Group Filipino

Home Caring

1300 875 377 39049

Family Based Care Tasmania

1800 684 098 19162

Filipino Glenview Home Care Fmr Yugoslavian MCWA - Aged Care With A Difference

6272 3511

Greek

ATSI ATSI

Karadi Aboriginal Corporation Aged Care

17559

Service Provider Family Based Care Tasmania

Home Caring

ATSI

QVCare Home Care Package

6243 3100

15507

Hindi

Home Caring

ATSI

SETAC Community Care

6295 1125

17550

Indian

Home Caring

17554

ATSI

Uniting AgeWell Tasmania North West Home Care

6715 7000

Bhutanese

Community Care TASMANIA

1300 722 400 17525

PHONE DPS (03) Web ID 1800 684 098 19162

6277 8800

17533

9318 1111

22041

1300 875 377 39049 1300 875 377 39049 1300 875 377 39049

Indonesian Family Based Care Tasmania

1800 684 098 19162

Irish

Family Based Care Tasmania

1800 684 098 19162

Italian

Home Caring

1300 875 377 39049

Italian

MCWA - Aged Care With A Difference

Bosnian

MCWA - Aged Care With A Difference

9318 1111

CALD

Community Care TASMANIA

1300 722 400 17525

Family Based Care Tasmania

1800 684 098 19162

LGBTIQ

Community Care TASMANIA

1300 722 400 17525

Glenview Home Care

6277 8800

17533

LGBTIQ

Family Based Care Tasmania

1800 684 098 19162

9318 1111

22041

LGBTIQ

Glenview Home Care

6277 8800

CALD CALD CALD

MCWA - Aged Care With A Difference

CALD

Migrant Resource Centre Home Care

CALD

QVCare Home Care Package

CALD

South Eastern Community Care - Home Care Packages

CALD

The Parkside Foundation Home Care Packages

22041

6221 0999

17545

6243 3100

15507

LGBTIQ LGBTIQ

MCWA - Aged Care With A Difference QVCare Home Care Package

Macedonian MCWA - Aged Care With A Difference

9318 1111

22041

17533 22041

6243 3100

15507

9318 1111

22041

6269 1200

17551

6243 6044

17547

Uniting AgeWell Tasmania South Home Care

6289 8800

17528

Maltese

MCWA - Aged Care With A Difference

Family Based Care Tasmania

1800 684 098 19162

Nepalese

Community Care TASMANIA

1300 722 400 17525

Chinese

Home Caring

1300 875 377 39049

NESB

Community Care TASMANIA

1300 722 400 17525

Croatian

MCWA - Aged Care With A Difference

9318 1111

22041

Polish

Glenview Home Care

6277 8800

17533

European

MCWA - Aged Care With A Difference

9318 1111

22041

Polish

South Eastern Community Care - Home Care Packages

6269 1200

17551

CALD Chinese

Malaysian

Family Based Care Tasmania

1800 684 098 19162 9318 1111

Aged Care Guide

Abbreviations............................................................................................................ 103 ACAT regions.................................................................................................................86 Aboriginal and Torres Strait Islander (ATSI) ................................................63 Accommodation payment ....................................................................................51 ACAT Assessment .......................................................................................................14 Advocacy.........................................................................................................................76 Aged Care Assessment Team (ACAT) ...............................................................14 Aged care explained....................................................................................................6 Aged care homes ......................................................................................................45 Accommodation payments .............................................................................51 Accreditation and certification......................................................................46 Charter of rights ....................................................................................................49 Complaints................................................................................................................50 Costs .............................................................................................................................50 Cultural Services ....................................................................................................64 Daily care fee ...........................................................................................................50 Directory listings ........................................................................................... 89-92 Payment options ...................................................................................................50 Quality standards..................................................................................................49 RAD & DAP ................................................................................................................54 Applying to a home..................................................................................................55 Assessment ...................................................................................................................14 Assistive technology ................................................................................................42 Care communities......................................................................................................65 Care leavers ...................................................................................................................63 Carer support ...............................................................................................................80 Case management ................................................................................................. 108 Centre Based Care services ...................................................................................40 Directory listings ................................................................................................ 101 Changed behaviours ................................................................................................82 Checklist..........................................................................................................................85 Commonwealth Home Support Programme (CHSP) ...........................20 Urgent needs ...........................................................................................................22 Community Visitors Scheme................................................................................41 Consumer Directed Care.........................................................................................19 Continence.....................................................................................................................58 Costs for residential care........................................................................................50 Counselling services .............................................................................................. 121 Cultural services .........................................................................................................64 Directory listings ........................................................................................... 97-98 Culturally and Linguistically Diverse (CALD) ..............................................64 Daily Accommodation Payment (DAP)..........................................................54 Daily care fee ................................................................................................................50 Daily living in a nursing home ...........................................................................60 Day Therapy Centres.................................................................................................39 Directory listings ................................................................................................ 101 Deciding on a home .................................................................................................56 Definition of often used terms ...........................................................................84 Dementia........................................................................................................................81 Dementia support .....................................................................................................81 Directory listings ........................................................................................................85 Aged care home listings ........................................................................... 89-92

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Palliative care...............................................................................................................83 PICAC.................................................................................................................................64 Placement consultants ..........................................................................................70 Choosing a placement consultant...............................................................72 Resolving family disputes ................................................................................72 Prepare ...............................................................................................................................9 Private home care......................................................................................................35 Products and services listings.......................................................................... 102 Questions........................................................................................................................88 RAD and DAP explained .........................................................................................54 RAS Assessment .........................................................................................................14 Referral code ................................................................................................................15 Refundable Accommodation Deposit (RAD)..............................................54 Regional Assessment Service (RAS)................................................................14 Research.............................................................................................................................8 Resident agreement ................................................................................................82 Residential Care flow chart ..................................................................................44 Residential respite ....................................................................................................62 Respite .............................................................................................................................36 Centre Based Respite Care ...............................................................................36 Restorative care ..........................................................................................................37 Retirement living.......................................................................................................66 Choosing a village ................................................................................................69 Departure/exit fee................................................................................................68 Deposit or entry contribution ........................................................................67 Directory listings ...................................................................................................93 Ownership.................................................................................................................67 Types of villages.....................................................................................................66 Rural & Regional clients.........................................................................................63 Self management (HCP) ........................................................................................34 Short Term Restorative Care ................................................................................37 Special needs groups...............................................................................................63 Steps to accessing aged care ..................................................................................7 Suburb reference index ..........................................................................................86 Support at home ........................................................................................................19 Support groups ...........................................................................................................80 Support lines ................................................................................................................80 Supported living ........................................................................................................65 Supported Residential Services.........................................................................65 Technology ....................................................................................................................42 Town reference index ..............................................................................................86 Transition care .............................................................................................................59 Transport services......................................................................................................43 Useful phone numbers and websites................................................................4 Vacancy ...........................................................................................................................56 Veterans ..........................................................................................................................63 Veterans' support ......................................................................................................39 Waitlist.............................................................................................................................55 Wills...................................................................................................................................70 Your rights......................................................................................................................32

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22041

Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

TASMANIA 2023/24

Directory listings continued Centre Based Care listings............................................................................. 101 Culturally appropriate homes and services ................................... 97-98 Day Therapy Centres listings........................................................................ 101 Definition of often used terms ......................................................................84 Home Care Packages listings.................................................................. 95-96 In home care provider listings ............................................................ 98-100 Local Government Area (LGA) reference index ....................................86 Maps.............................................................................................................................88 Organisation and Business index................................................... 102-103 Products and services listings..................................................................... 102 Suburb reference index .....................................................................................86 Town reference index .........................................................................................86 Retirement accommodation listings .........................................................93 Disability.........................................................................................................................63 Elder abuse ....................................................................................................................79 End of life .......................................................................................................................83 Estate planning........................................................................................................ 114 Extra services ...............................................................................................................61 FAQ's..................................................................................................................................88 Financial advice ..........................................................................................................73 Financial counselling ...............................................................................................76 Financially disadvantaged....................................................................................63 Finding providers.......................................................................................................11 Getting assessed ........................................................................................................10 Getting started............................................................................................................13 Home Care flow chart..............................................................................................18 Home care .....................................................................................................................19 Home Care Packages (HCP) .................................................................................23 Approved providers .............................................................................................27 Cost ...............................................................................................................................28 Directory listings ........................................................................................... 95-96 Exit fees ......................................................................................................................31 Home Care Agreement ......................................................................................28 Priority ........................................................................................................................27 Quality and complaints .....................................................................................32 Homeless ........................................................................................................................63 How to use the Aged Care Guide .........................................................................3 In home care.................................................................................................................19 In home care provider listings ............................................................ 98-100 In home support ........................................................................................................19 Language .......................................................................................................................64 LGBTIQ ..............................................................................................................................63 Local Government Area (LGA) reference index .........................................86 Managing services ....................................................................................................12 Maps..................................................................................................................................88 Means tested care fee .............................................................................................52 Mobility aids.................................................................................................................42 Moving into a home.................................................................................................58 My Aged Care ...............................................................................................................13 Nutrition .........................................................................................................................58 Organisation and Business index................................................................... 103

www.DisabilitySupportGuide.com.au

Matt

id Dav

How to use the Aged Care Guide

The information featured in this 20th edition of the Aged Care Guide Tasmania will inform you on a number of considerations when choosing accommodation and care options.

Aged Care Guide

TASMANIA 2023/24

Useful phone numbers and websites Advocacy

Useful phone numbers and websites

CarerHelp Carers Australia 02 6122 9900

Carers Tasmania 03 6144 3700

carerhelp.com.au carersaustralia.com.au carerstas.org

COTA Tasmania 03 6231 3265

National Seniors 1300 765 050

cotatas.org.au nationalseniors.com.au

Older Person’s Advocacy Network (OPAN) 1800 700 600 opan.org.au Tasmania Elder Abuse Helpline 1800 441 169 elderabuse.tas.gov.au

Health

Dementia Australia 1800 100 500

dementia.org.au

Dementia Behaviour Management Advisory Service (DBMAS) 1800 699 799 dementia.com.au Dementia Support Australia (DSA) 1800 699 799 dementia.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500

dementia.org.au

Your Say Advocacy Tasmania 1800 005 131 advocacytasmania.org.au

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Cultural

Legal

Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au

Office of the Public Guardian 1800 955 772 publicguardian.tas.gov.au

Centre for Cultural Diversity in Ageing (PICAC) 03 8823 7979 culturaldiversity.com.au

Migrant Resource Centre Tasmania (PICAC) 03 6221 0999 mrctas.org.au Multicultural Council of Tasmania 03 6170 9196 mcot.org.au Translating and Interpreting Service 13 14 50 tisnational.gov.au

Government

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au

Community Visitors Scheme Tas (Lifeline Tasmania) 1800 98 44 34 lifelinetasmania.org.au/ community-visitors-scheme Department of Veterans’ Affairs 1800 838 372 My Aged Care 1800 200 422

Service Tasmania 1300 135 513

dva.gov.au

myagedcare.gov.au service.tas.gov.au

Services Australia - Aged Care Line 1800 227 475 servicesaustralia.gov.au/ageing Services Australia - Carers & Disability 13 27 17 servicesaustralia.gov.au/carers

Services Australia - Medicare 13 20 11 servicesaustralia.gov.au/medicare Services Australia - Older Australians 13 23 00 servicesaustralia.gov.au/ageing

Legal Aid Commission of Tasmania Advice Line 1300 366 611 legalaid.tas.gov.au

Public Trustee 1800 068 784

publictrustee.tas.gov.au

Other

Carer Gateway 1800 422 737

carergateway.gov.au

Independent Living Centre Tasmania 1300 452 827 ilct.com.au National Relay Service 1800 555 727 nrscall.gov.au Open Arms - Veterans & Families Counselling 1800 011 046 openarms.gov.au Relationships Australia 1300 364 277 Seniors Card (TAS) 1300 135 513

relationships.org.au seniors.tas.gov.au

Transition Care Tasmania

Launceston General Hospital - Tasmania (North) Transition Care 03 6777 6777 Tasmania (South) Transition Care 03 6166 7274 THS - Tasmania (North West) Transition Care Program 03 6464 3070

Aged Care Guide

TASMANIA 2023/24

Aged care explained

Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you. Aged care is a term used to describe a range of services to support older people. This could be getting some home care assistance in your own home or moving into a nursing home. But it may also refer to community services, specific health care services delivered in a day centre setting, assisted living options or even products and equipment to assist anyone over 65 years old.

Support at home

The path to accessing support is different for everyone. For some the need for support is gradual and starts with a little bit of help every now and then, slowly increasing to more frequent and more intense assistance to remain living independent. If you want to stay in your own home but need some support to help you manage better at home, there are a number of supports available to you depending on your circumstances. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program. Others may only need short term supports to help them get back on their feet, such as respite or after a hospital stay. Both respite and transition care options can be provided by community care services in your own home through the Commonwealth Home Support Programme, or in a residential aged care home.

Residential aged care

There are also people that can no longer safely live on their own or are unable to return to their own home after a medical crisis and are in need of urgent alternative accommodation. These people will be looking for a suitable aged care home that meets their needs and preferences. Entry into a Government funded aged care home requires an aged care assessment by and Aged Care Assessment Team (ACAT). Another option are private aged care homes. These do not receive any Government funding and you won’t need to be assessed before you’re ale to move in. Aged Care Guide Tasmania 2023/24, 20th Edition Printed July 2023 RRP $44, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

DPS Publishing Pty Ltd ● 1300 186 688 ● PO Box 1026, Pasadena SA 5042 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

AgedCareGuide.com.au

TASMANIA 2023/24

Retirement villages are different from nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. You can buy or rent accommodation and daily care is generally not included. However some providers may offer some support services at an additional charge or you can apply for Government funded home supports.

Steps to accessing aged care

Because each journey is unique with every person starting the process at a different stage and progressing at a different pace, we have created a quick guide to help you access a range of useful information. You’ll find more detail about these steps to aged care on the next few pages or head to AgedCareGuide.com.au to find more information, no matter what stage you’re at.

Research

Learn about the different types of care and discover what options are available to you.

Prepare

Get an understanding of what you need to consider and prepare ahead of starting any aged care services.

Getting assessed

An aged care assessment will help decide what level of support you require so you can get the care that best meets your needs.

Managing services

Finding providers

Read about managing your supports, for example when your needs change, your supports no longer suit you or you would like to change providers.

Find providers to deliver a range of products and services meeting your needs and requirements.

Empowering You To Make Informed Choices

Steps to aged care

Retirement living

“The Right Information At The Right Time!”

Tell Your Story

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Publications Easy to read information about navigating your care journey, plus a provider directory for your area.

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Read and leave reviews for online facilities and service providers you’ve used.

www.agedcareguide.com.au www.disabilitysupportguide.com.au

Aged Care Guide

TASMANIA 2023/24

Research Accessing aged care can be complicated and confusing if you have not used support services before or don’t know where to start.

Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you. Different types of care include: Support at home

Different care options that might be available to you include support at home through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program. Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance. Basic assistance is offered through the CHSP but if your needs exceed the level of support offered though this program, then a level 1– 4 Home Care Package can offer higher intensity support to help you stay at home.

Research

Private providers can also deliver a range of home support services. They are not Government funded and you will need to pay for services out of your own pocket. Short-term care

There are a few different support options available if you only need support for a short period of time. These options include respite care, which can be delivered in the community or in a residential care home, offering the opportunity for both you and your carer to take a short break. At the end of a hospital stay, the Transition Care Program provides short term assistance to help improve your independence and confidence. If you have not been admitted to hospital, the Short Term Restorative Care program is a flexible option that focuses on regaining wellbeing over a short period of time.

Residential aged care

Moving into residential aged care can ensure quality of life and comfort if you are no longer able to remain living independently at home. Also known as nursing or aged care homes, these facilities provide 24/7 care as well as a range of other support services and recreational activities. The cost of care in most Australian aged care homes is subsidised by the Australian Government. There are also a number of non-Government funded residential aged care homes, often referred to as supported and assisted living complexes, and you will need to cover all the cost of accommodation and care delivered.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Retirement options are not funded by the Government. Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through Government funded home support options.

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AgedCareGuide.com.au

Prepare

There are a few things to organise before being ready for aged care services. Make a list of what support you’re currently getting, what you feel you need help with and key areas that are important to you in a provider that best align with your wishes and interests. If you’re wanting to access Government funded supports, the first step in starting your aged care journey is to register with My Aged Care. This can be done online or via a phone call to the My Aged Care contact centre on 1800 200 422. An operator will ask you a number of questions about your personal circumstances and care needs and set up a central client record. Examples of the questions you may be asked are: Are you currently receiving aged care services? Are you getting support from a carer or family member? Can you prepare your own meals and do housework? o you need assistance taking a shower or bath and do you need help D getting dressed? Are there any health concerns or did you have a recent fall? Are there any safety risks in the home? The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person. Following this conversation you will be contacted by someone from either the Regional Assessment Service (RAS) or a local Aged Care Assessment Team (ACAT) for an assessment to determine your abilities and what level of care you require. Here is a list of documents and information you should prepare for the assessment: edicare card and a form of identification, for instance, Department of M Veterans’ Affairs (DVA) card, driver’s license, passport, or healthcare card Notes or referrals from your doctor Information about previous home or aged care services you have received Details about support you receive from family, friends, or the community repared questions and information about aged care that you wish to P discuss with the assessor so you have a better understanding about services ontact details for your doctor and any other health professionals you C see regularly Have a translator or Auslan interpreter pre-organised if you require it Ask a support person to be present for the assessment if you want Other factors in preparing ahead of starting aged care services include organising your finances and getting advice about how you can pay for any support at home or a place in an aged care facility. It’s also worth making sure you collect medical records, have details about medication handy, have an Advanced Care Directive in place and ensure your Will is up to date.

Prepare

Do you feel lonely or isolated?

Aged Care Guide

TASMANIA 2023/24

Getting assessed

The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with. The assessment will be done by a social worker, nurse, doctor or other health professional and can take an hour or so. If the My Aged Care contact centre believes that you are eligible for basic home support you will be assessed by a professional from the Regional Assessment Service (RAS).

Getting assessed

If you require higher care support, a member of an Aged Care Assessment Team (ACAT) will visit you at home to assess you for a higher level of support at home to meet your needs or a place in a residential care home. The assessor will ask you a number of questions about any supports you receive, your current lifestyle, any health concerns or chronic illnesses, how you deal with tasks at home, if you struggling with any cognitive issues or memory loss, whether you are struggling at home or have concerns about personal safety, and any activities you engage in with family or in the community. Topics that might be covered, or that you may want to bring up, during your assessment include: Medical history Living arrangements Your support network Current services and supports you are receiving Cognitive and behavioural functions How you deal with daily tasks around the home Any health and lifestyle concerns you have Be open and transparent about your wishes and what you believe will be of assistance around the home. They might also ask your permission to talk with your doctor or specialist about the impact of any health conditions on your day-to-day life. The assessment is also an opportunity for you to ask questions. If you don’t understand something, make sure you clarify with your assessor. You shouldn’t be leaving your assessment confused or stressed. Some if the questions you may want to ask are: What are my rights and responsibilities during this assessment process? What services are available in my area? Are there support options available for my carer? What financial assistance am I eligible to receive? Are there culturally appropriate services in the area? Who can I contact if I have any questions after the assessment? Following your assessment, you will receive a letter from the Government letting you know if you have been approved for aged care services and what supports are funded.

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AgedCareGuide.com.au

Finding providers Once you have been assessed and approved for Government funded aged care, either for services in your own home or a place in an aged care home, you can start the process of finding a provider that suits your needs. Your letter from My Aged Care confirming you are ready to start accessing services will include a referral code linked to the type of service you are eligible to access. If you need the support of multiple services, you will be given multiple referral codes, one for each service. The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you.

You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? If accessing home care, do you want the same support worker to assist you each time and do you want to receive support on specific days or are you more flexible with time? It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences. It’s useful to create a shortlist of providers in your local area, which may help narrow down your search. When considering a potential provider take your time to do some research: Look at the provider’s website, social media pages and online reviews Check out their credentials such as quality certifications and industry awards Do they have any past or present sanctions or notices of non-compliance? ou can ask them directly or check the Government’s non-compliance finder Y tool at myagedcare.gov.au/non-compliance-checker ou can use this Guide or the AgedCareGuide.com.au directory online to Y search for service providers in your area that meet your requirements. If you aren’t comfortable finding or choosing a provider by yourself, then there are experts who can help you find a nursing home that suits your needs and preferences. A placement consultant has knowledge of local aged care facilities and can make the process of entering aged care smoother. Find a placement consultant on AgedCareGuide.com.au or call 1300 903 627 to access placement services. Once you have chosen a provider, you will need to contact them to start the home care services you need or to be placed on their waiting list for a bed vacancy. During this conversation it is also essential to discuss fees and services with your new provider, so you know how much the support or aged care bed is going to cost.

Finding providers

Choosing which provider to trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

Aged Care Guide

TASMANIA 2023/24

Managing services Throughout your aged care journey, there may come a time where you need to make changes to the services you are receiving. This may be because you’re going on a holiday or need to go into hospital and don’t need any services to be delivered while you’re away. Perhaps your needs have changed and your current supports no longer suit you. Or maybe you would like to change providers, either because you’re moving to a different area or because you’re not entirely happy with your current provider.

Managing services

The process of making changes to your current services depends on the type of support you are receiving. However the first step should be to talk with your current provider. Service providers have an ongoing responsibility to make sure you receive quality care and to respect your rights and preferences. They should monitor the services they provide under your care plan to ensure your needs and goals are being met. If there are significant changes in your care needs they can help you through the process of reviewing your supports. Reviewing your needs and supports may mean that you need to have another aged care assessment. For example if you were originally assessed as having low level care needs but your mobility has decreased over time and you would like to access higher level supports. You can request a reassessment by your local ACAT to determine if you’re eligible for higher level care. You must be reassessed to move on from CHSP supports and between different levels of Home Care Packages. Depending on the services you’re already receiving you may need to consider other options such as: eviewing your care plan to identify alternative support options and R priorities, for example replacing informal supports with formal supports or consider additional support services such as support on weekends Purchasing additional private services tilising residential care, either as short-term respite to complement your U package or as a long-term option If your current provider cannot offer the services or changes you want you can switch to a different provider that can meet your needs. When choosing a new provider: ake the time to research a new provider to make sure they can meet T your needs ontact My Aged Care to get a new referral code to give to your new C provider and agree on a date to switch your services otify your current provider, in writing, to let them know you will be N terminating your services with them and from what date Be mindful that your current provider may charge an exit fee to cover any administrative costs. Exit fees may vary between providers and the amount should be clearly indicated in your care agreement.

TASMANIA 2023/24

AgedCareGuide.com.au

Getting started Before you can access Government subsidised aged care supports, such as in home care, community supports or moving into a nursing home, you need to register with My Aged Care and be assessed to work out exactly what level of support you need. My Aged Care

The agency looking after all Government funded aged care programs is My Aged Care. The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services, and the associated costs.

When you first call the My Aged Care Contact Centre on 1800 200 422, an operator will register you and ask you a number of questions about your personal circumstances and care needs. These questions will be quite basic and shouldn’t take too long. All you will need when you call is your Medicare card, as this information is stored with your other details on the My Aged Care database. Examples of the questions you will be asked are: Are you currently receiving aged care services? Are you getting support from a carer or family member? Can you prepare your own meals and do housework? you need assistance taking a shower or bath and do you need Do help getting dressed? Are there any health concerns or did you have a recent fall? Do you feel lonely or isolated? Are there any safety risks in the home? The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person. My Aged Care will assign you an aged care client number and will open a central client record. This record will include the information you have provided as well as document your assessed needs and any Government funded care services you have been found eligible for.

Aged care assessments

If you are successful in your initial application with My Aged Care, the contact centre operator will refer you for an aged care assessment to determine what level of support you would benefit from the most. If the operator decides that you are eligible for basic home support through the Commonwealth Home Support Programme (CHSP) you will be assessed by a Regional Assessment Service (RAS). Otherwise, if the operator believes you require higher care support, either through a Home Care Package (HCP) or moving into an aged care home,

My Aged Care

You, a family member, carer or client representative can register your details with My Aged Care so that you can be assessed to access any Government subsidised services.

Aged Care Guide

TASMANIA 2023/24

a member of an Aged Care Assessment Team/Service (ACAT/S) will visit you to assess you.

Regional Assessment Service (RAS)

To access basic Government funded home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by the Regional Assessment Service (RAS). For more information about CHSP go to page 20. The RAS assessment helps to identify your needs for support and any goals for retaining or regaining skills that enable you to continue living independently in the community. It is conducted free of charge and independently from service provision which ensures assessors consider the full range of options when responding to you and your carers’ needs and goals.

Assessments

Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations.

RAS assessors liaise with other service providers, GPs/specialists and community support networks to make sure desired outcomes are achieved. If your care needs have increased the RAS can also plans and coordinate exit from the CHSP and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.

Aged Care Assessment Team (ACAT)

If you are no longer able to manage at home without basic assistance, the Aged Care Assessment Team (ACAT) helps you, and your carers, determine what kind of care will best meet your needs. This may be a Home Care Package (see page 23) provided to you in your own home or residential care in an aged care home (see page 45).

ACAT assessors are generally professionals with medical backgrounds, such as doctors, nurses, social workers, occupational therapists and other health experts.

There is no charge for the assessment as the ACAT is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion of your needs.

How the assessment works

An assessor from your local RAS or ACAT will visit you in your home or in hospital to assess your needs.

They will ask you questions about your personal situation, health, and if you’re already receiving some support. This is to work out how much and what sort of help you require with daily and personal activities, and to determine the best care option for your situation.

You might like to have some support, a partner, relative or friend, present during the assessment. If you are of non-English speaking background and require an interpreter, this can be arranged before the assessment. With your approval, the RAS or ACAT will also contact your local doctor to gain more information on your medical history to assist with the assessment process.

The assessor will discuss the result of the assessment with you, detailing your needs and goals, what services are needed to achieve those and the options that would be most suitable for your circumstances.

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AgedCareGuide.com.au

If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait or you may want to consider private services (read more on page 35). While an ACAT cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions.

Referral code

Once you have been assessed and found eligible for services, whether they’re for CHSP, a Home Care Package, Transition Care or to get a place in a nursing home, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. They’ll also be able to claim the funding allocated to you. The referral code is linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service.

A provider won’t be able to start charging you fees until they begin delivering services to you or you have accepted a place in an aged care home. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. In the meantime, you may be allocated an interim package at a lower level or choose to selffund your supports. You will receive a letter from My Aged Care to advise you when you can start services or have been allocated an available package. To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available.

Not satisfied with the assessment?

If you are unhappy with the recommendations made by the RAS or ACAT assessor, first talk with the person in charge of the assessment team as most concerns can be resolved this way. If you are still not satisfied with the outcome you can appeal the decision and have the assessment reviewed. To have the decision reviewed you must write to the Secretary of the Australian Department of Health within 28 days of your assessment letter arriving. The request should be answered within 90 days with a decision. If you do not agree with the Secretary’s review, you can escalate the matter further by contacting the Administrative Appeals Tribunal. While asking for a review by the Secretary is free, the Administrative Appeals Tribunal does incur a charge. Call My Aged Care on 1800 200 422 or visit myagedcare.gov.au for more information or if you would like to organise a RAS or ACAT assessment.

Assessments

If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider.

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Residential care Specialist 24/7 care and support, including dementia and palliative care, within a safe and caring community

With services across Tasmania, Uniting AgeWell’s expert,caring team can help you find the right services to meet your needs.

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AGED CARE GUIDE

Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime! You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAT

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

You can find someone to help you: Aged care advisor

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAT Aged Care Assessment Team CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

TASMANIA 2023/24

AgedCareGuide.com.au

Support at home To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in home support or more intensive support through a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

In home support

To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, as well as equipment such as a ramp, walking frame or shower rail to help you live independently in your own home. The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require. This information should assist in choosing the best provider for you, as well as changing providers if you need. CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent. All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.

Support at home

There are a variety of support at home options available that can meet your specific needs.

Commonwealth Home Support Programme

Aged Care Guide

TASMANIA 2023/24

Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are: Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 14 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 23 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include: Social support – social activities in a community-based group setting Transport – help to get out and about for shopping or appointments Services provided at home may include: omestic assistance – household jobs such as cleaning, clothes D washing and ironing Personal care – help with bathing, showering, dressing, or toileting ome maintenance – minor general repair and care of your house or H yard, for example, changing light bulbs or replacing tap washers ome modification – minor installation of safety aids such as alarms, H ramps and support rails in your home ursing care – a qualified nurse comes to your home and may, for N example, dress a wound or provide continence advice

Support to live independently at home. • Nursing care • Personal care • Assistance with day to day tasks like housework and meal preparation • Social support such as shopping and attending appointments. Our local teams are friendly, reliable and clinically trained. We are here to support your independence and wellbeing. To find out more, give us a call or email us at

agedcare@anglicare-tas.org.au

1800 466 300 | anglicare-tas.org.au

Aged Care Guide

TASMANIA 2023/24

Commonwealth Home Support Programme

Some CHSP services can be provided either at a community centre or in your home, such as:

Food services – If you are finding it difficult to prepare meals, services may include providing meals at a community centre, help with shopping for food, preparing and storing food in your home, and delivering meals to your home.

Allied Health support services – If you have particular health problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

Am I eligible?

You will need a home support assessment to determine exactly what help you need at home.

The assessment will be done by a representative of the Regional Assessment Service (RAS). They will look at your ability to cope with various activities in your daily living. Read more about RAS assessments on page 10.

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS.

This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

CHSP is subsidised by the Government, however, there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next.

Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services.

If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. To find out specific costs you should contact your service provider.

AgedCareGuide.com.au

Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high level care needs. The HCP is allocated to you personally, which gives you more control over the services you receive and who delivers those services. Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs

Home Care Packages

TASMANIA 2023/24

OneCare is your local Tasmania, not-for-profit home care provider. We’re here in your community to provide you with the care and support you need, to help you make the most of every day. Our Home Care service can help you with everyday tasks, allowing you to remain in your own home for longer.

• • • • • • • •

Personal care Meal preparation Social support Cleaning Shopping Home and garden maintenance Nursing services Massage therapy

• Transport • Equipment hire and purchase • Allied health services • Hydrotherapy • Podiatry • Physiotherapy • Clinical care PLUS • Private fee for service

Call us on 1300 555 409 or visit onecare.org.au

Aged Care Guide

TASMANIA 2023/24

The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. The ACAT assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs would be eligible for higher levels of residential care if they were to apply for it.

Home Care Packages

If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.

Package supplements

Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example the Z Dementia Supplement is for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition. Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. For a list of HCP providers, see pages 95 – 96.

What services are provided?

Home Care Package services are based on your individual needs. Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include: ersonal assistance with bathing or showering, personal hygiene and P grooming, dressing, toileting, and mobility ssistance with communication, including assistance to address A difficulties arising from impaired hearing, sight or speech, or lack of common language. This can also include assistance with the fitting of sensory communication aids, checking hearing aid batteries and assistance in using the telephone omestic assistance for household jobs like cleaning, clothes D washing and ironing ood services such as preparing meals or having meals delivered, F assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula ursing services, including dressing wounds by providing bandages, N dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances

AgedCareGuide.com.au

TASMANIA 2023/24

roviding mobility equipment such as crutches, walking frames, P wheelchairs and mechanical devices for lifting, bed rails, slide sheets and pressure relieving mattresses, and assistance in using those aids Home maintenance for care of your house or garden odifications to the home, and installing safety aids such as alarms, M ramps and support rails as well as advising on areas of the home that pose safety risks and suggesting solutions to mitigate those risks Transport and assistance for appointments or social activities ncouragement to take part in social and community activities that E promote and protect your lifestyle, interests and wellbeing

Services / items not provided?

The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements Paying for accommodation such as assistance with home purchase, mortgage payments or rent ayment of fees or charges for other types of care funded, or jointly P funded, by the Australian Government

ome modifications or capital items that are not related to the H consumer’s care needs

Home Care Packages

Assistance in taking your medications

Your home, is where our heart is.

Stay independent, safe and happy in your own home for longer with a little help from us • Personal care • Housekeeping duties • Transport • Gardening • Podiatry • Nursing and nurse practitioner services • Exercise • Shopping • Meal preparation • Social outings and companionship • Physiotherapy and Clinical consultants • Hobbies and passions

Call 03 6185 0700 or email enquiries@scctas.org.au (Tasmania) Inc.

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scctas.org.au

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Aged Care Guide

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Home Care Packages

Travel and accommodation for holidays

ost of entertainment activities, such as club memberships and C tickets to sporting events ayment for services and items covered by the Medicare Benefits P Schedule or the Pharmaceutical Benefits Scheme Gambling activities

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Team (ACAT). The ACAT helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the service, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require. The ACAT will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services.

The D has b Tasm s The District Nurses

For more details about ACAT go to page 14 or call 1800 200 422 to organise an assessment.

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Priority

Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months. Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider. The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills.

Our range of services will support you in the home and in the community so you can maintain your independence and social connections.

“I choose CBS”

Stay in the place you’re familiar with and keep connected with friends and family with support from CBS. The right amount of support from the right people can go a long way. home care packages | domestic support | personal care | social hubs | garden maintenance | social support | home maintenance and modifications 1300 227 827 cbsaust.org.au

Home Care Packages

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An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Home Care Agreement

This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost. Your provider will work with you to develop a care or service plan that is based on your needs.

Home Care Packages

The care plan you agree to should include: The exact types of services you will receive Who will provide which services ow much involvement the service provider will have in managing H and coordinating your services When your services are delivered

Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider. The Government contributes the following amounts to each person receiving a Home Care Package (July 2023 rates): Home Care Package

Daily subsidy amount

Annual amount

Level 1

$ 28.14

$ 10,271.10

Level 2

$ 49.49

$ 18,063.85

Level 3

$107.70

$ 39,310.50

Level 4

$163.27

$ 59,593.55

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple. Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Home Care Agreement.

Support at home Just Better Care is an approved provider of Aged Care services and has been supporting thousands of older Australians since 2005. We deliver the highest quality care to enable individuals to live independently and confidently within their own homes and their local communities.

Our services include: PRIVATE

Community participation

Personal care

Travel & transport

Domestic assistance

Overnight support

Private care

Dementia support

In-home nursing

Respite for carers

Post-hospital support

Palliative care support

My JBC App

Availability of some products and services may vary depending on your location.

Whether it’s help with everyday tasks, a Home Care Package or in-home nursing, Just Better Care can deliver customised support that’s

just for you.

Call 1300 930 239 justbettercare.com

Come home to Calvary

Guided by Calvary’s 135 year history in health care, you will have peace of mind with access to quality care.

Residential Aged Care

Retirement Living

Home Care

Calvary is recognised as a continuing source of healing, hope and nurturing to the people we serve. Our personalised approach ensures every person receives the attention and care that they need. All of our care is delivered with dignity and is designed to improve your health and wellbeing.

Find out how you can receive the care you want by visiting our website or calling us today:

1800 52 72 72 www.calvarycare.org.au

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After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

Home Care Package

Maximum basic daily fee

Fortnight amount

Level 1

$ 10.88

$ 152.32

Level 2

$ 11.50

$ 161.00

Level 3

$ 11.83

$ 165.62

Level 4

$ 12.14

$ 169.96

There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details. If your income is higher than the Age Pension you may be required to pay extra for your care. How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP, is up to 50 percent of your income exceeding the maximum base rate of the Age Pension. The current Age Pension amount is $971.50 per fortnight for a single person or $1,064.00 with the included Maximum Pension Supplement and Energy Supplement. You can negotiate with your provider on the costs of the services and care you receive. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $6,341.32 per annum. If you have an income of more than $60,268.00 per year, you will pay an income tested care fee on a sliding scale up to a total of $12,682.70 per annum. However, no one will pay more than $76,096.50 in an income tested care fee over their lifetime (July 2023 rates). You will only pay an income tested care fee if you can afford to do so. Your income assessment will determine if you can afford to contribute towards the cost of your care. Your assets, including the family home, are excluded from the means testing arrangements for home care.

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider.

Home Care Packages

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are (July 2023 rates):

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If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the Government. Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

Quality and complaints

Home Care Packages

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

Your rights

No matter who you are, where you live, or the types of care you need, you have rights related to your home care that should be respected by providers. You have a right to: e treated and accepted as an individual, and to have your individual B preferences respected Be treated with dignity, with your privacy respected Receive care that is respectful of you, and your family and home eceive care without being obliged to feel grateful to those R providing the care ull and effective use of all human, legal and consumer rights, F including the right to freedom of speech regarding your care Have access to advocates and other avenues of redress e treated without exploitation, abuse, discrimination, harassment B or neglect.

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Set your own goals for your supports etermine the ongoing level of involvement and control you have D over your home care Make decisions in relation to your care Maintain your independence as much as possible hoose the care and services that best meet your goals and assessed C needs, within the limits of the resources available ave choice and flexibility in the way the care and services are H provided in your home Participate in making decisions that affect you ave your representative - family member or close friend H participate in decisions relating to your care if you request it or need support to make decisions These rights mean you can live the life you want to live for as long as possible. If you think your rights are not being respected you should talk to your provider about your concerns. If this does not solve the issue you can contact the Aged Care Quality and Safety Commission.

Home Care Packages

Under the Consumer Directed Care principles you also have the right to:

Independent Health Care Service Independent Health Care Service ● Registered Nurses

● Home Care Package Provider

● Personal Care

● Contracted DVA Nursing & VHC

● Home Help

● NDIS Provider

● Garden & Home Maintenance

● Private Services

(03) 6228 3899 ihcs@independenthealth.com.au www.independenthealth.com.au We provide specialised home services personalised to meeting your needs in the way you want them.

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Self-managing your HCP

The person who knows best about you and your needs is you. After making decisions for yourself throughout your adult life, it makes sense that you would want to maintain that control by self‑managing your Home Care Package (HCP). You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager that would commonly deal with your package on your behalf and direct the care and support you receive. As a consumer, you have every right to exercise that freedom to self‑manage your package. Some people who self-manage their own package find they have more choice and control over their HCP than before. Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require. When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services.

Working in partnership

Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services. Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process. You will work in partnership with your provider to decide how involved you want to be when it comes to managing your care. This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising. When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role. For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self‑manage their package.

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Private home care Rather than a Government funded service, you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private providers deliver the same types of services as Government funded providers. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy.

While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies. When considering private home care services here are some things to investigate and ask: Does the provider service your area or do they outsource? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance? o they have a Service Agreement? It is important so that there’s no D misunderstanding about the service and cost to be provided. Are they flexible? After all, it is all about you. Do you get to decide what times and days suit your needs? I s there a criminal background check performed prior to employment with an agency? How do they determine appropriate staff for your needs? I s it possible to interview potential carers and make a selection after those interviews? o they have male/female workers and can they cater for specific D cultural backgrounds? And what is the minimum shift length? ho will be working in the home? Will there be regular staff W providing continuity of care or do they change shifts around? I s there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client? Who is the organisation’s main contact for you? hat additional support is offered within the cost of your care? W For example, are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers from page 98 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

Private home care

There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require.

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A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Carer Gateway. Accommodation and services include: Day care centres that provide respite for a half or full day; I n home respite services, including overnight, home and personal care services;

Respite at home

Activity programs; A break away from home with a support worker; espite for carers of people with dementia and R challenging behaviours; espite in an aged care home or overnight in a community R setting; and Respite for employed carers and for carers seeking to return to work. Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Centre Based Respite Care (CBRC) can provide respite services to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs. Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life.

Cost

There is no charge for assistance provided by Carer Gateway, however, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay. For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider. Read more about accessing respite in an aged care home on page 62.

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Regaining your independence To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time-limited and therapy focused care which can be delivered in your own home or in a home-like ‘live-in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Team (ACAT).

Services

Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include: Counselling and social work Dietetics Occupational therapy Personal care services may include: Help with showering and dressing Assistance with eating and eating aids Managing incontinence

Fees

You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need to pay. For transition care received in your own home, the maximum amount is currently $12.14 per day (July 2023 rates), which is 17.5 percent of the single Age Pension. For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $58.98 per day, or 85 percent of the single Age Pension (20 March 2023 rates). Access to transition care is offered on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables from page 87.

Transition care

Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average period of support.

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Flexible restorative care

To help regain your independence if you have not been admitted to hospital, the Government has introduced a flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired.

Flexible restorative care

The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service. The ultimate aim is to avoid you having to access ongoing in home care services or residential care.

Tailored to your needs

The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable. You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs. Services can be delivered at your home, in a nursing home or a combination of both.

Cost and access

You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. The maximum amount you’ll be asked to pay to access STRC for services in your own home is currently $12.14 per day, or $58.87 per day in a residential care setting (July 2023 rates). The STRC program is not linked to any other Government funded home support and you will be able to access the program even if you’re already receiving support through the CHSP. You will not be eligible to receive the STRC program if you are currently: Receiving a Government funded Home Care Package Have received transition care in the last six months Live in residential aged care

You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Team (ACAT) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAT on page 14 or call My Aged Care on 1800 200 422 for more information about STRC.

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If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. Call the Veterans’ Home Care Assessment Agency on 1300 550 450 to find out what support services are available to you and how you can access them.

Veterans’ support

Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 140 Day Therapy Centres Australia-wide offering: Physiotherapy

Occupational therapy

Diversional therapy

Social work

Speech therapy

Transport to and from the DTC

Preventative and/or personal therapies

Podiatry

Food at the DTC

and many other services

DTC can assist to either recover or maintain a level of independence. Generally, the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy services like those listed, you will need to find out if you’re eligible via a RAS assessment. Call My Aged Care on 1800 200 422 for an assessment, ask for a referral code, and then choose the DTC you want. You’ll find a list of DTC on page 101 of this Guide.

Day Therapy Centres

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Centre Based Care services Centre Based Care (CBC) offers care in a ‘centre’ setting and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, as well as your carers. Some of the types of CBC services offered may include:

Centre Based Care

ocial support provided in a group setting through structured and S diversionary activities roup excursions/outings conducted by centre staff but held away G from the centre Light refreshments as well as meals ransport associated with getting to and from the centre as well as T for outings/excursions/day trips Respite for carers Overnight care Allied health services

What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, occupational therapy, access to podiatry, and physiotherapy. Some centres may provide meals and a range of other services such as hairdressing, social support or continence and toileting support. Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help, and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social group, and respite care. CBC fees and charges may vary from centre-to-centre, with some CBCs charging a daily fee to cover everything from transport to group excursions/outings, and meals or light refreshments. Ensure you enquire about the fees and charges involved before using CBC services. For a list of CBC services, see page 101.

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Community Visitors Scheme Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community.

The initiative from the Department of Health uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion. The service focuses purely on companionship and the volunteer will not provide personal assistance such as cleaning, personal care or nursing. The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage or have issues with their mobility which prevents them from participating in social activities.

What service is provided?

Under the Scheme, a volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under the CVS: residential volunteer visits a participant for a one-on-one visit at A a residential aged care facility.

roup residential volunteers visit a small group of residents at G a residential aged care facility who have similar interests, like gardening or knitting.

home care volunteer visits a CVS recipient with an approved Home A Care Package at their home once a week for one-on-one interaction. Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, access your personal or care record information, provide any form of nursing or personal care, or follow up a complaint about your care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat. To be eligible for the CVS, you have to be an older Australian who is at risk of or experiences loneliness, isolation or cultural loneliness. However, you have to be receiving a Government subsidised residential aged care or a Home Care Package to be eligible for visits. For more information about the program in Tasmania, call Lifeline Tasmania on 03 6424 6547 or visit lifelinetasmania.org.au/community-visitors-scheme .

Community Visitors Scheme

One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst older Australians through companionship.

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Assistive technology options The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems.

Assistive technology

Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active, and maintain your quality of life. Some of the equipment available include:

obility aids – Aids which can help to prevent falls include walking M sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters. ersonal care – Including shower stools or chairs, shower hoses, P bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing or manage medications.

ome safety – Some of the aids which can assist you around the H house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles.

Assistive technology solutions

To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected, and have fun. Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this: Prepare your own meals and eat or drink independently Communicate and stay connected

Move around your home and community

Manage your own personal care such as bathing or dressing Use your computer, tablet, or phone

Participate in sports and other recreational activities Undertake daily tasks safely

It can be difficult to know what the best solutions for your needs are so it is a good idea to speak to your health professional for advice.

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Transport services Getting to appointments, the shops or social events can be challenging if you don’t have a car, and even more challenging if you have mobility issues. There may be times when friends, family and neighbours are unable to help out. While transport can be part of Government funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.

Community organisations

These community volunteer transport services provide either direct transport or assist older people in accessing public transport. They can take you to appointments, out and about in your community, visit friends and family, or go to the shops. Most of these community schemes or groups are staffed by volunteer drivers. Depending on the organisation, the services may be free or you may have to pay a small contribution towards the organisation. St John’s Ambulance Australia provides a community transport service and patient transport service in most States or Territories. These services can support older people who need to attend medical appointments or hospital, visit loved ones, attend events or family gatherings, or for grocery shopping.

Local Councils

Local councils frequently offer transport in two forms – community buses and personal transport. Some councils operate community buses on a weekly basis with many offering the convenience of door to door pickup and drop-off. There is usually a nominal minimal charge for using the community bus which may vary depending on where it is going and whether you require a return journey. Additionally, some councils offer personal transport for medical, wellbeing and other essential appointments, and are usually provided by council volunteers. Contact your local council for information about transport in your area.

Other transport options for seniors

Community Transport Services Tasmania (CTST) provides transport assistance to aged, disabled and disadvantaged people in Tasmania. Visit ctst.org.au or call 03 6208 8500 for more information. A Seniors Card or Pensioners Concession Card could also give you a discount on travel including reduced rate taxi fares. To find out more visit concessions.tas.gov.au.

Transport services

There are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail elderly people over 65 years of age in different ways, including through transport services.

AGED CARE GUIDE

Residential Care flow chart Government subsidised home

self-funded aged care home

If your situation is urgent then the ACAT will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAT

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURS ING HO ME • C A RE HO M E

Veterans’ Affairs Self funded supported accommodation

Local council

• SU PP O RT ED R ES I D EN T I A L S ERV I CES • SUP P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES

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ACAT Aged Care Assessment Team

TASMANIA 2023/24

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Aged care homes If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a Government funded aged care home requires approval by an Aged Care Assessment Team (ACAT).

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAT assessment. See page 14 for information about ACAT.

The next step

After being approved by an ACAT for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: asic accommodation related services such as beds, mattresses, B linen, bedside lockers and chairs General laundry and cleaning services Maintenance of buildings and grounds Utilities such as electricity and water

Aged care homes

There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAT or Government approval.

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he provision of staff continuously on call to provide T emergency assistance ssistance with personal care such as bathing, going to the toilet, A eating and dressing Assistance with mobility and communication ssistance in obtaining specialised therapy services, or a health A practitioner service Meals, including special diets Toiletry goods such as towels, washers, soap and toilet paper Support for people with cognitive impairment like dementia Social and recreational activities Rehabilitation support Additional services as appropriate to individual care needs where a fee may apply include:

Aged care homes

Goods to assist with toileting and continence aids Therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy egistered nurses to assess, plan and manage care, including R complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings. Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit. There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 97– 98 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 87.

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

Feel right at home. When you chose Southern Cross Care you are choosing a team who is passionate about people and their quality of life. For over 50 years we have been caring for our community and our experience and depth of knowledge

makes a difference in the lives of those we care for. Wholly Tasmanian and the largest not for proﬁt aged

care provider in the state, you can rest assured our focus is providing high standards in nursing, health and aged care, hospitality and wellbeing initiatives.

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safe and nurturing environment including 24/7 on-site nurses,

professional chefs, allied health staff and activity coordinators.

For more information on residential rooms available, lifestyle villages and home and community packages please email enquiries@scctas.org.au or call 03 6146 1800.

(Tasmania) Inc..

scctas.org.au

for you! A place that’s right

Baptcare Karingal Community is located in Devonport northern Tasmania, near the city centre. y Residential respite care y Permanent residential care y Palliative care y Freshly prepared, nutritious meals

y Registered nurse on site 24 hours a day, 7 days a week y

Allied health practitioners

y Lifestyle activities y Lounge, dining and recreational areas.

Call 13 22 78 baptcare.org.au

RESIDENTIAL

Aged Care

TASMANIA 2023/24

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Quality standards

The Aged Care Quality Standards were introduced in 2019 as a new measure of quality in aged care with a clear focus on consumers to help them make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The Quality Standards include the following focus areas: Consumer dignity and choice Ongoing assessment and planning with consumers Personal care and clinical care Services and supports for daily living Organisation’s service environment Human resources Organisational governance Each of the standards looks at three key aspects: What is the outcome for the consumer What are the expectations of the organisation What are the organisational requirements to show that the standard has been met All Government funded aged care homes and home care services are measured against these standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

Charter of Rights

Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. The Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to safe and quality aged care services and that they are treated with dignity and respect. You should receive a copy of the Charter signed by your provider, and you or your representative will be asked to sign the Charter to acknowledge that your provider has given you information about your rights in relation to the aged care service under the Charter. As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still access care and services. Call the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au for more information.

Aged care homes

Feedback and complaints

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Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

Aged care costs

Costs for residential care

Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Both your income and financial assets affect your entitlements. The income and asset tests are combined, to ensure a consistent fees policy. This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The cost of care is divided into three parts: Daily care fees Accommodation payments Means tested care fee On the following pages we explain each of these in more detail.

Daily care fee

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy, and certain medical and pharmaceutical services. The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person.

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As of July 2023, the maximum Basic Daily Fee is $58.98 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents in aged care. If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

Accommodation payments

Accommodation payments are different from daily care fees. It’s a payment for the bed or room you will occupy in the aged care home, separately from any care you receive. These payments can be made as a lump sum or spread out over regular payments and are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care.

If you are at the stage where you no longer feel able to live independently at home with carer support or home care services, it may be time to consider residential care.

Aged care costs

This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is generally adjusted each March and September at the same time as the Age Pension.

OneCare is your local Tasmanian not-for-profit home care provider, with five residential homes supporting more than 2000 people across the state. We are committed to providing our residents and their families with care that exceeds their expectations and ensures they feel safe and supported. Contact us today to discuss your needs.

Call 6220 1200 or visit onecare.org.au Barossa Park Lodge, Glenorchy Bishop Davies Court, Kingston Rubicon Grove, Port Sorell The Manor, Kings Meadows Umina Park, Burnie

Aged Care Guide

TASMANIA 2023/24

If you have more than $57,000 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $57,000 in assets after your payment (Rates as at July 2023).

Means tested care fee

The means tested care fee is an extra contribution on top of the other residential aged care payments, and the amount can differ from person to person. The means tested care fee will incorporate your financial assets and your income, and then determine how much you will be contributing to the cost of your personal and clinical care services. This contribution amount can fluctuate depending on if your income or assets change.

Aged care costs

There are annual and lifetime caps on the means tested care fee. There is an annual cap of $31,706.83 that will apply to your means tested contribution to your care costs, together with a lifetime cap of $76,096.50 (July 2023 rates). Depending on your personal financial situation, you may not have to pay this contribution towards the cost of your care.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension for a single person, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. Any income tested contributions you may have made as a recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $193,219.20 (July 2023 prices). It is only counted in determining your ability to pay for your accommodation. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 66 for more information on financial advice.

LEADING THE WAY The Queen Victoria village is set in a beautiful location with sweeping water views of Hobart’s River Derwent and blooming gardens. In the enviable setting, we provide for our residents' needs and offer both residential aged care and independent living and additional services; hairdressing, wellness center pool & gym, daily recreational and leisure activities, access to visiting allied health professionals, resident & family technology services and cafe. The Queen Vic Way is the essence of our community, where respect and compassion for people matters, and we deliver progressive and accountable care and service for the individual.

If it's time to consider aged care services, talk to our admission specialist, we are here to support your journey.

Partnering with people to live their best life.

TALK TO US: 13 Milford Street, Lindisfarne, TAS 7015  (03) 6243 3100  admin@qvcare.com.au  facebook.com/QVCare www.qvcare.com.au

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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

RAD and DAP explained

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan. The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of 1 July 2023, it is 7.90 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 7.90% / 365 = $43.29 per day (MPIR from 1 July 2023). Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator . For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

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Applying to a home As soon as you have been approved by an Aged Care Assessment Team (ACAT) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

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Waiting for residential care

Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Generally, bed places are offered to people on the wait list who have a health priority or have been waiting for a place and have risen to the top of the waiting list. You can be on as many waiting lists for facilities as you would like, but once you accept a vacancy offer, you will be removed from all other nursing home waiting lists. If you require a bed urgently, you may not have as much choice with the facility you move into. You may have to accept the first offer that is made to you, no matter if it is your first facility choice or not. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

Waiting lists

Nursing homes don’t always have bed vacancies available, so it is likely that you will have to wait for a period of time for a bed to become available.

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It is ideal to plan ahead and take the time to choose the facilities that you want to live in. This means no matter who offers you a bed first, you will be satisfied with the placement.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital, to let you know they have a spot available for you. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable.

Deciding on a home

If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave. From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Once your place in the aged care home has been confirmed, you will be provided with two or three important documents which will address all the information and details you need to know. This information should also include the Resident Agreement, the Accommodation Agreement, or an Extra Services Agreement if applicable. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Deciding on a home

There are a number of things to consider when deciding which aged care home will best suit your needs. Deciding to move into a home can be a really big decision, so you want to make sure you choose a nursing home that not only suits your needs, but also feels like home. Making a list of your personal preferences and requirements can make it easier to shortlist aged care facilities. This list could include the care you require and lifestyle options. By visiting the facility, you will be able to assess whether the nursing home meets your needs and if it is a place you would be happy to live, so contact the come and organise a tour of the facility.. The following is a brief checklist of areas you should consider before deciding to move in: Is the home clean, fresh and in good repair?

re the staff warm and friendly? You want to be able to feel at ease A and comfortable in communicating with the staff. ow many staff work at the home and what is the night time ratio H of staff to residents? Is the home secure, particularly at night?

Are there keypad locks on the doors or are CCTV cameras installed?

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oes the home have the provision for you to age in place and D remain as your care needs increase? Do they offer single rooms with ensuite?

I f you are looking to move into a home with your spouse, is this provision available? Are clothes laundered on or off site?

oes the room have access to a private phone line, internet D connection or NBN, or pay TV? re the floor coverings clean and fresh, or is there an odour A throughout the home?

I s the room temperature comfortable for you, and are you able to control your own room temperature?

hat personal items and furnishings can you bring into the home, W and what provisions are there for storage of personal items? I nspect the kitchen if possible, and find out if meals are cooked on site or are delivered.

Are the meals flexible and will they meet your special requirements?

re there spaces for you to meet with family and friends and to A celebrate special events?

I f you like pets, find out if the home is pet friendly and whether they have pets at the home or a visiting pet program.

Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing.

Deciding on a home

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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

Moving into a home

Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains and floor coverings, so it may be helpful to directly ask the home what you can bring with you.

Personal items

Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines, so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs who require products for the management of incontinence will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged for use.

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines.

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Topical creams, herbal remedies, vitamins and elixirs, which are non‑prescription items, should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care.

Welcome

Moving into a home

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to Holistic Care At The Salvation Army Aged Care, our goal is to provide a unique experience of choice, lifestyle and belonging for all people as they age. We don’t have clients, only family. We’d love to really get to know you - your experiences, hobbies, likes and dislikes. This goes on to enrich our own lives and makes us who we are and what we do - providing care from the heart, since 1880. Ask us about:  24-hour permanent residential care  Short term and post-hospitalisation respite care  Support in your own home.

Whatever your stage in life, you will feel at home with us.

1300 111 227

agedcare.salvos.org.au TheSalvationArmyAgedCare

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Daily living in a nursing home Living in a nursing home will be different and it may take a little bit for you to settle into your new environment. Here’s what you can expect from life in a nursing home. It’s your home

There may be some ‘common’ areas that are shared with other residents, such as the dining room and lounge room, but your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.

Social aspects and routines

Daily living

In a nursing home you’ll be surrounded by other residents and staff. However, the choice is yours as to how much you want to interact. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner, or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.

Multiple activities

Nursing homes offer many activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or people from other groups. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. The choice of how you spend your time is yours.

Partners and pets

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit. This means couples can continue living together even if they have different care or support needs. While most homes do not allow residents to have their personal pets, a lot now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit or take you on an outing. And many nursing homes also have special areas available for private functions so you can still hold special events for family and friends.

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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options, and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food, and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes. Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.

Some of the extra services you might be offered include: A bigger room

Internet

Daily newspaper

Satellite TV

Phone

Choice of meals

Selection of beverages including wines, beer, and spirits Special therapies such as massage or aromatherapy Leisure/entertainment facilities

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are delivered. Aged care homes that offer extra services are listed in the residential table starting on page 87.

Extra services

In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services.

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Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Team (ACAT), except in emergencies. See page 14 for more information about ACAT.

Residential respite

Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACAT. When you have received approval by the ACAT, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision. You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

Cost

The cost for respite in a Government funded aged care home is the same Basic Daily Fee as for a permanent resident of the home. This amount is currently $56.87 per day (July 2023 rates), which is the equivalent of 85 percent of the single maximum base rate of the Age Pension, regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. There is no income and assets test or additional accommodation charge to access respite in an aged care home. This only applies to permanent residents of an aged care home. For respite in an ‘extra services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information about respite options and how to access them, contact the Carer Gateway on 1800 422 737. Go to page 36 to read about respite options in your own home or community.

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Special needs groups

There are a number of groups of people that the Government recognises as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care:

are leavers – A care leaver is a person who, as a child or youth, C spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care.

Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

ulturally and Linguistically Diverse people (CALD) – Aged care C services that cater specifically for people who are culturally and linguistically diverse might have staff that speak a foreign language, have specific cultural activities or meet spiritual needs. The ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’ strategy helps providers deliver quality care and aims to make culturally appropriate aged care more accessible. See page 97 for a list of culturally appropriate homes and services.

isability – If you have a disability, are over 65 years of age and D currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

inancially disadvantaged – If you have genuine difficulty paying F aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived. omeless – If you are currently homeless, or if you’re at risk of H becoming homeless, there are Government funded services that can help solve your housing problems, or assist with financial or legal issues.

GBTIQ – Through the National LGBTI Ageing and Aged Care L Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same options in aged care that are available to all Australians.

ural & Regional clients – Services offered in rural and regional areas R will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

eterans – Veterans have a ‘special needs’ status to support complex V medical requirements including high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. Contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au for information about support for veterans.

Special needs groups

boriginal and Torres Strait Islander (ATSI) – The care needs of older A ATSI people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. See page 97 for an overview of service providers that have indicated to cater for ATSI clients.

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Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from Culturally and Linguistically Diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs.

Cultural services

With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds. It is also common for people from non-English speaking backgrounds who have developed dementia to forget the English language they have learnt and revert to their original mother tongue even though they may have lived in Australia for many years. Meeting the needs of the nation’s older people from CALD backgrounds has been a growing focus of the Australian Government, especially over the past few years. The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing experience.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care. Call 03 6221 0999 to find out more about PICAC in Tasmania.

Breaking language barriers

A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care. Access to high quality medical interpreter services may improve the quality of care for these patients. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government, available 24/7 on 13 14 50. See page 97 for a list of aged care homes and home care package providers in Tasmania who can meet the needs of people from a range of cultures.

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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home, as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes.

Care Communities

Run by approved providers, you can access Government funding for home care services offered in the comfort of your own self-contained home in the village or purchase private home care services through the provider..

No asset-testing or ACAT assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. There is no need for asset testing or income testing, and also no need for an assessment by the Aged Care Assessment Team (ACAT) that nursing homes require. If you already receive home support benefits before moving to a supported living community you can stay with your current provider.

Staff at supported living communities

Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing. Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including, regular health checks, medication management, wound and skin care, palliative in home care, illness prevention, pharmaceutical support and medication reminders.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community. It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

Supported living

Some supported living communities promote themselves as ‘Care Communities’. These are unique villages with the look and feel of a retirement village and the care of a nursing home.

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Retirement living and your choices If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary from one community to the next. Some villages are only small with a handful of units and other communities house hundreds of retirees. Accommodation options can range from self contained independent living to serviced apartments or supported living options. Most retirement villages have a great sense of community where you can expect to be surrounded by friendly and like-minded neighbours.

Retirement living

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.

Independent living

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 23 to read more about Home Care Packages or page 45 for information about aged care homes.

Types of villages

There are two types of retirement villages: Resident funded village Donor funded village

Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus. The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements.

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Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements. Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry.

Everyone deserves a break now and then. Respite Care supports you and your carer by giving you both an opportunity to take a short break and the time and space to do things independently Respite Care in a Southern Cross Care home is also a great way to get a feel for life in a home if you are considering moving into one in the future. While in Respite Care you will receive the same level of high-quality, individualised and tailored care that our residents receive from our professional care team. This includes access to 24/7 on-site nurses, professional chefs, allied health staff and leisure & lifestyle teams. You can access Respite Care for a few hours, a few days, or longer – depending on your needs, eligibility, and what services are available in your area. It can be accessed in your home, out in the community, or in a residential care home.

Call care2serve on 1800 422 737 for more information. (Tasmania) Inc.

scctas.org.au

Retirement living

The residents also contribute to the village’s capital infrastructure and the cost of ongoing management.

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To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price. In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Fees and charges

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover.

Retirement living

For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Can’t afford to buy?

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

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Finding the right village

When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider:

ifestyle: Think carefully about how you spend your time now and L how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one. upport: One of the attractions of a retirement village is the peace S of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance. ocation: When looking at locations, you may want to consider L whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you. menities: Villages now offer a massive range of amenities including A libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs.

Retirement living

inances: Know your budget, what you can afford and what other F ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over.

ther accommodation: Your or your partner’s needs may change O in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs might change, you can still live in the same community. Go to page 93 for a list of retirement options in Tasmania.

‘The Right Information At The Right Time!”

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A placement consultant makes your job easier

Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker.

Placement consultants

This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up-to-date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or a couple?

I s there a physical condition that is deteriorating, are mental faculties and awareness impaired? Is there acceptance or understanding of this part of the journey?

hat are the family dynamics around the placement decision and W the impact on everyone involved? Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

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Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care. Be sure about your expectations of service and what the placement consultant is able to provide, including:

ace to face family meetings to discuss your situation and a respect F for the emotions of all the family members involved Support and recommendations that cater for the specific requirements of your family and loved one

ounsel that prioritises family sensitivities, needs and special C requests, before asking how much money is available and getting the status of the financial situation ractical assistance with urgent placement situations – which they P often are – where reducing the typical waiting times, or arranging respite care, is a necessity.

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Choosing a placement consultant

Within Tasmania, there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility. An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider.

Placement consultants

Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will rely on them understanding what you want and organising the appropriate care services to meet those needs.

Resolving family disputes

Placing a family member into care can be life changing. There are many factors – physical, social, psychological and financial – that may arise which families sometimes find too difficult to cope with by themselves. Every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts. There are specialist health professionals who offer independent, non‑judgmental services, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt

The journey into aged care is often a challenging and emotional time. You may feel rejected and unloved or are scared to take the step of going into care and worry about losing your independence. At the same time many family members feel guilty about not being able to look after their loved one anymore. Speak to your placement consultant about this. Some offer counselling as part of their services or may be able to refer you to to a counsellor. You can find placement consultants in the products and services directory on page 102 or search on AgedCareGuide.com.au

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Managing the complications of aged care Many older Australians take up an aged care bed within one month of being assessed for residential aged care and this is often triggered by an unexpected event, such as a fall, or a decline in health At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care. This means you, your partner or your family must make important decisions amidst the emotional and logistical upheaval you face in a very short period.

The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities. Reoccurring questions such as ‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or should it be sold?’ and ‘what will happen to your Age Pension?’ can require urgent answers during what is often the busiest time of your life. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility, and filling in Centrelink forms, things can quickly become overwhelming. Just getting a basic understanding of what forms you need to complete, when to complete them, and where to send them can be a difficult path to navigate.

Paying for your care

You then need to consider important issues such as: How to pay for any accommodation payments Whether to sell the family home or rent it out How to maximise or keep the pension This is happening all at a time when your main concern is finding a suitable place for your loved one to receive the care they need. It’s important to take your time researching the options available and get answers to all your questions before making any decisions about how to pay for care. By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

Financial advice

Financial considerations

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Things you ‘should not’ do

ecide to rent the home before everyone discusses and accepts D the consequences.

ecide to sell the home before understanding the Age Pension and D aged care fee impact.

hoose how you will pay the aged care fees before understanding all C of your options. ake untested or inaccurate assumptions about your ability to meet M the aged care costs. llowing or enabling the dominant family member to influence A the decisions.

I ncorrectly assume that all decisions must be made before you can get the care needed.

Financial advice

Instead seek help from a Certified Financial Planner who is experienced in aged care.

How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives, and situation. A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow, and investment planning. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients. Some of these elements include:

Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications Maximising Government pensions Minimising nursing home fees

Negotiating with aged care facilities Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include: o they specialise or have experience with aged care D financial issues?

What licenses, credentials or other certifications do they have? Will they provide you with an outline of all your options?

Will they provide their advice in ‘plain English’ and in writing?

ill they deal with Department of Veterans’ Affairs or Centerlink W on your behalf?

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How much do they charge? When searching for a financial advisor, asking these questions can help you find the right person to assist you in accessing aged care and ensure you are able to meet all your personal goals. You should be open with your financial advisor about your financial situation and what assets are available, so your advisor can provide the best advice for your situation. That is why, when choosing a financial advisor you should also consider their personal attributes as an expert, such as how impartial and balanced their advice is, whether their advice and decisions are considerate and measured as opposed to emotional or impulsive, if they are easily able to explain complex information to you, and if they show interest and engagement in your personal situation. You can find finacial advisors in the products and services directory on page 102 or search on AgedCareGuide.com.au

What will it cost?

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

Financial advice

Is the service a once-off or an ongoing service?

While financial advisor services do cost, the amount of money they can save you in the long run can make the advice and services worth it.

Aged care decisions don’t need to be complex

We know that in-home care is usually preferred, however at some stage, moving into a residential aged care facility may be a more suitable option. Careful planning can aid this difficult decision and minimise the worry, stress and confusion for all involved. Our role is to: • • • •

Provide a ‘big picture” view so you can consider your options Promote family cohesion to enable best decisions to be made collectively Simplify complex information and processes Give you confidence and peace of mind for your journey ahead

We specialise in Aged Care advice services and empowering you to understand options available. This advice will provide you and your family the ability to make confident decisions and will put your mind at ease.

David Donato

Tony Daly

Our team of Accredited Aged Care Professionals & Financial Advisers

03 6220 8330 hobart@investblue.com.au investblue.com.au TDT (Tas) Pty Ltd Trading as Strategic Financial Planning & Insurance is a subsidiary of Invest Blue Limited (ABN 91 100 874 744). Invest Blue Ltd and Subsidiaries, are Authorised Representatives and Credit Representatives of AMP Financial Planning Pty Limited ABN 89 051 208 327 (AMPFP) Australian Financial Services Licence 232706 and Australian Credit Licence 232706.

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Seeking help from an expert means they will be able to access all the benefits and schemes available for your situation that you may not have known about and been able to access if you navigated the aged care system yourself. If you cannot afford financial services, you can access Government financial counselling services for free.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies, and Government concession frameworks. They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs.

Advocacy

Services are funded by State, Territory and Federal Governments and are provided free of charge. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone. Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you. An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider.

Our work gets people heard. Older people, people living with disability, people experiencing mental health, alcohol or drugs issues, all get a voice. Our work resolves confusion around rights. Our work gets questions answered. Our work gets people the assistance they desperately need. Our work puts power back in the hands of people, often by giving them choices, choices they didn’t know they had.

And we work to correct systems, which directly led to a review of the Public Trustee and guardianship by the Department of Justice. But our work is far from done. We will continue to work to ensure Tasmanians’ human rights are upheld. AdvocacyTasmania

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Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can:

Help you understand your rights and responsibilities Listen to your concerns and discuss your options

Support you and give you confidence in addressing a concern

Raise a concern with the service provider or speak on your behalf Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decisionmaking, and elder abuse prevention and response Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs.

The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.org.au .

Elder abuse

There are heartbreaking stories of older people being mistreated by the people they trust and who are closest to them. Like the case of the 85 year old gentleman who appointed a distant relative as his Power of Attorney. He was neglected, unable to return to his own home, and large amounts of money was taken out of his bank account without his permission. Or the woman who became depressed and fearful because her addict son abused her verbally and psychologically, took her possessions, and isolated her socially. Elder abuse is defined as any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend. The abuse may be physical, social, financial, psychological, or sexual, and can include mistreatment and neglect. Elder abuse can happen to anyone. A report from the World Health Organisation (WHO) suggests that the number of people experiencing elder abuse could be as high as one in ten. As our population ages, the number of people affected by elder abuse is also expected to rise. If you need information or advice about elder abuse, contact the National ELDERHelp line on 1800 353 374 call OPAN on 1800 700 600 to speak with an aged care advocate in your State or Territory.

Advocacy

There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people.

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Carer support There are over 2.65 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing – as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government.

Carer support

Support groups and counselling services

Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia). Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to: Discover new information

Get along to education or training workshops Participate and get involved in activities Head along to relaxing outings

Support lines

There are also a number of support lines and websites to assist carers just like you in looking after older people. Some helpful support services include:

arer Gateway – 1800 422 737 – phone and online resource to help C you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers ational Dementia Helpline – 1800 100 500 – provides information N and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia arers Australia – 02 6122 9900 – runs support programs including C short term counselling for carers with qualified counsellors elationships Australia – 1300 364 277 – offers a range of services R such as counselling and mediation, by phone, online and face-to-face

Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

To find out more about financial support for carers, contact Services Australia online on servicesaustralia.gov.au or call 13 27 17.

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Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you? See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However, major changes in memory are not normal at any age and should be taken seriously.

What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are: Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

Vascular dementia – caused by poor blood flow to the brain,

Dementia support

Memory change – is it dementia?

depriving brain cells of nutrients and oxygen needed to function normally

A Carer wellbeing and respite program for carers and people living with dementia Dementia Support Australia is delivering a new wellbeing and respite program for people in the community living with dementia and their carers. The 3 day program provides an opportunity to pause life for a few days to learn more about how to support someone living with dementia. Small interactive groups join dementia consultants and subject matter experts to discuss practical issues that build confidence in their caring role. Topics include self-care, navigating community support systems, supporting independence, transition planning, respite options and the clinical changes associated with dementia. The program has been funded by the Australian Government and there are no costs to attend. Carers will also attend sessions while our team of engagement consultants work with the person living with dementia in a range of meaningful activities.

For more information or to register to attend the program contact 1800 699 799 or visit www.dementia.com.au/dsa-staying-at-home or scan the QR code.

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Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes

The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Where can I get help?

Dementia support

Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. Changed behaviours may include: Anxiety

Eating difficulties

Hallucinations

Repetitive questioning

Depressed mood Restlessness

Repeated calling out Wandering

Aggression

Hoarding

Inappropriate toileting

Unwanted sexualised behaviour

Sleep disturbance

Resistive to care

Specialised support

Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions. The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .

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End of life care

Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms.

Services to help at home

Services that may help you to stay in the comfort of your own home can include:

a qualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing;

eals and other food services – assistance with preparing and m eating meals, or help for those with special diets; and helping to travel to shopping centres or appointments.

Palliative care in a nursing home

The Guidelines for a Palliative Approach in Residential Aged Care, developed by the Government to provide support and guidance, outline three forms of palliative care in residential aged care: palliative approach – To improve the quality of life for residents with A a life limiting illness. pecialised palliative service provision – This form of palliative S care involves referral to a specialised palliative team or health care practitioner. nd of life (terminal) care – This form of palliative care is E appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Residents with dementia

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time.

Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions and communicate their wishes regarding care.

These decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

Providing end of life care can be particularly intense for family and carers, supporting a patient’s needs. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services talk to your GP or contact your community health centre.

End of life care

help with bathing or showering, dressing, hair care and toileting;

Aged Care Guide

Definition of terms

24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Team (ACAT) – Assess and approve older people for Australian Government subsidised aged care services.

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Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres).

Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication.

Aged Care On Site – The retirement village has an aged care facility at the same location.

Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services.

Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required.

Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care.

Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care Packages or privately funded supports, as a genuine alternative to a nursing home.

Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers.

NESB – Services offered to Non English Speaking Background older aged people and their carers.

CALD – Services offered to culturally and linguistically diverse older aged people and their carers.

Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. (CBC – personal care offered while client is at the centre.)

Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme Government initiative.

Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green

Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Home Care Packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically, for example monthly. This is not a refundable payment.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers.

Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge.

Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning.

Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents.

RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services.

Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village.

Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis.

Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site offers retirement living accommodation.

Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc.

Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs.

Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

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Directories, Lists & Reference Indexes

Definition of Often Used Terms .......................................................................................................................................................................................... 84 Aged Care Assessment Team Regions . ..................................................................................................................................................................... 86 Details of Aged Care Assessment Teams (ACAT) including the Local Government Areas they service

Council/Local Government Area (LGA) Reference Index ................................................................................................................. 86 Suburb & Town Reference Index . ..................................................................................................................................................................................... 86 Residential Table – How to read & Icon definitions ................................................................................................................................ 87

Directories, Lists and Reference Indexes

Explanation of how to use the Residential tables and icons representing different services

Council District (LGA) Maps . .................................................................................................................................................................................................... 88 Aged Care Homes (Residential Care Listings) ....................................................................................................................................... 89-92 Residential aged care facilities and their features, listed by Councils (LGAs) and then Suburbs

Retirement Accommodation (Advertisers only)....................................................................................................................................................... 93 List of organisations detailing their retirement sites and services

Home Care Packages ............................................................................................................................................................................................................... 94-96 List of Approved Home Care Package providers delivering services in metropolitan and country areas

Metro council region index ...................................................................................................................................................................................................... 94 How to read the HCP table . ...................................................................................................................................................................................................... 95 Culturally Appropriate Services ................................................................................................................................................................................ 97-98 List of culturally appropriate services referenced by their cultural group

Culturally Appropriate Aged Care Homes . .......................................................................................................................................................... 97 Culturally Appropriate Home Care Packages ........................................................................................................................................ 97-98 In Home Care Services ........................................................................................................................................................................................................98-100 List of organisations that provide assistance with daily living activities for clients in their home

Centre Based Care ............................................................................................................................................................................................................................. 101 List of respite, services and activities for social/recreational support in a ‘centre setting’

Day Therapy Centres . .................................................................................................................................................................................................................... 101 List of allied health/therapy services for physical or psychological support in a ‘centre setting’

Products & Services (Advertisers Only).............................................................................................................................................................................. 102 List of organisations that provide aged care related services & products for consumers and industry users

Abbreviations .......................................................................................................................................................................................................................................... 103 Organisation & Business Index (Advertisers Only). .......................................................................................................................................... 103 List of organisations advertising in this guide with contact details and the products/services they provide

Index...................................................................................................................................................................................................................................................................... 104

DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Teams, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.

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Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District

Page Reference Residential Home Care

Council District

Page Reference Residential Home Care

Break O'Day

98-100

Flinders

98-100

Launceston

98-100

Brighton

98-100

George Town

98-100

Meander Valley

98-100

Burnie

98-100

Glamorgan-Spring Bay

98-100

Northern Midlands

98-100

Central Coast

98-100

Glenorchy

98-100

Sorell

98-100

Hobart

98-100

Southern Midlands

98-100

Central Highlands Circular Head

98-100

Huon Valley

98-100

Tasman

98-100

Clarence

98-100

Kentish

98-100

Waratah-Wynyard

98-100

Derwent Valley

98-100

King Island

98-100

West Coast

98-100

Devonport

98-100

Kingborough

98-100

West Tamar

98-100

Dorset

98-100

Latrobe (TAS)

98-100

Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a suburb/town is not listed please refer to the next closest suburb.

Suburb / Town

Page 91

Suburb / Town

Newstead

Page 90

Suburb / Town

Glenorchy

Page 92

Suburb / Town

Beaconsfield

Smithton

Page 89

Bellerive

Hobart

Norwood

Snug

Berriedale

Kings Meadows

Nubeena

Somerset

Blackmans Bay

Kingston

Oatlands

Sorell

Burnie

Latrobe

Old Beach

South Hobart

Campbell Town

Launceston

Penguin

South Launceston

Claremont

Legana

Port Sorell

St Helens

Currie

Lindisfarne

Prospect Vale

St Leonards

Deloraine

Longford

Queenstown

Swansea

Derwent Park

Low Head

Riverside

Warrane

Devonport

Mornington

Rosetta

West Ulverstone

Dover

New Norfolk

Sandy Bay

Whitemark

East Devonport

New Town

Scottsdale

Wynyard

Franklin

Newnham

Sheffield

Youngtown

ACAT contacts

Aged Care Assessment Teams (ACAT) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAT services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.

North Western ACAT

Burnie, Central Coast, Circular Head, Devonport, Kentish, King Island, Latrobe, Waratah-Wynyard, West Coast

Northern ACAT

Break O’Day, Dorset, Flinders, George Town, Launceston, Meander Valley, Northern Midlands, West Tamar

Southern ACAT

Brighton, Central Highlands, Clarence, Derwent Valley, Glamorgan-Spring Bay, Glenorchy, Hobart, Huon Valley, Kingborough, Sorell, Southern Midlands, Tasman

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How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on Sec Premis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura Bed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (03)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Team (ACAT) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes Tasmania

Aged Care Guide

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KING ISLAND Currie Whitemark Grassy

FLINDERS

This map provides you with a geographical reference to the LGA areas in Tasmania.

North Western Northern Southern Stanley

BURNIE

VO DE

CENTRAL COAST

DORSET Scottsdale

LATROBE

Exeter

WEST TAMAR

Sheffield

WARATAH-WYNYARD

Bridport

GEORGE TOWN

to n rs

ve Ul

CIRCULAR HEAD

OR T

n ng ui Pe

Smithton

St Helens

LAUNCESTON

KENTISH

BREAK O‘DAY

Launceston Deloraine

Scamander

Westbury Longford

MEANDER VALLEY

Rosebery

Poatina

Fingal

NORTHERN MIDLANDS Bicheno

Zeehan

Campbell Town Ross Queenstown

Strahan

Swansea

CENTRAL HIGHLANDS

GLAMORGANSPRING BAY

WEST COAST Oatlands Bothwell

SOUTHERN MIDLANDS

Ouse

Kempton

Hamilton

Triabunna Orford

BRIGHTON

Maydena

GL EN

DERWENT VALLEY

CH Y

New Norfolk

SORELL CLARENCE

HOBART

Dunalley

Kingston Huonville

Geeveston

TASMAN Cygnet

KINGBOROUGH

HUON VALLEY Dover

Alonnah

Nubeena

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BURNIE to WEST COAST

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

North Western Aged Care Homes listed by Councils (LGAs) and then Suburbs

1st time user? See page 87

Notes

DPS Advertisement Web Page Reference ID

Note 1

23, 51 15435

BURNIE Council Burnie 7320 22-42 Mooreville Rd

6433 5166

158 158 s

50 Ironcliffe Rd

6437 2551

78 78 s

D TF

5 15429

Eliza Purton Home

26-28 Lakin St

6425 1515

75 South Rd

6425 2166

C D TF b C D TF

5 15521

Mt St Vincent

99 99 s 73 73 s

2-12 Senior Dr

6452 9400

61 61 s

15508

Baptcare Karingal Community

32 Lovett St

13 22 78

2-14 North St

6421 0111

H H

48 15506

Meercroft Care

112 106 s 140 117 s

73 Mary St

6427 9131

48 48

Visiting pet program

15469

10 Nightingale Ave

6491 1277

46 46 s

Visiting pet program

15482

35 Edward St

6462 9900

14 14 s

Uniting AgeWell Latrobe Community, Strathdevon

37 Moriarty Rd

7038 0400

67 67

OneCare's Rubicon Grove

89 Club Dr

6427 5700

80 80 s

1A Cardigan St

6435 1010

81 81 s

Cnr Quiggin & Moore Sts

6442 1760

70 12 s

18084

6495 1550

16 16 s

15497

OneCare's Umina Park

CENTRAL COAST Council

Penguin 7316 Coroneagh Park

West Ulverstone 7315

CIRCULAR HEAD Council

Visiting therapy dog

5 15459

Smithton 7330 Emmerton Park Aged Care Facility

DEVONPORT Council Devonport 7310

East Devonport 7310 Melaleuca Home for the Aged

KENTISH Council

15461

Sheffield 7306 Tandara Lodge Community Care

KING ISLAND Council Currie 7256 King Island Multi Purpose Centre

LATROBE Council

15491

Latrobe 7307 Port Sorell 7307

WARATAH-WYNYARD Council

T F b g H ATSI

16-17 15485 23, 51 18729

Somerset 7322 Southern Cross Care Yaraandoo

Wynyard 7325 Wynyard Care Centre

WEST COAST Council

g H CALD

25, 47, 67 15436

Queenstown 7467 West Coast District Hospital Lyell House 60-64 Orr St Note: 1. Extra Services also applicable to some secure dementia beds

Live well with choice and peace of mind Home Care I Residential Care I Independent Living 1300 783 435

unitingagewell.org

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse CC Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide P

Northern Aged Care Homes listed by Councils (LGAs) and then Suburbs BREAK O'DAY to NORTHERN MIDLANDS

TASMANIA 2023/24

PHONE (03)

s W C DT F b gH

Notes

1st time user? See page 87

DPS Advertisement Web Page Reference ID

BREAK O'DAY Council St Helens 7216 17 Circassian St

6376 1355

55 47 s

19 Cameron St

6352 9600

61 61 s

4 James St

6359 0200

196-224 Low Head Rd

6208 5100

68 68 s

g H CALD

25, 47, 67 15432

2 Guy St

6345 2100

98 98 s

23, 51 15454

Uniting AgeWell Newnham Community, 3 Tallentire Rd Aldersgate Village

6323 8200

96 96

16-17 15441

Fred French Home

9 Amy Rd

6345 7100

102 102 s

5 15514

Peace Haven

185 Penquite Rd

6345 7200

8 Blenheim St

1300 998 100

D TF D TF b

5 15464

Regis Norwood

114 114 s 95 81

25 Waveney St

1800 527 272

132

12-22 Hobart Rd

6341 1400

38 Station Rd

6339 1205

74 74 s

390 Hobart Rd

6343 6777

88 88 s

D TF

Medea Park Residential Care

DORSET Council

15453

Scottsdale 7260 May Shaw, Scottsdale - Aminya

FLINDERS Council

Visting pet program

15495

Whitemark 7255 Flinders Island Multi Purpose Centre

GEORGE TOWN Council

15488

Low Head 7253 Southern Cross Care Ainslie Low Head

LAUNCESTON Council Kings Meadows 7249 OneCare's The Manor

Newnham 7248 Newstead 7250 Norwood 7250

South Launceston 7249 Calvary Sandhill Uniting AgeWell Kings Meadows Community, Aldersgate

St Leonards 7250 Southern Cross Care Mount Esk

Youngtown 7249 Southern Cross Care Glenara Lakes

MEANDER VALLEY Council

IFC 15492 30 15481

F TF

16-17 15515

H CALD

25, 47, 67 15503

g H CALD

25, 47, 67 15446

Deloraine 7304 Grenoch Home

7 East Barrack St

6362 8300

Kanangra Hostel

10 Kanangra Dr

6362 8300

47 47 s 48 48 s

C D TF C F

15490

320 Westbury Rd

6343 2757

75 75 s

D TF

5 15437

70 High St

6774 8000

20 20

18096

10 Archer St

6391 1202

56 56 s

19517

Prospect Vale 7250 Tyler Village

NORTHERN MIDLANDS Council

15504

Campbell Town 7210 Campbell Town Health & Com'ty Serv

Longford 7301 Toosey Aged Care

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WEST TAMAR

PHONE (03)

s W C DT F b gH

Northern Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

1st time user? See page 87

DPS Advertisement Web Page Reference ID

WEST TAMAR Council Beaconsfield 7270 13 Bolton St

6702 6060

22 8 s

1-9 Freshwater Point Rd

1300 998 100

106 106

D TF

Cadorna House

91A Cormiston Rd

6327 1631

Calvary Riverside Views

58A Cormiston Rd

1800 527 272

33 15 s 88

TF T s W C DT F b gH

Beaconsfield District Health Service

Legana 7277 Regis Tasmania - Legana

Riverside 7250

BRIGHTON to GLENORCHY

PHONE (03)

15450

Dementia specific care

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura Bed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

Southern Aged Care Homes listed by Councils (LGAs) and then Suburbs

4 sub acute beds

Notes

IFC 15467 15476 30 21097

1st time user? See page 87

DPS Advertisement Web Page Reference ID

BRIGHTON Council Old Beach 7017 24 Stanfield Dr

6262 6000

18 Wentworth St

9376 1122

40 40

Derwent Views (formerly Freemasons) 7 Ballawinnie Rd

6282 5200

Queen Victoria Home Residential Care

13 Milford St

6243 3100

Southern Cross Care Fairway Rise

2 Toogood Dr

6246 7200

171 171 s 134 134 s 91 91 s

281 Cambridge Rd

6282 1111

1 Acorn Dr

1300 998 100

85 85 s

C D TF

13-23 Lower Rd

6261 2744

93 90 s

C D TF

6257 9100

50 50 s

6249 8766

45 45

1300 096 971

TF b

Wellington Views

CLARENCE Council

5 15430

C D TF

Bellerive 7018 Wintringham Southern Tasmania

22322

Lindisfarne 7015

Mornington 7018 Uniting AgeWell Mornington Community, Lillian Martin

D TF TF D TF

Warrane 7018 Regis Tasmania - Eastern Shore

DERWENT VALLEY Council

5 15520 H 53 15507 g H ATSI, CALD, LGBTIQ 25, 47, 67 21173 H 16-17 15478

IFC 15486

New Norfolk 7140 Corumbene Residential Care

GLAMORGAN-SPRING BAY Council

H Note 1

15438

Swansea 7190 May Shaw, Swansea

37 Wellington St

GLENORCHY Council

Visting pet prorgram

15463

Berriedale 7011 Uniting AgeWell Rosetta Community, Strathglen 2B Chardonnay Dr

Claremont 7011 Menarock LIFE Claremont

2-4 Mitcham Rd

Note: 1. Residential suites available with self contained kitchenette; pets allowed.

Menarock

LIFE

AGED CARE

2. Interconnecting rooms available

Live LIFE the way you like

CLAREMONT

H Note 2

16-17 15484 91 15513

2-4 Mitcham Road Claremont TAS 7011

p 1300 096 97 e enquiries@menarock.com.au menarocklife.com.au

Aged Care Guide

TASMANIA 2023/24

GLENORCHY continued to TASMAN

s W C DT F b gH

Southern Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

PHONE (03)

1st time user? See page 87

DPS Advertisement Web Page Reference ID

GLENORCHY Council continued Derwent Park 7009 264A Main Rd

6145 6600

96 84

Glenview Community Services

2-10 Windsor St

6277 8800

OneCare's Barossa Park Lodge

17A Clydesdale Ave

6208 0800

97 97 136 128 s

T F b g H Note 1 C D TF

6208 3208

84 84

142 Davey St

6216 2289

111 111 s

Barrington Lodge Aged Care Centre

120 Swanston St

1300 111 227

Mary Ogilvy House

51 Pirie St

6279 4200

Southern Cross Care Rosary Gardens

85 Creek Rd

6144 5200

77 77 80 72 s 94 94 s

TF TF TF b

43 43 s 69 69 s 60 60

F TF TF

g H CALD g H CALD H

25, 47, 67 15511

g H CALD

25, 47, 67 15465

Note 3

15494

Korongee Aged Care Facility

Glenorchy 7010

Rosetta 7010 Uniting AgeWell Rosetta Community, Strathaven 9 Strathaven Dr

HOBART Council

Visiting pet program

D TF

21432 15512 23, 51 20971 16-17 15462

Hobart 7000 St Ann's

New Town 7008

Sandy Bay 7005 Southern Cross Care Guilford Young Grove 13 St Canice Ave

6225 1025

Southern Cross Care Sandown Apartments Southerwood Dr

6216 7100

Uniting AgeWell Queenborough Rise Community 3 Peel St

6283 4000

Note 2

D TF

South Hobart 7004

5 15460 59 15426 15466 25, 47, 67 15456

25, 47, 67 15477 16-17 17818

14 Gore St

6221 2200

119 119 s

15 Chapman Ave

6298 9200

16 11

TF b

3278 Huon Hwy

6264 7100

93 81 s

Christian Homes Tasmania Hawthorn Village 23A Wells Pde

6229 1397

52 52 s

C D TF

57 15510

27 Redwood Rd

6283 1100

95 95 s

D TF

23, 51 15444

Christian Homes Tasmania Snug Village 10A Torpy Ave

6267 9966

62 62 s

C D TF

57 15442

6269 1000

72 72

16-17 15458

13 Church St

6135 0540

18 10

1614 Nubeena Rd

6250 9000

24 24 s

Southern Cross Care Rivulet

HUON VALLEY Council Dover 7117 Huon Regional Care Dover

Franklin 7113 Huon Regional Care Franklin

KINGBOROUGH Council

15509

D TF b

Blackmans Bay 7052 Kingston 7050 OneCare's Bishop Davies Court

Snug 7054

SORELL Council Sorell 7172 Uniting AgeWell Sorell Community, Ningana 1 The Circle

SOUTHERN MIDLANDS Council Oatlands 7120 Midlands Multi Purpose Health Centre

15493

TASMAN Council Nubeena 7184 Huon Regional Care Tasman

Note: 1. CALD, LGBTIQ - Visiting pet program

2. Conjoined rooms also available

3. Includes beds for rural health clients

TF b

Note 3

15479

AgedCareGuide.com.au

TASMANIA 2023/24

Type

Christian Homes Tasmania

OneCare Queen Victoria Care Regis Aged Care Respect Aged Care

Southern Cross Care (TAS)

Uniting AgeWell

AREA PHONE (03)

VILLAGE

13 22 78

Karingal Retirement Living

Devonport

Denison Court

Kingston 6239 3516

99 99 Kingston 6239 3516 9 Freeman Court Kingston 6239 3516 9 Freeman Village Lauderdale 6239 3516 9 Roches Beach Living Snug 6239 3516 9 Snug Independent Living Units Kingston 6239 3516 99 Wellington Vista Retirement Village Blackmans Bay 6239 3516 99 Wells Court The Manor Gardens Independent Living Units Kings Meadows 6345 2101 9 Lindisfarne 6243 3100 9 Village Norwood 1300 998 100 99 Regis Norwood Retirement Living Garden Village (formerly Masonic Garden Village) Norwood 6345 7131 9 Newstead Courts (formerly Masonic Care Tasmania) Newstead 6345 7131 9 Lindisfarne 6282 5200 999 Retirement Living Tamar Valley Court (formerly Masonic Care Tasmania) Exeter 6345 7131 9 Prospect Vale 6343 2757 9 Tyler Village West Hobart 6282 5400 99 AA Lord Retirement Village South Launceston 6344 7911 99 Ainslie Chalet/Village Launceston Low Head 6344 7911 99 Ainslie Village Low Head Westbury 6344 7911 99 Ainslie Village Westbury Lindisfarne 6282 5400 9 Fairway Rise Lifestyle Village Youngtown 6344 7911 9 Glenara Lakes Village Launceston Taroona 6251 3510 9 Grange Villas Sandy Bay 6251 3510 99 Guilford Young Grove Villas Sandy Bay 6251 3510 9 Saint Canice Lifestyle Village Sandy Bay 6251 3510 9 Sandown Lifestyle Village Taroona 6251 3510 99 Taroona Village Somerset 6344 7911 9 Yaraandoo Village Somerset Newnham 6323 8200 99 Aldersgate Village Independent Living Units Cottage Gardens Independent Living Units Mornington 6208 3208 99 George Town 6341 1400 99 Denison Court Independent Living Units Glenrowan Village Independent Living Units Perth 6341 1400 9 Kingston 6208 3208 99 Kingston Independent Living Units Montrose 6208 3208 99 Montrose Independent Living Units New Town 6208 3208 99 New Town Independent Living Units Sorell 6208 3208 99 Ningana Independent Living Units Sandy Bay 6208 3208 9 Queenborough Rise ILUs Latrobe 6341 1400 99 Strathdevon Units Berriedale 6208 3208 99 Strathglen Mews ILUs Wesley Court Independent Living Units South Launceston 6341 1400 99

Note: 1. Small pets welcome in selected units 2. Supported Living also on site

Fees/Costs

DPS Web Notes Advert Page ID

BAPTCARE to UNITING AGEWELL ORGANISATION Baptcare

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

48 20663 9 9 57 19489 9 9 57 19490 999 57 38672 99 57 20369 999 57 19487 999 57 19491 99 57 19488 99 23, 51 15498 99 53 21841 99 IFC 21425 9 5 18086 99 5 18087 99 5 19538 99 Note 1 5 18090 99 5 15437 9 9 25, 47, 67 15445 999 999 Note 2 25, 47, 67 18073 25, 47, 67 19541 999 25, 47, 67 19154 999 25, 47, 67 20381 99 999 25, 47, 67 19543 99 999 25, 47, 67 15449 9 9 9 99 999 Note 3 25, 47, 67 19545 25, 47, 67 18778 99 999 25, 47, 67 19544 99 999 25, 47, 67 15433 999 25, 47, 67 19542 9 999 99 9999 Note 4 16-17 18091 16-17 15425 99 9 9 Note 4 16-17 18092 9999 9 9999 Note 4 16-17 15447 16-17 15505 9 16-17 15431 9 9 16-17 15428 9 16-17 15427 99 9 16-17 19500 999 99 16-17 15485 9 9 9 16-17 18093 99 9 99 16-17 15443 99 9999

999 9 9 99 99 999 99 9 999 99 9 999 999 999 99 9 9 9 9 9

3. 24 hour monitored emergency call 4. No pets allowed

* This section only includes organisations who have chosen to advertise

Definitions see page 84

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

HCPs Tasmania

H O M E C A R E P A C K A G E S

TASMANIA 2023/24

Home Care Packages directory – Approved Providers Approved Home Care Package providers deliver home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers in Tasmania. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in three regions: North Western, Northern and Southern. The list below is a quick reference guide to help you find in which group council districts are listed. For example Launceston LGA is grouped under Northern. Page 88 is a colour coded map of Tasmania to show you which council districts are grouped together.

Council District

Region

Council District

Region

Break O'Day

Northern

Huon Valley

Southern

Brighton

Southern

Kentish

North West

Burnie

North West

King Island

North West

Central Coast

North West

Kingborough

Southern

Central Highlands

Southern

Latrobe

North West

Circular Head

North West

Launceston

Northern

Clarence

Southern

Meander Valley

Northern

Derwent Valley

Southern

Northern Midlands

Northern

Devonport

North West

Sorell

Southern

Dorset

Northern

Southern Midlands

Southern

Flinders

Northern

Tasman

Southern

George Town

Northern

Waratah-Wynyard

North West

Glamorgan-Spring Bay

Southern

West Coast

North West

Glenorchy

Southern

West Tamar

Northern

Hobart

Southern

North Western Northern Southern

AgedCareGuide.com.au

TASMANIA 2023/24

How to read the HCP table

The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au . The same type of care and services are provided under each HCP level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1. Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you. These icons help you find the packages that are most suitable for you.

North Western Northern Southern

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Tasmania SERVICE PROVIDER

n Anglicare TAS Home Care Packages North n Anglicare TAS Home Care Packages North West n Anglicare TAS Home Care Packages South n At Home Services Feros Care Southern Tasmania n Baldwin Living HomeServe Tasmania n Baptcare Home Help Orana nnnn Better Living Home Care Packages (TAS) nnnn Calvary Community Care Tasmania Home Care Packages n Care Forward Home Care Packages North n Care Forward Home Care Packages North West n Care Forward Home Care Packages South n Christian Homes Tasmania Home Care Services n Community Based Support Home Care Packages nnnn Community Care TASMANIA nnnn Continuity Care Australia Pty Ltd n Corumbene Community Services nnnn Family Based Care Tasmania nn Feros Care/ At-home aged care in Tasmania nnn Freedom Home Care (TAS) n Glenview Home Care n Happy Living Home Care Packages n HealthWest Community Services nnnn Home Caring

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

Notes

PHONE (03)

Cultural Environment

DPS Web Advert Page ID

1800 466 300 1234 8ZetR

21 19157

1800 466 300 1234 8Zet

21 21856

1800 911 989 1234 8ZR

22075

1800 466 300 1234 8Zet

21 19156

1300 090 256 1234 8e

1234 8Zet 1300 307 344 1234 8ZetR 1800 527 272 1234 8ZeR 1300 364 876 1234 8ZetR 1300 364 876 1234 8ZetR 1300 364 876 1234 8ZetR 6239 3516 1234 8ZR 1300 227 827 1234 8ZetR 1300 722 400 1234 8ZetRg 1800 012 273 1234 8ZeYtR 6261 7330 1234 8et 1800 684 098 1234 8tg 1300 418 418 1234 8e 1300 480 771 1234 8ZtR 6277 8800 1234 8ZeYtg 1300 911 728 1234 8ZetR 6495 1570 1234 8ZtR 1300 875 377 1234 8Zeg

20733 48 17562

13 22 78

Note: 1. Bhutanese, CALD, LGBTIQ, NESB, Nepalese 2. ATSI, CALD, Chinese, Filipino, Indonesian, Irish, LGBTIQ, Malaysian, Singaporean

22200 30 14693 20954 20955 20956 57 17534 27 21845 Note 1

17525 63349 17527

Note 2

99, OBC 19162 20732 18772

Note 3

17533 62822 17557

Note 4

39049

3. CALD, Filipino, LGBTIQ, Polish 4. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

North Western Northern Southern

Aged Care Guide

TASMANIA 2023/24

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Tasmania SERVICE PROVIDER

n Huon Regional Care Home Care n Independent Health Care Service Hobart n Independent Health Care Service Launceston n Independent Health Care Service Southern Tasmania nnnn integratedliving Australia Tasmania n integratedliving Northern (TAS) n Just Better Care Hobart n Karadi Aboriginal Corporation Aged Care nnnn KinCare TAS n KNC Home Care Packages nnnn Let's Get Care (TAS) nnnn Lite n' Easy nn May Shaw Home Care nnnn MCWA - Aged Care With A Difference n Medea Park Residential Care n Migrant Resource Centre Home Care nnnn OneCare Home Care Services Tasmania nnnn Prompt Care TAS n Queen Victoria Home Community Care n QVCare Home Care Package n Regis Home Care Tasmania - North n Regis Home Care Tasmania - South nnnn Respect Home Care (formerly Masonic Care Tasmania Home Care) nnnn Right at Home RightCare n n Salvos Home Care TAS n SETAC Community Care n South Eastern Community Care - Home Care Packages nnnn Southern Cross Care Home & Community Services nnnn The CareSide nnnn The District Nurses Home Care Packages n The Parkside Foundation Home Care Packages n Toosey Community Care n Uniting AgeWell Tasmania North Home Care nnn Uniting AgeWell Tasmania North West Home Care n Uniting AgeWell Tasmania South Home Care nnnn Vege2go n Wintringham Southern Tasmania n Wynyard Care Centre

Home Care Packages Levels

Home Care Packages Supplement

1234 8ZetR 6228 3899 1234 8ZetR 6228 3899 1234 8ZetR 6228 3899 1234 8ZetR 1300 782 896 1234 8ZetR 1300 782 896 1234 8ZetR 1300 930 239 1234 8Z 6272 3511 1234 8tRg 1300 110 254 1234 8ZetR 02 9988 4966 1234 8Z 1300 497 442 1234 8ZeYtR 13 15 12 1234 8 6257 9100 1234 8ZetR 9318 1111 1234 8ZetRg 6376 1355 1234 8ZetR 6221 0999 1234 8Zg 1300 555 409 1234 8ZetR 1800 472 273 1234 8ZetR 6243 3100 1234 8e 6243 3100 1234 8Zeg 1300 188 740 1234 8Ze 1300 998 100 1234 8Ze 1300 144 144 1234 8ZtR 07 3054 1360 1234 8ZR 1300 111 227 1234 8ZeR 6295 1125 1234 8ZetRg 6269 1200 1234 8ZetRg 6185 0700 1234 8ZeYtR 1300 854 080 1234 8ZetR 6208 0500 1234 8ZeYtR 6243 6044 1234 8ZeRg 6391 1202 1234 8Zt 6715 7000 1234 8Zet 6715 7000 1234 8Zetg 6289 8800 1234 8ZeYtg 0450 876 088 1234 8 9376 1122 1234 6442 1760 12 8Z 6264 7108

Note: 1. Includes packages for clients with challenging behaviours 2. Bosnian, CALD, Croatian, European, Former Yugoslavian, Italian, LGBTIQ, Macedonian, Maltese, Russian, Serbian, Slavic, Turkish, Ukrainian A LEADING SERVICE PROVIDER

Notes

PHONE (03)

DPS Web Advert Page ID

Helping our communities enjoy the life they want to live

17540 33 22382 33 22383 33 17535 17529 38351 29 62081 ATSI

17559

Note 1

18094 22191 38288

Fee for service available

49557 17542 22041

Note 2

15453 CALD

17545 23, 51 17523 21889 53 21842 53 15507

ATSI, CALD, LGBTIQ

IFC 17536 IFC 19153

Note 3

5 17541 22069

Note 4

59 17537 ATSI

17550 95 17551

CALD, Polish

25, 47, 67 17521 38183 26 21433 CALD

17547

DVA Community Nursing

17561 16-17 17522

ATSI

16-17 17554

CALD

16-17 17528 63754 22322 18084

3. Priority for clients with short term memory loss 4. Oxygen and Enteral Feeding Supplement

Ph (03) 6269 1200

12 Somerville St, Sorell TAS 7172 www.secommunitycare.com.au

AgedCareGuide.com.au

TASMANIA 2023/24

Culturally Appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

Cultural Group ATSI

Aged Care Home Name Queen Victoria Home Residential Care

DPS Web ID Lindisfarne 6243 3100 15507

Cultural Group CALD

Aged Care Home Name Southern Cross Care Mount Esk

DPS Web ID St Leonards 6339 1205 15503

ATSI

Uniting AgeWell Latrobe Community, Strathdevon Latrobe 7038 0400 15485

CALD

Southern Cross Care Rivulet

South Hobart 6221 2200 15465

CALD

Glenview Community Services

Glenorchy 6277 8800 15512

CALD

Southern Cross Care Sandown Apartments

Sandy Bay 6216 7100 15477

CALD

Queen Victoria Home Residential Care

Lindisfarne 6243 3100 15507

CALD

Southern Cross Care Yaraandoo

Somerset 6435 1010 15436

CALD

Southern Cross Care Ainslie Low Head

Low Head 6208 5100 15432

LGBTIQ

Glenview Community Services

Glenorchy 6277 8800 15512

CALD

Southern Cross Care Glenara Lakes

Youngtown 6343 6777 15446

LGBTIQ

Queen Victoria Home Residential Care

Lindisfarne 6243 3100 15507

CALD

Southern Cross Care Guilford Young Grove

Sandy Bay 6225 1025 15511

PHONE (03)

Culturally Appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

Cultural Group Arabic

Service Provider Home Caring

DPS Web ID 1300 875 377 39049

Cultural Group Filipino

Asian

Home Caring

1300 875 377 39049

6277 8800

17533

ATSI

Family Based Care Tasmania

1800 684 098 19162

Filipino Glenview Home Care Fmr Yugoslavian MCWA - Aged Care With A Difference

9318 1111

22041

ATSI

Karadi Aboriginal Corporation Aged Care

6272 3511

17559

Greek

Home Caring

1300 875 377 39049

ATSI

QVCare Home Care Package

6243 3100

15507

Hindi

Home Caring

1300 875 377 39049

PHONE (03)

Service Provider Family Based Care Tasmania

DPS Web ID 1800 684 098 19162 PHONE (03)

ATSI

SETAC Community Care

6295 1125

17550

Indian

Home Caring

1300 875 377 39049

ATSI

Uniting AgeWell Tasmania North West Home Care

6715 7000

17554

Indonesian Family Based Care Tasmania

1800 684 098 19162

Bhutanese

Community Care TASMANIA

1300 722 400 17525

Irish

Family Based Care Tasmania

1800 684 098 19162

Bosnian

MCWA - Aged Care With A Difference

9318 1111

22041

Italian

Home Caring

1300 875 377 39049

CALD

Community Care TASMANIA

1300 722 400 17525

Italian

MCWA - Aged Care With A Difference

9318 1111

CALD

Family Based Care Tasmania

1800 684 098 19162

LGBTIQ

Community Care TASMANIA

1300 722 400 17525

22041

CALD

Glenview Home Care

6277 8800

17533

LGBTIQ

Family Based Care Tasmania

1800 684 098 19162

CALD

MCWA - Aged Care With A Difference

9318 1111

22041

LGBTIQ

Glenview Home Care

6277 8800

17533

CALD

Migrant Resource Centre Home Care

6221 0999

17545

LGBTIQ

MCWA - Aged Care With A Difference

9318 1111

22041

CALD

QVCare Home Care Package

6243 3100

15507

LGBTIQ

QVCare Home Care Package

6243 3100

15507

CALD

South Eastern Community Care - Home Care Packages

6269 1200

17551

Macedonian MCWA - Aged Care With A Difference

9318 1111

22041

CALD

The Parkside Foundation Home Care Packages

6243 6044

17547

Malaysian

Family Based Care Tasmania

1800 684 098 19162

CALD

Uniting AgeWell Tasmania South Home Care

6289 8800

17528

Maltese

MCWA - Aged Care With A Difference

9318 1111

Chinese

Family Based Care Tasmania

1800 684 098 19162

Nepalese

Community Care TASMANIA

1300 722 400 17525

Chinese

Home Caring

1300 875 377 39049

NESB

Community Care TASMANIA

1300 722 400 17525

Croatian

MCWA - Aged Care With A Difference

9318 1111

22041

Polish

Glenview Home Care

6277 8800

17533

European

MCWA - Aged Care With A Difference

9318 1111

22041

Polish

South Eastern Community Care - Home Care Packages

6269 1200

17551

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

22041

Aged Care Guide

TASMANIA 2023/24

Culturally Appropriate Home Care Packages continued Cultural Group Russian

Service Provider MCWA - Aged Care With A Difference

Serbian

MCWA - Aged Care With A Difference

9318 1111

DPS Web ID 22041

Cultural Group Turkish

Service Provider MCWA - Aged Care With A Difference

9318 1111

DPS Web ID 22041

9318 1111

22041

Ukrainian

MCWA - Aged Care With A Difference

9318 1111

22041

PHONE (03)

Singaporean Family Based Care Tasmania

1800 684 098 19162

Slavic

9318 1111

MCWA - Aged Care With A Difference

PHONE (03)

Vietnamese Home Caring

1300 875 377 39049

22041

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

Aged Care Guide

PHONE (03)

Activ8 Health Club

02 8544 0487

AHP Disability Services

1800 247 342

PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision son Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

See Definition of Terms page 84

Notes

CHS

In Home Care Services

TASMANIA 2023/24

9 9

9 Angels Care Australia 1800 264 357 9 999999999999999 Anglicare TAS Home Care Services 1800 466 300 9 9 999999999999 Note 1 Australian Recreational Therapy Association 02 9887 5035 9 9 Australian Red Cross Aged Care Services TAS 6235 6077 9 9 9 99 Note 2 Avant Innovations 02 8315 2834 9 Better Living Home Care Packages (TAS) 1300 307 344 9 999999999999 Bright Diets 0413 774 411 9 Calvary Community Care Tasmania Home Care 1800 527 272 9 99999 999999999 Calvary Home Maintenance & Modifications 1300 660 022 9 9 Campbell Town Health & Community Services 6774 8000 9 9 9 99 9 999 Gardening not available Care Forward Allied Health Services 1300 364 876 9 Care Forward Home Support Services 1300 364 876 9 9 99999 9 99 Careseekers 1300 765 465 9 99 99 99999 Coastal Dietetics 0488 903 659 9 Community Based Support Home Maint Prog 1300 227 827 9 9 9 Community Based Support In-Home Care Services 1300 227 827 9 9 99 99999 999 Community Care TASMANIA 1300 722 400 9 9 99 99 999999 Continuity Care Australia Pty Ltd 1800 012 273 99 99 999999999 Corumbene Community Services 6261 7330 9 99999 999999999 Dixons Pharmacy 6442 2132 9 Empower Healthcare 1300 043 578 9 Encara | Allied Health 1300 761 965 9 Family Based Care Tasmania 1800 684 098 9 99 99 999999999 Freedom Home Care 6344 8244 9 99 99 99 Glenview Home Care 6277 8800 9 9 99999999 999 Happy Living Home Care Packages 1300 911 728 9 999999 99 99 Healing Through Arts 0423 748 060 9 Home Caring 1300 875 377 9 99 9999 999 Andrew Stewart - Hearing Connections

0411 757 622

Note: 1. Includes access to assistive technology & mobility equipment, carer support & pet care

DPS Web Advert Page ID 40849 61648 58043 55116 21 20953 20030 38811 40099 22200 41241 30 14129 30 37128 18096 38066 21403 21553 63124 27 21844 27 17524 17525 63349 17527 55385 55321 49136 99, OBC 19162 45647 17533 62822 48202 39049

2. Services provided as daily telephone support through Telecross

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

TASMANIA 2023/24

In Home Care Services PHONE (03)

Home Instead Hobart

6240 3323

Home Modifications Australia (MOD.A)

0412 921 221 9

I Hate Cooking

0410 526 477

integratedliving Australia Tasmania

1300 782 896 9

integratedliving Northern (TAS) Just Better Care Hobart Just Better Care Tasmania KinCare TAS KNC Home Care Packages Lite n' Easy

Notes

CHS

See Definition of Terms page 84

9 9 1300 110 254 9 9 02 9988 4966 9 9 13 15 12 9 1300 930 239

1300 930 239

Lonvara

0411 952 410 1300 158 746

Mable

1300 736 573

May Shaw Home Care

6257 9100

MCWA - Aged Care With A Difference

9318 1111

Mersey Community Care Association

6424 8883

9 9 99 9 99 9 99

Note: 1. Short Term Restorative Care available. 2. Veteran's Home Care funding is only available for nursing services.

DPS Web Advert Page ID 62079

Includes home modifications

1300 782 896 9

Lusio Rehab the home of LusioMATE

9999

9 9 9999 999 99 Note 1 9 999 9 Note 2 99 99 99 999 99 99999 999 99999999 999 99 99999 999 Shopping excluded 9 9 9 999999999999 99 99 9 999 99 99999 999 Note 3 9 99 999

19818 53390 17529 38351 29 62081 29 62083 18094 22191 49557 45720 49573 22109 17542 22041 45741

3. Services also for CALD clients through Access & Support Program

Family Based Care is a community based not for profit organisation that provides In Home and Community Support to the aged, to people with a disability, respite support to their carers, and rehabilitation re-ablement and wellness services. At Family Based Care our Coordination team will work with you to develop a care plan that best suits your individual support needs. Our flexible approach to support will provide peace of mind to you and your loved ones that your support needs will be taken care of. We can help you to navigate the My Aged Care System and the NDIS to ensure you get the best value with the minimum of stress.

The In Home Care services we provide include domestic assistance, personal care, meal preparation, assistance with shopping (online & in person), home maintenance, spring cleaning, gardening, assistance during recuperation, allied health services including psychology, speech pathology and occupational therapy. We guarantee a high level of service through our reliable, trusted and well trained employees.

Contact Family Based Care on

(03) 6431 8411 or free call 1800 684 098

for further information about how we can support you. admin@familybasedcare.org.au ● www.familybasedcare.org.au All employees have a current National Police Check and Working with Vulnerable People certification. Family Based Care is a trusted, local, non-faith based provider of home and community support services with offices in Burnie, Launceston and Hobart. ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning Family Based Care 191x130-2023-V1.indd 1 15/6/23 9:58 am NESB Non English Speaking Background VHC Veterans' Home Care IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

In Home Care Services

Migrant Resource Centre Home Care

PHONE (03)

CHS

See Definition of Terms page 84

TASMANIA 2023/24

PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

100

6221 0999

9999 9 National 360 Tasmania 7019 9306 9 Nourish'd Meals 07 3132 3957 9 9 9 9 OneCare Home Care Services Tasmania 1300 555 409 9 99999 999999999 Pinky Community Support 0439 189 886 99 99 99 99 Plena Healthcare 13 60 33 9 Prompt Care TAS 1800 472 273 9 9 999999999999 Quantum Reading Learning Vision 1300 883 853 9 99 Radiance Hobart Counselling & Self-Development 0409 191 342 9 Remedy Health Care 1300 734 224 9 999 99 9 99 Right at Home RightCare 07 3054 1360 99999999999 9 9 Safety and Mobility 02 9983 9520 9 Salvos Home Care TAS 1300 111 227 9 9 99 999999999 Seating Matters 1300 001 050 9 Simply Nutrition Dietitians 1300 380 694 9 South Eastern Community Care - Home and 6269 1200 9 9 99999999 999 Community Care Services Suzanne Vandeleur 0408 059 395 9 TabTimer 1300 822 846 9 9 Medication reminder product 9 9 9 The CareSide 1300 854 080 9 9 99 999999999 The District Nurses 6208 0500 9 The District Nurses Home Care Services 6208 0500 9 9 99999999 999 Includes end of life care The District Nurses Private Services 6208 0500 9 9 999999999999 The INS Group 02 4254 6226 9 The Parkside Foundation Respite Options 6243 6044 9 9 9 9 999 Note 2 Therapeutic Pillow International 8585 6685 9 Therapy Alliance Group 1300 661 945 9 Toosey Community Home Support Program 6391 1202 9 9 99 9999 999 Note 3 Unique Care and Accommodation 0481 054 899 99 999 99999 Uniting AgeWell Respite and Carer Support 1300 783 435 9 9 Uniting Carer Services 1300 277 478 9 9 9 99 VisAbility Tasmania 6232 1222 Note 4 9 West Tamar Physiotherapy 6394 4111 9 Wyndarra Centre In Home Care 6452 2722 9 99999 999 mobility Aged Care

1300 438 227

9 99

Notes Note 1

DPS Web Advert Page ID 17545

Note: 1. Specialised support services for CALD clients; Aged Care counselling & social work services available 2. Includes services for clients with dementia and/or challenging behaviours

61859 63109 53721 23, 51 17523 55466 37938 21889 40584 45784 18679 22069 43412 59 17537 40570 60946 95 19532 54699 19268 38183 26 45667 26 19502 26 19510 40696 19520 40712 44825 17561 40726 16-17 61763 37260 38326 45693 17565

3. Flexible respite available; Allied Health available 4. In home services; orientation & mobility training

AgedCareGuide.com.au

See Definition of Terms page 84

SUBURB

Baptcare Orana Respite & Social Centre Bisdee Community Centre Campbell Town Health & Community Services Community Based Support Social Hubs Deloraine Day Centre Emmerton Park Aged Care Facility integratedliving Australia Tasmania integratedliving Northern (TAS) May Shaw Social Support Groups Meercroft Care Migrant Resource Centre Home Care Regis Day Respite Tasmania - North Regis Day Respite Tasmania - South South Eastern Community Care - Day Respite Centres The Parkside Foundation Social Support Groups Uniting AgeWell Hobart AgeWell Centre Uniting AgeWell Latrobe AgeWell Centre Uniting AgeWell Launceston AgeWell Centre Uniting AgeWell Respite and Carer Support, Tasmania Westbury Community Health Centre & Day Centre Wyndarra Community & Resource Centre

PHONE (03)

Notes

CHS

Centre Based Care (CBC)

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

TASMANIA 2023/24

DPS Web Advert Page ID 48 20655

9 99 9 999 9999 Campbell Town 6774 8000 9 9 999 Services for frail aged & disabled clients Moonah 1300 227 827 9 999 9999 Deloraine 6701 2126 9 99 99 Smithton 6452 9400 9 9 9999 1300 782 896 9 9999999 Mowbray 1300 782 896 9 9999999 Swansea 6257 9100 9 9 99 Devonport 6421 0111 9 999 9999 Glenorchy 6221 0999 9 9 9 99 Legana 1300 188 740 9 999999 Note 1 Warrane 1300 188 740 9 999999 Note 1 Sorell 6269 1200 9 9 9999 CALD Mornington 6243 6044 9 9 999 Mornington 6289 8800 9 9 999 Latrobe 6289 8800 9 9 999 Newnham 6289 8800 9 9 99 Hobart 1300 783 435 9 9 Westbury 6701 2150 9 99 999 Smithton 6452 2722 9 99999

East Devonport

9999 Includes overnight cottage respite

101

13 22 78

Glenorchy 6277 8820

19560 18096 27 21426 22086 15508 17529 38351 17542 15461 17545 IFC 20052 IFC 19519 95 19155 20975 16-17 19501 16-17 20973 16-17 20972 16-17 61763 19460 20360

Note: 1. Respite service included in-home if client unable to attend the Centre

AgedCareGuide.com.au

Day Therapy Centres SUBURB

Deloraine Day Centre integratedliving Australia Tasmania integratedliving Northern (TAS) Mt St Vincent VisAbility Tasmania

PHONE (03)

Com pl Die ement titia ary Div n & Nu Thera ersi pis trit Exe onal T ionist t her rcis Hyd e Ther apist api rot Occ herap st upa y Se Phy tiona rvices l Th sio Pod therap erapis t iatr ist Psy ist cho Reg logy/C iste ou Soc red Nu nsellin ial W rse g Spe orker ech The rap ist

TASMANIA 2023/24

Notes

Deloraine 6701 2126

1300 782 896 Mowbray 1300 782 896 West Ulverstone 6425 6668 Hobart 6232 1222

Westbury Community Health Centre & Day Centre

Westbury 6701 2150

Wyndarra Community & Resource Centre

Smithton 6452 2722

9 9 99

DPS Web Advert Page ID 22086 17529 38351

5 15459

9 9

38326

99 9

19460 20360

102

Aged Care Guide

Products & Services

PHONE (03)

TASMANIA 2023/24

Advert Page

DPS Web ID

ADVOCACY AND INFORMATION

Products & Services

DPS Web ID

END OF LIFE

COTA Holidays

1300 150 050

COTA Membership Family Based Care Tasmania Your Say Advocacy Tasmania

37983

Family Based Care Tasmania

1800 684 098

99, OBC

19162

1300 140 050

37463

The District Nurses

6208 0500

45667

1800 684 098

99, OBC

19162

The District Nurses STRC

6208 0500

37387

1800 005 131

37357

COTA Insurance

1300 130 050

37982

6220 8330

37598

6208 0500

37387

1800 684 098

99, OBC

19162

ASSESSMENTS

FINANCIAL SERVICES

Calvary Home Care Tasmania

1300 660 022

19526

Invest Blue

Dementia Support Australia TAS

1800 699 799

81, IBC

38115

HEALTHCARE EQUIPMENT

Family Based Care Tasmania

1800 684 098

99, OBC

19162

The District Nurses STRC

Just Better Care Tasmania

1300 930 239

62083

LEGAL AND MEDIATION

OneCare DVA Nursing Services

6345 2124

23, 51

37383

Family Based Care Tasmania

The District Nurses

6208 0500

45667

MEDICATION MANAGEMENT

The District Nurses STRC

6208 0500

37387

ASSISTIVE TECHNOLOGY Calvary Home Maint & Modifications

1300 660 022

37128

The District Nurses STRC

6208 0500

37387

CASE MANAGEMENT

Calvary Home Care Tasmania

1300 660 022

19526

Family Based Care Tasmania

1800 684 098

99, OBC

19162

The District Nurses STRC

6208 0500

37387

Calvary Home Maint & Modifications

1300 660 022

37128

6208 0500

37387

6208 0500

37387

1300 404 547

63814

Calvary Home Maint & Modifications

1300 660 022

37128

The District Nurses STRC

6208 0500

37387

6269 1200

37384

MOBILITY AND EQUIPMENT

Calvary Home Care Tasmania

1300 660 022

19526

The District Nurses STRC

Dementia Support Australia TAS

1800 699 799

81, IBC

38115

PATIENT CARE EQUIPMENT

Family Based Care Tasmania

1800 684 098

99, OBC

19162

The District Nurses STRC

Just Better Care Tasmania

1300 930 239

62083

PLACEMENT CONSULTANTS

OneCare DVA Nursing Services

6345 2124

23, 51

37383

Care Matcher National

The District Nurses STRC

6208 0500

37387

DEMENTIA ADVISORS Dementia Support Australia TAS

1800 699 799

81, IBC

38115

Family Based Care Tasmania

1800 684 098

99, OBC

19162

EDUCATION AND TRAINING Family Based Care Tasmania

PHONE (03)

Advert Page

SAFETY AND SECURITY

SKIN AND WOUND CARE South Eastern CC - Com'ty Nursing

1800 684 098

99, OBC

19162

C O M PA R E CHOOSE C O N TA C T Compare, choose and contact 5,000+ nursing homes, retirement villages and home care providers. Dynamic mapping helps you search your suburb or council area for the care you need. Unlock free member benefits including: • Create and save multiple application forms • Apply to numerous nursing homes using the one application • Track your progress via the application and enquiry history

AUSTRALIA’S #1 AGED CARE WEBSITE

AgedCareGuide.com.au IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

TASMANIA 2023/24

Resi de n Sup tial Age port dC Reti ed & A are / SR ssist rem S Hom ent Liv ed Livi ng ing e Ca In H re Pack ome age Cent Care Se s re B r vi c Day ased Ca es The r e Prod rapy Ce ntre ucts and S er v ices

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with Aged Care Guide ORGANISATION

PHONE (03)

Advocacy Tasmania Anglicare Tasmania

WEBSITE (www.)

1800 005 131

contact@yoursaytas.org

advocacytasmania.org.au

1800 243 232

customerservice@anglicare-tas.org.au

anglicare-tas.org.au

Baptcare Ltd

9831 7222

info@baptcare.org.au

baptcare.org.au

Calvary Community Care

1300 660 022

ccc@calvarycare.org.au

calvarycare.org.au

Care Matcher

1300 404 547 eamonn.fitzpatrick@carematcher.com.au

Christian Homes Tasmania

6239 3514

Community Based Support

1300 227 827

admin@cbsaust.org.au

cbsaust.org.au

COTA

1300 140 050

info@cotamembership.org,au

cotamembership.org.au

Dementia Support Australia

1800 699 799

dsa@dementia.com.au

dementia.com.au

Family Based Care Tasmania

1800 684 098

admin@familybasedcare.org.au

familybasedcare.org.au

Hobart District Nursing Service

6208 0500

enquiriestdn@thedistrictnurses.org.au

thedistrictnurses.org.au

Independent Health Care Service

6228 3899

ihcs@independenthealth.com.au

independenthealth.com.au

Invest Blue

6220 8330

Hobart@investblue.com.au

strategicfp.com.au

Just Better Care Australia

1300 587 823

info@justbettercare.com

justbettercare.com

Menarock Life

9898 1000

mycare@menarock.com.au

menarocklife.com.au

OneCare Limited

6220 1200

info@onecare.org.au

onecare.org.au

Queen Victoria Care

6243 3100

admin@qvcare.com.au

qvcare.com.au

Regis Aged Care Pty

1300 998 100

advice@regis.com.au

regis.com.au

Respect Aged Care

1300 144 144

info@respect.com.au

respect.com.au

South Eastern Community Care

6269 1200

mail@secommunitycare.com.au

secommunitycare.com.au

Southern Cross Care (Tasmania)

6146 1800

enquiries@scctas.org.au

scctas.org.au

The Salvation Army Aged Care

1300 111 227

acp.enquiries@aue.salvationarmy.org

agedcare.salvos.org.au

Uniting AgeWell

1300 783 435

info@unitingwell.org

unitingagewell.org

Abbreviations (HC)................................................................................High Care (LC).................................................................................. Low Care AC..................................................................................Aged Care ACAT.........................................Aged Care Assessment Team ACF.................................................................Aged Care Facility Aged Care Service............................... Aged Care Service(s) Apts.......................................................................... Apartments Assoc......................................................................... Association ATSI................................... Aboriginal, Torres Strait Islander Aust.......................................................................... Australia(n) CALD..........................Culturally and Linguistically Diverse CBC................................................................ Centre Based Care CC...................................Community Care/Care Community CDC.................................................... Consumer Directed Care CHSP............Commonwealth Home Support Programme Cncl.................................................................................... Council Cnr........................................................................................Corner Com’ty...................................................................... Community Coop.......................................................................... Cooperative Corp.......................................................................... Corporation CS...........................................................Community Service(s) Ct............................................................................................ Court Ctr......................................................................................... Centre D...........................................................................................Divider DAP.................................... Daily Accommodation Payment SRS Supported Residential Service

info@cht.org.au

103

9 9

carematcher.com.au

cht.org.au/

99 99 9 99 99 999 99 99 9

Advert Page 77 21 48

9 9

30 71 57 27

9 9 9 9

78 81, IBC 99, OBC 26 33

9 9

999 9 99 99 9 99 9 999 9 9999 9 99 9 9999

23, 51

9 9 9 9 9

HSP/S.......................... Home Support Program/Service(s) HSS................................................ Home Support Services(s) IBC.................................................................. Inside Back Cover DBMAS........................ Dementia Behaviour Management IFC................................................................. Inside Front Cover Advisory Service IHC.......................................................................... In Home Care Dem.............................................................................. Dementia IL.................................................................Independent Living Dis.................................................................................. Disability ILU............................................... Independent Living Unit(s) Dist......................................................................................District Indep...................................................................... Independent DRC..............................................................Day Respite Centre IT........................................................ Information Technology DTC..............................................................Day Therapy Centre LGA................................................ Local Government Area(s) DVA.....................................Department of Veterans’ Affairs LGBTIQ.......................... Lesbian Gay Bisexual Transgender Intersex Questioning Estn.................................................................................... Eastern LHD........................................................... Local Health District Fac....................................................................................... Facility Lwr........................................................................................Lower Fmr......................................................................................Former Maint......................................................................Maintenance Gdns.................................................................................Gardens Mem..............................................................................Memorial HC or H/Care............................................................ Home Care Metro.....................................................................Metropolitan HS or H/Serv................................................ Health Service(s) MPHS...................................... Multi Purpose Health Service HCC......................................................Home Care Community MPS........................................................Multi Purpose Service HCP...................................................... Home Care Package(s) Mt.........................................................................................Mount HCP 1..........................................Home Care Package Level 1 NH or N/Home................................................. Nursing Home HCP 2..........................................Home Care Package Level 2 N/hood............................................................ Neighbourhood HCP 3..........................................Home Care Package Level 3 NESB.............................Non English Speaking Background HCP 4..........................................Home Care Package Level 4 NRAS......................National Rental Affordability Scheme HCS..........................................................Home Care Service(s) Nth(n)........................................................................ North(ern) HCSS............................... Home & Carer Support Service(s) NW............................................................................. North West HL......................................................................... Healthy Living OBC............................................................. Outside Back Cover Hlth......................................................................................Health PAG.................................................Planned Activity Group(s) Hosp................................................................................ Hospital Pk.............................................................................................. Park

29 89 53 IFC 5 95 25, 47, 67 59 16-17

Prog........................................................................... Program(s) Pt...............................................................................................Port Pnt.......................................................................................... Point RAC........................................................ Residential Aged Care RAD..........................Refundable Accommodation Deposit RAS.......................................... Regional Assessment Service RC...................................................................... Residential Care Reg.................................................................................. Regional Res...............................................................................Residential RLU................................................. Retirement Living Unit(s) RV.................................................................Retirement Village SBRT.............................Severe Behaviour Response Teams SE........................................................................ South East(ern) Serv............................................................................... Service(s) SL.....................................................................Supported Living Soc......................................................................................... Social SRS...................................... Supported Residential Services SSG.................................................... Social Support Group(s) Sth......................................................................................... South Sthn............................................................................... Southern STRC........................................... Short Term Restorative Care Supp..........................................................Support/Supported SW.................................................................... South West(ern) Tce.......................................................................................Terrace TCP............................................... Transition Care Program(s) VHC.......................................................... Veterans’ Home Care Vlg....................................................................................... Village W/Centre........................................................ Wellness Centre Wstn................................................................................ Western

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

104

Aged Care Guide

Abbreviations............................................................................................................. 103 ACAT regions..................................................................................................................86 Aboriginal and Torres Strait Islander (ATSI).................................................63 Accommodation payment.....................................................................................51 ACAT Assessment........................................................................................................14 Advocacy.........................................................................................................................76 Aged Care Assessment Team (ACAT)................................................................14 Aged care explained....................................................................................................6 Aged care homes .......................................................................................................45 Accommodation payments..............................................................................51 Accreditation and certification......................................................................46 Charter of rights.....................................................................................................49 Complaints.................................................................................................................50 Costs..............................................................................................................................50 Cultural Services.....................................................................................................64 Daily care fee............................................................................................................50 Directory listings............................................................................................ 89-92 Payment options....................................................................................................50 Quality standards...................................................................................................49 RAD & DAP.................................................................................................................54 Applying to a home...................................................................................................55 Assessment....................................................................................................................14 Assistive technology.................................................................................................42 Care communities......................................................................................................65 Care leavers....................................................................................................................63 Carer support................................................................................................................80 Case management.................................................................................................. 108 Centre Based Care services....................................................................................40 Directory listings................................................................................................. 101 Changed behaviours.................................................................................................82 Checklist...........................................................................................................................85 Commonwealth Home Support Programme (CHSP) ............................20 Urgent needs............................................................................................................22 Community Visitors Scheme................................................................................41 Consumer Directed Care..........................................................................................19 Continence......................................................................................................................58 Costs for residential care.........................................................................................50 Counselling services............................................................................................... 121 Cultural services..........................................................................................................64 Directory listings............................................................................................ 97-98 Culturally and Linguistically Diverse (CALD)...............................................64 Daily Accommodation Payment (DAP)...........................................................54 Daily care fee.................................................................................................................50 Daily living in a nursing home............................................................................60 Day Therapy Centres..................................................................................................39 Directory listings................................................................................................. 101 Deciding on a home..................................................................................................56 Definition of often used terms............................................................................84 Dementia.........................................................................................................................81 Dementia support......................................................................................................81 Directory listings.........................................................................................................85 Aged care home listings............................................................................ 89-92

n n n n n n n n n n n

n n

n n n

TASMANIA 2023/24

Directory listings continued Centre Based Care listings.............................................................................. 101 Culturally appropriate homes and services.................................... 97-98 Day Therapy Centres listings......................................................................... 101 Definition of often used terms.......................................................................84 Home Care Packages listings................................................................... 95-96 In home care provider listings............................................................. 98-100 Local Government Area (LGA) reference index.....................................86 Maps..............................................................................................................................88 Organisation and Business index.................................................... 102-103 Products and services listings...................................................................... 102 Suburb reference index......................................................................................86 Town reference index..........................................................................................86 Retirement accommodation listings..........................................................93 Disability..........................................................................................................................63 Elder abuse.....................................................................................................................79 End of life........................................................................................................................83 Estate planning......................................................................................................... 114 Extra services................................................................................................................61 FAQ's...................................................................................................................................88 Financial advice...........................................................................................................73 Financial counselling................................................................................................76 Financially disadvantaged....................................................................................63 Finding providers........................................................................................................11 Getting assessed.........................................................................................................10 Getting started.............................................................................................................13 Home Care flow chart..............................................................................................18 Home care ......................................................................................................................19 Home Care Packages (HCP) ..................................................................................23 Approved providers..............................................................................................27 Cost................................................................................................................................28 Directory listings............................................................................................ 95-96 Exit fees.......................................................................................................................31 Home Care Agreement.......................................................................................28 Priority.........................................................................................................................27 Quality and complaints......................................................................................32 Homeless.........................................................................................................................63 How to use the Aged Care Guide..........................................................................3 In home care..................................................................................................................19 In home care provider listings............................................................. 98-100 In home support.........................................................................................................19 Language........................................................................................................................64 LGBTIQ...............................................................................................................................63 Local Government Area (LGA) reference index..........................................86 Managing services.....................................................................................................12 Maps..................................................................................................................................88 Means tested care fee..............................................................................................52 Mobility aids..................................................................................................................42 Moving into a home..................................................................................................58 My Aged Care................................................................................................................13 Nutrition..........................................................................................................................58 Organisation and Business index................................................................... 103

n n n n n n n n n n n n n

n n n n n n n n

Palliative care................................................................................................................83 PICAC..................................................................................................................................64 Placement consultants ...........................................................................................70 Choosing a placement consultant................................................................72 Resolving family disputes.................................................................................72 Prepare................................................................................................................................9 Private home care......................................................................................................35 Products and services listings.......................................................................... 102 Questions........................................................................................................................88 RAD and DAP explained..........................................................................................54 RAS Assessment..........................................................................................................14 Referral code.................................................................................................................15 Refundable Accommodation Deposit (RAD)...............................................54 Regional Assessment Service (RAS).................................................................14 Research..............................................................................................................................8 Resident agreement.................................................................................................82 Residential Care flow chart...................................................................................44 Residential respite.....................................................................................................62 Respite..............................................................................................................................36 Centre Based Respite Care................................................................................36 Restorative care...........................................................................................................37 Retirement living........................................................................................................66 Choosing a village.................................................................................................69 Departure/exit fee.................................................................................................68 Deposit or entry contribution.........................................................................67 Directory listings....................................................................................................93 Ownership.................................................................................................................67 Types of villages.....................................................................................................66 Rural & Regional clients..........................................................................................63 Self management (HCP).........................................................................................34 Short Term Restorative Care.................................................................................37 Special needs groups................................................................................................63 Steps to accessing aged care...................................................................................7 Suburb reference index...........................................................................................86 Support at home.........................................................................................................19 Support groups............................................................................................................80 Support lines.................................................................................................................80 Supported living.........................................................................................................65 Supported Residential Services..........................................................................65 Technology.....................................................................................................................42 Town reference index...............................................................................................86 Transition care..............................................................................................................59 Transport services.......................................................................................................43 Useful phone numbers and websites.................................................................4 Vacancy............................................................................................................................56 Veterans...........................................................................................................................63 Veterans' support.......................................................................................................39 Waitlist.............................................................................................................................55 Wills....................................................................................................................................70 Your rights......................................................................................................................32

n n

n n n n n n n

Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

www.DisabilitySupportGuide.com.au

Matt

id Dav

...

Home Care Packages and CHSP

Family Based Care Tasmania provides Home Care Packages to eligible My Aged Care participants. We can help you to live independently in your home with the support services of your choice that promote your health and wellbeing. We provide the following supports . . .

We provide a full range of aged care supports to assist you to maintain wellness and independent living at home, staying safe and providing peace of mind to your loved ones. These can include domestic assistance, personal care, social support, respite options, mental health supports, speech pathology, occupational therapy and more.

National Disability Insurance Scheme (NDIS) Family Based Care Tasmania provides a wide range of support services to people living with disability under the National Disability Insurance Scheme (NDIS). We have a dedicated team who provide individual support to assist people living with disability to meet their life goals and enjoy independence at home and in the community. Family Based Care can provide domestic assistance, personal care, social support, respite options, mental health supports, speech pathology, occupational therapy and more.

Family Based Care Group companies

Family Based Care can assist you and your family in many ways. Family Based Care is a fully integrated organisation that can provide you allied health services and rehabilitation and employment supports from its own group of businesses, all fully supported and backed by the quality and strength of Family Based Care. We provide Vocational Rehabilitation and Vocational Services for Tasmanians who are disadvantaged in the labour market whether by injury, disability or other factors. Provide mental health services support and assistance to older Tasmanians and their carers/families. Dealing with loss or the changes of ageing, or declining health conditions (including mental health) of a partner or parent. Expert speech pathology services including assessment and management is offered to individuals of all ages living in the community. Services are provided for swallowing, communication and voice disorders. My Occupational Therapy Tasmania provides client centred therapies, assessment and advice to help you meet your goals more readily at home and in the community.

1800 684 098

Office Locations

73-75 Mount St, Burnie 50B Frankland St, Launceston 9-11 Cambridge Rd, Bellerive 3 Reece Avenue, Rosebery

admin@familybasedcare.org.au

Website