CURRICULUM VITAE SARA LOUISE DOLAN
11, The Lookout, Harbour Bay, Dungarvan, Co. Waterford. 087 2128390 www.linkedin.com/pub/sara-dolan/34/303/652 dolan_sara@yahoo.co.uk
SARA LOUISE DOLAN SKILLS & ABILITIES
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QUALIFICATIONS & ACHIEVEMENTS
Strong leadership skills Ability to forward plan & take the initiative Excellent planning & organisational skills Fluent French speaker High level knowledge of Microsoft office, digital marketing & understanding of administrative processes
2015 OCT REVENUE AND DISTRIBUTION MANAGEMENT COURSE-LEVEL 1 & 2 Failte Ireland 2015 FEB OCCUPATIONAL FIRST AID COURSE Nifast 2015 JAN FIRE WARDEN COURSE Nifast 2011 OCT-NOV DIPLOMA IN DIGITAL & ONLINE MARKETING Digital Marketing Institute, Dublin
Subjects: E-mail Marketing, SEO, PPC, Analytics, Affiliate Marketing, Mobile Marketing. 2006 BA (HONOURS) IN INTERNATIONAL BUSINESS WITH FRENCH Institute of Technology Carlow, Kilkenny Road, Carlow. 2006 EUROPEAN STANDARD OF LANGUAGES: LEVEL B1 IN FRENCH LANGUAGE- 85% Awarded by Ministre de L'Education Nationale de L'Enseignement Supérieur et de la Recherche
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2001 DIPLOME "ACCUEIL PAIR AQUITAINE" L'ECOLE DE LANGUE FRANÇAISE AQUITAINE,
3 Rue Georges Bonnac, 33000 Bordeaux Diploma Awarded by President Agnes Méric of "Accueil Pair Aquitaine" 2000 NATIONAL WATER SAFETY EXAMINATIONS-SENIOR CERTIFICATE
National safety council
1998 BRONZE GAISCE AWARD
The President’s award 1994 BEST DISPLAY, WATERFORD CITY & COUNCIL – YOUNG ENTREPRENEUR OF THE YEAR
Waterford City & Council
WORK HISTORY
FRONT OFFICE MANAGER, THE CLIFF HOUSE HOTEL, 5*-ARDMORE, CO. WATERFORD January 2015- to present • Responsible for the rostering & training of a team of up to 20 staff comprising of receptionists, reservation agents & porters • Responsible for the highest level of service being provided to all guests and clients of the hotel, when being dealt with by Front Desk personnel, to maximise guest satisfaction and to lead, motivate and direct all Reception personnel when applicable. • To ensure that an effective structure of communication is maintained at all times to ensure that staff is fully informed of all relevant information pertaining to their role including reservations rates, new packages as well as handovers, memos and arranging and preparing FO staff to attend all the relevant meetings. • Manager on Duty- dealing with guest complaints, problem solving & special requests • Facebook administrator for the hotel SALES AND MARKETING EXECUTIVE, THE CLIFF HOUSE HOTEL, 5*-ARDMORE, CO. WATERFORD JUNE 2014-JAN 2015 • The development and promotion of sales initiatives and maximising sales
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opportunities for the both hotels in the Cliff Collection. • Generation of new corporate and meeting business for both properties through new account development and full penetration of existing accounts. • Creation of Conferencing brochure for the Cliff collection • Representing the hotel during trade shows, exhibitions and at inhouse corporate events. • Competitor analysis and subsequent targeting of business. • The organization of site inspections, familiarisation trips and any corporate social events in a professional and enthusiastic manner. • Preparation and adherence to the Social Media Plan of the property • Liaise with PR firm on new menus, ideas, concepts and seasonal plans • Monitoring the online presence of property, update and regular audits • Responsible for all control procedures pertaining to the processing of revenue are adhered to at all times AREA MANAGER, KELLER TRAVEL LTD T/A KELAIR CAMPOTEL November 2007- June 2013 MANAGERIAL ROLE-for the months of April-Oct I was posted to France to ensure the smooth running of the company’s interests & summer staff. • Responsible for the recruitment, welfare & training of 50 summer staff on an annual basis. • Weekly supervision & provision of support to the summer staff. • Planning & preparation of weekly rotas for the teams. • Accommodation checks. • Ensuring that that the best possible level of customer care is delivered at all times. • Liaison between the French & Irish offices. • Cultivation & maintenance of good working relationships with all campsite owners & staff. MARKETING ROLE for the months Nov-March I returned to the Irish headquarters to coordinate the company’s marketing strategy for the busy booking period. • Management of three CMS;www.campotel.com, www.kellertravel.ie & www.kelairvacances.fr • Creation of social media strategies to under to drive new business o Conception & development of social media campaigns o Facebook Manager o Conception & tracking of Mail Chimp Ezines o Creation of Google Ad Words campaigns • Tracking of Google analytics • Creation of annual 56 page holiday brochure which is distributed to Page | 4 SARA LOUISE Dolan
a mailing list of over 15,000. BI-LINGUAL CUSTOMER SERVICE AGENT, PREMIER GLOBAL SERVICES June 2007-Nov 2007 • Responsible for incoming telephone, fax & email requests from customers, sales, sales engineers and corporate employees. • Provision of high level support in a timely manner & ensure 100% customer satisfaction. • Troubleshooting of all issues reported, resolution or escalation to relevant departments. LANGUAGE ASSISTANT, MINISTERE DE L’EDUCATION NATIONALE DE L’ENSEIGNEMENT SUPERIEUR ET DE LA RECHERCHE. Sept 2006-May 2007
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Teaching English as a foreign language Introducing Anglophone culture & motivating pupils to speak English Assisting pupils with learning difficulties in reading and writing English
SENIOR HOLIDAY REPRESENTATIVE, KELLER TRAVEL LTD T/A KELAIR CAMPOTEL. April-Sept 2005 & 2006
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Team Leader and trainer to Junior Holiday Representatives Responsible for all customer service and relation duties Responsible for customer safety in the event of emergencies
TRAVEL CONSULTANT, KELLER TRAVEL LTD T/A KELAIR CAMPOTEL
Oct-April 2004 & 2005 • Responsible for sales & travel insurance • Preparation of brochure for Club 55 (campaign targeting retired couples) • General office duties EDUCATION 2005-2006 BA (HONOURS) IN INTERNATIONAL BUSINESS WITH FRENCH, YEAR 4 Institute of Technology Carlow, Kilkenny Road, Carlow.
Subjects: Comparative Business Culture, French Language Training and Translation,
Management Information Systems, The Internationalisation of Business, Strategic Management, International Marketing. Project: Translation Portfolio.
2003-2004 TECHNIQUE DE COMMERCIALISATION, YEAR 3 Université de Claude Bernard, Lyon, 1 L‘IUT B, France. Subjects: Management, Economics, Cultural Expression, Communications, Marketing, French III.
2002-2003 BA (HONOURS) IN INTERNATIONAL BUSINESS WITH FRENCH, YEAR 2 Institute of Technology Carlow, Kilkenny Road, Carlow.
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Subjects: Behavioural Organisation, Marketing, Law, Management Accounting, IT, French II. 2001-2002 BA (HONOURS) IN INTERNATIONAL BUSINESS WITH FRENCH, YEAR 1 Institute of Technology Carlow, Kilkenny Road, Carlow.
Subjects: Management, Marketing, Math’s, Financial Accounting, IT, French I.
INTERESTS
REFEREE
1994-2000 LEAVING CERT Ard Scoil na nDéise, Convent Road, Dungarvan, Co. Waterford
Hatha yoga General fitness French food lover Travel PEARSE KELLER Managing Director KELLER TRAVEL LTD pearse.keller@kellertravel.ie 086-2432084
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