Our business working for your business
Our businesses Everything from ethical banking and travel to online shopping and great value local food. The Co-operative Group is a unique family of businesses wholly owned by its members and together we each have a say in how these businesses are run. With an annual turnover of over £13billion, we employ more than 102,000 people and operate over 5,000 trading outlets. Our values influence the products and services of each of these businesses, showing that good quality products and value don’t have to come at the expense of honesty and social responsibility. Ethical trading is what we are about.
What we do: We have over 5,000 stores and branches offering everything from ethical banking to great value local shopping. The Co-operative can help with everything from advice on your next holiday to collecting your prescriptions, or simply ensuring that you get a great deal locally on all your food essentials. And nowadays we’re not just on your high street – visit us online for legal services, holidays, insurance, great value electricals and internet banking.
Our business services: As a business partner or supplier to The Co-operative, you make a contribution to what makes us such a unique and successful organisation. As you’re familiar with parts of us, you know we’re co-operative and ethical. But, like many of our partners, perhaps you don’t realise the extent of the services we offer, and just how good they could be for your business. Take a look through the enclosed inserts to learn more about the services we can provide, or to find out more about our organisation, call into any of our businesses or visit us online at www.co-operative.coop
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What we do We sell corporate clothing/uniforms to wholesale and end user businesses. Our extensive range includes • Men’s wear • Women’s wear • Unisex • Health • Beauty • Catering and Hospitality • Work wear In addition to our catalogue range we also offer a bespoke design, manufacture and alteration service. Reputation The Co-operative Clothing’s reputation is based around trust, openness and honesty. Our customer’s value the expertise and ethics that Clothing have built on over the past 100 years. What makes us different • Quality workwear • Extensive style, colour and size choice • Contemporary co-ordinating styles • Same day despatch • On-site garment personalisation and enhancement • Bespoke manufacture • We have progressive ethical and environmental policies For further information, please call 0845 521 0051 or visit www.co-operativeclothing.co.uk
To find out more, call into any of our businesses or visit us online at www.co-operative.coop
Grenoside Crematorium, Sheffield
We are the UK’s leading provider of bereavement services. With over 100 years experience we possess unrivalled knowledge of the highly specialised field of bereavement services and have over 880 funeral homes, and a number of crematoria, cemeteries and woodland burial grounds operating across the UK. We are therefore ideally placed to provide a comprehensive range of bereavement service solutions to your business. We have become the country’s leading provider because of the high quality of care we offer, care that’s delivered by our people working at a local level, who are backed by the resources and expertise of The Co-operative Group – the largest consumer co-operative in the world owned and controlled by our members.
We possess unrivalled knowledge We care for over 100,000 funerals per year, so in choosing The Co-operative Funeralcare, you will be dealing with an organisation which possesses unrivalled knowledge of bereavement – knowledge which can be used to meet the widest possible range of requirements. We understand tomorrow’s challenges With our extensive expertise we understand the many challenges in providing bereavement services now and in the future – including limited resources and capital, the need to comply with legislative demands, advancing technology and diverse cultural requirements. A range of services We have the flexibility to work with you in a number of different ways including lease arrangements, joint ventures and management contracts. Whatever the most appropriate solution, we have the skills and resources to invest in and transform your service. • • • • • •
Developing, managing and acquiring crematoria, cemeteries and woodland burial grounds. Acquisition of additional funeral home locations. Coroner’s removal services. International repatriation service to and from any country in the world. We can assist insurance and medical assistance companies with worldwide repatriation. Bereavement services including mortuary provision for hospitals.
We have a dedicated team The services which we provide are underpinned by an extremely experienced senior management team backed by an extensive network of staff who are dedicated to managing, innovating and improving the level of service you offer to the bereaved. To find out more please contact: Alison Close Head of Strategy & Development Tel: 07753 929 450 Email: alison.close@co-op.co.uk
Colin Rickman UK Business Development Manager Tel: 07753 929 898 Email: colin.rickman@letsco-operate.com
www.co-operativefuneralcare.co.uk
The Co-operative Pharmacy is an expanding force in community healthcare. With nearly 800 branches, we’re the third largest pharmacy chain in the UK providing dispensing services, health and lifestyle advice. Our growing branch network is backed by innovative services and health programmes for the local communities and businesses we serve. The Co-operative Pharmacy benefits by being part of The Co-operative Group – the largest consumer co-operative in the world – and shares the same ethical, caring and service values.
Working in Partnership The Co-operative Pharmacy is one of the largest pharmacy chains in the UK, and we place a great deal of emphasis on each and every one of our partners and stakeholders. We have a clear understanding of our local communities and what really matters to people we work with, from doctors to patients, Primary Care Organisations to private health care businesses. Our co-operative approach ensures we deliver real benefits, making us your partner of choice. GPs As healthcare professionals we are committed to help deliver ‘at need services’ in local communities. Where services such as Minor Ailments and Anticoagulation monitoring are commissioned locally we are committed to deliver these services to a high standard. We are ideally placed to see patients with acute ailments to alleviate pressure on your time, allowing you to spend more time with patients that really need your help. Primary Care Organisations We are committed to ensure our branch colleagues are accredited to deliver the services you commission. We have a dedicated service team that can work with you to drive services in your local area. Community Drug Teams At The Co-operative Pharmacy we treat substance misuse clients with respect and professionalism.
We have the benefit of seeing some of these clients every day. This regular contact means we are able to extend the care offered to these clients and provide any feedback or concerns quickly and effectively to you. Care Homes By partnering with The Co-operative Pharmacy you can be guaranteed of an efficient and professional service. Our monitored dosage systems are easy for you and your patients to use. When it comes to the total service provided, we remove the stress and strain of prescription ordering and medicines assembly. Your time can be spent where it is most effective, taking care of your patients. Hospitals The Co-operative Pharmacy now meets the needs of even more of it’s communities through its hospital outpatient dispensaries. Working in partnership with hospital Trusts the Co-operative Pharmacy Outpatient Dispensary Service is enhancing patient experience, reducing outpatient waiting times, freeing up pharmacy department resource and delivering financial benefits. Other Healthcare Providers At The Co-operative Pharmacy we’re here to help; patients, local healthcare providers and business partners. We have dedicated service and NHS teams that can help what ever type of organisation you are.
For more information on how The Co-operative Pharmacy could help your community please email pharmacy.services@co-operative.coop
To find out more, call into any of our branches or visit us online at www.pharmacy.co.uk
The Co-operative Electrical Business Services. At The Co-operative Electrical Business Services we recognise the need to work in partnership with you to identify your special requirements, maintain an excellent level of service and offer you competitive pricing. From single items to large quantity orders, The Co-operative Electrical Business Services are able to process any type or size of order. Our comprehensive range of products ensure we can meet all your ordering needs, and your Personal Account Manager will assist you with a bespoke service on the more complex orders. Why Choose The Co-operative Electrical Business Services? A competitive pricing policy is only part of what we offer you. We also demonstrate our commitment to environmental issues in everything we do, with a measurable record in reducing our carbon footprint.
Competitive pricing We have developed strong working relationships with our suppliers and our electrical buying power of over £150M ensures we can offer you the best value for money quote. Fast, efficient delivery Instant delivery dates, 90 minute delivery slots provided by e-mail and text message, free removal of disconnected appliances, free removal of all packaging. Comprehensive range of products • White Goods • Small Domestic Appliances & Vacuum Cleaners • Audio & Vision • IT • Photographic and if we don’t stock something you require, your Account Manager will work with our buyers to source products on your behalf. Excellent customer service We pride ourselves on the excellence of service we offer our customers, and whether you are placing an order or have an after sales issue, you will receive the highest level of dedication from our team.
Corporate and social responsibility Our business has a long history of working with communities, and this remains a primary philosophy within our business to this day. The Co-operative Electrical Business Services demonstrates this with its exclusive scheme for financially excluded individuals in conjunction with community led groups such as Credit Unions and charities. Working with you Because we don’t subscribe to a ‘One size fits all’ mentality, we encourage our Account Managers to work with our customers to tailor our offering to reduce leakage and costs, and improve customer satisfaction. This rewarding approach means that we are continually improving our service to meet the demands of a challenging sector. A business you can trust! “The Co-operative group is a first class business. They operate in a professional manner and have a dedicated group of employees working for them. The relationship Samsung Electronics has with the group is excellent and continues to develop” Rob Whitaker, Samsung Channel Manager
Ethical trading policies As part of The Co-operative Group we are committed to ethical trading and our Food business was one of the pioneers of Fair Trade products. For more information on how The Co-operative Electrical Business Services could help your business, contact David Sanderson, Commercial Manager on: Telephone: 0161 8297884 Mobile: 07545 210485 Fax: 0870 8897306 Email: david.sanderson@coop.co.uk
To find out more, call into any of our businesses or visit us online at www.co-operative.coop
(Left to right) Steven Wetherby, Managing Director with Brian O’ Donnell, Finance Director, both from Hill Biscuits, and Paula Brown, Corporate Manager at The Co-operative Bank.
Working as one with your business. The Co-operative Bank has the knowledge, credentials and expertise to provide a comprehensive portfolio of corporate banking services from day to day banking services through to more complex funding requirements. Our corporate customers include a wide cross-section of businesses and organisations from manufacturing and service companies, to property developers/investors to major international charities, local authority organisations and renewable energy providers. Our corporate banking services are delivered at a local level through our UK network of Corporate Banking Centres, where our teams of experienced corporate banking specialists are on hand to meet the financial needs of their customers. The quality of our relationship management and support teams sets us apart from our competitors. The growth of our corporate banking division is testament to the success of our customer focused approach.
Why choose The Co-operative Bank? Reason 1: We offer the full range of financial solutions you would expect from any corporate banking partner and can provide solutions to meet even the most complex funding requirements. Reason 2: Our solutions are delivered via a UK network of corporate banking centres, and through specialist sector teams including charities, property, public sector, renewable energy and social housing. Reason 3: We are committed to providing the highest standards of service. All our customers are provided with a dedicated Relationship Manager who can provide expert guidance and advice. Reason 4: We have a prudent and consistent lending policy, a sound liquidity position and a strong balance sheet. These were key factors in us being voted ‘Europe’s Most Sustainable Bank’ at the prestigious Financial Times Sustainable Bank of the Year Awards 2011. Reason 5: The Co-operative Bank has long been at the forefront of responsible business practice. As part of The Co-operative Group, we’re led by our principles, not the stock market, and use our profits to benefit customers and members, not shareholders. Plus, we’re still the only UK high street bank with a published ethical policy. Full Corporate Banking Solutions We offer a full range of corporate banking solutions including: • Current accounts • Deposit accounts • Electronic & internet banking • Lending solutions from business loans to cards to more complex acquisition finance • Treasury services • Payment collection • International payments To locate your nearest corporate banking centre and to discuss your requirements please call 0800 587 2864 or visit www.co-operativebank.co.uk/corporate The Co-operative Bank is authorised and regulated by the Financial Services Authority (No. 121885), subscribes to the Lending Code and the Financial Ombudsman Service and is licensed by the Office of Fair Trading (No. 006110). The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No. 990937. Calls may be monitored or recorded for security and training purposes.
To find out more, call into any of our businesses or visit us online at www.co-operative.coop
Adding professional legal services to your business is easier than you think. We are dedicated to widening and easing public access to legal services and offer a welcome alternative to traditional law firms and solicitors. This means that you get a legal services partner who operates in a more business and consumer-friendly way than might be expected from traditional legal practices. And because The Co-operative Legal Services is part of a ÂŁ13.7 billion family of businesses, our stability and resourcing are exceptionally strong.
Why choose us Participating in a successful partnership Working with The Co-operative Legal Services offers the opportunity to build a successful partnership as well as long term growth and value. Our partnership would provide: • Significant revenue opportunities • Increased customer loyalty – Improving both the customer journey and customer satisfaction – Driving retention and ongoing loyalty • A range of tailored services – Innovative approach to delivering added value solutions – Tailored to your needs • Skilled staff dedicated to providing high levels of customer satisfaction Our services would provide your customers with: • Expert advice and support – available on a range of legal services • Help at a vulnerable and distressing time – Information provided clearly and concisely – Timely progression of cases and issues – Transparency with our fees – Convenient access to professional assistance – Telephone based
– Opening hours designed to suit your customers needs • Specialist legal teams – Specialists employed to provide required levels of expertise Part of a known, trusted and financially stable brand With The Co-operative Legal Services you benefit from: • Additional revenue streams • Long term business growth and value • Highly trained and motivated staff • Market leading service levels • Effective use of technology to drive innovation • Strong account management Customer focused legal services With The Co-operative Legal Services, you can offer a strong range of professional legal services to meet the legal needs of your customers. We already successfully provide the following services on a nationwide basis: • Accident Management • Personal Injury • Probate and Estate Administration • Will Writing • Family Law • Employment Law • Conveyancing • Legal Advice
Paul Evans, Head of Sales. Tel: 01454 466221 email: businessenquiries@theco-operativelegal.co.uk www.co-operative.coop/legalservices Co-operative Legal Services Limited is authorised and regulated by the Solicitors Regulation Authority under registration number 567391. A list of the Directors is available for inspection at our Registered Office. The Co-operative Legal Services is a trading name of Co-operative Legal Services Limited. Registered Office: Co-operative Legal Services Limited, New Century House, Manchester M60 4ES. Registered in England and Wales under Company Number: 05671209. In Scotland and Northern Ireland different laws apply and we will refer your customers to one of our approved panel solicitors who will act on their behalf. Terms and Conditions apply and are available on request. Co-operative Legal Services Limited is regulated by the Ministry of Justice in respect of regulated claims management activities. Our authorisation number is CRM1624 and our registration is recorded on the Ministry of Justice website www.claimsregulation.gov.uk.
To find out more, call into any of our businesses or visit us online at www.co-operative.coop
Our team of highly qualified business travel specialists deliver the comprehensive, personal and impartial service you rightly demand from a leading full-service Corporate Travel Management company, ensuring our service is of the highest quality. The Co-operative Travel Management service ethos • Client focused – we work with you to gain an in-depth understanding of your business, what your travellers and travel bookers need in order to ensure that our business travel service exceeds your expectations • Immediate, continuous cost savings • Best practice, driven by our ISO: 9001 Quality Assurance compliance • Seamless integration of each element of the travel procurement process into your company ethos, processes and procedures • Accurate, meaningful Management Information customised to what is important to your business • Proactive Account Management • A choice of fully managed or on-line service options. We combine the significant cost benefits that automation brings with the cost-efficiencies that our expert teams deliver, day in, day out • Surety and continuity of service
travel management
More and more businesses are entrusting us to cost-effectively manage their corporate travel, leaving them free to focus on their business and their clients. A dedicated, personalised business travel service from an experienced team provides a professional, innovative service to support your travel management needs. The Co-operative Travel Management is a unique, independent, full-service corporate travel management company. The strength and reputation of our company has grown substantially over the last 25 years and our continued growth is a result of our commitment to offer all our clients the highest level of service and expertise whilst delivering flexible, innovative and cost-efficient business travel solutions. We have excellent working relationships with all leading travel partners, and use our extensive purchasing capability and the latest technology to ensure that we always offer the best fares possible to generate real business benefit. We understand that every client wants a bespoke business travel programme, which is why we offer a comprehensive range of services from air, rail and hotel reservations to airport parking and transfers, 24 hour world-wide emergency service and VIP travel to group travel bookings. 25 years of experience and still growing • We have an excellent reputation and a commitment to offer all our clients the highest level of service and expertise • We deliver flexible, innovative and cost-efficient business travel solutions Travel solutions to suit your business • Excellent relationships with travel partners • Extensive purchasing capability along with the latest travel technology solutions • Ensuring that we always offer the best fares to generate real business benefit • We provide customised management reporting and data for total visibility of your business travel related expenditure
Bespoke business travel programmes are our speciality We offer a comprehensive range of services: • Air, rail and hotel reservations • Airport parking and transfers • 24 hour world-wide emergency service • VIP travel • Group travel bookings For further information, please contact: Jo Strange on 07860 945611 or jo.strange@co-operativetm.co.uk or visit www.co-operativetm.co.uk
To find out more, call into any of our businesses or visit us online at www.co-operative.coop
SSG
Your strategic partner
Sunwin Services Group
Sunwin Services Group – Flexible, Cost-effective, Innovative. Our extensive service offerings are the result of building strong business connections, based on trust and transparency, combined with the experience and expertise to deliver solutions that are second to none. As the current provider of a diverse range of security services we can offer an extremely wide choice of services from which you can pick those which suit you. Managed Security Whatever your type of business or premises, we have the personnel, expertise and organisation to provide a truly integrated, consistent, cost-effective security service. Sunwin has created a service that seeks to offer considerably more than the traditional security firms in the market, from the manner in which our officers are supported, mentored and developed through to the way in which they are patrolling your perimeters or simply holding your keys for you when you go home. • • • • • •
Professional Security Guarding Security Inspections Personnel Vetting Services Key Holding and Alarm Response National Control Room services SIA ACS accredited for manned guarding and key-holding services
Cash & Valuables in Transit Moving your money to make money. As long as takings are outside the banking system they’re costing your business money. That’s why the Sunwin range of Cash Management services has been developed to move your money speedily, efficiently and securely. • • • • •
Secure, speedy cash collection and processing ATM management, maintenance and replenishment SIA licensed NSI Gold to BS EN ISO 9001 2008 Cash Services BSIA Members
Fire and security Legislation and evolving technology make protecting your premises from fire and crime an ever-changing minefield. Trust us to be the reliable, knowledgeable single source for all your fire detection and electronic security requirements. • • • • •
Electronic security systems Access Control Fire detection systems and extinguisher maintenance CCTV NSI Gold BS EN ISO9001 2008 Alarm Design Maintenance and Installation
To find out more about our range of business services: Tel: 0800 9809911 Fax: 01274 377347 Email: enquiries@sunwin.co.uk
To find out more, call into any of our businesses or visit us online at www.sunwinservicesgroup.co.uk
The Co-operative Motor Group – a great business opportunity At The Co-operative Motor Group we are motor specialists based in Yorkshire and the Midlands and can offer you a vast array of vehicles and purchasing options for those who are looking to outright purchase, contract hire or lease. We can also offer services to individual employees who are looking into opting out of their company car schemes. We are there to ensure you receive a consistent and high quality service across all manufacturer brands, not just the ones we represent in our franchised showrooms. Our aim is to understand and provide you with a bespoke solution that considers all your fleet requirements.
We can provide new or used cars and vans and we have access to numerous funding options through our Franchised dealer network. We have existing relationships with most major leasing companies and have access to National discount levels through our range of Manufacturers. We also offer a Nationwide delivery service for vehicles. From one vehicle to a fleet, our team can meet your business requirements, supplying you with great choice and value.
To find out more about how The Co-operative Motor Group could help your business, call: Gail Mason, Fleet Sales Manager – 01535 662 521
To find out more, call into any of our businesses or visit us online at www.co-operative.coop
Life Planning Solutions. Meet the needs of your over 50s customers and generate extra income. There are 21 million people aged over 50 in the UK (that’s 1 in 3), and that number is growing fast. The Co-operative Life Planning provides a range of market-leading life planning solutions designed to meet their needs whilst helping you benefit from the huge potential of this market. • • • • •
Access to simple and affordable products that meet customers’ needs Earn a greater share of customers’ wallet Increase retention and loyalty Re-engage customers with whom you don’t have an active relationship Create cross-sale opportunities
life planning
Life Planning Products We can give you access to a range of life planning products that meet customers’ needs through a variety of distribution channels. Funeral Plans – Income from a product with high retention levels Customer Benefits: • • •
Provides emotional peace of mind and reduces the financial burden on those left behind Protection against rising funeral costs Wide choice of funeral plans and payment options
Funeral Option on over 50’s life insurance – Generate additional income and retention Customer Benefits: • • •
Peace of mind by making financial provision towards a funeral A £250 contribution towards the cost of their Co-operative Funeralcare funeral Can record personal funeral requests to make things easier for loved ones
Wills and Probate (from The Co-operative Legal Services*) – Receive commission on sale and any subsequent estate administration Customer Benefits: • •
Full range of Will writing services, including storage and ongoing support Fixed fee probate and estate administration service
Free advice when a loved one dies (from The Co-operative Legal Services*) – Enhanced service to customers, commission potential and possible operational efficiencies Customer Benefits: •
Free bereavement advice – on everything from what to do with the deceased’s car insurance to probate and estate administration
*Co-operative Legal Services Limited is authorised and regulated by the Solicitors Regulation Aurority under registration number 567391.
Market Leaders Customers buy products with proven success: • • • •
We are the market leaders in funeral planning and funeral provision The Co-operative Life Planning sold over 70,000 funeral planning products in 2010 The Co-operative is known and trusted We offer affordable options through a channel of the customer’s choice
Sales Channels and Partnerships With our expertise we can help you tailor products to suit your customer base. Our products can be sold through a range of distribution channels, including: • • • •
Direct marketing – direct mail, telephony, inserts Point of sale – in-branch, in-store Online – quote and purchase Face-to-face – non-regulated staff and financial advisers
We’ll help you identify the best products and the best channels for you and your customers. We sell our funeral planning products through partnerships with numerous companies, including: AXA Sun Life Direct, engage Mutual Assurance, PruProtect, Newcastle Building Society and West Brom Building Society.
For further information, please contact: Frank Creighton, Senior Business Development Manager frank.creighton@letsco-operate.com / 07894 784382
To find out more, call into any of our businesses or visit us online at www.co-operative.coop
Business Insurance. Ensuring it’s business as usual. In focus: business insurance. Having the right insurance is critical to securing the future of your business. Business Insurance from The Co-operative Insurance is designed around your specific needs, so you can be sure that if the worst does happen and you need to make a claim, your business will be fully protected.
Designed to deliver At The Co-operative Insurance we have experience of providing cover for organisations of all sizes, across a range of sectors, so whatever the nature of your business we can offer an insurance solution to fit. Our team of specialists will work closely with you to understand your needs and build a bespoke insurance solution from our market leading range of flexible commercial combined products.
Making a claim We are committed to offering you the highest levels of service throughout all stages of the claims process. If you need to make a claim we will make it our priority to get you back to business as quickly as possible, including visiting your premises to assess the damage, authorising repairs and organising for appropriate help from our network of approved suppliers. There are no claim forms to fill in – we’ll do all that for you – and any work carried out by our suppliers is guaranteed for 12 months.
The benefits of our Business Insurance include: • A choice of cover – designed to meet the specific needs of your business • A 24 hour freephone claims line – you can contact us any time of day or night via our free claims line, email, fax or online • 24 hour legal and tax advice – our legal experts can advise on any UK legal or tax matter free of charge (all you pay for is the call).
A trusted partner As well as knowing you’ve got the right insurance cover at the right price, with our Business Insurance you can also trust us to deliver what we promise. As part of The Co-operative family of businesses, we have a strong financial and ethical position from which we deliver a wide range of insurance, banking and investment services. So with our Business Insurance you can be confident your business is in safe hands.
Talk to our Business Insurance Team – 0161 903 4203 Lines are open 9am-5pm Mon-Fri www.co-operativeinsurance.co.uk/business Please call 08457 654 654 if you would like to receive this information in an alternative format such as large print or Braille. The Co-operative Insurance is a brand name used by CIS General Insurance Limited. CIS General Insurance Limited is authorised and regulated by the Financial Services Authority. Registered Office: Miller Street, Manchester M60 0AL. Registered in England number 29999R. Co-operative Financial Services Limited, Registered Office: New Century House, Manchester M60 4ES. Registered Number IP29379R. Calls may be monitored or recorded for security and training purposes. For BT customers, calls to 0800 numbers are free, calls to 0845 numbers will cost no more than 4p per minute. Call charges from other companies may vary and you may want to check this with your service provider.
To find out more, call into any of our businesses or visit us online at www.co-operative.coop
To find out more, call into any of our businesses or visit us online at www.co-operative.coop