The Pulse | T1 - 2021 | Awakening by Davao Doctors Hospital

The Official Publication of Davao Doctors Hospital | T1 Issue | 2021

Cover Story COVID-19 Silver Linings PAGE 4

Conversations

Transformers in the time of COVID-19 PAGE 16

Community Pulse Features Trust Yourself PAGE 6

Giving New Life to Old Bikes PAGE 19 A Good Kind of Different PAGE 20 Empowerment thru Preparedness

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You Can Succeed at Home Education

PAGE 8 COVID-19 and Children’s Mental Health PAGE 10 A Note to Oneself PAGE 12

Christmas Gift Giving

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DDH Christmas Tree of HOPE Lighting Ceremony

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Shield It Up! PAGE 23 Transforming the Balik-Alay Foundation PAGE 24 Sleeve Up DDH! PAGE 25 Dumoy’s New Future PAGE 26

Awakening Meet the Experts

Get to know Dr. Edmund Miraflores and Engr. Efren Quirante,Jr. of the DDH Incident Command Team PAGE 14

EDITOR’S NOTE

Blooming in 2021 “ Negativity clearly seen becomes intelligence.” - Chogyam Trungpa

020 may have been bleak, but 2021 need not be. We have been brought into the dark side where we all wish we would soon see the light. But the light will forever be elusive if we perceive light as the retreat of the coronavirus and reverting back

to what life used to be. What we envision as normal is a thing of the past. COVID has forever changed us to the degree we have allowed it. Initially, when everything ceased --- work, play, travel, events, social engagements --we became isolated and confined to ourselves and our closest of kin. Here in this dark

side, we were forced to grapple with our temperament, confront our weaknesses and rough edges and those of the people around us, undistracted by the busyness that once was normal. We became aware of what really matters, what strengths we can capitalize on and what bonds we would want to retain when COVID leaves. Herein lies the transformative potential. As COVID refused to withdraw its vicious head, we were awakened to possibilities we didn’t seriously consider before – borderless clinics, limitless untapped careers, hobbies-turned-business, the magic of online marketing and learning through YouTube and Coursera, sidelines becoming mainlines, gardens turning greener, houses becoming homier and people now kinder. Our creative juices flowed. We learned that we have bonds we want to keep: work bonds, hobby bonds, church bonds, sports bonds, interest bonds and needless to say, family bonds. Everything else around us may change dramatically, but the people that give value to our existence will remain. Ultimately, what really matters are our relationships. It is from where all other things spring forth. The DDH community is bonded and continues to be vibrant, harnessing lessons and awakening itself into a new reality full of hope. CELIA C. CASTILLO, MD Editor-in-Chief THE PULSE EDITORIAL BOARD PUBLISHER | Raymund CS Del Val EDITOR-IN-CHIEF | Celia C. Castillo, MD, FPCP MANAGING EDITOR | Bam Basan-Anino CONTRIBUTORS

THE PULSE is the official quarterly newsletter of Davao Doctors Hospital published by Davao Doctors Hospital. Printed in Davao City, Philippines. Distributed in Mindanao for the medical community, health enthusiasts, as well as select hotels, restaurants, cafes, fitness centers and health establishments. No part of this publication may be reproduced or transmitted in any form or by any means, without permission in writing from the Publisher.

PROOFING

Edu Lopez | Katrina Sanchez

LAYOUT & GRAPHICS | Jencynt Chu PHOTOGRAPHY | Cholo Dumlao | Kenn Reginaldo

THE PULSE | April 2021

FOR ADVERTISING & OTHER INQUIRIES Email: pulse@ddh.com.ph Call: (082) 222-8000 loc. 1188

JOIN OUR TEAM! We need writers, artists and photographers. Graphic and written contributions are welcome. COMMENTS? SUGGESTIONS? Email: pulse@ddh.com.ph

PRESIDENT’S VIEWPOINT Responding to Challenges

020 brought major waves of changes at Davao Doctors Hospital (DDH). Even though at first, we felt that we were blindsided by the seriousness of the pandemic, we remained steadfast and laser-focused on our goals. We forged through the year completing 80% of our set goals - from expansion plans to innovation projects. We have recovered patient rooms, installed new machines, and finalized our expansion plans. We continued to support lifelong learning initiatives, shifting our training activities virtually. We responded to challenges guided by our seven pivot strategies: 1. Re-imagine our business-model by creating a blueprint scenario. 2. Re-think our market and introduced new services such as virtual consultation, online services, and telemedicine by hosting them on a digital platform. 3. Re-purpose our assets and converted the underutilized areas to better serve our patients. 4. Re-define our partnerships and become proactive in partnering with LGUs and government agencies, thereby playing a key role in the fight against COVID-19. 5. Re-skill our people via webinars and online training courses. 6. Ensure that the quest for lifelong learning remain unhampered by limited face-to-face interaction. 7. Re-engineer our processes to become early champions of digital healthcare. 2020 has been a rough year, but we have made it through with confidence and determination. For 2021, we intend to make DDH stronger and more determined in our promise - to care for life. RAYMUND CS DEL VAL President & CEO

DOCTOR’S CHART Light Bulb Moment

he COVID-19 crisis has made us more aware of the challenges in our society. The environment of anxiety, uncertainty, and fear has pushed us to the edge. The persistent longing for togetherness while on the other hand practicing social

distancing led us to critically reflect on the value of life. In my mind, the most exciting adventure is being able to discover who we really are. We have this inner critic that questions our capabilities. But what is striking is that despite the fear of catching the disease, we continued to show concern and care for our patients. This trial broke us down to pieces and eventually built us up again as a whole. In the eye of the storm, we discovered and highlighted the good values buried amongst

us. We fought gallantly for them. This unselfish act of passionately giving ourselves to the community fulfilled our unique destiny. This is awakening. RONALD P. TANGENTE, MD Medical Director THE PULSE | April 2021

COVER STORY

COVID-19 Silver Linings by: Katrina M. Sanchez

fter a year of living with COVID-19 around, too much has already been said on how this virus brought turmoil and despair to our lives. I suppose each of us has heard stories of quarantine blues, grief from the loss of a loved one, massive job displacement, and failing economies, among many others. It may feel like the world has stopped for a moment, but in reality, it did not and surely will not. No matter what happens, life is meant to be lived forward. 4

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COVER STORY Looking back, how did we make it this far?

just passing, and how short it can be. When the COVID-19 virus looks for a host to live in, it doesn’t care about your social status, academic achievements, or personality, even. Anyone can get infected. This fact alone can overwhelm us with fear and anxiety. But when we cling to our God and see the situation in the eyes of faith, we will further realize that this is the time to be more grateful, instead of fearful. Loving and kind, rather than cruel and inconsiderate. We are reminded that in these trying times, nothing consoles the spirit more than knowing that God is in control and that His graces are sufficient to keep us going every day.

WE RECONNECTED WITH OURSELVES. If there is one thing that COVID disrupted positively, it would be the life we used to live before the pandemic. Back then, we were so busy with our lives, leaving us with little room to slow down and check on ourselves. Fortunately, the lockdown gave us more time to collect our thoughts. New interests were discovered, and perhaps, long-lost hobbies were revisited. Some even made use of these to augment their income. What used to be a monotonous daily routine became exciting Recognizing these simple yet meaningful and worthwhile. Slowly, we’re The onset of the COVID-19 things is a good reminder that there is becoming more acquainted pandemic was characterized by something to be optimistic about during the fear of uncertainty. We were with ourselves again. taken out of our comfort zones this pandemic. WE RECONNECTED as we adapt to the new normal. O U R B O N D S . Movement What we thought to be a total restrictions may have forced crisis, however, enabled us to savor unexpected benefits. us to be physically distant from our social circle, but it That is, learning to prioritize our needs more than our rekindled the warmth in families at home. The stay-atwants, unleash our creativity, strengthen the relationship home policy opened the doors for families to spend extra with our family, and deepen our faith. Recognizing these quality time with each other. Household chores turned simple yet meaningful things is a good reminder that there into bonding moments, and endearing conversations is something to be optimistic about during this pandemic. became more frequent. As we continue to battle COVID-19, may we hold on to WE RECONNECTED WITH OUR FAITH. Perhaps one of these realizations as we move forward. If you wish, you can the greatest lessons there is to learn from this pandemic add more to the list. is to appreciate the value of life. We realized that life is

_________________________________________________________________ KATRINA M. SANCHEZ is DDH’s Document Control Specialist for the Quality Management and Accreditation Department.

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FEATURES

Trust Yourself by: Celia C. Castillo, MD

“The magic of the creative process is that there is no magic.” - ºSeth Godin-

love to draw and paint since I was little. That is why I found Zoology, Physiology and Anatomy amazing subjects because they gave me lots of opportunities to draw and paint. I remember myself, frantically finishing all other homework so I could spend more time with the ones that required drawings. I would embellish my drawings and add color even if it wasn’t necessary for the assignment. Seeing cells, muscles, tissues and even systems come to life was utter pleasure.

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FEATURES But Medicine had a way of stifling my tendencies. With screenshots and copy/paste still in oblivion, the tons of notes to jot down deteriorated my already bad penmanship to mere chicken scratches. With that, drawings and paintings were backburnered. The “No-time/No-chance” pattern became a mantra for years as clinics, rounds, kitchen, and the cycle of “lampin-gatas-puyat” repeated itself three times. In my clinic cards and charts, my drawings of patients’ lumps and rashes were hurried and infantile, but sadly, it didn’t bother me anymore. I’ve lost it!

husband’s birthday coming up, my daughter tutored me on an oil pencil painting of a red vase and flowers. A month late, but it was a present that delighted him. My daughter was pleasantly surprised at my work and that delighted me. Next came the tipping point. I have Toastmaster friends who were painting enthusiasts, both beginners and skilled. A couple of years ago they formed a group called TM Artists. I really envied them when they get together to show their works but never got around to ask if a true blue neophyte could join them. I mustered enough courage to ask and Yes, I could!

What clinched my personal diagnosis was the fact that I live with artists in the family. I didn’t have the skills added to the fact that I didn’t have the time. I would only gaze and salivate at their works. When asked “Do you also paint?”. My rehearsed line was “I’m a doctor, not an artist!”. I proudly say it in jest but deep down I regretted that I no longer paint nor draw. The most I could do was edit the books and write-ups on art that my husband and daughter churn out.

The big challenge was the monthly assignment to paint on an agreed theme that was to be shared on REVEAL DAY. The pressure was on but my usual excuse “No time/No chance” no longer held water. COVID gave me the TIME and the CHANCE. What was stopping me was my self-diagnosis of having lost my artistic tendencies. I was my biggest critic and detractor but COVID’s new normal helped me to accept my misdiagnosis and I was my biggest critic and detractor propelled me to recover what I but COVID’s new normal helped me to thought I had lost. I needed to learn to trust myself again.

There were, however, moments when I’d pick up the pencil accept my misdiagnosis and propelled and draw. One time it was a So, I listened to my husband’s and tiny tree against the sky which me to recover what I thought I had lost. I daughter’s mentoring, watched my husband framed despite Youtube instructionals, looked its inadequacies. He thought needed to learn to trust myself again. more intently at the shades of it would encourage me but in blues and greys of the sky, the truth, I’d rather stow it away. I colors of the dewdrops and thought the frame was more valuable than my work. the light and shadows on people and things. I started to see Every so often, on Saturdays, I would attend my daughter’s details I didn’t realize were there. Training the eyes is a must. art classes with the promise to be more consistent. I learned Practice, becoming friends with the brushes, painting in series, a technique or two despite being “absenut” ( she called her accepting failures were part of learning the ropes. A creative delinquent student) and was able to produce 2 canvases I work doesn’t just appear like magic because the creative entitled “ Piercing the Darkness” and “Piercing the Light” which process entails intent, focus, time and skills. It applies not were included in my daughter’s exhibit of her students’ works only to painting but to all other creative activities that COVID at SM. They were disasters but that exhibit gave me a boost. stimulated. Gardening, cooking, writing, etc., require these After 5 unproductive years, I finished just one, “Fish Head”, ingredients but clearly, it is essential to believe in one’s self. which now hangs in my office. 12 paintings later, I’m regaining my childlike joy and excitement Then came COVID! in drawing and painting. Above all, I have come to trust myself in front of an empty canvas. At first, we wanted to give something to patients and frontliners to encourage them. We started to paint on cards and round smooth stones which we had aplenty. My husband, daughter, grandson and I, worked busily on our stones and cards and _________________________________________________________________ CELIA C. CASTILLO, MD is DDH’s Vice President for Strategy, and Director for came up with a few that I submitted to our COO. Then with my Quality Management and Accreditation. She is also The Pulse’s Editor-in-Chief. Artworks featured for this article are from Dr. Celia Castillo.

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FEATURES

You can Succeed at Home Education!

by: Grace Gaston-Dousel

any parents have asked me the questions: “How do we actually teach our children at home?”or “Is it even possible to succeed at home educating our children?.” At the height of the COVID-19 lockdown in 2020, those of us in the homeschool community were thrust at the forefront of managing the mammoth task of navigating the way through the educational challenge. We helped the Department of Education and many families when everything took a radical shift and the onus of educating the children was placed on the shoulders of parents. Through Arrows & Quivers Homeschool’s online platforms and webinars, I was able to share some pointers on how to succeed in home educating our kids. Let me share some practical tips that are easy to remember using the acronym: C.O.R.O.N.A.

learning facilitator. For homeschooling parents, we have prepared years in advance and yet we still struggle. For you who were suddenly plunged into this, this is nervewracking! Give yourself a break and do not put on yourself unrealistic expectations. The new schedule may mean having to balance your work-from-home routine, your homeschool schedule and your household chores. If you and your child can only study for an hour a day, that is good enough! Don’t be hard on yourself. Try to go with the flow. Enjoy learning new things that each day presents - selfdiscoveries, your child’s idiosyncracies you didn’t know were there, your spouse’s habits you have never observed until now, etc. Before sleeping, be grateful for what you have accomplished and do not batter yourself for what was left undone. Tomorrow is another day.

C-Create a conducive learning environment.

R-Read!

Our kids need to feel safe. These are very uncertain times and the children, though they may not verbalize it, are also stressed and they can sense the fear and the anxieties of the adults around them. Learning is hampered if children are emotionally troubled. Let your kids feel safe by ensuring your own emotional health. Be intentional in caring for your own mental and emotional state. Talk to your safe people for debriefing so you can be your child’s emotional support. Give them lots of hugs, cuddles, and kisses. For teens, let them share their feelings freely and listen to them without judgment or delivering a sermon.

You will need to fast track a bit on educating yourself. You may have to review elementary lessons on fractions and sentence construction so you can teach your little one. You may have to once again snuggle in bed at the end of the day for a read aloud so you can have literature classes. Read articles on how to homeschool. You may do all these reading on top of what you need to learn about working from home or shifting to an online platform for your business. Whatever the case may be, you will need to educate yourself and grow.

O-Open yourself to new things.

This is one of the foundations of any homeschool. Without obedience, homeschooling will be impossible. Foster an atmosphere of obedience at home by first modeling

Perhaps your routine was greatly disrupted with the children studying at home, with you as their primary

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O-Obedience is key.

FEATURES obedience. Obey the quarantine guidelines and explain to the children why we must obey our local government by staying home, wearing masks when going out, and observing strict hygiene practices. Tell stories of your childhood when you obeyed and disobeyed. Magnify the rewards and blessings of obedience. You can give kids doable tasks and appreciate them for carrying them out. N-Not school, but home. It is so tempting to bring school home, having a strict schedule, and becoming the tyrant teacher or the scary principal. However, home is home. It is the child’s safe place and it should remain as such. Allow for free play. Give kids the freedom to sit however they want while reading a book, roll on the floor, get a snack on the fridge when the studying starts to get heavy. Remember that they also miss school and their friends. Relax on the academics a bit and let them enjoy being home with you. Do chores together. Cook together. Play board games together. Watch a movie together. For teens, sometimes they will want their space. Whenever they go into their rooms, respect that and give them that time to be by themselves. They will emerge when they are ready to socialize again, and usually it is when they are also hungry. Make your dining room and kitchen your “teen board room” where they can just talk freely. A-Always learn, live, love. These are our core values at Arrows & Quivers Homeschool. We are lifelong learners. We learn from all circumstances, no matter how challenging they may be because we desire growth. When we learn, then we truly live. We pursue what is life-giving and we do it guilt-free. Sleep when your body calls for it. Put on that facial mask to make you feel beautiful. Read a book totally different from your work or homeschool requirement, just so your mind could dwell on something else. Watch that Korean drama that your mommy friends have posted on their FB walls. Have an intimate evening with your spouse and have a date in your veranda. Loving can be spending hours cooking because your kids have quite an appetite and you know that the best way to their hearts is through a midnight snack. Sometimes, loving them is to simply listen quietly so that they could talk to their heart’s content, exchange the corniest jokes, or listen to their music. Find out their love language and try to speak it. When we truly live, we become capable of truly loving. These days, love is what will see us through. Always learn, live, love. I pray that you give yourself a “corona” (crown) at the end of each homeschool day, believing that you have done what you can with the strength that God has given and in celebration of the life He has lent. _________________________________________________________________ Grace Gaston-Dousel is an educator, a homeschool mom and a learning coach. Grace and her husband Mang founded the Arrows & Quivers Homeschool, a DepEdaccredited homeschool provider based in Davao City. The Dousels have been homeschooling their kids since 2012 and they have been mentoring families around Asia for the past six years.

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FEATURES

COVID-19 and Children’s Mental Health by: Mervin Edcel E. Flavier MD, DPPS, FPSDBP

o one is immune to the effects of COVID-19. Children and adolescents, who comprise 28% of the world’s population (UNICEF 2019) are not spared from these effects, particularly on their mental health. The disruption of well-being, either through illness and or through the lockdown has caused physical and emotional isolation, economic loss. The lockdown that started in our country last March 2020 mandated everyone especially children to stay home. The closure of school and other children activity areas resulted in children experiencing significant stress, anxiety and a feeling of helplessness.

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FEATURES In a narrative review of various articles related to mental Children’s ability to cope during these difficult times can health issues among children and adolescents due to be accomplished with the help primarily of the parents COVID-19, the following issues were raised. The closure through modelling, constant care, love and support. For of schools have interrupted school activities, routines those whose parents may be away, immediate family and extra-curricular activities and therefore needs to be members and friends can take on this role. Specific tips on addressed with psychosocial support while staying home. how to talk to your children about the COVID-19 include Children with special education and therapy needs are at the following: remaining calm and reassuring them; avoid high risk as their interventions and daily planned activities using language that might blame others; monitoring the have also been sidetracked. Economic distress has also children to know what they might see or hear in television, led to the increased physical and verbal abuse towards radio or online; providing more appropriate information children. COVID-19 related distress and far worse, suicide about the disease; and keeping them safe by teaching among the teens, have also been reported. Children who them proper actions on how to avoid the spread of were diagnosed with behavioral and emotional disorders germs. In a more general sense, maintaining good health were also manifesting more challenging concerns like through a balanced diet, good oral hygiene, physical clinginess, inattention and irritability. The appropriate exercise, adequate rest and sleep, avoidance of fatigue and measures therefore should enhancing immunity to fight include constantly maintaining off COVID-19 will also achieve an open line of communication, wellness in mental health. playing collaborative games, Children’s ability to cope during these Most of all, praying together encouraging physical activities will always be very helpful. and even music therapy. difficult times can be accomplished To address all of these issues, For children and adolescents should be more focus with the help primarily of the parents there with pre-existing mental health on mental health issues by conditions, the pandemic the pediatric health care has made their condition through modeling, constant care, love, workers, particularly with worse since their access to early identification and and support. support groups and face-toimmediate provision for face services, which are part giving psychological first of their coping mechanisms, aid. This focus would lead to were discontinued. One way to alleviate stress is through subsequent referral to specialists for further evaluation and constant connectivity with family members and friends appropriate intervention. It is important to detect early, in and this could be done through tele-services or social any child or adolescent, those who are not responding to platforms. However, parental or guardian control and the strategies mentioned. Seeking help immediately will supervision is needed to avoid the danger of excessive be the appropriate course of action. social media use that in turn become a risk factor for more mental health issues. A multinational survey found that adolescents resorted to more streaming services Find some useful websites below: and social media sites and they scored highly on gaming • Important Information on Coronavirus :https:// addiction, compulsive internet use and social media brightfutures.aap.org use. They also scored highly in depression, loneliness, • Parenting During Coronavirus https://www.helpguide. escapism, poor sleep quality and anxiety related to the org pandemic. For the academic achievers, lockdown-related distress was attributed to a feeling of “helplessness” with • Supporting your child during the coronavirus pandemic https://youngminds.og.uk the postponement of exams, taking exams online, the need to earn more credits and the worries about grades. School authorities should provide students sufficient time, _________________________________________________________________ Dr. Mervin Edcel E. Flavier is a Neurodevelopmental Pediatrician and holds clinic due notice, and counselling to prepare them emotionally at the Dr. Honorio Hilario, Sr., Medical Tower, room 215. For appointments, you may call his clinic sa (082) 222-8000 local 6214. for this disruption.

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FEATURES

A Note to O neself by: Jastene Angelene E. Galacio

Dear Diary, Today I started my day looking at the blue sky, feeling the warmth of the sun, listening to the birds and enjoying a cup of brewed coffee.

am one of those people who would always take a moment to write in my journal about anything. My journal is my personal diary, my morning pages, my day to day planner. I write about my plans, habits, goals and whatever comes to mind. It always feels good to get all my thoughts, emotions, and ideas written down. To me, the world seems clearer that way.

working memory --- eliminating all anxiety and leading to a good night sleep. There were many instances that I do not understand why things are happening but when I write them down, it begins to make sense and allows me to relax. Every stroke of the pen tells a story, your very own reflection of those events. I had this one sentence entry in my journals. “One day, I will make my dreams come true. I have my own timeline.” Journaling may have different forms. It can be writing in a notebook or you could type it on your computer. The hardest part is starting your first entry. You may start by writing “Dear Diary,” or just record details such as the date, time and location, who you were with, what you were grateful for, your fears, or other such details. You can write down how you feel and what is running in your mind without any filter.

My journaling journey started because of the influence of my mom who loves to write Journaling is not only about her favorite quotes and movie having to write so many lines. I also have friends way words and pages. It can be as back in Elementary who love short as a one sentence, just Every stroke of the pen tells a story, to write letters. Eventually, I thoughts and highlights of your very own reflection of those realized that I wanted to keep your day. It can also be more a record of how my day went. creative - a drawing, a poem, events. I don’t really write religiously. lists, song lyrics, and so on. You There are times that I forget can never go wrong. There are to write and some years that I no rules. It is all up to you on would stop writing. But I keep how you want to express yourself. If you are reading this, coming back especially when I’m lost and overwhelmed do not be afraid to start a journal today. Who knows it by my feelings. might change your life, or someone else’s. What good does journaling do? According to James W. Pennebaker, a social psychologist at the University of Texas at Austin, keeping a journal helps organize the events in our mind. By doing so, it does not only help keep a record of your day to day life but it can also improve our

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“Journal writing, when it becomes a ritual for transformation, is not only life-changing but lifeexpanding.” - Jen Williamson ___________________________________________________________________________ JASTENE ANGELENE E. GALACIO is the Executive Assistant to the Medical Director.

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MEET THE EXPERTS

MEET THE EXPERTS Edmund Dante T. Miraflores RRT, MD DPBA, FPSA Interim Incident Commander - DDH Incident Command System

dmund Dante Torralba Miraflores grew up in their ancestral home fronting the steel parking of Davao Doctors Hospital and this proximity had a great influence on his career choices. He finished his BS in Radiologic Technology at Davao Doctors College in 1998 and gave DDC the prestige of producing its first topnotcher in the Radiologic Technologist Licensure Examination. With his eye on becoming a doctor, he worked as a Clinical Instructor of the Davao Doctors College for a year while enrolled in another school for the prerequisite subjects before pursuing Medicine at the Davao Medical School Foundation under scholarship from relatives from abroad. After getting his medical license, he served as a Medical Officer for 3 years in Lupon, Davao Oriental before training in the Department of Anesthesiology, an inclination he held since his clerkship. He became a fellow of the Philippine

Society of Anesthesiology in 2019. As an anesthesiologist, he has served the Operation Smile Philippines and Maharlika Charity Foundation in cleft lip and palate repair. He also worked at the Pantukan Provincial Hospital and the SPMC as a Senior Consultant of the department. During the current pandemic, he accepted the invitation to join DDH as an Associate Active Consultant, becoming an asset to the hospital. Dr. Edmund is an active mountaineer and a member of the Sandawa Apo mountaineering group since his high school days. In late 2020, knowing of his interest in mountaineering and safety protocols, he was recruited by his good friend and classmate, Dr. Angelito Regondola, to help him in the Davao Doctors Hospital Emergency and Disaster Preparedness Team. He currently serves as the able Interim Incident Commander, together with Dr. Regondola.

EFREN N. QUIRANTE, JR.

Safety Officer for Hospital Facilities

lowly but surely, is the phrase that best describes the Davao Doctors Hospital Senior Safety Officer, Mr. Efren Quirante.

A graduate of Bachelor of Science in Electrical Engineering of the University of Southeastern Philippines, he has a rich experience in facility safety and occupational health. He started as a Production Control and Technical Engineer, and later became the Tooling and Equipment Control Engineer of Cebu Mitsubishi Inc. in Danao, Cebu. His 10-year experience from Division Safety Officer in-charge to becoming a Safety Engineer and Radiation Safety Officer, honed his skills in the field of Facility Safety.

He has served as the Project Safety Engineer of the First Balmour Inc. in Ormoc City, Leyte, at Franklin Baker Co., Sta. Cruz, Davao del Sur, and other companies. He gained long years of experience in safety serving as Environmental Health Safety Supervisor, Ground Facility in-charge, Waste Water Treatment Supervisor, Laundry Operations in-charge, and Pollution Control Officer. Efren’s career path of laser-like focus on facility safety brought him to Davao Doctors Hospital in 2019. His extensive training on the various areas of risks as well as Systematic Managerial Analysis molded him to share ingenious ideas on required facility improvements of the hospital. Though he is calm, composed in the midst of earthquakes and other emergencies, you can see him around as a cautious plodder, careful in sizing up situations and delivering what is needed. Trust that he is on his way to achieving desired results gradually and reliably.

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ROADMAP

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CONVERSATIONS

Transformers in the time of COVID-19 by: Jencynt C. Chu

ith more time in our hands, channeling pent-up energies into productive pursuits is a way of unleashing potentials once ignored, unrecognized or untapped. It is awakening our talents to counteract the blues that COVID-19 pandemic brought. It may be cooking and baking, gardening, artwork and crafts, networking, content writing, and lots of other interests. Augmenting one’s income is a bonus, however small. People in our DDH community who have managed to recreate themselves, those we call “Transformers”, shared their experiences in this Focused Group. 16

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CONVERSATIONS WHAT NEW INTERESTS OR LONG-LOST HOBBIES DID YOU ENJOY DURING THE COVID-19 PANDEMIC? Dr. Sigrid Barinaga (OB-GYN) I learned baking back in 2012 during my 1st pregnancy, but this hobby took a backseat when my medical practice started picking up. But the pandemic led to limited clinic hours and more time at home. To keep busy and to provide my kids tasty and nutritious snacks, I started baking again. Time in the kitchen and smelling the invigorating aroma of the butter, flour, vanilla, cinnamon and other spices became aromatherapy for me, helping me de-stress. We gave away some to our friends, then posted my finished products on social media. Lo and behold, PEOPLE STARTED ORDERING! My husband, Eugene Lee, conceptualized the name Flour Show to showcase our home recipes. Dr. Lira Ligue (Radiologist) Pre-pandemic was all about juggling hospital work and family life. There was no free time to explore other things. The ECQ gave me and my family the extra time to bond and learn more about stock market, painting, gardening, cooking and baking. Joan Pelicano (Compensation Manager-Human Resource Department) Biking is the long-lost hobby that I enjoyed so much during the pandemic. The new interest that made me busy and helped me cope with negativity is networking and conducting online training. Jackylyn Alimaren (Nurse) I developed myself into an entrepreneur. Well, I discovered that I can sell and earn profit for being an online seller. I thought that it was just a past time but as time went by, I enjoyed selling different items or stuff that people might need in their daily lives. Dr. Celia Castillo (Internist and Integrative Medicine Practitioner) Writing, reading, workshop training, and meditating, are activities that I enjoy and have always found opportunities to undertake even in my busyness. Painting, however, is something I have loved since childhood but because serious painting requires time and focus, it only became possible during the lockdown. WHAT INSPIRED YOU TO DISCOVER NEW INTERESTS OR REVISIT LONG-LOST HOBBIES? Dr. Lira Ligue This pandemic has disrupted our daily routines and rituals. We are creatures of habit. If what we usually do is not possible then we become frustrated and anxious. Our

mental health is greatly affected, so why not set a goal to learn a skill/craft, read a book, do the things you’ve always wanted to do with all the free time you now have and be inspired. It may be a bit trite and cliché to say “take up a hobby now” but it is essential as it could alleviate our anxiety and who knows it can be part of your routine and may even be a source of income post-pandemic. Joan Pelicano The pandemic changed everything! It is challenging, but we need to adapt to the change to survive. There are so many things to be thankful for. It is a matter of choice how we perceive life. My family is my inspiration to stay positive and persistent in these trying times. I chose to be physically and emotionally okay to serve us light and direction to my children, husband, parents, and siblings. I want to influence them that there are so many ways to be productive amidst this crisis. Instead of being sad and doing nothing, I revisited my long-lost hobby--- biking. I also discovered I-Fern Revolutionary Business Advantage. It developed my communication skills and helped me release my negative emotions. Also, it influenced me to read articles on how to become a successful entrepreneur, the skills required to become successful, and the formula of success. It is fulfilling because I am able to educate people on how to be productive and guide them to generate passive income. Iba yung happiness na naibibigay! Jackylyn Alimaren Being an entrepreneur gave me self-fulfillment because I can be self-sufficient. I have this aptitude of being “madiskarte”. I saw my confidence grow and saw my pandemic blues go away. It kept me busy and at the same time it gave me additional income for the daily needs of my family. I also wanted to be a role model to my fellow nurses that you can do anything if you are open-minded and ready to face life challenges. Dr. Celia Castillo I live with artists in the family. Our family started to paint on rocks and cards to give away to frontliners and patients early in the pandemic. That got my rusty wheel started. HOW DID IT HELP YOU DEAL WITH THE PANDEMIC BLUES? Dr. Sigrid Barinaga Thankfully, I really did not experience the so-called pandemic blues. A large part is due to constant prayer and trust in God, but again, the ritualistic and meditative nature of baking sort of became prayer in a way. THE PULSE | April 2021

CONVERSATIONS Joan Pelicano I surrounded myself with positive people that uplift, motivate, and inspire me and led me in the right direction. It is necessary to enhance our skills and look for other income sources to provide food on our table. Umaasa sa akin ang mga anak ko kaya hindi ako pwede maging mahina at walang gawin. Biking helps me a lot physically and psychologically. Nakakapag-sip ako ng mabuti, and I can think of strategies. Doing I-Fern RBA gave me fuel to ignite my communication skills and boost my personality. Speaking to people about business is not my comfort zone, but I’m doing everything to learn. I talked to different people sharing what I’ve learned from my mentors and my experience. I can help different people and influence them to work for their dreams and fight this crisis. Jackylyn Alimaren It helped me realize that I am capable of doing things that is far from my current profession. It gives me happiness every time I will count my earnings at the end of the day. It made real my dreams to save and invest. It taught me to be thrifty and curbed my impulsive buying. Dr. Celia Castillo We, in management, didn’t have the chance to entertain the blues. We were at war daily, strategizing, creating protocols, and redesigning processes, face-to-face or virtually. Painting helped me find calmness, joy and clarity of thinking. ANY WORDS OF ENCOURAGEMENT FOR OTHERS TO KEEP THEIR INTERESTS ALIVE? Dr. Sigrid Barinaga To quote C.S. Lewis “You are never too old to set another goal or to dream a new dream.” Just keep going, learn new things and set your imagination free. Dr. Lira Ligue The fear of making mistakes or being intimidated by the task at hand, hinders us from being creative. Step outside your comfort zone, find a craft that interests you,

THE PULSE | April 2021

CONVERSATIONS start small and take the risks. Once you embrace the learning process, the possibilities are endless. Experiment and remember that failures/mistakes does not make you less of a person. Personally, I kept a lot of unfinished paintings because I didn’t like the direction it was going. I just try and try again and keep building my skills over time. Joan Pelicano Don’t be afraid to try new things and do what you love to do! Look for hobbies that will make you happy, impact your well-being and generate passive income. Don’t be afraid to take risks and go out of your comfort zone instead of “magmukmok ka”. To quote the statement of Bo Sanchez, “If we want our country to rise from poverty, there’s only one way to go… We’ve got to become a nation of entrepreneurs.” Keep your day job and start a part-time business. Also, look for a mentor that will teach you and influence you. Form your dream team, look for mentors that will lead you to the right path, mentors that will give you powerful input, that will cheer you, and coach you. Jackylyn Alimaren Whatever interests you have, be passionate and openminded. Be courageous enough to be different even if it goes against the crowd, as long as you are happy and you love what you are doing. Whatever your current situation, say to yourself that it is not your FINAL DESTINATION. Ask. Believe. Receive. Dr. Celia Castillo Painting is problem solving in a fun way. I hate wasting paint and canvas so I don’t have any unfinished work. Because I work with gouache, I can wash out or paint over failed attempts without guilt and pursue the piece til done and satisfying. I suppose that’s me - at work, at play, at life. Do what satisfies you.

________________________________________________________________ CONVERSATIONS, is a part of The Focus Group Discussion Project ( FGD) initiated by CorpComm group. The activity aims to get true narrative from DDH’s management, employees, business partners and patients.

COMMUNITY PULSE

THE PULSE | April 2021

COMMUNITY PULSE

Th e G o o d K i nd o f D i ffe rent in COV ID -1 9 by: Caryll M. Bato

year ago, I would’ve been in a coffee shop, stiffly seated by the cold window, across people negotiating a business deal, behind frantic parents pacifying their wailing toddler, beside arrogant teenagers laughing boisterously and in front of anxious students cramming. I would be in the middle of that crowd, idling, until the city life waned. Now, whenever I lounge at our balcony, sip my warm coffee and muse as the wind blows softly, I like to think that the pandemic has turned things into a good kind of different.

ministering and conducting bible studies via Zoom, I like to think that the pandemic has turned things into a good kind of different.

A year ago, our lives were hectic and time was so scarce. The days were just too short, with eight hours of it devoted to our jobs. There was little time left for social gatherings, for shopping at the mall, for partying and drinking, for road trips and out of town travels. But in a flash, we are barred from all these. We found ourselves with extra time that we want to make the most out A year ago, our front porch was bare and felt uninviting. of it doing things that would make us whole. Now, whenever I witness people It looked neglected with spending hours planting, unpolished stone brick foundations, cracked concrete As we overcome our fears, use our time baking, journaling, painting, and starting their dream floor, and chipped wall paint. But several months into to reflect and recharge, supporting others business, I like to think that lockdown and the wall turned and sending encouragements, bonding the pandemic has turned things into a good kind of a cool beige, the expanse adorned with rows of potted with our families, nurturing our organic different. plants and colorful blooms. Now, whenever I stand in the creativity, and helping to heal the earth, I A year ago, COVID-19 cornered us to our fears, middle of our green porch full like to think that the pandemic has turned uncertainties and isolation. of charm and color, I like to We even infected others by think that the pandemic has things into a good kind of different. spreading rumors fostering turned things into a good kind panic. Some hoarded of different. disinfectants and face masks in a selfish attempt to A year ago, smartphones were hugely blamed over ruined save themselves. We even shunned fellow workers who relationships. Perhaps because we were often confined contracted the virus. But now, as we overcome our in our own bubble with eyes glued to our phone screens fears, use our time to reflect and recharge, supporting and ears deaf to the world with headphones on. But others and sending encouragements, bonding with our that was until we were compelled to keep our distance families, nurturing our organic creativity, and helping from each other. Now, whenever I see more and more to heal the earth, I like to think that the pandemic has people reunite with family and relatives through video turned things into a good kind of different. calls, host virtual bonding sessions with friends, support __________________________________________________________________________ someone’s milestone through live video streaming, CARYLL M. BATO is an associate of the Quality Management and Accreditation Department.

THE PULSE | April 2021

COMMUNITY PULSE

Empowerment thru Preparedness by: Lysette A. Lao, RN, MAN

he Ring of Fire, also referred to as the Circum-Pacific Belt, is a path along the Pacific Ocean characterized by active volcanoes and frequent earthquakes. The Philippines, being in the Ring of Fire, is considered an earthquake zone where more than 30 earthquakes can take place in just one year.

3. Learn the Evacuation Plan. Memoranda on updated Evacuation Guidelines are released every so often as these conform to new required protocols (i.e. assigned routes and exits for COVID-19 patients during the ongoing pandemic).

The strongest earthquake in the Philippines was registered in 1976 with a 7.9 magnitude. In Davao City alone, there is a history of 71 earthquakes for 2020.

4. Partner with a buddy if you are in a Back Office workplace. When evacuation is warranted, it is easier to trace if someone is left in a building when a person declares that he/she is not with his/her buddy.

Working in an organization where healthcare services are provided, the core of service provision is safety and quality. As we all know, Davao Doctors Hospital is a 51 year old organization where staff and patients are partners when it comes to health, more so, when it comes to times of disasters and emergencies.

5. Assign per department and per shift, specific roles to be carried out by staff on duty in times of disasters. This is a risk mitigation strategy for Unit Managers so that important documents and equipment are salvaged, along with the patients.

6. If you are not handling patients or is not Being prepared as individuals is the start responsible to take of being empowered. No matter how small care of important documents, volunteer you think it is , your being prepared is very yourself in looking beneficial for everyone. out on the welfare of patients during the process of transport and in the evacuation area. 1. Familiarize yourself with Adrenaline may play its the Incident Command System of the hospital. The role during an emergency; but as the course goes on, Davao Doctors Hospital (DDH) Incident Command the adrenaline rush will wear out leading to burnout System (ICS) starts with the Incident Commander (IC). and exhaustion. Back office people can greatly help Whoever is the existing Medical Director is automatically the frontliners. the IC. In the absence of the Medical Director or his assigned Interim IC, the Hospital Supervisor (S1) is the With teamwork and coordination of all employees, automatic IC. disasters and emergencies become bearable. Being prepared as individuals is the start of being empowered. 2. Know the Activation, Response and Deactivation No matter how small you think it is, your being prepared is protocols for the identified Disaster Color Codes of very beneficial for everyone. the hospital. ___________________________________________________________________________ Earthquakes pose a risk for everyone, whether patients, watchers, visitors and hospital staff. The best possible way to mitigate the effects of a disaster in the workplace is to know what to do. Here are some ideas to keep you abreast:

LYSETTE A. LAO is the Assistant Director for the Quality Management and Acceditation Department. She is also the Planning Section Chief of the Incident Command Team.

THE PULSE | April 2021

COMMUNITY PULSE

DDH Christmas Tree Christmas Gift Giving of HOPE Lighting by: Paul Andrei S. Bismonte

by: Garry John F. Tillo

Last year was an interesting year because of the pandemic. It affected everyone, not just the big companies but also the small and medium enterprises. Some of the businesses closed and some people lost their jobs. We were in disarray and we were caught off guard, and some of the benefits that we usually receive were at stake. We are grateful to the management because they made sure that the basic benefits are given to the employees amidst difficult times.

“DDH is mindful of all our patients especially the cancer patients because we feel and we are very eager to make sure that they get the best care possible here in Mindanao”, Mr. Del Val said in his opening remarks. He also took the opportunity to thank the whole organization considering that this year has been so tough due to the covid-19 pandemic. “This is both challenging and very exciting as well because we learn new things. It makes us strong, humble and adherent to the new normal”, he added.

In Maslow’s hierarchy of needs, the most important need is physiological needs which are for human survival and that include food and water. The DDH Christmas baskets which included spaghetti ingredients and ham were released in December. There were, however, surprises that were unexpected. Christmas giveaways were also distributed by the Medical Staff Organization and the City Government of Davao. The sight of our fellow employees carrying their Christmas baskets on their way home with smiles on their faces filled my heart with love and peace. I hope that those baskets did not just fill their stomachs, but also filled their hearts with gladness, and reminded them that the management, the doctors, and the city government are there for them even in trying times.

A video presentation was played featuring the life of one of our cancer warrior, Ms. Arlene Celis, inspiring others as she shared her story of her triumphant battle against breast cancer. The event was made light as Ms. Grace Bacus, DDH talent from OR-PACU, rendered an inspirational Christmas song.

he annual giving of Christmas baskets is a tradition we value at DDH. Every employee including those who are outsourced, anticipate it every December. The giving of Christmas baskets is a way for the management to say “good job,” and “thank you” to all the employees, especially during the season of giving.

__________________________________________________________________________ PAUL ANDREI S. BISMONTE is DDH’s Human Resource Officer for Employee Welfare.

THE PULSE | April 2021

s part of our initiative in spreading cancer awareness to the public, Davao Doctors Hospital (DDH) officially lighted up the Christmas Tree of HOPE last December 1, 2020. HOPE stands for “Heart of People who encourage.” It was led by DDH’s CEO, Mr. Raymund C.S. Del Val, together with our Radiation Oncologists, Dr. Maria Lourdes Lacanilao, Dr. Faiqha Bagis, and Dr. John Paul Abrina.

To culminate the event, the Chief Operating Officer Ms. Mirasol B. Tiu, thanked everyone for their continued support to Ribbon of Hope’s programs and encouraging the entire DDH community and Davaoeños to support DDH Ribbon of Hope Cancer Care Advocacy. To avoid mass gathering and in observance of the National mandate with regards to the maximum number of attendees, the event was recorded via live streaming on the DDH official Facebook page so that doctors, staff, and other page followers are able to witness the event.

__________________________________________________________________________ GARRY JOHN F. TILLO is DDH’s Human Resource Officer for Community Relations.

COMMUNITY PULSE

SHIELD IT UP! UP ! A Face Shield Design Contest by: Venz Joseph P. Giguiento

any years have passed us by, living what to us was “normal”, but nowadays, we don’t even know what “normal” is. Everything happened so fast, it became a blur how a pandemic that started in one country swiftly turned into a plague all across the globe. No more talking and enjoying the company of our friends, families, and loved ones. No more eating peacefully without worry. The masks and shields have become ubiquitous. And what better way is there to deal with a crisis than to start finding joy in the little things that can make you happy. In the beginning, it looked weird wearing a facemask and a shield, but later, it became a fashion statement. Different designs of face shields appeared, some people wearing them as fashion accessories. It is from there that we took the cue and conceived the event: “Shield It Up: A Face Shield Design Contest”. We already knew that our employees have creative minds and think out of the box, and we wanted to showcase their talents on something that is a bit of a challenge, and we were not disappointed. The enthusiastic participation was

unexpected and the designs were quite impressive. To showcase these talents, we posted the photos via the official DDH Facebook page and allowed the public to decide on the winners through the number of likes. Make no mistake, everyone who participated were already winners, but the one who stood out as the best among the rest was the shield creation of Ms. June Kristine Sanchez from the Telenursing Department. The event was not conceived just for the sake of having an activity for our employees, but the event was intended to let everyone find an opportunity for fun and selfexpression. We see news all the time that cast fear into our hearts and minds and we need to let loose every so often to see something positive and beautiful, and be distracted from the bad news even for just a moment. Let’s enjoy the little things in life, because it’s the little things that really matters. __________________________________________________________________________ VENZ JOSEPH P. GIGUIENTO is a member of the Human Resource Department and serves as HRD’s Employee Relations Associate.

THE PULSE | April 2021

COMMUNITY PULSE

Transforming the BalikAlay Foundation by: Dr. Rizalina M. Pangan

he old ways of existence and many practices of QUALITY EDUCATION collaborating with communities , though well In the past , support was given only to children of DDH intentioned are broken. Instead we need to create a new employees who enroll in the ALLIED HEALTH COURSES non-profit sector for the good of all and that starts today. at the Davao Doctors College. This will be expanded to This is the message of the NEW NON-PROFIT STRATEGIES include scholarship to other deserving students referred as transformation has been brought about by the COVID to us. -19 pandemic. We are now providing allowances for the Senior High During the meeting of the Balik-Alay Foundation, the Students: a monthly allowance for the internet services, members committed to help in achieving the United or for things needed to comply with distance learning. Nations Sustainable Goals that aim to protect the planet, This year, we will provide support for boys and girls in end poverty, and ensure prosperity for all by 2030. We the nearby elementary school.This way we adhere to the have chosen three targets: Health and Well-being, Quality principle of NO ONE LEFT BEHIND. Education, and Partnership. PARTNERSHIP We have been chosen to How then will we achieve participate in the City Mayor’s these goals? There has to be Peace Program to facilitate the There has to be a transformation in the a transformation in the way training of the Barangay Health we think and do, and how we way we think and do , and how we Workers and to distribute the can motivate others to join us kits that have been in our cause. We need to be can motivate others to join us in our health donated by the Ambassador more focused on how to make the Republic of China. We an impact on the community. cause. We need to be more focused of can also provide additional We should enhance our medicines for their centers. on how to make an impact on the activities and policies to be more inclusive, and though One way to promote community. our scope of services may partnership is to encourage be limited, the impact is other members of the Balikmeaningful and effective. Alay to establish their own Balik-Alay Movement in their These are the changes in our programs that we have own communities. That is the Balik-Alay Spirit we pledge targeted in our commitment to support the Sustainable to: “Give back to the community the blessings we receive.” Development Goals. This pandemic has changed our lifestyle, our spending GOOD HEALTH AND WELL-BEING habits, realizing that we can live without designer bags, We aim for a more inclusive scope of coverage for the shoes and clothes. Instead, we can focus on attending vulnerable persons with chronic diseases through information drives and campaigns. Appropriation for to our health needs, our spiritual life and having a deep maternal and childcare services will be increased. Financial appreciation for the blessings we have received. assistance to lower income patients requiring surgery will The challenge is how to stay relevant and how to motivate continue. Services to the aged will be given on a regular communities to contribute towards achieving Peace and basis. PROSPERITY to Everyone. _________________________________________________________________

THE PULSE | April 2021

DR. RIZALINA PANGAN, an OB-Gynecologist, is one of the founders of Davao Doctors Hospital and is the Chair of the Balik-Alay Foundation.

COMMUNITY PULSE

Sleeve Up DDH!

r. Ronald Tangente, Medical Director, receives his 1st dose of the Sinovac COVID-19 vaccine for the Department of Health vaccination roll-out activity at the A. Mabini Elementary School at Bangkal, Davao City last March 8, 2021. A total of 1,000 medical frontliners and healthcare workers (HCW) have also received their first dose of the Sinovac vaccine from March 8-12, 2021. The City Government of Davao, the City Health Office, and the Department of Health (Philippines) have also

endorsed 40 vials amounting to 400 doses of the AstraZeneca vaccines to Davao Doctors Hospital (DDH) last March 19, 2021. DDH aims to vaccinate a total of 1,500 HCWs that would include doctors, nurses, ancillary staff, support staff, medical secretaries, outsourced housekeeping, and security personnel. The vaccination roll-out ensures that we are one step closer to a safe normal. THE PULSE | April 2021

COMMUNITY PULSE

Dumoy’s New Future

ROM THE “NEW NORMAL” TO A “NEW FUTURE”: A SUSTAINABLE RESPONSE TO COVID-19”. This is the title of the WHO article issued in October of 2020, which says that the Asia Pacific Region has comparatively low COVID-19 figures relative to many countries in the west where infections and deaths are accelerating. Countries in the Asia Pacific Region “have built up capacities and mechanisms for emergency response…to mitigate risks and minimize transmission while maintaining social and economic activities.” This is also what Davao Doctors Hospital (DDH) has done by implementing innovative strategies during the pandemic. The management came up with business initiatives that generated new ways to deliver services, thereby recreating the healthcare landscape. As we enter into the next phase of the outbreak, DDH Dumoy Satellite now offers new services to meet the needs of the community, particularly at this time when visits to hospitals are limited. These new service offerings include: SERVICE RAPID TEST • started August 24, 2020 RT-PCR • started September 22, 2020 Lab-N-Go • this Drive-thru Laboratory Service started September 2020 HOMECARE SERVICES • ECG, Short-term Nursing Care, Hearing Screening, Laboratory examinations MEDEXPRESS DELIVERY • Medicine delivery service ONLINE APPOINTMENT • book ahead for your diagnostic procedure

SCHEDULE Mon - Sat

6 AM – 6 PM

Mon - Sat

6 AM – 4 PM

Mon - Sat

6 AM – 5 PM

Mon - Sat

6 AM – 4 PM

Mon - Sat

6 AM – 5 PM

Mon - Sat

6 AM – 6 PM

Various payment schemes, such as cash, HMO and Corporate Account charging are available. Asymptomatic patients may drop by Dumoy Satellite on the scheduled days and time for the procedure. For corporate partners, these services can also be availed of onsite. Davao Doctors Hospital opened the Dumoy Satellite on October 2011 with the goal of bringing DDH brand of care closer to the community in the southern part of Davao. It has come to be the go-to facility for out-patient services during this pandemic. Come and visit us. ______________________________________________________________________________________________________________________________________ DDH DUMOY OUT-PATIENT SATELLITE is located at Dumoy, Toril, Davao City. The satellite healthcare facility offers out-patient consultation, laboratory and imaging tests. It also has a dialysis clinic, a birthing home and an ambulatory surgical clinic.

THE PULSE | April 2021

ANSWERS: ACROSS: 1 RISK, 4 CRISIS, 5 ANOSMIA, 7 UNPARALLED, 8 GOBLIN, 9 NURSES, 10 REFLECTS, 13 PANDEMIC, 14 TRAIN DOWN: 1 REMIND, 2 DIVERSITY, 3 COMPLACENCY, 6 AGEUSIA, 11 EMPATHY, 12 LISTEN

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