CCN Learning Resources, Enhanced Solutions in Customer Service Dedicated to Improving Customer Care Through Education and Best Hiring Practices
CCN Learning Resources has its roots in traditional corporate training, but what sets us apart is our continued connection to the business community through our publishing partner, Customer Care News magazine. At CCN Learning, we provide world-class education and training for companies in the area of customer care. Our Director, Dr. Keith Levick, brings to the table more than 30 years of experience in the coaching and training field. Currently, CCN Learning offers nearly 40 courses to help companies of all sizes improve their customer care, and subsequently their customer satisfaction scores. Courses are geared toward managers and supervisors as well as staff members. Below is a sampling of the courses that are offered: • Managing Multiple Generations
• Wowing the Customer
• Problem Solving & Decision Making
• Team Communication
• Managers to Leaders
• Dealing with Difficult Customers
• Leading During Times of Change
• Create a Motivation Environment
• Communication Skills for Leaders
• Healthcare Customer (Patient) Focus
For more information or a complete list of courses offered, call 888-438-9528 or go online to www.ccnlearningresources.com.