November December 2011 by Brenda Jane

NOVEMBER/DECEMBER 2011

캐나다 한인 상공 실업인 총연합회보 U.K.B.A C.C.I.C

U.K.B.A C.C.I.C

Fuel Management New “cloud” technology changing the world of cardlock systems

연료 관리-새로운 “클라우드”기술이 카드록 시스템 산업의 변화 초래

Province-Wide Initiative Keeps Consumers on Right Side of Healthy

소비자들 건강 지키기에 나선 주정부 주도 정책들

Some Like it Hot – Making Your C-Store

일부 손님은 뜨거운 음료를 좋아한다- 뜨거운 음료를 편의점에서 찾게 하기

A Hot Beverage Destination How to NOT Skimp on Petroleum Contracting

의점 고객에게 환경친화제품을 늘리게 하는 지속가능발전성 의식

PUBLISHER Brenda Jane Johnstone bjjohnstone@convenienceandcarwash.com

EDITOR Carter Hammett editor@convenienceandcarwash.com SALES Kait Walker 416-493-3912 kwalker@convenienceandcarwash.com Jeanine Malmin 309-808-2264 jmalmin@convenienceandcarwash.com DESIGN AND PRODUCTION Edge Advertising EDITORIAL ADVISORY BOARD Bernie Comeau, Shell Canada David Hoy, Mid Island Co-Op Dave Watson, The Chamois Doug McRae, Kahkewistahaw Gas & Convenience Store Ltd. Kim Hansen, MI Petro Scott Findlay, Core-Mark Wayne Hoskins, WCSA CONTRIBUTING WRITERS Angela Altass Rob Bateman Kelly Gray Carter Hammett Paul Nelson

Contents FEATURES

6 Proactive Stance Provincial initiative keeps C-store customers on the right side of healthy 8 Fuel Management...Efficiency From “The Cloud” Clouds are the new bright spot in data management and making a world of difference to cardlock systems 15 The Cost of Being Cheap When it comes to petroleum contracting, go up or go home says writer Rob Bateman 19 Dryer. Cleaner. Brighter. Shinier. Happier. The ones with the best dryers are shiny happy people. 25 A Cigar For All Tastes Here’s some tips on making your outlet a go – to cigar destination 28 A Healthy Respect Little by little, good-for-you products are slowly taking over the shelves, writes Kelly Gray 32 Some Like It Hot Canadians purchased a whopping 14 million hot beverages in 2010. That’s a whole lotta latte...and a boon for C-stores. DEPARTMENTS 4 Publisher’s Message Riders on the Storm 35 UKBA Journal 45 News Releases

CIRCULATION James Gordon subscriptions@convenienceandcarwash.com

WEBSITE www.convenienceandcarwash.com PUBLICATION MAIL AGREEMENT No: 41670539 Return Undeliverable Canadian addresses to: Circulation Department 543 Borebank St. Winnipeg, MB R3N 1E8

HEALTHY CONVENIENCE STORE INITIATIVE a step forward towards boosting wholesome consumerism page 6

Publisher’s Message

Upcoming Events

Riders on the Storm In October, the Canadian Federation of Independent Business (CFIB) released its Business Barometer report, which suggested that small business confidence is somewhat more optimistic than it has been of late. Compared to three months before, respondents’ business performance suggests a trend upwards, despite concern over the financial crises in both Europe and the US, and the potential for spilling over into the Canadian economy. Still, expectations seem to lean towards stability and modest growth. Interestingly, western business owners indicate the highest level of optimism, with Alberta clocking in with an index level of 74.4. Those in Saskatchewan (71.9) are a close second, while businesses in Newfoundland and Labrador (67.4), Manitoba (65.5) and British Columbia (63.7) round out the regions above the national average. Broken down by sector, retail sectors appeared to be the least optimistic, however, business conditions related to inventories, overtime and new orders are generally in better shape or on par with what they were this time last year. The major areas of cutbacks and concern appear to be on capital expenditures says the report. Only half the respondents intended to spend money on vehicles, equipment or property. Therefore, most businesses are operating with a large degree of conservatism and playing it safe with a focus on stability, rather than taking risks with the future. And that’s exactly as it should be. It’s important to stay focused and positive. Move slowly and smartly with keen awareness. I believe that positive thoughts beget positive actions and if people start obsessing over the economic misfortunes of their next door neighbours, then it is likely to manifest in their own backyards. Therefore, it is imperative that we stay the course in terms of normalizing our situations, even if those situations may not always be optimal. Having faith is a big part of what we do. That’s reflected in this issue with, among others, Mike Kapalko’s article on developing sustainability plans for your C-store. It’s no longer enough to simply appear green, consumers are looking to patronize businesses that reflect their own values, which these days, are actively green. This, along with useful articles on cardlock systems, salty snacks and oh yes, warm beverages, just in time for the coming cold weather, highlight some of our offerings this time out. As usual, mi casa es su casa and you are all invited to drop by to say hi and metaphorically at least, have something to eat. Maybe instead of dinner though, we can make it a potluck instead.

Brenda Jane Johnstone Publisher

November | December 2011

January 23 – 26, 2012 PCATS Conference Lowes Ventana Canyon Tucson, AZ www.pcats.org February 21 – 23, 2012 Western Petroleum Marketers Association National Convention & Convenience Store Expo Mirage, Las Vegas, NV www.wpma.com March 20 & 21, 2012 Convenience U Toronto, Ontario http://toronto.convenienceu.ca May 7 – 9, 2012 Int’l Carwash Show Sands Hotel & Conference Centre, Las Vegas, NV www.carwash.org

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Proactive

STANCE HEALTHY CONVENIENCE STORE INITIATIVE A STEP FORWARD TOWARDS BOOSTING WHOLESOME CONSUMERISM The Canadian Convenience Stores Association (CCSA) is working to keep the country’s C-stores on the right side of healthy eating trends, says president Alex Scholten. He reports that with regulators looking to offer solutions to growing health concerns surrounding foods high in fat, sodium and sugar and the rise in obesity, heart disease and early onset diabetes, It’s time to get all parties around the table to discuss options. “We have to ask how we as an association are being proactive regarding these initiatives. Consumers are looking to find answers and government and interest groups are pushing forward. We can see that if we don’t move as an industry we will be pushed into a course of action by regulation. It’s much better that we stay ahead of the wave and be part of the solution before we are pushed to do so through legislation.” Already the Western Convenience Stores Association (WCSA) with the support of the CCSA, is partnering with the BC government with-in the context of the Healthy Families BC initiative, a $68.7 million program that, among other

November | December 2011

actions, supports healthy eating and giving the most vulnerable BC children a healthy start in life. With these goals in mind the WCSA has launched Healthy Convenience Store initiative where participating stores will post nutrition information at the point of purchase for their ready-to-eat, unpackaged foods, such as nachos, sandwiches and pizza. They will also commit to dedicating increased floor and shelf space for designated healthy food and beverage options for consumers. Stores that meet these criteria will receive a healthy convenience store designation from the WCSA. British Columbia will be the first jurisdiction in the country to implement a program of this kind. The program is completely voluntary and has received wide acceptance from retailers such as Mac’s and 7-11, as well as a wide variety of other chains and independent stores and gas bars, including Winks Plus, Esso, Petro Canada, Husky, Mohawk, and Mid Island Co-ops. Together, just Mac’s and 7-11 represent over 400 stores province-wide. Scholten comments that this level of support

Participating stores will post nutrition information at the point of purchase for their ready-to-eat, unpackaged foods, such as nachos, sandwiches and pizza.

British Columbia will be the first jurisdiction in the country to implement a program of this kind. The program is completely voluntary and has received wide acceptance from retailers such as Mac’s and 7-11, as well as a wide variety of other chains and independent stores and gas bars, including Winks Plus, Esso, Petro Canada, Husky, Mohawk, and Mid Island Co-ops.

garners a lot of respect from both health and government organizations who can see that the industry is responsive to society’s needs. The upshot is that this type of partnering creates solutions that are collaborative rather than just legislated. Here, he suggests consultation and multi-party considerations are the most effective. “This allows for the broadest perspective and contributes to right thinking on a concern or coming trend.” As a good case in point he offers the example of bottled water and where it was 15 years ago. Then, few retailers would have believed that packaged H2O would become the huge sales hit it has today. He notes that the beverage industry could see the trend line that had consumers and health professionals looking for less sugar in diets. The manufacturers asked retailers to allocate more cooler and shelf space to water. At the time there was reluctance on the part of many retailers who failed to see the curve and saw water as a poor seller that was just going to use valuable space. The reality was that operators who saw the opportunity were the best positioned to

take advantage of the changes in public demand. The same is true regarding healthy eating options where C-stores are now being asked to stock a larger selection of fresh fruit and vegetables and good-for-you brands. “As an association we want to offer the kind of advice for our membership that keeps them on the leading edge. With Health Canada looking at sodium reduction, obesity in both adult and child populations and other concerns we know there could well be things like taxes on certain products, labeling changes and restrictions on some ingredients coming down the road. If we aren’t at the table and partnering in a solution as an industry we will be in a position to merely react when circumstances change. We want to be proactive and involved in decisions. This way we can be better positioned to take advantage of opportunities as they arise,” he says, concluding that by being proactive with initiatives like the WCCA’s Healthy Convenience Store initiative the CCSA is helping not just the industry with healthy bottom lines, but working to keep Canadians on the right side of the health ledger as well.

CONVENIENCE & CARWASH CANADA

By Paul Nelson

THERE WAS A TIME WHEN CLOUDS

ONLY MEA

TODAY THEYARESOPHISTICATED MAN THAT REPRESENT AND A BRIGHT

INCREASED EF

IN THE FUTURE

OF CARD

FUEL MANAGEMENT… EFFICIENCY FROM “THE CLOUD” THERE WAS A TIME WHEN CLOUDS ONLY MEANT RAIN. TODAY THEY ARE SOPHISTICATED MANAGEMENT SYSTEMS THAT REPRESENT INCREASED EFFICIENCY AND A BRIGHT SPOT IN THE FUTURE OF CARDLOCK SYSTEMS.

November | December 2011

ANT RAIN

NAGEMENT

FFICIENCY LOCK SYSTEMS.

At the very core of maintaining a successful organization is the ability to achieve optimum efficiency in all aspects of business. For many organizations operating fleets of vehicles, from a small fleet of municipal vehicles to a large fleet of trucks, efficiency is achieved through fuel management. Since the 1970’s, the term “cardlock” has become synonymous with fuel cards and unattended fuel management, as well as a target for improving efficiency. In the current economic climate, efficient, high-value fuel asset management has become a top priority. Not only must owners take the cost of maintaining and operating their fleets into account, high fuel prices and all, they must also consider the loss of money from fuel theft, inaccurate record keeping, and the potential for inaccurate cost forecasting. Fuel management systems at cardlock sites work to streamline fuel control operations, offering effective solutions for the issue of fuel control. These solutions include accurate tracking of fuel for record keeping and tax purposes, expense allocation for job costing, and improved driver accountability, among other things. Fuel management at cardlock sites is currently operated using fuel cards, similar to a credit card, or a key fob, which fits on a key ring. These devices offer fast, local authorization and on-site record keeping through a Fuel Island Terminal (FIT), Fuel Site Controller (FSC), and P.C. software. To begin the fueling process at a cardlock site, the driver inserts the fuel card or key fob into the reader at the FIT.

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CONVENIENCE & CARWASH CANADA

vate organization or municipality, or in a shared network of fuel marketer sites, became possible with dial-up modems. Top speed on these early modems was 300 or 1200 bits-per-second. Eventually, high-speed modems were introduced that allowed for faster and more reliable card authorizations, record keeping, and reporting, as well as a better on-site experience for users. Data could now be transmitted between the fuel site and home office more quickly and/or frequently. In addition, wireless modems and TCP/IP connections became an option with advances in communication technologies, offering increased flexibility, convenience and security. The next step in the evolution of unattended fuel management was taken with the implementation of IP over cell modem technology. With this option, local fuel sites can be accessed using a secure software tunnel via the Internet, anywhere cellular coverage is available. However the fuel card authorization was still a local affair, handled on-site by the card authorization table stored in the local FSC.

THERE WAS A TIME WHEN CLOUDS

ONLY ME

TODAY THEY

ARE SOPHISTICATED MAN THAT REPRESENT INCREASED EF AND A BRIGHT the way… IN THELeading FUTURE

Next, the driver may enter additional data, such as a PIN, odometer, or miscellaneous data, which corresponds with their particular fuel card or key fob. Once the data is authorized, the pump is activated and the driver can begin fueling the vehicle. The transaction data on the fueling operation is recorded in the office by the FSC, which stores the transaction data along with driver and vehicle records. All of the programming for the system as well as the management of the information can be done on site via software on a P.C. that communicates with the FSC. Evolution of unattended fuel sites Before all of this technology was widely used, fueling of vehicles at a private or commercial fuel site was done by an attendant on-site, and was time consuming and vulnerable to fraudulent transactions. With the advent of computers, the fuel management system saw its first innovation with the move from manual record keeping to automated record keeping using the data storage technology of the day (starting with cassette tape drives!). This minimized the risk of human error with the input of authorization and transaction data directly to the system, while increasing security due to PINs associated with each card and account. Thus, unattended fuel management at cardlock sites was born. Managing multiple sites, either within a pri-

OF CARD

to the cloud

One company leading the course of innovation for cardlock fuel management, having a hand in each of the aforementioned steps, has been Hodgkins, IL-based OPW Fuel Management Systems. While IP over cell technology offered greater convenience in fuel control, the next evolutionary step for 24-hour unattended fuel management is OPW Fuel Management Systems and Kardtech Incorporated’s Kardall system. The Kardall network, which can be outfitted as an option for OPW Fuel Management’s FSC3000™ Fuel Site Controller, utilizes advancements made possible by the latest in communication technology to improve fuel card authorizations and transaction data capture in regard to efficiency and security. With the preceding fuel management technologies, site operators must maintain and access card files on authorized users at each of their sites separately. With the Kardall “cloud” operated system, all of the information is consolidated on one remote host, which can hold a virtually unlimited number of users and infinite number of transactions. Therefore, every transaction at all operator fuel sites can be monitored and controlled remotely, in real time. Along with the efficiency offered by real time reporting, Kardall

CONVENIENCE & CARWASH CANADA

THERE WAS A TIME WHEN CLOUDS

ONLY MEA

TODAY THEYARESOPHISTICATED Outlook on innovationMAN THAT REPRESENT AND A BRIGHT

INCREASED EF OPW Fuel Management Systems and Kardtech Incorporated’s Kardall, which has already been implemented by firms such as Alberta Fuel Distribution, ERS, and Blue Wave Energy, truly is the next step in the evolution of fuel control at

“WITH THE EVOLUTION, IT’S NOW EVEN LESS TO DROP FUELING INTO REMOTE AREAS OF CANADA, PROVIDE REMOTE ACCESS FOR POLLING AND CARD EDITING, AS WELL AS OFFER VISA AND MASTERCARD TRANSACTIONS IN REMOTE AREAS OF NORTHERN CANADA. YOU DON’T NEED MEMORY, IT’S ALL STORED ON THE SERVER. IT’S BEEN A GOOD EVOLUTION, NO QUESTION ABOUT IT.” also detects and prevents instances of fuel theft. Consolidated information improves security by preventing anyone from authorizing a second refueling from anywhere within the fuel operator’s entire network. The Kardall system utilizes secure TCP/IP communications, and makes information available over LAN/WAN or IP over cell. Whether there is available cell service or available Internet, Kardall affords for access to all of an operator’s fueling sites over a remote, web-browsing based system. This system takes the place of the P.C. software. With an optional BlueTree wireless modem and access point, no wiring is needed outside of power, essentially eliminating any reliance on the grid. Kardall also performs various types of transaction reporting, including system diagnostic reporting, customer invoicing, taxes, costing tables, averages, fuel terminal delivery entry, pump totalizer entry, and pricing. In addition to all the benefits Kardall offers on the demand side of the equation, Kardall also offers tank gauge connectivity for automatic importing of fuel volumes on the supply side.

November | December 2011

cardlock sites in Canada, and the rest of North America. Doug Morrison, of Fleming-Reid Petroleum Equipment, says “with the evolution, it’s now even less to drop fueling into remote areas of Canada, provide remote access for polling and card editing, as well as offer Visa and MasterCard transactions in remote areas of northern Canada. You don’t need memory, it’s all stored on the server. It’s been a good evolution, no question about it.” Doug also comments on OPW Fuel Management System’s presence in Canada, stating “I’ve been in the business since the late 70’s, I’ve been through different evolutions, and OPW-FMS has been number one in Canada since it entered the market. Coast-to-coast, OPW-FMS has proven reliable.” Doug’s partner, Rod Ingersoll of Ingersoll Petroleum, who has been in the business since 1982, states “OPW has always been reliable, dating back to single keylock sites. I would say that 90% of cardlock sites in Canada have OPW-FMS equipment. OPW-FMS excels in distributor rela-

ANT RAIN

NAGEMENT

FFICIENCY tionships, quality of equipment, technical support and customer service.” Doug also comments on Kardall, saying “We’re excited about Kardall, as it will allow for the operation of cardlock sites anywhere from Toronto to the oil fields north of Fort McMurray. Kardall will allow an operation to host their own cards on a national level as well as other networks if they wish, allowing them the best of both worlds and a better control of their own destiny.” Mark Dikken, president of Kardtech, calls Kardall a “A solution for today's needs and tomorrow’s demand,” noting its "Fully Secure Private Cell TCP/ IP Network with 99.7% up time with zero impact on the client through an I.T. department.” Dikken states that Kardall’s “live, interactive operating platform allows for on-screen training, messaging, loyalty programs, limits, restrictions, and even entry of tank dips by agent or by delivery company.” He also notes Kardall’s “liability, accountability, efficiency, and reliability,” stating that “with Real Time Kardall Network Solution, users can combine other PetroVend Networks such as T Check, Com Data, EPS, TCH, and Paymentech, among others. Fuel marketers, private fleet and commercial fuel retailers, realize the benefits of added value (obtained and sustained) in this

SYSTEMS.

solution. Kardall’s true data hosting service includes 3rd party customer access, a messaging center for alarm notifications from site, and a fully integrated tank inventory interface. Fuel managers are now able to connect to their facility assets and other devices from anywhere in the world with the upmost in confidence.” As they say, time is money, and you save both in Kardall’s cloud network. Paul Nelson is a fuel management specialist for OPW Fuel Management Systems, based in Hodgkins, IL.

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CONVENIENCE & CARWASH CANADA

November | December 2011

by: Rob Bateman

cheap work isn't good and good work isn't cheap

The Cost of Being Cheap Petroleum contracting is an area where you simply canâ&#x20AC;&#x2122;t afford to skimp on costs There is a sign on our company lunchroom wall that reads, "cheap work isn't good and good work isn't cheap". It was there when I first arrived and by the look of its worn features--it may have been there for 50 years. In this day of high tech, I'm amazed that we still have to extol the benefits of hiring the right technician to do fuel equipmentrelated work.

CONVENIENCE & CARWASH CANADAâ&#x20AC;&#x192;

Passing the provincial trade exams now gives the petroleum equipment installer and service technician in British Columbia a Certificate of Qualification or "trade ticket".

Most provincial trade associations are also members of the Canadian Petroleum Contractors Association (CPCA) and membership indicates that these businesses in all provinces have engaged in, or have access to a training and certification program. 16â&#x20AC;&#x192;

November | Decemberâ&#x20AC;&#x192; 2011

The North American fuel equipment service and installation industry has traditionally been made up of small businesses. The only formal technical training for this unrecognized trade was provided, at the expense of the businesses, by manufacturers at their convenience. The apprenticeship process if you could call it that during that period was long and disorganized. New recruits were hard to find and came mostly from families already in the business or the offspring of owners. Techni-

cian trainees usually chose installation or service as a focus. Over the last several years several industry changes have occurred in Canada and for some very good reasons. In order to attract bright young tradesmen to the industry we needed to have the trade recognized by the provincial government. To accomplish this we had to develop a training program that met certain provincial trade training protocol. In British Columbia this took four years, hundreds of hours by subject matter experts and hundreds of thousands of dollars for consultants. The petroleum fuel system installer and petroleum fuel system service technician finally have achieved trade status in British Columbia. Passing the provincial trade exams now gives the petroleum equipment installer and service technician in British Columbia a Certificate of Qualification or "trade ticket". The British Columbia Petroleum Contractors Association was founded through this route to promote and engage the industry in the province. Other provincial petroleum contractor associations have accomplished the same thing for the same reasons. The training programs, in addition to teaching relevant technical skills, teach safety, tool

use, testing processes and technological improvements. Most provincial trade associations are also members of the Canadian Petroleum Contractors Association (CPCA) and membership indicates that these businesses in all provinces have engaged in – or have access to – a training and certification program. You should not hire contractors that do not have technicians who are trained or certified through these programs. It shouldn’t be necessary here to itemize the health and safety, as well as environmental risks associated

with the maintenance and installation of fuel systems. This is not to say that there aren't experienced and qualified technicians that are not members of provincial associations. The accreditation process is still developing and receiving acceptance. Going cheap on service or installation costs is not a wise decision. Contractors that work for low hourly rates could be employing low paid and inexperienced staff or they could be compromising safety (techs not wearing proper PPE is a dead giveaway). Both conditions could put

you and your business in danger. Petroleum fuel has both an environmental and combustion risk and insurance claims for either can be huge. Having good liability and environmental insurance coverage is one way to find protection but the better way is to not compromise on the skill level of the technicians working for your contractor. Inexperienced and poor-

ly trained technicians are slower and in the long run cost more anyway. My father always told me: "if it's worth doing, it's worth doing right". Before engaging a fuel equipment service or installation contractor, check their credentials. Membership in one of many provincial petroleum contractor associations is a good sign and these associations have a list of members .

Rob Bateman is president of Western Oil Services Ltd and president of the British Columbia Petroleum Contractors Association.

CONVENIENCE & CARWASH CANADA

Dryer. Cleaner. Brighter. Shinier. Happier.

Key Decision Making Points to Know When Purchasing a Dryer.

CONVENIENCE & CARWASH CANADAâ&#x20AC;&#x192;

Often overlooked, the humble dryer has come a long way and makes an important contribution to increasing your bottom line All of these things are what you and your customers want out of the wash experience. Give your customers value for their money by not only having a dryer at the end of your wash, but having the right dryer for your operation that works in conjunction with the rest of your equipment to produce the best results. A well maintained dryer that is balanced with the rest of your wash will provide maximum performance with greater longevity. This means reduced labor, bigger profits and most importantly increased customer satisfaction.

1 When to Buy A key reason why operators want to install new drying systems is modernization. With the technological, mechanical and structural advances in today’s automotive industry, carwashes have to adapt by supplying drying systems which are capable of managing a large vehicle array. Reducing labor costs and lowering utilities, in conjunction with safety, quality, performance, and manufacturer’s support are also great incentives for operators to turn to newer products. It is helpful before purchasing a new system to ask dryer manufacturers questions, like why their dryers are different from the competition, how effective the dryer really is and if there is any after-sales support offered.

2 How to Choose When choosing the right model for a carwash business it is important to consider the dryer’s location. In conveyer operations elements such as drying agents, conveyer speeds, RO water, and drip space are all factors that determine effective drying. Less drip space makes dryer efficiency especially crucial, where it relies more on good water separation or “break” to dry vehicles properly. Another variable in this drying process is the air itself within the tunnel. If there is a lot of mist in the enclosure, drying becomes problematic since wet air is being circulated back onto the vehicle. In the case of automatic car washes, drivethough speed, customer control rate and drying time are areas to be considered. Stand alone dryer systems are often recommended in these operations since they allow for higher vehicle turnover. This is based on the configuration where a customer starts the wash process while another is drying. An emerging drying trend is the combination of different systems together. Some manufacturers have developed specific dryers that can be used in combination with other dryers, enabling the operator to customize a

However, bigger volume does not necessarily mean a dryer vehicle. The key to an effective drying system is the velocity of air delivered to the car’s surface. It's like putting a kink in a watering hose. The kink provides an area to develop pressure so that when the water is released through the tighter opening it comes out of the hose faster, harder and in a more concentrated area. This is the same for air being delivered by an automotive dryer. Most dryers move a lot of air (CFMs) but without the pressure behind it. The result is similar to the hose without a kink where the air disperses and doesn't reach the car effectively. Subsequently, this method of drying also requires greater horsepower in order to try and achieve favorable results. When designed properly, a dryer can deliver air harder, faster, and with pinpoint accuracy to actually push the water off the vehicle, thereby requiring less horsepower.

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design they feel works best in their particular situation.

3 How to Compare Traditionally, when comparing drying systems, people tend to use the CFMs produced by a dryer as a measurement of dryer capability. CFM, cubic feet per minute, describes the volume of the air that is being moved by the dryer.

November | December 2011

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The key to an effective drying system is the velocity of air delivered to the car’s surface.

Light touch dryers yield the greatest efficiency in drying systems.

4 Types of Dryers Light touch and touch-less dryers are two main applications for the deployment of air to the vehicle surface. Light touch yields the greatest efficiency in drying systems. By using low horsepower it provides noise reduction and savings on energy. This is caused by the decrease in the discharge distance from the blower to the vehicle. The touch-less drying method sacrifices these energy savings to produce equaled results. However, the benefit of never coming into contact with its surface often over rides this concern. Energy usage may be reduced in this method by controlling the air’s movement, through the use of nozzles or bags.

5 Dryer Location During the process of dryer installation it is once again essential to consider location when placing an automotive dryer into the operation. If in a conveyor application, the positioning of the unit should account for drip space while allowing enough conveyor length for the vehicle to completely clear the drying system prior to leaving the conveyor’s control, whether a front or rear driven track. Regardless the type of carwash, installation expenses should be evaluated even before purchasing a drying system. The greater number of motors the greater incidental costs will be for additional starters, conduits, disconnects, labor and lines of current. Existing carwashes will 22

November | December 2011

have predetermined three phase voltages of 208, 230 or 460. Installation costs of the 208V and 230V are significantly higher than 460V due to due to increased material cost and labor incurred by a lesser voltage supply. Keeping in mind proper installation is vital for dryer performance most dryers may be assembled without professional aid. However a certified electrician should be consulted when connecting three phase power to motors and control wiring to starters.

6 Chemical Balance Even when using the best drying agents, operators may not always achieve desirable drying results. Often, it is the wash process that aids in the best outcome. Cleaning products work together and work best when pH balanced. When there is too much alkaline in the wash process, water tends to lay flat and sheet instead of breaking on the surface of the vehicle, inhibiting the drying process. A proper mix of acidic agents applied through a second application arch will decrease the effect of high alkaline. There are many variables that affect the balance of the wash process such as climate, humidity, season, regional air qualities and road surface. Consulting with your regional supplier is recommended to assist you in making your system properly pH balanced. Obtaining the right chemical balance in the wash process allows for the cleanest, brightest and driest results.

The right chemical balance in the wash process allows for the cleanest, brightest and driest results.

7 Dryer Maintenance As with any piece of car wash equipment, proper maintenance and periodic inspection will greatly reduce chances of down time due to mechanical failure. An area to pay particular attention to is the inlet region which, when blocked, can create many adverse effects on the dryer’s operation. To keep the dryer running at peak performance it is important to clean this area often and inspect the impeller(s) in the blower where wax, soap and auto exhaust may build up. Vibrations are another valuable gauge in the detection of dryer problems. All blowers produce minimal vibrations during normal operation, nevertheless when the vibrations become greater it is usually an indication of a potential problem. Worn motor bearings, foreign objects in the blower, or a missing balance weight will all cause abnormal vibrations. If left unchecked this type of situation could lead to motor or impeller damage that can be very expensive to repair. Information on proper maintenance procedures regarding the motor and blower can be accessed by checking the owners’ manual.

8 Dryer Decibels Taking steps for noise reduction within the carwash helps protect employees, customers and the surrounding community. Industrial dryers are usually considered to be the loudest equipment in the washing process, with levels measuring

from 75-100 decibels. This becomes an issue when OSHA monitors noise levels anywhere at or above 85 decibels. To resolve this problem certain dryers can come equipped with silencing packages. Some manufacturers offer aftermarket silencing packages that can be integrated with existing systems.

9 Energy Efficiency Operators should also be aware of the direct relationship of the cost of operation per horsepower to kilowatt usage (1hp = 0. 746 Kilowatts). Staggered starts, VFDs and other motor load control devices help minimize demand rates and improve energy efficiency between vehicles. In any case, operators should make sure the dryer is back up to full power before the car enters the dryer, allowing the system to be more effective. The best way to obtain the right drying system is to be as informed as possible. Being aware of the system materials, decibels, enclosure, energy usage and operation allows the operator to make the most educated decision to provide the greatest drying results. This combined with proper machine maintenance will produce a long lasting effective drying system.

Some manufacturers offer aftermarket silencing packages that can be integrated with existing systems.

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The market for cigars is as diverse as the people who smoke them and C-stores can become cigar destinations with the right selection and education Cigars is one of the biggest opportunities for retailers to see profits increase, says Raymond Walroth, president, Afficianado Wholesale Cigar Corp. “We are seeing a change in the culture of cigar smokers,” says Walroth. “The cigar market is increasing as cigar smokers show interest in testing new products. We see new products targeted towards women as more women are asking questions about cigars. We also see more younger men trying new products.” The cigar season starts in March and goes up to December when it sees a sharp drop, says Walroth.

“Cigar smokers change their smoking habits based on the season and weather conditions,” says Walroth. “You will not see many smoking a Churchill Cigar on the back steps in Alberta in the middle of January.” The cigar market involves two different markets with the more high end upscale product in speciality shops while convenience stores are more geared towards dry cigars that don’t need a humidified environment, says Luc Dumulong, vice president, sales and marketing, Distribution GVA Canada Inc. “Cuban cigars are still very strong but we are seeing a trend towards non-Cuban as well,”

CONVENIENCE & CARWASH CANADA

“There is definitely a shift towards smaller cigars,” notes McCall. “Active lifestyles and legislation that prohibits indoor smoking are causing people to smoke on the go or during brief windows of opportunity outdoors. Small cigars and cigarillos enable people to enjoy a satisfying smoke in a short period of time and this is being reflected in increasing sales of smaller, convenienceoriented products.”

Cigar smokers are as diverse and unique as the products they smoke, says McCall. “They can be 20 years old or 100, male or female, wealthy or lower-income,” says McCall. “There’s no single stereotype that encompasses the average cigar smoker. Cigar smokers are an incredibly diverse group covering a wide variety of preferences in terms of size and taste. Retailers can’t carry the perfect cigar for everyone but they should at least carry a few cigars that cover the most basic requirements; a choice of tastes that range from mild to full-bodied and a choice of sizes and shapes ranging from cigarillos to full-sized products.” Legislation and lifestyle are playing an increasingly crucial role in determining what size cigars consumers are purchasing, says McCall, noting in particular Bill C-32, An Act to amend the Tobacco Act, which was passed by The House of Commons in 2009. “We’ve had to work very hard to clear up some of the initial confusion and misconceptions about the C-32 legislation,” states McCall. “Generally, consumers have adapted to the legislation and continue to ask for their regular brands.” The most dominant trend has been a pronounced shift towards value-oriented products while the premium handmade products, such as the top Cuban brands, have remained stable, says McCall. “There is definitely a shift towards smaller cigars,” notes McCall. “Active lifestyles and legislation that prohibits indoor smoking are caus-

November | December 2011

ing people to smoke on the go or during brief windows of opportunity outdoors. Small cigars and cigarillos enable people to enjoy a satisfying smoke in a short period of time and this is being reflected in increasing sales of smaller, convenience-oriented products.” The C-32 legislated changes created greater shifts in adult tobacco consumers’ cigar preferences, says Ken Storey, director of sales at House of Horvath Inc. “As adult cigar smokers change brands, there are some important things to keep in mind,” notes Storey. “First, you need to maintain a portfolio of cigars that is at least as good as your competitors. Your full service distributor or manufacturer’s representative will help you carry the right mix. Get your cigar section organized and labeled so you can easily reorder and can keep your out of stocks to a minimum. Educate your staff so they know what the available mix is and so they can relay new product requests to you. Finally, beware of margin eroding knock-offs. This can be one of your top performing categories if you market quality brands from reputable manufacturers.” Most Cuban premium cigars are luxury items, says John Cyr, national sales manager, Havana House Cigars & Tobacco Merchants Ltd. There has been an influx of high end stores opening throughout Ontario recently, mainly due to demand from customers wanting more access to premium cigar brands where they live, says Cyr. “The overall market has been very stable with many new stores opening,” says Cyr. “The convenience store channel has been steady with many stores using small format Cubans and some middle range premium Cubans to attract the cigar customer. Havana House has recently introduced a new humidor for the convenience store channel that is easy to use with an affordable selection of Cuban cigars. The response to this new humidor and designated small format Cuban cigar program has been very positive.” The cigar market has established its niche and will continue to flourish, comments Cyr. “The market is steady and has its own place in the market of tobacco items being sold at the current time in Canada,” says Cyr. “Cigars are certainly a favourite pass time of many people who like to kick back and enjoy the experience.”

Jeff Mount

“Estate and Business Planning”

CONVENIENCE & CARWASH CANADA

Kelly Gray

A Healthy Respect CANADA’S SNACK UNIVERSE IS CHANGING IN FAVOUR OF PRODUCTS THAT LET YOU HAVE YOUR HEALTH-INSPIRED CAKE AND EAT IT TOO.

40 % 14

of comsumers are in in better-for-you snacterested ks.

growth in sales for ending February 11 the year , 2011.

According to Nielsen (National C&G, 52

November | December 2011

weeks ending Feb. 11, 2011)

Canada loves its snacks. In fact we love them so much that they represent five per cent of all C-store sales and about six per cent of store profits. However, recent awareness regarding a range of health concerns has many of us looking for alternatives with the result that sales have flattened somewhat over the past couple of years. Now manufacturers are riding to the rescue with some better-for-you solutions that will keep Canada’s snack food love affair alive. While NPF’s are doing well, so too are salty snacks like potato chips. Overall the salty segment was up last year by six per cent with total C&G sales exceeding $1.4 billion. Chips themselves earned a seven per cent gain with sales sitting above $765 million or about half the sector. Category giant Old Dutch Foods reports that while the chip market is strong and their brands are leading in many areas, the better-for-you segment is showing impressive sales that are helping to keep ahead of the curve. For example, their recent addition of Baked Potato Crisps has garnered a 58 per cent gain in the west and a 79 per cent in the east within C&G in terms of dollar volume. Strong gains are also being seen in the Lightly Salted segment. Here, items like Old Dutch’s Rip-L Lightly Salted is at the top of the category with gains of nine points in both dollars and unit sales. “The new Old Dutch Sweet & Sour Potato Chips are also performing extremely well,” says Scott Kelemen, national director of marketing, Old Dutch Foods. He

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“ACCORDING TO OUR RESEARCH, 40 PER CENT OF CONSUMERS ARE INTERESTED IN BETTER-FOR-YOU SNACKS, AND NPF (NUTRITIOUS PORTABLE FOODS) HAD THE BIGGEST DOLLAR GROWTH (14 PER CENT AND OVER $6 MILLION IN SALES) IN SNACKS ACCORDING TO NIELSEN (NATIONAL C&G, 52 WEEKS ENDING FEB. 11, 2011),” says Kellogg Canada national sales director Mark Richie. He points out that Kellogg offers many turn key promotions to help drive awareness and sales in-store of healthy and smart snack offerings. “However, for the independent looking to improve their business even more, I would suggest starting with a review of the snack offerings within the store. Are opportunities being missed because the consumer is not looking for indulgence? Is there a smarter and healthier snack offering?” he asks, noting examples such as Kellogg's Rice Krispies Square Bars that moms may be more inclined to purchase over other snacks. He views the Kellogg line-up as good cases in solution-based innovation that are the result of listening to the market. “This means offering smart, great-tasting healthy snacks such as All-Bran, Nutri-Grain, Special K or Kashi bars which address specific daypart needs. We also look for opportunities to bundle snacks with other items instore such as coffee, water, even Slushy, as they represent bundling opportunities that create incremental sales opportunities. Promotion-specific POS and suggestive selling at cash not only improve the category but overall store profitability as well.”

CONVENIENCE & CARWASH CANADA

“OLD DUTCH AS A TRUE INNOVATOR IS LEADING THE WAY IN BETTER-FOR-YOU WITH THESE GREAT NEW OFFERINGS THAT FOLLOW THE SUCCESS OF OUR CREAMY DILL, SALT N' VINEGAR, AND KETCHUP OFFERINGS IN THE OLD DUTCH BAKED CRISP SEGMENT OVER THE PAST FEW YEARS.” Kelemen notes that the single serve (chip) sector is trending flat. He suggests that historically C&G consumers have been more concerned about quality, needs and indulgence versus price. However, price is an important concern. “Market data reveals that although increasing price above $1.29 for some single serve brands have contributed flat-to-slight dollar increases, they have resulted in dramatic unit reductions. The single serve segment needs a sustainable growth engine relative to value to attract consumers. We feel this can be achieved by offering value in enticing existing "single unit" consumers to buy in "multiples" per transaction.”

According to PepsiCo’s Mark Ritcey, many consumers are interested in healthy products and products that support certain dietary restrictions, including those that are gluten-free (free of barley, wheat or rye).

“OUR BETTER-FOR-YOU PORTFOLIO OFFERS CONSUMERS AN OPPORTUNITY TO MAINTAIN THEIR HEALTHY EATING HABITS AND STILL ENJOY A GOOD SNACK. IN RESPONSE TO AN INCREASED INTEREST IN DIETARY RESTRICTIONS, WE ARE LOOKING AT EXPANDING OUR PRODUCT PORTFOLIO TO INCLUDE GLUTEN-FREE SALTY SNACKS,” HE SAYS. “PepsiCo Foods Canada is committed to creating an in-store experience with enhanced branding and marketing efforts. We realize that consumers have a number of options to feed their hunger and quench their thirst, so it’s important to us that our quality brands stand out and pair up where it makes great sense. Our Power of One option includes starting the morning with Quaker Bars and Tropicana; lunch time sandwich with a bag of Lay’s; afternoon growl with a Pepsi beverage and a bag of Doritos; and evening snack of Tostitos and salsa. We would like to show consumers that our products are accompanied well with other PepsiCo products to help increase basket size. Sharing that concept across all PepsiCo brands will be a priority.” comments further that their Baked Cheddar Sour Cream Potato Crisps are trending to be another top performer in the Baked segment, where Old Dutch dominates.

November | December 2011

Among Canada’s C-store retailers, Mac’s appears to be the top performer in healthy snack with a number of places in-store to find good-for-you alternatives. For example the chain’s ‘Take Away Café’ section along the back wall products such as tuna salad kits, Carnation Instant Breakfast RTD beverages, BioX Protein bars and fruit salad were available. As well, customers could easily find things like a variety of dried fruits and nut assortments in addition to granola bars, Fiber One bars, Vector and oat bars such as Quaker’s new Fiber and Omega products. Among the gas station C-stores Shell appeared to be paying the most attention with both product assortment and tie in promos to cross merchandize. At Shell operators utilized the coffee area to promote healthy snack food alternatives such as granola bars, Sun Rype fruit snacks, and Quaker’s Oatmeal To Go. Standalone racks offered a wide assortment of Planters nuts and seed items. These retailers and others like 7-Eleven that provide items like fruit and other nutritious foods are really at the cutting edge of the coming

Another important sector that is trending well is meat snacks. Here the leader is McSweeney’s, an all-Canadian alternative that is high in protein, low in fat, and bulky in profits. Distributed by Direct Plus Food Group, the product line represents a 40 per cent share of the country’s meat snack sector with a vast line that includes six varieties of beef jerky, a range of steak nuggets, kippered beef products, as well as pepperoni sticks, and sausage rolls, not to mention Pep N’ Cheds and Pepperoni Cheese Bread.

“MEAT SNACKS TEND TO BE A HIGHER RING ITEM THAT DELIVERS A STRONGER PROFIT TO THE RETAILER,” says Blair Patterson of Direct Plus, a full service direct-tostore distributor that offers services to more than 12,000 outlets coast-to-coast with a fleet of more than 100 trucks. He notes that a $6.00 sale of beef jerky can earn a C-store operator more than $2.00 in profits.

“YOU HAVE TO SHOW THEM TO SELL THEM,” he says, suggesting that the number one reason people don’t buy a meat snack product is because they aren’t easily visible. Patterson remarks that the meat snack sector is one filled with opportunity, especially in the east where sales tend to be lowest. He reports that 55 per cent of product is sold in western outlets. Nationally, pepperoni sticks are the highest unit seller with beef jerky taking top spot in dollar sales.

“SALES ARE STRONG IN THE WEST, BUT COMPARED TO THE NUMBERS WE SEE IN THE US THEY TOO HAVE A WAY TO GO BEFORE THE MARKET IS IN FULL SWING. THIS MEANS OPPORTUNITY FOR GROWTH,”

to do so through legislation.” Already the Western Convenience Stores Association (WCSA) with the support of the CCSA, is partnering with the B.C. government under the Healthy Families B.C. initiative, a $68.7 million program that supports healthy eating and lifestyle choices, and giving the most vulnerable B.C. children a healthy start in life British Columbia will be the first jurisdiction in the country to implement a program of this kind. The program is completely voluntary and has received wide acceptance from retailers such as Mac’s and 7-Eleven as well as a wide variety of other chains and independent stores and gas bars, including Winks Plus, Fas Gas Plus, Esso, PetroCanada, Husky, Mohawk, and Mid Island Co-ops. According to Scholten, the writing is on the wall for both retail and manufacturer. Healthy snacks are the wave of the future. Sure, there will still be indulgent offerings in-store, but the suggestion is that legislators will create taxes and other disincentives like they have already done in Denmark. All parties have to be ready with healthy alternatives to keep Canada’s love of snacks alive.

orders@greatcanadianmeat.com

he says.

trend in C-store snack options. According to Alex Scholten, president of the Canadian Convenience Stores Association (CCSA), it’s time to get all parties around the table to discuss options given that regulators are now looking to offer solutions to the growing health concerns surrounding high fat/ high sodium/ high sugar foods and the rise in population obesity, heart disease and early onset diabetes. “We can see that if we don’t move as an industry we will be pushed into a course of action by regulation,” says Scholten. “It’s much better that we stay ahead of the wave and be part of the solution before we are pushed

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CONVENIENCE & CARWASH CANADA

Kelly Gray

Some Like It Hot CANADA’S CONVENIENCE RETAILERS ARE FIGHTING A COMPETITIVE STRUGGLE TO WIN BACK THE HIGH MARGIN HOT BEVERAGE MARKET SHARE FROM FOODSERVICE WITH INNOVATIVE EQUIPMENT, FASTER SERVICE AND LARGER PRODUCT ASSORTMENT. When Canadians looked for a hot beverage they turned to their neighbourhood C-store more than 14 million times over the last year, a number that reveals a straight profit of more $15 million. As large as this number appears it only represents to a two per cent share of market for things like coffee, tea and hot chocolate in a trade ruled by quick service restaurant (QSR) establishments like McDonalds and Tim Horton’s. However these sales represent a sustained and growing opportunity for operators who are realizing sizable margins and excellent

When Canadians looked for a hot beverage they turned to their neighbourhood C-store more than 14 million times over the last year, a number that reveals a straight profit of more $15 million.

November | December 2011

secondary till ring. C-Stores’ volume of hot beverage servings has been in decline over the past three years, reports NPD, a leading market researcher that tracks Canada’s trade channels. They comment that as convenience retail faces increasing competition from QSR, Cstores have the benefit of highly developed customer thru put and a larger selection of product offerings. However, it can still be tough to compete with operators who have drive thrus, not to mention the market clout of chains like McDonald's that frequently give away coffee to establish market share and define themselves as a preferred coffee destination. This said, I could not help but notice the 17 car line at 8:00 AM at the local Tim Horton’s where people are waiting 15 minutes or more to get to a drive thru window. At the neighbourhood Mac’s where I went to buy a Globe & Mail, customers were whisking through

the till with coffees in hand as well as supplementary purchases such as cigarettes and cat food. Herein lies the benefit to both consumers and C-store operators – C-stores know about convenience and they deliver a product and service assortment that no foodservice operator can. More, a solid hot beverage program is attractive to key demographic elements. Consider that the largest share of coffee sales go to the 25-to-39 year old customer, a group that offers the highest range of disposable income. They also tend to purchase additional items in store when they come in for coffee. In fact, US sources (Techomic) report that average spend is $3.50 per coffee customer with about a ten-point spread favouring male versus female traffic. Here in Canada its suggested that the spend is even higher. The opportunity lies in providing value add like bundling and a high quality product mix that further ramps totals. Towards this end, forward-thinking operators like Mac’s Convenience stores, a leader in Canada’s C-store scene, have strengthened the brew through key industry linkages. Recently Mac’s announced a partnership with Seattle Best Coffee where Mac’s will expand its offering of this brand from its current 290 convenience stores across four provinces in western Canada to another 600 locations across Ontario. Here in Ontario, Mac’s will now feature several freshly brewed coffee blends, with a fully branded Seattle’s Best Coffee program, to include Tazo tea and Fon-

tana syrups. The aim says George Kioussis, director of national procurement – Couche-Tard Canada, parent to Mac’s, is to demonstrate their commitment to selling and providing only the best coffee experience to their customers. “Seattle’s Best Coffee will be a key anchor to our foodservice program and will establish Mac’s as a coffee destination,” he says.

DELIVERING THE GOODS When it comes to a full line coffee program for C-stores few can touch the range of offerings provided by Harlan Fairbanks. A longstanding supplier to the trade, they have partnered with Oregon-based Boyds Coffee to create a winning selection that includes both ground and whole bean entries. Harlan Fairbanks is also known as

Darren Schwengler, reports that with a small footprint, the Café Station can really take hot beverages to a new level in store. “Customers can access a 12-drink configuration in the same footprint as a three head coffee machine,” he says.

a front line supplier of tea and hot chocolate. “Hot beverage customers tend to be regulars and C-stores have the opportunity to service them five days a week as they make the trip into work, school or meetings,” says Harlan Fairbanks VP sales Blair Wankling. “Each visit is a chance to add on additional purchases through merchandising and bundling,” he says. Indeed, savvy retailers place their hot beverage section in a location where customers must pass by products that include snack items like pastries or convenient heat and go lunch and meal selections. As well, he suggests that C-stores need to have branded coffee programs that establish them as being players in the coffee business. “Brands like Boyds display a commitment to quality and this is a key point for the hot beverage consumer,” he says adding that Boyds is also a member of Rainforest Alliance a network of growers that operate on fair trade principals, something many of the major multinationals have trouble doing because of the cost complexity of coffee commodity markets where they are key players. Harlan Fairbanks has further upped the ante with a selection that includes powdered cappuccino offerings available in a number of flavours. French Vanilla and Mocha have been popular choices. Now the company will come forward with Pumpkin Pie flavour and Christmas- themed tastes to take advantage of seasonal sales. “This product utilizes the same equipment as our hot chocolate offering,” he says, noting that this type of simplicity extends to the tea line where customers need only access a hot water source to brew a refreshing cuppa.

According to Darren Schwengler, president Specialty Beverage Solutions, their hottest new market entry is The Café Station that came on the scene at neighbourhood C-stores about a year-and-a-half ago. He reports that with a small footprint, the Café Station can really take hot beverages to a new level in store. “Customers can access a 12-drink configuration in the same footprint as a three head coffee machine,” he says, noting that there are four flavours of cocoa and eight flavours of coffee based beverages like cappuccino and espresso. “The pricing per ounce ranges from $0.026 per finished oz for hot chocolate to $0.047 per finished oz for Cappuccino. Every drink can be adjusted. We have had some great success with this with locations showing increased sales when changing from their standard three head machines to the Café Station.” “Specialty coffee and beverages is a high margin business that is packed with opportunity,” concludes Toronto-based Joe Di Donato of Faema Canada, a leader in espresso and cappuccino makers for the Canadian market for more than five decades. And, while it’s true that not many C-stores are using the professional quality equipment offered by Faema, he offers the advice that no matter what the operation it pays to take care with hot beverage service. “Thanks to Starbucks, more people now understand about specialty coffee. Operators must now pay more attention to quality of their service as a result. What does a poor coffee say about your establishment and the overall menu? A coffee or specialty hot beverage may seem like a small thing, but to an ever- growing number of Canadians it’s an important part of their day and people are now more willing to spend for the higher value of a great latte or espresso.” Darren Schwengler agrees. He adds that Cstore operators need to move to the next level beyond just quality and create an experience that has more options. “Convenience retailers tend to have a small amount of space that they must maximize. If you want to increase sales it’s all about doing more with what you have at hand. Systems like the Café Station do this. When you add in a good product assortment of breakfast and general snack products that create additional sales you have a winning combination and earn the trust and respect of your customers.”

CONVENIENCE & CARWASH CANADA

Winning BC Ballot Against HST a Great Feat For Us

BC주 HST 반대 주민투표 승리는 큰 성과 적극적인 대정부 로비로 한인 상공인 사업환경 개선 필요

Through aggressive government lobbying, we can improve our business environment 캐나다의 겨울이 찾아오는것을 알리려는듯 봄철에 부 It’s already early winter as evidenced by the wild 화되어 어미슬하에서 자란 캐나다 기러기들이 어미와 geese starting to migrate. I believe our members’ 같이 떼지어서 날아가는 연습을하는 초겨울이 찾아왔 business has progressed like the forward move습니다. ment of migrating wild geese. 회원분들의 사업에도 앞으로 날아가는 기러기들 모 The recent financial crisis became contagious all 양따라 한걸음씩 나아졌으리라 믿습니다. over the global village like a wild fire in dry spring, By John Bok, UKCIC 봄날의 산불 번지듯 전세계의 금융위기는 날이갈수 with vociferous united protests by ordinary citizens President like the “Occupy the Wall Street” movement hovering over cities 록 지구촌 곳곳으로 퍼져나가고 있으며, 기득권층을 향한 평범 한 시민들의 아우성인 월 스트리트에 반대하는 집회도 한층 around the world. My determination to share good news with our members around 더 국경을 초월하여 전세계 도심을 돌아다닙니다. 연초에 이때쯤에는 좀더 좋은 소식을 전하리라 다짐했지 this time should be regretfully postponed until next year. During meetings with various suppliers, they confirmed stalemate sales records all 만 이제는 다시 내년을 기약하여야 할 것 같군요. 공급사 관계자와의 회의에서도 전국적인 추세가 판매신장 over the country with no increase in sales this year even if some provinces had better records. The abnormal weather this summer brought 이 뚜렷이 이루어지지 않았음을 확인하였고 지역마다 차이는 a lot of unexpected rain which helped establish the worst sales records 있지만 그수치가 별로 반등이 있었던 한해는 아니었습니다. 여름철의 이상기온은 예년에 볼수없던 강우량을 기록하여 for summer vacation products. But it’s not all bad news. The opposition campaigns of the BC KBA 여름상품의 판매에 차질을 가져왔다는 보고를 받았습니다. 작년부터 BC 실협과 공동으로 주관한 HST 반대운동은 저 and UKBA against the hated HST in BC since last year helped contribute to the great reward of abolishing the HST in BC this year. This expe- 희들의 조그만 힘을 반영하듯 주민투표에서 승리를 거두어 그 rience encourages the UKBA, to lobby aggressively for the federal and 제도가 자취를 감추게 되었음은 커다란 성과가 아닌가 싶습니 provincial governments to change both the tax benefit and financial 다. 이러한 결과들이 말해 주듯이 이제는 저희 한인 상공인들 systems for better and easier access to small business owners, which 도 적극적인 대정부 로비를 통해 정부의 세제 혜택, 은행제 will contribute to our business development. Many members still ask us about the Hansang Convention--The 도 등을 좀더 쉽게 접근하고 이용할 수 있는 방향으로 변경하 World Korean Business Convention (WKBC) which has been held in 도록 건의하여 우리들의 사업이 더욱 발전할수있도록 할 예 Korea since 2002. The tenth WKBC event was held this year. Korean 정입니다. 아직도 많은 회원분들께서 모국에서 개최되는 한상대회에 businessmen—Hansang--all over the world have attended the conference and various meetings to exchange business information occur- 대하여 질문을 하십니다. 한상대회는 올해로 이제 10년째로 ring in their countries while strengthening their relationship with the 접어들었습니다. 3박 4일간 전세계의 한상들이 모여 우의를 다 지고 각국의 서로다른 사업환경과 정보를 교류하고 나아가서 mother country to develop business during the four-day convention. This is a good chance to obtain new information for your business 는 모국과 지구촌의 한상들이 어우러져 어떻게 발전해야 하는 by networking and sharing experiences with Korean businessmen from 가 이야기 하는 커다란 모임의 장입니다. 많은 지구촌의 한상들이 서로를 소개하고 나눔으로서 유익 all over. Among Korean ex-patriots, Canada ranks fourth in terms of sheer population and third for active Korean-owned businesses. The 한 사업정보를 취하고 새로운 사업에 지혜를 얻을수있는 기회 WKBC is usually held at the end of October every year in Korea--this 이기도 합니다. 전세계의 한인분포도로 볼때 저희 캐나다는 제 4위의 교민수를 가지고 있으며 또한 상공인의 순위로는 3위의 year in Busan. Attendance is clocked at 2,500 businessmen globally, and the UKBA 순서가 될 것입니다. 한상대회는 매년 가을 10월 말경에 개최되는데 올해는 부 has been present at every conference from the start to get support and cooperation for Canadian Korean businessmen from the Korean 산, 내년에는 서울에서 개최 예정입니다. 약 2500여명의 국내 government. If more UKBA members attend the WKBC, it will demon- 외 다양한 업종의 한상들이 참가하고 있으며, 저희총연합회에 strate the unity of Canadian Korean businessmen and provide lots of 서는 제1회 대회부터 꾸준히 참가하여 캐나다지역의 한상을위 benefits to our participating members, including discount benefits for 한 모국정부의 지원과 협조관계 등을 논의하고 있습니다. 좀더 많은 회원들이 참가하시어 캐나다 한상의 단결을 보이고, health check-ups and useful business information. The health check-up in Sooncheonhyang Hospital is offered at a 개인에게 도 유익한 사업정보 그리고 기간내에 실시되는 건강 special price according to a mutual cooperation agreement between 검진할인 등 각종 혜택을 받으시기 바랍니다. 특히 건강검진 등은 이미 특별가격에 체결된 순천향병원 등 the hospital and the UKBA. We are going to expand the health checkup benefits throughout Korea by a mutual cooperation agreement 에서 혜택을 받으실수있으며 올해에는 전국을 커버할수있도록 with provincial hospitals across the country. Health is a critical factor, 각지방도시의 병원과도 업무협약을 체결할 예정입니다. 사업을하는 저희들에게는 건강은 필수조건입니다. 고국방문 especially for the small businessman. By attending the WKBC this time, you could hit four birds with one shot by visiting the mother country, 그리고 한상들의 정보교류, 건강검진, 회원들과의 업무협조, obtaining valuable business information, benefitting from the health 일석사조의 기회가 여러분과 함께하길 바랍니다. 회원여러분, 위기는 반드시 지나가고 경기가 회복되는 싯점 check-up as well as socializing and networking with UKBA members. Respected members, crisis will pass away and the economic recov- 은 올것입니다. 이를 잘 대비하시어 우리들의 사업이 한층 발 ery will come soon. We need to prepare for this recovery well for our 전될 수있기를 바랍니다. 건강하시고 다가오는 연말과 새해에는 가족과 함께 행복한 business to progress better. I pray for your health and wish you a great happy New Year and hope 웃음꽃이 만발하시길 기원합니다. 감사합니다. your family smiles fully. Thank you very much. John Bok President of UKBA / KCCIC

November | December 2011

복종한 캐나다 한인 상공실업인 총연합회 회장 UKBA / KCCIC

뜨거운 음료를 좋아하시는 손님도 있어요

캐나다의 편의점 소매업자들은 혁신적인 설비, 더욱 빠른 서비 스 및 다양한 제품을 갖추어 음식서비스 부문의 높은 수익을 가 져오는 뜨거운 음료 시장 점유율을 되찾기 위해 경쟁이 심한 싸 움을 하고 있다. 캐나다인들이 뜨거운 음료를 찾을 때, 지난 해에만 그들이 사는 이웃의 편의 점을 1천4백만 번 이상 이용했으며, 이 숫자는 1천5백만달러 이상의 이익을 나타낸다. 이 숫자가 엄청나 보이지만 McDonalds사와 Tim Horton’s사와 같 은 패스트푸드 업소(QSR)에 의해 이루 어지는 상업 내의 커피, 차 및 핫 쵸코 와 같은 것의 시장 점유율의 2%만을 나타낸다. 그러나 이러한 판매는 상당 히 큰 수익과 대단한 이차적 판매액을 자각하는 업소 경영자들에게는 지속적 이고 성장하고 있는 기회를 나타낸다. 편의점의 뜨거운 음료 판매량은 지 난 3년간 감소하고 있다고 캐나다의 상업 경로를 추적하는 주요 시장 조사 업체인 NPD는 보고한다. 편의점 소매 업소와 패스트푸드업체(QSR)와의 경쟁 이 증가함에 따라, 편의점들은 특정 시 점에서의 판매 및 다양한 제품을 제공 함으로써 고정 고객을 유치하는 장점 이 있다. 그러나, 시장점유율을 확립하 고 소비자들이 우선하는 커피 구매장 소로 만들기 위하여 커피를 자주 싸게 판매하는McDonald’s와 같은 체인점의 시장에 대한 영향력은 말할 것도 없고 차에 탄 채로 음료를 구입할 수 있는 드라이브스루를 갖춘 경영자들과 경쟁 하기에는 여전히 어렵다. 위에 말한 바를 염두에 두고, 지역 내의Tim Horton’s 점에 오전 8시에 17 대의 자동차가 드라이브스루의 창구 에 다다르기 위해 15분 이상 줄을 서 있는 것을 주목할 수 밖에 없었다. 내 가Globe & Mail신문 한 부를 구입하기 위해 갔던 내 집 인근의Mac’s점에서 손 님들은 손에는 커피를 들고 추가로 담 배나 고양이 먹이같은 것을 구입하기 위해 재빨리 계산대를 통과하고 있었 다. 여기에 소비자와 편의점 경영자 모 두에게 이득이 존재한다 – 편의점은 편리함을 알며, 다른 음식서비스업체 경영자가 제공할 수 없는 제품과 다양

한 서비스의 종류를 제공한다. 이에 더하여, 신뢰할 수 있는 뜨거운 음료 프로그램은 주요 인구계층에 매력 적이다. 커피 판매의 가장 큰 부분은25 세에서 39세의 손님들이며 이들이 속 한 그룹이 가장 높은 가처분 소득을 보 유함을 고려하라. 그들은 또한 커피를 구입하러 업소에 들어올 때 추가의 품 목을 구입하는 경향이 있다. 사실상US sources (Techomic)는 전체 커피 구매고 객중 남자가 여자보다 10%정도 많이 구 입하며 1인당 평균 지출액은 $3.50이라 보고한다. 여기 캐나다 내에서는 커피구 매를 위한 지출액이 더 높다. 기회는 매 상을 높일 수 있도록 끼워 판매하고 고 품질의 제품을 결합하여 부가 가치를 제공하는 데 기회가 존재한다. 이 시점까지, 캐나다 내의 편의점 업 계의 선두업체인Mac’s Convenience stores와 같은 장래를 대비하는 경영 자들은 주요 업계의 결합을 통해 품질 을 강화했다. 최근에Mac’s사는 Seattle Best Coffee 사와 동업하기로 했다고 발 표했다. Mac’s사는 이 브랜드로 된 제공 품목을 Western Canada 내의 4개의 주 에 위치하는 현재의290 개의 편의점에 서Ontario 전역의 추가의600지점으로 확장했다. 여기 Ontario에서는, Mac’s사 는 완전히 유명한 Seattle’s Best Coffee 프로그램과 함께Tazo tea 와Fontana syrups을 포함하는 여러 새롭게 조합된 커피 혼합제품을 선보이고 있다. Mac’s 사의 모회사인Couche-Tard Canada 사 의 정부 조달담당이사인George Kioussis 씨는 목표는 자사의 고객들에게 최 고의 품질의 커피를 판매하고 경험하게 하는 데 최선을 다하는 것을 보여주는 것이라 말한다. “Seattle’s Best Coffee는 우리 회사의 음식서비스 프로그램의 중 심 상점이 될 것이며Mac’s점을 고객들 이 커피를 특별히 구입하는 곳으로 만 들 것이다,”라고 그는 말한다.

CONVENIENCE & CARWASH CANADA

상품의 인도 편의점을 위한 전품목의 커피를 취급하는 프로그램에 있어 서Harlan Fairbanks 사와 같이 다양한 품목을 제공하는 편의 점은 극소수이다. 오랫동안 커피업계의 공급업체였기 때문에 갈은 커피와 원두제품을 포함하는 손님을 끄는 정선품을 만 들기 위하여Oregon에 위치한Boyds Coffee사와 협력하였다. Harlan Fairbanks사는 또한 차와 핫 쵸코를 공급하는 주요 업 체로 알려져 있다. “뜨거운 음료를 원하는 고객들은 주로 단골손님이여 편의 점은 손님들이 직장, 학교 또는 회의에 갈 때 1주일에 5일 서 비스를 제공할 기회를 갖게 된다,”라고 Harlan Fairbanks사의 판매 담당 부사장인Blair Wankling씨는 말한다. “손님이 매번 방문할 때마다 판촉과 묶음판매를 통해 추가의 구입을 할 기 회를 추가하게 된다,”라고 그는 말한다. 참으로, 현명한 소매 업자들은 손님들이 파이나 간단히 데워 먹는 점심이나 음식 이 있는 부문을 포함하는 제품들이 있는 곳을 지나가야만 하 는 곳에 뜨거운 음료 부문을 설치한다. 또한, 그는 편의점들이 커피 비즈니스의 참여자임을 인식 시키기 위해 유명브랜드의 커피 프로그램을 갖는 것이 필요 하다고 암시한다. “Boyds 와 같은 브랜드는 품질에 최선을 다하는 것을 나타내며 이것이 뜨거운 음료 소비자에게는 중 요한 점이다,” 라고 말하며Boyds사는 또한 공정 무역 원칙 에 입각하여 운영되는 재배자들의 네트워크인 열대우림동맹 (Rainforest Alliance)의 회원이다. 많은 다국적 회사들이 주요 참여업체인 커피 상품 시장에서의 비용의 복잡성 때문에 다 국적 회사들은 공정 무역 원칙을 실행하기가 어렵다. Harlan Fairbanks사는 게다가 정도를 높여 다양한 맛으로 제 공되는 가루로 된 카푸치노를 포함하는 정선된 제품을 갖추 었다. 프렌치 바닐라 (French Vanilla)와 모카(Mocha)는 인기 품목이다. 이제 회사는 계절적 판매의 기회를 이용하기 위해 호박 파이 맛 및 크리스마스를 주제로 하는 맛을 제공할 것이 다. “이 제품은 우리의 핫 쵸코의 제공 제품과 동일한 기계를 사용한다,” 라고 말하면서 특히 이러한 간단함이 손님이 힘 을 돋우는 차 한잔을 만들기 위해 뜨거운 물만 필요한 차 제품 에까지 연장됨을 언급한다. Specialty Beverage Solutions 사의 사장인 Darren Schwengler씨에 따르면 가장 인기있는 신상품은 The Café Station 이 며 이는 약 1년 반 전에 이웃의 편의점에 보이기 시작했다. 그 는 작은 공간을 활용하여 the Café Station은 진실로 편의점 내의 뜨거운 음료의 수준을 새롭게 향상시킬 수 있다라고 보 고한다. “손님들은 업소 내에서 3개의 꼭지가 달린 커피기계 와 똑같은 크기를 차지하는 12종류의 음료가 제공되는 장치 에 접근할 수 있다,”라고 말하면서 코코아는 4개의 맛이 있 고 카푸치노와 에스프레소같은 커피 음료는 8개의 맛이 있음 을 특별히 언급한다. “온스당 가격은 핫쵸코의 완성된 음료 온스당 $0.026에서 부터 카푸치노의 완성된 음료 온스당 $0.047에 이른다. 모든 음료는 조절될 수 있다. 기존의 3개의 꼭지의 커피 기계에서 the Café Station 으로 바꾼 경우 판매액의 증가를 보인 이 지 점들에서 약간의 큰 성공을 했다.” “고급 커피 및 음료는 기회로 가득찬 고수익의 분야이 다,”라고 지난 50여년 이상동안 캐나다 시장 내의 에스프

November | December 2011

레소 및 카푸치노 제조기의 선두 업체인Toronto시에 위치한 Faema Canada사의 Joe Di Donato씨는 결론을 내린다. 그리 고, 많은 편의점들이 전문적이며 고품질의, Faema 사가 제공 하는 기계를 사용하지 않는 것은 사실이지만, 업소가 뜨거운 음료 서비스를 하기 위해 어떤 기계를 사용하던 상관 없이 조 언을 제공한다. “Starbucks사 덕분에, 더욱 많은 사람들이 고 급 커피에 대해 이제 이해한다. 업소 경영자들은 그 결과 서비 스의 품질에 더 주의를 기울여야 한다. 형편없는 커피가 귀하 의 업소와 메뉴 전체에 대하여 어떤 의미를 전달하는가? 커피 나 고급의 뜨거운 음료가 사소해 보이지만 계속 인구가 늘어 나는 캐나다인에게는 일상사의 주요 부분이며 사람들은 이제 고급의 훌륭한 라테 또는 에스프레소를 위해 기꺼이 돈을 더 지불할 의사가 있다.” Darren Schwengler씨는 동의한다. 그는 편의점 경영자들이 품질을 넘어선 그 다음 단계로 이동해야 하며 더 다양한 음료 를 경험하는 환경을 조성해야 한다라고 덧붙인다. “편의점 경영자들은 보통 최대한 활용해야 하는 조그만 공간을 갖고 있다. 만약 판매액을 증대시키기를 원하면 손에 갖고 있는 것 을 최대한 활용해야 한다. the Café Station과 같은 시스템이 이를 한다. 추가 판매를 가져오기 위해 아침메뉴로 다양한 좋 은 제품을 추가하고 일반 스낵 제품을 추가한다면, 승리를 가 져오는 상품의 조합이며 손님들의 신뢰와 관심을 얻을 수 있 다.”

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최소 공간 소요! 최대 이익 창출! 단골고객 확보!

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by Mike Kapalko

환경파괴 없는 지속 가능성이 편 의점 고객의 환경 보호 가능 작은 일부터 시작해서 큰 변화를 이루다

환경파괴 없는 지속 가능성은 더이상 일시적으 로 유행하는 것이 아니다. 편의점을 포함한 모든 소매점에서의 소비자의 구매 결정을 이끌어 내 며 편의점은 환경을 보호하는 것을 우선 사항으 로 추진해야 한다. SCA 를 위해서 수행된 최근의 설문 조사에 따르면 업소나 야외용 종이 제품 브 랜드인Tork®의 제조회사는 세계에서 가장 환경 파괴 없이 지속할 가능성이 높은 회사의 하나이 며, 성인의 61퍼센트는 환경보호적 관행을 따르 는 회사나 비즈니스와 거래할 가능성이 크다. 편 의점 경영자들은 궁극적으로 이익을 가져올 지속 가능성 계획을 개발하고 환경보호적 관행을 실시

함으로써 이러한 고객들을 확보할 수 있다. 편의점들은 더 큰 음료 진열대, 빨리 제공되는 음식서비스 선택사항, 더 효율적인 화장실, 세차 장 및 확장된 식료품 구역에 계속 투자한다. 환경 파괴 없는 지속 가능성에 투자하는 것은 손님의 환경보호적 상품과 공간에 대한 요구에 부응함 으로써 이 모든 부문의 시장성을 강화한다. 환경 보호적 관행과 상품의 다른 장점은 쓰레기를 재 생하여 사용하는 낮은 비용, 노동력 사용의 감소, 내부 및 외부에서의 확대된 이미지, 그리고 가장 중요하게는, 고객 충성도 및 고객 유지를 이끌어 내는 것이다. CONVENIENCE & CARWASH CANADA

지속 가능성이 있는 업소로 이행하는 방법 환경적으로 더욱 책임을 지는 사업은 고객을 유지하고 증

EcoLogo™에 의해 인증된 냅킨, 종이 타올, 음료수

가시키고 비용을 줄이는 것을 도울 것이다. 경영자들은 이것

컵과 같은 환경적으로 인증된 제품을 구입하는 것과

이 하룻밤 사이에 발생하는 변화가 아니라는 것을 명심해야

같은 작은 변화를 시도함으로써 시작한다. 몇 개의 작

한다. 지속성이 더 있는 편의점을 만드는 것은 시간이 지남

은 변화가 하나의 큰 영향과 동등할 수 있다.

에 따라 발전하는 뚜렷한 계획을 필요로 한다. 다음의 비결 은 귀하의 편의점을 더 지속 가능성이 높은 사업으로 전환시

키는 것을 도울 수 있다:

척도 및 기준. 지속 가능성을 위한 노력에 대하여 진 지한 기관은 무엇을 사용하며 소비의 수준이 좋은 지 또는 개선되어야 하는 지 여부를 알아야 한다. 이는

지속 가능성 계획을 만든다. 지속 가능성이 있는 관행

에너지 사용, 물의 사용, 쓰레기 생산 등을 의미한다.

을 개선하는 과정은 진행형이며 기술이 변화함에 따라

매월 사용량을 평가하고 사용량을 줄이려고 노력하며

발전하며 경영자들이 환경적으로 차지하는 공간을 줄

경과를 검토해야 한다.

이는 새로운 방법을 제공한다. 일부의 구체적인 제안은 다음과 같다:

• 귀하 회사의 지속가능성 목표와 특별한 기준을 반

목표를 설정한다 . 기준 및 척도가 필요하지만, 실행 없이는 무의미한 경험이 될 것이다. 에너지 감사 (감

영하는 강령을 만든다

사를 실시함으로써 귀하 지역의 공익 사업체가 장려

• 귀하가 만든 강령을 직원, 고객 및 거래 회사들과

금을 제공할 수도 있다), 배관 시설 재고 조사 또는 쓰

나눈다

레기 감사와 같은 의미 있는 목표를 설정한다. 목표를

• 귀사의 목표에 관련한 성취를 정기적으로 대중에게

설정하는 것은 지속가능성으로 전환한 것이 귀하의

보고하고 데이터를 공개한다.

이익에 어떻게 도움이 되었는 지의 증거를 제공할 것 이다.

“작은” 것부터 시작한다. 사용하지 않는 조명을 끄 는 것, 재활용 프로그램을 시작하는 것, 미생물작용 으로 분해되는 제품 연구소(BPI), Green Seal™ 또는

귀하의 지속가능성의 메시지를 알린다. 귀사의 지속 가능성을 위해 실시하는 관행을 고객이 알게 한다.

WWW.JACKCASHATM.COM 전화 780-479-1005 휴대전화 780-222-9848 이메일 JACKCASHATM@LIVE.CA 38

November | December 2011

SCA의Tork® 보고서: 건강한 사람들, 건강한 지구 ™에서 언급된 바와 같이, 성인의 2/3가 그들 주변 회사의 추가적인 환경보호적인 노력을 주목했다. 손 님들에게 환경적으로 책임을 진다는 메시지를 전달 함으로써 손님들이 귀하의 업소를 이용하기로 선택 한 것에 관하여 기분을 좋게 만든다. 추가로, 손님들 에게 지속가능성에 대한 메시지를 전달함으로써 직

보관 및 배송 서비스

원들이 브랜드를 대표하도록 교육시킨다. 미리 계획을 수립하는 것이 경영자들이 시간이 지남에 따라 환경보호적인 관행과 제품을 늘리는 것을 돕는다. 지속 가능성을 위하여 다음 단계로 넘어가는 것은 시설 내에서 계획이 급성장하도록 실행하는 것이다.

행동을 시작하기 Tork사의 보고서는 또한 설문조사 대상자인 직업인의 56퍼센트가 그들의 비즈니스가 현재 환경 오염을 적게 일으키는 제품을 구입하고 있으며 그 숫자가 증가할 것으 로 예상된다. 온실 효과를 유발하는 이산화탄소의 배출량 을 줄이는 데 중점을 두는 비즈니스가 많아지면서, 비즈 니스의 새로운 또는 더 현저해진 지속 가능성 계획을 지 지하는 공급품을 찾기 시작했다. 편의점이 실행할 수 있는 이상적인 출발점은 공급품이 다. 100퍼센트 재생된 원료로 제조되고 제3자에 의해 과 학적으로 인증된 냅킨과 종이 타올과 같은 품목은 시설의 총체적인 지속 가능성에 기여하는 “작은”것의 사례이 다. 한 번에 한장씩 나오는 냅킨공급기계는 기술을 통제 하며 또한 쓰레기 감소를 돕고 돈을 절약하게 한다. 화장실은 환경적 개선을 위한 많은 기회를 제공하는 또 다른 분야이다. 한 번에 한 장씩 나오는 종이 수건 공급기 계는 손님들이 필요한 만큼만 종이 수건을 이용하게 함으 로써 깨끗한 종이 수건이 버려지는 것을 없애 소비를 규 제하며 쓰레기 배출을 줄인다. 100퍼센트 재생된 원료로

아이스크림과 냉동식품, 그리고 배송업계에서 수십년간 경험을 쌓은트랜스 콜드 배급사는브라이어스 아이스크림, 벤 앤 제리스 아이스크림,매그넘, 클론다이크 앤팝시클, 노벌티사 제품 관련우수 공급사입니다. 우리는 아이스크림에 대한 깊은 애착과 함께관계와 가족중심적인 트랜스콜드 기업문화에도 굳은 믿음을 가지고있습니다.

“이제는 대기업이지만 아직도 중소기업의 자세를 견지하고 있습니다”

만들어진 종이 수건과 화장실 휴지 공급기계는 천연 섬 유에 대한 수요를 줄여, 나무를 베어 내는 것으로부터 보 존한다. 큰 환경적 영향을 이루기 위해 작은 단계들을 거침으로 써, 편의점 운영자들은 현 고객들의 수요에 맞게 제품을 갖추고 신 고객을 유치하며 효율성을 증대시킴으로써 수 익을 얻을 것이다. 지속가능성이 높은 비즈니스를 위한 계획을 수립하고 이행하는 것은 손님들과 지역 사회에 지 역내의 비즈니스가 환경 보존에 대한 욕구를 채워 주기 위해 최선을 다한다는 것을 입증한다. 그 댓가로 이 계획 때문에 지속가능성이 어느 경영자에게든 편리한 해결책 이 되고 손님들이 다른 비즈니스가 아닌 이 업소에서 돈 을 쓰기 위해 업소에 들르는 것에 대해 기분을 좋게 한다. Mike Kapalko씨는 SCA Tissue North America 사의 지속

트랜스콜드 판매 및 고객상담 서비스

1-877-519-0600 www.transcold.ca

가능성 담당 마케팅 매니저이다. CONVENIENCE & CARWASH CANADA

건강의 고려

캐나다 스낵업계는 건강과 먹 는 즐거움이라는 두마리 토끼 를 동시에 잡을 수 있는 제품 을 선호하는 방향으로 변화하 고 있다.

November | December 2011

Kelly Gray 캐나다인은 스낵을 사랑한다. 사실상 우리 캐나다인들은 스낵을 너무 좋아해서 전체 편의점 판매액의 5퍼센트를 차지하며 편의점내 수익의 약 6퍼센트를 차지한다. 그러 나, 최근의 다양한 건강에 대한 염려 의식은 대안상품을 찾게 함으로써 그 결과 지난 2-3년간 판매액의 증가가 다 소 둔화되었다. 이제 제조회사들은 캐나다인의 스낵 사랑을 유지시켜 줄 건강에 좋은 제품으로 시장 회복에 나서고 있다. “우리 회사와 Nielsen사(시장조사 전문업체)의 조 사에 의하면,소비자의 40%는 건강에 좋은 스낵에 관심 이 있으며 영양가 높은 휴대용 음식(NPF)은 스낵부문에 서 가장 높은 성장률을 보였다 (14퍼센트 그리고 판매 액은 6백만달러 가 넘음) (National C&G, 2011년 2월 11 일을 마지막 날로 하는 52주동안 계산 하였음),” 라고 Kellogg Canada 국내 판매 담당 이사인 Mark Richie씨 는 말한다. 그는 Kellogg사가 건강에 좋고 현명하게 선택할 수 있 는 스낵제품에 대한 소비자의 관심을 끌고, 업소 내 판 매를 돕기 위한 많은, 당장 먹을 수 있는 제품의 판매 촉 진행사를 제공한다. “그러나, 비즈니스를 더욱 성장시 키기를 원하는 독자적 업소는, 업소내에서 제공하는 스 낵 품목들을 검토하는 것부터 시작하라고 제안하고 싶 다. 소비자가 입이 즐거운 음식을 마음대로 먹기를 원하 지 않기 때문에 기회를 놓치고 있는가? 더 건강하고 현 명하게 고를 수 있는 스낵을 제공하는가?” 그는 엄마 들이 다른 스낵보다 더 고를 것 같은 Kellogg 사의Rice Krispies Square Bars와 같은 것을 사례로 든다. 그는Kellogg 사의 제품들이 시장의 요구에 귀를 기울 인 결과 제품 중심의 혁신을 이룬 적절한 사례로 본다. “이는 구체적으로 낮의 활동에 필요하다는 것을 강조 하는 현명하고, 맛이 좋은 건강 스낵인All-Bran, NutriGrain, Special K 또는 Kashi bars와 같은 제품을 제공한다 는 것을 의미한다. 판매액 증가의 기회를 제공하는 묶음 판매의 기회에 해당하기 때문에 우리는 또한 스낵과 업 소 내 커피, 물, 심지어 슬러시 음료와 같은 다른 품목과 묶음으로 판매하는 기회를 찾는다. 판매촉진활동에 국한 된 판매시점(POS)과 현금을 받고 적극적으로 판매하는 행위는 그 범주의 매상을 확대할 뿐 아니라 전체적인 업 소내 수익성을 향상시킨다. 영양가 높은 휴대용 음식(NPF)이 판매가 잘 되는 동 안, 포테이토칩과 같은 짭잘한 스낵도 잘 판매되었다. 전 체적으로 짭잘한 스낵 부분은 작년에 총 C&G 판매액이 14억달러를 넘으며 6퍼센트 상승했다. 칩은 총 매출액이 7억6천5백만 달러이상이며 짭잘한 스낵 부문의 약 반을 차지하며 7퍼센트 상승 했다. 이 부문의 거대 기업인 Old Dutch Foods은 칩 시장 이 강세이고 자사 브랜드가 많은 부분에서 선두를 달리 고 있기에, 몸에 좋은 스낵 부문은 상승곡선에 도움이 되 는 인상적인 판매액을 보이고 있다. 예를 들면, 최근에 Baked Potato Crisps 를 제품에 추가한 것은 서부에서58 퍼센트의 이익을 얻었으며 동부에서는 달러의 액수에 있 어서C&G 내에서79퍼센트의 이익을 얻었다. 약간 짭잘한 부문에서도 많은 이익을 낳고 있다. Old Dutch사의 Rip-L Lightly Salted 제품은 이 부문에서 최고 인

기 품목이며, 달러 및 판매 수량에 있어서 9퍼센트의 이익을 올렸다. “새로 나온Old Dutch Sweet & Sour Potato Chips은 또한 아주 잘 판매된다,” 라고 Old Dutch Foods 사의 국내 마케 팅담당 이사인 Scott Kelemen씨는 말한다. 그는 그 회사의 Baked Cheddar Sour Cream Potato Crisps가Old Dutch사가 우위를 차지하고 있는 구운 스낵 부문에서 또다른 최고의 인 기 상품이 되고 있다고 부연한다. “Old Dutch사는Creamy Dill, Salt n’ Vinegar 및 Ketchup제 품에서 성공한 이후에도 지난 몇 년간Old Dutch Baked Crisp 부문에서 훌륭하고 새로운 제품을 선보임으로써 진정한 혁신 업체로서 몸에 좋은 스낵부문을 주도하고 있다.” Kelemen씨는 단일 제품 (칩) 부문은 판매가 저조한 경향을 보임을 언급한다. 그는 역사적으로C&G 소비자들이 품질, 수 요 및 마음껏 먹는 것에 가격보다 더 관심을 가져 왔다고 넌 지시 말한다. 그러나, 가격은 중요한 관심사이다. “시장의 데 이타는 일인용 브랜드 제품 일부의 가격이 $1.29이상으로 인 상된 것이 저조하거나 미미한 매출액 증가에 기여했지만 극 적인 판매 수량의 감소를 초래했다. 일인용 스낵 부문은 손님 을 끌기 위해 가치에 관련하여 지속될 수 있는 성장의 원동력 이 되는 제품이 필요하다. 우리는 기존의 “일인용 스낵” 소 비자가 거래당 “여러 개”를 구입하도록 유혹하는 데 있어 서 가치를 제공함으로써 손님의 구입이 성취될 수 있다고 느 낀다.” 판매가 잘 되는 또 하나의 중요한 부문은 육포 스낵이다. 선 두업체는 McSweeney’s 사인데, 단백질이 풍부하며, 지방이

낮고, 판매 수익이 엄청나게 큰 완전 캐나다산인 대안 상품이 다. Direct Plus Food Group사에 의해 배급되는 제품으로 이 제품 라인은, Pep N’ Cheds and Pepperoni Cheese Bread는 말할 것도 없고 6개의 다양한 육포 제품, 여러 Steak Nuggets 제품, 훈제 육포 제품, 페퍼로니 스틱, 소시지 롤(빵)을 포함 하는 다양한 라인을 갖춘 국가 전체의 육포 스낵 부문의40퍼 센트의 지분을 차지한다. “육포 스낵은 소매상인에게 보다 높은 수익을 가져 오 는 매출을 증가시키는 품목이다,”라고 동부에서 서부까지 12,000 이상의 소매점에100대 이상의 트럭으로 완전한 서비 스를 제공하는, 중간 거래상 없이 소매상인들에게 직접 배급 하는 회사인Direct Plus사의 Blair Patterson씨는 말한다. 그는 육포한 봉지를 6달러에 판매하면 편의점 경영자는 이익으로 2달러 이상을 얻을 수 있다고 한다. “육포를 판매하기 위해 서는 보이는 곳에 진열해야 한다,”라고 그는 말한다, 그는 또 한 사람들이 육포 스낵 제품을 사지 않는 가장 큰 이유는 육포 제품이 쉽게 보이지 않기 때문이라고 넌지시 말한다. Patterson씨는 육포 스낵 부문, 특히 판매액이 가장 저조한 동부 지역에 기회가 더 많다고 말한다. 그는 제품의 55 퍼센 트가 서부의 소매점에서 판매된다고 말한다. 전국적으로, 페 퍼로니 스틱이 상품 개수로는 제일 많이 판매되며 달러 판매 액으로는 육포가 가장 높다. “판매액은 서부에서 더욱 높다, 그러나 미국내 판매액과 비교할 때 시장이 완전히 개발이 안 된 경우에도 서부의 매상이 더 올라갈 가능성이 있다는 것이 다.이는 성장의 기회가 있음을 의미한다,”라고 그는 말한다.

자신있게 권해 드립니다. 연료 펌프에서 EMV 칩과 최선의 투자로 찬란한 미래를사용하는 비밀번호를 최선의 투자로 찬란한 미래를 카드 결제 가능

FlexPay 결제 시스템은 귀하가 어디에서든지 지불할 수 있게 해주며, 앞으로 EMV 칩과 비밀번호 사용 결제도 가능합니다.

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6/10/2010 9:17:51 AM

CONVENIENCE & CARWASH CANADA

캐나다의 편의점 소매점 중에 여러 업소 내에서 몸에 좋은 대안 상품을 찾을 수 있는 Mac’s사가 건강 스낵 부문에서 선두를 달리고 있는 것으로 보인다. 예를 들면, 뒷 벽을 따라 서 위치한 그 체인점의 ‘Take Away Café’부문에서 참치 샐 러드 키트, Carnation 사의 Instant Breakfast RTD 음료, BioX 사의 Protein bars 및 과일 샐러드와 같은 제품을 찾을 수 있 었다. 또한 손님들은 다양한 그래놀라 바, Fiber One bars, Vector , 그리고 Quaker’s사의 새로 나온 화이버(섬유) 및 오 메가 제품과 같은 귀리로 만든 바뿐만 아니라 마른 과일 및 견과류 모음과 같은 것을 쉽게 찾을 수 있었다. 주유소 내 편의점 중에는 Shell편의점이 제품을 다양하게 갖추는 것과 상품을 묶어 함께 끼워 파는 판매 촉진에 더 주 의를 기울이는 것으로 보였다. Shell편의점에서, 경영자들 은 그래놀라 바, Sun Rype 사의 과일로 만든 스낵, 그리고 Quaker사의 Oatmeal To Go와 같은 건강한 스낵인 대안 상품 을 판촉하기 위해 커피 판매하는 부분을 활용했다. 독립형 선 반은Planters사의 견과류와 씨 제품을 제공했다. 이러한 소매상들과 Seven-Eleven 과 같은 업소들은 편의점 이 제공하는 스낵중에 유행하며 가장 뜨고 있는 과일과 다른 영양가 있는 음식과 같은 품목을 제공한다. 캐나다 편의점 협 회(CCSA) 의 회장인Alex Scholten씨에 따르면, 단속자들이 현 재 고지방/ 고염분/ 설탕이 많이 들은 음식, 그리고 비만, 심 장병, 및 당뇨발병의 나이가 어려짐과 관련하여 건강에 대 한 염려 증가에 대한 해결책을 제공하기를 바라는 것을 고려 할 때 선택사항을 논의하기 위해 모든 당사자를 소집할 시간 이 되었다.

C-32 법률 규정에 맞는 20 팩 리틀 시가

“업계 전체가 하나로 움직이지 않으면, 규제라는 행동 방침에 의해 우리가 밀리게 된다,” 라고 Scholten씨는 말 한다. “변동이 있기 전에 대비를 하고 입법을 통해 그렇게 하도록 강요되기 전에 해결책의 일부로 참여하면 훨씬 낫 다.” 이미 서부 편의점 협회(WCSA)는CCSA의 후원 아래BC정 부와 건강한 식사, 건강한 생활 방식, 가족들과 지역 사회 가 건강한 선택을 하고 가장 취약한B.C.의 어린이들이 인생 의 초기에 건강한 시작을 하도록 후원하는 6천 8백7십만불 의 프로그램인 Healthy Families BC 주민 발의와 관련하여 협력하고 있다. British Columbia주는 이런 종류의 프로그램을 이행할 첫 번째 지역이 될 것이다. 이 프로그램은 완전히 자발적이며 Mac’s 사와Seven-Eleven과 같은 소매점 뿐 아니라 Winks Plus, Fas Gas Plus, Esso, PetroCanada, Husky, Mohawk 및 Mid Island Co-ops사와 같은 다양한 다른 체인점, 독립 점 포 및 주유소부터 널리 받아들여졌다. Scholten씨에 따르면, 문제나 실패가 있을 것 같은 불길한 조짐이 소매상 및 제 조업체 모두에게 있다. 건강 스낵이 장래의 추세이다. 분명 히, 업소 내에 손님의 입맛에 맞춘 제품이 여전히 존재하겠 지만, 덴마크에서 이미 시행한 것처럼 국회 의원들은 세금 및 다른 경제 발전을 저해하는 것을 만들어 낼 것이라는 것 이 나의 제언이다. 모든 당사자들은 캐나다인의 스낵 사랑 을 계속 지키기 위하여 건강한 대안 상품을 가질 준비를 해 야 한다.

LITTLE CIGARS

6 가지 브랜드가 새로 나왔습니다. 지역 도매상에 문의하세요. 풀 플래버와 리저브, 박하향 멘쏠의 폼폼 브랜드, 오리지널과 실버, 박하향 멘쏠의 산타페 브랜드를 C-32 법률 규정에 맞춰 20 팩으로 새로 포장했습니다. CONVENIENCE & CARWASH CANADA

해서 워시월드사의 레이저 시스템에 대 요? 세차장 오너들은 무엇이라고 할까

기술이라서 구매했습니 “우리는 레이저 시스템이 가장 최신 다. nt)은 기계를 직접 옆에서 계 원격관리 시스템(Virtual Attenda 속 장점입니다. 고객들도 이 시 지켜보지 않아도 되기 때문에 큰 스템을 하고 있습니다.” 설치한 것에 대해 저희한테 고마워 매스 애비뉴 세차장의 그렉 톰슨씨 서비스도 최고입니다. “그 기계는 정말 대단해요. 직원들과 레이저 시스템은

초고속 세차 시스템과 레이저 초정밀 세차 시스템중 선택하시기가 어려우시다고요? 그러실지도 모르지만 한가지 좋은 소식은 저희는 나중에 다시 도입하려고 하면서 현재의 세차 시스템 공급을 중단하지는 않겠습니다. 귀하께서 항상 선택권을 가지신다는 것은 좋은 일입니다. 워시테크에 전화 주시면 귀하의 올바른 선택을 도와 드리겠습니다.

Is the choice between High Velocity and Razor going to be difﬁcult?

스 세차장의 스코트 포드씨 정말 뛰어난 설비예요.” 소피 새디

호평을 레이저 시스템에 대해서 왜 이렇게 할까요? 그것은 레이저 시스템을 이기 돋보이게 하는 이러한 특징들이 표준 때문입니다.

ant®)- 세차 • 원격관리시스템(Virtual Attend 설비조정을 위한 현장 입회 불필요 • 부드러운 원형 아치 세차 동작 를 통해 일회 • FlexPass® system – 아치형 설비 통과로 상부와 측면 동시 세차 시스템으로 차량 • VS2® - 차량 사이즈 자동 측정 위치 조정 불필요 로 완벽 세차 • 차량 앞과 뒷면은 3회 왕복 기술 움직임 불필요 • 벨트 구동 기술 적용으로 차량

품질 제일주의

www.washworldinc.com

오늘 전화 주세요 44

November | December 2011

www.washtech.ca

NEWS RELEASES New Bites and Big Feet

Allan Candy is excited to announce the launch of the Dessert Bites® product portfolio (January 2012 start ship). With Allan Dessert Bites® consumers can have a taste of their favourite desserts anytime. The soft and chewy candy combined with a rich and creamy coating provide the perfect dessert experience in a bite sized piece. Offerings include chocolate raspberry cheesecake, apple pie, key lime pie and strawberry shortcake. Allan is re-launching and expanding the Big Foot® franchise with unique and trending new flavours - sour apple, orange cream pop and sour berry lemonade - along with a packaging redesign. Allan Candy offers a wide assortment of products geared toward the c-store channel. Allan Big Foot and Hot Lips are staple products in the Canadian marketplace Allan Fruit Slices (peach, watermelon, sour fruit and sour cherry) are also ideal for c-stores. Laces (strawberry, spearmint, grape, watermelon and blue raspberry) are high selling unique items to consider as well. We are pleased to announce that AVN’s Personal Alcohol Detector was voted as “Retailer Top Pick” in the “Cool New Product” section at the NAC’s Show in Chicago for Oct 2!

This is very exciting as Nac’s was attended by over 20,000

US and International Convenience and Gas Retailers with the Alcohol Detector competing against well over 100 other “Cool New Products”. Voting was done by retail attendees scanning their favourite products in the “Cool New Product” section. Special thanks to our valued retail customers in Canada for supporting this product and for helping us to launch it. We are seeing an increase in orders come in for the upcoming party season and believe that if we can create consumer awareness to drink responsibly and to drive safe then we have accomplished our goal! The Personal alcohol detector can be used over and over indefinitely and operates on 2aaa batteries. It features an easy to read screen with one touch operation and is small enough to be carried in a purse or on a key chain. It is one of the lowest cost units available for the features it includes and is great for impulse sales in locations close to bars, University campuses and during the holiday party season. Product is shipped in a 12 pack counter display.

AUTEC Car Wash Systems Celebrates 30th Anniversary AUTEC Car Wash Systems celebrated its 30th Anniversary on August 1. Since 1981, AUTEC has built their reputation on unprecedented wash quality, long-term durability, trouble-free operation and profitability with their friction line of car wash systems. Today, AUTEC incorporates that experience into three car wash systems categories. Soft touch – friction vehicle wash systems, touch free wash systems, and a combination wash system that features the best of both technologies. AUTEC has grown from a fledgling company operated out of its founder's basement, to a multi-million dollar corporation occupying over 103,000 square feet on 10 acres in the industrial section of Statesville, North Carolina, USA. AUTEC's facility encompasses

marketing and graphic design, research & development, engineering & drafting, welding & metal fabrication, paint & surface preparation, electrical, assembly, technical service and a complete chemical blending, formulating and packaging operation. Company President and founder, Tom Hobby, said, “Any company with 30 years in business has certainly faced many challenges and AUTEC, Inc. is no exception. However, with the strength of our employees and our management team, we are uniquely focused on the future. We are excited to continue to bring innovative equipment and service programs to the industry and look forward to many more years of growth and success.” Gilbarco to Demonstrate Mobile Wallet Capability at NACS

Encore S 3 + 1 + 1 dispenser Mobile payments are expected to significantly alter the payment landscape in the U.S.. Customers will experience unparalleled convenience by accessing their credit, debit and loyalty cards through mobile phone applications. Retailers will be able to provide further value to consumers and drive customer loyalty and sales with enhanced loyalty programs, couponing and targeted promotions and offers. “Convenience stores and gas stations represent a large market,” said Jaymee Johnson, head of marketing at Isis. “Isis and NFC will unlock new levels of functionality to help retailers improve their businesses and connect with consumers in new and exciting ways.” Convenience store revenues account for more than 4% of the country’s GDP, according to the NACS. “Google, Isis (a joint venture of Verizon, AT&T and T-Mobile),

PayPal, VISA and others have announced plans to launch mobile wallet products,” said Richard Browne, Gilbarco Veeder-Root’s Vice President of Marketing for North America. “Adding the advantages of the mobile wallet to both the forecourt and in-store point of sale positions convenience store retailers to enhance the consumer experience.” iSIGN Media Announces the Development of its Smart Antenna, Allowing Simultaneous Wi-Fi and Bluetooth® communications with Mobile Phone and Tablet Devices Including iPhones and iPads Toronto, Ontario – October 6, 2011 – iSIGN Media Solutions Inc. (“iSIGN” or “Company”)(TSXV: ISD) is pleased to announce that it has completed its Smart Antenna platform development. “We are proud to announce another industry first –a single all weather antenna unit that can now broadcast to mobile cell phones, including the iPhone, by Wi-Fi and Bluetooth® at the same time,” said Alex Romanov, iSIGN’s Chief Executive Officer. “This is a project that we’ve been working on for the past ten months in order to address prospective clients’ requests for a product that would reach iPhones, iPads and other Wi-Fi capable devices.” The Smart Antenna appears as a free and open access point to device users. Because users simply connect to the Smart Antenna and view content within the web browser that is available on their phone, there is no requirement to download anything to the mobile device in order to view mobile web content, which can include coupons, product info, videos, games, etc. Content can be interactive and support user polling and loyalty membership management. For more information contact: iSIGN Media Alex Romanov, CEO (905) 780-6200, ext 1 www.isignmedia.com alex@isignmedia.com

CONVENIENCE & CARWASH CANADA

NEWS RELEASES OPW Fuel Management Systems Announces New FSC3000™ Kardall Network Option for the Canadian Market

OPW Fuel Management Systems and Kardtech Incorporated (Brampton, Ontario) have entered into a marketing partnership agreement for the Canadian market and announce the official launch of the Kardall Remote Fuel Access Technology. The FSC3000™ Kardall network option gives the user the ability to access the online host 24/7 as opposed to local authentication via a local controller solution. The Internet “Cloud” operating system has been designed to streamline fuel data transaction capture, resulting in savings of time and money as well as increased system security for the site operator. At its root, the Kardall system simplifies fuel-management operations. For instance, a site operator with multiple fueling locations currently would need to maintain his card file of authorized users at each location. The network option also offers site operators a systematic diagnostic data notifications feature that compiles and downloads the current day’s transactions and looks for errors that may have occurred within the fueling system. If any termination codes have been triggered, their specifics are compiled in an e-mail that is sent to the site operator. This is a quick, convenient way to review what is happening at fueling sites and can provide an indication of potential problems within the system, all through a smart phone or remote Internet connection. Another major benefit of the new network option is the instant a fueling transaction is completed it is recorded in real-time on the Kardall host. This prevents anyone from authorizing a second refueling

November | December 2011

from anywhere within the fuel operator’s entire network. Additionally, users have the option of implementing the TrakiT™ Fleet Freedom® electronic monitoring and tracking system. Fleet Freedom helps site operators locate, track and manage their assets using cutting-edge wireless and GPS-based technologies, no matter the network or device, all on one screen. This information is delivered to a compact mobile device with service available anywhere you can see the sky. In addition to knowing where your mobile assets are at any time, tracking them with Fleet Freedom helps reduce fuel costs, increases security, improves routing and scheduling capabilities, shortens delivery windows, produces enhanced idling reports and enables effective monitoring of “personal use” policies. For more information on the FSC3000™ network option or OPW Fuel Management Systems, please call (708) 485-4200 or visit www.OPWglobal.com. SEMPER® Quick Dissolve™ Windshield Washer Fluid Now Available as a More Profitable, Greener Solution for Retailers

CAF Environmental Solutions has just launched SEMPER® Quick Dissolve™ Windshield Washing Mix to the petroleum/ convenience retail industry. This latest product from CAF, a company that was recently named to the Inc. 500|5000 list of the fastest growing companies, completely changes the way windshield washer fluid is sold.

Quick Dissolve is an innovative and environmentally friendly alternative to the traditional bulky 1-gallon jugs of "blue water" for consumers' car windshield washer tanks. Quick Dissolve is a premium concentrated cleaning powder that dissolves quickly to allow users to make their own windshield washer solution while saving over 75% versus pre-mixed solutions. Quick Dissolve is packaged in convenient, easy-to-use pouches—just add the contents from a single pouch into a windshield washer tank, fill with water and it’s ready to use. In just seconds, you have a premium solution designed to remove bugs and road grime. For petroleum/convenience retailers, Quick Dissolve offers an improved profit margin while freeing up store space by eliminating the need to stock multiple cases of bulky jugs. Each retail unit of Quick Dissolve contains five single-use packages that capture future purchases from competing retailers. By eliminating bulky plastic packaging, and the burden of shipping water, Quick Dissolve is a green alternative that allows customers to greatly lower their

carbon footprint of washer fluid purchases while helping retailers satisfy corporate social responsibility goals and initiatives. "Quick Dissolve has the potential to completely revolutionize the way consumers buy windshield washer fluid" said Mike Zahajko, CAF President. "Consumers are finding smarter choices for their purchasing decisions. Quick Dissolve not only offers a better final product, but saves the customer money while allowing them to reduce the carbon footprint of their purchase by 99.65% in the process." Quick Dissolve will be featured at the upcoming 2011 National Association of Convenience Stores Show in Chicago, IL, as part of the NACS "Cool New Products Showcase" in October. NACS was founded in 1961 and is an international trade association representing more than 146,000 stores across the country.

Ad Index

Direct Cash..................................................................................... OBC Gourmet Chips & Sauces......................................................... IBC Great Canadian Meat Company...................................31, 36 HD Smoke..........................................................................................IFC House of Horvath............................................................................43 Jack Cash.............................................................................................38 MI Petro........................................................................................10, 42 National Energy Equipment................................................9, 41 PDQ Manufacturing......................................................................21 PEI............................................................................................................14 Proto-Vest............................................................................................18 Pumps & Pressure...........................................................................20 RDM........................................................................................................17 Scholten’s...............................................................................................29 Smoke NV...........................................................................................24 Transcold.................................................................................................39 Washtech....................................................................................... 5, 44 Western Oil........................................................................................13 WPMA...................................................................................................27