ou
The magazine for supporters of Community Integrated Care
SUMMER EDITION 2016
®
From field to fork
Food, Glorious Food!
FIRST
COMMUNITY INTEGRATED CARE SIGNS FOR
s e n d Wi ! s g n i Vik
hips
artners Building perfect p
DOORS OPEN AT BL EachStep
ACKBURN!
Arrives
WE RESPECT • WE ENABLE • WE ASPIRE • WE DELIVER • WE INCLUDE
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CONTENTS
5 6 12 15 20
Voices Heard
The next step to true involvement
New Places, New Faces!
A tour of our Nottingham services
Food for Thought! Making meal times an experience to cherish
Model Behaviour A positive approach to transformation
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Walk this way!
The kitchen = the heart of the home
We hope you enjoy reading You First! Please tell us what you think in our survey for your chance to win £100 of vouchers for a store of your choice! You can also complete our survey online at bit.ly/youfirst-survey
Email us youfirst@c-i-c.co.uk Yammer us using the hashtag #youfirst Call us 0151 423 7278 Write to us! You First, Community Integrated Care, Old Market Court, Miners Way, Widnes, WA8 7SP
You First is the quarterly magazine for all colleagues and customers of Community Integrated Care. It is written by our Internal Communications Team, Danielle Chan and Siobhan Biggane, with the help of our guest contributors and is produced by our design partners, Words&Pictures.
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WELCOME Hello and welcome to our summer edition of You First! It’s hard to believe that it’s been over two months since our relaunch edition – I hope you’ve all enjoyed reading our new-look magazine! I particularly enjoyed seeing your feedback on Yammer and I was delighted to hear that the Internal Communications Team were inundated with ideas for content. I am reliably informed that they’ve received enough content to fill the rest of 2016’s editions! It’s been a really exciting few months at Community Integrated Care and a time of true partnership-working. We’ve opened EachStep Blackburn in the heart of the community – read more about this on pages 8-9. We’ve also launched a unique partnership with Widnes Vikings Rugby League Club, which promises some
great experiences for the people we support and colleagues too. Whether you’re a sports fan or not, this makes for great reading on pages 10-11. Why not take some inspiration and consider how you can build similar partnerships in your community?! I hope you enjoy this edition of You First – as always, we’d love to hear what you think. You can share your thoughts on Yammer or email us directly at youfirst@c-i-c.co.uk. Until next time, Neil Matthewman, Chief Executive
Magazine contributors th is edition are... Colleagues from across the country are sharing their stories with us in this edition of You First. If you have a story to share get in touch by emailing us at youfirst@c-i-c.co.uk! Sarah Butt, Service Leader, Redhill Road, Nottingham
Joe Crammond, Peer Reviewer, Southern Region
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Sarah Clout, Service Leader, Radcliffe Road and Musters Road, Nottingham
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Tarryn Dagnall, Senior Support Worker, Walkers Lane, St Helens
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Sarah Loftus, Service Leader, Mount Road, Sunderland
WOW Tour
Think your service would make our Executive Team say WOW? Then why not put yourselves forward to be part of our newly launched WOW Tour?
The Welcome to Our World Tour (WOW) will see our Executive Team members and Trustees visiting services regularly, to see first-hand the wonderful work that goes on in our charity every day. So, if the people you support are happy to be visited, why not invite an ET member to your service today? Email: wowtour@c-i-c.co.uk
Catherine Murray-Howard, Director of Business Development & Performance, Deputy CEO
John Heritage, Director of Operations
Karen Sheridan, Managing Director, Scotland
Kerry Tanfield, HR Director
Andrew Sleigh, Chief Financial Officer
Martin McGuigan, Director of Quality & Innovation
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We’re a social bunch here at Community Integrated Care. That’s why there’s nothing we love more than celebrating our great people on our social media channels…
ople The staff and pe y House le ch Fin supported at night joyed an amazing in Sunderland en is at w Le an Ry & e mor watching Mackle a! ro Aren Newcastle’s Met
social! John Timms is a long-standing supporter of St Luke’s Care Home in Runcorn, where his late wife Marian was a resident. He walked 100 miles in her memory to raise funds for the home.
Sun’s out = BBQ’s out! Heartly Green in Manchester enjoyed the rays with a garden party.
Huge congratulations to Olly Bower who completed the London Marathon in 4 hours 30 minutes!
Connect with us on social media...
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The great work at Elizabeth Road in Huyton, Merseyside, was recognised in their recent CQC report, which was ‘Good’ in all areas! Well done Caroline Shepherd and the team!
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FinourdingVoice!
s and s of buse ng picture to be staying in ki ta ve lo d I e. hte any to se was delig trains, so r as there are so m e st e ch n Ma
At Community Integrated Care, we recognise that the most important views belong to the people we support. After all, they are the ones receiving the care we deliver, and they’re experts on how it should be done!
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ut how can we make sure that this is more than just words? Well, say hello to Community Integrated Care’s National Voice Group. Made up of our Peer Reviewers – people we support and employ to audit the quality of our services – the Voice Group meets every other month to discuss the common themes arising from their Quality of Life audits. With the support of an Independent Facilitator, they then begin to identify good practice, areas for potential improvement, and any barriers to involvement that might exist. Emma Cheers, Quality Assurance Coordinator, who organises the Voice Group alongside Shelagh Murphy, Quality & Performance Manager, says: “Topics can be anything from budgets to staff training, but the important thing is that the group themselves are genuinely involved in discussions with Regional Directors and the Executive Team to make changes happen. This is a huge shift towards genuine inclusion.” She adds: “I am impressed every day by what a tenacious, determined and truly inspirational team the Voice Group
are, and if you haven’t yet felt their impact, I guarantee you soon will!” Next month the Group welcomes HR Director Kerry Tanfield and Chief Financial Officer Andrew Sleigh, to talk about how recruitment and finance processes can be improved to benefit the people we support. You First will report back on the outcome of this important debate! This month we asked Voice Group member Joe Crammond, 26, from Fareham, to tell us all about his trip to the Voice Group in Manchester. As a budding photographer, he’s given us a photo diary of his day!
The Voice Group all set for a great meeting!
It was an ea rly start for th e meeting w took place at hich EachStep in Blackley.
At the Voice Group meeting, I learned so much about our role as a team and enjoyed meeting my fellow Peer Reviewers.
We cam as I go e home via Lo t to use the Lon ndon, which wa do lots of n Undergrou s exciting nd, an picture d get s!
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New to
NOTTINGHAM
Support Worker Kurtis Blake-Wynter pictured with Russell who lives at Radcliffe Road, Support Worker Laura Pasvianskaite and Service Leader, Sarah Clout and Service Leader Sarah Clout
In 2014 we opened our very first service in Nottingham. Fast forward two years and we’re proud to say we’ve now opened the doors to seven amazing new services, welcoming over 75 staff and people supported into the Community Integrated Care family. Here’s a look at just a few…
MUSTERS ROAD
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ince opening its doors in 2015, Musters Road has welcomed 13 amazing people into their own flats – and with a truly personalised support model in place, they are thriving! Service Leader for Musters Road, Sarah Clout says: “I think the key for this service is that we constantly adapt to meet people’s goals – Support Plans and One Page Profiles are updated all the time. “We support a lady called Jayde, who admits herself that managing money isn’t her strong point. She’s a huge fan of singer Selena Gomez, and wanted to see her in concert in Birmingham, with an overnight stay too. She knew she’d need to work really hard at saving her money to do it. “Jayde was supported to save each week and she was overjoyed when she had enough money to buy her concert and hotel tickets! As Jayde describes it, this is something to tick off her ‘Bucket List’ – and she already has her eye on the next one… a trip to New York!”
Jayde savin has achiev g e to see up for a tr d so muc h, ip to B Selen a Gom irming ham ez!
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RADCLIFFE ROAD
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ne of our first services in the city, Radcliffe Road, provides transitional support to four men with mental health concerns and Asperger’s. Support is focused around life skills, such as cooking, budgeting and building social networks. Service Leader Sarah Clout shared a fantastic outcome of one man at the service: “Russell moved into Radcliffe Road five months ago, after previously living with his parents. He has Asperger’s and his anxieties have always had a huge effect on his life. We spent a lot of time getting to know Russell before he moved, making sure he knew the team really well and that we knew how best to support him. His parents were really concerned about how he’d cope living independently, but five months on everyone is delighted to see him flourish! In fact, he’s just achieved a huge goal of getting his first car!”
The people we support and staff from Musters Road enjoy a cuppa!
Jake (right) and Support Worker John Simpson at Gulliver’s Park!
Jack was delighted to ride on a train for the very first time!
REDHILL ROAD & THE IVIES
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edhill Road & The Ivies are home to three young men all aged between 18-20 – Alex, Jack and Jake – who have autism. Service Leader Sarah Butt tells us all about their progress. “After a transition period that presented several challenges and some excellent work from the staff team to support the three lads, they’re all doing great! “Alex has just spent two days at Alton Towers and had a ball! He lives close to his family and loves the regular visits – in fact, his Nan kindly showed us where the best fish and chip shop is!
“Jack was recently supported to go on a train for the very first time and thoroughly enjoyed it. He now gets the train every week to visit his family. He’s really active and loves to go bowling and for long walks down the river. “Jake’s needs are more complex, but he’s achieved such a lot in a very short space of time. Riding boats at Matlock and visiting Gulliver’s Park are just a couple of his recent outings! With Summer fast approaching, Jake and his staff team are enthusiastically planning many wonderful activities for him to try!” Alex had a thrilling time at Alton Towers
y reading We hope you enjo at you think in wh us ll You First! Please te of chance to win £100 our survey for your ! ce re of your choi vouchers for a sto line at e et our survey on You can also compl y bit.ly/youfirst-surve 7
Doors Open at
EachStep Blackburn! After 794 days of planning, 60,000 bricks, 5.5 miles of underfloor heating pipes, and almost 3,000 square metres of carefully planned dementia-friendly environments, the ribbon has been cut at EachStep Blackburn. Our brand new £5 million specialist dementia service in the heart of the Lancashire community is open for business!
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n 19th May 2016, Community Integrated Care held the grand opening for this brand new service, the second to open under the EachStep brand. The special event was marked with a keynote speech by guest of honour David Behan, Chief Executive of the Care Quality Commission, and brought together representatives from Blackburn with Darwen Council and NHS Clinical Commissioning Group, Age UK, Blackburn College and Blackburn Rovers. Community Integrated Care Chief Executive Neil Matthewman was proud to introduce EachStep Blackburn to the event’s 100 guests: “EachStep Blackburn is more than a care home. It is a place that breaks new boundaries for outcome -focused dementia care, community engagement and partnership working. “We’ve brought together a modern dementia-friendly environment, leading person-centred care approaches and a commitment to meeting the strategic commissioning needs of this town.” Delegates were given exclusive tours of EachStep Blackburn, with its themed areas (including a cinema, sports-themed area and music room), its beautiful landscaped gardens and outstanding dementia-friendly facilities are receiving universal praise.
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Some of EachStep Blackburn’s carefully designed themed areas
Executive is opened by Chief EachStep Blackburn of the Care ive cut Exe ief Ch n, Neil Matthewma der David Behan, & Lea hammed K Quality Commision, Mo r Cll cil, un Co rwen of Blackburn with Da
EachStep Blackburn is more than a care home. It is a place that breaks new boundaries for outcome-focused dementia care, community engagement and partnership working
Khan
Neil Matthewman
Check out our exclusive EachStep Blackburn Youtube video playlist! bit.ly/eachstep-launch
EachStep Blackburn’s Community Heroes – Hilary ‘Nan’ Goodall, Qasim Hussain and Paul Green, with our Deputy CEO Cath Murray-Howard presents Cath Murray-Howard munity EachStep Blackburn’s Com s of Champions with ‘Friend Care’ status Community Integrated
LOCAL LEGENDS
which r special competition in t, we told you about ou Firs er aft You of tep ue hS iss Eac t at las In the the households r of Blackburn to name ou to you uce od intr to we invited the people names, we’re proud of s red nd hu m Fro s. ir their local heroe al Hussain. Here, the en, Nan Goodall, and Faz chosen heroes: Paul Gre on means to them: niti og tell us what this rec es on ed lov d an rs ato nomin ans to all of us – he has s how much his work me “I don’t think Paul realise Ivy Street.” contributed so much to Centre, who nominated r at Ivy Street Community ge na Ma ell, tch Mi n Doree Paul Green so many emails o thought of Nan – I had “I wasn’t the only one wh out what she does.” ab “She’s so passionate ’ n?! Na t ou ab at ‘Wh saying n Carers Service, at Blackburn with Darwe Sam Morris, Manager ‘Nan’ Goodall who nominated Hilary ad, it really y were honouring grand “When I found out that the as a family us for l de mo s a great role touched my heart. He wa .” and the community too son of Fazal Hussain nd gra in, ssa Qasim Hu
s n io t c e n n o C y it n u Comm
EachStep Blackburn is officially opened by our CEO, Neil Matthewman, Chief Executive of the CQC David Behan, and Leader of Blackburn with Darwen Council, Councillor Mohammed Khan (left to right)
ductive Through positive and pro munity groups, com al loc h wit ps shi relation dy become ea alr s EachStep Blackburn ha with urn ckb Bla the a genuine hub in ity. un Darwen Comm ive, Cath MurrayOur Deputy Chief Execut entering any new to Howard, says: “The key r community. you w kno town is getting to of working with some We’ve had the privilege o have the desire to inspirational groups wh hip. ers work in genuine partn h One Voice, a wit y sel clo “We’ve worked nity group to make local South Asian commu lusive of the sure that our service is inc
munity in Blackburn. wonderfully diverse com re of working with asu “We’ve had the ple dul Islamic Girl’s Blackburn College, Tauhee mmunity Centre to School and Ivy Street Co ployment offer volunteering and em opportunities. ll Club have been “Blackburn Rovers Footba countless pieces of exceptional too, donating rts-themed areas. memorabilia to our spo n a beautiful re “This is so much mo tha support. It’s at list cia spe building delivering nity and today’s the heart of this commu g of a wonderful launch is just the beginnin legacy in Blackburn.” 9
Watch our exclusive Grand Opening Even bit.ly/cic-vikings The team from Vocational Support Services in Liverpool with Vikings star Gil Dudson, who Community Integrated Care is proud to sponsor!
E R A C D E T A R G E T N I Y T I COMMUN SIGN S FOR
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Our Regional Director for Cheshire, Garry Leach (left), pictured with Operations Director John Heritage (right)
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ohn Hughes, Head of Communications & Marketing, tells us all about how a special partnership with Rugby Super League team, Widnes Vikings, has led to a Grand Slam of health, wellbeing, happiness and inclusion at Community Integrated Care. “Today is the official launch event for our collaboration with Widnes Vikings and it’s a huge day for everyone involved,” John explains. “Over the next year, this exclusive partnership will see us work closely with the club to deliver an exciting 12-month programme of activities and opportunities for the staff and people we support across the Halton area.” “Varying from weekly health and fitness sessions run by Widnes Vikings coaches to a special monthly dementia café – the aim of this collaboration is to make a difference in people’s lives.
“Not only that, our people will enjoy money-can’t-buy experiences, including training sessions with the first team, and invitations as guests of honour on match days!” John continues: “The thinking behind this partnership is clear. Care providers simply can’t support people to live full and ordinary lives in their communities without being truly connected to that community and the groups in it. We’re demonstrating the power of doing this, and creating a model for partnership-working that can be replicated throughout all of our towns and cities.” John tells us of his title-winning ambitions for the project: “Our aim is really bold – we want to create the most comprehensive and ambitious partnership between a care provider and a sports team.” “We recognised Widnes Vikings as a huge focal point in the Halton community – the
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d Lloyd trick Ah Van an Vikings stars Pa ith Shelly Francis w White, pictured at Holmdale, ted or pp su is ho w arson orker Kelly Pe and Support W
t work with ing some grea We’re also do sociation. As ll lth Footba the Mental Hea there are d and Scotland Across Englan ental m for people with football teams omote pr to , which help t. health concerns or pp su er ng and pe fitness, wellbei al on si es of pr d to Many are linke r League cluding Premie (in s am te ll footba s). ub cl emier League a and Scottish Pr d an s ie ilit of all ab Open to people on s cu fo ey th , ages broad range of clusive. in d an n fu being
ort, would ne you supp eo m so r o u If yo p to Mental in signing u be interested il: all, just ema Health Footb k .u co c. icer@ brenda.jobb Service Leader Michelle Carmon, with Chris Roberts who is supported at Ireland Street in Widnes
very community in which we were founded. That’s why we have started here, building a legacy that can be replicated nationally, creating opportunities for people we support all over the country. “A few of the first team joined us – it was a great moment for the people we support and our staff to meet their heroes! And of course, we can’t forget Kemik the Viking, the club’s mascot! It’s clear to see from the enthusiasm that this is a really special piece of engagement and its impact is going to have a massive reach. There’s so much more to come from this and I’m really excited to see what we can achieve.”
nson, er Laura Be Peer Review ub mascot : ht rig to ft ngs’ cl From le Widnes Viki Head pictured with s star Tom Gilmore and Lightfoot! ng a ki re Vi , nd ik A em nt K ista ptionist Ass Office Rece
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Bon From comfort food on a wintery night, to hosting a tasty BBQ in the summertime; creating a romantic anniversary meal, to preparing a favourite dish to cheer up a friend, food plays a huge part in all our lives.
Service Manager at The Peele, Melissa Willock-Malin enjoys a tasty meal!
More than just keeping us healthy and nourished, it’s about quality time with loved ones and the happy memories we create. So why should this be any different for the residents in our older people’s care homes? Well, it shouldn’t. That’s why over the past few months, we’ve been reviewing how we can improve the dining experience in our homes. Joe Strain, Business Improvement Manager for Project Sunshine, tells us more: “I passionately believe that everyone deserves to eat good food, in a beautiful environment and really enjoy the occasion of mealtimes. For many residents, it’s the highlight of their day.” There’s always plenty to choose from with Apetito
“However, the feedback we were receiving was that the quality of our meals wasn’t always good enough and there wasn’t much consistency across our services.” “We spend a huge amount on catering every year – over £2 million – so we needed to take a fresh look at everything from the quality of meals on offer, the choice of food and the way it was being served.” The team considered three options: an inhouse approach, fully outsourced catering and a hybrid of the two. Which could offer quality, balanced with best value? After an in-depth search, they chose Apetito as our provider – offering a solution combining both in-house and out-sourced catering. Joe explains: “Apetito’s team of highly qualified chefs prepare freshly cooked meals, which are pre-ordered every day. We retain an in-house catering team who’ll work with residents to choose from thousands of dishes, developing bespoke menus for the service. The food is then
I passionately believe that everyone deserves to eat good food, in a beautiful environment and really enjoy the occasion of mealtimes Joe Strain
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Peter Thomspon, who is a resident at The Peele (and a former chef himself!) was very impressed with Apetito’s offering.
Business Improvement Manager Joe Strain enjoyed a bite to eat with residents Peter Thompson and Edna Ball
delivered part-cooked, with the catering team simply finishing the cooking process in special ovens on site.” Joe admits that the team were initially sceptical of this pre-prepared approach, questioning whether this could deliver on both taste and nutrition. “There was definitely concern around what, on the surface, could be seen as ‘meals on wheels’. But as soon as Apetito presented their approach – the fresh ingredients, the detailed nutritional analysis, the science of the cooking process, and finally, the taste test – we were well and truly won over!” For Joe, the real beauty of the solution is what it means for those in-house teams who were already doing a great job when it came to dining. “Their time can now be spent interacting with residents, really making an event of meal times and developing foodbased activities within the home for residents to be a part of.”
Joe was confident in the team’s choice after visiting Apetito’s head offices on a farm in Wiltshire, where their meals are prepared. “Seeing first-hand how their food goes from field to fork was amazing. The ingredients are fresh and locally sourced and they spend millions each year on research so they can develop their menus.” So what’s next? “Roll-out begins in late summer. In the meantime, Apetito will be visiting homes to do taste tests, answer any questions and generally just get to know the teams they will be part of. We want food to be not just functional but enjoyable, nutritious and delicious too – with Apetito as our partner, we can do this and more!”
Apetito offer a range of fresh, locally sourced meals
Watch our partnership with Apetito in action in our exclusive video: bit.ly/cic-apetito
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In April we welcomed two new recruits – Paula Spence, Head of Older People’s Transformation, and Peter Dillon, Transformation & Quality Manager. Together, they’ll lead our Older People’s Services, bringing Project Sunshine to life! You First finds out more… Tell us a bit about yourself... PS: I’m mum to Euan and Daphne, married to Lawrence and a chocolate biscuit addict! Job-wise, I’ve worked in commissioning and quality for 13 years. I’m a passionate believer in people with support needs achieving the best outcomes possible. PD: I’m married to Barbara, have two stepchildren, five grandchildren and Rufus, the dog! Professionally, I’m always looking to challenge traditional systems which set out to support, but often limit, people’s lives. Tell us about your new roles... PS: I’d worked in local government for years, and wanted to make a difference by working for a provider. I wanted the chance to transform the lives of residents and staff, and this is what Project Sunshine is all about. PD: After 30 years in local government, I needed a change, so when the chance came up to join Project Sunshine, it felt like fate. My role means I get to work alongside residents, managers, staff and loved ones, to really improve the services we offer. Why is it important that our Older People’s Services join together as one region? PS: The challenges of these care homes are very different to other services. Bringing all 18 homes in England together as one team is a fantastic way
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of sharing experiences and creating a culture of support for managers. What are your plans for your newly formed region? PS: That’s simple: make Project Sunshine the success we know it can be! That means setting high standards, taking an honest look at what we offer and giving teams the support they need to succeed.
I want everyone we support to live the best lives they can, with skilled, passionate and proud staff alongside them. PD: It’s all about asking the question: “If I could choose to live here, would I?” We must get to a place where the answer to that question is a resounding yes!
Paula Spence and Peter Dillon will be driving forward all things Project Sunshine!
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Erica Prescott (far left), who is supported at Mount Road, with staff team Kim, Sarah, Kathryn and Christine
! t i m Sum Reaching the
The deregistration story at Mount Road…
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s we continue on our journey to become a more person-centred organisation, many of our services are going on their own journeys too – transitioning from registered care homes to supported living tenancies. Offering a more flexible, outcome-focused and modern model of support, deregistration is the key to true personalisation, but what’s involved in making this happen? Here, Sarah Loftus, Service Leader at Mount Road in Sunderland, who oversaw the deregistration of her service in April, shares her experiences with You First:
There’s no doubt that deregistering a service is a big challenge and a huge change. S arah Lof tus
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“There’s no doubt that deregistering a service is a big challenge and a huge change. There’s a lot to consider, from making sure that people understand what it means to become a tenant in their own home, to completely revamping support plans to reflect new models of care. It’s a big job, but definitely a worthwhile one. “Despite being a registered service, we’ve been running with a Supported Living ethos for some time, so the changes haven’t come all at once. It’s often the little things – like the people we support being able to change their minds about what they’re doing that day. Under our previous staffing model, that would have been difficult. “There are still challenges ahead – such as understanding the financial changes involved – but I know we’ll get there. Our aim is for the people we support to live the best lives possible and the flexibility of Supported Living definitely helps us achieve this.”
Here’s Sarah’s advice for a smooth deregistration process… 1. C ommunication is key! Talk to the people you support, their fam ilies and colleagues, to allay any con cerns and get people excited for what’s ahead. 2. S tay organised! Keep a der egistration file and record everything the re. 3. W hen you’re changing staff practice, use prompt cards for the first few weeks – e.g. reminding staff to allow tenants to answer their own phone and front door.
4. M ake sure you have a named person to approach for advice in eac h area, such as finance and housing – internally and externally too.
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Steward and his sister, who he now sees regularly
Welcome to our
A huge Community Integrated Care welcome to our new services…
Cranworth Close in Rotherham, is a new Supported Living service supporting six people. The people we’re supporting are living at Cranworth Close on a temporary basis while they choose new properties – so keep an eye out for updates in future editions of You First! We also welcome Wynhill, a Supported Living service in Nottingham, which is home to two people with learning disabilities. Speaking of Nottingham, it’s been a busy few months for our team there… see page 6!
In the last edition of You First, we to be part of a community told you about Marion – Court, a an d boy was he right! brand new service in Ga teshead “He loves to go to the gym for a man with comple , x needs. which is great for his we Lynsey Drew, Service Lea llbe ing too. der in His life skills have improv the North East, stopped ed no end, by to he’s managing his money update us on how Stewa well and rd, 26, ha s his sights set on gettin is getting on… g a job. Most importantly thoug “Steward’s progress sin h, he has a ce moving relationship with his mu into Marion Court in Feb m and sister, ruary has which wa sn’t previously possible. been incredible. Some pe ople “His goal is to reduce his involved in his support support ho urs, and it’s one we’re wo were concerned about rking him really hard with Steward moving from a hospital to hel p setting him achieve. Sometimes you meet into Supported Living, as his people who remind you previous placements in how respite, foster import ant the work you do is, care and residential car and e hadn’t Steward is definitely one been successful. of those people – his “But, thanks to a really we llde termination serves as planned transition proces s, Steward an inspiration to us all!” has absolutely flourished . When he left hospital, he told us he was ready
Cranworth Close
Steward has enjoyed many days out since joining Marion Court
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Onwards and Upwards at Marion Court!
Look out for updates on Yammer and in the next edition of You First!
! P U N o MOVING
September 2015
t Kirkcudbrigh in t n e m e it c e of ex ansfield Hous M There’s plenty t a ts n e id s ! nt, as the re nd new home ra b ir e at the mome th to ir big move in repare for the
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James, who is supported at Mansfield House, has been really excited about the development!
H APRIL 2016
eather Birnie, Home Manager at Mansfield House, a residential service for older adults with learning disabilities, is busy keeping us up to speed on how the new development is going! “This move is a huge step for the people we support at Mansfield House – some of whom have lived here for more than 30 years – but it’s one we’re all really excited about. For the first time in their lives, the people we support will be tenants in their own homes, but not just any homes! They’re moving into purpose-built apartments that are kitted out with the most modern and flexible assistive technologies. The environment is going to be absolutely incredible.
“We’ve worked really closely with Dumfries & Galloway Council and our local Housing Association, Loreburn Housing, to make sure that everything is tailored perfectly to the needs of the people we support. The best bit about it all is that the new apartments are a stone’s throw from Mansfield House, so the guys can remain valued members of the community they know and love. “It’s been a long process, but we’re all geared up to pack our bags and up sticks in July – and we’re counting down the days! We can’t wait to give you the grand tour in our next edition of You First, but for now, here’s the progress of the development so far!
MAY 2016
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you can!
In the last issue of You First, we told you about You Can!, our new approach to Performance & Development. Our Learning and Development team have been on the road for over two months now, and by the end of June will have trained an amazing 600 colleagues!
Here, we speak to Suzanne O’Connor, Service Leader in Merseyside, about her experience so far….
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ell – where do I begin?” From the second we started the fantastic training, I knew You Can! was going to be a success. I started by introducing the ‘You Can! Catch Up’ documentation to my teams – this is the more informal of the You Can! Meetings - so I thought it would be the best place to start. If I’m honest, my team were a little deflated to see ‘yet another document’ come into play. But that feeling was soon a thing of the past when they realised how user-friendly You Can! is. What people really liked the most is how
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much You Can! allows them to express what is really important to them and the people they support. It has made such a difference to the team – who have developed their own ‘shopping lists’ of things they can do to enhance the quality of life of the people they support. By taking control and focusing on what matters to them, they’ve set their own objectives and now have ownership of what they need to do. On a personal level, I feel like I understand the needs and aspirations of my staff so much better now – which can only make me a better leader. My team often take a ‘needs must’ approach to paperwork, and see it as secondary to
their role – but not with You Can! This has left a buzz in the air, with some staff members even asking for more meetings! I’m now working on introducing the more formal and structured You Can! Plan and Develop meetings. Alongside our Behavioural Framework – You Can! Know How, these have given me the scope to challenge some historical cultures that have existed – which has proven to be a win-win situation: happier staff and happier people we support. This is just the beginning. My team have only scratched the surface with You Can! – but I can already safely say… We Can!”
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Find out more on the HR page of Click 19
And finally...
A quick chat with
Walkers Lane... The kitchen is the heart of any home and this is certainly the case at Walkers Lane in St Helens!
T
he team have been on a culinary journey recently, transforming their approach to nutrition by holding theme days including organic day and vegetarian day! Senior Support Worker Tarryn Dagnall talks to us about the amazing impact small changes are having…
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YF: Mealtimes are the focal point of at most people’s days – is this the case ? Walkers Lane TD: Absolutely – the people we support an have such a busy life, so mealtimes are ther. toge time d spen to opportunity for everyone the for way t grea a been have Our theme days trying in ved invol get to ort supp we people new things. n’t they?! YF: They’ve relished the chance have u... men nic orga their with ple, For exam ess! TD: Trying organic food was a huge succ One day! that s plate ty There were lots of emp
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n’t too of the gentlemen we support, John, was set an we’d but , stew de ema hom the on keen try objective for everyone to get involved and did. all they something new – and the YF: Sounds brilliant! What impact is new approach having? people TD: It has really opened us up to getting ll. sma or big how er matt no , involved in tasks staff the but – ort supp we le peop the just Not of every too! They’re so keen to get as much out t grea e som had have day as possible, and lies. fami feedback from
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ial YF: You’re working on something spec at the moment… have TD: Yes, and we’re really excited! We n glute a has who , Jean ber, mem staff a handle only can she intolerance which means Jean d aske We es. glov rs gluten if she wea a would she like to get involved by sharing support we le peop the with e recip e n-fre glute really – she jumped at the chance as she has s! ltime mea in ved missed getting invol Everyone is really excited to try this one.
YF: Fantastic! We’ll look forward Lane! to plenty more updates from Walkers
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