THE LEARNING AND DEVELOPMENT CENTER—THE CENTER FOR EXCELLENCE
“BUILDING PEOPLE. SHAPING THE FUTURE.”
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About the Learning and Development Center —The Center for Excellence We provide transformative learning experiences that enhance personal growth and professional development. We offer comprehensive training solutions that significantly affect performance and institutional outcomes.
Table of Contents 2-3
About the LDC
10-11
Our Service Areas
4-5
Letter from the CELO
12-15
Financial Profile
6-7
Our Facility
16-17
Partnerships & Alliances
8-9
Our Committment to Excellence
18-23
Core Competencies & Trademark Courses
3
Innovative
Creative
Learning
Solutions
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This company profile has been put together to guide you through who we are and what makes us the leading strategists in our industry.
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Letter from the Chief Executive Learning Officer Noel A. Pinnock: “Our work encompasses more than training alone.�
CELO: Moving forward in 2015/2016
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In today’s market it is essential to stay relevant and welcome opportunities to make progress. In the spirit of renovation, LDC has done just that. We are proud to announce that we are changing our name to the Learning and Development Center—The Center for Excellence. When the Learning and Development Center was first created, we were known as the E.B. Cape Center, named after Professional Engineer Enos Bill Cape. From 1964 to 1972, Mr. Cape served as public works director for the City of Houston, with the aim of raising the standard of excellence for municipal services. He effected a complete structural reorganization and was largely responsible for many municipal services. While the Learning and Development Center serves an entirely different purpose today, our pursuit of excellence has remained for half a century. The function of our organization has undergone significant transformation in the past few years. The new identity had to satisfy all of the existing expectations of what our original mission stands for, while simultaneously moving the brand forward to acknowledge the maturity and diversity of our division, making the “Learning and Development Center, The Center for Excellence,” the cornerstone of our workforce. The world of work has changed dramatically over the past decade. Companies are more global and interconnected, and employee groups are more diverse than ever before. The advent of social media and technological advances eliminate boundaries of time and space, creating a balance of power shift from traditional to new media. Organizational structures are less hierarchical and more collaborative. As a result, we connect more efficiently and effectively and with more people than in the past. Through all of this change, our profession has worked to build a world-class, responsive and results oriented workforce by providing learning that meets critical business needs and lifelong learning opportunities that will prepare employees for life and work in an increasingly technological society. This is LDC’s mission and it is accomplished by each of you, your colleagues in the profession, and others responsible for professional development. The change effort will take place over an eight-month course. You’ll see changes to the website and to the branding of our content. We are working to make this a seamless transition for you. Our education courses remain focused on your personal growth and professional development. The International Association for Continuing Education and Training (IACET) credential continues to be the premier credential for the profession. If you visit our website you’ll see a new look and a new message. You’ll also find our longstanding commitment to exceptional learning programs and professional development excellence. We invite you to visit http://www.houstontx.gov/ldc and see the new face of the Learning and Development Center—The Center for Excellence. Sincerely, Noel A. Pinnock
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To Our Clients, Friends, and Partners:
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A look at our facility, 54,000 square feet of Learning In the Beginning In November 1996, the E.B. Cape Center was established as a training center for Public Works & Engineering employees. From January 1964 until his death at age 70 on Oct. 3, 1977, Enos Bill Cape served as public works director for the City of Houston, with the aim of raising the standard of excellence for municipal services. He effected a complete structural reorganization and was largely responsible for many municipal services, including sanitary sewerage, water resources and distribution systems, storm drainage, paving, municipal buildings, bridges, recreational facilities, and air transportation facilities. Network
Number of Classrooms
12
Number of Courses
50
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The Learning and Development Center is a strategic development and employee performance improvement organization. We offer comprehensive training solutions that significantly affect performance and institutional outcomes. Our consultancy is comprised of an experienced team of professionals with the knowledge and capabilities to design and implement strategies that help our clients achieve their goals. The Learning and Development Center develops and delivers learning programs designed to empower and augment employee skills and competencies for improved performance and job satisfaction. ROOM RENTALS While the primary purpose of the facility is to house classroom training, we also rent our rooms for business meetings, conferences, retreats, etc. Most classrooms have state-of-the-art features such as Internet connectivity, HDMI projection, a sound system, and cable television. OUR SERVICES Our services also extend to external businesses, organizations and communities.
“Together with the community, we are finding new ways to modernize government and improve the City’s operations. As we continue to improve, I encourage all citizens to get engaged and participate in moving our great City forward.” –Mayor Annise D. Parker
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Our Facility
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Committed to improving the quality of life for everyone we reach OUR SOLUTIONS Our unique solutions are fully customizable and institution-branded. We provide learning to those that desire: • Increased professional skills and abilities, • Enhanced individual and team performance
OUR MISSION Our Mission is to build a world-class, responsive and results-oriented workforce by providing lifelong learning opportunities that will prepare employees for life and work in an increasingly technological society.
• A climate of continuous learning and improvement, addressing critical workplace competencies needed by today’s workforce • Communication and collaboration • Creative thinking and problem-solving • Technological literacy • Career self-management The Learning and Development Center’s campus provides an appropriate learning environment in which city employees can learn, enhance their skills, and are able to excel in their jobs.
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The center of choice for professional development. A place for creativity, imagination, innovation, and empowerment. The learning and development destination for the City of Houston. OUR OFFERINGS • Affordable and accessible education • Customized learning • Continuing education • Personal enrichment opportunities • An environment conducive to learning
OUR VALUES As a Center for Excellence, The Learning and Development Center affirms these values: • A Passion for What We Do • Teamwork and Collaboration • Foster a Learning Mindset • Integrity and Respect • Accountability • Commitment to Learning
• Dedication to Excellence • Civic Responsibility • Collaboration and Partnerships • Academic Integrity • Creative Thinking
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Service Areas and Career mobility Our team is comprised of experienced professionals with the knowledge and capabilities to design and implement strategies that help our clients achieve their goals.
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Chief Execuitve Learning Officer
2
Learning Development & Delivery Services
3
Organizational Development & Auxiliary Services
4
Curriculumn Delivery Services
5
Technology and Support Serivces
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2015 Financial Profile
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Some statistics and future predictions based on previous figures
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Financials: FY15 Performance Figures
$118 Renevue
Course Popularity A
B
+1.5 National Rank
E
C
A. Microsoft Word 2010 B. Microsoft Excel 2010 C. Microsoft Access 2010 D. Microsoft PowerPoint 2010 E. Microsoft Outlook 2010
k
%
D
Based on Instructor led and web based training courses.
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In total, all training amounts to over 20,000 people, and added to that is events, which is approximately another 6,000. A total of training and events is almost 27,000 for this fiscal year. Date
July-August 2013 September-October 2013 November-December 2013 Target Amount
Description
Total revenue collected for July and August.
+/–
Additional
+8.08
Significantly Exceeded FY12 figures.
Total revenue collected for September and October.
+4.72
Significantly Exceeded FY12 figures.
Total revenue collected for November and December.
–6.17
Target amount for FY13 was excedded by 20,000 dollars and 45 percent of the previous FY12 target.
+2.09
Exceeded FY12 figures.
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FY13 Budget Totals
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Partnerships & Alliances: Texas Southern University’s Jesse H. Jones School of Business, and the Barbara Jordan-Mickey Leland School of Public Affairs
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One key to successful leadership is continuous personal transformation—by never overestimating the value of what you have or underestimating the value of what you may gain.
Develop. Inspire. Lead On May 15 2012, Mayor Annise Parker announced an agreement for City Employees seeking a Master’s in Public Administration degree. Under the agreement, City employees may count up to 6 hours of credits from the Learning and Development Division toward the requirements for a Masters in Public Education from the Barbara Jordan-Mickey Leland School of Public Affairs. Mayor Parker stated “As a service delivery organization, the City of Houston aggressively seeks to provide residents with better, faster, and more efficient services. To do that effectively we want to make it easier for our employees to receive an advanced education and help through the educational services already offered by us as their employer.” TSU President Dr. John Rudley stated, “The Master of Public Administration Program of the Barbara Jordan-Mickey Leland School of Public Affairs at Texas Southern University is proud to enter into a historic Memorandum of Understanding. City employees seeking a degree will be required to fulfill all prerequisites and apply to TSU’s MPA programs as other students. The credits apply to both traditional classes and the on-line eMPA program. Dr. Michael O. Adams, Interim Chair of Political Science Department of Texas Southern University, helped forge this historic partnership in his role as Director of the eMPA and MPA programs. As a result, City of Houston employees have on-site access to the TSU eMPA and MPA programs as well as three certificate programs at the Learning and Development Division to continue their education and professional development.”
Mayor Parker, TSU Sign Agreement for City Employees to Receive Graduate Degree Credits The Memorandum of Understanding states that the City of Houston is committed to provide internal college fairs and marketing support for the program. TSU commits to assisting city employees through the registration and credit review process. TSU will provide career counseling services to city employees who enroll in the program for free.
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2015 An increased online presence We have incorporated social media networks like Twitter and Facebook to increase our online presence. We are increasing our digital footprint by optimizing our website through a popular content management system, as well as by finding innovatiove ways to effectively promote our brand.
our clients can now access us anytime from anywhere
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* The number of user views of our online service in 2014
43% * The overall percentage of our users that access their information online
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20k
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Our Core Competencies “Quality cannot be copied; there is no step-by-step cookbook that applies equally to all company situations and cultures.” - Ernst & Young
Globalization and instant access to information, products and services continue to change the way our customers conduct business. INSTRUCTIONAL DESIGN Today’s competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture. What is Six Sigma? First, what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Why “Sigma”? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero defects” as possible. To achieve Six Sigma Quality, a process must produce no more than 3.4 defects per million opportunities. An “opportunity” is defined as a chance for nonconformance, or not meeting the required specifications. This means we need to be nearly flawless in executing our key processes.
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CENTRALIZED TRAINING RECORD: LMS Learning management systems (LMS) are evolving to meet the demands of organizations. New features of LMS include social learning, learning support, and a learning portal instead of a learning environment. Quite naturally The Learning and Development Center uses an LMS based training records system called SABA that gives our learning participants automatically have a centralized training record. We maintain training schedules, course descriptions, class schedules, and student transcripts on this system. HOUSTON EMPLOYEE ASSESSMENT REVIEW (HEAR) The right performance management tool can help you identify critical skills gaps and make it easier for your managers to create performance plans. Some talent management suites integrate with learning management systems to form a complete solution. Learning and Development Center’s experts will work with you to maximize the tool’s capacity for performance management, analytics, and reporting.
The Learning and Development Center’s instructional design specialists work with your department managers and executive leadership to help develop talent and performance management practices. They are well versed in the latest trends in learning development and various mediums, including social media and e-newsletters. They are also knowledgeable in other methodologies, including semi-structured/online surveys, competitive assessment models, and coaching and development model.
Lean Six Sigma
MODALITIES Many of our specialists have blended learning experience, while others specialize in instructor-led training (ILT), informal learning, or a combination thereof. Our specialists can conduct needs analyses to identify the appropriate training solutions, then develop and deliver them. • Classroom Training (ILT) • Informal Learning/ Social Learning • Blended Learning • Content Development
What We Do
Instructional Design
Project Management
Instructor-led Training Learning Technologies
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Whether you are implementing a new learning technology or instituting a new training initiative, the Learning and Development Center’s project managers can lead the venture.
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Our Trademark Courses You foster the existing strengths of your most important assets and encourage interpersonal interactions. As a result, employees collaborate, and the City of Houston moves forward. Leadership Institute Program (LIP) LIP was created to unite the best and brightest supervisors and managers with the goal of exposing them to new ways of thinking. The goal is to implement leadership and succession planning at all levels of management and supervision in the City of Houston. In the nine-month program, participants attend monthly sessions, complete coursework, and a culminate group project. City Accreditation Program for Supervisors (CAPS) CAPS is our middle management multi-track or cohort program
consisting of approximately 18 sessions designed to assist supervisor competencies in managing various circumstances regarding employee workday considerations and performance. Administrative Development Program (ADP) ADP is a multi-track or cohort program consisting of approximately 16 sessions designed to enhance and empower administrative communicative effectiveness and efficiencies.
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In April, 163 mid-level managers, senior-level managers and front-line supervisors participated in the largest graduating class of the program since LIP started in 2008.
Rochelle Bennett (L), Kenneth Brown, La Tanza Humphrey and Geovanny Osorio work together on a critical-thinking exercise.
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Hard at Work: Through Subject Matter Experts in our organization, we can develop new programs for your departments to meet your business needs
THE LEARNING AND DEVELOPMENT CENTER-THE CENTER FOR EXCELLENCE 4501 Leeland Street Houston, Texas 77023 Phone: 832-395-4900 www.houstontx.gov/ldc https://www.facebook.com/COHLDC | @cohldc Monday – Friday | Doors Open At 6:30 AM