The adage that good service is good business is something we stand for. NPA has recently secured a large almond supply contract with Coles Supermarkets which has arisen from relationships developed from supplying pistachios. Excellent customer service is extremely important and we have some outstanding staff in the business whom exemplify these standards.
NUT PRODUCERS AUSTRALIA THE ADAGE THAT GOOD SERVICE IS GOOD BUSINESS IS SOMETHING WE STAND FOR.
Firstly Christine Clark, pictured with one a 1951 Buick Super, is first class at managing external customer expectations. Christine is highly organised, efficient and personable and is the benchmark of the standards this business demands. Christine has a partner, Adam and two miniature dacshunds, Gidget and Frankie. Christine and Adam love the 1950’s era including the clothes, cars, vintage caravans and dancing. Sophie Pantelos, pictured at work, provides front of house and telephone customer service. Sophie endeavours to satisfy a myriad of internal and external customer needs and always does so in a cheerful manner. Sophie lived in Sydney for many years and whenever customers call in from Sydney, there is the inevitable discussion about the ‘big smoke’. Sophie’s family includes her Samoyed dog, Mambo and two adult children, Diana and Kosta.
Christine Clark
Lyn Easdale
Sophie Pantelos The growth of NPA provides opportunities for staff to grow and develop. This is certainly the case with Lyn Easdale at Loxton. Lyn is highly regarded and provides front of house service amongst a number of other duties and recently her role was expanded to include conducting some external customer service duties. Lyn loves to travel and recently took a trip to Fiji and is pictured with her granddaughter, Kendall swimming in Fiji.
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The Robinvale customer service largely rests on the shoulders of Rebecca Williams. Rebecca deals with front of house duties, as well as provides stock and production information. Rebecca loves to travel, attending concerts and the theatre and has a Shitzu dog and two “moggies” as companions. Rebecca is pictured on a trip with mum, Cathy. In other news, the Loxton almond factory obtained a grant through the Riverland Sustainable Futures Fund for an almond pasteuriser and retail packing line. The project will be operational towards the end of 2013 and will enable the business to pursue new business opportunities and create additional employment at Riverland Almonds.
Rebecca Williams Robinvale has been very busy of late providing contract processing services for the supply of almonds and pistachios to Coles and Aldi supermarkets. The pistachio hulling and drying plant has undergone an upgrade to provide capacity for the expected growth in pistachio volumes. 2013 is looking bright for NPA. Both the almond and pistachios crops are projecting larger tonnages and the trading business continues to grow. Current pricing for almonds and pistachios is attractive and we expect improved results for our growers and the business. Grant Birrell CEO