College of Liberal Arts and Social Sciences
ADVISING CENTER
Annual Academic Report 2018–19
2 Cleveland State University
College of Liberal Arts and Social Sciences Advising Center
CLASS ADVISING CENTER Table of Contents Advising Center Staff
4
CLASS Advising
5
A Comprehensive Approach
phone: 216.687.5040 fax: 216.687.5164 email: class.advising@csuohio.edu web: csuohio.edu/class/advising/ location: BH, room 221
6–9
CLASS Advising Center Usage Report
10–11
Advising Center Historical Usage Data
12–13
Daily Walk-in Usage
14
CLASS Petition Actions and Outcomes
15
CLASS Academic Standards Committee
16
University Petition Actions and Outcomes
17
Additional Data
18
CLASS Academic Standing
19
Walk-in Tracking
20
CLASS Advising Survey Results
21–23
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4 Cleveland State University
Michelle Knapik
Jeanatta Brown
Mitch Lieberth
Jennifer Novy
Assistant Dean Undergraduate Programs and Student Services
Administrative Secretary
Academic Advisor
Academic Advisor
Caseloads: Anthropology, Dance, Economics, English, International Relations, Linguistics, Political Science, Theatre Arts, and Women’s and Gender Studies
Caseloads: Communication Studies, Film and Media Arts, and Journalism and Promotional Communication
David Rushton
Lacie Semenovich
Melissa Steinmetz
Academic Advisor
Academic Advisor
Academic Advisor
Caseloads: Arabic, Black Studies, Comparative Religion, French, Philosophy, Social Work, and Spanish
Caseloads: Criminology, Sociology, and Undecided
Caseloads: Art, History, Liberal Studies, Music, and Social Studies
Annual report designer: Lesley Lang
College of Liberal Arts and Social Sciences Advising Center
CLASS Advising The College of Liberal Arts and Social Sciences (CLASS) Advising Center provides comprehensive advising services to current and newly admitted students interested in the majors housed within CLASS. Academic advising is a fundamental component of the CLASS undergraduate experience. Our advising is based on a hybrid model of intrusive advising theories. This approach fosters a collaborative and respectful relationship between students and CLASS advisors. The Advising Center provides advising assistance as it relates to University and College requirements (often referred to as general education requirements). Academic advising begins prior to New Student Orientation and continues throughout every semester until graduation. Every student has an assigned advisor who can be easily found by accessing the student’s Starfish account in CampusNet. Information provided includes advisor name, contact information, and the ability to schedule an advising appointment via the online scheduling system. Advisors have an advisee caseload based on specific CLASS majors. By doing so, advisors become knowledgeable in their designated majors. This facilitates communication between the Advising Center and the CLASS schools/ departments/programs. Advisors become liaisons for students to their major department as well as a contact for faculty. Even with assigned caseloads, all CLASS advisors are cross-trained to ensure general education advising can be done with any CLASS student.
The CLASS Advising Center assists CLASS undergraduate students with: • identifying and selecting appropriate courses for multi-term semester enrollment that moves students closer to degree conferral. • understanding progress toward completion of University and College requirements. A CLASS general education check sheet, completed by the advisor during an advising session, informs students of their progress on these requirements. Students receive a copy each time a new check sheet is completed. • understanding and interpreting Grad Express/Degree Audit. • submission of petitions, CLASS and/or University. • referring students to appropriate academic and personal support services (TASC, Success Coaching, Writing Center, Math Learning Center, Counseling Clinic/Center, Office of Disability Services). • initial and unofficial transfer credit evaluations for current transfer students (Office of the Registrar does official transfer credit evaluation). • transitioning to faculty advisors for major field requirements. • adding or removing majors and/or minors. • College-to-College transfers. • understanding the academic standing policy. • creating an action plan for achieving academic success, especially for marginal and probationary students. • providing study skill intervention and academic monitoring services. • graduation application assistance.
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6 Cleveland State University
A Comprehensive Approach: Multiple Responsibilities for Advisors Advising consists not only of academic assistance to individual students. Advisors are responsible for multiple priorities that include strategic approaches to recruitment, enrollment, and persistence. Within each focus, comprehensive services are provided to our multiple stakeholders.
Recruitment • CLASS advisors take part in Admissions and Enrollment Services events throughout the year to support recruitment initiatives. Each academic year, advisors participate in Fall Visit Day, Spring Open House, Community College Visits, Transfer Fridays, Student Government Majors Fair, Freshman and Transfer Orientation Days, High School and Community College Counselor Events, Green and White Visits, Learning Communities Specialized Events, CMSD and Breakthrough Charter School Visits, Junior Days, Weeks of Welcome Events. • Provide admission recruiters updates each semester to inform them of changes and/or additions to CLASS to aid in their recruitment outreach. • At the request of the Ohio Department of Higher Education, advising completed twelve Ohio Guaranteed Transfer Pathways in the majors ANT, ART HIS, ART STUDIO, ECN, ENG, HIS, MUS, PHL, PSC, SOC, SWK, and THE. These Ohio Transfer to Degree Guarantees (Guaranteed Transfer Pathways) provide instruction to students during their associate’s degree programs as to what courses have direct equivalencies at CSU for both general education requirements and pre-major/ beginning major courses. • Focus continues on transfer students with the creation and maintenance of the CLASS 2+2 Pathways. To assist students while at the local community colleges, the 2+2 Pathways outline four semesters of classes at a community college culminating with an associate’s degree and outline the next four semesters of classes after transferring to CSU culminating with a bachelor’s degree. The pathway provides an
College of Liberal Arts and Social Sciences Advising Center
example of how to complete both degrees within a four-year timeframe, eliminating excessive electives and/or non-equivalent coursework, thereby saving the student time and tuition money. CLASS currently has completed or in-the-works multiple pathways for Cuyahoga Community College, Lorain County Community College, and Lakeland Community College.
Enrollment Personalized outreach is done for: • informing students of new enrollment periods and how to look for appointment dates, and encouraging enrollment prior to open advising and getting closed out of classes due to multi-term registration. (3x prior to new enrollment period) • students registered for fall but not for spring. (email every two weeks until semester begins) • encouraging students to consider registering for summer courses (email prior to summer semester) AND during advising appointments throughout the year. • informing students currently suspended/separated about how best to position themselves to return to CSU through a petition so that they can complete their CSU degree. (email after academic standing is run; postal letter to home) • students transitioning into CLASS Advising from First Year Advising who aren’t registered. (email when lists are provided from First Year Advising Office at conclusion of each semester) • IPEDS cohort students who are not registered. (multiple emails/phone calls months leading up to beginning of semester for which they aren’t enrolled) • students who are only registered part-time for an upcoming semester. (3X email prior to the start of the new semester) • students enrolled for fewer than 15 credits in any one semester. (3X email prior to the start of the new semester) • students who were registered for an upcoming semester but dropped all classes. (email bi-weekly and phone)
• IPEDS cohort students over 89 credits who have not enrolled. (email bi-weekly until semester begins, postal letter 1 month prior to start of the semester) • students with graduation applications on file but who are not yet registered for their last semester. (email and phone semi-monthly prior to the beginning of the new semester) • students who did not graduate as per their graduation application and who have not yet registered for their remaining requirement(s). (email and phone call after semester concluded but prior to next semester starting) • providing registration assistance/advising in location of departments across campus to unregistered students. (semi-monthly) • newly readmitted students, urging them to make appointments with their CLASS advisor in order to register for classes. (once we know student is readmitted, email biweekly until start of next semester) • students who haven’t attended for three consecutive semesters prior to status changing to “On Leave of Absence.” (email and phone call biweekly) • students enrolled in LCCC/CSU Partnership Program who have not registered.
Persistence Personalized outreach is done for: • every student who has a flag raised in Starfish. (email as flags appear) • students on academic warning and probation for completion and/or GPA. (email 2x per semester) • Continuing Probation students who are making progress toward Good Academic Standing but who don’t yet have a 2.0 GPA. (email 2-3x per semester) • students currently wait listed to see if they can get registered for different course/section. (biweekly email prior to start of semester) • students transferring in to CLASS from another CSU College (email immediately after coming to CLASS) to inform about the College’s Foreign Language Requirement.
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8 Cleveland State University
A Comprehensive Approach: Multiple Responsibilities for Advisors continued • students assigned to this Advising Center who have never come in for advising assistance. (email as find students) • students who have cancelled or missed multiple advising appointments. (email as find students) • specific students who need follow-up attention after an appointment to ensure students completed directions/tasks that were given during an appointment in order to move them towards graduation (i.e., submitting high school transcripts, taking the foreign language exam, meeting with faculty advisor, etc.). (email as find students) • reminder summaries of complex appointments. (email as needed) • every student who has midterm grades posted. (every midterm) • informing students of last day to withdraw and informing them of consequences (academic standing and financial). • students who have withdrawn from all courses in the current semester. (email and phone call as find students) • students who submitted College and University Petitions informing them of the outcomes and how to proceed. (as needed) • students with updated transfer credit evaluations. (email and phone as needed to update their registration) • students who still have missing transcripts from other colleges/universities. (email and phone as needed) • students who still need to take the ENG or MTH
placement exams. (email and phone as needed) • cohort students off-track academically or who seem to be headed for different major/College. (email and phone as needed) • students who have failed PERC (either failed or withdrew from a course which is a prerequisite for a course in which they are enrolled in a future semester). • students registered for the same course more than once (“duplicates”). (email and phone as needed) • students with problematic graduation applications. (email and phone as needed) • students who have earned over 89 credits and are positioned to graduate but have not yet submitted a graduation application. (email and phone as needed) •
seniors with graduation applications on file who are registered but still have outstanding requirements to complete. (email and phone as needed)
• undecided students. (students who have not declared a major) • students who may be close to completing a minor or double major. (email and phone as needed) •
students who would benefit from specific workshops in TASC, the Counseling Center, and the Counseling and Academic Success Clinic. (email as needed)
• students who can benefit from Success Coaching. (email as needed) • students who may be eligible for the Last Mile Grant and/or Dash Grant. (phone as needed)
College of Liberal Arts and Social Sciences Advising Center
• students who have submitted an “Ask a Question” which was forwarded on to our office. (email as needed) •
information regarding departmental scholarships, internships, new courses, courses with low enrollment, study abroad opportunities, etc. (email as needed)
• information on employment and/or career programs. (email as activities are announced) • information on field-specific events and/or programs. (i.e., Law Program events, speakers, etc.) (email and postings as needed) • on behalf of faculty advisors. (phone and email as needed)
• changes in faculty advisors. (email as happens)
• orientation students to remind them of placement exams, AP tests, CCP credits, etc. and to create a positive first impression of CSU. (phone) • all students at the beginning of each semester with a list of campus and academic resources. (email)
Other Initiatives Discretionary Student Holds Advising places discretionary holds on student accounts to ensure students are advised appropriately and register for classes that move them closer to graduation. Holds are placed on:
• all transfer students entering CLASS.
• all current CSU students transferring into CLASS from another College/Program. • all First Year Advising Students transitioning over to CLASS Advising. • all students who have an approved petition to return from suspension/separation. • all students who have been placed on warning or probation.
ASC101 Meta-Major Sections Advising is currently working with the manager of First Year Experience to infuse more College-specific information and opportunities into the Meta-Major sections of ASC101 classes. Currently there are three ASC101 Meta-Major sections focusing on CLASS: Exploring the Humanities, Exploring the Social Sciences, and for Film and Media Arts,
3+3 Accelerated Program Advising continues to work with the Cleveland-Marshall College of Law and the Office of Admissions to promote this program in which the undergraduate degree will be awarded upon successful completion of the first full year of the J.D. curriculum. This permits the student to graduate with both undergraduate and law degrees in six rather than seven years of full-time study (or its equivalent). In effect, the first year of law school completes the fourth year of the undergraduate degree (essentially serving as undergraduate elective courses) and serves as the first year of law school. This arrangement saves time and money for the student. While any majors can take advantage of this, past history bears out that CLASS majors dovetail nicely into this program. Currently all three offices are working on a CSU website landing page to lift the visibility of this offering and increase enrollment.
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10 Cleveland State University
2018–2019 CLASS Advising Center Usage Report Student Appointments: Total 5826 June 430 July 431 July 30, 31 walk-ins 48 August walk-ins 683
September walk-ins 114 September 8–30 292 October 399 November 367 December 3–14 251 December walk-ins 75
January walk-ins 515 January 22–31 99 February 503 March 669 April 444 May 506
Summer 2018
Fall 2018
Spring 2019
1592
1498
2736
Drop-by-Traffic: Total 1950 not resulting in advising appointment June 146 July 129 August 126
September 98 October 145 November 154 December 161
January 210 February 176 March 250 April 159 May 196
Summer 2018
Fall 2018
Spring 2019
558
558
915
Computer Usage: Total 1431 students using Center’s lobby computers June 111 July 80 August 110
September 103 October 136 November 144 December 109
January 165 February 91 March 221 April 76 May 85
Summer 2018
Fall 2018
Spring 2019
301
492
638
College of Liberal Arts and Social Sciences Advising Center
11
In-Coming Calls: Total 1878 June 189 July 184 August 153
September 158 October 148 November 149 December 187
January 197 February 105 March 186 April 101 May 121
Summer 2018
Fall 2018
Spring 2019
526
642
710
Out-Going Calls: Total 4866 June 369 July 400 August 228
September 283 October 395 November 370 December 326
January 139 February 432 March 779 April 645 May 500
Summer 2018
Fall 2018
Spring 2019
997
1374
2495
2018/19
5826
2017/18
12 Cleveland State University 2018/19
5826
2017/18
5324
2016/17
5587
5324
2016/17
2018/19
2015/16
2017/18
2014/15
2016/17
55871431
4910 955
CLASS Advising Center Historical 2014/15 2014/15 2012/13 2013/14 2013/14 2011/12 Comparisons Usage Data Academic Year 2012/13 2012/13 2010/11 2015/16
2015/16
2013/14
5053
5022 1040
4910
1003 5216 1106 5492
5022
5216
2011/12
5492
Student Appointments 2010/11
5371
2018/19
1436
2017/18
2017/18
1482
2016/17
2016/17 2018/19
5053
2015/16
2017/18 2015/16
1271
1798 4910
2014/15
2016/17 2014/15
1292
5022
2013/14
2015/16 2013/14
2012/13
2014/15 2012/13
2011/12
2013/14 2011/12
2010/11
2012/13 2010/11
5324 1436
2017/18 2015/16
1482
2016/17 2014/15 2015/16 2013/14
1271
2014/15 2012/13
1292
2013/14 2011/12
2010/11
5216
1346
2012/13 2010/11 2011/12
5587
5492
1294
5371
2017/18 2018/19 2016/17 2017/18 2015/16 2016/17 2014/15 2015/16 2013/14 2014/15 2012/13 2013/14 2011/12 2012/13 2010/11 2011/12
1971
2010/11
1482 1950 5826 1976 5324 1271 1558 5587 1292 1697 5053 1346 4910 1737 1294 1639 5022 1507 5216
1798
2017/18 2018/19 2016/17 2017/18 2015/16
2014/15 2012/13 2013/14 2011/12 2160
5492
2018/19
2015/16 2013/14
750 1000 1250 1500 1750 2000 1882 5371
2012/13 2010/11 2011/12 2010/11
3000 3500 4000 1250 4500 1500 5000 1750 5500 2000 2250 2500 1950 2018/19 2017/18 1436
2015/16
1482
1558 1697
16681040 14671003 1790 1106
1346
1503
1294
2018/19
1507
1786
1656
1867
2501 1301 1971
0
1000 2000 3000 4000 1950
1878
1976
2017/18 1668 2018/19 1431 4866 1558 1467 2016/17 2017/18 1697 1201 4510 1790 2015/16 4775 2016/17 1737 955 2014/15 1503 2015/161639 1040 5226 1656 2013/14 2014/15 1003 5197 2327 2012/13 2501 5846 2013/14 1106 2160 2011/12 3679 2012/13 1882 1786 5214 2010/11 43 6196 2011/12 1867 1250 1500 1750 2000 2250 2000 25003000 4000 0 1000 2010/11 1301 250
500 1000 4500 1500 5000 2000 5500 2500 6000 6500 2018/19 4866 2017/18
1976
2016/17
1201 955 1878 1798
Computer Usage
2016/17 2014/15
2327 1971
1431
2011/12 3679 750 1000 1250 250 1500 500 17501000 2000 1500 2000 2010/11 43
1507
3000 3500 4000 4500 5000 5500
Drop-by-Traffic throughout 750 1000 1250 1500 semester 1750 2000 (not 2018/19resulting in appointment) 1436
1867
500 1000 1500 2000
2018/19
2017/18 2018/19 2016/17
250
2018/19
5826
1786
5371
2011/12 3000 3500 4000 4500 5000 5500 Walk-in-Traffic in preparation 2010/11 1301
for new semester
3000 3500 4000 4500 5000 5500
1201
5053
2018/19
2016/17 1878
2017/18
2015/16 1668
4510 4775 5226
2018/19 2017/18 2016/17 2015/16
955 1798 1040
1271
2014/15
1003
1292
2013/14
1106
1346
2012/13
2013/14
1786
1294
2011/12
2018/19
1201
1482
2010/11
2012/13
1867
1507
2011/12
1301 1971
2010/11
250 500 1000 1500 2000 2500 In-Coming Calls 750 Telephone 1000 1250 1500 1750 2000
2018/19
1950
2017/18
1976
2015/16
1790
2014/15
1503
2013/141639
2012/13
23272501
2011/12
2011/12
3679
2160
4324
1882
0 1000 1250 1500 1750 2000 2250 2000 2500 3000 4000 5000
Daily Walk-Ins 2018/19
2017/18
4866
4510
2018/19 2016/17
4775 676
2017/18 2015/16
681 5226
2016/17 2014/15
5197 764
2015/16 2013/14
787 5846
2014/15 2012/13
5214
2013/14 2011/12 2011/12
895 6196
2012/13 2010/11
1346 1409 7538
658 (partial reporting; sp12 only)
4500 5000 5500 6000 6500 7500+
2010/11 Not Offered and/or Tracked 250
500
2011/12 2010/11
750 1000 1250 1500
1346
1656
1409 2501 658 (partial reporting; sp12 only) 3679 Not Offered and/or Tracked 4324
4866 4510 4775 5226 5197
2013/14
1656
2012/13 2010/11
2016/17
1467
2014/15 1737
2012/13
13
250 500 750 1000 1250 Telephone 0Out-Going 1000 2000 Calls 3000 4000 5000
2017/18
1668
2015/16 1697
2013/14
2018/19
1878
2016/17 1558
2018/19
676 1878 2017/18 681 Advising Center College of Liberal Arts and Social Sciences 2017/18 1668 2016/17 764 1467 2016/17 787 2015/16 1790 2015/16 895 2014/15 2014/15 1503
1431
1436
2010/11
5846 5214 6196 7538
4500 5000 5500 6000 6500 7500+
1500
14 Cleveland State University
Daily Walk-In Usage 2018–2019 Data excludes days when the Center goes to a strictly walk-in status in preparation for a new semester. CLASS Advising offers limited daily walk-in availability in order to assist students who find it difficult to schedule and keep an appointment. Walk-in times vary from semester to semester but are offered typically for some hours every day. Times vary between mornings and afternoons to accommodate the variety among students’ schedules.
SEMESTER
MONTH
Walk-In MONTHLY TOTAL
Walk-In SEMESTER TOTAL
% OF STUDENTS USING WEEKLY WALK-IN AVAILABILITY
(as opposed to a scheduled appointment)
Summer 2018
June
57
July
48
August
105
12.10%
all walk-ins
# of walk-in hrs offered weekly: 17
Fall 2018
September 10–28
43
October
49
November
52
December
57
201
15.30%
# of walk-in hrs offered weekly: 23
Spring 2019
January 22–31
14
February
86
March
99
April
91
May
80
370
16.60%
# of walk-in hrs offered weekly: 23
College of Liberal Arts and Social Sciences Advising Center
CLASS Petition Actions and Outcomes Change F to I, extend I: 3 Approved: 3 Denied: 0
SUMMER 2018
FALL 2108
SPRING 2019
Complete Withdrawals: 10 Approved: 8 Denied: 2
6/21/18 11
10/4/18 3
2/25/19 13
7/19/18 11
11/6/18 2
3/25/19 2
8/23/18 6
12/5/18 14
4/29/19 12
Support Posthumous Degree: Approved: Denied: Return from Separation: 8 Approved: 7 Denied: 1 Return from Suspension 33 Approved: 17 Denied: 16 Selective Withdrawal 8 Approved: 5 Denied: 3 Sub Foreign Culture for FLR: 5 Approved: 5 Denied: 0 Substitute Course(s) for FLR: Approved: Denied: Waiver of Credits: 2 Approved: 2 Denied: 0 Waiver of FLR: 1 Approved: 0 Denied: 1
PROVED AP
50 DENIED
24
TED
74
MIT
Reinstatement Class(s): 1 Approved: 1 Denied: 0
S
ETITIONS P S S UB
Late Add of Course(s): 1 Approved: 1 Denied: 0
TOTAL C
Grade Dispute: 1 Approved: 0 Denied: 1
LA
Extend an Incomplete: 1 Approved: 1 Denied: 0
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16 Cleveland State University
CLASS ACADEMIC STANDARDS COMMITTEE Members Summer 2018 Heather Russell, Music, Chair Valerie Wright, Sociology, Criminology, & Anthropology Bill Kosteas, Economics Marian Bleeke, Art Tama Engelking, World Languages, Literatures, & Cultures Jose Sola, History Lydia Grebenyova, Linguistics
Fall 2018 and Spring 2019 Heather Russell, Music Chair Valerie Wright, Sociology, Criminology, & Anthropology Marian Bleeke, Art Tama Engelking, World Languages, Literatures, & Cultures Lydia Grebenyova, Linguistics Ted Lardner, English Jeff Bolt, School of Communication
College of Liberal Arts and Social Sciences Advising Center
University Petition Actions and Outcomes Allow AA=Gen Ed After Implementation Date 3 Approved: 2 Denied: 1
Early Return from Separation 1 Approved: 1 Denied: 0 Early Return from Suspension 1 Approved: 1 Denied: 0 Exemption-Transient Policy Over 59 Hrs 16 Approved: 14 Denied: 2
TAL UNIV O E T
Credit Hour Waiver-Natural Science NA Approved: – – Denied: ––
P E T I TI O
46
PROVED AP
39
Exemption from Residency Requirement 16 Approved: 14 Denied: 2 Readmit After Second Dismissal
A N Approved: –– Denied: ––
Restoration to Previous Catalog Rights NA Approved: –– Denied: –– Substitute Foreign Culture Course(s) for FLD 4 Approved: 3 Denied: 1 Waiver/sub of Foreign Language Deficiency NA Approved: –– Denied: ––
N
DENIED
7
U B M I T TE D
Credit Hour/Course Waiver NA Approved: – – Denied: ––
R
Y S IT
SS
Approval of Unapproved Course 5 Approved: 4 Denied: 1
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18 Cleveland State University
Additional Data CLASS Dean’s List Summer 2018 90
Fall 2018
964
Spring 2019
912
MER M U
& FALL
19
20 1
students were eligible for consideration of this honor.
8
S
CLASS Valedictorians ING 2019 SPR
47
students were eligible for consideration of this honor.
Summer and Fall 2018 CLASS Valedictorian: Emily Majored in Music Therapy
Zeitz
Spring 2019 CLASS Valedictorian: Kaila Griffin Majored in Criminology and Accounting Minored in Sociology, Governance, Risk and Compliance, and Statistics Griffin was also awarded University Valedictorian
College of Liberal Arts and Social Sciences Advising Center
19
CLASS Academic Standing Summer Semester 2018 Separation:
Fall Semester 2018 0
Spring Semester 2019
Separation:
3
Of the 3 dismissed, the major was: Art & Design and Political Science
Suspension: Reason: GPA Completion GPA & Completion
13
Probation: Reason: Continued Probation GPA Completion GPA & Completion
76
Warning: Reason: Continued Warning GPA Completion GPA & Completion
2 3 8
20 8 36 12
36 31 1 3 1
Separation:
1
Of the 3 dismissed, the major was: Post-Bacc
Suspension: Reason: GPA Completion GPA & Completion
46
Probation: Reason: Continued Probation GPA Completion GPA & Completion
157
Warning: Reason: Continued Warning GPA Completion GPA & Completion
226
15 7 24
43 15 56 43
72 37 40 77
Suspension: Reason: GPA Completion GPA & Completion
33
Probation: Reason: Continued Probation GPA Completion GPA & Completion
230
Warning: Reason: Continued Warning GPA Completion GPA & Completion
107
Separation: (must stay out of CSU for two years; then petition for return from separation) Suspension: (must stay out of CSU for two semesters; then petition for return from suspension) Probation: (in next term of enrollment, must complete 67% of enrolled classes and achieve cum gpa of 2.0 OR term gpa of 3.0. If not, then suspended) Warning: (in next term of enrollment, must complete 67% of enrolled classes and achieve cum gpa of 2.0 OR term gpa of 3.0. If not, then on probation)
5 7 21
39 34 66 91
84 3 7 13
20 Cleveland State University
Walk-In Tracking in Preparation for a New Semester For four to six weeks leading up to the start of a new semester and into the first two weeks of classes, the CLASS Advising Center moves from an appointment and limited daily walk-in system to strictly a first come, first served walk-in system in order to accommodate the need of students seeking advising assistance. These weeks are the busiest time of the year for the Center as students need assistance with last-minute enrollment changes, completing Satisfactory Academic Progress forms for financial aid reinstatement, changes of major/minor/college forms, and petition assistance.
Walk-In Tracking and Historical Comparison Data In preparation for the beginning of a new semester SEMESTER
TOTAL Number of Days Students Assisted on Walk-Ins
Saturday Traffic
Academic Year
Fall 2011 Spring 2012
682 825
26 29
13 3
2011 – 2012
Fall 2012* Spring 2013
704 673
25 24
7 4
2012 – 2013
Fall 2013** Spring 2014
604 712
25 35
4 4
2013 – 2014
Fall 2014 Spring 2015
612 680
25 35 ***
7 6
2014 – 2015
Fall 2015 Spring 2016
537 734
26 34 ^
2 2
2015 – 2016
Fall 2016 788 Spring 2017^^ 1010
30 38
0 1
2016 – 2017
Fall 2017^^^ Spring 2018
745 737
29 33
2 1
2017 – 2018
Fall 2018^^^ Spring 2019
847 589
30 19
0 9
2018 – 2019
*multi term enrollment began and remedial freshmen advised by Student Success Specialists **all CLASS freshmen advised by Student Success Specialists ***extended walk in days as two advisors were out (concurrently) on FMLA ^extended walk in days due to one advisor out on FMLA; two advisors with familial health issues ^^began use of limited holds (academic warning, probation, sophomore hand offs from First Year Advising) ^^^holds now also include incoming transfer students and students returning via approved petition
TOTAL Walk-Ins
1507
1377
1316
1292
1271
1798
1482
1436
College of Liberal Arts and Social Sciences Advising Center
21
CLASS Advising Center Survey Results During the start of the spring semester 2019, the CLASS Advising Center sent a brief survey via email to CLASS students assigned to this advising center. We wanted to obtain feedback as to what our Center was doing well and pin-point areas in which we can improve. The survey remained active for two weeks (due to time constraints). Below are the results. 1. Have you received advising from a CLASS Advisor on the 2nd floor of Berkman Hall Room 221?
Yes
76.08%
264 responded
No
13.26%
46 responded
Not yet
10.66%
37 responded
2. Overall, how easy do you find it to get in touch with the CLASS Advising Center through Starfish (i.e. schedule appointment, obtain email address or phone number)?
Very easy
49.6%
123 responded
Easy
33.06
82
Neither easy nor difficult
10.08%
25
Difficult
5.24
13
Very difficult
2.02%
5
3. Are your emails and/or phone calls responded to within 24 to 48 business hours?
Always
50.4%
125 responded
Usually 29.03%
72
Sometimes 6.05
15
Rarely 2.02%
5
Never 2.02%
5
N/A
26
10.48%
4. Do you take advantage of our convenient daily walk-in hours and/or 5 pm appointment times (M-TH)?
Always
13.31%
33 responded
Usually 13.31%
33
Sometimes 28.23%
70
Rarely 22.58%
56
Never 22.58%
56
22 Cleveland State University
Survey Results
continued
5. I am comfortable visiting the CLASS Advising Center on the 2nd floor of Berkman Hall Room 221.
Always
73.79%
183 responded
Usually 16.53%
41
20
Sometimes 8.06%
Rarely 1.21%
3
Never .40%
1
6. What was the reason for your contact with a CLASS Advisor?
Course selection/scheduling
84.36%
205 responded
Check Sheet/Academic Requirements/Progress Check
51.44%
125
College or University Petition
6.58%
16
Declaration/change of major/minor
23.87%
58
Exploration of Career/Major
8.64%
21
Hold Removal
11.11%
27
Graduation Application Discussion
16.05%
39
Seeking an Advisor’s Signature
2.88%
7
Academic Issues
10.29%
25
Personal Concerns
9.05%
22
7. My advisor addressed me in a helpful manner.
Strongly agree
72.02%
175 responded
Agree
20.16%
49
Neutral
4.94%
12
Disagree
2.47
6
.41%
1
Strongly Disagree
8. My advisor listened to and acknowledged my questions/concerns.
Strongly Agree
72.84%
177 responded
Agree
19.75%
48
Neutral
4.12%
10
Disagree
2.47%
6
.82%
2
Strongly Disagree
College of Liberal Arts and Social Sciences Advising Center
23
9. My questions/concerns had been addressed and/or I was directed to the appropriate resource (such as a faculty advisor, TASC tutoring, Counseling, Career Services, Campus411/All-in-one Enrollment Services, etc.).
Strongly agree
65.84%
160 responded
Agree
21.40%
52
8.64%
21
Disagree
2.47%
6
1.65%
4
Neutral Strongly Disagree
10. Which of the following are reasons you PLAN to contact CLASS Advising?
Course Selection/Scheduling
74%
37 responded
Check Sheet/Academic Requirements/Progress Check
40%
20
College or University Petition
2%
1
Declaration/Change of Major/Minor
14%
7
Exploration of Career/Major
10%
5
Hold Removal
10%
5
Graduation Application Discussion
20%
10
Seeking an Advisor’s Signature
0%
0
Academic Issues
2%
1
Personal Concerns
6%
3
11. If you are not likely to seek assistance through the College of Liberal Arts and Social Sciences (CLASS), why not?
I plan to visit in the near future for advising service
42.86%
18 responded
I believe I do not need general education advising (i.e. about to graduate)
30.95%
13
I attempt to self-advise
14.29%
6
11.90%
5
Other