Residence
INFORMATION MANUAL
carleton.ca
Table of Contents Welcome to the Carleton Residence Community .................................................................6 Our Mission:...............................................................................................................................6 Department of Housing & Residence Life Services...............................................................6 Life in Residence........................................................................................................................7 Standards and Expectations: ...................................................................................................8 Residence Student Conduct Philosophy: ...............................................................................11 Community Living: ....................................................................................................................11 Living with a Roommate: ..........................................................................................................11 Roles: ..........................................................................................................................................13 Health and Wellness: ................................................................................................................14 Personal Safety ..........................................................................................................................15 Residence Standards ................................................................................................................16 Fundamental Standard: ............................................................................................................16 Alcohol:.......................................................................................................................................16 Controlled or Illegal Substances: .............................................................................................17 Fire Safety: .................................................................................................................................17 Noise:..........................................................................................................................................18 Unacceptable Behaviour: Discrimination, Bullying, Hazing, Violence, Harassment & Pranks ........................................................................................18 Process for Alleged Violations/Decision Making: ..................................................................19 Outcomes/Sanctions: ...............................................................................................................19 Residence Information ..............................................................................................................20 Maintenance Concerns .............................................................................................................20 Bicycle Storage ..........................................................................................................................20 Parking........................................................................................................................................20 24 Hour Lockup .........................................................................................................................21 Dining Services ..........................................................................................................................21 Fresh Food Company ...............................................................................................................21 Your Campus Card ....................................................................................................................22 Laundry ......................................................................................................................................23 Room/Building Access ..............................................................................................................23 Mailbox Key ...............................................................................................................................23 Lost Keys ....................................................................................................................................24 Identifying your Telephone/Ethernet Jack .............................................................................24 Telephone Service and Trouble Reporting .............................................................................24 Making Calls ..............................................................................................................................24 Telephone Features ..................................................................................................................25 Your Voice Mail ..........................................................................................................................25 Room Inventory (Traditional Room) .........................................................................................26
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Welcome Home! I’m pleased to hear that you’ll be joining the Carleton University Residence Community and want to welcome you to your new home for the next several months. This handbook can be used to guide you through the residence experience: your room, your building and your community. I hope that your stay in residence is one filled with outstanding experiences and the supports you need to meet your academic goals.
All the best, Laura Storey Director, Housing and Residence Life
Welcome to the Carleton Residence Community Our Mission: Housing and Residence Life Services works to create a student focused residence community and strives to continuously provide quality service to support our residents. We are committed to providing opportunities for personal growth and academic development while promoting a safe and inclusive living environment. DEPARTMENT OF HOUSING & RESIDENCE LIFE SERVICES 261 Stormont House 1125 Colonel By Dr. Ottawa, ON K1S 5B6 Phone: 613-520-5612 Fax: 613-520-3952 E-mail: accommodations@carleton.ca RESIDENCE RECEPTION DESK If you have any questions, drop by the Residence Reception Desk (open 24hrs) or the Housing Office, open Monday to Friday 8:30 a.m.4:30 p.m., and we will be pleased to assist you. 613-520-5609
CHECK OUT OUR WEBSITE housing.carleton.ca/ Our website provides everything you need to know about living in residence. Your Residence Fellow and Residence Managers are also great resources if you have a question or two! In the meantime, the following information within this booklet will be helpful to you. FACEBOOK PAGE www.facebook.com/CUinRes Looking to connect with other future residence students? Want to be updated with residence events? Become a fan of our page! Follow us on Twitter: @CarletonRes Check out our Blog: housing.carleton.ca/blogs/
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Important Dates AUGUST 28 Deadline to submit Late Arrival Form to hold room past midnight, September 1st. AUGUST 29-30 Residence Move-In Weekend. Residence Move in Weekend – students will be provided with designated move in date in information package emailed late July/early August. During the Orientation Period no overnight guests are permitted in residence AUGUST 30 Residence meal plan commences at lunch SEPTEMBER 2 Unclaimed rooms will be offered to those on waitlist
SEPTEMBER 29 Requests for room changes and meal plan changes open at 8:30am. Room changes will be made on a first come first serve basis, depending on availability. SEPTEMBER 11 Last day to decrease your meal plan for the fall term. OCTOBER 26-30 Fall Reading Week OCTOBER 31 Applications for Winter Term residence open. Depending on availability, space will be offered on a first come first serve basis. NOVEMBER 2-6 Residence Maintenance Room Inspections
DECEMBER 10-21 Fall Examination Period. During this period, no overnight guests are permitted in residence. DECEMBER 22 Residence and meal plans will be suspended from 4:00pm on December 22until noon on January 5, 2016 JANUARY 5 Residence reopens at 12:00pm and meal plans commence at dinner JANUARY 19 Last day to decrease meal plan for the winter term FEBRUARY 1 Applications available for those applying to Return to Residence in 2016/17 FEBRUARY 15-19 Reading Week
FEBRUARY 12 Deadline for Returning Residence applications MARCH 1 No credit of fees will be granted to a student leaving residence after this date MARCH 15–19 Residence Maintenance Room Inspections APRIL 11-23 Winter Term Examination Period. During this period, no overnight guests are permitted in residence. Students are required to vacate residence midnight of the day following their last regularly scheduled spring examination as listed in the Official University Exam Schedule. APRIL 24 Apart from the above, all students must check out of residence by noon.
Life in Residence
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Life in Residence is a unique experience. Our goals are to focus on your needs, provide opportunities for personal growth and support academic success in a safe and inclusive living environment. We engage our students through a variety of opportunities and experiences as a way to enrich the Residence experience through co-curricular learning, developing a sense of community and belonging. Through community development initiatives, each Residence Fellow assists the floor in focusing on having meaningful conversations, learning from each other, and developing a sense of belonging we strive for. Students are able to build a stronger foundation for their relationships with each other, create a support system in Residence, and develop friendships to carry them through their university experience. We place a strong focus on community development to create a supportive environment where students come together to become accountable to each other. By developing a healthy living environment and empowering students to take ownership of their Residence experience, we encourage Residents to be engaged and continue your learning outside of the classroom. Being engaged in your Residence Community allows students to take ownership over their community and develops a positive environment in which each member feels as though they belong. Living in residence is a chance to step outside your comfort zone, meet new people, learn outside of the classroom, and learn
how to balance academics with the social aspects of the University experience. Living in a Community in residence creates an opportunity to share strengths, learn from peers, and make the most of University through experiential learning. The traditions and events organized in Residence allow students to develop a sense of spirit and pride, not only for Carleton, but for their House in Residence. From competing against other houses for the House Cup, fundraising for Students for Wishes, working towards sustainability with Project Green, participating in our Residence Leader Program, and much more, students have access to programs and initiatives that enhance the residence experience and encourage learning and engagement outside the classroom. The University experience is only as good as the things you are involved in and the experiences you have along the way, and life in Residence is no different. Through a variety of initiatives that help build and develop community, students are able to grow and be a part of our Community and make memories that will last a lifetime. Residence offers students opportunities to become involved and develop as leaders. The Residence Leader Program is just one of the leadership opportunities that we offer to our students. The intention of the program is for students to become engaged in our community. By further developing leadership skills, the program encourages proactive, reflective, selfdirected learning aiming to enhance the overall student
residence experience. We focus on the Social Change Model of leadership development and positive change in our community through individual, group and community values. Students who participate in the Res Leader program will be able to identify values that motivate them to take action and have a personal impact on their experience in Residence. They will be able to work with other leaders in residence to share values and experiences in order to create a positive effect on our community, as well as become responsibly connected to the community on and off campus. By participating in Res Leader Sessions, students will gain valuable leadership experiences, learn about and develop values, and engage with other identified leaders within our community. More information about this program can be found on the Housing Website (housing. carleton.ca/) The Student Leadership Conference provided delegates with many unique opportunities, including: ■■
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The ability for students to challenge themselves in new and meaningful ways outside of the classroom. Provided students with different models to become an effective leader, whether you they are an introverted or extroverted leader. Outlined various foundations and theories about leadership and potential as a leader. The ability to enhance students’ personal philosophy of leadership. Informative workshops on a variety of trends and topics, delivered by students, staff, faculty and guests.
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Standards and Expectations The well-being of the Residence community rests on the balance of the community’s ability to respect
the needs of the individual, and the individual’s ability to respect the needs of the community. Residence Life Staff work with residents to create communities based
upon mutual respect and personal development. This is best achieved when every individual is aware of their rights and the accompanying responsibilities shared by
all. The following guiding principles describe your rights, privileges, and accompanying responsibilities as a resident within the Residence community:
Guideline
Right
Responsibility
Safety
You have the right to feel safe;
You have the responsibility to act in a way which does not endanger yourself or others and to report any unsafe behaviour.
Respect
You have the right to a community based on mutual respect and acceptance; free from intimidation, harassment or discrimination;
You have the responsibility to treat all members of your community with respect, acceptance and understanding. This also means speaking up when you are aware of acts of harassment, intimidation or see others being treated with a lack of respect and dignity.
Fairness and Support
You have the right to expect fair and consistent service from Residence Staff to address any questions or concerns;
You have the responsibility to be responsive and cooperative in all dealings with University Staff members following applicable processes, and to respond to their requests (including email correspondence) in a timely manner.
Clarity of Standards
You have the right to expect that the Community Standards are clear;
You have the responsibility to know the standards and ask questions if you do not understand them.
Community Living
You have the right to enjoy all of the benefits of living in Residence including those related to academics, convenience, social activities, opportunities and resources;
You have the responsibility to contribute to the community in a positive way and be familiar with the high expectations for living held by your community.
Cleanliness
You have the right to a living space that is clean and kept in good condition, inclusive of the common areas in your community;
You have the responsibility to maintain a clean and sanitary space, free from all pests and assist in the upkeep of common areas by cleaning up after yourself and using appropriate disposal and recycling receptacles.
Reasonable Quiet
You have the right to live in an environment conducive to sleep and study;
You have the responsibility to always be considerate of your noise and to engage with members of your community when noise levels are unacceptable.
Autonomy in Managing Personal Health
You have the right to work with Carleton University staff to ensure your physical and/or mental health and wellness do not have an impact on the Residence community;
You have the responsibility to manage your own health and wellness.
Consideration
You have the right to enjoy your living space with consideration for and from your roommate(s), and other’s living around you;
You have the responsibility to treat others with respect and consideration, and to engage in the outlining of reasonable expectations in your shared living space.
Reasonable Privacy
You have the right to a reasonable amount of privacy and the safety and respect of your possessions;
You have the responsibility to take all necessary means to maintain the security of your community including upholding the integrity of access points to your community and locking up valuables.
Use of Tobacco
You have the right to smoke tobacco products outdoors at least 10 meters away from any residence building entrance;
You have the responsibility to respect other residents’ right to live in a Residence that is smoke free.
Use of Alcohol
You have the right to consume alcohol responsibly, in your room, if you are 19 years of age or older;
You have the responsibility to consume alcohol safely and discourage high risk behaviour related to alcohol.
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Living in Residence is a privilege extended to students at Carleton University. By choosing to live in Residence, you are provided with safe, maintained, secure and convenient housing. You benefit from living in a community based on personal learning, development and growth, and are afforded opportunities to get involved; student involvement in extracurricular activities has shown to be a strong contributor to academic success1. Along with this, Residence is the center for many student support services. Residence Life, in partnership with Health and Counselling Services, shares the responsibility of supporting residents. You also have the privilege of enjoying social activities provided they do not conflict with the other residents’ rights to pursue academic success or personal well-being. The Residence Standards will guide you in the wellbeing, safety and security of Residence, as well as outline the high expectations and accountability placed on those living in Residence. You are encouraged to resolve your community living issues on your own in a mature fashion to enhance your Residence experience, but Residence Staff are always ready to provide assistance to mediate or facilitate positive living arrangements if that is necessary. The Standards complement municipal, provincial, and federal legislation and are written with consideration towards the Carleton University Student Rights and Responsibilities Policy, the University’s student code of conduct. Just as members of the Residence community have 1 Kuh, G. D. 2009b. What student affairs professionals need to know about student engagement. Journal of College Student Development, 50: 683–706.
certain rights, they must also fulfill specific responsibilities. The Residence Standards have been developed in consultation with students to outline the behaviour expected within the Carleton University Residence community. The main objective of these standards is to support the physical and emotional safety of residents, protection of personal and University property, and contribute to the personal and academic thriving of residents.
Residence Student Conduct Philosophy Our Residence Student Conduct approach has a student-centered focus and is in place to support our residents in learning and personal development. Through engagement and reflection, this process provides residents with the opportunity to be accountable to their community and
to contribute to the high standards and expectations of living in Residence. This philosophy is supported by Carleton University Residence’s commitment to every individual’s equality in relation to dignity and worth. Each individual will be provided with equal rights and opportunities without discrimination or harassment. Association or behaviour related to harassment, bullying, sexual assault, hazing or violence will not be tolerated.
Community Living All members of a community are responsible for taking reasonable measures to ensure the health, safety, security, and well-being of themselves and others. This includes, but is not limited to, supporting an environment free of disruptive, harmful, or threatening behaviour and reporting suspicious activities
such as unaccompanied strangers. A resident who perceives any possibility that a person may be in danger or pose a risk should immediately contact the Department of University Safety. All members of the Residence community have the right and responsibility to report Residence Standards violations to a Residence Staff member.
Living with a Roommate Whether this is your first time sharing living space with someone or if you’ve grown up sharing a room with siblings, living in residence and having a roommate is a transition that can be a rewarding element of your University experience. There can also be a few bumps along the road. Having a roommate and or suitemates will help to teach you respect, tolerance, patience, cooperation, and compromise.
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Roommate etiquette DO’S ■■ Be willing to compromise. ■■
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Take time to clear your mind before addressing something that has made you upset. Stay calm and choose your language wisely. “I” statements are very helpful in conflict situations. Ask for clarification if you don’t understand something.
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Don’t minimize issues.
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Don’t be disrespectful.
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Don’t overreact.
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Be respectful. Try to listen and understand the other person’s point of view.
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Be fair. Keep lines of communication open. Think about how you would like to be treated and treat others the same way. Set expectations early and consider making a Roommate Contract.
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Do not gossip or unnecessarily involve others in conflict situations.
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Do not use accusatory language. Don’t act passively. Speak up if you are uneasy or dislike something that is occurring in your room. Do not expect a problem to resolve itself without saying anything. Don’t forget to be openminded. Don’t forget to talk to your Residence Fellow. They can offer support and can help mediate roommate conflicts.
Being respectful of each other and keeping the lines of communication wide open are key to making this a positive and rewarding experience that you won’t forget! Communication is the first key to solving any disputes which may arise between roommates, suitemates, or canmates. In the event of a conflict, we first encourage students to try to resolve the issue themselves. Their Residence Fellow is available as a neutral third party to try and help find a solution. The Residence Managers are an additional resource to help if conflicts arise. Room changes will only be made once all other resources have been exhausted. *Room change request forms are not available until September 29th and cannot be guaranteed. ROOM CHANGES All residents will be required to complete a Roommate or Suitemate contract after they move in. The completion of this form, together, ensures
that room/suitemates have a mutual understanding of each other’s needs and expectations. Residents are expected to resolve roommate issues on their own and can refer to their Roommate Contract. For unresolved issues, residents should see assistance from their Residence Fellow or Residence Manager. The last resort in any conflict would be to apply for a room change, with the support of a Residence Fellow or Manager. Room change requests will be accepted through an online form found on the Department of Housing and Residence Life Services website commencing September 29. Room changes are offered on the basis of need and availability.
Roles Advisor: A person who supports a student required to appear for a hearing to provide advice, guidance and/or moral support to the student, arranged by the
student. For the purpose of this policy, the advisor may be the Ombudsperson, a representative from CUSA, RRRA, GSA, or another student. The Advisor may also accompany the student to the hearing. The Advisor is not considered to be a party at the hearing. Appellant: The student appealing the decision. Assistant Director, Housing and Residence Life Services: The Assistant Director, Residence Life Services, supervises both professional and student staff members, and day to day operations of the Department of Housing and Residence Life Services. Campus Safety Officer / Special Constable: Are professional staff employed by the Department of University Safety and share the responsibility for safety
and security of students. The majority are Special Constables (peace officers), who have many of the same authorities as the police, but on campus. Community Advisor: Community Advisors are a support and resource to students and student staff in their Residence community. They oversee all house-wide initiatives and team members. Community Developer: Community Developers are a support and resource to students and student staff in their Residence community. They oversee all residencewide initiatives and connect our Residence community with campus partners. Carleton University Resolution Board (CURB): A board comprised of faculty, staff and students who hear appeals of the decisions of
the Director of Housing and Residence Life Services. Department of University Safety: The Department of University Safety addresses the needs of the community for personal safety, protection of property and parking needs. Director, Housing and Residence Life: The Director, Housing and Residence Life exercises decision making authority over all aspects of the departmental operations. Residence Fellow: Residence Fellows are the first contact and resource for their Residents. They develop a community that is conducive to learning, academic success, and personal growth and development. Residence Manager: Residence Managers live in the Residence community and are responsible for a safe, healthy,
and positive living environment for Residence students that promotes academic and personal success. They supervise the student staff assigned to their communities. Residence Peer Conduct Board: A board comprised of students with the responsibility of meeting with Residents and deciding outcomes for incidents in contradiction of the Residence Standards. Residence Student Conduct Coordinator: The Residence Student Conduct Coordinator is responsible to effectively administer all aspects of student conduct within the Residence community. Student Safety Patrollers: Students who are members of the Department of University Safety and share the responsibility for safety and security of students.
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Health and Wellness Healthcare on Campus Health and Counselling Services is your health and wellness centre on campus. Here you will find a healthcare facility that provides medical, counselling, and health promotion programs to students and staff. The team of medical professionals including family physicians and registered nurses provides outpatient medical services and serve as primary care providers at Health and Counselling
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Services (HCS). Appointments can be made for general health concerns, and walkin services are available for those in need of more immediate medical assistance. HCS provides services to the Carleton University student, faculty, and staff population. The main facility is located in the Carleton Technology and Training Centre where you can also find a pharmacy to fill your prescriptions. For additional information, please visit www.carleton.ca/health
Counselling in Residence We are very pleased to offer a unique Health and Counselling Services satellite office located in Renfrew 131 where residence students can seek confidential counselling. Here, short term counselling is available as a support for students. Some examples of issues students may discuss with a counsellor include: coping with stress, homesickness, handling a crisis, increasing self-esteem, gender identity, eating disorders, dealing with alcohol and drug concerns, and more. If you would like to meet with one of our counsellors in residence, please call 613-5202600 extension 8061. You can also find more information at www.carleton.ca/health/ counselling-services
Important Phone Numbers HEALTH & COUNSELLING 613-520-6674 CAMPUS PHARMACY 613-526-3666 CUSA (STUDENT HEALTH PLAN) 613-520-6688
safety that you would follow while off campus, please ensure you take them on campus and in residence as well. If you are the victim of a crime on campus report it to University Safety who will assist and investigate. Your information may prevent others from becoming victims. SAFE WALK PROGRAM Call 613-520-3612 and inform the call taker from Campus Safety that you would like a safe walk from your current location to your planned oncampus destination. FOOT PATROL 613-520-4066 Foot Patrol is a student-run, volunteer based service providing “safe walks” to members of the Carleton University community. Volunteers walk in pairs providing safe walks to on and off-campus destinations from 6pm-12am (6pm - 1 am on Thursdays). Please call Foot Patrol directly for more information on offcampus destinations. If Foot Patrol is busy or off duty, call University Safety at 613-5203612 for an on-campus Safe Walk.
SAFE PATHWAYS We have designated pathways for walking after dark that have improved lighting, more frequent safety patrols and are more closely watched by CCTV cameras. Use these well marked routes.
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REMEMBER TO: Report suspicious people or activities to University Safety. If it makes you feel uncomfortable or gives you an uneasy feeling, chances are something’s not right!
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Keep your door locked, even when you are in your room. You wouldn’t leave your front door at home open, so why leave your residence room open? Do not share your keys, access cards or campus card with others. Never prop open building doors or let people into your residence building if you do not know them. If someone you do not know tells you that they have forgotten their card to get onto the floor, don’t let them in. Instead, remind them that the Residence Desk staff can handle lockouts.
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Never leave your personal belongings unattended. If you are studying in the TV or study lounge, and need to leave, bring your laptop or textbooks with you. Try to leave your bags in your room when heading to the Residence Dining Hall. While the Fresh Food Company provides storage cubbies for belongings, unless you provide your own lock to securely lock the cubby, your belongings are at risk of being taken. Stick to the safe paths when walking after dark. These paths are marked by yellow poles, and provide additional lighting as well as an emergency push button. Try to walk with a group or a buddy, particularly after dark, both outside and within the tunnels. Contact Foot Patrol if you are walking on campus after dark and would prefer not to walk alone. Check out more safety tips on the Community Safety webpage: carleton.ca/ safety/resources/safetytips/
TELEHEALTH ONTARIO 1-866-797-0000
Personal Safety To report an emergency call 613-520-4444 for fire/police/ ambulance response or dial extension x4444 from any campus telephone. Living in residence is a very different environment than living at home. While you may be at ease and feel comfortable with your new surroundings, there are still precautions you should take. Regular patrols of campus are conducted by University Safety and Student Safety Patrol members. However, it is helpful to think of our campus as being a small city. If there are measures of personal
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Residence Standards
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Fundamental Standard All Residents and guests are responsible for upholding and abiding by municipal, provincial and federal laws, the Ontario and Canadian Human Rights Codes, all municipal by-laws of Ottawa and Carleton University Policies.
Alcohol The Department of Housing and Residence Life supports responsibility and safe practices in the use of alcohol by students who are 19 years of age or older and make the choice to consume alcohol. The following Residence Standards exist to promote responsible consumption and discourage high-risk activities related to alcohol. In addition, these policies exist to reinforce provincial and federal laws regarding alcohol consumption and ultimately to ensure the safety of Residents and their guests.
PRIVATE AREAS Students of legal age may consume alcohol responsibly in areas designated as private areas. Alcohol transported outside of private areas must adhere to provincial and federal legislation and be sealed in its original container of purchase. RESPONSIBLE DRINKING In accordance with provincial and federal legislation, residents who have reached the legal drinking age in Ontario – 19 years of age – are permitted to responsibly consume alcohol within the Residence community. It is an expectation that all members of our community take responsibility for their actions when consuming alcohol and refrain from any behaviour that causes a disturbance in Residence. Please be reminded that the distribution or sale of alcohol to minors is illegal in the province of Ontario.
SWIFT OR EXCESSIVE CONSUMPTION: You are responsible for practicing safe and moderate consumption habits. As a result, it is expected that activities or accessories that promote excessive, swift or immoderate consumption are not permitted within the Residence community. The Department of University Safety reserves the right to require the removal of any accessories in order to minimize impact on the Residence community. In particular, it is expected that you will not participate in, promote, or be a spectator of drinking games within the Residence community. Drinking games are defined as any activity, game, or contest in which the consumption of beverages is either a primary focus or used as a penalty, typically in response to a specified cue or prompt.
YOU MUST ENSURE THAT CONTAINERS FOR YOUR ALCOHOL BEVERAGES MEET THE FOLLOWING EXPECTATIONS: ■■ Cans are the only acceptable container for beer products such as beer, lager, malt liquor, cider beer, or ale and should not be made out of glass. ■■
Liquor and wine bottles may not exceed 750 ml, and cans may not exceed 355 ml.
ALCOHOL FREE COMMUNITY The Alcohol-Free Community provides students who have made a personal commitment to abstain from consuming alcohol an opportunity for an alcohol-free living experience. Students who choose to live in our Alcohol-Free Community, including their guests and/or visitors, will not be permitted to possess and/or consume alcohol in this community.
Controlled or Illegal Substances In accordance with Federal law, possession, use, distribution or being under the influence of illegal drugs and/or use of medication for purposes other than those for which they were prescribed is not permitted in Residence. Evidence in these cases may include drug traces, drug paraphernalia, or the smell of prohibited substances (e.g. marijuana). As a member of the Residence community, it is your responsibility to report any instances of inappropriate behaviour related to illegal or controlled substances.
Fire Safety You have the responsibility to evacuate the building at the time of a fire alarm. All residents must immediately evacuate with the exception of those who require assistance to do so. You will be given approval once it is safe to return inside by an authorized personnel.
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FIRE SAFETY EQUIPMENT & FIRES Discharging, tampering with, or operating any fire prevention or detection, or lifesaving equipment for any purpose other than the control of fire is strictly prohibited. The misuse of fire prevention and safety equipment is a serious violation of the Standards outlined in this document and can result in you being suspended or evicted from Residence. Such equipment includes but is not limited to fire extinguishers, pull stations, alarms, and smoke detectors. You have the responsibility to exercise the utmost care while living in Residence. Any negligent or intentional fires started by any person can lead to a resident’s immediate eviction. Open flames, smoke, or vapor are not permitted inside or within 10 meters of any residence building. This includes but is not limited to candles, incense, cigarettes, vaporizers, hookahs, and e-cigarettes.
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Noise All Residents within our community have the right to an environment that is conducive to studying and sleep. Additionally, all members of the community have the right to request that excessive or unreasonable noise is minimized to a nondisruptive level. In keeping with this, all members of our community have a responsibility to ensure that noise is kept at a level that does not have a significant impact on the Residence community. CONSIDERATION HOURS Consideration hours are in effect at all times within the Residence community, including the exterior and common areas of buildings. At any given time, it is expected that noise will be kept to a level that contributes to an environment that is conducive to sleep and study. This means that volume should be limited to a level in which it cannot be heard clearly outside of a residence room, pod, or suite.
ADDITIONAL EXPECTATIONS Designated Quieter Communities – Additional consideration related to noise within the community is expected of those living in / visiting designated quieter communities. Residence Life Staff who work in these communities are responsible for working with all members of the community to define these additional expectations at the start of the academic year. Examination Periods – Additional consideration related to noise is a responsibility of all within the Residence community during the December and April examination periods to ensure that the environment is conducive to studying.
Unacceptable Behaviour: Discrimination, Bullying, Hazing, Violence, Harassment & Pranks The following section of this document outlines several
community standards violations, but this list in not exhaustive. Residence Life reserves the right to address any behaviour that contravenes this document, the University’s Student Rights and Responsibility policy, municipal, provincial, or federal legislation including the Criminal Code of Canada using the conduct processes outlined below at Residence Life’s sole discretion. You have the right to a community based on mutual respect and acceptance; free from intimidation, harassment or discrimination; you have the responsibility to treat all members of your community with respect, acceptance and understanding. This also means speaking up when you are aware of acts of harassment, intimidation or see others being treated with a lack of respect and dignity. Harassment is understood as engagement in behaviour (including innuendo) by an individual or group who knows or ought to know the behaviour is unwelcome/ unwanted by others.
Harassing behaviour may also occur through text or social media (e.g., Twitter, Facebook, Yik-Yak).
You have the right to be safe from bodily harm, the threat of bodily harm or any form of threat, emotional harm,
including but not limited to verbal, electronic messages, written messages, and graffiti. The Department of Housing
and Residence Life Services will not tolerate violence or the threat of violence.
Process for Alleged Violations/Decision Making
Community Advisor
Residence Peer Conduct Board
Documentation
Our student-centered conduct approach requires engagement from you in the process. Residence Life Staff and the Department of University Safety are responsible for submitting documentation of behaviours suspected to be in violation of our Residence Standards and Polices. If you are involved in a situation you will be contacted by e-mail from a member of the Residence Life Staff to have a follow-up conversation about what has occurred. You will be made aware of the alleged behaviour, and given an opportunity to respond, as well as discuss your involvement and
Residence Manager
Follow-up
Option to Appeal
Director
Residence Student Conduct Coordinator
Termination
Assistant Director
CURB
responsibility. The focus of the conversation will be on the harms caused by the behaviour and the impact on the community. You will then have an opportunity to be a part of the decision making process related to outcomes and next steps to determine how to best repair the harms to the community.
Outcomes/Sanctions: The follow-up to a situation will look different based on the details of the circumstances and the individuals involved. As noted in the Student Conduct Philosophy a developmental
or educational approach will be taken, whenever possible, to all situations. Possible outcomes may have different themes including Community Impact, Education, Restoring Harms, or Rebuilding Relationships. You have the right to be a part of this process as outlined previously and you have the responsibility to engage with Residence Staff and explore appropriate outcomes to situations in which you were involved. Chronicity and severity of behaviour will form an important point of consideration within any
student conduct process. Students who chronically affect their community in a negative way can expect increasingly serious sanctions. Multiple minor infractions can result in the termination of a student’s Residence Agreement. Severe behaviours involving physical violence, verbal threats, possession of drugs for distribution and sale, sexual harassment and sexual assault, significant destruction of property and theft in Carleton’s Residence community will be addressed promptly and seriously, with Residence termination a primary consideration.
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Residence Information
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Maintenance Concerns WHAT SHOULD I DO IF I HAVE A MAINTENANCE CONCERN IN MY ROOM? If you have a non-emergency maintenance issue in your residence room you can use our online work order request to report your concern. Login to Carleton Central, click on ‘Residence Maintenance’, fill out your request, and hit ‘submit’. Please note that response time for non-emergency work order requests can be up to 72 hours. EMERGENCY MAINTENANCE ISSUE Are you experiencing an emergency maintenance issue in residence? If it meets the following criteria, please phone the Residence Reception Desk immediately 737-5609 and appropriate staff will be dispatched to address the concern: -The issue affects the living of residents in the room, floor, building(s). -The issue will cause further damage or loss to the student or University property. -The issue will significantly disrupt activity within the residence building(s).
Garage (P18) is for the length of the academic year and is $328 (2015/16 rate). For more information about parking on campus, please visit: www.carleton.ca/parking
24 Hour Lockup All floor security floors and exterior doors in residence are locked 24 hours per day. University Safety Emergency dial: 4444 University Safety (NonEmergency): 777-3612 Computing and Communication Service (CCS) Desk (CCSServiceDesk@cunet. carleton.ca): 777-3700
Dining Services FRESH FOOD COMPANY At our residence dining hall, The Fresh Food Company, food is cooked to order with an emphasis on the freshness of ingredients. Because The Fresh Food Company is an all
you care to eat experience, all food must be enjoyed in the dining room. However, students are permitted to take one piece of fruit to go. Daily vegetarian, vegan, and Halal menu items are available. Also, both lactosefree and gluten-free selections are on hand. The Fresh Food Company is a nut-free facility but there is a risk of outside cross contamination so students with severe allergies are advised to speak to a manager. As well, students with dietary restrictions are also encouraged to speak to a manager or sous chef so they can be provided with information about specific recipes and ingredients. Please note that personal bags are not allowed into the dining hall. Small lockers are available at the dining hall entrance but students will require their own lock. www.carleton.ca/dining
MEAL PLANS All students living in traditional style residence will be enrolled in the All Access Meal Plan (unlimited entry into the Residence Dining Hall and $200 Dining ‘Flex’ Dollars). Returning Carleton students have the option of selecting the All Access Plan or Transition Plan (12 meals per week, no Flex dollars). All residents living in suite style will have the additional option of the Reduced Meal Plan (seven meals per week and $450 Flex Dollars). Meal plans for residents of Leeds and Frontenac houses are optional. Students with the All Access Meal Plan may enter the dining hall, swiping in with their Campus Card, as often as they wish during dining hall hours. As students with the Reduced Meal Plan or the Transition Plan swipe into the dining
(If you are uncertain, please call the Residence Reception Desk 737-5609 or contact your Residence Fellow for appropriate advice).
Bicycle Storage There are secured bicycle compounds on campus which are offered through Parking Services. All bikes are left at the owner’s risk so please invest in a sturdy U-lock. For additional information about bicycle storage on campus, check out: www.carleton.ca/parking/ studentsstafffacultydailyvisito/ bicycle-compound
Parking If you plan on bringing a car with you to residence, there is a parking lot designated specifically for residence students. A permit for the Res
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hall, their meal count will be reduced by 1 until it reaches zero. On Sunday at midnight, the plans are all reset back to their full count - any unused meals from the previous week don’t carry over. Students can keep track of how many meals they have left each week through the Meal Plan Review system found on Carleton Central. Meals cannot be transferred to other students.
each term. Please note that any remaining Dining Dollars expire as of April 30th.
The All Access meal plan and Reduced Plan include a Dining Flex Dollars portion that can be used outside the Fresh Food Company at any of the Dining Services locations on campus. Dining Dollars are great because they are tax exempt and also receive a 2% discount on all purchases, but can only be used to purchase food. Please note that the funds are split by term and pro-rated based on the number of days in
Dinner – 4:00 to 10:00 pm
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CARLETON UNIVERSITY
MEAL TIMES Weekdays: Breakfast – 7:30 to 10:59 am Lunch – 11:00 am to 3:59 pm Dinner – 4:00 to 10:00 pm Weekends: Breakfast – 9:00 to 11:59 am Lunch – 12:00 to 3:59 pm
*Aside from Meal Plan F, students may only swipe once per meal period. Should you require to make changes to your meal plan, please refer to the “Fees and Food” section on the Housing website, housing.carleton.ca/ fees-and-food/. BOXED MEALS Can’t make it to the Fresh Food Company? Why not order a boxed meal to take with you?
Boxed meal requests must be made 48hours before the requested meal. Pick up your meals at the desk at the Fresh Food Company and be sure to bring your Campus Card. Requests can be made online at www.dining.carleton. ca/locations/fresh-foodcompany
Visit carleton.ca/campuscard for more information about the many uses of the campus card. If you want to add funds to your card, note that there are convenient on-campus deposit locations listed on the back of the card, or you can use our online deposit system 24/7.
Your Campus Card
PLEASE NOTE... You will be required to enter a four digit PIN code after swiping your Campus Card when entering your building and floor. After your card has been made, log into the Campus Card Web Card Centre and select ‘Set PIN’. To gain access to your residence building or floor, you will be required to swipe your Campus Card, (magnetic stripe facing the key pad), and enter your personal 4-digit PIN code, followed by the # sign.
While living on campus, your Carleton Campus Card will likely be one of most important things you carry. Your Campus ID Card provides access to your residence building, floor and your meal plan. It lets you borrow books from the library, and can be used to pay for things like printing documents, buying snacks at vending machines and on-campus convenience stores, paying for parking, laundry, taxis, textbooks…. the list goes on!
Laundry All washers and dryers in residence operate on your campus card - coins are not accepted. Money can be loaded onto your campus card at the Residence Reception Desk, the Campus Card office and online at: carleton.ca/campuscard/ depositing-funds/. There is a minimum payment of $5.00 which can be used for laundry as well as purchases at University operated food venues, photocopiers and laser printers.
Room/Building Access ARE OVERNIGHT GUESTS ALLOWED IN RESIDENCE? -Residence students are not permitted to have overnight guests during Orientation Week or during the December and April exam periods. DO RESIDENCE BUILDINGS REMAIN OPEN OVER THE DECEMBER HOLIDAY PERIOD? Most of the residence buildings will be closed over the December holiday period. Students who indicated on their Residence Information Form that they require accommodation during this closedown period will be
assigned space in one of the buildings designated to remain open. These students will be contacted via e-mail to confirm desire to remain during the holiday closedown period and they will be required to complete a form seeking permission to remain in residence. As residence fees do not include this closedown period, students with permission to remain will be charged a fee for room only. Students who do not indicate that they require accommodation over the December holiday period on the Residence Information Form will not be permitted to remain in residence during this time. Students should make appropriate travel plans to ensure they do not conflict with the closedown dates. Most University services are suspended during this time period, including Food Service. Custodial and maintenance service are also reduced during this time period. Residence buildings close at 4pm on December 22nd and re-open on January 4th at noon.
Mailbox Key If a Mailbox key is required for the academic year it may be picked up at the Residence
Commons Reception Desk The mailboxes are located on the first floor of the Residence Commons building. Your mailing address will be the following: YOUR NAME Box # Carleton University Residence 1233 Colonel By Drive Ottawa, ON K1S 5B7 Mail received in care of your box for someone else will be returned to sender.
Lost Keys If you lose a key, please report the loss immediately to the Residence Commons Reception Desk in the Residence Commons Building. Applicable charges will apply.
Identifying your Telephone/Ethernet Jack On the check-in envelope, residents are provided with a bed code and telephone extension number. Residents sharing a room must use the phone extension and wall jack assigned to them. This can be determined through the caller ID display feature. We ask that you do not switch extensions with your roommate for convenience of a closer
jack. Moving extensions will cause errors in our database. Extension cords are available upon request at the Housing Office. Jacks: Residence is equipped to provide voice and network (internet) services to all rooms. Rooms in Frontenac and Lennox-Addington are equipped with Voice-overInternet or VoIP phones. The VoIP phone plugs into the wall jack, your computer should be plugged into the pigtail (or short cable) which is plugged into the back of the phone for internet access. If your room phone does not have both cables, you can request them at the Housing Office. Please visit the following link for a video tutorial and to obtain user guides for the 5312/5212 IP phone, carleton.ca/ccs/allservices/phone/instructionalvideos-user-guides/. For all other buildings, you will find separate jacks for phone and internet services. Your phone and Ethernet cables should fit into the corresponding jack. Be sure to look behind the beds as sometimes they may be covering up the jack faceplate.
Telephone Service and Trouble Reporting If you are experiencing a problem with your telephone set or service, contact the Residence Reception Desk. If you are experiencing problems accessing voice mail or require the password to be reset please contact CCS Service Desk at 613-5202700 or from your residence phone 777-3700, e-mail at CCSServiceDesk@cunet. carleton.ca. They will require your name, room number, telephone extension and details of the problem. Please note: do not call Bell Canada as they will not be able to assist you.
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Making Calls UNIVERSITY SAFETY Calls within residence and campus: To reach another residence room dial 737 plus the 4 digit extension. To reach another extension on campus, dial 777 + the 4 digit extension. Local Calls: Dial 9 + the 10 digit local telephone number Toll-Free Calls: Dial 9 + 1 8XX + telephone number Long Distance: Long distance calls can be placed using a long distance calling card. Calling cards are available at Abstentions Store located in the main foyer of the Residence Commons Building
Telephone Features For detailed instructions on all the features and other telephone information, please visit carleton.ca/ccs/ all-services/phone/residencevoice-services/.
MESSAGE WAITING LAMP When someone leaves a message on your voice mail, the message waiting lamp will flash. CALL DISPLAY Your telephone is equipped with call display of numbers within our residence telephones. The calling party information will not be displayed until the end of the first ring. CALL WAITING You will hear a tone indicating that you have a second call. To answer this call, press the link key. This will connect you to the second call while the first call is put on hold. To return to the first call, press the link key again.
Your Voice Mail SETTING UP YOUR VOICEMAIL FROM YOUR EXTENSION: ■■ Dial 4000 ■■ Enter temporary passcode 4000 ■■ You will be prompted to select a new personal passcode
■■
Follow the rest of the prompts
carleton.ca/ccs/all-services/ phone/residence-voiceservices ACCESSING VOICE MAIL From your own phone ■■ Dial 4000 ■■ Enter passcode when prompted From another extension ■■ Dial 4000 ■■ Press * key when prompted ■■ Enter Mailbox # (7 digits 737xxxx) followed by * ■■ Enter passcode when prompted From off campus or from a cellphone ■■ Dial 613-520-4000 ■■ Press *key ■■ Enter Mailbox # (7 digits 737xxxx) followed by * ■■ Enter your Passcode when prompted Frontenac and Lennox and Addington are provided with VoiceOver IP (VOIP), 5212 or 5312 IP Phones. Please visit the following link for a Quick
Reference Guide, carleton. ca/ccs/all-services/phone/ instructional-videos-userguides/. Internet Access: PC’s can be connected via the cable plugged into the back of your 5212/5312 VoIP telephone for access to the internet, this connection provides the same speed as connecting directly into the wall jack.
Room Inventory (Traditional Room) We want you to be comfortable in your new home. As you settle in, please take a moment to check your room to ensure you have all items listed below. Be sure to check the walls, ceilings, doors, plumbing fixtures, carpet, windows and screens. We ask that you report anything that may be missing or damaged by completing a Maintenance Work Order online through Carleton Central. All rooms include: ■■ Bed/Mattress ■■ Standing shelves or under bed ■■ Desk + Hutch ■■ Chair ■■ Phone Jack ■■ Waste basket ■■ One Recycle container in each room Smoke detector All bathrooms include: ■■ Sink ■■ Toilet ■■ Mirror ■■ Towel rack ■■ Shower curtain
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CARLETON UNIVERSITY
DT
P1$
VS
ML
SR
LE
SA HC
P8$
RU
LA
FR
AT
AP
ME
LS HP
RH
ME ML NB NW PA PG PH RB RH RO RU SA SC SH SP SR TB TC TT UC VS
Architecture Building Athletics Alumni Hall Azrieli Pavilion Azrieli Theatre Canal Building Colonel By Child Care Centre Residence Commons (Fenn Lounge) Dundas House Dunton Tower Fieldhouse Frontenac House Glengarry House Grenville House Gymnasium Human Computer Interaction Building Herzberg Laboratories Ice House Loeb Building Leeds House Lanark House Life Sciences Research Building Lennox and Addington House Maintenance Building Minto Centre for Advanced Studies in Engineering Mackenzie Building MacOdrum Library Nesbitt Biology Building National Wildlife Research Centre Paterson Hall Parking Garages Prescott House River Building Renfrew House Robertson Hall Russell House Southam Hall (Kailash Mital Theatre) Steacie Building Stormont House St. Patrick's Building (Carleton University Art Gallery) Social Sciences Research Building Tory Building Tennis Centre Carleton Technology and Training Centre University Centre Visualization and Simulation Building
PG
CO
P7$
PH
OC TRANSPO Bus stops AA AC AH AP AT CB CC CO DH DT FH FR GH GR GY HC HP IH LA LE LH LS LX MB MC
LX
AA
Permit only / Pay and Display Parking
MC
SC P2$
P2
RB
TC
P4
PG P9$
MB
P12 AC
CC
RO
P11
GY
TT
NB
P18$
SH
UC
Underground Tunnels P$
DH GH
CB
TB
P
GR
LH
PA
P6
SP
FH
P5$ AH
P10$ IH NW P3
P14$
P5
Disclaimer: If there is a discrepancy between this document and information posted on the Department of Housing and Residence Life Services website, the website prevails. The Department of Housing and Residence Life Services reserves the right to amend information and policies as necessary for the safety, security and well-being of residence staff and students.
carleton.ca