Annual Review 2010/11
Supporting Carers in East Sussex
Jenny Ballard Chair, Board of Trustees Marie Casey Chief Executive 2
A
s ever, 2010-11 has been a busy year for Care for the Carers and has seen us delivering an ever wider range of services to a growing number of carers – all during the challenging financial climate that has had a huge impact on most charities. As the dust settled on last year’s 20th birthday celebrations, the insecurity of the economic downturn was already being felt, and it was clear that a key challenge for this year would be guaranteeing sustainable funding to be able to keep offering the quality services that local carers deserve.
L
ooking back over the year, I am struck by the volume and diversity of Care for the Carers’ achievements in 2010/11. By the end of the year, we had supported 5649 adult carers and 207 young carers, through a wide range of services. Particular successes have included the Carers’ Demonstrator Site project, the development of a new Carers Forum for East Sussex and the beginnings of a shift in how we deliver services in a changing environment.
As your local Carers’ Centre, we are here for all carers who live in East Sussex, of any age group. As the threat of funding cuts to statutory services loomed, we worked particularly hard to keep the importance of supporting carers high on the decision-makers’ agendas. The carers who make up the core membership of the Carers’ Forum deserve special mention for their energy and conviction in championing the carers’ cause. But despite these very real worries, you will see from our financial statement on pages 14 & 15 that we have, on balance, had a good financial year.
As ever, volunteers and supporters are central to our being able to meet the needs of a growing community of carers across the County. This year yet more of you have joined us, taking on vital roles from helping to run young carers’ clubs to volunteer counselling. We have also been privileged to receive backing from our local communities, with Mayors at Hastings and Eastbourne selecting us their Charity of the Year, businesses and individuals raising much needed funds and donating
Recognising the need to adapt to the new environment early meant that we could implement a period of organisational development intending to strengthen our offer to funders. Enabling more of our supporters to volunteer, fostering support in local communities and heightened media campaigns have all contributed to this growth.
management have gone above and beyond to help adapt the organisation to a changing environment without compromising on the delivery of the day to day services. And our funders and donors have continued to back us, despite the financial challenges they have faced.
Heartfelt thanks to you all for your It may be a clichĂŠ, but the organisation wonderful work, is made up of individuals who really do care. Our fantastic volunteers have worked tirelessly this year to fundraise, spread the word and most importantly to provide practical help to carers who really needed them. Our skilled and dedicated staff and
their time to give practical help to and congratulate her on both her carers. achievements for carers in East Sussex and her new post as CEO of I must pay tribute to the commitment the Princess Royal and hard work of our Board of Trust for Carers Trustees, who govern Care for the where she Carers with insight and expertise, continues whilst balancing this volunteering to work for alongside their caring roles and carers across careers. the UK. And finally, as Chief Executive in 2010-11, Liz Fenton was responsible for overseeing the work set out in this Annual Review. We thank her for her inspirational leadership 3
support and advice Navigating health and social care services, finding time for yourself and accessing the support you are entitled to are daily challenges for carers. Young carers can experience difficulties negotiating roles within the family, alienation from their peers, bullying and can find it hard to juggle home, social and school lives. Our support workers work with carers of all ages to help them to establish a network of support and services that will work for them. With specialist knowledge on a range of issues, and expertise in working with both adults and children, we provide a tailored and personalised service to carers from age 8 upwards.
4
Joint working with statutory colleagues enables us to meet the needs of carers who provide regular and substantial care, and in the case of young carers to support the family to find more appropriate sources of care and help young carers to meet their educational potential. Contact ranges from telephone advice, one to one meetings, information sessions, support groups and events provided across East Sussex. »» This year, 1257 adult carers and 207 young carers accessed oneto-one support »» In partnership with NHS Hastings and Rother and East Sussex County Council, we secured over £500,000 from the Department of Health to deliver a Carers’ Demonstrator Site to pilot innovative ways of developing better NHS support to carers in primary and secondary care settings. The project built on the work of the existing Hospital Liaison Service, enhancing the service in Eastbourne District General Hospital and the Conquest and extending the model to primary care. The project ended in March 2011, but we were able to access continuation
Saray-Fay Burt has been outstanding. She has always been there for us - whether it is contacting my son’s school or visisting him in harder times. We would have struggled much more without Sarah-Fay. funding until September 2011 due to the success of the project.
»» 76 carers counselling
free
»» 25 Volunteer Befrienders supported 74 isolated rural carers to build links in their local community and develop their own support system. »» Our volunteers kept in touch with 218 carers we hadn’t heard from for a while, by phoning them to see how they were, providing a listening ear and putting them back in contact with a support worker if appropriate.
»» Out of hours telephone support led to more working age carers »» accessing the service - 55% of the carers we supported were from this age group »» 20% more young carers received a service this year
accessed
Our pilot Advocacy project, in partnership with East Sussex Disability Association and Age UK, supported 86 carers who requested help with complex issues.
»» Our pilot Young Adult Carers Project was launched to support young adults through transitions to college, university, employment, skills based learning and from Children’s »» The Back Awareness service Services to Adult Services. Our helped 304 carers avoid injuries ‘YAC’ facebook site put young with advice on safe moving adult carers in touch with our & handling and equipment & specialist support worker and adaptations. each other. »» 12% of young carers were from Black and Ethnic Minority Communities, 71% more than last year
5
involvement By working together with carers, »» the voluntary and statutory sectors, sharing information and good practice, we make the most of our resources and our position as a Carers’ Centre, ensuring that carers in East Sussex have a strong voice. Carers make an enormous contribution to society and we value highly their involvement in all aspects of service delivery and planning. We support carers to influence policy by creating communication pathways, providing information and ad-hoc advice on the development of statutory services, with the aim of empowering carers to inform and challenge local and national policy decisions. »» This year, we: »» Worked with Adult Social Care to develop robust carer involvement mechanisms across the health »» and social care system, ensuring that carers’ input is built into the decision making process. »» Supported 12 carer representatives to sit on the Carers Partnership Board and its subgroups, prompting both carers and partners to express their satisfaction with the support received. 6
Launched the new Carers’ Forum, which bring carers together with key officers from the statutory and voluntary sectors to scrutinise services and was well received by carers and partners alike. Over its first year, some 204 carers have attended 3 Forums, having their say on Personalisation, Respite and future plans for carers’ services, and holding senior officers to account. Delegates have consistently rated the Forums as ‘excellent’ and a wider number of carers have been able to voice their views. Provided specialist involvement opportunities to 68 carers of learning disabled adults, through the Learning Disability Carers Focus Group and Network. Continued to deliver the Black and Minority Ethnic (BME) Carer Involvement project, embedding best practice into our processes, maintaining community links and tailored publicity materials. Referrals of Young BME Carers rose by 71% in comparison with last year, and 5% of adults receiving support were from BME communities.
information Carers can struggle to find out »» information about support available to them and the person they care for. We aim to guide local carers through the vast amounts of information available to find what is most useful »» to their own situation. We do this using a range of methods, from telephone contact with outreach teams, to leaflets and factsheets, the Care for the Carers’ website and CareLine magazine. We also provide information to professionals working »» with carers and the general public.
The most important thing is that I now have Care for the Carers support instead of fumbling around in the dark on my own.
19,447 copies of CareLine magazine were distributed in paper, electronic, CD and tape formats. Following consultation, we introduced a new policy newsletter in February, which was well received by the 38 people who have so far signed up for the publication. Our new database is now fully operational, enabling us to effectively work with clients across the organisation, generate comprehensive reports and statistics, revolutionising our handling and analysis of information.
»» We distributed 15,675 leaflets and received 9397 hits to our website, which has also undergone considerable improvements during the year. More regular news updates, the addition of information resources, and an events calendar have led to »» This year the 5,000 carers we were increasing numbers of hits as the in contact with also received the year progressed. bi-monthly magazine ‘Careline’, while 207 Young Carers received the quarterly ‘Youth Yap’. 7
tools & resources We also provide a range of resources »» This year we reviewed the as practical tools to help carers Emergency Alert Card in manage their caring role. partnership with Adult Social Care and Welbeing. To simplify »» The Carers’ Personal Plan was processes for carers eligible for launched, enabling carers to both services, the Alert Card record important information was merged with Adult Social about them and the person Care’s CRESS card (Carers’ Respite they care for in one place it Emergency Support Service). case it should be needed in an We continue to offer a separate emergency. Emergency Alert Card for those carers who are not able to access »» Young Carers workers use the CRESS. Princess Royal Trust for Carers’ assessment tool to develop »» £25,468.25 was raised for individual action plans with individual carers from private young carers. The plans aim to sources such as charitable trusts, reduce their caring role, improve excluding statutory grants and attendance and performance at state benefits. school, improve wellbeing and reduce isolation. »» Former Carers’ packs were developed to provide information to support those whose caring roles have recently ended. »» Introductory packs provided those new to caring with an overview of the help available, reducing the ‘information overload’ which often comes hand in hand with being a carer. 8
carersgency emercard alert e ds on m e depen someon
Carer ID. in an emerge ncy call
254465
01323 644
A Lifeline op erator will be available 24 to assist in an hrs emergency
wel being TM
422
organisational management & governance Care for the Carers is governed by a voluntary Board of Directors, who are also the Trustees of the Charity. They in turn employ a Chief Executive and staff team to carry out the strategic direction set by the Board. All aspects of the organisation’s Governance are regularly reviewed to ensure that an effective Board is in place. The majority of Trustees, including the Chair, are carers and 150 of our 160 members are carers or former-carers.
»» Being externally accredited Level 1 of the latest version of PQASSO (Practical Quality Assurance Systems for Small Organisations) Quality Standards system. At March 2011 the Board of Directors were: Jenny Ballard (Chair) Mark Rowe (Treasurer) Fari Rassekh
Developments in organisational Angela Chapman management this year included: Ken Hales »» Being the first Carers Centre in the David Allam UK to be awarded accreditation Mark Moorton for quality standards by the Clare Szanto Princess Royal Trust for Carers.
We knew nothing of Care for the Carers, until we were approached, and then the world changed. 9
representation & awareness Care for the Carers’ Constitution and Vision expressly highlight the importance that we place on raising awareness of carers’ needs and rights, and of their enormous contribution to society. This year we have continued to prioritise partnerships with statutory agencies, contributing to a wide range of planning and strategic groups, ensuring that carers’ needs and rights are never overlooked and feeding in the views of the carers we represent. Health and Social Care staff and volunteers are a key audience – we aim to ensure that they are aware of carers, the value of their contribution to people who need care and to society as a whole. Carer Awareness is delivered by all Care for the Carers to ensure that the people who work most closely with carers are aware of carers’ needs, concerns and rights, and the Board of Trustees help to maintain political awareness of carers. In 2010-11: »» The ‘Carers Challenge’ matched all 5 local MPs with carers in their constituencies, seeking to enhance politicians’ awareness of carers and raise the profile of 10
carers with the local press and media. Norman Baker MP was so impressed with the young carer he met that he sent his comments to the relevant Ministers. The Challenge was covered by 3 local papers and featured on Sovereign FM and its satellite channels around the county.
I was struck by how dependent Wallie is on his wife and how draining it is for her. Thank goodness for organisations like Care for the Carers who are there to guide people like Brenda and Wallie to get the most from statutory services Stephen Lloyd MP
»» The Carers’ Demonstrator site established new practice, raising awareness of carers in health settings, and demonstrating that high visibility of dedicated carers’ workers increases referrals. A
full report will be completed in 2010/11 and will inform national and local policy. »» We delivered 116 awareness raising activities, some »» highlighting key dates such as Carers’ Week and Carers’ Rights Day – these included talks, information stands and training sessions »» We represented carers’ views at 561 health and social care meetings.
needs visible. Press campaigns supported our promotion of Carers’ Rights Day, Carers’ Week and the Carers’ Challenges. The Young Carers’ team provided presentations, talks and training to professionals who work with young people. This included presenting to school assemblies to help young carers self identify and to raise awareness with staff, and training for health and social care workers.
»» The Schools Project worked »» We launched a new marketing intensively with five secondary strategy this year, taking a schools across East Sussex to strategic approach to commupilot beacon practice. nication via the press & media, in order to keep carers and their
11
groups, training & activities Our network of activities, personal »» development, social and special interest groups for adult carers support carers to network, take time out from their caring role and to develop new skills. Specialist groups and training respond to development »» needs carers have expressed and enable particular groups of carers to meet.
19 ex-carers accessed the Former Carers group & 8 took the New Beginnings course as part of their transition following the end of the caring role.
Regular young carers’ clubs in »» Eastbourne, Laughton and Hastings provide young people with respite from their caring role, and time to take part in activities, build friendships and most importantly have fun. The clubs also enable specialist support staff to offer group-based work and engage face to face with more young people. We also run day trips, activities, »» short breaks and community based activities for young carers.
Local community support enabled Young Carers at Laughton Club to make the most of the club’s surroundings and the expertise of local people. Key highlights were learning to ride and groom the horses, and street dance and drama workshops!
In 2010-11: »» 173 activity, group and training sessions were held. »» 86 adult carers were supported to access training and wellbeing opportunities with voluntary sector colleagues, and a further 31 carers accessed short courses. 12
Additional volunteers and sessional workers were recruited enabling us to include more young carers in clubs.
3 schools were supported to pilot new groups and provide individual support to 30 young carers.
Thank you for allowing my daughter to enjoy time away from her caring role.
»» A girls group was set up in Hastings to build self esteem. »» Young people got together at the Big Swim, Lazerquest, Drusillas, Chessington, Princes Park, the Police Academy and Christmas pantomimes. »» 13 young people made links with young carers from across the UK at Young Carers Festival camp.
Carers young and old are the unsung heroes of our communities and certainly deserve greater support and recognition Greg Barker MP
»» Our partners at Circle of Life Rediscovery, Hastings Excellence cluster and Sussex Police worked with us to deliver a range of young carers’ trips and activities. »» Through Circle of Life Rediscovery, 14 young carers were accredited with the John Muir Award, having learned to forage, fish and survive in a woodland environment. »» The Princess Royal Trust for Carers and Paul Regan the ‘Secret Millionaire’ invited young carers to Butlins, Bognor Regis for a day out. »» 22 families spent their holidays at Combe Haven in our fully accessible caravan. 13
summary statement of financial activities STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2011(INCLUDING INCOME AND EXPENDITURE ACCOUNT) Unrestricted funds (£)
Designated funds (£)
Restricted funds (£)
Total Funds Total Funds 2011 (£) 2010 (£)
INCOMING RESOURCES Incoming resources from generated funds Donations and gifts
-
2,051
37
2,088
5,428
Investment income
-
2,008
-
2,008
775
596,386
-
-
596,386
595,386
-
-
261,751
261,751
188,370
20,304
39,628
130,276
190,208
277,121
616,690
43,687
392,064
1,052,441
1,067,080
Direct charitable expenditure
421,239
24,923
357,481
803,643
647,672
Support costs
155,636
4,941
80,158
240,735
222,332
576,875
29,864
437,639
1,044,378
870,004
23,364
7,874
28,360
59,598
60,845
Total resources expended
600,239
37,738
465,999
1,103,976
930,849
Net incoming/(outgoing) resources before transfers
16,451
5,949
(73,935)
(51,535)
136,231
(17,239)
17,239
-
-
-
(788)
23,188
(73,935)
(51,535)
136,231
788
173,753
238,977
413,518
277,287
-
196,941
165,042
361,983
413,518
Activities in furtherance of Charity’s objects East Sussex County Council Pooled Fund Department of Health Grant Other incoming resources Total incoming resources RESOURCES EXPENDED Charitable activities
Total charitable expenditure Governance costs
Gross transfers between funds Net movement in funds Fund balances at 1 April 2010 Fund balances at 31 March 2011
14
TREASURER’S STATEMENT The summary financial information is not the full annual report and financial statements, but a summary of financial information derived from the full annual report and financial statements.
BALANCE SHEET AT 31 MARCH 2011 2011 (£)
2010 (£)
Tangible assets
24,001
31,560
Total fixed assets
24,001
31,560
36,535
54,821
327,835
359,615
Total current assets
364,370
414,436
CURRENT LIABILITIES Creditors: amounts falling due within one year
(26,388)
(32,478)
Net current assets
337,982
381,958
361,983
413,518
361,983
413,518
Restricted funds
165,042
238,976
Or online at: www.cftc.org.uk
Unrestricted / Designated funds
196,941
173,752
-
790
On behalf of the Trustees,
Total Funds
361,983
413,518
The full annual report and financial statements are available from: Care for the Carers, 1st Floor Greencoat House, 32 St. Leonards Road, Eastbourne, BN21 3UT,
FIXED ASSETS
CURRENT ASSETS Debtors Cash at bank and in hand
Total assets less current liabilities Net assets FUNDS
Other charitable funds
INDEPENDENT AUDITORS STATEMENT TO THE MEMBERS OF CARE FOR THE CARERS
Mark Rowe, Treasurer 1 November 2011
We have audited the accounts of Care for the Carers for the year ended 31 March 2011. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).
15
There are so many carers, volunteers, supporters, partners and staff who made Care for the Carers’ achievements in 201011 happen that we are unable to mention you all individually. We would like to extend our heartfelt thanks to you all for your time, energy and commitment in ensuring that Care for the Carers continues to deliver the vital work that we are all so passionate about The Board of Directors Care for the Carers is a charitable company registered in England and Wales with No. 3677361 and Charity No. 1074906. Registered Office: 1st Floor Greencoat House, 32 St. Leonards Road, Easbourne, BN21 3UT
call us on 01323 738390 visit us online at www.cftc.org.uk email us info@cftc.org.uk