Recruitment Pack - Director of Membership Services

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CEO Welcome

Thank you for your interest in joining Cardiff Met Students’ Union!

We’re here to help students at Cardiff Met thrive, connect, and succeed by amplifying their voices, delivering brilliant activities, and making sure everything we offer is easy to access and genuinely inclusive. As a values-led charity, we care deeply about making a real impact where it matters most, for our members.

It’s a really exciting time to join us. We’re modernising how we work, growing our team, and shaping a workplace where everyone

can feel proud of the difference they’re making.

Whether you’ll be front and centre with students or supporting behind the scenes, you’ll be part of a passionate team that loves what it does.

If that sounds like the kind of place you’d like to work, we’d love to hear from you.

Cardiff Met Students’ Union Strategy 2025-2028

Organisational Chart

Why work with us

At Cardiff Met SU we value staff wellbeing and offer a range of benefits to encourage a healthy work-life balance.

• 25 days annual leave plus Bank Holidays

• Christmas and summer closure periods

• 2 Wellbeing days

• Birthday off

• Flexible working opportunities (Hybrid working & reduced hours over the summer)

• Employee Assistance Program

• Enhanced carers and parental leave policies

Key Responsibilities

Provide strategic leadership for the SU’s membership services, including representation, advice, sport, and societies, aligned with the SU’s strategy.

Lead and line manage the Heads of Student Activities and Voice & Advocacy, supporting performance, development, and service delivery.

Develop and oversee long-term plans to improve participation in democracy, extracurricular activity, and student-led support.

Champion student voice through policy development, campaigns, and representation, working closely with elected officers.

Lead operational planning, budget setting, and resource management for membership services.

Act as Deputy Returning Officer for elections, ensuring accessible and democratic processes.

Represent the SU on internal and external committees, and contribute to consultations and sector policy responses.

Foster strategic partnerships across the University and with national student organisations.

Embed equality, diversity and inclusion (EDI) and the SU’s values into all areas of leadership and service development.

Support the CEO in governance and strategic projects, contributing to the Union’s overall direction.

Person Specification

• Essential Desirable

Commitment to EDI and alignment with the SU’s values. •

Experience in a leadership role within a membership or studentled organisation.

Proven success in strategic planning, service improvement, and cross-functional team leadership.

Strong understanding of student engagement, higher education, and democratic structures.

Budget management and operational planning expertise.

Experience supporting or managing elected student officers.

Track record of building influential partnerships with senior stakeholders.

Excellent communication, leadership, and decision-making skills.

Experience reporting to or supporting a Trustee Board.

Familiarity with Welsh HE policy and the student voice landscape.

£41,437 - £45,739

Starting at the bottom of the band

How To Apply Salary

If you think this vacancy is right for you, please email apring@cardiffmet.ac.uk for an application form.

We look forward to hearing from you and wish you the best of luck.

We reserve the right to close applications early.

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