Andrea Dalzovo Based in: Milano, Italy T: +39 3479480684 | @: andreadalzovo@hotmail.com
Summary I would define myself purposeful, tenacious and resolute. My education made me able to acquire different skills (digital marketing, process improvement, economics), as a result, today I am an autonomous professional able to work in multidisciplinary contexts. What is more, I am interested in fintech, technology and innovation, with special regards to digital process, new payment methods and AI. My English skill, the excellent communication and interpersonal attitude, allowed me to really stand out in team-working. In parallel to my professional career, since 2015 I have been in charge of managing the digital marketing activities for Ca' Foscari Alumni Chapter in Milan. Our mission is to find and maintain the right balance between innovation and tradition. This lead me to get elected as a member of Ca’ Foscari Alumni Board, in June 2018.
Languages Italiano (Native or bilingual proficiency) German (Elementary proficiency)
English (Professional working proficiency) Spanish (Limited working proficiency)
Experience Senior Consultant Be | Shaping the Future Italy 11/2020 - actual, Milano •
Project manager for: open banking, financial services, e-money
Guest Lecturer
W.Academy – Digital Business School 14 & 15/11/2020, Milano Executive Master in Finance and Control, Auditing, Risk Management and Compliance Mentorship for module: 'Digital transformation in financial services'
Digital Process Specialist CheBanca! - Gruppo Mediobanca Italia 11/2014 – 11/2020, Milano The projects I followed were focused on: Digital and omnichannel processes, PSD2 (electronic payments, fraud reporting model, digital credentials flows), E-money (debit, credit and prepaid cards certifications, Samsung Pay) and Innovation: RPA and AI (chatbot). • • • • • • •
Process analysis and re-engineering Project management in area of expertise Marketing: Customer Journey, support at User Experience design (web-mobile), analysis Organization: work flow charts, records, reports Work in partnership with product specialist, technology, compliance, legal to support project delivery Event participation, on behalf of CheBanca!, to be updated on new digital trends and financial innovation Preparation of business requirements, issuing revised instructions (and procedure manuals) with ARIS tool
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Achievements: Launch of the Full Digital Acquisition process in 2015 - Introduction of a new Customer’s Journey in 2016 - Launch of Samsung Pay in 2017 - First RPA process implementation in 2018 - Launch of CheBanca! Chatbot in 2019
Business Analyst Alfa Metalcraft Corporation Italia 06/2014 - 11/2014, Milano As Sales and Marketing specialist I was focused on market and processes analysis in order to improve the sales keeping monitored the KPIs and all the task that could be used to evaluate the trends of the B2C market.
Digital Marketing Specialist InfoJobs.it – Schibsted Media Group 06/2011 - 06/2014, Milano As Digital Marketing Specialist I was responsible for developing, implementing, contents and services to enhance brand awareness driving traffic to the InfoJobs Italia website. I was also involved in planning and execution of organizational initiatives/activities in order to acquire prospects and help the sales department with analysis and KPI monitoring.
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Brainstorms new and creative growth strategies through marketing channels Develop marketing strategy by studying indicators, identifying customers and their needs, and monitoring the competition Measures and reports performance of digital/physical marketing campaigns against goals (ROI and KPIs) Utilize strong analytical ability to evaluate end-to-end customer experience across customer touch points Creating Salesforce Campaigns with members and email and workflows Collaborates with internal teams to optimize the user experience Identifies trends and insights and optimizes spend and performance based on the insights Brainstorms new and creative growth strategies through marketing channels Managing and adding key contacts to Salesforce Plans, executes, and measures experiments and market tests
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Achievement: Implementation, as admin, of SalesForce as company business platform in 2013
Consultant for Marketing & Business Development Sunrise Travel Consultancy Srl 06/2010 - 06/2011, Milano Sunrise Travel is Italy's premier internet travel consultancy and outsource partner for travel companies. With expertise in online and offline distribution, Sunrise helps international tourism companies of all sectors distribute their product in markets worldwide. • • • • • •
Marketing Intelligence: data analysis and statistics, KPI Products distribution's consultancy Benchmarking studies Process Engineering Marketing strategies implementation Graphic designer (Photoshop, HTML)
Education 24ORE Business School • Executive Master, Fintech and Open Banking (starting on 04/2021 – with scholarship) • Executive Master, eCommerce, Operation & Supply Chain Management, in collaboration with KPMG Italy 06/2020 – 11/2020
Università Ca' Foscari Venezia Master, Tourism Economics and Management, 2010 Università degli Studi di Padova Bachelor's degree, Management in Tourism Systems, 2009 Multidisciplinary studies degree: economics, marketing strategies, history, art, new technologies, foreign languages (English lv. B2 - Spanish lv. B1)
Skills and courses IBM – Database and SQL for Data Science Creation and access database – Write SQL statement – Access databases using Python (License 6ZQP7TYGKNRQ) - May 2020
Galgano & Associati - Management Consulting Specialized course, to improve processes and design streamlined organizational structures (June 2016 - June 2017)
ECOLE - MS Excel Avanzato (Sviluppo delle competenze informatiche) Enti Confindustriali Lombardi per l'Education - Progetto "TRAIN UP" License ID AVT/56/10 - March 2012
Other skills: SAS, SalesForce, Aris, JIRA, Google Cloud Platform, Office, Project Management, MySQL, Digital Marketing
“Autorizzo il trattamento dei miei dati personali ai sensi del Dlgs 196 del 30 giugno 2003 e do il consenso alla conservazione e al trattamento dei dati personali in conformità al Regolamento UE 2016/679 (GDPR)"