16
SUPPLY CHAIN: Customer service Know who your friends are Suppliers who treat customers as their friends, helping them to grow their businesses, will benefit from their success. STRATEGY: The role of the CFO The great escape The CFO has changed from a day-to-day manager into a strategic thinker, shaping company value and exit strategy.
12
OPERATIONS: Information technology Candy, cakes and PLM Which way should you go when you arrive at a technology crossroads? Thomas R. Cutler has some tips for the food industry.
16
Permasteelisa North America Ready for the storm This innovative construction supplier has refreshed its factory and refurbished equipment, ready for the upturn.
50 4
www.bus-ex.com DECEMBER 10
6
20
LXD LLC A display of confidence From screens for digital watches to one of the biggest players in high reliability displays for use in industry.
26
Severn Trent De Nora Water magic A leading provider of innovative water disinfection systems to the marine and offshore industries.
32
Summit Air Rare air A charter air service operating out of two locations in Canada, taking its clients to the remotest places.
38
Tamerlane Ventures Riding the metals wave Using some innovative technologies to return the Pine Point mine in Canada’s Northwest Territories to full production.
44
AIDEA On top of the world Constructing the DeLong Mountain Transportation System made the development of the world’s second-largest zinc mine possible.
50