Useful Resources Canadian Home Builders Association of BC (CHBA BC) 1.800.933.6777 / chbabc.org CHBA BC is the voice of the residential construction industry in B.C. CHBA BC is a voluntary membership made up of building professionals who are committed to industry excellence. Through the association, members have access to technical information as well as specialized education and training courses. CHBA BC also promotes a members’ code of ethics that calls for high standards in customer relations and business practices. BC Securities Commission (BCSC) 1.800.373.6393 / bcsc.bc.ca BCSC is the independent provincial government agency responsible for regulating securities trading in British Columbia through the administration of the Securities Act. BCSC regulates to protect investors and market integrity. BCSC imposes requirements through rules and other regulatory instruments; provides guidance to investors; monitors compliance and demands corrective action; takes enforcement action and educates market participants and investors. Canada Revenue Agency – Charities Directorate (CRA) 1.800.267.2384 / cra-arc.gc.ca CRA registers qualifying organizations as charities, gives technical advice on operating a charity, and handles audit and compliance activities. The mission of the Charities Directorate is to promote compliance with the income tax legislation and regulations relating to charities through education, quality service, and responsible enforcement, thereby contributing to the integrity of the charitable sector and the social well-being of Canadians.
Consumer Protection B.C. 1.888.564.9963 consumerprotectionbc.ca Consumer Protection BC is a not-forprofit corporation that delivers consumer protection services throughout British Columbia. BC’s consumer protection laws provide the framework to help Consumer Protection BC protect consumers and encourage a fair marketplace in the province. Canadian Motor Vehicle Arbitration Plan (CAMVAP) 1.800.207.0685 / camvap.ca CAMVAP is a program where disputes between consumers and vehicle manufacturers about alleged manufacturing defects or implementation of the manufacturers’ new vehicle warranty can be put before a neutral third party (arbitrator) for resolution.
Motor Vehicle Sales Authority (VSA) 1.877.294.9889 / vehiclesalesauthority.com VSA is an administrative authority delegated by the provincial government to administer and enforce the Motor Dealer Act and its regulations, the Business Practices and Consumer Protection Act as it relates to the sale of motor vehicles, and other related statutes. VSA works with both industry and the public with respect to business practices, regulation, enforcement, complaint resolution, dealership inspections, consumer services, legislation reviews, advertising guidelines and all related issues.
Equifax Canada (credit reports) 1.800.465.7166 / equifax.com/EFX_Canada Equifax provides consumers and businesses with credit intelligence, portfolio management, fraud detection, decisioning technology and marketing tools. Equifax empowers individual consumers to manage their personal credit information, protect their identity, and maximize their financial well being.
Project Phonebusters 1.888.495.8501 / phonebusters.com PhoneBusters is the Canadian AntiFraud Call Centre managed on a tripartite basis by the Ontario Provincial Police, RCMP and the Competition Bureau Canada. PhoneBusters plays a key role in educating the public about specific fraudulent telemarketing pitches. The call centre also plays a vital role in the collection and dissemination of victim evidence, statistics, documentation and tape recordings, which are made available to outside law enforcement agencies.
Financial Institutions Commission (FICOM) 1.866.206.3030 / fic.gov.bc.ca FICOM is a regulatory agency of the provincial Ministry of Finance. FICOM is responsible for administering 10 statutes that regulate the pension, financial services and real estate sectors in British Columbia.
TransUnion Canada (credit reports) 1.866.525.0262 / tuc.ca TransUnion provides credit and information management services to consumers and businesses. Trans Union provides consumers with tools, resources and education to help manage their credit health and achieve their financial goals.