CONTENTs
This 2011 edition of the BBB Accredited Business Directory for Vancouver Island is the official directory of the Better Business Bureau of Vancouver Island, #220–1175 Cook Street, Victoria, B.C. V8V 4A1, and is published by: BIV Media Group, 102-4th Avenue East, Vancouver, B.C. V5T 1G2, phone: 604-688-2398, fax: 604-6886058, www.biv.com Publisher: Gail Clark Sales: Dale Shumka Production Manager: Don Schuetze Production: Don Chin, David Tong, Accounts: Yvonne Posch, Denise Moffat Administration: Katherine Butler Office Manager: Dennis LeBlanc All rights reserved. No part of this publication may be reproduced or distributed in any form or by any means, or stored in any database or retrieval system, without the prior written permission of the publisher. Considerable effort and care has been taken to check the accuracy of the information and listings in this publication, as of December 1, 2010, the date the directory closed in preparation for this publication. The information and listings contained herein has been compiled from sources deemed to be reliable. However, the Better Business Bureau of Vancouver Island and the BBB Accredited Business Directory are unable to guarantee, and do not guarantee, the correctness of all the information available to them, nor the complete absence of errors or omissions. Therefore, no responsibility for the same can be, or is, assumed. It is not intended to recommend or discredit any company, and is furnished solely for information. Neither the Better Business Bureau of Vancouver Island nor BIV Media Group endorses or recommends any product, service or company, and neither the Better Business Bureau of Vancouver Island nor BIV Media Group suggests that the firms in this book are the only ones in the distribution area able to meet the standards of the Better Business Bureau of Vancouver Island. The BBB Accredited Business Directory for Vancouver Island 102–West 4th Avenue East, Vancouver, B.C. V5T 1G2 Tel: 604-688-2398 Fax: 604-688-6058 Web site: www.biv.com E-mail: kbutler@biv.com Better Business Bureau, BBBOnLine, the BBB torch and the BBB torch logos are federally registered trademarks owned by the Council of Better Business Bureaus, Inc. These marks may be used, with certain restrictions, by Better Business Bureaus and eligible companies participating in Better Business Bureau programs under license agreement. It is CBBB policy to take action against all unauthorized use of its marks.
Message from the Executive Director
Page 2
2010 / 2011 Board of Directors
Page 4
BBB Business Review
Page 5
Accredited Business – Setting the Highest Standards of Trust
Page 6
Useful Resources
Page 7
Nominate A Company For A Torch Award
Page 8
Directory By Business Classification
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Directory Notes: • All members of the Better Business Bureau of Vancouver Island have been given the opportunity to list their business under one category of their choice at no charge. This listing is in a small upper & lower case, non-bolded type. • All members are provided advertising and marketing opportunities as well. Throughout the directory you will find bolded and various size listings, or listings under more than one category. You will also find full-colour display and single column colour advertisements. • Without the support of the members who purchase these advertising opportunities (made available to ALL members), the large free distribution of this directory would not be possible. • For information concerning this section or to learn more about how your company or organization can purchase display advertising or enhance your listing in this section please call: 604-688-2398. • Premium cover position enquiries can be made to the same number.
Every precaution is taken to avoid errors or omissions as of December 4, 2010, the date the roster closed in preparation for publication in this directory. The information and listings were developed from sources considered to be reliable. However, the Better Business Bureau of Vancouver Island and the BBB Accredited Business Directory for Vancouver Island are unable to guarantee, and do not guarantee, the correctness of all the information available to them, nor the complete absence of errors or omissions. Therefore, no responsibility for the same can be, or is, assumed. Should such an error or omission occur, neither the Better Business Bureau of Vancouver Island nor the BBB Accredited Business Directory for Vancouver Island shall be liable for damages arising from such errors or omissions. In the case of display advertising or enhanced listings for which a specific charge applies, BBB Accredited Business Directory for Vancouver Island publication’s liability shall be limited to making a refund or cancellation of the charge for such advertisements or listings in proportion to the degree by which the error or omission affects the value of the advertisement or listing, for the period during which the error or omission continues. Should advertisers fail to respond to voice-mails, multiple faxes regarding approval of ad copy then the advertisement will run as is.
Look for the Signs of a BBB Accredited Business Consumers can rest assured that when they find the signs of a BBB Accredited Business they are dealing with a company that is proud to make a public statement about high ethical standards; a company that has demonstrated a commitment to customer service, who agrees to abide by the BBB Code of Ethics, and who has a satisfactory customer complaint handling history. Accreditation Decal in the company’s window and a current Accreditation Certificate in the office
BBBOnLine Reliability Seal on Accredited Businesses’ Web sites
BBB logo in print advertising
ACCREDITED BUSINESS
When you see the signs of a BBB Accredited Business, be sure to tell the business you’re dealing with that their accreditation makes a difference. Click on the BBBOnLine Reliability Seal when you see it online and it will take you directly to that company’s report at the BBB for further information.