TRUST MATTERS

Only verified customer reviews appear on your BBB Business Profile. Invite your customers to share their positive experiences!

Potential customers can instantly request a quote from an accredited business via the BBB website.

Consumers can look to BBB for the information about trusted companies and base their decision on verified ratings.

Complaints are accepted in writing or online. BBB will interact with the business and consumer to encourage open communication and assist in resolution through voluntary conciliation.

An impartial community professional acts as a mediator so both parties can be heard and ideas for a resolution can be generated. If a solution is reached, the mediator will help both parties write and sign an agreement.

Both parties can state their views at an arbitration hearing, offer evidence and let an impartial certified arbitrator make the final decision.

Know your marketplace rights! The BBB provides access to a range of information on our website at www.bbb.org

The BBB actively identifies marketplace practices that are deceptive, misleading, unethical, or should be called into question. We work to inform the public about any questionable business practices, so that consumers can avoid fraud and protect themselves.

If you’ve been the victim of a scam, we want to hear your story. Or, consult our Scam Tracker database to make sure you’re not the target of a scammer. The BBB empowers consumers to take back control by reporting what has happened to them, which helps warn others.

In Canada, our ad reviews are based on the BBB Code of Advertising and Competition Bureau’s regulations. On request, we review ads for businesses before they are published. Consumers are also welcome to bring forward their concerns about advertising.