www.healthcarematters.uk ISSUE 819 – FEBRUARY 2024 TEL 0121 824 7700
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IV Alive Activities is dedicated to improving the quality of life of older people
VII DRLC: a proud family-owned company provides authorising and regulatory compliance and consutancy services
XIII EF Training: The Care Quality Commission (CQC) finds workers experience increased workforce stress, anxiety, exhaustion and burnout
CONTENTS 819 EDITOR’S NOTES Welcome to our February issue of Healthcare Matters, where we bring you all the latest news from across the industry. The Care Show is the leading annual care event, bringing together the entire sector together for two days under one roof. Turn to page XIII for our detailed review of the Care Show 2023 last October, co-located with The Retirement Living Show. With many current concerns across the healthcare sector; high-profile speakers addressed key concerns such as: skilled staff shortages, person-centred care management through to compassion fatigue.
Gina Burton
HEALTHCARE MATTERS
Editor
HAIGH GROUP
EF Training Founder and Director, Jayne Ellis spoke passionately about how to recognise and respond to compassion fatigue at The Care Show 2023, something that many in the healthcare sector have experienced but didn’t know there was a term for. The impact of compassion fatigue can be devastating and EF Training wants to address this recovery through its groundbreaking training, endorsed by The Royal College of Nursing (RCN) and International Association of Trauma Professional (IATP). Read more on page XIII. From staff recovery to hospital critical ventilation: DRLC Ltd is our Healthcare Authorising Engineer Company of the Month on page VII. The Sheffieldbased consultancy provides authorising and regulatory compliance and consultancy services for fire safety, critical ventilation, pressure gases and now medical gases and water safety. DRLC was featured in the commemorative book: Celebrating 75 years of the National Health Service and is an Approved Supplier to the NHS North of England Commercial Procurement Collaborative (NOE CPC).
NURSING & CARE MATTERS
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ALIVE ACTIVITIES
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NURSING & CARE MATTERS JOERNS HEALTHCARE
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MOLICARE
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NURSING & CARE MATTERS
DRLC
COVER STORY
COMPANY OF THE MONTH
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MGPS
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HEALTHCARE ESTATES MATTERS
SUMED INTERNATIONAL DISABILITY & MOBILITY MATTERS
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SHINE INTERNATIONAL
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DISABILITY & MOBILITY MATTERS
EF TRAINING THE CARE & RECRUITMENT LIVING SHOW – XIII TOP EXHIBITORS
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NURSING & CARE Matters
Alive Activities: Lighting up later life E
mpathy is essential in working with older people, but can so often be forgotten. Carers are time pressurised and often rushed, but understanding what struggles older people are going through can really help in providing calm and truly person centred care. Alive is a charity based in the South West that is dedicated to improving the quality of life of older people. They provide activity and training to older people and carers which is both person centred and co-produced. Recently they have been supporting homes to improve their empathy and connections with those they work with. They are running training courses, using an empathy suit that is designed for carers to literally walk in the shoes of those they care for. The suit allows carers to change their approach, as they begin to truly understand how hard it is for older people to complete simple tasks, or understand what people are saying. Lesley Hobbs, Deerhurst Care Home Manager, who undertook the Alive training said, “The suit is amazing and so insightful. The dementia empathy suit has weights around the ankles and knee pads to restrict the movement and speed of the wearer. There are tinted goggles that affect the wearer’s peripheral vision alongside the colours around them. The gloves that are worn are connected to a machine that makes hands shake, meaning control of movements and coordination were thrown out. You can wear headphones that play a continuous tinnitus sound, and the neck brace reduces the full and able movement of the neck. It was fascinating, and I believe all of our carers should experience the suit as part of an induction process.” Not only are carers asked to put on the equipment,
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Alive’s trainer asks the attendees s to complete day to day tasks, such as putting on a shirt, drawing, walking down a corridor, eating and drinking, mirroring the challenges that older people face. Very often these are tasks that to everyone else appear simple and normal. One carer said, “Standing up was an effort, walking was challenging, simple tasks proved difficult and emotions were running high. I felt frustrated and wanted to give up, especially whilst flicking through a newspaper. At times I felt sad and lost whilst other people communicated around me as I couldn’t hear what they were saying.” Another care staff member said, “This is the best training I've ever had!” Nicola, Alive’s training and delivery manager, said, “I think this training is so important for anybody
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working with older people in any context. It’s a real eye-opener, an emotional experience. It’s something that’s going to stay with me, personally, for a while. If you are interested in Alive coming and training your staff, please contact us on: info@aliveactivities.org, call us on: 0117 377 4756 or visit: www.aliveactivities.org
NURSING & CARE Matters
For the perfect solution V
ivid Care Services are a Salford based healthcare agency with fifteen years of experience. Providing a wide range of indepth healthcare services across England and guaranteeing personalised care tailored to each individuals’ unique needs.
Allowing everyone to get the help and care they need and consideration for their unique requirements. “Indepth consideration is only the first aspect that goes into our care plans, the attention and consideration carries on throughout your healthcare journey with us whatever the circumstances.”
Their managing director, David Esan, maintains a passion and commitment to changing how agencies care for their clients. With his personal experiences of poor care quality, David decided to challenge flaws he identified in the care system and offers intuitive and dynamic solutions for all who require care. David says, “While expanding across England, our commitment to providing a constant quality of care is unwavering and strong.” Vivid Care Services pride themselves on the care and staff they provide, making sure to keep training frequent and up to date.
So, if you’re looking for the perfect solution to the healthcare needs of yourself or someone you know, please do not hesitate to get in touch and start your journey with us today.
“My experience with Vivid Care Services was incredible. The amount of consideration and care shown for not only my welfare but my social needs as well by all involved was astounding and made me so at ease. I’m incredibly thankful for their help.” Elorm Fiavor: Domiciliary Care Client “Vivid Care Services have been a great help with making sure everything runs smoothly here. Their care assistants are great with our residents and show so much regard with them. They’re great with finding us staff last minute and we can’t thank them enough.” Helen Greenhalgh: Home Manager Vivid Care Services put their all in to helping their clients, new and existing. Getting to know all your requirements is a top priority and essential to
providing the best care to everyone; meaning they can provide staff to not only help you but also to provide companionship and trust. They understand that individual needing care is different, so provide a varied range of care services such as: ✚ Complex care ✚ Respite care ✚ Live in care ✚ Domiciliary care ✚ Home care ✚ Child care ✚ Dementia and Alzheimer’s care ✚ Palliative care ✚ Long term care
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Please contact 0333 339 9946 info@vividcareservices.co.uk www.vividcareservices.co.uk
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NURSING & CARE Matters
New social thanking app launched for care professionals anywhere, anytime to improve keyworkers’ wellbeing through the power of gratitude.
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t’s no secret that being praised makes us feel good and increases feelings of self-esteem and well-being.
Gratitude itself is associated with higher levels of life satisfaction. It is also linked to lowering levels of depression and anxiety, supporting our perceptions of positive relationships and fostering a sense of social connectedness. The positive effect of gratitude, however, is relatively short-lived and for praise to have a long-lasting impact on staff well-being, it needs to be given regularly. That’s precisely why TAP (Thank and Praise), the social thanking platform, was created, to make it easier to regularly share messages of thanks, quickly, easily and securely with those that deserve it. TAP has recently launched a new app enabling users to send messages of thanks to anyone,
TAP App users can publicly share messages of thanks for healthcare and social care professionals on thanking walls for organisations such as United Lincolnshire Hospitals NHS Trust and National Association of Care and Support Workers as well as receive in-app notifications when they’ve been thanked. While a Map of Thanks enables users to locate and follow keyworker organisations from across the UK. The new app also features a wellbeing section containing feel-good articles, podcasts, videos and top tips designed to support the wellbeing of TAP’s community. “TAP is designed to improve the wellbeing of care professionals through the sharing of messages of thanks and access to a valuable resource of wellbeing content. Our new mobile app means we can get TAP into even more people’s hands,” said Matt Findel-Hawkins, CEO of TAP. Clare Mechen, Nurse Manager at The Adam Practice, said, “While we see ourselves as simply doing our job, it’s great to see how much the public appreciate what we are doing to keep them safe. TAP is the perfect place to share their positive messages of support.”
Paul Featherstone, Founder of National Association of Care and Support Workers, said, “It’s vital that our social care colleagues are properly recognised for the incredible work they do every single day and TAP is an ideal way to achieve this.” TAP’s mission is to improve the mental health and wellbeing of all those working in healthcare and social care and is proud to support 5,000 keyworker organisations nationally. If you’d like to get involved: Visit TAP’s website: (https://thankandpraise. co.uk/tap-mobile-app) to download the TAP App. Contact: info@thankandpraise.com to adopt TAP’s social thanking platform in your organisation.
MoliCare® celebrates Genee’s G-Touch® 40 years of incontinence Wireless Care Solution protection, every day R evolutionise your care homes with Genee’s G-Touch® Wireless Care Solution. We are a UK-based manufacturer who specialises in affordable touch technology. Our versatile solution addresses physical, mental & social needs, it includes our interactive touchscreen, a multi-use electric high-low trolley, built in PC and Android & a wireless battery pack.
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oliCare®, the global incontinence brand, is celebrating 40 years of supporting people, carers and healthcare professionals with solution-based pads, pants and skincare products. The product range has been designed to help the everyday needs of those living with incontinence and bladder weakness, with the care of the skin at the heart of the MoliCare® brand. MoliCare® has developed a range of pads and pants, which feel like underwear. Over the last forty years, the brand has continued to focus on protection, security, and comfort as the core criteria for its product performance. HARTMANN, the company behind MoliCare®, continues to invest in and develop in their products. This includes the introduction of new technology to the MoliCare® Premium Form range of large
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shaped pads that now features a new absorbent core known as ADL (Acquisition Distribution Layer). The ADL layer contains super absorbent polymers treated with Citrate, which neutralise the urine, for better skin health. In addition, the ADL layer now features a new channel, set within the pad to help to distribute urine. Both innovations improve the feeling of dryness by over 70%, again demonstrating MoliCare®’s commitment to skin care.
For ordering, please call: 0800 028 9470, or order online at: www.hartmanndirect.co.uk
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With our solution, residents can catch up with family and friends through video conferencing on the large screen. Clearly see and hear TV shows and movies with front facing speakers and anti-glare technology suitable for all viewing angles. Reduce loneliness and improve resident’s mental health with our specifically designed software to support elderly and dementia resident’s cognitive abilities. Access a wide range of free apps to create social interactions for residents to individually participate in or gather for team activities.
Choose Genee’s G-Touch® Wireless Care Solution and make a positive impact on the lives of your residents and staff today. Contact us now and quote the promotion code ‘HealthCareMattersJune’ and we will send you our brochure along with the opportunity to book a free demonstration.
But it’s not just for residents. Staff can use the G-Touch® Screen for group activities, staff training, and inter-care home video conferencing.
Please contact +44 (0)1902 390862 enquiries@genee-group.com
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HEALTHCARE AUTHORISING ENGINEER Company of the Month
Authorising Engineers for Healthcare In this issue of Healthcare Matters, we are delighted to select DRLC Ltd as our Healthcare Authorising Engineer Company of the Month
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he commemorative NHS book Celebrating 75 years of the National Health Service gave thanks to the many organisations that helped shape this fine institution. One of those mentioned was DRLC: a proud family-owned company providing authorising and regulatory compliance and consultancy services. The Sheffield-based company offers Authorising Engineer services to healthcare providers like the NHS across the following range of services: : Authorising Engineer: Fire Safety : Authorising Engineer: Critical Ventilation : Authorising Engineer: Water Safety : Authorising Engineer: Pressure Systems : Authorising Engineer: Medical Gases : Authorising Engineer: Confined Spaces DRLC was established in 2016 by Managing Director: David Livingstone who has previous expertise as a Building Service Engineer in the NHS spanning thirty years. After witnessing the devastating impact of hospitalassociated infections such as MRSA and C. difficile, David wanted to make a difference and set up his own consultancy company to ensure Operating Theatres had access to ventilation to help prevent such infections. With the help of Director Louise Webb, also his partner of nearly 40 years and children Melissa and Hamish Livingstone, the company has gone from strength-to-strength in supporting critical ventilation for staff and patient safety. The team at DRLC is made up of Chartered Engineers who are fellows of IHEEM, across ventilation and water safety, with the Fire Safety team comprising of ex-fire fighters and a Fire Engineer who belong to The Institution of Fire Engineers, and NAHFO respectively. DRLC is an Approved Supplier to the NHS North of England Commercial Procurement Collaborative
specialising in healthcare and other sectors. Working as an independent professional advisor, Harry assists healthcare organisations in mitigating against the risks from exposure to microbiological bacteria in engineering systems. Through reviewing management systems, carrying out non-invasive audits of water systems and providing expert advice to hospital operational management teams.
(NOE CPC) and ensures audits include an impartial, comprehensive review of management systems and procedures. They use a risk-based system to advise clients on the most important issues to be addressed following their Audits. Action plans are produced using the audit conclusions and customers are supported with advice and guidance to implement any changes. We spoke to Dr Louise Webb to find out more, “We run our office from Burton Street Foundation in Sheffield, alongside 14 other local businesses. Set up as a Community Benefit Society in 1998, the Foundation runs additional disability services, 35 charities and community groups from the premises.” “We started out focusing on critical ventilation services, and over the last eight years have moved into the other services. With 90% of our healthcare services based in the NHS already, we are now looking to promote our water safety and medical gas services.” “Looking to the future, we would like to provide a one-stop-shop, rather than separate consultancy. This will benefit our larger clients like the NHS by offering a streamlined service and single point of access.”
“Our Authorising Engineer for medical gases has specialist knowledge of MGAS services to the NHS and other healthcare settings, in accordance with chapter 7 of HTM02-01, Medical Gas Pipeline Systems,” added Louise. DRLC prides itself on running a professional consultancy service, with embedded integrity, expertise and client-focused accountability. David and Louise recently employed Gary Chu: a highly experienced Authorising Engineer from Hong Kong, with 25 years in engineering and specialises in HVAC systems. Gary (Hon Tat) Chu has just become a full member of the Institute of Healthcare Engineering and Estates Management (IHEEM). “We additionally take great pride in employing staff in their 60’s and 70’s as many possess exceptional engineering skillsets. On the other end of the spectrum, we have a young apprentice providing digital marketing, we like to be age-inclusive across the board,” concluded Louise. DRLC will be at Healthcare Estates: 8th-9th October 2024, Manchester Central. Louise will be giving a talk on ‘Technology and Innovation in Healthcare Ventilation.’
Harry Evans is the DRLC Authorising Engineer for water safety and is IHEEM registered. He has over 40 years’ experience of Estates and Maintenance Management and has spent the last twenty years
Please contact 0114 299 7736 sales@drlc.uk https://drlc.uk
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HEALTHCARE ESTATES Matters
Kingsway’s brand new Providing light at times of KwikShip Door Configurator emergency since 1968
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s a partner in patient safety to over 85% of NHS Mental Health Trusts, our anti-ligature and anti-barricade solutions have been the preferred choice in over 10,000 specialist projects. Launched in January 2024, the brand new Kingsway Group KwikShip Door Configurator allows our Construction and Architect partners to design one of our 3 leading Anti-Ligature Door Systems on-line and receive a technical drawing instantly, along with a follow up quote. Giving you the flexibility to receive the information when you need it. What is Kingsway’s 3/4/8 Service? 3-Day Door Replacement If a Kingsway door is damaged, it’s critical that a replacement is fitted without delay. To ensure this, we’re
committing to the manufacture and installation of replacement Kingsway doors in just 3 days. 4-Week KwikShip A fast-tracked 4-week manufacturing schedule available for a streamlined selection of Kingsway Group Complete Door Systems. With KwikShip, it will now be possible to order and receive specialist doorsets in just four weeks from approval of the door design and quote. 8-Week Standard Lead Our standard lead time will be 8-weeks from approval of the design and quote to delivery, applicable to the entire Kingsway Complete Door System range. Find out more at: www.kingswaygroupglobal.com
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hen you are considering your emergency lighting and back-up power requirements, you need to be sure you are in safe hands. The responsibility of operating a building or facility with public access can be wearing at times. You need the reassurance that in the event of an emergency the proactive steps you have taken to mitigate risk are backedup by equipment you can trust. As an established and dedicated supplier and manufacturer of emergency lighting and power systems, BLE can offer you over 55 years’ experience. At BLE, we’re passionate about delivering high quality products and
Fluorescent lighting ban’s impact on emergency lighting P
4, the UK’s largest independent self-testing emergency lighting specialist, emphasises that the UK Government has announced dates for phasing out fluorescent lamps to reduce environmental impact. T8 (2’, 4’ & 5’) fluorescent tubes cannot be placed on the market since 1st September 2023, while others including T5, and compact fluorescent will be unavailable from 1st February 2024. P4 said, “As T8 and T5 tubes are used in emergency lighting and exit sign fittings, replacements will not be available once existing stocks have been exhausted.” The company added, “Failure of an existing fluorescent lamp with no possibility of replacement renders emergency lighting non-compliant with BS5266. This risks lives and opens the possibility of prosecution under VIII
the 2005 Fire Safety Order. Upgrading to LED technology is the perfect solution. Functional benefits include increased product life, reduced maintenance, energy saving, and improved light spread.” Steve Rham, P4 Sales and Marketing Director, says, “The wide range of P4’s upgrade options really set the company apart. We not only offer new LED emergency luminaires but also the option of replacement gear trays to upgrade existing fluorescent luminaires (both P4 or otherwise) to LED.” Get in touch: 01328 850555.
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services tailored to your needs. Our team boasts extensive technical know-how and stays up-to-date on industry and legislative standards, ensuring we provide fully compliant solutions for projects of all sizes. Our new BLE Connect Fully Automated Emergency Lighting System will simplify the maintenance of your emergency lighting and assist in meeting legislative requirements with ease, all in real time. Contact 01246 432325 sales@blelighting.co.uk www.blelighting.co.uk
DISABILITY & MOBILITY Matters
Sumed International: BART Making events accessible DAYS 2024, featuring Bart to all Van Der Heyden A ccess Partner to The Disability Expo 2023, Access My Events had an enjoyable first-time experience exhibiting at the show.
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umed International announces BART DAYS 2024, featuring Bart Van Der Heyden, PT, with 25 years in seating, wound care, and mobility. The event highlights the importance of quantifying posture and postural interventions. Spanning five notable locations – Walsall, Wrexham, Preston, Edinburgh, and Dublin – this workshop series underscores the practical application of pressure imaging in assessing seat cushion and wheelchair effectiveness.
experience with medical equipment engineered to address mobility constraints and facilitate pressure ulcer management.
The workshop is aimed at healthcare professionals who want to deepen their understanding of reducing pressure ulcers by evaluating and improving patient posture. In interactive sessions, Bart combines clinical theory with practical applications to impart his extensive knowledge.
BART DAYS 2024 embodies Sumed International’s commitment to delivering educational excellence, equipping professionals with the skills to optimise patient outcomes. This confluence of innovation, knowledge, and practice fosters an environment of professional advancement, ensuring caregivers are well-versed in intervention strategies and supportive technologies.
Participants will benefit from a robust curriculum designed to enhance their approach to patient care. With an integrated showcase of Sumed International’s product range, attendees gain hands-on
Please contact 01457 890980 sales@sumed.co.uk www.sumedinternational.com
The Expo gave Access My Events a platform to raise awareness of the brand as well as network with other like-minded people and organisations. Founder Zubee commented, “As our logo tagline says, bringing businesses and disabled people together, this event did just that!” Founded by Zubee in 2018, it is already an award-winning business having just won the Small Business Sunday (SBS): one of the largest business networks in the UK founded by Dragon’s Den – Theo Paphitis. Furthermore, Zubee has also been nominated as a finalist for the British Asian Women’s Awards 2024, in the Community Achievement of the Year category.
Access My Events is a unique business model that strives to make events accessible for the disability community. Zubee is well-connected to the disability community, living with cerebral palsy herself, she understands the challenges. Her passion to make events more inclusive whilst encouraging others to do so too is what drives the business forward. If you’re looking to make your event more accessible for deaf and disabled people then Access My Events would love to work with you. Whether it’s a local event or something more large scale, Access My Events will work with you to make your event as inclusive as possible.
Having worked in the field of disability, equality and events for many years, Zubee found it difficult to find a job in the For more information, please see below: events industry so starting 07305 244993 her own business was the zubee@accessmyevents.co.uk ideal way to work in a sector https://accessmyevents.co.uk she is passionate about.
HEALTHCARE & TRAINING Matters
W&P supporting Health and Social Care providers across the UK W&P has been supporting Health and Social Care providers with its business planning, compliance and training requirements since 2001, including: ● Policies and Procedures for Domiciliary, Residential, & Clinical Service providers in England, Scotland & Wales. ● Policies and procedures for Learning Disability Services in England. ● Policies and Procedures for nonregistered services in England ● Staff training packs – i.e. Management of Medicines. ● Accredited on-line distance learning training courses. ● Compliance Audits/Mock Inspections
● Tender writing and Bid support ● CQC Registration Support ● General Business Advice and Guidance New for 2023! ● Updated CQC compliance webinar ● Values Led Recruitment and Retention Webinar ● Children’s Policies and Procedures ● New Online Policy Portal – Manage, read and share your policies at the touch of a button.
For this and much more, please go to our website at: www.wandptraining.co.uk or call us on 01305 767104, we are here to help.
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Review - Top Exhibitors
Care & Retirement Living Show 2023 C
are Show is the UK’s largest care event, providing training, solutions and networking opportunities to support those responsible for the care of others. The Care Show unites the entire care sector together for an action-packed two-day event under one roof. From 11th-12th October 2023, more than 200 healthcare suppliers connected with over 4,000 attendees and over 170 expert keynote speakers to showcase the latest products, services and solutions from across the industry. The quality of the footfall was high, with many managers, owners and directors from care providers looking to connect with exhibitors. Hot on the conference agenda were topics such as the future of the healthcare sector, international recruitment, through to person-centred care management and employee engagement apps. There were some highly emotive short film premieres and to keep things fresh, 76% of the speakers were first-time speakers at any care sector event. EF Training Founder and Director Jayne Ellis spoke passionately about how to recognise and respond to
compassion fatigue across the sector, which resonated with many in the audience. Exhibitors ranged from podiatry, adaptive hoists, care management software, recruitment, bookkeeping, immigration advice, through to charities like Marie Curie and Alzheimer’s Society and even an innovative live butterfly kit company for elders. This was the largest edition by far and together with the launch of co-located event: Retirement Living Show, the event even had to be moved to a bigger hall to accommodate more exhibitors and visitors. The events were buzzing with the latest care technology innovations, care equipment, catering, design, through to raising finance, finding land, construction, architecture, affordable living and everything related to creating independent living for seniors. Care Quality Commission (CQC) staff were on hand to deliver keynote speeches and visitors had the opportunity to meet inspectors one-to-one to ask questions about the nature of inspections. For those looking for a new Linkedin profile photo, there was an enterprising headshot photo corner, whilst the quiet and relax room and beer & bubbles bar and lounge gave some much-needed downtime. The Care Show Thirty Under 30 initiative was unveiled, championing dedicated younger staff, with the overall winners receiving certificates.
The feedback from exhibitors and visitors was overwhelmingly positive, with plenty of networking, showcasing of new products and services and a chance to come together for the care sector during challenging times. This is our pick of the best exhibitors from this year’s event, listed here: EF Training. Further details can be found on this page and the next.
Save the date: Care Show Birmingham (co-located event: Retirement Living Show) 9th-10th October 2024 NEC Birmingham https://www.careshow.co.uk
Compassion Fatigue: Recognise-Respond-Recover
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he health & social care sector experienced great strain during the COVID-19 pandemic, with many working tirelessly, including in their free time volunteering at vaccination centres. The Care Quality Commission (CQC) found that many workers experienced increased workforce stress, anxiety, exhaustion and burnout, after working longer hours, witnessing illness and death on a new scale and feeling isolated from family and friends. Through we are now living in a post-COVID world, many care workers are still recovering from the impact of the pandemic, whereas new staff might be struggling with adapting to the work demands of their new role. “Many in the sector are familiar with words like stress, exhaustion or even burnout – but the phrase ‘burnout’ suggests that there’s no coming back. We want to start the conversation about recovery, and this means talking about compassion fatigue, and emotional energy instead,” insisted CEO and Founder of EF Training, Jayne Ellis. EF Training is the only UK-based company providing accredited bespoke evidence-based training courses, designed to address the impact of compassion fatigue. Established in 2010 by Jayne, a former nurse and previous compassion fatigue sufferer, the aim was to design training courses to address the very nature of these entrenched, systemic concerns.
carrying on can have a profound impact on wellbeing, leading to high workplace absenteeism, other workrelated illnesses and even suicidal feelings.
The training course is endorsed by The Royal College of Nursing (RCN) and International Association of Trauma Professionals (IATP) and is facilitated by an expert team of trainers with backgrounds across palliative care, social care, child protection and many others. “We’re based in Berkshire and offer training with health & social care training right across the UK and Ireland.” “Compassion fatigue is the result of ‘vicarious trauma’ or secondary traumatic stress: a set of symptoms that mirror the symptoms the patients or residents that are being cared for. Our hard-working caring professionals work with dementia patients, end-of-life care, through to accident or stroke recovery and much more in-between. Though they have received professional training, they don’t have the same social status as nurses and might not always benefit from the same wellbeing staff protection. The symptoms of compassion fatigue can look like any of the following: anxiety, feeling overwhelmed, often leading to shut-down and detachment, impacting on workplace performance and home life.” Compassion Fatigue can be viewed as the ‘dark side of caring’ and the cycle of repressing feelings and just
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EF Training has designed a course to counter the emotional impact of workforce stress and trauma through three key areas: ✚ Recognise the emotional impact of caring, the risk factors signs and symptoms of compassion fatigue. ✚ Respond to these symptoms with sustainable self-care strategies. ✚ Recover and increase resilience using proactive measures to promote guilt free self-care & selfcompassion, leading to enhanced emotional energy. Part 2 of the training has now been added: Reflecting and Responding to Compassion Fatigue, to enable care workers to reflect on the impact of compassion/emotional fatigue in their personal and professional lives and explore further strategies and tools to strengthen and maintain emotional well-being. CEO and Founder of EF Training, Jayne Ellis will be giving a keynote speech on compassion fatigue at the UK Care Week: 20th-21st March 2024, NEC Birmingham. For more details on EF Training, please see the website below: https://www.eftraining.co.uk https://www.ukcareweek.com
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DISABILITY & MOBILITY Matters
Celebrating diversity, empowering individuals and promoting inclusivity
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isability Expo 2023 was the first global event to bring together all the stakeholders in the disability world and help connect disabled people and their caregivers with the knowledge, resources, products, employment, and services to make their own decisions and live meaningful lives.
Disability Expo promoted a safe and accessible place for networking, with hundreds of exhibitors showcasing the latest innovations in independent living, mobility aids and technologies, services and advice from charities and organisations.
The 2023 Expo took place on the 7th and 8th of July at London’s ExCel Centre and boasted a full event programme that comprised of inclusive activities, performances and presentations. This year’s partners included Enable, UKRI, Making More of Life Together, Depher, PDA Society, THIS., Pods, Hidden Disabilities, The Grumpy Gits, Snowball, Ability Access, Purple Tuesday, JD Group, Amazon, Wordly, Living with Disability, Access My Events, Manage at Home, BHTA, Adapt-IT, Coca-Cola, Celtic Therapy & Rehab Services, Access your life, Evenbreak, Mark Bates Ltd, and Passenger Assistance.
Excelling in celebrating diversity, disability rights and creating a voice for the disability space, Disability Expo laid out a platform for many deep and necessary discussions on topics close to the heart of those living in the disability world. Such topics included various talks on the significance of self-care and well-being, discussions on inaccessibility in the world of travel, financial implications of living with a disability, the Employee Lounge hosted panels that empowered people with disabilities in the workforce, and Eva Abley – Britain’s Got Talent Contestant and Young Comedian shared her experiences on living with cerebral palsy.
The line-up of speakers and performers were a real highlight to the show, boasting talented, knowledgeable and award-winning names in the industry from various backgrounds. Some of these included Adam Pearson, Samantha Renke, Jordan Jarrett-Bryan, Mik Scarlet, Martin Dougan, Shaun Flores, Anna Landre, J Grange, Celia Chartres-Aris (nèe Hensman), Christina Warner, Puneet Singh Singhal, and many more.
The one resounding message that was clear at the first ever Disability Expo was the importance of inclusivity and understanding for people with disabilities. The variety of products and services on display opened the eyes of visitors and other industry professionals, and a key highlight was being able to meet the people behind the products face to face, which reflected the vital importance of accessibility.
Furthermore, being able to meet real life people who truly know what it is like living with a disability and to see how they have overcome certain challenges was inspiring and helped to create a strong sense of community across the two days. Take a look at some of our chosen Top Exhibitors from the show. This is our pick of the best exhibitors from this year’s event, listed here: Access My Events, Aventido, Bealies Adaptive Wear & Centro Bed. Further details can be found on this page and the next. Please contact https://www.thedisabilityexpo.com
Wellbee: Empowering those with cognitive challenges I
n a world driven by technology, Wellbee emerges as a vital digital tool dedicated to improving the lives of individuals who experience cognitive difficulties. This solution is tailored to offer enhanced self-sufficiency and independence.
therapists can use Wellbee to create efficient care plans that simplify tracking progress and interventions. : Positive Impact on Mental Health: Independence and achievement positively influence the mental well-being of patients and residents, reducing frustration and dependency.
Who is Wellbee for? Wellbee is designed to cater to individuals facing cognitive challenges, such as Dementia, aiming to strengthen their autonomy and self-reliance. It provides personalised support and guidance, helping them navigate daily life with newfound confidence.
Additionally, Wellbee offers cost-effective care delivery, potentially reducing the need for additional resources while enhancing support. Additionally, patients become more self-sufficient and may require less intensive care over time.
What does Wellbee do? Wellbee transcends the role of an app; it serves as a lifeline for those seeking to become and stay more self-sufficient and autonomous. Its core goal is to empower individuals with cognitive difficulties, guiding them through a world that might otherwise seem overwhelming. How does Wellbee do it? At the core of Wellbee’s success lies a straightforward yet potent model: the ‘planner’ and the ‘user.’ This intuitive design fosters and encourages independent living, even for individuals who may have faced challenges in doing so previously. What are the key benefits of Wellbee to the end user? : Enhanced Independence: Wellbee empowers individuals with cognitive difficulties to perform
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daily tasks more independently, fostering a sense of self-sufficiency. : Improved Quality of Life: Wellbee’s support enhances the overall quality of life for patients and residents, providing a sense of control and accomplishment. : Personalised Care: Wellbee offers tailored solutions, allowing care providers to meet the unique needs of each patient, ensuring precise and effective support. : Streamlined Care Management: Occupational
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Accessible across devices Recognising the importance of accessibility, Wellbee ensures compatibility with a wide range of devices. The Wellbee iOS and Android app puts support at your fingertips, while the browser-based version guarantees secure, uninterrupted access from any device with an internet connection. Wellbee transcends the boundaries of cognitive difficulties, making daily tasks more manageable and lives more fulfilling. It’s an essential tool that empowers individuals to reclaim control over their lives. If you’d like to explore Wellbee further, don’t hesitate to contact: info@aventido.com to arrange a product demonstration or visit: www.aventido.com
DENTISTRY Matters
BDIA Dental Showcase 2023: Raising the standards of oral care
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he BDIA Dental Showcase was back at the ExCeL, London from 24th-25th March 2023. The event united the whole dental profession under one-roof, to showcase the latest innovations across the industry. With over 300 exhibitors showcasing over 2,500 products and over 100 lectures, it was action-packed with innovative products and services, panel discussions and industry networking. Over 10,000 dental professionals visited and 88% of those either made a purchase at the event or shortly after, proving that this is the best place to showcase new dentals products and grow brand awareness. The professional category of the visitors was as follows: 69% dental professional/practice owners, 14% hygienists/therapists, 8% dental nurses, 5% practice managers, 3% dental technicians and 1% were orthodontists. With 78% of visitors holding purchasing power/ influence over purchasing decisions, this is a prime opportunity for suppliers and manufacturers to promote products to dental professionals, with a high chance of a sales lead.
This year’s exhibitors included: dental plan providers, educational training providers on dentures, dental prosthetic manufacturers, surgical glove and temporary crown suppliers, through to household toothpaste brand manufacturers. There was a buzz around the latest clinical instruments, such as: plug-in-and play portable dental equipment, panavia dental cement for cementation of veneers, polydentia matrices (for anterior restoration), and anti-staining mouthwash, toothpaste and gel. The showcase always attracts the brightest minds in the business and this year was no exception, with the Chief Dental Officer: Sara Hurley and her team giving CPD presentations on the latest oral health regulations and oral health inequalities. The Clinical Theatre housed fascinating keynote lectures from the BDA on The Dahl Principle and endodontics: still considered a ‘dark art’ for many in the dental profession. New for 2023 was The Aesthetics Theatre, with engaging, thought-provoking talks on cosmetic dentistry and facial aesthetics, such as teeth whitening, dark anterior teeth and implantology.
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This is our pick of the best exhibitors from this year’s event, listed here: Dental Warehouse & EesseE Ltd (HYPO21). Further details can be found on this page.
The Association of Dental Implantology (ADI) President: Amit Patel gave a well-received talk to audiences.
HYPO21: Heal your skin
YPO21 Purifying Skin Spray is a FIRST EVER COSMETICALLY LICENSED PURE HOCL skincare solution that is suitable for all skin types and ages. HYPO21 is Organic, Vegan, Sustainable and made of all Natural Ingredients it is also used to boost the skin’s ability to repair itself after aesthetic procedures. It is also soothing for Acne, Rosacea, Eczema,
The two-day showcase had everything under-oneroof from the latest innovations and services to help improve dental practices and cutting-edge new innovations to inspire even the most accomplished dental professionals. With demonstrations and testing available, the emphasis was on handson applications. The talks and presentations were thought-provoking and provided excellent opportunities for further networking.
Psoriasis, and other skin conditions. HYPO21 is the perfect cosmetic solution to soothe and support your skin. Based on the science of Hypochlorous Technology (HOCl), this all-natural, highly effective, electrically charged signalling solution mimics the essence of your body’s natural defence system. Applying HYPO21 to the skin daily, activates an immune boost that helps the skin take itself back to its natural and beautiful state. Real science in the human body Harmful pathogens, such as bacteria, spores, and viruses, can be found all around us, in the air, on food, plants, animals, and on inanimate surfaces. The human body uses innate, non-specific mechanisms as the first line of defence against pathogens, infection, and injury. The skin itself, and mucous secretions at epithelial membranes, are both important elements of the innate resistance response. But when these are breached, HOCl is immediately generated by the body in response as the key chemical component of innate immunity. Visit our website for more information: www.hypo21.co.uk
For details on how to exhibit in next year’s showcase, please see the website below: BDIA Dental Showcase 2024 22nd-23rd March ExCeL, London https://dentalshowcase.com
The UK’s #1 Dental distribution warehouse
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he team from Dental Warehouse Ltd were muchly anticipated by Dental Engineers alike at this year’s BIDA Dental Showcase. Dental Warehouse is a market leading distribution and fulfilment warehouse for dental trade dealers and engineers and is known for being a reliable, long-term business partner that guarantees excellence achieving ISO 9001:2015 themselves. Dental Warehouse has been supplying component parts and finished goods since it was first established in 2008. As well as distributing to over 150 UK Dental Engineers, the company is also the UK ambassador for Faro – an established Italian brand that has been designing and producing equipment for dental manufacturers, dealers, dentist and laboratories for over 70 years. Using a direct and dynamic approach that cuts out any
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unnecessary costs associated with normal distribution channels, Dental Warehouse will always work in your best interest to offer the fastest and most efficient solutions for your dental needs. Over the years, Dental Warehouse has contributed large amounts of research, time and effort into creating a distribution line that includes only the highest-quality products and brands. Dental Warehouse is the sole distributor for Ajax Dental Equipment in the UK, and is also proud to be UK distributors for Lumoral, Jinme. Only recently in May this year did they also confirm and finalise a partnership with Denco that confirms them as distributors for the entire Denco product range to the UK market. See below for more information: 0800 112 3502 www.dentalwarehouse.co.uk
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SOFTWARE & IT Matters
Pret A Manger go live with WhosOffice online success helps Terryberry’s bespoke Employee care sector with shift planning and Benefits Platform and Wellbeing Hub staff leave management K
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ret A Manger have become the latest company to go live with Terryberry’s complete Employee Benefits Platform alongside a Wellbeing Hub, which is designed to support employees’ physical, mental and financial wellbeing. As part of the launch, Pret A Manger will now have access to a new Offers and Discounts platform, designed to help support employees during the cost-of-living crisis. With the platform giving users potential savings of up to £3,000 per year. Alongside a recognition platform that will connect all 8,000 employees in the UK, and encourage a culture of recognition across all locations. Emma Spencer, Senior Pay & Benefits Manager at Pret A Manger, said, “We are excited and delighted with our
new bespoke one-stop benefits and wellbeing platform. This now allows all our employees across the UK to access their Benefits and Wellbeing offerings in one easy to access platform and App.
“We were really impressed with the new features that Terryberry were bringing to their benefits and wellbeing platform. This played a big part in our decision to partner with Terryberry as we could see great potential and knew the impact this would have for our teams.” If you are interested in an all-in-one Engagement, Reward, Recognition and Benefits platform for your business, you can get in touch at: www.terryberry.com/gb/contact-us Contact: Ben Pritchard 0344 826 2008 bpritchard@terryberry.com www.terryberry.com/gb/360recognition-platform
HEALTHCARE ESTATES Matters
ent-based WhosOffice.com is helping the care sector manage staff shifts and leave planning. Currently used by many businesses to manage staff holidays and shift rotas online.
WhosOffice’s CEO, Reg Groombridge (pictured), has seen a noticeable shift in the way companies are managing essential HR tasks like co-ordinating staff time off and shift patterns. “All companies, including large care homes, hospital pharmacies and the care sector generally are more sensitive than ever to key staff not being available at vital times during a shift. Management, including local managers, need to have a clear vision of whos on shift, day off, who’s on leave or even off sick and be able to plan tasks accordingly to the correct staff.” “As there continues to be pressure caused by the shortage of skilled and qualified personnel, you need online systems that your whole team can
use to see accurate information, wherever they’re located – at head office, care home based, on-site or on the move.”
Knowing who’s on shift or available to cover a shift is the key to success along with who’s qualified to cover certain essential roles and tasks. Ever-rising employee expectations have created a stronger business case for investing in HR technologies. When WhosOffice launched in 2015 it was one of the very first online staff shift and leave planners, and many businesses still used paper forms or spreadsheets to track time off. Now, companies of all sizes are modernising their operations to help them attract and retain the best people. Please contact +44 (0)1227 812938 support@whosoffice.com www.whosoffice.com
SDS: A ‘one-stop’ door solution provider
Interior refurbishment project a big hit for Access 21 J ust wanted to share details of a lovely care home interior that Access 21 has recently designed and completed. We provided building and decorating services, interior design ideas, furniture, upholstery fabrics, curtains/ blinds and artwork to refurbish all the communal areas of the home, creating very different areas with linking themes that are both practical yet beautifully stylish. Consultancy and works all followed in a logical sequence to maximize time planning and minimize disruption. Excellent communication between the client and ourselves together with the wide range of services and choices that we were able to offer
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contributed to the success of this fantastic project. We even visited with a furniture van and samples so that residents and staff could try out items for size and comfort before choosing a wide selection. Getting in touch What would you like to do to update your home? Even with a small budget, we can work with you to achieve the look you desire, and we have no minimum order requirements or long-contracts. We would be delighted to help! Please contact Eda or Karen at: info@access21ltd.co.uk or visit our website for inspiration: www.access21interiors.co.uk
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DS is a leading UK designer and manufacturer of specialist doorsets for healthcare and clinical environments.
industry, and is designed to offer a one-stop solution for compliant, highperformance doorsets comprising doors, frames, vision panels, and ironmongery solutions, all of which are fully backed up by the relevant test data and certification.”
It said, “Our doorsets are designed for their application and environment, so whatever your requirement, we have the right doorset Please contact for you, including lead-lined 01420 543222 variants. Our range of door sales@specialistdoorsolutions.com systems has been created https://specialistdoorsolutions.com based on our experience in the
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SENSORY DEVELOPMENT Matters
Discover Tranquillity and Trigger Connection with Snoezelen® & Reminiscence Sensory Rooms
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noezelen® & Reminiscence Sensory Rooms, products, resources, and activities are evolving, and so are we. Together with our trusted advisors, focus groups and customers, we are constantly developing new products to meet specific needs. Our products have been carefully selected to support people with different sensory requirements, with a core focus on empowering users with choices to engage, entertain, stimulate, excite, calm, and relax. A lack of choice and control is a frustrating reality for many people who might be managing the effects of a range of conditions, from sensory processing disorders such as autism, brain injury and dementia. We seek to resupply this sense of control and choice to a person by allowing them to explore and interact with their environment.
Contact us to transform your space: https://www.olderadults.co.uk/contacts 01246 210416 sales@olderadults.co.uk www.olderadults.co.uk
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MEDICAL WASTE RECYCLING Matters
Care Homes spending up to £50,000 a year sending food waste to landfill T he average UK business is spending over £50,000 every year on sending food waste to landfill, however, recycling food waste could save care homes up to £7,000 a year, according to new research from Keenan Recycling.
Despite this, only a third (36%) of care homes say that they recycle food waste in order to minimise financial losses and only a third (34%) recycle food waste to avoid costly fines. However, new legislation due to land in 2024, is expected to mandate that any business producing over 5kg of food waste will need to separate and recycle its waste through a registered food waste carrier service. Failure to comply could put care homes at risk
of potentially hefty financial penaltieswith fixed penalty notices starting from £300.
waste providers and providing training for staff.”
The legislation is due to be introduced by both DEFRA and the Welsh Government, who are expected to enact the provisions of the Environment Act 2021, and thereby make the separation of food waste from other waste streams a requirement.
“But actually, short term investment in proper food waste management systems will bring financial benefits in the mid to long term. In fact, care homes could see themselves saving thousands each year. On top of this, by looking at how to implement new processes now, businesses can ensure that there is time to support staff through the change and iron out any teething problems ahead of the incoming laws.”
Short term investment in proper food waste management systems will bring financial benefits in the mid to long term However, while the research suggests that care homes are not aware of the potential costs that sending food waste to landfill could incur, it did reveal that care homes are conscious of the indirect financial implications. Almost half (44%) said they recycle food waste as a response to public sentiment and consumer demand and a further third (32%) of respondents cited that recycling food waste helps
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them adhere to hygiene standards. Grant Keenan, Managing Director at Keenan Recycling, said, “We know our care homes want to implement more sustainable methods of working, but they are facing a lot of pressure right now and there are many misconceptions around the true cost of food waste recycling.” “Our roundtable with key industry experts, including representatives from the care sector, highlighted this. Businesses revealed that they are worried about the upfront costs involved in introducing new processes such as investing in new bins, onboarding new food
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For more insights from the research and findings from Keenan’s roundtable, please visit: https://keenanrecycling.co.uk/theideal-picture-of-food-waste
Please contact 0800 644 6618 www.keenanrecycling.co.uk
MEDICAL DEVICE Matters
The UK & Ireland’s leading event for medical device manufacturing F rom the 7th-8th June, leaders, engineers, innovators and manufacturers gathered together at the NEC to attend Med-Tech Innovation Expo 2023. Med-Tech is the fastest growing event in medical technology boasting a platform where innovative new technology is showcased and launched to a global audience. From new product launches to advanced technologies, technology zones, live demonstrations, and a world-class conference programme, Med-Tech 2023 was a roaring success. Featuring some of this year’s headline speakers and decision makers that came from global organisations such as Stryker, Johnson & Johnson, Boston Scientific, NHS, Department for Business and Trade, Office of Life Sciences, Department of Health and Social Care, Crispin Orthotics and Pennine Healthcare, who all gave business-critical insights and thought-providing discussions alongside revealing new academic research available to the medical technology industry.
The event was as busy as ever with lots of things to do and see. Some life changing medical devices were launched and showcased alongside specialist technology, materials, components, software, machines, applications and more. Boasting almost 200 exhibitors and over 50 presentations, MedTech 2023 was an interactive, insightful and highly-efficient event that excelled in meeting the demands of the MedTech industry. Take a look at some of our Top Exhibitors from the show. MedTech Innovation Expo 2024 takes place on the 5th-6th June 2024 at the NEC in Birmingham. Please contact https://med-techexpo.com
Third year running for Rapid Fluidics T
hree is the magic number for Rapid Fluidics who once again successfully exhibited at Med-Tech Innovation Expo 2023 with a slightly larger stand and slightly larger team than previous years at the NEC in Birmingham. The Rapid Fluidics team received great feedback and interest from new and existing customers and industry professionals as they showcased their expertise in microfluidic design and rapid prototyping products and services using a proprietary print approach eliminating caveats of other 3D printed approaches. Boasting a team with over 30 years in engineering experience, Rapid Fluidics has members elected as chartered engineers to the Institute of Mechanical Engineering, as well as a PhD in new microfluidic design and materials. Helping to shape the future of microfluidics, the team use their design expertise and novel 3D printing processes to dramatically cut your costs and development time. Functioning as a successful and innovative microfluidics consultancy, the team uses cuttingedge technology to prototype custom microfluidic devices for a variety of applications. Rapid
Fluidics has experience across the full spectrum of microfluidic device development from initial concept through to prototyping, testing, design iteration and design for manufacturing scale up. Furthermore, the company also has a large range of ready-made parts to help take your development to the next level via their online shop. Typically shipped within one working day from order, you’ll find items such as the Modular Microfluidic System (MMS), Modular Microfluidic Clamps, silicone ferrules, microfluidic adaptors, and much more – all fully customisable if desired. For more information, please see below: 0330 0571119 info@rapidfluidics.com www.rapidfluidics.com
RECOMMENDED SUPPLIER Directory
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Biomed96 is a specialist in the medical equipment industry offering a comprehensive range of patient monitoring consumables, Oxygen concentrators, SonoStar ultrasound probes, handheld vital sign monitors, face masks, COVID Antigen test kit, Dental surgical items, Surgical Diathermy leads, Stethoscopes, Veterinary ultrasound & monitoring cables at lowest price with Free NHS delivery.
Renray are committed to designing furniture, beds and interior solutions with the end user in mind and tailoring our services and solutions to fulfil your requirements and vision for your care home. Our health and social care furniture, profiling beds, PAC and medical equipment are manufactured in our purpose built factories in Cheshire and Europe.
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Pharmafilter offers innovative solutions that improve the cleanliness of environments in hospitals, airports, and other large-scale facilities. Providing an infrastructure that creates simple work processes, Pharmafilter’s innovative, transformational waste and wastewater onsite treatment system is proven to combat Antimicrobial Resistance Bacteria, COVID-19, helping to establish a safer environment.
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