Az Business March/April 2014
In this issue of Az Business magazine, Perry and other diversity leaders helped us select a dynamic group of men and women who are among the 25 Most Influential Minority Business Leaders in Arizona.
MARCH // APRIL 2014 A ZRE : ARIZONA COMMERCIAL REAL ESTATE $4.95 $4.95 A Z BUSINESS CONNECT » GUIDE » INSPIRE MARCH // APRIL 2014 Connect » Guide » Inspire MARCH // APRIL 2014 EVOLUTION As healthcare changes, challenges of guiding industry transform Leaders of the top attorneys 210 of Arizona’s 25 MOST Minority Business Leaders INFLUENTIAL INDUSTRY LEADER: Linda Hunt, CEO of Dignity Health Arizona, is recognized for Lifetime Achievement by the 2014 Healthcare Leadership Awards. Table Of Contents Women 6 Alpha First Lady of Phoenix becomes Quarles & Brady's First Lady Former engineer becomes the Valley's king of coffee roasting Pride Group's CEO has always been about customer service MJ Insurance combines business sense and family pride Tempe-based AV Concepts helps customers see dead people How to use blogging to boost your business The elements to consider when choosing a financial institution > What does it take to lead in the ever-evolving medical industry? > The finalists for the 2014 Healthcare Leadership Awards Az Business' 2014 Top Lawyers in more than 20 categories The 25 Most Influential Minority Business Leaders in Arizona > Ranking Arizona Hall of Famers share their secrets for success > The companies that earned No. 1 rankings in 2014 > Group is leveraging its strengths to boost membership > Hospitality industry plans to score with 2015 Super Bowl > Companies look for alternative sites for meetings and events 8 Small Business THE BATTLE CONTINUES IN BOARDROOM 10 First Job 12 CEO Series 14 Technology 16 Marketing 18 Banking 22 Healthcare 40 Top Lawyers List 73 Diversity 82 Best of the Best 97 HSMAI Cover photo by Shavon Rose Life has blessed me with amazing experiences. I attended Nelson Mandela’s Congressional Gold Medal ceremony in 1998. I sat next to Rep. John Lewis, the only living “Big Six” leader of the American Civil Rights Movement, as we retraced Martin Luther King’s 1965 march to Montgomery, Ala., where be hoped to register black voters. I have shaken hands with men and women who put their lives on the line for civil rights. Despite their efforts, we still have work to do. A 2012 Minority Business Enterprise Report showed a signi ficant portion of minority-owned businesses in Arizona still have problems earning the trust of their customers, suppliers, peers and lenders. Marvin Perry, another great advocate for equal rights, felt the need to found the Black Board of Directors Project, which was created to help fi ll the void of minorities on corporate, charitable and policy-making boards at the local, state and national levels. In 28 years, BBODP has placed more than 2,000 blacks and other minorities on boards and commissions. In this issue of Az Business magazine, Perry and other diversity leaders helped us select a dynamic group of men and women who are among the 25 Most In fluential Minority Business Leaders in Arizona. As I edited the section, I came to a quick conclusion. The color of their skin doesn’t matter. We could easily call the section the “25 Most Influential Business Leaders in Arizona” and no one would blink. That’s a step toward progress, but there are more steps to take. Az Business on the Go: AzBusinessMagazine.com 2 AB | March-April 2014 Michael Gossie Editor in chief firstname.lastname@example.org Shout Outs In recognition that this issue of Az Business magazine honors the finalists for its Healthcare Leadership Awards, this is a special healthcare edition of Shout Outs. President and CEO: Michael Atkinson Publisher: Cheryl Green Vice president of operations: Audrey Webb EDITORIAL Editor in chief: Michael Gossie Associate editor: Amanda Ventura Interns: Jacob Green | Jesse Millard | Sara Parker Az BUSINESS MAGAZINE Senior account manager: David Harken Account managers: Ann McSherry | Shannon Spigelman ART Art director: Mike Mertes Graphic designer: Shavon Thompson Photo intern: Courtney Pedroza DIGITAL MEDIA Web developer: Eric Shepperd Digital manager: Perri Collins MARKETING/EVENTS Manager: Angela Vaughn OFFICE Special projects manager: Sara Fregapane Executive assistant: Mayra Rivera Database solutions manager: Cindy Johnson SCOTTSDALE LIVING MAGAZINE Director of sales: Marianne Avila AZRE | Arizona Commercial Real Estate Director of sales: Steve Koslowski AZ BUSINESS LEADERS Director of sales: Jeff Craig RANKING ARIZONA Director of sales: Sheri King EXPERIENCE ARIZONA | Play Ball Director of sales and marketing: Zoe Terrill AZ BIG MEDIA HOME SHOWS SCOTTSDALE HOME & GARDEN SHOWS Exhibit directors: Kerri Blumsack | Tina Robinson A leader in innovation Scottsdale-based Stat Doctors, a leading eHealth service providing 24/7 access to affordable health care, received the Industry Innovator Award from The Institute for HealthCare Consumerism. The IHCC, which honors individuals and organizations that create and provide innovative health and benefit management programs, recognized Stat Doctors’ convenient, cost-effective and highquality healthcare model. Scottsdale Healthcare gets green APS has recognized Scottsdale Healthcare’ for its continuing investment in energy efficiency. An upgrade to the heating, ventilation and air conditioning systems at the Scottsdale Healthcare Greenbaum Surgery Center resulted in a significant reduction in energy needs and earned a $31,314 rebate from APS. John C. Lincoln Hospitals are ranked near the top nationally for electronic health records (EHR) implementation and application. John C. Lincoln Deer Valley and North Mountain Hospitals have achieved Stage 6 in the seven-stage electronic medical record adoption model developed to evaluate the progress and impact of EHR on patient care. Recognizing that knowledge is power, Sun Health launched a community education series in 2012 that was designed to provide practical and powerful information to improve the phyisical and emotional well-being of Sun Health’s constituents. Since that time, the series has reached more than 5,000 people with an even more robust program planned for 2014. Lincoln honored for EHR excellence Educating the community The Aetna Foundation has awarded grant funding in the amount of $30,000 to Esperança for Salud con Sabor Latino (Health with a Latin Flavor). The funding provided will allow Esperança staff o provide nutrition, healthy eating and physical activity education to un-andunder-insured families living in poverty in the Phoenix metro area. Residents are primarily Latino and disproportionately suffer from poor nutrition and obesity. 4 AB | March-April 2014 Helping uninsured get healthy Az Business magazine is published bi-monthly by AZ BIG Media, 3101 N. Central Ave. Suite 1070, Phoenix, Arizona 85012, (602) 277-6045. The publisher accepts no responsibility for unsolicited manuscripts, photographs or artwork. Submissions will not be returned unless accompanied by a SASE. Single copy price $4.95. Bulk rates available. Copyright 2014 by AZ BIG Media. All rights reserved. No part of this publication can be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from AZ BIG Media. to our beautiful state and Spring Training baseball. THE CACTUS LEAGUE WELCOMES YOU S pring Training baseball under the warm Arizona sun has been a tradition for devoted fans since 1947, when just two teams, the Cleveland Indians and the New York Giants, came here to prepare for the rigors of the long regular season. Today, 15 teams train in the Phoenix metropolitan area in the greatest concentration of professional baseball facilities found anywhere in the United States. For visitors, the Cactus League couldn’t be more convenient, with short drive times between ballparks and a full range of hotel, dining and shopping amenities. Truly, the Cactus League is the premier destination for baseball lovers. The 2013 Spring Training season saw approximately 2 million fans visit our stadiums and we hope to continue our growth. The Cactus League would like to thank you for your continued support and we look forward to new ways we can continue to keep the Cactus League an unforgettable experience for you and your family. STADIUM MAP Roll over names for more info Camelback Ranch Goodyear Ballpark 83rd Ave CACTUS LEAGUE STADIUMS Salt River Fields • Arizona Diamondbacks • Colorado Rockies Camelback Ranch • Chicago White Sox • Los Angeles Dodgers Goodyear Ballpark • Cincinnati Reds • Cleveland Indians Tempe Diablo Stadium • Los Angeles Angels Maryvale Baseball Park • Milwaukee Brewers Phoenix Municipal Stadium • Oakland A’s Peoria Sports Complex • San Diego Padres • Seattle Mariners Scottsdale Stadium • San Francisco Giants Cubs Park • Chicago Cubs Surprise Recreation Campus • Kansas City Royals • Texas Rangers Bell Rd Bell Rd Hohokam Park Maryvale Stadium Scottsdale Rd SURPRISE Bullard A Ave ve PHOENIX Peoria Sports Complex Pima Rd El Mirage Rd SUN CITY PEORIA GLENDALE Phoenix Municipal Stadium Scottsdale Stadium Surprise Stadium Tempe Diablo Stadium Salt River Fields at Talking Stick Glendale Ave PARADISE VALLEY ian a Bend B Ben end nd Rd R Indian SCOTTSDALE Camelback Rd d Indian School Rd d Thomas Rd V a Buren an B Van St Yuma Rd Estrella Pkwy wy y 51st Ave 1st 1st st A ve v e d Indian School Rd PHOENIX d Thomas Rd Van Buren McKellips Rd M Center St AVONDALE Cl Country Club Brown Rd B Mesa Dr Roeser Rd d Baseline Rd 48th St MESA TEMPE GILBERT cactusleague.com © 2011 CACTUS LEAGUE ALL RIGHTS RESERVED CHANDLER 5 AB | March-April 2014 cactusleagueaz.com UP FRONT The firm's first lady Stanton breaks ground as female leader of Quarles’ Phoenix office By ALISON BAILIN BATZ O A woman Of power Shirley Mays, dean of Arizona Summit Law School, has been named to the Lawyers Of Color’s Third Annual Power List, a comprehensive listing of the nation’s most influential minority attorneys. Since joining the school in August 2010, Mays’ priorities have been focused on the school’s mission of promoting diversity in the legal profession, serving underserved communities, developing innovative curriculum to meet student needs and preparing students for success in their legal career. Her accomplishments as dean earned her recognition from Lawyers Of Color, which is focused on promoting accomplishments of minority professionals. n January 1, Nicole Stanton – Phoenix’s First Lady and mother of two young children – was named managing partner of Quarles & Brady's Phoenix office. The move, which made Stanton the Phoenix office’s first female to hold the role, came on the heels of the national office announcing that Kimberly Leach Johnson was selected as the firm’s next chairperson in late 2013, the first woman to serve as the firm’s national chair. “Nicole has consistently demonstrated outstanding leadership over the years, and I have no doubt she will now maintain the standard of excellence that Jon Pettibone demonstrated during his term of service in the office managing partner role,” says Leach Johnson. Pettibone will resume his labor and employment practice at the firm full time. While Stanton and Leach Johnson are ‘firsts,’ their appointments are two in a long line of Quarles’ long history of female leaders. “ This is something we are are both extremely proud of,” says Stanton, noting that her appointment made her one of four female office managing partners among the firm’s eight offices nationwide. Being a leader is nothing new to Stanton. Already in a leadership role within Quarles as both a partner and as firm’s associate general counsel, Stanton relishes the chance to continue to raise Quarles’ profi le within the community, while her husband – Phoenix Mayor Greg Stanton – works to raise our Valley’s profi le nationwide. In her community, Stanton is a member of Charter 100 Women, where she is in such company as honorary fellow members Sandra Day O’Connor, Janet Napolitano, and Barbara Barrett; a graduate of Valley Leadership Class XXIX, the largest and most established leadership LILLIAN REID/AZ BIG MEDIA LEADING THE WAY: Nicole Stanton is managing partner of Quarles & Brady's Phoenix office. Read more about the First Lady of Phoenix at azBIGmedia.com. development organization in the greaterPhoenix metropolitan area; a founding board member and past president of the Women’s Metropolitan Arts Council of the Phoenix Art Museum, a diverse group of business women dedicated to the arts; and founder of StopBullyingAZ. “ The StopBullyingAZ initiative is directly focused on ending bullying in all its forms by increasing awareness and promoting the tools needed by educators, care givers and students throughout Arizona,” says Stanton. “If you can’t tell, I am not much into downtime. My husband and I both just like to be where the action is – and it’s here in the Valley.” YWCA PUTS THE SPOTLIGHT ON VALLEY LEADERSHIP The YWCA of Maricopa County recognizes several outstanding individuals who have given selflessly of their time and talent to make our communities better places. Those earning Tribute to Leadership honors were: Cindy McCain, The McCain Institute; Alejandra Amarilla Nash, Landfill Harmonic Project; MaryLynn Mack, 6 AB | March-April 2014 Desert Botanical Garden; Chevy Humphrey, Arizona Science Center; Martha Kuhns, Women’s Overseas Service League; Karen Johnson, Midwestern University; Pam Conboy, Wells Fargo; Leon Silver, Polsinelli; Judge Roxanne Song Ong, Phoenix Municipal Court; Dr. Joel Martin, Positively Powerful | Triad West Inc. RESERVE YOUR SEATS FOR THE 2012 Help us honor the extraordinary people who dedicate their lives to serving the men, women and children across the Valley. We are currently seeking nominations for our 7th Annual Healthcare Leadership Awards. APRIL 10, 2014 | 6:00 â€“ 8:00pm Ritz Carlton | Dinner Reception Az Business Magazine is proud to host the 7th Annual Health Care Leadership Awards on April 10, 2014. Weâ€™ll honor the individuals and organizations that have made strides in helping Arizonans receive better health care. Register at azBIGmedia.com RSVP by April 4, 2014 For information on sponsorships, individual tickets and corporate tables, please email: events@azBIGmedia.com or call 602-277-6045. 7 AB | March-April 2014 UP FRONT Driving home the impact In a 2012 Arizona State University study, the PGA Tour’s Waste Management Phoenix Open had a $222 million economic impact to the region. By comparison, the 2013 U.S. Open in Philadelphia was just over $100 million and the 2013 PGA Championship in Rochester, N.Y. was about $102 million. Not only does the Valley’s premier professional golf event pack twice the economic punch of one of golf’s glamour events, but the 2013 Waste Management Phoenix Open provided $6.3 million to charities in Phoenix and Scottsdale. COURTNEY PEDROZA/AZ BIG MEDIA BEAN COUNTER: David Anderson is the owner of Roastery of Cave Creek (ROC2). Read more about him at Organic growth Former engineer turns coffee roasting into a profitable art form By JESSE MILLARD U pon walking into the Roastery of Cave Creek (ROC2), the smell of the organic coffee beans fills the air in the most subtle way. Goliath steel machines — the roasters — take center stage of the workshop. The mountains surrounding Cave Creek are viewable from the windows of the pristine shop, giving a sense of isolation from the outside and total enclosure into the world of coffee. Phoenix has often dawdled behind the rest of the organic-seeking world, but David Anderson, roaster and owner, has seen a growing demand for fresh, local, organic coffee over the last three years. And Anderson is happy to supply the Valley with that. Every bean in Anderson’s roastery is organic. Freshness and consistency are Anderson's key ingredients when roasting. He’ll have 12 to 15 different types of single varietals that he roasts and blends at any given time and is always experimenting with new blends. To roast and deliver coffee for the masses, Anderson gets his beans from Central America, South America, Africa and Indonesia. In a single week, ROC2 produces anywhere between 9,000 to 10,000 pounds of coffee and supplies coffee to top Valley restaurants like Pizzeria Bianco, FnB, Rancho Pinot and Matt’s Big Breakfast. Nationwide Gourmets has also been selling Anderson’s fresh organic coffee to restaurants across the country. “It’s my mission to ensure that their patrons receive the best coffee experience possible,” Anderson said. IS YOUR BUSINESS MISSING OUT ON THE MOBILE MARKET? Nearly two-thirds (65 percent) of Phoenix small and medium-sized business websites are not mobile-friendly, according to new research from hibu, a leading provider of digital marketing solutions and websites for businesses. With an estimated population of 1.49 million, Phoenix 8 AB | March-April 2014 small and medium-sized businesses without a mobile-friendly website could be missing out on millions of dollars of potential revenue, researchers concluded. Houston tops the list, with 58 percent mobile-friendly websites for iPhone 5, Samsung Galaxy or the iPad. 602.247.7600 9 AB | March-April 2014 UP FRONT Too much or Taking pride not enough? Leaving one job for a better one can be a smart career move, but too many employment changes in a short time span can give human resources (HR) managers cause for concern. In a Robert Half survey, HR managers said five job changes in 10 years can label you a job hopper. “ The job market has been unpredictable and employers understand job candidates may have had short stints in some positions,” said Paul McDonald, Robert Half senior executive director. “However, businesses look for people who will be committed to the organization ... and help it reach its short- and long-term goals. Too much voluntary job hopping can be a red flag.” On the fl ip side, according to a recent Accountemps survey, nearly half (48 percent) of employed workers said it’s been at least five years since they looked for a new job, including 30 percent who haven’t conducted a job search in more than a decade. By MICHAEL GOSSIE Valley CEO learned to build relationships while sharpening skates R obb Corwin is CEO of Pride Group, a Tempe-based company that helps many of the Valley’s biggest events run safely and efficiently. Az Business: What was your first job? Robb Corwin: At 14, I was a sales-serviceeverything guy at our neighborhood sporting good store in Minneapolis. AB: What did you earn at that first job? RC: $5 per hour, but that was after I learned how to sharpen hockey skates, sew lettering on a letterman’s jacket, put masks on helmets and everything there was to know about running shoes. AB: What did you learn from your first job? RC: Attention to detail and relationship building. The owners were detail focused guys that made sure that every shelf was faced, every dressing room was spotless and the product displays were meticulously organized. Since they were just a mom-and-pop store and didn’t have a big advertising budget, they taught us to build relationships with the customers and to make them feel at home through incredible service so they will come back. AB: What was your first job in your current industry? RC: I was a valet and parked cars at bars, resorts and special events. And in very short order thought to myself, “there is a much better way to do this.” AB: What inspired you to start the Pride Group? RC: The overwhelming call from prospective clients to fi ll a void of service, quality, integrity LILLIAN REID/AZ BIG MEDIA TAKING PRIDE: Robb Corwin is the owner of Pride Group. Read more about him at azBIGmedia.com. and pride. Our culture and ethos dictates that we will exceed the expectation, take pride in our work and be complete in our service. We actually interviewed our clients — before they were our clients — to get candid feedback of the what they felt their current vendors were lacking, what they wanted and what they expected from their partners-vendors. AB: What has been your biggest challenge? RC: To consistently exceed the expectation. With each opportunity a client presents us with, we strive to go above and beyond. Each time you achieve that, the bar gets set higher for the next opportunity. MAKE THAT DEGREE COUNT Who says a law degree isn’t worth what it used to be worth? Over a lifetime, a law school graduate will make $1 million more, on average, than a college grad, according to a recent study by Seton Hall University law professor Michael Simkovic and Rutgers University economics and business professor 10 AB | March-April 2014 Frank McIntyre. The research showed that the median value of a JD is $350,000 for those in the 25th percentile and $1.1 million in the 75th percentile. “People with law degrees are still doing a lot better than people with only bachelor’s degrees,” Simkovic said. AZ TOTEM ART Custom Bird Feeders ❋ Ceramic Art ❋ Totems aztotemart.com By Appointment Only 602.677.5999 11 AB | March-April 2014 CEO SERIES Family recipe for success MJ Insurance’s home-grown talent helps them celebrate 50 years in business By MICHAEL GOSSIE hen Michael M. Bill started MJ Insurance, gasoline was 30 cents a gallon and bread cost 21 cents a loaf. Now, 50 years later, Bill’s son Michael H. Bill is CEO of one of the top 100 independently-owned insurance agencies in the U.S. The company has posted a profit in each of its 50 years, including record revenues in excess of $25 million in 2013. Az Business caught up with MJ’s secondgeneration CEO in hopes of finding out his family’s secrets. How has MJ been able to be so successful for so long? We have done a really good job of developing and growing our own talent and developing people into leaders. We are not a top-down leadership-driven organization. We are a very collaborative, team-oriented organization. We have the ability to execute quickly because we are closely held and don’t have a lot of bureaucratic challenges. What does 50 years in business mean to your family? It’s something that makes my father — whom I started working for in 1991 — and I very proud. If I look at our retention, we have very little turnover. I am working with people that I knew before I came to work at MJ. Of MJ’s 125 employees, 43 have more than a decade of tenure. How are you able to maintain that high retention rate? We do a good job finding and sourcing the right talent. We hire slow, we really get to know the individual and what their 12 AB | March-April 2014 W core capabilities are find out what their goals and values are inside and outside of the office and how those goals and values align with our organization. We are spending a lot of time with all our associates and putting together individual development plans for each of them where they out together their own mission statement and we have resources to help them achieve their professional or educational goals. If we have engaged associated, it leads to better business for MJ. What personal qualities do you have that make you an effective leader? No. 1: I’m a good listener. No. 2: I make sure our purpose is aligned with our vision and understanding where we are, where we’ve been and where we are going so I keep everybody aligned. It’s like football, each player has different roles and responsibilities and each player may be paid differently, but you cannot operate effectively or efficiently unless everyone is aligned and communicating effectively. What’s the biggest change you’ve seen in your industry? With the tremendous amount of consolidation that is taking place, we are seeing more and more opportunities to deliver more consultative services and more value-added resources for our clients instead of just transactional. We are doing a lot more analytics and a lot more consulting. LILLIAN REID/AZ BIG MEDIA What’s the biggest challenge you’ve faced? It goes back to that recruitment and development of talent. Our industry doesn’t generate a lot of excitement from college students when it comes to getting into the business of insurance, risk management or employee benefits. Our industry does not do a good job of promoting it as a career. But if you bring someone new into the industry, they get to learn a lot of things about a lot of different businesses. They are working with C-level executives, financial officers, HR executives and getting to learn about other businesses and how they operate. A lot of careers don’t offer that. Why has your family business been able to succeed in this economic climate? My father, since Day 1, has always believed that business was business and family was family. The only family members involved in this business are involved on a daily basis, so we don’t have non-participating family members. We also have 14 other principals who are not family members, so we are very disciplined. We may be closely held, but we are professionally managed. 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PHOENIX AZ 85016 13 AB | March-April 2014 TECHNOLOGY Tempe-based AV Concepts resurrects rappers to become innovative leader of projection technology By AMANDA VENTURA BRINGING BACK THE DEAD S tepping into the expansive 33,000-square-foot warehouse of AV Concepts’ corporate office in Tempe, Ariz., which houses floor-to-ceiling storage of projectors, screens and the bleeding edge systems in holographic illusions and audio/visual kits, is less intimidating than expected from a company that has found a way to resurrect the likeness of deceased celebrities and revolutionize the executive boardroom. It doesn’t, say, have the feel of a dust-free cryogenic chamber that requires a name badge to even peek inside one of the many boxes. In fact, it just looks like a regular warehouse. The closest thing is the much smaller workshop where every cable is checked and treated after a job. “ The world we live in is compressed,” says co-founder Fred Mandrick, who picks up what looks like an Ethernet cable to illustrate his point — 158 digital channels can run through this one eight-fiber cable, he says, adding that to achieve the same PROVIDED Tupac at Coachella 14 AB | March-April 2014 effect in the past involved multiple cables bundled together. Now, technology is lighter, sleeker. What used to take days or weeks to set up, he says, can be done in a day or a few hours. In fact, it only takes 60 seconds to deploy a stage on which AV Concepts resurrects deceased rappers at the Rock the Bells music festival. AV Concepts, celebrating its 25th year in business, has been prepping for this technology for years, leaving behind analog technology in favor of digital and fiber optic investments. “It’s about building systems and technology where it’s simplistic,” Mandrick says, adding many of the businesses AV Concepts works with need a company that is time-efficient. Bringing holographic illusions to life involve specialized holographic foil, lighting effects and the company’s proprietary Liquid Scenicsm projection mapping media server. The server stacks uncompressed images and, using high brightness projectors, creates lifelike performances. The company’s most recent recreations were for the Rock the Bells music festival for which it produced holograms of Bone Thugs-nHarmony’s Eazy-E and Wu-Tang Clan’s Ol’ Dirty Bastard. “ The virality of Tupac really helped us and drove a lot of people to us. A lot of people instantly said, “Look, that’s amazing. How do I do that? How do I get just a percentage of something like that?” The concept is and isn’t the novelty of this kind of experience. In many ways, the hologram plays on a light trick practiced for centuries before AV Concepts was founded by Arizona natives PROVIDED MAKING MAGIC: Wu-Tang clan recreation at the Rock the Bells music festival. Nick Smith and Fred Mandrick. After 21 years of relative obscurity, four months of working on the Tupac project, a crashed server, blown up phones and every media outlet in the country looking for an explanation of what happened at Coachella, AV Concepts and hordes of marketing companies saw the potential of holographic images. After Tupac’s posthumous holographic performance, he reentered the Billboard charts for the fi rst time in more than a decade, selling 4,000 copies of his 1998 album, Greatest Hits. The song he performed, “Hail Mary,” was downloaded 13,000 times the week after his Coachella appearance. “ The key is that if you’re a major corporation or a major brand and you see these events all the sudden you see a sea of camera phones go up, from their point of view, it’s ‘Put my brand here,’” explains Anthony Stevens, vice president of business development for AV Concepts. And that’s exactly what Nike, Inc. did. The multinational sportswear conglomerate employed AV Concepts to create a 8-by-12-foot holographic illusion of its Jordan Super.Fly 2 shoe for the Jordan Brand’s latest shoe launch. So how does a company that got its start running slide projectors at a John Deere event become the most soughtafter company for its services? “We started out as a very simpleminded company, based on how much money we had,” says Mandrick. “Our fundamental message was be the best we can be and make sure we have value beyond what they’re paying for. With the exception of the company’s custom-made screens — the largest being 13-by-80 feet with a 10M pixel resolution — all of its equipment can be purchased “off he shelf.” It’s just a matter of modifying the gear and knowing how to use it. The AV Concepts team has spent four years of trial and error perfecting its technology. And though most of its equipment is purchased off he shelf, it’s still nowhere near ready for everyday consumers. There are also little lessons along the way — Stephens recalls an instance when an observer saw a holographic projection on a building and called the fire department assuming the fire was real. Outside of revolutionizing the board room, entertainment and marketing, AV Concepts is looking into educational expansion in the medical and “You’re not going to do this for your high school graduation,” Mandricks says, adding projectors are $50,000 a piece and that’s before factoring in the power bill and the fact that an average gig requires six to 10 projectors. When it comes to finding a place, the company’s philosophy is simple, Mandrick says, “ The tallest ceilings you can get.” 15 AB | March-April 2014 MARKETING Resolve to beat the blog blues W e are likely all feeling refreshed and energized to tackle 2014 with fresh ideas and new ways to market our businesses. Get organized, develop a strategic plan, establish a budget, focus on operational improvements…and commit to writing a blog…suddenly I lost you. And if I tell you all the reasons you should, you likely will stop reading. So let’s approach this dreaded topic a different way; let’s agree that no one looks forward to writing a blog, keeping it updated, thinking of the topic and being relevant only to have to turn around and do it again. I am with you completely, in fact, my blog this month is going to be about dreading blogging. I have yet to be introduced to someone who looks forward to writing a blog for business. Personal blogs are different—they are updated, commented on, shared and speak straight to the heart. Why is there such a difference? Well, I contend it’s because we are approaching the entire issue of the professional blog the wrong way. Why should I blog? For those of you who have not even gotten to the point of blog topic frustration, I am assuming you are among the many who don’t even have a blog. Not an option—blogs are absolutely essential to your business’ marketing success. Why? Blogs unquestionably: • Drive website traffic. How often do you update any of the pages of your website? Not likely very often. Adding a blog to your website can transform the inbound traffic to your website because you are giving visitors something to come back for. • Are a leading contributor to Search Engine Optimization (SEO). Regular posts incite crawling from search Danielle Feroleto Marketing and SEO rewards that. • Increase your social media voice and presence. Most businesses are attempting to capture more exposure on social media and a blog is a natural way to contribute to this effort. • Positions your business as the authority and brings clarity as to what makes your business different. If you were given a paragraph for your target audience to read a few times a month, they would become much more clear on your culture, your services and what defines your business. Why wouldn’t you do that? Making it simple Gone are the days of long business blogs. Let go of the burden to drone on and on about a riveting topic that will leave the audience hanging on every word and frame the post to reflect on it daily. The best way to approach a blog with freedom and to have the time to maintain it is to follow these 5 simple rules: Keep is short and simple. One topic, three paragraphs and be done. Do not aim to exhaust a topic, just cover one angle. Bulleted lists, top 3, top 5, top 10 lists are great ways to structure a blog and make it easier to read and simple to scan. Discipline yourself to take no longer than 20 minutes to write the blog post. Generate ideas from everyday engines like Google, Bing, Yahoo, etc. If you search for your fi rm after just a few months of blogging, I would expect your blog page to come up fi rst in a search, it’s that powerful because it is new, organic content business. I recognize that writing it is only part of the problem; thinking of what to write about is the bigger issue for many. Consider all the material that surrounds you. If there is a question that you get from clients and prospects regarding your profession, write about that. If there is a local or national issue that is on the minds of your clients and prospects and you have an angle on it, write about that. Consider what services your clients are buying the most right now and why they are doing so and write about that. Repurpose material within your business. Often material that is blogworthy is sitting right under our nose. A colleague just did a presentation or wrote an article. You just completed a proposal for a prospective project. Or a team member completed a unique project with new discoveries and lessons learned. Incorporate the blogging task into a marketing/management meeting to share potential material that can be revised for your blog. Split it up. If there is only one person responsible for the blog, it has the potential to seem daunting and, as a result, tendency to get stale and left unattended. If you can find several people to write a blog entry one or two times a year, it not only brings new topics, but a fresh perspective and spreads the responsibility to the benefit of your blog. Solicit feedback and ideas. When you are writing a blog, do not write it like it’s an article. Instead, approach it like it is a conversation with ideas, quotes from others and questions. By doing this, you are giving your blog character and opening up the conversation to feedback and new topic ideas. Give the readers a teaser of what’s to come next, add photos, reference and hyperlink to other clients and other practices to get the reader pulled in to the blog more directly and get comments and sharing going. Blog does not need to be a four-letter word. By making the commitment to blog in 2014 and using practices that will keep it updated will produce many positive results and benefit your business in ways you might not expect. Happy blogging! Danielle Feroleto is the president and owner of Small Giants LLC, a marketing and business development firm based in Phoenix. 16 AB | March-April 2014 Master-Salt Cellar-AZBusMag-12.10:Layout 1 12/7/10 3:33 Fresh Seafood... Featuring the Valley’s largest selection of fresh fish and seafood • Live Maine lobster, Alaskan King Crab and Yakimono Hawaiian Ahi are just some of the delicacies that make the Salt Cellar Restaurant so popular • Maryland crab cakes, shrimp San Remo on artichoke pasta as well as charcoal broiled fish and Cajun-style blackened seafood are additional menu items you’ll want to try • Quiet, cozy and intimate, the Salt Cellar is a favorite for those who appreciate fine seafood • Don’t miss our popular twin happy hours daily from 4:00pm to 7:00pm and again from 10:00pm to 1:00am. 550 N. Hayden Rd • Scottsdale, AZ (480) 947-1963 • www.saltcellarrestaruant.com Dinner served nightly 17 AB | March-April 2014 BANKING How to shop for a business bank Experts offer guidance to help you choose a financial institution that fits By ALISON BAILIN BATZ F inally, after what feels like a decade of financial woe, Arizona businesses are on the uptick again. And not only businesses, it seems, but banks, too. So, with numerous local, regional and national banks in the area to choose from, how should one best go about choosing a bank for their business in this brave new economic world? “Choosing a bank is much like choosing a business partner. A good partner should share your core values and offer the resources, expertise and services you need to achieve your long-ter m financial goals,” says Kenneth Kellaney, senior vice president and senior regional commercial manager at National Bank of Arizona. “A bank should act like customer’s window, in that it shouldn’t be seen, but should provide protection, framework and focus for your financial vision.” Bill Aust, managing director of The Biltmore Bank of Arizona, agrees and notes that a banking partnership should begin by asking questions (see breakout). Convenience matters “One of the biggest questions we get asked by our potential customers is about our online banking services,” says Aust. “A decade ago, a bank’s location – and distance from the customer – was the key driver in many businesses’ decisions on where to bank. Today, with so many online platforms, some of our best customers are in outlying areas of our state or even beyond.” According to Aust, online services allow banks to focus beyond their physical location, and conversely allow businesses to look beyond theirs as well. “Absolutely consider convenience before making a decision. In addition to mobile services, some financial institutions have branches with a personal banker you can work with one-on-one while others only exist online,” says John Medina, senior vice president and division manager at Washington Federal. Time matters Time, in this case, is two-fold. “Take your time when choosing a banking partner,” says Medina. “Invest the time to find the bank that provides the services that are most important to your business. Whether it is a sweep account to manage cash flow or the ability to send wire transfers from your office, knowing your options and what your bank can provide is important.” Conversely, running a business is a time-consuming job, so time becomes of the essence eventually. “It’s important that once you choose a financial institution, you ensure they can help you manage your time and meet the changing needs of your business promptly and regularly. Choosing a single financial services provider to accommodate all your business needs will save you time and money. A few products and services that some banks offer to help you save you time and help you effectively manage your business include payroll services, merchant services, insurance, treasury management services, foreign exchange services, and business loans and lines of credit,” says Jennifer Anderson, business banking manager for Wells Fargo Arizona. “At the end of the day, a business owner wants a financial institution that can provide the personal service they require,” -John Medina Jennifer Anderson Bill Aust Kenneth Kellaney John Medina 18 AB | March-April 2014 THINGS TO CONSIDER Here are 20 questions to ask when considering a banking partner,according to experts at The Biltmore Bank of Arizona: 1. What is the bank’s reputation? 2. What are my current and mid-term credit needs? 3. What are my long-term needs? 4. Does the bank offer remote services? If not, wheres the bank located? 5. What have I liked and disliked about my prior banking relationships? 6. Will I need specialized help and attention? 7. Does the bank have customers in my industry? Will they allow me to talk to them? 8. Do I prefer a large or a small bank? 9. How involved do I want my bank to be in my business? Will they be willing to be this involved? 10. Will my bank be willing and able to recommend me for services outside the banking realm? 11. Who will be the key parties at the bank who I will be commonly involved with? 12. Do I believe that my bank will approach my problems as their problems? 13. What do the bank’s most satisfied and least satisfied customers say about them? 14. Does the bank have the necessary technology to meet my needs? 15. Does the bank allow me access to their executive l eadership and management as needed? 16. What is the bank’s credit limit? 17. Is the bank financially sound, and how do I determine that? 18. How does the bank charge for the transactions that I will be doing? 19. Do the bank’s values mirror mine and my business’ values? 20. What are the bank’s hours and is there someone to assist me after hours? Trust matters Anderson also notes it’s important to choose a bank that can act as a trusted financial advisor to help your business grow and succeed financially. Th is is often where your own values – and those of the bank – come into play. According to Kellaney, one should always weigh five initial core value propositions when considering a banking relationship. They are: • A 360-degree banking philosophy: Your bank should offer comprehensive financial solutions to meet all of your personal and business banking needs, making your day-to-day banking efficient and effective. • Perspective: Your bank should share your vision for your future and provide unique financial strategies to help you make it a reality. • Reserve: Your bank should offer exclusive products and services to you in order to provide flexibility, convenience and a premium return on your funds. • Collaboration: Your bank should bring value to your relationship and help you network with beneficial contacts. • Life: Your bank should make managing your finances easy, convenient and rewarding, so that you can spend more time focusing on what’s really important to you. Also, according to Medina, make sure the bank has sufficient capital to be considered financially sound. You can find information about the health of banks online at www.fdic.gov. “At the end of the day, a business owner wants a financial institution that can provide the personal service they require,” says Medina. “ The right institution understands the local business landscape and adds value to the business as it grows and changes.” 19 AB | March-April 2014 10726 5x4.75 4c Take your business to new places If you’ve got a vision, an SBA loan can help you get there. Our longer terms and lower down payments can help your business grow and keep our communities strong and vibrant. An SBA loan can help you: • Purchase commercial real estate • Acquire a business • Expand your business • Buy equipment • Build inventory Stop by and talk with a banker today. # 1 SBA lender* Borrow with confidence for the 5th year You can also give us a call at 1-800-545-0670 (Monday – Friday, 7:00 a.m. – 7:00 p.m. Central Time) or visit us at wellsfargo.com/biz to learn more. Wells Fargo is the #1 SBA 7(a) lender by dollars according to the U.S. Small Business Administration as of September 30, 2013. All financing is subject to credit approval and SBA eligibility. © 2013 Wells Fargo Bank, N.A. All rights reserved. (1165415_10726) Reputation-HalfPg-112213_Layout 1 11/22/13 2:13 PM Page 1 * 1165415_10726 7.125x4.75 4c.indd 1 12/10/13 9:32 AM Reputation A contractor’s reputation for excellence builds by completing projects on time, within budget, and by continually exceeding expectations. Building Successful Arizona Projects for 27 Years License B1-088897 480.497.2300 • fax: 480.497.9610 • www.bjerkbuilders.com 20 AB | March-April 2014 Making your business and home loan needs our top priority. Pinnacle Bank. Voted Arizona’s #1 Community Bank, ranked #3 in the state for SBA 7(a) lending by dollar volume and a 5-star superior rating by BauerFinancial. Whether you’re a small business owner looking for an SBA Loan or an individual looking for a residential mortgage lender, Pinnacle Bank can help you achieve your financial goals. We know what it takes to stay ahead and we understand your needs. Personalized service, local convenience and agile decision-making are just some of the ways we’ll raise your expectations. Plus, we were one of only five banks in Arizona to receive BauerFinancial’s 5-Star super ior r ating. Come find out what makes us Arizona’s #1 Community Bank, or visit us online at www.pinnaclebankaz.com. SCOTTSDALE • PHOENIX 21 AB | March-April 2014 22 AB | March-April 2014 2014 Embracing change Healthcare industry adapts to the new challenges faced by its leaders By MICHAEL GOSSIE 2014 HEALTHCARE LEADERSHIP AWARD FINALISTS Each year, Az Business magazine hosts the Healthcare Leadership Awards to honor the women, men and institutions that bring excellence and innovation to Arizona’s healthcare system. Here are the finalists who were chosen by a panel of industry experts and will be recognized at the 2014 Healthcare Leadership Awards on Thursday, April 10 at the Ritz Carlton in Phoenix. BIOSCIENCE COMPANY Barrow at PCH Barrow at Phoenix Children’s Hospital is dedicated to using innovative technology to help diagnose and treat children. This year, it joined the School of Biological and Health Systems Engineering at ASU to promote interdisciplinary collaborations and also purchased an alternative machine to prevent sedation for MRIs for children with various problems. Sonora Quest As the world’s leading provider of diagnostic information services, Sonora Quest’s’ Care360 cloud-based electronic health record (EHR) ranked N. 1 in several categories in the Black Book 2013 Rankings. Sonora is committed to innovative connectivity solutions that help doctors use diagnostics and other information to promote favorable outcomes for patients. T here could be a shift in the old saying: “Nothing is certain but death and taxes and changes in healthcare.” “Rapid change is the new normal in the health-care industry,” said Joe G.N. “Skip” Garcia, M.D., senior vice president for health sciences at the University of Arizona in Tucson. For the past decade, the healthcare industry has undergone a turbulent global transformation that experts never could have imagined. Healthcare reform, skyrocketing costs, fiscal constraints and fiscal restraint dominate the discussions during every election and around every water cooler. The healthcare industry is battling to control an unsustainable cost trajectory while trying to cope with an aging population that brings an increasing demand costly chronic disease management. All this turbulence occurs at a time when global healthcare costs, currently estimated at $6 trillion to $7 trillion, are projected to reach more than $12 trillion within just seven years. Trying to balance the health of a population while trying to take control of a spiraling healthcare system are our healthcare leaders, who are facing a constantly changing environment of their own. “On the leadership front, an important change has been the rise of physicians as chief executive officers of hospitals and health systems,” Garcia said. “To be successful, these physician leaders must understand the business of medicine as well or better than they understand the practice of medicine. Th is is especially 23 AB | March-April 2014 24 AB | March-April 2014 25 AB | March-April 2014 2014 BIOSCIENCE COMPANY Translational Genomics Research Institute (TGen) TGen has made great strides in the field if genomics medicine. TGen researchers work to help physicians prescribe drugs that are designed more intelligently, work more effectively and have fewer toxic side effects. They have received numerous grants to support research into brain cancer and brain injuries, advanced cancers, Parkinson’s, rare childhood disorders, and more. COMMUNITY OUTREACH/EDUCATION Barbara Kavanagh, Arizona Myeloma Network Kavanagh’s mission is to change the lack of information and support resources for myeloma cancer by forming the Arizona Myeloma Network and the Living with Myeloma Conference, which has grown to 300 people. She also introduced the Pat and Bill Hite Cancer Caregivers Education and Support Program for caregivers to receive C support and answers. M Catherine Ivy, Ben and Catherine Ivy Foundation Y After a personal loss, Catherine Ivy has raised $50 million CM for brain cancer research through the Ivy Foundation in the United States and Canada. The Ivy Foundation is MY the largest private funder of brain cancer research in the CY United States and focuses on diagnostics, treatments, and CMY quality of life. K Kathleen Goeppinger, Ph.D., Midwestern University Midwestern is Arizona’s largest health professions university in medical, dental, pharmacy and optometry colleges and contains Arizona’s first veterinary college. Goeppinger commutes weekly between the Arizona and Illinois campuses to oversee their development. At her behest, students and employees provide nearly 10,000 hours of community service annually. PROVIDED HEALTHCARE EXECUTIVE Tim Bricker, Chandler Regional and Mercy Gilbert Chandler Regional has undergone significant expansion since the arrival of Bricker in 2011. The hospital added a $9.9 million cardiac catheterization lab and a $125 million, five-story patient tower that will expand emergency services, adding six beds and 180 jobs. The hospital is also seeking a Level I trauma designation. Mary Lee DeCoster, Maricopa Integrated Health System DeCoster exemplifies the passion needed in the healthcare industry. With MIHS, she is responsible for more than $1 billion in gross revenue and a multitude of other responsibilities to help the uninsured and underinsured. She is a company leader for the Heart Walk, where she speaks about the loss of her daughter and about heart health awareness. BREAKING GROUND: The University of Arizona Cancer Center is a 2014 Healthcare Leadership Awards finalist for Medical Research Company of the Year. relevant today as we navigate the changes associated with the A ffordable Care Act and the move toward a more accountable, patient-centered health-care delivery system.” To prepare the healthcare leaders of today and tomorrow, the education system is changing as well. Grand Canyon University launched a doctoral program that teaches healthcare administrators to steer through the choppy waters of the A ffordable Care Act. “Nothing’s changing faster than the healthcare profession, and if you can navigate an organization through that, you – and it – will be fine,” said Dr. Wayne Schmidt, content chair in GCU’s College of Doctoral Studies. Mayo Clinic started a cutting-edge program that allows medical students to get both their M.D. degree from Mayo Medical School, and an MBA from the W. P. 26 AB | March-April 2014 27 AB | March-April 2014 2014 Carey School of Business at Arizona State University. “ Th is program is helping to educate some of the brightest medical minds of our future in such a way that they will be more aware of the business side of medicine, the patient experience and the costs for us, the taxpayers,” said Amy Hillman, dean of the W. P. Carey School. Matt McGuire, president and CEO of Cancer Treatment Centers of America at Western Regional Medical Center, said the rapid pace of change and the uncertainty of the healthcare environment are the two fundamental challenges that he and other healthcare leaders will face in the coming years. “In terms of the pace of change, a lot of that is driven by the complexity of the pharmaceutical landscape,” McGuire said. “Ten or 15 years ago, there were 30 or so chemotherapies that were provided for cancer patients. Today, there are more HEALTHCARE EXECUTIVE Tony Marinello, IASIS Healthcare As CEO of Mountain Vista, Marinello changed the hospital’s challenged reputation to one of national recognition, especially for its cardiac, stroke and trauma programs. He established a public-private partnership to help underserved patients and even provided response vehicles to treat non-emergent patients in their homes to keep them out of the emergency room. Robert L. Meyer, Phoenix Children’s Hospital Meyer is credited for the rapid and significant turnaround of Phoenix Children’s Hospital from the edge of financial failure to a successful $588 million expansion that made the hospital into one of the largest pediatric medical centers in the country. PCH is ranked in U.S. News & World Report’s Best Children’s Hospitals. Ed Myers, IASIS Healthcare Myers has expanded St. Luke’s Medical Center’s programs. The expansions include a partnership with the Behavioral Health Center, which helps the growing need for geropsych care, and the Grossman Burn Center, which focuses on a multidisciplinary approach to the treatment of burns and collaborates with organizations to bring prevention education to the community. HEALTHCARE ADVOCATE Dr. John Chen, Maricopa Integrated Health System Serving the community’s most vulnerable residents, Chen has helped thousands of patients within the Maricopa Integrated Health System. He sees patients who are in urgent need of treatment because of their lack of dental insurance or location in third world countries. He promotes dental care and hygiene to help prevent serious diseases. Dr. Randal Christensen, Crews ‘n’ Healthcare With Crews’n Healthcare, Christensen has helped and advocated for homeless adolescents. He has succeeded in reducing ER visits by 50 percent, increasing the connection of youths and behavioral health case managers by 41 percent, increasing patients screened for STV, HIV and hepatitis by 85 percent and growing the program to care for more than 6,500 patients. Gerri Hether, Orchard Medical Consulting Providing great care as a nurse case manager for people injured on the job, Hether receives the most challenging patients with the most complex injuries. She has one of the highest success rates of returning injured workers to productivity and optimal health in the state. SHAVON THOMPSON/AZ BIG MEDIA LEADING THE WAY: Matt McGuire, president and CEO of Cancer Treatment Centers of America at Western Regional Medical Center, is guiding CTCA into a new era of research. CTCA is a 2014 Healthcare Leadership Awards finalist. 28 AB | March-April 2014 of Central Arizona UCP of Central Arizona assists individuals with disabilities and their families. Those served have disabilities including cerebral palsy, autism, Down syndrome, developmental delays and learning disabilities. Our services include early intervention, an early learning center, day treatment & training, home & community based services, and information & referral. To learn more about our services and how you can help visit www.UCPofCentralAZ.org 1802 West Parkside Lane - Phoenix, AZ - 85027 1-888-943-5472 29 AB | March-April 2014 2014 INSURANCE PROVIDER Blue Cross Blue Shield of Arizona Marking its 75th anniversary in Arizona, BCBSAZ is committed to improving the quality of life for all Arizonans. The company focuses on providing the best value in health insurance as well as outside programs targeted to children and their families to help reduce childhood obesity. Health Net of Arizona Health Net of Arizona has been serving Arizonans since 1981 and has been Ranking Arizona’s No. 1 HMO for nine years in a row. Health Net of Arizona, together with Health Net Life Insurance Company, offer healthcare plans and specialty services including coverage for vision, dental, life insurance, chiropractic and alternative medicine. UnitedHealthcare of Arizona UnitedHealthcare serves more than 1.45 million Arizonans and is dedicated to helping people live healthier lives. It works to help simplify the healthcare experience, sustain relationships with care providers, empower consumers and improve affordability for consumers, employers and the larger healthcare system. LEGAL ADVOCATE Richard Mallery, Snell and Wilmer As the founding pro-bono chair and CEO of the International Genomics Consortium, Mallery was the driving force bringing the IGC and TGen) to Phoenix. In addition, he was the founding chair of the Molecular Profiling Institute, which was purchased in January 2008 by Caris Diagnostics of Dallas. He now serves on the board of Caris Diagnostics. Kristen Rosati, Polsinelli As an attorney dedicated to the healthcare industry, especially to healthcare privacy, health information exchange and clinical research, Rosati has written 12 books, 30 articles and made 200 presentations on healthcare topics. She also helped establish two nonprofits in Arizona that support health information exchange and health information technology. Martin L. Shultz, Brownstein Hyatt Farber Schreck Shultz led the 100-member Steering Committee that in 2002 launched Arizona’s Bioscience Roadmap, the state’s long-term strategy to advance its bioscience sector. Over 10 years, the Roadmap helped Arizona bioscience jobs increase by 45 percent and the number of bioscience establishments in Arizona rose 31 percent. PROVIDED LEADING THE WAY: Championed by Banner Alzheimer’s Institute, the Alzheimer’s Prevention Initiative is an international collaborative formed to launch a new era of Alzheimer’s prevention research by evaluating the most promising therapies. BAI is a 2014 Healthcare Leadership Awards finalist. that 100 targeted therapies in the pipeline. You have to be nimble and ready to adapt to that type of major change.” In terms of the uncertainty of the A ffordable Care Act and the implications that come with that, McGuire said there are a lot of unknowns over what the landscape of healthcare is going to look like and healthcare leaders are unable to define the shape that landscape will take. “ That change is going to be on the shoulders of healthcare workers,” McGuire said. “From the physicians to the nurses to the clinical support staff. As I think abut the future, leaders in healthcare are going to need to be relationship-based people persons that know how to communicate and engage in two-way dialogue. With all this change coming, a leader that is unable to adapt and rally a team around a future vision will fail. More than ever, the people skills of our healthcare leaders are going to be pushed to the limit.” Garcia said healthcare leaders must recognize that driving the industry toward future success will require capturing growth opportunities and increasing scale. “Finding and implementing the right pathway to growth is the industry’s 30 AB | March-April 2014 This ad was generously donated by Stevens Leinweber Construction 31 AB | March-April 2014 biggest challenge because of the changes those pathways will bring,” Garcia said. “Words like merger and acquisition are scary for small community hospitals, physician practice groups, and academic medical centers alike, given the differences in their respective cultures, missions and business models. “ That said, organizations must focus efforts on expanding market position and scale and creating the systems and networks that will drive down unit costs while delivering higher standards of care,” Garcia said. “In the affordable care era, it is all about expanding the number of covered lives and providing high-quality, cost-effective care. In the future, a relatively limited number of large healthcare organizations will be the ones delivering that care.” Other Valley healthcare executives have other views of the changes in the role of health industry leaders. 2014 MEDICAL CENTER OR HOSPITAL Banner Good Samaritan Medical Center Banner Good Samaritan Medical Center was named to the Becker’s Hospital Review list of 100 Hospitals with Great Heart Programs. The Cavanagh Heart Center is recognized as a leading provider of cardiac services and vascular research. The Medical Center was also home to the 100th set of quadruplets born at their facilities. Cancer Treatment Centers of America CTCA provides whole-person care for cancer patients that includes supportive therapies, naturopathic medicine, nutritional support and mind-body, chiropractic and spiritual care. They operate under the Mother Standard and every patient receives individualized care from a team of doctors that follows them through their journey. Scottsdale Healthcare As a nonprofit, Scottsdale Healthcare not only employs 6,500 staff members, but also is comprised of 1,400 volunteers who donate more than 155,000 hours of service each year. They are the largest employer in the City of Scottsdale and is known for its innovative medical technology, research and patient care. St. Joseph’s Medical Center St. Joseph’s Medical Center received Chest Pain Center Accreditation, which is an international acknowledgement that the hospital has a high level of expertise in treating patients with heart attack symptoms. They have also made great strides in diagnosing and curing Hepatitis C and even did Arizona’s first breathing lung transplantation. PROVIDED CHANGING EXPECTATIONS: “(Healthcare) providers who are able deliver the right care, at the right place, at the right time inside and outside of the hospital setting will be successful in the future,” says Tom Sadvary, CEO of Scottsdale Lincoln Health Network. Bob Campbell, senior vice president, business development and CSO, Phoenix Children’s Hospital: “Twenty years ago, hospital executive leadership was very focused on running a hospital. Now, these leaders need to be able to manage complex integrated delivery networks. Networks that, hopefully, can deliver on improving quality and managing total cost of care.” What’s coming: “Financial reimbursement models must change because of the demand to contain costs and this will be the biggest challenge healthcare leaders will face over the next five years. No one knows what reimbursement will look like in five years. In order to prepare leaders need to develop an innovative new workforce of the future. This workforce will need new skills focused on 32 AB | March-April 2014 St. Luke’s Medical Center Providing care for the Valley for more than a century, St. Luke’s has expanded from a 20-bed facility focused on tuberculosis to a 200-bed center that encompasses an inpatient/outpatient hospital, medical office buildings, behavioral health center and acclaimed burn center. MEDICAL COMPANY OF THE YEAR Medtronic Medtronic announced and launched several products and studies in 2013. Some of the announcements include the first human implant of the world’s smallest, minimally invasive cardiac pacemaker and FDA approval to enroll the first U.S. renal denervation clinical study for patients with moderate uncontrolled hypertension. yourAZhealth.com 33 AB | March-April 2014 2014 things like preventative care models based on genetic sequencing. Healthcare leaders need to make this transition in care while lowering cost.” Peter Fine, president and CEO, Banner Health: “ The recognition that when dealing with high degrees of complication and ambiguity, leadership matters and is a strategic advantage. In our organization, we invest heavily in leadership development because absent great leadership across the organization, you can’t effectively manage through the significant and ongoing reinvention of an industry we are experiencing.” What’s coming: “ The ability to reduce variability and enhance reliability to achieve improved clinical outcomes, create an enhanced consumer experience at a lower cost as the industry is reinventing itself. It’s like re-designing and then rebuilding a car while it’s going 90 miles per hour – an enormous challenge.” Dennis Lund, M.D., executive vice president, Phoenix Children’s Medical Group and surgeon-in-chief at Phoenix Children’s Hospital: “ The biggest changes that I have seen in the 2½ years that I have been in the Valley are health system consolidation and the formation of clinically integrated networks. Examples include the Dignity-PCH and Scottsdale-John C. Lincoln affi liations, and the Banner ACO, Arizona Care Network and Phoenix Children’s Care Network.” What’s coming: “Healthcare leaders will face unrelenting downward pressure on healthcare reimbursement over the next 5 years. Almost $3 trillion in healthcare costs rising at 3-5 percent per year in the United States is not sustainable. MEDICAL COMPANY OF THE YEAR Ventana Ventana is driving personalized healthcare through the development of “companion diagnostics” to identify patients most likely to respond favorably to specific therapies. Ventana has worked is currently engaged in more that 150 collaborative projects to develop and commercialize companion diagnostics globally. W.L. Gore and Associates W. L. Gore and Associates expanded FDA approval for its Viabahn endoprosthesis, which is a treatment of stenosis and thrombotic occlusions related to synthetic vascular access grafts. They also enrolled their first patient in a clinical trial of their Excluder iliac branch device that treats patients with common iliac artery aneurysms. MEDICAL RESEARCH COMPANY OF THE YEAR Banner Alzheimer’s Institute BAI has undergone a major prevention trial to evaluate a treatment in cognitively healthy older adults at the highest known genetic risk for developing Alzheimer’s disease at older ages. The study is part of the Alzheimer’s Prevention Initiative API, an international collaboration led by BAI to accelerate the evaluation of promising but unproven prevention therapies. Banner MD Anderson Banner MD Anderson spent the year fundraising and innovating for cancer patient treatment. It raised money for a $20 million goal to help with treatments and tests including stem cell transplants, lung cancer screenings, breast cancer drugs manufactured in Arizona, scorpion venom treatments and more. UA Cancer Center The UA Cancer Center used the Basic-Clinical Partnerships Research Grant program to support collaborative translational research pilot projects that are led by both a scientist and a clinician. This will fund six teams of investigators on topics including breast cancer, ovarian cancer, brain cancer, myeloma bone disease and lymphoma. PHYSICIAN OF THE YEAR Karen Corallo Chaney, Magellan Health Services Chaney provides clinical oversight for adults with mental illness. She initiated the Arizona Programmatic Suicide Deterrent System and the pilot, Driving Suicides to Zero, which utilizes screens, risk assessments, and interventions. No suicides were reported from the pilot and suicides by members of the behavioral health system has decreased by nearly 50 percent. PROVIDED CUTTING-EDGE HEALTHCARE: Barrow at Phoenix Children’s Hospital is the largest pediatric neuroscience center in the Southwest. Barrow at PCH is a 2014 Healthcare Leadership Awards finalist for Bioscience Company of the Year. 34 AB | March-April 2014 35 AB | March-April 2014 2014 PHYSICIAN OF THE YEAR David Notrica, Phoenix Children’s Hospital As the trauma medical director for PCH, Notrica helped create the only Level I Pediatric Trauma Center in Arizona for the evaluation, stabilization, treatment and care of children who have experienced a trauma. The program has expanded to treat 2,500 patients, making it one of the busiest pediatric trauma centers in the nation. Jimmy Chow, IASIS Healthcare Chow improved the field of orthopedics by helping to design and teach a hybrid technique of a minimally invasive total hip replacement where the surgeon builds a new hip from inside the body. This surgery results in no post-operative limitations and many patients are discharged within 24 hours. Chow is one of 10 surgeons in the world to perform his surgery. RESEARCHER OF THE YEAR David Jacofsky, CORE Institute Switching between his doctor’s coat and his suit coat, Jacofsky balances medical and business tasks. He is a nationally recognized expert in joint reconstruction and replacement, traumatology and oncology. He has expanded his organization to care for 43,000 new patients and plans to hire hundreds of new staff members Venkatesh G. Ramaiah, Arizona Heart Hospital Ramaiah, the medical director and director of vascular and endovascular research, successfully created the “un balloon,” which is used to remodel thoracic endografts without the wind sock effect. This products was able to be marketed and sold. Glen Weiss, CTCA Instead of pursuing a traditional academic research career, Weiss changed courses in order to broaden his focus to early drug development for lung cancer, thoracic cancer, skin cancer and rare cancers. He completed numerous clinical trials with investigational agents and helped contribute the approval of three drugs to the FDA. HEALTHCARE TO GO: Randal Christensen, MD, is medical director of the Crews’n Healthmobile, a doctor’s office on wheels that Phoenix Children’s Hospital sends into underprivileged neighborhoods to bring free comprehensive healthcare to homeless and at-risk children. Christensen is a 2014 Healthcare Leadership Awards finalist. PROVIDED Providers (hospitals and physicians) will continue to align to improve care while simultaneously lowering costs. The ‘focused factory’ approach may well serve to achieve these goals in specific areas, such as pediatric, cardiac and cancer care.” Tom Sadvary, CEO, Scottsdale Lincoln Health Network: “Successful healthcare leaders must be willing to be great partners and collaborators. We are now navigating the greatest period of change in our industry since Medicare was introduced. It takes resilience to weather the storm and limit disruption while continuing to invest in your organization, strengthening its commitment to patients and the community it serves.” What’s coming: “ The biggest challenge leaders face today is transforming our hospital-centric system of care into a system in which all facets of a person’s health and wellness become as important as care received within a hospital’s walls. Providers who are able deliver the right care, at the right place, at the right time inside and outside of the hospital setting will be successful in the future.” Jeff Stelnik, senior vice president, strategy, sales and marketing, Blue Cross Blue Shield of Arizona: “Today, while healthcare reform brings frequent shifts to our business, we have remained focused on our mission to improve the quality of life for Arizonans. Our commitment to our members can be seen in new health management and employee wellness programs, along with other changes that are lowering costs and increasing long-term health outcomes.” What’s coming: “Healthcare reform, along with the immense and swift changes it brings, will continue to be a challenge for healthcare leaders in all industries. Knowing this, I believe flexibility in an organization will be a key driver of success over the next five years.” 36 AB | March-April 2014 LIFETIME ACHIEVEMENT Linda Hunt, Dignity Health Hunt, who has served as the leader of Dignity Health in Arizona since 2012, has taken a leadership role to advance healthcare and the biosciences for the people of Arizona. She has worked diligently with legislators, business leaders, educators, scientists and community organizations in order to identify, formulate, and support policies that will give Arizonans better healthcare and raise the bar of knowledge. Congratulates Dr. Venkatesh Ramaiah 2014 Health Care Leadership Awards Finalist, Researcher of the Year At Abrazo Health, we believe true leaders are those who positively impact the lives of their patients. Dr. Ramaiah, Vascular Surgeon at Arizona Heart Institute, and Director of Peripheral and Endovascular Research, is the principal investigator in numerous research studies and protocols that exhibit innovative health solutions, and is committed to enriching the lives of patients every day. Arizona Heart Hospital | Arrowhead Hospital | Maryvale Hospital Paradise Valley Hospital | Phoenix Baptist Hospital West Valley Hospital | Abrazo Medical Group | Arizona Heart Institute North Peoria Emergency Center | West Valley Emergency Center AbrazoHealth.com 37 AB | March-April 2014 Healthtech in Arizona major concern we all share today is the quality and availability of healthcare. Spurred by the desire to raise the bar, technology innovation is occurring in Arizona that solves real world healthcare issues, positioning the state to become nationally recognized in the healthcare sector. Arizona has fostered the innovative spirit in technology and startups for generations. Innovation most often occurs when an entrepreneur identifies a concern they’re passionate about and then accelerates advancement of technology and research to achieve their desired outcome. We see evidence of that in our state all around us. According to the Arizona Commerce Authority (ACA), there are 263 firms focused on medical devices and equipment within Arizona which employ more than 6,000 people, representing 62 percent growth from 2002-2011. Another 36 companies engaged in pharmaceuticals and diagnostics employ almost 1,600 workers, a 55 percent increase during that same period. A multitude of collaborative partnerships takes place in Arizona among virtually every single company, university and research institution – creating a unique environment where healthcare 38 AB | March-April 2014 drives innovation 2014 A innovation flourishes. ACA also reports that from 2002-2011, the state’s three public universities spun off 7 bioscience startups and received 180 bioscience Steven G. Zylstra Technology patents. Arizona State University, Northern Arizona University and the University of Arizona conduct leading research in a wide range of subsectors. Taking advantage of the best R&D tax treatment in the nation, backed by the Arizona Technology Council, R&D activities span the state from Flagstaff to Tucson. Leading health and bioscience companies with a presence in Arizona include Sona fi, Scottsdale Healthcare and Sonora Quest Laboratories. Arizona is also home to bioscience funding leaders including the Flinn Foundation which supports the industry statewide, and the Ben and Catherine Ivy Foundation which supports brain cancer research. In just a few short years, BioAccel has also begun to change the bioscience landscape and economic potential of Arizona. Their focus is on identifying healthcare needs and then seeking out innovators that can bring both ideas and technology to address the problems. As BioAccel CEO MaryAnn Guerra likes to say, “Necessity is definitely the mother of invention.” Security of healthcare records is increasingly becoming one of those necessities. More than seven million patient records were breached last year, an increase of 138 percent from 2012, according to a report from IT security audit firm Redspin. What are organizations doing to prepare for breaches? Many organizations are turning to single-sign-on and authentication for Web-based applications and portals, auditing tools and log management and encryption. With its strong software industry, Arizona is in a great position to support exceptional healthcare IT security. Some credit it to our influx of retires and snowbirds, but the state also has numerous hospitals ranging from large, urban medical centers to small, community health care facilities. Prestigious research and treatment facilities include the Translational Genomics Research Institute (TGen), the Mayo Clinic, the Barrow Neurological Institute, the Banner M.D. Anderson Cancer Center, Cancer Treatment of America and the University of Arizona Cancer Center. Th is type of commitment and knowhow reinforces why Arizona is poised to be a leader in healthcare innovation. We need to continue to drive investment and increase the pipeline for future growth with pro-business policies and a topdrawer R&D tax credit. With that type of support, Arizona’s healthcare technology future will be in good hands. Steven G. Zylstra is president and CEO of the Arizona Technology Council. SM • phoenixchildrens.org • 39 AB | March-April 2014 40 AB | March-April 2014 TOP LAWYERS LIST ALTERNATIVE DISPUTE RESOLUTION Shawn K. Aiken Shareholder Aiken Schenk ashrlaw.com Richard A. Friedlander Member Dickinson Wright/Mariscal Weeks PLLC dickinsonwright.com Executive director Insight Employment Mediation insightmediation.com Amy L. Lieberman Paul Roshka Founding member Roshka DeWulf & Patten Rdp-law.com Shareholder Sacks Tierney P.A. sackstierney.com David C. Tierney Aiken’s ADR skills are rooted in nearly 30 years of business litigation experience. Named “Lawyer of the Year,” 2012 (Mediation, Phoenix) by Best Lawyers, Aiken ranks among Super Lawyers® “Top 50 Arizona Lawyers” (2009-2013). Friedlander is an experienced mediator and arbitrator handling matters throughout the Southwest and has mediated and arbitrated a myriad of disputes involving construction, real property, title and escrow, contracts, bankruptcy, insurance, bad faith, lender liability, employment and probate issues. Mediator and arbitrator Lieberman resolves employment litigation, business disputes, executive and workplace confl ict. She conducts neutral investigations, and is the author of “Mediation Success: Get it Out, Get it Over, and Get Back to Business.” Roshka is a commercial litigator and mediator who practices regularly before the federal and state courts, the SEC, FINRA and the ACC regarding securities issues and other general business matters. A veteran litigator and past chair of the State Bar’s ADR section, Tierney is a Best Lawyers selectee (arbitration and mediation) and member of the AAA Commercial and Construction Arbitration and Construction Mediation panels. Christopher L. Callahan Director Fennemore Craig fclaw.com Shareholder Tiffany & Bosco, P.A. tblaw.com Alisa J. Gray Mark A. Nadeau Co-managing partner DLA Piper dlapiper.com Founder Schleier Law Offices schleierlaw.com Tod. F. Schleier Jon Weiss Partner Lewis Roca Rothgerber LLP lrrlaw.com Callahan chairs the Business Torts and Personal Injury practice and counsels clients on alternative dispute resolution techniques and participates in arbitration and mediations. He represents business entities addressing toxic torts, insurance coverage and commercial transactions. Gray’s practice is concentrated in alternative dispute resolution related to probate and trust litigation, elder law and administration. Retained and appointed in complicated class actions involving minors/decedents and as guardian ad litem or dispute resolution master. Nadeau is widely recognized as a leading litigator and commentator on international dispute resolution. He has represented clients in many high-profi le disputes involving television, aviation, real estate, hospitality, energy, trade secrets and unfair business practice matters. Schleier’s success as a mediator is due to his experience in representing individuals and employers, as well as a belief that most employment-related disputes should be resolved short of parties expending significant time and resources on a legal battle. Weiss is an experienced trial and appellate lawyer. As a partner in the firm’s Litigation Group, he has a particular focus in the areas of professional liability, lawyer discipline, and complex business litigation. AB | March-April 2014 41 TOP LAWYERS LIST BANKING Mark S. Bosco • Shareholder Tiffany & Bosco, P.A. • tblaw.com Stanley D. Mabbitt • Of counsel Ballard Spahr LLP • ballardspahr.com Mabbitt counsels fi nancial institutions and other consumer fi nancial services providers on compliance with state and federal law and implementation of lending programs. He has worked at the Federal Reserve and at one of the nation’s largest banks. Bosco has established one of the largest, most quali fied banking, fi nancial services, foreclosure (trustee sales), bankruptcy, forcible detainer, mediation and REO practices in the nation. His practice includes all banking and real estate related litigation. James E. Brophy • Shareholder Ryley Carlock & Applewhite • rcalaw.com Robert J. Novak • Member Jennings, Strouss & Salmon, PLC • jsslaw.com Brophy is experienced in insurance and banking law, including the formation and licensing of insurance and reinsurance companies and banks and providing counseling concerning the regulation of banks and insurance companies. He has been recognized in Best Lawyers in America® for 2005-2012. Tia Cottey • Partner Novak assists banks, private and public, officers, directors, and shareholders in issues from regulatory compliances, dispute resolution, deal structures, bankruptcy issues and related matters. Bryan Cave LLP • bryancave.com Matthew Mehr • Partner Quarles & Brady LLP • quarles.com Martindale-Hubbell AV® Peer Review Rated and honored annually since 2006 by The Best Lawyers in America, Mehr focuses in the areas of real estate, commercial and taxexempt fi nance. Cottey’s practice emphasizes all aspects of real estate finance and real estate capital markets, including the representation of lenders, commercial mortgage loan servicers, special servicers, participants, and co-lenders. Erick Durlach • Shareholder Renaud Cook Drury Mesaros, PA • rcdmlaw.com Julie Rystad • Shareholder Gallagher & Kennedy • gknet.com Rystad represents parties in various commercia l finance transactions, including asset-based, equipment, and real estate loans and leases. In addition to structuring, negotiating and documenting client transactions, she advises clients in workouts and restructuring distressed loans. Jeffrey Verbin • Shareholder Greenberg Traurig • gtlaw.com Verbin brings more than 30 years of legal experience to his clients in the fi nancial services, real estate and sports and entertainment industries. He has represented investors and new ownership groups in sports facility and hotel acquisitions and franchisors in multi-state fi nancing transactions. Durlach handles a broad range of commercial litigation, including banking matters, business torts, and contract disputes arising out of a variety of contexts, such as construction and employment agreements. Brent Gardner • Partner Lewis Roca Rothgerber LLP • lrrlaw.com Gardner is a partner in the firm’s Finance and Bankruptcy group. For more than 28 years, he has represented lenders in major bankruptcy cases and in workouts of commercial and real estatebased loans. 42 AB | March-April 2014 TOP LAWYERS LIST BANKRUPTCY/REORGANIZATION Steven N. Berger Shareholder Engelman Berger, P.C. eblawyers.com John R. Clemency Shareholder Gallagher & Kennedy gknet.com Shareholder Ryley Carlock & Applewhite rcalaw.com John J. Fries John (Jack) J. Hebert Shareholder Polsinelli polsinelli.com Partner Squire Sanders Thomas J. Salerno squiresanders.com Salerno co-chairs t he fi rm’s international fi nancial restructuring practice. He has extensive experience representing distressed companies, acquirers and creditors in financial restructuring and bankruptcy proceedings, pre- and postbankruptcy workouts and corporate recapitalizations. Berger is focused on resolution of complex business disputes through effective representation of clients in bankruptcy or other reorganization proceedings, loan workouts, litigation and business transactions. Clemency is an Arizona State Bar Certified Commercial Bankruptcy Specialist with expertise across diverse industries assisting lenders, borrowers, secured and unsecured creditors, fiduciaries and asset buyers. Keen negotiator with courtroom experience in bankruptcy courts across the United States. Fries is a certified bankruptcy specialist recognized by the Arizona State Bar and American Board of Certification and regularly represents fi ancial institutions, businesses, trustees and creditors’ committees in complex bankruptcy cases and workouts. Hebert is a nationally recognized leader in bankruptcy and insolvency law. For over 35 years he has represented trustees and receivers in insolvency proceedings and several large banks on their workout and bankruptc y fi les. Susan Boswell Partner Quarles & Brady LLP quarles.com Partner Lewis Roca Rothgerber LLP lrrlaw.com Susan Freeman Daniel E. Garrison Managing member Andante Law Group andantelaw.com Founding shareholder Nussbaum Gillis & Dinner, P.C. ngdlaw.com Randy Nussbaum Lawrence E. Wilk Shareholder Jaburg Wilk jaburgwilk.com Named among the “Top 50 Attorney in Arizona” by Southwest Super Lawyers, Boswell brings more than 30 years expertise to her national bankruptcy and reorganization practice, representing both creditors and debtors. Freeman is a partner who concentrates her practice on business bankruptcy and on appeals of all kinds. With experience serving as individual counsel and as cocounsel, she helps in all aspects of business bankruptcy. Garrison has almost two decades of corporate restructuring, business bankruptcy and related experience with troubled business in the real estate development, retail, manufacturing, health care, telecommunications, construction, agricultural, mining, airline, and high-tech industries. Nussbaum’s 33 years of zealous advocacy in sophisticated, complex bankruptcy and insolvency cases has earned him high distinction nationally and locally and numerous peer-review awards. Nussbaum’s passion for the law is matched by his commitment to the Scottsdale community, his home for more than 50 years. Wilk has more than 33 years’ experience handling significant bankruptcy cases on behalf of trustees, creditors and debtors. Achievements include adjunct professor at ASU’s College of Law, Southwest Super Lawyer, Arizona’s Top Lawyers, rated AV Preeminent from Martindale-Hubbell and a Master in the Arizona Bankruptcy Inn of Court. 44 AB | March-April 2014 TOP LAWYERS LIST EMPLOYEE BENEFITS & INSURANCE Floyd Bienstock • Partner Steptoe & Johnson LLP • steptoe.com Bienstock is a partner at Steptoe who leads the Insurance Coverage and Bad Faith practice. He focuses on litigating insurance coverage and commercial litigation matters in state and federal courts. He was named Best Lawyers’ 2014 Phoenix Insurance Law “Lawyer of the Year.” Steven Plit • Partner Kunz Plitt Hyland & Demlong, P.C. • kunzlegal.com Super Lawyers designated Plitt one of the Top 50 Lawyers in Arizona. He was named Insurance Lawyer of the Year in 2012 by Best Lawyers. Plitt was also designated as one of the Best Lawyers in America. Michael E. Hensley • Partner Jones, Skelton & Hochuli, P.L.C. • jshfirm.com Gena L. Sluga • Partner Christian, Dichter & Sluga • cdslawfirm.com Hensley has been practicing employee benefits and insurance law since 1985 and has been selected to Arizona’s Finest Lawyers. Hensley shares his expertise in this field by actively presenting at seminars and conferences. Sluga is an AV-rated attorney who has been recognized by Super Lawyers as one of the 25 Top Women Lawyers in Arizona. Her practice emphasizes insurance coverage, and she is licensed in Arizona, Nevada and Texas. Helen R. Holden • Shareholder Sacks Tierney P.A. • sackstierney.com Cindy L. Shupe • Director Fennemore Craig • fclaw.com Shupe practices in the areas of pension and profit sharing, executive compensation, employee health benefits, taxation and tax planning for retirement accumulations. She chairs the fi rm’s ERISA and Employee Benefits practice and speaks nationally. Holden is a frequent writer on practical legal topics for employers. She is a member of the State Bar’s Labor and Employment Law Section and the Defense Research Institute’s Employment and Labor Law Committee. Kathryn A. Honecker • Shareholder Bonnett, Fairbourn, Friedman & Balint • bffb.com Honecker’s practice focuses on class actions in federal and state courts throughout the United States, representing plaintiff lasses in major consumer fraud, civil rights, employment and insurance sales practices cases and other complex commercial litigation. Patrick T. Stanley • Member Comitz | Beethe • cobelaw.com Stanley is particularly experienced in litigating insurance cases, including bad faith, individual disability, employer-sponsored disability and professional liability coverage matters. Anne L. Leary • Shareholder Gallagher & Kennedy • gknet.com Leary advises employers with respect to their 401(k), ESOP and other retirement plans, insured and self-insured health plans, and executive compensation programs. She counsels clients on ERISA fiduciary responsibility, ACA, HIPAA and COBRA issues. Kurt M. Zitzer • Partner Meagher & Geer, P.L.L.P. • meagher.com Zitzer is a litigation attorney whose practice focuses on insurance coverage, including writing coverage opinions and defending commercial insurance cases. He is also an experienced arbitrator and expert witness in matters regarding insurance coverage disputes, and bad faith claims. AB | March-April 2014 45 TOP LAWYERS LIST BUSINESS/CORPORATE LAW Joseph Crabb Partner Squire Sanders squiresanders.com Phillip Guttilla Shareholder Polsinelli polsinelli.com Partner Steptoe & Johnson LLP Kevin C. Hunter Robert Kant steptoe.com Hunter is a partner in Steptoe’s Corporate Securities & Finance practice. He counsels clients on business transactions including M&A’s, public and private securities offerings and joint ventures. Hunter was recognized in the 2013 edition of Southwest Super Lawyers. Shareholder Greenberg Traurig gtlaw.com Founder Rose Law Group roselawgroup.com Jordan Rose Crabb focuses his practice on corporate finance and securities matters, including merger and acquisition transactions, public and private securities offerings, and counseling corporate officers and directors. Guttilla counsels emerging growth companies and multinational enterprises in the areas of corporate law, mergers and acquisitions, securities and capital formation, hedge fund and private equity fund formation. He is also a CPA and a CFA. Kant has represented numerous large and small issuers of equity and debt securities in hundreds of securities transactions involving the sale of more than $20 billion of securities through virtually every major investment banking fi rm in the United States. He represents national, regional and local investment banking firms. In 13 years, Rose — a real estate and government relations specialist — has grown Rose Law Group into the largest womanowned law firm in the southwestern states. Rose’s passion is adding value to her clients’ business propositions – her goal being “to make my clients more money.” Scott Dewald Partner Lewis Roca Rothgerber LLP lrrlaw.com Member Ridenour Hienton & Lewis rhlfirm.com Robert J. Hackett Melissa G. Iyer Shareholder Burch & Cracchiolo bcattorneys.com Partner Ballard Spahr LLP ballardspahr.com Karen C. McConnell Robert A. Royal Shareholder Tiffany & Bosco, P.A. tblaw.com Scott DeWald concentrates his practice on mergers and acquisitions, financing and other commercial transactions, raising capital, joint ventures, executive compensation, new business formation, and complex and simple contracts. Hackett’s practice focuses in the areas of corporate, securities and banking law, including public offerings, private placements, mergers and acquisitions and corporate finance. He has represented issuers, underwriters, venture capita l firms, fi ancial institutions and purchasers of securities. Iyer has represented a number of governmental institutions in high profi le cases involving education, civil rights, negligence and constitutional issues. She also has litigated securities cases and business and partnership disputes. McConnell focuses on corporate and securities law, with an emphasis on mergers and acquisitions and private equity investment transactions. She also represents issuers in public offerings and private placements of debt and equity securities. Royal’s practice emphasizes intracorporate dispute and director, officer and manager liability issues. His practice has been limited to business litigation and business divorce. 46 AB | March-April 2014 FennemoreCraig.Com L AW T HAT LE ADS ™ C RE AT E S BE S T IN C L A S S CONGRATULATIONS TO OUR 2014 AZ BUSINESS MAGAZINE “TOP LAWYERS” Christopher L. Callahan Alternative Dispute Resolution Lori A. Higuera Employment and Labor Relations Jill M. Covington Healthcare John Randall Jefferies Construction Litigation Norman D. James Energy and Natural Resources Sarah A. Strunk Mergers and Acquisitions Cynthia L. Shupe Employee Benefits and Insurance Robert D. Anderson Environmental Law Mark A. Nesvig Real Estate Yvonne R. Hunter Government Relations For information about Fennemore Craig, go to FennemoreCraig.com or contact Tim Berg, Managing Partner, at 602.916.5000 ATTORNEYS PHOENIX DENVER L AS V EGAS N OGALES R ENO TUCSON TOP LAWYERS LIST COMMERCIAL LITIGATION John DeWulf • Founding member Roshka DeWulf & Patten • Rdp-law.com Greenberg Traurig • gtlaw.com Pamela Overton Risoleo • Shareholder DeWulf has extensive experience with complex commercial litigation, including contracts, business torts, trade secrets, intellectual property, partnership and products. He has represented multi-national clients as well as regional and local businesses and individuals. Overton Risoleo is listed as one of the top 25 Women lawyers in the state by Super Lawyers magazine. She currently serves as both National and Regional counsel, and has managed large litigation teams, many of which include lawyers from other national law fi rms. Daniel G. Dowd • President Cohen Kennedy Dowd & Quigley, P.C. • ckdqlaw.com Dowd is the President of CKDQ, a 15-lawyer firm specializing in complex commercial litigation. Dowd and his partners have been privileged to represent many of Arizona’s most respected business men and women in all variety of disputed matters. Randy Papetti • Partner Lewis Roca Rothgerber LLP • lrrlaw.com Papetti, partner and Practice Group Leader in the fi rm’s Litigation group, handles a variety of commercial disputes, particularly in cases involving partnerships and other joint ventures, real estate, banking, distributor terminations and restrictive covenants. Paul Eckstein • Partner Perkins Coie • perkinscoie.com Patricia Lee Refo • Partner Snell & Wilmer • swlaw.com Eckstein is focused on civil litigation (including appellate matters) involving commercial, legal malpractice, constitutional, Indian law and political law issues. He also frequently serves as a mediator and arbitrator. Refo’s practice is concentrated in complex commercial litigation and internal investigations, with extensive experience in fi nancial institutions litigation, professional malpractice defense, class actions, trade secret litigation, and commercial and business torts. Laura L. Kennedy • Partner Cohen Kennedy Dowd & Quigley, P.C. • ckdqlaw.com Kennedy is included in the 2011 and 2012 editions of Best Lawyers in America. In 2007, she helped earn a $360 million verdict in a commercial tort trial, the second-largest verdict in the history of Arizona. Timothy J. Thomason • Member Dickinson Wright/Mariscal Weeks PLLC dickinsonwright.com Thomason has more than 29 years of litigation experience in federal and state courts. He focuses primarily on litigation involving professional liability, real property, fi nancial institutions, trust and estate, commercial disputes, title insurance and escrow. Jeffrey H. Wolf • Partner Quarles & Brady LLP • quarles.com Named among the “Top 50 Attorneys in Arizona” by Southwest Super Lawyers and listed in The Best Lawyers in America every year since 2007, Wolf’s national practice focuses on franchise and distribution disputes. William J. Maledon Member and head of litigation practice Osborn Maledon • omlaw.com A graduate of University of Notre Dame Law School and former law clerk for Justice William Brennan of U.S. Supreme Court, Maledon is recognized as one of the leading commercial litigation and trial attorneys in Arizona. 48 AB | March-April 2014 TOP LAWYERS LIST CONSTRUCTION LITIGATION Michael S. Dulberg Shareholder Burch & Cracchiolo bcattorneys.com John Randall Jefferies Director Fennemore Craig fclaw.com Dulberg’s practice focuses on construction law and commercial litigation. He represents public and private owners, general contractors and subcontractors in contract drafting and negotiation, arbitration and trial of claims, surety claims and job site injuries. Partner Perkins Coie perkinscoie.com Jodi Knobel Feuerhelm Sharon B. Shively Shareholder Sacks Tierney P.A. sackstierney.com Shareholder Renaud Cook Drury Mesaros, PA rcdmlaw.com Denise J. Wachholz Jefferies litigates construction claims throughout the Southwest in the areas of defective specifications, constructive changes, acceleration, excusable and compensable delays, differing site conditions, terminations for default and structured settlements and lien foreclosures. Feuerhelm focuses on construction litigation, product liability and real estate. Her construction experience covers a wide range of disputes, including actions alleging failures in building materials and representation of developers, owners, contractors and other parties in disputes. Shively is a Best Lawyers and Super Lawyers selectee (construction) and among Super Lawyers’ “Top 25 Arizona Women” (2013). She is a member of the American Subcontractors Association and the ROC Industry Advisory Council. Wachholz, a litigator for more than 25 years with emphasis in construction litigation, successfully represented the architect in Flagsta ff A ffordable Housing v. Design Alliance, a widely cited 2010 Arizona Supreme Court published decision that expanded the economic loss rule. Frances Haynes Partner Lewis Roca Rothgerber LLP lrrlaw.com Co-managing partner Quarles & Brady LLP quarles.com Craig Kaufman Jay M. Mann Member Jennings, Strouss & Salmon, PLC jsslaw.com Shareholder Greenberg Traurig gtlaw.com Jeffrey Walsh Mark Worischeck Managing shareholder Sanders & Parks, P.C. sandersandparks.com Haynes is a partner and a leading attorney in the firm’s Litigation and Construction groups. Her practice emphasizes providing legal advice to businesses on all facets of commercial law, construction, and development issues. Recognized as Best Lawyers® 2013, Tucson Bet-theCompany Litigation Law “Lawyer of the Year” and MartindaleHubbell AV® Peer Review Rated, the Tucson office comanaging partner is a leader in construction litigation and tribal issues. Mann focuses his practice in the areas of surety, fidelity and construction law. In addition, Mr. Mann represents clients in commercial litigation matters and serves as an arbitrator and mediator. Walsh, who has practiced law for more than 30 years, focuses on business litigation and trials, real estate litigation and construction litigation, at both the trial level and on appeal. Worischeck’s practice emphasizes complex civil litigation. He devotes a significant portion of his practice to representing contractors and insurers in the areas of construction defect, personal injury and insurance coverage issues. 50 AB | March-April 2014 TOP LAWYERS LIST EMPLOYMENT/LABOR RELATIONS Laurent Badoux • Shareholder Greenberg Traurig • gtlaw.com Badoux focuses his practice on domestic and international labor and employment law, with an emphasis on compensation issues, class action litigation, cross-border movement of personnel, restrictive covenants and employee relations in a variety of industries. John F. Lomax, Jr. • Partner Snell & Wilmer • swlaw.com Lomax focuses on the defense of labor and employment matters. He represents employers in class and collective actions, wage and hour issues, restrictive covenants, trade secrets, a ffirmative action execution, employment agreements and EEO cases. Joseph T. Clees • Shareholder Ogletree, Deakins, Nash, Smoak & Stewart, P.C. ogletreedeakins.com Clees has been singled out as one of the top employment and labor law attorneys in the country. He represents employers throughout the United States in discrimination and wrongful discharge cases, as well as labor relations. Mark Ogden • Managing shareholder Littler • littler.com In 22 years of practice, Ogden has litigated more than 600 employment lawsuits to conclusion, including 26 jury trials to verdict. He is the co-chair of Littler’s Complex Litigation and Jury Trials Practice Group. Richard S. Cohen • Shareholder Jackson Lewis • jacksonlewis.com Stephanie Quincy • Partner Steptoe & Johnson LLP • steptoe.com Cohen has advised management on virtually all aspects of employment law for almost 40 years. He has been listed in Best Lawyers in America for more than 20 years and also ranked in the highest tier of Chambers, U.S.A. and in Super Lawyers. Quincy is a partner in the Litigation Department, who focuses on employment matters including wrongful termination, sexual harassment, defamation, and breach of contract claims. She was named to Southwest Super Lawyers’ 2013 lists of the “Top 25 Women” and “Top 50 Attorneys” in Arizona. Lawrence J. Rosenfeld • Partner Squire Sanders • squiresanders.com John Doran • Member Sherman & Howard • sah.com Represents employers in mass employment and wage/hour class and collective action litigation; employment discrimination and wrongful termination litigation; trade secret, unfair competition, restrictive covenant and employee loyalty litigation. Rosenfeld has more than 35 years of experience in the area of employment law. He is a fellow of the College of Labor and Employment Lawyers and a member of numerous professional organizations including the Employment Law, Litigation and Health Law Sections of the American Bar Association. Jay Zweig • Partner Bryan Cave LLP • bryancave.com Lori A. Higuera • Director Fennemore Craig • fclaw.com Higuera co-chairs the firm’s employment and labor practice group representing employers in internal and external investigations, arbitration, mediation, litigation, and administrative proceedings. She provides employment training and presents work-related seminars to professional organizations. Zweig practices employment law representing private businesses and public corporations in employment discrimination and sexual harassment claims; wrongful discharge claims; wage and hour disputes; employee hiring, discipline, and discharge procedures; employee handbooks and contracts. AB | March-April 2014 51 TOP LAWYERS LIST ENERGY AND NATURAL RESOURCES Thomas Campbell Partner Lewis Roca Rothgerber LLP lrrlaw.com Norman D. James Director Fennemore Craig fclaw.com Founding member Maguire & Pierce mpwaterlaw.com Rita P. Maguire Court S. Rich Senior partner Rose Law Group roselawgroup.com Partner Ballard Spahr LLP ballardspahr.com Lee A. Storey Campbell’s practice is concentrated in the areas of regulatory and administrative law, particularly energy, telecommunications, water and utility regulation. He often represents energy companies in regulatory and contractual matters. James practices natural resources and environmental law, including the Endangered Species Act, the National Environmental Policy Act, mining and public lands. His work involves litigation in the federal courts and rulemaking, permitting and other regulatory matters. Maguire served as director of the Arizona Department of Water Resources from 1993 through 2001, represented the state’s interests in the Colorado River Basin, was a key figure in the development of the Arizona Water Bank Authority, and played a central role in Indian water rights negotiations in Arizona. Rich is senior partner and chair of the fi rm’s renewable energy department. Rich appears regularly at the Arizona Corporation Commission often representing the nation’s largest solar installers and national solar industry groups. Storey leads Ballard Spahr’s water law practice and counsels clients on energy, Indian law, and natural resources issues. She has extensive experience with complex water rights litigation and settlement negotiations involving multiple parties. Joe Drazek Partner Quarles & Brady LLP quarles.com Shareholder Polsinelli polsinelli.com Margaret LaBianca Michael Patten Member Roshka DeWulf & Patten Rdp-law.com William Staudenmaier III Partner Snell & Wilmer swlaw.com Kenneth C. Sundlof Martindale-Hubbell AV® Peer Review Rated and honored annually since 2008 by The Best Lawyers in America, Drazek’s practice focuses on regulatory, litigation matters within Quarles’ Environmental Group and spans a variety of industries. LaBianca counsels clients on regulatory compliance and strategic considerations with respect to natural resources and water law including NEPA, endangered species, natural resource damages, Clean Water Act 404, land use, waste management, and the allocation of risk and liability for contamination. Patten practices in the areas of public utilities, electricity, water/wastewater, energy, gas and telecommunications regarding matters involving policy issues, rate cases, rulemakings, financings, line sitings, service area extensions, formal complaints and various ACC proceedings. Staudenmaier represents private/ public sector clients in acquiring and protecting water rights for industrial, agricultural and municipal uses. Member Jennings, Strouss & Salmon, PLC jsslaw.com Sundlof focuses his broad experience and expertise on a wide variety of issues facing the energy and utility industries, including industry trends and structure, and regulatory, business, contract, environmental, legislation and litigation issues. 52 AB | March-April 2014 [Arizona Summit Law School Class of 2014] [Arizona Summit Law School Class of 2014] [Arizona Summit Law School Class of 2015] STAND OUT. Perhaps the best way to stand out is by hiring the best legal practitioners. Arizona Summit Law School, formerly known as Phoenix School of Law, develops practice-ready graduates who offer an immediate impact. In short, our graduates have the tools needed to successfully practice law in any field. This makes them stand out—and offers you outstanding opportunity. See the difference Arizona Summit Law School can make by visiting AZSummitLaw.edu. For more details about our school’s on-time graduation rates, job placement rates, the median debt of students who completed the program, student tuition and other costs, and other important information, please visit our website at AZSummitLaw.edu. One North Central Ave · Phoenix, AZ 85004 602.682.6800 AB | March-April 2014 53 TOP LAWYERS LIST ENVIRONMENTAL LAW Robert D. Anderson • Director Fennemore Craig • fclaw.com Ryan Hurley • Partner Rose Law Group • roselawgroup.co Hurley has a wide range of experience in environmental and natural resources law helping clients with creative solutions to regulatory and transactional issues related to water, air, energy, and land use. Anderson practices in environmental and water resource law focusing on water rights and supply and wetlands (404) issues. He advises clients on planning, permitting and compliance issues associated with mining, energy and residential development. Carla Consoli • Partner Lewis Roca Rothgerber LLP • lrrlaw.com Consoli is a partner and Practice Group Leader of the fi rm’s Regulatory and Government Practice. She helps clients understand and navigate the environmental, water, cultural and natural resource laws a ffecting their businesses. Megan Lennox • Partner Bryan Cave LLP • bryancave.com Lennox represents clients regarding compliance with federal and state environmental regulatory programs. She also counsels clients regarding environmental due diligence for mergers and acquisitions, real estate transactions, and environmental insurance. Stanton Curry • Shareholder Gallagher & Kennedy • gknet.com Dan Muchow • Partner Quarles & Brady LLP • quarles.com Curry has expertise in complex Superfund sites, including eastern sediment sites, and air quality matters, including successful administrative, legislative and judicial challenges to unauthorized regulations. Work spans multiple states, Indian lands and Canada. Martindale-Hubbell AV® Peer Review Rated and honored annually since 2003 by The Best Lawyers in America, Muchow’s practice focuses on both general corporate matters as well as environmental and natural resources. Michelle De Blasi • Shareholder Greenberg Traurig • gtlaw.com Lucas Narducci • Shareholder Polsinelli • polsinelli.com De Blasi focuses her practice on environmental and energy law, with an emphasis on natural resources matters. She advises clients on matters including traditional and renewable energy project development, environmental permitting and compliance, and greenhouse gas emissions. Narducci has more than 25 years of experience counseling clients on compliance with environmental and related laws regarding their operations, manufacturing, offices, facilities, transactions, mergers, acquisitions, divestments, developments, audits, and other commercial and industrial settings. Christopher Thomas • Partner Squire Sanders • squiresanders.com Thomas practices environmental litigation, mediation and counseling on behalf of corporate, industrial and municipal clients in Arizona and throughout the United States. Judith M. Dworkin • Managing shareholder Sacks Tierney P.A. • sackstierney.com One of the “50 Most Influential Women in Business” (AzBusiness, 2013), Dworkin represents clients in water, environmental and natural resources matters and is a Best Lawyers selectee in Native American law and water law. 54 AB | March-April 2014 foo ist AWARDS Celebrating Culinary Craftsmen Visit azBIGmedia.com or call 602.277.6045 Coming April 24, 2014 The Ritz Carlton AB | March-April 2014 55 TOP LAWYERS LIST ESTATE AND TRUST LITIGATION John R. Becker Partner, Becker & House beckerandhouse.com Hope E. Leibsohn Member Sherman & Howard sah.com Partner Quarles & Brady LLP quarles.com James A. Ryan John C. Vryhof Partner Snell & Wilmer swlaw.com Gust Rosenfeld gustlaw.com Richard H. Whitney Becker’s practice includes estate planning for clients of moderate means, to sophisticated estate planning for high net worth clients. He is a Fellow of the American College of Trust and Estate Counsel and is listed in the Best Lawyers of America, Trusts & Estates. Leibsohn advises clients on will, trusts, power of attorney, gift, and transfer tax planning, lifetime wealth transfer through qualified personal residence trusts, grantor retained annuity trusts, family limited partnerships, planned giving, private foundations, and other sophisticated estate and gift tax planning strategies. Martindale-Hubbell AV® Peer Review Rated, Ryan’s practice focuses on complex commercial litigation, litigation involving direct sales companies and distributors, civil racketeering litigation, business torts, actions for breach of contract and class actions. Vryhof’s practice is concentrated in estate planning, charitable planning, foundation and nonprofit organizations, business succession planning, and international estate planning. Whitney’s practice includes estate planning, probate and trust administration, guardianships, conservatorships and nonprofit organizations. In particular, he represents clients with intergenerational family issues. He is AV® Preeminent™ rated by MartindaleHubbell®, representing the highest rating in legal ability and ethical standards. David L. Case Shareholder Tiffany & Bosco, P.A. tblaw.com Shareholder Sacks Tierney P.A. sackstierney.com Phoebe Moffatt Louis Silverman Founding partner Silverman Patton silvermanpatton.com Associate Lewis Roca Rothgerber LLP lrrlaw.com Peter Wand Juan Pablo G. Zaragoza Associate Polsinelli polsinelli.com Experience in estate planning; taxation; estate and trust administration; Probate Court petitions regarding will, estate and trust issues and modification or termination of irrevocable trusts; and assisting parties to resolve will, estate and trust controversies. A Certified Specialist in Estate and Trust Law and a Super Lawyers and Best Lawyers selectee, Moffatt represents clients in estate planning, probate and trust administration, guardianship and conservatorship, and beneficiary/heir matters. Silverman’s practice deals with all aspects of estate and wealth planning. He has been a member of the National Network of Estate Planning Attorneys, an association of lawyers across the country whose practices are exclusively dedicated to or include estateplanning law. Wand is a member of the fi rm’s Trusts and Estates, Taxation, and ERISA practices. He assists clients in identifying and implementing their estate planning and uses instruments and techniques best suited to their needs. Zaragoza counsels clients in the areas of estate planning, international estate planning, business succession planning, charitable planning, probate, trust administration, and guardianship/ conservatorship. He is bilingual in Spanish and holds an LL.M degree in taxation. 56 AB | March-April 2014 TOP LAWYERS LIST FAMILY LAW Barry C. Dickerson • Equity partner Udall Shumway • udallshumway.com Dickerson, a certified Family Law Specialist, handles matters involving child custody, paternity, relocation and interstate custody, child and spousal support, cases with issues of complex valuation and division of property, assets and debts. Michelle J. Perkins • Managing partner Owens & Perkins, P.C. • oplaw.com Perkins’ practice includes divorce, legal separation, prenuptial and postnuptial agreements, paternity, child support, custody and relocation matters. She earned the 2013 Martindale-Hubbell Client Distinction Award, which recognizes lawyers for their quality of service, value, responsiveness and communication ability. Alexander Poulos • Shareholder Tiffany & Bosco, P.A. • tblaw.com Kaine Fisher • Director of Family Law Rose Law Group • roselawgroup.com Fisher primarily handles highconfl ict, high-asset family law matters throughout the Valley. He was named the “Best attorney to have on your side to end things” by Scottsdale Living. Family law practice focuses on divorce, child custody and legal decision making, parenting time, child support, spousal maintenance, domestic disputes, orders of protection, juvenile dependency actions, and other issues regarding families and people living together. Douglas C. Gardner • Partner Davis Miles McGuire Gardner PLLC • davismiles.com Mitchell Reichman • Shareholder Jaburg Wilk • jaburgwilk.com Gardner works hard to help his clients reach appropriate agreements and to avoid trial through amicable settlement. However, Gardner is no stranger to the courtroom and will take cases through difficult and contested trials when appropriate settlement cannot be achieved. Angela K. Hallier • Managing partner Hallier & Lawrence PLC • hallierlaw.com Reichman is a board certified family law specialist who provides a problem solving, results-oriented approach to his clients. Mr. Reichman has been selected as a Best Lawyer in America. Steven M. Serrano • Shareholder Burch & Cracchiolo • bcattorneys.com Hallier has been a Certified Family Law Specialist since 1996 and is serving her fifth year on the Family Law Advisory Commission of the State Bar of Arizona, a committee that oversees the certification process for family law specialists. Serrano practices Family Law with emphasis on dissolution, including divorce representation and mediation, property division and business valuation matters and issues regarding child support, custody and paternity, premarital agreements, grandparents’ rights and adult adoptions. Susan M. Swick • Partner Ryan Rapp & Underwood • rrulaw.com Swick has been included in the Best Lawyers in America and Super Lawyers of the Southwest for family law. She was also fi rst chair of the State Bar of Arizona Family Law Practice and Procedure Standing Committee. Norma Izzo Milner • Member Jennings, Strouss & Salmon, PLC • jsslaw.com Izzo Milner concentrates her practice in the area of family law and domestic relations matters, including collaborative divorce, mediation, arbitration, parent coordination, custody and child support. AB | March-April 2014 57 TOP LAWYERS LIST GENERATION NEXT (Age 35 and under) Melissa A. Bengtson Associate DLA Piper dlapiper.com Kerryn Holman Associate Squire Sanders squiresanders.com Shareholder Tiffany & Bosco, P.A. tblaw.com Hamid Jabbar Shanks Leonhardt Associate Sanders & Parks, P.C. sandersandparks.com Partner Lewis Roca Rothgerber LLP lrrlaw.com Milton Wagner Bengtson practices in corporate and securities law, assisting companies with advice regarding SEC reporting and corporate governance; M&A transactions; and debt and equity financings. Holman’s practice is concentrated in complex commercial litigation in both state and federal courts. She has experience litigating a variety of matters, including: breach of contract, real estate, business torts, employment disputes, construction defects, and bankruptcy appellate work. Jabbar represents businesses and professionals in the financial, automotive, internet, e-commerce, and medica l fields. As a California and Arizona lawyer, routinely litigates across state lines in state and federal courts. Leonhardt focuses his practice in high value complex civil litigation with a specific emphasis in counseling and representing insurers in complex bad faith, construction defect, additional insured, personal injury and primary/excess coverage issues cases. Wagner focuses on business litigation, including primarily business torts and fi nancial disputes. He helps clients resolve cases of fraud and other financial misconduct, business interference, unfair trade practices, and similar disputes. Bryan J. Gottfredson Attorney Sacks Tierney P.A. sackstierney.com Associate Jennings, Strouss & Salmon, PLC Kami M. Hoskins Jessica R. Kenney Associate Andante Law Group andantelaw.com Associate Polsinelli polsinelli.com Wesley Ray Marian Zapata-Rossa Associate Quarles & Brady LLP quarles.com Bryan Gottfredson represents clients in business and corporate disputes. His experience includes litigation matters involving shareholder and partnership disputes, real estate, securities, breach of contracts, and other issues that arise in running a business. jsslaw.com Hoskins practices bankruptcy by representing debtors, unsecured creditors’ committees, and secured creditors both in and out of court. She also practices labor and employment and helps employers resolve complex employment matters. Kenney focuses her practice in the areas of business bankruptcy and corporate restructuring. She centers her legal representation on creative and practical solutions for business and corporate clients in need of fi nancial restructuring. Ray counsels realestate developers, banks, loan servicers, and ownership groups on resolving complex business and fi nancial problems. He is experienced in fi nancial restructuring and business litigation with specific emphasis on consensual debt restructurings and Chapter 11 bankruptcy proceedings. Named to “40 Hispanic Leaders Under 40” by Univision and Chicanos Por La Causa, Inc., and recently honored with a President’s Volunteer Service Award, ZapataRossa practices in the area of labor and employment. 58 AB | March-April 2014 AB | March-April 2014 59 TOP LAWYERS LIST GOVERNMENT RELATIONS Lisa Borowsky • Partner Davis Miles McGuire Gardner PLLC • davismiles.com Borowsky served on the Scottsdale City Council from 2009-2013. Her experience on the Council provides a background in municipal operations which provides a great benefit to her clients. As a recognized leader in her community, she frequently assists with lobbying efforts for the benefit of her clients. Robert D. Dalager • Shareholder Gallagher & Kennedy • gknet.com Joseph A. Kanefield • Partner Ballard Spahr LLP • ballardspahr.com Kanefield, former general counsel to Arizona Gov. Jan Brewer and State Election Director, focuses on government relations, constitutional law, civil and appellate litigation, public-private partnerships, and political law, which includes election, campaignfi nance, and voting matters. Timothy A. La Sota • Shareholder Tiffany & Bosco, P.A. • tblaw.com La Sota practices in the areas of government relations, regulatory and administrative law, election law and procurement. Dalager has expertise in government relations, administrative law and lobbying before the Legislature, executive branch, cities and counties. Known as champion for reducing undue regulation and his campaign finance, election law, candidate issues and PAC oversight experience. Michael Preston Green • Shareholder Brownstein Hyatt Farber Schreck • bhfs.com Green is a member of Brownstein Hyatt Farber Schreck’s government relations team. He has been a major participant in a broad spectrum of legislative areas for more than 35 years. His experience includes taxation, health care, housing, energy, transportation, and mining. John B. Shadegg • Partner Steptoe & Johnson LLP • steptoe.com Shadegg is a former congressman who represented Phoenix in the U.S. House of Representatives for 16 years. Now a partner in Steptoe’s Government A ffairs & Public Policy Group, he consults on energy, health care and telecommunications matters. Gregory Harris • Partner Lewis Roca Rothgerber LLP • lrrlaw.com Georgia A. Staton • Partner Jones, Skelton & Hochuli, P.L.C. • jshfirm.com Harris regularly interfaces with the Arizona Legislature and state agencies to help his clients who are either fighting to maintain an existing state law and/or championing a change in the law. Staton has been with Jones, Skelton & Hochuli for 30 years. Staton has tried more than 75 cases and has given a number of employment law presentations for various associations, including the International Association of Defense Counsel. Yvonne R. Hunter • Of counsel Fennemore Craig • fclaw.com Hunter monitors public policy initiatives for Fennemore Craig and its clients to ensure issues of interest are reviewed under the scope of current and future trends and issues a ffecting the State of Arizona. David K. Udall • Of counsel Udall Shumway • udallshumway.com Udall has handled zoning and development issues throughout Maricopa County. He is a former Mesa City Councilman, founder and second president of the East Valley Partnership and past chair of the Phoenix Business Coalition. 60 AB | March-April 2014 TOP LAWYERS LIST HEALTHCARE Richard B. Burnham Founding partner Gammage & Burnham gblaw.com Jill M. Covington Director Fennemore Craig fclaw.com Shareholder Renaud Cook Drury Mesaros, PA rcdmlaw.com William W. Drury, Jr. Gerald K. Gaffaney Burnham has represented virtually every Arizona hospital in litigation defining major principles of hospital reimbursement from government, commercial and private payers. G&B represents hospitals, physicians and providers to the mentally ill and developmentally disabled. Covington’s health law practice is devoted to defending hospitals, physicians, nurses, and other healthcare professionals in complex claims of medical negligence in state and federal courts, and advising healthcare entities on regulatory matters. Drury is a trial attorney whose practice is focused in medical malpractice and product liability. He was recently named the 2014 Phoenix “Lawyer of the Year” in Product Liability Litigation by the Best Lawyers in America®. Member Dickinson Wright/Mariscal Weeks PLLC dickinsonwright.com Partner Quarles & Brady LLP quarles.com Roger N. Morris Ga ffaney represents healthcare providers including physicians, group medical practices, hospitals, medical sta ffs, and ambulatory surgery centers. He has expertise in forming group practices, all forms of provider and managed care contracting, and Stark and fraud and abuse issues. Recently honored with the 2013 Distinguished Alumnus Award by the University of Pittsburgh School of Pharmacy, Morris serves on Quarles’ Executive Committee and as chairman of the Health & Life Sciences Industry Group. Edward O. Comitz Member Comitz | Beethe cobelaw.com Comitz heads the firm’s healthcare and disability insurance practice. He has earned a national reputation for prosecuting disability insurance claims on behalf of physicians, dentists, attorneys and executives whose benefits have been wrongfully denied. Member Jennings, Strouss & Salmon, PLC jsslaw.com Frederick Cummings J. Arthur Eaves Shareholder Sanders & Parks, P.C. sandersandparks.com Shareholder Sacks Tierney P.A. sackstierney.com Gaye L. Gould Kristen Rosati Shareholder Polsinelli polsinelli.com An accomplished trial lawyer, arbitrator and mediator, Cummings represents physicians, dentists, and other health care professionals in licensing matters, peer review proceedings and medical negligence cases, and manufacturers in medical products liability defense litigation. Eaves defends doctors, hospitals and other healthcare providers against allegations of malpractice and advises his clients regarding many subjects including healthcare regulations, medical records and subpoenas for records or testimony. Gould’s law practice encompasses healthcare law and appellate law. She is a “2013 Top Rated Lawyer” ( The American Lawyer) and former clerk to Arizona Supreme Court Justice Stanley G. Feldman. Rosati counsels hospitals, physicians and health care providers on HIPAA compliance, electronic health records roll-out, health information exchange, data sharing for research and clinical integration initiatives and clinical research compliance and clinical trials contracting. AB | March-April 2014 61 TOP LAWYERS LIST INTELLECTUAL PROPERTY Glenn S. Bacal • Founder Bacal Law Group • ipdepartment.net Bacal, who focuses primarily on trademarks, copyrights, trade secrets, computer and internet law, was the head of IP departments at various large law fi rms before founding his ow n fi rm in 2010. He was named 2014 Lawyer of the Year for Trademark Law for the Phoenix metropolitan area. Ari Bai • Shareholder Polsinelli • polsinelli.com Bai assists clients with foreign and domestic patent applications in the mechanical, electrical and computer disciplines. He prosecutes pending patent and trademark applications. Bai is a former patent examiner at the United States Patent and Trademark Office. John Cummerford • Co-managing shareholder Greenberg Traurig • gtlaw.com Cummerford focuses his practice on the legal and business needs of established and emerging growth companies, with an emphasis on software, Internet, hardware and related businesses. He advises a wide range of clients in regard to technology-related transactions. Charles F. Hauff, Jr. • Partner Snell & Wilmer • swlaw.com Hauff ’s practice includes IP counseling, patent, trademark and copyright prosecution, related litigation and licensing. He has technical experience in the chemical, biotechnical, mechanical, electromechanical, computer software, medical, acoustics and life sciences disciplines. Brian W. LaCorte • Partner Ballard Spahr LLP • ballardspahr.com LaCorte is a preeminent IP litigator who focuses on patent and trademark litigation before federal district courts, representing several prominent national companies in precedent-setting cases. He directs Ballard Spahr’s Phoenix patent litigation team. Emily Bayton • Partner Lewis Roca Rothgerber LLP • lrrlaw.com Bayton, partner and Practice Group Leader in the firm’s Intellectual Property group, focuses on protecting and defending her clients’ trademarks in the U.S. and worldwide. Her experience also includes copyright and rights of privacy/publicity. Rick Bryson • Shareholder and director Sanders & Parks, P.C. • sandersparks.com Bryson uses his 30 years of legal experience and leadership to solve clients’ legal problems. His clients’ goals are his goals. He has successfully handled complex litigation, intellectual property, employment, contract and corporate matters. Daniel J. Noblitt • Attorney The Noblitt Group • ngtechlaw.com Noblitt is a recognized expert in technology and intellectual property law, especially acquiring rights in patents, trademarks, copyrights, and trade secrets, as well as related transactions and litigation. George Chen • Partner Bryan Cave LLP • bryancave.com Chen partners with long-term clients on intellectual property assets. His practice includes litigation, licensing, counseling, and prosecution of patent, trademark, copyright, trade secret, unfair competition, Internet, cybersquatting, and other intellectual property matters. 62 AB | March-April 2014 Ira M. Schwartz • Managing partner Parker Schwartz, PLLC • psazlaw.com Schwartz practices primarily in the intellectual property area representing a broad range of clients domestically and internationally. He lectures frequently on computer and Internet law, intellectual property law and international arbitration. He is a judge pro tempore and regularly serves as a mediator and arbitrator. Arizona Real Estate Achievement Arizona Biltmore The Arizona Real Estate Achievement Awards, AREA Awards, are Arizona’s most prestigious residential real estate awards. The entire residential real estate industry from real estate companies to communities, law ﬁrms and builders, and mortgage brokers and banks will be honored at the AREA Awards, presented by Az Business Magazine. May 15, 2014 azBIGmedia.com 602.277.6045 AB | March-April 2014 63 TOP LAWYERS LIST MERGERS AND ACQUISITIONS Anne Kleindienst Shareholder Polsinelli polsinelli.com Mark Patton Partner Lewis Roca Rothgerber LLP lrrlaw.com Partner Ballard Spahr LLP ballardspahr.com Stephen M. Savage Terence W. Thompson Shareholder Gallagher & Kennedy gknet.com Managing partner Squire Sanders squiresanders.com John Welch Kleindienst has extensive experience in business formation, mergers and acquisitions, corporate debt finance transactions, equipment leasing and financing transactions, representation of issuers, borrowers and indenture trustees in tax exempt bond financings and franchising. Patton, a partner in the firm’s Tucson office, helps businesses make deals happen. His experience includes mergers/ acquisitions, private placements, joint ventures, business formations, and restructurings—many of which involve real estate. Savage, managing partner of Ballard Spahr’s Phoenix office, focuses on business planning and corporate, commercial, and real estate transactions. He has significant experience advising business clients on acquisitions and divestitures. Thompson has a highly accomplished 36-year career representing buyers and sellers in business mergers and acquisitions, complex structuring of strategic joint ventures and Native American enterprises. Advice and counsel to businesses on governance and operational matters. Welch has practiced for more than 25 years in the corporate and corporate fi nance areas. He has significant experience in domestic and international mergers, acquisitions and joint ventures, particularly in the fi ancial institutions, healthcare and renewable energy industries. Richard Lieberman Member Jennings, Strouss & Salmon, PLC jsslaw.com Co-managing partner DLA Piper dlapiper.com Steven D. Pidgeon Sarah A. Strunk Director Fennemore Craig fclaw.com Partner Perkins Coie perkinscoie.com Judy Weiss Quinn Williams Shareholder Greenberg Traurig gtlaw.com Lieberman has extensive experience in mergers and acquisitions in a wide variety of industries, including energy, healthcare, technology, manufacturing, finance and biotech, ranging up to $11 billion, in both public and private transactions. Pidgeon concentrates his practice on securities offerings and mergers and acquisitions. He has handled transactions totaling more than $40 billion during his career. Strunk advises clients in large and middle market M&A transactions. She has significant experience in the natural resource industry, fi nancial institutions and technology. Her experience spans transactions in China, South America and Mexico. Weiss focuses her practice on corporate matters including mergers and acquisitions, business counseling, secured transactions, public and private offerings, joint ventures, t he formation of entities and IP matters including technology transfer, licensing, distribution agreements and R&D agreements. Williams has represented leading public and private corporations, entrepreneurs, and investment funds for more than 29 years. Quinn’s M&A representations have included both Fortune 500 and middle market companies in aerospace, automotive, technology, retail, media, manufacturing and service industries throughout the United States. 64 AB | March-April 2014 AB | March-April 2014 65 TOP LAWYERS LIST REAL ESTATE Michael F. Beethe • Member Comitz | Beethe • cobelaw.com Steven Lisker • Partner Squire Sanders • squiresanders.com Lisker, a Certified Specialist in Real Property Law by the State Bar of Arizona, represents real estate developers and builders in the review, planning, acquisition, development, fi nancing, sale, leasing and regulatory compliance of real estate projects. Beethe is an experienced transactional attorney who focuses his practice on real estate development and finance, commercial and healthcare transactions, complex loan workouts and equine industry matters. Alexander L. Broadfoot • Shareholder Gallagher & Kennedy • gknet.com Mark A. Nesvig • Director Fennemore Craig • fclaw.com Broadfoot has expertise in office, industrial, retail and multifamily sectors, including acquisition, development, leasing, sales and financing. Expertise in commercial lease transactions in prominent mixed-use developments on public, private and Native American properties across the southwest. Edwin C. Bull • Managing partner Burch & Cracchiolo • bcattorneys.com Bull is the managing partner of the firm and is certified as a real estate specialist by the State bar of Arizona. His practice includes zoning, general plan amendments, specific area plan approvals, variances, development impact fees and real estate transactions. Nesvig practices in the areas of real estate transactions and financing. His work includes the purchase, development, fi nancing, leasing, operation and sale of a wide variety of properties and projects. Jody K. Pokorski • Partner Snell & Wilmer • swlaw.com Pokorski practices primarily in the area of real estate transactions, fi nance and regulatory matters, including work relating to commercial purchase and sale transactions, real estate fi nancing, master planned communities, subdivision matters, and leasing. Rebecca Burnham • Shareholder Greenberg Traurig • gtlaw.com Burnham represents real estate development interests in connection with the acquisition, planning, development, financing, operation and sale of real estate developments, as well as legislative and public policy matters pertaining to economic development and land use. Michael E. Tiffany • Shareholder Tiffany & Bosco, P.A. • tblaw.com Tiffany practices in the area of commercial transactions, primarily in strategic planning, business solutions, real estate and finance, including HUD insured loans for multihousing projects. Diane M. Haller • Partner Quarles & Brady LLP • quarles.com Paul M. Weiser • Managing shareholder Buchalter Nemer • www.buchalter.com. Martindale-Hubbell AV® Peer Review Rated and named among the “Top 25 Female Lawyers in the Southwest” by Southwest Super Lawyers, Haller is chair of Quarles’ Real Estate and Land Use Practice Group. Weiser’s practice focuses on commercial landlord/tenant law, including the drafting, interpreting and enforcing of leases and amendments related to office, retail, medical and industrial properties, as well as the handling of real estate brokerage issues, construction claims/defenses and creditors’ rights/debt collection. 66 AB | March-April 2014 1 7 5 0 AT TO R N E Y S | 3 6 LO C AT I O N S W O R L D W I D E˚ JABURG|WILK ATTORNEYS AT ROLLING UP SLEEVES, NOT HOURS. We’re not the big, overpriced law ﬁrm or the understaffed small ﬁrm. We’re the one-stop shop who stays one-step ahead. For your company, that means smart, practical legal solutions. We’re Jaburg|Wilk. Let’s get started. Greenberg Traurig is proud to congratulate the 2014 Arizona Corporate Counsel Award honorees. A special congratulations to Jill Harrison, W.L. Gore & Associates Private Company of the Year. 2375 East Camelback Road Suite 700 Phoenix, AZ 85016 602.445.8000 www.gtlaw.com STRONG LOCAL ROOTS. NATIONAL RESOURCES. GLOBAL REACH. Greenberg Traurig is a service mark and trade name of Greenberg Traurig, LLP and Greenberg Traurig, P.A. ©2014 Greenberg Traurig, LLP. Attorneys at Law. All rights reserved. Contact: Lori Cohen / Victoria D. Lockard in Atlanta at 678.553.2100. °These numbers are subject to fluctuation. 22780 Terminus 200 3333 Piedmont Road NE Suite 2500 Atlanta, GA 30305 Congratulations Jill Harrison Winner Private Company of the Year From your iends and colleagues at WL Gore & Associates, Inc. jaburgwilk.com // 602.248.1000 13-JABURG-0253 Half Page Ad.indd 1 6/19/13 1:42 PM AB | March-April 2014 67 TOP LAWYERS LIST SECURITIES AND CORPORATE FINANCE Charles Berry Shareholder Polsinelli polsinelli.com Roxann S. Gallagher Attorney Sacks Tierney P.A. sackstierney.com Co-managing shareholder Greenberg Traurig gtlaw.com Bruce Macdonough Frank M. Placenti Partner Squire Sanders squiresanders.com Of Counsel Bryan Cave LLP bryancave.com Marcel Valenta Berry counsels clients on capital formation and business management. He has extensive experience in securities regulation, public offerings, business mergers, acquisitions and sales, private placements and compliance with the periodic reporting requirements of the Securities Exchange Act of 1934. Gallagher’s practice focuses on public finance, with an emphasis on economic development. Her experience includes tax-exempt and taxable bond transactions, commercial loans, as well as certificates of participation, lease-purchases and other financing mechanisms. For more than 30 years, Macdonough has concentrated his practice on mergers and acquisitions, public and private securities offerings, other sophisticated corporate fi nance transactions, and providing general corporate counsel to public and private companies. Frank Placenti serves as the chair of Squire Sanders’ corporate fi nance and governance practice, and is nationally recognized for his work in corporate governance and mergers and acquisitions. Valenta advises entrepreneurs, private equity sponsors and businesses of diverse industries ranging in size from small privately-held enterprises to Fortune 50 companies in their full range of corporate transactional needs. Martin R. Galbut Managing partner Galbut & Galbut, P.C. galbutlaw.com Partner DLA Piper dlapiper.com Gregory R. Hall Lawrence McCormley Shareholder Tiffany & Bosco, P.A. tblaw.com Partner Gammage & Burnham gblaw.com Joseph P. Richardson Nancy L. White Partner Steptoe & Johnson LLP steptoe.com Galbut founded the firm, which is Arizona rooted and globally minded. The firm is recognized by the legal community in the fields of securities, corporate finance, real estate, business, litigation, arbitration and transactions. Hall representis companies in domestic and international mergers and acquisitions, debt restructurings, securities transactions, including public and private offerings of high yield and convertible debt and equity offerings of all kinds, venture capital and private equity transactions and bank financings. McCormley’s practice emphasizes corporate fi nance and lending representing borrowers and lenders in negotiating and documenting financial transactions and intricate commercial real estate purchases and sale, loan transactions and modifications both in and out of formal litigation. Richardson’s practice focuses on corporate fi nance and securities, mergers and acquisitions, banking, and business and corporate governance. He has substantial experience representing issuers in initial public offerings, secondary offerings, and private placements of equity and debt securities. White is a partner in the Corporate, Securities & Finance and Property Groups. Her practice focuses on international and domestic transactions, including M&As, project finance and refi nancing. She was named to Southwest Super Lawyers’ 2013 list of the “Top 25 Women” in Arizona. 68 AB | March-April 2014 TOP LAWYERS LIST SPECIALISTS Stacey Gottlieb • Of counsel Greenberg Traurig • gtlaw.com Specialty: White collar criminal defense Gottlieb focuses her practice on white collar criminal defense and development of compliance programs. Gottlieb’s white collar practice includes defense of corporations and individuals against state and federal indictments, as well as in pre-indictment investigations and negotiations. Edward G. Hochuli • Partner Jones, Skelton & Hochuli, P.L.C. • jshfirm.com Specialty: Transportation defense Hochuli, one of the founding partners of Jones, Skelton & Hochuli, has been practicing transportation defense for 38 years. Hochuli is an active member in the trucking industry and belongs to multiple organizations. Dean C. Short, II • Shareholder Gallagher & Kennedy • gknet.com Specialty: Sports law Having served as outside general counsel to the Arizona Diamondbacks and Arizona Cardinals, Short has amassed extensive experience in the representation of professional sports franchises, including player contracts, sponsorship agreements and development of sports facilities. Wendi A. Sorensen • Of counsel Burch & Cracchiolo • bcattorneys.com Sorensen is certified as a specialist in personal injury and wrongful death law by the State Bar of Arizona due to her litigation experience state and federal court. Her practice focuses on aggravated liability and damages matters and premises liability cases. Jonathan James • Partner Perkins Coie • perkinscoie.com Specialty: Patent litigation James focuses on patent litigation for technology companies. He also frequently counsels clients about patent enforcement and licensing issues. He has extensive experience advising clients about negotiating with and litigating against “nonpracticing entities.” Patrick J. McGroder • Shareholder James A. Ullman • Partner Quarles & Brady LLP • quarles.com Specialty: Franchise law Named among the “Top 50 Attorneys in Arizona” by Southwest Super Lawyers and listed in “Best Lawyers” since 1995, Ullman is a member of Quarles’ Corporate Group with a focus on franchising, licensing and distribution. Gallagher & Kennedy • gknet.com Specialty: Catastrophic injury and wrongful death litigation Pavneet Singh Uppal • Managing partner Fisher & Phillips LLP • laborlawyers.com Specialty: Trade secrets and unfair competition McGroder is known for his career of high profi le cases resulting in large awards and settlements for clients, often stimulating social reform for the greater good. Recognized by his peers as one of America’s top trial lawyers. Uppal has a national practice devoted to a wide variety of labor and employment law topics including trade secrets, duty of loyalty, the Computer Fraud & Abuse Act, state trade secrets and unfair competition statutes. Edward F. Novak • Shareholder Polsinelli • polsinelli.com Specialty: Government investigations Novak has extensive jury, nonjury and appellate experience in criminal defense matters, complex civil litigation and government agency investigations in the areas of health care, banking, securities, environmental, education, government contracting and civil rights. Rebecca A. Winterscheidt • Partner Snell & Wilmer • swlaw.com Specialty: Immigration law Winterscheidt represents companies to obtain immigrant and nonimmigrant visas for their alien workforce and helps develop long term workable immigration strategies. Rebecca advises foreign clients on EB-5, EB-1 and other investment related visa opportunities. AB | March-April 2014 69 TOP LAWYERS LIST TAX Charles E. Davis Co-founder and managing partner Davis Miles McGuire Gardner PLLC davismiles.com Harry Friedman Shareholder Greenberg Traurig gtlaw.com Davis has more than 38 years experience in business and commercial transactions, real estate, taxation law and estate planning. Davis has represented large corporations, small businesses and individuals and has advised his clients in tax planning and numerous other legal and business matters. Friedman has experience in the area of general business tax planning, including the formation of limited partnerships and limited liability companies, mergers and acquisitions of both private and public corporations and in representing tax exempt organizations. Partner Frazer Ryan Goldberg & Arnold LLP frgalaw.com Yale F. Goldberg Eliot Kaplan Partner Squire Sanders squiresanders.com Having worked in the tax division at the U.S. Department of Justice, Goldberg was able to see the strength of the government and he learned the need for empathy for clients and the importance of vigorous advocacy to push back hard against the government as it pushes against its citizens. Kaplan’s practice is focused on international, federal, state and local tax issues, real estate transactions, private equity transactions, commercial and contract matters, mergers and acquisitions and other corporate matters. Member Jennings, Strouss & Salmon, PLC jsslaw.com Jack N. Rudel Rudel is certified as a Tax Specialist by the State Bar Board of Specialization, and provides representation to clients in tax (U.S. and International), general business planning, corporate law, mergers and acquisitions, and real estate. Pat Derdenger Partner Steptoe & Johnson LLP steptoe.com Senior counsel The Frutkin Law Firm, PLC frutkinlaw.com Harvey L. Frutkin Joel K. Heriford Shareholder Burch & Cracchiolo bcattorneys.com Shareholder Burch & Cracchiolo bcattorneys.com Martha C. Patrick Richard C. Underwood Partner Ryan Rapp & Underwood rrulaw.com Derdenger is a partner in Steptoe’s Tax group who focuses on federal, state and local tax law. He was named to Southwest Super Lawyers’ 2013 list of the “Top 50 Attorneys” in Arizona and was named Best Lawyers’ 2012 “Phoenix Tax Lawyer of the Year.” Frutkin has practiced in the area of tax law for more than 40 years. He is the author of “Taxation of Executive Compensation: Planning and Practice,” LexisNexis, 1983 (updated semiannually). He has served as adjunct professor of law in federal corporate taxation at Case Western Reserve University School of Law. Heriford practices in estate planning and taxation, retirement planning, asset protection planning, revocable living trusts, irrevocable life insurance trusts, special needs trusts, family limited partnerships, family limited liability companies, asset protection trusts and charitable remainder trusts. Patrick’s practice deals exclusively with tax controversies. Coming from the IRS, Martha represents taxpayers involved in civil and criminal tax controversies before the Internal Revenue Service and the Arizona Department of Revenue. Underwood has spent 30 years working in various areas of tax law and employee benefits law. He advises employers with regard to retirement plans, stock benefits and executive compensation and has represented employers in front of the IRS. 70 AB | March-April 2014 Brownstein_AZBusinessMagazine_3.5x4.75_4c.pdf 1 2/21/2014 11:22:07 AM RYC13_2627_AZ_Business_Mag_3.5x4.75_MarApr2014.indd 1 2/20/14 3:31 PM C M Y CM MY CY CMY K AB | March-April 2014 71 The Tribal Leaders of the Arizona Indian Gaming Association congratulate Terry Rambler, AIGA Chairman, for being recognized as one of the 25 Most Inﬂuential Minority Business Leaders in Arizona. We salute Chairman Rambler’s leadership and achievement on behalf of Tribal gaming in Arizona. Tribal gaming directly beneﬁts all Indian people who live on tribal lands, creates thousands of jobs for Arizonans and generates shared revenue that supports statewide needs like education and trauma and emergency care. A R I Z O N A I N D I A N G A M I N G A S S O C I AT I O N A D V O C AT E S • E D U C AT E S • P A R T N E R S • P R O M O T E S 2214 N. Central Avenue Suite 250, Phoenix, Arizona 85004 | 602.307.1570 | azindiangaming.org 72 AB | March-April 2014 Most Influential Minority Business Leaders in Arizona By MICHAEL GOSSIE 25 hat would you do if you opened the pages of this magazine and saw Jerry Colangelo listed as one of the 25 Most Influential Minority Business Leaders in Arizona? You’d do a double take, but it’s not out of the realm of possibilities. Consider this Census breakdown of the 439,633 Arizona residents who were under age 5 in 2012: • Hispanic: 196,776 (44.8 percent) • Non-Hispanic white: 171,888 (39.1 percent) • American Indian and Alaska Native: 22,198 (5 percent) • Black: 18,617 (4.2 percent) • Asian: 11,311 (2.6 percent) • Two or more races: 18,088 (4.1 percent) • Native Hawaiian/Pacific Islander: 755 (0.17). If you combine numbers like that with the fact that 91.7 percent of the nation’s population growth between 2000 and 2010 was attributed to racial and ethnic minorities — with the largest segment of population growth occurring in the Hispanic W community — lists like the 25 Most Influential Minority Business Leaders in Arizona of 2014 will likely become obsolete in our lifetimes. Until we get there — and as our state’s minority population moves toward majority status — it’s important to notice that the state’s most dynmanic business leaders have helped fuel our economic recovery and growth ... and many of them just happen to be minorities. And while the future looks bright, we still have work to do in overcoming outdated perceptions. According to a 2012 Minority Business Enterprise Report commissioned by the Arizona Hispanic Chamber of Commerce and the Phoenix MBDA Business Center, a significant portion of minority-owned businesses in Arizona have had problems earning the trust of their customers, suppliers, peers and lenders and need support from within the business community to help break down some of these misconceptions and stigma. The men and women you will meet over the next several pages have changed that perception. 73 AB | March-April 2014 25 MOST INFLUENTIAL MINORITY BUSINESS LEADERS Diane Enos President Salt River Pima-Maricopa Indian Community Heritage: Onk Akimel O’Odham, or one of the River People otherwise known as Pima Enos is the 23rd president of the Salt River Community and the second women elected to the office. Enos is the first member of the Community to become a lawyer and practiced in the Maricopa County Public Defender’s Office for 11 years. Her hope for professional legacy: “The top quality I’d like to be remembered for is being someone who was unafraid to try something new and to do it with integrity for the good of my people.” LILLIAN REID/AZ BIG MEDIA Benito Almanza Arizona president Bank of America Heritage: Mexican-American A graduate of Stanford University and the University of Santa Clara, Almanza has been with Bank of America for 34 years. He is a member of the Teach for America Arizona Board. His hope for professional legacy: “Working every day with great teammates to make our community better and surrounding myself with strong leaders and developing them to replace me.” Glynis Bryan CFO Insight Enterprises Inc. Heritage: Jamaican Gonzalo de la Melena Jr. President and CEO Arizona Hispanic Chamber of Commerce Rufus Glasper Heritage: African American Chancellor Maricopa Community Colleges As the CEO of one of the nation’s largest systems of community colleges, he is leading MCCCD to address the community’s education and workforce training needs. His hope for professional legacy: “An educator who focused on human rights and education for firstgeneration college students, quality healthcare, workforce and jobs, and re-framing an institution for the future.” Bryan is responsible for setting the company’s financial strategies; ensuring the company has the appropriate financial and operating controls and systems in place to support future growth; and serving as a financial and business advisor to the leadership team. Her hope for professional legacy: “Setting a standard of excellence in an organization and helping teammates reach their full potential.” Heritage: Peruvian and Mexican De la Melena directs the state’s leading advocate representing more than 60,000 Hispanic business enterprise and has 20 years of global brand management, business development and Latino marketing experience gained from conducting business in more than 30 countries. His hope for professional legacy: “For helping the lifeblood of our economy, small businesses, prosper – especially minorityowned businesses.” 74 AB | March-April 2014 Scottsdale Scottsdale Largest Home & Garden Show Saturday, March 29 10am-5pm Sunday, March 30 10am-4pm WestWorld GO BIG Make azBIGmedia.com your new home page for news New to Market: Arizona Center for Law and Society BRING THIS FOR FREE ADMISSION For more information: 602.277.6045 or EXPOSAZ .COM MAGAZINE 75 AB | March-April 2014 25 MOST INFLUENTIAL MINORITY BUSINESS LEADERS Clarence McAllister President and CEO Fortis Networks Heritage: Black Latino McAllister was born in Panama and earned degrees in electrical engineering from ASU and an MBA from Nova Southeastern University. In 2000, he and his wife Reyna started Fortis, a certified 8a and HUBZone government contractor specialized in engineering, construction and technology services. His hope for professional legacy: “As an immigrant who came to this country in search of the American Dream, and built a business that employs more than 100 Americans.” COURTNEY PEDROZA/AZ BIG MEDIA Deborah Griffin Heritage: Gila River Indian Community and Mexican President of the board of directors Gila River Casinos Edmundo Hidalgo Leezie Kim Partner Quarles & Brady Heritage: Korean-American Kim returned to Quarles & Brady after four years of service as a White House appointee to the U. S. Department of Homeland Security and as general counsel to Arizona Gov. Janet Napolitano. Her hope for professional legacy: “As a trusted counselor to and partner with leaders in business, government and politics who found new ways to get things done that make life a little better for us all.” David Kong Heritage: Asian President and CEO Chicanos Por La Causa President and CEO Best Western International Since taking control in 2004, Kong has guided Best Western International through a brand resurgence, winning numerous awards for training, social media and ecommerce initiatives. Brand Keys ranked Best Western No. 1 in customer loyalty for four consecutive years. His hope for professional legacy: “I’d like to be remembered for having made a positive difference – in Best Western, in the industry and the lives of our associates and our hotel staff.” Heritage: Mexican-American His hope for professional legacy: “I would like to be remembered as someone who made a difference in the community ... As the Hispanic community goes, so will the State of Arizona. My focus has always been in support of education and ensuring that young people get the opportunities I received as I was beginning my career. I am blessed to have been mentored by many individuals who were willing to invest in me and I have the responsibility to do the same.” Griffin leads Arizona’s largest minority-run business with more that 2,500 employees. Her hope for professional legacy: “I want to be remembered for creating a legacy of selfsufficiency and volunteerism in my community. My Tribe needs only to seek within themselves and have confidence in the beauty of their abilities to continue this legacy.”developing them to replace me.” 76 AB | March-April 2014 25 MOST INFLUENTIAL MINORITY BUSINESS LEADERS Roxanne K. Song Ong Chief presiding judge Phoenix Municipal Court Heritage: Chinese American Song Ong, who chairs the Arizona Supreme Court Commission on Minorities, was the first Asian female judge in Arizona and first minority to be named as Phoenix chief judge. Her hope for professional legacy: “It would be my great honor to be remembered for three primary things: (1) my work in judicial and civics education, (2) the promotion of cultural competency and diversity in the judicial and legal profession, and (3) promoting access to justice for all Arizonans through legal services and education.” COURTNEY PEDROZA/AZ BIG MEDIA Paul Luna Heritage: Hispanic President and CEO Helios Education Foundation Luna leads Helios Education Foundation, a philanthropic organization dedicated to creating opportunities for individuals in Arizona and Florida to succeed in postsecondary education. He is the former president of Valley of the Sun United Way and has held positions with Pepsi, IBM and the Office of Governor Bruce Babbitt. His hope for professional legacy: “That I cared about our community and helped make it better.” Steve Macias President and CEO Pivot Manufacturing Heritage: Hispanic Louis J. Manuel, Jr. Chairman Ak-Chin Indian Community Heritage:Tohono O’odham Nation and Ak-Chin Indian Community Manuel has diversified his Community’s economy with Ak-Chin Farms, Harrah’s Ak-Chin Casino, Santa Cruz Commerce Center and a partnership with the Super Bowl Host Committee. His hope for professional legacy: “That my decision making gave value and sustainability in promoting a strong future and self-reliance for the people I serve.” Rodolfo Parga, Jr. Managing shareholder Ryley Carlock & Applewhite Heritage: Mexican Macias serves on the Governor’s Council on Small Business and is co-chair of the Supply Chain/ Buy Arizona Committee, which is exploring ways government can help promote Arizona businesses. His hope for professional legacy: “Someone who made a positive impact in promoting manufacturing as a worthwhile and valuable industry that provides quality jobs to the community.” Parga has been named in multiple editions of Southwest Super Lawyers®, including in 2014. He also serves on the doard of Chicanos Por la Causa, a leading nonprofit helping advance and create economic and educational opportunities. His hope for professional legacy: “I would like to be remembered as always trying my best to do the right thing, and being fair and loyal.” 77 AB | March-April 2014 25 MOST INFLUENTIAL MINORITY BUSINESS LEADERS Debbie Cotton Director Phoenix Convention Center Heritage: African American Cotton manages a staff of 240 employees, a budget of $47.5 million and is the city’s chief representative to the state’s tourism and hospitality industry. Her hope for professional legacy: “Throughout my career, I’d like to be remembered for adhering to high ethical standards and inspiring individuals to pursue careers within public service.” COURTNEY PEDROZA/AZ BIG MEDIA Alfredo Molina Chairman Molina Jewelers Heritage: Hispanic Molina went from fleeing Cuba as a boy without a change of clothes to selling the Archduke Joseph diamond for $21.5 million, the most ever paid at auction for a colorless diamond. His hope for professional legacy: “I would like to be remembered as someone who made a difference. I believe that every individual is a precious jewel and it is my commitment and social responsibility to ensure they become brilliant.” Dan Puente Owner D.P. Electric Heritage: Hispanic Puente founded D.P. Electric in 1990 out of his garage with one truck and has built it into the largest Hispanic-owned company in Arizona. His hope for professional legacy: “As an individual who created a company that set industry standards, gave back to an industry generous with opportunity and helped people grow personally and professionally.” Terry Rambler Chairman Arizona Indian Gaming Association In addition to his AIGA leadership role, Rambler is chariman of the San Carlos Apache Tribe and president of the Inter Tribal Council of Arizona. Terence Roberts, M.D. Radiation oncologist Banner MD Anderson Cancer Center Heritage: African-American Roberts specializes in stereotactic radiosurgery and tumors of the brain, spine, and prostate. He also received a law degree from Stanford University and practiced corporate law in the Silicon Valley for start-up companies. His hope for professional legacy: “I would like to be remembered professionally as compassionate, knowledgeable and having integrity. Also as someone who innovated in an era of health care reform.” Heritage: San Carlos Apache Tribe His hope for professional legacy: “Strong vision, consistent oversight, yet humble leadership that helped build successful partnerships in economic development, cultural preservation, and the expansion of tribal sovereignty.” 78 AB | March-April 2014 “THE MOST TRUSTED NAME IN THE LAND BUSINESS” Congratulations to Kuldip Verma on making the top 25 minority leaders list from the Vermaland Team ank You for your ongoing leadership and guidance. Vermaland (602) 274-0700 www.vermaland.com THE GAME HAS CHANGED now vote every hour THE HERMAN CAIN SHOW 1-3pm THE MICHAEL SAVAGE SHOW 5-8pm THE LARS LARSON SHOW 10pm-12am Which companies would you recommend doing business with? Be a part of Arizona’s largest business opinion poll. Visit azBIGmedia.com 79 AB | March-April 2014 25 MOST INFLUENTIAL MINORITY BUSINESS LEADERS Steve Sanghi Heritage: Indian Chairman, CEO and president Microchip Technology Sanghi, named president of Microchip in 1990, CEO in 1991 and chairman in 1993, is the author of “Driving Excellence:How The Aggregate System Turned Microchip Technology from a Failing Company to a Market Leader.” His hope for professional legacy: “For building Microchip Technology into one of the most successful semiconductor companies, which achieved an unprecedented 100 consecutive profitable quarters in a brutally competitive industry.” COURTNEY PEDROZA/AZ BIG MEDIA Charlie Touché Chairman and CEO Lovitt & Touché, Inc. Heritage: Hispanic Lisa Urias Heritage: Mexican President and CEO Urias Communications Urias has built an award-winning advertising, marketing and public relations agency that specializes in the diverse markets of the American Southwest, particularly the Hispanic market. Her hope for professional legacy: “Having a nationally-known agency that successfully connects corporations to multicultural markets through ad campaigns, public relations and community outreach for mutual benefit and respect.” Lonnie J. Williams, Jr. Partner Stinson Morrison Hecker LLP Heritage: Black Kuldip Verma CEO Vermaland Heritage: East Indian Vermaland, founded by Verma, holds more than 24,000 acres of land in Arizona with a portfolio valued at $500 million. Nabha, the tiny Indian village Verma was born in, could fit many times into the acreage he now controls in the desert Southwest. His hope for professional legacy: “I saw a dream and pursued it. Success without humility is a curse, but Success with your values intact is a blessing.” In 2004, Touché became chairman and CEO of one of the largest insurance agencies in the United States, with nearly 200 employees in three offices and more than $300 million in total premiums. His hope for professional legacy: “I’m proud to say that during this entire century, we’ve remained a client-driven, hands-on kind of company with people who will roll up their sleeves and jump in the trenches to help those we do business with.” The Yale graduate’s practice focuses on commercial business and employment-related matters. He is a fellow of the American College of Trial Lawyers, one of the premier legal associations in America. His hope for professional legacy: “Martin Luther King said, ‘if it falls your lot to be a street sweeper, go on out and sweep streets like Michelangelo painted pictures.’ Professionally, I would like to be remembered like that street sweeper.” 80 AB | March-April 2014 Congratulations, President Enos. In Arizona, she is one of the Top 25 Minority Leaders. To us, she is an inspiration. Casino Arizona and Talking Stick Resort proudly congratulate President Enos for being named one of the Top 25 Minority Leaders in Arizona. As the leader of the Salt River Pima-Maricopa Indian Community, she has demonstrated great vision for our Community and served as a positive role model for our state. 480.850.7777 路 CASINOARIZONA.COM 路 TALKINGSTICKRESORT.COM Locally owned and caringly operated by the Salt River Pima-Maricopa Indian Community. 81 AB | March-April 2014 Based on the outcome of the largest business opinion poll in Arizona, these businesses all earned coveted No. 1 rankings in the 17th edition of Ranking Arizona: The Best of Arizona Business. Ranking Arizona Platinum Hall of Fame Here are the members of Ranking Arizona’s Platinum Hall of Fame. To earn membership in this exclusive club, a company has to earn a No. 1 ranking in Ranking Arizona for at least 10 years. KPNX Channel 12 Molina Fine Jewelers Scottsdale Fashion Square 2007 CB Richard Ellis The Clotherie Commotion Promotions In Celebration of Golf Marine Max of Az Southwest Airlines Sun Valley Masonry Tucson Mall 2008 The Boeing Company Camelback VW Cliff Castle Casino Deloitte Delta Dental of Az Farmers Insurance Co. FNF Construction Pulte Home Sunstate 2009 Corporate Job Bank Intel Corp. Netsian Technologies Group Brycon Insight Konica Minolta VSS Security Services Health Net of Arizona Moon Valley Nursery News Talk 92.3 KTAR T Cooks Southwest Business Financing New Horizons of Az Phoenix Convention Center Weitz Wist Salt Cellar Ryan Companies U.S. Inc. Wolff Mechanical Schumacher European St. Joseph’s Hospital & Speedie & Associates SmithGroup Medical Center Sun Eagle Arizona Exterminating Target Commercial Interiors Tomaso’s Mukai Greenlee Blue Cross Blue Shield of Village Health Club & Spa Verizon Core Construction Arizona Vi at Grayhawk Michael Pollack Investments Wilson Electric Midstate Mechanical National Bank of Arizona Razz’s Restaurant Wood Patel & Associates 2010 2011 2012 2014 2013 82 AB | March-April 2014 What does it take? Leaders of Ranking Arizona’s Platinum Hall of Fame companies offer insight into the recipe for excellence I By MICHAEL GOSSIE t takes long-term consistency to win in business. Nothing epitomizes that more in Arizona than when a business becomes a member of Ranking Arizona’s Platinum Hall of Fame. To earn membership in this exclusive club, a company has to earn a No. 1 ranking in Ranking Arizona for at least 10 years. That translates into a decade of a business’ customers taking the time to vote them into that No. 1 spot. We asked the leaders of Ranking Arizona Platinum Hall of Fame businesses about the challenges they’ve overcome, the advice that may help other success and the rewards of being at the top of your industry for so long. Richard Boals, president and CEO, Blue Cross Blue Shield of Arizona Overcoming challenges: “Our biggest hurdle to date is the government’s ever-increasing expansion into healthcare. This has resulted in substantial investments in our legal, audit and compliance operations to ensure that we are implementing all aspects of the Affordable Care Act while serving the needs of Arizonans.” Lesson learned from others: “It’s all about the customer’s experience. Treat them the way they expect to be treated.” Lesson to give: “First, it is all about the customer. Secondly, make sure you surround yourself with talented and dedicated people that can react quickly to a rapidly changing healthcare environment.” Inner pride: “I’m proud to be able to lead a company that is successful and participates in making our community and state a better place to live and work.” Delivery Messengers 480-247-7750 citywidecourier.com ADVERTISING/MARKETING/ MEDIA Advertising Agencies (large) The Lavidge Company 480-998-2600 lavidge.com Production Companies 480-553-9175 videomediaproductions.com Image Ave Studios Citywide Courier Commotion Promotions Inc. 602-996-0006 commotionpromotions.com Promotional Products Employment: Leasing/PEOs Human Capital Strategies 480-962-1580 hcscando.com ANDERSON Advertising & Public Relations 480-945-2229 anderson-adv.com Advertising Agencies (medium) Public Relations (large) LaneTerralever 602-258-5263 eblane.com Accounting & Finance Professionals Inc. 602-306-4473 afprofessionals.com Employment: Permanent Advertising Agencies (small) 480-268-9588 rethincadvertising.com ReThinc Advertising ANDERSON Advertising & Public Relations 480-945-2229 anderson-adv.com Public Relations (small) Corporate Job Bank Personnel Services 480-966-0709 corporatejobbank.com Employment: Temporary Best Workplace Culture (Advertising and marketing Cramer-Krasselt 602-417-0600 c-k.com News Talk 92.3 KTAR 602-274-6200 ktar.com Radio Stations Guard Service/Security Firms 602-778-6700 vss-security-services.com VSS Security Services Commercial Printers 602-243-5777 prismagraphic.com Prisma SEO/Social Media Marketing 800-588-2188 myhelixhouse.com Helix House Maintenance/Janitorial Services 602-433-0550 janikingaz.com/southwest Jani-King Southwest Graphic Design Firms 602-257-9790 esserdesign.com Esser Design KPNX-TV, Channel 12 602-257-1212 azcentral.com TV Stations Daniel’s Moving & Storage Inc. 602-278-6110 danielsmoving.com Moving Companies Internet Marketing 602-258-5263 laneterralever.com LaneTerralever Business services Copy/Duplicating/Printing 602-252-3900 printtime.com Corporate Interior Systems Inc. 602-304-0100 cisinphx.com Office: Furniture Companies Print Time 83 AB | March-April 2014 84 AB | March-April 2014 85 AB | March-April 2014 David Koopersmith, vice president of attack helicopters and senior Mesa site executive,The Boeing Company Overcoming challenges: “We attack obstacles with facts and data to inspire teams to overcome obstacles to achieve their objectives in the constantly changing competitive environment. I have faced many big obstacles and found that leaders must be inspirational, tenacious, and upbeat.” Lesson learned from others: “ The best advice I’ve received in four short sentences. 1) Surround yourself with great people. Office: Furniture Companies 602-251-3838 transactfurniture.com Business is a team sport, not just about one individual. 2) Take your work seriously, but don’t take yourself too seriously. 3) Cultivate a sense of humility. 4) Focus on building win-win relationships and outcomes.” Lesson to give: “I encourage people to find their passions and have fun, because then the ability to delight your customers and the reward of leveraging competitive advantages becomes easy.” Inner pride: “I am very proud of the positive relationships I have built with peers, subordinates, bosses, suppliers, customers and other stakeholders.” Accounting Firms (small) Pescatore-Cooper PLC 480-994-4148 pescatorecooper.com Transact Commercial Furnishings Inc. Tomaso’s Italian Cuisine 602-956-0836 tomasos.com Restaurants: Italian Toshiba Business Solutions 602-470-8888 toshibaaz.com Office: Machine Dealers Wist Office Products 480-921-2900 wist.com Office: Supply 480-585-4848 scottsdaleprincess.com/dining/la-hacienda La Hacienda at the Fairmont Scottsdale Princess Restaurants: Mexican National Bank of Arizona 602-235-6000 nbarizona.com Banks (large) Restaurants: Patio Dining Talavera at Four Seasons 480-515-5700 talaverarestaurant.com Biltmore Bank of Arizona 602-992-5055 biltmorebankaz.com Banks (medium) Rancho Solano Preparatory School 480-646-8200 ranchosolano.com Private Schools Kai at Sheraton Wild Horse Pass Resort & Spa 602-225-0100 wildhorsepassresort.com Restaurants: Romantic 480-609-0055 pinnaclebankaz.com Pinnacle Bank Banks (small) Entertainment 602-273-1341 phoenixzoo.org Phoenix Zoo Attractions Salt Cellar Restaurant 480-947-1963 saltcellarrestaurant.com Restaurants: Seafood Alliance Bank of Arizona 602-952-5400 alliancebankofarizona.com Best Workplace Culture (banking and finance) Arizona Taste Fine Catering & Event Planning 480-947-8844 arizonataste.com Catering Services Restaurants: Southwestern, Eclectic 602-224-0225 vincentsoncamelback.com Vincent on Camelback Fox & Fin Financial Group LC 480-421-9789 foxfin.com Business Brokers 602-267-1600 celebritytheatre.com Celebrity Theatre Concert Venues Donovan’s Steak & Chop House 602-955-3666 donovanssteakhouse.com Restaurants: Steaks/Chops Arizona State Credit Union 800-671-1098 azstcu.org Credit Unions Restaurants: American Contemporary 480-437-1072 binkleysrestaurant.com Restaurants: Uniquely AZ 480-948-5170 elchorro.com Insurance: Property/Casualty Farmers Insurance Co. 602-333-5740 farmersinsurance.com El Chorro Binkley’s Restaurant Roka Akor Steak & Sushi 480-306-8800 rokaakor.com Restaurants: Asian Wine/Specialty Shops 623-486-0162 totalwine.com Total Wine Jennings, Strouss & Salmon PLC 602-262-5911 jsslaw.com Law Firm: Alternative Dispute Resolution Restaurants: French Coup Des Tartes 602-212-1082 nicetartes.com 928-639-3004 pagespringscellars.com Page Springs Cellars Wineries: Arizona Greenberg Traurig 602-445-8000 gtlaw.com Law Firm: Banking Razz’s Restaurant and Catering 480-905-1308 razzsrestaurant.com Restaurants: Fusion/Eclectic Finance and professional Accounting Firms (large) Deloitte & Touche LLP 602-234-5100 deloitte.com/us Law Firm: Bankruptcy/Reorganization Nussbaum Gillis & Dinner, P.C. 480-609-0011 ngdlaw.com deseo at The Westin Kierland Resort & Spa 480-624-1000 kierlandresort.com Restaurants: International Law Firm: Business/Corporate Lewis Roca Rothgerber LLP 602-262-5311 LRRLaw.com Mukai, Greenlee & Company P.C. 602-279-2600 mukaigreenlee.com Accounting Firms (medium) 86 AB | March-April 2014 TH TICE a R O AC Arizon R P ing k Ran IC #1 D E OP Ag ! n i a Play Golf Again! (What will I do when I live life without pain?) Whether itâ€™s for work or play, we understand that you want to get back to your life sooner. The CORE Institute delivers best-in-class orthopedic care to you, your family, and our community. Are you ready to live life without pain? Schedule Your Appoinmtent Now 1.866.974.2673 www.thecoreinstitute.com KEEP LIFE IN MOTIONÂŽ 87 AB | March-April 2014 Kenneth Lamneck, president and CEO, Insight Enterprises Overcoming challenges: “The biggest challenges I have faced in business involve around significant market adjustments like the 2008 deep recession and the 2001 dot com bubble. These situations test the leadership team greatly and require swift cost containment initiatives to protect the human capital in the company.” Lesson learned from others: “ The best business advice I ever received was that hiring the right people is the most important thing you can do as a leader.” Law Firm: Commercial Litigation Osborn Maledon, P.A. 602-640-9000 omlaw.com Lesson to give: “In the technology industry, you have to continue to hone your company’s strategy as the environment is always changing and presenting problems and opportunities at the same time.” Inner pride: “When Insight launched our ‘Noble Cause’ effort during fourth quarter in 2012, with the help from our partners, Insight teammates came together and raised over $160,000 for the Make-A-Wish Foundation. That was a truly special effort and something I am humbled by.” Southwestern Business Financing Corp. 602-495-6495 swbfc.com SBA Lenders Barnet Dulaney Perkins Eye Center 800-966-7000 goodeyes.com Eye Care Centers Jennings, Haug & Cunningham LLP 602-234-7800 jhc-law.com Law Firm: Construction Litigation Healthcare St. Joseph’s Hospital & Medical Center 602-406-3000 stjosephs-phx.org Village Health Clubs & Spas 480-609-6979 villageclubs.com Health and Fitness Acute Care Hospitals (large) Law Firm: Employment/Labor Littler Mendelson PC 602-474-3600 littler.com Health Net of Arizona Inc. 602-794-1400 healthnet.com HMOs Law Firm: Environmental 602-916-5000 fennemorecraig.com Acute Care Hospitals (medium) Chandler Regional Medical Center 480-728-3000 ChandlerRegional.org Fennemore Craig Law Firm: Estate/Trust Morris Hall & Kinghorn 602-249-1328 morristrust.com Acute Care Hospitals (small) 602-923-5000 paradisevalleyhospital.com 602-588-7725 homeinstead.com/greaterphoenix Home Instead Senior Care Home Health Agencies Paradise Valley Hospital Home Health Supply 602-992-6146 azmediquip.com AZ Mediquip Hallier & Lawrence PLC 602-285-5500 hallierlaw.com Law Firm: Family The Peaks, A Senior Living Community 928-774-7106 thepeaks.org Alzheimer’s Care Centers Hospice Care Facilities Hospice of the Valley 602-530-6900 hov.org Law Firm: Government Relations Kutak Rock LLP 480-429-5000 kutakrock.com Banner MD Anderson Cancer Center 480-256-6444 bannermdanderson.com Cancer Treatment Centers EVDI Medical Imaging 480.456.9000 evdi.com Imaging Centers Comitz | Beethe PLLC 480-998-7800 cobelaw.com Law Firm: Healthcare Arizona Heart Institute 602-266-2200 azheart.com Cardiology Independent/Assisted Living 480-563-5300 viliving.com/grayhawk Vi at Grayhawk Law Firm: Real Estate Tiffany & Bosco P.A. 602-255-6000 tblaw.com Translational Genomics Research Institute (TGen) 602-343-8400 tgen.org Clinical Trials Department of Neurology at St. Joseph’s Barrow Neurological Institute 602-406-6262 thebarrow.org Neurological Practices Burch & Cracchiolo 602-274-7611 bcattorneys.com Law Firm: Tax Cosmetic and Family Dentistry 480-860-0092 studiobsmiles.com Orthopedic Practices The CORE Institute 866-974-2673 thecoreinstitute.com Studio B Smiles Snell & Wilmer L.L.P. 602-382-6000 swlaw.com Law Firms (large) Cosmetic Treatment: Non-surgical 602-522-9222 BodyBeautifulSpa.net Body Beautiful The Pain Center of Arizona 623-516-8252 thepaincenter.com Pain Management Centers Law Firms (medium) Sacks Tierney P.A. 480-425-2600 sackstierney.com Delta Dental of Arizona 602-938-3131 deltadentalaz.com Dental Health Plans Blue Cross Blue Shield of Arizona 602-864-4400 azblue.com PPOs Nussbaum Gillis & Dinner, P.C. 480-609-0011 ngdlaw.com Law Firms (small) Phoenix Skin Medical Surgical Group 602-222-9111 phxskin.com Dermatology John C. Lincoln Urgent Care Center 623-434-6444 jcl.com Urgent Care Centers 88 AB | March-April 2014 602.495.6495 89 AB | March-April 2014 Keith Maio, president and CEO, National Bank of Arizona Overcoming challenges: “ The challenges of the severe economic downturn, beginning in 2008 (was our biggest challenge). We overcame it by bringing a sharp, tactical approach to working through the problems of the day, while continuing to stay focused on a long term vision for our organization.” Lesson learned from others: “Know your strengths and weaknesses and hire smart people to fi ll the voids.” Lesson to give: “Ask yourself what activities you are Vein Treatment Centers 623-435-8346 (VEIN) veinscreening.com accomplishing today that support your long-term goals. Not a day should go by that does not move you a step closer to your vision for yourself and your organization.” Inner pride: “I am very proud and honored that NB|AZ has been selected by Arizonans as the No. 1 bank for 10 of the last 12 years in Ranking Arizona. I believe this is a testament to the power of an organization holding true to its core values and demonstrating a consistent approach to servicing customers each and every day.” Center for Venous Disease Cox Communications Arizona 623-594-1000 cox.com Internet Service Providers GPE Commercial Advisors 480-994-8155 gpe1.com Brokerage Firms (small) Weight Loss Management: Non-surgical Red Mountain Weight Loss 480-991-4159 redmountainweightloss.com Management: Consulting Deloitte Consulting LLP 602-234-5100 deloitte.com/us Keystone Commercial Capital 602-997-3920 keystonecommercialcapital.com Capital & Finance Weight Loss Management: Surgical Weight Loss Institute of Arizona 480-829-6100 wliaz.com Manufacturing: Defense/Aerospace The Boeing Company 480-891-3000 boeing.com Construction Companies: Heavy FNF Construction, Inc. 480-784-2910 fnfinc.com Manufacturing and technology Arizona Public Service aps.com Software Companies 1-866-800-0004 infusionsoft.com Infusionsoft Contractors: Electrical (large) Wilson Electric Services Corp. 480-505-6600 wilsonelectric.net Alternative Energy Technical Placement 480-342-9900 aztechfinders.com Tech Finders Contractors: Electrical (small) JFK Electrical Contracting Enterprises Inc. 480-926-3500 jfkelectric.com Sonora Quest Laboratories 602-685-5000 sonoraquest.com Bioscience Firms Trans-West Network Solutions 602-437-3010 twns.com Telephone Equipment_Systems Contractors: General (large) Sundt Construction, Inc. 480-293-3000 sundt.com Brycon Construction 480-785-9911 brycon.com Clean Room Design Web Designers/Hosting Companies The Go Daddy Group Inc. 480-505-8800 godaddy.com Contractors: General (medium) CORE Construction, Inc. 602-494-0800 COREconstruction.com Click Computer Services LLC 480-614-4227 clickcomputerservices.com Computer: Consulting Firms Commercial real estate 602-955-4000 naihorizon.com Computer: Network Integrators 877-236-8583 mytek.net NAI Horizon Appraisers Contractors: General (small) 480-961-0004 suneaglecorporation.com Sun Eagle Corporation MYTEK Computer: Retailers 800-467-4448 insight.com Architectural Firms (large) 602-265-2200 smithgroupjjr.com Sun Valley Masonry and Concrete 602-943-6106 svmasonry.com Contractors: Masonry SmithGroupJJR Insight Computer: Service/Repair GeekForce.biz Inc. 602-477-8020 geekforce.biz Architectural Firms (medium) 480-638-1100 thedavisexperience.com Contractors: Mechanical (large) Midstate Mechanical Inc. 602-470-1920 midstatemechanical.com DAVIS Interface Technical Training 602-266-8500 interfacett.com Computer: Training Centers Architectural Firms (small) Deutsch Architecture Group 602-840-2929 2929.com Contractors: Mechanical (small) Hobaica Services Inc. 602-995-0387 hobaica.com Document Scanning & Imaging Firms 602-263-9432 databankimx.com Brokerage Firms (large) 602-735-5555 cbre.com/phoenix Contractors: Tenant Improvement Willmeng Construction 480-968-4755 willmeng.com CBRE DataBank 90 AB | March-April 2014 91 AB | March-April 2014 Wes McClure, owner and president, Wilson Electric Overcoming challenges: “We provide anything from an electrical service call to wiring all the electrical and special systems for Chase Field. Our biggest obstacle was getting all these moving parts to work together. We have overcome this by having planning meetings that included the different divisions, so our plan execution was an overall effort.” Lesson learned from others: “Make sure and produce a product that could bear your personal stamp. Because the reality is, even Developers if you didn’t produce it with your own hands, your reputation is riding on the perception of its quality.” Lesson to give: “I think we are successful because of our people. My advice is to find the best way to utilize your team’s talents and make them a vested part of your success.” Inner pride: “Our employee ownership plan has helped us achieve great results in efficiency and quality. With a focus on safety second to none in the industry, our employees enjoy an environment rich with benefits and opportunities. Our employees are our greatest asset.” Contractors: Restoration 623-434-9445 atirestoration.com Ryan Companies US, Inc. 602-322-6100 ryancompanies.com AME Landscape Companies 480-558-3160 amelandscape.com Landscape: Contractors American Technologies Inc. Wood, Patel & Associates, Inc. (602) 335-8500 woodpatel.com Engineering: Civil (large) Property Management 602-222-5020 colliers.com/greaterphoenix Colliers International Contractors: Roofing 602-944-6506 scottroofingco.com Scott Roofing Coe & Van Loo Consultants Inc. 602-264-6831 cvlci.com Engineering: Civil (small) Sunstate Equipment Co. 602-275-2398 SunstateEquip.com Rental Equipment Arizona Best Real Estate, Relocation 480-948-4711, 800-366-8064 arizonabest.com Corporate Relocation EDI-Electric Designs Inc. 623-434-3301 edi-az.com Engineering: Electrical Michael A. Pollack Real Estate Investments 480-888-0888 pollackinvestments.com Retail Owner/Operator Home Builder: Production 480-344-7000 taylormorrison.com Taylor Morrison Engineering: GEO Material Testing Speedie & Associates Inc. 602-997-6391 speedie.net LSW Engineers Arizona Inc. 602-249-1320 lswphx.com Engineering: Mechanical 602-272-5055 trademarkvisual.com Trademark Visual Signage Argue Custom Homes 480-941-0531 arguecustomhomes.com Home Builder: Custom Wilson Electric Services Corp. 480-505-6600 wilsonelectric.net Solar Installer: Commercial Homeowners Association Management FirstService Residential (formerly Rossmar & Graham) 480-551-4300 fsresidential.com PK Associates Consulting Structural Engineers LLC 480-922-8854 pkastructural.com Engineering: Structural Residential real estate Wolff Mechanical Inc. AC, Heat & Solar 480-968-8208 azairconditioning.com Interior Design: Residential Vallone Design Inc. 480-421-2799 vallonedesign.com Air Conditioning/Heating Stantec Consulting Services Inc. 602-438-2200 stantec.com Environmental Firms Masterplanned Communities 623-933-6233 vistancia.com Candelaria Design Associates LLC 602-604-2001 candelariadesign.com Architectural Firm: Residential Vistancia Adolfson & Peterson Construction 480-345-8700 a-p.com Green Builders Best Workplace Culture (real estate) 480-367-4300 camelothomes.com Homeowners Financial Group USA, LLC 480-305-8500 homeownersfg.com Mortgage Bankers Camelot Homes Interior Design: Commercial (large) 602-523-4900 gensler.com Gensler Multi-Family Builders 602-954-0109 grayus.com Interior Design: Commercial (small) FoRM Design Studio, Ltd. 480-659-5930 formdesignstudio.com Downsview Kitchens at Thomas Design Group thomasdesignllc.com Cabinetry Gray 480.563.2577 Multi-Family Management Mark-Taylor Residential 480-991-9111 mark-taylor.com Condominiums: High Rise Living Toscana of Desert Ridge 480-248-3300 statesmanresorts.com Landscape: Architects Floor Associates, Inc. 602-462-1425 floorassociates.com Moon Valley Nursery Inc. 602-493-0403 moonvalleynurseries.com Nurseries Parker & Sons Plumbing 602-273-7247 parkerandsons.com Contractors: Plumbing 92 AB | March-April 2014 www.speedie.net 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 We’ve had the great fortune to play many parts, and to fulfill many roles, over the past 10 years. However, the most important part for us, and our most vital role, has always been to support our clients, consultants, employees, friends, and families with only the highest level of service possible. Thank you for your acknowledgement of that effort by consistently voting us #1 year after year. It’s a performance that we’re rather proud of! phoenix | flagstaff | tucson 93 AB | March-April 2014 Patty White, president and CEO, St. Joseph’s Hospital and Medical Center Overcoming challenges: “It is a challenging time to be in healthcare. The adoption of healthcare reform, the recent economic downturn and state budget cuts have required a need for innovation and optimism to maintain our goal of providing the best medical care possible.” Lesson learned from others: “One of my role models, Linda Hunt, who formerly served in my position and is now president and CEO for our parent company, Dignity Health Arizona, taught me that it’s not necessary to be pushy in the healthcare business — remain strong without having to become defensive or aggressive.” Pest Control Services Lesson to give: “It’s important in healthcare to engage physicians, nurses and staff n supporting the hospital’s vision by truly practicing open-door communication. A hospital’s atmosphere should allow its employees to feel valued for their opinions, responsible for their actions and empowered to deliver the highest possible care to every patient.” Inner pride: “Becoming president and CEO of St. Joseph’s Hospital and Medical Center is a great honor and responsibility. I am very proud to lead such a world-class organization. Also, maintaining a work/life balance while overseeing a 24/7 business full of ‘life-and-death’ decisions.” Arizona Exterminating Company 602-275-8555 arizonaexterminating.com The Clotherie Ltd. 602-956-8600 theclotherie.com Fashion: Men’s Airlines Serving Arizona 800-I-FLY-SWA (435-9792) southwest.com Southwest Airlines Mossman Brothers Pools Inc. 480-596-9020 MossmanBrothersPools.com Pool Builders Phoenix Flower Shops 602-840-1200 phoenixflowershops.com Florist Shops Bed and Breakfast Inns 928-282-2342 briarpatchinn.com Briar Patch Inn John Karadsheh, ABR, CRS, Associate Broker 602-615-0843 BuyAndSellAZ.com Real Estate Agents Ladlows Fine Furniture 480-609-5000 ladlows.com Furniture Stores Cliff Castle Casino Hotel 928-567-7900 cliffcastlecasinohotel.com Casinos Coldwell Banker Residential Brokerage 480-481-8400 azmoves.com Real Estate Companies 602-296-5594 scissorsroxpaper.com Scissors Rox Paper Hair Salons Golf Courses: Private Terravita Golf Club 480-488-6956 terravita.com Rosie on the House 888-767-4348 rosieonthehouse.com Referral Services 602-955-2055 MolinaFineJewelers.com Molina Fine Jewelers Jewelers Talking Stick Golf Club 480-860-2221 talkingstickgolfclub.com Golf Courses: Public Legacy Custom Building & Remodeling Inc. 480-991-1993 legacyaz.com Remodelers 602-279-6267 hinkleyslighting.com Hinkley’s Lighting Lighting Phoenix Convention Center & Venues 602-262-6225 phoenixconventioncenter.com Meeting/Convention Facilities (large) Solar Installers: Residential American Solar 480-994-1440 americanpv.com Classic Party Rentals 602-232-9900 classicpartyrentals.com Party Rentals Meeting/Convention Facilities (small) Glendale Civic Center 623-930-4300 glendaleciviccenter.com Starpower Home Entertainment 480-538-1700 star-power.com Stereo/Home Theater The Scottsdale Veterinary Clinic 480-945-8484 tsvcpets.com Pet/Animal Hospitals Loews Ventana Canyon 520-299-2020 loewshotels.com/ventana Resorts/Hotels (large) Resorts/Hotels (medium) Montelucia Resort & Spa 480-627-3200 montelucia.com Great American Title Agency Inc. 602-445-5525 azgat.com Title Companies Pet/Animal Services 623-979-8100 thepetclub.net The Pet Club Retail MarineMax of Arizona 480-967-4141 marinemax.com Boat Dealers/Service Scottsdale Fashion Square 480-945-5495 macerich.com Shopping Centers Royal Palms Resort and Spa 602-840-3610 royalpalmsresortandspa.com Resorts/Hotels (small) Specialty Home Boutiques 480 991-2610 theembellishedhouse.com Schumacher European Ltd. 480-991-1155 schumachermb.com Car Dealers (over $39K) The Embellished House Well & Being at Willow Stream at the Fairmont Scottsdale Princess 480-585-2732 scottsdaleprincess.com Spas: Day/Resorts (large) Tourism Aircraft Charters 480-922-7441 aerojetservices.com Camelback Volkswagen Subaru Mazda 602-265-6600 camelbackdifference.com Car Dealers (under $39K) Spa Avania at Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch 480-483-5558 spaavania.com Spas: Day/Resorts (small) Aero Jet Services 94 AB | March-April 2014 Thank You to all our loyal clients, friends and family! Voted best residential air conditioning and heating company in Arizona for 10 years. The Wolff Mechanical staff is honored to be recognized with the best companies in Arizona. Come celebrate as we honor all 2014 Ranking Arizona companies. Best of the Best Cocktail Party April 3, 2014 5:30 â€“ 7:30 pm The Venue Scottsdale Call for Sponsorships and Tables 602-277-6045 or visit azBIGmedia.com 480-968-8208 | Azairconditioning.com www.COREConstruction.com 95 AB | March-April 2014 96 AB | March-April 2014 hospitality sales & marketing association international 2014 PUBLISHED BY 97 AB | March-April 2014 Industry advocate HSMAI president aims to leverage organization’s strengths to further boost membership L By MICHAEL GOSSIE Photo by COURTNEY PEDROZA ynn Casebere is the 2014 president of the Hospitality Sales & Marketing Association International Arizona Chapter and director of catering for The Clubhouse at Tonto Verde. Az Business caught up with the hospitality industry leader for a Q&A. AB: What was your first hospitality job? LC: In my 20s, I found myself living and working in New York City as a meeting planner for a Fortune 50 company. It was incredibly exciting and rewarding as I was able to travel the world. Back in those days, everything was hands on. You didn’t Google a destination to find out about it. You boarded a plane and experienced it. I loved being able to combine my sense of adventure with my creativity and my attention to detail. AB: What are the biggest changes you’ve seen in the hospitality industry? LC: As with most industries, technology has changed the way the hospitality industry does business. The brick-and-mortar travel agency is almost extinct. You now have to pay a premium to talk to an airline ticket agent and social media is revolutionizing feedback on everything we do the industry. Didn’t like your restaurant meal? Surly bellman at the hotel? Sitting on a runway too long? Everyone knows it instantly. That front desk manager can apologize to the guest and go above and beyond to make amends, but the blogosphere may never know. It makes our job much more difficult. AB: What has been your biggest challenge in the hospitality industry? LC: Developing relationships is very important to me and building trust takes time. Because of the transient nature of the hospitality industry, I had struggled with building long-term relationships. Membership in HSMAI has afforded me the opportunity to stay connected with former co-workers and vendors. Through its educational programs, HSMAI has also given me the tools to be better able to meet my clients' needs. In turn, I continue to foster those business relationships. AB: How do events like the upcoming 2015 Super Bowl impact the industry in Arizona? LC: An event like the Super Bowl has 98 AB | March-April 2014 99 AB | March-April 2014 The Hospitality Sales & Marketing Association International Arizona Chapter’s 2014 board of directors: (Top row, from left) Karen Davis, CTA, Mesa Convention Center; Sandy Rimmer, Ranger Resources; Erik Dorr, Interactive Sites; Angela Prestinario, Stratum Laser Tag; Lynne Wellish, CMP, CHSE, Scottsdale Community College; Joanne Winter, HSMAI executive director; Barry Nakano, PacRim Marketing Group. (Bottom row, from left) Michelle Huebner, CMP, Visit Mesa; Lynn Casebere, Clubhouse at Tonto Verde; Penny Allphin, CHME, Hassayampa Inn Prescott. (Not pictured) Charlotte Cluff, The Enchantment Group; Richard Emmerling, Prescott Resort & Conference Center/Grace Hospitality Group; Nicole Krekeler, Toby Keith’s I Love This Bar & Grill; and Kim Pfeifer, Pointe Hilton Resorts. broad-reaching impact on the host city. It generates revenue for every aspect of the hospitality industry – from air-lift to hotel room nights to the pedal cab owner taking people from the stadium to a nearby restaurant and everything in between. It also gives international exposure to a city that can generate future business for years to come from both corporate and leisure visitors. AB: What do you think Arizona needs to do to attract more convention, meeting and event business to the state? LC: Arizona is an amazing destination with so much to offer — a newly expanded Phoenix Convention Center, a revitalized downtown area, neighboring hi-tech event venues, endless greens and fairways, as well as beautiful hotels and resorts — not to mention the weather. There are many other reasons to bring your event to Arizona — Mesa has the new Cubs Park, the Commemorative Air Museum and its own Convention Center; Glendale boasts the Arizona Cardinals and the Phoenix Coyotes; there’s skiing in Flagstaff and hiking at the Grand Canyon as well as Vineyard Tours in Sonoita. Political decisions have negatively impacted us in the past as have over-publicized corporate excesses. We need to stay true to who we are and show potential clients the beauty, the warmth and the value that will always make Arizona a great destination. AB: How did you become involved with HSMAI? LC: HSMAI is a group of people who truly care about one another and their community. After moving to Arizona and getting back into hospitality, I did my due diligence with many of the related 100 AB | March-April 2014 associations and found that HSMAI was a good fit for me. They had a welcoming collegial spirit that I embraced. Their educational programs have helped me grow in my career and whenever I need assistance, I can always reach out to a member for advice. AB: Why is giving back to the community so important to HSMAI? LC: The HSMAI Community Outreach Committee plans and coordinates volunteer projects throughout the year. Its Charity of the Year is Kitchen on the Street, which provides “Bags of Hope,” the primary food source to hundreds of children when school is not in session. In addition to our Charity of the Year, HSMAI also embraces many programs that allow its members to give back to our community. Our members feel very blessed and want to share their time and resources with those less fortunate. AB: What are your goals as president of the Arizona Chapter? LC: I am humbled to be in the company of so many amazing past presidents and hope that I can make a di fference. I want to increase our membership by being more inclusive of professionals in hotel-related companies, as well as targeting graduating hospitality students to keep them involved. I have a wonderful leadership team that I will continue to rely on to show value to our members through innovative educational programs, fun networking events and community programs. My theme this year is “Grow where you are planted.” I want HSMAI as an organization and all of its members to blossom into better people and better leaders. What is HSMAI? Hospitality Sales & Marketing Association International is committed to growing business for hotels and their partners and is the industry’s leading advocate for intelligent, sustainable hotel revenue growth. The association provides hotel professionals and their partners with tools, insights, and expertise to fuel sales, inspire marketing, and optimize revenue through programs such as HSMAI’s MEET, Adrian Awards, and Revenue Optimization Conference. HSMAI is an individual membership organization comprised of more than 7,000 members worldwide, with 40 chapters in the Americas Region. Connect with HSMAI at hsmai.org. Active since 1968, the Arizona Chapter is HSMAI’s third-largest chapter. For more information, contact Executive Director Joanne Winter at 602-240-5552 or visit hsmai-az.org. With so much to see and do in Glendale & the West Valley, you might want to plan your vacation in Alphabetical Order. Antiquing Breweries Cowboys Dodgers Spring Training Events & Festivals Football AZ Cardinals Golfing Hiking In - Flight Jet Skiing Kayaking Lodging Music & Concerts Nightlife Outstanding Culture Poolside Visit Quiet Nights GLENDALE, AZ Your Guide to Glendale & Arizona’s West Valley 2014/2015 Reds Spring Training Shopping Theatre 100 Once-in-a-Lifetime Adventures The Locals Guide Where to Shop, Dine, Golf & Unwind Urban Excitement Visitor Guide Waterpark Xeriscape Garden Yummy Give us a long weekend or a week-long vacation and we’ll fill it with non-stop fun. Call or visit us online and we’ll help you plan the perfect vacation from A toZ. Glendale Convention & Visitors Bureau • 5800 W. Glenn Dr., Suite 140, Glendale, AZ 85301 623.930.4500 • visitglendale.com Zoo 101 AB | March-April 2014 102 AB | March-April 2014 Game face Arizona’s hospitality industry takes steps to make sure the 2015 Super Bowl packs the biggest economic punch possible By MICHAEL GOSSIE e already know the winner of the 2015 Super Bowl. It’s Arizona. Not necessarily the Cardinals, but the host state, which will reap an economic impact that few events can generate. “High-profi le sporting events bring international exposure to Arizona,” said Debbie Cotton, director of the Phoenix Convention Center. “And being in the international spotlight draws more tourists and convention groups to our state, which increases tourism revenue for the state and local economies.” Not only does an event like the Super Bowl draw bodies, it draws bucks ... big bucks. According to the W.P. Carey School of Business, which performed an economic impact study after Arizona hosted the Super Bowl in 2008, the game generated $500 million of economic impact for the state, attracting more than 91,000 outof-state visitors who spent $218 million during their stays. Breaking down 2008 even further: ■ Super Bowl visitors stayed in Arizona an average of 3.9 nights and spent $617 each day on hotels, food, transportation, recreation, shopping, etc. ■ During the four days leading into the 2008 game, Greater Phoenix’s lodging industry experienced a 22 percent increase in occupancy, a $32 million increase in total room revenue and a 157 percent increase in revenue per available room (RevPAR) over the same four days the previous year. W ■ According to the City of Phoenix, sales-tax collections from the city’s hotels and motels increased 25 percent in February 2008, compared with the same month the previous year. “ The night before the 2008 Super Bowl brought the Scottsdale area its secondhighest recorded occupancy in the history of our community,” said Rachel Sacco, president and CEO of the Scottsdale Convention & Visitors Bureau. “ The first and third-highest recorded occupancies are from the game nights of the national college football championship games in 2007 and 2011, respectively.” To gear up for Super Bowl XLIX in Glendale, the hospitality industry has planned ahead so it can derive the greatest economic benefit for not only the venues that will host Super Bowl Week events, but also for the greater communities surrounding them a nd the state as a whole. The planning started before the Valley was awarded the game and will continue until after the coin toss. Some examples: Kiva Couchon, director of communications and public information officer, Arizona Office of Tourism: During the 2014 Super Bowl, AOT had 30-second commercial spots running on a digital board in Times Square and also wrapped a truck and an Airstream travel trailer with marketing images promoting Arizona. “Our efforts have marketing images that reflect our current National Campaign, ‘Let Yourself Go,’ already running in major markets throughout the U.S.” Liz Franzese, director of sales and 103 AB | March-April 2014 Debbie Cotton Liz Franzese Steve Hart Michelle Oden-Huebner James Jessie Lorraine Pino Rachel Sacco marketing , The Westin Kierland Resort & Spa: “We have started the process of meeting with groups who will be attending Super Bowl as they consider us for their stay in the Valley. The Super Bowl is one of those unique opportunities that allows us to showcase our amenities to potential clients who may have never previously considered our resor t and who may bring us business during Super Bowl weekend and hopefully long after.” Steve Hart, Marriott area vice president for Arizona and general manager, JW Marriott Desert Ridge Resort & Spa: “Marriott is hosting more than 10,000 hotel rooms in more than 21 hotels. We’re gearing up at JW Marriott Desert Ridge with a Big Game package so our guests will enjoy our luxury accommodations, gourmet food and crafted beverages celebrating the Super Bowl.” James Jessie, senior vice president of sales, Visit Phoenix: “In November 2013, we Valley CVBs participated in a familiarization tour of the city that showcased the Convention Center and other event venues to vendors, sponsors and NFL staff. The Super Bowl brings with it numerous NFL-sanctioned and sponsoraffi liated events and parties, and each of these events needs a home. So we joined our local partners in showing off v nues as big as Chase Field and US Airways to spaces as elegant and intimate as the Orpheum Theater and MonOrchid gallery.” Michelle Oden-Huebner, national sales manager, Visit Mesa: “Visit Mesa already pulled out all the stops and hosted NFL planners last November to a site visit of the (new Cubs) stadium and has continually communicated to corporate sponsors and event organizers the attributes of our city’s venues. These new locations are already setting the stage for high-profi le concerts and festivals and bringing in crowds. We have a prime location at the intersection of Loops 101 and 202 allowing for easy access, and the 104 AB | March-April 2014 R B OW E P L SU ECO N O M I C S O F TH E S U P E R BOWL The effect of Super Bowl XLII - held in 2008 at University of Phoenix Stadium in Glendale, Arizona. Super Bowl visitors stayed in Arizona an average of 3.9 nights Super Bowl visitors spent $617 each day on hotels, food, transportation, recreation, shopping, etc. 91,000 out-of-state visitors spent $218 million during their stay proximity to Mesa and surrounding area hotels simply can’t be beat.” Lorraine Pino, manager, Glendale Convention & Visitors Bureau: “It starts with preparing information and introducing new tools including a Glendale Mobile App that will help tourists plan the ultimate fan experience. Working with national and international media puts Glendale and the West Valley in the spotlight and increases exposure to all the attractions, businesses and amenities the region offers.” Sacco: “ The Scottsdale CVB joined the Arizona Super Bowl Host Committee in New York/New Jersey for this year’s Super Bowl to help promote the Arizona game in 2015. We also had additional exposure through Scottsdale ads rotating on 50 digital boards placed over the entrance stairs leading into the subway stations throughout Manhattan during the week leading up to the game. Images of Scottsdale’s sunshine and Sonoran Desert setting will encourage New Yorkers and Super Bowl fans alike to escape to Scottsdale.” While the short-term economic impact of hosting the Super Bowl will be signi ficant and all the planning and preparatation will pay off, experts said over the long term, hosting the Super Bowl gives Phoenix unparalleled national and international exposure that cannot be quant ified. “Assuming media coverage and television viewership mirrors recent Super Bowls, the game will attract more than 1,000 journalists from across the globe and be watched by more than 100 million TV viewers in the U.S.,” said Jessie. “According to the NFL, the potential worldwide audience for the game is 1 billion people. So, the Super Bowl not only generates hundreds of millions of dollars of visitor spending for our community, it places Phoenix in the national media spotlight for all the right reasons. For a week, the world gets to see our city for what it is — a warm, welcoming, beautiful destination that can accommodate mega events with aplomb.” 105 AB | March-April 2014 Meet market More business leaders are seeking atypical solutions when planning corporate meetings and events By MICHAEL GOSSIE C ompetitors always seek an edge over an opponent. That’s especially true in business where corporate meetings and team-building events are taking competition to a whole new level. “We will do more than 1,000 corporate events this year,” says Scott Sanders, founder and president of Octane Raceway, which offers high-speed kart racing on an indoor-outdoor track in Scottsdale. Octane is part of a growing trend that has seen a growing number of companies move away from staging their corporate events at the nearest airport hotel meeting room and evolving their events into more unique, fun and fresh environments. “Companies are looking for different ways to engage their employees,” Sanders says. “One of the things we pride ourselves on is creating a memorable event. It’s not like people leave and say, ‘We went to a meeting and accomplished our business objective.’ When they come to Octane, they get to go off ite, experience something together and get their competitive juices flowing. Companies are starting to recognize that team building not just as a line item on their budget, but something that has a true return on investment when it comes to having productive teams and having employees who feel appreciated.” Octane Raceway isn’t the only place in the Valley where business leaders can effectively mix business with pleasure and team building. Here are just a few options: Casino del Sol: In addition to its 18,000-square-foot ballroom that divides into five smaller rooms to allow meeting planners to hold multiple events side-by-side throughout their stay, Casino Del Sol Resort offers its corporate visitors world-class gaming, a Ty Butler- and Notah Begay-designed golf course, scenic hiking trails, mountain bike trails and horseback riding. casinodelsolresort.com 106 AB | March-April 2014 107 AB | March-April 2014 Clubhouse at Tonto Verde: The Clubhouse at Tonto Verde offers companies a unique way to recharge after a half-day or full day executive meeting on its 18-hole natural grass putting course, offering a fun alternative event for golfers and non-golfers alike. The Clubhouse at Tonto Verde has customized programs to meet your business needs that include a variety of food and beverage packages. tontoverdeweddings.com Dave and Busters: With all the amenities of a hotel plus customized team building options, D&B guests attend an experience, not just a meeting. By-products of a D&B event result in building team cohesion, melting strong personality types and re-energizing your strongest asset – your employees. Now that’s a way to justify your meeting dollars. daveandbusters.com Hard Rock Cafe Phoenix: The Hard Rock is the perfect venue for parties and special events, large and small. Located in the heart of downtown Phoenix, Hard Rock can host a variety of events, from corporate meetings to elegant galas, each with a custom design to fit clients’ specific needs. The venue provides guests with a legendary culinary experience, along with a one-of-a-kind memorabilia collection, giving each event its own built-in vibe. hardrock.com Hot Air Expeditions: Hot air balloon fl ights and tethered rides are fun and unique activities for meetings and events. Tethered rides are a great addition to an event and balloon fl ights are perfect for bonding outside of the office and showcasing the beautiful Sonoran Desert. Post-fl ight gourmet cuisine and optional teambuilding events and activities are available. hotairexpeditions.com Musical Instrument Museum: MIM offers a stunning and unique setting for events, with world-class service, sumptuous cuisine, magical entertainment, and incomparable musical and cultural exhibits. Displaying more than 5,000 musical instruments and artifacts from around the world, MIM provides a one-of-a-kind event experience for seated dinners, cocktail receptions, corporate meetings, weddings, Bar and Bat Mitzvahs, fundraising galas and other special events. mim.org 108 AB | March-April 2014 Mastro’s: Mastro’s private dining space offers corporate clients an exclusive, fine dining experience in a businessminded atmosphere complete with audio-visual capabilities and high-level service. Options include Mastro’s Steak House, Mastro’s Ocean Club and Mastro’s City Hall. mastrosrestaurants.com GHG Company we Keep 3.5x9.625_. 2/7/14 3:12 PM Page 1 AT GRAYHAWK GOLF CLUB WE’RE PROUD TO BE JUDGED BY THE COMPANY WE KEEP. You will be, too. THE THUNDERBIRDS / ALBERTSONS / SYSCO AMERICAN JUNIOR GOLF ASSOCIATION PHOENIX SUNS CHARITIES / CB RICHARD ELLIS CHEVRON MICROSOFT / SCOTTSDALE CHARROS TOMMY BAHAMA / MORGAN STANLEY / PING AMATEUR TOUR NATIONAL CHAMPIONSHIP JOHN DEERE / SUPERVALU / DEUTSCHE BANK PETER MILLAR / GOLF CHANNEL / ACCUVANT PACIFIC LIFE / FOX SPORTS / MERRILL LYNCH WASTE MANAGEMENT / LBA REALITY TEMPUS JETS CALL PAT 480.502.3121 OR LAUREN 480.502.3112 TO BOOK YOUR NEXT MEETING OR EVENT CALL TRAVIS 480.502.2075 FOR COMPANY GOLF EVENTS GRAYHAWKGOLF.COM 8620 E THOMPSON PEAK PKWY / SCOTTSDALE 85255 109 AB | March-April 2014 Octane Raceway: Companies can do a couple races per person with a catered breakfast, lunch or dinner. Off-track activities that can supplement the experience include a rock wall, Phoenix International Raceway Pit Crew Challenge, Segway course and other games. Expect to pay just $30-$60 per person or go all out and do the Octane Olympics for $100 per person. octaneraceway.com Rawhide Western Town and Steakhouse at Wild Horse Pass: Rawhide offers companies an opportunity to enjoy a unique memorable experience with a true taste of the Old West. Rawhide can accommodate groups from 20 to 7,500 and has more than 14 different private Westernthemed venues so corporate groups can enjoy a unique journey back in time. rawhide.com Stratum Laser Tag & Event Headquarters: Stratum specializes in “meetings with a mission;” out-of-the-box programs with an out-of-the-ordinary and affordable setting. Teams will incorporate their meeting message, team-building effectiveness, entertainment, camaraderie and fun along with upscale food and bar packages, all at a lower cost than a hotel and within a unique setting. stratumhq.com TPC Scottsdale: TPC offers word-class golf accommodations for all corporate groups. Besides golf, TPC offers post0event function spaces, private meeting spaces and banquet areas that allow for corporate groups to enjoy a round of golf while including business activities. Th is can include a power point presentation before teeing off r a large post-event function area to entertain clients before or after their round. pgatourtpc.com Wild Horse Pass Hotel & Casino: With 12,000 square feet of flexible meeting space, Wild Horse Pass offers a great option for memorable meetings, epic events and special celebrations. Its showroom features amazing production possibilities for a general session for up to 1,400 people or a meal for up to 300. The venue also boasts five unique spaces from swanky lounges – including the popular AiRIA Unplugged — to a sports bar. wingilariver.com 110 AB | March-April 2014 Wrigley Mansion: The Wrigley Mansion is a breathtaking landmark built in1932 by chewing gum magnate William Wrigley Jr. as a 50th anniversary gift to his wife. Now celebrating its 20th year under the Hormel family’s ownership, the Wrigley Mansion offer a historical venue that specializes in meetings, conferences and every milestone celebration from a sit-down event for 20 to 300 to a reception-style event for up to 1,500. wrigleymansionclub.com Since our opening in 2010, Talking Stick Resort has become one of the most distinct resort destinations in the Southwest. We proudly invite you to experience for yourself what others are saying about Talking Stick Resort. • • • • • Award of Excellence (Talking Stick Resort) by Travelocity Best Casino (Talking Stick Resort) by Phoenix Magazine Best Casino (Talking Stick Resort) by Phoenix New Times Best Restaurant View at Dusk (Orange Sky) by AZCentral AAA Four Diamond Award (Talking Stick Resort) by AAA 101 & INDIAN BEND | 480.850.7777 | TALKINGSTICKRESORT.COM Locally owned and caringly operated by the Salt River Pima-Maricopa Indian Community. 7859-24_TSR_PIS-accolades-AZBizMag.indd 1 2/26/14 2:46 PM SEDAN MERCEDES SUV EXECUTIVE VAN LIMOUSINE SPRINTER MINI BUS MOTORCOACH 111 AB | March-April 2014 112 AB | March-April 2014