your Ayrshire business by Ayrshire Chamber of Commerce & Industry

your

business yrshire

SPRING 2013 ÂŁ2

the magazine of ayrshire chamber of commerce and industry

Tantalise Inside: Foreign Exchange â&#x20AC;&#x201C; a new chamber benefit Page 13 Festival of Flight Page 15 New members Page 21

contacts Ayrshire Chamber of Commerce & Industry, Suite 1005, Glasgow Airport, Prestwick KA9 2PL Email: enquiries@ayrshire-chamber.org Web: www.ayrshire-chamber.org Tel: 01292 678666 PRESIDENT Willie Mackie CHIEF EXECUTIVE

Valerie Russell

DEVELOPMENT MANAGER

Helen McBride

magazine Editorial Content: lbruce@ayrshire-chamber.org

Design, Typesetting & Publisher: stuart.glasgownews@gmail.com

Print & Distribution: www.brown-bros.com

partners for business Ayrshire Chamber wishes to acknowledge the support of the following companies as sponsors of our Partners for Business programme.

Published by West of Scotland Media on behalf of Ayrshire Chamber of Commerce & Industry 2013. No part of this magazine may be copied, scanned or reproduced without the express permission of the Ayrshire Chamber of Commerce. The views expressed in editorial and/or advertising in “Your Ayrshire Business” are not necessarily those of the Editorial Committee of Ayrshire Chamber of Commerce & Industry. Articles submitted for publication will be considered at the Committee’s discretion and may be subject to editing. Publication is not guaranteed.

your ayrshire business spring 2013

Your Chamber for the Spring

Chief Executive: Valerie Russell

What’s in it for me? NO one can be blamed nowadays for being selfish, whether that be with their valuable time or with finances. Every invoice is scrutinised and questioned and your Chamber subscription may be one of those. Happily, there has been no increase in subscriptions for the past two years and of course I am going to say membership is good value for money, but did you know that it can actually save your business money, support growth and staff development? If you’re in business in Ayrshire, you should be in the Chamber. Whatever your size or sector, we can help your business succeed. So, what’s in it for you? With our expert business knowledge and our finger firmly on the pulse, we can help boost your ability to grow and develop your business—and also save you money. Ayrshire Chamber membership is not only affordable, but highly valuable. Our range of business support services include: • Creating business opportunities for you through networking & events • Providing you with FREE professional services, including HR & Legal • Developing skills and knowledge relevant to your business • Offering exclusive deals and benefits to cut your costs • Representing your views on both local and national issues March will see the introduction of two new Chamber services; both aimed at saving members money – Moneycorp Foreign Exchange and Jumpstart which ensures businesses are taking full advantage of tax savings on research and development – watch out for full details! Why not call into the Chamber or arrange a meeting to find out more and ensure you are making the most of your membership! Don’t forget our referral scheme which rewards you for spreading the word – you could be our next Chamber Champion. There is no denying that things are still tricky out there, but your Chamber is as confident about the future of Ayrshire as it’s ever been. 2013 has got off to a flying start with events and training workshops and at the time of writing this we are expecting 430 guests at our Annual Dinner. Thanks to our Sponsors, Principal Sponsor GlaxoSmithKline, all those attending for their continued support. The winners of the Business Excellence Awards will also be announced at this dinner and we thank all the sponsors of these awards. We welcomed Barr Ltd, Hillhouse Quarry and West FM as new Partners for Business and we looking forward to working with them all. February saw us retain our Investor in People standard and we have undergone our British Chambers of Commerce Accreditation, thus ensuring we are best placed to support your business. I look forward to meeting or hearing from you throughout the year. Val Russell, Chief Executive, Ayrshire Chamber of Commerce

Down at t’mill

VENISON, haggis, tartan, lace and… office furniture joined together in the opening of the Saxen Ltd office furniture showroom in Newmilns in January. Depute Provost John Campbell cut the ribbon and the showroom was officially opened. Depute Provost Campbell said, “It’s great to see a local business expand to such an extent that it has

Callerton

to open new premises to accommodate the amount of business it’s receiving and the staff it has been able to employ. I wish Saxen Ltd every success with its new venture and hope that the business is well supported locally.” The stylish office furniture showroom had a Burns themed launch in honour of local Ayrshire history and the famous Bard,

Poggenpohl

Robert Burns. The Cook School offered a cookery demonstration with a mouth-watering delight of tasters include leek and tattie soup and venison and haggis pie. The new Saxen showroom occupies a century old former lace mill which neighbours one of the last remaining local lace mills in production, Morton, Young & Borland. Guests were invited to a guided tour of the lace mill to experience the previous life of the Saxen showroom. Guests at the event included; architects, specifiers, designers, East Ayrshire Council, Ayrshire Chamber, West FM radio, local press and businesses. Many were impressed with the transformation from Victorian lace mill to contemporary showroom. Saxen Ltd was established in 2007 and is run from the offices and showroom premises in Newmilns, Ayrshire by a dedicated team offering a personal level of customer service. Chamber members can experience the new premises first hand, when Saxen host a networking evening on 21st March. See the Events Diary on Page 22 for details.

J S Geddes Collection

The current U.K. Kitchen Retailer of the Year Commission your kitchen from the industry’s leading company

10/12 West Netherton Street, Kilmarnock KA1 4BU Tel: 01563 530 838 Hayes Garden Land. Tarbolton Road, Symington, Ayrshire KA1 5PD Tel: 01563 831 340

www.jsgeddes.com Both showrooms open 7 days your ayrshire business spring 2013

Bowls Scotland Lawn Bowls Challenge at The National Centre THE 2014 Commonwealth Games are fast approaching , so at Bowls Scotland we want to show you just how fun, enjoyable and sociable lawn bowls can be and whether you’re entertaining clients, shouting your staff to a well-earned after work treat or holding a team building event, the National Centre for Bowls at Northfield is just for you! Your host will begin by providing a short, fun and informative bowling

your ayrshire business spring 2013

training session using our fantastic new teaching cards and games. You will learn the correct technique for rolling a lawn bowl, the objective of the game, how to score and what all the various pieces of equipment are for. In addition, your host will arrange your group into teams and a round robin style competition will follow. A buffet will follow the competition in the club house and the bar will be open throughout; so you are welcome to soak up the sunshine

and take your drinks outside whilst you bowl! Bowls Scotland is here to ensure that your evening is as fun, relaxing and enjoyable as possible; but we also hope to uncover some bowls stars of the future! Bowls Scotland is the National Governing Body for Lawn Bowls in Scotland and is responsible for the administration, development and organisation of the outdoor game in Scotland. We currently have 880 member clubs located throughout the country, with approximately 73000 members; making bowls one of the biggest sports in Scotland. We hope that by developing events such as this we can highlight the beneﬁts of bowls and the merits of being involved in a community sport, played on local greens at local clubs! Chamber Bowling Event 24th April, enter a team of four for £50.

Happy feet FOR most of us who have had our feet wrapped in cosy socks all winter, spring is a time to get our feet out of hibernation. With the average person taking around 10,000 steps per day and 115,000 miles over a lifetime, a trip to the chiropodist or podiatrist could deﬁnitely be in order to ensure your feet look and feel healthy. Visiting a podiatrist can be very useful in the

prevention, detection, diagnosis and treatment of many foot disorders. Our feet are great indicators of health issues present in our bodies, with early symptoms of diabetes, arthritis and circulatory problems all shown in the feet, so it important to look after them. Here at the Chamber we have a new neighbour. Prestwick Airport Podiatry Clinic opened for business

on 7th February. The clinic operates from the First Aid Room on the first floor of the terminal building and will be there the first Thursday of every month from 9am-7pm. Run by Podiatrist Dr Vicki Fiddes, airport and Chamber staff have already tip-toed along to an Open Day to try out the services. Vicki explains, “Podiatry has traditionally been a nail cutting service for elderly patients. Our ethos is a modern approach to Podiatry provision, pushing the boundaries of care to offer patients the most up to date evidence based treatments. We offer a wide range of services to a variety of people, ranging from children with developmental problems resulting in poor foot mechanics, to young adults with ingrowing toenails. We manage those who are high risk, such as those with diabetes and can enhance sports performance through the provision of special insoles called foot orthoses.” Look after your feet, you only get one pair, and don’t forget that if your company subscribes to the Chamber Primary Health Plan through Westfield Health, you can claim for Podiatry treatments from registered practitioners like Vicki. To book your appointment at the new Prestwick Airport Podiatry Clinic visit www.vickifiddespodiatry.co.uk

Chamber Members are invited to join the Big Hearted revolution! MANY small businesses are struggling to find customers in the face of unprecedented change. Our changing buying habits are moving market share online, to out of town parks where multiples dominate, and to supermarkets who are moving into wider ranges of products and services. “As consumers, we often don’t realise the impact this change is having on the local economy,” says Ken Robb, “When we complain about shops closing and jobs being lost, we don’t realise that the small businesses at the hub of our community are affected when we choose to buy somewhere else or in a different way.” Buy2Give is an idea that will not only help charities struggling for funds, but will also give our local people a new incentive to buy from local businesses

as opposed to elsewhere! When we buy using our Buy2Give Card, our Big Hearted local businesses will help to fund our local organisations by giving 2 of sales value back. At the same time, they will increase their sales! With 10,000 Buy2Give Cardholders targeted for Ayrshire by the end of the

Buy2Give founders Donald and Ken

year, we are really hopeful that we can help to slow down the decline of local business and make a difference.’ The Buy2Give Business Network is now 40 strong and the company are inviting new businesses to join, aiming to increase the purchase opportunities for cardholders to over 100.

“Progressively, Buy2Give consumers will be able to buy virtually every household need with the card,” says Donald McCallum, “Businesses involved already include Solicitors, Financial Advisers, Podiatrists, Tradespeople, Printers, Coffee Shops, Pet Shops and Shoe Shops! They want to help the local community by giving Buy2Give cardholders an irresistible reason to buy from them! “It’s not just businesses selling direct to consumers who can get involved,” continued Donald, “Businesses and Charities can use the Buy2Give Card for their own supplies.” Businesses – want to join the Big Heated Revolution? Visit www.buy2give.org.uk to ﬁnd out more! Or simply contact Donald or Ken on 01563-852253 or 07812593851. your ayrshire business spring 2013

â&#x20AC;&#x153;I need my staff healthy, happy and hereâ&#x20AC;?

AXA PPP healthcare for small businesses An exclusive support package to help keep Chambers members and your businesses in tip-top health. Special offer for Chambers members 50% off your Chambers membership OR 10% cashback on premiums For more info call 0800 387 754 or visit www.axappphealthcare.co.uk/chambers Terms and conditions apply. Calls may be recorded and/or monitored for training, quality assurance and a record of a conversation.

In partnership with

New product options for Chamber Package AXA PPP healthcare are introducing two new products to the Chambers Healthcare Package: Business Health Select and Business Priority Health. The products were launched in January to the direct market and to a number of selected intermediaries. The products have proved to be very successful and have been well received by our customers. AXA PPP healthcare will be giving Chamber of Commerce members access to both of these products by expanding the current Chamber Healthcare Package.

The two products will be offered alongside the existing products giving Chambers member’s even more choice when purchasing their business health insurance. Business Health Select and Business Priority Health will be available with the 50% discount on Chamber Membership for 3 years. The new products are modular so can be personalised to suit the specific needs of any business, including cover level and budget. For small businesses, which count on recruiting and retaining the best possible people, the flexibility to tailor health insurance products gives companies the opportunity

Expanding in Ayrshire AYRSHIRE based Linea Construction has moved to new larger premises in Ayr and have recruited the support of a Business Development and Marketing consultant to help them in their drive to secure new business. Established in 2006 Linea Construction has become a market leader in commercial and industrial projects ranging in value from £50K £2M, including refurbishment and new build contracts. Linea have developed their business working with local and regional clients and via relationships with key architect and surveying practices. They are currently working on projects with repeat Public and Private sector clients and are looking to expand their client base with the support of their new appointment.

John Fergusson, Commercial Director said “My partner, Jim Payne and I had a very simple philosophy when we started the business in 2006 and that was to always know what our clients want and to be able to service them. We have been very fortunate in the relationships we have nurtured with our clients and as such we are coping with the current economic downturn relatively well. We have wanted to move to larger premises for a while and our new location in Ayr is perfect, offering good office and warehouse space and plenty of parking for visitors. To coincide with our move we have recruited the support of Susan Cardwell, Business Development and Marketing Consultant. Susan has over 13 years experience in the construction sector, laterally working as Business Unit Head for Morris &

to offer a competitive employee benefit that both current and future employees will really value. With prices from as little as 31p a day for a scheme with 3 employees; our Business Priority Heath product offers great value for money. If you are looking to switch to us from another health insurance provider why not see if we can match your needs and beat your renewal premium by in some cases up to 15%. It only takes 10 minutes to get a quote over the phone so call 0800 38 77 54 and mention that you’re a Chamber of Commerce member to get a no obligation quote.

Spottiswood and Marketing Manager before that. I have full confidence that she can help us raise our business profile and secure new opportunities.” In a recent report the Scottish Government said it agreed with the Royal Institution of Chartered Surveyors (Rics) that investment in construction was needed to support Scotland's economy. Finance Secretary John Swinney confirmed the start of work on a £205m package of public construction and maintenance projects, which is estimated to support approximately 2,000 jobs across Scotland in 2013-14 and will particularly benefit the construction sector. Susan Cardwell said “I’m delighted to be supporting Linea Construction. They have a very refreshing approach to managing their clients’ projects which gives me a lot of confidence when I’m discussing new business opportunities on their behalf. They keep things very simple by being there, knowing everything that’s going on and keeping costs to a minimum. I intend to capitalise on both public and private budgets and also keep things simple for their marketing.” your ayrshire business spring 2013

Make the most of the farming Single Payment Scheme (SPS) for 2013 while you can EACH year billions of pounds are paid to over 100,000 farmers across the UK as part of EU’s common agricultural policy. There has been much discussion about ways in which the SPS should change, and from 2014 the Department for Environment, Food and Rural Affairs (Defra) has said it intends to move towards abolishing them in the seven years between 2014 and 2020 so if you are one of those who qualify, you need to make the most of that money this year. There is significant opposition to the move, as concerns are high that the profitability of farmers would be “severely undermined” if the SPS was removed, and their ability to plan for investment would be removed without the income stability that the SPS provides. In its fifth report, entitled ‘The Common Agricultural Policy after 2013’ the Environment, Food and Rural Affairs Committee highlights that “over half of UK farms would be unprofitable without subsidy”, and that “ending direct payments is unachievable in the short term”. One of the biggest issues is the farmers’ place in the supply chain, as they are struggling to get the costs of their production properly covered because they are squeezed ever tighter by the supermarket chains who want to maximise profit while keeping costs to customers as low as possible. Choosing the best way to receive this money can save a small fortune, but it can be difficult to make that decision in advance. Your payment is always calculated in euros based on the size and production of your land and it is your decision whether you receive your funds in pounds sterling or euro. If you select sterling your entitlement is calculated based on the official payment rate set by the European Central Bank on 30th September 2013 automatically. Many UK farmers recognise that selecting to receive their payment in euro allows them the flexibility to target and fix an exchange rate they are happy with at any point during the year. Ayrshire Chamber of Commerce offers you access to currency experts through the Chamber Foreign Exchange Service who will work with you to help you get the best rate for your farming subsidy no matter what happens between now and the end of September. The difference to your pocket can be considerable. For example, last year’s ECB fixed rate was 79.805p. If you were due to receive €100,000 in subsidy, this would have given you £79,805. Getting that same subsidy at 85p means you would receive £85,000 – an additional £5,195, simply because the exchange rate was better. Using the tools available through the account managers through the Chamber Foreign Exchange Service, you can shelter your 8

your ayrshire business spring 2013

Rate Official SPS rate 2012

EUR Amount GBP Value

0.79805 €100,000

£79,805

2012 Market 0.82304 €100,000 Average

£82,304

2013, at time 0.86453 €100,000 of writing

£86,453

subsidy and get the best deal you can this year. If you want to ﬁnd out more about how we can help you boost your farm subsidy, and would like to discuss your upcoming needs, call 0800 710 1040, for more information or email chamberfx@moneycorp.com Key dates to remember:

Your 2013 application: Application submitted by

15 May 2013

Changes can be submitted with no charge by

31 May 2013

Changes can be submitted but with a penalty by

9 June 2013

Payment window closes

30 June 2013

Your 2013 payment: 2013 rate set

30 September 2013

Payment window opens

1 December 2013

Payment window closes

30 June 2014

your ayrshire business spring 2013

Music to your ears? Research finds business owners believe music increases sales MUSIC licensing company PPL is encouraging Scotland’s businesses to boost profitability by using music legally in the workplace. Latest research by the organisation has found that music in the workplace is vitally important to business success. In a survey of Scottish SME’s, more than a third (37%) of owner-managers questioned believed that playing music can increase trade or results. It also found that silence in the workplace is far from golden; with almost one in five (18%) admitting that they would prefer to lose a day’s trade, than operate in a silent environment. Christine Geissmar, Director of Operations at PPL said: “We know that playing music has huge financial benefits for businesses. We are encouraging businesses across Scotland to find out how they can enjoy the benefits of music, while being legally compliant.” Research found that business owners believe music can bring both emotional and financial benefits to staff and customers alike. More than three quarters reported that playing music in the workplace increases staff morale. Almost 70% felt that background music can help relieve tension and awkward silences in the workplace. Music Psychologist, Dr Vicky Williamson commented: “Music positively influences consumer mood/emotional states through psychophysiological reactions and autobiographical memory associations. Silence by comparison can be intrusive, as it throws unwelcome attention on the consumers’ behaviour. Music also provides an effective and adaptable tool for bringing a sense of pleasure and relaxation to the work environment, thereby promoting a positive attitude, higher job satisfaction and boosting a sense of brand identity and loyalty. A completely silent work environment can lack stimulation, interest and, for many people, a dynamic and creative source of energy.” The findings are part of the joint MusicWorks campaign from PPL and PRS for Music, designed to highlight the financial as well as emotional benefits that music can bring to business. For more information about when a licence is needed and how to purchase one, log onto: ppluk.com and prsformusic.com

your ayrshire business spring 2013

BSI gives its seal of approval LAWRENCE McPherson Associates ISO 9001 accredited Quality Management System passed its 3 year reassessment. The audit, which was carried out by the British Standards Institute, is the first major reassessment of the Quality Management System since the Practice initially attained ISO 9001accreditation in 2010. Architectural partner, Stephen McGhee, said "We are delighted that the BSI has continued to give their re-approval of our Quality Management System. This reassessment comes months after our recently achieved CHAS (Construction Health and Safety) accreditation. Combined with our commitment to our ISO 14001 accredited Environmental Management System, the Practice continues to put 'quality' at the core of our service provision."

Laying foundations for growth A FAMILY-run estate agency in Ayr has opened a second office in the town creating new jobs. Donald Ross Estate Agents have opened a new office, just a couple of doors down the road from the business’ main office, and will focus exclusively on property lettings, a new service for the company which has focussed exclusively on residential sales. MD, Steven Miller said: “The opening of our new lettings branch is a great moment for us, substantially increasing our public visibility and the range of services we’re able to offer. Whilst the past couple of years have been challenging for the property sector, we have continued to grow by remaining totally focussed on our clients’ needs. We’ve worked closely with Bank of Scotland for many years, with the regular guidance from our relationship manager proving invaluable, and it’s fair to say that the opening of the new office wouldn’t have been possible without this support.” Jacqui Webster, relationship manager for Bank of Scotland, said: “Donald Ross Estate Agents new expansion underlines its commitment to the town. At Bank of Scotland we remain committed to supporting strong local businesses like Donald Ross Estate Agents in achieving their growth ambitions through our teams of dedicated property relationship managers, and as part of Lloyds Banking Group we lent £10 billion to SMEs across the UK in the first nine months of 2012.”

Rubbish Management

make your business legally compliant; it also makes commercial sense too, as effective waste management can help your business to: • Reduce your operating costs • Understand why your waste is actually an important resource. • Improve your organisation’s environmental credentials To help Ayrshire businesses get ready in time for the change and understand their requirements; Zero Waste Scotland is running a number of free brieﬁngs sessions which will cover: • The legal requirements of the regulations and what businesses must do to comply • How effective waste management and resource efficiency can benefit your business and the environment • How to negotiate your waste contract to meet the regulatory requirements • What support is available and how to access it. • Case-studies of businesses already on board and how they have benefited - 06-Mar 2- 4pm Gailes Hotel, Irvine, KA11 5AE - 07-Mar 8- 10am Ayr Racecourse, Ayr, KA8 0JE

WILL you be ready for the Waste (Scotland) Regulations by 2014? As of 1st January 2014 business of all sizes and across all sectors in Scotland will be required to separate all waste by paper, metal

and glass ready for recycling. There are also requirements on food waste disposal. Regulation doesn’t have to be a burden, and following the Waste (Scotland) Regulations will not only

- 07-Mar 2- 4pm Glencairn Room, The Dower House, Dean Castle Country Park, Kilmarnock For more information and bookings see: www.zerowastescotland.org.uk/regsbrie fings

Local ﬁrms get up to speed on new pension rules STARS of Dragon’s Den and the Apprentice have been leading a government advertising campaign to raise awareness of new pension’s legislation that was introduced in October 2012. This is the biggest ever change to work place pensions. From October onwards, the National Employment Savings Trust (NEST) and auto enrolment began to take effect. Businesses of all sizes will need to plan for auto enrolment to ensure they are adhering to the new legislation as it is a legal requirement. To raise awareness locally Ayrshire Chamber member, Munro Partnership, held a seminar at the Western House Hotel in Ayr. Over 30 Ayrshire employers attended. The seminar covered the key issues that employers must be aware of to comply with the auto enrolment rules. In short the new regulations mean:-

• Employers must automatically join employees into either a qualifying workplace pension or the new default NEST • Pay minimum contributions for eligible employees into their pensions • Ensure processes are put in place to adhere to the new pension rules All businesses are affected by the new legislation and must comply with their legal obligations. Some of the feedback received after the presentation showed that in some cases employers do not fully understand the implications of the new rules and what they have to do to adhere to them. If you are an employer and require more information on the new legislation then visit www.thepensionsregulator.gov.uk or email robindale@munropartnership.co.uk if you need assistance and advice.

your ayrshire business spring 2013

AFTER the resounding successes of the previous three Fife Regattas the dates of the 2013 event have been announced as 28th June to 5th July. This invitation only event invites the famous William Fife designed and built classic yachts to return to their birthplace on the Firth of Clyde, Scotland and to participate in a unique regatta. As with the previous Fife Regattas, participants will enjoy spectacular scenery and hospitality, but with a new itinerary that combines past favourites with new destinations. The event will be based at Largs Yacht Haven, the marina adjacent to the site of the Fife boatyard, and over the course of the week the fleet will sail to Rothesay, Isle of Bute, through the magnificent Kyles of Bute to Tighnabruaich and onwards to Portavadie on Loch Fyne. The event comprises racing and cruising, a busy social programme with a Scottish flavour and even a short cruise on board the famous paddle steamer, Waverley. The full itinerary is available on www.fiferegatta.com.

Fife Regatta 2013 Firth Of Clyde Scotland

Charities get online Gift Aid service The department is writing to 110,000 charities and Community Amateur Sports Clubs (CASCs) informing them that, from 22 April, they can enrol to make repayment claims online, through the HMRC website. The new service, called Charities Online, is being introduced in response to feedback from charities. They will be able to get information on how to use the system from the HMRC website (www.hmrc.gov.uk/charitiesonline). Sajid Javid, Economic Secretary to the Treasury, said,

jamieson

plant hire and contractors CONTRACTS UNDERTAKEN New water mains installed, drainage work (land drainage, golf courses etc), kerbing, paving, monoblock, etc. Suppliers of drainage pipe, underground, sewer water pipe and fittings. CONTRACT HIRE JCB, TRACTOR AND ATTACHMENTS 24-26 KIRKOSWALD ROAD, MAYBOLE, AYRSHIRE KA19 7TX

• • • • • • • • • •

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Tel: 01655 883251 Fax: 01655 882511 Mobile: 07768 624954 12

your ayrshire business spring 2013

“Charities Online is a signiﬁcant step towards reducing the administrative burdens that can be a weight on charities. Claims will be processed more quickly, as well as saving on postal costs and delays. The service will be more accurate, with built-in checks.” Separately, the Gift Aid Small Donations Scheme (GASDS) is also being introduced in April. This will allow charities and CASCs to claim top-up payments on cash donations of £20 or less without the need to collect Gift Aid declarations. Charities will generally be able to claim payments on small donations of up to £5,000 each year.

To advertise in the next edition of

your

CLAIMING gift aid repayments will be quicker and easier for charities and sports clubs from April, according to HM Revenue and Customs (HMRC).

business yrshire

the magazine of ayrshire chamber of commerce and industry

call Stuart Pennington on 07792 362 587 or email stuart.glasgownews@gmail.com

Introducing a new Chamber Benefit... Foreign Exchange IF your business deals internationally, the Chamber Foreign Exchange service can help. Provided through the buying power of the British Chamber of Commerce, Ayrshire Chamber is able to offer the UK’s leading Foreign Exchange and international payments service with exclusive discounts and services to our members. Through our FSA regulated and long standing partner Moneycorp, Chamber Foreign Exchange provides our members with highly competitive exchange rates, low transfer fees and a level of service tailored to your business needs. Chamber Foreign Exchange provides members with:

• Highly competitive rates of exchange whenever you trade • Reduced transfer fees (saving up to £30 per transaction compared to high street banks)* • Free Foreign Exchange Health Check & Report worth upwards of £250* • Full suite of Foreign Exchange products and services including FSA regulated vanilla and zero cost options • Industry leading online dealing and payments systems • Personal MSTA qualified dealer to help make more informed currency decisions, keeping you abreast of the markets, and help with FX budgeting • Access to market orders, to target specific rates of exchange and secure prices 24 hours a day, 7 days a week

• Fast, worldwide transfers, including same-day settlement Our partner Moneycorp has been trading foreign currencies since 1979 and traded over £11 billion in currencies last year making 2.4 million transactions. With 577 dedicated employees, market leading accounts and credit ratings, Moneycorp is the UK’s leading provider of Foreign Exchange services. TTT Moneycorp Ltd is authorised and regulated by the Financial Services Authority for the provision of payment services. In addition, Moneycorp FRM is authorised and regulated by the Financial Services Authority for the conduct of designated investment business. To establish the savings available to you call 0800 710 1040, email chamberfx@moneycorp.com or visit www.moneycorp.com/chamberfx. *Exclusive to Chamber members

NO SMOKING DAY 2013 IMPROVE the health and wealth of your company and encourage your employees to quit smoking this No Smoking Day, Wednesday 13 March 2013. With smokers taking on average two or three more sick days a year than their non-smoking colleagues, why not get involved in the 30th anniversary of this successful health campaign? This year smokers are being encouraged to 'swap their fags for swag', and consider what they could afford to buy if they were to quit for a day (saving £7), a week (£49), a month (£210) and a year (£2,555). That could pay for a holiday! Holding No Smoking Day activities could not only improve the profitability of your business, by boosting the health of your workforce, but it could raise the profile of your company as a health improving organisation in the local media. For further information, support and limited resources please contact your local stop smoking service: Fresh Air-shire 0800 783 9132 or Freshair-shire@aapct.scot.nhs.uk Or alternatively log on to www.nosmokingday.org.uk where you will find further information and be able to purchase resources. Talk to the Healthy Working Lives experts FREE on: 08000192211 www.healthyworkinglives.com

your ayrshire business spring 2013

Under Pressure WE’VE all experienced it – that feeling of dread as the ‘to do’ list gets longer and time ticking by at an alarming rate. It can feel as though there just aren’t enough hours in the day to get everything done. In today’s difficult climate when budgets are tighter than ever before, it’s easy for this feeling to become a daily occurrence. Worrying constantly is a symptom of stress – a condition that while many of us choose to accept as a ‘normal’ part of working life, can take a major toll on your health and wellbeing. Stress can affect your appetite, cause you to smoke or drink more and lead to physical problems such as headaches and dizziness, breathlessness and muscle pain. Sufferers may lose their temper more easily and find it difficult to concentrate - bad news for employers who need a productive and happy workforce now more than ever. Long term stress can cause a range of serious health complications including depression and insomnia, high blood pressure and heart disease. So, what can be done to help ease the pressure? The findings of a study carried out by wellness solutions

your ayrshire business spring 2013

provider Vielife suggest that improving your diet could have a positive impact. Research found that working adults who have a poor diet are more likely to suffer from stress, low productivity and low job satisfaction. Those with good nutrition achieved a 6% higher job satisfaction score, and a 15% higher mood score. Additionally, almost 40% of people with a low nutrition score had high stress levels and 50% more sickness absence than those with good nutrition. As well as lifestyle changes, talking therapies such as counselling and cognitive behavioural therapy (CBT) are widely renowned for helping people suffering from stress, anxiety or depression to deal with negative thoughts and feelings and make positive changes. Westfield Health’s Chamber Primary Health Plan, which is available to all members of Ayrshire Chamber of Commerce, offers

employees a full confidential counselling service, including a 24 hour counselling and advice line, as well as up to six face to face counselling sessions or cognitive behavioural therapy (CBT) sessions. The Government’s ‘No Health Without Mental Health’ strategy emphasises the importance of talking therapies such as counselling and CBT in helping treat stress, anxiety and depression. For more information about the Chamber Plan, visit www.westfieldhealth.com/cha mber or call 0845 602 1629, Monday to Friday 8am – 6pm.

Airport gears up for busy summer despite toxic tax! GLASGOW Prestwick Airport is upbeat about its prospects for 2013 following double-digit growth in a robust last quarter. Passenger numbers were up, showing a 29% year-on-year increase for the three-month period November 2012 to January 2013. Chief Executive Iain Cochrane was

cautiously optimistic. “January’s figures represent a satisfying start to the year and the outlook for the rest of 2013 is very encouraging as we continue to adapt to the challenges of an ever-evolving industry,” he said. “Thanks to new routes and extra frequencies announced by our partner Ryanair for our summer programme, looking ahead we expect passenger numbers will continue to rise.” He added: “Our strategy of positioning Glasgow Prestwick as Scotland’s low-cost gateway to popular holiday destinations is paying off, with an increased number of flights to the Mediterranean and Canary Islands.” The airport’s confidence is based on Ryanair’s decision to increase the number of its routes to 27, while the number of flights per week increases by 10% from 86 to 95. In response, the airport announced the creation of 50 new fixed-term jobs from the end of March, in a number of passengerfocused areas. Mr Cochrane commented: “As well as sending Scots off on their holidays, we look forward to welcoming large numbers of visitors from Poland, Italy, France and Spain. In this regard, we know that the airport performs a vital role as an economic driver for Ayrshire. A recent report by York Aviation, "The Economic Impact of Glasgow Prestwick

Airport" shows that last year we: • supported 1540 jobs locally and helped boost the Ayrshire economy by almost £64m; • supported 670 jobs specifically in Ayrshire tourism; • continued to put Ayrshire “on the map” which is important in attracting and retaining inward investment in the area; • helped anchor the Aerospace and MRO (maintenance, repair and operations) cluster around the airport which shows that Glasgow Prestwick plays a key role in securing activity here. “However, our task in helping to build a stronger Ayrshire economy continues to be frustrated by the imposition of Air Passenger Duty, a toxic UK Government tax that damages tourism and weakens Scotland's competitiveness. We once had 8 daily ﬂights to London Stansted which were well supported by Ayrshire business; now, because of the tax, we have none, depriving the business community of regular, direct, low-cost access to London markets. We therefore renew our call for the tax to be devolved to the Scottish Government so that revenues raised can support Scottish aviation and help attract new routes."

New Festival Takes Off MARKING the centenary of flying at Prestwick, the Prestwick World Festival of Flight launches on Friday August 30th and runs for ten days. With the support of South Ayrshire Council, Prestwick Airport, Prestwick Royal Aeronautical Society, the RAF Association, and local aerospace companies, the programme will be a popular mix of; air displays, exhibitions, films and performance celebrating the adventure of flight, and commemorating Prestwick and Scotland’s place in the history of aviation. The Festival will introduce the World’s first Aviation Film Festival and an Aviation Book Festival. These will be supported by music, theatre, poetry, exhibitions, song and storytelling for all ages. With emphasis on activities for families and

children, there will be something for everyone! Festival curator George Kerevan explains, “The Festival aims to complement the existing visitor product in Ayrshire and Arran by tapping into the growing international aviation heritage market. With only 5% of current visitors to Ayrshire coming from outside the UK, the festival should help reinforce this vital sector.” With long term vision for the Festival to become a major event in both the UK and International aviation heritage calendar, there is scope to create a permanent public exhibition of aircraft and artefacts recording Prestwick’s significant role in aviation history, as well as a legacy programme encouraging young people in Ayrshire to build careers in aerospace engineering, and promote Prestwick Airport as Scotland’s aviation capital.

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Ayr builder scoops top Saying it industry award

with flowers

by David Wales, Bloomingwales Florist BEING a small independent business, I had to ask myself where are the misconceptions in flowers and floral arrangements within the modern business environment. The answer is not an easy one to define. Most people associate flowers and floral arrangements with birthdays, weddings, funerals etc. and whilst this is a major percentage of the market, there is real scope for flowers in a business environment that people sometimes fail to perceive. In a modern society where customer service is paramount, businesses should be looking at what takes them from customer satisfaction to customer delight. Can flowers do this? I think the answer is yes, especially when a large portion of new and repeat business comes from referral and recommendations, the simple flower can hold the key to a customer being happy and a customer being delighted. Coming from a Customer Service environment I always refer to the simple analogy of everyone is a customer and so I look inwards to understand what would make me appreciate the service I receive and it is the little things that will take a service provided from excellent to exemplary. A floral arrangement as a thank you for new or repeat business can be the differentiator between yourself and your direct market competitor or indeed coming into a reception area bedecked with an eye catching floral arrangement sets the best first impression. Never underestimate the humble flower and what it can achieve for your business.

your ayrshire business spring 2013

COLLINTON Homes Ltd has scooped a Master Builder of the Year Award, for Large Renovation Projects in Scotland. The Master Builder of the Year Awards, is a nationwide search by the Federation of Master Builders (FMB) to find the best builders in the UK. Nominations must come from a satisfied client, and builders are judged on their technical ability together with their customer service skills. Collinton Homes Ltd won for their conversion work on a steading into a family home and will now go through to compete in the national ﬁnals. The national winners of the 11th Master Builder of the Year Awards will be announced by architect and TV presenter George Clarke at a ceremony in London on 20th March. Grahame Barn, FMB Services Director for Scotland, said: “The standard of entries this year is amongst the highest we have seen

and reﬂects the expertise, attention to detail and professionalism of the region’s builders. What really stands out is the extent to which our regional winners were prepared to go beyond the call of duty to build a good working relationship with their clients. Collinton Homes Ltd should feel justly proud of their achievement in winning the Large Renovation Projects in Scotland prize, and we wish them success in the national competition.” If Collinton Homes Ltd wins the overall Master Builder of the Year title, they will drive away in the brand new Nissan Light Commercial Vehicle of their choice worth up to £20,000, while the client who nominated them wins a fantastic £3,000 cash prize. Good luck Collinton Homes Ltd!

Apprentices set to go far! LOCAL travel agency Thorne Travel, based in Kilwinning, is one of many local businesses that are succeeding due to adopting the apprentice scheme, an initiative aimed at getting young people into employment. Owner Shona Thorne had a strong vision and determination to bring back the local high street and opened in 2009 with four employees. The business is continuing to expand with 15 staff now currently employed. Shona’s ﬁrst apprentice Christina Heywood is now in her second year of a business degree in Glasgow University whilst continuing to work two days at the agency. By working with the local council, Shona has employed a “back to work” employee and another two apprentices. “It feels great to know that

I’ve contributed to improving prospects for our young people.” says Shona. This mix of staff works well for Shona, employing experienced and knowledgeable travel consultants with young locals looking to gain experience and employment in the travel industry. Shona believes that the younger generation have much to offer growing businesses, “The apprentices come with a whole different skill set; energy, enthusiasm and great computer and internet knowledge, an area that has become invaluable to the expansion of my company. Training a new employee from grass roots up ensures that standards are set and kept through the business.” The future is bright for Thorne Travel with plans to develop and diversify into the internet and student market.

Community Connections

MUNRO Partnership, Chartered Financial Planners based in Ayr, undertake a community connections programme with their staff. Staff pay a monthly amount into a community connections fund which is matched by the company. The money is then allocated on a regular basis to local charities as nominated by the staff.

Recently, the company have donated £1,400 to local charities through the fund, including £400 to Aberlour Options Ayrshire, which provides overnight respite to children and young people with complex learning and physical disabilities. Quarrier’s Homelife South Ayrshire, a housing support project supporting adults with learning difﬁculties to live in their own home and

to be a part of the local community, beneﬁted from a donation of £300 and South Ayrshire Dementia Support Association was nominated to receive £150. This charity was set up by local people to provide services for people with dementia and their carers in the Ayr, Prestwick and Troon area. A charitable way to support local communities.

Chamber membership brings concrete results MAKING new contacts is one attraction of attending Ayrshire Chamber events and "An Audience with Maitland Mackie" proved to be useful for Dianne and Paul Harrison and Tosh Lubek when they met at the pre-event reception. MJ Harrison Supplies, the sole Scottish distributor of Moore Concrete Products, regularly exhibits at trade shows including the Royal Highland show, but as Paul Harrison told Tosh Lubek, "Who wants to carry your bulky printed brochure all day but a business card alone offers limited information about us". Tosh Lubek, from Tosh Lubek Productions, suggested an alternative, the DVD Video Business

Card. The size of a credit card, it can easily be slipped into a pocket. Like a normal business card it can be printed with your logo and contact information but it can also include a promotional video about your business and pdf ﬁles of your company brochure or leaﬂets. Both Paul and Dianne appear in their video which also features testimonials from their customers. As Dianne says, "They tell their story about working with MJ Harrison Supplies and when someone sees a real person talking about your business they can instantly tell that your client is being sincere. The effect is much more powerful than just reading a customer's testimonial."

Dianne also appreciated the versatility of their promotional video produced by Tosh, "Not only is it on the DVD Video Business Card but we could also show it on a TV display at our trade stand and put it on our website." Paul adds,"We supply pre-stressed concrete products to agricultural, construction and industrial customers and because our brochure leaﬂets are on the DVD our customers can view and then print the ones they need. That saves on our printing costs and is environmentally beneﬁcial because it cuts down on total paper use." Another example of Chamber members doing business together. your ayrshire business spring 2013

Work Experience

Building Bridges

Cristina from Girvan Academy at South Ayrshire Council, Civil Engineering “ON the fourth day of my work experience placement in Civil Engineering at Burns House in Ayr I arrived at 8:35 and was introduced to the workers in the bridges department. “Around 10 o’clock, Douglas, Sandy, Stuart and I departed towards Pinwherry. We looked at a bridge that had been damaged by the large trucks that drove through it. Measurements of the ground level needed to be taken to be able to analyse the structure of the bridge from the computer at the workplace. For this purpose we made use of a theodolite, which is an instrument used to measure angles and directions. For it to work properly, it needs to be horizontally positioned with the ground and mounted on a tripod. “I really enjoyed my time at South Ayrshire Council and have learned a lot from my experience.”

Declan, from Marr College, at Woodward Aircraft Engine Systems “DECLAN, from Marr College, feels that his time here has been really enjoyable and he has learned a lot from the Woodward Technicians. He particularly likes the fact that he has been able to get involved in all aspects of the product lines throughout Assembly and Test. “He found the new generation products very enjoyable and also commented that it was great to see the mechanical

complexity of the older mature products. “My feelings on the programme are very positive my team here enjoy having the kids in the facility and passing on some worldly experience in a laid back work environment. The team ensure that all of the needs of the work experience candidates that come through are met and they are well looked after. We allow access to all areas of production and Engineering as well as Sales and Admin.”

A Technical Challenge?

Bright Sparks

Dr. Do-a-lot! “I THINK Work Experience for school pupils is an excellent idea. It lets the pupil see what it is like to be in a working environment.

“EDF Energy, Hunterston B, in West Kilbride, offers local secondary schools the opportunity to visit site for a one-week work experience placement. “This is an important part of education for pupils as it builds on skills and behaviours for future employability and allows pupils to learn about the workplace in a real life situation. “Some of the beneﬁts for pupils include raising awareness of health and safety in the workplace, developing existing skills and knowledge and improving conﬁdence and transferable skills.

Andy Marshall Operations Supervisor Woodward Aircraft Engine Systems

“The station also beneﬁts from taking part in this scheme as it allows Hunterston B to promote careers within our industry as well as increase pupils’ enthusiasm with regards to STEM based subjects.” Nikki Macfarlane Communication Coordinator, HR Hunterston B, Nuclear Generation EDF Energy

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“Some of the pupils realise that Veterinary Medicine is their vocation and volunteer at the surgery to gain experience before applying for Vet School. Some pupils decide that it’s not for them; had the opportunity for work experience not been available they may well have chosen the wrong career. “I hope to continue to work with the Chamber for many years to come.”

Anne Macintosh Practice Manager Hollow Park Veterinary Surgery

The next IBMers? S3 PUPILS from Kilmarnock Academy got to see the ‘world of work’ thanks to IBM in Greenock. IBM is a global company which employs over 2000 people and favours young people who have studied a foreign language. Pupils recently toured the plant and spent time in the International Contact Centre as well as learning about the importance of studying a foreign language in today’s competitive job market. They were given a talk on how being able to communicate in a foreign language can be to their advantage when competing with other young people of the same age not only from Scotland but from other parts of Europe. It was an excellent opportunity for the pupils to practise their French, improve their communication skills and to meet French speaking employees from the company.

Education Links Engineering Design Challenge BUDDING young engineers from S2 year groups across North Ayrshire took up the task of researching, designing and making solutions to a genuinely tough engineering problem. The forty two ﬁnalists of pupils were among over four hundred taking part in the North Ayrshire Design Challenge days. The events, which kicked off in August last year, aim to encourage more young people to study and consider careers in science, technology, engineering and maths (STEM). The theme of the Challenge Day programme ﬁnal this year is Remote Operations. Students work in teams to design and make a prototype device that can be operated remotely to simulate a heart and kidney transplant. Objects representing the human heart and kidney must be picked up and accurately placed in their appropriate holes in a cut-out of a human torso.

Each of the seven school heats leading into the North Ayrshire Final involved up to 10 teams of six pupils. The Design Challenge days started in 2009 with assistance from the Institute of Engineering and Technology. The event has gone from 6 teams of 6 pupils to working with over 400 pupils across North Ayrshire. John Allison, Faculty Head of Technologies at Auchenharvie Academy, said, “The Design Challenge Day programme is all about inspiring and attracting tomorrow’s engineers. Engineering is often seen as an invisible industry amongst young people. They also have preconceived ideas about what engineers look like and the jobs they do. The pupils attending the challenge days will experience hands-on, practical events to challenge their perceptions, and make them realise that engineering is an exciting, rewarding career path.”

Employ-Ability Project EMPLOY-Ability is a ‘Citizen Leadership Project’ for people with learning and other disabilities, delivering a range of training and activities focusing on confidence building, new skills, access to volunteering, work placement, employment opportunities and social networks. The project is a result of consultations showing clear evidence of the many barriers disabled people face when trying to access work and volunteering opportunities. Additional evidence confirms the multiple barriers experienced by people who have disabilities and who are ultimately isolated and excluded from mainstream society. In our society it is widely recognised that ‘work is good for you’ and has a huge impact on people’s health and wellbeing.

The Employ-Ability programme will have a positive impact on people’s lives by addressing the disadvantages that people with learning disabilities face in accessing training, work placements and mainstream employment in society. It will enable people to feel valued and to contribute meaningfully within their local community and the wider society. Critical to the project is the involvement of employers and businesses willing to support through offering work placements. Jim Withers, from Respite Now, says, “Even if it’s only for a couple of hours, we welcome any offers of support. We know that with the right support everyone is employable.” Get in touch at jim@respitenow.org.uk

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Nora Senior Sets Out Business Priorities As She Takes Up Scottish Chambers Of Commerce Chair NEW Chair of Scottish Chambers of Commerce (SCC), Nora Senior, takes up the position with clear aims in mind to ensure that the organisation builds on its unique role in helping to create the right environment for business and society as a whole to flourish. Nora, who is the first businesswoman in the SCC’s 64year history to be honoured with the office of Chair, outlined her vision: “My focus for the Scottish Chambers of Commerce will be around three key themes, woven into the Chamber movement, of collaboration, connection and communication. “Each of these themes is important not only to our work in Scotland, but also to ensuring that we optimise SCC’s place in the worldwide Chamber of Commerce movement for the benefit of Scottish businesses and the Scottish economy. The Chamber of Commerce brand is a truly global one, and under my leadership, SCC will make full use of the international connections that we have through the global network of Chambers to enable Scottish businesses to grow their international reach. Increasing business internationalisation is a key plank of the Scottish Government strategy for economic growth, and one where SCC has a unique contribution to make.

“Utilising connections, collaborating to achieve, and communicating effectively will ensure that SCC can drive forward Scottish businesses’ priorities. Businesses in Scotland can deliver growth – but improvements to the business environment are necessary to ensure that they can operate at full stretch. Our businesses need the right people – which means fully overhauling our careers service to ensure that young people have support throughout their education to make meaningful choices about what and how they study. Our businesses also need an infrastructure which is fit for purpose –not just decent transport connections, but access to enhanced broadband to boost productivity and trading opportunities. My priority will be to support business and job creation, ensuring burdens on business are reduced and barriers to growth are removed. I am looking forward to working with the SCC network to exploit every opportunity we have to enable Scottish business to perform at its best. We will celebrate Scottish business, and ensure that our companies get the recognition they

deserve. “The Scottish Chambers network and membership is continuing to grow as businesses, both large and small, see the advantages of strengthening commercial connections and being effectively represented at Scottish, UK and European level. “I am hugely honoured to take up this prestigious position”

SCC Welcomes Continued Fall In Unemployment COMMENTING on the news that Scottish unemployment fell by 13,000 in the three months to December, Liz Cameron, Chief Executive of Scottish Chambers of Commerce, said: “It is good news that unemployment in Scotland has continued its downward trend, and it is particularly important to note that youth employment fell by 28,000 over the course of last year. This has undoubtedly been assisted by the focus on youth employment that has been evident on the part of the Scottish Government in

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2012 and Chambers of Commerce across Scotland have also sprung into action to help tackle high levels of youth unemployment. “Scottish Chambers of Commerce are supporting businesses across the country through our Graduate Recruitment Incentive programme, operated in partnership with the Scottish Government. New employment opportunities are being created for Scotland’s graduates within small and medium sized businesses, and access to dedicated support is being provided to assist employers through the recruitment process. To further encourage engagement between small businesses and graduates, careers zones are being delivered to extol the beneﬁts of a career in one of Scotland’s vibrant, growing businesses. “Chambers of Commerce are serious about assisting businesses to take on more young people and we will continue to work to deliver real beneﬁts for Scotland’s economy and its young people.”

The Board of Directors is delighted to welcome the following companies as recently joined members of Ayrshire Chamber of Commerce & Industry. A1 Collision (UK) Ltd. Kilmarnock Tel: 01563 573440 Contact: Terry McPartland Vehicle repair centre Ayrshire Construction Safety Group, Hamilton Tel: 01292 521888 www.acsg.co.uk Contact: Maria Watson Environment & quality adviser, H&S advice and training. REFERRED BY: RDK Construction Catkins Flowers Ayr Tel: 01292 270340 www.catkinsflowers.co.uk Contact: Charles Douglas-Braid Florists D P Roofing New Cumnock Tel: 01290 332006 Contact: David Phillips Roofing REFERRED BY: Wm. Duncan &Co. Dickson & Co. Irvine Tel: 01294 311213 www.wgdickson.co.uk Contact: Billy Dickson Accountants Directional Letting Prestwick Tel: 01292 478123 www.directionalletting.co.uk Contact: Stephen McVean Letting & estate agent REFERRED BY: LAH Travel DM Roofing & Roughcasting Ltd. Dundonald Tel: 01563 852542 www.dmroofing.co.uk Contact: Dougie Mabon Roofing & render services REFERRED BY: QTS

Kilmory Public Hall Isle of Arran Tel: 0770 870564 Contact: Jean Clark Community hall Kylestrome Hotel Ayr Tel: 01292 262474 Contact: Yvonne Gorman Hotel, bar & grill MacDunn Ltd. Ayr Tel: 07585229076 Contact: Michelle Thomson Subway franchise McCain Consulting Ltd. Hurlford Tel: 07445 420920 www.mccainconsulting.co.uk Contact: Jim McCain Commercial & residential property consultant Passion Caterers Ayr Tel: 07732338581 www.passioncaterers.co.uk Contact: Hazel Adair Outside caterers REFERRED BY: BCS Training & Consultancy Phat Daddy Graphics Monkton Tel: 01292 687612 www.phatdaddygraphics.com Contact: Paul Murphy Graphic design & branding Pinocchios Kilmarnock Tel: 01563 573252 Contact: Saddie Smith Cafe Playbrokers Ltd. Kilmarnock Tel: 0845 226 8272 www.playbrokers.com Contact: Michael Langsford Childrens outdoor play equipment

Geppettos Cafe Kilmarnock Tel: 01563 539887 Contact: Janice Kirkland Cafe Hillan Carpentry Prestwick Tel: 07966 713 033 www.hillancarpentry.co.uk Contact: Andrew Hillan Bespoke carpentry

QTS Group Ltd. Drumclog Tel: 01357 440 222 www.qtsgroup.co.uk Contact: Phyllis Cockburn Engineering infrastructure & training across rail, utility & construction

IT Fact Ayr Tel: 01292 442541 www.itfact.co.uk Contact: Jackie Hitchen IT support

Serendipity EMS Ltd. Troon Tel: 01292 314523 www.sems.me Contact: Ron Aitken Event management software

Solar Panels Scotland Ltd. Kilmarnock Tel: 01563 536640 www.solarpanels-scotland.com Contact: Gemma Collins PV solar installations & photovoltic infrared heating REFERRED BY: Referral Exchange Solutions on Demand Ltd. Stewarton Tel: 08450945121 www.solutionsondemand.co.uk Contact: Martin Boyle Website design, IT support, backup solutions, laptop repair & search engine optimization Super Assistant Kilwinning Tel: 07828925820 www.superassistant.co.uk Contact: Lorraine Hart Virtual assistance for small businesses, entrepreneurs & professionals REFERRED BY: Sleek Media The Ayrshire Community Trust Ardrossan Tel: 01294 443044 www.theayrshirecommunitytrust.co.uk Contact: Stephen McLaughlin Creating resilient communities through volunteering, social enterprise and lifelong learning The Waterfront Restaurant Ayr Tel: 01292 280212 www.waterfront-ayr.co.uk Contact: Alasdair Kerr Restaurant and bar REFERRED BY: John Kerr & Co. UPM Caledonian Irvine Tel: 01294 314214 www.upm.com Contact: Gordon McLean Integration of bio & forest industries into a new sustainable & innovation driven future

We want to recruit more members to strengthen our business network and create more business opportunities for you. We're asking you to help by referring companies you know to us. When they join, we'll reward you with a choice of special offers to help your business. Call the Membership Team on 01292 678666. your ayrshire business spring 2013

Events Diary

Spring 2013

Providing you with the opportunity to meet contacts, expand your knowledge and grow your business CHAMBER TRAINING ACADEMY Best Practice & Management Skills 13th March 8.30-11am Venue: Ayrshire Chamber Boardroom Cost: £35

Schmooze and Network with Saxen 21st March 5.30-7.30pm Sponsor & host: Saxen Showroom,Newmilns Cost: £15

Business Breakfast YES Campaign with Jim Mather MP 15th March 8.30-10.30am Venue: Aviator Suite, Prestwick Airport Cost: FREE

Personal Licence Holder ServeWise & City & Guilds ‘Scottish Personal Licence Holder VQ7104-01’ 26th March 9.30am - 5pm Venue: Ayrshire Chamber Boardroom Facilitated by Emery Training Cost: £144

Chamber Bowls with Bowls Scotland Team event and networking 24th April 5-7.30pm Hosts: Northfield Bowling Centre Cost: £15 per person or £50 per team of 4

CHAMBER TRAINING ACADEMY Managing Conflict and Performance 27th March 8.30- 11am Venue: Ayrshire Chamber Boardroom Cost: £35

Chamber Networking The natural selection 16th May 5.30-7.30pm Venue: South Beach Hotel, Troon Cost: £15

International Trade Event “Hong Kong the Gateway to China” 20th March 4-6.30pm Venue: Blairquhan Castle Sponsored by HSBC Cost: £10

CHAMBER TRAINING ACADEMY Sign and Be Heard 18th April 8.30 – 11am Venue: Ayrshire Chamber Boardroom Cost: £35

Prices shown are Chamber Member rates and include VAT unless otherwise stated. To book or for more info www.ayrshire-chamber.org or call 01292 678666

your ayrshire business spring 2013

Events round up Our Christmas Networking was a great success. Centerstage, Kilmarnock provided their impressive space and theatre for an evening of informal networking and shopping, rounded off by an outstanding youth group who took the stage for a fantastic routine of song and dance. Thanks to Centerstage for a great night’s entertainment and to Brownings the Bakers for the delicious warm Killie Pies! The Permanent Secretary, Sir Peter Housden was our guest in December.

He was welcomed to Ayr College, Aerospace Centre of Excellence and enjoyed an interesting tour of the training centre before heading to the Hatchery at Dundonald, where he was introduced to some new and up and coming businesses. Lunch was cooked by pupils at St Joseph’s Academy, under the expert guidance and training from the CookSchool Scotland chefs. Sir Peter said, “The sessions with Business Leaders were instructive and useful, and our time at St Joseph’s was a delight – what a wonderful group of young people!”

Constitutional debate began with a breakfast session from Sir Alistair Darling MP, delivering the “Better

Together Campaign”. Over 60 businesses representatives gathered in the Aviator Suite, Prestwick Airport for a constitutional debate and discussion on the forthcoming independence referendum. The YES Campaign breakfast is coming to Ayrshire in March (see diary dates). The Marine Hotel, Troon was host to the first Networking session of the New Year. Over 30 delegates gathered in the stylish surroundings for a tasty buffet before a facilitated speed networking session. Each delegate delivered their 90 second pitch to every other delegate in the room. Thanks to the Marine for sponsoring! The Behind the Scenes Tour of GlaxoSmithKline was a “sell out”! Members had a first-hand experience of the antibiotic fermentation process in the labs of the Ayrshire plant before enjoying a networking lunch. Congratulations to GSK, celebrating 40 years in Ayrshire this year!

by Yvonne Munro Events Co-ordinator contacts with over 120 delegates. The speed networking lunch, was structured in a way that maximised interaction with fellow business people.

Proving popular, our Behind the Scenes Tour and Lunch at the Ardagh Group in Irvine was fully booked with over 40 businesses enjoying an eye opening factory tour, presentation and networking lunch. The Irvine based facility of the Ardagh Group produces and supplies glass bottles for the spirits industry. Delegates followed the manufacturing process from start to finish. Thanks to Ardagh for hosting.

Over 25 of our members joined Glasgow and Edinburgh Chamber members at 29 Royal Exchange Square, Glasgow for The Reaction Chamber lunch, taking up a fantastic opportunity to widen business

The Chamber Training Academy continues to grow, offering informative breakfast workshops in conjunction with our training partners. Recent workshops have included Social Media with Bread and Butter Marketing, Presentation Skills by Deva Training, Turbo Charge your Communication Skills by Alf Hatton Associates, Selling Skills by Stimuli Training Ltd and Reporting on Sage by Eureka Solutions. your ayrshire business spring 2013

ummer all Saturday 8th June 2013 Grand Marquee Lochgreen House Hotel, Troon

Main Sponsor

For tickets or further information please contact our events team T: 01292 288488 E: events@ayrshirehospice.org