PARTNERS FOR BUSINESS Ayrshire Chamber wishes to acknowledge the support of the following companies as sponsors of our Partners for Business programme.
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The Chamber in Ayrshire represents businesses of all sizes and all sectors and is particularly effective in representing the voice of businesses at; local, national
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and international level. The Partnership aims to cement the relationship that companies have with Ayrshire Chamber, making sure they get the most out of membership and in turn contributing to the work of the Chamber so supporting other business in Ayrshire.
Partnership members have access to a comprehensive package of benefits, while at the same time assist with the development of the Chamber movement. If you would like to discuss the mutual benefits of becoming a Partner for Business please contact Helen McBride our Business Development Manager.
LET'S CELEBRATE AYRSHIRE CHAMBER'S PLATINUM YEAR May I offer a very warm, sincere and enduring welcome to you all to this my first column as President of the Ayrshire Chamber of Commerce. Becoming your President is both an honour and a privilege particularly when I share that I was brought up in Dennistoun in the east end of Glasgow which is probably best recognised for its palais de danse and being the birthplace of Lulu.
GRAEME MCKINSTRY ACCI PRESIDENT
CONTACTS Ayrshire Chamber of Commerce & Industry, The Mezzanine, Glasgow Prestwick Airport, Prestwick, KA9 2PL Email: enquiries@ayrshire-chamber.org Web: www.ayrshire-chamber.org Tel: 01292 678666 President
Graeme McKinstry
Chief Executive
Valerie Russell
Development Manager
Helen McBride
MAGAZINE Editorial Content: acameron@ayrshire-chamber.org
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In recent years however Dennistoun has undergone a complete regeneration and renaissance under what is known as the Glasgow Eastern Area Redevelopment (GEAR). Given that the Chamber is now celebrating its Platinum year with all of its historical achievements and developments, it is similarly time for the Chamber to undertake its own strategic review and over the next year you will see perhaps both a change in direction and certainly gear.
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In this special year we are also seeking to target sustainable growth in membership and you will see many opportunities to be involved.
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Ayrshire has seen many changes throughout the last seventy years but can be proud of the way it adapted and responded to many societal, governmental and economic changes and challenges. Today we face many serious issues which impact upon the business community whether Brexit, business rates and the continuing debate over whether there will be another referendum. Ayrshire Chamber of Commerce is committed to being your voice and to be loud and to be heard. In turn we need to hear from you so may I urge
you to respond to surveys whether from ourselves or Scottish Chambers to allow us to put forward the strongest argument in your favour when we lobby those in power and who are influencers and decision makers for change. Some of the innovations which we plan over the next months will see your Chamber more engaged with its membership and more open and transparent about what it is doing and how it operates. We are already providing every member with a summary or decision following each Board meeting and shall now conduct the bi-monthly Board meeting at different venues alternatively in one of the three Local Authority districts which comprise Ayrshire. We are also conducting a root and branch review of the services which we provide to members in our quest to be the go to organisation as representatives of business and to increase and improve the offering which we have for members. In this special year we are also seeking to target sustainable growth in membership and you will see many opportunities to be involved at different events and our programme this year will have something for everyone. In terms of governance, we will later in the year be looking to appoint new directors and we would hope to have the appointments formalised by the AGM in September. Given that this is of course the Platinum Anniversary and many of you will have enjoyed a spectacular Platinum Dinner at Trump Turnberry in March we have introduced a “Platinum Committee” under the chairmanship of Vice-President, Lorna Gibson, and that Committee has the specific remit to provide a unique programme of events under the Platinum label and you are encouraged to watch both this magazine and our website for further details of events. May I wish everyone a successful and prosperous year and invite closer links with the Chamber.
3 YOUR BUSINESS | PLATINUM JUBILEE
Welcome to my first Your Business column as President of the Ayrshire Chamber of Commerce
CHAMBER NEWS
WE WILL MAKE YOUR VOICE HEARD
DIAMOND JUBILEE
Engagement with Ayrshire Chamber of Commerce as part of the wider Scottish network will be crucial to keep the business voice at the forefront of political debate. Ayrshire Chamber of Commerce is determined to have YOUR voice heard in the corridors at Holyrood and Westminster and encourages you to share your issues, concerns and what you want to see to help your business grow. Should you need an example of this working then look no further than Scottish Chambers of Commerce lobbying the Scottish Government over their proposed changes to Business Rates. Thanks to our membership in Ayrshire, the national Chamber network was able to put forward your concerns and pressure the Government into make changes to the rates and prove there is strength in our voice. And the Scottish Chamber Network is calling on our membership to let them know their views on the potential of a second Independence Referendum and keep the business community part of the process as Holyrood at and Westminster. Ayrshire Chamber of Commerce Chief Executive, Val Russell said: “The proof is there when our membership engages with us then there voice will be heard where it matter most. I urge you to remain engaged with us on all matters concerning your business and we will get your message across. “With the potential of another Independence Referendum being set what will this mean for your business? Do you support Independence and believe it will benefit your business or do you feel the further uncertainty will affect long term planning and strategy? “When you receive our Economic surveys, please complete them to give us the opportunity to put forward the best business case we can and keep you represented.”
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Speaking about the First Minister’s statement regarding Scotland’s future relationship with the UK and Europe, Liz Cameron, Chief Executive of Scottish Chambers of Commerce, said: “Scotland has been through two referendums and two major elections over the past three years, and there is no doubt that this period of continual uncertainty has had a material impact upon businesses in Scotland. These are real and present business issues that are affecting business decisions and investment.
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“The Scottish Chambers of Commerce network will continue our process of engagement with businesses across Scotland to understand how this prospect could affect them and how their voices can be most effectively articulated during this process. “In the current circumstances, businesses need as much certainty, stability and confidence as possible and it is the role of our Governments to provide it. The message from Scottish Chambers of Commerce members has been clear and consistent – our priority must be to create the conditions that will enable businesses to thrive. “It is welcome that the First Minister has indicated that the Scottish Government will continue to engage with the political process around the UK’s withdrawal from the EU. These are vital years ahead for the future of the UK and Scottish economy and it is crucial that Scotland has a voice at the centre of this process.”
diamond jub ilee edition
While this year we marked the start of our 70th anniversary celebrations with the gala evening at Trump Turnberry at the beginning of March, 10 years ago we celebrated our Diamond Jubilee at Lochgreen House Hotel, Troon. President Carolyn Elder welcomed guests to the celebration evening, sponsored by the Bank of Scotland, as they marked sixty years as an organisation.
serving the ayrshire business community with distinction for 60 years.
the voice of
ayrshire busine ss No 54 AUGU ST 2007 £2
CHAMBER NEWS
SPECIAL EVENTS FOR A SPECIAL YEAR As you will have worked out, Ayrshire Chamber celebrates 70 years as an organisation this year and plan to celebrate this milestone with series of special Platinum events from Spring 2017 to Summer 2018.
#AyrshireChamb #WhoWillBePlat
er@70
inumChamps
Join the Ayrshire celebrating our Chamber of Commerce and Indust Pla some extra specia tinum Anniversary by taking ry in part in l Platinum events ! Throughout
our Anniversary year we will be runn will include the ‘Ayr ing a series of Plat shire Chamber Plat inum events whic inum Championsh to everyone…m h embers and non ip’. These events -members…and will be open head to head and will give compani compete for the es the chance to Ayrshire Chamber go Platinum Champion ship Trophy!
Those who attended our Annual Dinner in early March would have heard our President Graeme McKinstry reveal that work has been going on behind the scenes to bring forward a calendar of events fitting enough for our anniversary. Ayrshire Chamber of Commerce Vice President, Lorna Gibson, said: “We feel it is important to be celebrating our 70th anniversary with our membership, after all without them we wouldn’t be here.
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LOOKBACK
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May 2017
Januar y 2018
Platinum 5-a-side Football Champion ship
Platinum Champion ship Champagne Race Night
July 2017
March 2018
Platinum Pro-Am Golf Championship
September 201
Platinum Lunch
The Great Ayrshire Platinum Championship Bake Off
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May 2018
and AGM
November 2017
A Platinum Aud ience With… Sir Tom Hunter
Platinum Champion ship It’s a Knockout and Closing Ceremon y
Details of each of these very special events will be publ ished on our webs ite.
Don’t forget… you be in it to win it!! have to
Enter your company team and see if your company has wha t it takes to beco me the Ayrshire Chambe r Platinum Champi ons.
ayrshire-chamb
e. enquiries@ay
Platinum Events
“The working group, made of Chamber staff and Board of Directors, have been working to pull together a programme of events to commemorative this milestone and I believe they have done just that. “We’ll be hosting a series of events including fun sporting competitions including football and golf and to social evenings like a Platinum Race Night and a Great British Bake Off competition.” Ayrshire Chamber can also reveal they will host a very special ‘Audience with…’ event with
er.org
rshire-chamber.or
g t. 01292 6786 66
A5.indd 1 06/03/2017 13:30
Sir Tom Hunter later this year as part of the 70th anniversary celebrations too. Lorna added: “Sir Tom needs little introduction and we’re delighted he will be able to speak to our members later this year. Arguably one of the biggest names in business, certainly in the UK, Sir Tom’s career is fascinating and we hope our membership will take the opportunity to listen to the man himself.” Full details on the Platinum events calendar will be revealed throughout the year on our brand new website at ayrshire-chamber. org/events
CHAMBER NEWS
COMING SOON… The Ayrshire Business Awards will launch in Spring 2017. Now in their eighth year the awards are open to businesses of all sizes, in all sectors operating in Ayrshire. The awards, which are hosted by Ayrshire Chamber of Commerce and part of Ayrshire Business Week, attract high profile industry support and this year is no different. We are delighted to welcome back The Munro Partnership as Principal sponsor for the 2017 awards along with returning sponsors category sponsors GSK, South Ayrshire Council, North Ayrshire Council and East Ayrshire Council. The range of award has been designed to be fully accessible to all businesses. It is free to apply and companies can enter up to three categories out of the eleven to choose from. Details of all the categories and how to apply will be on the Ayrshire Chamber of Commerce website.
YOUR BUSINESS | PLATINUM JUBILEE
Ayrshire Chamber of Commerce Chief Executive Val Russell said: “What the Ayrshire Business Awards has done in previous years is recognise the excellent work that is done here and celebrates it.
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“Each year the judging panel face a difficult to pick a winner from the impressive applications and I expect this year will be no different. There are plenty of businesses operating in Ayrshire right now who could win an award this year. “It was a fantastic night at last year’s awards and we’re pleased to have The Munro Partnership return as Principal Sponsor this year.” There are a number of sponsorship opportunities still remaining for the awards. If you are interested please contact Laura at Entourage UK on laura@entourageuk.com
CHAMBER’S NEW WEBSITE IS LIVE!
Our website ayrshire-chamber. org has been given a brand new look for our Platinum year by the team at Microtech Digital.
shopping cart facility to the new website to allow users to book multiple events in one visit and make the process far easier.”
The website allows for quick and easy access to information about the services we offer, as well as providing some new features including changes to the shopping cart which now allows members to sign up for multiple events.
Along with the new website, the organisation has introduced a new CRM system to streamline processes and improve efficiency.
Chamber Chief Executive Val Russell was delighted with the finished product, she said: “It’s been a lot of work but we’re very happy with the website Microtech Digital delivered and I’d like to thank them for their work and website they delivered. “The new look site will be much easier to use for our members and give them easier access to information on our services as well as accessing the online directory to find businesses who can be potential clients or working partners. “We were keen to introduce a
Val added: “It has been an incredibly busy and sometimes challenging, as we launch both the new database and website but we believe the new systems that are in place will benefit the team and our membership. “We’re celebrating our 70th anniversary this year and feel we have the website and CRM system fit to carry the Chamber forward.”
MOME OF INT NTS ER EST
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SEPTEMBER
Scotland votes no to independence by 55.3% to 44.7%
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MEMBER NEWS
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A place to escape the demands of every day life as a carer or a means to help those living with dementia, The Little Art School Trust have been working locally to improve the lives of those affected by mental illness through art. Their art programmes,‘DrawingTogether,’‘Art in a Suitcase’and‘Connect Create Participate’are held throughout South Ayrshire and on the outskirts of Glasgow and have been overwhelmingly popular with users. Formed fromThe Little Art School, theTrust have successfully established themselves in the area and are now looking to grow and progress links with the local
business community. And that’s where Ayrshire Chamber of Commerce members come in. Nicola George explained:“We’ve been at our home here at Alloway Place for two years now and have a 30 staff in the team working on the many projects we have. “Ideally we would like Ayrshire businesses to become strategic partners to help us achieve our goal of becoming a UK-wide charity with its Head Office based here in Ayr.” Businesses that can help drive theTrust forward are encouraged to contact theTrust and discuss whether they can work together. Nicola added:“We believe businesses, should they wish to get involved in our future or wish to support a young person through one of our programmes, will
YOUR BUSINESS | PLATINUM JUBILEE
LITTLE ART SCHOOL TRUST
receive a huge benefit.We also host nights that would be perfect for your staff including our‘Prosecco and Paint’ evenings.” TheTrust have several opportunities available for businesses to get involved in such as sponsor a child to take part in their programme for one session or throughout the year. The‘DrawingTogether’scheme which works with those with dementia to help build self-esteem and provide an enjoyable pastime to occupy the mind. Nicola adds:“The foundations have been laid and it’s time for us to grow theTrust with the help and support of the local business community.”
MOME OF INT NTS ER EST
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Christmas Day is a public holiday in Scotland for the first time.
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AYR AUDI BACKING EXCELLENCE IN THE AREA Renowned for their demand for quality, Audi’s involvement in the Business Excellence Ayrshire Award through their Ayr dealership isn’t surprising.
As part of the sponsorship of the Business Excellence Awards Ayr Audi gave each of the judges one of their Audi demonstrators to drive for the day.
Ayr Audi became a 2017 sponsor of Ayrshire’s most prestigious business award bringing their wealth of experience to the judging panel.
Craig Hume of Utopia Computers, and a previous winner of the Business Excellence, chose to drive the Audi Q7, Craig said: "I loved my time with the Q7, classy interior, awesome performance and an extremely comfortable ride. As a Dad of two active kids and a business owner who often finds my own personal car being used to setup for shows as well as helping clients out with special deliveries, I could see the Q7 being a great addition to my family!"
Ayr Audi Head of Business Ian Struthers, said: “We are delighted to sponsor the Business Excellence Awards, which play an important role in recognising Ayrshire businesses that evidence the core values of Business Excellence. “The annual Awards are judged on many elements and the process is a rigorous one measuring many aspects that exemplifies business excellence. Some key attributes that the judges were looking for are: sustainability, creativity, innovation, leadership with vision, inspiration and integrity and succeed through the talent of their people.”
Nicola Sykes, Project Executive of Ayrshire Chamber of Commerce drove the Audi Q5, Nicola said “As my first experience driving an SUV I was really impressed by the Q5. It was completely effortless and exceptional to drive and I would highly recommend the Q5 to anyone in the SUV market”.
Brain McGilvary of Spirit Aero systems and chair of the Business Excellence Committee drove the Audi TT, Brian said “After receiving the TT for a road test I was excited about the drive due to the changes I had seen in the design of the car over the last few years. The drive was smooth, handled all the road conditions extremely well and the throttle was very responsive when needed. A pleasure to drive during the day and night with a comprehensive cockpit display that can be changed to suit the drivers needs at a touch of a button. I would definitely recommend others to test out this model from the Audi range".
MEMBER NEWS
MICROTECH DIGITAL DESIGN NEW AYRSHIRE CHAMBER WEBSITE
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Microtech Digital are delighted to announce that the new Ayrshire Chamber website is now live! The newly redesigned website offers a fresh modern look, user friendly navigation and a host of additional features which will add to the user experience. One of the key features of the new website is that it is now responsive so adapts to whatever device visitors are using, making it much easier to use on mobile devices and tablets. The website allows for quick and easy access to information about Chamber services, as well as providing some new features including changes to the shopping cart which now allows members to sign up for multiple events. Microtech Digital worked closely with the Ayrshire Chamber to ensure the new site would allow them to streamline processes, which has been achieved with the integration with their CRM system. Improved social media integration means that members can access the Chamber’s social media pages quickly as well as having
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access to a twitter feed on the homepage. The new website also includes a customised Content Management System which allows Ayrshire Chamber staff to quickly and easily update the content and images on the website. Val Russell from the Ayrshire Chamber said“We may be celebrating 70 years but are very conscious it terms of IT and digital capability we must keep up with the times. Our new website developed by Microtech together with the investment in our CRM system will
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ensure we are improving our services to members” Martin Duffy, Head of Microtech Digital said‘This has been a great project to work on with the team at the Ayrshire Chamber. The Microtech Group have been part of the Ayrshire Chamber for a number of years so it’s been a great opportunity for us to work with them to improve their website.’ Microtech Digital is a full-service marketing agency dedicated to delivering effective online and offline marketing strategy with measurable results. From website design and development, to marketing strategy, branding, PR and social media management, they always provide ambitious and creative solutions that deliver above and beyond their client’s expectations. The team at Microtech Digital includes highly skilled staff ranging from web developers, software programmers, graphic designers and marketing specialists. For more information visit www.microtech. digital
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SCOTTISH CHAMBER NEWS
BREXIT BRINGS NEW OPPORTUNITY TO TARGET TALENT FOR BUSINESS
The UK’s withdrawal from the European Union will result in major changes in terms of how businesses are able to access the talent they need to succeed but Scottish Chambers of Commerce network believe that there is an opportunity to design a new migration system, driven by economic need and responsive to the long term plans of businesses. Liz Cameron, Chief Executive of Scottish Chambers of Commerce, believes that businesses in the area should view leaving the European Union as an opportunity despite the uncertainty. She said: “At the moment, there are few certainties about what Brexit will mean for business but what we do know is that it will undoubtedly bring to an end the free movement of people between the UK and Europe that we have become so accustomed to. Migration was a major factor in the outcome of last year’s EU referendum and it seems that the UK is destined for a future where access to the UK to live and work will be regulated much more than it is today, particularly for European citizens. “However, in our view businesses should look upon this as an opportunity. The uncertainty and flux around Brexit gives us a unique opportunity to determine what the UK’s future migration priorities should look like. We believe that economic and business need must be the fundamental driver of future inward migration policy for the UK, enabling businesses to plan for the future, safe in the knowledge that
RATES CAP A GOOD START BUT ANOMALIES MUST BE ADDRESSED Commenting on the Scottish Government’s deal on business rates for the north east and the hospitality sector,
government is backing them by targeting the skills that business needs to thrive and grow. “This policy should fully complement the efforts of the Scottish and UK Governments to ensure a steady supply of domestic talent from our schools, colleges and universities but should recognise that for many sectors, and across the full spectrum of skills levels, making full use of domestic talent can only ever be part of the solution. “The UK’s future use of the migration pipeline to channel talent into businesses where it is most needed would by definition be flexible, and able to address sectoral and geographical need, such as in Scotland’s digital and IT sector, where it is estimated that 11,000 new roles per year will need to be filled. It should also be able to respond to demographics. For example, Scotland’s projected population growth to 2024 is only 3.1%, compared to a projection of a 7.5% increase for England over the same period. Such a deficit, if unaddressed by migration, could have implications for Scotland’s ability to grow our economy and fund our public services. “It is time to make the case for a new migration system that works for the UK, works for Scotland and, above all, works for business. Free movement of people across Europe may have led us to become complacent about the effort that is required to target the talents that our businesses need across all sectors and all parts of the UK. We need to plan now for a system that will be focused on sourcing the right talent, wherever in the world that exists, and in the numbers that meet the demands of our economy.”
Liz Cameron, Chief Executive of Scottish Chambers of Commerce, said: “We welcome the Scottish Government’s recognition that this year’s business rates revaluation is causing major problems for a large number of Scottish businesses. This announcement of additional support measures for certain sectors and parts of the country are to be welcomed and will deliver much needed support when it is most needed. “What it doesn’t do, however, is get to the root of the problem. That is why Scottish Chambers of Commerce has proposed a full expert review of the methodology of valuations
in the hospitality, motor trade and energy sectors, with a view to ensuring that every business in Scotland can be confident that it is subject to a correct business rates valuation of its premises. This would complement the ongoing work of the Barclay Review of Business Rates, which is a more general and less technical appraisal of the system. “The Scottish Government’s additional measures, together with such an expert review and the Barclay Review of business rates can combine to enable long-overdue change to the structure of Scotland’s outdated business rates regime. Scotland’s business community stands ready to assist in making reform work.”
YOUR BUSINESS | PLATINUM JUBILEE
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CHAMBER NEWS
VICE PRESIDENT APPOINTED AT AYRSHIRE CHAMBER Lorna Gibson of QTS Training has been named Vice President of Ayrshire Chamber of Commerce. She takes the place of Graeme McKinstry, who took on the role of President last October. The decision to name Lorna was made the board of directors at their most recent board meeting.
AYRSHIRE CHAMBER'S DAVID O'NEILL, RIGHT, WAS PRESENTED WITH THE COVANENT ON A RECENT TRIP TO NORWAY
AYRSHIRE CHAMBER RECOGNISED FOR COMMITMENT TO OUR ARMED FORCES
YOUR BUSINESS | PLATINUM JUBILEE
Ayrshire Chamber of Commerce has recently been awarded by The Defence Employer Recognition Scheme for its recognition to being armed forces-friendly.
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The scheme recognises the commitment and support from UK employers who support those who serve or have served in the Armed Forces, and their families and Ayrshire Chamber was presented with its Bronze Award last month. Ayrshire Chamber of Commerce Chief Executive, Val Russell, explained: “We are delighted to be able to support this initiative that recognises our support for the nation’s armed forces.
“As an organisation, we support opportunities for all and this award is a demonstration of this commitment and would actively encourage our membership and other businesses in Ayrshire to do the same.” The ERS is designed primarily to recognise private sector support although public sector organisations such as the emergency services, local authorities, NHS trusts and executive agencies are also eligible to be recognised. Bronze award holders promote being armed forces-friendly and are open to employing reservists, armed forces veterans (including the wounded, injured and sick), cadet instructors and military spouses/partners.
Speaking on her appointment, Lorna said: “I am honoured to have been invited to expand my current role on the Board to that of Vice-President of the Ayrshire Chamber of Commerce and Industry. “This is a great opportunity to further support and develop the fantastic work of the Chamber and I look forward to assisting our President, Graeme McKinstry, the Directors and the ACCI team in achieving our goals over the forthcoming period.” Ayrshire Chamber of Commerce President Graeme McKinstry, added: “We were delighted that Lorna accepted the board’s nomination to become vice-President. Lorna already brings a wealth experience to the board and is a vocal supporter of developing Ayrshire’s young workforce. “I look forward to working with Lorna to push Ayrshire Chamber of Commerce forward over the next two years.”
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The turn of the New Year has been a busy time for Adworks, with a busy January and an even busier February!
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Adworks have been providing an outsourced marketing service to KA Leisure (responsible for delivering sport and leisure services in North Ayrshire), since winning a competitive tender in 2011. In this time, they have seen their fitness memberships increase by 373%, so when KA Leisure embarked upon a strategic review of their golf operations, Adworks were delighted to assist with a full re-brand and promotional package. The resulting new website and suite of marketing materials
This successful partnership also helped Adworks to win the competitive tender for Arts and Leisure marketing, in August 2016, with Argyll and Bute Council. Early indications are that this is another partnership which is only set to grow, with the first marketing campaign increasing membership conversions by 287%. Since then, Adworks have gone on to win a further public contract tender to strengthen and grow the Gaelic language, within the Argyll and Bute locale, where they
Managing Director, Daniel Knox, says “The bottom line is, we are passionate about what we do and we aspire to take our clients’ expectations to a higher level. With every new challenge, we strive to generate the best possible business results and so one successful result leads to another.” For more information, or to find out about our member to member discounts visit us online at advertisingworks. co.uk or call us on 01292 885777.
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PLATINUM
BACK THROUGH THE YEARS
Throughout the year we’ll be taking a trip down memory lane at charting the change of Ayrshire Chamber over the past 70 years as we celebrate our Platinum Anniversary year.
YOUR BUSINESS | PLATINUM JUBILEE
You’ll see faces from yester year, as well as venues we’ve visited before. You can also read the official press release sent out to mark the merge of Ayrshire Chamber of Commerce with Ayr Chamber of Commerce, which began the transformation of the organisation we know today.
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MEMBER NEWS
MORE AYRSHIRE BUSINESSES SIGN UP TO LIVING WAGE East Ayrshire businesses Dustacco Engineering Ltd and Watermiser Ltd have recently been recognised as Living Wage Employers. The businesses, founded in 1966 and 1971 respectively, are both based in Newmilns, employing some 60 people, many from the local community. Managing Director, Alison Somerville said: “Since our beginnings, our people have been at the heart of the businesses. We pride ourselves on giving more than the statutory minimum, be that holiday allowance and pension contributions but also other benefits such as group life insurance and the ever popular Westfield Health – and these benefits are really valued. We have been Investors in People since 2003 and were early adopters of IIYP to support young people and apprentices and are active in the Developing the Young Workforce (DYW) initiative. Being recognised as Living Wage Employers was of course the natural next step. “So we’re delighted that we are now formally recognised as Living Wage employers. People are at the heart of this business and always have been.
employees, clients, our supply chain and our local community – and we hope that others will follow.”
“This step will have a positive impact on the wider Community too, and allows us as a business to make a clear commitment – to
Watermiser designs and manufactures Water Cooling Towers for blue-chip businesses across the UK, the only manufacturer of this equipment in Scotland. Dustacco is a mechanical and pipework installation contractor, working in Scotland and Northern England across a diverse range of industries, including frameworks with Scottish Water. The Living Wage Foundation recognises and celebrates the leadership shown by Living Wage employers across the UK, with almost 3,000 accredited employers, 758 of them being in Scotland. For more information on the National Living Wage, visit www.livingwage.org.uk.
MOME OF INT NTS ER EST
8 2013 OCTOBER
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YOUR BUSINESS | PLATINUM JUBILEE
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MEMBER NEWS
AWARDS DOUBLE FOR THE MCKINSTRY COMPANY Leading Ayrshire Law Firm, The McKinstry Company secured a unique double accolade at the Law Awards of Scotland, an event which recognises the excellent quality of work being undertaken by Scotland’s law firms.
repositioning within the market for legal services, but the selection, retention and development of key personnel. Commenting on both of the Awards, Graeme said: “I am delighted on behalf of all of my colleagues, the lawyers and support staff whose collective, encouragement, application, diligence and unwavering commitment to the highest quality of service delivery has been acknowledged by the judges and this Award reflects the contributions which are made by the entire team.”
At a glittering Awards celebration and Awards ceremony in Glasgow’s Crowne Plaza Hotel, The McKinstry Company’s nomination as finalists in the category for High Street Firm of the Year saw them win over stiff competition and win this prestigious Award for the second time. The distinguished judging panel comprising leading members from the business and legal communities selected The McKinstry Company primarily because of the vision which it showed in developing relationships with its clients rather than simply being transactional based. Separately the Managing Partner of the practice, Graeme McKinstry, received the distinction of being awarded the prestigious recognition as “Managing Partner of the Year”.
The judges chose Graeme, who was recently appointed President of the Ayrshire Chamber of Commerce, in this category recognising and rewarding his leadership skills which drove the strategic development of the practice not only in terms of its growth, acknowledged service delivery achievements and
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Incorporating Murray & Tait
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And in connection with his own Award, Graeme commented: “Managing lawyers is notoriously difficult because they are fiercely independent of mind and highly capable individuals. I am fortunate enough however to have around me a team who tirelessly work for the collective good of the practice and that alone makes an otherwise daunting task both a privilege and rewarding and I am very grateful and appreciative to the judges in receiving this accolade, the timing of which could not be better as I am developing a Management Consultancy to the legal profession.”
MEMBER NEWS
MARKETING GETS CAR RETAILER’S SALES MOTORING
According to the Society of Motor Manufacturers and Traders, the number of new cars sold in the UK hit an all-time high in 2016. The UK’s used car market is also at its strongest ever after sales hit record levels in the first half of last year.
PARTNE 4 BUSI R
With over 40 years experience and four franchises - Volkswagen, Hyundai, SKODA and SEAT, Ingram Motoring Group is well placed to take advantage of the reported growth opportunities. However, to get the most out of the rising demand for vehicles, the company recognised that it needed to turbocharge its marketing. That meant putting the brakes on its old website and getting Launch to build a new model.
NESS
David Wilkinson, Director at Launch, said: “We’ve made Ingram’s website into an online showroom. It’s been engineered to increase web traffic, visibility and online performance. The new site offers a positive userexperience and takes the company's internet presence up a gear. Our next job is to steer the brand’s other marketing activities in the same direction. That means providing cohesive creative support to earn Ingram
unprecedented mileage in the marketplace.”
second to none and nothing you ask of them is too much.”
Malcolm Ingram, Managing Director at Ingram Motoring Group, said: “Our new website has had a significant impact on our vehicle enquiries and sales since it went live. I can’t speak highly enough about Launch’s designers and developers. Their support team has been excellent too. The speed of response is
Richard Longmuir, Director at Launch, said: “We’re proud of the results we’ve achieved for Ingram. While other agencies may like to talk a good game about what they can do, we firmly believe that the only way to keep our customers happy and to acquire new business is by showing our results.”
RDK REFLECT ON THEIR 25 YEARS Saltcoats based RDK Construction Ltd are celebrate 25 years of trading in North Ayrshire. Owned and run by brothers Billy and Robert Kirkwood they have through both private development and contracts seen sales in excess of 70 million over that period. Both brothers are joiners to trade and it is with that skill they focus their design and attention to detail on all of their projects. Billy, who is also a Director of the Scottish Building Federation, said: “We are very fortunate to still have key employees who have spent the last 25 years working with Robert and I. “We directly employ most of our operatives and have an extensive list of other local trade companies that also work with us. “The last ten years has been the most difficult with the demise of the clearing banks, whom we have historically relied on as a partner for our private sector developments. Looking forward we have a very healthy pipe line order book some £20,000,000, this will see the company grow and increase output
over the next three to five years, especially in the Affordable Housing Market as well as some new private residential and commercial developments.” Both brothers are also progressing a new off-site manufacturing facility for both modular, panelised and components for the Construction Industry. System Five Off-Site is a new concept in zero energy production and will create up to 25 new jobs in the making. Given that both brothers have been building timber framed structures for 70 years between them, they may just have a head start. The new mixed use Development for CHA Ltd in Largs is due to start with demolition at the end of March.
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MEMBER NEWS
TALKINGHEADS PARTNERSHIP ‘DOES WHAT IT SAYS ON THE TIN’…
Isn’t it refreshing when a company does what it says they’d do in their marketing hype!
Since our introduction to Ayrshire Chamber magazine in the Winter 16 edition, an amazing success story has developed between the Talkingheads Partnership and one of Ayrshire’s leading chartered management accountancies – AMAS Scotland Ltd. Engaged in late August16 by Jane Grant MD AMAS, to assist in the evolution of their business strategy and with a remit to measurably deliver on four key areas: 1 . Creation of a unique AMAS offering to elevate AMAS above the crowd 2. Optimise brand awareness & develop a marketing plan 3. Provision of a sales strategy for the AMAS unique offering 4. Deliver a level of growth in 2017, in line with business strategy By December 16, with an incremental 20% of
some new major client wins and bigger and more qualitative opportunities being developed. Quoting Jane Grant MD, AMAS Scotland Ltd. ‘THP have ‘done what it said on the tin’ and delivered beyond expectation. I have already seen and further believe that our partnership will benefit AMAS & its clients immeasurably’. At Talkingheads Partnership, our purpose is that of impartial business advisors, bringing a powerful track record and reputation for improving and transforming organisations. Our uniqueness is we will only agree to engage with you if we can guarantee to deliver: 3 Improved profitability and expenditure efficiencies 3 Optimised sales & marketing performance 3 Greater cultural harmony That is our guaranteed promise…! For more details contact us on 01292 388400 or email on iain@thpartnership.co.uk
additional new business wins for AMAS and forecasts and confidence riding high for 2017 results; it was agreed that the successes of the THP/AMAS project should be further formalised into a working partnership, to assist and benefit not only AMAS themselves but their clients and prospects also. The resultant partnership has now driven AMAS’s sales opportunities onto a wholly new level, with
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MEMBER NEWS
CELEBRATING THE BEST OF THE SCOTTISH WEDDING INDUSTRY
Set in stunning surroundings Blairquhan Castle has been recognised as south west Scotland’s top wedding venue at the Scottish Wedding Awards 2017.
talent and expertise of those in the industry that make the big day the best it can be. With a public voting system, the Scottish Wedding Awards is very much a celebration of local talent. Winners are a true reflection of quality and customer service as chosen by members of the general public.
Blairquhan was shortlisted along many others top venues in the Wedding Venue of the Year category for the South West Region. General Manager Nan Li said: “We are thrilled to have won the Scottish Wedding Awards 2017 in the Wedding Venue of the Year category. This is a great achievement by our dedicated team and we couldn’t be more thankful to our clients who have voted for us. “We have worked very hard to make Blairquhan a special location for weddings and it is very pleasing to have been recognised.
“There were many fantastic venues nominated and we are very proud to be named Venue of the Year for the South West Region.” Recognising and rewarding excellence in all aspects of business practice, the awards in their fifth year, reward the
Nominations have come in from far and wide for an event which is destined to be a sparkling evening in the Scottish event calendar. The awards took place in February at the Crowne Plaza, Glasgow , which was a glittering affair with guests attending to support the industry which makes our wedding days the best they can be.
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CHAMBER NEWS
“TONIGHT, MATTHEW, I’M GOING TO BE…” The Beach Boys
The Andrews
Sisters
It’s the video that’s taken the internet by storm. Well, not quite, but it’s popular nonetheless. And if you haven’t seen it yet then what are you waiting for? Check out our Facebook, Twitter and Youtube pages to watch the Chamber staff and directors perform their way through some of the biggest hits from the last 70 years. To celebrate the organisation’s 70th anniversary, the team and some of the Board of Directors recreated a ‘Mime through Time’ with some of the biggest hits from the last seven decades.
The Bee Gees
Las Ketchup
ABBA
Wham
Robbie Williams
rner
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Tina Tu
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The Beatles
Spice Girls
Dion
Eurythmics
Oasis
ston
Whitney Hou
MEMBER NEWS
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OPTICIANS SAY ‘EYE’TO NEW TROON PRACTICE Urquhart Opticians confirmed its commitment to Troon town centre by opening new larger premises as part of a £100,000+ investment. After more than thirty years on Troon’s Church Street, the Ayrshire-based group is moving to a prominent location on Portland Street which will more than double the practice’s capacity for both eye examinations and dispensing. The move to Portland Street is part of a major £100,000+ investment by Urquhart Opticians which has also seen the recent refurbishment of the group’s Prestwick and Glasgow practices. It follows the rebranding and major remodelling of the independently owned group’s Kilmarnock practice in 2015/6. The Troon move was completed on Monday 27 February, with the practice team now offering Urquhart’s full eyecare service from the new premises. Optometrist Fiona Black said: “We are very much looking forward to welcoming patients and clients existing and new - to Portland Street. By more than doubling in size, we are now perfectly placed to meet the growing needs of our patients with more room for eye examinations and new technology, whilst offering a significantly enhanced dispensing area stocking a broader
range of frames from both well established and exciting new designers.” Peter Telfer, Business Partner at the award-winning group, added: “After more than 100 years of serving the people of Ayrshire, Urquhart Opticians remains committed to delivering the very best in eyecare and eyewear. Our continued investment in our practices very much reflects Urquhart Opticians commitment to excellence, and we are thrilled to launch these new premises in Troon. “Also, a Troon local myself, I’m very pleased that we have been able to move into premises which had previously lain empty for some time, and thus contribute to the continued vibrancy of this key route through the town centre.”
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MEMBER NEWS
IT’S ALL ABOUT ‘THE IVORY WAY’ Running his own business for 16 years, involved in the photocopier industry for longer than he can care to remember, Ian Ivory believes now is a good a time as any to shout about his business. Ivory Solutions has grown from a small office rented from a friend through the difficult recession to a flourishing business based in Kilmarnock’s Glencairn Industrial Estate providing printers, photocopiers and multi functioning devices to companies in Ayrshire and throughout the UK. Backed by a loyal team the business has maintained a continued growth through the simplicity and transparency they offer customers. Ian explained: “I think key to our success is the transparency we give our customers. Very much part of that is our four clause service contract which makes us stand out from our competitors. Most people have been stung by the small print in a contract. Whereas ours is transparent and allows clients to walk away without penalties if we don’t deliver.” It takes confidence and a lot of belief in the service you offer to make
statements like that, but Ian believes he and his team are quite right to do so. “I worked for other companies before setting up my own and one of the reasons why was because I didn’t like how they treated their customer base.
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Some businesses maybe aren’t fully aware just how more efficient they can be with the right printer and document management system.
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“The team here at Ivory have a great deal of experience and know what we are offering our customers is the best product and service tailored to their demands.” Ivory offer these services to small, medium enterprises as well as blue chip companies and Ian cites an example of his business supporting a major local employer as a good case in point. He said: “We visited their
office to get an idea of how we could support their processes to make them more efficient and I believe we have been able to offer them the ideal package to improve their efficiency within their offices throughout the UK. “Some businesses maybe aren’t fully aware just how more efficient they can be with the right printer and document management system.” Not one to rest on his laurels, Ian is also about to launch another innovative tool that will further serve the business in the future and be of huge benefit to certain sectors, 3D printers. He said: “No one else in Ayrshire offers 3D printers sales and services. Industries such as engineering and architecture amongst others would benefit greatly as it will produce low cost models for them. There is also great opportunities for them to be used in education.” Ivory Solutions have also launched their new website, designed and developed by Microtech Digital, which you can visit at ivorysolutions.co.uk
ivorysolutions.co.uk
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PLATINUM
CHAMBER PRESIDENTS THROUGH THE DECADES 1983-84 J Alan Jones, Beechams, Irvine
Kilmarnock and District Chamber of Industries 1947
1984-85 Malcolm A Walkingshaw, John Walker & Sons
T Muir Wilson, Blackwood, Morton & Sons
1947-48 J S Abbot, Saxone Shoe Co
1985-86 Brigadier R A Rickets, Irvine Development Corporation
1948-49 Henry Gardner, Glenfield & Kennedy
1986-87 D C Muirhead, ASSET, Saltcoats
1949-50 James Taylor, Jas. Finlay & Co
1987-89 F M Murray, Nobel Explosives Co
1950-51 James Inglis, Henderson, Morton, Inglis & Co
Ayrshire Chamber of Industry and Commerce
1951-52 A Cairns Smith, Smith Bros (Kilmarnock)
1989-91 Brigadier R A Rickets, Irvine Development Corporation
1952-53 J Robinson, ICI (Nobel Division) 1953-54 FDB Black, Busby Spinning Co 1954-55 Douglas S Gardner, Glenfield & Kennedy 1955-56 James C McGregor, Neil Small & Co 1956-57 James B Cunnison, John Walker & Sons 1957-58 Giles Davis, Shanks & Co 1958-59 George T Cunningham, A Cunningham Ltd
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1963-66 Harold A Tetley 1966-70 S M MacKechnie 1970-72 John McCulloch 1972-74 John D Gould 1974-77 D B Cassels 1977-79 R D Hunter 1979-81 Ian P Sutherland 1981-83 J Lewis
1959-60 Alex Campbell, Southhook Potteries
1983-85 Ewen G McHarg
1960-61 J W Browne, Massey-Ferguson
1987-90 William J Barr
1961-62 Ralph Ashcroft, ICI 1962-63 George Clark, Saxone, Lilley & Skinner 1963-64 James R Richmond, Blackwood, Morton & Sons
Ayr Chamber of Commerce 1948-52 John W Robertson 1952-55 R J Hastings 1955-57 James Thow
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1961-63 Alex S Handyside
1957-61 R C Lees
1985-87 Kenneth J Dickie
1990-92 Gibson T Macdonald
Ayrshire Chamber of Industries 1964-65 A Robertson, Glenfield & Kennedy 1965-66 D L Bate, Ayrshire Metal Products 1966-67 T L Collier, Glacier Metal Co (died in office)
1969-71 FWA Paterson, Shell UK, Ardrossan 1971-73 Donald Campbell, Bonney Forge International, Irvine
Ayrshire Chamber of Commerce & Industry 1992-95 A Richard Cole-Hamilton, Chair Stakis PLC 1995-97 W Stewart McKay, Chair Ayrshire Marketing
1973-74 Derek F Stratton, Glenfield & Kennedy
1997-99 Alex Baird, Inglis Jaguar, Ayr
1974-75 D Cameron Smail, Robert Wilson & Sons, Kilwinning
1999-01 Pat Kennedy, PA Kennedy
1975-76 Frank Noblett, Vesuvius Crucible Co, Newmilns 1976-77 Thomas P Hamilton, Vesuvius Crucible Co, Newmilns 1977-78 A M Leggate, Blackwood, Morton & Sons 1978-79 J N Hornibrook, Roche Products, Dalry 1979-80 J D Marquis, Irvine Development Corporation 1980-81 A R Whittle, Shell UK, Ardrossan
1967-68 H G Rickard, ICI
1981-82 S E H Kewney, Andrew Barclay & Sons, Kilmarnock
1968-69 H J Davies, Massey-Ferguson (resigned)
1982-83 William McMillan, W& J Knox, Kilbirnie
2001-03 Prof Gordon Wilson, Chair Ayrshire and Arran Acute Hospitals Trust 2003-05 Tom Wilson, Prestwick Airport 2005-07 John Kerr, John Kerr & Company, Saltcoats 2007- 09 Carolyn Elder, Largs Yacht Haven 2009- 11 Steve Brannagan, Lighthouse, IT & Network Services 2011 – 13 Willie Mackie, Clydesdale Bank/ Willie Mackie Consulting 2013 – 15 Dr Waiyin Hatton, Wai Beyond 2015 – 16 Stuart Cresswell, Association of British Ports 2016 –
Graeme McKinstry, The McKinstry Company
PLATINUM AYRSHIRE CHAMBER OF COMMERCE STORY PART ONE
ADAPT TO FACE THE CHALLENGES AHEAD… IT’S THE AYRSHIRE WAY
For any organisation, 70 years in business is an extremely notable milestone, but for a small business that has grown and flourished over a period which has witnessed its fair share of social and economic change, is quite remarkable. From its separate beginnings as Kilmarnock and Ayr individually to its merger to the Chamber we all know, the organisation has adapted to meet the demands of that period to help grow the local economy. Ayrshire Chamber of Commerce and Industry has striven to offer the very best business services in return for the membership subscription from over 800 local companies. Lobbying at Holyrood and Westminster, export documentation, links to education, access to HR and healthcare, golf days, racecourse outings, network nights . . . all staged in the professional and friendly manner that is the very essence of those days way back in the 1940’s. From those early post war days that were the very birth of local chambers, the emphasis was on hard work. Down the deep Ayrshire mines - which there were many, - on the seas, on the farmland and in the manufacturing
factories. At one time Ayrshire was home to Barony, Hunterston, MasseyFerguson, Saxone, ICI, Monsanto, British Aerospace, Glengarnock, Volvo, Glenfield and Kennedy, Stoddard, Digital, Johnnie Walker, Beechams, W J Barr, Roche. These are the iconic names of the second half of the 20th Century that were Ayrshire’s backbone. Some of these giants remain, and were joined in the 21st century by new names such as GE Caledonian, Caledonian Paper, Food Partners, Goodrich, Egger and Visimetrics. But the days when Ayrshire had factories employing many thousands are, unfortunately, over. However, this area knows how to meet a challenge and testament to what we have here in Ayrshire they have adapted to meet that change and we now have an abundance of thriving modern small and medium enterprises showcasing the deep talent pool we have. So, it was back on February 21, 1947 that the first annual dinner of Kilmarnock & District Chamber of Industries was staged at Lauder’s Restaurant, T Muir Wilson, presiding. Those attending were keen for their new association to bring common good. These were hard times and companies were not making
money… but not for today’s reasons. There was no training, hardly any available workers and a lack of housing. Meanwhile a year and a half later - October 19, 1948 - Ayr Chamber of Commerce staged the inaugural meeting, John W Robertson as founding President. These were not men from the “dirty trades” but lawyers, retailers, bankers and accountants. In the fifties air and rail transport were big issues. Sound familiar? There was anger the 1.52pm Ayr to Glasgow train had been axed and demands the dining cars were reintroduced. There was worry that the opening of Manchester’s Ringway Airport would be bleak for Prestwick Airport as we approached the Sixties and time would tell how that would pan out. It’s clear from the records of the first meeting that the Chamber has been about pushing Ayrshire forward, facing up to the challenges of the time and led the way to make sure the local economy thrived no matter what. Part two of our lookback at the Ayrshire Chamber Commerce story takes in the swinging Sixties and the economically challenging 1970s when all was not well.
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AYRSHIRE CHAMBER
AYRSHIRE CELEBRATE Ayrshire Chamber of Commerce celebrated 70 years of business at a stunning gala evening at Trump Turnberry Hotel in front of over 500 guests. Former Presidents of the organisation returned to join the wide array of Ayrshire business at Ayrshire Chamber of Commerce Platinum Anniversary Dinner with Principal Sponsor First Independent Finance in what turned out to be a truly special night.
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This year marks the Platinum Anniversary of the Ayrshire
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A stunning gala “evening at Trump Turnberry Hotel in front of over 500 guests.
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Chamber of Commerce and the Annual Dinner took on a Platinum twist to launch a calendar of events to celebrate this milestone.
CHAMBER ES 70 YEARS Ayrshire’s own Karen Dunbar hosted the evening and her unique style ensured guests were kept entertained throughout. Helping Karen with the entertainment was a special video by the Ayrshire Chamber team. ‘Mime Through Time’ involved the Chamber staff and some directors miming along to some of the most recognisable songs of the last 70 years. Chief Executive Val Russell said: “What a fitting way to start a year of Platinum Anniversary celebrations with a fantastic evening in equally stunning surroundings.
“While paying tribute to Ayrshire businesses from the past we are keen to keep moving forward to ensure our region’s economy flourishes for the next 70 years and we will be doing that over the next 12 months. “I’d like to pay tribute to the Chamber team for their work and to the staff at Trump Turnberry for their efforts on the night and we’ll look forward to the challenge of topping this year’s Dinner.” You can watch the video on Ayrshire Chamber’s Facebook or Youtube Channel.
29 YOUR BUSINESS | PLATINUM JUBILEE
ANNUAL DINNER 2017
AYRSHIRE CHAMBER
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AYRSHIRE CELEBRATE
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CHAMBER ES 70 YEARS On 10th March 2017 over 500 guests celebrated 70 years of the Ayrshire Chamber at Trump Turnberry Hotel
31 YOUR BUSINESS | PLATINUM JUBILEE
ANNUAL DINNER 2017
HOW WE HELPED GILLIAN
get on the right page
Wee Dug Books is an independent publishing company set up in Ayrshire to print and market a series of children’s books focusing on their family dog visiting European cities. The Louis Louis series by Gillian Muir, a former Geography teacher, has already been translated into French and Dutch with fans from all over the world including Canada, South Africa and South Korea. We assisted Gillian with marketing, both traditional and digital, and signposted her to partner companies to help her expand the business to a global platform. Gillian also attended a selection of our fully funded workshops focusing on finance and social media.
Business Gateway has been a fantastic source of information and knowledge. Gillian Muir, Owner, Wee Dug Books
How we helped: • Finance advice • 1:1 Adviser support • Digital marketing • Fully funded workshops
To grow your business, call North Ayrshire 01294 507 857, East Ayrshire 01563 898 433, South Ayrshire 01292 427 552, or visit bgateway.com/ayrshire
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33 PARTNpotenti Go digital and unleash your business 4 BUSI ER Go digital and unleash your business potential NESS Go digital and unleash your business potential our The business potential word “DIGITAL” has been highlighted as the current buzzword in
Robert Fergusson, Managing Direct William Managing Duncan commented, Director of “Over the c The word HM “DIGITAL” has and beenCustoms highlightedinitiative, as the current buzzword in Robert Fergusson, the new Revenue “Making Tax Digital”. Robert Fergusson, Managing Director year we will no beof bombarded William Duncan commented, “Over the coming The wordHM “DIGITAL” has highlighted as the current buzzword the new Revenue andbeen Customs Tax Digital”.in William Duncan commented, “Overdoubt Robert Fergusson, Managinginitiative, Director “Making of ent buzzword in the coming year we will messages no doubt befrom bombarded with advertising campaign the new Revenue Customs initiative, “Making Tax Digital”. These newHM proposals haveand major implications on what should be submitted quarterly. William Duncan commented, “Over theadvise coming year we willfrom no doubt be bombarded with messages advertising campaigns by HMRC telling us that businesses will ha Tax Digital”. 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Ayr 01292 265071 | Kimarnock 01563 626000 | Cumnock 01290 420333 | Glasgow 0141 2253879 Ayr 01292 265071 | Kimarnock 01563 626000 | Cumnock 01290 420333 | Glasgow 0141 2253879
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MEMBER NEWS
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GLASGOW PRESTWICK AIRPORT TO LAUNCH FIVE YEAR STRATEGIC PLAN
new markets
business goals greater heights
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new customers
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Glasgow Prestwick Airport Ltd. Aviation House Prestwick KA9 2PL Scotland United Kingdom
glasgowprestwick.com Glasgow Prestwick Airport Glasgow Prestwick Airport @GPABusiness
Glasgow Prestwick Airport completed its Executive Team in May 2016. The new team has been working over the past year to develop a new Vision and Strategic Plan for the airport. This new plan will run from financial year 2017 to 2022 and it will be reviewed annually to assess performance against objectives and to take in to consideration any changes in the operating environment for the airport. This plan will build upon the work that has already commenced under Scottish Government ownership and the direction of Andrew Miller, the airport’s Chair, who joined in November 2014 and the Board of Non-Executive Directors, appointed in June 2015. This work includes the formation of the new Executive Team, a new sales team, the roll out of a new brand, and preparation work to become the UK and Europe’s first
spaceport. Chief Executive Officer, Ron Smith, said: “This new Strategic Plan gives a clear focus and direction for our future. We have carefully assessed our current operations, our strengths and the opportunities available to us and I firmly believe that this is a realistic and achievable plan that will enable us to progress towards long term profitability and sustainability. “The airport is a great asset for Ayrshire and we are committed to making the maximum contribution that we can to the local community and economy through creating connections and supporting commerce. We do not work in isolation, and the ongoing support of our partners, stakeholders and the local community will be fundamental to our future success and we’re looking forward to sharing this plan with you in more detail.”
A huge part of the strategic plan is Glasgow Prestwick Airport’s bid to be the UK and Europe’s first Spaceport.
At the core of the plan are six main objectives. These are: Bringing in business The airport plans to grow all of their revenue streams to deliver a sustainable business which is resilient to market changes. This includes the licence to become the first spaceport in the UK and Europe. Continually compliant and staying safe, secure and sustainable The aim is to deliver sustainable, safe, and top quality services to all of their customers, whilst continually looking for ways in which they can improve their efficiency, effectiveness and customer experience. Making people a priority Having the right people, with the right skills, in the right roles, at the right time is an important part of the strategic plan, as Glasgow Prestwick Airport believes this will
give their business a competitive advantage. Financially fit Ensuring that financial services are fit to support the business to develop, grow, and always offer their customers best value and ensure that the business makes every penny count. Building networks and relationships The airport intends to work with their partners and stakeholders to further their business objectives and to play a positive role in the communities they are a part of. Attracting investment As the eventual goal of Glasgow Prestwick is to be privately owned, they plan to seek external investment to accelerate the pace at which they return the business to a sustainable and profitable future. The strategic plan will be published in the coming month.
With the announcement last month of the dedicated spaceflight bill, the UK government is committed to having commercial flights within 3 years – a goal which Glasgow Prestwick Airport is ready for. Richard Jenner, Spaceport Director for Glasgow Prestwick Airport, said: “Glasgow Prestwick Airport has a long history of being in the forefront of aviation and aerospace and we’re really excited for this new opportunity to diversify and develop our business. “We are confident we can help the government to meet its commitment to have space launch in the UK by 2020.” But this isn’t spaceflight as we have come to know it – not at first. Richard explained: “For the first few years it won’t be that different from ordinary aircraft taking off. “To start with it will be a rocket hung under a specially adapted plane.” The plane will take the rocket to 40,000ft where it will then detach and make its way into space. These horizontal flights will be used for launching satellites but the airport hopes that, as technology improves, these will develop to include passenger flights and aims to be a home
of budget friendly space tourism. The airport currently features a strong presence of international aerospace companies, including UTC, GE Caledonian, BAE Systems, Spirit, and Woodward Inc. And long term, Glasgow Prestwick aims to build on its already excellent relationship with companies in this field, by attracting predominantly aerospace, space and ancillary service orientated organisations to the airport as part of a strengthened aerospace cluster. Richard said: “We are already working closely with partners in space related sectors and have Memorandums of Understanding in place with other spaceports, space vehicle manufacturers, launch service providers and potential customers. These include Houston and Midland Spaceports in the USA and we are continuing to develop new agreements with other parties.” He added: “Glasgow Prestwick Airport fulfils many of the essential criteria for a spaceport such as infrastructure, favourable weather conditions and relatively clear airspace. And, as such, we believe that our airport is able to move at pace with the legislative process and we are equipped to become the UK and Europe’s first space launch site with minimal investment.”
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SPACEPORT BID TAKES OFF
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NAILED IT – INNOVATIVE ADULT LEARNING AT NEWTON PRIMARY A ground breaking nail care training centre has just been launched at Newton Primary School in Ayr. In a first for Ayrshire, the enterprise has been set up to help promote learning but for parents rather than pupils. South Ayrshire Council has been working with the Prince's Trust and Developing Young Workforce (DYW) to bring about the landmark project which promotes employability skills to parents aged 19-24 with children at the school.
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A total of around £4,000 has been invested in the scheme by the three organisations which has funded a fully equipped nail care facility, initially providing training for up to ten parents.
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Not only will the participants become proficient nail technicians which could help
self-assurance in literacy and numeracy.”
them in the jobs market, but a range of SVQ qualifications will also be available through Ayrshire College, to improve their skills even further. Given the high demand, all ten places have already been snapped up and the training is just getting underway, running until June of this year. Luckily for the parents taking part, there are plenty of willing volunteers at the school to practise on from pupils and members of staff to other parents.
The cheques with the funding from the Prince’s Trust and DYW were presented to the school by Claire Baird, DYW Project Executive and Walter Smith, Prince’s Trust Ayrshire Chair Claire added: “We are absolutely delighted to support such an innovative project and are very impressed by the speed of implementation and early involvement of the young people.” The school in partnership with the Prince’s Trust and DYW is also looking to introduce other ventures for parents such as a bike maintenance centre.
Fiona McAvoy, Newton Primary Head Teacher said: “This innovative project will not only provide significant development opportunities to the young mothers participating but also provide a community focus, as well as enabling our parents to more fully support their children by building greater
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INFLUENCERS INSIGHTS Over the past few monthsemployers across Ayrshire have hosted a series of ‘Influencers Insights’. These sessions are aimed at giving teachers, careers advisors and college lecturers the opportunity to hear direct from industry about the opportunities available to young people. Sessions held to date include: The Galleon Centre (Insight into Sports & Leisure), IBIOC (Insight into biotechnology), Accountants In Bankruptcy (Insight into the Finance/Business Sector), Woodward Engineering (Insight in Engineering) & Boots (Insight into Retail). These events have covered: job roles,
recruitment, skills requirements as well as general discussions on the expectations of young people in the workplace. These sessions have been well received by those who have attended to date. DYW
Ayrshire thank those who have hosted for giving a valuable insight into their industry. If you would like to host an 'Influencers Insight' contact Gillian Longmuir gillian@dywayrshire.com
their experience, thank you to: Melanie Blane (White Rabbit Skincare), Siobhan Kay (Optimum Fitness) & Vanessa Good (The Good Travel Company). The clubs, which run monthly in each of the 3 Local Authority areas, will allow
pupils to hear from more Princes Trust supported businesses and participate in workshops covering: Marketing, Branding, Communication, Pitching and Finance. If you would like to get involved in #AYE- contact gillian@dywayrshire.com
#AYE 2017 February saw the launch of #AYE 2017 for schools across the 3 Local Authorities. #AYE – Ayrshire's Young Entrepreneurs, is a monthly club for S1-S3 pupils who might be interested in setting up in business when they leave school. Pupils are also offered the opportunity to apply to DYW Ayrshire for a start-up grant to set up a sustainable business within the school. 180 pupils attended their first sessions run by DYW Ayrshire and Princes Trust Scotland covering team building and an introduction to enterprise. The Princes Trust also brought along local young entrepreneurs to talk to the pupils about
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SPARKING FEMALE INTEREST IN STEM
Females from North Ayrshire Secondary Schools were invited to participate in a full day of STEM activities at the Greenwood Conference Centre. The annual event organised in partnership with North Ayrshire Council was again a huge success and got pupils to really think about STEM opportunities. Interactive hands-on workshops were delivered by GSK, KCP Environmental and IT Company, Soprasteria. Pupils also got to network with a variety of representatives from EDF, Ashleigh (Scotland), Spirit AeroSystems, Woodward Aircraft Engine Systems, Strathclyde University and Ayrshire College.
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MODERN LANGUAGES IN A MODERN WORLD
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SOURCING APPRENTICES OF THE FUTURE
Loudoun Academy held their first ever Modern Apprenticeship Careers Fair at the end of 2016. The school were keen to hold an event which solely focussed on Modern Apprenticeships to raise awareness of the opportunities which exist within the local area. All S3 and S4 pupils were invited to attend and they participated in a speed networking session with 8 local companies including EDF, Egger, GTG Training, VG Energy, UTC Aerospace Systems, The British Army, The Royal Air Force and East Ayrshire Council. Ayrshire College were also present and introduced pupils to Foundation Apprenticeships. Paul Vickers of Loudoun Academy said: “At Loudoun Academy we want to encourage pupils to view Apprenticeships as a positive career move. This was a great opportunity for pupils to hear from employees who have been through the Modern Apprenticeship route.”
additional languages. This the is second year running that the authority have ran the event to encourage pupils to study a foreign language when making their option choices.
East Ayrshire Council ran their 'Languages for Business' Event on 31st January. Pupils from seven Secondary Schools in East Ayrshire attended the event and had the opportunity to hear from a variety of representatives who speak
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Scotland's National Centre for Languages (SCILT) ran a Mandarin workshop and spoke about the importance of understanding Chinese culture when doing business with this Country. Kara Nisbet of Articulate Language Camps got the young people in her workshop thinking about marketing in the form of Spanish hashtags for Instagram posts. The Royal Zoological Society of Scotland brought along a variety of Spanish and Japanese board games and explained how with their links over the world, languages are incredibly important. Lastly pupils had the opportunity to visit the marketplace and speak with representatives from SCILT, Glasgow Clyde College, Trump Turnberry, Dell and Stòrlann.
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BELMONT ACADEMY’S BUMPER CAREERS DAY Ayrshire College’s Ayr Campus was the venue for this year’s Careers Day at Belmont Academy. 240 pupils attended presentations in both the Dam Park and riverside buildings. The mix of employers covered a multitude of sectors, including Savills Estate Agents, Police Scotland, and Egger.
The day was structured around six main themes: Create, Discover, Produce, Support, Care, and Protect. Katrina McEwan represented Egger in the Produce theme, with South Ayrshire Women’s Aid in Protect, and Savills Estate Agents in Produce.
WENDY SHOWS HOLMSTON PRIMARY HOW TO BE A LEADER IN ENGINEERING! Wendy Pring from KCP stepped up when Holmston Primary were looking for an engineer to interview for their Scottish Engineering Special Leaders Award.
The SESLA programme seeks to encourage the engineering instincts of Primary pupils, by getting them to answer the question: If you were an engineer, what would you do? As part of this process, the pupils interview an engineer to understand what their role is and what path they took to get there. Wendy, as a civil engineer, was more than happy to go into Holmston Primary and talk to the pupils about her career. After the presentation from Wendy, Ruth Shanta, the Class Teacher from Holmston, said “thanks so very much for your visit today. You are truly fantastic at talking with young people and providing inspiration across a broad spectrum of what might 'connect' with them.” Who knows, Wendy may just have inspired the next generation of engineers in South Ayrshire.
Services including Fit for Work Scotland, Access to Work and Working Health Services are examples aimed at maintaining a working environment which supports current staff to remain in the work place. The aim of Disability Confident is to halve the current employment rate gap by 2020. The ‘two tick’ disability scheme has been replaced with a 3 level Disability Confident Scheme, to help employers make the most of the opportunities provided by employing disabled people. If you are interested in attending this event as an employer please email james.watson@dwp.gsi.gov.uk and your registration can be arranged thereafter.
GIVING PRIMARY PUPILS A CAREER STEER!
Over sixty Primary Seven children from Elderbank Primary School in Irvine recently participated in a speed networking careers fair. Pupils got the opportunity to interact with representatives from eleven different local Businesses and Organisations. The young people had a fantastic morning learning about the variety of careers which exist and guests thoroughly enjoyed their time inspiring the future workforce. If you would like to support a careers event at a local primary school then please contact our Business Liaison Officers, Tony TMcCafferty@ayrshire-chamber.org or Emma ehutchison@ayrshire-chamber.org
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AYRSHIRE FIRM PRODUCING 15,000 PANCAKES A DAY!
The busy DYW Ayrshire team took advantage of Pancake Day to visit Kilmarnock’s award winning Browning the Bakers to find out about the opportunities they provide young people, as well as a taste of their delicious pancakes!
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Now in its third generation, Brownings the Bakers was established in 1945 by current Managing Director John Gall’s Grandparents. Over the years the company has grown and expanded winning numerous awards along the way from Best Pie in British Football for their famous Kilmarnock Pie to their most recent award of World Champion Scotch Pie 2017! We visited the company’s bakery in Kilmarnock to hear about what career opportunities there are within this industry and why John feels it is so important for organisations to invest time and money in recruiting young people.
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With a large proportion of John’s 200 employees falling into the 16-24 age category, Brownings the Bakers are dedicated to offering career opportunities to local youngsters. During our visit John informed us that the majority of his staff come into the business once they leave school and follow a four year apprenticeship programme to become a qualified Baker. John explained: “We do recruit a lot of young people into the business. This is normally their first job after leaving school and most of them come through the apprenticeship programme. “The apprenticeship is a four year programme
AYRSHIRE MODERN APPRENTICESHIP COMMUNITY CHALLENGE 2017 Now in its 14th year, the Ayrshire Modern Apprenticeship Community Challenge 2017, was launched during Modern Apprenticeship Week in early March. The Challenge asks local companies to put
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with the end result making them a qualified baker. During their apprenticeship they work within the confectionery area, the bread area, the scone area and also within the pie factory to help them learn all the skills needed to work within the business.” Producing a whopping 15,000 pancakes per day John explained these pancakes are sold not only within the Brownings shops but are also sold throughout Aldi, Tesco, Waitrose and Dobbies stores across Scotland. With Aldi’s 72 Scottish stores receiving a Brownings the Bakers delivery every morning the demand for John’s products is huge. In order to meet this demand the bakery produces on average 55,000 scones, 65,000 pies, including that of their award winning Kilmarnock Pie, and an enormous 700,000 rolls a week! The pivotal role young people play in the business isn’t lost by John who regularly encourages other organisations to recruit young people in order to reap these benefits and work towards a stronger more diverse workforce. He added: “I would definitely recommend for other businesses to start recruiting young people. These youngsters are the future of the baking industry and it must be the same for all other industries as well so I would highly recommend recruiting them as soon as possible.” You can watch John’s interview with DYW Ayrshire on the group’s Youtube page.
forward 1 or more apprentices to identify and plan a project that will benefit the local community. Apprentices have from March until August to complete the project and pull together a portfolio of evidence. Apprentices are then invited to an event during Ayrshire Business Development Scotland, Ayrshire Chamber of Week in October to present their project, Commerce & Industry and DYW Ayrshire. awards are then given out for: Best Overall Project, Most Innovative Project, Developing If you would like to register interest or to the Young Workforce & Best Presentation. find out more information contact gillian@ The Challenge is supported by Skills dywayrshire.com
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Connor was working in the Calibration Department where he was shown how to carry out Capacity Checks and “tuck under” angles on bottles. He also worked in our Resort Department where any returned bottles are resorted for various reasons/faults.
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Greenwood Academy pupil Connor Crombie had his recent work placement at Ardagh Glass, Portland Road, Irvine.
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THROUGH THE LOOKING GLASS
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Speaking about his placement, Jack said: “Work experience was good. It went in really quick, almost too quick in fact. “I had a great time working on the cars and helping the boys whenever they needed it, learning new
WORKING AT THE STABLES
Prestwick Academy pupil Emma McKie had her work placement at Ballochbroe Stables outside Maybole looking after the horses as well as assisting with the admin tasks.
Catrina Andrew, Ballachbroe owner, was delighted with Emma’s contribution to the yard: She added: “Emma is always a happy and enthusiastic addition to the yard. I have watched her grow in confidence since she first began her placement and she is now keen to use her initiative and suggest new
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“My two days are very different. On the first day there are no clients and I use this time to catch up with notes and tasks from the weekend and pass on any information to Catrina the owner. My favourite day is when the clients are there as I get to meet them before their lessons and to answer any questions.
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Horse lover Emma said: “I enjoy my work experience because it makes me feel like I am playing a part in the business running successfully and I feel useful.
“Overall I think it is a good idea to do work experience as it has helped me to understand the kind of jobs that I could do with Admin skills, rather than just work in a traditional office. I have been able to combine my love of horses with admin and communication skills and that has made this placement interesting for me and made me feel like I have made a difference’.
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things, such as how use new technology in the workshop and different components in the engine, etc. “I was working with George, Ross, Jordan, and Roderick through the week. “I met a lot of nice people at Ingram’s throughout my placement. Everyone was very welcoming and would always speak to me whenever I was there and everyone I saw said goodbye on my last day. “I would love to go for more work experience if I ever get the chance to in the future because of all the people I have met throughout the week.”
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Auchinleck Academy pupil Jack Dunlop joined the team at Ingram Motoring Group for his work placement with the service department.
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ways of recording information. Emma is very organised and also very proud of the yard and her work and I will have no hesitation in providing her with a glowing reference for her future career.”
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MEMBER NEWS
LAIRDS ENSURE NEW SEAMILL HYDRO IS AUDIO AND VISUAL MASTERPIECE
Throughout Ayrshire Chamber of Commerce’s 70 years the organisation has always used its members to help provide the services we have needed and we encourage our membership to use each other keeping business here in Ayrshire.
So, we were delighted to hear of the partnership Lairds of Troon and Seamill Hydro to deliver a truly word class venue on our doorstep. Seamill Hydro recently opened its new Firth Pavilion using local trades and suppliers to help deliver a stunning venue to match the stunning surroundings.
best technologically advanced venue on the West Coast of Scotland giving each customer a unique experience whether this was running a conference or arranging their special wedding day. No stone has been left unturned.”
Martin Laird, of Lairds of Troon, explained: “We were initially appointed as Seamill Hydro’s Design and Consultancy team advising on the technologies available and how to incorporate these into the new Firth pavilion.
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“The team at the Firth Pavilion always shared a joint passion, enthusiasm and drive to produce the
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POOR MANAGEMENT SKILLS HAMPERING GROWTH OF UK SMES Many small and medium-sized businesses in the UK are being held back by poor management and leadership skills, according to Warwick Business School research.
It doesn’t finish there though, Seamill wanted every bride to be to feel special and feel confident in the knowledge that everything was going to be perfect on her special day. From the moment the Bride to be starts to get ready she can view the ceremony room filling up with her special guests arriving in all their finery this is all done from a broadcast camera that is discreetly hidden within
A survey of 2,500 SMEs found that many identified poor management skills, especially entrepreneurial skills, as hampering their growth. The study also showed a generally low uptake of important practices such as formalised strategic management, and many of the so-called ‘high performance’ human resource management practices such as information sharing, participation in decision making, training and employee ownership.
the ceremony room. Martin added: “How did it begin? 16KM of cabling, one-year planning and seven months’ installation, commissioning and programming to create a truly individual experience. “It has been a pleasure to work with visionary clients that do not compromise on design and are open to new ideas and suggestions, technology is moving fast and customers’ expectations are increasing every day and to this end we are pleased to say that the investment Seamill Hydro have made will stand the test of time and delight their clients time and time again.”
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Professor James Hayton, of Warwick Business School and the report’s author, said: “When looking at the distribution of skills in the population, there is currently a ‘long tail’ of SMEs not employing management best practice. “Under-developed leadership and management skills and a widespread failure to adopt management best practices are constraining the performance and growth of a large number of SMEs.”
CHAMBER NEWS
A MENTOR’S EYE VIEW Throughout Ayrshire there is a pool of talented businessmen and women who have been successful in their own fields. The Scottish Business Mentoring programme allows today’s businesses and social enterprises the opportunity to tap into the vast wealth of experience they offer to realise their personal and business growth ambitions. The role of the mentors is to create an open and honest relationship with a business person and offer encouragement to foster new ideas and approaches, take on new opportunities and address any issues that may be challenging to discuss within this business. By sharing the entrepreneurial experiences of mentors, this service gives the business the confidence to develop, grow and inspire new thinking. Business Mentoring matches experienced mentors, who come from all business areas and sectors, with growing businesses. All of the mentors are highly skilled and deliver a supportive mentoring experience, enabling improved business performance. Gordon Cunningham is one mentor that comes with a wealth of experience from a career that has spanned the globe working with computer giants HP, Compaq, Digital and fashion label GAP. Gordon has been working with three Ayrshire businesses since he returned from the US offering an alternative eye to look at
for reassurance on their strategy, some use it to gain an outsider’s viewpoint toward how the business operates and to help with restructuring the organisation to improve efficiency. “For the process to work the mentee needs to trust the mentor, if they are willing to. The more open they are, the more you can help.”
RHONA BROWN, BUSINESS MENTORING EXECUTIVE AT ACCI
the business, bringing new ideas from an outside perspective and acting as a sounding board providing reassurance or advice on a business issue. Each mentoring project is different but Gordon believes much is established in his initial meetings with mentees. He says, “The three cases were different but for the process to work, people have to be in the right frame of mind. For me, the ‘working’ relationship doesn’t take long to build. Having an open mind toward the project helps. “Each case was different and the mentee was looking for something different. Some look for a sounding board to look
Business Mentoring Executive at Ayrshire Chamber of Commerce, Rhona Brown, believes the access you gain to such experienced individuals through the programme makes getting involved more than worthwhile. She adds: “The Business Mentoring programme is made far more valuable by having mentors like Gordon with his wealth of experience, offering to support local businesses. Our mentors come from all different business backgrounds and bring with them their own knowledge, skills and expertise to the project. “As Gordon rightly points out, the success of the project is equally down to the mentee as much as the mentor. Open minds and an ability to listen and take on board what the mentor offers should lead to a successful mentoring partnership.” You can find out more about this fully funded service in Ayrshire by contacting our Business Mentoring Executive Rhona on 01292 678 666 or via email at rbrown@ayrshire-chamber.org
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MEMBER NEWS
GREEN HOME SYSTEMS SCOOPS TREBLE AT NATIONAL AWARDS
Dundonald-based, Green Home Systems Limited, scooped three awards at the 2017 Scottish Energy Efficiency & Healthy Homes Awards.
The business won in three categories including Insulation & Fabric Installer, Energy Efficiency Champion and Landlord of the Year. Managing Director, Steven Easton, said, “These awards recognise the efforts of our fully qualified insulation and building fabric installers that provide excellent customer service, and demonstrates our high standard of quality workmanship and best practice. The accolades serve as a true acknowledgement of our hardworking staff and partners.” Green Home Systems was founded by brothers, Peter and Steven Easton, in 2014 and specialises in energy efficiency measures such as insulation and heating systems. The company has installed energy efficiency measures in over 3,000 households throughout Scotland that has saved over 150,000 tonnes of carbon dioxide from being emitted into the atmosphere.
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Steven added: “We are extremely proud to make a difference to peoples’ lives and are delighted to have led so many projects that have lowered residents’ fuel bills, cut carbon emissions and transformed the look and feel of communities.”
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“We are particularly proud to receive the Energy Efficiency Champion award as this recognises our work in raising awareness of issues such as climate change, and our efforts in tackling fuel poverty which is a very serious issue affecting thousands of households. It is an honour to be recognised by the industry and we look forward to the year ahead as we continue to improve the quality of lives by renovating housing stock throughout the country.” Green Home Systems achieved similar recognition at last year’s event receiving the 2016 award for Eco Champion.
MEMBER NEWS
UNDERINSURANCE – ESS THE HIDDEN PROBLEM FACING PROPERTY OWNERS PARTN 4 BUSI ER N
Property owners could be putting themselves at risk by not insuring their properties to the full reinstatement value, leading to settlement issues when it comes to claims payments. 1. VAT – the question of VAT arises on the settlement of a claim, and who can recover the VAT element in the process. With VAT now standing at 20% it is vital that the sum insured is adequate in this aspect. The sum insured should therefore include the VAT unless there is a means of recovery should a claim occur. This has become more pronounced recently with many business owners moving their property from their company into a pension fund, at which point the VAT should be included in the reinstatement sum insured. Ask yourself who owns the building; can they recover VAT; is the building listed? 2. Definition of building – each insurer will have a slight variation, but this could be the building including foundations; landlords
fixture and fittings; satellite dishes; fixed glass; tenants improvements formerly the property of a tenant but relinquished at the surrender of a lease; furnishing and common parts; management and security system; walls, gates and fences; services; fuel tanks and pipe works; car parks, pavements and surfaced areas; landscaping including trees; and street furniture. The list is extensive, and it is vital that the sum insured takes account of these, as well as the cost of infrastructure such as IT systems. Many of the items above can make up 30% of a sum insured. 3. Lease agreements – the lease is key to setting out what should be insured and by whom. Is it the landlord or tenants responsibility? The lease may state that the obligation is for the landlord to insure the premises other than tenants fixture and fittings, however the property owner has to accept responsibility for insuring the tenants improvements to the buildings. The larger
the property and the more sophisticated the improvements would therefore present itself as underinsurance. Discuss your warranties and conditions, your VAT position, and who is responsible for the building with your insurance broker, so that you have the correct valuation should you need to make a claim. MacKay Corporate can now offer an online valuation service to property clients which will provide an up-to-date reinstatement sum insured on a property and also an estimate of the rebuild period. This will provide an accurate benchmark to insure the property and also the period the client should insure loss of rent / business interruption. If you would like more information please contact MacKay Corporate on 01292 611 028 or email info@mackaycorporate-brokers.com
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MEMBER NEWS
LARGS NAMED MARINA OF THE YEAR 2017
UK boat owners have voted for Largs Yacht Haven as UK Coastal Marina of the Year 2017 as part of the prestigious Yacht Harbour Association (TYHA) annual awards. The award was proudly received by former Ayrshire Chamber of Commerce President and current Largs Yacht Haven’s Marina Director, Carolyn Elder. Largs Yacht Haven's Marina Director, at the London Boat Show. The ceremony was hosted by TYHA with sponsors GJW Insurance and British Marine. The prestigious award is the highest accolade in the marina industry with only Gold Anchor accredited marinas nominated. Speaking after collecting the award, Carolyn said, “What a way to start 2017, we’re absolutely thrilled! I must praise our entire Haven Team for their hard work. It is our staff who really set our marina apart by setting extremely high standards and delivering an incredible service to our berth holders.” “What makes this award extra special is that it was voted for by boat owners in the UK. We have been overwhelmed by the comments and votes we received. We’re extremely grateful to our berth holders and visiting boat owners who voted for us.” Once described by Olympic sailor Shirley Robertson as “the perfect sailing venue”, Largs will also host the start and finish
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AWARD WINNING WHISKIES LAUNCHED IN FAR EAST
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Ayrshire-based boutique Scotch whisky producer, The Lost Distillery Company, has launched its award-winning range in Hong Kong and Macau. The formal relationship with distributor, Adega Royale, will see the legendary whiskies available in Hong Kong and Macau for the first time. The companies celebrated the new partnership with a launch party on 27th February 2017 followed by several prestigious events and dinners across Hong Kong and Macau.
for the Trust’s Round Britain 2017 adventure which sees 100 young people in recovery from cancer taking part in a 2000 mile national sailing relay. Sarah Hanna, the Chairman of TYHA, commented, ”Customers voted in unprecedented numbers for Largs Yacht Haven proving that this 5 Gold Anchor accredited marina provides an exceptional experience for its customers. The marina team, led by manager Carolyn Elder, should be very proud of this achievement.” Carolyn summed up: “Largs Yacht Haven is more than just a marina. We have created a social hub for boat owners, boat enthusiasts and visitors from the local communities.
Over 100 Scotch whisky distilleries have permanently closed in the last century. Despite being renowned for their excellent quality malts, the distilleries largely shut down due to the effects of war and politics. The Lost Distillery Company brings the stories of these famed sites and their people to life, to offer handcrafted blended malt Scotch whiskies. The brand’s ever-expanding collection features three ranges of blended malt Scotch whiskies from mature to very old – Classic, Archivist and Vintage. These include modern day interpretations of spirits from lost distilleries such as Auchnagie, Stratheden, Towiemore, Jericho, Gerston, Lossit and Dalaruan. Scott Watson, Co-Founder of The Lost Distillery Company said:“Adega Royale’s appointment is a key move for us in building brand awareness with Scotch
aficionados across Asia, as we continue to grow our global whisky business from East Ayrshire. “The team’s in-depth experience and understanding of the sector provides an ideal platform to showcase and educate consumers in Hong Kong and Macau about our exceptional whisky proposition.” Developed for almost a decade and then launched internationally in 2013, The Lost Distillery Company is thriving with availability in nearly 50 markets worldwide. The Lost Distillery Company is based at The Great Steward of Scotland’s Dumfries House in Ayrshire, one of Scotland’s finest stately homes and estates, which was rescued by HRH The Prince of Wales in 2007.
insurance
ARE YOU CERTAIN YOUR BUSINESS INSURANCE WILL PAY YOUR CLAIM? FIND OUT WITH A FREE INSURANCE MOT
You may think you know how business insurance works but would you be confident in your policy if it was ever tested in the event of a claim? You might already have insurance for your business in place but have you read it carefully to make sure it covers what you expect it to? And if you have an insurance broker, did they take the time to explain the conditions and obligations contained within it? At Murphy Insurance, we offer a free business insurance MOT, benchmarking your insurance arrangements against the most vital test – the ability to pay claims.
With our no obligation policy MOT you can expect to be given a greater understanding of what your policy will and will not do in the event of a claim. And if our report comes back with the all clear, you still walk away with the renewed confidence in your protection that comes from an expert second opinion at absolutely no cost.
Why not put your insurance cover to the test today?
01292 269 505 www.murphyinsurance.co.uk Low Green House, 20 Alloway Place, Ayr, KA7 2AA
MEMBER NEWS
RE-INVIGORATING CHRISTMAS ALL YEAR ROUND RENEWABLES There’s an understated industrial unit in Irvine which is not only at the forefront of the renewable energy sector but might be responsible for keeping green energy flowing to boil your kettle and keep your lights on today. As experts in installation, servicing and maintenance of wind turbines, Prontoport provides a full range of engineering support services to over 50% of the UK’s onshore and offshore wind energy assets. Its engineers work all across Europe and with most major players within the sector. The company also offers an active training academy which works with several local agencies to help people upskill and find employment within the wind energy sector.
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Testing components for reliability under stress is a large part of Prontoport’s work and the skills learned working at high altitude and in remote locations and often challenging conditions have proved useful across a range of engineering and manufacturing disciplines also.
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Their expertise and training extends across a wide range of skills, including non-destructive testing through radiography; positive material identification; magnetic particle inspection; eddy current and dye penetrant testing for both new and in situ components. MD Scott Telfer says, “Prontoport’s expertise is in
installation, servicing and maintenance, but our strength lies in our attitude to detection and problem solving. We are able to move quickly to provide support wherever it is needed and it’s that creativity and responsiveness which sets us apart.” NEWLY FLEDGED CAREER OPTIONS 27 year old Ross Mackay, from Kilwinning in Ayrshire, jokes that he had begun to think he was a Jonah for any business sector he worked in. Having completed an apprenticeship as an electrician within the building industry, he was just on the cusp of making decent money as the property market crashed. Luckily the oil and gas industry was booming, so Ross decided to go offshore, working as a roustabout and deck crew on the rigs. Then the oil price collapsed and Ross found himself high and dry again. “I had access to training funding through CEIS and the experience I’d gained elsewhere seemed to make sense for working with on and offshore wind turbines. “The instructors at the Prontoport Training Academy were very welcoming right from the start and very “real” in the way they put across the needs of the industry and the skills required”. At time of writing, Ross is involved in familiarisation training with a major player in the industry and will be starting as a full-time Wind Technician in March.
The tinsel may be long gone but growing Christmas trees is a business and goes on all through the year.
Christmas tree grower, Garrocher Tree Farm, had its most successful year ever in 2016, selling local produce direct from the livestock Marts in Ayr and Newton Stewart. MD Mike Craig, is President of the UK Christmas Tree Growers Association and said he is delighted with this can bring to the local economy. “We are able to train and employ people all year round for those few manic weeks of selling in November and December each year. During a quiet period for the Auction Marts, Christmas trees ensure business stays brisk and we exceeded our targets early this year. ” And it wasn’t just the Marts which benefited from Garrocher Christmas trees. Ailsa Wood Products in Old Dailly, South Ayrshire was given a lasting Christmas present too. They make handcrafted tubs, primarily for the spring and summer garden market, but saw them selling like hotcakes in December, repurposed as rustic bases for a real tree. Matt Wilson, General Manager of Ailsa Wood Products said, “We were able to craft hundreds more tubs and keep our employees gainfully employed at what would otherwise have been a quiet
time. More consumers are becoming interested in a quality British made product rather than imports and we’ve been delighted with the interest we’ve received.” And if that’s not enough good news for local business, how about throwing a few ice cubes into a glass of pine scented gin? The Crafty Distillery in Galloway asked Garrocher for some fresh foliage as a possible ingredient for a new gin, at time of writing still under development. The Distillery prides itself on bringing fine spirits from grain to glass and word has it that they are working on a new gin – with notes of pine. It could be time to look at the business of Christmas trees in a whole new light. www.garrochertreefarm.com
MEMBER NEWS
HUNTERSTON OFFSHORE WIND TURBINE TEST FACILITY IS THE ONLY ONSHORE TEST FACILITY FOR OFFSHORE TURBINES IN THE UK Situated on the North Ayrshire coast, the site offers a great wind resource and allows easy and permanent access to the turbines which is critical when testing prototype technology, allowing offshore conditions to be tested onshore in a safer and less expensive way. The site is home to the 7MW Mitsubishi Sea Angel and Siemens 6MW offshore wind turbines and has been instrumental in securing Scotland’s place as an international leader in offshore wind energy research and development. During the existing testing period the facility has allowed Siemens to use the 6MW test machine to refine their 7MW turbine which will be deployed at
the Beatrice offshore wind farm in the Outer Moray Firth as well as other UK offshore wind farms. This deployment underpinned Siemens’s investment in a UK manufacturing plant providing up to 1,000 skilled jobs. Mitsubishi testing has included the Artemis hydraulic system which has secured employment in Scotland and provided excellent data for future offshore turbine designs and projects. Hunterston has injected £32.4m into the Scottish economy with £4.1m of this in North Ayrshire. The communities closest to the wind farm have also benefitted from the Hunterston Community Fund which is providing £250,000 over the current five years of
the project. Since the fund began in 2013, £183,180 has been invested in grant payments across 68 local projects. In January, SSE submitted a Section 42 Application to North Ayrshire Council to extend the current planning consent for the Test Facility by a further two years. If consented, this would extend the life of the site until October 2019, enabling a full five year operating window and the chance to further refine the important data and findings from the Test Facility. For more information on Hunterston please visit sse.com/ hunterston or contact Pauline Allison, Liaison Manager, by email at pauline.allison@sse.com
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MEMBER NEWS
QTS PROUDTO INVEST INTHEIR YOUNG, DEVELOPING WORKFORCE As an ambitious company, QTS pride themselves on their objective business focus and ensure they develop our operations directly and successfully.
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The organisation have one of the most diverse workforces on the UK Rail Infrastructure, breaking the mould from introducing young, emerging talent to the industry to having a strong female presence in what can be argued is a heavily male dominated industry.
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Owner Alan McLeish explained: “QTS invest a great deal in our targeted recruitment campaigns and ensure that every possible candidate is given a fair and equal chance. Our HR team has grown significantly over the past four years, in line with our growth to ensure that the company continues to hire the correct people in the fairest possible manner. We do this because we like to support our local communities and ensure that we help the economies nearest to our offices and working sites. “We firmly believe that to get the best from our workforce we have to provide them the best opportunities for achievement of excellence and personal fulfilment. Many of our staff have been involved in the creation of specific roles which are tailored to their individual skills and
allow them to use their creativity and expertise to the full benefit of the company and themselves. Last year, they were proud to have achieved the Gold Award as Investors in Young People in 2016. This is awarded in recognition of the work the company does to invest in our young workforce. We recognise that the development of our young workforce is essential for the continued growth and success of not only our company but the railway industry as a whole. Alan added: “As our business continues to grow, we are actively exploring new ways and initiatives we can use to invest in our current and future workforce. “We believe that investing in your workforce, is investing in your business and we understand that especially the young staff we employ today have the potential to become the leaders of tomorrow.”
MOME OF INT NTS ER EST
6 FEBRUARY 1976
Hunterston B Nuclear Power station begins generating electricity.
Making Your Business
Our Business
AYRSHIRE COLLEGE PLUMBING AND GAS CLASSES Ayrshire College has run domestic and commercial gas engineer training and accreditation for a number of years. Industry regulation dictates that gas engineers require upto-date accreditation that must be refreshed on a 5-year cycle. The college offers this service optimised for industry requirements by delivering the courses flexibly in the evening and at weekends to ensure companies remain productive. This approach has led to strong connections with the industry, resulting in recurring business over a sustained period. Recently, the college has delivered this training in packages specifically designed to meet the needs of two of the UK’s blue-chip companies, SSE and SGN. SSE is involved in the generation, distribution and supply of energy across the UK, while SGN is responsible for the network that distributes gas to 5.9 million homes across Scotland and parts of England. The college delivers a bespoke course for SGN over a 5-day period that provides employees with relevant accreditation at its conclusion. A 30-day course upskills and accredits SSE engineers to install and maintain the new generation of domestic smart energy meters and deliver energy awareness advice to consumers. Both of these courses are recurring according to the accreditation needs of employers. The college also offers apprenticeships in this sector. On average, around 15 apprentices start every year and attend the college for each year of their 3-year apprenticeship. After successful work placements, many of these apprentices are recruited directly from students on plumbing courses in the college. The industry focussed, flexible approach of staff in the college results in highly valued courses that maximises opportunities for students and the industry. Apply online now at www.ayrshire.ac.uk, or call 0300 303 0303 and email businessdevelopment@ayrshire.ac.uk if you require any further information.
MEMBER NEWS
NO PLACE LIKE HOME
time improving their language skills as well as developing their own independence. “Last year we were fortunate that The Open was played at Royal Troon and the students were able to get some fantastic access to the event, which they all loved. However, their absolute favourite is Dundonald Links, they love the course.” The courses run throughout July and August and this year is expecting to welcome 100 students to Scotland this summer. The previous two years saw 26 in
the first year of the International Summer School and 58 in year two. Carey was recognised just how well the business has performed when she was named a finalist in the Entrepreneur of the Year category at last year’s Ayrshire Business Awards.
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International Summer School for Teens is an all-encompassing education programme, offering full immersion in the English language, as well as sporting and creative excellence and proud to call Ayrshire its home. The fledgling business is preparing to welcome students from across the world for the third year to Scotland and while they are based at Stirling University during their stay the visits to Ayrshire are the most popular. Carey Rowe runs the business from their Stewarton base and has no plans to move it from Ayrshire as she plans the summer schedule for this year for the students, “we’re an Ayrshire based, international business.” Something of a globetrotter, Carey’s lived in Kenya, America, South Africa and Mexico to name a few and from that experience developed a programme for International students to sample the best of what Scotland has to offer. She explained: “Our students come from all over the world and we give them something to remember. A lot of those who come excel in sport, golf in particular, and we’ve been able to build our programmes to allow them to improve while at the same
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CHAMBER EVENTS ROUND UP
If you wish to host an event email Yvonne Munro at events@ayrshire-chamber.org
GREAT START TO 2017 The year got off to flying start with a great turnout at our Tick Talk Networking at the stunning new Ayrshire College campus in Kilmarnock in January. Our delegates met in the Salt & Barrel restaurant and were greeted with a delicious buffet before taking part in our unique facilitated speed networking format.
At the end of January, we teamed up with our partners from Business Gateway Ayrshire to bring Open Doors to Business which saw over 100 attend The Waterside Hotel, West Kilbride. Hilary Kerr and the team at SimpsInns put on another fabulous spread to welcome guests as our newest networking offering, Connect was revealed.
Connect follows a simple format of an informal one hour networking event and the first event was held in the brand new Firth Pavilion at Seamill Hydro. The spectacular new facility was a great venue to launch Connect and you can view the latest Connect events, including Connect…after hours.
EVENTS DIARY DATES Providing you the opportunity to meet contact, expand your knowledge and grow your business AN AUDIENCE WITH MIKE STEWART BUSINESS DEVELOPMENT DIRECTOR & RON SMITH CEO PRESTWICK AIRPORT 27th March 5.00-7.00pm Venue: Aviator Suite, Glasgow Prestwick Airport
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£15
BUSINESS BOOSTS MANAGING STAFF PERFORMANCE, ABSENCE AND DISCIPLINARY MATTERS 31st March 8.30-11.00am Venue: Ayrshire Chamber Board Room Facilitated Ocean Blue Consultancy £40
CONNECT AFTER HOURS 20th April 5.30-6.30pm Venue : The Portal Café , The Portal Irvine FREE
TICK TALK @ THE SOUTH BEACH HOTEL, TROON 26th April 5.30-7.30pm Venue: South Beach Hotel, Troon £15
BEHIND THE SCENES @ TBC 24th May 11.00-1.30pm Venue : TBC
BUSINESS BOOSTS WONDERWEB – WRITING THAT MAKES YOUR WEBSITE STANDOUT 28th April 8.30-11.00am Venue: Ayrshire Chamber Board Room Facilitated by Applied PR £40
BUSINESS BOOSTS RISK ASSESSMENTS FOR FUNDING 31st May 8.30-11.00am Venue: Ayrshire Chamber Board Room Facilitated by IM Training
BUSINESS BOOSTS - CUSTOMER RETENTION & ACQUISITIONS 12th May 8.30-11.00am Venue: Ayrshire Chamber Board Room Facilitated by Alison Brown Consultancy £40 CONNECT 19th May 10.00- 11.30am Venue: Boswells Coach House, Auchinleck FREE
£15
£40
BUSINESS BOOSTS PROTECTION FROM EMPLOYMENT TRIBUNAL CLAIMS 9th June 8.30-11.00am Venue: Ayrshire Chamber Board Room Facilitated by Ewan Moffat, AC White £40
CONNECT AFTER HOURS 15th June 5.30-6.30pm Venue : The Cowshed, Corton Farm, Alloway FREE
BUSINESS BOOSTS GO VIRAL FOR FREE 23rd June 8.30-11.00am Venue: Ayrshire Chamber Board Room Facilitated by Skocia and BDD £40
TOUR, TEA & TASTINGS AROUND THE JEWELS OF SOUTH AYRSHIRE 23rd June 11.00-6.00pm Venues: Culzean Castle: Trump Turnberry: Glenapp Castle: Dewar Rattray Whisky Experience TBC
Price shown are Chamber Members rates and include VAT unless otherwise stated. To book or for more info visit www.ayrshire-chamber.org or call 01292 678666.
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ACCELERATE CORPORATION LTD Prestwick Mr Bruce Thomson 01292 511227 ACTIONCOACH Barrhead Mr Andrew Goldberg 0141 8819596 www.actioncoach.com/ andrewgoldberg AIRSHOW (SCOTLAND) LTD Prestwick Mr Euan Kerr 01292 479 500 www.tsia.scot
HELEN'S HATS Troon Ms Helen Thomson 01292 313579 helenshatstroon.co.uk
LISTEN UP GROUP LTD Ayr Mr Cameron Singleton 07401 482683 www.listen-up.uk
BEER MONGER (THE) Stewarton Mr Russell Muir 07710 949881 www.thebeermonger.co.uk
HILLHOUSE Kilmarnock Ms Sarah Hall 07853 463019 www.hillhousehelps.co.uk
NEWMARKET (THE) Ayr Mr Vinnie Roarty 01292 268519 www.thenewmarket.co.uk
BLUEGATE CONSULTANCY SERVICES LTD Stewarton Mr Charles Blue 07802 594859 www.bluegateconsultancy.com
HOLLY BLUE CREATIVE Dundonald Ms Shirley Husband 07899654676 www.hollybluecreative.co.uk
SALTIRE HEALTHCARE Ardrossan Mr Michael Kearney 01294 537450 www.saltirehealthcare.co.uk
CP (ELECTRIC) LTD Kilmarnock Mr Robin Forsyth 01563 533554
AMPCONTROL UK LTD Irvine Mr Colin Harvey 01294 273111 www.ampcontrolgroup.co.uk
DIZZYFISH LTD Kilmarnock Mr Dave Wilson 0141 375 7260 www.dizzyfish.net
ARTI FARTI Saltcoats Mr Edward Paterson 01294 472222 www.artnjoy.co.uk
GARRISON HOUSE CAFE Millport Ms Lynne Bogan 07425608220
AYR PREMIER TAXIS LTD Ayr Mr John Kelly 01292 292810
GSL LABS Glasgow Mr Garry Sneddon 0754 7633210 www.gsllab.com GWF ENERGY Monkton Mr Fraser McGartland 01292 479059 www.gwfenergy.co.uk
HUGH STRAIN & SON Ayr Ms June Espie 01292 262768 www.hughstrain.co.uk INSTANT LAWN COMPANY (THE) Kilmarnock Mr Alexander Neill 07732904299 www.theinstantlawncompany.co.uk KILMARNOCK SUPPORTERS SOCIETY LTD Kilmarnock Mr Jim Thomson 07748252455 www.killiefc.com KINGSGATE LAW FINANCIAL SERVICES Ayr Ms Jennifer Renwick 07534 384199 KINGSPAN ENVIRONMENTAL LTD Stewarton Ms Andrea Palmer 01560 486570
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EMBER S
AYR RUGBY FOOTBALL CLUB Ayr Mr Gus Mackay 01292 441944 www.ayrrugbyclub.co.uk
ALLSTAFF Paisley Ms Carolyn Moir-Grant 0141 887 1137 www.allstaff.co.uk
ATOM BANK Ayr Mr Liam Brodie 07766101048 www.atombank.co.uk
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THOMSON REMOVALS Dundonald Mrs Liz Thomson 01563 851947 www.thomsonremovals.co.uk TRAXEUS PHARMA SERVICES Coylton Mr Marc Charron 07739539950 VERTICAL VIEW LTD (THE) Dundonald Mr Paul Gilmour 07872 874747 www.theverticalview.co.uk WEBAGE Prestwick Mr Ryan Rodger 01292 571460 www.webage.co.uk WHITE RABBIT SKINCARE Kilmarnock Miss Melanie Blaine 07779 356 625 www.whiterabbitskincare.co.uk
We want to recruit more members to strengthen our business network and create more business opportunities for you. We are asking you to help by referring companies you know to us. When they join, we’ll reward you with a choice of special offers to help your business. Call the membership team on 01292 678666.
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The Board of Directors is delighted to welcome the following companies as recently joined members of Ayrshire Chamber of Commerce and Industry
Growing your sales is not rocket science... It’s just marketing. Call your local marketing agency on 01292 286246 and see how we can add serious thrust to your sales.