2018 Family Edition
Award Winning 4-Star Holiday Village
Rythe r
Mill
! e r e h t Hi
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Book at awayresorts.co.uk/mill-rythe
Contents 4-5 6 7 8-9 10 - 11 12 - 13 14 - 15 16 - 17
Pick your perfect break Our investment Key breaks for 2018 Accommodation Accommodation continued On our doorstep Half board food & drink Great for groups
18 - 19 Our facilities 20-21 Our activities 22-23 PLAY 24-25 2018 big breaks 26-27 Customer feedback 28 Download our app 29 How to book 30 Terms & conditions
Quality, fun-packed time together
machine is a dim and distant memory. Hands in the air…
Our parks are set to shower you and your family with a world of new experiences – while making sure you all feel right at home. And because we know that holiday time is precious, our brilliantly bonkers gang is here to boost your stay in every way.
Be inspired by our TriBeCa – the caravan reinvented, with spacious New York style loft interiors, hot tubs and more candy-coloured stripes than a stick of rock.
From starry-sky outdoor cinema and lip-smacking food, this is a great value holiday that ticks all the boxes and even has a few surprises up its sleeve. You haven’t lived until you’ve brought your Nan to a cream pie fight… or watched your teenagers get tickled pink (and purple, and blue) at one of our colour festivals, where smiles are wider and the washing
So forget the washing up and soak up our untameable can-do spirit. From the moment you choose to holiday with us we’re listening to what you want, working hard to create your perfect world away. Time to get excited. We hope to see you soon. Adrian and the Mill Rythe Team
Mill Rythe Family
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How to pick your
Perfect Break
Along with your brochure you’ll find our handy Breaks Showcase with details of all our breaks and current prices. Here’s an example of how to read your showcase to find the best break for you!
tion 17 modation | Edi
the MillRyr
Fri 4 May May Day Bank Holiday Break £119 | £60 | £30 3 nights | Half Board
lusive aks | Food Inc ertainment Bre
lity Accom | Activities | Qua
Ent
Date the break starts The title or theme
99p Drinks*
Price, duration and catering options
₁⁄₂ price drinks*
(Adult | Child 8-15 | Child 2-7)
Fun for the whole family! This super spring break has everything from abseiling to zorbing along with fantastic entertainment, and activities. Take a look online to see what your little ones can get up too.
2nts £116 | 7nts £265
Under 2’s go free on all family breaks
Book at awayresorts.co.uk/mill-rythe
As above, 1 night only* Drinks inclusive*, 1 night only
Icons give you more info (see guide to right)
Family breaks
Short description of the break
Summer Stage School
Alternative durations
*Bar offers are for house beers, lagers, wine, spirits and draught soft drinks between 7pm and midnight for 2018. All prices are correct at time of printing and are subject to change.
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Drinks inclusive*
Star cabaret
Firework display Halloween theme Friends discount Extras Weekend Break
Great Movie Ride
Deals &
special offers!
All prices shown in the Breaks Showcase are subject to availability and can change at any time due to demand. So if you see a break you like, GET IN QUICK!
ÂŁ25
deposit
Just ÂŁ25 per person secures your break. Payment in full is not due until 8 weeks before arrival.
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w e n s ’ t a h W for 2018
We’re investing more this year... We’re continuing to invest over £150,000 on improving the park, making some accommodation refurbishments and doing some general park maintenance to make sure everything sparkles for 2018! In 2017 we spent over half a million pounds to improve the facilities and accommodation which helped us achieve 4 stars from Visit England. (That’s one of the highest rated in the region!)
Spectacular Shows, Events & Star guest appearances! The Mill Rythe team have become famous in their own right – they work their socks off to provide guests with some outstanding performances guaranteed to make you smile! 2017 saw some big star names visit us at Mill Rythe and 2018 will be no different! Keep an eye out online for our special guests, events and shows! Here’s a look at what’s coming this year!
Summer Stage School
Colour Festival
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Book at awayresorts.co.uk/mill-rythe
Halloween
Winter Wonderland
Dick Whittington Pantomime
Mill Rythe Family
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Accommodation
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Book at awayresorts.co.uk/mill-rythe
.M.G
New last year and they’re more popular than ever! Experience our TriBeCa… The Master Suite:
The Other Bedroom:
King size bed with posh Fogarty duvets and bounce back pillows
Twin beds and a TV perfect for snuggling.
Beautiful bath tub in the room! En-suite toilet Two TV’s - one for the bath and one for the bed! Hairdryer Complimentary toiletries
The Lounge:
For Your Pleasure… Welcome information pack and access to our brand-new app with all the latest Park information A few little treats from us on arrival including a bottle of bubbly! Priority 2:30pm check in
55’’ TV with Freeview
Heated and double glazed – perfect for winter breaks too
Spacious Lounge area
Outdoor decking with table and chairs
Sound Bar with Bluetooth
Hot tub
Comfy sofa which converts into a sofabed Equipped Kitchen area with table and chairs DVD player and DVD hire Mill Rythe Family
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llo e H Lovely Rooms... Oh, they’re all amazing - what shall we pick?! We’ve invested thousands of £’s into our accommodation over the winter; refurbishing some of our existing accommodation so it remains just as brilliant for you this year! Here’s the different room types available which will help you decide what’s right for you.
Standard Rooms
Standard Plus Rooms
Ambassador Rooms
Super comfy and cosy these rooms include an en-suite shower or bath, central heating, tea and coffee making facilities and a flat screen TV with Freeview.
A little bit more but still with that lovely cosy feel. These rooms have all the inclusions that standard rooms have plus a hairdryer and a few drinks and nibbles on arrival.
Super and stylish you can expect a little more ‘wow’ in these rooms. With all the inclusions of Standard Plus rooms you can also expect a fridge, cafetiere and 40-inch flat screen TV.
4pm check in
4pm check in
2:30pm check in
Ask us about extending your break, if you have a special occasion, birthday or for early check-in. Call us today on
01442 507 928
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Book at awayresorts.co.uk/mill-rythe
Indulgent TriBeCa Fancy spoiling yourself and trying something new?! The TriBeCa with hot tub is the ultimate in luxurious pleasures and perfect for you and your family! Everything is included as per our superior, expect the very best, including a little welcome from us with a bottle of bubbly! Go on, spoil yourself!
Ambassador Suite
Celebration Suite
Superior
With all the inclusions of the other rooms these are larger and spacious with chairs and a coffee table. Plus a second room with twin beds.
With a little more space and a little more luxury our Celebration Suites have been fitted out to the highest standard. The separate bedroom, lounge and a kitchenette offer the spacious feel of an apartment as well as the patio area with outside seating. As well as all the modern fixtures, fittings and decor, you also get the added bonus of a lovely welcome basket including a bottle of bubbly, confectionery and complimentary toiletries.
There’s only one way to describe this accommodation – absolutely splendid! Check in from 2:30pm and be welcomed with heating throughout, double glazing, Bluetooth speaker, complimentary toiletries, a few welcome goodies from us (including a bottle of bubbly!)
2:30pm check in
2:30pm check in
2:30pm check in
Mill Rythe Family
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The Best Local Bits
On your
Doorstep Fantastic local attractions & tasty places for lunch...
Portsmouth (20-minute drive)
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Book at awayresorts.co.uk/mill-rythe
Hayling Billy Coastal Path
(5 minute drive)
Peppa Pig World (45-minute drive)
Lovely local places for lunch Beachlands Funland (5 minute drive)
D-Day Museum (25 minute drive) Re-opening in Spring 2018
Including... Gunwharf Quay (20-minute drive)
Blue Reef Aquarium (25-minute drive)
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The Coasat Guard Cafe Fish & chips on the beach.
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The Barley Mow Carvery
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Mad Hatters Tea Room
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Heidi’s Swiss Patisserie
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The Yew Tree
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Ferryboat Inn
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Inn On The Beach
All within 10 mins drive! Southsea Castle (25-minute drive)
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g n i k c Lip sma Half Board Holidays!
Food & Drink Scrummy tasty dishes. Ice cold refreshments. Fresh local produce. A welcoming team, providing service with a smile.
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Book at awayresorts.co.uk/mill-rythe
Dinner A variety of choice including starters, a main AND a pudding. With a varied menu for each break, some of our classic dishes include shepherd’s pie, fish ‘n’ chips and bangers and mash! Don’t forget our omelette bar, salad bar and world café bar.
Café If you fancy a lunchtime or late night treat our café includes sandwiches, toasties, paninis and some sweet treats!
On Park Shop Our shop on Park has everything from the daily papers, to sweet treats and gifts.
Breakfast Wakey Wakey!! Fruit, cereal, porridge, toast, bacon, eggs, beans and pancakes! Make sure you enjoy a hearty breakfast prior to all those activities, entertainment and dancing!
All of our breaks at Mill Rythe are half board… that’s right Mum & Dad – you don’t have to do any cooking!
Mill Rythe Family
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Holidays for Groups
It’s always better when we’re
ot gether
Why not get the gang together this year and bring a bigger group of you down to see us? Dance together. Laugh together. Create memories together. Aunties. Uncles. And don’t forget Grandad! From social groups and clubs, we’ve hosted so many events over the years. Our dedicated team are always here to help and provide a special personalised touch to keep everything ship shape.
As the organiser you’ll also receive: FREE gift pack Free room upgrade – subject to availability Discounted personal bookings Familiarisation visits available
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Book at awayresorts.co.uk/mill-rythe
Group benefits for 20+ guests Great discounts or FREE places on selected breaks Low deposit of ÂŁ25 per person Half price room upgrades on selected dates Booking administration and coordinator No single room supplements for up to 10% of your party
Did you know? 90% of our groups book their next trip whilst staying with us! Group Travel Award winners 2017
Mill Rythe Family
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mp In! JuRight
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Book at awayresorts.co.uk/mill-rythe
More than you can shake a stick at Including...
Archery Crossbow
Indoor Swimming Pool And Sauna Outdoor Swimming Pool (May Half Term – September) Beauty And Hair Salon Late Night Bar And Ballroom Café For Snacks And A Cuppa Sports Court Soft Play Area Arcade And Games Room
Axe Throwing Table Tennis Outdoor Cinema Experience
Darts Quizzes
Crazy Golf
Dance Classes
Bowls
And More!
Newly Revamped Snooker Hall Pétanque Launderette WiFi In Guest Services
Gift Shop
WiFi Mill Rythe Family
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Our Activities Table Tennis
Get in on the
action
As the kids get a little older, they’re eager for new challenges. My Active offers a different selection of brilliant activities every day. We’ve got everything from kayaks to archery, cheerleading to climbing walls. Scream as you slither down a water slide, challenge the kids to a laser tag battle, or take on a team challenge to build a raft that will support you all. The whole family can get stuck in or Mum and Dad can have a relaxed break while the teenagers burn off some energy.
Bike Hire
High Ropes Course • Archery • Hoverball Archery • Target Paintball • Pool Snorkelling • Aquajets • Waterwalkerz • Body Zorbing • Cheerleading • Metal Detectors • Climbing Wall • Zumba Fitness • Laser Tag • Abseiling • Bike Hire • Parent and Toddler Pool Time
Target Archery
Aqua Jets & Snorkelling
Book the action in advance There’s a lot of demand for our My Active activities, so we ask you to book via our app or online before you arrive*. It’s easy – go to activities.awayresorts.co.uk/mill-rythe and other sessions cost from £4 per child.
*up to a week in advance & only available throughout the school holiday period Mill Rythe Family
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PLAY Activities
It’s time to PLAY
Loads of fun for the little ones Enter a world of PLAY activities specially made for our smallest guests. During the day there’s everything from sand painting to circus skills, spaghetti spaniels to nature rangers. In the evening they’ll be transfixed by brilliant entertainment live on stage. Watch their eyes go wide as saucers.
PLAY Activities Play Adventure Build a fort • Make a campfire • Mud pies • Fly to space • Become a super hero Play Kitchen Edible spaceships • Tasty tombs • Non-bake cupcakes • Biscuit houses Play Arts & Crafts Tie-dye t-shirts • Pottery painting • Hand puppets • Sand painting • Badge making • Character faces • Magical Dream catchers • Bear’s campfire • Spaghetti spaniels • Balloon buddies
Under 5’s are welcome Under 5’s can join in any PLAY activity you think they’ll enjoy. We just ask that each under-five is accompanied by a parent or adult guardian throughout the activity.
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Book at awayresorts.co.uk/mill-rythe
Play Science Lava lamp • Flubber goo • Make a bouncing ball • Super rockets • Bubbles & balloons Play Nature My garden • Nature rangers • Beach stone characters
Y L A P Live on stage Every evening, before the little ones’ bedtime, our PLAY presenters take to the stage to mesmerise and enchant with a wonderful PLAY Live on Stage show. The Bear Necessities Watch in wonder as a giant bear comes to life and leads us off into the enchanted woods for a magical adventure. Bear is the huggiest, friendliest furry beast in the whole park and you’ll love spending time with him and his best friends Scratch and Lucy. Mum And Dad Go Mad Everyone’s part of the fun, even Mums and Dads. Watch out – you could end up on stage with a peg stuck on your nose or paint on your face. You’ll love it! Move It When the Away Resorts jingle sounds, it’s time to get to your feet and make some tricky moves… and everyone has to join in, even Mums and Dads!
Around the park Fun stuff galore as our characters and entertainers go round the park to entertain and amaze the kids.
Play Toddlerpops With Lucy’s Teddy Singing and cuddles for the very little ones, with Lucy’s Teddy. Campfire Characters Join Scratch and Lucy from Bear in the Woods for a magical time singing along (and munching marshmallows) round the campfire. Animated Story Book Watch in wonder as characters step off the page and wander the stage to the delight of all. Puppet Theatre A Punch and Judy style puppet theatre with characters you’ll already know from Bear in the Woods, as they get up to more adventures to keep the giggles going. Check online at awayresorts.co.uk/Play for more info Please note in some cases a small charge applies Mill Rythe Family
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Key Breaks 2018
Fri 27th July
Colour
Festival
A lively colourful weekend featuring our brightest Saturday of 2018. Inspired by the famous Indian ‘Holi Festival of Colours’, a programme of family events centered around throwing coloured powder. Cameras at the ready, this weekend is as fun to watch as it is to take part. 24
Book at awayresorts.co.uk/mill-rythe
Cream Pie Fight 2018 The annual tradition that is the ‘Cream Pie Fight’ returns. Our largest gathering of guests, armed with cream pie plates, have the biggest, messiest, most fun fight of the year.
Summer Stage School 30th July & 13th August
Fri 24th Aug
Perfect for children who want to learn more about musical theatre! Your little stars will receive 10 hours of training in acting, dance, singing and film making; with the week culminating in a spectacular final evening performance.
Winter Wonderland Fantastic family festive fun! Let us whisk you off to a Winter Wonderland filled with superb seasonal shows, activities and entertainment including our themed PLAY and My Active programmes.
Fri 30th Nov
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Amazing! Our lovely guests...
…have given us some amazing feedback this year! Just look at some of the great reviews we’ve had…we couldn’t be prouder!
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Book at awayresorts.co.uk/mill-rythe
Thank you for a fantastic holiday. The hospitality was extremely welcoming. Hayley Louise Graham, Facebook
I absolutely adore this place! Thomas James Godfrey, Facebook
This place is a gem, I really recommend it! Richard Higman, Facebook
I’ve just come back from the big bank holiday weekend with my friends, I had an absolute ball couldn’t stop laughing that my ribs hurt from all the giggling! The staff are so friendly & nothing is too much for them, entertainment all weekend day & night was amazing. Especially the cream pie fight that topped it off thanks to every one for making it an amazing weekend. This was only my 2nd visit to the park, and I will be returning again & again in the future!
Suze O’driscoll, Facebook
The entertainment was excellent all of entertainment staff were so talented it could have been a West End show. Jetset are an excellent band the singer is so talented and very pretty! Marilyn Bagley, Polldaddy
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All you will need is your name and booking reference
pp a r u o d a Downlo Don't forget you can download our Away Resorts app from the App Store or Google Play today. It's jam packed with handy features, like booking activities, seeing what’s on and where, a park map to navigate your way and a whole host of helpful information
Search for Away Resorts
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Book at awayresorts.co.uk/mill-rythe
How to Book Our friendly helpful Holiday Heroes are here to help you!
Call us today on
01442 507 928 Lines are open every day from 9am – 7pm
awayresorts.co.uk/mill-rythe @millrythetweets
awayresortsholidays
facebook.com/millrythe
, 16 Havant Road, Hayling Island, Hampshire P011 OPB
NALIST FI AWARDS
2017
Mill Rythe Family
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Holiday Booking Terms & Conditions Please read these Terms & Conditions carefully as, together with your Confirmation of Booking and the information on our website and in our brochure, they make up your agreement with us. You will also be agreeing to abide by the Park Rules, which are available on our website. These rules incorporate Health and Safety and other regulations and legislation we must abide by, including the Park’s Site Licence Agreement as issued by the local authority. We aim to provide Terms & Conditions which are easily understandable. If there is any term that you do not understand, please discuss it with us before signing. 1. DEFINITIONS 1.1 When the following words are used in these Terms & Conditions, this is what they will mean: (a) Accommodation: the accommodation that we are providing to you as set out in the Booking, including the pitch and facilities; (b) Authorised Group Booking: a Booking, or series of related Bookings, which has been specifically authorised as such in writing by Away Resorts prior to acceptance of the Booking (see Clause 6.3); (c) Booking: your request to us for Accommodation; (d) Booking Confirmation: our acceptance of your Booking; (e) Event Outside Our Control: as defined in clause 13.2; (f) Park: the Away Resorts park at which you have booked to stay (g) Park Rules: the rules which apply on the Park, by which you agree to abide while you are on the Park. These can be viewed on our website and are displayed at the Park’s reception; (h) Away Resorts/we/our/us: Away Resorts Ltd. 1.2 When we use the words “writing” or “written” in these Terms, this will include email unless we say otherwise. 2. OUR CONTRACT WITH YOU 2.1 You submit the Booking to us, but this does not mean we have accepted it. We may or may not do so. Our acceptance of the Booking will take place as described in clause 2.2. If we are unable to supply you with Accommodation, we will inform you of this and we will not accept the Booking. 2.2 These Terms & Conditions will become binding on you and us when we send you a Booking Confirmation, at which point a contract will come into existence between you and us. 2.3 These Terms & Conditions apply whether you make a Booking via our website, by email, post, telephone or in person. 3. PRICE, PAYMENT AND DEPOSIT 3.1 The price of the Accommodation will be set out at the time we confirm your Booking. Our prices may change at any time, but price changes will not affect Bookings already confirmed with you. 3.2 Our prices include supply of linen and provision of electricity and gas and entry to the Park’s facilities and are inclusive of VAT where applicable; except on newspaper promotional holidays such as those operated by The Sun & The Daily Mail. 3.3 When you make a Booking beyond 56 days from the holiday start date, we will ask you to pay a deposit of 10% of the cost of your booking, or the full price if less than £50, immediately; except Mill Rythe where the deposit is £25 per person. Within 56 days of the proposed travel date payment is required in full. 3.4 Once your Booking is confirmed you are responsible for payment of the balance, which is due at least 56 days prior to commencement of your holiday. If the balance remains unpaid after that time your Booking will be cancelled without a refund. 3.5 To ensure that we are able to communicate with our guests in a speedy and efficient manner all correspondence and invoicing will be via email. If a customer requests paper copies of any documentation be posted to them, a charge of £1.50 will be made per item requested to contribute towards the costs of administration and postage. 3.6 All discounts and special offers are subject to availability and we may withdraw or reduce them without notice at any time, up to confirmation of a Booking. 3.7 Ferry charges are not included within our prices but we can assist you with booking travel if requested. 4.
CHANGES TO OUR TERMS The law and how we have to operate the park may change from time to time. If this happens then we may need to update our Terms & Conditions and Park Rules. You will be able to find the latest version online at http://www.awayresorts.co.uk/terms-and-conditions/ . If we make any significant changes to our Terms & Conditions of Park Rules after you have booked, which affect your Booking, we will give you the option to cancel with a full refund.
5. PROVIDING ACCOMMODATION 5.1 We will supply the Accommodation to you from the date set out in the Booking Confirmation, for the number of people stated on the Booking Confirmation, with any additional services that have been requested by you and which we are able to provide. 5.2 We will make every effort to provide the Accommodation. However, we may be unable to do so due to an Event Outside Our Control as per clause 13.2. 5.3 We will endeavour to supply a specific pitch on request, but this cannot be guaranteed and we may supply a different pitch.
5.4 We may need certain information from you in order to provide the Accommodation, including but not limited to the following: (a) the number of people for whom the Booking is made, whether they are each under the age of 18 and their names; (b) whether you wish to bring a dog; (c) the number of vehicles you will bring; and (d) any special requirements, such as disabled or easy access. 5.5 If you do not, after being asked by us, provide us with this information, or if you provide us with incomplete or incorrect information, we may make an additional reasonable charge to cover any extra items supplied or work required, or alternatively we may cancel your booking. If you do not pay any additional charge, we may cancel your Booking. 6. MINIMUM AGE AND OTHER RESTRICTIONS 6.1 We do not accept Bookings from persons under the age of 18 and no person under the age of 18 is permitted on the park except pursuant to a Booking made by a person over the age of 21 years who is staying on the park, in accordance with that Booking. If this requirement is not met your Booking may be cancelled. 6.2 Bookings for teenage parties will not be accepted, whether or not accompanied by an adult. 6.3 Our Parks are used by families and friends and although we welcome groups and clubs, bookings for the following may only be made if they are accepted as Authorised Group Bookings: (a) stag or hen parties; (b) motorcycle or scooter groups; (c) other groups, clubs or associations; (d) bookings for more than five pitches or more than five units, or a related bookings for more than five pitches or more than five units in aggregate. 6.4 Any groups who come to the Park without such prior authorisation may be asked to leave without refund or compensation. 7. VISITORS 7.1 Visitors are required to comply with these Terms & Conditions, including the minimum age restriction. It is your responsibility to ensure they are aware of them before they enter the Park. 7.2 Visitors must sign in and may park in the visitors’ car park only. 8. RESTRICTIONS ON PITCHES, TENTS AWNINGS, VEHICLES AND GENERATORS 8.1 Pitches are allocated on a first-come-first-served basis at the time of booking. We will reserve specific individual or adjacent pitches or areas on the Caravan and Camping area where practicable and subject to availability. 8.2 The following are not permitted on the park: (a) jumbo tents or tents with extending pods; (b) motor homes more than 7.315 metres (24 feet) long; (c) fifth wheelers of any kind; (d) converted commercial or working vehicles of any kind, including but not limited to buses, vans and trucks; (e) oversized awnings; (f) electric heaters in awnings; (g) generators. 8.3 A 3.5 metre gap must be maintained between your own caravan/motor home or tent accommodation and your neighbours’ accommodation to serve as a fire break. 8.4 If, after allowing for any awning/gazebo and the mandatory minimum 3.5 metre gap between units, a tent (which term includes a trailer tent) or motor home will not fit on a single pitch of approximately 10 metres by 10 metres, you must book an additional pitch. If, after arrival it is found that the combined dimensions of your tent/motor home/ gazebo/fire break exceed the pitch area, you will be charged for an additional pitch and may be asked to move to a different pitch. 8.5 Guests with caravans/motor homes are not permitted to erect tents on the same pitch but may erect one awning per pitch. Camping guests may erect only one tent per pitch. 8.6 Electric hook-ups are rated at 16amps/3680 watts 230v supply and you may not exceed this limit. 9. CHECKING IN AND OUT 9.1 Guests in Comfort grade may check in from 4:00p.m. Guests in Superior grade may check in from 3:00p.m and Guests in Luxury and Indulgent grades can check in from 2:30p.m (or earlier by arrangement). You are asked not to arrive earlier without calling us first. Your Accommodation will usually be ready by check-in time on the day of your arrival, but in the event of delay we will provide somewhere secure for you to leave your luggage temporarily. 9.2 The latest check in is at 9:00 p.m. If you expect to arrive after 7:00 p.m, you should contact us by 5:00 p.m. to inform us. If you do not arrive by 9:00 a.m. on the second day of your Booking, it will be treated as cancelled. 9.3 You must vacate the Accommodation by 10:00 a.m. on the day of your departure. Late checkout may be permitted between 10:00 a.m. and 6:30 p.m. subject to availability and prior agreement with us and on payment of a charge agreed with the park. 9.4 Touring and camping guests may arrive from 12 noon. Pitches must be vacated by 10:00 a.m. on the day of departure to assist the arrival of other guests. Guests arriving after 9:00 p.m. are requested to stay on the
overnight holding area so as not to disturb other guests and move to their holiday pitch the next morning. 10. ACCESSIBILITY 10.1 Please let us know at the time of booking whether you require assistance with access. We will be pleased to provide, in advance, as much advice and information as possible to people with disabilities who wish to holiday at Away Resorts. 10.2 For some facilities and entertainment venues at some Parks wheelchair access may be limited. Away Resorts has some specially adapted accommodation for wheelchair users (subject to availability) but some accommodation may not be suitable for electric wheelchairs due to their weight and size. 10.3 Special requests cannot be made a condition of your booking as they are always subject to availability. 11. IF THERE IS A PROBLEM WITH THE ACCOMMODATION 11.1 In the unlikely event that there is a problem with the Accommodation: (a) please tell us as soon as reasonably possible, (b) please give us a reasonable opportunity to put it right, and (c) we will use every effort to repair or fix any defect as soon as reasonably practicable. 11.2 If any problem with the Accommodation, which is our fault, means we are obliged to cancel your Booking, we will refund payments made for Accommodation not yet provided to you. 11.3 We may enter any accommodation unit on the Park during the term of your Booking in order to inspect it and effect any repairs that may be found to be necessary. 11.4 Please treat the property, facilities, accommodation and touring pitches and facilities at Away Resorts Ltd with respect and care so that other guests may continue to enjoy them. In the event that you notice damage to any facility or equipment on the Park, please report it to Guest Services immediately so that we may take appropriate action. 11.5 Any malicious, wilful or unreported damage to our property may result in termination of your holiday without refund. 12. OUR LIABILITY TO YOU 12.1 If we fail to comply with these Terms & Conditions or are negligent, we are responsible for loss or damage you suffer as a foreseeable result of our breach or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach, or if it was contemplated by you and us at the time we entered into this contract. 12.2 Unless we agree otherwise in writing, we only supply the Accommodation for private use. You agree not to use the Accommodation for any commercial purpose and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 12.3 We do not exclude or limit in any way our liability for: (a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or (b) fraud or fraudulent misrepresentation. 13. EVENTS OUTSIDE OUR CONTROL 13.1 We will not be liable for compensation, or responsible for any failure to perform any of our obligations under these Terms & Conditions caused by an Event Outside Our Control. 13.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks. 13.3 If an Event Outside Our Control affects the performance of our obligations under these Terms: (a) we will contact you as soon as reasonably possible to notify you; (b) we may cancel your Booking and refund your payments, or provide alternative accommodation and refund any payments you have made to us, less the cost of alternative accommodation; (c) if the cost of the alternative accommodation is greater than the payments owed to us, you may cancel your booking and we will refund any payments you have made to us. 14. YOUR RIGHTS TO CANCEL OR CHANGE YOUR BOOKING AND RECEIVE A REFUND 14.1 If you need to cancel your Booking, please contact us as soon as possible by calling the Guest Services Team at your chosen park and confirming in writing signed by the person who made the booking. 14.2 If your stay has already commenced you may cancel your Booking but we will not provide any refund. 14.3 You have the following rights to cancel a Booking for Accommodation: (a) You may cancel any Booking by contacting us in writing prior to the start of your stay and within 14 days of you receiving your Booking Confirmation. We will then confirm your cancellation to you and refund payments you have made to us less your deposit.
(b) You may cancel any Booking after 14 days of you receiving your booking confirmation. Subsequent cancellations charges are calculated based on the number of days prior to your arrival upon receipt of your written confirmation. (i) 7 days or less, no refund; (ii) 8-28 days, 10% of holiday cost refunded; (iii) 29-41 days, 50% of holiday cost refunded; (iv) 42-55 days, 70% of holiday cost refunded; (v) 56 days or more, 100% refund less deposit paid. 14.4 You have the following rights to change your Booking for Accommodation: (a) You may ask us to change the start date of any Booking by contacting us in writing prior to the start of your stay, provided you tell us within 14 days of receiving your Booking Confirmation and subject to availability. We will then transfer your booking to another date within 6 months of the original Booking date; (b) If you wish to shorten your Booking we will refund you the difference between your original booking and the new booking. This refund will not include the deposit you have already paid. 14.5 Once we have confirmed your Booking, you may cancel the contract for Accommodation and receive a full refund at any time by giving us written notice if: (a) we break this contract in any material way and we do not correct or fix the situation; (b) we change these Terms & Conditions to your material disadvantage. 15. PARK CANCELLATION PLAN 15.1 The Park Cancellation Plan is designed to protect guests from forfeited deposits and other payments made towards the holiday cost in the event that they are forced to cancel their holiday on the Park. The Cancellation Plan is strongly recommended on all holidays where the total holiday cost exceeds £30. The cost of the Plan is £4 per person per short (3 - 6 nights) and £6 per person per long break (7 - 10 nights) per booking regardless of age as shown on the booking form. 15.2 Holidays with a total cost of less than £30 are not covered under this scheme and refunds in respect of these holidays cannot be made. The scheme covers holiday cancellation only. Guests are advised to arrange their own insurance cover for personal possessions, vehicle breakdown, emergency expenses, medical expenses etc. Refunds under the scheme will be made in respect of cancellations provided the following conditions are met: (a) Notification of cancellation is made immediately and in any case before the date of arrival and confirmed via email or in writing; (b) A Doctor’s Medical Certificate or other evidence is provided to show that the cancellation was unavoidable; (c) Only members of the party included on the Booking Form and their immediate families are covered; (d) The cancellation must relate to actual and certified illness, death or accidental injury, Jury Service, Court of Law Witness Summons and, provided the person is over 21 years of age, redundancy. (e) Identification will be required in order for the refund to be processed. 16 OUR RIGHTS TO CANCEL AND APPLICABLE REFUND 16.1 We may have to cancel a Booking due to the unavailability of key personnel or key facilities without which we cannot provide the Accommodation. If this happens: (a) we will promptly contact you to let you know; (b) we may cancel your Booking and refund your payments, or offer alternative accommodation and refund any payments less the cost of alternative accommodation; (c) if we offer alternative accommodation you may still choose to cancel your booking and we will refund the payments you have made to us. 16.2 We may cancel the contract for Accommodation at any time with immediate effect if: (a) you do not pay us when you are supposed to; or (b) you are in breach of the terms of this contract in any other material way and you do not remedy the situation within a reasonable period after we ask you to. 17. BEHAVIOUR 17.1 The following is prohibited on the Park: (a) the operation of any business or buying, selling or trading without our prior written permission; (b) the flying of kites; (c) excessive noise or loud music after midnight; and (d) smoking anywhere on the Park with the exception of designated smoking areas on park. 17.2 If, either prior to your stay or during your stay with us, you breach Clause 16.1, or if your behaviour is antisocial or in our reasonable opinion is likely to spoil the enjoyment of the park for others, or cause damage to property, or behave aggressively or abusively towards our staff, you will be required to leave immediately, in which event you will not be entitled to a refund. 17.3 We use CCTV on our Parks for crime prevention and safety purposes. 18. CLUB MEMBERSHIP/GUEST PASSES All holidaymakers will be registered as members of the club on the Park(Excluding newspaper bookings unless purchased). Club Membership/Guest Passes are issued to all guests on arrival at the park. Guests should carry their membership cards with them at all times as they will be asked to present these on entry into the park facilities. Lost membership cards can only be replaced
by us. 19. LICENSING LAWS In accordance with licensing laws, we can only sell alcohol to persons aged 18 or over. We may require you to show proof of age using an approved form of identification such as a full passport, a new style driver’s licence incorporating a photograph, a gun licence or a valid proof of age card. 20. CHILDREN 20.1 The supervision of children on the park is the responsibility of their parents or guardians at all times. Particular attention must be paid to children in the playground and swimming pool areas. The club activities form part of our entertainment programme and are not childcare facilities. We do not provide supervision of the children during sessions. 20.2 It is important that you always know where your children are, and that you know the times that the activities start and finish. It is particularly important that you make sure that your children understand that they should always obey the instructions of the Entertainments Team members, Sports Instructors and Lifeguards, so that the possibility of accidents can be reduced. 20.3 Travel cots and highchairs for caravans and chalets may be hired (subject to availability) at a charge of £12 per highchair per break and £15 per cot per break, including VAT, payable at the point of hire. A £10 deposit is also payable and is returnable to you once the travel cot or highchair is taken back to Guest Services at the end of your holiday in the condition in which it was hired. 20.4 Travel cots and highchairs should be requested at the time of booking and you should bring your own cot linen. In most accommodation the travel cots will fit in the living room only. 21. PETS 21.1 We allow pets at the following parks: Sandy Balls, Tattershall Lakes, Whitecliff Bay, Mersea Island and Barmouth Bay. We do not allow dogs at Mill Rythe Holiday Park. 21.2 Certain types of dog are not allowed on any of our parks, in order to maintain the safety and well being of all our guests. These include: Pitbull Terrier, Dogo Argentino, Fila Brasiliero and Japanese Tosa and any other dogs designated by the Dangerous Dogs Act or which are legally required to be muzzled. We will require the owner of any dog to remove it from the Park if it causes a nuisance or interferes with the comfort of our guests. 21.3 Subject to clause 21.2, for 2017 arrivals, we welcome up to a maximum of two well-behaved dogs per accommodation unit at all of our Parks barring Mill Rythe Holiday Village where dogs are not allowed. A charge of £30 per holiday break is made for pets at Tattershall Lakes, Whitecliff Bay, Mersea Island and Barmouth Bay. The cost is £35 per dog for a short stay at Sandy Balls Holiday Village and £50 for a long stay. For touring guests at Tattershall Lakes, Whitecliff Bay, Mersea Island and Barmouth Bay the cost is £1 per dog and at Sandy Balls Holiday village the cost is £5 per dog. Pets may not be permitted in some accommodation grades due to allergy prevention. 21.3.1 For 2018 arrivals, we welcome up to a maximum of two well-behaved dogs per accommodation unit at all of our Parks barring Mill Rythe Holiday Village where dogs are not allowed. A charge of £30 per short break (6 nights or below) and £50 per long break (more than 7 nights) applies. For touring guests at Tattershall Lakes, Whitecliff Bay and Sandy Balls, the cost is £2 per dog. Pets may not be permitted in some accommodation grades due to allergy prevention. 21.4 Subject to clause 21.2 we also welcome up to a maximum of two well-behaved dogs per caravan or pitch on our caravan and camping pitches at a charge of £1 per dog per night or £4 per night per dog. 20.5 Whilst on our Parks all dogs must wear a collar and identity tag and e kept on a lead under the control of a responsible adult at all times. Dog owners are responsible for clearing up after their dogs and disposing of dog fouling in the bins provided. Dogs must not be left in any accommodation unattended and they are not allowed inside any facility buildings, restaurants, food-serving areas and swimming pool areas unless they are Assistance dogs. 21.6 We do not accept any other pets without our written consent prior to your arrival at the park. 21.7 If you fail to comply with this clause we may require you to leave the park immediately without a refund. 21.8 You must notify us if you bring a dog onto the park. Failure to do so may result in us requesting you to leave, or to pay the additional dog supplement. 22. FACILITIES & ENTERTAINMENT 22.1 It is possible that in some circumstances accommodation, entertainment or a facility may have to be temporarily withdrawn, due to maintenance, renovation, adverse weather conditions, changes in governmental legislation or other factor outside our
control. Should changes occur, we will endeavour to advise guests who have already booked but we are unable to accept liability for the loss of an advertised facility or to pay compensation for any inconvenience caused. 22.2 Indoor and outdoor swimming pools are subject to seasonal opening times. Guests must be over one metre tall to use our swimming pool flume. Children under 8 years old must be accompanied by an adult in the water of the swimming pool. 22.3 Our swimming pool policy is displayed at pools on our Parks and by entering the pool area you agree to abide by the policy and the decision and instructions of the pool lifeguard in all matters of pool safety. 22.4 The operation of our Parks is subject to legislation and the guidelines laid down by the Health & Safety Executive and Local Authorities and their codes of practice and we have the right to adjust our services in order to meet these standards. 23. INFORMATION ABOUT US AND HOW TO CONTACT US 23.1 We are a company registered in England and Wales. Our registered office address is Away Resorts Ltd., IMEX Building, 575-599 Maxted Road, Hemel Hempstead, Hertfordshire, HP2 7DX. Our registered company number is 6458827. Our registered VAT number is 918 5823 95. 23.2 If you have any questions or complaints please contact us. You can contact us by telephoning 01442 221477, by fax to 01442 502105 or by emailing enquiries@awayresorts.com 23.3 If you wish to contact us in writing, or if any clause in these Terms & Conditions requires you to give us notice in writing (for example, to cancel the contract), you can send this to us by email to enquiries@away-resorts.com, by hand, or by pre-paid post to: Freepost RTHA-CHBLSEYS, Away Resorts Ltd., 575-599 Maxted Road, Hemel Hempstead, Hertfordshire, HP2 7DX. We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by email, by hand, or by pre-paid post to the address you provide to us in the Booking. 24. HOW WE MAY USE YOUR PERSONAL INFORMATION 24.1 We will use the personal information you provide to us to: (a) provide the Accommodation; (b) process your payment to us; and (c) inform you about similar Accommodation that we provide and our latest news and offers but you may stop receiving this information at any time by contacting us. 24.2 We will not give your personal data to any third party unless the law requires us to do so. 25. COMPLAINTS POLICY 25.1 If you are dissatisfied with any aspect of your holiday, please speak to a member of our Guest Services Team in the first instance. In most cases they will be able to help you immediately so that you can enjoy the rest of your stay. But if you are still dissatisfied, you should record your complaint with the General Manager. 25.2 If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, you should write to the General Manager at Away Resorts Ltd within 28 days after the end of your holiday setting out your complaint or contact us via the details contained within clause 24. 25.3 As a consumer, you have legal rights in relation to this agreement. Advice about those rights is available from Citizens’ Advice Bureau or Trading Standards. Nothing in these Terms & Conditions will affect these legal rights. 26. OTHER IMPORTANT TERMS 26.1 We may transfer our rights and obligations under these Terms & Conditions to another organisation and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms. 26.2 You may only transfer your rights or your obligations under these Terms & Conditions to another person if we agree in writing. 26.3 This contract is between you and us. No other person has the right to enforce any of its Terms. 26.4 Each of the paragraphs of these Terms & Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in effect. 26.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a breach of these Terms & Conditions by you, we will only do so in writing, and that will not mean that we will automatically waive any later breach by you. 26.6 These Terms & Conditions are governed by English law. You and we both agree to submit to the jurisdiction of the English courts. May we welcome you to our parks and hope you will enjoy your stay with us.
See our website - awayresorts.co.uk for full terms and conditions Away Resorts Ltd, IMEX Building, 575-599 Maxted Road, Hemel Hempstead,Hertfordshire, HP2 7DX Telephone: 01442 50 88 50 Fax: 01442 502105 Email: enquiries@awayresorts.co.uk
5more
Self catered parks for you to explore and enjoy!
Tattershall Lakes Lincolnshire
Mersea Island Essex
Barmouth Bay North Wales
Sandy Balls
The New Forest
Whitecliff Bay Isle of Wight
awayresorts.co.uk 01442 507 928