Rs. 100
A DDP Publication 60 Pages
Vo lu me III Issue 2 Fe b ruary 2012
Sultanate for for A Sultanate Incentive Travel Travel Incentive Oman Oman
Meet M eet aatt A Asia’s sia’s Convention C Convention City ity Suntec SSingapore Suntec ingapore
Meetings M eetings @Manila @Manila in in Filipino Filipino SStyle tyle
Meetings U Incentives U Conferences U Events
Durga Das Publications Private Limited New Delhi : 72, Todarmal Road, New Delhi 110001, India Tel: +91-11-23731971, 23710793, 23716318, Fax: +91-11-23351503 E-mail: micetalk@ddppl.com Mumbai: 504 Marine Chambers, 43 New Marine Lines, Mumbai 400 020 Tel: +91-22-22070129, 22070130 Fax: +91-22-22070131 E-mail: mumbai@ddppl.com UAE: P.O. Box: 9348, Sharjah, UAE Tel: +971-6-5573508, Fax: +971-6-5573509 E-mail: uae@ddppl.com All information in MICEtalk is derived from sources, which we consider reliable. Information is passed on to our readers without any responsibility on our part. The contents of this publication contain views of authors and are not the views of Durga Das Publications. Similarly, opinions/views expressed by any party in abstract and/ or in interviews are not necessarily shared/do not necessarily reflect any opinion of Durga Das Publications. All rights reserved throughout the world. Reproduction strictly prohibited. Material appearing in MICEtalk cannot be reproduced in whole or in part without prior written permission. The same rule applies when there is a copyright or the article is taken from another publication. Publications reproducing material either in part or in whole, without permission would face legal action.
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Editor
Deepa Sethi
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MICEtalk February 2012
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pg 25
pg 20
pg 34 pg 38
contents 18
Cover Story Dress to Impress
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Facts
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Destination Oman
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Expert Talk Hotel Atithi Puducherry
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Sample This Ashtanga Yoga
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Flying Business Jet Airways
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Booked for MICE Suntec Singapore
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People on the Move
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Let’s Talk Resort World Manila
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National Tourist Office Switzerland
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Corporate Eye Photographs by Corporate Travellers
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Events
pg 47 pg 52
reader’s page Dear Reader, Physical health and rejuvenation of the mind are taking top priority for people in a very stressful world today, especially for companies who want their personnel to be in tiptop shape to deliver best results at work. To cater to this demand a few professionals have started holding classes on corporate grooming and yoga etc. for corporates. It makes for a pleasant break in the midst of a high-wire meeting or conference. Read Dr. Blossom Kochhar’s tips on corporate grooming and about Kimberley Roberts’ classes on Ashtanga Yoga. In this issue have also covered different venues in Oman, Puducherry, Suntec Singapore and the Philippines. We take you through the intricate cities of Oman and also bring you expert comments on MICE in Switzerland.
to the editor... Germany has been getting excellent coverage in MICEtalk, which has generated further interest in the country from both business and leisure travellers. We wish MICEtalk and its team much success in the future.
Romit Theophillus Director India German National Tourist Office
MICE has become the buzzword in the travel industry for both hotels and travel companies and for that matter, for governments recognising tourism as one of the main revenue boosters for a country’s economy, and we are happy to have brought you content on this niche segment almost from its inception two years ago. We look forward to your comments and suggestions as always…
Deepa Sethi Editor
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facts facts Abu Dhabi to host 13th Global Summit of World Travel & Tourism Council The World Travel & Tourism Council (WTTC) has scheduled its 13th Global Summit in Abu Dhabi from April 8-10, 2013. Abu Dhabi Tourism Authority (ADTA) and Etihad Airways will be the official hosts of this annual gathering of Travel & Tourism leaders. Thanking WTTC for its confidence in the destination, HE Mubarak Al Muhairi, Director General, ADTA said, “I can assure WTTC, its members and colleagues that they will receive the warmest of welcome and the highest level of professional service from this Emirate, which is rapidly emerging as a world class meetings destination. WTTC’s decision in favour of Abu Dhabi was based on various factors; compelling presentation, accessibility of the destination, the enthusiasm of the Government and industry agencies and evidence of Green Tourism growth as a key development strategy. David Scowsill, President & CEO of WTTC, said “Our Global Summit is the most influential Travel & Tourism event of the year, bringing together almost 1,000 industry leaders, to tackle some of the most pressing issues facing Travel & Tourism today. I’m very pleased that Abu Dhabi will host our 2013 Global Summit. With its distinctive Arabian hospitality and world class infrastructure, Abu Dhabi will be an enchanting destination for our top-level delegates.” This joint ADTA-Etihad proposition aims to provide a unique combination of facilities and services of a leading international business centre together with the attractions and recreational possibilities of a luxury destination.
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Golden Kawanua Exhibition Hall debuts vis-a-vis ATF The newly constructed Golden Kawanua Exhibition Hall in Manado, Indonesia made its debut in the meetings and conventions industry with the annual travel mart, ASEAN Tourism Forum (ATF). The host countries, Indonesia and Thailand, had the largest number of exhibitors with each of them taking up 112 and 92 exhibition booths respectively. ATF Travex this year had four new countries participating; Bulgaria, Egypt, Kuwait and New Zealand were part of this mart as buyers. Speakers include Taleb Rifai, Secretary General of UNWTO, Dr. Andy Nazarechuk, President of Asia-Pacific CHRIE, Martin Craigs, Chief Executive of PATA, Tatsuro Nakamura, Senior Executive Director of the Board of JATA and Jim Boyles, General Manager of Melia Hotel, Bali.
More meeting rooms for WOW Istanbul Hotels & Convention Center Wow Istanbul Hotels & Convention Center, a member of the Great Hotels of the World (a London-based hotel sales and marketing alliance), which opens in February 2012, has plans to add 21 more conference rooms to its precincts. The number of meeting rooms on the property will increase from 13 to 34, with a seating capacity of 6,500. With this $20 million project WOW Istanbul Hotel & Convention Center will have the largest meeting capacity with accommodation in Istanbul. The new project will also include a VIP lounge with a relaxation area. There will also be social areas providing entertainment and F&B services. The WOW Istanbul Hotels & Convention Center comprises the 4-star WOW Airport Hotel, the 5-star WOW Istanbul Hotel and the WOW Convention Center, within the same complex. According to Ziya Cihan, General Director of WOW Istanbul Hotels & Convention Center, “Istanbul has reached seventh place in convention tourism in the world. Keeping this growth and an ever-increasing demand for meetings in mind, we decided on our new construction investment.”
facts
Accor launches e-planner for PCOs The Accor group has launched an interactive e-planner website for Professional Conference Organisers (PCOs). The users can use this website to select a venue for the meetings and conferences. The site gives information on the location, rooms and banqueting areas across the various Accor properties. This e-planner website also gives PCOs information of the hotels that are suitable for over 250 delegates and also the floor plans of the 150 hotels which have the largest capacity. It also highlights the hotels which offer incentive activities.
The Oberoi Gurgaon voted ‘World’s Leading Luxury Hotel’ The Oberoi, Gurgaon was recently voted as the World’s Leading Luxury Hotel, 2011 at the World Travel Awards, that was held Doha, Qatar. The award was announced in a grand gala ceremony. The Oberoi, Gurgaon, which opened in April, 2011, is spread over nine-acre and features serene water bodies, a forested driveway and landscaped greens. The 202 rooms and suites of The Oberoi, Gurgaon are amongst the largest for city hotels around the world. Other unique features include luxurious suites with private heated pools, city’s first 24-hour spa and an exclusive cigar lounge. The Oberoi, Gurgaon has 18,000 sq ft of space dedicated to meetings and conferences. The hotel has outdoor space for events at the edge of its unique water body, which can be seen awash with coloured lights, to a be a near perfect backdrop for events. The belvedere, an exclusive business club, includes a lounge and meeting rooms. The World Travel Awards is believed to be the ‘Oscars’ of the travel and tourism industry and it is recognised by the travel, tourism and hospitality industry as the foremost acknowledgement of excellence in product and service. Speaking on the occasion, Kapil Chopra, Executive Vice President, The Oberoi, Gurgaon, Trident, Gurgaon said, “To win this accolade is an affirmation of The Oberoi Group’s unwavering commitment to offering guests world class facilities and unsurpassed service standards. I accept this award on behalf of my entire team who work passionately to give our guests warm, personalised and caring service.”
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New education programme at AIME 2012 to benefit attendees The organisers of the Asia-Pacific Incentives & Meetings Expo (AIME) 2012 have released the education programme schedule and the names of the speakers that have been developed hand in hand with major industry association partners to make the content more relevant to those attending the Expo. The industry stalwarts who are a part of this are the Association of Corporate Travel Executives (ACTE), the Professional Conference Organisers Association (PCO) and the International Special Events Society (ISES) apart from the already existing partners like Meetings & Events Australia (MEA) and International Congress and Convention Association (ICCA), who will provide one seminar each. Sally de Swart, Reed Travel Exhibitions (RTE) Director for AIME, said “Having these associations on-board helps ensure that AIME stays fresh and in line with the current market, which is so important to us especially after 20 years. Attendees will really benefit from the refreshed education programme as the issues addressed are ones they would likely face during their careers. ” One of the most popular components of the education programme is the Saxton Ultimate Event Experience, which highlights the entertainment options which are now an integral part of business events; this includes illusion, motivational speaking, dance and music. Attendees will surely be inspired by creative, entertainment ideas at the two hour presentation.
ASEAN region to develop additional cruise corridors ASEAN countries are gearing up to develop three cruise corridors, to give a boost to the cruise traffic in the region, by attracting both leisure and MICE travellers. This new strategy also features co-operative marketing efforts, notably joint participation in key cruise industry events. The cruise corridors that are being discussed are, the Malacca Straits, Karimata Strait/Java Sea/Flores Sea and South China Sea/Gulf of Thailand; each with a strong potential to draw visitors across demographics but with a significant high-end factor, to the region. This announcement was made by ASEAN tourism ministers at their meeting in Manado, Indonesia, at the programme of the 2012 ASEAN Tourism Forum. A statement from the ministers, delivered by Mari Elka Pangestu, Indonesia’s Minister of Tourism and Creative Economy, said they had agreed to work on “Concerted measures and initiatives to promote the growth of this promising travel segment.” A workshop on Cruise Tourism is to be organised within the next few months, involving all key players in the cruise value chain.
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Air Asia X makes new plans for the new year Malaysia’s low-cost and long haul carrier, AirAsia X will stop its services in Paris, France; London, UK and Mumbai and New Delhi, India. The reason for this being taxation and other government impediments to growth and also the falling passenger demand from Europe. Flights to Mumbai will be suspended on January 31, while the New Delhi services will cease on March 22. The six weekly London flights will stop on March 31, a day after Paris Orly. According to CEO Azran Osman-Rani the carrier will, “Concentrate capacity in our core markets of Australasia, China, Taiwan, Japan and Korea where we have built up stable, profitable routes within an infrastucture that supports low cost services.”
Sydney promotes its new refurbished MICE venue The growing demand for unique MICE outings, has led to destinations in the Asia Pacific to concentrate on infrastructure development, in terms of venues and hotels. The newest entrant is Star City, the only casino in New South Wales, which has undergone a makeover of A$870 million to position itself as a leisure and MICE destination. Early 2013 will see the venue with a new Events Centre with 2,200 sqm column-free space that would seat 3000 people. This would complement the centre’s existing Lyric Theatre, which can seat 2,000 people. The Star, which reopened in September 2011, includes a new 5-star boutique hotel and a number of restaurants and bars including David Chang’s Momofuku Seiobo; a 16-room spa. The Star also offers a unique shopping experience with leading retail brands.
MICE Day at ITB Berlin ITB Berlin will see leading event planners, service providers and important opinion formers of the meetings and events industry, converging on the MICE Day on March 7, 2012. As part of the ITB Business Travel days this one-day session offers MICE organisers a packed range of advanced training options with concrete solutions, a ‘manual for a successful event’. Discussion will focus on why communication objectives must be clearly formulated ahead of events, how emotive story telling works and what are the legal pitfalls. Among the speakers will be leading experts such as Matthias Kindler, Managing Director of The Companies, Friederike von der Marwitz, Head of Marwitz Akademie and Mandy RischKerst, a lawyer who specialises in legal matters concerning events. Dr. Simon C. Woodward of Leeds Metropolitan University will present the findings of a survey entitled ‘Corporate Social Responsibility in the Meetings and Hospitality Industry.’ Holders of a trade visitor pass for ITB Berlin can attend lectures at MICE Day at no extra cost.
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Beijing determines for a stronger MICE profile Air China and China National Convention Center (CNCC) have signed a pact to promote Beijing as a destination worth reckoning in the international market for conventions and exhibitions. These two entities will support local associations, institutions and other organisations as they bid for, and execute, international events. They will specifically target international association organisers, PCOs and media. This association will bring about several advantages for those who want to host their events in Beijing. For example, International organisers who have conventions or exhibitions in CNCC would have access to Air China’s discounted ‘Convention Package’, for travel to Beijing and also transfers. In addition, the 420-room CNCC Grand Hotel, adjacent to CNCC, will support the initiative with favorable ‘Ticket + Hotel’ packages.
New members for Unique Venues of London Unique Venues of London (UVL) has announced six new members will join its collection of dynamic events spaces. The new venues to join this group include Kew Palace, the National Portrait Gallery, Twickenham Stadium, the Royal Hospital Chelsea, the Wellcome Collection and the Whitechapel Gallery, bringing the association’s total unique offerings to 78 members. Established in 1993, each member of UVL offers exceptional venues for corporate and private events. Groups looking for venues for their meetings, exhibitions or a reception can find the most exclusive and prestigious venues here that provide just the right kind of ambience. With this addition, the UVL would be able to offer a plethora of venues; new gallery spaces, royal residences, more outdoor space and another world class stadium, in addition to the existing portfolio of museums, iconic buildings and attractions. According to Moya Maxwell, Chairman, UVL, “2012 promises to be an exciting time for London and UVL and we are delighted to welcome these new members. Each offers something truly unusual and ensures that the consortium continues to represent London’s unique history, architecture and heritage – everything that makes the capital a fantastic destination for events.” The new members will be represented in UVL’s new pocket sized brochure available from February. UVL will be promoting all 78 members at the UK Venue Show, February 1-2, stand number V120.
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Kuala Lumpur Convention Centre wins National Honour for occupational safety measures for its employees The Kuala Lumpur Convention Centre (KLCC) has been awarded ‘National Occupational Safety and Health (NOSH) Excellence Award’ 2011 in the Business Services category. The award is organised by the National Council of Safety and Health that recognises and acknowledges the occupational health and safety practices of both private and government organisations. KLCC’s aim at maintaining the safety and health of its employees and low incidence track record were the reasons why it won this award for 2011. According to Datuk Peter Brokenshire, General Manager, Kuala Lumpur Convention Centre, the centre considers its employees its biggest assets and this honour will further motivate them to continue with their health and safety initiatives and programmes.
India joins IAPCO with KW Conferences
Monimita Sarkar
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KW conferences, based in Gurgaon, has been accepted as a member by the International Association of Professional Congress Organizers (IAPCO). With this, KW Conferences becomes the first Indian professional conference organiser to become a member of this international association. IAPCO is the body that universally sets the standard for quality within the congress/conference/convention organisation industry. It is committed to raising the standards of service among its members and other sectors of the meetings industry by the means of continuing education and interaction with other professionals. A deciding factor was IAPCO’s Roslyn McLeod attending AIPPI (International Association for the Protection of Intellectual Property) ExCo and Forum 2011, in Hyderabad, at which 662 delegates from 69 countries participated. KW Conference’s seamless organisation of the show, brought them a lot of appreciation. “IAPCO continues to be extremely diligent about membership applications to continue striving for Quality” says Philippe Fournier , IAPCO President.
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cover story
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Dress to Impress Divya Goyal
People judge you first from 12 feet away, then from 12 inches away and finally based on the first 12 words out of your mouth, says the celebrated aromatherapist and beauty expert, Dr. Blossom Kochhar. In an interview with MICEtalk she reveals the tips and tricks of corporate grooming.
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t is believed that dressing smartly and a well groomed look is critical to achievesuccess for any professional. It is equally, if not more, important to exude confidence and look the part you are meant to in addition to being exceptional at your work. Dressing definitely sparks off the initial image in people’s minds, as Dr. Kochhar said, “There is no erase button and your image transmits a message about you all day every day. Appearances count for career advancement because image, polish and presence are important. It may not be ‘fair’ and perhaps it should not matter, but it does.” According to her in just 30 seconds, people form different impressions based almost on what they see and smell that includes clothes, hair style, how you
Facing Page: Dr. Blossom Kochhar during an event in Guwahati Below: Delegates are all ears during a corporate grooming session
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cover story
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Above: Blossom Kochhar shares her expertise with corporates
carry yourself and through other means of nonverbal communication. In case of corporate meetings and international events it becomes extremely important to present yourself in the right way, as in the case of the latter you are not only presenting yourself but your company too. When it comes to dressing for a corporate event Dr. Kochhar advises to choose an attire that flatters and not just what is in vogue. She says that if the visual image is positive, the person you’ve just met will tend to assume that what you have to say or do will be equally positive. Your dressing also reflects professional discipline and a respect for the job and the people with whom you interact. Speaking against the popular idea that image is about looks, Dr. Kochhar says, “Image is more about being perceived as trustworthy, competent or believable. A good image gives the impression that you do not make snap decisions and do not sloppy work or scramble to keep things together.” According to Dr. Kochhar, ‘Neat and appropriate’ should be the mantra of professionals; neat hair, attire, nails, shoes, breath and body odour. The key is to control and change the visual credentials and manage them such that they contribute to professional success. There is however, more to image than clothes. “Posture, effective use of personal space, eye contact Tips on Accessories ÀÊ7 i \ UÊ 7i>ÀÊÜi Ê ii i`ÊV v ÀÌ>L iÊv ÌÜi>À UÊ Ê-ÌÀ>««i`Ê ii ÃÊ} ÛiÊÌ iÊ ÕÃ Ê vÊ }iÀÊ i}ÃÊ iÛi ÊÊ vÊÌ iÊà iÃÊ>ÀiÊ« >Ìv À ÃÊ UÊ Ê- Ê iÊà iÃÊÜ Ì Ê>Ê i>ÌÊw à Ê>ÀiÊLiÃÌÊÌ Ê i }>ÌiÊÌ iÊv Ì UÊ Ê >à ÞÊà iÃ]Ê>Ì iÌ VÊv ÌÜi>ÀÊy « y «ÃÊ> `Ê Ã ««iÀÃÊ>ÀiÊ ÌÊ>VVi«Ì>L iÊ ÊÌ iÊ vwVi ÀÊ i \ UÊ 7i>ÀÊÜi Ê ii i`Êà i®ÊV v ÀÌ>L iÊv ÌÜi>À UÊ - V ÃÊÃ Õ `ÊLiÊ >ÌV i`ÊÜ Ì ÊÞ ÕÀÊà iÃ
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MICEtalk February 2012
and even your smile contribute to the perception about you! A good posture identifies you instantly as someone with something to contribute,” she says, before adding that a person’s walk should be purposeful and counsels, “Powerful posture is squared, direct and erect, but not rigid or tense.” While sitting in a meeting or conference, Dr. Kochhar reveals, “People do not trust you as much if they cannot see your hands.” For men, she advises not to keep both hands in pockets as it is often seen as untrustworthy. For women she says hands clasped or by the side are acceptable. Also during presentations and conference meets she opines not to slump in the chair either. “Head up, do not tilt to one side, it makes you look either puzzled or flirtatious,” she adds crisply. She also cautions against gestures such as, drumming fingers, twisting a ring, repeatedly checking your watch or playing with your hair, as these are negative gestures suggesting lack of interest and boredom. She is of the opinion that when the spoken and unspoken messages are congruent, communication is comfortable. However, “When body language and words disagree, the body language is the most believable,” she warns. she believes that eye contact and even a simple handshake are of vital importance when it comes to perceiving any professional. “Solid eye contact instantly conveys the twin messages, ‘I am important- and so are you’. Lack of eye contact communicates lack of confidence or dishonesty and lack of interest in the individual or the information,” she explains. In her workshops she often conducts eye contact exercises to better prepare her corporate clients for their next meeting. A handshake she says is an invaluable opportunity to set a cordial tone for any interaction. To present yourself as a confident professional, she recommends that you should be the first to extend your (right) hand, “Thumb up and fingers together. Squeeze firmly, match pressure, shake in a short rhythm, then release,” she elaborates. She strongly opines that the way you present yourself is an irrefutable signal to the world; indicating how you value yourself. On a concluding note she says that nothing succeeds like the attitude of success. “Be confident that you’ve presented your best self and then forget about it,” she adds.
A Sultanate for Incentive Travel Ipshita Sengupta Nag
The Arab country of Oman has often found a mention as a ‘must see’ destination for its cultural, historical, ecological and topographic brilliance. Less than three hours away from the Indian city of Mumbai and little over two hours from Delhi and within six to seven hours distance from European destinations, Oman’s diversity finds many takers in the MICE population of the world. In 2008 the International airport in its capital, Muscat, underwent a complete renovation, giving a grander welcome to those who travel into this region.
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destination
T Top: Al-hoota Cave Above: Omani Village Society Above Right: Ancient Cave Drawings Facing Page: Muttrah Mosque in Muscat
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he sultanate of Oman is the ideal short haul destination for an idyllic break and has a whole range of activities to offer. The diverse landscape - from the fjords and barrenness of Musandam, to the sands of the Wahiba and from the Hajjar mountain range to the green monsoon area of Salalah – are a treat for the senses and are being preserved with as much care as the ancient forts, castles and mosques. Add to this, the lure of the traditional souks, the sumptuous Arabic cuisine and the various artifacts you can pick up from the local stores and you have a perfect incentive platter before you. Meetings and conferences in Oman will find a new address in the Oman Convention & Exhibition Centre, which will soon open for business. The presence of this world-class venue is expected to make Oman a noticeable contender when it comes to bidding for
MICEtalk February 2012
7 Ì Ê>Ê >ÃÃÊ vÊÀi`Ê> `ÊÜ ÌiÊÃ> `Ã]ÊÌ iÊ7> L>Ê -> `ÃÊ ÃÊ>Ê«À >ÀÞÊ>ÌÌÀ>VÌ Êv ÀÊÌ ÕÀ ÃÌÃÊvÀ Ê >VÀ ÃÃÊÌ iÊÜ À `°Ê,Õ }ÊvÀ ÊÌ iÊ >ÃÌiÀ Ê > >ÀÊ Õ Ì> ÃÊÌ ÊÌ iÊ À>L > Ê-i>]ÊÌ iÊ`Õ iÃÊ iÀiÊ V> ÊÌ ÜiÀÊÕ«Ì Ê£ääÊ iÌÀiÃÊ Ê i } Ì°Ê ÌÊ> Ã Ê >ÃÊ ÌÃÊÕ µÕiÊÛi}iÌ>Ì Ê> `Ê ÃÊ Ü ÊÌ ÊLiÊ iÊÌ Ê >À Õ `ÊÎ]äääÊ i` Õ Ã]ÊÜ ÊÃÌ ÊÌÀ>Ûi ÊvÀ Ê iÊ Ü>ÌiÀ }Ê iÊÌ Ê> Ì iÀ°ÊÊÊ
international business events. The location of the venue only adds to its credentials. Situated in the Hayy Al Arfan district, the venue overlooks a natural reserve and valley (or wadi in local language) that is home to the country’s most exotic birdlife. The venue will also be among the first to be built to meet the rigorous LEED Certification by the U.S. Green Building Council. Another notable stopover for meetings and conferences in Oman is the Oman International Exhibition Centre. Established in 1985, it is just a kilometre away from the Muscat International Airport. It has been the main venue for meetings, conferences
christophe migean
destination
and exhibitions in Oman for many years now, with its indoor and outdoor space. While organising a MICE itinerary for Oman, it is important to bear in mind that it is the second largest country in the Arabian Peninsula. One of the major attractions with travellers is the Desert Safari in Muscat. The delegates are driven down in a cavalcade of 4x4s for the most exhilarating ride on the dunes. The journey ends at a Bedouin camp where there is food and entertainment. Corporates may do this as a beďŹ tting ďŹ nale or a perfect start for their Oman adventure, as these camp nights provide plenty of opportunities for branding and speeches and hence the chance to bond as a team. Camel Riding is another popular activity. Oman is an experience of contrasts. So if the desert activities leave you breathless, the country’s marine activities will surely leave you gasping for more. The unique topography of the region makes water-based activities a rage with corporate travellers. So you can
go dolphin watching or look out for other treasures of the sea, like barracuda or tuna. Keen anglers can also try out deep sea ďŹ shing. Each of the regions of Oman has a unique experience to oer and this is the reason why it is diďŹƒcult to experience a dull moment when you schedule your MICE visit here. Muscat, the capital city of Oman, for instance, oers a blend of the old world and the new. The quaint charm of this city lies in its various forts, castles, mosques and Muscat Hotels with MICE Facilities Â?ĂŠ Ă•ĂƒĂŒ>Â˜ĂŠÂŤ>Â?>ViĂŠ Â˜ĂŒiĂ€VÂœÂ˜ĂŒÂˆÂ˜iÂ˜ĂŒ>Â?ĂŠ Ă•ĂƒV>ĂŒĂŠÂxÂ‡ĂƒĂŒ>ÀŽ Ă€>˜`ĂŠ Ăž>ĂŒĂŒĂŠ Ă•ĂƒV>ĂŒĂŠÂxÂ‡ĂƒĂŒ>ÀŽ -Â…>˜}Ă€ÂˆĂŠ >Â˝ĂƒĂŠ >ÀÀÊ Â?ĂŠ ÂˆĂƒĂƒ>Â…ĂŠ,iĂƒÂœĂ€ĂŒĂŠEĂŠ-ÂŤ>ĂŠÂxÂ‡ĂƒĂŒ>ÀŽ Â˜ĂŒiĂ€ ÂœÂ˜ĂŒÂˆÂ˜iÂ˜ĂŒ>Â?ĂŠ Ă•ĂƒV>ĂŒĂŠÂxÂ‡ĂƒĂŒ>ÀŽ >Â?>Â˜ĂŠ ÂœÂ˜ĂŒÂˆÂ˜iÂ˜ĂŒ>Â?ĂŠ Ă•ĂƒV>ĂŒĂŠÂ‡ĂŠÂ{Â‡ĂƒĂŒ>ÀŽ
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MICEtalk February 2012
destination
Previous Page Top: Sultan’s Alam Palace located in Muscat Previous Page Middle: Camel Racing Previous Page Bottom: Sultan Qaboos Mosque Below: : Oman Convention and Exhibition Centre in Muscat will open for business in 2014
towers dotting the landscape like the Al Alam Palace, the Portuguese forts of Mirani and Jalali, Sultan Qaboos Grand Mosque, Bait Al Zubair Museum which reflect the heritage and culture of the destination. Muscat has several beaches and local DMCs are known to organise beach parties and barbeque lunch or dinner on a beach with activities like boating, diving, snorkelling thrown in to make the stay more memorable. Hajjar mountains, near Muscat allow unique activities like mountain safari, trekking, caves exploration, or simply a stay at a camp retreat set amongst the mountainous landscape. The Southern region of Oman, in particular Salalah, enjoys a long monsoon, from June to mid September and can be a treat for the eyes because of its lush waterfalls and streams. Again a region which offers several water sports! Musandam is the other region that sees many corporate groups through the year, because of the opportunities for outdoor activities it offers. The region also is known for the opportunities to see coral reefs and beautiful archaeological sights. The diversity of Oman becomes more apparent in the rare opportunity it provides to nature lovers. Four hours drive from the South of Muscat is the isolated Bay of Ras Al Jinz, where the beaches are the largest nesting site for green turtles on the Indian Ocean. Meetings and Incentive groups make sure that this is added to their itinerary as they are planning their trip to Oman. Watching the young hatchlings as they make their way to the sea is a sight that will stay with you. A visit to Oman would not be complete without taking a leisurely afternoon walk through its famous souks (markets); fragrant spices, silver jewellery, aromatic incense sticks or local handicrafts, you are completely spoilt for choice! Groups coming to Oman for their incentive holidays or during their post-event hours visit famous souks like Muttrah, the oldest and by far the most well known in Oman, the Nizwa Souq, Al Hafah Souq in Salalah and many others.
Oman, particularly Muscat, unexpectedly, also enjoys a vibrant nightlife, with plenty of wining, dining and entertainment options to choose from. You can unwind after work by dancing to some great music at the nightclubs and then enjoy a sumptuous cuisine in an exotic restaurant in the city. With Oman being just two and a half hours by flight from India, corporates from India are looking at it as a lucrative choice for their MICE activities. A lot of new projects are being developed for niche markets like MICE, weddings etc. Oman has been conducting roadshows in various Indian metropolitan cities to create awareness of its products and services. With visas, from India to Oman taking 4-6 working days and with a distance of less than 3 hours connecting it to India, this destination surely is a bumper experience for the travel trade and tourists alike. Oman Convention and Exhibition Centre / iÊÛi ÕiÊÜ Êvi>ÌÕÀiÊ>ÊÌ iÀi`Ê>Õ` Ì À Õ ÊÌ Ê Ãi>ÌÊÎ]Óää]ÊÜ iÊÌ iÊiÝ L Ì Ê > ÃÊ iÀiÊÜ Ê V Õ`iÊÓÓ]äääÊõ Ê vÊV Õ vÀiiÊiÝ L Ì Ê Ã«>Vi]ÊÜ V ÊV> ÊLiÊ` Û `i`Ê Ì ÊwÛiÊÃi«>À>ÌiÊ > ðÊ/ iÊiÝ L Ì Ê>Ài>ÃÊiëiV > ÞÊ > Ê£ÊEÊÓ®Ê V Õ`iÊëiV > Ãi`Ê>V ÕÃÌ VÃ]Ê>`Û> Vi`Ê } Ì }Ê > `ÊÀ }} }Ê> `Ê>ÀiÊ `i> Êv ÀÊ« i >ÀÞÊÃiÃà Ã]Ê V ViÀÌÃ]Ê«iÀv À > ViÃ]Ê> `Ê}> >ÊiÛi ÌÃÊv ÀÊÕ«ÊÌ Ê £ä]äää°Ê/ iÊÛi ÕiÊÜ Ê> Ã Ê V Õ`iÊ£{Ê>`` Ì > Ê iiÌ }ÊÀ Ã]ÊÌÜ ÊL> À Ã]Ê>Ê6 *Ê*>Û ]Ê>Ê Ã«>V ÕÃÊv ` V ÕÀÌ]Ê> `Ê>Ê Õ Ì ÃÌ ÀiÞÊV>ÀÊ«>À Ê v ÀÊ{]äääÊÛi V ið ÌÊ> Ã Ê V À« À>ÌiÃÊiÝ«> à ÛiÊV V ÕÀÃiÊ>Ài>ÃÊ Ì Êv>V Ì>ÌiÊi>ÃÞÊ Ûi i ÌÊ vÊ>Ê >À}iÊ`i i}>Ì Ê > `Ê> à Êy ÀÊÌ ÊVi }ÊÜ ` ÜÃÊÌ >ÌÊ ÛiÀ Ê > `ÃV>«i`Ê}>À`i ÃÊ> `Ê> Ê ÕÌ` ÀÊiÝ L Ì Ê>Ài>° / iÊ*ÀiV VÌÊ vÊÌ iÊ" > Ê Ûi Ì Ê> `Ê Ý L Ì Ê i ÌÀiÊÜ Ê V Õ`iÊ>ÊwÛiÊÃÌ>ÀÊ Ìi Ê i`Ê Ì ÊÌ iÊV Ûi Ì ÊVi ÌÀi]ÊÌÜ Êv ÕÀ ÃÌ>ÀÊ> `Ê> Ã Ê >ÊÌ Àii ÃÌ>ÀÊ Ìi ]ÊÜ Ì Ê>ÊV L i`ÊÌ Ì> Ê vÊ£]äääÊ À ÃÊ>Û> >L iÊv ÀÊ`i i}>ÌiÃÊ>ÌÊÌ iÊÛi Õi°ÊÊ ÊLÕà iÃÃÊ«>À ]Ê>Êà «« }Ê > Ê> `ÊÃiÀÛ Vi`Ê >«>ÀÌ i ÌÃÊ>ÀiÊ> à ʫ>ÀÌÊ vÊÌ ÃÊ« VÌÕÀiõÕiÊ «ÀiV VÌ°Ê
A Scintillating Tour of the Sultanate of Oman Day 1 Arrival at Muscat International Airport A well experienced guide will welcome the group and transfer them in air-conditioned vehicles to their hotel. Here they will be greeted with welcome drinks (non-alcoholic) and the room keys (pre-registration is already taken care of ). Overnight at the selected hotel Note: Each guest would have to hand over their passport to the hotel sta upon check in. However this is not necessary if a passport copy has been forwarded in advance.
Itinerary and Pictures courtesy: Ministry of Tourism, Sultanate of Oman This is only a suggested itinerary which can be adjusted/customised around a conference and to the requirement of the client.
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itinerary
Day 2 Buffet breakfast at the selected hotel. At 0830 hours depart for a half day Mystical Muscat Experience. Muscat offers its visitors a unique opportunity to witness a modern commercial centre existing in harmony with its traditional culture. The tour starts with a visit to the Grand Mosque, the most exquisite mosque in Oman. It can accommodate up to 20,000 worshippers at a time. Ladies visiting the mosque are required to cover their head with scarf and are advised not wear short or sleeveless outfits. Men are also advised to be fully covered. Next stop is the magnificent Al Alam Palace, the official residence of His Majesty Sultan Qaboos Bin Said, the ruler of Oman. The palace is an architectural marvel both in terms of its design and its location between the twin Portuguese forts Mirani and Jalali. Then stop at the Bait Al Zubair Museum. It consists of a concise collection reflecting the splendid Omani Heritage. The recently renovated and restored historic Omani town house at Bait Al Zubair enables you to step back in time and see the changing face of Muscat. Drive via the waterfront Corniche to visit the Muttrah Souq (markrt), which is one of the most popular souqs in the Middle East. Take a walk in its labyrinthine alleyways for fabrics to exotic oriental spices, perfumes and richly handcrafted artifacts. Return to the hotel for Lunch. Rest of the day at leisure and then dinner at the hotel.
Day 3
Day 4
At 0800 hours depart for a full day tour to the Wahiba Sands and Wadi Bani Khalid by 4WD vehicles. The drive offers a panoramic view of the landscape, which includes many pretty villages embedded in the mountains. The Wadi has clear deep blue water and is a perfect place for a swim.
Transfer from the hotel to Marina to embark on a boat, as you search the seas for dolphins and whales. Not every trip guarantees a sighting, but you are sure to enjoy a trip out to sea. Oman’s unharmed underwater is ideal for snorkellers to discover the aquatic life.
Picnic lunch can be served in the Wahiba Sands. The everchanging patterns of the dunes are a photographer’s delight. Experience a roller coaster like feeling as you are driven over the dunes. Visit a Bedouin house in this wilderness.
Dinner at hotel. After dinner the group will depart for the Muscat International Airport. Go through immigration and indulge in some duty-free shopping before you flight for home.
Return to Muscat in the evening. Rest of the day at leisure followed by dinner.
Note: Please ensure that the baggage is tagged with individual names and final destination for a smooth check-in at the airport.
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expert talk
The big and the bigger names in hospitality today are discerning about the kind of services they provide to corporate travellers to make their ‘reason to step out of office’ more memorable. MICEtalk decided to speak to Lakshman Ekanayake, Director/Chief Executive Officer, Aitken Spence Hotels & Resorts, Aitken Spence Hotel Managements (South India) Private Ltd. to find out more about Hotel Atithi, Puducherry, and why it could be one of the most languid experiences of MICE. 32
MICEtalk February 2012
Corporate Guests at Hotel Atithi Puducherry Ipshita Sengupta Nag
S
ituated in one of the quietest corners of India which is probably the only place in the country where you would still find a distinct French influence now; an influence that is completely overshadowed, by its European counterpart, in India’s historical texts, Hotel Atithi, Puducherry’s charm lies in the tranquility of its surroundings. According to Ekanayake, Hotel Athithi, Puducherry’s major advantage is its location. Close to the major attractions of the city, the property makes everything accessible, whether you are spiritually inclined or your mind meanders to luxury products; MICE in Hotel Atithi, Puducherry means being close to Auroville and also to the famous leather markets of South India. MICE here also means fun and games, like football on the beach or the opportunity to have a breakfast meeting on the white sand beach of Paradise Island. There are various things to look forward to as a
group decides to check into Hotel Atithi, Puducherry, for their meetings and conferences. Ekanayake informs, “An ostentatious welcome could be extended at the hotel and this could include a traditional ‘Aarti and tikka’, garlands, cold towel, welcome drink and in some special cases local folk music.” Groups checking into the hotel can also expect to find a hamper of fruits and also cookies, cake and chocolates, waiting for them as they check into their rooms. Speaking about rooms, if the property is being booked for a meeting/conference, groups can expect to negotiate for some rooms free of charge, if they have taken up a minimum of 10 rooms for their group members. Ekanayake goes on to inform that the hotel customises its packages for individual groups. So they might receive handmade jute bags (with the hotel logo) as a memento or a grand surprise party to remember.
Lakshman Ekanayake Director/Chief Executive Officer Aitken Spence Hotels & Resorts Aitken Spence Hotel Managements (South India) Private Ltd.
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expert talk
“One of the delegates, during a conference, told the hotel people that it was the Boss’ Birthday. The hotel arranged balloon and cake during the lunch hour, something that the guests were not expecting,” he elaborates. They have also given their guests other memorable ‘takeaways’ like hand made incense sticks and aroma candles at subsidized rates, if there has been special request for such specific products. Special requests, informs Ekanayake, also meant organizing a special prayer at a nearby mosque during the Ramzaan month. Hotel Atithi, Puducherry is also famous for its theme lunches and the choice of cuisines falls in the wide spectrum of spicy street food to the meals for the royalty in the Nawabi khana. Some groups were looking for what Ekanayake describes as “Dakhini” food, whereas some preferred the more conventional Chinese fares. For each of these, a special ambience was created to make the meal a memorable one. Ekanayake informs that groups who want to explore Puducherry and its surroundings can be taken around by experienced guides if they make a request. He advises that such requests should be made in advance so that things can be planned and executed to the comfort of the guests. Shopping is an important part of any corporate offsite and the leather products of Puducherry are sought the world over. Recognising this fact, groups coming to Hotel Atithi, Puducherry are directed to the stores which purvey the most genuine leather products. Hotel Atithi, Puducherry, in short, shows a strong commitment towards making its guests’ stay an outstanding one. With banquet facilities to match, it definitely could be one of the most comfortable and memorable experience for our travelling corporates.
Ashtanga Yoga
Corporate Yoga Divya Goyal
Kim Roberts’ Experience , LiÀÌÃÊÃÌ>ÀÌi`ÊÌi>V }Ê Ê À>` Ê>ÌÊ>Ê Õ`` ÃÌÊ i` Ì>Ì ÊÀiÌÀi>ÌÊ> `ÊÌ i Ê > `i`Ê Ê*>À ÃÊÜ iÀiÊà iÊÌ>Õ} ÌÊv ÀÊ>ÊviÜÊÞi>ÀÃ°Ê Ü }ÊÌ iÊÌÃÕ > ]Êà iÊÃÌ>ÀÌi`Ê ÀÕ }Ê>ÊÀiÌÀi>ÌÊVi ÌÀiÊ Ê-À Ê > >Ê> `ÊiÛiÀÊà Vi]Êà iÊ >ÃÊLii ÊÌi>V }Ê>ÌÊ } Ê i `ÊÀià ÀÌÃÊ> `ÊÀiÌÀi>ÌÊVi ÌÀiÃÊ ÊÌ iÊÀi} °Ê Ê>`` Ì ]Êà iÊ >ÃÊÌ>Õ} ÌÊ Ê>ÊÜ `iÊÀ> }iÊ vÊ«À viÃà > ÊÃiÌÌ }Ã]ÊvÀ Ê vviÀ }Ê Õ V Ì iÊV >ÃÃiÃÊ>ÌÊÛ>À ÕÃÊV À« À>ÌiÊ i>`µÕ>ÀÌiÀÃ]Êi L>Ãà iÃÊ> `ÊÃV Ê` ÃÌÀ VÌÃ]Ê Ì ÊÜii ÞÊV >ÃÃiÃÊ>ÌÊ1 - "Ê Ê*>À Ã]ÊÜ iÀiÊà iÊ> à ÊÌ>Õ} ÌÊ«À Û>ÌiÊ iÃà ÃÊÌ ÊÜi Ü Êw Ê `ÕÃÌÀÞÊ«À viÃà > ÃÊ> `Ê>ÀÌ ÃÌÃÊ> `Ê } Ê iÛi Ê` « >ÌÃ°Ê For more information: papayayoga@gmail.com Kim’s Blog: www.papayayoga.com
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After a hectic schedule and a string of meetings during a corporate offsite, enroll in a session of Ashtanga Yoga that is targetted to de-stress, relax and unwind mental fatigue. In an interview with Kimberley Roberts, an expert in Ashtanga Yoga, MICEtalk explores how this yoga practice can counter this tedium and be beneficial for corporate groups and how they can become an essential part of MICE activities.
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oberts has been authorised to teach the Ashtanga system by Mysore’s K. Patabhi Jois, widely acknowledged as this generation’s Master of Ashtanga yoga. “I enjoy the privilege of sharing this ancient Indian tradition that has been shared with the rest of the world and then brought back to India with modern insights! I have also taught many Indian groups in Bhutan and Hong Kong,” says Roberts setting the mood for our interview. Roberts believes that the practice of Ashtanga Yoga is incredibly rich and uses the ‘breath’ as a sort of power-cleaner for the subtle channels of the body when one goes through an increasingly challenging series of postures. This means that it helps balance the system such that one feels physically rejuvenated and mentally calmed. Over time, it can help balance emotions, increase mental focus and instill a strong sense of self confidence. “In essence, the entire path consists of learning to use breath and awareness practices to harness the full potential of mind. This obviously has many benefits for professionals,” says Roberts, adding that the awareness of breathing is applicable to everyone, every day. “The simple practice of connecting to breathing, of simply being aware of how posture affects your breath; how does one sit at a desk or how quickly one speaks can transform the quality of the day,” says Roberts. Roberts believes that Ashtanga yoga practice is ideal for busy executives because, “Once you learn the sequence, all you need is a yoga mat and a commitment to do it and you have a powerful exercise regimen and relaxation technique that you can take on the road wherever you go.” In today’s hectic work scenario, the stress of keeping up-to-date and yielding the best possible results often make it difficult to concentrate, resulting in deteriorating work performance. Employees often complain of severe back aches and other types of body aches which are primarily due to a fixed posture for a continuous time period.
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Kimberley Roberts
Top: Kimberley Roberts during her yoga session Previous page: Practicing in a spot near the Thanyamundra Resort
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The many benefits of Ashtanga Yoga for corporates include, improvement of posture for prevention of aches and pains, strength building for greater resistance to stress, increased productivity due to better health and wellbeing and breathing techniques to energise or calm the body and mind. Incorporating these exercises into a corporate outing also fosters team building, as people go through the exercises together as a group; it helps evolve other strengths which is essential for a harmonious and healthy working atmosphere. “Yoga and meditation practice aids concentration and stamina, in fact some people discover they can suddenly sleep more soundly after practising it. Many busy executives don’t get enough sleep; this one factor can have a profound impact on the quality of life,” elaborates Roberts. “I also offer tips on how to take moments throughout the day to check in and keep the body and awareness fresh, how to overcome the afternoon slump, how to work with back pain, how to better manage long flights and jetlag,” - An important tip for corporates today who cross continents to attend business meetings and conferences! Busting the myth that yoga requires a lot of space and time, Roberts informs that she had conducted ‘lunch break’ sessions at corporate houses for their employees. She narrates, “These
MICEtalk February 2012
sessions were simple classes focussing on breathing and movement, to help the participants reduce stress and relax more deeply after sitting at a desk all morning. The students said it helped them to breathe more deeply and to concentrate in the afternoons.” When asked about her experience as a yoga teacher for nearly two decades, Roberts said, “Do the practice every day and you will profoundly transform your life. I am constantly amazed at the power of this practice and at how quickly people reap the benefits. I don’t think I’ve ever, in 20 years, met anyone who did not gain something positive from one of my classes. This is why I love teaching this practice, because invariably, by the end of class, people feel better than they did at the beginning.”
, LiÀÌÃÊ ÃÊVÕÀÀi Ì ÞÊÜ À }Êv ÀÊ/ > Þ> Õ `À>Ê Àià ÀÌÊ Ê* Õ iÌ]Ê/ > > `]ÊÜ V Ê vviÀÃÊ>Ê LÀi>Ì Ì> }Ê >ÌÕÀ> ÊÃiÌÌ }Ê> `Ê> ÜÃÊv ÀÊ «iÀà > Ã>Ì Ê vÊ Ã Ì> }>Ê9 }>Ê«À }À> iÃ°Ê - iÊ v À i`]ʺ À }ÃÊ>ÀiÊ}i iÀ> ÞÊÀiÃiÀÛi`Ê v ÀÊ ÀiÊ Û } À>Ì }ÊÞ }>Ê«À>VÌ Vi]ÊÜ iÊ iÛi }Ê«À>VÌ ViÊÜ ÊV à ÃÌÊ vÊ>ÊÛ>À iÌÞÊ vÊà ÜiÀÊ V Ìi « >Ì ÛiÊ«À>VÌ ViðÊ- iÊiÝ> « iÃÊ V Õ`i\Ê LÀi>Ì }Ê«À>VÌ ViÃ]ÊÀiÃÌ À>Ì ÛiÊ« ÃiÃ]Êà ÌÌ }Ê i` Ì>Ì ]ÊÜ> }Ê i` Ì>Ì Ê ÀÊ` ÃVÕÃà ]Ê `i«i ` }Ê ÊÌ iÊ ii`ÃÊ vÊÌ iÊ«>ÀÌ VÕ >ÀÊ}À Õ«°» Resort Website: www.thanyamundra.com
ying business
Jet Set Go! Anita Jain
Being one of the leading Indian carriers, Jet Airways has built its reputation among business and leisure travellers in India and overseas. However, with rising prices and low operating margins, it is working on unique ancillary revenue streams and pampering corporate travellers with attractive packages and prices.
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ying business
D About its special schemes iĂŒĂ“ iĂ€>Â?>]ĂŠ iĂŒĂ“ ˜VĂ€i`ˆLÂ?i *]ĂŠi`Ă• iĂŒĂŒiĂ€]ĂŠ ÂœÂ?`iÂ˜ĂŠ iĂŒ ĂƒV>ÂŤiĂƒ]ĂŠ"˜iĂŠv>Ă€iĂŠ*>ĂƒĂƒĂŠ VÂœÂ˜ÂœÂ“ĂžĂ‰*Ă€i“ˆiĂ€i]ĂŠ iĂŒĂŠ ÂˆĂ€Ăœ>ĂžĂƒĂŠ œ˜˜iVĂŒĂŠEĂŠ iĂŒ ÂˆĂŒiĂŠ ÂœĂ•Â˜}i]ĂŠ Â?ÞÊ >ÞÊ *Ă€ÂœÂ“ÂœĂŒÂˆÂœÂ˜]ĂŠ iĂŒ6ÂˆĂ›>]ĂŠ œ˜ViĂƒĂƒÂˆÂœÂ˜>Â?ĂŠv>Ă€iĂƒ]ĂŠ iĂŒ-ÂŤ>ÀŽ]ĂŠ iĂŒ ˆ`Ăƒ]ĂŠ iĂŒ ÂœLˆÂ?i]ĂŠiĂŒV°
espite the heavy turbulence in Indian skies forcing few top airlines into emergency landing, Jet Airways along with its low cost subsidiary JetLite has managed to survive. Taking o with its ďŹ rst ight in 1993, Jet Airways has come a long way, sustaining and surviving through thick and thin in the Indian economy and the aviation sector. It connects over 20 international and 52 domestic destinations with a wide range of aircraft and special deals. However, to pull through these tough times, the carrier has launched innovative marketing initiatives to attract business travellers aiming to change the way they y!
Sonu Kripalani VP – Passenger Sales (India) Jet Airways
Striking the right deals Almost all the airlines across the world oer loyalty and membership programmes and Jet Airways also does the same with JetPrivilege. However, the airline has extended its services to provide additional beneďŹ ts to corporate travellers. Under JetPrivilege, passengers can earn and redeem JPMiles and enjoy special beneďŹ ts by availing services of programme partners like airlines (25), hotels (25), car rentals (2), co-branded debit/credit cards (1), lifestyle brands (9), code-share airline partners (11), conversion partners (16), publishing partners (17), dining (3), retail (9), telecommunication(3) and entertainment partners(1). Furthermore, the airline also has 161 Interline Partners of which 95 are Interline e-ticketing Partners (Interline eTicketing is the most recent, up-to-date ticketing method that allows two carriers to electronically sell tickets on each other on a single document). The airline has recently partnered with Citrus – the newest chain of smart hotels in India. The brand operates in seven locations oering a distinctive style and connects at best value, in any location they are based in. The JetPrivilege members can earn 300 JPMiles per stay along with 15 per cent discount on room rate and 10 per cent discount on F&B. Sudheer Raghavan, Chief Commercial OďŹƒcer, Jet Airways said, “Guest delight is at the core of Jet Airways’ strategy, to oer better value creation for its JetPrivilege members. These kind of partnerships further cements our position as the leading airline frequent yer programme in the country with the high value it oers to its members and the wide
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flying business
range of product choices. Through these associations, our esteemed JetPrivilege members can enjoy a fine brand experience as well as earn JPMiles.”
Making an extra effort The airline not only pampers its loyal passengers but also attracts first time passengers through attractive fares and packages. Through its ‘JetEscapes’ brand, the airline provides domestic and international holiday packages at attractive and affordable rates for all segments of travellers. For instance, the airline is offering the ‘Free and Easy’ package starting from `26,380 and the ‘Extravaganza’ package starting from `30,120 for passengers travelling for the Dubai Shopping Festival from India. While both packages include return Jet Airways economy airfare (inclusive of taxes), visa, airport transfers, 3-star hotel accommodation, breakfast, city tour, travel insurance; the ‘Extravaganza’ package additionally includes a Jet Boat ride, a Dhow Cruise with dinner and desert safari with barbeque dinner. There are special rates and fares for corporate and SME travellers offered through its website. All one has to do is fill in their travel related data on the webpage and Jet Airways will send them information which will be customised with their travel requirements. Later, they can also participate in Jet Airways’ various attractive travel promotions, which are created to match corporate and SME traveller’s needs. Under special offers, the airline also offers ‘Jet2Kerela’ packages, ‘Jet2IncredibleMP’ and ‘eduJetter’ for students with affordable fares and benefits. Through ‘One fare Pass Individual’ and ‘One Fare Pass Premiere’ schemes (buy 4/8 coupons through single payment and use them in a span of six months or three months period), passengers can purchase coupon booklets to travel in economy and premiere class. Talking about their focus on the MICE segment, Sonu Kripalani, Vice President – Sales (India), Jet Airways said, “The corporate segment is one of the fastest and most important segments of travellers for Jet Airways. We are constantly innovating our offerings and products to match their requirements. Be it our onboard or off-board facilities, we believe in providing the best services as we are not looking at one-time business but a long-term business.”
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MICEtalk February 2012
booked for MICE
Meet at Asia’s Convention City Ipshita Sengupta Nag
The aptness of a venue comes from its ability to support an event in every way; Suntec Singapore with its access to 5 fivestar hotels is one of the most enterprising MICE experiences in the world today and has earned Singapore its reputation as Asia’s convention city. MICEtalk decided to find out how the venue today is a metaphor for Asian hospitality.
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untec Singapore has an expert and experienced sales team of dedicated professionals. We listen attentively to the client’s requirements and advise on what solutions would work best. In the last 16 years, we have hosted over 18,000 different events and have the knowledge and know-how to host events of various formats. We also have a dedicated client service specialist who works hand-in-hand with the client and our in-house operations to ensure that the client’s dream event comes to fruition,” informs Anjna Nihalani, Director, Brands and Communications, Suntec Singapore, with pride. Since Suntec Singapore International Convention and Exhibition Centre (Suntec Singapore) started operations in 1995, it has played host to numerous international events such as World Economic Forum (1998), ASEAN Tourism Forum (2007), ITB Asia (2008-2011) to name just a few. Each of these events have seen an impressive congregation of international visitors. According to Nihalani, the venue hosts 1,4001,500 events every year. A fact that decidedly works in favour of this meeting and convention venue is its proximity to 5,200
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hotel rooms by way of 5 prominent five-star properties in Singapore, namely, Conrad Centennial Singapore, Mandarin Oriental Singapore, Marina Mandarin Singapore, Ritz-Carlton Millenia Singapore, Pan Pacific Singapore. Each of these hotels have popular, award winning restaurants and attract its guests with its location, which is closer to the entertainment and cultural attractions of Singapore. “In addition, Suntec Singapore also has a partnership with the Resorts World at Sentosa, where various evening events featuring entertainment can be held,” informs Nihalani. In March 2010, Suntec Singapore and Resort World Sentosa inked a deal, wherein the two properties will now cross-sell each other to create business opportunities for both the venues, which in turn would contribute to the growing international MICE business in Singapore as a whole.
Anjna Nihalani Director Brands and Communications Suntec Singapore
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Previous page: Surrounded by the city’s high-rises, Suntec Singapore dazzles after sunset Above: The glass façade of Suntec Singapore inspires awe in visitors Facing page: Meeting room at Suntec Singapore
Promoting Singapore as a discerning destination for MICE is definitely a strong agenda. Nihalini elaborates, “We work closely with the Singapore Exhibition and Convention Bureau to promote Singapore as an excellent destination for business travel. Singapore has a lot to offer and is a very attractive destination, even for work. It combines fantastic business and leisure offerings which are necessary components for conducting successful business deals.” Suntec Singapore, as a venue makes many efforts to make the events memorable for MICE delegates, and this includes working with numerous organisers to stage theme evenings. The association with Resort
World Sentosa will help here because of the kind of backdrop it can provide for entertainment and activities. Suntec Singapore boasts of an award winning culinary team that is headed by Executive Chef Alfred Lee, who, with his team whips up delectable and delicious meals of various Asian and international cuisines for every discerning palate; paying special attention to quality, presentation, freshness and taste. The kitchens at Suntec Singapore can prepare special menus and meals for small and large groups (upto 20,000 meals at any given time!), without compromising on quality.
Some recognitions in the year gone by AWARDS
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MICEtalk February 2012
booked for MICE
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Nihalani adds, “It is recommended that organisers book about one year in advance for corporate meetings that are larger than 500 guests in size. Trade shows normally book 2-4 years in advance, and larger conventions tend to book between 3-5 years in advance.” Looking at the changing needs of its customers, the venue is expected to see a major revamp, with flexibility, functionality and convertibility being the main drivers for this change. The venue will see a S$ 180 million modernisation process, which will add more advanced technology to the existing facilities. The modernisation will include a two-storey interactive digital wall and a more modern façade.
After renovation and upgrading, the venue will operate from levels 2 to 7, with a grand entrance on level 3, which is to be served by express escalators. With a strong commitment for betterment of services and facilities, Suntec Singapore surely will live up to its reputation as Asia’s pride for many many years to come…
MICEtalk February 2012
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people on the move
AACB’s Executive Director joins SCB as Chief Executive Mike Cannon, Executive Director of the Association of Australian Convention Bureaux (AACB) has been appointed Chief Executive of the Sarawak Convention Bureau (SCB). Cannon, who will replace Jill Henry, will leave the AACB in March 2012. The AACB Board will soon begin advertising for Cannon’s replacement and details will be posted soon for interested applicants.
BMCB appoints Eva Sorban as their new Business Development Manager Eva Sorban has been appointed Business Development Manager for Brisbane Marketing Convention Bureau (BMCB). Sorban is responsible for meeting the sales targets by attracting business events and conferences to Brisbane. Previously she has worked for several international corporations, including Clayton Utz, Bird and Bird and Cleary Gottlieb Steen and Hamilton, in the United Kingdom, Europe and Australia.
Johanna Tolonen appointed CEO of Finlandia Hall Johanna Tolonen has been appointed Finlandia Hall´s CEO as of January 2, 2012. Johanna Tolonen was until recently CEO of Wild North Destination Management Company. Previously she held the position of CEO to the Arktikum Service Company. Arktikum is a museum, science centre and a conference house in Rovaniemi, Lapland.
PATA appoints Ivy Chee as Regional Director - Asia The Pacific Asia Travel Association (PATA) has appointed Ivy Chee as PATA Regional Director-Asia, effective January 16, 2012. Chee, a Malaysian national, will be responsible for promoting PATA’s progressive Next Gen range of membership benefits to the travel and tourism industry, companies and organisations and engineer opportunities for the association and its members in Asia (excluding Greater China). Before joining PATA, Chee was Regional Senior Business Development Manager at online travel aggregator Wego Pte in Singapore.
Jeremy Tipton joins MCCNO as Senior Event Manager Jeremy Tipton has been named Senior Event Manager at the New Orleans Ernest N. Morial Convention Center (MCCNO) – the sixth largest convention center in the USA. In his new role, Tipton is responsible for assisting in the arrangement, coordination and supervision of events at the MCCNO to ensure maximum client satisfaction and promote repeat business. Tipton comes to New Orleans from Phoenix, AZ where he most recently was an event manager for the Phoenix Convention Center and Venues for three years. Previously, he spent three years working as an event manager for The Palm Springs Convention Center.
MCEC announces new Peter King as its new Chief Executive Peter King joins Melbourne Convention and Exhibition Centre (MCEC) as the Chief Executive. King was untill recently the Chief Executive of the Royal Agricultural Society of NSW, one of the largest event and venue management organisations in Australia. He brings great insight in venue management and international marketing among many other attributes. King will be instrumental in providing higher level strategic planning and management input as the MCEC business grows over the coming years in an increasingly competitive international and national business events environment. He was selected after an extensive public recruitment and executive search process throughout Australia from an outstanding list of candidates to choose from.
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let’s talk
Meetings@Manila in Filipino Style Megha Paul
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MICEtalk February 2012
The ďŹ rst integrated leisure destination in the Philippines has a lot to offer to the world traveller, thrill seeker, epicurean or a shopaholic. With this premier holiday resort that redeďŹ nes luxury, the Philippines and Manila in particular, are fast becoming a sought-after MICE destination in Asia.
Mr. Naresh Rawal VP Sales - India & South Asia Star Cruises
Michael Goh Senior Vice President-Sales Star Cruises
MICEtalk February 2012
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let’s talk
Top and Above: Newport Performing Arts Theater Facing Page Top: Passion Restaurant Facing Page Bottom: George’s Cigar Bar in Genting Club
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A
million moments, one world. Resorts World Manila has something for everyone, from business travellers to families in search of the ultimate holiday. The first integrated travel destination in the Philippines is home to three hotels - the 5-star Marriott Hotel Manila, the newly opened budget lodging Remington Hotel and its centerpiece, the luxury all-suite casino hotel, Maxims Tower. It also features the upscale Newport Mall which boasts of shops and boutiques for international luxury brands, high end cinemas, dining outlets and the Newport Performing Arts Theater, a 1,500-seat venue for local and international artists and productions. The premier holiday resort is Genting Hong Kong’s first foray in a land-based attraction. The global leisure, entertainment and hospitality enterprise Genting Hong Kong also owns the leading cruise operator Star Cruises. MICE will play an important role in helping the Genting group achieve its target of increasing arrivals to the Philippines. The destination that offers roundthe-clock entertainment will thus position Manila as one of the primary MICE destinations in Asia. Talking
MICEtalk February 2012
about tapping the MICE segment, Michael Goh, Senior Vice President-Sales, Star Cruises says, “The Philippines has enjoyed a steady increase in tourism. With an environment that is progressively becoming more conducive to business, the Philippines and Manila in particular, are fast becoming a sought-after MICE destination in Asia too. Thus, Resort World Manila aims to cater to the ever-growing demands of corporate guests.” According to Goh, being close to the airport is an added advantage for the new MICE destination. He feels, “RWM is located on the 25-hectare Newport City, just opposite the Ninoy Aquino International Airport Terminal 3 in Pasay City. This is expected to boost the arrivals of MICE and corporate group travellers.” The group also aims to position RWM as the ultimate stopover for the group or corporate traveller who is planning to visit Manila and then move on to the leisure destinations such as the islands of Boracay. With its positioning as Asia’s leading family destination and partnership with sister company Star Cruises - a success with Indian visitors - Resorts World Manila expects India to be one of its top three markets. To attract Indian clientele to Resorts World Manila, Genting Hong Kong has already started promoting Manila as a destination among Indian travellers. Outlining the importance of the India market for RWM, Naresh Rawal, Vice President Sales – India & South Asia, Star Cruises, confirms, “We are targetting leisure, FIT and MICE segments from India. The group has already started promotional activities in the country. We also organised the first FAM trip to Manila in January for the Indian travel trade to give them a first-hand experience of the destination and its offerings.” The group is keen to tap the Indian market. Rawal opines, “We have a lot of support from the trade in India and we look forward to working even more closely with them. Besides Mumbai and New Delhi, we will leave our mark in more Indian cities this year.” Along with some of the best facilities and organisational amenities to assist in making any event a success, RWM provides world class hotels.The resort offers accommodation facilities across all segments. Goh informs, “RWM’s Maxims Tower is the first in the country to offer all-suite accommodations, totaling 172 suites. Each suite is sumptuously furnished and equipped with state-of-the-art facilities and celebrated personal butler services.” Marriott Hotel Manila is a 5-star lodging brand. The new addition is the value hotel, Remington Hotel, which provides quality services and accommodations within everyone’s reach. Talking about the facilities at the newly opened Remington Hotel, Rawal states, “It has 623 standard rooms and 89 units of serviced apartments. The standard rooms have two queen-sized beds, airconditioning, in-room Wi-Fi, in-room safety box, shower and bathroom, hot and cold water, power sockets on the wall, electronic key lock, telephone, luggage storage and daily housekeeping services.” In addition, the serviced apartments are equipped with one queen-sized bed, sofa bed, dining table, cooking facilities, microwave oven and refrigerator.
let’s talk
Offering a fashion hotspot for fashionistas and amusement destination for families, RWM’s Newport Mall is a four-level mall with premium entertainment for the whole family. Its iconic design and indoor piazza with a glass skyline promote an open space concept for a relaxed atmosphere. Apart from an array of entertainment opportunities that this integrated resort provides, one can also try wooing ‘Lady Luck’ in the casinos at RWM. Says Rawal, “RWM’s gaming facilities are at par with gaming capitals all over the world. RWM’s casino is the largest in the country with 1,000 slot machines and 300 table games to date. RWM also serves as the home to the newest and most exclusive lifestyle scene, Genting Club.” The Newport Mall is also home to the city’s newest stage, the Newport Performing Arts Theatre (NPAT). This 1,500-seat theatre has featured the grandest events, world class productions and more. Since NPAT first opened, it has staged the original RWM production Las Vegas-meets-Broadway spectacle Kaos and is currently running the well-loved musical ‘RWM presents: The Sound of Music’. So as the evening sets in and temperatures begin to drop, things begin to heat up in Resorts World Manila. In fact, by nightfall, the atmosphere in Resorts World Manila takes on a whole new light. From bars to restaurants, stage performances to indoor pursuits, there’s a hive of activity to be uncovered. So next time you are in Manila, make sure you stop by the RWM and let yourself be spoiled for choice.
national tourist office
Switzerland Welcomes MICE Michael Maeder, Managing Director India, Switzerland Tourism, talks to MICEtalk about his country’s offerings for MICE. Does the government support MICE activities in the country in terms of special packages, infrastructure development, etc.? We have no fixed menu of packages for MICE groups, we rather sell tailor-made things for the groups, depending on their size, duration of stay and needs. Switzerland is worldwide in the top league in regards to infrastructure. The Swiss Travel System transports you along scenic routes, over water and through the air to the mountaintop in no time. You can have your events in medieval castles, in brand new internationally awarded convention centres, trains & boats, caves, glaciers and cable cars gondola.
Does the tourism office provide any kind of visa assistance for group movement into Switzerland? We do inform the group planners about the visa application rules to make sure the application process happens as smoothly as possible. At the same time we’re also in constant communication with the Swiss authorities to optimise the process, especially for MICE movements. The final decision, as with all Schengen countries, lies with the embassy or the consulate.
Is there any special assistance that groups can expect at Switzerland airports? Like, special announcements in airports/aircraft after landing, faster immigration clearance? Zurich Airport is one of the most convenient airports one can arrive. In addition to this, the authorities at Zurich Airport are very effective and a specific fast track clearance is normally not necessary. Having said that, special wishes like announcements, VIP arrivals, etc. can be organised if needed.
Can you tell us (in rough figure or percentage) what is the proportion of Indian MICE travellers into Switzerland? We only just started with the active promotion of Switzerland as a MICE destination in India. So the
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overall share of MICE travellers from India into Switzerland is not high yet but that’s not of relevance for us, as the potential of growth counts. At this point the majority of movements are incentive groups, so there’s still a huge potential to get conventions and meetings to the many convention centres we have.
Have you organised a MICE trip for an Indian corporate house? To which city? What was your involvement with the trip? Did you organise any special experience for the group that you would want to talk about? We had over 3,500 delegates of Amway India in Switzerland last year and it was a huge success. They stayed in Zürich and explored Switzerland from there, namely Engelberg, Mt. Titlis, Interlaken and Jungfraujoch. We were in close contact with all parties in India and Switzerland to make sure everything runs smoothly and the guests have the time of their life in Switzerland – it was the first visit for most of them and they loved it.
How do you assist a group which decides to come to Switzerland for MICE activities? We support them in the choice of locations and activities. We make sure the guests find a nice welcome package on their arrival and we try to make the impossible happen.
What are the post event options for fun and entertainment available for groups? There are plenty – you have to look at Switzerland as one big natural entertainment park. In the morning you get your first skiing lesson, you climb up a mountain on a fixed rope or you do bungee jumping out of a cable car. Lunch on a boat, on a mountaintop or in a trendy city restaurant. The afternoon at leisure for shopping, cheese making or indulge in visit to a chocolate factory. The evening is reserved for the Gala Dinner – in a cave, on a village square, on a typical Swiss farm or any place you wish a nd this is just one day.
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MICEtalk February 2012
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