Veterans Affairs ARRAY-ARCHITECTS.COM
NOAH TOLSON, AIA, LEED AP BD+C
Principal-in-Charge
Table of Contents
Firm Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Working with the Veterans Administration . . . . . . . . . . . . . . 8 VA Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 New York / New Jersey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Pennsylvania / Delaware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Mid-Atlantic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
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Federal Liaison
As a firm focused exclusively on healthcare, I find it extremely gratifying to be able to use Array’s expertise to design facilities that will help those who defended our country to heal and return home to their families. Jay Pelton RA, LEED AP Federal Liaison & Engagement Manager
Firm Profile We are a team of architects and designers with unique backgrounds, but we all have one thing in common – we share a strong desire to use our expertise and knowledge to design solutions that will help people in moments that matter most. Together, we discover optimal solutions with our clients. It is our three decades of specialization that allows for effective communication, collaboration and precision in the complex, changing world of healthcare. Our core mission is the same as that of our clients, improve the quality of our work, increase our efficiency and motivate our staff to reach for success.
Array has assembled over 50 individual SDVOSB, VOSB and SBE teams for VA projects across the country. Each team member is selected for their specific expertise and location. We fully evaluate each new team member before proposing them on a project to ensure a consistently high quality project for our clients. We interview each of our design team partners and check their references to ensure the most qualified teams for each solicitation. Meeting the VAMC contracting requirements is equally as important to Array as providing the highest quality projects for the Veterans that use the facilities we design.
We understand the mission as well as the challenges facing today’s Federal facilities, specifically within the Veterans’ Administration. The VA is charged with offering a range of services that rival the best private and researchbased institutions, to our nation’s veterans and their families. Array has worked in nine Veterans Integrated Service Networks (VISNs) across the country, from Design/Build projects as large as $30,000,000 to small technical IDIQ (Indefinite Delivery/Indefinite Quantity) assignments. These experiences have provided us with an in-depth understanding of the processes utilized on VA projects.
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Working with the VA
Click on our Case Study above to learn more on ways we collaborate with one of our VA clients on multiple projects.
Our Experience In support of the Department of Veterans Affairs’ mission to provide exceptional healthcare to veterans, Array Architects has worked to meet and exceed this goal for all of our VA clients. As healthcare architects, we believe that the design of healthcare spaces can improve clinical outcomes and well-being of the veterans served by these facilities. Array’s national experience in both federal projects and in the private sector enables us to provide the quality projects that our veterans have earned. The VAMC is often on the cutting edge of clinical and mental health delivery. Their projects require architects and engineers that are also on the cutting edge of healthcare architecture. Array and its partners have a proven track record of innovation that has pushed the envelope for our healthcare clients. We continue to improve our processes to enrich the environment where the Veterans received their care and where the providers deliver that care and provide finished spaces that support the care model and provide positive distractions to the Veterans that rely on the Veterans Affairs Medical Center. In order to achieve the high-quality standards expected by the VA, Array searches out partners nationally that not only meet the set-aside requirements of the VA solicitations but that also have a track record of producing excellent projects in healthcare. Before selecting a team for project, we thoroughly vet the qualifications and references of each member of the team. Some of the considerations for team selection are previous successful projects with a particular facility, prior successful projects in healthcare with Array, or reputation in the industry as being leaders in their given field. Since 2008, Array has produced projects and created teams that have established us as the clear choice for many of the regions in which we work. Our drive toward excellence establishes Array as the go-to partner with many of the SDVOSB contractors and is a highly sought after team member for SDVOSB and VOSB service providers.
Veterans Affairs Representative Projects VISN 2 Behavioral Health Outpatient Facility – Stratton Mental Health Deficiencies Correction – Brooklyn Dermatology Unit – Brooklyn Oncology Inpatient Renovation – Brooklyn Parking Garage Feasibility Study – Brooklyn Radiology Holding Room – Brooklyn Interior Upgrades – Castle Point Physical Medicine / Rehab Upgrades – East Orange Pharmacy Upgrades – East Orange Nutrition / Hospitality – Bronx Facilities Management Service Center – Bronx Radiation Therapy Center – Bronx Mental Health Deficiencies Correction – Manhattan ED Upgrade – Manhattan Dental Clinic – Manhattan Community Living Center - Montrose Dialysis Renovation – Northport Palliative Care – St. Albans CLC Audiology – St. Albans CLC Rehab Medicine – St. Albans CLC
VISN 4 Medical Records/Home Health – Philadelphia Clinical Lab – Philadelphia Women’s Center – Philadelphia Wound Care Upgrades – Wilkes Barre Emergency Department – Wilkes Barre Surgical Clinics Renovation – Wilkes Barre Community Living Center – Wilkes Barre Oncology Clinic Renovation – Wilkes Barre Intensive Care Unit – Wilkes Barre Dialysis Renovation – Wilmington, Center for Veterans Enterprise – Lebanon Ambulatory Surgery Upgrades – Lebanon Imaging Lab and Outpatient Services – Coatesville PM&R Renovation – Coatesville Lab and Outpatient Suites – Coatesville Building 59 Elevator Upgrade- Coatesville Intensive Care Unit – Pittsburgh IDIQ – Clarksburg
VISN 5 Community Living Center– Martinsburg
VISN 6 Women’s Health Clinic – Ashville Outpatient Clinic – Greenville
VISN 8 Psychiatric Unit - Gainesville
VISN 9 Women’s Health Clinic – Memphis PTSD RRTP – Memphis RRTP – Huntington
VISN 16 Palliative Care Unit – Fayetteville VISN 23 Long Term Intermediate Care Facility– St. Cloud
Key VISN 2 VISN 4 VISN 5 VISN 6 VISN 8 VISN 9 VISN 16 VISN 23
VISN 2 New York/New Jersey Veterans Healthcare Network
Array began its relationship with the NY/NJ Department of Veterans Affairs in 2008 when we kicked off a four-year Term Contract for the VISN 2 facilities. Array quickly established itself as the VA’s go-to team due to our solid project management and quality design.
Veterans Affairs Medical Center Pebble Project Pharmacy East Orange, New Jersey VA New Jersey Health Care System was awarded a VHA Patient-Centered Care Innovation Grant to redesign their outpatient pharmacy. They wanted a design team with extensive Evidence-Based Design knowledge and engaged Array to complete the design and documentation. In collaboration with the Center for Health Design, the Planetree organization and the VA NJHCS, Array developed a comprehensive plan resulting in the first Pharmacy Pebble Project. In order to achieve the Evidence-Based Design goals of improved patient and staff interactions, environmental comfort and more efficient work flows, Array introduced several design innovations. First was to remove barriers at medication dispensing positions that allow for direct communication between staff and patients without compromising necessary security provisions. Second was the creation of a continuous circular work flow path from receiving, storage, distribution, assembly and checking through to direct dispensing, automated dispensing, holding and mail-out programs. This workflow resulted in minimizing traffic paths and reducing staff fatigue.
Lobby Photography: Jeffrey Totaro
Array also introduced the provision of finish materials that are less institutional in character and exhibit both patient and staff hospitality while being acoustically absorbent and readily maintainable. Specifically effective materials include flooring, ceiling and systems furniture. Consequently, the redesign of the Pharmacy has improved processing times, while maintaining a higher degree of accuracy, reducing patient wait times and increasing patient and employee satisfaction.
Top Left: High Density Storage Top Middle: Prescription Processing Top Right: Automated Picking Bottom Left: Patient/Pharmacist Consult Bottom Middle: Elevator Waiting Bottom Right: Waiting Photography: Jeffrey Totaro
Veterans Affairs Medical Center / Pebble Project Pharmacy East Orange, New Jersey
St. Albans Community Living Center Palliative Care Unit Jamaica, New York
As more veterans reach retirement and beyond, the Department of Veterans Affairs has found the need to increase the number of Palliative Care facilities at their hospitals. Array conducted feasibility studies and test-fits of three possible locations within the CLC and recommended placing the Palliative Care Unit on a floor that could provide significant cost savings. Residents rely heavily upon bonds formed with fellow patients and staff, so we designed generous common areas for veterans to congregate. Providing patients with diverse and distinct public and private spaces, including an activity room, open dining room and tub rooms helped create a home-like therapeutic environment, fireplaces, aquariums, earth tone color palettes and luxury wood-look vinyl flooring make patients feel more at ease.
Nurse Station Photography: Jeffrey Totaro
Above: Private Patient Room Top Right: Activity Room Bottom Right: Corridor Photography: Jeffrey Totaro
St. Albans Community Living Center / Palliative Care Unit Jamaica, New York
Veterans Affairs Medical Center Emergency Department Expansion New York, New York
As part of the Indefinite Delivery / Indefinite Quantity Contract with the VA Veterans Integrated Network 2, Array has worked on multiple projects at the VA Manhattan Medical Center. The New York Campus provides inpatient services in acute medicine, surgery, acute psychiatry, neurology and rehabilitation medicine. The campus is the VISN 2 Referral Center for Interventional Cardiology (i.e., angioplasty and stenting), Cardiac Surgery and Neurosurgery. This busy facility treats in and outpatients alike. Array’s projects at this campus range from Emergency Departments to Mental Health Deficiency centers.
Nurse Station Rending: Array Architects
Above: Waiting & Registration Bottom Right: Nurse Station Rendering: Array Architects
Veterans Affairs Medical Center/ Emergency Department Expansion New York, New York
The project goal is to re-plan, renovate, and expand the Emergency Department in order to enhance work flow and efficiency of the Department. The 7,000 SF ED will grow to 25,000 SF to include new ED Access, Waiting, Triage, Nurse Station, Treatment spaces, Administrative offices and a Psych-specific ED area. The scope of work also involves relocating the Eligibility / In-Take area into the Medical Center’s atrium space, renovating a portion of the Atrium, providing a new Primary Care Reception and Screening Area and a new Travel Unit, as well as relocating the Medical Fee Unit, Pre Bed Care and some Primary Care treatment rooms. The upgrades will improve patient throughput, as well as address the ED master plan for the future. Intricate Phasing of the project will take place while keeping the ED and surrounding areas in operation. A new rooftop Air Handling Unit will be provided, specifically dedicated to the ED.
VISN 4 VA Healthcare Pennsylvania/Delaware/West Virginia
Array has contracts in six Medical Centers throughout VISN 4 – from Pittsburgh and Clarksburg to the west, Wilmington to the south and Wilkes Barre to the north. A Term Contract in West Virginia has yielded many opportunities for Array’s Philadelphia and Cleveland offices to collaborate. Several projects at the Wilkes-Barre campus has allowed Array’s designers to work with a diverse group of consultants on projects from inpatient and CLC to emergency services and cancer treatment.
Creating Environments
“There’s no better illustration of our passion for helping clients realize their missions in innovative ways than the work we currently have in progress.”
L. Kent Doss, AIA, LEED AP BD+C, Lean Six Sigma Black Belt Principal and Senior Regional Vice President, Mid-Atlantic Region Practice Leader, Design
Veterans Affairs Medical Center Outpatient Medical Suites & Lab Coatesville, Pennsylvania Two projects, awarded to the same Service-Disabled led team include the renovation of Building 3 to accommodate Medical Suites, Imaging and Lab to increase the number of patients the VA Medical Center is able to see as well as decrease wait time for the patients. The renovation of Building 69 to accommodate upgrades and facilities for Physical Medicine & Rehab was awarded shortly after the Building 3 Award. Building 3 is a two-story concrete frame structure built in 1929, and with additions in 1931 and 1948, set at the T-intersection of the main buildings of the campus. Each floor plate measures 18,000 SF. Documentation of the entire project proceeded in two phases: Phase I encompasses the exterior building restoration, installation of mechanical systems, and the interior fit out of the Lower Level of Building 3. Phase II consisted of the interior fit out of the Upper Level into outpatient medical service suites. Building 69 is a one story; 24,000 SF building. The building has been renovated in phases to remain operating during construction. The design includes construction of a new indoor rehab swimming pool and support spaces. The new swimming pool will be approximately 1,250 SF and is designed with handicap accessibility.
Top: Exterior Bottom: Nurse Station Renderings: Array Architects
The design shall consider modification/upgrades to the entire building to improve patient flow and space utilization of the building. The design will also include the restoration of the old pool space and mechanical space with new windows and finishes throughout. The old pool space will become the new patient care shop for FES which is currently located in bldg #69. This project will also include switching the patient gym from bldg #38 basement to Bldg #69 and renovating the existing Bldg #38 gym for an employee fitness center.
Veterans Affairs Medical Center Women’s Clinic Wilkes-Barre, Pennsylvania
This Service Disabled Veteran-Owned Set Aside project, awarded to Array and our team of collaborators, includes the renovation of the Women’s Clinic clinical and examination space for a Women Veterans Wellness Center in order to provide comprehensive primary care for Women Veterans. The newly renovated space also includes a new entrance, waiting areas, administrative space, and support functions for outpatient mental health patient care and administrative offices. Space is located on the First Floor of Building 1 – optimizing the location of this important outpatient service to encourage use by Veterans.
Click on our Thought Leader above to learn more about healthcare for female veterans.
Exterior Rendering: Array Architects
Left: Entrance Top Right: Reception Bottom Right: Waiting Rendering: Array Architects
Veterans Affairs Medical Center / Women’s Clinic Wilkes-Barre, Pennsylvania
Veterans Affairs Medical Center Multiple Projects Lebanon, Pennsylvania
Center for Veterans Enterprise- Lebanon, PA Array Architects was awarded a second project at the Lebanon, PA facility - an training/career/counseling complex that will serve both residents and outpatients. Array designed the 23,000 SF facility next to the Residentioal Rehab and Recovery buildings. Completed in 2015, this project was awarded LEED Silver certification.
Click on our Thought Leader below to learn more about designing the Lebanon VA Center for Veterans Enterprise:
Exterior Photography: Jeff Totaro
Above: Lobby Top Right: Kitchen Middle Right: Conference Room Bottom Right: Offices Photography: Jeffrey Totaro
Veterans Affairs Medical Center / Center for Veterans Enterprise Lebanon, Pennsylvania
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to view part two of the Lebanon VA series
Veterans Affairs Medical Center / Ambulatory Surgery Corridor Lebanon, Pennsylvania
All Images: Connecting Corridors
Array renovated 12,850 SF of space within the main building to create a more spacious main corridor system built in three phases and connecting several departments including Radiology, Physical Medicine and Rehab, Lab and SPD. The project features backlit glass panels with a nature inspired theme as well as bench alcoves to create pause points and areas to rest. A connector corridor was also constructed to connect Building 1 to Building 17 and serve as a link to the VA’s Canteen (cafeteria). It creates an enclosed garden area to serve as a quiet respite area for the veterans as well as creating an Eye-wear Shop.
Veterans Affairs Medical Center ICU Overbuild Pittsburgh, Pennsylvania Array Architects has teamed with Pittsburgh based, ServiceDisabled Veteran-Owned Small Business for this Design/Build project. The purpose of this project is to design and construct an addition to the Clinical Addition Building fifth floor consisting of ICU rooms and associated support areas at the University Drive campus. After a thorough review of the Health Care Guidelines for ICU (CCU) and all applicable VA design specifications, our design team determined that the floor plan area originally suggested does not address all of the requisite design criteria. Array has developed a floor plan that accommodates each of the required items. The expanded floor plan incorporates every design element necessary to ensure the completed ICU is an operationally efficient, staff and family friendly state-of-the art Unit. The cost of the comprehensively-designed ICU was kept within the budget parameters established by the VA. The challenge of the roof addition required the project team to work with the existing reinforced structure. Steel columns and beams extended and form the two-story addition, while several overhangs beyond the existing footprint accommodate the floor plan. The solution was then clad in metal panels to give a contemporary appearance.
ICU Photography: Julia Ann O’Hara
Top: Patient Room Bottom Left: Kitchen Bottom Middle: Charting Station Bottom Right: Nurse Station Photography: Julia Ann O’Hara
Veterans Affairs Medical Center / ICU Overbuild Pittsburgh, Pennsylvania
Veterans Affairs Medical Center Emergency Department Wilkes-Barre, Pennsylvania This project provides renovations in Building 1 for the expansion of the Emergency Department. The mission is to provide state-of-the-art, high quality treatment services for unscheduled services for veterans as walk-ins and ambulance arrivals as well as augmenting service needs. The project has been phased to permit the Emergency Department to remain operational throughout renovation. Renovation also includes the replacement of air handling units on the third floor and test fit studies for best possible locations of the Emergency Department. The project includes phasing diagrams that helps the Emergency Department operate with as little phasing implications as possible. The multi-phasing’s key proposal is to allow for the renovation of an adjacent space, the Canteen, to occur prior to the renovation of the ED so that it will remain in operation. Various phases allow for changes during the Emergency Department’s operation with an attempt to never leave the Emergency Department smaller than the original size.
Top: Reception Bottom Left: Nurse Station Bottom Right: Private ED Room Rendering: Array Architects
Veterans Affairs Medical Center Oncology Clinic Wilkes-Barre, Pennsylvania
Array, as part of a SDVOSB team was awarded the contract for the Building 3 Oncology Clinic program. The mission was to provide larger treatment and waiting space as well as exam rooms, offices and support spaces as identified by the VA staff. The oncology program includes 12 infusion bays, one nurse station, three exam rooms for general oncology patients, one bone marrow exam room, public spaces, medication room, workrooms and a family zone. The waiting/reception has been enlarged and shared by the gastrointestinal and short procedure units. The spaces provide an inviting, hospitable atmosphere for patients and families and lighting will be a key in establishing a beautiful environment through state-of-the-art light fixtures. Interior finishes are durable and clean and kept within the VA standards. Finishes are VA environmentally-friendly both in material and in life cycle maintenance. The interior demolition scope included mostly the removal of masonry partitions, demolition of existing ceilings and finishes.
Above: Nurse Station Below: Infusion Bays Rendering: Array Architects
VISN 5 VA Capitol Healthcare Network
Veterans Affairs Medical Center Community Living Center Martinsburg, West Virginia
The first phase of this project is the performance of a feasibility study to determine the most appropriate site location for the placement of the Community Living Center. The team provided a detailed construction cost estimates and a detailed construction schedule during this phase. Our partner is providing Programming and Planning and brings national expertise in VA CLC design. Array is providing Architecture and Interior Design and brings their four decades of dedicated healthcare experience. The design includes the application of the VA standards officially referred to as the CLC 106. All aspects of the design are in full compliance with evidence-based healthcare design following the Planetree philosophy and its core components of healing design.
Exterior Rendering: Array Architects
Healing Environments
“Environments have the power to set our expectations, lift our spirits and inspire hope. This is what motivates me to create spaces which mitigate the challenges faced by all who enter a healthcare facility.� Patricia D. Malick, CHID, IIDA, EDAC, Lean Green Belt Principal & Practice Leader, Interior Design
VISN 6 VA Mid-Atlantic Healthcare Network
Veterans Affairs Medical Center Outpatient Center Greenville, North Carolina Collaborating with the developer on this lease-back project for the Federal government, sustainability is incorporated into the overall design as a means to improve the overall building environment and performance while respecting the construction project budget. Other sustainable and LEED compliant features in the building have overall benefits to the environment including pollution and landfill reduction, optimized energy consumption, water use reduction, and recycled and regional materials use. Innovative design features include mercury elimination, low emitting furnishings, green cleaning practices, and green education programs. This facility is LEED Silver certified. Interior finishes reflect the facility’s mission and patient profile, using evidence-based design metrics to develop a supportive interior environment that is conducive to healing the body & mind, promotes staff productivity & performance, expresses high quality design and is respectful of public monies. Information on needs and the patient population profile, including mental health requirements, were gathered at user group meetings and were used to inform the design direction and selection of finishes during the design process. Front Entrance Photography: Jeffrey Totaro
Veterans Affairs Medical Center / Outpatient Center Greenville, NC
Top Left: Lobby Top Right: Monumental Stair Bottom Left: Reception Bottom Middle: MRI Bottom Right: Check-In Photography: Tze Chen
Top Left: Dining Top Right: Infusion Middle Left: Prep/Recovery Middle Right: Waiting Bottom Left: Conference Room Bottom Right: Exam Room Photography: Tze Chen
Veterans Affairs Medical Center / Outpatient Center Greenville, NC
Left: Healing Gardens Top Right: Exterior Bottom Right: Front Entrance Photography: Tze Chen
Veterans Affairs Medical Center / Outpatient Center Greenville, NC
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