Chamber Pulse April 15

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PULSE

CHAMBER

Change

APRIL 2015

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CEO message on Change

Event significant to Bay economy

Westpac BA5 events confirms with Child sponsorship Cancer & Youth Futures

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The NZ Story

Snapped at BA5 events

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CEO MESSAGE Change – the new norm, the constant we can guarantee. As technology, our environment and our needs change so to do the norms that we used to rely on. The changes in business have been immense in the last few decades – the rules of business are the same, i.e. making sure the difference between sales and the cost of sales is positive, tax, accounting processes. But how we apply our craft of commerce is very different.

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ho would have thought that a drone could be delivering the items you purchased on-line, to your door? The questions this concept insights are incredible. Waiting at the train station in Hong Kong you can order your groceries by picture and QR code. People living in Hong Kong can order fresh green groceries in New Zealand on Thursday and have freshly cut garden vegetables delivered fresh to their door by midday on Friday. New norms that in no time are subject to change to better serve the needs of the market. The Hawke’s Bay Chamber of Commerce are also about to make change. The Team are moving into the newly developed Business Hub at 36 Bridge Street, Ahuriri. This development has been facilitated by Business HB with huge support from the landlord, the McKimm’s. The Business Hub offers a one stop shop for commercial and economic development. Business HB hold the overall lease, alongside the Chamber are NZTE, Icehouse, Callaghan Innovation, NZTE Regional Business Partner, Business Central, Food HB, Napier City Council, HB Regional Council, Hastings District Council, Export NZ and the Institute of Directors. All agencies working with industry groups to grow the commercial pie in Hawke’s Bay. While some agencies will have ‘hot seats’ in the Hub the HB Chamber team will

be permanently in situ at 36 Bridge Street, Ahuriri, Napier 4110, with our new postal address of P.O. Box 12102, Ahuriri, Napier 4110. In the conversion of the old Big Save shop the Business Hub will offer a range of spaces for meetings, functions, conferences or training and a café for meetings and discussions. All designed to make it easy to connect and support the needs of business and economic development. By the time you are reading this we should be sorting our workstations and within days will be ready to support your business enquiries and opportunities for networking. Continuing along the lines of change we will be offering an opportunity for members and nonmembers to hear from the Franklin Local Board Chairman, Andrew Baker on Thursday 23 April 2015 at 5:30pm. Andrew has experienced the challenges and opportunities role of Local Board’s within the Auckland Super City amalgamation. Andrew is happy to talk about the power and responsibility his local board has in the overall governance of the city. They have changed the course of the super council to better reflect the needs of the Franklin region, an example that may help those looking for more factual information, make up their minds regarding the pending collaboration, restructuring,

Tomoana Warehousing is a leading transport, warehousing and third party logistics provider to importers, exporters and manufactures nationwide

www.tomoanawarehousing.co.nz Contact the team on: 068735350

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amalgamation discussion or whatever you wish to call it. We welcome anyone interested in this conversation to register for this event through the HB Chamber of Commerce website www. hawkesbaychamber.co.nz or email admin@hawkesbaychamber.co.nz . We are looking forward to working from the Business Hub, a new and modern premise that will offer a wide range of services and facilities for the region.

Wayne Walford CEO Hawke's Bay Chamber of Commerce

CULTURAL AND SPORTING EVENTS ADD SIGNIFICANT VALUE TO LOCAL ECONOMIES 2

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015 Te Matatini demonstrates honour and respect to Christchurch along with 100,000 visitors. Watching the Te Matatini Championships on the weekend of 7/8 March 2015 was stirring and colourful and for the Christchurch community it was a significant economic boost with 100,000 plus people there to participate or to experience the tribute to Maori Culture. At the close of the event representatives from Ngati Kahungunu received the Mauri (the physical symbol for the spirit of Te Matatini) as Maori of Heretaunga take on the mantle for delivering the 2017Te Matatini World Kapa Haka Championships. NgaiTahu hosted a great even that saw TeWhanau aApanui from Bay of Plenty take out the major prize. The economic value of events like this is significant to a region, even though many of the teams will stay on Marae they add to the economic cycle of the region. When I see people frustrated at road closures and the number of visitors in town for events like Art Deco weekend I can’t help thinking of the value these events add. Without them we lose vibrancy, marketing opportunities and turnover for many businesses. Art Deco also received a $500,000 grant over two years from the Government to help grow the event and seeing the thousands of people in Napier from Friday night till Sunday is proof that this sort of investment and marketing pays off. The growth of Art Deco into places like Hastings driven by the Hasting City Business Association continues to spread the concept and the magic of celebrating our history, a unique history that belongs to us. Just like Art Deco,Te Matatini celebrates the Maori culture of Kapa Haka as well as promoting new and original performances to grow the relevance for today and to support the desire to grow the presence of Te Reo.

Small to Medium Business

What we need to do to ensure we are ready for events like this is to plan for marketing and communications prior to and during the events. What are you offering to the visitors and participants of these events? How can you connect to the economic benefit of these events? For Te Matatini there is a lot of work being done on Marae to ensure they are ready for the thousands of guests, sleeping, eating and practicing prior and during the event. As an event across Heretaunga this is an opportunity for communities to connect to local marae and support working bees and other initiatives that marae organisations will be driving. Be clear on your offer to maximise a win-win outcome. The ICC Cricket World cup has seen some strong benefit to Napier and Hawkes Bay. I was fortunate to attend the welcome for both the UAE and the Afghanistan teams to Napier. Even though many people will have stayed with friends and family during the weekend the additional spend in supermarkets, at service stations and in cafes is significant.

Photos courtesy of HB Today

Ph: (06) 876 5111 www.besttravel.co.nz, www.bestcruise.co.nz

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The coverage we saw on television was great and the Black Caps win against Afghanistan was fantastic. It was the best day offering postcard pictures of Napier and the throngs of people cheering our national team as well as the colourful supporters of Afghanistan. Interesting how many people were wearing orangeTui tee shirts hoping for the life changing catch on the full. Businesses in the region who see opportunities to connect with these events need to ensure they are clear on their offering and make sure agencies and visitors get to know about it. Value offerings plus good service guarantee ongoing custom for years to come. The pipeline of events that are being suggested for Hawke’s Bay is exceptional, lets prepare to maximise the opportunity instead of being frustrated at the cones stopping you from following your normal ‘route’. Plan a campaign that gets your offer out to as many people involved in events as possible to maximise your commercial opportunity. Together we can all win.

Going further, staying in touch

SO WHAT’S GONE MISSING?

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mployee theft can be devastating to a business. Theft can take a variety of forms, with misappropriation of company property, misusing company funds or fraudulent activity just a few examples. Such behaviour may result in the business incurring additional costs - to replace what has been misappropriated and/or make good on business obligations. An employer may have to implement measures to reduce or prevent further loss, distrust between business owners and their employees or between employees may occur, and there may be lowered morale in the workplace. Theft can also affect the financial stability of the business, with further significant flow on effects. Two recent cases illustrate the impact that employee theft can have. In one case an employee stole over $140,000 from her employer over the course of nearly five years, resulting in another employee being made redundant and the business owner facing the prospect of receivership. In the second case a pharmacy employee was found to be stealing prescription medication. While the value of the medication stolen was relatively insignificant at less than $130, the cost to the business of engaging a private investigator, installing hidden cameras, and the less quantifiable costs of the damage to trust and confidence and to morale within the workplace are likely to have been significantly greater. Payroll, accounts and stock management systems are some of areas where employers need robust authorisation, approval and auditing systems and processes in place to mitigate against employee theft. For advice about how to safeguard your business against employee theft or dealing with its aftermath contact Gerrad Brimble, Employee Relations Consultant or the team at Grow Human Resources on 06 878 5454.

BA5 WITH THE CHILD CANCER FOUNDATION Who: When: Time: Venue:

Child Cancer Foundation 15th April 2015 5.30 – 7.00pm Carlsson House, 201a Warren St North | Hastings | Hawke's Bay

Each year more than 175 New Zealand families will be faced with a diagnosis of childhood cancer. The Child Cancer Foundation supports these families from day one and throughout their entire journey, until they are ready to let go. The Child Cancer Foundation aims to ensure that these it is supporting more than 650 families across the country on a journey they had not planned to take. Throughout the country the Foundation's dedicated Family Support team connects with families upon diagnosis and continue to offer targeted practical and meaningful assistance in hospital, at home and, with the help of the Foundation';s branch members (parents and volunteers), in the local community. Children who have cancer (aged between 0-12 years old), along with their

siblings and families, are able to access services offered by the Child Cancer Foundation. To be able to support these families, the Foundation must raise at least $6 million every year. It receives no direct government funding, so achieves this ambitious target through a variety of national and local fundraising activities, as well as the generosity of organisations, individuals, grants, donations and sponsorships. What to expect–come along and find out what we do at the CCF in Hawke’s Bay, learn about our Beads of Courage programme see our Family Place and chat to our staff. Bring some cash to buy a raffle ticket to win some prizes!!

BA5 WITH YOUTH FUTURES Who: When: Time: Venue:

BA5 with Youth Futures 29th April 2015 5.30 – 7.00pm TBA

Youth Futures is employers, schools, community organisations and government bodies, working together to protect our future workforce and ensure our young people are in work. It is led by the HB Youth Futures Trust, and chaired by Hamish Whyte (Furnware). In the 3 years that Youth Futures has been going, we have put over 170 students into work experience placements, organised for over 500 Year

7 & 8 students to connect with employers and had over 50 employers engaged in Youth Futures activities. Join the Trustees and staff to hear about the work of the Hawke’s Bay Youth Futures Trust in safeguarding the workforce of the future. “What I like about it is that we sit in the same room as MSD, HDC, EIT, employers, iwi and school principals and we find solutions together" said Hamish Whyte.

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WESTPAC CONFIRM THEIR SUPPORT FOR HAWKE’S BAY BUSINESS AWARDS.

Westpac Area Manager for East Coast and Central Plateau, Steve Pinder, was delighted to confirm Westpac’s commitment to sponsoring the Hawke’s Bay Chamber of Commerce Business Excellence Awards as Naming sponsor for a further two years. Steve said “As the major supporter of the Business Awards we’re delighted, once again, to be showcasing the achievements of businesses in Hawke’s Bay”. “At Westpac we believe it’s vital to recognise and acknowledge the contribution local and regional businesses make to the New Zealand economy and are looking forward to hearing more about the finalists and winners in the months to come.”

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Chamber CEO Wayne Walford said, ‘the awards are a great way to have your business compared with similar sized businesses in the region’. ‘The judges feedback is like having a business consultant analyse your business for free’, he said. 2014 NZME small business award winner Architecture HDT used the judge’s feedback from their entry in 2013, in their 2014 entry and were successful in winning their category.

“CASH OUT” OF RESEARCH AND DEVELOPMENT TAX LOSSES

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here was recently some good news for companies that incur significant costs on research and development (R&D). From 1 April 2015 it is proposed that certain companies will be able to “cash out” tax losses arising from such R&D costs. This essentially means, that rather than having a tax loss that is carried forward to future tax years, those companies can apply to receive the tax effect of that loss in “cash” now, in the form of a refundable tax credit. This provides the company with a cash flow timing benefit as it does not have to either wait until it is in a profit position to make use of its losses or worse forfeit tax losses due to continuity breaks. The law change is primarily aimed at assisting start-up firmsthat are engaging in intensive R&D activity. It is proposed that strict criteria will apply for use of the new rules. These include, for example, “wage intensity criteria” which look at the proportion of a business’s wage and salary costs that are attributable to R&D. If you would like to know more about the proposed law change you can contact Greg Neill, Tax Advisor at Crowe Horwath, on (06) 872 9250. This information is general in nature and readers should seek specialist advice before making financial decisions.

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resbyterian Support East Coast is pleased to announce the launch of the Enliven Centre, the official opening of which will take place on Thursday, 23rd April 2015. With a rapidly increasing population of over 65’s in the Hawke’s Bay region, the Enliven Centre comes as a response to the community’s growing demand for a designated place where the older people/ kaumaÂŻ tua of Hastings and Napier can go to participate in a range of fun social activities. Well-situated at the old Park Estate building on Pakowhai Road, the Centre offers a disability-friendly environment with trained staff. “The last few years have demonstrated the need for us to find a designated venue for the Enliven Day Programme service,â€? says Enliven Community Services Manager, Rebekah Charlton. “We were running the programmes from hired premises, which limited the activities, staff and outcomes of the programmes. The attendees are giving the building a new lease of life, and we now have the room to grow and deliver more comprehensive and innovative programmes.â€? Enliven’s Day Programme service serves to complement their restorative homebased support service, which endeavours to keep older people as independent as possible by providing tailored programmes that enable them to stay in their own homes longer.

THE NEW ZEALAND STORY IS MORE THAN JUST OUR SCENIC BEAUTY.

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he New Zealand Story toolkit, launched in November 2013, helps companies to gain a competitive advantage by sharing a strong, consistent story about what New Zealand has to offer in international markets. It’s about broadening the perception of New Zealand internationally, beyond the scenic beauty of the country to include attributes like our innovation and resourcefulness, our integrity and our welcoming, friendly approach. There are three chapters to this story: • Open Spaces - our land and sea, our guardianship of these spaces and the inspiration they provide •  Open Hearts - our warm and welcoming nature, the result of coming from a small country, and the integrity we demonstrate •   Open Minds - from our isolation and our place on the edge of the world, we have become ingenious, resourceful problem solvers.

•   Resources are produced to the highest quality. These are available in high resolution / high definition. For more information about the New Zealand story go to: http://www.nzstory.govt.nz

New Zealand’s invitation to the world? •   Welcome to the country of open spaces, open hearts and open minds. • A fresh outward way of thinking means we have great products and services - and an ability to partner for growth. •   Together we can do amazing things. Room for Reflection: One of the images from the New Zealand Story asset library.

What does this mean for New Zealand businesses? They have access to over 100 images and a three-minute film encapsulating the three chapters: Open Spaces, Open Hearts, Open Minds. The toolkit will grow as fresh imagery, AV footage and other resources are developed. The toolkit offers: •  consistent messaging: both the public and private sectors, including leading exporters, developed the story and will help to share it – so we’ll have more impact over time •  easy access – sign up at www. story.newzealand.com to view and download resources •  resources that can be used and reproduced free of charge, as long as they are not intended for paid advertisements Ț -5552

ENLIVEN CENTRE OPENS

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TOWARDS 2025 - THE LOGISTICS FOR LOCAL EXPORTERS

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omoana Warehousing Ltd provides logistics solutions for storage and transport of other company’s products. The seasonal harvest of produce that moves between paddock, packhouse and port add up to many truck movements and an exceptionally busy time for our transport team. This can place a big burden on the infrastructure of the region, requiring more people and trucks, everyone working longer hours, the roads solid with the added traffic, and much of this trying to cross the Napier Port gates to reach the next departing ship. Our business typically finds that we move more than 50% of our annual container volume between February and May. A later peak this year, due to the cooler summer, can mean delays for trucks with more trucks arriving at the same time than loading / unloading capacity allows. This year Napier Port has taken proactive steps to reduce these delays. Recent changes have reduced the queues but there is still the risk of too many trucks arriving all at once-perhaps with cargo for an imminently departing vessel. Napier Port has therefore proposed a

Vehicle Booking System, where every truck visit will require a prior booking. The challenges to accommodate such a booking system will not so much be with the transport operator, but rather the exporter and packhouses having to plan well ahead and extend the working day to match Napier Port and available booking slots. Many exporters do not presently have the capability to load containers out from 6 am to 11pm, and a common characteristic of the Hawke’s Bay export market is being able to react quickly to customer demand. This can be receiving an order (or a Letter of Credit) at 3pm, to catch a port cut-off by 6pm. In 2014 the Government set a goal to double our exports by 2025 to $64 billion. The result will be an increase in containers leaving NZ via Napier Port. In Hawke’s Bay we’ll have to carefully consider how we manage, and invest in, our infrastructure that is the lifeblood for our export community. This is an exciting time to be involved in this growth, and we at Tomoana are proud to perform a small part in the supply chain for so many of Hawkes Bay’s great export successes.

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SAMSUNG ANNOUNCES GALAXY S6

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t’s that time of year when the world’s hardware manufacturers start pulling new, award winning, devices out of the hat. Samsung has done it again with the Galaxy S6 and S6 edge smart phones - Android operating system based smart phones designed to eclipse the popularity of the Galaxy S5 and the four other models to come before it. The Galaxy S6 will be released here in New Zealand in April. For the technically minded, the flag ship Android handsets improve on previous models’ processing power. They integrate the world’s first 14nm 64-bit mobile central processing unit technology in combination with the 64-bit Android operating system. They also have a high quality 16 megapixel super-fast back loading camera which starts in just over half a second as well as a 5 megapixel front loading camera. Charging is 1.5 times faster than the Galaxy S5, giving two hours of high definition (HD) video play after 10 minutes of charging. You can also charge the new phones wirelessly, something Nokia has been doing with its Lumia Windows Phones for a while now. They come in glass and metal designs. The glass body is available in white pearl, black sapphire, gold platinum, blue topaz, and green emerald. This design required unique glass moulding technology. New Zealanders will shortly be able to enjoy the convenience of mobile payments. Samsung has a partnership with Semble - a ground breaking New Zealand industry collaboration, bringing together Paymark and mobile network operators (2degrees, Spark and Vodafone) with banking partners (ASB and BNZ) to offer an integrated mobile wallet experience to Kiwis. The Samsung Galaxy S6 and Galaxy S6 edge and more than 700,000 Samsung devices will be able to make smartphone payments using Semble. This is set to launch early 2015.

SNAPPED BA5 WITH INC & CO

BA5 WITH CACI CLINIC NAPIER

CHAMBER EVENTS Key dates for your diary Book at www.hawkesbaychamber.co.nz BA5 with Child Cancer – 15 April

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BA5 with Youth Futures - 29 April

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