February 2015 Volume XXIII Number II
w w w. EastBayAdjusters.org
Since 1993 with East Bay!
Plan Now To Attend the First Morning CE Session of the year
FREE MORNING CE Course 8:30-11:30 am
DNA of Fire Investigations “Sword Or Shield” at February 11, 2015 EBCA
Free morning CE course to provide three (3) CE credits to be followed by regular luncheon meeting - see page 7
Staples Returns for January EBCA Case Law Review - see page 6
Ulises Castellon, CPCU RPA Fire Cause Analysis
Sally Noma Jang & Associates.
Ulises Castellon, CPCU, of FIre Cause Analysis, will be joined by Sally Noma, senior associate with Jang & Associates at
Zio Fredo’s Restaurant 611 Gregory Lane Pleasant Hill, CA 94523
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East Bay Claims Association News Network • February 2015 The East Bay Claims Association is a charitable and educational organization that is dedicated to the betterment of Insurance Claims Professionals, through: continuing education; industry knowledge and contacts; and a strong commitment to integrity and respect in networking.
2015 OFFICERS
President
Vice President
Secretary
Treasurer
Joe Baughman
Gemma Houser
Michelle Windsor
John Ehlert
(925) 788-3875
(510) 803-7069
(925) 872-6333
(925) 469-8000
SRI Environmental
jbaughman@srienviro.comm
Paul Davis Restoration
gemmahouser@hotmail.com
CRDN
michelle.windsor@crdn.com
Past President
Jodi DeVillier
JR Structural
Coast Construction Company
john@jrstructural.com
jodi@coastconstruction.com
(510) 533-7168
2 0 1 4 B O A R D O F D I R E C T O R S (President to appoint 2015 Board members) Ray Depa
Crawford & Co. Speakers Committee
Robert Mah RGL Forensic Accountants Finance Advisor
Bryan Harrison Association News Network, Inc. Newsletter/Webmaster
Lynna Harrison Association News Network, Inc. Membership Chair
Karin Landry Van de Poel, Levy & Allen, LLP Legal Counsel
Eric Lewis CRDN Greater Bay Area Golf Tournament Committee
Stevan Muir
Kathleen Taylor Paul Davis Restoration East Bay CCNC Voting Rep/Special Events
Latasha Wallace
Lisa Winn TempHome Services CCNC Voting Rep
AAA
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3
East Bay Claims Association News Network • February 2015
2015Upcoming Events
Details and Updates at EastBayAdjusters.org
Wednesday, February 11, 2015 Morning CE Course, followed by Luncheon “DNA of Fire Investigations”
FEBRUARY 2015
Ulises Castellon, CPCU, of Fire Cause Analysis, will be joined by Sally Noma, senior associate with Jang & Associates Start time 8:30 am check-in 8am Break 9:30 to 9:45 • End time 11:30 - three (3) CE Credits Regular (paid) Luncheon to follow
VOLUME XXIII . NUMBER II
2 3 5 6 7 8 9 10 11 12
• 2015 EBCA Officers & Board of Directors • EBCA 2015 Upcoming Events & Speakers • EBCA Designated Charitable Beneficiaries
Wednesday, March 11, 2015
• 22nd Annual CCNC - “Hot August Claims!”
Luncheon Meeting
• Bill Staples Returns with Annual Legal Update at January 14, 2015 EBCA Luncheon Meeting
Wednesday, April 11, 2015
• DNA of Fire Investigations - FREE morning CE seminar Febraury 11, 2015 to be followed by regular luncheon
Wednesday, May 13, 2015 Morning CE Course, followed by Luncheon
tba
“Handling Earthquake Claims with EQ Insurance Expert Dan Dyce
• People On The Move
Start time 8:30 am - check-in 8am Break 9:30 to 9:45 • End time 11:30 three (3) CE Credits Regular (paid) Luncheon to follow
• East Bay Claims A.N.N. Services Directory • Association News Network Job Connection classified ads • Handling Earthquake Claims MORNING CE Seminar followed by regular luncheon - Wednesday, May 13, 2015 • Join EBCA NOW & SAVE for 2015!
www.EastBayAdjusters.org
EBCA Mission Statement:
The East Bay Claims Association is a charitable and educational organization that is dedicated to the betterment of Insurance Claims Professionals, through: continuing education; industry knowledge and contacts; and a strong commitment to integrity and respect in networking. In order to accomplish this mission, the Association provides a forum and network for insurance claims professionals to meet and share information. This forum and fundraising events held by the group also help to connect insurance claims professionals in local communities and expands public awareness of the work performed by insurance claims professionals.
EBCA Designated Charitable Beneficiaries Include: 3 Bay Area Crisis Nursery
3 Childrens’ Hospital Oakland
3 Insurance Industry Charitable Foundation 3 Food Bank of Contra Costa & Solano Counties
3 American Foundation for Suicide Prevention
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East Bay Claims Association News Network • February 2015
Join or Renew Your EBCA Membership Now for 2015!
The 2015 East Bay Claims Association Membership Drive is now in full swing! Annual membership do provide a significant financial support to the organization. And, a strong membership helps to keep a non-profit like EBCA viable and alive. Without all of us together there would be no EBCA. “We really appreciate all the support this organization has enjoyed the past several years,” stated EBCA President Joe Baughman. Overall membership and meeting attendance has been consistent and substantial. Still, the sense that there aren’t many adjusters at any given function remains pervasive. “As with all our sister groups, we continue to encourage the carrier claims people and independent adjusters participate, and to become more involved,” Joe added. “East Bay Claims Association is always committed to maintaining a high degree of professional courtesy within our ranks.”
The organization has been actively taking measures to continue to raise its standing within the community at large, as well. As an established charitable 501c(3) non-profit organization, EBCA has added the status of the Continuing Education Provider credential to the reasons to be more involved. There seems to be a bit of a revival of carriers supporting their claims people joining and supporting their local associations. The EBCA Board has opted to continue to offer annual FREE Memberships to insurance claims adjusters. Completion and submission of a simple membership application now allows all such claims people the benefits of membership. Sign up or renew now at www.EastBayAdjusters.org.
Join EBCA Now for 2015!
Membership at: EastBayAdjusters.org or contact Membership Chair, Lynna Harrison: 925-785-7021
San Francisco/San Mateo/Mtn View 800/439-8833
Novato
415/493-2211
Napa County/Vallejo/Benicia 800/648-1608
Concord
800/480-TIDY
Oakland/Alameda 510/351-0581
Livermore/Hayward 925/960-1377
Fire • Water • Smoke • Odor • Mold • Trauma • Vandalism Residential • Commercial
www.servicemasterclean.com
Adjusters May Now Join for Free!
Be A Mem Play ber Pa r A t!
East Bay Claims Association News Network • February 2015
22nd Annual Claims Conference Planning Underway
E
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ver-learning, ever-growing, the Claims Conference of Northern Calfiornia, Inc. - a California non-profit corporation - is off and running with planning for the 22nd annual event. To be held Tuesday and Wednesday, August 11-12, 2015,
the newly formed CCNC 2015 planning committee elected “Hot August Claims” as their theme for the event, as they start the new year. Comprised of representatives of local and regional insurance claims associations, the CCNC holds fast to its long-standing tradition and reputation for a top-notch continuing education conference and trade-show.
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Structural Evaluations & Reports Residential Remodels, Additions, & New Homes
Incoming President, Jack Corry, and Vice President, Tami Umland, both representatives of the Sacramento Claims Association, have laid the groundwork for what appears to be top-notch dynamic event. “Hot August Claims” is a theme befitting not only the Summer timing of the event, August 11-12, 2015 but in a big way plans Hyatt Regency for a sizzling conferDowntown Sacramento ence and trade show. With the early dates this year, the committee is positioning itself to get off on the right foot. Exhibit booth registration and sponsorship options are both scheduled to open in early February for returning exhibitors and sponsors, respectively. Following three years of experimenting with a CCNC Dinner Banquet, the committee agreed to forego the banquet this year. By all appearances, most folks prefer to have the time between the end of the first day and the evening’s casino night be left Continued page 8
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East Bay Claims Association News Network • February 2015
Staples Returns for Annual EBCA Case Law Review By Lynna Harrison Photos by Bryan Harrison - Association News Network
East Bay Claims Kicked off the New Year with their regular second Wednesday Luncheon, Wednesday, January 14, 2015, at Zio Fredo’s in Pleasant Hill. Perennial guest speaker, Attorney Bill Staples, of Archer Norris, presented an overview of the most interesting cases from 2014. "I am not here to preach law,” Staples said. “I am bringing you light-hearted cases." He referenced a number of cases he found significant, interesting, and some amusing. While he did not bother to site the cases specifically, he did say that if anyone needed that information he would be happy to provide it. One of the most significant cases he touched on involved an adjuster who basically crossed the line with his insured, and ultimately getting personally named in a subsequent lawsuit for mistreatment of his Insured. Staples cautioned to be careful not to cross the line. Michelle Windsor-Baughman won the 50/50/raffle prize. Please join us for the first EBCA Continuing Education Course February 11, 2015. It’s a free morning session, running from 8:30 to 11:30 at Zio Fredo’s. Three (3) CE credits will be provided. See the next page for details. The regular Monthly Luncheon will follow.
East Bay Claims Association News Network • February 2015
DNA of Fire Investigations
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FREE MORNING CE Course 8:30-11:30 at February 11, 2015 EBCA am Free morning CE course to provide three (3) Continuing Ed credits followed by regular luncheon meeting
“Sword Or Shield”
“The DNA of Fire Investigations – NFPA 921 – Sword or Shield ” This program utilizes visually compelling fire cases to illustrate effective forensic fire investigations. The discussion evolves to the discussion of the evaluation of the expert and their findings. The insurance claims professional’s responsibilities extend beyond the technical ability to resolve issues of: coverage, liability and damages. The process of investigation, evaluation and resolution is one that relies on good judgment to discharge their contractual responsibilities to their customers. The insurance claims professional’s responsibilities include the demanding challenge of evaluating the technical abilities of experts. The investigation, evaluation and resolution of coverage, liability and damages require good judgment to discharge their contractual responsibilities to their customers. They aren’t expected to be experts. They are expected to use good judgment in evaluating experts.
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Ulises Castellon, CPCU RPA Fire Cause Analysis
Join the EBCA for our first Continuing Education Course of the Year!
Wednesday
February 11, 2014 featuring guest speakers
Ulises Castellon, cpcu rpa Fire Cause Analysis
Sally Noma Jang & Associates
at
Zio Fraedo’s 611 Gregory Lane, Pleasant Hill, CA 94523 8am check-in • 8:30-11:30am FREE CE seminar Regular Luncheon from 12:00 noon - 1:00pm
FREE to 2015 Adjuster Members Adjusters Now Join for FREE
(suggested $10 donation to the EBCA Charitable Fund) $45 Non-Members/Guests or No Reservations
$35 for current paid 2015 Associate Members Purchase your lunch online, at:
www.EastBayAdjusters.org
Otherwise, for payment by cash or check at the door, please make reservations now with
2013 EBCA Secretary, Michelle Baughman:
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East Bay Claims Association News Network • February 2015
People On The Move is service provided to industry professionals intended to keep our readers informed on changes going on in the community. To submit your announcement, email: bryan@associationnewsnetwork.com, or go to the People On The Move link on our site: www.AssociationNewsNetwork.com
BLUE SKY DAWNS NEW NAME . . . . . . . . . . . . . . . .BRIGHT LEAF CLEANERS
“I would like to announce that Blue Sky Cleaners has undergone a name change, to Bright Leaf Cleaners,” stated John Morrison, President of Restoration at Bright Leaf Cleaners. “We are the fabric restoration and dry cleaning experts that specialize in the recovery of clothing and textiles damaged by fire, smoke, water and mold,” he explained. “We can also provide you with an emergency order of clothing and other items to help those affected resume everyday life,” he continued. “In most cases, emergency orders can be completed and returned within 24–48 hours.” A proud member of North American Restoration Drycleaners, Bright
Leaf Cleaners provides textile restoration throughout Northern and Central California. They have been selected as one of America's Best Cleaners. John Morrison may be reached at: 209-601-6899, or john@blcleaners.com
22nd Annual CCNC - “Hot August Claims” continued from page 5
open to explore some of the fine dining in the immediate area adjacent to the Hyatt Regnecy in Downtown Sacramento. Additionally, the opening night welcoming festivities will left to wishing to partake within their own groups. “We started the welcome reception concept as a thank you to our exhibitors some years ago,” said returning Exhibitor Committee CoChair, Lisa Winn. “As it was expanded with the early afternoon opening session to a general event, most have found the reception has become unnecessary.” “We are excited about topics on the discussion table, and potential presenters for this year,” stated an enthusiastic President Corry. “CCNC is an event people look forward to, and we are committed to making it the best we can,” he added. Stay tuned in the coming weeks and months for more. Site updates will be forthcoming at www.ClaimsConference.org, or Like the CCNC Facebook page: www.facebook.com/TheCCNC.
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East Bay Claims Association News Network • February 2015
East Bay Claims AssociationNewsNetwork Services Directory Paid Sponsorship listings directory - for info on being included, call 925-785-7021, or email: lynna@AssociationNewsNetwork.com
ACCIDENT RECONSTRUCTIONISTS
ELECTRONICS RESTORATION
CONTRACTORS-ASBESTOS/LEAD/MOLD REMEDIATION
ENGINEERS - FORENSIC
BOSTER, KOBAYASHI & ASSOCIATES - Michael Kreutzelman Serving the United States 24 hr. (925) 963-9653 • (925) 447-6495 and Overseas Fax (925) 447-6589 ALLIANCE ENVIRONMENTAL GROUP - Ed Work 3545 Victor Street www.alliance-enviro.com • (408) 830-9700 Santa Clara, CA 95054 info@alliance-enviro.com • Fax(408) 980-9749 AMERICAN TECHNOLOGIES, INC. - Kyle Pickett 30911 Wiegman Road kpickett@amer-tech.com • (510) 429-5000 Hayward, CA 94544 Fax (510) 429-5010 JM ENVIRONMENTAL, INC. - John Moore & the JM Team PO Box 2189 www.jmenvironmental.net • (916) 726-0304 Granite Bay, CA 95746-2189 Fax (916) 726-0340 P.W. STEPHENS ENVIRONMENTAL, INC. - Steve MacFarlane/Kim MacFarlane 4047 Clipper Court www.pwstephensinc.com • (510) 651-9506 Fremont, CA 94538 Fax (510) 651-7702
CONTRACTORS - ELECTRICAL
TUCKNOTT ELECTRIC CO. - Robert A. Tucknott 6850 Regional St. Suite 110 tucknottel@aol.com • (925) 931-0800 Dublin, CA 94568 www.Tucknott.com • Fax (925) 931-0817
CONTRACTORS - GENERAL/RESTORATION
BELFOR USA - Dave Warters/Lisa Schwichtenberg 2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110 Hayward, CA 94545 david.warters@us.belfor.com COAST CONSTRUCTION - Steve Mink/Jodi DeVillier 718 Kennedy St www.CoastConstruction.net • (510) 533-7168 Oakland, CA 94606 24 Hr Em: (510) 773-6379 K2GC GENERAL CONTRACTOR, INC. - Ken Turnage We treat your home as if it were our own, www.K2GCinc.com • (925)754-5232 and value your time as we do our own. K2GC@comcast .net MARK SCOTT CONSTRUCTION, INC. - Troy Brincat/David Dickerson Residential & Commercial msconstruction.com • Pl. Hill: (925) 944-0502 24 Hour Em Service Fairfield: (707) 804-8880 • Stockton: (209) 982-0502 SPRINGS CONSTRUCTION - Murat Zelinki 881 Hurlingame Ave. (650) 888-5150 Redwood City, CA 94063 www.SpringsConstruction.com WINGARD CONSTRUCTION - Nichole Norton 2 4 Hr. Em (800) 232-7150 One-Call Contractor for all your Corp. office: (925) 689-9322 reconstruction needs email@wingardconstruction.com • Lodi: (209) 368-2464
CONTRACTORS - MICROBIAL REMEDIATION
ALLIANCE ENVIRONMENTAL - Ed Work 3545 Victor Street www.alliance-enviro.com • (408) 830-9700 Santa Clara, CA 95054 info@alliance-enviro.com • Fax(408) 980-9749 AMERICAN TECHNOLOGIES, INC. - Kyle Pickett 30911 Wiegman Road kpickett@amer-tech.com • (510) 429-5000 Hayward, CA 94544 Fax (510) 429-5010 BELFOR USA - Dave Warters/Lisa Schwichtenberg 2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110 Hayward, CA 94545 david.warters@us.belfor.com P.W. STEPHENS ENVIRONMENTAL, INC. - Steve MacFarlane/Kim MacFarlane 4047 Clipper Court www.pwstephensinc.com • (510) 651-9506 Fremont, CA 94538 Fax (510) 651-7702
Deadline for all Submissions for the March 2015 issue is
February 20, 2015 info@AssociationNewsNetwork.com • 925-785-7021
ERS - ELECTRONICS RESTORATION SERVICE - Andrew Titley 8698 Thornton Ave. www.ers-us.com • (510 ) 775-1959 Newark, CA 94560 andrew.titley@ers-us.com I-ENG-A® OF CENTRAL CALIFORNIA A Division of Pauli Engineering, Inc www.pauliengineering.com • (559) 237-4408 Cause & Origin Investigations, Plans for building reconstruction.
ENGINEERS - STRUCTURAL
JR STRUCTURAL ENGINEERING, INC. - John Ehlert 600 Main Street, Suite E www.JRStructural.com • (925) 469-8000 Pleasanton, CA 94566 john@jrstructural.com
ENVIRONMENTAL TESTING & CONSULTING
BLOCK ENVIRONMENTAL - David Block, PhD 2274 Tamarisk Ct. (925) 925-682-7200 • Fax: (925) 686-0399 Discovery Bay, CA 94505 dblock@blockenviron.com
FIRE INVESTIGATORS
FIRE CAUSE ANALYSIS - Ulises Castellon, CPCU Throughout California, Arizona (800) 726-5939 • Fax: (510) 649-3099 Nevada, Oregon, N. Dakota & Minnesota inquiry@fcafire.com
FLOOR COVERING
FLOOR COVERINGS INTERNATIONAL - Steve Taylor 5757 Sonoma Dr. (925) 426-8800 Pleasanton, CA 94566 steve.taylor@floorcoveringsinternational.com
LEAK DETECTION/PLUMBING
AMERICAN LEAK DETECTION - Hillel Salomon P.O. Box 438 (800) 353-LEAK (5325) Berkeley, CA 94701 www.AmericanLeakDetection.com BULL’S EYE LEAK DETECTION - Daniel Spatz P. O. Box 73114 www.BullsEyeLeak.com • (916) 760-8944 Davis, CA 95614 office@bullseyeleak.com • Fax (916) 760-8970
OVERSPRAY REMOVAL
NATIONWIDE OVERSPRAY - Eric Gerencser Benicia, California www.overspray.net • (925) 408-5909 Safe Overspray Removal eric@overspray.net • (800) 345-1269
PROPERTY RESTORATION - CLOTHING SPECIALISTS
BRIGHT LEAF CLEANERS - Robert Strong Garment Restoration - Nobody CARES about you more (925) 455-6000 Bob@blueskycleanersca.com Fax (925) 445-6002 CRDN - Steve Depper/Michelle Windsor 2094 Mt. Diablo Blvd. (877) 939-1588 Walnut Creek, CA 94596 www.crdngba.com FRSTeam - Jim and Courtney Nicholas 3201A Investment Blvd Natalie Lagorio: nlagorio@frsteam.com • 510-723-1000 Hayward, CA 94545 Liza Andrade: landrade@frsteam.com • 510-723-1000
PROPERTY RESTORATION/CONTENTS
AMERICAN TECHNOLOGIES, INC. - Kyle Pickett 30911 Wiegman Road kpickett@amer-tech.com • (510) 429-5000 Hayward, CA 94544 Fax (510) 429-5010 BELFOR USA - Dave Warters/Lisa Schwichtenberg 2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110 Hayward, CA 94545 david.warters@us.belfor.com SERVICEMASTER OF LIVERMORE/HAYWARD - Bassam Kneizeh/Kelly Banducci 1001 Shannon Ct. Ste C (925) 960-1377 Livermore, CA 94550 Fax (925) 960-1376 continued next page
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East Bay Claims Association News Network • February 2015
E.B.C.A.N.N. Services Directory PROPERTY RESTORATION/CONTENTS - continued
SERVICEMASTER OF NAPA COUNTY, VALLEJO & BENICIA - Eric Larson/Lynn Fuller P. O. Box 6867 smnvb@interx.net • (800) 648-1608 Napa, CA 94581 Fax (707) 257-1608 SERVICEMASTER OF OAKLAND/ALAMEDA - Jean Hughes 14498 Wicks Blvd servicemastereastbay@comcast.net • (510) 351-0581 San Leandro, CA 94577-6712 Fax (510) 351-4704 SERVICEMASTER OF SAN MATEO/SAN FRANCISCO - David Decker 439 Eccles Ave. david@smsanfran.com • (650) 593-4700 S. San Francisco, CA 94080 Fax (650) 873-6334 SERVICEMASTER RESTORATION SERVICES - Robert Scott Serving Contra Costa rscott@sharjo.com • (800) 480-TIDY & Marin Counties www.svmcleaning-restoration.com
POSITIONS AVAILABLE
CLAIMS INDUSTRY PLACEMENTS
Gary E. Mingus, GEM Search Group provides both Temporary, Temp to Hire and Direct Hire placements in the Insurance Industry also, placing Vendors related to the Insurance Industry. Call Gary Mingus 866-935-4426 or email to Gary@GEMSearchgroup.com. Serving the Insurance Industry since 1995.
PROPERTY RESTORATION ESTIMATORS/PROJECT MANAGERS
BELFOR Property Restoration is seeking the best Property Restoration Estimators/Project Managers to join our team. Our Sacramento, Modesto, San Jose, San Francisco and Santa Rosa locations are expanding in both large loss and small loss opportunities. Restoration, Construction, Insurance Program, and Xactimate experiences preferred. We offer stability, world class training, travel, company vehicle, virtually boundless career opportunity, and a full benefit package. Applicant information will be viewed with absolute confidentiality by GM level only E-mail resume to: BELFORSacramentoHR@us.belfor.com
Submit Your Job Connection ad to:
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Run Your Ad Network-Wide for a net rate of just $164/mo. Next Deadline for submissions is February 20, 2015 call 209-229-8240 or fax FAX# 209-229-8328 info@AssociationNewsNetwork.com
The East Bay Claims Association News Network© is a production of Association News Network, Inc. Published monthly as a free service to the EBCA with a commitment and dedication to the promotion and betterment of this professional organization. The views and comments expressed within the articles herein do not necessarily reflect the views of A.N.N., Inc. or EBCA. Both the publisher and the association assume no responsibility for any opinions and/or statements offered by contributing authors to the publication. Acceptance of advertising material does not constitute endorsement of the products or services offered. A.N.N., Inc. reserves the right to reject any advertising copy or placement. We encourage industry support of this professional organization - its monthly newsletter publication and web site. Go to:
www.EastBayAdjusters.org
Please submit articles for consideration by email, to: Bryan Harrison, Publisher
For Advertising opportunities and information, contact: Lynna Harrison, New Accounts Manager
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East Bay Claims Association News Network • February 2015
Morning Certification Seminar
11
Handling Earthquake Claims Wednesday
May 13, 2015 Start time 8:30 am - check-in 8am Break 9:30 to 9:45 • End time 11:30 three (3) CE Credits Regular (paid) Luncheon to follow This is a class taught by an experienced earthquake claim manager that teaches insurance adjusters about; the internet tools specific to earthquake claim handling, earthquake policy coverage; how to avoid pitfalls when handling an earthquake claim; how to determine if a crack was caused by an earthquake or by some other cause; how to determine non-structural vs structural earthquake damage; guidelines on when to engage an engineer or other expert on an earthquake claim; pictures of what earthquake damage looks like; and how to properly repair earthquake damage.
Plan NOW to join The EBCA for another FREE morning Continuing Education Accredited Seminar with Noted Earthquake Claims Authority
Dan Dyce
on Handling California Earthquake Claims Free morning CE course to provide three (3) Continuing Ed credits at Zio Fredo's 611 Gregory Lane Pleasant Hil, CA 94523
To be followed by regular luncheon meeting - go to EastBayAdjusters.org
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