SABAF - ANNUAL REPORT 2016
85
CHAPTER 4 - SOCIAL AND ENVIRONMENTAL SUSTAINABILITY
SABAF and customers SALES ANALYSIS
THE QUALITY SYSTEM
Countries and customers
Countries Customers
14
2016
2015
54
52
293
288
See the Management Report for the analysis of the breakdown of revenues by product family and by geographic area.
The quality management system is integrated with the environmental and workplace safety management systems, and it is aimed at allowing for the following objectives to be achieved: a. to increase customer satisfaction, through the understanding and satisfaction of their present and future needs; b. continuously to improve the processes and products; c. to involve partners and suppliers in the continuous improvement process, favouring the “comakership� logic; d. to develop human resources; e. to improve the business performance.
In coherence with the commercial policies followed, a large part of the active commercial relationships is characterised by relationships consolidated in the long-term. There are 31 Customers with annual sales of over one million Euro (34 in 2015). The distribution by classes of sales is the following:
Current costs for quality IN THOUSANDS OF EURO
2016
2015
Product certification
129
91
2016
2015
< 1,000 Euro
50
43
Quality system certification and management
26
27
from 1,001 to 50,000 Euro
176
174
Equipment and measuring devices (purchase)
103
84
from 50,001 to 100,000 Euro
23
26
Equipment and measuring devices (calibration)
30
47
from 100,001 to 500,000 Euro
50
43
Technical rules, software and magazines
5
2
from 500,001 to 1,000,000 Euro
13
11
Training
0
0
Tests at external laboratories
16
6
from 1,000,001 to 5,000,000 Euro
26
26
309
257
> 5,000,000 Euro
5
8
2016
2015
Equipment and measuring devices (purchase)
131
74
TOTAL
131
74
In addition to the management structure at the Ospitaletto site, the sales network is based on the subsidiary companies in Brazil, Turkey, the USA and China and on the representative office in Poland. There are 11 active agency relationships, mainly relating to non-European markets.
14 With sales exceeding 1,000 Euro.
TOTAL
Investments for quality IN THOUSANDS OF EURO