Non-financial indicators Key
2013
2012
2011
Human capital
Average age of employees
Level of education
Staff turnover
Hours of training per employee
Investment in training/sales 4
(sum of age of employees/total employees at 31/12)
(number of university and high school graduates/total employees at 31/12)
(employees who resign or are dismissed/ total employees at 31/12)
(average hours of training per employee)
years
%
%
hours
%
36.6 36.2 35.9
54.5 51.7 50.7
7.1 5.6 5.0
18 16.1 12.3
0.45 0.42 0.42
Structural capital
%
Hours spent on new product development/ total hours worked
IT budget (capital expenditure + current expenses)/sales
0.6 0.8 0.6 1.9
2.0
1.8
Hours spent on process engineering/ hours worked (hours spent on contract work for construction of new machinery for new products or to increase production capacity/total hours worked)
Capital expenditure on tangible assets/sales
7.2 10.1 9.2 Capital expenditure on intangible assets/sales
0.4 0.6 2.0
2.7
4 The index has been recalculated to include temporary staff training costs.
2.5
0.5