SABAF - ANNUAL REPORT 2014
75
SOCIAL AND ENVIRONMENTAL SUSTAINABILITY
SABAF and its customers SALES ANALYSIS
THE QUALITY SYSTEM
Countries and customers
Countries Customers
15
2014
2013
56
58
264
268
For a detailed analysis of revenue by product family and geographical area, please see the Report on Operations. In line with the Group’s commercial policies, most of the active commercial relationships are well established and long-term. 32 customers generated annual sales of over €1 million (32 also in 2013). The breakdown by sales amount is as follows:
up to €1,000
2014
2013
30
26
Our quality management system is integrated with our environmental management and workplace safety systems, and should enable us to achieve the following objectives: a. increase customer satisfaction by understanding and responding to customers’ present and future needs; b. continuously improve processes and products, with special attention to environmental protection and employee safety; c. involve partners and suppliers in the continuous improvement process, encouraging a “co-makership” approach; d. develop the potential of our human resources; e. improve business performance.
Current spending on quality IN THOUSANDS OF EURO
2014
2013
Product certification
68
100
12
4
€1,001-€50,000
163
171
Certification and management of quality system
€50,001-€100,000
23
17
Purchase of measuring instruments and equipment
33
41
31
38
€100,001-€500,000
33
36
Calibration of measuring instruments and equipment
€500,001-€1,000,000
13
12
Technical regulations, software and publications
2
2
Training
0
0
€1,000,001-€5,000,000
25
25
7
1
above €5,000.000
7
7
Trials and tests by independent laboratories
153
186
IN THOUSANDS OF EURO
2014
2013
Purchase of measuring instruments and equipment
105
95
TOTAL
105
95
TOTAL In addition to the headquarters at Ospitaletto, the commercial network is based on the subsidiaries located in Brazil, Turkey, the United States, Mexico and China, as well as a representative office in Poland. 13 agency relationships are active, mainly relating to the markets outside Europe.
15 With sales over €1,000
Investments in quality