solutions A PUBLICATION OF THE CENTER FOR BUSINESS SOLUTIONS AT ALBANY TECHNICAL COLLEGE - SPRING 2015
magazine
Lean Six Sigma Daniel Evans, Quality Control Lab Technician at SASCO Chemicals, Began Applying Lean Six Sigma Principles From the Beginning
solutions A PUBLICATION OF THE CENTER FOR BUSINESS SOLUTIONS AT ALBANY TECHNICAL COLLEGE - SPRING 2015
magazine
INSIDE THIS EDITION
Staff Members
FROM THE ATC PRESIDENT 2
LSS Success Continues
FROM THE VICE PRESIDENT OF CBS 3
Expanding Our Efforts
LOGISTICS EDUCATION CENTER/ KIRKLAND CONFERENCE CENTER 4/5
Event Facilities Available
COVER FEATURE
MATT TRICE Vice President 430.3563
mtrice@albanytech.edu
VALERIE WILLIAMS Solutions Associate, Continuing Education 430.3867
vwilliams@albanytech.edu
6/7 Daniel Evans, SASCO Chemicals, Applies LSS Principles from beginning DRIVER’S EDUCATION PROGRAM 8 Options Offered to High School Students and Adults ATC PROGRAM FEATURE 9 Commercial Truck Driving Welding & Joining Technology CBS PROGRAM FEATURE 10 Operations Management
STEVE EIDSON CEDT, PMP®
JOHN KLEMM
seidson@albanytech.edu
jklemm@albanytech.edu
Solutions Associate, Instruction 430.6619
Solutions Associate, Logistics 430.3924
STAFF HIGHLIGHT 11 Sondra Aikens CONTINUING EDUCATION 12 Our Latest CE Offerings
Solutions is published quarterly by the Albany Technical College Marketing and Public Relations department for the Center for Business Solutions at Albany Technical College. Albany Technical College is a unit of the Technical College System of Georgia. SONDRA AIKENS Solutions Assistant 430.6598
saikens@albanytech.edu
Questions and comments relating to this publication or any of its contents may be addressed to:
Wendy Howell,Executive Director of Marketing & Public Relations, Albany Technical College, 229.430.3816 or whowell@albanytech.edu Visit the Center for Business Solutions at Albany Technical College online at ... http://cbs.albanytech.edu
On the Cover:
Daniel Evans with SASCO Chemicals Applies Lean Six Sigma Principles from the beginning of the course
FEATURES page 4
page 5
LOGISTICS EDUCATION CENTER
KIRKLAND CONFERENCE CENTER
page 9
page10
COMMERCIAL TRUCK DRIVING WELDING & JOINING TECH
OPERATIONS MANAGEMENT
page 8
DRIVER’S EDUCATION
Contents
FROM OUR COLLEGE PRESIDENT
DR. ANTHONY O. PARKER
LSS Success Continues The success stories of employees in our area taking advantage of our Lean Six Sigma program continues to amaze me.
As always, thank you for your contribution to the success of our region’s business and industry.
Mr. Evans, featured on the cover of this edition, is just another example of the knowledge being gained from taking this course.
Sincerely,
Lean Six Sigma is the perfect resource for businesses in Southwest Georgia to take advantage of and our costs is much lower, not to mention with the program being 90 percent online, classes are convenient.
Anthony O. Parker, Ph.D. President, Albany Technical College
We want all of our business and industry to take advantage of Lean Six and other programs offered by our Center for Business Solutions. Contact CBS today to see how they can help your business become more efficient.
2 | solutions | Albany Technical College | Spring 2015
from the President
FROM OUR VICE PRESIDENT
MATT TRICE
Expanding Our Efforts In this issue of Solutions, you will find our Lean Six Sigma Program highlighted by featuring one of our industry partners and how that employee is using skills learned in the program to make an impact on processes in real time. You will also note that we are featuring a number of Continuing Education classes. The Center for Business Solutions has always offered Continuing Education (CE) opportunities, but we are in the process of expanding our offerings and letting the area know that we are available to meet your CE needs here at the College. Take a look at the classes listed in this issue and let us know of your interest! All of our offerings carry Continuing Education Units (CEU’s) designed to meet any continuing education requirements that may be expected of your employees to retain certifications or meet the requirements of annual training that you may require.
If there are programs that you need in order to better operate your business or programs that you need in order to certify or re-certify your employees, please let us know of the need and we will be more than happy to work with you to bring those programs to you or develop new programs to serve and meet your needs. The Center for Business Solutions at Albany Technical College is your “one stop shop” for ALL of your training needs. Call us today and let us show you how we can have an impact on your productivity and bottom line!
Sincerely,
Matt Trice Vice President, Center for Business Solutions
from the Vice President
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CBS EVENT SERVICES
LOGISTICS EDUCATION CENTER
Logistics Education Center Auditorium + Executive Board Room Technology is an asset for any training facility, but with the technology options available through Albany Technical College’s Logistics Education Center Auditorium, the possibilities are endless. A 76-chair facility offering technology features such as multiple cameras, cable, multiple large LCD screens, including stage four-set and four audience dropdowns, the Logistics Education Center is an ideal venue for both medium- to large-sized meetings and training sessions.
business’s next meeting or training session, contact the Center for Business Solutions at 229.430.3563. You can also find more info about the facility by visiting http://cbs.albanytech.edu and clicking on the “Event Services” link.
Many organizations are unaware this facility and many others at Albany Tech are available for rental. Not only can a business or organization rent the facility, but catering services are also offered through Albany Tech’s Culinary Arts division at a reasonable cost. Representatives at Albany Tech’s Center for Business Solutions (CBS) can provide menu options to any organization or business wishing to utilize the facility. For more information on the Logistics Education Center Auditorium at Albany Tech or information on renting the facility for your organization or
Logistics Education Center
4 | solutions | Albany Technical College | Spring 2015
KIRKLAND CONFERENCE CENTER
CBS EVENT SERVICES
Kirkland Conference Center A multi-purpose room that can be arranged to handle a banquet, large classroom setting, or even a theatre is what you’ll find with Albany Tech’s George M. Kirkland Conference Center. A 4,000-square-foot facility, the Kirkland Conference Center can hold up to 600 people. The various floor arrangements in the facility are endless with partitions available and circular and rectangular tables. In addition, the technology capabilities of the Auditorium are endless with multiple cameras, cable, podium with wired microphone, wireless microphones, and much more. For more information on the Kirkland Conference Center at Albany Tech or information on renting the facility for your organization or business’s next meeting or training session, contact the Center for Business Solutions at 229.430.3563.
Kirkland Conference Center
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SASCO Chemicals Quality Control Lab Technician, Daniel Evans, Applied Lean Six Sigma Principles from ATC Course Immediately Daniel Evans, SASCO Chemicals Quality Control Lab Technician, discovered after just one week in Albany Tech’s Lean Six Sigma course, that he could easily begin implementing lean principles into his daily routine. With SASCO encouraging their technical department employees to take at least one continuing education course every year applicable to each employee’s job description, Evans had learned from three other employees who took Albany Tech’s course about the skills they acquired from Lean Six Sigma and he knew it would be a great match for his continuing education course. Evans says that within the first week of being in the course, he was already using the class materials in his daily routine. “I started using lean principles arranging all my workstations in a more ergonomic manner and creating process maps for the testing process of several more difficult testing procedures,” said Evans.
available in the lab, he took it. He also has four years in research and development and four years in quality control.
As a couple of weeks in the course passed, Evans said he was able to install the data analysis package to his version of Excel, which helped him to start creating Pareto charts and histograms to tell how in control his process was.
With his current position as Quality Control Lab Technician, Evans has many duties, including everything from testing incoming raw materials, collecting and analyzing data, to testing finished product, cataloging and storing retain samples for raw materials and finished goods. Some of the data collected consists of pH, moisture determination, viscosity, settling characteristics, temperature stability, and specific gravity.
“Before I knew it, Lean Six Sigma was affecting every aspect of my life, even my home life was benefitting,” said Evans. Having been with SASCO Chemicals for 16 years, Evans started in production for eight years and later when an opening became
“I started using lean principles arranging all my workstations in a more ergonomic manner and creating process maps for the testing process of several more difficult testing procedures.”
Feature Daniel Evans
Quality Control Lab Technician, SASCO Chemicals 6 | solutions | Albany Technical College | Spring 2015
DANIEL EVANS
COVER FEATURE
“The ability to group large amounts of data into meaningful and manageable charts has been an asset in my career,” said Evans. “All the different tests on more than a thousand different chemical products can generate a lot of data.” Evans says that the Lean Six Sigma Green Belt course at Albany Tech has tied the skills he has acquired through the years together to make them all work in harmony. “I realized that everything in life is a process and can always use some sort of improvement,” said Evans. “Something as simple as taking out the trash to developing a new chemical technology, can have some type of measurement and be improved using Lean Six Sigma.” Evans said that everyone in every position at every company could benefit greatly from the Lean Six Sigma course.
Feature
“The ability to group large amounts of data into meaningful and manageable charts has been an asset in my career. All the different tests on more than a thousand different chemical products can generate a lot of data.” Daniel Evans
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CBS PROGRAM HIGHLIGHT
DRIVER’S EDUCATION
Driver’s Education CBS Offers Course to both High School Students and One-on-One Training for Adults The Center for Business Solutions at Albany Technical College offers driver’s education options to both high school students and training for adults. For high school students, the 36-hour course consists of 30 hours in-class training and six hours behind-the-wheel training. Scheduled once every semester, the course is held at the local area high school where the student attends or on the Albany Tech campus.The location is dependent upon enrollment numbers and is determined by the driver’s education instructor and the CBS Director of Continuing Education.
For more information, call 229.430.3563 or email cbs@albanytech.edu.
COSTS
High School Students:$250 Adult ATC Students: $300 Adults (with pickup): $325
For adults wishing to train, the one-on-one driver’s education course is usually a six-hour course strictly behind-the-wheel training. All students must pay and register for the class in the CBS office located at the west entrance of the campus off South Slappey Boulevard in the Manufacturing Technology Center. 8 | solutions | Albany Technical College | Spring 2015
Feature
Commercial Truck Driving & Welding Commercial Truck Drivers and Welders High in Demand The Commercial Truck Driving program at Albany Technical College is an eight-week program covering everything from reading maps to filling out log books. “We teach students how to perform a pre-trip inspection, how to back and maneuver through a skill range of different exercises, and how to shift gears and maneuver on the highways and through traffic,” said Derrek White, Chair for the Commercial Truck Driving program at Albany Tech. At the end of the eight-week class, students are given a state exam administered by a licensed third party examiner.The exam consists of a pre-trip inspection, skill range test, and a driving test. Students passing the exam get an envelope with the test scores to present to the Department of Motor Vehicle to obtain a CDL license. Throughout the duration of the class, several recruiters come to Albany Tech to speak with students about job opportunities. Students have a chance to ask questions and find out more about what companies are offering and what is required. “For this class term, we have had seven recruiters
come speak with the class, including CT, Benny Whitehead, US Express, Crete, Cypress, Averitt and Wiley Sanders,” said White. “All of these recruiters have expressed to me that the students who come from the ATC program are welltrained after the eight-week class. I am in close contact with the recruiters who come to speak with our students and I speak with the students individually to find out which company would be the best fit for each student.” For more information on the Commercial Truck Driving program at Albany Tech, contact Derrek White at 229.430.1732 or email dwhite@ albanytech.edu. The Welding and Joining Technology diploma program at Albany Tech is designed to prepare students for careers in the welding industry. Welding is the most common way of permanently joining metal parts. In the process, heat is applied to metal pieces, melting and fusing them to form a permanent bond. Because of its strength, welding is used in shipbuilding, automobile manufacturing and repair, aerospace applications, and thousands of other manufacturing activities.Welding is also used to join beams in the construction of buildings,
ATC Program Feature
bridges, and other structures and to join pipes in pipelines, powerplants, and refineries. Welders may work in a wide variety of industries, from car racing to manufacturing.The work done in the different industries and the equipment used may vary greatly.The most common and simplest type of welding today is arc welding, which uses electrical currents to create heat and bond metals together, but there are over 100 different processes that a welder can employ.The type of welding used is normally determined by the type of metals being joined and the conditions under which the welding is to take place. According to the Bureau of Labor Statistics Occupational Handbook, 2010-11 Edition, the median wages of welders, cutters, solderers, and brazers were $16.33 an hour in May 2008.The middle 50 percent earned between $13.20 and $19.61. For more information on the Welding and Joining Technology Program at Albany Tech, contact Carlos Salter at 229.430.3530, email csalter@ albanytech.edu, or visit the Areas of Study link on Albany Tech’s website at albanytech.edu.
solutions | Albany Technical College | Spring 2015 | 9
CBS PROGRAM FEATURE
OPERATIONS MANAGEMENT
Operations Management
Planning, Executing, and Coordinating Processes Achieve Success in Any Organization Each and every organization has processes that make up the business and work of that organization.These processes do not just happen; neither do they run independently of each other, nor in a random non-cohesive manner.They must be planned, coordinated, and executed for an organization to achieve success and accomplish its mission.This is Operations Management. Albany Technical College’s associate degree in Operations Management equips the individual with the necessary competencies and specific skills to be able to lead a work group to accomplish its tasks and succeed in the organization’s mission. Management and leadership skills, quality assurance techniques, project management formats, and operational strategies are brought together to display the necessary components of an operation. In turn, the individual desiring to be a leader in their organization can acquire the skills necessary to be successful in any organization. The degree program has specific general core courses that are designed to help the individual acquire the necessary language, math, psychological, and arts background to function effectively in a leadership capacity with their peers. For specific information concerning the AAS degree in Operations Management, contact Dr. Steve Eidson, Associate Dean for the Center for Business Solutions, at 229.430.6619 or seidson@albanytech.edu. 10 | solutions | Albany Technical College | Spring 2015
ATC’s associate degree in Operations Management equips an individual with the necessary competencies and specific skills to be able to lead a work group to accomplish its tasks and succeed in the organization’s mission.
Operations Management
SONDRA AIKENS
CBS STAFF HIGHLIGHT
CBS Staff Highlight
Sondra Aikens joined Albany Tech’s Center for Business Solutions (CBS) as Solutions Assistant in December of last year. A native of Albany, Georgia, Aiken is a graduate of Monroe Comprehensive High School and of the Management/Supervisory Development and Accounting programs at Albany Tech. A mother of three, Aikens holds over 15 years of experience as an Administrative Support Specialist with the Dougherty County School System and private agencies. In her role with CBS, she is also responsible for event services for Albany Tech’s Kirkland Conference Center, Logistics Education Center Auditorium, Executive Board Room, and coordinating catering events both internally and externally. “I’m delighted to return to the place that was instrumental in training me to become an effective and efficient employee,” said Aikens. Aikens’ ability to connect with people and her knowledge of customer service is exceptional, providing CBS with an advantage in their division. Sondra Aikens can be reached at 229.430.6598 or email at saikens@albanytech.edu.
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Continuing Education BUSINESS CLASSES
Entrepreneurship
What is an Entrepreneur? You will learn marketing, effective customer service, how to track your costs and create a business plan, financial strategies, leadership and the other functions necessary to run an effective business. Cost: $45 Hours: 4 CEUs: 0.40 Date: OPEN ENROLLMENT
COMPUTER CLASSES
Intro to Windows 7 Basic Word Basic Excel PowerPoint Intro to Word Intermediate Word Intermediate Excel
Cost: $50 Hours: 4 CEUs: 0.40 Date: OPEN ENROLLMENT
Gadgets Galore
iPhone, iPod, Samsung Galaxy, Tablets, smartphones and any other Gadget you may have a question about, our techie’s will be available to assist you. Bring one or bring them all and let us answer how to upload or download, print, copy or paste using your Gadget Cost: $50 Hours: 1 Date: OPEN ENROLLMENT
iPad for Beginners
Resume/Cover Letter/Interviewing
Would you like to learn how to create or enhance your resume or cover letter? Would you like to learn some expert tips on interviewing? Come join us in our workshop to have these questions answered. Cost: $45 Hours: 4 CEUs: 0.40 Date: OPEN ENROLLMENT
Maybe you got it as a gift. Maybe you finally splurged and bought yourself the latest generation of iPad. Either way, you’ve finally done it. The iPad is changing the face of personal computing. ATC iPad course shows you how to unlock the full potential of this exciting device Cost: $50 Hours: 4 CEUs: 0.40 Date: OPEN ENROLLMENT
HEALTH CLASSES CPR Certification
FORKLIFT TRAINING
The victim of an emergency such as a heart attack, cardiac arrest, stroke, or choking may be saved if people at the scene have had the lifesaving skills and techniques training. This course will teach and build these skills and techniques. We currently offer Heartsaver CPR AED, First Aid and BLS for Healthcare Providers Cost: $50 Date: OPEN ENROLLMENT
CBS Continuing Ed 12 | solutions | Albany Technical College | Spring 2015
Forklift Certification
Students demonstrate skill, safety and efficiency in operating a sit-down, counter-balance forklift. Certification is available to students who qualify. Cost: $100 Hours: 8 CEUs: 0.80 Time: 8am - 4pm Date: Every other Saturday
Continuing Education VEHICLE CLASSES CDL
Albany Tech offers a 40 hour refresher course that runs for one week. This includes a day of classroom training (i.e. Federal D.O.T. regulations and Hours of Service requirements), 2 days on the skills field, and 2 days of on-road driving. Cost: $450 Date: Open Enrollment
Driver’s Education Courses
This course is designed to meet the State’s Joshua Law requirements. The classes consist of 30 hours of classroom instructions and six hours of supervised training. Albany Tech will award a Certificate of Completion.
SERVSAFE CERTIFICATION ServSafe is a food and beverage safety training and certificate program administered by the National Restaurant Association. The ServSafe program leads the way in providing comprehensive educational materials to the restaurant industry through face-to-face. The course discusses food borne illnesses, including information on specific food borne pathogens and biological toxins, such as shellfish poisoning, contamination, and food allergens. Prevention is also covered, with information regarding purchasing and receiving guidelines, food preparation, holding, and serving guidelines, food safety management systems, sanitation guidelines for facilities and equipment, and integrated pest control, as well as food safety regulations and employee training. Cost: $150 Date: Open Enrollment
SAT PREP
We also offer One-on-One six hour Driver’s Education for the adult beginner. Cost: High School Students: Adults ATC on-site Pick-up Adults Residential Pick-up Hours: 36 CEUs: 3.60 Date: Open enrollment
$250 $300 $325
Our structured classroom-based course has an optimal schedule and provides in-depth preparation and directed homework assignments in a concise format. We teach exclusive test strategy and methods, and the core content required for the SAT exam. Learn how to navigate questions step-by-step, how to break down problems into easy to understand building blocks, and how to approach each question type correctly. Cost: $200 Date: Open Enrollment
FINANCIAL PLANNING Financial Management based classes for Young Adults, Young Professionals right out of college, retirees and any other financially concerned citizens. The Money Smart for Older Adults module aims to raise awareness among older adults and other caregivers on how to prevent elder financial exploitation and to encourage advanced planning and informed financial decision-making. The training for all of the audiences will be presented using the FDIC Money Smart for Young Adults and Seniors, which include Creating and Implementing a Budget, Ability to Distinguish Between “Wants and Needs,” Use Credit and Borrow Money Responsibly, and Protect Your Financial Rights and Safeguard Your Money. Cost: $100 Date: As Requested
For more information or to register for classes, call CBS at 229.430.3563 or email cbs@albanytech.edu.
GRILLING TECHNIQUES While you can still jam something edible on the end of a stick and hold it over a fire, you might have more success with these modern tools and techniques. Whether you do it with gas, or with charcoal, every part of the grilling process is important - from choosing the right tools to use, to serving your grilled dishes. We offer essential cooking techniques. Cost: $25 Date: Open Enrollment
CBS Continuing Ed solutions | Albany Technical College | Spring 2015 | 13
1704 S. Slappey Blvd. Albany, Georgia 31701
Dougherty County Campus: 229.430.3500 | Randolph County Learning Center: 229.732.5280 www.albanytech.edu As set forth in its student catalog, Albany Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). The following person(s) has been designated to handle inquiries regarding the non-discrimination policies: Title IX Coordinator, Kathy Skates, Vice President of Administrative Services, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701. Phone 229.430.3524 and Section 504 Coordinator, Regina Watts, Special Needs Coordinator, Albany Technical College, 1704 S. Slappey Blvd., Albany, GA 31701, 229.430.2854 or rwatts@albanytech.edu.
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A Unit of the Technical College System of Georgia, Albany Technical College does not discriminate on the basis of race, color, national origin, gender, age, or disability.