Aircraft IT MRO V7.1, March-April 2018 by aircraftit

CASE STUDIES: EGAT • WINGBOX | WHITE PAPERS: ROB SAUNDERS • RAMCO SYSTEMS • FLYDOCS

MARCH-APRIL 2018 • V7.1

EGAT MRO integration

Making data pay its way

Wingbox MRO IT for CAMO

Pre-maintenance data

A new solution to handle more information

The IT challenge for 3rd party maintenance

Paperless and mobility drive productivity

Could digitalization help to standardize?

ON-DEMAND WEBINARS: RAMCO AFI KLM E&M • IDMR • SWISS-AS • COMMSOFT

AMOS. AGAIN. ENGINEERING Holding, S 7 ENGINEERING, Sibir Technics and Cyprus Airways commonly take off with AMOS, the world-class M&E software solution. AMOS will contribute to the work scope expansion as well as digitalisation strategy of the four organisations.

“ENGINEERING Holding always focused on increasing the efficiency of our processes in order to satisfy the high level demands. We assured that the AMOS integration will give us an opportunity to offer services which will provide competitive benefits to our clients.” Planning Director of ENGINEERING Holding.

SWISS-AS.COM

AIRCRAFT IT MRO: WELCOME

COMMENT Aircraft IT MRO delivers a refreshed and refreshing new look for great material and shared experience about the latest MRO/M&E technology developments

AIRCRAFT IT MRO Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com

AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2018 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

o say Happy New Year in March seems odd but this is the first issue of Aircraft IT MRO for 2018. And don’t imagine that we’ve been taking it easy for the past couple of months: far from it. Now in our seventh year of publication, we’re immensely proud and pleased at the way in which Aircraft IT has grown both in the number of vendors associated with and contributing to the publication, and in its standing as the go-to resource for airlines’ and operators’ Engineering departments as well as MROs keeping up with the latest developments in and researching the aviation MRO/M&E IT market. But, not to rest on our laurels, we wanted to make Aircraft IT MRO eJournal even more useful for users and readers. So we’ve revamped the publication with a fresh new look which will make it clearer to view on tablets and mobile phones as well on the traditional laptop and desk PC screens. In short, you’ll be able to more easily read your latest edition of Aircraft IT MRO wherever you are and on whatever device you have. However, one thing that won’t change is what we deliver. That will continue to be real Case Studies from other professionals doing similar jobs to those of readers in similar working environments where they have faced and successfully addressed similar challenges. And there will still be White Papers offering the latest thoughts in the sector from the

people who are doing the thinking. This issue includes a great case study from EGAT about how they selected, implemented and integrated a new MRO/M&E solution in a busy MRO business. Plus we have another excellent case study from MRO Wingbox Aviation about the IT challenges for an independent MRO offering fleet technical management and CAMO services as a third party service. In addition, this issue has three valuable white papers. In the first, John Hancock interviewed consultant Rob Saunders on the value of moving from paper to data and how to turn data into dollars; this is part one of a two-part article. Also in two parts is the paper from Steve Sayers, FLYdocs on pre-management data and the opportunities that digitalization opens in that topic. Finally and very topically, Saravanan Rajarajan of Ramco Systems explains about future proofing the supply chain to ensure that aircraft spend more time in the air generating revenue. And, as always, there is the regular round-up of news and technology developments, a feature where our new look will make it easier to navigate the plethora of material available. Add to that, useful features such as ‘Operations Software Directory’, and you have Aircraft IT MRO: professional experience adding to your knowledge. Ed Haskey

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 3

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AIRCRAFT IT MRO: V7.1

CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. But at Aircraft IT MRO or here in the Aircraft IT MRO e-journal the latest developments are sorted and ready to read.

24 Case Study: Counting beans and tightening bolts Kevin Chen, Senior Vice President, Evergreen Aviation Technologies Corporation (EGAT) In this case study EGAT outline their MRO / M&E system selection and implementation project. It highlights the seamless integration of all critical MRO solutions and information into the new system.

30 Case Study: Fleet Technical Management and CAMO Darmilo Sosa, CEO, Wingbox Aviation Due to market pressures, small airlines and corporate operators in Asia are looking to enhance their maintenance activities with independent third party services but this requires a flexible, capable and affordable MRO IT system.

36 White Paper: Paper to Data — Data to Dollars Part 1 John Hancock interviews Rob Saunders, Consultant MROs are starting to remove paper and see improvements in productivity. But are these incremental improvements enough? A practical view of mobility adoption and an insight into the opportunities or turning the data into dollars.

41 How I see IT: Data collaboration for MRO Mark Martin, Operator Edition Product Line, Aviation & Defence Business Unit, IFS Mark Martin takes note of a growing trend in aviation engineering, collaboration or, to be more specific, data collaboration; enabling all players involved to better see the big picture and to each benefit from progress and improvements, wherever they are made.

42 On-Demand Webinars: the knowledge library for MRO IT Solutions View Video Recordings of On-Demand MRO Software Demonstration Webinars. See full information and view video recordings of past Live MRO Software Demonstrations, including: Ramco Aviation, Microsoft, AFI KLM E&M, IDMR Solutions, Swiss Aviation Software AMOS and Commsoft OASES.

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 5

44 White Paper: Future-proofing the Supply Chain Saravanan Rajarajan S, Associate Director — Aviation Practice, Ramco Systems Nobody wants aircraft staying on the ground for longer than necessary: so when the AOG is to fix something, the sooner the right part can be sourced, selected and delivered, the better for the business.

48 White Paper: A new way of looking at and managing pre-maintenance data Part 1 Steve Sayers, Director of Technical Publications, FLYdocs Pre-maintenance data is the guidance for those who fly and have to maintain aircraft but each OEM does this differently. Digitalization offers the opportunity of standardization and efficiency.

52 MRO Software directory A detailed look at the world’s leading MRO IT systems.

NEWS & TECHNOLOGY

A roundup of the latest developments in MRO IT software and systems

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AIRCRAFT ENGINES

Now in our seventh year of publication at Aircraft IT, we thought it was time to freshen up our look, not just for the sake of change but because we wanted to take account of what we have learned, what is now possible and, most of all, to make Aircraft IT easily read on whatever device our readers are using. This is especially true of the News section where readers can easily access all of the latest developments and where we’ve changed the layout to offer readers a better and more useful experience. All the stories are still there but in more digestible form while, for those stories on which an individual reader might want to know more, we will retain the full text on the ‘Latest News’ sections of both MRO and Operations Aircraft IT websites. We hope that you like it.

Boeing grows leasing software presence with Everbright Financial Leasing

WE SPEAK ENGINE! Who better than the maker of the CFM56* to capitalize on the huge amounts of data generated by today’s engines? Safran Aircraft Engines transforms your flight data into directly applicable intelligence to enhance fleet management and cut your operating costs. And we know what we’re talking about. EngineLife®, we care for your engines the same way we build them. *The CFM56 is a product of CFM International, a 50/50 joint company between Safran Aircraft Engines and GE.

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EngineLife® by Safran Aircraft Engines: from MRO to data intelligence, and more!

Boeing subsidiary AerData is growing its leasing software presence in China under an agreement, announced at the end of October 2017, with Everbright Financial Leasing Co., Ltd., that will consolidate data from multiple sources using a single Corporate Management System (CMS) platform to reduce risk for lessors by giving them full control and oversight of asset values, contract information and technical details. CMS supports aircraft leasing business processes and asset management including maintenance, upgrade and flight records for individual airplanes. “The AerData CMS application was a logical choice to support our rapidly expanding fleet,” said Wang Hua, head of Aviation, Everbright Financial Leasing. “CMS will be the foundation for all technical and financial processes used to manage aircraft leasing.” More than 60 leasing companies worldwide use AerData systems to support their business. Read the full story on Aircraft IT Website

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 6

NEWS & TECHNOLOGY

AMOS supporting Boeing’s Global Fleet Care Successful go-live of first common customer

Swiss AviationSoftware (Swiss-AS) was pleased to announce, in early November 2017, its involvement with Boeing regarding the deployment of AMOS for Boeing’s Global Fleet Care services. Low-cost-carrier Norwegian Air Shuttle is the first airline to rely on Boeing’s lifecycle solution in combination with AMOS. In June 2017, Norwegian’s newly arrived Boeing 737 MAX fleet went live in AMOS and the Boeing 787 Dreamliner fleet will follow early next year. By then, the entire fleet of Norwegian will be managed in AMOS, as Norwegian is a long-term AMOS customer and has controlled the 737-800 fleet in the Swiss M&E software since 2010. With AMOS running smoothly in a Microsoft Azure cloud for Fleet Care, a global access for all parties involved has been facilitated. Ronald Schaeuffele, CEO of Swiss-AS states: “We are pleased about the smooth go-live of the Norwegian 737 MAX fleet and the excellent cooperation between the three companies.” Boeing and Swiss-AS have signed an umbrella agreement, which paves the way forCaseBank-277mmx85mm.pdf future Boeing Global Fleet Care customers to rely on AMOS. 1 3/29/17 6:40 PM

Mitsubishi Heavy Industries Aero Engines Limited (MHIAEL) chose Aero One® from 2MoRO to provide the Engine MRO features for its activities in Japan

Mitsubishi Heavy Industries Aero Engines, Ltd. is one of the Mitsubishi Heavy Industries, Ltd. (MHI) group companies established to strengthen its aircraft engine business through advanced cooperation with other companies to address significantly growing commercial aviation demands. 2MoRO’s Aero One® software will be implemented with SAP® Business One in collaboration with the developer’s Japanese partner, BeOne Solutions Japan. This new reference highlights how the 2MoRO software suite can meet the expectations of Aviation companies which are looking for reliable, efficient and cost-effective software. The combination of SAP® Business One + Aero One® builds one unique system to help MHIAEL’s customers to optimize purchasing and stock level, to follow their fleet, secure airworthiness and perform their maintenance as well as the creation of financial reports based on the maintenance activities and the tracking of their asset values. INTERACTIVE Click here for full product details

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NEWS & TECHNOLOGY

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Thomas Cook Group Airlines Go Live on Conduce eTechLog8 including AMOS integration Conduce Group announced in mid-November 2017 that Thomas Cook Group Airlines has commenced live operation with its eTechLog8 software solution. Following an extensive market evaluation and selection process the airline chose the Conduce next generation eTechLog8 software as its preferred solution for the whole of the Thomas Cook Group Airlines. eTechLog8 is an aircraft centric application that fully eliminates the paper Aircraft Technical Log, Deferred Defect Log and Cabin Defect Log. This Windows 10 native application can be routinely used offline, only requiring an internet connection to transmit data when appropriate. A fully functioning web application back end (eCentral8) is used to configure the system and monitor/manage all journey log data, defects and defect actions, and all associated line maintenance activities for the fleet. Adoption of the eTechLog8 solution brings many benefits to the airline including significantly increased data accuracy, more immediate access to the data across the business and, with full auto-ingestion of data into their Swiss-AS AMOS system, MAINTROL have a real-time view of the fleet at all times. Geir Steiro, Maintenance Director for Thomas Cook Airlines said: “The Conduce product offers us the ability to adopt a single solution across the whole business as well as a single set of processes and procedures for the Group. eTechLog8 will provide us significant improvements in data integrity and accuracy as well as near real time visibility of data through the direct integration into the Swiss-AS AMOS software. “This means that we will be able to increase the accuracy of data and enable important information to be shared much quicker across the Group. “Having a real-time view of our fleet at all times will ultimately ensure that we can plan a more efficient operation, helping to ensure that our customers are able to travel to their destination safely and enjoy the holiday they deserve.” Read the full story on Aircraft IT Website

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 8

NEWS & TECHNOLOGY

HAECO Hong Kong Introduces Mobile Mechanic App HAECO Hong Kong, a member of the HAECO Group, announced at the end of November 2017 that the company has introduced a mobile application – ULTRAMAIN® Mobile Mechanic™ – for use in its Light Maintenance operations at Hong Kong International Airport. To improve operational efficiency in an environmentally-friendly manner, HAECO Hong Kong collaborated with Ultramain Systems, Inc., an international asset management and logistics software service provider, to enhance ULTRAMAIN’s Mobile Mechanic to meet HAECO’s paperless needs. Cathay Pacific Airways (Cathay Pacific) provided support during the project and the airline has become the launch customer for HAECO’s implementation of Mobile Mechanic – making use of the system and application. This application allows technical personnel to access electronic task cards, receive job assignments and create non-routine task cards as well as sign off task cards electronically through mobile devices. The airline customer can now have real-time monitoring of job status. The HAECO Hong Kong Light Maintenance team handles over 1,000 light maintenance checks (planned maintenance inputs) annually for Cathay Pacific. The implementation of Mobile Mechanic will help save 640,000 sheets of paper per year. Both parties plan to extend the application to cover Cathay Pacific’s Airbus A330 fleet in the first half of 2018. Clement Lam, Director & General Manager, HAECO Hong Kong, said: “We are delighted to introduce the Mobile Mechanic application to our long-standing customer Cathay Pacific. As a customer-oriented and socially responsible organisation, we are committed to improving our operational efficiency through innovation. We are confident that this application will help increase productivity and minimise the impact on the environment in which we operate.” To read more, go to the Aircraft IT Website

Power Werks enhanced with V2500 capabilities

Power Werks users are familiar with its many features for CFM engines, but V2500 operators can now access features like Engine Manager, Cycle Value Calculator, Repair Estimates, Parts Finder, and Watchlists. This enhancement, announced in mid-November 2017, is just one more way Power Werks helps aviation professionals simplify their jobs.

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AIRCRAFT IT MRO • MARCH-APRIL 2018 • 9

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NEWS & TECHNOLOGY

Rusada® Envision® powers ahead with an Asia-Pacific office and new clients

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It has been a busy time at Rusada® not only with new customers for the Envision® maintenance solution but also with a development to bring Rusada’s solutions and services closer to fast growing markets. First of all, at the end of October 2017, Rusada’s maintenance solution, Envision® was deployed by Solomon Airlines as part of a technology refresh and consolidation project. The airline is the national carrier for the Solomon Islands and operates a fleet of Twin Otters and a Dash 8 for its domestic operations and an A320 aircraft for international flights. Before the project, Air Solomon’s maintenance information was managed using several separate legacy systems. The airline identified that consolidating many of these processes into a single system would increase situational awareness and improve regulatory compliance monitoring. Simon Obi, Solomon Airline’s CAMO Manager said: “We recognized that we would require a centralized maintenance information system to scale with growing requirements.” Since signing the agreement in August, Solomon Airlines has been part of the Rusada ‘hyper-care’ program and is already live with the system.

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Solomon Airlines will be supported by Rusada’s Australian based team, responsible for the company’s customer base in the Asia-Pacific region from their Brisbane based regional office opened at the start of December 2017 to support customers across Australia, New Zealand and Oceania. Read the full story on Aircraft IT Website.

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On another continent, South African based Solenta Aviation selected Rusada’s engineering and maintenance technology to support the management of airworthiness across their fleet of 45 aircraft in an agreement signed in early November 2017. The ACMI (Aircraft, Crew, Maintenance and Insurance) operation will use Rusada’s Envision® nGen technology initially within their CAMO department, before rolling out additional functionality for procurement, logistics

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 10

NEWS & TECHNOLOGY

stock management and production, as well as personnel scheduling and training — all as part of a five year agreement. The operator conducted an extensive review of the major players in this technology space before clearly identifying Rusada as being their preferred long-term partner to deliver on their business objectives. The deployment of Envision nGen was expected to kick-off in December 2017 and the phased implementation will mean Solenta will be live with components of the system before the end of Q2 2018. Full scope implementation, across the entire organization is expected by mid-2019. Read the full story on Aircraft IT Website. Moving to another high growth area, Falcon Aviation Services, the Abu Dhabi based executive jet and helicopter charter company, has selected Rusada’s Envision® nGen solution as their replacement Maintenance and Engineering technology platform. With a managed fleet of over 30 aircraft, Falcon also provide an extensive range of third party MRO services and are in the process of establishing a new facility in Dubai. Announcing the deal in early December 2017, Falcon’s Chief Operating Officer, Capt. Raman Oberoi said: “As part of our ambitious growth plans, we embarked on a thorough review of our maintenance and engineering systems and identified Envision nGen from Rusada as a critical component to support our strategy.” Falcon’s evaluation process highlighted the flexibility of the Envision nGen system in being able to accommodate the operator’s specific requirements as a key deciding factor in Rusada’s selection. Rusada’s CEO Julian Stourton added: “Falcon’s decision to award this project to Rusada is a further endorsement of our approach and we are delighted to be working with yet another leading operator”. Read the full story on Aircraft IT Website. AIRCRAFT IT MRO • MARCH-APRIL 2018 • 11

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NEWS & TECHNOLOGY

Cathay Pacific Airways rolls out the latest mobile Electronic Logbook Following the successful deployment of the all new iPad based Electronic Logbook (ELB) from Ultramain Systems on its A330 fleet in November 2017, Hong Kong based Cathay Pacific Airways received operational approval in mid-December from Hong Kong’s aviation authority (HK CAD) to operate ELB mobile on its Airbus A350 fleet. Electronic Logbook software replaces the longstanding airline industry paper technical logs, which have been used by airlines. Aviation regulations require the aircraft captain to record all defects in the aircraft’s technical log if they could impact safety of flight. Electronic Logbook software is a new technology that replaces the traditional paper log and which allows a shift to real-time information capture using iPads and other mobile devices. ELB use eliminates errors and delays associated with transcribing paper log entries; it also provides immediate

maintenance awareness of defects and deferrals, and enforces more accurate coding of defects for improved reliability analysis. Ultramain is a long standing supporter of ELB industry standards groups and is well placed to integrate defect information with any existing airline Maintenance and Engineering system. “Cathay continues to lead the industry in exploiting new technology for greater reliability, improved customer service, and increased safety,” said Mark McCausland, President of Ultramain Systems. “As a long standing Ultramain Systems customer, Cathay demonstrates what can be achieved when you employ the vision of Simple-Mobile-Paperless to safety-critical inherently complex operations environments.” The announcement by Cathay Pacific marks another major achievement for aviation organizations based in Hong Kong. Cathay’s principal 3rd party maintainer, HAECO Hong Kong, recently announced live operations using ULTRAMAIN Mobile Mechanic™, to more efficiently complete job cards and non-routines using iPads. HAECO then supplies their customer with more accurate digital copies of the check packages for electronic storage. Read the full story on Aircraft IT Website

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AIRCRAFT IT MRO • MARCH-APRIL 2018 • 12

NEWS & TECHNOLOGY

ADSoftware’s Heli Air Monaco contract closes another successful year François Maziere, Heli Air Monaco’s Technical Director, said: “Heli Air Monaco is pleased to announce its decision to integrate ADSoftware’s complete solution. As well as their significant aviation expertise, particularly within the helicopter industry, we were extremely impressed with the company’s commitment to extended customer service.” Read the full story on Aircraft IT Website ADSoftware was proud to announce in early December 2017 a contract with Heli Air Monaco, Monaco’s flag carrier which, operating from Monaco Heliport, is one of Monaco’s leading civil aviation companies founded in 1976 by brothers Patrick and Jack Crovetto, with the support of Prince Rainier III. The company owns and operates fourteen helicopters.

As 2017 drew to a close, ADSoftware thanked its clients and partners for their continued confidence throughout 2017 and presented a recap of the year’s achievements, before looking at what they hope to achieve in 2018. Looking back at 2017, president Frédéric Ulrich said: “I am extremely proud of what AD Software

has achieved this year. Our next challenge — migrating our software in order to comply with 2018 SPEC 2000 standards for Boeing 787 and Airbus A350 — will reinforce our position as one of Europe’s leading innovators in the software development industry.” Influenced by these successful partnerships, ADSoftware began the New Year with plans to significantly update its software, including the release of an innovative E-LogBook application. This new functionality was developed as part of the company’s 2018 commitment to global mobility. ADSoftware will also continue to implement its ‘Objective: Web 2018’ policy, with the migration of its AIRPACK software set to be finalized over the coming year. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 13

NEWS & TECHNOLOGY

Honeywell supplies United Airlines with Cockpit Technologies for new Boeing 737 MAX As announced in mid-January 2018, multiple Honeywell cockpit technologies have been selected by United Airlines to outfit its new fleet of more than 150 Boeing 737 MAX airplanes. The flight deck package will include the first installment of Honeywell’s SmartRunway® and SmartLanding® on a Boeing 737 MAX and will feature Honeywell’s IntuVue® RDR-4000 3D Weather Radar System and Integrated Multi-Mode Receiver. These solutions work in tandem to greatly improve passenger safety and comfort during takeoff, landing and potentially hazardous weather conditions. “Poor weather conditions and runway incursions are major concerns for the commercial aviation industry. Solutions such as IntuVue, SmartRunway and SmartLanding can prevent these incidents from

occurring by providing pilots with the information they need to make avoidance decisions quicker,” said Carl Esposito, president, Electronic Solutions, Honeywell Aerospace. “This technology is especially important for airlines such as United that fly many routes through diverse weather patterns. It allows them to be prepared for anything and stay operational, so passengers reach their destinations as quickly and safely as possible.” Honeywell’s IntuVue RDR-4000 3D Weather Radar System is the world’s only fully-automatic radar system that has reduced turbulence-related incidents by more than 45 percent. Such incidents can cost an airline hundreds of thousands of dollars in damage per incident and further delayed flights. Honeywell’s SmartRunway and SmartLanding minimize runway

accidents, which make up 25 percent of commercial aviation incidents. The system will increase pilots’ awareness of surroundings and reduce pilot workload, allowing them to make better-informed decisions to improve passenger safety and comfort. This contract marks the first time Honeywell will provide United Airlines’ airplanes with its selectable suite of cockpit technologies, ensuring United Airlines meets current and upcoming regulations mandated by the Federal Aviation Administration such as the use of Automatic Dependent Surveillance-Broadcast Out. This technology uses precise Global Positioning System data to accurately pinpoint an aircraft’s position in real time and to share this data with surrounding aircraft and air traffic control. Read the full story on Aircraft IT Website

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Skypaq eLogbook is a unique regulatory approved process for and legal record of: Logbook Entries Deferral Entries Maintenance Action Entries Signoff with validation of personnel certification Certification of Release to Service (CRS) Ground systems interface and support

Marlinstown Office Park, Mullingar, Co. Westmeath, Ireland T: +353 (0) 44 9350360 E: business@skypaq.com W: www.skypaq.com

Skypaq facilitate the integration of flight operations and technical services by providing: Fleet Airworthiness Monitoring Defect Management Cabin Defect Management Data Integration with Flight Planning, Crew Management, MIS & MRO systems Solutions for Commercial, Business Jets & Helicopter Fleets Fleet Wide Solution

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 14

NEWS & TECHNOLOGY

Jet East Corporate Aviation, LLC. trusts Ramco Ramco Systems announced in mid-December 2017 that it has won an order from Jet East Corporate Aviation, LLC. to implement Ramco Aviation Suite V5.8. In addition to the Aviation modules, Jet East will also implement Ramco’s complete Finance, HR and Payroll offering to get an integrated view of its business operations. Jet East was looking for a solution to move its paper based manual operations to a completely automated, mobile-ready platform which can capture all processes in real time. Ramco Aviation Suite fits the needs perfectly by offering an integrated suite that will bring Jet East’s Engineering and CAMO, Maintenance, Materials Management, Quality and Safety, and MRO Sales, including HCM, Payroll and Finance under a single platform. Bundled with innovative features like Mobility and HUBs, Ramco’s offering aims at automating manual processes, thereby increasing productivity and optimizing aircraft turn-around time (TAT). “We are taking a digital leap ahead with Ramco to address both our current and future needs”, said, Francis D John, CEO, Jet East Corporate Aviation, LLC. “Ramco offers us a one-stop solution that can address the end-to-end needs of

our organization. We are excited to be working with Ramco, which we are confident will allow Jet East to better serve our customers and more effectively manage our rapidly growing aircraft maintenance business.” Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 15

NEWS & TECHNOLOGY 2moroAnnoncePresse1112.pdf

11/01/12

16:12:56

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CMJ

IFS conducts major survey as well as gaining customers world-wide IFS announced in early November 2017 the commercial aviation industryspecific results of its Digital Change Survey. The study found that the aviation sector is more advanced in leveraging digital transformation than the other major industries surveyed, with automation identified as having the highest level of disruption in the sector. Unplanned maintenance was ranked as the biggest challenge facing airline operational availability, with augmented reality (AR) named as a key technology to help combat this. Almost 60 percent of respondents reported operational availability as a significant challenge in commercial aviation, with 68 percent of organizations in the Asia-Pacific region and 46 percent in North America reporting it as their biggest challenge. Just under half of the respondents ranked both unplanned maintenance and regulatory compliance (both 47 percent) as having the biggest impact on operational availability, closely followed by contractual restrictions (43 percent). Looking at potential solutions, 77 percent of aviation professionals said augmented reality could help technical teams to better react to unplanned maintenance. Aviation companies based in North America (65 percent) and EMEA (67 percent) said remote AIRCRAFT IT MRO • MARCH-APRIL 2018 • 16

support through technologies such as AR could eventually be as effective as in-person engineers, but that they did not anticipate full replacement of local engineer teams in the next decade – 53 percent in Asia-Pacific agreed. Read the full story on Aircraft IT Website

IFS announced in mid-November 2017 that Abu Dhabi based aerospace and defense technology company Calidus has selected IFS Applications™ as its core solution to manage key company operations and manufacturing projects, including manufacturing of the new B-250 light attack aircraft. Following its rapid business and project growth in the last two years, Calidus recognized the need for a solution to meet the requirements of the fast-moving company. IFS Applications will allow Calidus to automate key end-to-end processes to increase productivity, reduce costs, and provide management with a 360-degree view of operations to

NEWS & TECHNOLOGY

make better business decisions. Calidus management selected IFS because of its recognized industry leadership in enterprise software as well as its strong track record with other defense manufacturers. Luis Ortega, Managing Director, Middle East, Africa & South Asia at IFS said, “Aerospace and defense manufacturing and maintenance is a rapidly growing industry in the Middle East, and Calidus joins a growing number of customers in the region which recognize the industry expertise of IFS.” Read the full story on Aircraft IT Website In mid-December 2017, IFS announced that Tsunami Tsolutions LLC, a leading Aerospace & Defense solutions provider based in North America, has joined the IFS Partner Network. The strategic partnership will increase delivery capacity of IFS Applications™ and IFS Maintenix™ to the global Aviation & Defense (A&D) industry and help customers streamline complex, asset-intensive operations. The Tsunami product portfolio addresses key A&D processes from logistics and inventory management, spare/repair parts management and maintenance tracking, to cost forecasting and aftermarket sales support. This expertise, when combined with the industry-leading knowledge of IFS, will enable Tsunami A&D customers to streamline assetintensive operations to keep pace with

the evolving defense environment and dynamic commercial aviation sector. Read the full story on Aircraft IT Website Finally, in mid-February 2018, IFS announced that Air Transport Services Group (ATSG), a leading provider of medium wide-body aircraft leasing, air cargo transportation and related services, has selected IFS Maintenix to deliver comprehensive fleet maintenance management across its two cargo airline subsidiaries - ABX Air and Air Transport International - and its aircraft leasing subsidiary, Cargo Aircraft Management. “ABX Air, ATI and CAM needed a solution that could deliver value in short order with minimal disruption to our business,” said Matt Fedders, Vice President, Controller, at ATSG. “By selecting IFS Maintenix, we are taking the next step forward to better streamline our fleet operations and, by extension, better serve our customers.” Scott Helmer, SVP, Aviation and Defence at IFS added, “We are extremely pleased to have ATSG join our expanding customer community. This relationship not only testifies to our continued commitment to the North American commercial aviation market, it also further distinguishes IFS Maintenix software as the solution of choice for airlines of all sizes across all markets looking to deliver world-class commercial flight services.” Read the full story on Aircraft IT Website AIRCRAFT IT MRO • MARCH-APRIL 2018 • 17

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Commsoft adds exciting new customers to the OASES user community For Commsoft, 2017 was a year of global wins for its MRO IT system, OASES with more than 20 new customers joining the OASES user community. Here are the more recent customer wins. Read the full story on Aircraft IT Website

be installed on-site on a local hardware server, or it can be accessed via the internet through OASES cloud hosting service, which avoids the need to install any additional hardware. Read the full story on Aircraft IT Website

In mid-November 2017, Africa World Airlines (AWA), a new Ghanaian airline, selected Commsoft’s OASES to support its fleet of six Embraer EMB-145 aircraft. This further strengthens Commsoft’s footprint in Africa. Patrick Akowuah, of Africa World Airline Engineering Department, commented: “We selected OASES because of its user-friendly interface and flexibility to easily define and map internal engineering processes into OASES. The software is proactively adaptable, ever evolving based on needs or requirements by numerous users.” The OASES software solution is available either to

In late November 2017, Commsoft was delighted to welcome the UK-based leasing and charter airline, Titan Airways, to the global OASES community. OASES is structured in a modular format to allow for flexibility and scalability. To support its mixed Airbus and Boeing fleet, Titan Airways has selected the Core, Airworthiness, Planning, Materials, Line Maintenance Control and Production modules which will be installed on local servers. The Core module provides the essential system components that allow operation and integration of all the other functional modules and incorporates the

Oracle database, the navigator functionality, the built-in help system and the security manager which controls access rights and privileges. Between them, the other modules will enable Titan Airways to manage continuing airworthiness processes; predict when all maintenance tasks, modifications and defect limitations will become due; ensure that all material is available when required, and replenished or repaired when necessary; also, the airline will be able to integrate OASES with suitable data feeds from operations systems; and log labor time expended. Nick Godwin, Commsoft’s Managing Director, commented: “This latest contract win was achieved in the face of significant competition. We’re delighted to welcome Titan into the fast-growing OASES community and look forward to working closely with their new CAMO team to ensure an early implementation.” Currently supporting over

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Airlines. MRO. OEM. Defense. www.empowermx.com

Intelligent MRO Software Suite for the Airline and Defense Industry that improves Operational Efficiency, Real-time Collaboration, and Profitability. AIRCRAFT IT MRO • MARCH-APRIL 2018 • 18

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130 aviation customers in more than 55 different countries, OASES is continually being developed with the active participation of its global user community. Read the full story on Aircraft IT Website

At the end of November 2017, Commsoft was delighted to announce that OASES, has been chosen by new Cypriot airline, Tus Airways (Tus Air). Tus Air has opted for the Core, Airworthiness and Planning modules from OASES with an option to add the Materials and Line Maintenance Control modules at a later date. Tus Airways currently operates a growing network of flights including from Larnaca to Tel Aviv, Rome, Athens and additional Greek cities and islands. Nick Godwin, Commsoft’s Managing Director, commented: “We have enjoyed working with Tus Air to ensure a successful implementation of the Fokker 100s and will support them closely as they introduce the New Fokker 70s.” Read the full story on Aircraft IT Website Manila-based technical services organization, Wingbox Aviation, has chosen Commsoft’s MRO IT system, OASES, to support its diversifying fleet technical management operations and has opted for the Core, Airworthiness, Planning, Materials and Line Maintenance Control modules. Wingbox Aviation has also opted to access the modules through Commsoft’s private cloud service. Nick Godwin, Commsoft’s Managing Director, commented on the midDecember 2017 deal: “We’re very much looking forward to working closely with Wingbox Aviation to help promote the software in conjunction with their extensive range of technical services to lessors, airlines and the business aviation communities.” Read the full story on Aircraft IT Website

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Transform your inspection and maintenance operations with the power of Vocollect Voice

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AIRCRAFT IT MRO • MARCH-APRIL 2018 • 19

NEWS & TECHNOLOGY

FLYdocs support a lease return program and new aircraft induction as well as adding more talent to the team Jan De Meyer, Technical Representative & Records Manager at Brussels Airlines commented: “The detailed visibility across all EoL transitions provides every confidence in our ability to successfully redeliver these aircraft in such a short period of time.” Brussels Airlines have since contracted FLYdocs to manage the phase-in of two A340 aircraft due for delivery in early 2018. Read the full story on Aircraft IT Website

FLYdocs announced at the start of January 2018 that Brussels Airlines had become their latest client for end of lease (EoL) services: FLYdocs will build and audit digital records for 10 end-of-term aircraft and facilitate their on-time returns. Data scanning of over 3.3 million original documents and electronic migration for the initial fleet of three A319 and seven A330 Airbus aircraft, due to be returned in 2018 and 2019, has been completed. At the time of writing, documentation builds for six of the 10 aircraft were complete.

Following the success of last year’s Lessor Roadshow, FLYdocs returned to Dublin on 22–25 January with exciting news to share with the Lessor community. The FLYdocs team showed delegates how FLYdocs is helping some of the world’s leading lessors, airlines and MRO providers to benefit from digitization, compliance-on-demand, and a more efficient aircraft management model. Read the full story on Aircraft IT Website In mid-January 2018, FLYdocs was delighted to welcome John Robinson to the team, to manage sales and business development in Asia-Pacific. John has spent

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Introducing CORENA Insight 7 The workflow solution optimized for the compliance, quality, and time-to-market demands of our industry. Support complex publishing workflow requirements: Real-time status of all engineering change requests Decision support histories for internal, supplier, customer, and regulatory changes Reduce Subject Matter Expert disruption and increase their efficiency Easily create workflows quickly, with minimal technical knowledge Integrate with other CORENA Suite products or third-party technologies

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AIRCRAFT IT MRO • MARCH-APRIL 2018 • 20

NEWS & TECHNOLOGY

JOHN ROBINSON

ANDY GRAHAM

his entire career within the aviation sector, initially working with the UK Ministry of Defence before moving to British Airways and then Cathay Pacific Airways. For the past 15 years, he has been providing in-region sales and business development management consultancy services for several different MROs and a large lessor. Read the full story on Aircraft IT Website FLYdocs were also delighted to announce, in late January 2018, the addition of Andy Graham to the EuMEA business development team. Andy brings extensive aviation experience; his

24 years in the industry have included flight operations and management roles and over 11 years in M&E software sales. Andy’s responsibilities at FLYdocs will include building relationships with Airline and Engineering facilities, as well as account management of FLYdocs’ current customers. Read the full story on Aircraft IT Website In a further expansion of its technical team, FLYdocs was pleased to welcome, at the end of January 2018, Paul Cardus, whose role as a Technical Architect will involve maintaining the current cloud infrastructure, planning for future growth, and ensuring FLYdocs continues to use the latest PAUL CARDUS cutting edge technology as they increase their global client base and offering. Read the full story on Aircraft IT Website

Matt Allen, who joined FLYdocs back in 2011 as Director of Technical Operations, AsiaPacific, was, with immediate effect at the beginning of February 2018, promoted into the new role of Director of Platform Innovation MATT ALLEN and Strategy. Working closely with the CEO, CTO and the Heads of Software Design and Development, Matt’s priority will be to ensure the FLYdocs platform continues to evolve with new features and functionality which drive efficiencies and transform leasing operations for the global Airline, Lessor and MRO communities. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 21

NEWS & TECHNOLOGY

AMOS from Swiss-AS expands horizons with new airline customers and a manufacturer Swiss-AS was proud to announce at the end November 2017 that Icelandic WOW air has selected AMOS as their preferred MRO software solution. As a cost-conscious LCC (low cost carrier), the airline has opted for the open source and license-free SQLPostgre database, in combination with Swiss-AS’ AMOS Operation Services (AOS), which covers the application and database server administration. At the time of writing the project team was successfully carrying out tests to run AMOS in the Amazon Cloud. Apart from running IT applications cloud-based, it is also WOW air’s policy to bundle all software in a centralized data warehouse — both being requirements that AMOS is able to meet. Read the full story on Aircraft IT Website In mid-December 2017, Swiss AviationSoftware Ltd. Was able to announce that it had signed contracts with ENGINEERING Holding. AMOS will contribute to the work scope expansion as well as digitalization strategy of four organizations: ENGINEERING Holding, S7 Engineering, Sibir Technics and Cyprus Airways. Thanks to the AMOS Financial Multi Entity functions, the MRO organizations of the group will work within the same AMOS environment and benefit from synergies due to common processes and integrated transactions between the entities. Cyprus Airways will have its own AMOS environment under the group umbrella agreement as processes and business needs of this airline differ from those of the MRO providers. Read the full story on Aircraft IT Website

Swiss-AS and its Miami based AMOS Business Unit within Lufthansa Systems were delighted to announce at the start of January 2018 that Mitsubishi Aircraft Corporation has selected AMOS (Aircraft Maintenance and Engineering System) to support the certification process for its new MRJ90 Regional Jet. “We are very proud that Mitsubishi Aircraft Corporation could see that AMOS can help manage the critical certification process for their new regional jet,” stated Ronald Schaeuffele, CEO of Swiss-AS. Although AMOS has been developed for airline maintenance departments and MRO companies, the high configurability of the system means that it can be configured to manage the unique pre-production certification requirements. AMOS will be used to manage and support the flight-testing process in the U.S. and support Mitsubishi Aircraft Corporation to further streamline their flight testing and certification process of the MRJ90 helping to bring this next generation aircraft into operation as efficiently as possible. Read the full story on Aircraft IT Website With 2017, Swiss-AS was again in the fortunate position to continue its upswing in terms of new customers, financials and company growth. Last year was driven by important innovations. In June 2017, Swiss-AS announced AMOScentral. By spanning a virtual cloud over all AMOS instances, AMOScentral will allow each AMOS customer to collaborate to the desired extent with other members of the AMOS community and beyond. The release of the AMOS MRO Edition in November 2017 with AMOS 12 was another important milestone of 2017. One main topic in this adoption context is the implementation of e-signature. ‘Paperless Maintenance’ is a buzzword around the world. With a dedicated e-signature project framework, Swiss-AS will guide customers through the paperless project while also assisting customers in obtaining the electronic signature approval from the local authority. Read the full story on Aircraft IT Website

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 22

NEWS & TECHNOLOGY

Thomas Cook Group AMOS project As part of the Thomas Cook Group Airline harmonization, AMOS was chosen as the group maintenance information system with CrossConsense taking care of the data migration. The project, announced at the end of January 2018, consisted of five separate elements that resulted in one group AMOS: • Migration of the UK and DK data from the existing MIS to AMOS; • Merging of two existing Condor AMOS databases; • Merging of the existing BE AMOS database with UK/DK; • Merging of Condor and UK/DK/BE AMOS databases. Read the full story on Aircraft IT Website

Coopesa to implement EmpowerMX FleetCycle® MRO EmpowerMX announced at the end of January 2018 an agreement to implement FleetCycle® MRO with Coopesa, a provider of major maintenance inspections, modifications, upgrades, refurbishments and painting for A320FAM, B737CL / NG, B757 and Embraer 190 fleets. This version of FleetCycle® is specifically designed to optimize production control and create maintenance efficiency through production process automation, utilization of electronic maintenance information and deployment of mobile technology. This implementation will leverage cloud technology to reduce overall infrastructure costs and take advantage of software updates and upgrades

implemented directly by the EmpowerMX team. FleetCycle® MRO offers highly effective management tools include dashboarding that will facilitate maintenance decision making in real-time. Minor Rodríguez, General Manager of Coopesa said, “We selected EmpowerMX as our business partner to help us to grow the company, increase our production efficiency and meet our customer needs. Our focus in on client satisfaction, quality and improved Turn Around Time (TAT)”. Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

WARP web: Cloud-based Collaboration & data exchange software Audit proof, long term digital archiving Company-wide, standardized archive structure Comprehensive metadata & full text search Approval workflows for quality assurance Rich collaboration & project management support Role and rights concept for functions & data access

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AIRCRAFT IT MRO • MARCH-APRIL 2018 • 23

CASE STUDY: EVERGREEN AVIATION TECHNOLOGIES CORPORATION (EGAT)

Counting beans and tightening bolts Seamless integration in aviation MRO by Kevin Chen, Senior Vice President, Evergreen Aviation Technologies Corporation (EGAT) AIRCRAFT IT MRO • MARCH-APRIL 2018 • 24

CASE STUDY: EVERGREEN AVIATION TECHNOLOGIES CORPORATION (EGAT)

“…also in 2011, EGAT was rated Best Independent MRO by the UK’s ATE&M. As far back as 2009, Aviation Week rated EGAT the Best Independent MRO.”

write as a ‘bean counter’ but the reality is that counting is now a very important part of any business and especially our MRO business. In MRO, competition is increasing all the time which means that everybody in the sector will always try to squeeze a profit out of each event. In that environment; every cent matters, so counting beans should be normal practice. But before we look into EGAT’s ‘bean counting’ exercise, I should tell you something about the business; where it comes from, what it does and the principles by which it stands.

has also received its fair share of plaudits including, in 2015, the UPS Outstanding Business Partner Award, in 2013 Asiana Airlines’ best MRO, in 2011 the Quality Award from Atlas Air and, also in 2011, EGAT was rated Best Independent MRO by the UK’s ATE&M. As far back as 2009, Aviation Week rated EGAT the Best Independent MRO. In EGAT our slogan is ‘Make it happen’.

Introduction to EGAT

Evergreen Aviation Technologies Corporation (EGAT) is part of the global Evergreen business which is involved in a number of transport activities including shipping with Evergreen Marine. So we’re part of a global shipping enterprise. Evergreen was founded in 1968 and is now the world’s number five in the container shipping industry. EGAT is also a subsidiary of EVA Air in Taiwan, which was founded 1989, began operations in 1991 and is now, according to Skytrax, a 5 Star airline. Also, as announced at the 2017 Paris Air show, EVA Air is number six among the top 10 airlines. So, Evergreen is a big transportation enterprise in Taiwan with trucks, ships and aircraft. In 2015, EVA Air ranked in the top three airlines for safety and, of course, in that respect, maintenance work is an important component. EGAT

Commitment to Protect Resources. Recycling Sustaining Above 35% FIGURE 1: SAFETY & ENVIRONMENT

For EGAT, environmental protection is an important element in our policy. As far as recycling is concerned, Austria is best in the world with a 63% recycling rate followed by Germany at 62% but third in the world is EGAT’s home country, Taiwan, with a recycling rate of 60%. In EGAT, our recycle rate in 2016 was about 45% and our target is to remain above 35% (figure 1). As well as environmental AIRCRAFT IT MRO • MARCH-APRIL 2018 • 25

responsibility, Evergreen aims to be a socially responsible business and there is the Evergreen Foundation, a charity which often donates large sums to help victims of natural disasters. Returning to EGAT, fleet service capacity includes heavy maintenance and modifications for which we have some 1,750 technicians, as well as about 350 technicians in ramp and line maintenance activities. Further to that, we undertake component repairs which activity accounts for a further 120 technicians; and there are 250 technicians in our engine overhaul and quick turns operation. In addition to the maintenance work, we also have around 200 people delivering a parts’ logistics service. EGAT works to a culture of Challenge, Innovation and Teamwork and to deliver exceptional business value with tier 1 partners such as Boeing and GE (figure 2). We have handled more than two thousand aircraft heavy maintenance visits and modifications since 1998 along with another two thousand engine overhauls. The focus is on increasing aircraft down-time efficiencies. Heavy maintenance and engine overhauls includes value added services as well as aircraft / engine upgrades during regular down-times. Besides the maintenance, we offer a number of other services, such as conversions and AOG support. EGAT applies the 49-year old Evergreen culture of “Challenge, Innovation, & Team Work”, to deliver exceptional business value with Tier-1 partners such as Boeing, & GE. With skill-sets from >2,000 Aircraft Heavy Maintenance Visits and MODs, and >2,000 Engine Repairs, the focus is increasing aircraft downtime efficiencies:-. l HMV+ and Engine+ includes value-added installs & upgrades during regular downtime (NGS Inerting; Winglets; EFB; Wi-fi; re-LOPA; Thrust Reverser Repairs; Engine Quick Turn Repairs; On-Wing Support etc.) l Multiple Skin Replacements (Nose-to-Tail) l Fleet Sustainment (AOG Support, Line Station)

EGAT’s focus: Valued Added – HMV + and Engine + Mix FIGURE 2: HMV+/ENGINE+

CASE STUDY: EVERGREEN AVIATION TECHNOLOGIES CORPORATION (EGAT)

“A key reason why we selected AMOS from Swiss-AS is that it is a modular product offering needs-based flexibility through different editions for CAMO, airlines, airline MRO, as well as an independent MRO edition which suits a business such as EGAT.” For instance, Boeing’s LCFs (Large Cargo Freighters), which are used to deliver large Boeing 787 airframe components around the world, were converted at EGAT from used 747 passenger jets. EGAT is currently converting Boeing 767 passenger aircraft to freighters as well as undertaking fleet sustainment activities (including an AOG support facility and line stations) around the world. In Taiwan, we have four high security US TSAaudited hangars at our Taoyuan Airport base where we can support nine wide-body and three narrow-body aircraft. But EGAT also supports clients around the world in the USA, Europe, the Middle East and Asia.

Why Swiss-AS?

The decision to renew and upgrade our MRO software solution was really a matter of corporate survival as our legacy system (more than 25 years old) lacked the process requirements that we need today: in short, it was time to move on to a new system. Also cost management demands effective process managers. MRO is a labour intensive activity, so wage escalation and overhead costs lead to an increasing focus on chargeable activities. With this system renewal we wanted to control unproductive activity and escalating costs. The revenue comes from all the jobs that we do but we need to consider how the profit will be generated from those activities. AIRCRAFT IT MRO • MARCH-APRIL 2018 • 26

Project timeline AMOS MRO Phase 1 Scope Frozen Jun 2016

Q1 2018 04 July 2017

AMOS MRO Release

11 Jul 2016 04 May 2016

Go-Live Final Acceptance

15 Feb 2017

& Go-Live preparation

Definition Phase (Scope Frozen)

Workshops •Starts

Key-User Training •Starts

01 Apr 2016

Project Start Kick-Off

Multi-year, Resource Intensive Investment To Better Control Resources In Future Decades FIGURE 3: PROJECT TIMELINE – TIRELESS ENDEAVOR

CASE STUDY: EVERGREEN AVIATION TECHNOLOGIES CORPORATION (EGAT)

Modular product offerings

l Legacy airlines, LCCs, airline-biased MROs and independent MROs possess different requirements; l Need-based modules bring flexibility to meet different requirements of industry players. In 2015, EGAT undertook an evaluation exercise between four competing systems which finally resulted in us selecting AMOS. We started to kick-off the project with Swiss-AS in April 2016 (figure 3) and were still, at the time of writing, undertaking the implementation of the new system which will be ready to launch in 2018. A key reason why we selected AMOS from Swiss-AS is that it is a modular

product offering needs-based flexibility through different editions for CAMO, airlines, airline MRO, as well as an independent MRO edition which suits a business such as EGAT. For legacy airlines, low cost carriers, airline based MRO shops and independent MRO shops there are different processes with different requirements and the modules reflect this (figure 4).

Incorporate Selective Modules to Meet Individual Corporate Business Needs

FIGURE 4: MODULAR PRODUCT – NEEDS BASED FLEXIBILITY

AMOS’s needs-based modules offer flexibility to meet the different requirements of different industry players such as EGAT and to be able to fulfill individual corporate needs. From the modular product, MRO Edition, EGAT has selected several functions, the first of which is INTERACTIVE Click here for full product details

AMOS. AGAIN.

“ AMOS will be key to improving our efficiency and a great benefit to Kalitta Air, Kalitta Maintenance and Kalitta Tire & Brake as we continue to advance and grow to meet the ever-changing demands of aviation.” Kalitta Air‘s CEO.

Kalitta Air takes off with AMOS, the world-class M&E software solution. With Kalitta Air performing inhouse base maintenance activities at a large scale, this newly acquired customer will profit from complex functions being currently added to AMOS.

SWISS-AS.COM

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 27

CASE STUDY: EVERGREEN AVIATION TECHNOLOGIES CORPORATION (EGAT)

“The MRO module supports the entire lifecycle of the maintenance event, from contract signing to aircraft induction, from maintenance planning to aircraft redelivery, and finally from contractual invoice payment to warranty management.”

Customer Relationship Management (CRM), followed by Sale of Services Quotation and Contract Management, Facility and Hangar Planning, as well as Ground Time Control. We have incorporated a Production Control Dashboard graphic user interface, along with the Finance Dashboard user interface that includes a Financial Project Analyses functionality. Finally, we have incorporated a Material Allocations function. The MRO Edition, with its functions, and user interfaces enables the MRO to manage multiple customers with multiple financial entities concurrently,

Benefits and Vision

A key benefit of the MRO Edition is in the ease of process management; the module facilitates supply chain inter-connectivity from Engineering to the Airline to the MRO. Also of benefit is the Finance Function that features billing, general ledger and invoice

checking functions. EGAT further appreciates the Program Management and control features, with event-based financial highlights. Finally, customized depreciation, quotation to billing and component repair procedure functions are all under development. From a financial perspective, MRO Edition facilitates a sharper focus on operations and operational costs. The aircraft is inducted when we execute a contract with the airline to undertake, say, the heavy maintenance work on one aircraft. The MRO module supports the entire lifecycle of the maintenance event, from contract signing to aircraft induction, from maintenance planning to aircraft redelivery, and finally from contractual invoice payment to warranty management. Through this process, the system can provide us with timely and relevant information, from the beginning to the end of the transaction and process. In summary, EGAT’s new IT solution module delivers ease of managing stakeholders’ expectations and the information that we need to profitably manage processes for multiple clients.

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 28

KEVIN CHI-MING CHEN

Kevin is Senior Vice President at Evergreen Aviation Technologies Corporation (or EGAT) with oversight and management of corporate finance activities. He started his career in accounting functions at EVA Air (or EVA) in 1991 and took on management of EVA’s accounting functions in Europe, based out of Amsterdam from 1997-2000. Between 2005 and 2008, Kevin was assigned to manage the finances at EVA’s joint venture airline Shanghai Cargo. Besides accounting, Kevin’s responsibilities at EGAT include financial planning, risk management, and business planning.

EVERGREEN AVIATION TECHNOLOGIES CORPORATION (EGAT)

Evergreen Aviation Technologies (EGAT) is a best-in-class specialty aircraft Maintenance, Repair, Overhaul (MRO) center for all aviation needs. Winner of the 2011 Best | Airframe MRO in Asia (UBM Aviation), and the 2009 Best Independent MRO in Asia-Pacific by Aviation Week, EGAT offers nose-to-tail AOG support within a full MRO service from skin replacements to winglet installs, and from engine overhauls to interior retrofits. EGAT is also proud of its environmental record and achievements. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

WHAT’S IN THE OPERATIONS ISSUE? CASE STUDY: An iPad EFB Project at SmartLynx Airlines

CASE STUDY: Getting the best from a paperless techlog

CASE STUDY: Pegasus Airlines EFB: buy or build?

CASE STUDY: Using a modern wind uplink

Steinar Sveinsson, EFB Project Manager, SmartLynx Airlines and Jens Pisarski, COO, International Flight Support SmartLynx Airlines outline their successful iPad EFB project including looking at the sophisticated software platform covering a full suite of operational planning and calculation modules used by flight crew throughout all phases of flight.

Mehmet Akverdi, EFB Technical Admin, Pegasus Airlines and Capt. Korhan Celik, Boeing Type Leader, Pegasus Airlines Pegasus Airlines outlines its extensive EFB project and decision to develop its own EFB solution. The system is a fully connected and mobile solution using Panasonic Toughpads and has allowed Pegasus to operate a paperless flight deck.

Gerrit Jassnowski, Project Manager Paperless Maintenance, Lufthansa CityLine and Udo Stapf, CEO, CrossConsense This case study outlines how Lufthansa CityLine’s new Electronic Technical Logbook (ETL/ELB) system contributes to the modernization of the processes and to increase the environmental performance both in flight operations and in technology.

Bjorn Ostertag, Head of Punctuality and Fuel Management shares the project Having accurate and live wind data available to pilots during flight can impact efficiency and lead to significant fuel savings. This is about the project undertaken by Lufthansa Cargo to leverage the benefit of a better wind uplink solution. PLUS Column: The World according to IT &Me! • News and technology •Tender Upload

Click here to read

AIRCRAFT IT Operations

CASE STUDY: WINGBOX AVIATION

Fleet Technical Management and CAMO The opportunities and challenges of Fleet Technical Management (FTM) in Asia: Darmilo Sosa, CEO, Wingbox Aviation considers how MRO IT can help

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 30

CASE STUDY: WINGBOX AVIATION

he theme of this article will be to share with readers some thoughts on fleet technical management (FTM) today and how technology can be used to improve processes and outcomes. First, though, a little background to Wingbox Aviation.

WINGBOX AVIATION

Ours company is based in the Philippines and, while we are small, we are proud of our achievements. Wingbox provides services for airlines and leasing companies with aircraft returns, deliveries, FTM and MIS (maintenance information system), plus some MROs for quality and engineering purposes.

THE CHALLENGES FOR SMALL AIRLINES AND OPERATORS Competition

The first big challenge is in increased competition with every year, in Asia, a lot of airlines starting and some of the established operators growing. Both Airbus and Boeing have a focus for the next twenty years for about forty per cent of aircraft deliveries to be to Asia Pacific with nine per cent alone going into South East Asia. Given those figures, it’s easy to imagine what the competition will be like. With this competition, users and passengers will look for better services. In 2016, Oxford Economics estimated that 46% of the world’s middle class in will be in Asia Pacific. Those middle classes and most passengers will compare between different airlines or corporate operators. This means that small airlines and corporate operators will have to create a successful brand to be able to compete. The positive message Wingbox takes from this is that challenges for smaller airlines and corporate operators present opportunities for us.

“… have a good and reliable IT system. This would include system functionality that enhances the management of the fleet, of whole assets and of all components.” Regulatory requirements The second major challenge will be that of regulatory requirements with all the safety concerns and with the emphasis on accuracy of fleet management. Regulators will usually look at our annual reliability, how many MELs (Minimum Equipment List) we raise each year and any ADs (Airworthiness Directives) that might not have been complied with or MPDs (Maintenance Planning Documents) that have been complied with. AIRCRAFT IT MRO • MARCH-APRIL 2018 • 31

Solutions To overcome challenges and achieve goals, we might remember the Chinese philosopher Confucius who reminded us that, ‘when it is obvious that the goals cannot be reached, don’t adjust the goal, adjust the action steps.’ If you want to build a successful brand but it doesn’t seem to be happening, you need to change your action steps. Right at the top of any actions needs to be one hundred per cent compliance with all regulatory requirements relating

CASE STUDY: WINGBOX AVIATION

I have undertaken, regardless of whether the airplane is leased or owned, i.e. whether eventually it will be returned or sold, that process will be very difficult if the asset has not been managed well. In one of these projects, an airline spent millions of US$ to comply with the lease return conditions; because they didn’t manage it well; the simple example is they put a wrong laminate in the airplane cabin which then had to be replaced at a cost of hundreds of thousand US$. For a small airline, that was a very large cost.

SUCCESS AND CONTINUOUS IMPROVEMENT

Fleet management success can be achieved by a small airline but the question today has to be why small airlines and corporate operators are experiencing big challenges in the road to achieving this.

Good and competent people

to safety concerns. Second will come the actions needed to create a successful brand. When these challenges are successfully overcome there will be a definite and positive financial impact for the business. There will be cost implications. For a small airline or corporate operator, there will be the challenge to attract, hire, train and maintain good quality technical personnel. Most technical people will want to have the best employment opportunities and big airlines will wish to hire them, which means there will be competition in attracting the best people. Also, there will need to be the establishment of an infrastructure within which the facility and, importantly, the maintenance information system (MIS) can best support the goals.

Benefits to be gained On the other side, there will be a definite financial saving to be realized from correct fleet management. Proper management of all maintenance tasks will eliminate poor maintenance practices plus competent technical personnel will know that the correct implementation of modifications will improve the performance and reliability of aircraft so that a business will be able to achieve reductions of waste in man hours and materials. Increases in productivity will result in better aircraft downtime and help to maintain the value of the asset. I worked with a leasing company for quite a while and, for all the projects that

The first issue is their ability to attract and retain competent people. There are big challenges for small airlines and corporate operators in this with many people preferring to go to a big company to gain training and experience and/or taking their trained skills and experience to a big company. In a similar vein, the dynamism of employment today can mean that anybody, from the CEO to the shop floor, can be attracted to a new employment for a variety of reasons. And we have also to consider the thinking of millennials because, in time, most of the workforce in our sector will be millennials. There are a lot of narratives about millennials including that they have a pragmatic idealism, that they empathise too much in work and life and that they are too inclined to the social side of life. I recall, when in Europe on a business trip, I was at Heathrow Airport and read an article on how to deal with millennials which caught my attention because I think I’m the only non-millennial on our engineering team. I thought the article applicable to our company and so, on my return, I arranged some meetings in addition to the usual daily, weekly, monthly, lunch… meetings. The new ones were monthly meetings at which people spent five to ten minutes chatting. It’s effective especially during the times when we experience the tremendous challenges of some projects.

Good and reliable IT The second issue is to have a good and reliable IT system. This would include system functionality that enhances the management of the fleet, of whole assets and of all components. I still remember my first job after university. With the IT system everybody was using Excel files which we found very risky because, on a couple of occasions, MPD (Maintenance Planning Document) tasks were missed and ADs were over-run, as a consequence of which aircraft had to be grounded

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 32

for a longer time because the maintenance had not been properly performed. The system should also definitely be user friendly with an ease in audit and system checking and at a reasonable price, especially for any customizations.

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THE IT CHOSEN BY WINGBOX

The MIS system that met our expectations, for both functionality and value for money, was OASES by Commsoft which we have found excellent for airline IT and MRO IT solutions.

Extensive Solutions

First, it offers extensive solutions with comprehensive capabilities from Continued Airworthiness right across to Material Management (figure 1).

COMPREHENSIVE CAPABILITIES

www.oases.aero

MRO IT System

• Extensive airline, MRO and CAMO use • Twelve new customers/AOCs signed in 2015 • Linked to ops systems, EFBs and ETLs • Also offered via Commsoft private cloud

FIGURE 1: COMPREHENSIVE CAPABILITIES

Sensitive to new trends The system is sensitive to new trends and technologies. There is an e-records system. I recall while I was working in a leasing company when an airline was returning an airplane: it was twenty years old so there were many records but the one that we particularly needed had been lost by the airline. At that time, Boeing only had a seven year retention period for archived records but fortunately, when they had undertaken an audit, they had scanned some records so that we were able to find the missing record which saved a lot of money, especially for the airline.

Commsoft’s OASES MRO system offers comprehensive professional functionality together with a flexible, affordable approach that understands your business’ scalable growth needs in today’s turbulent market. Each OASES module can be offered individually or can be integrated at the engineering centre of your business systems. Supporting 90 current aviation customers, including airlines, MROs, spares suppliers, CAMO, corporate aviation and bureau operators.

For more information call +44 (0)1621 817425 or email us at info@commsoft.aero

CASEModular STUDY: WINGBOX AVIATION MRO IT Concept

e-Record System Modern e-Records systems such as AirVault / Stream integrate easily with most MRO systems. With OASES, Customer Work & Repair Orders are electronically received into the MRO IT system while completed Work & Repair Orders are similarly delivered electronically directly into the customer’s document management system. It reduces the user’s administrative burden which, in turn, helps to mitigate risk; it can analyse and see trends in work efficiency and reliability by using advanced OCR search tools and it generates a comprehensive audit trail.

Line Maintenance

Airworthiness

Material

oases Core

Commercial

Planning

MOBILE SOLUTIONS

The system has a mobile solution to meet the growing use of mobile solutions in aviation for such as forecasts and Carried Forward Defects (CFD), which is very useful for planners and maintenance personnel, especially line maintenance. Because OASES mobile was developed in HTML5, it can be used on tablets, on smartphones and in most browsers. But, critically, mobile apps need to be agile: capable and ready to respond.

OASES MRO IT SYSTEM

Production

FIGURE 2: MRO IT MODULAR CONCEPT

There is a full end-to-end process control (figure 3) and everything together drives value through an efficient fit to needs.

MRO IT : Closed Loop System

MASTER INFORMATION

Now we come to the central topic in this article; the MRO IT System.

Modular structure

In Wingbox we use OASES, as I’ve already mentioned, and it has a modular structure (figure 2) backed by flexible commercial policies: • It’s licensed by concurrent users and modules; • CAMOs pay per MSN (manufacturer’s serial number); • There are equalized monthly payments; • No cost upgrades; • Minimal ‘up-front’ investment needed; • There is personalized support; and… • There are dedicated account managers.

Warranty

FINANCIAL DATA

DEMANDS

STOCK

UPDATE PLAN

The OASES system includes extensive security controls that limit access to key users and managers. A sample screen can be seen in figure 4.

LINE, HANGAR OR WORKSHOP

PROGRAM DATA

PICK

PURCHASE

Audit and security admin

CHANGES

PLANNING

UPDATE SCHEDULE

Service Bulletins). The system will generate work scope and create a work order; it will also generate a task list for lessor/customer review which is a very important thing from the lessor’s perspective during the return when they will want assurance that all the tasks have been included in the lease with the work package. I have often experienced that every task has been missing which meant the ‘C’ check that’s supposed to be for 30 days had to be increased by a further 15 days for the return. The system is able to generate work pack / cards and checklists (if required) and to record the completion of tasks after the MRO has completed them. It can create/review a ‘last done / next due’ report which, on an A320 or B737 can amount to 6,000 tasks; plus it can create an AD/SB statement to assure the airline that nothing has been missed.

W.I.P. / DEFECTS

RE-SCHEDULE

Significant features for FTM and CAMO

This is the start of preventive maintenance with the set-up of the maintenance program; then there are the ADs and SBs (Airworthiness Directives and AIRCRAFT IT MRO • MARCH-APRIL 2018 • 34

Extensive controls limitlimit access to key and managers Extensivesecurity security controls access tousers key users, managers FIGURE 4: MRO IT AUDIT CAPABILITIES: SECURITY ADMINISTRATION

CASE STUDY: WINGBOX AVIATION

“…Normally maintenance and engineering people only spend money. But if the airline and MRO ITs can be interlinked with each other there will be a cost saving.” DARMILO SOSA, CEO, WINGBOX AVIATION INC.

Dar first worked at South East Asian Airlines as a Technical Service Engineer/Quality Engineer then General Manager for ASTECH Aviation. He went to Singapore Airline Engineering Company and, in 2009, returned to Philippines as Head of Engineering at Zest Airways. After a short stint with Air Asia Philippines and with aircraft leasing he founded Wingbox Aviation in 2014 where he is Chief Executive Officer/Managing Director.

The benefits of integration

Where an airline’s IT and the MRO’s IT are interlinked with each other, that means: • Less human interventions which will translate into increased output accuracy – this is in line with thoughts about big data and artificial intelligence which is now at a stage where it will be able to manage what we need as long as humans retain control of the checks and balances in the system. • Increased productivity: I can recall from a previous job presenting to the boss a proposal for an MIS implementation. The owner of the airline requested a justification and, during the meeting, asked why he needed to spend hundreds of thousands of dollars for an IT system. All I had to

mention was productivity. He asked for a further explanation which was that, from the planner who creates the forecast there is only one click for the material planner and purchasing to be able to see everything and then to the maintenance people… it’s all in one link which will increase productivity. • Cost saving. Normally maintenance and engineering people only spend money. But if the airline and MRO ITs can be interlinked with each other there will be a cost saving. I hope this has enlightened readers on Wingbox’s experiences with technology and IT; the challenges we have faced, the opportunities that have presented to us and the benefits that we have discovered in applying IT to our processes. AIRCRAFT IT MRO • MARCH-APRIL 2018 • 35

WINGBOX AVIATION

The Wingbox TEAM is composed mainly of aviation engineers and legal counsels with extensive experience in aviation-related matters. Such experience has enabled the incorporators, especially the aviation engineers, to perform services, both locally and internationally, in connection with aircraft delivery and re-delivery, particularly on data-gathering and analysis, documentation, and aircraft inspection.

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WHITE PAPER: ROB SAUNDERS

Paper to Data – Data to Dollars Part 1 Rob Saunders, Managing Director of Air2MRO discusses with Aircraft IT how Mobile M&E Solutions can improve a range of factors in maintenance efficiency and aircraft utilization and add realizable value to the business: Words: John Hancock AIRCRAFT IT MRO • MARCH-APRIL 2018 • 36

WHITE PAPER: ROB SAUNDERS

“… aircraft engineering remains a highly optimized, hugely inefficient industry of people, pens and paper held together by silos of automation, often using technology in the forms of Access databases, spreadsheets and interfaces.”

THE STATE OF PLAY

So where does the sector stand today in this respect: what is happening around the industry and where does Rob think we are? “I can best explain that,” he started, “by citing a project from about five years ago (figure 1) to

migrate 35 million paper records into an IT system. There are a small number of specialist systems around, FLYdocs, STREAM, Air Vault, and, to illustrate the magnitude of the problem, if stacked, all the stored paper records for the leading Asian airline fleet in question would result in a Tech Records Tower (as on the right of the figure) higher than the world’s tallest buildings, beside it. Dealing with h the Past & Present Inefficient Processes

Opportunity

A highly optimised, hugely inefficient industry of people, pens and paper held together by silos of automation

85,000 Log pages per month 70,000 70 000 pages of process support 30 touch points in paper handling

+20% Productivity T e c h R e c o r d s T o w e r

35,000,000 paper records

t Aircraft IT we draw on expertise from across the sector. So it seemed very natural to arrange to meet Rob Saunders. Rob has contributed to many articles and MRO conferences during his 27 year career with Cathay Pacific. Having left Cathay recently, we asked him, to share his overview of mobile solutions, a development area growing in interest in the world of aviation MRO and M&E: and maybe reflect a little on the advances in that area. But first, why does he consider the topic so important? “The question,” Rob responded, “is ‘how to generate dollars from the technology available to us? Although the delivery focus is often on the IT element of an improvement project, the business benefit should remain the core objective. Anyone who has presented a business case to the CEO will understand that a safety case or a case with a positive ROI will get a hearing. A case focusing on the IT will likely, and quite rightly, prompt the response, ‘what for?’”

Paper to Data

FIGURE 1

“That was a significant amount of paper, begging the question, what to do with it. It was estimated that if a solution could be found to remove that tower of documents, the airline might expect to generate something like a 20% increase in productivity. However, an important point I’d like to make is, removing the volume of paper is the visual benefit. AIRCRAFT IT MRO • MARCH-APRIL 2018 • 37

The actual efficiencies are in retrieval and compilation of compliance information as and when required and, looking forward, the ability to mine all these paper records as data. I believe the solution adopted eventually exceeded the targets. Nevertheless, compared to where the industry could be, aircraft engineering remains a highly optimized, hugely inefficient industry of people, pens and paper held together by silos of automation, often using technology in the forms of Access databases, spreadsheets and interfaces. The industry is at a quite infant stage but there are inroads being made with a lot of initiatives underway that seek to address this issue. If I look back to the ‘80s, we were able to move paper ‘C’ check production plans to a Lotus 123 spreadsheet. 30 years later the spreadsheet is still a major part of many MRO’s toolkit. Fortunately, mobility is the game changer that will see the move to real time production management.”

THREE AREAS FOR PAPER TO DATA STRATEGY

That all seemed clear but we next wanted to know how an airline might plan a program to reduce paper. Rob’s response was that any strategy should break the process into distinct areas (figure 2) … Paperr to o Dat ata Strategy y – 3 Distinct Groups Records History

Tech / Cabin Log

Planned Maintenance

FIGURE 2

WHITE PAPER: ROB SAUNDERS

has never been a paper record in the first place. True e-signature of digital work cards is just around the corner with a few software suppliers able to achieve this. As things stand, the paperless operations, and therefore the airline benefits, could be held back while the regulators and others catch up. The alternative is to see paper records produced from electronic data only to be stamped by the QA department. Data to Paper is not quite what we had in mind. That said, there is a lot of work underway in this area through an IATA group led by Chris Markou with good engagement from airlines, regulators and lessors.” That led us to the core issue of planned maintenance and its relationship with documentation on which...

Planned maintenance

Records history

“Every airline,” he suggested, “has to deal with the records history for many business reasons and very importantly to demonstrate compliance, hence the legacy of paper that has been handed down and the applications that went with it. Even today, people are still producing paper, scanning it, putting it into electronic systems and saying that’s fixed the problem. In reality, it hasn’t: all that is, is building the problem but managing it. MROs all over the world are still producing paper and many airlines and lessors still require it. For them, the solution is to scan it and hold an electronic rendition of that piece

of paper; but that’s not an electronic, digital record, it is just what it is, the rendition of a piece of paper. These are what are being used at the moment; people call them electronic lease returns but they’re not digital data. “To some extent this is understandable where regulators are not knowledgeable in the subject and therefore reluctant to endorse change. The acceptance of electronic records will happen by attrition. If we look at large fleets with e-Tech log such as Cathy’s A350s where the first delivery of aircraft and documentation from TLS (Toulouse) was electronic, it is clear that the precedent is set – there AIRCRAFT IT MRO • MARCH-APRIL 2018 • 38

“All of what I’ve said so far,” Rob added, “is feeding into the MRO system to support maintenance whether it be forecast or unplanned. But, with a growing trend to outsource, when an airline does not do any of its own maintenance, if you’re trying to justify a system and spend money on it, it may not be seen as the airline’s problem and therefore difficult to justify, ‘why should we pay for that; why doesn’t the MRO invest?’ That’s from the airline side so MROs need to derive their own benefits if they are to make the investment. To illustrate my point I think credit goes to HAECO who, as a pure MRO, have invested in a Mobile Mechanic electronic work card and production control solution that is providing efficiencies in their own processes that translate into ground time savings and the supply of true electronic documents to the airline. “That’s where things are going and what comes out of this can be fed back into the M&E system as far as compliance is concerned, coming back either as an electronic record (perhaps even an electronically signed PDF rendition) into the tech records repository for documents. But, actually,

WHITE PAPER: ROB SAUNDERS

when it’s true electronic, the compliance record could be directly in the M&E system.”

HOW THE NEW ORDER WORKS While that strategy was clear, the thought that it raised was what the new reality could do for an airline? Rob shared a couple of images to illustrate his response. Legacy Paper Retrieval Retrieval Cycle

Before - Resources: * 3 persons involved.

Request from parties

Scan documents & Put documents back to boxes

(1 in Airline, 2 in MRO) Email to Airline TRD

Email back to HKG TRD

Airline MRO

Manage requests by Airline TRD

Email to MRO TRD

Retrieve documents from boxes Retrieve boxes

- Availability: * Working hours only. - Process: * Multi-user access is not possible; * Inefficient in fleetwise documents retrieval; * Waste created in duplicated / repeated requests; * Documents retrieval can only be based on W/C ref. number.

paper retrieval to electronic renditions retrieval. Between the two, you can see that all of those people in the paper retrieval system have been taken out leaving just the person who needs a document able to retrieve electronic renditions of documents from the docs system by a self-service process. Globally, people can access that data whether they want to look at it whether that’s because they have an AOG (aircraft on ground), they’re doing a lease return or there’s an interest from the lessor. The project also undertook an exercise to compare the old and new retrieval systems in an routine Emergency & Accident exercise situation and for a lease return (figure 5)... Electronic c Retrieval al Comparison

TECH- AND CABIN-LOG PROCESS

Case Study: Accident Excercise

E&A exercise Man-hours Man-hours 50

Lease Return Man-days

Man-days

250

FIGURE 3

Retrieval Cycle

Scan documents & Put documents back to boxes

Airline MRO

Retrieve documents from boxes Retrieve boxes

Manage requests by AirlineTRD

Email to MRO TRD

- Process: * Multi-user access is available; * Can do fleetwise documents retrieval in one-go; * Eliminate requests management; * Documents retrieval can be based on any printed texts in documents (inc. W/C ref. number)

FIGURE 4

“An analysis,” he showed us, “was done by a Tech Records team after scanning and indexing the paper records. This was simply recovering some document requests from the engineering department, and figures 3 and 4 show the processes that were identified, comparing legacy

100

20 15

The paper process

Looking first at the paper process (figure 6)… Tech & Cabin Log Process s - Paper

- Availability: * 24 hours x 7 days.

(Self-service)

106

- Resources: * Self-service via Web.

Email to Email mail bac back to HKG TRD Airline TRD Retrieve documents from Docs System

150

After

Request from parties

213

Moving to something more specific, we wanted to look at the TechLog process which will be pretty much the same for all readers.

200

Electronic Renditions Retrieval

predicting what components need to be replaced to meet return conditions this can be planned ahead, maybe even on the previous ‘C’ check. In this way airlines and operators can be confident that there are no expensive surprises due in the lease return process. It is particularly valuable to understand Engine compliance and life from the tech records as getting this wrong for the sake of paperwork availability can be unforgivably expensive. “All this can be achieved,” Rob explained, “from managing the data, managing the paperwork and having accurate configuration management and accurate data in the M&E system. But it’s an enormous task and that’s where mobility will help maintain this on a continual basis with low effort.”

0 Without FLYdocs Retrieval

FLYdocs Retrieval

Without FLYdocs Retrieval

FLYdocs Retrieval

OPERATE PRINTING PAGES 1.3M pages / year

DISTRIBUTE 1 FTE

FIGURE 5

“… where the 47 required man hours to retrieve all the necessary documentation manually was reduced to eight hours when the electronic system was used. More routine and more interesting is that a lease return went from 213 man days to 106 of effort.” This illustrated improvements to what we do today but Rob also emphasized that, if you can reliably do this then you don’t have to schedule your lease return aircraft into the hangar as you would normally, because you know there is more time to manage it and you know the records are accurate. When it’s possible to start more accurately AIRCRAFT IT MRO • MARCH-APRIL 2018 • 39

1.3M Log Pages •Data Correction •Storage •30 Employees involved

TECH/CABIN LOG ENTRIES 1M entries / year

COLLECT

DATA ENTRY HKG:

17 FTE

4 Dashboards 1.5 FTE

UM Data Correction 2.5 FTE

TRANSPORT

AIR MAIL

Tech Records DATA SCAN 8 FTE STORAGE 3000 sq. ft ~ 35M records

FIGURE 6

… Rob spelt it out, “With printing, distribution, recording entries on the aircraft, collecting the logs, data entry and, for the back office, dashboards to manage, it occupies a lot of man hours, including

WHITE PAPER: ROB SAUNDERS

correcting data errors from this process, just to keep in compliance, maintaining MELs, part number mistakes and so on. Then it all has to be scanned into a system.”

ETL Operational Advantage e– Increased utilisation

what the data makes possible

Reduced cost

Improved Passenger Experience

The case for remote sign-off

The paperless process – e-log

In figure 7 you can see the effect of an introduction of e-log in a large airline. EE-log Process s – Paperless

OPERATE PRINTING PAGES 1.3M pages / year

DISTRIBUTE 1 FTE

TECH/CABIN LOG ENTRIES 1M entries / year

1.3M Log Pages •Data Correction ectio ect o •Storage •30 Employees involved

• Real Time Data Entry • Accurate / Granular Info • Enhanced Defect Management • Improved Contract and Warranty Management

DATA ENTRY HKG: 17 FTE

4 Dashboards 1.5 FTE

UM Data Correction 2.5 FTE

Connectivity will support real time aircraft status globally. • Live picture of aircraft turn • Inherent data capture of time stamps for analysis.

FIGURE 8

COLLECT

TRANSPORT

Available aircraft

AIR MAIL

Tech Records DATA SCAN 8 FTE TE RAGE STORAGE 3000 sq. ft ~ 50M records

FIGURE 7

Rob talked us through the process. “E-log data is inherently accurate because it is driven by predetermined tasks making it very difficult to make a mistake; the MELs are also accurate because they’re derived from data, selectable against defects. As the figure shows, typically an airline wanting access to tech defects an hour after departure may have 30 employees involved at touch points with probably half of those on data entry.” Airlines with service levels of 12 to 24 hours can reduce data entry staff but will ultimately suffer from defect driven disruption through lack of visibility.”

The value of an electronic techlog He continued the theme, “If fault trees have been built properly, there should be very accurate granular defect information; a key consideration is to have an application where you can build the granularity of what you’re trying to find in the future.”

effort but it’s then there for everyone, making it possible to prioritize inbound defects and send the engineers to the right person.”

Figure 8 is an action graphic, in this case using Changi Airport, Singapore, taking an assortment of data to portray where the aircraft is; then if a combination of e-log data and maintenance schedule data is taken, it can be displayed in a graphic that actually shows the aircraft, real-time, in transit. Rob described the benefit. “If you have an e-log that’s delivering real-time updates of what’s happening in the log itself, you can see the aircraft becoming available as work is progressed. Again, that’s a productivity improvement but what does it really mean in dollars? For the airline, to know whether there is an aircraft serviceable but not yet released would normally mean calling the MRO and sending someone out to the aircraft. If you have an e-log that’s structured properly to deliver the information you can start to see the status in real-time; so from maintenance control or anywhere in the world, it’s possible to see that this aircraft is serviceable but not released. The flight crew and Ops center can see defects raised and cleared in real-time for much faster decisions. That’s important because aircraft switch and so forth and it can get quite complicated. Plus there is the ability to alert based on the defects that you are reporting if you codify your fault tree on the e-log at source. It’s an AIRCRAFT IT MRO • MARCH-APRIL 2018 • 40

“With about 30 per cent of transits, there’s no defect found inbound; so, if we change the rules slightly on cabin defects there’s no reason technically why there could not be a remote sign-off. Technical too but let’s walk before we run.” Rob extended the point. “It would be much better to schedule the people to attend aircraft with defects than to schedule them to sign-off an aircraft with nil defects. There’s a lot of opportunity to move forward but realistically it will probably be a while before regulators buy in to that.” This article will be continued in the next issue of Aircraft IT MRO.

ROB SAUNDERS

Rob’s career started with British Airways in 1977 then, in 1990, he joined Cathay Pacific as a Maintenance Controller where he saw the introduction of the 747-400 and Airbus fleets. In 1994 he managed the Base Maintenance Support team then as Manager of the Maintenance Control Centre in 1997. In 2002 he held the position of Manager Ultramain Program, replacing Cathay’s legacy Engineering IT systems. In 2006 Rob was appointed Manager of Aircraft Engineering with technical responsibility for Cathay and Dragonair’s Boeing and Airbus fleets. As Head of Business Improvement & Lean, he led a team implementing many productivity and compliance related projects. Rob left Cathay Pacific in June 2017 to be Managing Director of Air2MRO specializing in paperless operations but continues to support the One World engineering group, IATA Paperless Operations and standards, and is currently chair of the Boeing /USI eLog user group. Rob can be contacted at robsaunders@air2mro.com. INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO: HOW I SEE IT

Data collaboration for MRO Why sharing is caring in the aviation industry Mark Martin, Operator Edition Product Line, Aviation & Defence Business Unit, IFS Big data generation is upon the commercial aviation industry. According to a 2016 Oliver Wyman MRO Survey, the global fleet of commercial aircraft could generate a massive 98 million terabytes of data per year by 2026. Between the big aviation players — the OEMs, the airlines and the maintenance, repair & overhaul (MRO) operators — there is a ton of interest not just in gathering data, but sharing it for a number of benefits, such as predictive maintenance or health monitoring systems.

Speaking at a recent MRO Europe panel, David Longridge, VP services sales for Boeing, said data collaboration between organisations is a key priority in today’s aviation landscape. “Collaborating with data will bring more mutual benefits for airlines and MROs, but how to do this effectively between the parties is the real challenge,” said David. “No airline wants 50 different applications to look at its aircraft — ideally they’d like to use one or two.”

Data sharing

IFS customer China Airlines is one of the largest airline operators in Asia and, much like Emirates in the Middle East, provides MRO services for many of the airlines with whom they codeshare. Aviation safety is a top priority for the airline and it considers the quality assurance of maintenance work as the best foundation for this. Since setting up the Engineering Maintenance Optimisation (EMO) unit in 1959, the company has become a key player in the MRO sector. Currently, China Airlines helps support over 40 domestic and international airlines with over 2,300 maintenance engineers working in five different hangars across Asia, North America and Europe. The airline’s EMO department found its legacy IT systems were hampering its safety efforts, unable to keep up with changing maintenance and safety requirements happening in the industry. Houng Wang, responsible for engineering activities at China Airlines, said “Our network of legacy mainframe systems often could not deliver the data insights we felt were critical if we wanted to evolve

Some leading players in the industry are starting to work on their own data platforms to get in on the benefits of sharing engineering data. GE’s cloud-based Predix platform allows third party MRO operators to download predictive analytical data via the internet, store it within their own systems and share it with customers. In June 2017, Airbus launched its own cloud-based data platform, Skywise, which collects data such as work orders, spares consumption and flight schedules from multiple sources across the industry for MRO operators to perform predictive and preventative maintenance. So far, early adopters include easyJet, Air Asia, Emirates and Delta Airlines, all of which are using the platform for predictive maintenance. Like Airbus, many airlines and MROs will have several different customers, partners, locations and, in most cases, use different programmes for each one, which leads to data being siloed and sharing programs being more internally focused.

Collaboration at work — China Airlines

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 41

the business and introduce new efficiencies. For the most part, these systems were siloed from each other, and operated by their own set of processes for capturing and storing data. This made it very difficult to access and share timely maintenance information across the organization.” China Airlines chose to implement IFS Maintenix to help optimise data sharing across the airline and its subsidiaries. Real-time management of line and heavy maintenance events as well as data capture at the point of maintenance was a significant benefit to growth areas of the business — especially in expanding third-party MRO services for the airline’s customers, such as Continental Airlines, FedEx, Korean Air and Japan Airlines. In addition to reducing operating costs China Airlines significantly decreased its aircraft layover due to more efficient scheduled and unscheduled line maintenance, meaning aircraft spend more time in the air and less time in the hangar.

A clearer picture The benefits of data sharing are plain to see. Better visibility into what’s happening at both the company and industry-wide level puts organizations in full control of maintenance, giving them a clearer picture of what’s happening around them to help collaboration with other industry players and benefiting from mutual efficiencies. The gains aren’t just for airlines but for passengers too, as better vision into data will help increase aircraft availability, increase safety and provide a chance to shift cost savings onto passengers.

ON-DEMAND WEBINARS

On-Demand Webinars

ON DEMAND Webinars: Search through and view recordings of 100+ on Demand Webinars Build your own MRO Software Demonstration Webinar Library. Search through and sign up to view the convenient video recordings of all previous Live MRO Software Demonstration & Masterclass Webinars by clicking this link. This exceptional video library contains recordings of Live Software Demonstrations and Masterclasses from major IT Vendors. An outline of recent Webinar Recordings can be found across the next couple of pages. Whether you missed them the first time around, need to refresh your understanding of available systems before making a key decision or if you are building a reference portfolio of relevant knowledge, these On-Demand webinar recordings will add vital market intelligence to your established professional skills. They’ll improve and sharpen your awareness of available solutions and add to your knowledge store. You’ll gain an overview of the major MRO software systems on the market today, from the world’s leading IT Vendors, and all at a time and a place compatible with your busy schedule. Each demonstration lasts one hour, providing airlines, aircraft operators and MROs with the perfect introduction to each MRO software solution demonstrated. This is how it works: • Visit the website by clicking here. • Use the scroll option or view the details of the latest recorded sessions on the right and select a Webinar recording you would like to view. • Next click ‘Register for Recording’ and enter your details. • Once approved, the video file will appear in your Member’s Area at the Aircraft IT website. • You can then view the Webinar recording as many times as you wish, share it with your colleagues and retain it as part of your own market intelligence reference library.

RAMCO AVIATION, MICROSOFT, AFI KLM E&M

IDMR SOLUTIONS

RECORDING DATE: 24TH AUGUST 2017 Blockchain in Aviation and Logistics On-Demand Webinar — Bringing Trust, Transparency and Traceability to Aviation and Logistics (inc: Aircraft Parts and Components Use Cases; Blockchain Software Demo; more...)

RECORDING DATE: 7TH SEPTEMBER 2017 Paperless Aviation Maintenance Task Cards and Auditing Software Demo On-Demand Webinar (inc: Manuals / Document Management, e-signatures, M&E System Integration, Vendor Auditing, more...)

SESSION OVERVIEW: Register to view this On-Demand Webinar (recorded 24th August 2017) for an excellent chance to discover how Blockchain technology can revolutionize aviation. During the Webinar you will hear from Air France Industries / KLM Engineering & Maintenance (AFI KLM E&M), Microsoft, and Ramco Aviation as they walk you through the key processes and opportunities. Blockchain is believed to be the next big technological disruption that would impact multiple industries. It can act as a digital ledger, where every single action about each part or component, be it manufacturing or maintenance or disposal, gets recorded digitally and accurately ensuring traceability, transparency and compliance.

SESSION OVERVIEW: Register to view this On-Demand Webinar (recorded 7th September 2017) and join the paperless aviation maintenance specialists IDMR Solutions as they walk you through two recent updates and additions to their software suite. Using live demonstrations of the powerful InForm software system you will see how to establish or enhance a truly paperless maintenance process including generating task cards, work orders / packages, with any M&E system, e-signatures and more. You will also see a demo of a new ground-breaking audit module, allowing airlines, MROs and aircraft operators the ability to audit their Vendors in a paperless format.

INTERACTIVE: CLICK HERE FOR WEBINAR SESSION

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 42

ON-DEMAND WEBINARS

SWISS AVIATION SOFTWARE

COMMSOFT OASES

RECORDING DATE: 9TH NOVEMBER 2017 AMOS Aviation M&E / MRO Software Demo and Overview On-Demand Webinar (inc: Latest Developments — AMOScentral and AMOSmro Demos; Go-Live Services and Digital Maintenance Processes)

RECORDING DATE: 30TH NOVEMBER 2017 Commsoft OASES Aviation MRO / M&E Software Demo & Overview on-Demand Webinar (inc: Latest System Upgrade; Cloud Hosting; Demos — Mobile Materials App, Damage & Repair Module, Maintenance Costs Module)

SESSION OVERVIEW:Register to view this On-Demand Webinar (recorded 9th November 2017) for an excellent chance to view software demos and a full overview of one of the industry’s leading MRO / M&E IT solutions: AMOS. Includes a review of the innovative virtual AMOS community collaboration platform AMOScentral; the latest developments in the AMOSmro package; and a look at go-live services designed to maximize ROI (return on investment) and promote the digitalization of maintenance processes. The system successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards.

SESSION OVERVIEW: Register to view this On-Demand Webinar (recorded 30th November 2017) for an excellent chance to view a full system overview and live demos of one of the industry’s leading, most cost-effective, end-to-end MRO / M&E software solutions: OASES from Commsoft. OASES is used worldwide by over 90 customers of all sizes including: national flag carriers, regional airlines, low-cost carriers, MROs and CAMO providers. During the Webinar, OASES experts will show the latest developments to the system, including a core functionality upgrade; OASES Cloud hosting; mobile material app and new damage and repair, and maintenance costs modules.

OVERVIEW: Success comes at a price. Aircraft IT Webinars have proved popular for vendors and readers alike with more than 200 past webinars on leading aircraft IT solutions now available, and more to come. That’s the success. But with so many webinars to choose from, finding the ones that address any reader’s specific brief is a challenge in itself. That’s the price.

INTERACTIVE: CLICK HERE FOR WEBINAR SESSION

INTERACTIVE: CLICK HERE TO SEARCH SESSIONS

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 43

ON-DEMAND WEBINAR SEARCH ENGINE Aircraft IT makes searching for past webinars a richer experience.

So we’ve enhanced your webinar search experience with the useful ‘past webinar’ search facility. Whether it’s MRO or Operations, you can search by ‘Webinar Name’, by ‘Vendor’ or by ‘Category’. Finding the right information for you is easier than ever.

WHITE PAPER: RAMCO

OG (Aircraft on Ground) events are straight forward; one cannot plan for them but they happen due to technical faults or non-availability of material. However, proactively planning the possible response to these situations can help save valuable time. An AOG can potentially trigger cascading events such as sourcing, matching parts demand, logistics, payments and even reverse logistics of a unserviceable parts. But one thing is true for all of those events; time is of the essence across critical phases of accessing the supply chain.

THE CHALLENGES AND COMPLEXITIES IN AOG RECOVERY The AOG desk races against time to get the right part to the aircraft on time but the part search process is challenging due to two key factors: the part’s applicability to the grounded aircraft and sourcing the part in a complex SCM (Supply Chain Management) context involving the OEM, distributors, the market place, and shipping carriers. Figure 1 illustrates a case where the AOG desk, in order to meet their technical requirements, need to visit multiple OEMs, distributors and market place systems to check the availability of stock. Many of

Future-proofing the Supply Chain Zero click parts dispatch, explains Saravanan Rajarajan S, Associate Director — Aviation Practice at Ramco Systems, makes for faster AOG recovery AIRCRAFT IT MRO • MARCH-APRIL 2018 • 44

“…sourcing parts during an AOG is a very complex and time consuming process since it involves multiple parties like the OEM, distributor, market place vendors across the value chain.”

WHITE PAPER: RAMCO

the transactions are email or phone based. Furthermore, AOG desks spend considerable amounts of time with the MCC (Maintenance Control Center) or Maintenance crew to re-confirm alternate parts, Mod Deviations, etc., if the requested Part# is not available. Even a slight error in the entire process may lead to delayed recovery or even with the wrong part fitted to an aircraft. P012-Act

P012-Act

MOD? PMA? CERT? ALT?

AOG Desk

• TAT • Availability of Parts

75% of all transactions are email/phone-based Nil Stock Nil Stock Nil Stock

Local Stores Local Stores Local Stores

demand is placed for Part#, it implies that all the other requirements, as listed in figure 2, should be met while sourcing. These additional factors, adding up to the part, increase the interactions to check and confirm internally before the order is placed. This contributes significantly to the lead time and is also prone to errors. Allocation Rules

Age Rules

Certification

Condition

Stock Status

Alternates

Engineering

Applicability Level

Component Times & Cycles

Component Age

FAA

Serviceable

PMA

One Way

MOD Levels

Aircraft Level

Aircraft Times & Cycles

Certificate Age

EASA

Overhauled

OEM

Two Way

LSAP Version

NHA Level

CAA

New

Conditional

FIGURE 2 — PART APPLICABILITY REQUIREMENTS

Aircraft On Ground

FIGURE 1 — RECOVERY THROUGH MANUAL PROCESS

Part applicability: even though it looks trivial, thousands of dollars have been lost just because the wrong part ended up in a grounded Aircraft’s location. When a

Complex supply chain: sourcing parts during an AOG is a very complex and time consuming process since it involves multiple parties like the OEM, distributor, market place vendors across the value chain. Supervisors at the AOG desks typically scour for parts using multiple portals to find the availability especially with the OEM and distributors. With part applicability requirements it also means INTERACTIVE Click here for full product details

Paperless Operations Through Full Mobility

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 45

WHITE PAPER: RAMCO

that the search has to be very detailed and comprehensive, since it’s not just about availability. Sometimes it may necessitate calling up the supplier or OEM to verify the technical requirements like certifications and other paper work.

CONNECTED SUPPLY CHAIN ECO SYSTEM FOR FASTER AOG RECOVERY

The latest B2B connectors and state-of-the-art API (Application Programming Interface) based architecture helps in these independent systems, wherein the interrelated systems within and across the organizations can be integrated and the relevant information can be processed and shared in real time, making it a truly connected Ecosystem. This will ensure that the right parts reach the right location at the right time.

demand, picking up the right serial number will reduce the time for part movement with conventional strategies like FIFO, LIFO and Remaining Life. The M&E system should be configurable to automate picking the right serial# in compliance with part applicability requirements.

Auto suggest internal sourcing options An M&E system is expected to provide the real-time demand processing capabilities from demand placement till POD (proof of delivery) acceptance of the part, which can be done by enabling technologies like mobility and Chat Bots. This significantly reduces the error in relaying the message through voice or through other paper based processes. An intelligent M&E system is expected to provide the possible sourcing options like swapping from any other grounded aircraft or aircraft currently under base maintenance, and the possibility of expediting the inspection and certification if the Item is WIP (work in process) at the receiving bay or shop. This sourcing option should consider the multiple part applicability requirements driven by the aircraft, customer contacts and regulatory requirements.

transactions are processed through SPEC 2000 EDI Channels.

Zero Touch Ordering The entire ordering process can be automated through a connected eco system , wherein, once a demand has been placed for the part, an auto search can be executed and the availability positions from the various suppliers are received through API calls. The right part is identified by filtering out with applicability requirements. Applying the rule configurator, the right supplier is identified and the order is auto approved and processed through EDI channels. The rule configurator can be combination of key following key parameters with ranking to assist the auto picking of the supplier. ITM/PBH Contract Supplier Type OEM

Preferred Supplier

Supplier Supplier Selection Selection

Order Priority

Most Purchase

Real time stock availability

FIGURE 3 — CONNECTED ECO SYSTEM FOR AOG RECOVERY

BENEFITS OF CONNECTED ECO SYSTEM

Automated allocation processing When the stock is available to meet the AOG

One of the significant added values of this connected eco system is getting real-time stock visibility from the all the entities like the OEM, the distributor and the market place. The AOG desk can process the part number and send the demand data with applicability requirements to multiple suppliers in the eco system. Through API calls, the availability positions of the stock at given locations and meeting the applicability requirements are received on a real time basis at the AOG desk for processing. Furthermore, the AOG desk may decide to process an RFQ (request for quote) or PO (purchase order) based on the circumstances and, on processing, the AIRCRAFT IT MRO • MARCH-APRIL 2018 • 46

Vendor Rating

Cost Lead Time

FIGURE 4 — AUTO SUPPLIER SELECTION FACTORS

Predictive Dispatch A connected eco system can enable organizations to set up the dispatch in anticipation of the confirmed part requirement. Artificial intelligence and Big Data technologies play vital role in this enablement.

WHITE PAPER: RAMCO

“While relationships between the AOG desk and supplier still matter, the most effective AOG desks leverage technology to provide them with assisted decision making capability to reduce the lead time needed for AOG recovery. ” SARAVANAN RAJARAJAN S

Drop Shop

Enabling Technologies Big Data / AI

Order Record Snag Priority

Shipment Tracking Supplier

Cost

1. 2. 3. 4. 5. 6.

Auto Processing Snag Identiry Part Required Supplier Selection Place Purchase Order Identify best frieght options Set up job for pickup Lead Time

Carrier

FIGURE 5 — PREDICTIVE DISPATCH

With Next-Gen technology enablers like Big Data processing and Artificial Intelligence (AI), the efficiencies of the connected eco system can be enhanced further by predicting the parts demand and initiating the movement once a snag is recorded. When the snag is reported by the mechanic, using Big Data and AI, the required part number can be ascertained with a high degree of accuracy. Once this is identified, the ordering process is automatically initiated. In addition, as the origin and

destination is known, the data can be fed to multiple shipper or freight tracking systems and the best (lowest time with high delivery probability in consideration of HAZMAT / oversize factors) shipper is identified and job can be initiated for the shipper to pick the part from the supplier. Real time information is shared across the various parties through E-ASN (e-Advanced Shipping Notice) and AWB (Air Waybill) tracking from Pick up till POD. Any deviations or delay in the processes can be altered for possible manual intervention. While relationships between the AOG desk and supplier still matter, the most effective AOG desks leverage technology to provide them with assisted decision making capability to reduce the lead time needed for AOG recovery. In the future, MRO systems are expected to be able to take decisions on behalf of the AOG desk supervisors and that will only get better with machine learning to optimize performance. The need to supplement the decision assist capabilities in AOG recovery has never been more critical. AIRCRAFT IT MRO • MARCH-APRIL 2018 • 47

Saravanan Rajarajan S is an astute professional with over 15 years’ experience in the aviation domain. He heads the Center of Excellence for Ramco’s Aviation Practice and is a subject matter expert on the aviation supply chain, with diverse experience in implementing Ramco Aviation’s M&E MRO solution in more than 40 organizations. He has explored synergies with technologies like Mobility, Big data and BOTs to foster the aviation MRO Industry. He possesses a strong educational background with Degrees and Certifications in Mechanical Engineering (B.Tech), Business Administration (M.B.A), and also holds the APICS — CPIM Certification.

RAMCO

Designed to be accessible on cloud and mobile, Ramco Aviation Software continues to add technological innovations with ‘Anywhere Apps’, redefining the power of Mobility, to significantly reduce transaction time both during AOG conditions and critical aircraft turnarounds. The software helps aviation companies ensure zero tolerance to error, with higher safety standards.

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WHITE PAPER: FLYDOCS

A new way of looking at and managing pre-maintenance data Part 1

Every airline or aircraft operator needs maintenance data for their aircraft; however, when the data comes from different sources and is presented in different formats, this process becomes unnecessarily complicated. Steve Sayers, Director of Technical Publications, FLYdocs

n the aircraft maintenance and engineering environment, whether it is an airline, operator or even an MRO (Maintenance Repair Organization), digitalization of data is rendering ever more elements of maintaining, servicing and operating aircraft safer, easier, more intuitive and more accessible. However, one ingredient in the mix seems stubbornly not to fit this pattern of improvement — specifically in regards to access and usability — and that element is pre-maintenance data. This term might not be that familiar to readers so let me explain what I mean by pre-maintenance data, what

I see as the obstacles to making it more user-friendly and accessible, and how a modern document management system can provide the answer.

PRE-MAINTENANCE DATA

As previously stated, pre-maintenance data is the information that all airlines and operators require to service and maintain their aircraft. It is the information that an aircraft engineer uses during maintenance work, providing not only assembly or disassembly instructions, but also relevant warnings and cautions at the appropriate steps to ensure the AIRCRAFT IT MRO • MARCH-APRIL 2018 • 48

work is carried out in the safest possible way. Part numbers and parts information is also provided within the IPDs (Illustrated Parts Data) or IPCs (Illustrated Parts Catalog) including details of OEM (Original Equipment Manufacturer) approved alternative parts. Pre-maintenance data is also required at the aircraft end of lease phase, when an aircraft is being decommissioned out of the airline’s fleet. When lessors using a system like FLYdocs access their aircraft data, they will see records of all the maintenance, servicing, modifications and even

WHITE PAPER: FLYDOCS

repairs that have been carried out on their aircraft while in service with the airline. Lessors will audit repairs and maintenance activities, and will require access to the relevant pre-maintenance data information as part of their auditing process. This could be in the form of the AMM (Aircraft Maintenance Manual) for maintenance verification or in the case of a repair the SRM (Structural Repair Manual). A good digital document management solution enables access to all this data and links the record of the work undertaken to the relevant version of the pre-maintenance data and all other relevant supporting documentation the work was authorized against. It should even allow access to previous revisions of pre-maintenance data.

“… pre-maintenance data is the information that all airlines and operators require to service and maintain their aircraft. It is the information that an aircraft engineer uses during maintenance work, providing not only assembly or disassembly instructions, but also relevant warnings and cautions…” HOW PRE-MAINTENANCE DATA IS USED

As part of the pre-maintenance process, the OEMs create and issue maintenance programs, which specify what needs to be serviced and when. It provides details on when components and assemblies need to be changed or serviced. It is possible for airlines and operators to change certain maintenance points and servicing schedules based on statistical data captured through reliability data analysis, but any proposed change would have to be agreed by the relevant OEM and the Regulatory Authority. For example, it could be possible to extend certain scheduled maintenance points if the data and records supported it. A digital document management solution should be able to forecast and trend servicing requirements, particularly those associated with component changes, etc.

HOW PRE-MAINTENANCE DATA IS ORGANIZED AND CATEGORIZED As part of the ‘type certification’ before an aircraft can be released into an airline or operator’s organization, the OEM would have to verify that the maintenance data works. This verification could involve the proving of assembly and disassembly processes. That said, opportunities do exist for appropriately approved airlines or operators to create their own maintenance data; not relating to major airframe or engine assemblies, but for areas like additional inspection steps or minor modifications. This is particularly relevant around areas like cabin modifications, which are not covered by the OEMs, but are one of the main areas of modification the airlines and operators make to their aircraft.

OEM created/distributed pre-maintenance data is organized and categorized in pre-determined sets, i.e. AMMs, IPCs/IPDs, etc.; these are all created to specific industry wide standards such as S1000D. The SRM manual sets limits for acceptable damage under which the aircraft can operate. It also provides the relevant repair specifications. Part of the damage verification process could require the use of NDT (Non Destructive Testing); this is particularly important when trying to address damage on carbon fiber material or engine fan blades. In some cases damage will fall outside the SRM limits; the airline or operator will then have to contact the relevant OEM to authorize a specific repair. The OEM will provide the required information and repair tolerances. Airlines and operators who have the appropriate Part 21 Approvals have the capability to create their own

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 49

WHITE PAPER: FLYDOCS

INTERACTIVE Click here for full product details

repair documentation instructions using the authorization and specification supplied by the OEM. Some repairs will be approved and authorized for a particular period of time or for a specific number of flight hours, and some will remain as permanent repairs and stay in place for the life of the aircraft.

Looking at it from the point of view of the solution with which I’m familiar, the importance of recording repairs and all the subsequent associated supporting documentation in FLYdocs becomes even more critical when some aircraft can remain in service for over 20 years. Imagine trying to find the authorization and record for a repair that could have been carried out some 10 years previously without the searching, data linking and data storage capabilities that a solution such as FLYdocs offers. In fact, before FLYdocs was introduced, airlines could spend weeks, sometimes months trying to validate repairs during the aircraft’s return phase. In some cases, repairs could not be validated and the repairs had to be replaced which can be a very expensive process, requiring downtime for the aircraft and the need for specialist manpower requirements. One of the real breakthroughs in using digital data is the ability to automate the linkages within data sets; this can be within the same manual between similar assembly/disassembly procedures or even across different manuals, for example linking from an AMM Task into the required part within the IPC/IPD or vice versa. This is a real timesaver for engineers, not just because they no longer need to access multiple sets of data, but more importantly it helps to make the decision for the engineer by taking them to the right section of a manual through the hyperlink. Hyperlinking also has been a real enabler for providing data through mobile devices. AIRCRAFT IT MRO • MARCH-APRIL 2018 • 50

WHITE PAPER: FLYDOCS

CURRENT PROBLEMS WITH DIGITIZED MAINTENANCE DATA

The main OEMs all produce maintenance data sets, (AMMs, IPC/IPDs, Schematics, Wiring Diagrams, SRMs, etc.) and they all author to S1000D Standards but beyond that they format and present the data in differing ways. So, if an Engineer is working for a multi fleet airline, for example operating Airbus and Boeing aircraft, then they will need to be able to access both the OEMs’ applications and software to retrieve the relevant maintenance data they require. This problem is further exacerbated if the airline or operators are supporting mobile and desktop devices. For example, neither the Airbus or Boeing software works through the same application, i.e. you need duel applications to access data from both OEMs on mobile and desktop devices; furthermore you cannot access Airbus data through Boeing applications or vice versa. The other issue with OEM digitalized data is online/offline access. For example, the Boeing mobile App only works in an offline mode so the data has to be uploaded to the device, which then creates a potential compliance issue with engineers accessing and using out of date maintenance data. It also creates a large amount of work for areas of the business that support the front-line operations, as this data upload has to be managed on a regular

basis. The solving of one problem is the creation of another. There is one obvious advantage to working offline and that is the Wi-Fi capability can be somewhat challenging at certain airports and maintenance locations and even on some types of aircraft. Although Wi-Fi access for passengers is now a given, getting maintenance data via mobile devices on board aircraft can be very challenging. The Airbus mobile offering works in both offline and online modes. The online option addresses the issue of using out of date data and greatly reduces issues of noncompliance, but pushing large data updates across the Wi-Fi can then introduce other problems.

SO TO SUMMARIZE

There is a requirement for multiple OEM software packages to be accessed through one single portal that provides the same ‘look and feel’, whether being viewed through a mobile or a desktop device. Currently there are no providers offering a single access concept, so at FLYdocs we have seen this as a service offering opportunity and a natural enhancement in developing the pre-maintenance applications as part of the overall platform. It makes sense to create a new, fully integrated platform that fully covers the entire pre-maintenance sphere of

“There is a requirement for multiple OEM software packages to be accessed through one single portal that provides the same ‘look and feel’, whether being viewed through mobile or desktop device. Currently there are no providers offering a single access concept…” AIRCRAFT IT MRO • MARCH-APRIL 2018 • 51

engineering within an airline and MRO. Our current development roadmap sees us deploying a new fully integrated pre-maintenance platform commencing towards the end of 2018, developing to full functionality through to the end of 2019. Part 2 of this article will be in the next issue of Aircraft IT MRO.

STEVE SAYERS

Before joining FLYdocs in 2017 as Director of Technical Publications, Steve’s career spanned 35 years in aviation; 24 years within production of military aircraft with BAE Systems followed by 11 years in commercial aviation with Virgin Atlantic Airways, where he held the role of Information Services Manager. In his current role, Steve is responsible for identifying and developing opportunities to enhance the capability of FLYdocs, for example, by creating, managing and controlling pre-maintenance data and documentation and to provide FLYdocs’ clients with a seamless end to end process for all their documentation needs and requirements.

FLYDOCS

FLYdocs is the world’s most advanced aviation data and records management solution provider and global industry leader in managing the lease transfer of aircraft and assets. It provides airlines, lessors, OEMs and MROs with live digital lifecycle compliance information to demonstrate asset airworthiness condition, protect asset value and deliver cost savings. Users include Qantas, Cathay Pacific, Virgin Atlantic, Hawaiian Airline and Willis Lease to name just a few. FLYdocs has transitioned 200 aircraft on-time in a paperless environment and migrated 400m documents in the last year alone. Currently, the business has more than 500 lease returns and audits contracted. But more importantly: FLYdocs has delivered over $140m in cost saving for customers.

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DIRECTORY

MRO Software Directory Key ‘at-a-glance’ information from the world’s leading MRO software providers. There are three recognized categories of MRO software solutions: 1) Pure-play MRO solutions also known as Best of Breed (BoB) 2) Enterprise Resource Planning (ERP) Solutions 3) Specialist Point Solutions Software solutions assigned to categories 1 and 2 offer a complete end-to-end MRO solution for airlines, MROs and aircraft operators and meet most business system requirements for MRO facilities and airlines of any size seeking a new MRO software solution or looking to replace or renew an existing one. Pure-play systems are designed specifically for the aviation MRO industry and typically offer a complete solution to fit with the highly regulated nature of the industry. ERP MRO Solutions are part of a complete end-to-end enterprise wide software package and allow for extended capability with other systems such as Finance and Human Resources. Specialist Point solutions are MRO systems that are particularly strong in certain niche areas and usually complement the pure-play solutions. For ease of reference the directory below is divided into two sections: Pure-play and ERP MRO Solutions; and Specialist Point Solutions.

Pure-play, BoB and ERP MRO Solutions

2MoRO Solutions

ADSoftware

W: www.2moro.com T: +33 (0)559 013 005 E: sales@2moro.com

W: www.adsoftware.fr T: +33 (0)4.50.89.48.50 E: contact@adsoftware.fr

Locations: France (HQ), Canada and Malaysia

Location: France, Thailand, South Africa, Brazil

ADT: Applied Database Technology W: www.adbtech.com T: +1 (425) 466-5013 T: +1 (614) 377-9644 E: sales@adbtech.com

Location: Bellevue, Tampa USA; Istanbul, Turkey

NAME OF PRODUCT MARKETED • Aero One, Aero-Webb, BFly, 2Fly

NAME OF PRODUCT MARKETED • AIRPACK

NAME OF PRODUCT MARKETED • Wings NG

KEY BUSINESS/SOFTWARE AREAS • MRO: Line, Base, Engine maintenance • Airworthiness and Fleet Management • Flight and Crew management • Material Management • ERP: Finance, Purchasing, Sales, HR

KEY BUSINESS/SOFTWARE AREAS • AIRTIME — Fleet management & CAMO • AIRSTOCK — Inventory control & Logistic • AIRDOC — Documentation management • AIRSTAT — Reliability and statistic reports • AIRWORK — Time Tracking Software

KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Maintenance Engineering • Material Management • Production Planning • Labor Collection, Billing

2MoRO Solutions is a software development company dedicated to the Aviation market. Our teams are located in America, Europe and Asia. We work with partners and resellers in 20 countries. Our solutions are operated in 24 countries and are available in 5 languages. We have been providing cost-effective software to large aviation players as well as small and medium size enterprises for 12 years. We offer a panel of software to fit any types of aviation companies. Our solutions have been chosen by aircraft and engine manufacturers such as Airbus Helicopters or Safran Group but also by many aircraft operators, airlines or independent MROs. We are proud of our 95% retention rate achieved over twelve years of operation thanks to a superior customer service. 2MoRO Solutions works mainly on a fixed-price base and is ISO 9001 certified for aviation software development, maintenance and support.

ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 module system answers to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training program can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.

APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction; thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.

Aero One® and Aero-Webb® are certified by SAP® and complement their ERP solutions for aviation and MRO needs. 2Fly® is our cloud solution to reduce emergency AOG, mitigate human error and facilitate continuing airworthiness management. BFly® is a new way to create customized software for aviation and enables users to design personalized screens, workflows and business processes.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • MARCH-APRIL 2018 • 52

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Pure-play, BoB and ERP MRO Solutions

AeroSoft Systems

Aviation Intertec Services

Commsoft

EmpowerMX

W: www.aerosoftsys.com T: +1 905.678.9564 E: sales@aerosoftsys.com

W: www.aviationintertec.com T: +1 807-625-9260 E: info@aviationintertec.com

W: www.commsoft.aero T: +44 (0) 1621 817 425 E: nsg@commsoft.aero

W: www.empowermx.com T: +1 866-498-3702 E: info@empowermx.com

Location: Tiptree, Derby, Norwich, Gatwick, UK; Australia; India

Location: Frisco TX, USA

NAME OF PRODUCT MARKETED • FleetCycle® Execution Suite — MRO Manager (FCXM)

Location: Ontario, Canada; Miami,FL, USA; Austria

Location: Canada, Thailand, India, Greece

NAME OF PRODUCT MARKETED • DigiMAINT, DigiDOC, WebPMI/DJM

NAME OF PRODUCT MARKETED • RAAS & RAAS Express

NAME OF PRODUCT MARKETED • OASES

KEY BUSINESS/SOFTWARE AREAS • Maintenance and Engineering Management • Digital Document Content Management • Business Intelligence Reporting • Business 2 Business transaction interface • Interface to Financials / Flight Operations

KEY BUSINESS/SOFTWARE AREAS • Production Planning and Management • Inventory and Procurement • Inspection Document Management • Reliabiliity and Performance Analysis • Financial and Flight Operations Integration

KEY BUSINESS/SOFTWARE AREAS • User Friendly: for all levels of expertise • Excellent Support: full support throughout the product life cycle • Scalability: can grow with your business • Cost: low ‘cost of ownership’ • Security: proven security

AIS’s RAAS system is a best-of-breed M&E solution for the evolving operator, MRO and CAMO. Our solution is 100% browser-based and tablet friendly, compatible with all major browsers including Apple Safari, Google Chrome, Firefox, and Microsoft Internet Explorer. RAAS includes industry-leading paperless functionality such as task-step level signature, parallel inspection program management per type, digital part certification handling, iPAD/Android /Windows tabletbased EML, electronic maintenance status board, centralized document library, wireless barcode scanning, and much more. RAAS offers flexible pricing and system hosting options making it suitable for a wide range of customer types and sizes.

OASES from Commsoft covers all aspects of aircraft maintenance for airlines and third-party maintainers including: inventory control; rotable tracking; demand handling; requirements planning; PO and RO processing; component and aircraft technical records; maintenance forecasting; aircraft check planning and documentation. Also, check accomplishment analysis; aircraft technical log recording; shop floor data collection; work in progress; time and attendance monitoring, and system and component reliability analysis, plus repetitive defects, sales order processing, full quotation management, invoice passing, advanced scheduling, line maintenance control, AD/SB evaluation and deferred defect management. The company provides electronic AMMs and IPCs linked electronically to, and accessible by, the system.

AeroSoft Systems Inc. is unique in MRO IT, born in 1997 out of aircraft OEM digital document systems and the evolution of ATA iSPEC2200 and SPEC2000 standards. AeroSoft has two distinct MRO IT products: DigiMAINT and WebPMI sharing a common set of optional modules for BI, B2B, Finance and Flight Operations, plus DigiDOC, a state of the art digital content management system. AeroSoft has the unique expertise to integrate DigiDOC with any competitive MRO IT system. Strategic partners include Hexaware Technologies Inc. who are jointly going to market internationally offering large IT capacity at competitive rates.

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AIRCRAFT IT MRO • MARCH-APRIL 2018 • 53

KEY BUSINESS/SOFTWARE AREAS • FleetCycle® Execution Suite: Production Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL) • Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB) • Coming Soon: FleetCycle® Executive Suite — Shop Manager (FCXS)) EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/ OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.

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DIRECTORY

Pure-play, BoB and ERP MRO Solutions

IFS

Lufthansa Technik

Ramco Systems

Rusada

W: www.ifsworld.com T: + 613-576-2480 E: info@ifsworld.com

W: www.aviatar.com T: +49 40 5070 5553 E: sales@aviatar.com

W: www.ramco.com/aviation-suite/ T: +91 9677156327 E: cynthia@ramco.com

W: www.rusada.com T: 03333 440730 E: sales@rusada.com

Locations: 60+ Worldwide

Location: Worldwide

Location: 21 offices worldwide

Location: N America, UK, Switzerland, Dubai, India, Singapore

NAME OF PRODUCT MARKETED • IFS Applications, IFS EOI, IFS Tail Planning, IFS Maintenix

NAME OF PRODUCT MARKETED • AVIATAR

NAME OF PRODUCT MARKETED • Ramco Aviation M&E Solution, Ramco Aviation MRO Solution, Ramco Anywhere Apps, Ramco flyMORE

NAME OF PRODUCT MARKETED • Envision

KEY BUSINESS/SOFTWARE AREAS • Fleet and Asset Management • Maintenance, Repair and Overhaul (incl line, heavy, complex assembly, component repair) • 3rd-party MRO bidding, quoting, invoicing, product lifecycle management, enterprise operational intelligence IFS is a globally recognized provider of software solutions for global aviation & defense (A&D), including commercial and military operators, A&D manufacturers, in-service support and third-party MRO. IFS’s solutions support project and program-centric manufacturing; a complete spectrum of maintenance management capabilities for sea, land and air assets, from heavy, complex, and component MRO, to line maintenance or at-platform/asset support; as well as all types of procurement models. IFS’s innovative enterprise solutions are designed for the regulated A&D industry and markets where manufacturing, MRO, project and service functionality are business- and operationally-critical whilst also supporting global, core enterprise capabilities for managing finance, inventory and human resources. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.

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KEY BUSINESS/SOFTWARE AREAS • Fleet Management & Metrics • Reliability Management • Condition & Fault Analytics • Predictor Plugins • Record Status by Flydocs AVIATAR – Our innovative and holistic platform for the entire aviation industry AVIATAR offers an extensive variety of digital products and services for airlines, MROs, OEMs and lessors by combining multiple apps in one place. While each single app provides value in its stand-alone version, it is the interplay of those apps, which creates the unique value proposition for the individual user. AVIATAR has three main characteristics: Open: AVIATAR lives from the conjunction of visionaries. That is why we invite everybody – partners, clients, developers – to co-create the future of aviation with us or to join our network by connecting their app to our ecosystem. The first externally integrated app is provided by our partner FLYdocs. Modular: AVIATAR offers a variety of apps. The user selects. The platform serves as a central and connecting hub for apps offering digital products and services for the aviation industry. Users can select from our variety of apps and chose the combinations they prefer. Neutral: AVIATAR adjusts to the user’s technical requirements. AVIATAR is an independent platform that aligns to our user’s specific, technical requirements. It is an OEM-spanning platform, independent of Lufthansa Technik and any MRO service contracts. We focus on the users and adjust to you.

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KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • Maintenance, Repair & Overhaul • Mobility Solutions Ramco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and nextgen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning and Optimization, in one integrated platform. Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; HyperConnected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers and OEMs bringing Suppliers, Customers and Logistics providers together on ONE platform

KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering (M&E) • Maintenance, Repair & Overhaul (MRO) • Maintenance Planning & Scheduling • Paperless & Mobile Solutions • Offline Mobile Capabilitiess Rusada develops Envision — an MRO / M&E software system for the aviation industry. Envision is used by a range of different types of customer including airlines, helicopter operators, VIP fleet, MRO and line maintenance facilities. The latest version of Envision, Envision nGen, is a web-based solution that is browser, platform and device independent. The offline capabilities of Envision nGen is one of its unique selling points. We have tailor-made solutions configured for your needs from over 200 functions and 8 modules, across multiple platforms. Key elements of our new developments include: Integrated user defined workflows throughout the solution; Significant use of dashboards for alerting users of key outstanding actions etc; Integrated user definable templates throughout the solution; and provision of ‘off-line’ support for certain key functions. Please don’t hesitate to concact us for further information or to arrange a demo of the next generation of MRO / M&E software.

Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on business-critical activities, while the solution processes transactions and decision support, based on intelligent rules. Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.

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AIRCRAFT IT MRO • MARCH-APRIL 2018 • 54

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DIRECTORY

Pure-play, BoB and ERP MRO Solutions

Seabury Solutions

Sheorey Digital Systems

Swiss Aviation Software

TRAX

W: www.seaburysolutions.com T: +353 61 749 010 E: marketing@seaburymro.com

W: www.sds.co.in T: (+91-22) 2281 9198/ 2281 1086 E: rohit.jha@sds.co.in E: vicky.sheorey@sds.co.in

W: www.swiss-as.com T: +41 61 582 72 94 E: marketing@swiss-as.com

W: www.emro.com T: +1 305.662.7400 E: sales@trax.aero

Location: Basel, Switzerland; Miami, FL, USA; Singapore

Location: Miami, FL, USA; West Sussex, UK; Tokyo, Japan; Riyadh, Saudi Arabia

NAME OF PRODUCT MARKETED • AMOS

NAME OF PRODUCTS MARKETED

Location: Ireland; Argentina

NAME OF PRODUCT MARKETED • Alkym, EPAS, eAuthority KEY BUSINESS/SOFTWARE AREAS • Technical Operations • CAMO • MRO • Performance Analytics • Regulator Applications Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Group. Seabury Solutions has built a reputation in that time as the vendor who delivers cost effective world class aviation management software. The integrated product range includes solutions for Airlines, MRO Organizations, Aviation Regulators. Enterprise Performance Analytics Systems (EPAS) includes models used for Maintenance Analytics, Contracts and Invoicing, Flight Profitability, Budget Planning, Fuel Planning, Market Analytics and Sales / Distribution Analytics. With our software products serving over 80 customers in 35 countries globally they are suitable for the largest to small / medium sized operations. Alkym Management and Control System for Aircraft Maintenance is a modular solution where each organization can select which tools meet their requirements. This proven solution brings the top functionality in market leading implementation time scales. Typically, the average time to GO LIVE is between 8 and 15 weeks. With 24 / 7 professional support services to make sure your teams are getting the best from our systems Seabury Solutions should be on every short listing to compare the value proposition against the market.

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Location: Ireland, Argentina, Netherlands, Philippines, USA

NAME OF PRODUCT MARKETED • ARMS®: Airline Resource Management System • InfoPrompt®: Integrated Document Management System KEY BUSINESS/SOFTWARE AREAS • Engineering & Maintenance Sub-System (ARMS® — EMSS) • Heavy MRO Sub-System (ARMS® HMRO)* • Logistics and Inventory Management Sub-System (ARMS® LIMSS) • InfoPrompt®: Integrated Document Management System * Under development Sheorey Digital Systems Ltd., (SDS), is an established, fast growing, ISO 9001:2008 Certified Software Company, focused on providing Software Solutions to the Aviation Industry. ARMS®: ‘Airline Resource Management System’ is an internet rich, current-generation, state-of-the-art Information Technology System that effectively addresses the extremely critical and cost sensitive nature of Airlines/Commercial Air Transport operations. ARMS® is one of the few cost-effective, fully integrated software solutions that seamlessly addresses Flight Operations, Maintenance and Logistics functions of an air transport operator; designed and developed to control costs which is so very critical for Air Operators today. ARMS® is readily and easily ‘customizable’ to specific business and operational requirements.

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KEY BUSINESS/SOFTWARE AREAS • Material Management • Engineering • Planning • Production • Maintenance Control Swiss AviationSoftware unites over 25 years of IT experience with profound MRO expertise and offers its customers the functionally unsurpassed and technologically state-of-theart maintenance system AMOS. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. Today, over 140 customers worldwide steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software systems worldwide.

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AIRCRAFT IT MRO • MARCH-APRIL 2018 • 55

• eMRO • eMobility KEY BUSINESS/SOFTWARE AREAS • Engineering & Planning • Production & Shop • Technical Records & Reliability • TRAXDoc Document Control • Supply Chain Management • E-enabled Aircraft Capabilities • Aircraft Mobility apps • Maintenance Mobility apps • Warehouse Mobility apps TRAX is the global leader in the aviation industry for MRO ERP software, with over 170 airlines using their products. TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility. Organizational efficiency gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.

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DIRECTORY

Pure-play, BoB and ERP MRO Solutions

Specialist Point Solutions

Ultramain

AerData

Bluebox Aviation Systems

The Boeing Company

W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com

W: www.aerdata.com T: +31 20 655 9000 E: info@aerdata.com

W: www.blueboxaviation.com T: +44 (0) 1383 620 922 E: info@blueboxaviation.com

W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com

Location: Albuquerque, New Mexico, USA

Location: Amsterdam, Crawley and Dublin

Location: Dunfermline, UK; Sydney, Australia; Fresno, California; Singapore

Location: Over 65 locations around the world

NAME OF PRODUCT MARKETED • ULTRAMAIN® M&E / MRO • ULTRAMAIN Mobile Mechanics™ • ULTRAMAIN Mobile Inventory™ • efbTechLogs™ • eCabin™ • ULTRAMAIN for M&E / MRO: 28 Modules • ULTRAMAIN Onboard Systems Software: 5 Modules KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Maintenance Planning & Scheduling • Paperless Customer Care on Tablets • Electronic Aircraft Logbook

NAME OF PRODUCT MARKETED • CMS, STREAM, EFPAC, GEARS

NAME OF PRODUCT MARKETED • Bluebox IFE solutions • Bluebox eMan

NAME OF PRODUCT MARKETED • Airplane Health Management • Business Consulting • Maintenance Performance Toolbox • Optimized Maintenance Program KEY BUSINESS/SOFTWARE AREAS • Technical Content Management • Vehicle Health Mana gement • Maintenance Optimization Consulting

Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the only aviation software provider with customers running full, end-toend paperless operations from the cockpit to the ground. ULTRAMAIN® v9™, featuring Mobile Mechanic™ and Mobile Inventory™, enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with efbTechLogs™, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with consumer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

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KEY BUSINESS/SOFTWARE AREAS • CMS: Lease and Asset Management Software • EFPAC: Engine Maintenance Cost Planning • STREAM: Digital Aircraft Records • GEARS: Asset Review System AerData provides integrated software solutions for lease management, engine fleet planning, records scanning as well as technical and back office services for aircraft and engine operators, lessors and MROs. The company is a wholly owned subsidiary of The Boeing Company. AerData has an experienced team of 220+ professionals across three offices in The Netherlands, UK and Ireland. Within AerData, software developers and aviation experts work together seamlessly in order to deliver exceptional software, product support and reliable back office services to the aviation industry.

KEY BUSINESS/SOFTWARE AREAS • Fitted & portable wireless IFE solutions • Portable IFE platform • Technical library managementt Bluebox Aviation Systems Ltd. specialises in the provision of software solutions to the airline industry. The Bluebox in-flight entertainment (IFE) portfolio provides airlines the latest technology in tablets and wireless IFE solutions (fitted and portable), and exploits these platforms to provide a range of innovative service offerings for replacing obsolete IFE systems, service recovery, accessibility services and ancillary revenue. In April 2017, Bluebox announced an MOU with Fokker Services to support the delivery of the Bluebox wIFE fitted wireless in-flight entertainment (IFE) solution. Bluebox’s feature-rich technical library management system ñ eMan ñ is a web-based platform that provides maintenance technicians with access to technical publications and applications from any location. Formed in January 2017 from a restructuring of Bluebox Avionics (see http://www.blueboxaviation.com/2017-ushers-innew-era-for-bluebox-avionics-and-aviit-ltd/) Bluebox Aviation Systems builds on the successful history of both AviIT and Bluebox Avionics, serving over 40 airlines and aircraft operators across the globe. Headquartered in Dunfermline, Scotland, Bluebox Aviation has a global support network in Europe, the US, Australia and Singapore.

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AIRCRAFT IT MRO • MARCH-APRIL 2018 • 56

Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions. With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations. Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

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DIRECTORY

Specialist Point Solutions

CaseBank Technologies

CONDUCE

W: www.casebank.com T: +1 (905) 364-3604 E: slightstone@casebank.com

W: www.conduce.net T: +44 333 888 4044 E: info@conduce.net

Location: Brisbane, California; Toronto, Canada; Austin, Texas; Brussels, Belguim

NAME OF PRODUCT MARKETED • ChronicX, Spotlight • ATP Maintenance • ATP Operation Manuals • ATP Libraries KEY BUSINESS/SOFTWARE AREAS • Maintenance Operations Solutions • Reliability Tools • Aircraft Troubleshooting • Business Intelligence for Aircraft • Recurring Defect Analysis CaseBank Technologies Inc., a Division of ATP provides troubleshooting, reliability and defect trend analysis, so engineering and service teams can accelerate equipment repair, increase uptime, reduce warranty costs and enhance product support and performance. ATP is focused on maximizing the value of aircraft and aviation operations by providing tools, information and insight that optimize aircraft availability and operational compliance. Over 40+ years in the aviation industry ATP has developed expertise in managing and analyzing content for maintenance, operations, and compliance. ATP adds value through smarter reference content and historical documentation, integrated into decision support, productivity and advisory services to deliver efficient operations.

CrossConsense

EXSYN Aviation Company

W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de

W: www.exsyn.com T: 0031-20-760 8200 E: info@exsyn.com

Location: Nuneaton, Warwickshire

Location: Frankfurt Germany; Heusenstamm Germany

Location: Amsterdam

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eTraining8 • eCentral8 KEY BUSINESS/SOFTWARE AREAS • Electronic Tech Log • Cabin Log • Document Viewer

NAME OF PRODUCT MARKETED • CROSSMOS

NAME OF PRODUCT MARKETED • Avilytics, TITAN, Integrator, Creator, MaxQ

Conduce specializes in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log/cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

“Since being established in 2002, we basically think from the perspective of the user. We are not pure IT geeks and it is exactly that which characterizes our services and products. Thus we distinguish ourselves from most of the specialists for the implementation of solutions. We can’t do otherwise, because in the DNA of CrossConsense are many years of experience in Airlines, in the area of procurement, engineering and maintenance. We know your job as if it were ours. And THAT you will feel immediately!” CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products CROSSMOS® (electronic tech log) and ACSIS (tool for predictive maintenance). CROSSMOS® is an electronic technical logbook (eTL) developed with state-of-the-art methods and technologies. The CROSSMOS® ELB consists of a service oriented architecture with modular and exchangeable components, exchangeable interfaces and separately updateable software modules. CROSSMOS® includes a pilot client, a cabin client and a maintenance client. CrossConsense is already working with several international customers, gathering operational and legal requirements from all sources CrossConsense also has a long tradition in providing support for AMOS. You have one single point of contact (no separated responsibilities for hardware, database or application support) for 1st and 2nd level.

The ChronicX® innovative solution for detecting and managing recurring aircraft defects, identifies, consolidates, and ranks recurring/chronic defects to uncover hidden trends. It employs advanced NLP and fuzzy logic to analyze PIREPS and MAREPS and generate ‘clusters’ of potential recurring defects to help prioritize costly and critical problems.

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KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog Development • Support • Consulting • Business Intelligence solutions • App and dashboard development

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AIRCRAFT IT MRO • MARCH-APRIL 2018 • 57

KEY BUSINESS/SOFTWARE AREAS • Aviation Analytics solution • Data migration solution • Universal data integration solution • Customized application development • Consulting Servicey EXSYN provides aviation IT solutions with one important mission: to develop reliable, simple, and user-friendly software solutions and digital technology so that the aviation industry benefits more from digital possibilities. Our solution platform focuses on data processing, data analytics, data hosting and related consulting services for Airline Maintenance & Engineering departments and MRO’s. EXSYN’s Avilytics solution is a 360° analysis software tool designed for aviation Maintenance & Engineering. Its capabilities span real-time, historic and predictive data analytics. It combines the fundament of aircraft reliability analysis & management with organisational performance analysis & optimization. EXSYN has developed TITAN, a source independent data migration solution, to seamlessly extract, manage and load airworthiness & maintenance data into and between any MRO software. Because of its unique technological framework TITAN eliminates most human intervention during migration of aircraft airworthiness & maintenance data and allows repetitive usage to directly migrate fleets between MRO software systems. EXSYN explores the synergy between aviation and digital technology to deliver solutions for improved competitiveness, efficiency, and sustainability. We support our customers in adopting innovative digital technology and work collaboratively with them to achieve measurable results and to develop reliable IT solutions that match their needs.

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DIRECTORY

Specialist Point Solutions

Flatirons Jouve W: www.flatironsjouve.com T: +1.303.627.6535 E: patrick.dawson@flatironsjouve.com Locations: Europe, Asia, and the United States

Hexaware Technologies

W: www.hexaware.com/travel-transporthospitality-solution.htm T: India: +91 22-67919595 T: Americas: +1 609-409-6950 E: mro@hexaware.com

NAME OF PRODUCT MARKETED CORENA Suite

Location: Mumbai, New Jersey, London, Frankfurt, Singapore, Japan, Dubai, Mexico

KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility

NAME OF PRODUCT MARKETED • Hexaware is a Technology and Business Services Company providing end to end services to the Aviation market.

Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on missioncritical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

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KEY BUSINESS/SOFTWARE AREAS • Risk Free Data Migration Tools & Services • MRO Predictive Analytics & Big Data Framework • Airline MRO Inventory Optimization • Mobility & IOT Productivity Solutions • MRO Systems Support

Honeywell

IDMR Solutions

W: www.honeywellaidc.com/Pages/voiceinspections.aspx T: +44 1344 656000 E: John.Bradshaw@Honeywell.com

W: www.IDMR-Solutions.com T: +1-347-565-4367 E: sales@IDMR-Solutions.com

NAME OF PRODUCT MARKETED • Vocollect

NAME OF PRODUCT MARKETED • InForm

KEY BUSINESS/SOFTWARE AREAS • Voice Solutions for MRO • Hands-Free, Eyes-Free MRO

KEY BUSINESS/SOFTWARE AREAS • Technical Publication • Engineering Orders • Task Cards • Planning • Maintenance Programs

Vocollect solutions deliver a new level of documentation and compliance in your maintenance and inspection operations. The use of voice in a Hands-Free, Eyes-Free manner enhances the documentation of standard operating procedures and provides the continuity you need to provide better consistency across your various locations.

Hexaware’s MRO practice leverages industry specific tools and services to fulfill its customers’ need for efficient migration to newer M&E Systems, implementing industry specific Data Warehouses and Analytics, and Independent Application Testing Suites. HMro Suite of Offerings include: HMro Analytics including more than 50+ Industry specific KPIs with prebuilt Dashboards and Reports HMro Data Migration Suite to ease your challenges in migrating to newer systems with specific Accelerators for ETL and mapping; HMro Test Suite for functional Testing of your M & E Applications; and HMro BPO Services for Technical Records Digitization and Management.

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Location: New York/Tel Aviv

Location: Germany, UK, USA

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AIRCRAFT IT MRO • MARCH-APRIL 2018 • 58

IDMR is a global provider of easy to use and all encompassing Technical Documentation Management Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM organizations. IDMR’s Technical Documentation Management Solutions have proven success in increasing operational performance and decreasing operational cost while ensuring airworthiness, safety and regulatory compliance.

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DIRECTORY

Specialist Point Solutions

Lufthansa Industry Solutions

NVable

Power Werks

W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

W: www.power-werks.com T: +1-630-762-3761 E: info@power-werks.com

Location: Germany, Switzerland, USA

Location: Glasgow, UK

Location: Chicagoland area, IL, USA

Location: Germany, UK, USA, India, New Zealand

NAME OF PRODUCT MARKETED • DocManage Product Suite, DocSurf Mobile, EFFOM, DocCreate

NAME OF PRODUCT MARKETED • ConNVerge for Aviation

NAME OF PRODUCT MARKETED • Power Werks, Trace Tree™, TraceSearch, Engine Manager

NAME OF PRODUCT MARKETED • VisiumDIAGNOSTIC, VisiumFUEL, VisiumAQD

KEY BUSINESS/SOFTWARE AREAS Traceability- Technical Records Digital Documentation Management Maintenance & Engineering Maintenance Forecasting Engine Management

KEY BUSINESS/SOFTWARE AREAS • Equipment Health Management • Fuel Efficiency Management • Emissions Monitoring • Fleet Reporting • Safety, Quality and Risk Management • MRO Business and Parts Management

KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries. The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

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KEY BUSINESS/SOFTWARE AREAS Electronic Techlog Electronic Forms (Assessments) Document Management Operational Analysis Station Operational Compliance The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand. CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system. The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands.

Power Werks: Your Digital Link to Parts, Paper & People Power Werks, Inc. is a digital solutions company that equips our global aviation clients with thoughtfully developed tools to link parts, paper and people. We combine our industry experience and the power of intuitive user interface to enable users to work differently. We’re engine people always striving to help other engine people improve their daily life. Power Werks, a web-based platform, delivers real-time market data, collaboration and tracking solutions that streamline aviation supply chain tasks and communication without requiring any IT investment. Our platforms use Market Touch Technology (MTT) to provide unmatched connectivity to the aviation marketplace.

Rolls-Royce Controls and Data Services W: www.controlsdata.com T: +44 (0) 1332 777 100 E: info@controlsdata.com

Today, in the aerospace sector only, over 1,300 customers are benefiting from Rolls-Royce digital services globally. Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our digital services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.

Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better. Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

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AIRCRAFT IT MRO • MARCH-APRIL 2018 • 59

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Specialist Point Solutions

Safran Aircraft Engines

Saviscon

Skypaq

W: www.safran-aircraft-engines.com T: + 33 (0)1 69 87 09 00 E: contact.enginelife.sae@safrangroup.com

W: www.saviscon.com T: + 49 40 80 90 81 44 6 E: info@saviscon.com

W: www.skypaq.com T: + 353 (0) 449 350 360 E: info@skypaq.com

Location: 35 production plants, design offices and sales offices throughout the world

Location: Germany

Location: Mullingar, Westmeath, Ireland (HQ); Vilnius, Lithuania

NAME OF PRODUCT MARKETED • LEAP, CFM56, SaM146, Silvercrest

NAME OF PRODUCT MARKETED • WARPweb; WARPbridge; WARPservices

KEY BUSINESS/SOFTWARE AREAS • Commercial engines • Large turbofan engines • Business engines • Military engines • Support services

KEY BUSINESS/SOFTWARE AREAS • Scan, automated recognition and data entry services • Collaboration and data exchange software in the cloud • EAI data integration and migration engine and services in the cloud • Target-oriented consulting and process enhancement • IT-integration, project and change management

NAME OF PRODUCT MARKETED • eLog; Integrated eLog; eCabinLog; Device Management; API Management

Safran Aircraft Engines designs, develops, produces and sells engines for commercial and military aircraft. We also offer a complete range of support services to airlines, armed forces and other operators. Safran Aircraft Engines provides all CFM56® users with a wide range of support services, under the EngineLife® brand. These world-class services cover the entire life cycle of the engine. We are a world leading provider of MRO services for the CFM56. Our overriding goal is to reduce engine removals and maintenance costs. Safran Aircraft Engines deploys the skills needed, through our network of shops and OEM expertise, to provide all customers — whether airlines, operators or leasing firms — with the same top-flight service anywhere in the world. Safran Aircraft Engines also provides full customer support for CFM56 engines, which means that we are in permanent contact with our customers and their requirements. Building on 40 years of customer experience, we deploy a team of permanent reps, a 24/7 call center, a dedicated Customer Web Center, and a training center offering more than 90 different programs.We are also developing innovative services based on the advanced analysis of flight data, and a slate of expert, value-added consulting services from our seasoned staff.

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WARPweb enables lessors, operators and MRO companies to establish easy and efficient processes to manage aircraft records and lifecycle documentation. It integrates seamlessly into given MRO software using our WARPbridge integration engine and provides a safe data exchange and collaboration platform for all stakeholders of your aircraft. Our WARP services are the perfect supplements to WARP web. Scanning, automated document and data recognition as well as data entry and data quality checks will help you keeping your records in optimal condition, thus creating the fundament for smooth transition projects. IT-integration, project management and experienced aviation consulting complete the package for successful accomplishment of your projects.

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KEY BUSINESS/SOFTWARE AREAS • Electronic Technical Logs • Aircraft Data Harvester • eCabinLog • Device Management • API Management Skypaq are the world leaders in providing electronic logbook (eTechlog) solutions. Since 2006 our product has been in use with varied airlines from regional to OneWorld operators, with over a million flights recorded. With Finnair, we are very proud to have worked with the airline since 2008 culminating in the deployment last year of our product on the new Airbus A350 aircraft.Our company have partnership arrangements with organizations such as IBM, Accenture, SITA and Swiss Aviation Software (AMOS) enabling us to provide airlines with integrated solutions from the flight deck to the hangar on any aircraft type. Key Business software areas covered include: Electronic Technical Log (Seamless and secure communication between flight crew and technicains); Aircraft Data Harvester (connect Flight Data + Technical Services Data through existing data sources and display latest aircraft data to both pilots and technicians); eCabinLog (Allow cabin crew the ability to write and review cabin related fault reports); Device Management (Provide both Windows and iOS products plus we a full remote management solution for these devices; and API Management (We provide a mobile device platform for existing data sources with the airline).

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AIRCRAFT IT MRO • MARCH-APRIL 2018 • 60

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