Hannes Göbel, Stefan Cronholm and Ulf Seigerroth in at least 9 out of 10 cases. Largely True means that a statement is fulfilled in 6 to 9 cases and Somewhat True means that a statement is true for 2 to 5 cases. Untrue means that a statement is true for 1 or less cases.
Figure 3: illustrates the statements a supplementary text *the contents box) rating and the associated comments If the self-assessment results in that all statements for the first level are true, the process area will be overall rated as following level 1. If the self-assessment entails that all statements, which follow level 1 and 2, are true the organization fulfils level two. The same logic applies to the third level. If an assessment results in a statement with a different rating than true, the company will not achieve that level (except level 1 where it is also fine to have a largely true level). Each statement follows one of the capability levels (1 to 3) according to CMMI-SVC 1.3. Each statement follows one of the capability levels (1 to 3) according to CMMI-SVC 1.3 (CMMI, 2010). The figure (number 1 in the example, in the middle of figure 3) that is visible after each statement (1-5) shows that the statements follow the first generic goal of CMMI-SVC 1.3. After we conducted tests and evaluations of the method, we have chosen to sort out and combine statements. An example of this type of bundling is a statement for level two, which reads "Provide Adequate resources and assign responsibility and Authority for performing the process, developing the work products, and providing the services of the process." This statement will, in our ITSM customized version represent two statements (2.3 and 2.4) in the CMMI-SVC 1.3. When the self-assessment workshop is completed, the team will not analyze the results further at this point of time. The reason for that is that an evaluation, although it takes a relatively short period of time, can be tedious. Another reason is that it often is difficult for SME’s to set aside whole days for this kind of workshop. Instead, the same team will meet another day to discuss the outcome of the self-assessment. The documentation from the self-assessment workshop (notes and graphs) will constitute the basis for the analysis and the actions that will be taken.
6.3 Implement measures – Step 3 In the third step of the self-assessment method the decided actions shall be implemented in the organization. Depending on the extent of the change, implementation could be performed in various ways. In cases where a longer period of time and a lot of resources is needed, it is preferred to set up a dedicated project for the task. The self-assessment method does not provide any suggestion how this should be done and instead we will refer to the company's own standard project methodology.
6.4 Evaluate the effects of the improvements – Step 4 The last step of the self-assessment method is carried out by performing the self-assessment in pretty much the same way as in step two. The team is now assessing the same processes again in order to evaluate if they are improved. This, second self-assessment, is often faster than the initial because the team already has discussed the statements and therefore has more knowledge than before. When the second assessment is performed a comparison to the results from the initial self-assessment is made. It is now possible to conclude if the team has managed to improve their processes or not. Supplementary metrics selected in step two is also used as an optional evaluation.
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