2018 ANNUAL REPORT
ACI ADVANCES THE COLLECTIVE INTERESTS OF, AND ACTS AS THE VOICE OF, THE WORLD’S AIRPORTS AND THE COMMUNITIES THEY SERVE, AND PROMOTES PROFESSIONAL EXCELLENCE IN AIRPORT MANAGEMENT AND OPERATIONS.
ACI Annual Report 2018
DISCLAIMER
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2018 ACI ANNUAL REPORT
TABLE OF CONTENTS Message from the Chair .............................................................................. 4 Message from the Director General ............................................................ 6 ACI World Governing Board ....................................................................... 10 A Year in ICAO ............................................................................................ 16 Aviation Benefits and Challenges .............................................................. 18 Safety and Technical Affairs ...................................................................... 20 Security ...................................................................................................... 22 Information Technology ............................................................................. 24 Facilitation .................................................................................................. 26 Environment ............................................................................................... 28 Economics .................................................................................................. 30 Airport Service Quality (ASQ) Customer Experience ................................. 32 Global Training ........................................................................................... 36 Airport Excellence Programmes (APEX) .................................................... 38 ACI Developing Nations Airports (DNA) and ACI FUND Programmes ...... 40 2018 ACI Publications ................................................................................ 42 2018 ACI Events Calendar .......................................................................... 44 ACI Africa ....................................................................................................50 ACI Asia-Pacific ...........................................................................................56 ACI EUROPE ................................................................................................62 ACI Latin America and the Caribbean ........................................................68 ACI North America ......................................................................................74 ACI World Senior Staff ...............................................................................80 ACI Worldwide Offices ...............................................................................81
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2018 ACI ANNUAL REPORT
MESSAGE FROM THE CHAIR The year 2018 marked the beginning of my term as the Chair of Airports Council International (ACI) World and I am extremely honoured to lead this organization, which has been representing the common interests of the world’s airports and fostering cooperation with partners throughout the air transport industry for over two decades. Through ACI, the airport community speaks with a single voice on key issues and concerns, and with the support of the regions we continue to move forward as a united industry. This always has been our priority and it will continue to be so for the forthcoming years; and our organization was integral to accomplishing that goal this year. As outlined in this annual report, ACI continues to work in close cooperation with many stakeholders in the global aviation community. In 2018, we focused our efforts on creating value for our members in a year when more people flew to more places than ever before. Over the past year, we have been guided by the values that underlie the work we do and the leadership of our board members. Our committees of subject matter experts, at world and regional levels, are functioning at a high order of productivity to help us represent your interests and promote excellence in management and operations. We thank you for the leadership you have provided—it is an immense source of strength.
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Martin Eurnekian, Chair, ACI World
At ACI, we believe that everyone has a role to play in delivering our global policy agenda and in developing our products and services. Our industry’s success rests with our most important resources—our people and our airport members. None of what we achieved in the past year would have been possible without your valued contributions, collaboration and commitment. And make no mistake: you have a skillful, coordinated team working to address
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the challenges of our industry. ACI’s regional offices are all well-led, highly capable and financially healthy. They act strategically and we are all aligned. To that end, I would like to thank the members of the World Governing Board for the time they take out of their busy schedules to give us the guidance and wisdom we need to serve our members. I would also like to take this opportunity to pay tribute and offer my thanks to all the partners and people in the aviation industry who have contributed to ACI World’s success.
Through ACI, the airport community speaks with a single voice on key issues and concerns, and with the support of the regions we continue to move forward as a united industry.
Clearly, 2018 was a demanding year for all of us in the industry and there is no doubt that ACI World’s staff will continue to be equally challenged over the year to come. As we move closer to the International Civil Aviation Organization Assembly, in September 2019, we will further develop our engagement strategy and we encourage you to be well-prepared to communicate with your state representatives or join state delegations.
Martin Eurnekian Chair ACI World
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2018 ACI ANNUAL REPORT
MESSAGE FROM THE DIRECTOR GENERAL I am pleased to present Airports Council International (ACI) World’s 2018 Annual Report, highlighting key achievements and outlining our commitment to achieving next year’s objectives, reflecting the priorities of our members. As you will see, the world and regional offices work together seamlessly to deliver our twin missions of advancing airports’ interests and promoting airport excellence. In 2018, ACI continued to act as the only global voice of the airport industry worldwide, strengthening our technical expertise to support evidence-based and data-driven policy-making in the industry and to support capacity-building in all airport disciplines. In furtherance of the twin missions, ACI engaged extensively with global, regional and national regulators and decision-makers, both to help them understand the requisites of our industry and to understand their interests and goals. We also work with industry partners to build unified industry positions at the International Civil Aviation Organization (ICAO) and other forums. This work will intensify in the coming year as we move closer to the ICAO Triennial Assembly, which starts in September 2019. As regards the industry’s top priorities of safety and security, much was accomplished in 2018. On the heels of the momentous amendments to Annex 14 in 2016 regarding taxiway separations, the Safety and Technical team and Standing Committee worked tirelessly with ICAO and other industry stakeholders, using data and analyses, to achieve sweeping amendments to Annex 14 that will improve safety and efficiency, 6
Angela Gittens, Director General, ACI World
and lower construction and maintenance costs on aerodromes. On the operational front, the APEX in Safety programme continued to gather strength with record numbers of peer reviews and of Safety Partners and assessors from every region. Vital guidance was published with the Managing Operations during Construction Handbook and the Policy Paper on Drones. To cap off the year, at its World Annual General Assembly ACI’s Membership made a landmark decision to start collecting safety data so that we can assess our needs objectively—again using data to address policy, make improvements in
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our performance and support the ICAO Global Aviation Safety Plan and Global Runway Action Plan. The data will only be disseminated in aggregated form so that no inferences can be made as to its sources. The Security team and Standing Committee have also been at the forefront, producing a seminal Landside Security Handbook, assuming leadership of the Smart Security programme and—with the APEX in Security team and airport Security Partners—delivering ten peer reviews in the first year after the 2017 launch of the programme. Nor did we neglect our support for airports endeavouring to deliver a positive experience for passengers on their journeys through the airport. The growth of the Airport Service Quality (ASQ) programme reflects a worldwide drive toward continuous service improvement in the airport sector. We were encouraged to see passenger satisfaction continue to rise in all areas as airports adjusted their offerings and service levels in line with what their passengers have determined was important to them. To make sure we have reliable data, we began the fieldwork certification programme to add to our qualitycontrol measures. To help airports sustain their customer service culture, we launched the muchanticipated Customer Experience Accreditation programme. And, in light of the relationship we found between customer satisfaction and retail spend, we now offer the Commercial Survey so that airports can better understand their customers’ perceptions and interest in their commercial offers.
In 2018, ACI continued to act as the only global voice of the airport industry worldwide, strengthening our technical expertise to support evidence-based and data-driven policy-making in the industry and to support capacity-building in all airport disciplines.
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In all areas, reliable data is essential. Nowhere is this more so than in airport economics, where Members, regulators, our airline customers, financial institutions and the general public desire to understand the business. The Economics team and Standing Committee had an intense year, producing valuable data on traffic, forecasting trends, airport economics and attracting private capital. When regulators are challenged with competing interests, they need facts to make rational decisions and that is what ACI strives to provide.
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worldwide and now covers 43% of passenger traffic globally. The other side of the coin is the need for airports to adapt to and increase their resilience to the effects of climate change. ACI has published a policy paper on Airports’ Resilience and Adaptation to a Changing Climate to alert and guide airport operators in this regard. Additionally, the ACI Environment team and Standing Committee works at the global level with the ICAO Committee on Aviation Environmental Protection (CAEP) on the full range of environmental issues, including aircraft noise and land-use policy.
The need for and expense of additional infrastructure makes the optimal use of existing infrastructure ever more crucial. ACI has partnered with the International Air Transport Association (IATA) to showcase and encourage breakthroughs in more efficient facilitation of passengers, baggage, cargo and aircraft, in a programme we call NEXTT (New Experience in Travel and Technologies). The Facilitation and IT teams and Standing Committees have produced guidance on the safe and secure use of technology—the IT Self-Assessment and Benchmarking Tool—and a practical guide to ensure that all airport users can be accommodated with ease and dignity—the Airports and Persons with Disabilities Handbook.
In all of these areas and more, the ACI Global Training (GT) team and Human Resources Steering Committee develop and maintain leading-edge training solutions for delivery in the classroom, online or in-house for airport personnel—from entry level to top executives. New diploma and certificate offerings are available in the fields of Security and Finance. Each year brings a new record number of courses and 2018 was no exception. Our collaboration with ICAO grows and our prestigious ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP) will launch a re-accreditation module to support graduates in their continuous education.
Prominent in our efforts has been the twosided coin of the environment. On one side is the impressive leadership role ACI and its Members have demonstrated with respect to environmental stewardship, including the worldwide Airport Carbon Accreditation programme. Initiated in Europe and covering 65% of the passenger population there, this was extended
This has been a busy and productive year. I thank the World Governing Board members, who give of their time and their wisdom; my colleagues who lead the regions and work tirelessly to both serve and guide their Members; my staff at ACI World, who are ever-resourceful and energetic in service to our industry; and most of all, to ACI members, who comprise the
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Community of Airports that allows us to Leave No Airport Behind. Lastly, a fond farewell to our former Chair, Bongani Maseko, who stepped down from his post at Airports Company South Africa at the end of the year. He was selfless in dedicating time and resources for the benefit of the industry. He will be missed and we hope that he will resume his active participation in the industry.
When regulators are challenged with competing interests, they need facts to make rational decisions and that is what ACI strives to provide.
Angela Gittens Director General ACI World
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2018 ACI ANNUAL REPORT
2018 ACI WORLD GOVERNING BOARD DIRECTORS
BONGANI MASEKO
MARTIN EURNEKIAN
CHAIR (until 30 November 2018)
CHAIR (as of 1 December 2018) VICE-CHAIR
Airports Company South Africa, South Africa
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Aeropuertos Argentina 2000, Argentina
FREDRICK PICCOLO
ARNAUD FEIST
IMMEDIATE PAST-CHAIR
TREASURER
Sarasota Manatee Airport Authority, FL, USA
Brussels Airport Company, Belgium
2018 ACI ANNUAL REPORT
2018 ACI WORLD GOVERNING BOARD AFRICA
SALEH DUNOMA
BONGANI MASEKO
Federal Airports Authority of Nigeria, Nigeria
Airports Company South Africa, South Africa
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2018 ACI ANNUAL REPORT
2018 ACI WORLD GOVERNING BOARD ASIA-PACIFIC
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AIMEN AHMED AL HOSNI
KJELD BINGER
BADLISHAM BIN GHAZALI
Oman Airports Management Company, Oman
Airport International Group, Jordan
Malaysia Airports Holding Berhad, Malaysia
FRED LAM
SEOW HIANG LEE
XUE SONG LIU
Airport Authority Hong Kong, Hong Kong, China
Changi Airport Group (Singapore) Pte Ltd, Singapore
Beijing Capital International Airport Co Ltd., China
EMMANUEL MENANTEAU
P.S. NAIR
SASISUBHA SUKONTASAP
Kansai Airports, Japan
Delhi International Airport (P) Limited, India
Airports of Thailand Public Co Ltd, Thailand
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2018 ACI WORLD GOVERNING BOARD EUROPE
DANIEL BURKARD
ARNAUD FEIST
MICHAEL KERKLOH
Moscow Domodedovo Airport, Russian Federation
Brussels Airport Company, Belgium
Flughafen München GmbH, Germany
JOS NIJHUIS
ELENA MAYORAL CORCUERA
STEFAN SCHULTE
Royal Schiphol Group, The Netherlands
Aena SA, Spain
Fraport AG, Germany
SANI SENER TAV Airports Holding Co, Turkey
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2018 ACI ANNUAL REPORT
2018 ACI WORLD GOVERNING BOARD LATIN AMERICA-CARIBBEAN
EZEQUIEL BARRENECHEA
MARTIN EURNEKIAN
Aeropuertos Andinos del Perú, Peru
Aeropuertos Argentina 2000, Argentina
ANDREW O’BRIAN Corporación Quiport SA, Ecuador
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2018 ACI ANNUAL REPORT
2018 ACI WORLD GOVERNING BOARD NORTH AMERICA
DEBORAH ALE FLINT
LEW BLEIWEIS
JOYCE CARTER
Los Angeles World Airports, CA, USA
Greater Asheville Regional Airport Authority, NC, USA
Halifax International Airport Authority, NS, Canada
HOWARD ENG
JOSEPH LOPANO
CANDACE MCGRAW
Greater Toronto Airports Authority,
Tampa International Airport, FL, USA
Cincinnati/Northern Kentucky International Airport, OH, USA
ON, Canada
TOM RUTH Edmonton Regional Airports Authority, AB, Canada
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2018 ACI ANNUAL REPORT
A YEAR IN ICAO The International Civil Aviation Organization may be a remote and somewhat obscure organization for many, but for ACI World it is a way of life. Since ACI World moved from Geneva to Montreal in 2011 our level of engagement with ICAO has increased exponentially and this has resulted in both tangible and intangible benefits for members. ICAO is the global aviation standard-setting organization which revises existing standards and develops new ones. These standards apply to all 192 ICAO member states, who implement them either directly or through agencies such as the European Aviation Safety Agency (EASA). ACI’s advocacy at ICAO is a year-round effort. It starts with building contacts and understanding the perspectives of all stakeholders. This is followed by development and presentation of airports’ interests and ideas. ACI and ICAO have much in common. We all want aviation
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to be safer, more secure, more efficient and more environmentally sustainable; but there are differences of opinion as to how we might do it. Here, ACI advocates data-driven, evidence-based policy-making to engage with ICAO. Landmark successes were achieved at the 13th Air Navigation Conference held in Montreal 9-19 October, where ACI recommendations for measures to improve airport safety and increase efficiency were widely supported and were included in the final report to be sent to the ICAO Council; and at the 2nd High-Level Conference on Aviation Security held 29-30 November, where ACI proposals on risk-based and outcomefocused approaches were widely supported. Earlier in the year the ICAO Council voted to agree changes to runway and taxiway standards which will allow the safe operation of larger aircraft, with improved levels of efficiency and better use of existing infrastructure.
2018 ACI ANNUAL REPORT
On environmental protection ACI’s views have been highly influential in setting the course for greater engagement with communities around airports. This has been particularly evident in the ICAO Committee on Aviation Environmental Protection, where ACI has been active in all of the relevant working groups to support the design and use of quieter and more efficient aircraft, and to promote the implementation of better land-use planning practices to ensure that airports are able to operate and grow without adversely affecting the communities around them.
In the year ahead, ACI will be seeking to work with ICAO and its member states to agree outcomes at the upcoming ICAO Assembly which will ensure there is a regulatory framework in which airports can thrive. This work will include measures and policies on safety, security, economic development and environmental protection, as well as demonstrating further that ACI is truly the voice of the world’s airports.
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2018 ACI ANNUAL REPORT
AVIATION BENEFITS AND CHALLENGES ACI has helped develop two recent publications offering expert analysis to highlight the benefits of aviation for global economic and societal development, and make projections about the impact of future demand: the Air Transport Action Group biennial publication Aviation Benefits Beyond Borders (latest edition published October 2018: https://aviationbenefits.org/ media/166344/abbb18_full-report_web.pdf) and the ICAO and High Level Industry Group document Aviation Benefits 2017 (https://www. icao.int/sustainability/Documents/AVIATIONBENEFITS-2017-web.pdf).
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Beyond these numbers there are significant intangible benefits from aviation. It is indispensable for global business and tourism, facilitating economic growth—particularly in developing countries—and providing rapid international market access. The strongest of these growth areas has been tourism—57% of international tourists travel by air—and developing countries have particularly benefited.
Key themes are the need to improve use of existing infrastructure and develop new infrastructure to support sustainable air traffic growth, projected to double within 15 years.
Aviation’s speed and reliability are also essential for delivering urgent assistance during emergencies and disasters. This additional value, focusing on airports as the point of delivery, is increasingly recognized by governments and policy-makers. ICAO has also committed to supporting the UN 2030 Agenda for Sustainable Development and its 17 Sustainable Development Goals.
AVIATION BENEFITS BEYOND THE NUMBERS
INFRASTRUCTURE DEMANDS
As of 2017 aviation supported US $2.7 trillion in economic activity and 65.5 million jobs worldwide. There were 1,303 commercial airlines; 3,759 airports with scheduled commercial flights; 31,717 commercial aircraft in service; and 170 air navigation service providers. This physical capacity delivered 45,091 routes, carrying 4.1 billion passengers on 41.9 million scheduled commercial flights, totalling 7.75 trillion passenger kilometres. Aviation also carried nearly 62 million tonnes of cargo with a value of $6 trillion, 35% of all international trade by value, though only 1% by volume.
There are two key elements to building infrastructure. Firstly, the political will and understanding by governments and financial institutions that aviation is no longer a luxury item, but a bridge to economic development. Secondly, the understanding that although projects might initially be paid for by governments or agencies, they are generally financed in the longer term by passengers and airlines. These investments can lead to further benefits, such as work for local communities and industries, as well as long-term regional benefits from improved access and employment.
2018 ACI ANNUAL REPORT
However, although airport infrastructure investment can release suppressed demand that has been restricted by inadequate capacity, it will not guarantee increased passenger numbers and tourism, trade and foreign investment, and other initiatives are required. Similarly, airport construction must be complemented by upgraded air traffic management (ATM) systems to increase capacity and avoid congestion.
CHALLENGES FOR AIRPORTS The challenge for the aviation industry and governments is how to move forward together to gain the benefits of aviation, economically and sustainably. Significant up-front investment is required to cover projected demand growth and Aviation Benefits notes that, without investment, by 2030 congestion at the 100 largest airports could mean up to 1.2 billion passengers lost or redirected to less attractive airports.
FINANCING Although there are long-run positive returns on investment, the high levels of capital required and the nature of the returns present challenges. Aviation Benefits estimates that global investment needs for airport expansion and construction 2015-2030 will be around US $1.8 trillion. The case for the investment is clear to ensure the global aviation system can meet future demand; generate gains such as reductions in travel time and improvements in service reliability; maintain public confidence in its safety, security and environmental responsibility; and realize the potential socio-economic benefits. Unlike other modes of transport, aviation has historically paid its own infrastructure costs, rather than being financed publicly. Infrastructure costs are covered through user charges. In 2016, it is estimated airlines and passengers paid US $125.9 billion to airports and air navigation services providers. In a context of steady growth in terms of passenger and cargo volumes, financing much-needed infrastructure modernization will remain a challenge.
The nature of airports has changed: airport operators are varied and far-reaching enterprises. Non-aeronautical revenues only now make up almost 40% of total airport revenues. Ownership structures have also changed and now range from government-owned, to partially or fully privatized. However investment decisions need to be based on creating long-term value both for investors and for passengers and other airport customers.
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2018 ACI ANNUAL REPORT
SAFETY AND TECHNICAL AFFAIRS
A NEW APPROACH TO AIRPORT SAFETY AND EFFICIENCY Safety has always been ACI’s top priority. With the increase in global traffic and the emergence of new challenges and threats, airports face increased operational challenges while still striving to ensure the highest safety standards. 2018 has been a busy year for ACI’s Safety and Technical Affairs section, addressing issues such as safety data, drones, ground handling and airspace capacity.
HIGHLIGHTS OF 2018 Enabling a data-driven approach to safety: Reliable safety data is needed when identifying trends, evaluating performance, assessing operational risk and establishing the required safety buffers for airfield design. In November 2018, ACI launched the ACI World Airport Safety Data Collection initiative—the only worldwide safety data-gathering exercise covering airports. ACI Drones Policy Paper: In response to the rapid growth of the Drone and Remotely Piloted Aircraft Systems (RPAS) markets, ACI developed a policy paper on drones. The document aims to facilitate “useful” drone operations without negative impacts on the safety, security, efficiency or capacity of airport operations.
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supersonics and commercial space vehicles (including facilities such as spaceports); airspace and airport capacity; and guidance on Total Airport Management. We are working with IATA on the airfield aspects of the NEXTT (New Experience in Travel and Technologies) initiative, such as airfield automation, data-sharing and apron equipment. In 2018, the new Managing Operations During Construction Handbook was published.
ENGAGEMENT WITH ICAO We participated in the 13th ICAO Air Navigation Conference held in Montreal 9-19 October 2018. ACI presented papers on aerodrome safety; aerodrome operations; capacity and efficiency; APEX in Safety; cybersecurity resilience; and NEXTT (jointly with IATA). These papers were supported by ICAO member states.
Ground Handling: ACI published a Template for Airport Ground-Handler Agreements, to protect the interests of airports and improve safety on the apron.
ACI welcomes the new ICAO global runwayfriction reporting format, applicable from 2020. ACI is collaborating with ICAO to host a joint ICAO-ACI Global Runway Friction Symposium in March 2019. We will also assist ICAO in introducing new regulations on Aeronautical Information Management and a new ICAO method for determining the effect of aircraft on pavement and the strength of pavement required.
Other emerging issues: ACI is working on issues such as urban air mobility and its interface with airports; new types of aircraft such as
ACI has been a strong advocate for the amended ICAO airfield-design specifications which became effective in November 2018,
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ACI World Safety and Technical Standing Committee chair PP Singh speaking at the safety forum
ACI World Safety and Technical Standing Committee in Vancouver, October 2018
including runway and taxiway width and runway-to-taxiway separation. This will facilitate accommodation of Code F aircraft at many Code E airports with limited space, also saving construction costs and eliminating operating restrictions or regulatory exemptions that have been in place.
challenges for airport operators, and mitigating drone risks while facilitating new technologies.
SAFETY FORUM We coordinated the safety forum at the ACI World Annual General Assembly in Brussels, discussing airspace and ground capacity
LOOKING AHEAD Our main challenges remain to influence regulations, ensure common understanding of requirements and increase implementation of certification and safety management at airports. With the engagement of the ACI World Safety and Technical Standing Committee, we are confident we can meet these challenges in 2019 and continue to support member airports. 21
2018 ACI ANNUAL REPORT
SECURITY
A STRATEGY FOR THE FUTURE
International civil aviation remains a prime target for terrorist activity, as various attacks on civil aviation infrastructure across the globe have shown. Preventive measures need to be based on risk and must be operationally feasible and effective in their application. The planning of attacks has become more decentralized. Attacks use less sophisticated weapons and target more vulnerable and easily accessed targets, such as airport landside areas. In addition to the continued risk posed by improvised explosive devices (IEDs), interest in the potential use of chemical, biological and radiological (CBR) agents to carry out an attack has increased. Finally, the threat posed by insiders is
ACI World Security Standing Committee, Seattle 2018
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not new but has come to the forefront in light of recent attacks indicating insider involvement. To address these challenges, ACI World revised its Security Strategy in 2018 and articulated two key priorities in cooperation with its World Security Standing Committee: representing airports by developing a long-term vision for security and working with ICAO; and supporting airports by providing security guidance and capacity-building.
INNOVATION IN SECURITY As part of the Smart Security initiative, ACI continued to promote innovative practices for
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Nathalie Herbelles, Head, Security and Nicholas Ratledge, Manager, Security attending the ICAO High-Level Conference on Security, November 2018
ICAO Working Group on Threat and Risk, Singapore, November 2018
passenger screening. In 2018, ACI World led the development of new guidance material to help airports build a successful business case for checkpoint investments. An e-learning course was also developed to help share Smart Security concepts and best practices with a wide audience. Looking ahead, ACI will take on the leadership of the Smart Security programme and will drive ahead with innovative practices such as off-airport processes; a queueless screening experience for passengers; automated detection of threats; and risk-based differentiation of passengers.
sophisticated equipment may not be in the reach of or appropriate for all airports.
ADVOCATING FOR CHANGE ACI and its members successfully represented the global airport community at many ICAO events, starting at the Aviation Security Panel in April and culminating with the High-Level Conference on Aviation Security in November. Through these events, ACI achieved recognition for “low-tech” solutions for detecting explosives on persons and in cabin baggage, because
CAPACITY-BUILDING AND GUIDANCE In April 2018, a handbook was published in partnership with members and partners, dealing with the critical issue of Landside Security. In 2019, guidance will be published dealing with Insider Threat. Successful continuation of the APEX in Security programme has enabled ACI World to start building datasets and analysing security trends among its membership. This data-gathering activity will help focus ACI’s services and products on areas where airports most need assistance, training and guidance. 23
2018 ACI ANNUAL REPORT
INFORMATION TECHNOLOGY
ADDING VALUE TO THE BUSINESS OF AIRPORTS The aviation industry has embraced the use of technology to improve processes in a coordinated, efficient and standardized manner. Airports and other stakeholders are turning to technology to deliver traditional services as well as exploring new frictionless approaches. In 2018, the ACI World Airport IT Standing Committee (WAITSC) has been extremely active on four fronts.
BUILD A COLLABORATIVE COMMUNITY
DEVELOP AND PRODUCE GUIDANCE DOCUMENTS
Data sharing is a key element of collaboration; requiring a common understanding of vocabulary and usage of data. The Airport Community Recommended Information Service (ACRIS) delivers industry standards to improve information exchange between airports, airlines and other aviation partners for passenger and baggage end-to-end processes.
SUPPORT BUSINESS GOALS THROUGH IMPLEMENTATION AND TRIALS
ENABLE RESEARCH AND INNOVATION
WAITSC Strategy
One key priority in 2018 was encouraging stronger cooperation between airports and other stakeholders. Each of the projects below required a community approach, supported by research, trials and pilots. Best practices and guidance documents were developed that benefit the whole airport community.
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DATA EXCHANGE
In 2018, WAITSC members further developed ACRIS, working closely with IATA to ensure consistency between data models. All ACRIS documentation relating to the model and the services supported was also made publicly available to encourage greater adoption: https:// store.aci.aero/form/aci-airport-communityrecommended-information-services-acris/. Looking forward, the model will be developed to support the definition of mobile applications and to become more accessible to all stakeholders.
DIGITAL TRANSFORMATION Following the 2017 publication of Airport Digital Transformation Best Practice, the WAITSC took an in-depth look at how airports are transforming using technology. Among the technologies being used to drive digital transformation in airports
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ACI World Airport IT Standing Committee, Rio de Janeiro, 2018
are biometrics, blockchain, analytics and artificial intelligence. Supporting this work, a survey was created to allow airports to assess their performance against four maturity levels.
in the year, to help airports understand best practices for addressing cybersecurity threats, from management level through to technical strategies.
Key priorities are: examining the many benefits and uses of blockchain technology, developing a research document, and identifying potential applications and opportunities for trials.
ACI’s cybersecurity self-assessment tool provides airport stakeholders with a snapshot of their information security management strengths and weaknesses. It also allows airports to benchmark themselves against others.
AIRPORT BEACONS As more travellers rely on their mobile devices to get around, beacon technology has emerged as an innovative and cost-effective way of transforming the passenger experience. ACI and IATA have produced a Recommended Practice on the usage of airport terminal beacons and have partnered with SITA to provide an industrywide registry enabling all stakeholders to develop applications to utilize existing beacons.
ACI and Munich Airport’s Information Security Hub have collaborated on a set of technical training courses on cybersecurity designed to reach both senior management and those who require more in-depth knowledge of cybersecurity strategies for business systems. ACI is also playing an active role in ICAO’s work on cybersecurity at the global level, including chairing a working group on aerodromes.
CYBERSECURITY With a growing dependence on technology, cybersecurity continues to be a high priority for airports. Recognizing this, the 2018 World Annual General Assembly passed a resolution addressing cybersecurity strategy, regulatory concerns, training and awareness, and best practices for airports. ACI is developing a comprehensive offering on cybersecurity, including training and guidance materials. An executive handbook will be launched early 2019, with technical guidance later 25
2018 ACI ANNUAL REPORT
FACILITATION
EFFICIENCY, EFFECTIVENESS AND CUSTOMER EXPERIENCE
Facilitation includes a wide range of challenges and activities linked to the processing and clearance of aircraft, people and goods. For airports, this includes developing innovative strategies for customer experience, congestion and passenger flow, as well as border control, customs and health-related matters.
ADVOCACY In 2018, ACI advocated airports’ views with official bodies such as ICAO as well as supporting the work of other organizations such as the World Economic Forum, World Travel and Tourism Council, International Air Transport Association and the World Health Organization. ACI represented airports at the ICAO Facilitation Panel and the ICAO Traveller Identity Programme (TRIP) Symposium, presenting a series of recommendations and highlighting a need for greater collaboration in areas such as sustainable aviation growth, combatting human trafficking, integrated identity-management solutions and accessibility in the air transport industry. ACI’s positions were well-received—especially on promoting action against human trafficking, which resulted in the Panel supporting two new recommended practices.
HANDBOOKS AND GUIDANCE MATERIAL The fifth edition of the Airports and Persons with Disabilities Handbook was published in September. This publication helps airports 26
enhance their accessibility for persons with disabilities, including those with reduced mobility and hidden disabilities. The new release includes additional content on technology and innovative solutions, as well as best practices to accommodate passengers with sensory disabilities. A new publication—Combatting Human Trafficking Handbook—was also developed (published March 2019) to promote best practices for raising awareness, training staff to recognize signs of trafficking and implementing reporting protocols to alert the appropriate authorities. Two other guidance documents were also developed, for completion in early 2019: the Airport Business Continuity Management Handbook and a Guide to Passenger Facilitation Performance Metrics. Biometrics for identity verification will be a key enabler for seamless travel. ACI is working with its members and World Business Partners to understand options and best practices for implementing biometrics throughout the passenger journey and is eagerly participating in trials and to develop an inclusive end-to-end process. The New Experience in Travel Technologies (NEXTT) initiative creates a common vision
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NEXTT boot camp, Athens, Greece, Sept 2018
WFSSC, Punta Cana, May 2018
for the future of travel, applying current and emerging technologies to many key facilitation concepts. NEXTT is investigating how off-airport processes, advanced processing technologies such as tracking and identification, and robotics and automation can improve safety, security and customer experience. It also considers how data can shape predictive modelling and artificial intelligence for real-time decisionmaking and improved efficiency. In 2018, ACI and IATA engaged with stakeholders across the industry through five webinars (reaching over 1,500 participants), an innovation boot camp, a workshop at the Airport Exchange conference and through social media.
Journey; ICAO Annex 9 Facilitation and Traveller Identification Programme Strategy; Performance Metrics Reference Guide; Business Continuity Programmes; Autonomous Vehicles; and Human and Wildlife Trafficking.
WORLD FACILITATION AND SERVICES STANDING COMMITTEE (WFSSC)
In 2019, as we continue to address capacity challenges, ACI will work with its members, industry partners and regulators worldwide to promote stronger and more efficient border controls and customs, always with a seamless passenger journey in mind. We will continue working on initiatives such as business continuity and digital identity management. We will also focus on the NEXTT vision, which will include subject areas such as autonomous vehicles and off-airport passenger processing.
ACI members met in Punta Cana, Dominican Republic, for the 38th meeting of the WFSSC. Topics included Digital Identity in the Passenger 27
2018 ACI ANNUAL REPORT
ENVIRONMENT Environmental protection continues to be one of the highest priorities for ACI and its member airports. Initiatives were put together in 2018 to help our members limit and/or reduce their environmental footprints, including identifying new projects and innovative approaches to cope with the challenge of remaining environmentally friendly and sustainable while aviation is growing exponentially.
APEX – ENVIRONMENT PILOTS The successful APEX programmes on safety and security have been extended to cover the environment through pilot projects in 2018, with the objective of promoting best practices and supporting our members to improve their overall environmental management. The first two pilots were successfully conducted at Ecuador’s Quito and Indonesia’s Adisumarmo airports in 2018 and there will be more to come in 2019.
RESILIENCE AND ADAPTATION TO CLIMATE CHANGE In addition, with climate change leading to more adverse weather events in 2018, some of which have hit airports hard, ACI responded by passing a Resolution to encourage airports to conduct risk assessments. ACI then then followed this up with the new Policy Brief: Airports’ Resilience and Adaptation to a Changing Climate. It provides an overview of possible impacts and potential climate stressors, as well as recommendations on how to address them, through risk and criticality assessments. It also 28
offers best-practice guidance, with case studies from airports around the globe and an initial non-exhaustive list of airports that have already started their adaptation plans. The paper got the biggest global media coverage of the year for a single ACI World event. Download the publication here: https://store.aci.aero/ policy-brief-airports-resilience-and-adaptation-tochanging-climate. changing-climate
ICAO COMMITTEE ON AVIATION ENVIRONMENTAL PROTECTION (CAEP) ACI continued to support CAEP on several topics such as Performance-Based Navigation and Community Engagement, Adaptation to Climate Change, Operational Opportunities to Reduce Noise, as well as other issues like the Eco-Airport toolkit (https://www.icao.int/environmentalhttps://www.icao.int/environmentalprotection/pages/ecoairports.aspx). Three protection/pages/ecoairports.aspx publications for the toolkit—Renewable Energy, Waste Management at Airports and An Environmental Management System for Airports—were already approved and the fourth—Eco-design of Airport Buildings—was submitted to the Committee on Aviation Environmental Protection’s 11th meeting in February 2019 for approval.
2018 ACI ANNUAL REPORT
The wildlife trafficking awareness booth at WAGA 2018
Wildlife trafficking awareness stand on display at the ACI-NA Annual Conference in Nashville
As new supersonic commercial aircraft may return to operations from 2025, ACI has been providing feedback and closely following the development of new supersonic noise and emissions standards.
and financial benefits of using AGES: https://aci. aero/about-aci/priorities/environment/ages-s. aero/about-aci/priorities/environment/ages-s
NEW ACI AIRCRAFT GROUND ENERGY SYSTEM SIMULATOR (AGES-S) Developed through a successful partnership with Zurich airport, AGES-S is available free of charge. It is a tool to support airport operators building a business case to invest in aircraft ground energy systems (AGES). AGES can provide both preflight electricity (400Hz) and pre-conditioned air for aircraft on the ground, reducing the use of aircraft Auxiliary Power Units. The new AGES-S tool helps to account for both the environmental
WILDLIFE TRAFFICKING ACI has been working in collaboration with ROUTES (Reducing Opportunities of Unlawful Transportation of Endangered Species) since 2016, identifying opportunities to support our membership in fighting wildlife trafficking. As well as working internally in collaboration with our communications, facilitation and security teams, ACI has promoted awareness of the issue with booths at exhibitions during our events and ACI World Report articles. A training session was provided for the Latin America region during a Developing Nations Airport Assistance programme seminar on the environment. ACI World and its dedicated Task Force have also been working to identify best practices among airports. 29
2018 ACI ANNUAL REPORT
ECONOMICS
KNOWLEDGE AND ACTION
In 2018 ACI’s Economics department was faithful to ACI’s mission to boost knowledge exchange and advocate for the interests of airports at all levels worldwide. We further improved our landmark publications— the World Annual Traffic Report (WATR), the World Airport Traffic Forecast (WATF) and the Airport Economics Report (AER)—by ensuring the highest degree of data accuracy, widening our analytical frameworks and safeguarding the relevance of policy messages. In addition, we published a new policy brief, Creating fertile grounds for private investment in airports. This generated significant interest among aviation stakeholders, policy-makers and the media, not only by highlighting the increasing trend towards private financing for new airport infrastructure but also by helping create higher value for passengers in terms of customer-experience quality. ACI World’s advocacy at ICAO and national levels was tireless, with particular attention to supporting the Africa, Latin America-Caribbean
and Asia-Pacific regions where there is little regulatory commonality among the multiple states in which the membership operates. Information sessions delivered to civil aviation authorities (CAAs), transport ministries and independent regulators in several countries in these regions contributed to increasing policymakers understanding of airport issues. With the same objective, ACI and the Latin American Civil Aviation Commission cooperated to successfully organize ACI’s annual workshop on airport investment, held in Punta del Este, Uruguay, deepening dialogue with regional regulators on key economic policy and regulatory topics of relevance to CAAs. We also continued to lead an intensive campaign to prepare the ground for reform of the slotallocation regime at the global level. In close coordination with the ACI World Governing Board, the ACI regions and the ACI Expert Group on Slots, we were active at two levels. At the strategic level, where we worked with IATA to undertake a reform of the governance of the
Olivier Jankovec, Angela Gittens, Charles Schlumberger, Patti Chau and Javier Martinez at the ACI 10th Annual Airport Economics and Finance Conference and Exhibition
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2018 ACI ANNUAL REPORT
Worldwide Slot Guidelines (WSG): this effort is still ongoing but it has already produced some encouraging progress. On the technical level we coordinated the efforts of airport members to work with airlines and slot coordinators to review the WSG. Additionally, we developed a two-day training module on slot allocation for the benefit of ACI staff, airport members and external stakeholders. The concept will be further scrutinized in 2019 before its official launch. London was once again the venue for the joint ACI and World Bank Annual Aviation Symposium, which was followed by the ACI 10th Annual Airport Economics and Finance Conference and Exhibition. The symposium highlighted the joint efforts of ACI and the World Bank to support the air transport industry and provided a forum for exchanging knowledge and finding solutions for common challenges in the sector. Last but not least, we continued to provide effective inter-departmental cooperation and gave several ICAO/ACI User Charges Courses
Airport Traffic Think Tank, Hamburg, May 2018
ACI World’s advocacy at ICAO and national levels was tireless, with particular attention to supporting the Africa, Latin America-Caribbean and Asia-Pacific regions where there is little regulatory commonality among the multiple states in which the membership operates. and Developing Nations’ Airports Assistance Programme seminars on economic topics for the Global Training department. The latest course on Airport Business Analytics, which has been delivered several times and has gained popularity, provides participants with soughtafter quantitative skills based on the standard economics toolkit.
World Economics Standing Committee, Washington
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2018 ACI ANNUAL REPORT
AIRPORT SERVICE QUALITY (ASQ) CUSTOMER EXPERIENCE The Airport Service Quality (ASQ) programme supports and enables airports’ efforts to manage and enhance customer experience for passengers. Through ASQ’s comprehensive suite of solutions and support for managing customer experience, ACI provides guidance, insights and best practices to airports to enhance customersatisfaction levels. The ASQ Departures programme engages passengers for feedback while they are travelling through the airport, with surveys conducted at over 380 airports worldwide. Over 70% of the world’s 100 busiest airports are ASQ Departures
ASQ Awards Gala Night
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survey subscribers. To complement this insight, ACI launched the ASQ Arrivals survey in 2017, based on the same robust methodology as ASQ Departures. ACI recommends that for member airports to be rated as best for customer experience they should satisfy both departing and arriving passengers. ACI also introduced the Employee Survey for Customer Experience (ECE), gathering information from all stakeholders to help airports assess how to achieve a stronger commitment from the airport community in delivering excellent customer experience.
2018 ACI ANNUAL REPORT
NEW ASQ CUSTOMEREXPERIENCE SOLUTIONS ASQ Commercial This year ACI announced it would launch this new survey, to boost customer experience by guiding retail and commercial-services investment. Airport Customer Experience Accreditation Complementing the existing ASQ programmes, the ACI Airport Customer Experience Accreditation is a multi-level accreditation developed to assess an airport’s maturity in
The ASQ Departures programme engages passengers for feedback whilst they are travelling through the airport, with surveys conducted at over 380 airports worldwide. managing customer experience and service quality. This accreditation will be a new qualitymanagement standard to assess the process, while the other ASQ surveys assess the outcomes. Several pilots were conducted in 2018 in advance of a formal launch in 2019. Best practices, research reports and other new initiatives • This year ASQ published a research report, The influence of culture on perceptions of the airport customer experience, providing insights to support the development of tailored customer-experience management programmes to better meet the needs of all passengers. • The first ACI customer experience webinar took place in 2018, focusing on the importance of creating a balance between personal interaction and technological innovations. • Based on ASQ Departures survey scores, ACI World developed the quarterly ASQ barometer, the first global snapshot of airport customerexperience satisfaction levels, with overall satisfaction scores on global and regional levels. It enables airports to use sound and
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ASQ Global Forum
Training day
objective data to measure themselves against their competitors and obtain insights to inform their approaches to customer experience.
DATA-QUALITY CONTROL Credibility and data integrity are top priorities. In 2017 ACI implemented an integrated qualitycontrol process within the ASQ Departures 34
survey to verify if mandatory rules were being respected during data collection and moved towards a culture of preventing data-quality loss at source. Quality control will be optimized before, during and after data collection to maximize airports’ compliance with fieldwork procedures and guidelines. Mandatory fieldwork certification was launched for the ASQ Departures Survey. To be eligible
2018 ACI ANNUAL REPORT
ACI Customer Excellence Summit
to conduct the surveys, agents must pass the online ACI course, receiving a diploma valid for two years.
ASQ EVENTS The inaugural combined Global ASQ Forum and ACI Customer Excellence Summit, hosted by Halifax Stanfield Airport, focused
on sharing industry best practices in providing passengers with high-quality airport experiences. The one-day ASQ technical training, one-day forum and two-day summit were open to ASQ subscribers and to airports interested in the ASQ programme. The annual ASQ Awards Ceremony was held during the gala dinner. More than 400 delegates—representing 157 airports from 59 countries—attended the events.
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GLOBAL TRAINING
DEVELOPING MEMBERS’ TRAINING CAPACITY
ACI Global Training (GT) had another recordbreaking year in 2018, delivering 190 classroom courses. In doing so, we recruited 17 new faculty members—all experienced industry professionals—to increase our reach in new and existing markets, and to allow us to diversify our course offerings in Spanish and French. Our ongoing member focus saw the team work hard with our international partners, our internal stakeholders and our standing committees’ subject-matter experts to develop new courses. These were either officially launched in 2018 or are to be offered from early 2019. We are very proud of the excellent working relationship we have with the ICAO Global Aviation Training (GAT) department, with whom we have developed several programmes that meet the training needs both of the states and of our airport members. In 2018, ICAO recognized ACI with a Trainair Plus Corporate Partner Plaque, further cementing our collaborative efforts. Joint developments with ICAO over the past year: • Launch of the ACI-ICAO Management of Airport Security course • Development of ACI/ICAO Implementing Annex 14: Advanced Aerodrome Design and Operations • Creation of the ACI/ICAO Global Reporting Format (GRF)—Implementation of the New Global Reporting Format for Runway Surface Condition to help increase international awareness of the new ICAO methodology for assessing and reporting runway surface condition
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•
Launch of the IAP (International Airport Professional) Reaccreditation Programme.
ACI Global Training successes during the year: • New courses: • Online Certificate in Airport Security • Online Certificate in Airport Commercial Management • Passenger Experience Management (developed by Munich Airport) • The Exceptional Human Experience workshop • Safety Management Systems for Executive Managers • Emergency Planning and Crisis Management (in French) • Airside Maintenance and Inspection Training • Delivery of 190 classroom courses • 3,666 classroom students • Delivery of 21,270 online learning centre hours • 3,278 online students • 3 language offerings • 21 Airport Executive Leadership Programme graduates, with representatives in all regions (thank you to our 2018 host—the team at Cincinnati/Northern Kentucky International Airport) • 71 new International Airport Professionals (IAPs) and 3 associate graduates • 47 Global Safety Network (GSN) initial graduates and advanced graduates • 2 graduates of the new Airport Security Diploma (ASD) Programme • 128 students enrolled in the Airport Operations Diploma Programme. We are pleased that alongside our continued growth we have kept a strong focus on maintaining the quality of our courses. We measure their
2018 ACI ANNUAL REPORT
ACI and ICAO User Charges, Montreal, May 2018
Airport Business Analytics, Abu Dhabi, UAE, October 2018
Global Safety Network 6: Aerodrome Auditing and Compliance, Johannesburg, South Africa, November 2018
Global Safety Network 1: Safety Management Systems, Athens, Greece, February 2018
Global Safety Network 3: Emergency Planning and Crisis Management, Kingston, Jamaica, September 2018
quality in three areas: knowledge and teaching skills of our faculty, course content and logistics.
2018 ACI GLOBAL TRAINING CENTRES ACI is indebted to the following members, which are accredited as ACI Global Training Centres and which enabled airport professionals worldwide to attend ACI Global Training courses. Africa Accra, Ghana; Johannesburg, South Africa; Nairobi, Kenya Asia-Pacific Abu Dhabi, UAE; Seoul – Incheon, South Korea; Hyderabad, India; Kuala Lumpur, Malaysia
Airport Master Planning, Incheon, South Korea, July 2018
Europe Athens, Greece; Bucharest, Romania; Istanbul, Turkey; Riga, Latvia North America San Francisco, USA Latin America-Caribbean Panama City, Panama; Port of Spain, Trinidad & Tobago; Montego Bay, Jamaica
ACI TRAINING VENUES In order to meet our members’ needs, specialized Global Training courses are offered in the following additional locations: Montreal, Canada; Lagos, Nigeria; Munich, Germany; New Delhi, India; Seoul – Gimpo, South Korea 37
2018 ACI ANNUAL REPORT
AIRPORT EXCELLENCE PROGRAMMES (APEX)
BUILDING CAPACITY—ONE AIRPORT AT A TIME The APEX programme has seen its strongest year ever, with the delivery of 33 peer reviews in safety and security in all ACI regions, including two APEX environment pilot-programme reviews. Additionally, we were pleased to accredit 16 new assessors who graduated from the APEX Safety Assessor Training Programme (SATP), an initiative developed by the ACI Africa region. The graduates received their diplomas of completion at the ACI Africa event in Abidjan, Côte D’Ivoire in October.
THE APEX YEAR IN REVIEW • • • • • •
21 Safety reviews 10 Security reviews 2 Environment (pilot) reviews 124 partner airport assessors 16 APEX Safety Assessor graduates Support for 2 ICAO Regional Certification Conferences
WORKING TOGETHER As the APEX in Safety programme continues to grow, so does ACI World’s partnership with ICAO and other interested organizations. ICAO actively participates in reviews and its input is essential during assessments because it highlights the critical importance of regulatory functions carried out by states. The APEX team supported the Latin-America Caribbean regional office and members by participating in two aerodrome certification workshops with ICAO. The APEX in Security programme, also supported by ICAO, has attracted much interest from airport members, industry stakeholders, the European Union, the US Transport Security Agency (TSA) and the Australian Office of Transport Security (OTS). The programme is flexible and adaptable: it follows ICAO security standards and, for European airports, the European Union (EU) standards.
ACI’s Danny Boutin meeting EU DEVCO ACI Africa Safety Assessor Training Programme event, Programme Manager Carlos Bandin Bujan Abidjan, Cote D’Ivoire October 2018 to discuss further collaboration, Brussels
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ACI APEX Team Leader Ermenando Silva with two Safety Assessor Training Programme participants, Pointe Noire, Congo
2018 ACI ANNUAL REPORT
2018 was the first year of an ACI agreement with the European Union to fully subsidize APEX security reviews within certain member airports. The agreement provides an excellent example of how airports and states can and do work together to ensure we provide safe and secure facilities to the travelling public—our customers—as well as the various employer groups that work at our airports.
The APEX programme has seen its strongest year ever, with the delivery of 33 peer reviews in safety and security in all ACI regions, including two APEX environment pilotprogramme reviews.
LOOKING FORWARD TO 2019 AND BEYOND APEX will continue to drive change and build capacity by helping airports help each other, as well as by collecting information which can support all ACI members and other organizations in enhancing aviation safety, security and environmental protection worldwide.
ACI APEX Team Leader Ermenando Silva First APEX Pilot in Environment, Quito, Ecuador, July 2018 with two Safety Assessor Training Programme participants, Surabaya, Indonesia
Second APEX Pilot in Environment, Surakarta, Indonesia, August 2018
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2018 ACI ANNUAL REPORT
ACI DEVELOPING NATIONS AIRPORTS (DNA) AND ACI FUND PROGRAMMES PROVIDING CAPACITY-BUILDING PROGRAMMES FOR DEVELOPING NATIONS MEMBERS The ACI Developing Nations Airport (DNA) Assistance and ACI Fund programme made good progress in 2018 in its objective of building capacity for members in developing and least-developed nations. The year also saw the programme provide both faculty and administrative support to the newly created ACI Africa Airport Development Programme, which aims to provide customized support for the needs for African members. The programme’s success continues to be made possible by close cooperation with ACI’s regional offices in the Africa, Asia-Pacific and Latin America-Caribbean regions.
DNA AND ACI FUND: 2018 IN REVIEW • • •
•
• •
21 courses delivered 547 students served Administrative and course support provided for the ACI Africa Airport Development Programme 3 language offerings: • English • French • Spanish 73 participating countries 18 scholarships • US$20,000 of courses in the ACI Online Learning Centre • 5 classroom course registrations covered
2018 FINANCIAL DONORS The programme received support in the form of financial donations, time and expertise from the following: • ACI Africa • ACI North America • Hartsfield-Jackson Atlanta International Airport • CIFAL Atlanta – United Nations Institute for Training and Research • James C. Cherry • Laurent Delarue • Damien Zaru • ACI World Staff financial contributions earned from teaching engagements from: • Concordia University • McGill University
2018 MEMBER AIRPORTS AND FACULTIES WHO GENEROUSLY GAVE US THEIR TIME AND SUPPORT: • • • • • • • • • • • •
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Athens International Airport Aéroport de Genève Miami-Dade International Airport Dr Luigi Sulmona George Karamanos Joanne Paternoster Eurocontrol TRAFFIC-ROUTES Dominic Nessi Brahim Lakhlifi NC Sekhar Mohd Zubir Mohd Meerah
2018 ACI ANNUAL REPORT
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2018 ACI ANNUAL REPORT
2018 ACI PUBLICATIONS ECONOMICS & STATISTICS
Policy Brief: Creating Fertile Grounds for Private Investment in Airports
Airport Key Performance Indicators
Airport Economics 2018 Report
Annual World Airport Traffic Dataset – 2018 edition
Annual World Airport Traffic Report – 2018 edition
ACI World Airport Traffic Forecasts 2018-2040
Template on Ground Handling Service Provider Agreement
Policy Paper: Drones
SAFETY
Managing Operations During Construction Handbook
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IT & FACILITATION
Airports and Persons with Disabilities Handbook
ANNUAL REPORT
Annual Report 2017
SECURITY
Landside Security Handbook
IT Self-Assessment and Benchmarking Tool
ACRIS Best Practice
ASQ CUSTOMER EXPERIENCE
The Influence of Culture on Perception of the Airport Customer Experience
ASQ Research Report: Low-Cost and Conventional Airlines
ENVIRONMENT
Airports’ Resilience and Adaptation to a Changing Climate
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2018 ACI EVENTS CALENDAR 9-11 APRIL ACI 10 TH ECONOMIC AND FINANCE CONFERENCE London, United Kingdom
14-16 APRIL 58TH ACI AFRICA BOARD AND COMMITTEE MEETINGS, REGIONAL CONFERENCE AND EXHIBITION Lagos, Nigeria
12 JUNE ICAO STATE OF THE INDUSTRY BRIEFING Montreal, Canada 44
2018 ACI ANNUAL REPORT
18-20 JUNE ACI EUROPE/WORLD ANNUAL GENERAL ASSEMBLY, CONFERENCE & EXHIBITION Brussels, Belgium
10-13 SEPTEMBER ACI CUSTOMER EXCELLENCE GLOBAL SUMMIT Halifax, Canada
13-19 OCTOBER 27TH ACI AFRICA ANNUAL ASSEMBLY, REGIONAL CONFERENCE & EXHIBITION Paris, France 45
2018 ACI ANNUAL REPORT
9-19 OCTOBER ICAO 13TH AIR NAVIGATION CONFERENCE Montreal, Canada
23-25 OCTOBER 14TH SYMPOSIUM AND EXHIBITION ON THE ICAO TRAVELLER IDENTIFICATION PROGRAMME (TRIP) Montreal, Canada
31 OCTOBER1 NOVEMBER THE TRINITY FORUM Shanghai, China 46
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12-14 NOVEMBER 2018 ACI-LAC ANNUAL ASSEMBLY & CONFERENCE Miami, United States
26-28 NOVEMBER ICAO GLOBAL AVIATION SECURITY SYMPOSIUM 2018 Montreal, Canada
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ACI REGIONS
OUR COMMUNITY OF AIRPORTS
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ACI AFRICA
MEETING THE CHALLENGES OF DEVELOPMENT AND CLOSING THE GAPS
MEMBERSHIP STATUS
I. African Airports Development Programme
As of September 2018, ACI Africa has 65 members from 51 countries (managing 260 airports) and 40 business partners. In adopting a more dynamic marketing approach, ACI Africa has welcomed many new regular members: • LAS, operator of Aéroport International Blaise Diagne, Dakar, Senegal • Airports of Democratic Republic of Congo (reinstatement) • Osvaldo Vieira International Airport, Guinea-Bissau • Aeroporto Quatro de Fevereiro, Angola (reinstatement) • International Airport and Air Safety Company, São Tomé e Príncipe.
In order to play a greater role and to assist its members to improve and meet challenges related to security and facilitation, safety and other airport operations, the Board of Directors of ACI Africa has established an African Airport Development Programme to achieve excellence in airport management and operations.
ACI Africa is proud to be present in almost every country in the continent, except those with security-related issues.
2018 KEY ACHIEVEMENTS ACI Africa’s strategic objective is to: Contribute to the improvement of safety, security and sustainable development of aviation in Africa. To that end, ACI Africa has created the following programmes: • African Airports Development Programme • ACI Africa Airport Excellence in Safety Awards • ACI Africa Safety Week • ACI Africa safety auditors training programme
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The project’s key objectives are to: a) Improve airports’ operational best practices through technical-assistance activities b) Enhance capacity-building of airports’ human resources through local and regional training. The specific objectives of the programme are to: 1) Identify and review the needs of member airports for training, consultancy and technical assistance 2) Create new consulting, technical assistance and support services tailored to the specific needs of our members 3) Strengthen the human resources competencies of our members through the development of African expertise in airport operations and management 4) Assist selected priority airports to establish suitable operational frameworks for airport operations through on-the-job training missions 5) Develop and deliver specific training for selected priority airports, in conjunction with ACI Global Training.
2018 ACI ANNUAL REPORT
The programme is funded primarily by profits generated by ACI Africa regional office activities, as well as by donations and grants from members, financial institutions and other donors. Course
The following table provides an overview of the training courses planned under this programme, as well as those already carried out.
Status
Lang
Type
PAX
Duration
Airports
Airport Revenue Generation
Fr
Regional
26
5 days
Aéroport International Blaise Diagne
Completed 7-11 May 2018
Airport Security Training
Fr
On site
24
10 days
Aéroport de Niamey
Completed 9-20 July 2018
Training on the Practice of Airport Security
Fr
Regional
25
10 days
Office National des Aéroports-ONDA
Completed 6-10 August 2018
Emergency Planning
Fr
On site
17
5 days
Société Aéroportuaire de Lomé-Tokoin (SALT)
Completed 3-7 September 2018
Emergency Planning
Fr
On site
26
5 days
Aéroports du Mali
Completed 10-14 September 2018
Airside Maintenance and Inspection Training
Eng
On site
14
5 days
Sudan Airports Holding Company
Completed 28 October1 November 2018
Emergency Planning
Eng
Regional
25
5 days
Aeroportos de Moçambique, (E.P.)
Completed 5-9 November 2018
Safety Training
Eng
Regional
25
5 days
Airports Company South Africa
Planned for 2019
Airport Security Training
Fr
On site
20
10 days
Établissement Public Aéroport International Moroni (Comoros)
Planned for 2019
Eng
On site
20
5 days
Gambia Civil Aviation Authority
Planned for 2019
Annex 14
Fr
On site
25
10 days
Moshoeshoe 1 International Airport
Planned for 2019
Annex 14
Eng
On site
25
5 days
Khartoum International Airport Company
Planned for 2019
Safety Management Systems
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2018 ACI ANNUAL REPORT
Summary of African Development Programme Activities January-September 2018 • Number of training courses delivered: 8 • Number of training days delivered: 50 • Number of participants: 183 January-September 2018 • Number of assistance missions: 5 • Number of assistance days on site: 23 Strategy for 2019 Following analysis of the course evaluation forms and the comments and suggestions collected 52
from member airports and regional committees, the following proposals will be taken into consideration when developing the training programme for next year: • More on-site practical courses • Include training courses on equipment maintenance, visual aids, airport equipment, IT, etc. • Offer AMPAP (ACI-ICAO Airport Management Professional Accreditation Programme) scholarships for young people and women in aviation • Diversify expert missions to include airport management, infrastructure and equipment maintenance, improvement of non-aeronautical revenues, etc. • Create a database of experts who can carry out expert missions
2018 ACI ANNUAL REPORT
Winners of the ACI Africa Awards for Airport Excellence in Safety for 2018
Partnerships with industry (AFRAA, AFCAC, ICAO, etc) for joint missions or seminars • Create a catalogue of courses and expert assignments. •
II. ACI Africa Safety Awards To improve safety at African members’ airports and to encourage and boost safety efforts, ACI Africa has created awards for Excellence in Airport Safety. These awards recognize the efforts made by airports to comply with standards and recommended practices, and to reduce risks
associated with airport safety. Awards are made in several categories: Award
Category (by air traffic
Airport
Best airport in Africa
Over 20,000
George International Airport, South Africa
10,000-20,000
Harry Mwaanga Nkumbula International Airport, Livingstone, Zambia
Less than 10,000
Luxor International Airport, Egypt
Over 50,000
Nnamdi Azikiwe International Airport, Abuja, Nigeria
Less than 50,000
Aéroport Rabat-Salé, Morocco
Best improvement in safety
movement numbers)
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III. Safety Week at African Airports ACI Africa has launched a Safety Week for African airports. The Regional Safety and Technical Committee discussed this project at its last meeting in Lagos and presented the concept to the Regional Board. The idea is to organize a safety week every September at African airports, with the objective of promoting a positive safety culture. The Safety Week aims to initiate a conversation with all airport employees and stakeholders, and encourage them to participate in safetyawareness activities. Airport staff members are invited to organize relevant safety-awareness and communication actions throughout the Safety Week, in partnership with airport users, partners and
stakeholders. The Regional Safety and Technical Committee has developed a Safety Week Toolkit as a guide on how to launch this initiative. ACI Africa strongly encourages members to join this initiative and will promote the best campaigns and initiatives through all media platforms.
IV. APEX Safety Auditor Training Programme In coordination with the Developing Nations Airports Assistance Programme (DNA), the Airport Excellence Programme (APEX Programme) and ACI Global Training, ACI Africa has launched an aerodrome-inspector training programme called the APEX Safety Auditor Training Programme. This course for ACI’s African airports personnel will provide airports with safety experts and create a group of African experts who will participate in different APEX missions on the continent as programme partners. Through this programme ACI Africa intends to help its members improve their safety levels and contribute to the certification of airports in accordance with the 2012 Abuja Ministerial Declaration. Three courses have been provided so far: in November 2016 in Casablanca, Morocco; in February 2017 in Tunis, Tunisia; and in August 2017 in Agadir, Morocco. Following these courses and practical training, the first class of 18 ACI APEX Safety Auditors graduated at the 27th ACI Africa Annual Assembly in Abidjan in October 2018.
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First class of Safety Auditor Training Programme graduates
V. Environment and future objectives of the African Airport Development Programme
We will also promote the ASQ programme and raise awareness about customer experience and its impact on the airport business.
The African Airport Development Programme is expanding its environment-related activities and will support projects and initiatives related to sustainability and business growth. ACI Africa encourages its members to join the Airport Carbon Accreditation programme and encourages African airports to embrace a sustainable development approach. The regional office is pleased to announce that Abidjan FĂŠlix HouphouĂŤt-Boigny Airport has become the first airport in the continent to achieve carbon neutrality.
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ACI ASIA-PACIFIC Armed with a commitment to serve and advocate for members, and a mission to step up engagement with regulators, enhance regional services and provide holistic communications, the Asia-Pacific Regional Office embarked on an aggressive 2018 calendar of activities, meetings and events.
ACI Asia-Pacific currently serves 108 airport members (587 airports in 48 countries/territories), five associate members, five affiliate members and 87 World Business Partners (WBPs).
REGIONAL TRAFFIC AND DEVELOPMENTS
account for over 60% of international passenger traffic by 2040.
Momentum in traffic growth in the region (including the Middle East) – which covers eight of the top 10 fastest-growing markets globally – continued throughout the year. It is expected to 56
The year’s highlights include:
The region remains home to six of the 10 busiest global airport hubs. To cope with growth, AsiaPacific airports (including the Middle East) invested significantly both in expanding existing airport facilities and developing new airports.
2018 ACI ANNUAL REPORT
ENGAGEMENT WITH INDUSTRY REGULATORS We continued advocating for the collective interests of the region at various ICAO conferences and meetings, addressing the industry’s key priorities—aviation safety, security, environment, and facilitation. ICAO Asia-Pacific Ministerial Conference on Civil Aviation The first ICAO Asia-Pacific Ministerial Conference on Civil Aviation in Beijing in February saw ACI and the industry pledge to support implementation of the ‘Beijing Declaration’, including commitments to enhance safety, air navigation capacity and efficiency, and certification of all international aerodromes by 2020.
ICAO Asia-Pacific Ministerial Conference on Civil Aviation, Beijing
55th Conference of Directors General of Civil Aviation, Asia and Pacific Region In October in Nadi, Fiji, ACI Asia-Pacific participated in ICAO’s 55th Conference of Directors General of Civil Aviation, themed ‘Collaboration and Harmonisation for Safe, Secure and Sustainable Aviation in the Asia Pacific Region’.
Discussion papers were presented on airport networks, airport privatization and transparency, and consultation with airlines in setting airport charges. A presentation on climate-change adaptation for airports encouraged states to build climate-change resilience into airport planning. No Country Left Behind Support for ICAO’s ‘No Country Left Behind’ campaign continued. Through the Small Airports Assistance Programme, ACI Asia-Pacific subsidized the attendance of eligible airport members from developing nations at ACI training courses and their participation in initiatives encouraging regional knowledge exchange. This year, five Developing Nations Airport Assistance (DNA) seminars were held: • ACI/ICAO Aerodrome Certification – January, Nadi, Fiji • Airport Security Operations – May, New Delhi, India • Airport Customer Service – August, Haikou, China • Airport Air Service Development – October, Nadi, Fiji • Understanding Annex 14 – December, Phnom Penh, Cambodia. ICAO Next Generation At the 2nd ICAO Next Generation of Aviation Professionals (NGAP) Global Summit in Shenzhen, China in December, ACI Asia-Pacific highlighted employer challenges and the need to attract young talent and more women to aviation.
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ACI Asia-Pacific members participate in APEX reviews.
Regional Services ACI Asia-Pacific continued supporting airport members’ collective interests, particularly through subject matter experts in their committee meetings on aviation safety, security, economics, environment, IT and facilitation, and human resources. WBPs had ample opportunities to network and interact with airport members. Airport Economics In April and May, ACI Asia-Pacific and ACI World visited China, India, Indonesia, Japan, Malaysia, Singapore, Thailand and Vietnam, meeting with governments, regulators and airport members to discuss airport charges, privatization, airport networks and slot allocation.
and brownfield airports. Support during the International Aviation Summit in Delhi established ACI’s partnership for MoCA’s inaugural Global Aviation Summit in January 2019. The Regional Economics Committee made considerable efforts to address airport charges issues. Environment ACI Asia-Pacific hosted the pilot Airport Excellence (APEX) in Environment Review at Adi Sumarmo International Airport, Sarakarta, Indonesia, in August. The region boasts 47 Airport Carbon Accreditation-awarded airports at varying levels of mapping, reduction, optimization and neutrality. APEX in Security
In June, together with ACI World, ACI AsiaPacific met with the Parliament of Australia and key Australian airports to counter unfounded airline accusations on airport charges. In September, contributions advocating for regulatory certainty and consistency in economic regulation of airports were submitted to the Productivity Commission of Australia. ACI Asia-Pacific also provided submissions to the Ministry of Civil Aviation (MoCA) in India on seeking private investors’ inputs in developing transaction structures and revising Model Concession Agreements for greenfield 58
The first APEX in Security review in China was conducted at Haikou Meilan International Airport in October. Queen Alia International Airport also hosted a review in early November, sponsored by the European Union. ACI Asia-Pacific Annual Assembly, Conference & Exhibition Hosted by Narita Airport in Japan, the annual event welcomed 500-plus delegates from over 40 countries. The conference featured 50 international speakers sharing expertise and
2018 ACI ANNUAL REPORT
Futoshi Osada, Senior Executive Vice-President of Narita International Airport Corporation passing the flag to Vivian Cheung, Deputy Director of Aviation Development, Airport Authority Hong Kong at the closing ceremony.
insights on airport business and operations. The Young Executive of the Year, Green Airports Recognition and Airport Carbon Accreditation awardees were also celebrated.
executives in intimate settings and hear the airports’ development plans first hand.
The Assembly elected new Regional Board leaders, further enhancing airport members’ representation in ACI. The board is now led by Mr Seow Hiang Lee, CEO of Changi Airport Group, who will serve for two years.
ACI Asia-Pacific continued partnering with ACI World, ACI Europe, the Moodie Davitt Report and respective airport hosts at the following annual gatherings:
Other Networking Opportunities
March – Airport Economics and Finance Conference, London, England • October – Trinity Forum, Shanghai, China • November – Airport Exchange, Oslo, Norway. •
Small and Emerging Airports Seminar Another event held was the biennial Small and Emerging Airports Seminar, hosted by Malaysia Airports Holdings Berhad. The event attracted 160-plus participants from 26 countries and territories to Langkawi, Malaysia in October. Airport Service Quality The inaugural ACI Customer Excellence Global Summit held in Halifax, Canada in September celebrated a number of Asia-Pacific members at the prestigious ASQ Awards ceremony for their achievements in airport service. World Business Partner Airport Tour In August ACI Asia-Pacific led 10 WBPs on a tour of airports in Kuala Lumpur, Malaysia; Bangkok, Thailand; and Siem Reap, Cambodia. WBPs had the opportunity to interact directly with senior
REGIONAL HOLISTIC COMMUNICATIONS Besides updating members on ongoing priorities and work through its regular Airports Daily News, newsletters, bulletins and other publications, ACI Asia-Pacific also sought to enhance engagement with members via Twitter @ACIAPAC. As one of the most diverse regions, ACI Asia-Pacific has to convey a wide variety of information and messages relevant to members of all shapes and sizes. Different campaigns and events were used to enhance awareness of ACI and the region’s work to support and advocate for members.
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Left to right: Takashi Niino, President and CEO (Representative Director), NEC Corporation; Seow Hiang Lee, President of ACI Asia-Pacific; Wataru Takahashi, Chiba Prefectural Vice-Governor; Kazuo Yana, Parliamentary Vice-Minister of Land, Infrastructure, Transport and Tourism of Japan; and Makoto Natsume, President and CEO of Narita International Airport Corporation.
Left photo, from left to right: Raja Azmi Raja Nazuddin; ACI World Director General Angela Gittens; Loke Siew Fook, MAHB Chairman; Tan Sri Dato’ Seri Syed Anwar Jamalullail; Sheikh Aimen bin Ahmed Al Hosni; and ACI Asia-Pacific Regional Director Patti Chau, officiating at the opening ceremony.
Campaigns included: •
•
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Discussion on ‘safeguarding the industry’ and the need for industry collaboration – Tax Free World Association (TFWA) Asia Pacific Conference, Singapore Awareness raising – World Day Against Trafficking in Persons
•
Highlighting emerging regional issues – ICAO Air Cargo Development Forum, Zhengzhou, China
•
Discussion on ‘international airport development and policy trends’ – 2nd China Airport Development Forum, Changsha, China
•
Underlining aviation’s strategic importance and promoting ACI offerings – ‘Central Asia – In the System of International Transport Corridors’, Tashkent, Uzbekistan
•
Promoting gender equality through the global study Soaring through the glass ceiling.
2018 has been highly productive. ACI AsiaPacific look forward to more opportunities for engagement and collaboration with members and the industry in 2019.
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Asia-Pacific has offered various networking opportunities during the year to provide members the opportunities to deepen industry knowledge.
ACI Asia-Pacific presented at the 1st meeting of the ICAO Middle East Regional Aviation Security and Facilitation Group (MID-RASFG).
Regional Board Meeting held in Langkawi, Malaysia in October.
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ACI EUROPE 2018 had a packed policy agenda with airport capacity challenges, economic regulation, slot allocation rules, air traffic management (ATM) modernization and climate action all in the spotlight.
TRAFFIC AND CAPACITY Air traffic growth and airport capacity constraints were regular themes at events throughout the year, especially when EUROCONTROL released Challenges of Growth in June, predicting that up to 1.5 million flights will be unaccommodated by 2040 without airport capacity increases.
At the October European Aviation Summit in Vienna, ACI EUROPE emphasized the importance of sustainability and consumer interests, and that the EU Airport Slots Regulation must facilitate capacity utilization and greater air connectivity through open skies agreements. Airport Connectivity – a Key Metric for the EU Aviation Strategy ACI EUROPE announced its Airport Industry Connectivity Report 2018, with rankings for Europe’s airports and featuring the evolution of direct, indirect and hub connectivity 2008-2018.
ACI EUROPE participates in the European Aviation Summit in Brussels, organized by the Austrian Presidency of the EU.
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BREXIT – No Deal Contingency ACI EUROPE continued liaising with the European Commission’s Brexit negotiation team, winning assurances that ‘One Stop Security’ would remain unchanged for passengers originating from the UK and transferring through EU27 airports if no deal is agreed. ACI EUROPE has consistently called for safeguards for UK-EU air connectivity after Brexit.
AIRPORT CHARGES, INVESTMENT AND OWNERSHIP ACI EUROPE convened its 2nd Airport Investment Symposium in Brussels in May to discuss investment to address the airport capacity crunch. Fighting Back Against Airlines’ Campaigns The new ACI EUROPE publication Insights into the Logic of Air Fares was launched (based on consultancy ICF’s study Identifying the Drivers of Air Fares), responding to airline accusations with clear evidence that there is no direct correspondence between airport charges and air fares. Lower airport charges do not translate to lower air fares. In view of aggressive false accusations on airport charges and competition from Airlines for Europe (A4E) and IATA, ACI EUROPE presented verified facts about Europe’s airports and structural changes in European aviation over the past 20 years.
ENVIRONMENT Sustainability Commitment Following their evolution from B2B (Businessto-Business) to B2C (Business-to-Consumer), Olivier Jankovec, Director General ACI EUROPE, announced airports should become B2P (Business-to-People). ACI EUROPE will develop a comprehensive sustainability strategy for the European airport industry to reinforce their broader societal value. This strategy, including a toolbox of sustainability metrics, will be presented at the ACI EUROPE Annual Congress in June 2019. New Report on Ultrafine Particles at Airports ACI EUROPE’s study on Ultrafine Particles at Airports consolidated the latest knowledge on ultrafine particles (UFP) at and around airports, identifying key points for designing robust UFP measurement and analysis. Airport Climate Action 2018 saw the strongest performance and participation results yet for the Airport Carbon Accreditation programme, with the 237 accredited airports reducing CO2 emissions by 347,026 tonnes. The community has now grown to 251 certified airports: 136 in Europe, 48 in Asia Pacific, 39 in North America, 10 in Africa and 18 in Latin America. The Airport Carbon Accreditation Task Force also started working on the long-term future
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of the programme, aligning it with the ambition of the Paris Agreement. Their guidance has been translated into Spanish and French, and a new e-newsletter for accredited airports, CO2mmunity, was launched. Learn more here: www.airportCO2.org.
Noise, outlining major achievements in noise management and key challenges and research gaps.
AVIATION SECURITY Towards Enhanced Security Standards
The United Nations Framework Convention on Climate Change (UNFCCC) Secretariat selected the programme as the only transport-sector case study included in their 2018 Yearbook of Global Climate Action, reviewing non-state climate action worldwide. Noise Management Responding to the World Health Organization’s Environmental Noise Guidelines for the European Region, ACI EUROPE published an Analysis Paper Addressing the Future of Aviation 64
ACI EUROPE actively promotes the APEX in Security Programme and in 2018 the first peer reviews took place at Tirana and Cork airports. Landside Security: Mitigating risks ACI EUROPE contributed to the ACI Landside Security Handbook and created a Landside Security Operational Working Group to provide European authorities and organizations with detailed guidance on risks from landside attacks.
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Insider Threat: Joint Conference Organised Together with Airpol (the Airport Police Federation), ACI EUROPE invited police and airport security managers from across Europe to a conference and exercise on insider threats in April, to improve awareness and competence on this issue. Cybersecurity: Developing Good Practices The ACI EUROPE Cybersecurity Task Force continued to strengthen airports’ cooperation, developing standards and providing expertise to European regulators.
2018 saw the strongest performance and participation results yet for the Airport Carbon Accreditation programme, with the 237 accredited airports reducing CO2 emissions by 347,026 tonnes. The community has now grown to 251 certified airports.
In May 2018, Cork Airport became the EU’s first to undergo a peer review through the ACI Airport Excellence (APEX) in Security programme.
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PASSENGER FOCUS NEXTT: The Next Generation of Travel Experience ACI EUROPE launched the 2nd edition of Guidelines for Passenger Services at European Airports, collating best practices, including developments on technology and data exchange, staff engagement, landside security and baggage handling. Working closely with ACI World, ACI EUROPE is also helping to build the travel experience of tomorrow through its own NEXTT Task Force, encouraging European airports to contribute to the joint ACI-IATA NEXTT initiative.
OTHER ACTIONS Supporting the Role of the SESAR Deployment Manager ACI EUROPE and the SESAR Deployment Alliance signed a joint letter committing to continue deploying SESAR technological solutions to modernize Europe’s ATM system. ATM Reform is a Must As airspace capacity becomes more visible to travellers, ACI EUROPE is actively highlighting the issues with a new Position Paper – European 66
Airspace: Providing Efficient Connectivity of People, Goods and Regions. It describes how to consolidate operations at airports and between airports and the network, through new operational processes and technology. Drones: Challenges and Risks With the rapid rise in the availability of drones, ACI EUROPE published a Position Paper on Drone Technology, outlining a number of urgent actions, including European safety rules on drones and guidelines on protecting airports, for a common European approach to drone-related safety threats. These risks were also the focus of a workshop in September 2018 and ACI EUROPE established a task force to develop scenarios on the safe use of drones around airports. The Importance of Digital Transformation ACI EUROPE published SESAR and the Digital Transformation of Europe’s Airports to showcase the value of the technological solutions developed by SESAR – the EU’s Single ACI EUROPE showcases the technological solutions available European Sky ATM to airports for more efficient and sustainable operations in its new Research project – in publication SESAR and the Digital helping Europe’s airports Transformation of Europe’s Airports. enhance their operational efficiency. Promoting SESAR technologies was a key goal of two workshops in Malta and Oslo, focused on exploratory research projects and drones.
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Olivier Jankovec, Director General of ACI EUROPE, and Dag Falk-Petersen, CEO of Avinor AS, test Avinor’s 100% electric aircraft at the 12th ACI Airport Exchange in November 2018 in Oslo.
Multi-Committee Big Data Task Force Created The need for powerful business insights from the massive volumes of data offered by new technologies led ACI EUROPE to create a Task Force on Big Data, with members from its Facilitation, Economics, Policy, Technical and Operational Safety, and Security Committees, as well as the Commercial Forum. It will facilitate information-sharing on initiatives in progress at airports and on key legislative and regulatory aspects.
(TO70) and Chris Chalk (Mott MacDonald Group) were elected for three years as European representatives on the WBP Advisory Board. 2018 Major Events • • • •
EU Funding for ATM Modernization •
Thanks to support from ACI EUROPE’s SESARRelated Deployment Airport Grouping (SDAG), 20 airports received €189.5m from the Connecting Europe Facility (CEF) in the past three years, to enhance their air traffic management systems. World Business Partners Membership Benefits Bulletin ACI EUROPE launched a bi-monthly e-newsletter to raise awareness of the benefits of WBP membership. ACI EUROPE’s WBP programme welcomed 30 new members in 2018 and now includes 219 WBPs and 22 affiliates. Ruud Ummels
10th ACI Airport Economics and Finance Conference and Exhibition (London, March) 27th ACI Airport Commercial and Retail Conference and Exhibition (Tel Aviv, March) 11th ACI EUROPE Regional Airports Conference and Exhibition (Naples, May) ACI World/28th ACI EUROPE Annual Assembly, Congress and Exhibition (Brussels, June) 12th ACI Airport Exchange (Oslo, November)
Coming up in 2019 In early 2019, the European Commission will announce its evaluation of the EU Airport Charges Directive and ACI EUROPE will be ready to counter any attacks from airlines. Brexit, airport slots and capacity, airport security and sustainability will remain priorities. The European Parliament elections and the new European Commission will represent important political changes in Europe. ACI EUROPE will have lots to report next year!
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ACI LATIN AMERICA AND CARIBBEAN ACI Latin America and Caribbean (ACI-LAC) enjoyed another successful year in 2018. The region experienced an economic recovery and airports across the region continued to see strong growth. Each airport contributed to maintaining a safe, secure, efficient and environmentally sustainable air transport system offering high standards of service and operational efficiency. The region’s 2018 agenda was marked by increased participation in the Airport Carbon Accreditation programme; active participation in the ACI-LAC committees; collaboration with the ICAO regional offices, the Latin American Civil Aviation Commission (LACAC) and aviation partners; and a highly successful annual conference held in Miami.
PROMOTING AIRPORT EXCELLENCE 2018 Boost in ACA-Accredited Airports ACI-LAC airport operators made significant progress in 2018 with sustainability projects and mitigating their impacts on the environment. Ten airports joined the ACI Airport Carbon Accreditation (ACA) Programme and three upgraded their accreditation levels. Another five airports renewed their accreditations. The number of accredited airports in the region has grown from four in 2015 to 18 in 2018. We must recognize the efforts of AERODOM, which certified its six airports at mapping level this year.
The organization continues to grow in the region, with the following members joining ACI-LAC in 2018: • Lima Airport Partners • Grand Bahama Airport Authority • Concessionária do Aeroporto Internacional Florianópolis • Grenada Airports Authority • Sociedad Aeroportuaria de Bolivia • Concesionaria de Puerto del Sur • Concessionária do Aeroporto Salvador Bahia • and Houston Airport System, as an associate member.
Carrasco Solar Farm
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ACI-LAC airport operators made significant progress in 2018 with sustainability projects and mitigating their impacts on the environment. The number of ACI Airport Carbon Accreditation Programme accredited airports in the region has grown from four in 2015 to 18 in 2018.
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ACI-LAC Committees The ACI-LAC technical committees continued working on their action plans and developed position papers on key issues in each area of interest. The Safety Committee developed a position paper encouraging ACI-LAC Members to create Runway Safety Teams at their airports as an effective way of reducing runway-related accidents and incidents. The committee also developed guidelines for implementing a Safety Week, aiming to promote safety awareness among the members of the airport community. The Environment Committee produced a position paper on Airports’ Resilience and Adaptation to a Changing Climate, encouraging airports to increase their understanding of the range of changes expected due to climate
change and to integrate those insights into infrastructure, standards and maintenance planning. The committee also introduced Green Airport Recognition to highlight and recognize outstanding environmental performances by airports in the region. The Economic and Commercial Committee presented the first regional benchmarking study of airport commercial indicators and continues work on a study on air transport taxation in Latin America and the Caribbean. This study will serve as a tool to advocate and influence government policies regarding taxation on air transport. The Human Resources Committee organized the sixth Airport Leadership and Human Capital Forum, held in Panama City, which focused on Strategic Compensation and Performance Man-
ACI-LAC Airport Exchange Programme. A first pilot project was conducted with AERIS Costa Rica, Punta Cana International Airport and CorporaciĂłn Quiport
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The inaugural ACI-LAC Young Airport Professional Award was won by Jonathan Hanna from Nassau Airport
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agement. It also published the Operations Job Positions Competences Handbook. This publication will help ACI to adjust and standardize the training offer to reflect analysis of the competences required for job positions in airport operations. In addition, the HR Committee conducted the first pilot of the ACI-LAC Airport Exchange Programme, involving airport professionals from AERIS Costa Rica, Punta Cana International Airport and CorporaciĂłn Quiport. Finally, it launched the ACI-LAC Young Airport Professional Award, which aims to recognize outstanding young airport professional talent in the Latin American and Caribbean airport community. The inaugural award went to Jonathan Hanna from Nassau Airport Development Company for his research paper on innovative approaches for maximizing airport commercial revenues.
The ACI-LAC Facilitation/IT/Aviation Security Committee held its first face-to-face committee meetings with the regional Aviation Security Experts and the airport facilitation group, at the ACI World Facilitation Committee Meeting held in Punta Cana. The ACI-LAC committee presented a position paper on cybersecurity.
TRAINING A TOP PRIORITY ACI-LAC held its fifth Airport Management diploma seminar in 2018. A total of 115 participants from 22 airports completed the training programme, developed in partnership with ITAĂŠrea Aeronautical Business School, an ACI-LAC World Business Partner. Over the past five years this programme has trained 1,130 participants from 42 ACI-LAC airport
ACI DNA Seminar in Airport Business Analytics held in Panama City, Panama
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operators, delivering more than 120,000 training hours. Under the ACI Developing Nations Airports (DNA) Assistance Programme, two training courses were delivered this year in our region, with 55 attendees participating.
PROMOTING AIRPORTS’ INTERESTS ACI-LAC played an active role in the ACI Expert Group on Slots, with the participation of João Pita from Guarulhos International Airport. Together with ACI World, ACI-LAC has provided regional support on slot-regulation matters, by
supporting Lima and Bogota airports in revising their new regulation on slot allocation. Likewise, the regional office and ACI World engaged with AA2000, providing comments on the new Argentinean regulation on airport slot allocation. In 2018 ACI-LAC, with the support of ACI World, organized two workshops on Airport Economics. The first workshop was held in conjunction with the Latin American Civil Aviation Commission during its Executive Committee meeting in Punta del Este. The second workshop was delivered at the Argentina’s national airport authority (ORSNA). These workshops provided an opportunity to discuss key economic-policy and regulatory topics of relevance to civil aviation authorities.
ACI-LAC WBPs participated in the one-to-one business meetings during the Annual Conference
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ACI-LAC ANNUAL CONFERENCE – NEW LEADERSHIP Miami-Dade Aviation Department hosted the ACI-LAC Annual Assembly and Conference in 2018. This was the first time the annual conference of ACI-LAC had been held in the United States and the event’s success showed it had been a wise decision to hold our annual conference in Miami. This year´s ACI-LAC annual conference achieved a new attendance record, attracting more than 420 delegates from 50 countries. Airport product and service providers participated in the commercial exhibition and the Miami event was the second annual conference at which ACI-LAC World
Business Partners had the opportunity to hold exclusive meetings with the CEOs of the main airports in the region. A total of 30 companies participated in this initiative, which seeks to create and strengthen successful commercial relationships between ACI-LAC members and its WBPs. The General Assembly elected a new ACI-LAC President, Andrew O´Brian from Corporación Quiport, who will chair the new ACI-LAC Board for the 2019-2020 two-year term. We would like to thank Martin Eurnekian for his dedication and commitment to the organization during his term and we reaffirm our full support for his new role as ACI World Chair.
New ACI-LAC Board 2019-2020, chaired by Mr. Andrew O´Brian, President and CEO of Corporación Quiport, with ACI World Director General Angela Gittens
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ACI NORTH AMERICA
ENSURING ANOTHER SUCCESSFUL 70 YEARS FOR AIRPORTS By Kevin M. Burke President and CEO, Airports Council International-North America
The year 2018 represented a great milestone for Airports Council International-North America (ACI-NA) as we celebrated our 70th anniversary as the Voice of Airports® in North America. This year was not just a reflection on our past successes: it provided a great opportunity to look ahead into the future.
A TRANSFORMATION IN AVIATION Air travel has transformed immensely over the last 70 years. And our industry’s evolution along with it hasn’t always been easy or certain. That’s one of the chief reasons ACI-NA exists.
Seventy years ago as we entered the golden age of travel, airports faced many of the same challenges we see today, including burdensome government regulation, infrastructure and investment needs, and dependence on airline decision-making. Realizing there was power in joining together, 19 founding members convened in 1948 in New York to establish a body that would bring airports together to address the challenges and issues of an evolving aviation industry. That’s when our journey took off as the Airport Operators Council. Since then, this industry has overcome significant hardships and setbacks: economic uncertainty,
ACI-NA past chairs and leadership celebrate our 70th anniversary during the 2018 ACI-NA Annual Conference and Exhibition in Nashville, TN.
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airline-industry deregulation, airline consolidation and the tragic September 11, 2001 attacks. This industry has always had to be nimble and responsive to the challenge of the day.
unveiled the latest results of our newest Economic Impact Study. This study summarizes the economic benefits that the 493 commercial airports in the US make to the national economy.
Our association has had to be nimble too. In the past 70 years, our name has evolved to Airports Council International-North America in an effort to make room for our ever-growing US and Canadian membership, and global connections.
US commercial airports are responsible for 11.5 million jobs, with a payroll of more than $428 billion. To break that down, there are 2 million more jobs supported by the airport industry than in 2014. The total economic output of US commercial airports exceeds $1.4 trillion—more than 7% of the nation’s GDP. This represents more than $271 billion in growth since we last conducted this study in 2014.
FROM STRENGTH TO STRENGTH In the United States, we continue to see the industry grow and thrive. Earlier this year, we
ACI-NA Chair Candace McGraw and Executive Vice-President Debby McElroy lead a parade celebrating our 70th anniversary through the French Quarter during the 2018 ACI-NA Airports@Work Conference in New Orleans.
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Earlier this year, the Canadian Airports Council conducted a similar study. The study found that Canada’s airports provide 194,000 direct jobs, $19 billion to the national GDP and $48 billion in direct economic activity.
LAYING THE FOUNDATIONS FOR THE FUTURE Just like any other business, the current landscape for our industry presents many unique challenges which require innovative solutions. Last year, more than 1.8 billion passengers arrived at and departed from North America’s
airports. According to the latest North American Traffic report, passenger traffic grew by nearly 4% and cargo traffic increased 7% in 2017. ACI World predicts that two billion passengers a year are expected to travel through North American airports by 2020 and three billion by 2035. Meeting the demands of passenger and cargo growth has never been more important. Our airports must have the ability to modernize as they seek to accommodate rapid growth in passenger and cargo traffic. In the United States alone, airports need nearly $130 billion in infrastructure upgrades and maintenance between 2019 and 2023. Many Canadian airports are experiencing similar constraints regarding
Hollywood Burbank Airport was honoured with the Peggy G. Hereford Award for Excellence in Overall Airport Marketing, Communications, and Customer Service at the 2018 ACI-NA Marketing and Communications Conference in Ottawa, ON, in November 2018.
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infrastructure and capacity, even after investing more than $25 billion in airport infrastructure since 1992. Given the current state of airport infrastructure and the urgent need for airports to make investments, our ability to remain powerful engines of economic growth is at risk. It is critically important that we continue our efforts to advance airport priorities in Washington DC and Ottawa to ensure a competitive and economically viable 21st-century airport system.
ACI World predicts that two billion passengers a year are expected to travel through North American airports by 2020 and three billion by 2035.
Solving today’s challenges is essential in order to lay the foundation for the future. But that job has become much harder due to airline-industry
consolidation. More than 30 airlines no longer exist because of airline consolidation. The future of the airport industry is threatened if we don’t have an economic climate that fosters airline competition and choice.
ACI-NA President and CEO Kevin M. Burke joins Tampa International Airport CEO Joe Lopano on a tour of the airport during 2018 Infrastructure Week.
2018 AIC-NA Annual Conference and Exhibition, October 2018, Nashville, TN.
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Additionally, many of our members are working in concert with airports in other regions through the ACI World Expert Group on Slots to examine opportunities that strengthen airline competition by reforming the global slots system. While airports best understand the functionality and capabilities of airport infrastructure to help drive efficiency, we currently do not have a seat at the table in slot management—and we should. Technology will also be a large part of an overall improved and seamless passenger experience. New biometric technology is speeding up the boarding process for certain flights. In just a few years, boarding and other airport processes may be accomplished with the scan of a face. But
ACI-NA airport member CEOs at the 2018 Business of Airports Conference, June 2018, Portland, OR.
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we are not there yet. We have many more hurdles to clear, along with our government agencies and airline partners, in integrating this exciting technology.
ACI-NA’S ENGAGEMENT AND GLOBAL REACH Members often tell me the real value of ACI-NA comes through our ability to advance airport priorities in Washington DC and Ottawa, to provide essential industry intelligence by keeping up-to-date on the issues impacting airport operations and to foster industry collaboration.
2018 Business of Airports Conference, June 2018, Portland, OR.
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One of the chief ways ACI-NA does all this is by offering our members a forum to engage and collaborate with industry colleagues. Our new website at airportscouncil.org offers our members direct access to industry best practices and important intelligence to help aid decision-making. What’s more, the new website will expand our influence by giving us a platform to better educate policymakers and the travelling public. As we celebrate our 70th year with a strong membership and transnational—even global— reach, thanks to our colleagues at ACI World, we recognize that there are still obstacles to overcome. We’re not done yet. We’re just getting started.
New biometric technology is speeding up the boarding process for certain flights. In just a few years, boarding and other airport processes may be accomplished with the scan of a face. But we are not there yet.
ACI-NA President and CEO Kevin M. Burke and Representative Kathy Castor join Tampa International Airport CEO Joe Lopano on a tour of the airport during 2018 Infrastructure Week.
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ACI WORLD SENIOR STAFF ANGELA GITTENS
NATHALIE HERBELLES
DIRECTOR GENERAL
HEAD, SECURITY
agittens@aci.aero
nherbelles@aci.aero
RINA ARLEGUI
PATRICK LUCAS
CORPORATE SECRETARY
HEAD, AIRPORT BUSINESS ANALYTICS
rarlegui@aci.aero
plucas@aci.aero
STEFANO BARONCI
MICHAEL ROSSELL
DIRECTOR, ECONOMICS
DEPUTY DIRECTOR GENERAL, EXTERNAL AFFAIRS
sbaronci@aci.aero
mrossell@aci.aero
DANNY BOUTIN SENIOR MANAGER, APEX PROGRAMMES dboutin@aci.aero
ANTOINE ROSTWOROWSKI DEPUTY DIRECTOR GENERAL, PROGRAMMES AND SERVICES arostworowski@aci.aero
NINA BROOKS DIRECTOR, SECURITY, FACILITATION AND IT
JULIANA SCAVUZZI
nbrooks@aci.aero
jscavuzzi@aci.aero
KEVIN CARON
DOMINIC TÊTU
DIRECTOR, CAPACITY BUILDING PROGRAMMES
FINANCIAL CONTROLLER
SENIOR MANAGER, ENVIRONMENT
dtetu@aci.aero
kcaron@aci.aero
DIMITRI COLL DIRECTOR, ASQ
PHILIPPE VILLARD HEAD, POLICY AND ECONOMICS pvillard@aci.aero
dcoll@aci.aero
DAVID GAMPER DIRECTOR, SAFETY, TECHNICAL AND LEGAL AFFAIRS dgamper@aci.aero
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DAVID WHITELY DIRECTOR, COMMUNICATIONS dwhitely@aci.aero
2018 ACI ANNUAL REPORT
ACI WORLDWIDE OFFICES ACI WORLD
ACI AFRICA
ACI ASIA-PACIFIC
ANGELA GITTENS
ALI TOUNSI
PATTI CHAU
DIRECTOR GENERAL
SECRETARY GENERAL
REGIONAL DIRECTOR
Montréal, Québec +1 514 373 1200 www.aci.aero
Casablanca, Morocco +212 660 156 916 www.aci-africa.aero
Hong Kong SAR, China +852 2180 9449 www.aci-asiapac.aero
ACI EUROPE
ACI LATIN AMERICACARIBBEAN
ACI NORTH AMERICA
OLIVIER JANKOVEC
JAVIER MARTINEZ
KEVIN BURKE
DIRECTOR GENERAL
DIRECTOR GENERAL
PRESIDENT AND CEO
Brussels, Belgium +32 (0)2 552 09 77/79 www.aci-europe.org
Panama City, Panama +507 830 5657 www.aci-lac.aero
Washington D.C., USA +1 202 293 8500 www.airportscouncil.org
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ACI World 800 rue du Square Victoria Suite 1810 PO Box 302 Montréal, Québec H4Z 1G8 Canada www.aci.aero