Leading Issues in Social Knowledge Management emerging of KM 2.0 that maps many of the principals of Web 2.0 and En‐ terprise 2.0 onto KM. Clearly though, “2.0” stuff does not replace “1.0” stuff as the suffix might imply: traditional “1.0” thinking and tools run hand in hand with “2.0” stuff. Organizations need both and they are co‐evolving. But the key word in all of this is the word social. Another label for KM 2.0 is “Social KM”. It is an emerging social model of KM. To my mind it is a very powerful model as it clearly places responsibility for knowledge sharing and making knowledge productive in the hands of the individual. And so in the world of Social KM we have two categories of social tool – soft‐tools such as after action reviews and knowledge cafes and techno‐ tools such as wikis and blogs – an incredibly powerful combination.
Making sense of Social Business In the early days, Social Tools (blogs, wikis and the like) tended to be called Social Networking or Social Computing but as these tools entered the cor‐ porate realm, the dominant name became Social Media. More recently, Social Tools have been adopted widely within organizations and called Enterprise 2.0 to set them apart from their use on the web and the realm of Web 2.0. Then in 2007, I was one of the first to talk about Social KM – using Social Tools to help manage and share knowledge. With so many terms, it is all a little confusing: Social Tools, Social Software, Social Computing, Social Networking, Social Media, Social Marketing, Social KM, Web 2.0 and Enterprise 2.0. To make matters worse, everyone has a different take on what they mean and their meaning is changing over time. To my mind though, this is OK, given the rapid evolution of the tools and their application. More recently still, people have started to talk about Social Business. So what is Social Business? v