iCognitive Supply Chain Corporate Training Catalogue 2013 by 16995

2013 TRAINING CATALOGUE

CONSULTING | TRAINING | BENCHMARKING | TECHNOLOGY | RESEARCH

ICOGNITIVE SUPPORTS YOU IN DEVELOPING YOUR BEST ASSET: HUMAN CAPITAL iCognitive is an international consulting and research firm specializing in supply chain management optimization, with offices in Asia and

ICOGNITIVE COMPETITIVE EDGE

Europe. iCognitive develops interactive supply chain courses based on in-depth

 Training courses and materials in English, French and Mandarin

experience, best practices and real companies’ case studies for continuing professional development.

 Exclusive translation of the SCOR© model into Mandarin and French

We offer a comprehensive set of trainings and workshops on Supply

 Provider of SCOR® workshops as qualified SCOR® instructor certified by the supply chain council: more than 2000 supply chain professionals trained in more than 200 companies

Management and Project Management.

 Hands-on experience with local and international companies

Chain Management, the SCOR® methodology, Supply Chain Risk

We provide training through four delivery modes: • • •

• This training catalogue presents the list of iCognitive workshops. We organize public workshops on a recurring basis in China and South East Asia. We also conduct inhouse workshops for our customers.

Public workshops: Share your experience with other supply chain professionals and the trainer In-House workshops: Customized workshops to meet your particular needs Training plus Coaching: Master the real execution through knowledge sharing and hands-on support from experienced subject expert E-learning courses: Allow your staff to learn in a more individualized and flexible learning pace

If you would like us to organize specific training courses in 2013, please let us know your workshops of interest by sending us an email at workshop@icognitive.com or by completing our training survey here.

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PUBLIC WORKSHOPS We organize a series of public workshops for supply chain professionals, managers, senior managers, and C-levels in organizations who wish to learn and share the experiences on various supply chain subjects. The workshops are conducted in ‘half-day’ to ‘two-day’ intensive and interactive sessions. They are facilitated by certified trainer and experienced consultant(s). Case studies are embedded in each workshop to allow you mastering the theory, maximizing interactivity and the overall learning experience. Click here to check out our upcoming workshops.

IN-HOUSE WORKSHOPS We develop customized workshops adapted to our customers’ specific requirements and industry. We help you to build a tailored training to meet your particular needs and can assist you in defining key indicators to assess the benefits of the training. Examples of courses we developed for our customers: Lean Accounting vs. Activity Based Costing, Strategic Planning and SCOR® model: Make the link between Strategic Planning and Execution, Market demand forecasting, Supply Chain Planning, Production planning and control, SCOR®/Lean/Six Sigma Convergence, Supply Chain Risk Management, etc.

TRAINING PLUS COACHING From classroom to your workstation. We introduce the coaching session in the training that provides subject expert who will coach you to execute the supply chain initiative by showing the example and providing practical supply chain tools/documents. You will execute under the observation of the coach as you go through a learning process and debriefing will be conducted after you execute the initiatives. This session aims to ensure positive return on investment by providing sustainable approach of education. Examples of coaching we developed for our customers: Project Management, Inventory Management, Planning, SCOR® Implementation.

E-LEARNING COURSES E-learning caters towards individuals and organizations looking to learn through the training modules at their own pace, as and when it suits them. E-learning program offers a repeatable learning experience accessible at any time and from anywhere. You can benefit from the standardized training – without need for travel.

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TABLE OF CONTENTS

Optimizing your supply chain through SCOR® Model Introduction to Supply Chain Management Fundamentals .........................................................................................................5 SCOR® Walkthrough: Optimize your End-to-End Supply Chain....................................................................................................6 SCOR® 11.0 Navigator...................................................................................................................................................................7 Building Supply Chain Capabilities to Achieve Operational Excellence........................................................................................8

Implementing global best practices across your operations Supply Chain Management: from Fundamentals to Best Practices .............................................................................................9 Measuring and Benchmarking Supply Chain Performance ........................................................................................................10 Corporate Strategic Planning to Supply Chain Operations Excellence .......................................................................................11 Sales and Operations Planning (S&OP).......................................................................................................................................12 Forecast: How to Improve Accuracy? .........................................................................................................................................13 Supply Chain Best Practices ........................................................................................................................................................14 Logistics Management Best Practices ........................................................................................................................................15 Inventory Management and Optimization .................................................................................................................................16 Project Management ..................................................................................................................................................................17 Project Management Office (PMO) ............................................................................................................................................18 Project Management and Coaching ...........................................................................................................................................19 Supply Chain Risk Management .................................................................................................................................................20 Supply Chain Analytics ................................................................................................................................................................21 Supply Chain for Non-Supply Chain Managers ...........................................................................................................................22

Managing your changing cost structure and improving your overall performance Introduction to Supply Chain Management Impact on Finance ................................................................................................23 Supply Chain Management Impact and Its Impact on the Company’s Bottom Line ..................................................................24 Supply Chain Optimization .........................................................................................................................................................25 Optimizing Supply Chain Efficiency Through Cost Analysis: Manufacturing and Supply Chain Cost Analysis ...........................26 Service Productivity Management .............................................................................................................................................27

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Introduction to Supply Chain Management Fundamentals ½ day workshop

Objectives

Contents

This workshop is designed to bring up the level of understanding and application of supply chain management in business, and to assist companies in achieving market competitiveness and corporate excellence.

DAY 1

Benefits   

Get a quick insight of supply chain management fundamentals Gain understanding on key principles and issues in supply chain management Increased awareness of supply chain management importance and potential

Who Should Attend? Directors, Senior Managers of the following departments:       

Operations Purchasing (Sourcing and Procurement) Logistics Production Demand & Supply Finance Sales & Marketing

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     

What is Supply Chain? History of Supply Chain Management Views of Supply Chain Management Models and possible applications Key Supply Chain Management rules Supply Chain and Value Chain The 7 principles of Supply Chain Management

SCOR® Walkthrough: Optimize your End-to-End Supply Chain 2 days workshop

Objectives

Contents

The Supply-Chain Operations Reference-model (SCOR®) is a process reference model that has been developed and endorsed by the Supply Chain Council as the cross-industry standard diagnostic tool for supply chain management. It is a proven methodology and tool that has been successfully applied and implemented in companies of all sizes. SCOR® helps to manage the supply chain through a standardized language, standardized metrics, & common business practices which accelerate business change & improve performance.

DAY 1

The SCOR® Walkthrough workshop is designed to provide a comprehensive examination of the SCOR® model and methodology to optimize companies’ operational performance. Workshop delivered by a qualified SCOR® instructor certified by the supply chain council.

Benefits You will learn and practice several techniques to:  Apply SCOR® model for a detailed process mapping and configuration of your supply chain  Manage your daily work effectively & efficiently based on SCOR® model process management to optimize companies' operational performance  Master performance metrics for end-to-end visibility on your operations  Develop innovative and more cost-effective processes  Use a common language to enhance collaboration

Who Should Attend? CEO, General Managers, Directors, Senior Managers of the following departments: • Operations • Supply Chain • Purchasing (Sourcing/Procurement) • Logistics • Inventory Management • Customer service • Finance

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• • • • • • • •

Introduction Supply Chain Management Fundamentals Supply Chain Council Overview SCOR® Overview Introducing Alpha Case Study Supply Chain Configuration Case Study 1 Supply Chain Performance Measurement

DAY 2 • • • • • • •

Supply Chain Performance Measurement Case Study 2 Supply Chain Competitive Analysis Case Study 3 What’s new in SCOR® version 11.0 SCOR® Implementation Roadmap SCOR® Implementation Case Study

SCOR® 11.0 Navigator 2 days workshop

Objectives

Contents

The SCOR® Navigator workshop is designed to provide practical training to navigate and gain comprehensive understanding of SCOR® model and its components. The workshop will allow the participants to best use SCOR® model to enhance their supply chain to a winning supply chain configuration.

DAY 1

Workshop delivered by a qualified SCOR® instructor certified by the supply chain council.

•

Benefits

General Introduction - SCOR® Notation Index - SCOR® Overview Version 11.0 - Level 3 Processes - Case Study: Process Cascading SCOR® Process Mapping - Definition of Activity - Performance Attributes - Best Practices - Inputs and Outputs

You will learn and practice several techniques to:  Apply SCOR® model to map the process and configure your supply chain  Navigate SCOR® model and its components  Align strategic plan with operations, performance management and benchmarking

DAY 2

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•

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Develop strategic initiative in the organization Establish strategic alignment with operation best practices versus future practices Establish corporate micro project management and implementation

Who Should Attend? CEO, General Managers, Directors, Senior Managers of the following departments: • Operations • Purchasing (Sourcing and Procurement) • Logistics • Supply Chain • Inventory Management • Customer service • Finance

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Metrics in SCOR® - Definition and Calculation - Hierarchical metrics structure - Metrics and Processes - Performance Measurement Project and Initiatives - Projects through disconnects filtering - Project Management Methodology - Project Management Tool

Building Supply Chain Capabilities to Achieve Operational Excellence 2 days workshop

Objectives

Contents

Stiffening competition, soaring labor costs, increasingly demanding customers, high logistics costs, greater supply chain risk have made the business more challenging than ever. Companies now need to break the walls inside the organization and collaborate actively with suppliers to improve customer service while driving down costs.

DAY 1

Companies have to develop superior supply chain capabilities to drive operational excellence and address key issues. This training shows how companies can improve their supply chain capabilities and optimize their financial performance.

Supply Chain Configuration Build up Supply chain capabilities using different proven methodologies • Process Management‐SCOR® Methodology: - SCOR® Processes - SCOR® Metrics & Best Practices - Case Studies: SCOR® Implementation in Beverage Industry

DAY 2

Benefits

Supply Chain Excellence Supply Chain Maturity Model to facilitate qualitative benchmarking • Four step benchmarking approach • Case studies: - Strategic benchmarking in electronic industry - Strategic benchmarking in chemical industry • Industry trend on operational benchmarks

You will learn and practice several techniques to: • Configure your supply chain based on a proven process model framework • Select the right KPI’s to capture, analyze and benchmark performance • Identify inefficiency gaps and supply chain improvement opportunities • Use a common language to enhance collaboration and maximize visibility • Accelerate business change • Define a sustainable supply chain strategy

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Supply Chain Management: from Fundamentals to Best Practices ½ day workshop

Objectives

Contents

This workshop is designed to provide comprehensive knowledge of best practices in supply chain management to all supply chain actors. This workshop covers best practices from Strategic level to Execution through an introduction to the six core supply chain processes and key concepts.

DAY 1

Benefits • • • •

Get a quick insight of supply chain management fundamentals Increased understanding of the best-practices in supply chain management New insights into aligning your supply chain to achieve competitive advantage Reviews of the latest approaches and frameworks on supply chain strategy, planning and execution

Who Should Attend? Directors, Senior Managers of the following departments: • Operations • Purchasing (Sourcing and Procurement) • Logistics • Production • Demand & Supply • Finance • Sales & Marketing

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• • • •

Concept of core processes: Plan, Source, Make, Deliver, Return and Enable SCOR® performance measurement Lean Supply Chain Sales & Operations Planning Process

Measuring and Benchmarking Supply Chain Performance 2 days workshop

Objectives

Contents

Supply Chain performance measurement and benchmarking are critical tools for companies to set the space for changes and head in the right, successful direction in today's business environment. You can't manage what you do not measure. Measuring your performance with the right indicators and comparing your supply chain strategy to that of your peers are essential for identifying inefficiency gaps and supply chain improvement opportunities. Benchmarking is an effective way to gain competitive advantage and become best-inclass.

DAY 1

• • •

You will learn and practice several techniques to: • Select the critical Key Performance Indicators for successful measurement • Accurately measure your performance • Compare your performance to your competitors - Get an overview of where you are standing against your competitors • Improve your supply chain performance through best practices implemented by the "Best-In-Class"

Who Should Attend? Operations directors/managers Purchasing directors/managers Demand & Supply managers Sourcing & Procurement managers Production managers Distribution and Logistic managers

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Supply Chain Management Fundamentals Developing a competitive performance measurement framework Case Study 1 Best practices in performance measurement SCM drivers of financial performance: The link between SCM KPIs and corporate financial KPIs

DAY 2 •

Benefits

• • • • • •

• •

• • •

• •

Supply chain performance benchmarking overview and approaches What kind of benchmarking should you undertake? How to implement benchmarking in your organization? - 4 steps benchmarking approach Supply chain benchmark study results (performance of more than 1000 companies in Asia) Case study 2 Strategic best practices to improve your supply chain performance

Corporate Strategic Planning to Supply Chain Operations Excellence 2 days workshop

Objectives

Contents

Any supply chain should actively support the corporate strategy and enable competitive advantage based upon supply chain competence. An effective strategy will clarify the link between corporate strategy and supply chain resources, providing a framework to guide tactical and operational decision making.

DAY 1

This workshop is designed to assist supply chain professionals in executing the corporate strategy into supply chain operations excellence by showing the linkage between strategic planning to supply chain operations.

•

Benefits You will learn and practice several techniques to: • Build and implement the corporate strategic planning using balanced scorecard • Apply SCOR® model for a process mapping of your supply chain • Translate strategic objectives into coherent strategic operational decisions • Align strategic plan with supply chain operations and performance measurement • Build strategic operational and supply chain decisions leading to the achievement of competitive advantage through an effective operational strategy

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Overview of Corporate Strategic Planning - Why do companies need strategic planning? - Corporate Strategic Planning Model: BSC, SWOT, Blue Ocean Introduction to Balanced Score Card (BSC) - Definition - Four perspectives of BSC: Financial, Customer, Business Processes, Learning and Growth - Benefit of BSC Introduction to SCOR® methodology - Supply Chain Council overview - SCOR® process mapping methodology - SCOR® performance measurement & benchmarking approach

DAY 2 •

Linking the strategic planning to SCOR® - Balanced scorecard and SCOR® model - BSC strategic tool Internal business process link to SCOR® - Benefits of the convergence of strategic models and SCOR®

•

How company strategy drives the supply chain initiatives Case Study

Sales and Operations Planning (S&OP) 2 days workshop

Objectives

Contents

The current economic recovery has made Demand Forecasting a key challenge for many companies. Predicting accurately the market is identified as a prevalent best practice to streamline the critical planning stage and to achieve sales and profit growth. By enhancing collaboration and information sharing between all departments, S&OP (Sales and Operation Planning) delivers the capability to reduce forecast error, optimize inventory, increase cash flow, and maximize return on working capital, allowing companies to plan their marketing strategy through better visibility and achieve sustainable growth. S&OP process brings together all plans for the Business (sales, marketing, and product development, manufacturing, sourcing and financial) into one integrated set of plans.

DAY 1 •

•

DAY 2 •

Benefits You will learn and practice several techniques to: • Understand the S&OP methodology • Adopt these principles to manage your business effectively and achieve competitive advantage • Ensure all departments are aligned • Ensure your plans are measured accurately to enable continuous improvement

Who Should Attend? Directors/Managers of the following departments: • Operations • Sales & Marketing • Finance • Purchasing • Demand & Supply • Sourcing & Procurement • Production • Distribution and Logistics

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S&OP Introduction - Planning: Strategic to operational - S&OP: link between Tactical & Operational - Definitions / Purpose - Benefits - S&OP wheel S&OP supporting process: Forecast • Statistical forecast definition • Forecast Case 1: Forecast success and failure factors Demand review - Supply review

•

Case Studies - Case 2: A product line in Asia - Case 3: S&OP supporting process: Forecast process S&OP Best Practices - Objectives - Inputs - Outputs - Components - Best practices S&OP Implementation - Success and failure factors - Industry feedback - Success stories

Forecast: How to Improve Accuracy? ½ day workshop

Objectives

Contents

This hands-on training provides a very practical first approach to forecasting methodology, terminology, concepts and applications. Trough step-by-step exercises based on real-life sales, participants learn to identify data components, use algorithms and build a forecast.

DAY 1

This training requires basic Windows Excel knowledge. Accessible to everyone: no advanced mathematical knowledge is required.

• • •

Benefits You will learn and practice several techniques to: • Build an accurate forecast • Analyze and challenge the numbers of your market demand • Acquire the skills necessary to improve forecasting performance

Who Should Attend? Directors, Senior Managers of the following departments: • • • • • • • •

• •

Operations Purchasing (Sourcing and Procurement) Logistics Supply Chain Inventory Management Customer service Finance Sales & Marketing

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Statistical/market intelligence approach Trend, seasonality, forecast by Excel Simple Exponential Smoothing Aggregation: Forecast at SKU Forecast at family level What’s in the forecasting tools: How much to trust them, how to check them Complete case study

Supply Chain Best Practices 2 days workshop

Objectives

Contents

This workshop is designed to assist supply chain professionals in implementing the Supply Chain best practices to achieve supply chain excellence and become a best-in-class. The workshop covers cross-industry best practices based on several supply chain model toolkits.

DAY 1

Benefits

•

You will learn and practice several techniques to: • Define your supply chain configuration • Measure your supply chain performance and compare it with your competitors • Identify inefficiency gaps and supply chain improvement opportunities • Recognize the dimension of best practices • Select best practices suitable to your supply chain • Implement industry best practices including: - Vendor Managed Inventory - Sales & Operations Planning methodology - SCOR®, Lean, and Six Sigma - Risk management in your supply chain network - Service Productivity Management

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Introduction to Supply Chain Reference Model - SCOR® 11.0, eTOM, CSCMP, Value Chain - SCOR® process mapping - SCOR® performance measurement & benchmarking approach Dimensions of Supply Chain Best Practices - Type of industry practices - Best practices classification - Best practices by SCOR® process: Plan, Source, Make, Deliver, Return - Best practice attribute: process, metrics, people

DAY 2 • • • • • •

Best practice 1 – Sales & Operations Planning Best practice 2 – Convergence of SCOR® with Lean and Six Sigma Best practice 3 - Benchmarking Best practice 4 - Risk Management Strategies Best practice 5 – Service Productivity Management Case Study

Logistics Management Best Practices 2 days workshop

Objectives

Contents

This workshop is designed to assist logistics and supply chain professionals to reduce their operational costs and improve service efficiency.

DAY 1

Benefits You will learn and practice several techniques to: • Design an efficient and sustainable logistics network design • Deliver on-time while keeping costs down • Provide a higher quality of service • Establish a culture of collaboration • Optimize inventory management • Achieve accurate delivery • Optimize transport and warehouse management • Reduce and control logistics costs • Successfully achieve logistics integration

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• • • • • •

The importance of customer service Distribution Sourcing Warehousing Transportation management Inventory management

DAY 2 • • • • •

Logistics integration Information systems Logistics network design Logistics cost control Organization structures for Logistics management

Inventory Management and Optimization 2 days workshop

Objectives

Contents

This workshop aims to deliver the understanding of managing the whole ecosystem of inventory, including the key principles and techniques. The workshop provides complete process of inventory optimization starting from diagnostics, training, handholding, and coaching*.

DAY 1 Inventory Management • Introduction to Inventory Management • Cost related to Inventory - Inventory carrying costs - Ordering costs - Item costs - Out-of-stock costs • Making trade-offs: Total cost considerations • Two types of demand: Independent and Dependent • Two types of inventory: Cycle and Safety Inventory policies

Benefits You will learn and practice several techniques to: • Analyze, manage and optimize your inventory management • Identify the goals and objectives of inventory management, and measure their process against these goals • Control inventory levels • Calculate safety stock, reorder points, and order quantities • Evaluate inventory management systems • Better maintain inventory accuracy • Understand type of inventory costs and how to manage them • Align strategic plan with inventory performance management and benchmarking

DAY 2 Inventory Optimization • Inventory Optimization Process • Metrics and Performance Management • Industry practices o Emerging practices o Best practices o Standard practices o Declining practices • Organization and skill • Monitoring and alerts

Who Should Attend? General Managers, Directors, Senior Managers of the following departments: • Inventory Management • Operations • Purchasing (Sourcing and Procurement) • Logistics • Supply Chain • Customer service • Finance • Planners, buyers, stores supervisors and production team leaders or supervisors

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DAY 3 Coaching Session* *Depending on client’s needs, customized coaching session can be added for participants to master real inventory management execution through knowledge sharing and hands-on support from experienced subject expert. iCognitive can also provide the assessment of existing of company inventory management to be embedded in this session.

Project Management 2 days workshop

Objectives

Contents

Project management is the application of knowledge, skills, tools and techniques to project activities to meet project requirements. Professional consultants’ tips and best practices in handling projects are shared in this workshop. This two-day interactive workshop is equipped with project management methodology and toolkit.

DAY 1

Benefits

•

You will learn and practice several techniques to: • Estimate the need for resources • Plan the tasks • Drive projects implementation through the constraints of organizations and strict deadlines

Project management fundamentals - PM Definition - Project and Operation - Sizing The Project - From Strategy to Delivery - PM Methodologies - Upside Potentials & Challenges - Project Manager Roles and The Team Critical processes of PM - Initiating the project - Project planning - Communication plan - Change management

DAY 2 •

Who Should Attend? •

• • • • • •

CEO, General Managers, Directors, Senior Managers who want to sharpen their skills in managing a project and portfolios Project managers and anyone involved in Project Management Program Managers Project Office Staff Process Analysts Quality Assurance anyone who want to develop or improve the project management methodology in their organization

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Critical processes of PM (cont’d) - Case study 1 - Controlling and executing the project - Project closing - Case Study 2 PM tools overview - Functionality of project management software - Project management software comparison Importance of financial analysis - Net present value (NPV) - Return on investment (ROI) - Payback period Supply chain project management - Supply chain project elements - Supply chain project roadmap

Project Management Office (PMO) 2 days workshop

Objectives

Contents

This workshop is designed to assist project managers and professionals to define, manage and maintain the standards and processes in the project management within an organization. The primary goal of a PMO is to achieve benefits from standardizing and following project management policies, processes, and methods.

DAY 1 •

• •

Benefits You will learn and practice several techniques to: • Establish corporate PMO and implementation of required processes • Set out project scheduling, finance and resource management policy • Define the work scope & team qualification • Align business strategies and expectations of corporate management • Lead reporting, scope, time, cost, quality, resources and communication management, with templates, business rules, standard operating procedures & KPI • Implement enterprise-wide project portfolio management system

•

DAY 2 • • • •

Who Should Attend? •

• • • • • • •

CEO, General Managers, Directors, Senior Managers who want to sharpen their skills in managing a project and portfolios Project managers and anyone involved in PM Program Managers PMO Staff Project Office Staff Process Analysts Quality Assurance anyone who want to set-up a PMO function and develop or improve the project management methodology in their organization

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Project management Overview - Project management definition - Critical processes of project management PMO as Framework for Successful Project Management Project Management Office (PMO) Overview - PMO Definition - PMO Benefits PMO Approach - Phase 1: Design - Phase 2: Deployment - Phase 3: Execution

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PMO Processes Project Lifecycle Management PMO Key Performance Indicator PMO Tools - Time-tracking and notification - Resource management - Collaboration - Dashboard - Web-access - Document repository Common PMO Failures

Project Management and Coaching 2 days workshop + 1 day coaching/tailored according to company’s need

Objectives

Contents

Project management is the application of knowledge, skills, tools and techniques to project activities to meet project requirements. This program is design as in-house workshop aiming at enhancing project management knowledge and skill-set among management team, with main focus on mastering the real project management execution through the project management coaching and handholding support.

DAY 1 & 2

Benefits In the workshop you will learn and practice several techniques to: • Estimate the need for resources • Plan the tasks • Drive projects implementation through the constraints of organizations and strict deadlines The coaching session would allow you to gain: • Comprehensive knowledge transfer on project management • Knowledge sharing and hands-on support from experienced project management expert

Who Should Attend? •

• • • • • •

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Project management training (Please see: PM training content)

COACHING SESSION This session provides you to easy access to project management expert who will coach you to run the project management by showing the example and providing practical project management tools/documents. You will execute under the observation of the coach as you go through a learning process. Debriefing will be conducted after you execute project management. Depending on the state of project, coaching can be done in different phases: 1. Project Initiation and Planning - Establish Project Charter - Appoint the project team - Set up the project office 2. Project Execution and Control - Build deliverables - Monitor and control 3. Project Closing Perform project closure Review project completion Celebration

Supply Chain Risk Management 2 days workshop

Objectives

Contents

Supply Chain Risk Management is the systematic identification, assessment, and quantification of potential supply chain disruptions with the objective to control exposure to risk or reduce its negative impact on supply chain performance. This workshop aims to help you to identify, analyze, manage and mitigate risks in a supply chain, thus making your organization more resilient.

DAY 1 • • • •

Benefits In the workshop you will learn and practice several techniques to: • Identify the risk throughout the supply chain • Assess and evaluate the risk exposure • Develop mitigation plan using references on risk management best practices • Quantify the risk and the return on investment using the risk metrics • Establish risk monitoring and continuous initiatives aiming to be resilient organization

Who Should Attend?

• • •

DAY 2 • • • • • •

CEO, General Managers, Directors, Senior Managers of the following departments: • Risk Management, Business Continuity Planning • Planning • Operations, Production • Purchasing (Sourcing and Procurement) • Logistics • Supply Chain • Inventory Management • Quality Assurance • Finance

• •

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Introduction to Supply Chain Risk Management Risk Management Frameworks Supply Chain Risk Management in SCOR® Supply Chain Risk Management (SCRM) Approach – Risk Identification – Risk Assessment – Risk Mitigation Case Study Initial Step to Risk Analysis: Supply Chain Configuration Risk Monitoring

Supply Chain Risk Management Best Practices Risk performance measurement Extensive SC Risk Management Program Case Study Enhance internal capabilities for SCM Risk Management Practical Risk management by functional area – Planning Practical Risk management by functional area – Purchasing Practical Risk management by functional area – Distribution

Supply Chain Analytics 2 days workshop

Objectives

Contents

The combination of an increasingly complex world, the vast proliferation of data and the pressing need to stay one step ahead of the competition, has sharpened the focus on using analytics within organizations. Leading organizations use analytics to build their competitive strategies and beat the competition. This 2-day interactive training course provides required knowledge to be able to understand the fundamentals of Supply Chain Analytics, provides practical examples to make the concept clearer and pragmatic pointers to be able to implement them in your organization.

DAY 1 • • • •

•

Benefits The training session would allow you to gain:  Comprehensive overview of Supply Chain Analytics  Pragmatic examples of Supply Chain Analytics companies can do, which includes sourcing, financial analysis, forecasting, performance measurement and benchmarking  Hands-on group case studies to practice and get very familiar with the concepts, to be ready to implement the new ideas in the company  Lesson learned from other companies through successful implementation case studies

Who Should Attend?

DAY 2 •

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CEO, General Managers, Directors, Senior Managers of the following departments: • Planning, Forecasting • Sales, Marketing, Business intelligence • Operations • Purchasing (Sourcing and Procurement) • Logistics • Supply Chain • Inventory Management • Information System

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Introduction to Supply Chain Analytics Software used for Supply Chain Analytics Maturity model for Supply Chain Analytics Supply Chain Analytics example 1 – Total Cost of Ownership (TCO) Case Study Supply Chain Analytics example 2 – Costto-serve and Profit cliff analysis Case Study Supply Chain Analytics example 3 – Forecast Value Add (FVA) Case Study

Supply Chain Performance Measurement – foundation for analytics • Key criteria to develop a KPI • Balanced Scorecard approach • Supply Chain Metrics Hierarchy • Example framework based on the SCOR methodology Group Case Study Supply Chain Analytics example 4 – Benchmarking • Fundamentals of benchmarking • Benchmarking types available in the market • How to Implement Benchmarking in your organization? Group Case Study

Supply Chain for Non-Supply Chain Managers 1 day workshop

Objectives

Contents

These days most managers know that Supply Chain Management is important and one of the key factors a company can differentiate itself from the competition. Though it has been around for many years, Supply Chain Management is however still a concept that can be confusing for people who don’t deal with it on a daily basis. This training course provides the knowledge to understand the fundamentals of Supply Chain Management and practical pointers to be able to assist with the implementation in your organization.

DAY 1

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Benefits The training session would allow you to gain: • Comprehensive overview of what is Supply Chain Management provided in a clear language • Understanding on key functions in the organization that are considered to be part of SCM • Appreciation of the importance of SCM integration • Understanding on various organization structures that support this vision of SCM integration • An overview of the software applications used in Supply Chain Management

Who Should Attend? •

• • •

Professionals and practitioners, non SCM-managers, who want to sharpen their knowledge in Supply Chain Management

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Supply chain fundamentals Core components of Supply Chain Management The importance of SCM integration • Why integration creates value • How to overcome the main barriers to integration: Organization structures for SCM • Supply Chain organization development: 4 Stages • Issues and challenges Introduction to Supply Chain software • High level overview of the most common types of Supply Chain software Master the implementation of supply chain initiatives • SCM implementation • Common pitfalls to avoid Case study on using SCOR® to improve supply chain operational

Introduction to Supply Chain Management Impact on Finance ½ day workshop

Objectives

Contents

This workshop describes the relationship between Supply Chain Management operations and the direct impact of their optimization on the financial results of the organization. This course is designed to provide a new insight on the link between supply chain metrics and companies Balance Sheet and Income Statement.

DAY 1 • • • •

Benefits Upon completion of the course, you will have gained the knowledge to: • Understand the relationship between SCM and Finance • Realize of the impact of supply chain management on costs and financial performance • Apprehend the direct impact of operational performance on the overall profitability of the organization

Who Should Attend? CEO, General Managers, Directors, Senior Managers of the following departments: • Operations • Supply Chain • Logistics • Inventory • Finance • Sales & Marketing

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SCM drivers on financial performance and the operational leverages Selecting the right metrics Familiarization with SCM Profit & Loss DuPont Model Simulation

Supply Chain Management Impact and Its Impact on the Company’s Bottom Line 2 days workshop

Objectives

Contents

The workshop has been developed by iCognitive to describe the relationship between SCM operations and the financial result of its organization. It is designed to support companies to fully understand the impact of their management of the supply chain on the company’s bottom line. With a better understanding of the operational-financial links, supply chain professionals will be able to find innovative answers to overcome today’s challenges: Sustainable cost reduction, operational efficiency, better assets utilization and profitability improvement through supply chain levers.

DAY 1 •

•

Benefits You will learn and practice several techniques to: • Understand the relationship between SCM and Finance through a comprehensive examination of the supply chain operational and financial metrics • Understand the impact of operational performance on financial results - How improving supply chain cycle time, supply chain velocity, supply chain responsiveness and supply chain cost can enhance your company’s financial performance - An overview of the supply chain models, metrics, best practices and costs, and their impact on the company’s profitability

Who Should Attend? • • • • • •

Chief Executive Officer General Manager Chief Operation Officer Chief Financial Officer Chief Information Officer Chief Technical Officers

Operations Director Finance Director SC Director/Manager Logistic Director/Manager Inventory Manager • Customer Service Manager • • • • •

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SCM Overview: - SCOR® Model approach: Supply Chain network and configuration - Case Study 1: Map your supply chain Supply Chain Strategy: - Operational metrics and Financial metrics - SCORCard - Case Study 2: Build your SCORcard SCM impact on profitability: - SCM drivers on financial performance and the operational leverages - Familiarization with SCM Profit & Loss - Case Study 3: Calculate your total supply chain cost

DAY 2 •

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How to reduce SCM Costs? - SCM Cost drivers - DuPont Model - Case Study 4: Evaluate your cost reduction potential Generate profit through SCM Tools: - SCOR® best practices - Supply Chain Finance - Case Study 5: Simulation of SCM Improvements Assess your Capital efficiency: - Introduction to EVA - EVA vs. DuPont Model - Case study 6: NOPAT Calculation

Supply Chain Optimization 2 days workshop

Objectives

Contents

This workshop is designed to assist supply chain professionals to manage every activity involved in planning, sourcing, manufacturing and logistics to lower costs and serve more efficiently end customers.

DAY 1 •

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Benefits You will learn and practice several techniques to: • Analyze and reduce your true supply chain cost • Increase visibility through better collaboration • Improve cash flow through optimized supply chain management • Manage demand and supply and to maximize profit • Measure your performance and compare it with your competitors • Identify the best supply chain optimization opportunities • Define a sustainable supply chain strategy

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DAY 2 •

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What is your true Supply Chain Cost? - Activity Based Costing (ABC) to analyze your true supply chain cost How to reduce your material costs? - Manufacturing Cost Analysis (MCA) methodology to accurately visualize all materials related cost How do you improve Cash Flow through optimized Supply Chain Management? How to manage your demand and supply in the current global economic environment? - Sales and Operations Planning (S&OP) to optimize your demand and resources and maximize your profit

How good is your Supply Chain performing? - Where does your company’s performance stand compared to your competitors? Do your targets enable you to stay ahead and are you cost-effective enough? - Learn how to measure your performance smartly and accurately, using the professional standards and become the best in class for a real competitive advantage What can SCOR® do for your Supply Chain? - Understand the benefits of the SCOR® Model PLAN-SOURCE-MAKE-DELIVERRETURN approach How Six Sigma and Lean Culture benefit to your Supply Chain? How green is your Supply Chain?

Optimizing Supply Chain Efficiency Through Cost Analysis: Manufacturing and Supply Chain Cost Analysis 2 days workshop

Objectives

Contents

This workshop is designed to explain advanced cost analysis for sourcing and manufacturing. Through practical case studies and the review of best practices, learn to visualize your material flow and all its associated costs in a very detailed way so that inefficient product lines and processes can be identified and waste can be eliminated.

DAY 1 •

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Benefits

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You will learn and practice several techniques to: • Reveal undiscovered opportunities of tremendous cost reduction • Improve your assets management and delivery reliability • Map your suppliers' network and assess your risk level in sourcing • Improve material flow transparency and visibility • Master your material flow in an innovative way

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MCA methodology fundamentals - What is MCA? - Importance and benefits of MCA - MCA vs. traditional cost accounting MCA integration with SCOR® - What is SCOR®? - SCOR® as a navigator in analyzing manufacturing cost MCA implementation roadmap - Flow management fundamentals - Visualize three types of material flow related cost Implementation of Manufacturing Cost Analysis (with case study) - Part 1: Modeling the company - Part 2: Data generation and analysis - Part 3: Material flow control

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Sourcing configurations and process elements in SCOR® model - Sourcing configuration in SCOR® - Map your supplier’s network using SCOR® Sourcing cost structures and components - Cost analysis from process point of view - Identification of main cost components - Cost management Supplier performance management - Supplier relationship management - Assess supplier performance through metrics Supplier risk management - Assess the risk level for your supply chain - Minimizing fraud in sourcing Supplier integration initiatives and benefits • Integration through collaborative planning • Forecast through the supply chain

Service Productivity Management 2 days workshop

Objectives

Contents

This workshop is designed to assist services companies to optimize productivity, quality and profitability by adopting best practices.

DAY 1 • • •

Benefits

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You will learn and practice several techniques to: • Use the best audits tools • Make better and faster decisions • Boost company performance • Operate at low cost while providing the required service level • Control quality and cost in a complex environment

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DAY 2 •

Who Should Attend? All C-Levels and senior managers in service organizations: • Banking institutions • Insurance • Public service • Healthcare • Education • Hospitality • Real Estate • Telecommunications • Other business service providers

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Introduction to Service Productivity Management Decision-making tools and methods for managers Measuring and managing service productivity Case study 1: Important profitability and Productivity: Bank branch operations Benefits of Data Envelopment Analysis in banking for profit improvement cost savings and higher quality. Shareholder reporting and auditing issues for service organizations Case study 2: Benchmarking the service productivity in hospitality industry

Methods to ensure low-cost operations while meeting the required service quality - Evaluating service providers, Physician practice patterns Case study 3: Improving service levels at the right cost in public services: Government service case. Case study 4: Evaluating education school efficiency Profitability analysis in service industry Case study 5: Becoming a cost-efficient service organization

iCognitive TRAINERS JOHN PAUL MANAGING DIRECTOR, iCognitive John Paul (PhD, MBA, MSc, BEng) is an expert in supply chain management and operational improvement for manufacturing and services. He has over 25 years’ experience in supply chain management working as a top executive in, then later as consultant to, global corporations. From 1997 to 2003, he was a top executive at SIMTech. He successfully started and developed the supply chain research management center that supported regional SMEs, PLEs and MNCs in their supply chain improvement strategies. In 2003, he founded iCognitive. John Paul is currently a Professor and Research fellow at BEM -KEDGE (Bordeaux Ecole de Management KEDGE France) and visiting Professor at ESSEC Asian Campus in Singapore. He has written numerous SCM-articles, including the first SCOR® practical guide in Chinese, and has been lecturing in different European Universities and Nanyang Technological University Singapore. Founder and current Secretary of the South East Asia Chapter of the Supply Chain Council, John is a member of the Technical Development Committee of the Supply Chain Council. He is a qualified SCOR® instructor certified by the supply chain council and has trained over 2000 Supply Chain executives from 200 different companies in the region.

LUC KEREMERS PRINCIPAL SUPPLY CHAIN CONSULTANT, iCognitive Luc Kremers is a principal supply chain consultant of iCognitive, has thirteen years of project management and process improvement experience in supply chain management consulting within various industries in Asia. He has worked with a wide range of clients in the area of supply chain reconfiguration, operational improvement, SCOR® implementation, strategic benchmarking and technology deployment. In addition to consulting, he is responsible for the annual Supply Chain Benchmark Study service within iCognitive, which covers the annual Studies for Southeast Asia, China and Europe. In his previous position in SIMTech (Singapore Institute of manufacturing Technology, formerly Gintic) he was involved in various supply chain operational improvement projects for clients such as Venture Corp, Mindef Singapore, International Press Softcom and Modus Media. Prior to joining SIMTech in 1997, he worked as a Logistics Engineer for ECT, the largest container terminal in Europe. In the past few years he has written various SCM-articles and presented in numerous conferences in Asia about Supply Chain Management. He has been a member of the Metrics Committee of the Supply Chain Council and contributed to the metrics in SCOR® version 7.0 and 8.0. He received his Masters in Logistics in 1996 from Delft University in the Netherlands.

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COMPANIES TRAINED BY iCognitive FOOD, BEVERAGE AND TOBACCO

CHEMICALS

LOGISTICS

ELECTRONICS AND TELECOMMUNICATIONS

AEROSPACE AND DEFENSE

HEALTH CARE

INDUSTRIAL EQUIPMENT

ENERGY & RESOURCES

AUTOMOTIVE

OTHERS

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OUR TRAINING PARTNER

iCognitive PUBLICATION iCognitive is pleased to introduce the first SCOR速 Supply Chain Practical Guide written in Chinese and French. The books are on sale on: http://www.icognitive.com/estore/

French version French Version, nd 2 Edition

Chinese version Chinese Version nd 2 Edition, to be published

iCognitive Pte Ltd. 13 Ann Siang Road #02-01 Singapore 069693 Tel: +65 6325 2810 Fax: +65 6220 0690 Email: workshop@icognitive.com www.icognitive.com [30]