BUSINESS IN THE AGE OF BYOD Between increasing operational cost, staff turnover, budget constraints and pressure to deliver products and services faster, today’s field service managers need to act on opportunities quickly.
I
t’s no secret businesses need to regularly
products or services. A good deal of work
There are other costs:
reinvent themselves to remain competi-
is required to generate this information,
• Paper-based client files, lookup and
tive and manage their profitability. So
manage it and distribute it.
how can you increase the bottom line
• Courier and postage costs
with limited funding to invest? What
The time to perform the operations, get
can you do to increase productivity
signatures (where required) and key the
• Rekeying data in some cases
or reduce operational costs? A simple and
completed information into the business
• Costs of forms and paper
cost-effective approach is to rethink busi-
system is costly and unnecessary, given
ness processes regarding data collection and
the available and affordable technologies.
paperwork, as real-time operational updates
Whether it is field service, shop floor or warehouse, the process of filling out paper-
mean better management and improved
Old practices include:
work and delivering that paperwork to be
productivity and profitability.
• Manual processes for paperwork
keyed into a business system has become
The business challenge
• Time to complete billing, information
Traditional business processes in many industries still rely on paper-based forms
10
handling time
updates, etc • Timing of information to initiate billing
an unnecessary and time-costing step.Why not drive the data directly from the end point where the work is being conducted directly into your business system? Why not
for scheduling work, assigning jobs and
• Time correcting inventory levels
push the new or revised data back out to
inventory control, and ultimately to deliver
• Dispatching jobs to a mobile workforce
staff working on the coal face? Why wait?
FSB AUGUST 2015
www.FieldServiceBusiness.com.au