Provider Portal
Quick Start Guide
Welcome to the HOMELINK Provider Portal
Thank you for being a valued part of the HOMELINK network. Your partnership is essential to delivering high-quality care and service, and we’re excited to support you with tools that make your work easier and more efficient.
The HOMELINK Provider Portal gives you secure access to:
• Submit and manage orders with real-time visibility
• Track payments and view Explanation of Benefits (EOBs)
• Update provider information
• Complete credentialing and recredentialing
• Access support resources and documentation anytime
To begin using these features, all users—whether new or returning—must complete the account creation process. The steps below will walk you through setting up your secure login credentials and getting started.
If you have any questions along the way, please reach out to the HOMELINK Provider Relations team at 1-888-636-1993 or homelinkproviderrelations@vgm.com. We’re here to help!
Create Account
users are required to create an account, even if they previously had a HOMELINK Provider Portal account.
4. Enter your email address {Image 3}
5. Enter the required CAPTCHA character combination {Image 3}
6. Click on the “Send Code” button {Image 3}
7. Open your email and look for a message from “Microsoft on behalf of VGM Homelink B2C <msonlineservicesteam@microsoftonline.com>”
8. On the sign-up screen, enter the code included within that email. {Image 4}
9. Click “Verify Code” {Image 4}
10. Fill out the fields that populate. All fields are required to submit the form. {Image 5}
11. Read and agree to the HIPAA Regulations, HOMELINK Terms & Conditions, Text Messaging Terms & Conditions, and Privacy Policy. {Image 5}
12. Click “Sign Up” {Image 5}
13. Your account access request will be sent to the review team for approval. You should receive a response within 24 hours.
14. Once approved, a confirmation email from homelinkproviderrelations@vgm.com will be sent to the email address you entered containing information about installing two-factor authentication and logging into your account.
Initial Account Login-Authenticator App MFA Setup
Once you have received your portal account approval, follow these steps for your first login if you would like to use Authenticator App as your account multi-factor authentication method.
1. Visit: portal.vgmhomelink.com
2. Click on the “Provider Login” button {Image 6}
3. Enter your account Email Address and Password {Image 7}
4. Check the terms and conditions statement {Image 7}
5. Click the “Sign In” button {Image 7}
Set-up your preferred two-factor authentication method.
This will be your MFA method going forward every time you log into the portal.
6. Choose your Multi-Factor Authentication (MFA) preference. {Image 8} The options are:
• Authenticator App
7. Click Continue. {Image 8}
If you have selected Authenticator App as your MFA method, follow these steps:
8. Your first time logging in – a screen will display asking you to download the Microsoft Authenticator App on your mobile device. The portal uses two-factor authentication to log into your account. {Image 9}
9. Your first time logging in - open the Microsoft Authenticator app on your mobile device and click on the blue “QR code scan” button in the bottom right of the home screen within the app. {Image 10}
10. A camera will open on your mobile device. Use the app camera to scan the QR code displayed on the website login screen. {Image 9}
11. The next screen will open the Member Login.
Image 9
Image 8
Initial Account Login-Email MFA Setup
Once you have received your portal account approval, follow these steps for your first login if you would like to use Email as your account multi-factor authentication method.
1. Visit: portal.vgmhomelink.com
2. Click on the “Provider Login” button {Image 11}
3. Enter your account Email Address and Password {Image12}
4. Check the terms and conditions statement {Image 12}
5. Click the “Sign In” button {Image 12}
Set-up your preferred two-factor authentication method.
This will be your MFA method going forward every time you log into the portal.
6. Choose your Multi-Factor Authentication (MFA) preference. {Image 13} The options are:
• Authenticator App
7. Click Continue. {Image 13}
If you have selected Email as your MFA method, follow these steps to login:
7. Enter your account email address and click “Send Code”. A code is sent to your email from msonlineservicesteam@microsoftonline.com with the subsubject line: VGM Homelink B2C account email verification code. {Image 14}
8. Enter the code received in the email and click “Verify Code” {Image 15}
9. Click “Continue” to log into the portal {Image 16}
Account Login with Authenticator App MFA
1. Visit: portal.vgmhomelink.com
2. Click on the “Provider Login” button {Image 17}
3. Enter your account Email Address and Password {Image 18}
4. Check the terms and conditions statement {Image 18}
5. Click the “Sign In” button {Image 18}
6. Open the Microsoft Authenticator app on your mobile device. {Image 19}
7. On the Authenticator app home screen, click on the “VGM Homelink B2C” option. {Image 20}
8. A one-time password code will display in the app. {Image 20}
9. Type that code into the “Enter your code” field on the portal website and click “VERIFY”. {Image 21}
Note-this one-time password code will time out if you wait too long. If that happens, you will need to go back to the initial login screen and sign-in again to generate a new one in the app.
Account Login with Email MFA
1. Visit: portal.vgmhomelink.com
2. Click on the “Provider Login” button {Image 22}
3. Enter your account Email Address and Password {Image 23}
4. Check the terms and conditions statement {Image 23}
5. Click the “Sign In” button {Image 23}
6. On the next screen, enter your account address and click the “Send Code”. A code is sent to your email from msonlineservicesteam@microsoftonline.com with the subsubject line: VGM Homelink B2C account email verification code. {Image 24}
7. Enter the code received in the email and click “Verify Code” {Image 25}
8. Click “Continue” to log into the portal {Image 26}
Image 24
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Image 26
Portal Dashboard at a Glance
The HOMELINK Provider Portal Dashboard is your central hub for managing key aspects of your provider account. Depending on your user permissions, you may see different sections or tools available. This overview highlights the primary areas of the dashboard to help you navigate and make the most of your portal experience. If you have questions about your access or need help using any of the features, please contact the HOMELINK Provider Relations team at 1-888-636-1993 or homelinkproviderrelations@vgm.com.
1 Orders Section
The orders page of the portal offers a streamlined and comprehensive view of order management. You can find essential details such as the unique order number, patient information, servicing location, and doctor’s details. Additionally, it includes HCPC codes, quantity and unit price, total price, and the expected service date. The page also provides a description of the items ordered and claim information, allowing users to upload invoices and other documents. Order confirmations and notes, including a history of web notes, are accessible, along with payment information like Explanation of Benefits (EOBs) and other payment details.
2
The “Payments” section of the new provider portal offers a comprehensive view of payment-related information. Users can access detailed payment summaries, including the status of payments, claim remittance details, and view full Explanation of Benefits (EOBs). To view a full EOB, make sure to have the check number ready and enter that information to view the full remit of the payment. Payment summaries include all payments that have been made to the provider in a specific date range. This section allows users to filter payments by date, status, and other criteria, making it easier to track and manage financial transactions. Additionally, users can upload and view documents related to payments, ensuring all necessary information is available in one place.
3 Payments Section
Provider Information Section
The “Provider Information” section of the new provider portal offers a detailed and organized view of provider-related data. Users can access and update their provider profiles, including essential details such as contact information, service locations, and specialties. This section also allows users to manage their credentialing information, ensuring that all necessary documentation and certifications are up-to-date. Additionally, users can view and edit their billing information, making it easier to manage financial transactions. The portal provides a streamlined process for adding new locations and updating existing ones, ensuring that all provider information is accurate and current.
4
Credentialing Section
This section is only accessible to users with the Provider Admin Role.
The “Credentialing” section of the new provider portal offers a streamlined and efficient process for managing credentialing information. Users can access and complete a single credentialing application that covers multiple provider types, such as chiropractic and outpatient physical therapy. This application allows users to fill out common information once and then answer specific questions for each provider type.
Additionally, users can manage their primary and child locations, ensuring that all necessary locations are credentialed. The section also includes the ability to update billing information and apply it to all child locations if needed. Users can save their progress and return to the application later, making it easier to complete the credentialing process at their own pace.
Admin Section
This section is only accessible to users with the Provider Admin Role.
The “Admin” section of the new provider portal offers a comprehensive suite of tools for managing user access and provider systems. Users can manage provider profiles, including adding and updating provider information, service locations, and billing details. This section also allows administrators to set up and manage user roles, such as provider user, provider system admin, and billing provider, ensuring that each user has the appropriate level of access.
Additionally, the “Admin” section provides the ability to link multiple provider systems and manage users across these systems. Administrators can add new users, assign them to specific provider systems, and manage their access to various locations within those systems. This ensures that all necessary personnel have the access they need to perform their roles effectively.
Overall, the “Admin” section is designed to streamline the management of provider information and user access, making it easier for administrators to maintain accurate and up-to-date records.
Help Center Section
The “Help Center” section of the new provider portal offers a comprehensive resource for users seeking assistance and information. This section includes an extensive FAQ sheet that addresses common questions and issues that users might encounter while navigating the portal. Additionally, the Help Center provides access to various support documents and guides, ensuring that users have all the necessary information at their fingertips.
Users can also find notifications and updates related to the portal, which are displayed in a dedicated area. These notifications might include important announcements, system updates, or other relevant information to keep users informed about any changes or new features in the portal. The Help Center is designed to be a one-stop resource for all support-related needs, making it easier for users to find the help they need quickly and efficiently.
Create Order Button
The “Create Order” button streamlines order management by guiding users through entering patient details, servicing location, doctor information, and item specifics (HCPC codes, quantities, unit prices). Users can set service dates, provide descriptions, and upload supporting documents. Before submission, they review the order summary for accuracy. The portal then generates a confirmation for reference, ensuring a smooth and organized process.