2012-2013 Texas/Tennessee Kickoff

Venterra Kickoff 2013 Dallas, Houston, San Antonio/Austin, Tennessee

Venterra Kickoff 2013

Yvonne Shawna Hondros Cihat

Maitina Morrissey

Vanessa Sullivan

2013

Awarded to the Property with the highest number of Make a Difference, Team First, In a Flash and Portal Compliments submitted in 2012 based on the size of property.

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Awarded to the Individuals who made Top Shop 3 or more times in 2012

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Mollie Witt

Crystal Sanchez

Sally Flores

Nathan Swanson

3x Recipients

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Joey Zamora

Kristi Schimming

4x Recipients

2013

Recognizing all of the individuals who made High Achievers in 2012.

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FranciscoAcosta

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Recognizing those who serve as a mentor for APMs, PM, and MMs

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Jessica Nofsinger

Veronica Mier

LeAnn Cordes

Adriana Galicia

Shana Jones

Stephanie Bruce

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Sheryll Autrey

Fabiola Celado

Brandi Polvado

Erin Dobias

Floralicia Contreras

Chelsea Hubbard

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Mel Hubbard

Robert Herrera

Frank Acosta

Michael Martinez

Jose Flores

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Recognizing those who serve as trainers for our Spanish Speaking Employees

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Adriana Galicia

Ary Salas

Sarah Arzola

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Awarded to 1 individual in the whole portfolio from a drawing of all who submitted winning Better Way ideas in 2012

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Awarded to the Property with the highest average for the Customer Service Scorecard for all 4 quarters in 2012

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Awarded to the top 4 properties in the portfolio who achieved the highest overall average when combining 3 main categories identified in the Resident Satisfaction Survey (via Kingsley Associates) - Overall Management Service, Overall Leasing Service and Overall Maintenance Service – to give us the overall highest averages.

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Awarded to the individuals who showed exemplary service in 2012 from submitted WOW stories

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“This morning I received a call from the front desk girl. (I'm terrible with names) There is a serious issue that I'm completely not happy about but that doesn't mean the girl at the front desk wasn't polite, respectful and understanding of my being upset.

Now, the problem isn't fixed as of yet and I don't expect it to, but I'm confident it will be soon enough. The thing is that since she started she’s always been very professional and cheerful. I commend her for keeping this demeanor through my being upset and getting my point out. She sat and listened politely and explained what was happening and made me feel like she was actually listening to what I had to say versus giving me some automatic response she’s been trained to tell someone who is upset. You really have a rock star on your hands here. I'm still absolutely livid at the situation but as far as her professionalism and courtesy goes she's awesome. The fact that I’m taking the time to write this WHILE still fuming about the situation should help accentuate my point.” - Denise Deleon, Champion Woods resident.

2013

A resident came in pretty upset that his upstairs neighbors cigarette fell onto his patio and burned a hole in his lounge chair. He was expecting us to talk to his upstairs neighbor to let her know about the issue, also to ask her to be more careful. We felt like it just was not enough, we went to Garden Ridge where we bought not only 1 chair to replace his burned chair, but two chairs! I called him and asked him to stop by the office to discuss the outcome of the situation. When he came in I showed him his surprise! He was VERY thankful, esp. since his was a 2$ chair from Big Lots. As he was walking out of the office he kept saying "Y'all did not have to do this, Thank You!"​ Someone stole one of our residents bike right off his patio. He noticed it Friday night and came to talk to us on Saturday morning. He was upset about it being stolen, but said "he was just glad his downstairs neighbor, and his dog were ok". Veronica did some research to see if we could find the exact bike that he had. We called the resident to the office on Thursday to ''Pick up a package" when he came into the office we surprised him with a $200 GC to Ozone Bike Co. He got teary eyed and kept saying "ya'll did not have to"!

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Recently an elderly resident at Sunray apartments was out for his daily walk and somehow lost his hearing aid somewhere near the pool area. Aaron/MM at Sunray saw the resident searching on the ground for something and ask him if he needed help. The resident explained to Aaron that he lost his hearing aid. Aaron helped the resident look but was unable to find the hearing aid at that time. The next day, Aaron was still thinking of the poor resident and him losing his hearing aid so Aaron went back to the area again and searched.....he found the hearing aid! Aaron went the resident's apartment and gave him the good news. The resident was thankful and happy to not have to purchase another aid to hear. Aaron's dedication and customer service to our residents paid off. Thanks Aaron for the great work!​

2013

One of our residents, Tommy just out of college moved here from Indiana for a Great New Job! He came in to pay rent & we commented that he had lost weight & was looking good. He hung his head & said he had lost his job. He had enough to pay out his rent but nothing left for food. So in true Tree Tops fashion we went to HEB & bought some basic food, bread, cold cuts, eggs, etc. We delivered the groceries to his apartment with a card saying "Just Thinking of You". Well you would of thought this kid won the lottery! The smile & thank-you's were well worth the $30 we spent.

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“We have an elderly resident here at Somerset that does not get around very well, and rarely leaves his home. Not only does Geno go by to pick up his rent check each month so that he doesn't have to walk to the office, he also does his grocery shopping for him! Twice every month when Geno gets off work, he goes by to get the shopping list, heads to the grocery store to pick everything up, and even unloads and puts away all of the groceries for him. Such a kind and generous thing to do for our resident! Thanks Geno!�

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"We have a resident that just received word that her employer will be transferring her to Mississauga, Ontario in several months. Not knowing anything about Canada, but loving her apartment with Venterra, she came into the office to see if we had properties in the area. She was disappointed to hear that we did not but was extremely excited when I offered to reach out to our corporate office to see if anyone had any realtor contacts or general information regarding the area. This morning I sent an email and within a matter of minutes Natasa and Tim had jumped at the opportunity to help! Tim sent me emails detailing what she could expect in Mississauga including the types of properties available, transportation needs general economic profile, etc. and Natasa quickly started a search for a realtor that our resident could use in her house hunt. To make the situation even better, the realtor that has offered to help our resident is one of Venterra's very own - Mable! I can't thank you all enough for your extra efforts in helping out. Our resident is so thankful and absolutely floored at the level of service she has received from not only our team here at Northlake but also and more importantly from those in our corporate office who stopped their daily tasks to take on the role of relocation specialists!�

Natassa Zervopoulos

Timothy Wong

Mable Woo

2013

We have one of the most AMAZING residents here at The Park, Mrs. Dawson. Mrs. Dawson is senior citizen on a fixed income who has been through allot since moving to The Park. She is always looking to help others, bring them a baked goodie or two, drive someone to their doctor appointment etc....Well Mrs. Dawson's 50th high school reunion was coming up and Mrs. Dawson was concerned about having something appropriate to wear...did I mention that she has lost over 110 lbs since moving in!!! Well the ladies and I decided that it was time for someone to do for Mrs. Dawson. So we kidnapped her....yes kidnapped her. We loaded Mrs. Dawson up and took her shopping. When Mrs. Dawson finally realized what we were doing she was just a bawling and couldn't believe us. We got Mrs. Dawson an outfit, accessories included that fit like a glove and that she LOVED. No matter where so goes.....she will always remember that the Ladies at The Park love her and that she ROCKED that reunion!

2013

In the 2nd week of November in the predawn hour (during habitual coffee run) I saw saw a police unit in the parking lot, the officer speaking to two of my residents. I pulled over and asked what was the matter? Apparently we'd been the victim of 5 vehicle break ins, my two residents discovering this had called the police. While walking with the officer, we found a car that had been broken into, there were military unit patches lying on the ground by the car. Unable to identify the owner we just took the items to the office. Later that morning, Tara Guidry (her husbands car also broken into) came to the office and reported that her brother passing through on his way to maneuvers in Louisiana had been staying with her, his military gear stolen from his car. While we are not able prevent these things and certainly not bare responsibility, I thought this would be perfect opportunity to use my newly established "WOW fund". I was able to get a $150 Visa Gift Card and present it to SGT Greg Guidry. While this gesture did not cover the cost of the stolen items, it did show we care, we want to help. Tara was so thankful that we made the effort to help her brother. It made the sting of theft seem much more bearable. Thank you Venterra for providing an avenue for your teams to show we care and want to be of help if we can.

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Joey Bruce

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Recognized for her efforts in rolling out CrowdRise across the portfolio.

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Employees who are new to their position who have shown above & beyond work ethic based on key metrics and accountabilities.

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• When we did not have staff available to help with valet trash she took it upon herself to get it done.

• Provides an above and beyond customer service experience. Maria has been vacuuming one of our older resident’s apartments to help her since she had broken her hip.

• Amenities are maintained to the highest level with great attention to detail.

2013

• Takes it upon himself to point out things that need to be fixed on property • Great team player, he never says no to help others out.

• Good attitude as he is very friendly and gets along with others.

• You are hard pressed to find any trash on the property.

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• She has been an integral part of the team and a huge part in being able to increase our VAR to acceptable levels at this very demanding property.

• She takes pride in her work and has a keen eye for details.

• Team player through and through. She helped train the new HK as well as supports those roles in any way she can while maintaining her make readies.

• While using temp make ready help she took it upon herself to step up and help guide them to properly utilize their time.

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• His Make Readies are always exceptional.

• He is always willing to assist in anything the property asks of him.

• He is always fast and on to the next project.

• He is punctual and looks forward to any task that may be asked of him

2013

• He is extremely energetic and always is the first to offer a helping hand to ANY of his team mates • He is not afraid to speak up when he sees something that could be improved at his property • He is the definition of a true “team player” by assist sister properties when needed without complaint • He asked to come back from vacation early (voluntarily) because he preferred being at work

2013

• He always has a positive attitude. His cheerful demeanor is very contagious and brings up the mood of the entire team.

When he is in charge, his chipper attitude always creates for a pleasant work environment.

• He takes feedback very well. He has a smile on his face even when receiving negative feedback.

• He knows a great deal about maintenance in general, and usually gets things fixed very quickly and efficiently. He likes to figure things out for himself, and is very comfortable working on things he's never had to work on before. He is a fast learner and a problem solver. He's dedicated to his work and has great ethics.

2013

• Brian has an excellent attitude and is always willing to help his team.

• Always on time to work and is completely autonomous. He knows what needs to be done and has excellent follow through to ensure it gets completed.

• Upon takeover of the property Brian came in on several weekends to help clean and organize 10 garages that the previous management company had left full of junk.

• Brian is a go getter and has excellent communication and technical skills. He can fix just about anything.

2013

• This individual plays an instrumental role in at his property • He was promoted from Make Ready Tech to Assistant Maintenance Manager and is a valued asset to Venterra • He is dedicated and a hard working team player, he takes after hour’s calls for sister property when needed.

• Highly reliable in all aspects of job and displays a strong work ethic • He is always looking for additional projects to improve things on property.

2013

• Began with Venterra as a MR at a very challenging asset • Was promoted as Assistant Maintenance Manager in a very short amount of time • Provided excellent support to Maintenance Manager/Property Manager • Stepped up and supported asset during a very challenging transition and successfully supported it without complaint • He was recently promoted to Maintenance Manager at Sunray apartments

2013

• Helped take his property from last place in Q3 to 2nd place overall in Q4.

• Maintained a VAR of 84% with a product quality average of 17%.

• Maintains a positive attitude at all times and is fully engaged with his team.

• Provides support for his sister property whenever needed and is willing to go out of his way to ensure their success as well.

• Recently was named the Houston North Mentor.

2013

• Nick took the reins of one of our newest and most challenging assets as his first time to ever be a MM. • Nick is one of the most capable and technically skilled guys out there. If he doesn’t know how to fix something, he will learn.

• He has built up his team and united them to work vigorously for a common goal.

• He is an outstanding leader and knows how to challenge his team to step up as he has shown in guiding the property through multiple Capex related projects as well as the grand opening of the Phase 1 office.

2013

• Maintained 24 and 48 hour service request requirements, and quality standards despite being 33% undermanned for 3 months.

• Continually lowers maintenance and repair costs through the development of relationships with new vendors and renegotiation with established vendors.

• Managed the installation of 240 carbon monoxide detectors and 720 smoke detectors in less than a month.

• Unsurpassed organizational, managerial, and computer skills led to an average 68.35% VAR since The Hamptons was acquired.

2013

• This individual has taken challenges very gracefully without complaint • He remains positive during very challenging times and has an unwavering drive for success • He possesses exceptional diplomatic skills, is professional and extremely effective in developing a team to provide positive results.

• He works very hard in developing a strong MM/PM relationship; fully engaged in MRO/CPO/EPM; has successfully provided positive results when promoted to MM in a very short amount of time at a very challenging asset

2013

• Average shop score for 2012 = 98% • Received 1 High Achievers in 2012!

• 88.5% Accountability Average on evaluations • Average Audit Score for 2012 = 93% Increasing the score by 6% when she took it under her wing and created the new audit checklist in Q3.

2013

• Annual Delinquency Average of .20% • Decreased Bad Debt from negative $476 to a positive $476 • Top Shop • Has been instrumental in turning new acquisition around • Team Player-assisted in training leasing staff

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• Annual Delinquency Average of 0% • Received Top Shop and High Achievers • Team Player

2013

• Annual Delinquency Average of .18% on challenging asset • Positive $22,000 for Bad Debt • Top Shop • Team Player-assisted in several aspects of the PM role

2013

Awarded to the top performer in each region per category.

2013

• Works very hard to avoid any defects. She often takes it upon herself to fix things that stand out to her rather than calling in the MR. • Excellent team player, she is always willing to go out of her way to help her fellow employees.

• Always have a smile on your face and show a true appreciation to be working at the property and her role as a part of the team.

• Takes personal responsibility in providing a home that welcomes residents. Takes great pride in her cleaning and always treat the units as though they are her own home.

2013

• Great team player she is always will to help.

• Has a wonderful attitude and is full of life and this is quite contagious.

• Helps provide a quality product by always communicating things she notices to the correct people.

• Units and amenities look great and show her attention to detail.

2013

• She is a great team player at her property assisting others when needed • Always on top of her daily task; she is fast and efficient and she will look for extra things to do such as replacing lights in hallways and various common areas • The Property prides itself on never having any cleaning related issues with move ins • Offices and common areas always are spotless

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• She has an uncompromising work ethic and excellent standards • She assists in make readies, painting, landscaping; always has a positive attitude • It’s not uncommon to see her in bushes detailing property or painting curbs at her property • She has won multiple House Keeping of the Region awards and Of the Year awards

2013

• Outstanding level of attention to detail in maintaining the two swimming pools. This past quarter we received an outstanding mark from the city for our pool maintenance and were told that we were the only property in the area to pass without any issue.

• Ownership of all related elements of his role as he functions autonomously.

• Great team player, always there to assist his coworkers.

• Just an excellent attitude which is passed on to the rest of his team on a daily basis.

• Jesus is willing to help his team in any way. You will never hear this guys say “no” or “I can’t”.

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• David takes great care of the grounds. On a recent audit I was not able to find one single piece of trash which is amazing.

• The pool is maintained in excellent condition year round.

• He does small projects such as painting our breezeways, taking office trash out on occasion, pressure washing the buildings as well.

• Has a positive attitude and works well with others on his team.

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• His property is maintained to the highest level and always is detailed • He does a fantastic job in communicating with PM/MM either in person or with Photos • He maintains the property free of debris and trash consistently • Paints accent walls in house when needed and supports MM and others without complaint

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• He is very energetic and always has positive attitude.

• He is willing to go above and beyond to do what it takes to support MM/PM without complaint.

• Does work orders; make readies is willing to assist after hours when needed • He keeps up with a water park of a pool!

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• Has a strong track record of reliability and turning out a great product.

• True sense of ownership of her role and the product she provides.

• Achieved an 89% VAR for the quarter while maintaining an 18% VS product quality.

• Strong team player with a record of dependability and willingness to help her team in any way.

2013

• Make readies are good condition and show great attention to detail and was able to provide 73% VAR for the quarter.

• Team player always there to support his team and will often go out of his way to help.

• Good technical abilities he is capable of fixing most anything during the unit turn.

• Positive attitude at all times, he is a go getter who never calls in and takes pride in his work.

2013

• He is always eager to assist with ANY special project at his property • He always has a positive attitude despite how challenging of a workload he has • His signature saying is “we'll handle it, no problem"; If he says he will get it done you can be sure it will get done.

2013

• This individual provides support to MM with work orders and assist in special projects on property • He has a high volume of make readies at an extraordinarily busy asset and provides exceptional results -He is willing to go above and beyond to provide support to fellow co-workers • He is on call and remains positive at all times; his dependability never waivers.

2013

• Seamlessly transitioned into his new role as AMM at Timber mill from the Vanderbilt Sale.

• As the AMM/MR he has helped his property achieve 84% VAR while maintaining a 17% product quality rating.

• Took the reins while the property MM took a much need vacation and was able to maintain 100% SR completion and maintained the same level of effectiveness in his make ready role.

• Even under stressful circumstance he remains positive and clear sighted. He does not let things get out of control by always maintaining his composure.

2013

• Miguel just rolls along with a smile. Very humble and pleasant to be around you will never know if he was having a bad day.

• Excellent technical abilities, he can fix anything that is broken in a unit.

• He has a great relationship with residents and prides himself in being able to always provide a great customer service experience.

• An integral part in helping maintain his property in the top 3 position in the Houston South market for 2 quarters straight.

2013

• He was instrumental in supporting his property when it was without an MM for 5 months • His consistent efforts, positive energy, acceptance to change, and awesome customer service he provides is stellar • He supports his teammates and provides superior customer service to his residents • He was the recipient of winning the WOW story of the month.

• Willingly supports his sister property, Reserve at Pebble Creek

2013

• He is highly motivated at a very challenging asset with a heavy work order volume • Provides support to his fellow team mates without complaint • He remains motivated when the demand is high and remains positive and provides superior customer • Willing to go above and beyond to provide support to MM/PM

2013

• True meaning of team player. Jose took calls for the property for 5 months straight as they recruited for the open AMM position.

• Accomplished the in-house installation of carbon monoxide detectors quickly and with little inconvenience to residents with absolutely no outside help.

• Highest property audit score for the entire Houston region at 98.22%.

• Maintained a 57% VAR not easy as the team was short one person for some time.

• Very passionate about his role as an MM. Engaged in conversations at MM meetings, he always provides candid feedback and is open for dialogue and suggestions from others.

2013

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He has an excellent knowledge base and is capable of leading his team to success anywhere he goes. During his time at Huntcliff he and his team took the property from last place in the region to the number 2 spot.

Louis is a great team player and helped support PAW while we recruited for a MM. This was not easy but he never complained and always ran to help when needed.

Louis was recently promoted to MM at the Brook Properties and has been a large part of their recent success. He has united the team and provided them with consistent and fair leadership.

Louis is always smiling and has an excellent friendly and professional attitude.

By using his experience at running two properties he has been able to properly utilize his staff to maintain an average VAR of over 70%. Not an easy feat as the Brooks consistently battle to stay afloat in this category before his arrival. All this while continuing to improve product quality.

2013

• He manages a very challenging asset with pride and embraces any challenge willingly • He has great time management skills and is extremely organized and a true asset to Venterra • His property is always maintained to the highest level • Has developed a strong MM/PM/RMM relationship and serves a role model for other teammates • He has assisted RMM with special projects successfully

2013

• This Maintenance Manager serves as an excellent example as a Maintenance Manager for all • He has trained and developed and excellent team and worked on developing a healthy and productive MM/PM relationship • He is FULLY engaged in MRO/CPO/EPM; manages his asset to the highest level consistently • He remains positive at all times and has provided consistent results quarter after quarter • He was a Q2 High Achievers recipient

2013

• Average shop score for 2012 = 96.8% (97% round up) • Has received 3 High Achievers in 2012!

• 74% Accountability Average on evaluations • Average Audit Score for 2012 = 94.5% • Extremely team oriented and loves to post WOW stories about her team.

• Positive attitude. You will never see Lisa without a smile, or singing a song, or be the first to jump up and help her teammates!

2013

• Achieved 4 consecutive TOP SHOPS for 2012 • Promoted to leasing manager at Silverbrooke & Shadowbrooke in Q4 • 87% Accountability Average • From the time Kristi came to Silverbrooke in January 2012 she took personal responsibility to increase their audit scores and did so AT EACH PROPERTY by 10% bringing both properties to “high standards” for the CSS • Promoted to Leasing Manager of both Silverbrooke, and Shadowbrooke

2013

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2 Top shops in a row in 2012!

Received High Achiever Award!

100% on first Shop!

Q4 Creative Marketing Idea Winner!

99.67% Average Shop score in 2012!

2013

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2012 Call average-99.3%, Shop average- 98% 2 Top Shops in 2012 2012 accountability score- 87.3% WOW! Cares Team for Carlyle, Bent Tree and The Enclave during lunch breaks and days off totaling 36 events a year!

• 2011 Grand Prize WOW winner of $1000!

2013

• Annual Delinquency Average of 0% • Positive $11,00 for Bad debt and exceptional internal income • Has received Top Shop and High Achievers • APM Mentor to her peers • Ranked top 10% of APM’s for Venterra • Team Player – took over PM role while PM was out on maternity leave

2013

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Annual Delinquency Average of 0% Positive $10,000 for Bad Debt High Achievers for 2 consecutive years Assisted in creating the Crowd Rise website for Venterra’s SGK Charity • APM mentor to peers • Team Player • Ranked top 10% of APM’s for Venterra

2013

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Annual Delinquency Average of 0% Positive $10,000 for Bad Debt Received Top Shop and High Achievers Assisted in several Acquisitions over portfolio APM Mentor to peers Team Player

2013

• Annual Delinquency Average of .24% • Highest Bad Debt in Portfolio positive $61,000 • Team Player- regularly assist in the PM and LC role to help the team • Ranked top 10% of APM’s for Venterra

2013

• Ranked number one in pm accountabilities for Houston, and third overall in the portfolio.

• Amongst the top five for overall net controllable income in Houston and 4th overall in the portfolio.

• Outstanding effective rent growth for 2012, achieving a year over year net effective increase of 11.80% • Ranked 6th overall in the CSC

2013

• Ranked second overall in pm accountabilities for Houston • Amongst the top five for overall net controllable income • Outstanding occupancy growth of 10% • Ranked 2nd overall in the CSC • Eager to take on new challenges, most recently moving to Beaumont to manage West End Lodge

2013

• Exceeded NOI for the year by 5.5% • Received High Achiever recognition and Top Shop during 2012 • Obtained high score on Kingsley Survey • Achieved top score in the Region for NCI • Completed all required courses through Training Factor prior to the deadline

2013

• Started up the Smoke Free Project at her property which has proved to be beneficial given the structural issues that the buildings have with the vent system.

• Increased Kingsley’s 2012 survey results by 10.15%!

• Has been instrumental in taking on resident issues from other properties, was diligent in her involvement with the Budget Workshop and worked hand in hand with Stephanie on PM/MM Meetings.

• Took on a few projects from the Training Department over the summer while Mary Green was on maternity leave.

• Has been her region’s Sr. Property Manager and then was recently promoted into a first ever dual- role, Training Manager & Austin’s Area Manager.

2013

• Ranked 2nd in the portfolio for net controllable income • This team ranked 5th overall on the Kingsley Survey.

• Best year over year improvement on the Kingsley Survey for the Houston/Beaumont region, moving from 18th in 2011 to 5th in 2012.

• Outstanding effective rent growth for 2012, achieving a year over year net effective increase of 8% • Number one in the portfolio for repairs and maintenance expense control

2013

• Highest Kingley Score for the Dallas Region • Highest average score in the Dallas portfolio for RSR feedback • Maintained average of 95% or higher in occupancy for 2012 • Promoted Make Ready to AMM and promoted APM to PM • Exceeded NOI each quarter

2013

• Kingsley Results- ranked 2 in over-all portfolio improvement. Improved results by 10.15% • Beat NCI by 8.8%!

• Year over year effective rents increased by 7.4%!

• Managed an average of 6% in rent increases for the year.

• Won the financial achievement two quarters in a row!

2013