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PRISA: REDEFINING THE ROLE OF PUBLIC RELATIONS

from Africa Brand Summit 2020 Report

from Africa Brand Summit 2020 Report, page 21

EDUCATION: A CRUCIAL PLAYER IN...

VICTOR SIBEKO

The purpose of the PRISA Masterclasses was to understand the complexities and interconnectivity associated with the Southern African brand, as well as to highlight the importance of finding synergy internally and externally. It was also critical to unpack the way in which public relations professionals harness the opportunities created by network touch points.

“We all understand the negative stories about South Africa in the world. They do not paint the entire story. There are many wonderful things that people are doing, and these are the stories we should be enhancing and using to work as a collective to build a different image, externally and internally,” said Prof Dalien Rene Benecke, Immediate Past President of PRISA. We must discover ways to measure that image, she added, with the inclusion of nation building constructs and with a variety of stakeholders – as well as what these constructs would be and how exactly they would contribute to building trust or even economic value.

“Favourable country image is more important than anything. As people we must promote, how we will integrate multidisciplinary knowledge to utilised new narratives for the rest of the world,” she added.

AT THE CORE OF NATIONBUILDING

Collaboration throughout networks, especially at grassroots level, is an opportunity to consolidate data and devise a new way of thinking - not to react and solve problems in the face of reputation management for organisations, but a problem-solving approach for bigger issues, and not one-unit issue. COVID-19 has shown us how interconnected we are – and listening to the experiences of our local communities is just one way we can develop and expand on a new model. “We face a dilemma,” said Prof Benecke, “we know there are challenges and realities about Southern Africa that are misrepresented. We also cannot spin a different reality. How do we present the reality with a sense of congruence? Nation building is a key aspect of this model – do we feel national pride, and how to we present that pride to the world?” Smith (1987) defines a country as a human collective of six attributes: a homeland, a common history and traditions, a domestic economy, public culture, common norms and values, and a sovereign state. However, does any country have a common history? “With migration and globalisation, how do we build new identities for immigrants, tourists, or migrants? Is there room for visitors to leave a part of themselves behind? In doing so, we develop a different set of norms and history and, perhaps, a better understanding of other people,” she adds. What is essential is that civil society organises itself. Sometimes a leader is needed, but often it is an organic development because citizens see that there are other realities.

DEFINING COUNTRY REPUTATION AND BRAND

Reputation is commonly defined as the overall estimation of an organisation by all its stakeholders as well as in the case of a unit, such as a country. It is the emergent synthesis of multiple individual attitudes about a country as the result of complex

CountryImage International Subjective attitudes Public Country Reputation towards a estimation by country among (generalised) foreign publics others

Perception Communication

Attributes of the country and respective selfperceptions (Strategically) communicated selfrepresentations

CountryIdentity National CountryBrand

communications processes in modern media societies, focused on a strategic communication process with international stakeholders.

Country brand is seen as a contrast of representation. It is a name, term, sign, symbol or design, or a combination of these intends to identify the goods and services of one seller or a group of sellers to differentiate them from those of competitors (Kotler & Armstrong, 2013).Certain aspects of South Africa’s brand are indelibly linked to our heritage.

PRISA’S NETWORK APPROACH

PRISA is tasked with making country communication work for Africa, and enhance, over time, the continent’s appeal. In order for this to occur, PRISA is working from a network perspective, utilising the power of storytelling. “As PR professionals, we must adopt a cooperative approach to develop relationships. This lies outside merely achieving an organisation’s objectives,” said Victor Sibeko, CEO of PRISA. “We propose a resource mobilisation that builds on dense social networks and has innovative ways of dealing with new realities - giving people the opportunities to shine in their own context and world. This will spill over to develop a new way of storytelling.” PR professionals must claim space in the boardroom, however daunting. “We take stakeholders to another level, to the grassroots networks.”

“As we know, first impressions last – and a negative experience will become a negative perception. Outsiders cannot be the only ones telling our stories, it is our responsibility to tell our own stories,” he added.

THE WAY FORWARD

We live in a diversified world, and to relay messages to others we have to face the reality of cultural diplomacy: speaking to others without being rejected or rejecting. Cultural diplomacy is a success if communication is linked to other cultures and countries. Ultimately, sometimes being perceived as strong and positive does not fit the reality of the country. This may mean we have to constantly redefine ourselves and adapt to the world and the mistakes we have made.

REPUTATION MANAGEMENT 101

Regine le Roux, Founder and MD at Reputation Matters, explored the subject of reputation management in her session of the Reputation Management Masterclasses on Tuesday, 6 October.

“When a company has a good reputation, people want to spend their hard-earned money on its products or services because they resonate with the values of the company and want to be associated with a particular brand. The same goes for a country and continent,” she said.

Taking delegates on a practical journey through the five key building blocks that impact a reputation, Le Roux explained that these principles can then either be translated to a personal reputation, or that of a country or continent. The Repudometer® model was used as a base to outline the five reputation building blocks that impact one’s business reputation. Attendees also had the opportunity of scoring themselves for each of the principles to get an idea of the percentage of their reputation.

“Unfortunately, I think that many people make reputation management a priority only when there is a crisis. People also tend to confuse reputation management with social media. Effective reputation management will help you to minimise crisis situations and avoid social media blunders.”

le Roux stressed that every person and every company contribute to the reputation of their country and continent – intentionally or

REGINE LE ROUX

inadvertently. “The reputation of the continent needs to become the responsibility and priority for all of us. Economically it’s non-negotiable. A better economy and investment into the country and continent will have a positive impact on social development.”

One of the key takeaways from the session was delegates realising the importance of getting their internal building blocks in place first – and the importance of internal communication. Employees are very often neglected when it comes to a company’s communication, and they should be the priority because they are a company’s brand ambassadors. “People are much more likely to listen to an employee’s experience than noticing a billboard,” Le Roux concluded.

THE AWARD WINNERS GATHERING CAREFULLY FOR A SHOT TOGETHER

AWARDING THE TRULY DESERVING

The Africa Brand Summit 2020 Gala Dinner and Awards took place on Wednesday, 7 October, with some very deserving award-winners announced.

Celebrating the best of the best making a difference in all spheres of society, the Africa Brand Summit Awards saw 50 of the brightest stars come together on the evening of 7 October at the

Vineyard Hotel & Spa in Cape Town, South Africa. The 2020 award winners were announced throughout the evening to much pomp and praise, with a warm spirit of excitement for the future felt by all in attendance.

“It is important to see ourselves as an entry point to Africa,” said Alderman Johan Vos of the City of Cape Town, one of Africa Brand Summit’s partners. “Powerful brands that should always focus on more than making a profit.”

Making a special appearance on the night were Siya and Rachel Kolisi of the Kolisi Foundation, who are supported in their efforts by Total South Africa. “We want to create opportunities for people to build, ways for people to look after themselves,” Kolisi explained. “We as men are proud, and as a foundation we don’t want to just hand over food packages, but to help build gardens, open restaurants, create business opportunities for people. Partnering and working together is the only way to move forward.”

Eric Leong Son, Head Sustainability at Distell Group, was also in attendance. “We’re celebrating the ubuntu of Africa, the spirit of what we are here for,” he said, “we all have separate goals in our private lives, but we believe in growing Africa together. And if we work together, what can’t we achieve?”

A huge congratulations to all those involved in making this evening a success, including Africa Brand Summit’s valued sponsors for the night.