2_1_DiscoverGermany_August2014_Issue17:Scan Magazine 1
31/7/14
14:32
Page 58
Up to 600€ for delayed flights: Flightright is an expert on passenger rights in the European Union According to a regulation implemented by the European Union every passenger has the right to compensation when, for example, a flight is delayed or cancelled. But often enough, airlines refuse passengers their lawful right. This is where Flightright is called into action. Flightright is a legal expert in the field of passenger rights. TEXT: JESSICA HOLZHAUSEN | PHOTOS: FLIGHTRIGHT
It is one of the upsides to the European Union: Many regulations strengthen customer rights – not only if it concerns product safety or environmental compatibility but also when it comes to travelling. In 2004 the EU established new rules concerning flight delays, cancellations or denied boarding. But rules alone do not help passengers
58 | Issue 17 | August 2014
in case of emergency – as a lawyer from Berlin found out in 2009. Personal experience led to a new business concept Compensation at the click of a mouse – that is Flightright’s concept.The idea first struck lawyer Philipp Kadelbach over the course of
several stressful days as he headed from court hearings to the airport and back again, from his job to wedding planning. And then every flight passenger’s absolute nightmare happened: Kadelbach was booked onto a flight with a budget airline from BerlinTegel to the Netherlands for an important court hearing. Upon arriving at the airport he was told the flight was cancelled. After catching another airplane he arrived just in the nick of time. But the nightmare only really began as he desperately hoped for the return flight to be on time as he had an important meeting with a priest to arrange his wedding and, above all, he wanted to make