Discover Germany | Special Theme | CeBIT 2017
Technician working with the KIX field service app. Photo: © shutterstock, Viktor Gladkov
Improving service management In professional operations of any kind, few things are more important than service management. Technology needs to be maintained, errors need to be fixed and processes want to be optimised. c.a.p.e. IT, located in Chemnitz, Saxony, is a professional provider of Open Source services and products, which enable invaluable improvements in service management operations. TEXT: THOMAS SCHROERS
When c.a.p.e. IT was founded in 2006, it was out of knowledge that was gained through years of experience by working in the field. Initially, the company consisted of only CEO Rico Barth and three founding colleagues. In the last ten years, the service specialist has experienced substantial, organic growth and currently employs 30 people. There are a couple of core ideas to c.a.p.e. IT. One of them manifests itself in the idea of open source technology. “Even before 94 | Issue 48 | March 2017
c.a.p.e. IT, we were working with open source software, have had great experience with it and are supporters of the principle of open source. One could say, we are open sourcers and hence we wanted to continue using this philosophy when starting the company,” explains Barth. As a mission, the provider set its eyes on the improvement of service management. Specialising on the advancement of these business processes, the company is analysing its clients in depth and consulting
them with regard to the right strategy. Of course, it is also implementing its own solutions and products. KIX / KIX Professional c.a.p.e. IT’s main product offering is the open source, browser-based and free system KIX. KIX and its companion, feebased system for the industrial sector KIX Professional, is a software that enables the restructuring of service departments of all kinds. “One could call it the ERP of service,” says Barth. The basic system supports various areas: IT service, technical service, maintenance and repair and also customer service. The industrial version of the system is further able to adapt to different business focuses. Naturally, additional modules are compatible with KIX Professional.“Let’s take your