Discover Germany | Special Theme | CeBIT 2017
First-class IT support Founded almost 20 years ago, the XMART IT Consulting has become an allaround expert for IT services. As a full-service consultant, XMART is able to see projects through from start to finish. In 2016, the company redeveloped and restructured its managed services in three categories, first class, business class and economy class and at the forthcoming CeBIT (Hall 005, Booth E01) it will present this innovative new structure.
the fact that XMART is sending its own employees overseas fosters the relationship bonds with clients. “All our overseas personnel is directly employed by XMART, to give our clients the same quality comfort they are used to.”
TEXT: THOMAS SCHROERS I PHOTOS: XMART IT CONSULTING GMBH
Full-service consulting
While, at the end of the last millennium, the company initially started as XMART InterNet Consulting, it quickly grew and became a GmbH in 2000. Only four years later the headquarters had to be relocated due to strong employee growth, a process that XMART had to go through again a few years later. At the moment, the consulting employs 120 people and its business has gone far beyond German borders. 100 | Issue 48 | March 2017
“Our client structure revolves around medium-sized companies and corporations, so our thought processes always have been international,” explains CEO Thomas Martin. Over the years, XMART has expanded to three continents and opened subsidiaries in Norway, the Netherlands, Asia and the United States. The subsidiaries serve a strategical vision, as they enable XMART to guarantee a 24/7 customer support across all time zones. Furthermore,
Due to the overall growth of the company, XMART has been able to include more and more business services over the years. Nowadays, XMART is a full-service consulting firm, offering the full plate of a server’s life cycle all from a single source. This said, the IT consulting is focusing on the software parts, as well as the hardware. With regard to the former, software is developed, programmed and through the helpdesk and service management options maintained throughout its use. In terms of