Case study
New Technology Helps DPD Deliver 2.5 Million Parcels Per Day DPD Is Deploying 12,000 Honeywell Mobile Computers Across Europe Mobile Computers Are Critical for Package Delivery Drivers; Must Be Tough Enough to Withstand Extreme Conditions and High-Tech Enough to Exchange Important Data DPD to use Honeywell’s Remote MasterMind Device Management Software to Manage the 12,000 Mobile Computers Across Europe Parcel delivery companies share a need to enable their drivers to deliver parcels in extremely wet, cold or dusty environments, while scanning barcodes, capturing customer signatures and determining the optimal route to their next drop-off. In today’s diversifying and accelerating technology landscape, these functional needs live alongside, and often compete with, potential productivity enhancements that come with a device that features a userfriendly interface. Global parcel and express delivery company DPD is equipping all of its 12,000 drivers in Germany, Austria, Switzerland, Belgium, The Netherlands and Luxembourg with a Honeywell Dolphin 99EX mobile computer. DPD also is leveraging Honeywell’s Remote MasterMind device management software, which allows its depot managers and administrators to push software updates and verify the computers are working properly from a single dashboard. DPD arrived at their decision by prioritizing the requirements that would best enable them to not only deliver their current level of 2.5 million parcels each day, but scale for future growth as well. “Our requirements for this significant technology investment were clear: we needed a user-friendly mobile computer, smooth scan software performance and a total solution that could help us prepare for future transaction increases,” said Peter Störring, director operations, DPD GeoPost (Deutschland). “We also needed a software system to manage our equipment, and Honeywell’s Remote MasterMind gives us a decisive efficiency advantage. Honeywell’s technology was best able to meet our needs on all fronts.” “Honeywell has a strong track record of equipping largescale parcel delivery companies like DPD with reliable technology and hardware that drive productivity in the field,” said John Waldron, president of Honeywell Scanning & Mobility. “Speed and accuracy are the foundation of the parcel delivery industry, and we take real pride that DPD selected Honeywell technology as the key link between its drivers and customers.” The Dolphin 99EX mobile computer was designed with input from transportation and logistics companies to help their workers be more productive. Special features include: Ergonomic design that can be held comfortably with one hand and a customized keypad to shorten the amount of time it takes to input data;
Motion, light and proximity sensors that optimize the mobile computer’s screen and lighting for its current environment, whether it’s being used in a warehouse, truck or outdoors in bright sunlight. The sensors also help preserve battery life, which is longer than any comparable rugged mobile device — up to 16 hours on a single charge, removing the need for drivers to carry extra batteries or fit delivery vehicles with chargers. 3.9G wireless technology for real-time voice and data communication, keeping workers connected regardless of network carrier or technology, and allowing for faster data acquisition and better tracking; Honeywell’s advanced Adaptus Imaging Technology 6.0, allowing drivers to swiftly read and decode linear and 2D bar codes and capture photos for proof-of-delivery; IP67-rating for protection when the mobile computer is exposed to dust, water, or multiple drops to concrete from as high 1.5 meters. Of course, with such a large deployment of devices, updates and regular, efficient monitoring are critical. DPD is using the Remote Mastermind 4.0 (ReM) software tool. ReM saves time and money for enterprises by providing a single person or group of administrators one dashboard to manage hierarchies of devices across the enterprise, track device locations and routes traveled and make quick decisions regarding userreported issues — from anywhere in the world. Administrators can push software updates, access device metrics and statistics to quickly diagnose reported issues, identify operation errors from within the device pools, aggregate operation data and improve IT support to devices. “Honeywell Remote MasterMind provides a decisive advantage of transparency in the management of equipment and helps us even at the highest utilization / peak times to remain efficient,” said Störring. To learn more about DPD’s deployment choices, please visit go.honeywellaidc.com/DPD.
Honeywell www.honeywellaidc.com HSMNAInsideSales@honeywell.com 800.782.4263